{"metadata":{"transaction_key":"deprecated","request_id":"019f20d9-4f24-7cf2-9396-bc8d570952a9","sha256":"522c1b3533ae7947a77342cf0f0a198032b4f59404a3d65f667260e136e001bc","created":"2026-07-02T03:22:21.812Z","duration":37.871937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":75,"output_tokens":75},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":75,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald. Yeah. Good afternoon. Alan, it's Ronald from Cloud Solution IT. How are you doing today? So, Alan, you? Alright. Got got it. Sorry.","confidence":0.98095703,"words":[{"word":"ronald","start":6.0,"end":6.5,"confidence":0.73217773,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.03456566855311394},{"word":"yeah","start":15.755,"end":15.915,"confidence":0.9367676,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3396880626678467},{"word":"good","start":15.915,"end":16.235,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6399198174476624},{"word":"afternoon","start":16.235,"end":16.735,"confidence":0.99316406,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.6087002158164978},{"word":"alan","start":17.435,"end":17.755,"confidence":0.904541,"punctuated_word":"Alan,","sentiment":"positive","sentiment_score":0.5860669612884521},{"word":"it's","start":17.755,"end":18.255,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.5227221846580505},{"word":"ronald","start":18.555,"end":19.055,"confidence":0.98095703,"punctuated_word":"Ronald","sentiment":"positive","sentiment_score":0.45640578866004944},{"word":"from","start":19.275,"end":19.775,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4767090976238251},{"word":"cloud","start":19.835,"end":20.154999,"confidence":0.82373047,"punctuated_word":"Cloud","sentiment":"positive","sentiment_score":0.4720957279205322},{"word":"solution","start":20.154999,"end":20.654999,"confidence":0.9770508,"punctuated_word":"Solution","sentiment":"positive","sentiment_score":0.4536265432834625},{"word":"it","start":20.715,"end":21.215,"confidence":0.9765625,"punctuated_word":"IT.","sentiment":"positive","sentiment_score":0.43377798795700073},{"word":"how","start":21.755,"end":21.994999,"confidence":0.6933594,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5435753464698792},{"word":"are","start":21.994999,"end":22.074999,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4508981704711914},{"word":"you","start":22.074999,"end":22.235,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5043171644210815},{"word":"doing","start":22.235,"end":22.555,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.379656583070755},{"word":"today","start":22.555,"end":23.055,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.40654778480529785},{"word":"so","start":27.115,"end":27.355,"confidence":0.8244629,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.16184167563915253},{"word":"alan","start":27.355,"end":27.755,"confidence":0.9946289,"punctuated_word":"Alan,","sentiment":"neutral","sentiment_score":-0.16160845756530762},{"word":"you","start":27.755,"end":28.255,"confidence":0.99853516,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.12422730028629304},{"word":"alright","start":33.476936,"end":33.976936,"confidence":0.7421875,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.15618610382080078},{"word":"got","start":35.156937,"end":35.466938,"confidence":0.8491211,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":-0.1829124540090561},{"word":"got","start":35.466938,"end":35.716938,"confidence":0.57128906,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2114352285861969},{"word":"it","start":35.716938,"end":35.956936,"confidence":0.86743164,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.16413059830665588},{"word":"sorry","start":35.956936,"end":36.456936,"confidence":0.9980469,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1894374787807465}],"paragraphs":{"transcript":"\nRonald. Yeah. Good afternoon. Alan, it's Ronald from Cloud Solution IT. How are you doing today?\n\nSo, Alan, you? Alright. Got got it. Sorry.