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I wanna turn on my Bluetooth so I can just talk to you properly instead of my holding the phone. One sec. One sec. Jim, can you hear me? Yeah. Yeah. Okay. Yep. Much better. Okay. Sorry. Talk to me. What what were you saying? You wanna compare prices on fifty years. Yeah? Yes. Yeah. So there's there's two ways of the CPA oh, sorry. Cloud phone system. Right? There's the pay as you go method, and there's the unlimited course. I think we were doing 14 x GST per month, and that gets you your cell phone as well. So we're gonna do the whole package for you for $14. It includes unlimited AU course to fixed and to mobile. Any course to $1,300 on top. Yeah. It's usually $15 x GST, but we're gonna we're gonna do the lot for, like what's it called? Yeah. That's right. Yes. Somewhere like that, I think, from memory. Whatever your rate card is. So, you know, the rates that you have on your your rate cards. Oh, so you gotta include the the extension back then as well. The extension is $4.50 for the extension and then quarter on top, whatever the rate card is. $4.50 just for the extension, $1 x for the software. Okay. That's good then. Yeah. So $5.50. Look at that at $5.50. If you wanna get paid as you go, that's one user per month, and then just add calls on top. Yeah. Yeah. Pretty easy. Have you played with the new platforms yet? Yeah. Have you shown you already? It's it's so awesome. But there's a lot of things to click around and make things happen. So the faster you move with it, I reckon it'd be quite quite good. Yeah. Yeah. Yeah. Okay. Sounds good. Hopefully I reckon it'll be a good customer, too. Yeah. Awesome. Alright. Cool. No worries. We'll speak soon. Take care. Alright. See you. K. Yep. Oh, yeah. Sorry. No. Not not not for the one customer. Won't won't make sense. If they're gonna be pay as you go, they stay on pay as you go. If they're gonna be unlimited, then they stay on unlimited. The only thing you can do is have different customers on different like, as in on the one lot. So you got customer a, that's pay as you go, customer b is unlimited. Technically, if you create two services, you can create one service that is unlimited and one service as pay as you go. So that's the only other way around it. That's that's service based. So it just means whatever whatever extensions are in one service ID lot, then that stays for the one bill. Yeah. We we based on service lot, but ideally per customer, I I would say. So the only the only way you're gonna get around that is potentially you got a customer that has multiple sites, and you create different service IDs for each customer, and you want one, like, head office to be unlimited calls and the rest of the remote is on page go, yeah, we would probably be flexible and allow that. But, ideally, you should put them on the same plan. They're either gonna be unlimited or they're gonna be page go, but I can't see technically why we can't do it what how I said it. That if it helps you. But, you know, it's it's, I mean, it's not gonna be much of a difference in in in the Scranton team of people. So, you know, if they're not gonna make much volume, they're not they're gonna be paid to go. Yeah. Yeah. Absolutely. If they're more inbound calls. Hot tea? Yeah. Yeah. Yeah. Easy. Alright. Yeah. Have a think about it. Let me know. If you need anything else, please give me a call. Alright. Thanks, Chip. Take care, buddy. Alright. See you. Bye. 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it's Sean. How are you? Yeah. Good. Mishiko.\n\nHow are you? Good. Yeah. Yep. Can you just give me just, like, ten seconds?\n\nI wanna turn on my Bluetooth so I can just talk to you properly instead of my holding the phone. One sec. One sec. Jim, can you hear me? Yeah.\n\nYeah. Okay. Yep. Much better. Okay.\n\nSorry. Talk to me. What what were you saying? You wanna compare prices on fifty years. Yeah?\n\nYes. Yeah. So there's there's two ways of the CPA oh, sorry. Cloud phone system. Right?\n\nThere's the pay as you go method, and there's the unlimited course. I think we were doing 14 x GST per month, and that gets you your cell phone as well. So we're gonna do the whole package for you for $14. It includes unlimited AU course to fixed and to mobile. Any course to $1,300 on top.\n\nYeah. It's usually $15 x GST, but we're gonna we're gonna do the lot for, like what's it called? Yeah. That's right. Yes.\n\nSomewhere like that, I think, from memory. Whatever your rate card is. So, you know, the rates that you have on your your rate cards. Oh, so you gotta include the the extension back then as well. The extension is $4.50 for the extension and then quarter on top, whatever the rate card is.\n\n$4.50 just for the extension, $1 x for the software. Okay. That's good then. Yeah. So $5.50.\n\nLook at that at $5.50. If you wanna get paid as you go, that's one user per month, and then just add calls on top. Yeah. Yeah. Pretty easy.\n\nHave you played with the new platforms yet? Yeah. Have you shown you already? It's it's so awesome. But there's a lot of things to click around and make things happen.\n\nSo the faster you move with it, I reckon it'd be quite quite good. Yeah. Yeah. Yeah. Okay.\n\nSounds good. Hopefully I reckon it'll be a good customer, too. Yeah. Awesome. Alright.\n\nCool. No worries. We'll speak soon. Take care. Alright.\n\nSee you. K. Yep. Oh, yeah. Sorry.