{"metadata":{"transaction_key":"deprecated","request_id":"019fabb7-401b-7b72-bff2-d7bac794456c","sha256":"4334229dc128ab20b11e4ca5129dd18923e618ca47282a5ed08d9d3e23afc064","created":"2026-07-29T02:32:22.226Z","duration":12.455937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. Sorry. I can't take your call right now. Please feel free to leave a message, and I'll get back to you as soon as I can. Thanks.","confidence":1.0,"words":[{"word":"hello","start":1.4399999,"end":1.92,"confidence":0.9760742,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.04486280679702759},{"word":"sorry","start":1.92,"end":2.24,"confidence":0.717041,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.3450717329978943},{"word":"i","start":2.24,"end":2.32,"confidence":0.9892578,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4844167530536651},{"word":"can't","start":2.32,"end":2.56,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5591208934783936},{"word":"take","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6869955062866211},{"word":"your","start":2.72,"end":3.04,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6524952054023743},{"word":"call","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6307718753814697},{"word":"right","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5285816192626953},{"word":"now","start":3.52,"end":4.0,"confidence":1.0,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4642211198806762},{"word":"please","start":4.0,"end":4.3199997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.14307643473148346},{"word":"feel","start":4.3199997,"end":4.56,"confidence":0.99902344,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":-0.03246259689331055},{"word":"free","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.03883157670497894},{"word":"to","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05858868360519409},{"word":"leave","start":4.96,"end":5.2,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.035419732332229614},{"word":"a","start":5.2,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04399881511926651},{"word":"message","start":5.2799997,"end":5.52,"confidence":0.9536133,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.03682227432727814},{"word":"and","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14212185144424438},{"word":"i'll","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.15305718779563904},{"word":"get","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.12334738671779633},{"word":"back","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.144525408744812},{"word":"to","start":6.24,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20339496433734897},{"word":"you","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12437455356121065},{"word":"as","start":6.48,"end":6.72,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.18284066021442413},{"word":"soon","start":6.72,"end":6.96,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.14695154130458832},{"word":"as","start":6.96,"end":7.04,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10978133976459505},{"word":"i","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27894240617752075},{"word":"can","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.23058053851127625},{"word":"thanks","start":7.44,"end":7.94,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.45861372351646423}],"paragraphs":{"transcript":"\nHello. Sorry. I can't take your call right now. Please feel free to leave a message, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":-0.04486280679702759},{"text":"Sorry.","start":1.92,"end":2.24,"sentiment":"negative","sentiment_score":-0.3450717329978943},{"text":"I can't take your call right now.","start":2.24,"end":4.0,"sentiment":"negative","sentiment_score":-0.5723718532494136},{"text":"Please feel free to leave a message, and I'll get back to you as soon as I can.","start":4.0,"end":7.44,"sentiment":"neutral","sentiment_score":0.08900141260690159},{"text":"Thanks.","start":7.44,"end":7.94,"sentiment":"positive","sentiment_score":0.45861372351646423}],"sentiment":"neutral","sentiment_score":-0.08342494150357586,"num_words":28,"start":1.4399999,"end":7.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Sorry. I can't take your call right now. Please feel free to leave a message, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":-0.04486280679702759},{"text":"Sorry.","start":1.92,"end":2.24,"sentiment":"negative","sentiment_score":-0.3450717329978943},{"text":"I can't take your call right now.","start":2.24,"end":4.0,"sentiment":"negative","sentiment_score":-0.5723718532494136},{"text":"Please feel free to leave a message, and I'll get back to you as soon as I can.","start":4.0,"end":7.44,"sentiment":"neutral","sentiment_score":0.08900141260690159},{"text":"Thanks.","start":7.44,"end":7.94,"sentiment":"positive","sentiment_score":0.45861372351646423}],"sentiment":"neutral","sentiment_score":-0.08342494150357586,"channel":1,"num_words":28,"start":1.4399999,"end":7.94}]},"summary":{"result":"success","short":"Hello. Sorry. I can't take your call right now. Please feel free to leave a message, and I'll get back to you as soon as I can. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":27,"end_word":27,"intents":[{"intent":"Leave message","confidence_score":0.47270906}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.04486280679702759},{"text":"Sorry. I can't take your call right now.","start_word":1,"end_word":8,"sentiment":"negative","sentiment_score":-0.5232674479484558},{"text":"Please feel free to leave a message, and I'll get back to you as soon as I can.","start_word":9,"end_word":26,"sentiment":"neutral","sentiment_score":0.09267581254243852},{"text":"Thanks.","start_word":27,"end_word":27,"sentiment":"positive","sentiment_score":0.6883606910705566}],"average":{"sentiment":"neutral","sentiment_score":-0.07335050289447491}}}}