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.03456566855311394},{"text":"Yeah.","start":15.755,"end":15.915,"sentiment":"positive","sentiment_score":0.3396880626678467},{"text":"Good afternoon.","start":15.915,"end":16.735,"sentiment":"positive","sentiment_score":0.6243100166320801},{"text":"Alan, it's Ronald from Cloud Solution IT.","start":17.435,"end":21.215,"sentiment":"positive","sentiment_score":0.4859148987701961},{"text":"How are you doing today?","start":21.755,"end":23.055,"sentiment":"positive","sentiment_score":0.45699900984764097}],"sentiment":"positive","sentiment_score":0.45682956906966865,"num_words":16,"start":6.0,"end":23.055},{"sentences":[{"text":"So, Alan, you?","start":27.115,"end":28.255,"sentiment":"neutral","sentiment_score":-0.14922581116358438},{"text":"Alright.","start":33.476936,"end":33.976936,"sentiment":"neutral","sentiment_score":-0.15618610382080078},{"text":"Got got it.","start":35.156937,"end":35.956936,"sentiment":"neutral","sentiment_score":-0.18615942696730295},{"text":"Sorry.","start":35.956936,"end":36.456936,"sentiment":"neutral","sentiment_score":-0.1894374787807465}],"sentiment":"neutral","sentiment_score":-0.16897241212427616,"num_words":8,"start":27.115,"end":36.456936}]}}]},{"alternatives":[{"transcript":"To record your name and reason for calling, I'll see if this person is available. Hello? Yes. Right. You're not speaking to Alan. No.","confidence":0.99902344,"words":[{"word":"to","start":0.16,"end":0.24,"confidence":0.93115234,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.016320914030075073},{"word":"record","start":0.24,"end":0.48,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.006273319013416767},{"word":"your","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013261346146464348},{"word":"name","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.016185931861400604},{"word":"and","start":1.04,"end":1.28,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007163834758102894},{"word":"reason","start":1.28,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.018129821866750717},{"word":"for","start":1.5999999,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.011857915669679642},{"word":"calling","start":1.8399999,"end":2.24,"confidence":0.9975586,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.021143006160855293},{"word":"i'll","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.025754665955901142},{"word":"see","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02101948857307434},{"word":"if","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.014807945117354391},{"word":"this","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.013222433626651764},{"word":"person","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.018866203725337986},{"word":"is","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00941096618771553},{"word":"available","start":3.6799998,"end":4.18,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.016060156747698784},{"word":"hello","start":13.759999,"end":14.259999,"confidence":0.9655762,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04839985817670822},{"word":"yes","start":14.565,"end":15.065,"confidence":0.78222656,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.16368120908737183},{"word":"right","start":23.525,"end":23.845,"confidence":0.9885254,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.09286975115537643},{"word":"you're","start":23.845,"end":24.005,"confidence":0.9926758,"punctuated_word":"You're","sentiment":"negative","sentiment_score":-0.35671448707580566},{"word":"not","start":24.005,"end":24.244999,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3380289375782013},{"word":"speaking","start":24.244999,"end":24.645,"confidence":0.9941406,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.3120863139629364},{"word":"to","start":24.645,"end":24.724998,"confidence":0.88183594,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3973323404788971},{"word":"alan","start":24.724998,"end":25.224998,"confidence":0.7854004,"punctuated_word":"Alan.","sentiment":"negative","sentiment_score":-0.4384821057319641},{"word":"no","start":29.626938,"end":30.126938,"confidence":0.97631836,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3356381952762604}],"paragraphs":{"transcript":"\nTo record your name and reason for calling, I'll see if this person is available. Hello? Yes. Right. You're not speaking to Alan.\n\nNo.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.18,"sentiment":"neutral","sentiment_score":0.015298529962698619},{"text":"Hello?","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.04839985817670822},{"text":"Yes.","start":14.565,"end":15.065,"sentiment":"neutral","sentiment_score":0.16368120908737183},{"text":"Right.","start":23.525,"end":23.845,"sentiment":"neutral","sentiment_score":-0.09286975115537643},{"text":"You're not speaking to Alan.","start":23.845,"end":25.224998,"sentiment":"negative","sentiment_score":-0.36852883696556094}],"sentiment":"neutral","sentiment_score":-0.06495456170776616,"num_words":23,"start":0.16,"end":25.224998},{"sentences":[{"text":"No.","start":29.626938,"end":30.126938,"sentiment":"negative","sentiment_score":-0.3356381952762604}],"sentiment":"negative","sentiment_score":-0.3356381952762604,"num_words":1,"start":29.626938,"end":30.126938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Hello? Yes.