\n\nNo. Not not not for the one customer. Won't won't make sense. If they're gonna be pay as you go, they stay on pay as you go. If they're gonna be unlimited, then they stay on unlimited.\n\nThe only thing you can do is have different customers on different like, as in on the one lot. So you got customer a, that's pay as you go, customer b is unlimited. Technically, if you create two services, you can create one service that is unlimited and one service as pay as you go. So that's the only other way around it. That's that's service based.\n\nSo it just means whatever whatever extensions are in one service ID lot, then that stays for the one bill. Yeah. We we based on service lot, but ideally per customer, I I would say. So the only the only way you're gonna get around that is potentially you got a customer that has multiple sites, and you create different service IDs for each customer, and you want one, like, head office to be unlimited calls and the rest of the remote is on page go, yeah, we would probably be flexible and allow that. But, ideally, you should put them on the same plan.\n\nThey're either gonna be unlimited or they're gonna be page go, but I can't see technically why we can't do it what how I said it. That if it helps you. But, you know, it's it's, I mean, it's not gonna be much of a difference in in in the Scranton team of people. So, you know, if they're not gonna make much volume, they're not they're gonna be paid to go. Yeah.\n\nYeah. Absolutely. If they're more inbound calls. Hot tea? Yeah.\n\nYeah. Yeah. Easy. Alright. Yeah.\n\nHave a think about it. Let me know. If you need anything else, please give me a call. Alright. Thanks, Chip.\n\nTake care, buddy. Alright. See you. Bye. Thank you.","paragraphs":[{"sentences":[{"text":"Jim, it's Sean.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.05830832074085871},{"text":"How are you?","start":3.36,"end":4.18,"sentiment":"neutral","sentiment_score":0.09712351858615875},{"text":"Yeah.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.19374772906303409},{"text":"Good.","start":6.16,"end":6.64,"sentiment":"positive","sentiment_score":0.3899692893028259},{"text":"Mishiko.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.24932889640331268}],"sentiment":"neutral","sentiment_score":0.14437127030558056,"num_words":9,"start":2.56,"end":7.14},{"sentences":[{"text":"How are you?","start":7.2,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.17128339409828186},{"text":"Good.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.2406179904937744},{"text":"Yeah.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.16543659567832947},{"text":"Yep.","start":23.235,"end":23.735,"sentiment":"neutral","sentiment_score":0.03602253645658493},{"text":"Can you just give me just, like, ten seconds?","start":24.195,"end":26.994999,"sentiment":"neutral","sentiment_score":0.024472333283887968}],"sentiment":"neutral","sentiment_score":0.07841188696523507,"num_words":15,"start":7.2,"end":26.994999},{"sentences":[{"text":"I wanna turn on my Bluetooth so I can just talk to you properly instead of my holding the phone.","start":26.994999,"end":32.3,"sentiment":"neutral","sentiment_score":0.008973574731498957},{"text":"One sec.","start":32.3,"end":32.7,"sentiment":"neutral","sentiment_score":-0.0034273071214556694},{"text":"One sec.","start":32.7,"end":33.440002,"sentiment":"neutral","sentiment_score":-0.004982865182682872},{"text":"Jim, can you hear me?","start":43.445004,"end":44.245003,"sentiment":"neutral","sentiment_score":-0.011880756355822086},{"text":"Yeah.","start":44.245003,"end":44.745003,"sentiment":"neutral","sentiment_score":0.007518736179918051}],"sentiment":"neutral","sentiment_score":0.003692203480750322,"num_words":30,"start":26.994999,"end":44.745003},{"sentences":[{"text":"Yeah.","start":45.045002,"end":45.545002,"sentiment":"neutral","sentiment_score":0.025119349360466003},{"text":"Okay.","start":46.245003,"end":46.745003,"sentiment":"neutral","sentiment_score":0.07313523441553116},{"text":"Yep.","start":46.805,"end":47.305,"sentiment":"neutral","sentiment_score":0.07286269962787628},{"text":"Much better.","start":47.525,"end":48.085003,"sentiment":"neutral","sentiment_score":0.08664051070809364},{"text":"Okay.","start":48.085003,"end":48.325,"sentiment":"neutral","sentiment_score":0.008883975446224213}],"sentiment":"neutral","sentiment_score":0.05888038004438082,"num_words":6,"start":45.045002,"end":48.325},{"sentences":[{"text":"Sorry.","start":48.325,"end":48.645,"sentiment":"neutral","sentiment_score":-0.028880849480628967},{"text":"Talk to me.","start":48.645,"end":49.205,"sentiment":"neutral","sentiment_score":-0.03664141893386841},{"text":"What what were you saying?","start":49.205,"end":50.005,"sentiment":"neutral","sentiment_score":-0.07621886134147644},{"text":"You wanna compare prices on fifty years.","start":50.005,"end":51.765,"sentiment":"neutral","sentiment_score":-0.013214667992932456},{"text":"Yeah?","start":51.765,"end":52.265,"sentiment":"neutral","sentiment_score":-0.006636323407292366}],"sentiment":"neutral","sentiment_score":-0.03641402425573153,"num_words":17,"start":48.325,"end":52.265},{"sentences":[{"text":"Yes.","start":59.23,"end":59.73,"sentiment":"neutral","sentiment_score":-0.036057621240615845},{"text":"Yeah.","start":77.205,"end":77.705,"sentiment":"neutral","sentiment_score":0.021776597946882248},{"text":"So there's there's two ways of the CPA oh, sorry.","start":78.725,"end":81.605,"sentiment":"neutral","sentiment_score":0.02589033721014857},{"text":"Cloud phone system.","start":81.605,"end":82.485,"sentiment":"neutral","sentiment_score":0.01956057734787464},{"text":"Right?","start":82.485,"end":82.985,"sentiment":"neutral","sentiment_score":0.02940872311592102}],"sentiment":"neutral","sentiment_score":0.020794550247956067,"num_words":16,"start":59.23,"end":82.985},{"sentences":[{"text":"There's the pay as you go method, and there's the unlimited course.","start":83.525,"end":86.985,"sentiment":"neutral","sentiment_score":0.05276361418267091},{"text":"I think we were doing 14 x GST per month, and that gets you your cell phone as well.","start":87.45,"end":94.409996,"sentiment":"neutral","sentiment_score":0.04519003512043702},{"text":"So we're gonna do the whole package for you for $14.","start":94.409996,"end":96.81,"sentiment":"neutral","sentiment_score":0.09296201304955916},{"text":"It includes unlimited AU course to fixed and to mobile.","start":96.81,"end":100.99,"sentiment":"neutral","sentiment_score":0.06048191860318184},{"text":"Any course to $1,300 on top.","start":101.13,"end":103.39,"sentiment":"neutral","sentiment_score":0.03430393679688374}],"sentiment":"neutral","sentiment_score":0.05732756875583838,"num_words":58,"start":83.525,"end":103.39},{"sentences":[{"text":"Yeah.","start":103.505005,"end":104.005005,"sentiment":"neutral","sentiment_score":0.06574080884456635},{"text":"It's usually $15 x GST, but we're gonna we're gonna do the lot for, like what's it called?","start":104.305,"end":112.885,"sentiment":"neutral","sentiment_score":0.0536159078280131},{"text":"Yeah.","start":114.065,"end":114.385,"sentiment":"neutral","sentiment_score":0.06447768211364746},{"text":"That's right.","start":114.385,"end":115.125,"sentiment":"neutral","sentiment_score":0.1720709502696991},{"text":"Yes.","start":115.985,"end":116.485,"sentiment":"neutral","sentiment_score":0.08861814439296722}],"sentiment":"neutral","sentiment_score":0.066437603338905,"num_words":23,"start":103.505005,"end":116.485},{"sentences":[{"text":"Somewhere like that, I think, from memory.","start":117.025,"end":118.725006,"sentiment":"neutral","sentiment_score":0.0043895316443273},{"text":"Whatever your rate card is.","start":124.42,"end":125.54,"sentiment":"neutral","sentiment_score":0.026288310810923577},{"text":"So, you know, the rates that you have on your your rate cards.","start":125.54,"end":127.96,"sentiment":"neutral","sentiment_score":0.03417424341806999},{"text":"Oh, so you gotta include the the extension back then as well.","start":135.64499,"end":138.845,"sentiment":"neutral","sentiment_score":0.026825434373070795},{"text":"The extension is $4.50 for the extension and then quarter on top, whatever the rate card is.","start":138.845,"end":145.425,"sentiment":"neutral","sentiment_score":0.04057415804880507}],"sentiment":"neutral","sentiment_score":0.029964802579747304,"num_words":54,"start":117.025,"end":145.425},{"sentences":[{"text":"$4.50 just for the extension, $1 x for the software.","start":158.935,"end":163.115,"sentiment":"neutral","sentiment_score":0.059327852353453635},{"text":"Okay.","start":163.655,"end":164.13501,"sentiment":"neutral","sentiment_score":0.0810890644788742},{"text":"That's good then.","start":164.13501,"end":165.035,"sentiment":"neutral","sentiment_score":0.24290540317694345},{"text":"Yeah.","start":166.535,"end":166.85501,"sentiment":"neutral","sentiment_score":0.09368649125099182},{"text":"So $5.50.","start":166.85501,"end":167.735,"sentiment":"neutral","sentiment_score":0.07310894504189491}],"sentiment":"neutral","sentiment_score":0.09664636346347191,"num_words":17,"start":158.935,"end":167.735},{"sentences":[{"text":"Look at that at $5.50.","start":167.735,"end":169.015,"sentiment":"neutral","sentiment_score":0.06441956013441086},{"text":"If you wanna get paid as you go, that's one user per month, and then just add calls on top.","start":169.015,"end":175.3,"sentiment":"neutral","sentiment_score":0.05788681581616402},{"text":"Yeah.","start":175.6,"end":176.1,"sentiment":"neutral","sentiment_score":0.08974084258079529},{"text":"Yeah.","start":180.32,"end":180.48001,"sentiment":"neutral","sentiment_score":0.19575293362140656},{"text":"Pretty easy.","start":180.48001,"end":181.3,"sentiment":"neutral","sentiment_score":0.2979794442653656}],"sentiment":"neutral","sentiment_score":0.08142368212856095,"num_words":29,"start":167.735,"end":181.3},{"sentences":[{"text":"Have you played with the new platforms yet?","start":182.40001,"end":184.5,"sentiment":"neutral","sentiment_score":0.1158850435167551},{"text":"Yeah.","start":190.035,"end":190.275,"sentiment":"neutral","sentiment_score":0.04698731750249863},{"text":"Have you shown you already?","start":190.275,"end":191.575,"sentiment":"neutral","sentiment_score":0.04689781218767166},{"text":"It's it's so awesome.","start":193.515,"end":196.775,"sentiment":"positive","sentiment_score":0.460055373609066},{"text":"But there's a lot of things to click around and make things happen.","start":197.075,"end":200.515,"sentiment":"neutral","sentiment_score":0.24644963214030632}],"sentiment":"neutral","sentiment_score":0.20169753028500464,"num_words":31,"start":182.40001,"end":200.515},{"sentences":[{"text":"So the faster you move with it, I reckon it'd be quite quite