\n\nChannel 0: Yeah. Good afternoon. Alan, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Right. You're not speaking to Alan.\n\nChannel 0: So, Alan, you?\n\nChannel 1: No.\n\nChannel 0: Alright. Got got it. Sorry.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.18,"sentiment":"neutral","sentiment_score":0.015298529962698619}],"sentiment":"neutral","sentiment_score":0.015298529962698619,"channel":1,"num_words":15,"start":0.16,"end":4.18},{"sentences":[{"text":"Ronald.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.03456566855311394}],"sentiment":"neutral","sentiment_score":0.03456566855311394,"channel":0,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"Hello?","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.04839985817670822},{"text":"Yes.","start":14.565,"end":15.065,"sentiment":"neutral","sentiment_score":0.16368120908737183}],"sentiment":"neutral","sentiment_score":0.10604053363204002,"channel":1,"num_words":2,"start":13.759999,"end":15.065},{"sentences":[{"text":"Yeah.","start":15.755,"end":15.915,"sentiment":"positive","sentiment_score":0.3396880626678467},{"text":"Good afternoon.","start":15.915,"end":16.735,"sentiment":"positive","sentiment_score":0.6243100166320801},{"text":"Alan, it's Ronald from Cloud Solution IT.","start":17.435,"end":21.215,"sentiment":"positive","sentiment_score":0.4859148987701961},{"text":"How are you doing today?","start":21.755,"end":23.055,"sentiment":"positive","sentiment_score":0.45699900984764097}],"sentiment":"positive","sentiment_score":0.4849804957707723,"channel":0,"num_words":15,"start":15.755,"end":23.055},{"sentences":[{"text":"Right.","start":23.525,"end":23.845,"sentiment":"neutral","sentiment_score":-0.09286975115537643},{"text":"You're not speaking to Alan.","start":23.845,"end":25.224998,"sentiment":"negative","sentiment_score":-0.36852883696556094}],"sentiment":"neutral","sentiment_score":-0.32258565599719685,"channel":1,"num_words":6,"start":23.525,"end":25.224998},{"sentences":[{"text":"So, Alan, you?","start":27.115,"end":28.255,"sentiment":"neutral","sentiment_score":-0.14922581116358438}],"sentiment":"neutral","sentiment_score":-0.14922581116358438,"channel":0,"num_words":3,"start":27.115,"end":28.255},{"sentences":[{"text":"No.","start":29.626938,"end":30.126938,"sentiment":"negative","sentiment_score":-0.3356381952762604}],"sentiment":"negative","sentiment_score":-0.3356381952762604,"channel":1,"num_words":1,"start":29.626938,"end":30.126938},{"sentences":[{"text":"Alright.","start":33.476936,"end":33.976936,"sentiment":"neutral","sentiment_score":-0.15618610382080078},{"text":"Got got it.","start":35.156937,"end":35.956936,"sentiment":"neutral","sentiment_score":-0.18615942696730295},{"text":"Sorry.","start":35.956936,"end":36.456936,"sentiment":"neutral","sentiment_score":-0.1894374787807465}],"sentiment":"neutral","sentiment_score":-0.18082037270069123,"channel":0,"num_words":5,"start":33.476936,"end":36.456936}]},"summary":{"result":"success","short":"To record your name and reason for calling, I'll see if this person is available. Ronald. Hello? Yes. Yeah. Good afternoon. Alan, it's Ronald from Cloud Solution IT. How are you doing today? Right. You're not speaking to Alan. So, Alan, you? No. Alright. Got got it. Sorry."},"intents":{"segments":[{"text":"Sorry.","start_word":47,"end_word":47,"intents":[{"intent":"Record caller details","confidence_score":0.14722072}]}]},"sentiments":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Ronald. Hello? Yes.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.031780458986759186},{"text":"Yeah. Good afternoon. Alan, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":18,"end_word":32,"sentiment":"positive","sentiment_score":0.486133337020874},{"text":"Right.","start_word":33,"end_word":33,"sentiment":"neutral","sentiment_score":-0.09286975115537643},{"text":"You're not speaking to Alan.","start_word":34,"end_word":38,"sentiment":"negative","sentiment_score":-0.3743194043636322},{"text":"So, Alan, you?","start_word":39,"end_word":41,"sentiment":"neutral","sentiment_score":-0.14922581613063812},{"text":"No.","start_word":42,"end_word":42,"sentiment":"negative","sentiment_score":-0.3356381952762604},{"text":"Alright. Got got it. Sorry.","start_word":43,"end_word":47,"sentiment":"neutral","sentiment_score":-0.1939201056957245}],"average":{"sentiment":"neutral","sentiment_score":0.06705357233683268}}}}