good.","start":200.515,"end":205.73,"sentiment":"positive","sentiment_score":0.5393129395587104},{"text":"Yeah.","start":211.31,"end":211.81,"sentiment":"neutral","sentiment_score":0.1118468940258026},{"text":"Yeah.","start":220.765,"end":221.265,"sentiment":"neutral","sentiment_score":0.2232780754566193},{"text":"Yeah.","start":221.485,"end":221.645,"sentiment":"neutral","sentiment_score":0.2260638326406479},{"text":"Okay.","start":221.645,"end":222.125,"sentiment":"neutral","sentiment_score":0.3049134612083435}],"sentiment":"positive","sentiment_score":0.46758241206407547,"num_words":18,"start":200.515,"end":222.125},{"sentences":[{"text":"Sounds good.","start":222.125,"end":222.845,"sentiment":"positive","sentiment_score":0.42900171875953674},{"text":"Hopefully I reckon it'll be a good customer, too.","start":222.845,"end":226.285,"sentiment":"neutral","sentiment_score":0.22287561330530378},{"text":"Yeah.","start":226.285,"end":226.785,"sentiment":"neutral","sentiment_score":0.1746002733707428},{"text":"Awesome.","start":229.66,"end":230.06001,"sentiment":"positive","sentiment_score":0.5666763782501221},{"text":"Alright.","start":230.06001,"end":230.38,"sentiment":"neutral","sentiment_score":0.3233928084373474}],"sentiment":"neutral","sentiment_score":0.28061095838035854,"num_words":14,"start":222.125,"end":230.38},{"sentences":[{"text":"Cool.","start":230.38,"end":230.88,"sentiment":"positive","sentiment_score":0.41506558656692505},{"text":"No worries.","start":233.5,"end":234.06001,"sentiment":"neutral","sentiment_score":0.1322304680943489},{"text":"We'll speak soon.","start":234.06001,"end":234.62001,"sentiment":"neutral","sentiment_score":0.11356448133786519},{"text":"Take care.","start":234.62001,"end":235.26001,"sentiment":"neutral","sentiment_score":0.1428123489022255},{"text":"Alright.","start":235.26001,"end":235.76001,"sentiment":"neutral","sentiment_score":0.06243138760328293}],"sentiment":"neutral","sentiment_score":0.15203067246410581,"num_words":9,"start":230.38,"end":235.76001},{"sentences":[{"text":"See you.","start":235.90001,"end":236.38,"sentiment":"neutral","sentiment_score":0.025643122382462025},{"text":"K.","start":236.38,"end":236.70001,"sentiment":"neutral","sentiment_score":0.01927676424384117},{"text":"Yep.","start":236.70001,"end":237.20001,"sentiment":"neutral","sentiment_score":0.022932585328817368},{"text":"Oh, yeah.","start":238.06001,"end":238.54001,"sentiment":"neutral","sentiment_score":-0.014311284059658647},{"text":"Sorry.","start":238.54001,"end":239.04001,"sentiment":"neutral","sentiment_score":-0.04435448348522186}],"sentiment":"neutral","sentiment_score":0.002931220390434776,"num_words":7,"start":235.90001,"end":239.04001},{"sentences":[{"text":"No.","start":251.685,"end":252.185,"sentiment":"neutral","sentiment_score":-0.07403326034545898},{"text":"Not not not for the one customer.","start":252.645,"end":254.645,"sentiment":"neutral","sentiment_score":-0.17135965824127197},{"text":"Won't won't make sense.","start":254.645,"end":255.84,"sentiment":"neutral","sentiment_score":-0.25584354996681213},{"text":"If they're gonna be pay as you go, they stay on pay as you go.","start":256.08,"end":258.24,"sentiment":"neutral","sentiment_score":-0.02209297108153502},{"text":"If they're gonna be unlimited, then they stay on unlimited.","start":258.24,"end":260.58,"sentiment":"neutral","sentiment_score":-0.020065067522227763}],"sentiment":"neutral","sentiment_score":-0.07645865700937607,"num_words":37,"start":251.685,"end":260.58},{"sentences":[{"text":"The only thing you can do is have different customers on different like, as in on the one lot.","start":260.8,"end":267.91998,"sentiment":"neutral","sentiment_score":0.006080057962160362},{"text":"So you got customer a, that's pay as you go, customer b is unlimited.","start":267.91998,"end":271.905,"sentiment":"neutral","sentiment_score":0.012396537465974689},{"text":"Technically, if you create two services, you can create one service that is unlimited and one service as pay as you go.","start":273.405,"end":279.265,"sentiment":"neutral","sentiment_score":0.02639429372819987},{"text":"So that's the only other way around it.","start":279.48502,"end":281.085,"sentiment":"neutral","sentiment_score":0.008049554075114429},{"text":"That's that's service based.","start":281.085,"end":282.625,"sentiment":"neutral","sentiment_score":0.01517226709984243}],"sentiment":"neutral","sentiment_score":0.01484824759440858,"num_words":67,"start":260.8,"end":282.625},{"sentences":[{"text":"So it just means whatever whatever extensions are in one service ID lot, then that stays for the one bill.","start":283.325,"end":291.25,"sentiment":"neutral","sentiment_score":0.020931631606072188},{"text":"Yeah.","start":291.47,"end":291.97,"sentiment":"neutral","sentiment_score":0.08093895018100739},{"text":"We we based on service lot, but ideally per customer, I I would say.","start":293.55,"end":297.89,"sentiment":"neutral","sentiment_score":0.10123926747058119},{"text":"So the only the only way you're gonna get around that is potentially you got a customer that has multiple sites, and you create different service IDs for each customer, and you want one, like, head office to be unlimited calls and the rest of the remote is on page go, yeah, we would probably be flexible and allow that.","start":298.855,"end":314.62,"sentiment":"neutral","sentiment_score":0.061701344698667525},{"text":"But, ideally, you should put them on the same plan.","start":315.16,"end":317.5,"sentiment":"neutral","sentiment_score":0.048508037626743314}],"sentiment":"neutral","sentiment_score":0.0581341179531245,"num_words":105,"start":283.325,"end":317.5},{"sentences":[{"text":"They're either gonna be unlimited or they're gonna be page go, but I can't see technically why we can't do it what how I said it.","start":317.56,"end":323.98,"sentiment":"neutral","sentiment_score":-0.004793404529874141},{"text":"That if it helps you.","start":324.04,"end":325.08002,"sentiment":"neutral","sentiment_score":0.03781609609723091},{"text":"But, you know, it's it's, I mean, it's not gonna be much of a difference in in in the Scranton team of people.","start":325.08002,"end":331.395,"sentiment":"neutral","sentiment_score":-0.039863007467078125},{"text":"So, you know, if they're not gonna make much volume, they're not they're gonna be paid to go.","start":331.85498,"end":335.69498,"sentiment":"neutral","sentiment_score":-0.017947661069532234},{"text":"Yeah.","start":335.69498,"end":336.19498,"sentiment":"neutral","sentiment_score":-0.002201886847615242}],"sentiment":"neutral","sentiment_score":-0.016132287604555692,"num_words":73,"start":317.56,"end":336.19498},{"sentences":[{"text":"Yeah.","start":340.56003,"end":341.06003,"sentiment":"neutral","sentiment_score":-0.007302186451852322},{"text":"Absolutely.","start":344.24002,"end":344.74002,"sentiment":"neutral","sentiment_score":0.028212077915668488},{"text":"If they're more inbound calls.","start":344.88,"end":346.0,"sentiment":"neutral","sentiment_score":0.004795532021671533},{"text":"Hot tea?","start":346.16,"end":346.90002,"sentiment":"neutral","sentiment_score":0.018084023147821426},{"text":"Yeah.","start":347.36002,"end":347.6,"sentiment":"neutral","sentiment_score":0.028458179906010628}],"sentiment":"neutral","sentiment_score":0.010951377777382731,"num_words":10,"start":340.56003,"end":347.6},{"sentences":[{"text":"Yeah.","start":347.6,"end":348.0,"sentiment":"neutral","sentiment_score":0.05397281795740128},{"text":"Yeah.","start":348.0,"end":348.5,"sentiment":"neutral","sentiment_score":0.07272949814796448},{"text":"Easy.","start":348.96002,"end":349.36002,"sentiment":"neutral","sentiment_score":0.18380621075630188},{"text":"Alright.","start":349.36002,"end":349.6,"sentiment":"neutral","sentiment_score":0.0986415445804596},{"text":"Yeah.","start":349.6,"end":349.92,"sentiment":"neutral","sentiment_score":0.04683984071016312}],"sentiment":"neutral","sentiment_score":0.09119798243045807,"num_words":5,"start":347.6,"end":349.92},{"sentences":[{"text":"Have a think about it.","start":349.92,"end":350.80002,"sentiment":"neutral","sentiment_score":0.0348461702466011},{"text":"Let me know.","start":350.80002,"end":351.52002,"sentiment":"neutral","sentiment_score":0.040673630932966866},{"text":"If you need anything else, please give me a call.","start":351.52002,"end":353.62003,"sentiment":"neutral","sentiment_score":0.04062727615237236},{"text":"Alright.","start":354.03888,"end":354.2789,"sentiment":"neutral","sentiment_score":0.18243443965911865},{"text":"Thanks, Chip.","start":354.2789,"end":355.25888,"sentiment":"positive","sentiment_score":0.3881096690893173}],"sentiment":"neutral","sentiment_score":0.07910372778063729,"num_words":21,"start":349.92,"end":355.25888},{"sentences":[{"text":"Take care, buddy.","start":355.47888,"end":356.19888,"sentiment":"neutral","sentiment_score":0.26652081310749054},{"text":"Alright.","start":356.19888,"end":356.4389,"sentiment":"neutral","sentiment_score":0.14547580480575562},{"text":"See you.","start":356.4389,"end":356.9989,"sentiment":"neutral","sentiment_score":0.14925002306699753},{"text":"Bye.","start":356.9989,"end":357.2389,"sentiment":"neutral","sentiment_score":0.0668807253241539},{"text":"Thank you.","start":357.2389,"end":357.8989,"sentiment":"positive","sentiment_score":0.3624510020017624}],"sentiment":"neutral","sentiment_score":0.22614677995443344,"num_words":9,"start":355.47888,"end":357.8989}]}}]},{"alternatives":[{"transcript":"Hello. Jim speaking. Good. Thanks, mate. Yourself? No. Yeah. Good. Thanks, mate. Good. Good. Actually, we discussed it. I've checked it on our our CPS chat site as well on WhatsApp. Just wondering, I've got a customer. He's he's comparing a three CX with the CPS and pricing. We're talking about yeah. Yeah. No worries. Not sure. Not sure. Yeah. I can hear you. Right? All good. Yeah. No. No. That's alright. Yeah. I've got yeah. Yeah. What's the complete pricing? And I was gonna give him the pricing as a pay as you go plan as well. Because I noticed up to 10 headsets, it it it gets more expensive if we do the the the cap plan. So I remember we're talking about it a while ago. You gave me a price pay as you go with an app. I just wanted to confirm that. I'm gonna do this roughly. Yeah. Yeah. Yes. Yeah. They're unlimited. Yeah. Yeah. Yeah. Yep. Yeah. Look. Up top. Yeah. Yeah. Okay. 14 14 dollars. Yeah. Okay. Alright. No. And and if we go for the yeah. Yeah. And if we're gonna go, like, to the pay as you go plan, how much is that? Yeah. Yeah. Yeah. But but because I don't know if we included the CPS on our rate cards back then because I yeah. Yeah. Yep. Yeah. Okay. Alright. Cool. Alright. No worries. Alright. And, yeah, I can I can move something else then? So yeah. So that's $4.50 including the mobile app. Yeah? Okay. Okay. Okay. Alright. Okay. Yeah. Yeah. Okay. Yep. Alright. Cool. Alright. I'll I'll see what he wants to do. They just give me a bit of a rundown with the AI stuff. It was yeah. Yeah. It's pretty cool, man, but I'll I'll need to learn more about it because it looks quite typical. So yeah. Yeah. Yeah. Yeah. That's right. Because I'm I've I've done a demo with Daniel with his his quite a big customer line, And they they came and I've got another paper practice that and the hunky dory that's interested as well. That should be yeah. That should be good. Yeah. Yeah. No. Yeah. Alright. Good. So alright. Alright, man. Alright. Too good. Alright. Thanks. Take care. Alright. Alright. Also also yeah. Sorry. No. Just another thing. Can you you know, how you got on page you go users and cap users? You probably can't mix and Mac and, like, so you can have a couple of use on cap plan and other page you go. Can you no. You can't. No. Yeah. Okay. Yeah. Alright. Yeah. Yeah. Yeah. Yeah. Yeah. Okay. Yeah. Yeah. Alright. I see. Yeah. So to speak, that's right. Yeah. Yeah. Okay. Yeah. Okay. Yeah. Alright. Alright. Awesome. Alright. Too good. Yes. Yeah. Okay. Alright. Cool. Yeah. Yeah. Yeah. Yeah. Flexible. Yeah. Okay. Yeah. Yeah. Yeah. Alright. Yeah. Yeah. The the the reason why I say that yeah. Yeah. The reason why I say that, so I might have, like, an external ringer, which doesn't make calls, you know, they're not report the external ringer on as you go. And then and then just put yeah. Yeah. Alright, man. No worries. Alright. Alright, mate. Alright. Cheers, man. Thanks. Thanks. Thanks. Bye bye. Bye. Bye. 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Jim speaking. Good. Thanks, mate. Yourself?\n\nNo. Yeah. Good. Thanks, mate. Good.\n\nGood. Actually, we discussed it. I've checked it on our our CPS chat site as well on WhatsApp. Just wondering, I've got a customer. He's he's comparing a three CX with the CPS and pricing.\n\nWe're talking about yeah. Yeah. No worries. Not sure. Not sure.\n\nYeah. I can hear you. Right? All good. Yeah.\n\nNo. No. That's alright. Yeah. I've got yeah.\n\nYeah. What's the complete pricing? And I was gonna give him the pricing as a pay as you go plan as well. Because I noticed up to 10 headsets, it it it gets more expensive if we do the the the cap plan. So I remember we're talking about it a while ago.\n\nYou gave me a price pay as you go with an app. I just wanted to confirm that. I'm gonna do this roughly. Yeah. Yeah.\n\nYes. Yeah. They're unlimited. Yeah. Yeah.\n\nYeah. Yep. Yeah. Look. Up top.\n\nYeah. Yeah. Okay. 14 14 dollars. Yeah.\n\nOkay. Alright. No. And and if we go for the yeah. Yeah.\n\nAnd if we're gonna go, like, to the pay as you go plan, how much is that? Yeah. Yeah. Yeah. But but because I don't know if we included the CPS on our rate cards back then because I yeah.\n\nYeah. Yep. Yeah. Okay. Alright.\n\nCool. Alright. No worries. Alright. And, yeah, I can I can move something else then?\n\nSo yeah. So that's $4.50 including the mobile app. Yeah? Okay. Okay.\n\nOkay. Alright. Okay. Yeah. Yeah.\n\nOkay. Yep. Alright. Cool. Alright.\n\nI'll I'll see what he wants to do. They just give me a bit of a rundown with the AI stuff. It was yeah. Yeah. It's pretty cool, man, but I'll I'll need to learn more about it because it looks quite typical.\n\nSo yeah. Yeah. Yeah. Yeah. That's right.\n\nBecause I'm I've I've done a demo with Daniel with his his quite a big customer line, And they they came and I've got another paper practice that and the hunky dory that's interested as well. That should be yeah. That should be good. Yeah. Yeah.\n\nNo. Yeah. Alright. Good. So alright.\n\nAlright, man. Alright. Too good. Alright. Thanks.\n\nTake care. Alright. Alright. Also also yeah. Sorry.\n\nNo. Just another thing. Can you you know, how you got on page you go users and cap users? You probably can't mix and Mac and, like, so you can have a couple of use on cap plan and other page you go. Can you no.\n\nYou can't. No. Yeah. Okay. Yeah.\n\nAlright. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Okay. Yeah. Yeah. Alright.\n\nI see. Yeah. So to speak, that's right. Yeah. Yeah.\n\nOkay. Yeah. Okay. Yeah. Alright.\n\nAlright. Awesome. Alright. Too good. Yes.\n\nYeah. Okay. Alright. Cool. Yeah.\n\nYeah. Yeah. Yeah. Flexible. Yeah.\n\nOkay. Yeah. Yeah. Yeah. Alright.\n\nYeah. Yeah. The the the reason why I say that yeah. Yeah. The reason why I say that, so I might have, like, an external ringer, which doesn't make calls, you know, they're not report the external ringer on as you go.\n\nAnd then and then just put yeah. Yeah. Alright, man. No worries. Alright.\n\nAlright, mate. Alright. Cheers, man. Thanks. Thanks.\n\nThanks. Bye bye. Bye. Bye. 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bye.","start":355.70502,"end":356.36502,"sentiment":"neutral","sentiment_score":0.2694503292441368},{"text":"Bye.","start":356.58502,"end":356.905,"sentiment":"neutral","sentiment_score":0.14822004735469818},{"text":"Bye.","start":356.905,"end":357.385,"sentiment":"neutral","sentiment_score":0.1129038780927658},{"text":"Bye.","start":357.385,"end":357.885,"sentiment":"positive","sentiment_score":0.6628677248954773}],"sentiment":"neutral","sentiment_score":0.30633551130692166,"num_words":6,"start":355.30502,"end":357.885}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Jim speaking.\n\nChannel 0: Jim, it's Sean. How are you?\n\nChannel 1: Good. Thanks, mate. Yourself?\n\nChannel 0: Yeah. Good. Mishiko. How are you?\n\nChannel 1: No.\n\nChannel 0: Good.\n\nChannel 1: Yeah. Good. Thanks, mate. Good. Good.\n\nChannel 0: Yeah.\n\nChannel 1: Actually, we discussed it. I've checked it on our our CPS chat site as well on WhatsApp. Just wondering, I've got a customer. He's he's comparing a three CX with the CPS and pricing.\n\nChannel 0: Yep. Can\n\nChannel 1: We're talking\n\nChannel 0: you\n\nChannel 1: about\n\nChannel 0: just give me just, like, ten seconds? I wanna turn on my Bluetooth so I can\n\nChannel 1: yeah. Yeah.\n\nChannel 0: just\n\nChannel 1: No\n\nChannel 0: talk\n\nChannel 1: worries.\n\nChannel 0: to you properly instead of my holding the phone. One sec. One sec.\n\nChannel 1: Not sure. Not sure.\n\nChannel 0: Jim, can you hear me? Yeah.\n\nChannel 1: Yeah. I can\n\nChannel 0: Yeah.\n\nChannel 1: hear you. Right? All good.\n\nChannel 0: Okay. Yep. Much\n\nChannel 1: Yeah.\n\nChannel 0: better. Okay. Sorry. Talk to me.\n\nChannel 1: No.\n\nChannel 0: What what\n\nChannel 1: No.\n\nChannel 0: were you\n\nChannel 1: That's\n\nChannel 0: saying?\n\nChannel 1: alright.\n\nChannel 0: You wanna compare\n\nChannel 1: Yeah.\n\nChannel 0: prices\n\nChannel 1: I've got\n\nChannel 0: on fifty years. Yeah?\n\nChannel 1: yeah. Yeah. What's the complete pricing? And I was gonna give him the pricing as a pay as you go plan as well. Because I noticed\n\nChannel 0: Yes.\n\nChannel 1: up to 10 headsets, it it it gets more expensive if we do the the the cap plan. So I remember we're talking about it a while ago. You gave me a price pay as you go with an app. I just wanted to confirm that. I'm gonna do this roughly.\n\nChannel 0: Yeah. So there's there's two ways of the CPA oh, sorry. Cloud phone system. Right?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: There's the pay as you go method, and there's\n\nChannel 1: Yes.\n\nChannel 0: the unlimited course.\n\nChannel 1: Yeah. They're\n\nChannel 0: I\n\nChannel 1: unlimited.\n\nChannel 0: think we were doing\n\nChannel 1: Yeah.\n\nChannel 0: 14 x GST per month, and that gets you your cell phone\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: as well. So we're gonna do the whole package for you for $14. It includes unlimited AU course\n\nChannel 1: Yep.\n\nChannel 0: to fixed and to mobile. Any\n\nChannel 1: Yeah.\n\nChannel 0: course\n\nChannel 1: Look.\n\nChannel 0: to $1,300 on top. Yeah.\n\nChannel 1: Up top.\n\nChannel 0: It's usually\n\nChannel 1: Yeah.\n\nChannel 0: $15 x\n\nChannel 1: Yeah. Okay.\n\nChannel 0: GST, but we're gonna we're gonna do the lot for, like\n\nChannel 1: 14 14\n\nChannel 0: what's it\n\nChannel 1: dollars.\n\nChannel 0: called?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: That's right.\n\nChannel 1: Alright.\n\nChannel 0: Yes.\n\nChannel 1: No. And and\n\nChannel 0: Somewhere\n\nChannel 1: if we go\n\nChannel 0: like that,\n\nChannel 1: for\n\nChannel 0: I\n\nChannel 1: the\n\nChannel 0: think, from memory.\n\nChannel 1: yeah. Yeah. And if we're gonna go, like, to the pay as you go plan, how much is that?\n\nChannel 0: Whatever your rate card is. So, you know, the rates that you have on your your rate cards.\n\nChannel 1: Yeah. Yeah. Yeah. But but because I don't know if we included the CPS on our rate cards back then\n\nChannel 0: Oh, so\n\nChannel 1: because\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: gotta include\n\nChannel 1: yeah.\n\nChannel 0: the the extension back then as well. The extension\n\nChannel 1: Yeah.\n\nChannel 0: is $4.50 for the extension\n\nChannel 1: Yep.\n\nChannel 0: and then quarter on top, whatever the rate card is.\n\nChannel 1: Yeah. Okay. Alright. Cool. Alright.\n\nNo worries. Alright. And, yeah, I can I can move something else then? So yeah. So that's $4.50 including the mobile app.\n\nYeah?\n\nChannel 0: $4.50 just for the extension, $1 x for the software. Okay.\n\nChannel 1: Okay.\n\nChannel 0: That's\n\nChannel 1: Okay.\n\nChannel 0: good then. Yeah. So $5.50. Look at that at $5.50.\n\nChannel 1: Okay.\n\nChannel 0: If\n\nChannel 1: Alright.\n\nChannel 0: you wanna\n\nChannel 1: Okay.\n\nChannel 0: get paid as you go, that's one\n\nChannel 1: Yeah.\n\nChannel 0: user per month,\n\nChannel 1: Yeah.\n\nChannel 0: and then\n\nChannel 1: Okay.\n\nChannel 0: just add calls on top. Yeah.\n\nChannel 1: Yep. Alright. Cool. Alright. I'll I'll see what he wants to do.\n\nChannel 0: Yeah. Pretty easy. Have you played with the new platforms yet?\n\nChannel 1: They just give me a bit of a rundown with the AI stuff. It was yeah.\n\nChannel 0: Yeah. Have you shown you already?\n\nChannel 1: Yeah. It's pretty cool, man, but I'll I'll need\n\nChannel 0: It's\n\nChannel 1: to learn more about it because it looks quite typical.\n\nChannel 0: it's so awesome.\n\nChannel 1: So\n\nChannel 0: But\n\nChannel 1: yeah.\n\nChannel 0: there's a\n\nChannel 1: Yeah.\n\nChannel 0: lot of things to click around and make things happen. So the faster you move with it, I reckon it'd be quite quite good.\n\nChannel 1: Yeah. Yeah. That's right. Because I'm I've I've done a demo with Daniel with his his quite a big customer\n\nChannel 0: Yeah.\n\nChannel 1: line, And they they came and I've got another paper practice that and the hunky dory that's interested as well. That should be yeah. That should be good.\n\nChannel 0: Yeah. Yeah. Okay. Sounds good.\n\nChannel 1: Yeah.\n\nChannel 0: Hopefully\n\nChannel 1: Yeah. No.\n\nChannel 0: I reckon it'll be a good customer, too. Yeah.\n\nChannel 1: Yeah. Alright. Good. So alright.\n\nChannel 0: Awesome.\n\nChannel 1: Alright,\n\nChannel 0: Alright.\n\nChannel 1: man.\n\nChannel 0: Cool.\n\nChannel 1: Alright. Too good. Alright. Thanks. Take care.\n\nAlright.\n\nChannel 0: No worries. We'll speak soon. Take care.\n\nChannel 1: Alright.\n\nChannel 0: Alright.\n\nChannel 1: Also\n\nChannel 0: See\n\nChannel 1: also\n\nChannel 0: you. K. Yep.\n\nChannel 1: yeah.\n\nChannel 0: Oh,\n\nChannel 1: Sorry.\n\nChannel 0: yeah. Sorry.\n\nChannel 1: No. Just another thing. Can you you know, how you got on page you go users and cap users? You probably can't mix and Mac and, like, so you can have a couple of use on cap plan and other page\n\nChannel 0: No.\n\nChannel 1: you go. Can you\n\nChannel 0: Not\n\nChannel 1: no. You\n\nChannel 0: not\n\nChannel 1: can't.\n\nChannel 0: not for the one customer. Won't won't make sense.\n\nChannel 1: No.\n\nChannel 0: If they're gonna\n\nChannel 1: Yeah.\n\nChannel 0: be\n\nChannel 1: Okay.\n\nChannel 0: pay as you go, they stay on pay as you go. If they're gonna be unlimited, then they stay on unlimited. The\n\nChannel 1: Yeah.\n\nChannel 0: only thing\n\nChannel 1: Alright.\n\nChannel 0: you can do is have\n\nChannel 1: Yeah.\n\nChannel 0: different customers on different\n\nChannel 1: Yeah.\n\nChannel 0: like, as in on the one lot. So you got customer a, that's pay as you go, customer b\n\nChannel 1: Yeah.\n\nChannel 0: is\n\nChannel 1: Yeah.\n\nChannel 0: unlimited.\n\nChannel 1: Yeah. Okay. Yeah. Yeah.\n\nChannel 0: Technically, if you create two services, you can create one service that is unlimited and one service as pay as you go.\n\nChannel 1: Alright.\n\nChannel 0: So that's\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: see.\n\nChannel 0: only other way around it. That's that's service based.\n\nChannel 1: Yeah. So\n\nChannel 0: So\n\nChannel 1: to\n\nChannel 0: it\n\nChannel 1: speak,\n\nChannel 0: just\n\nChannel 1: that's\n\nChannel 0: means\n\nChannel 1: right.\n\nChannel 0: whatever\n\nChannel 1: Yeah.\n\nChannel 0: whatever extensions are in one service\n\nChannel 1: Yeah.\n\nChannel 0: ID\n\nChannel 1: Okay.\n\nChannel 0: lot,\n\nChannel 1: Yeah.\n\nChannel 0: then that\n\nChannel 1: Okay.\n\nChannel 0: stays for the one bill. Yeah.\n\nChannel 1: Yeah. Alright. Alright. Awesome. Alright.\n\nChannel 0: We\n\nChannel 1: Too good.\n\nChannel 0: we based on service lot, but ideally per customer, I I would say.\n\nChannel 1: Yes. Yeah. Okay.\n\nChannel 0: So\n\nChannel 1: Alright.\n\nChannel 0: the only\n\nChannel 1: Cool.\n\nChannel 0: the only way you're gonna get around that is potentially you got a customer that has multiple sites,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: you create different service IDs for each customer, and\n\nChannel 1: Yeah.\n\nChannel 0: you want one, like, head office\n\nChannel 1: Yeah.\n\nChannel 0: to be unlimited calls and the rest of the remote is on page go, yeah, we would probably be flexible and allow that.\n\nChannel 1: Flexible.\n\nChannel 0: But, ideally,\n\nChannel 1: Yeah. Okay.\n\nChannel 0: you should put them on the same plan. They're either gonna\n\nChannel 1: Yeah.\n\nChannel 0: be unlimited or they're gonna be page go, but I can't see technically why we can't do it\n\nChannel 1: Yeah.\n\nChannel 0: what how I said it. That\n\nChannel 1: Yeah.\n\nChannel 0: if it\n\nChannel 1: Alright.\n\nChannel 0: helps you. But, you know, it's it's, I mean, it's not gonna be much of a difference in in in the Scranton team of people.\n\nChannel 1: Yeah.\n\nChannel 0: So, you\n\nChannel 1: Yeah.\n\nChannel 0: know,\n\nChannel 1: The\n\nChannel 0: if\n\nChannel 1: the the\n\nChannel 0: they're\n\nChannel 1: reason\n\nChannel 0: not gonna\n\nChannel 1: why I\n\nChannel 0: make\n\nChannel 1: say\n\nChannel 0: much\n\nChannel 1: that\n\nChannel 0: volume, they're\n\nChannel 1: yeah.\n\nChannel 0: not they're gonna be paid to go. Yeah.\n\nChannel 1: Yeah. The reason why I say that, so I might have, like, an external ringer, which doesn't make calls,\n\nChannel 0: Yeah.\n\nChannel 1: you know, they're not report the external ringer on as you go. And\n\nChannel 0: Absolutely.\n\nChannel 1: then and then\n\nChannel 0: If\n\nChannel 1: just\n\nChannel 0: they're more\n\nChannel 1: put\n\nChannel 0: inbound\n\nChannel 1: yeah.\n\nChannel 0: calls. Hot tea? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Alright,\n\nChannel 0: Easy.\n\nChannel 1: man.\n\nChannel 0: Alright.\n\nChannel 1: No\n\nChannel 0: Yeah.\n\nChannel 1: worries.\n\nChannel 0: Have a think\n\nChannel 1: Alright.\n\nChannel 0: about it. Let me know. If you need\n\nChannel 1: Alright,\n\nChannel 0: anything else,\n\nChannel 1: mate.\n\nChannel 0: please give me a call.\n\nChannel 1: Alright.\n\nChannel 0: Alright.\n\nChannel 1: Cheers,\n\nChannel 0: Thanks,\n\nChannel 1: man. Thanks.\n\nChannel 0: Chip.\n\nChannel 1: Thanks. Thanks.\n\nChannel 0: Take\n\nChannel 1: Bye\n\nChannel 0: care,\n\nChannel 1: bye.\n\nChannel 0: buddy. Alright. See\n\nChannel 1: Bye.\n\nChannel 0: you.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Thank\n\nChannel 1: Bye.\n\nChannel 0: you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.025113217532634735},{"text":"Jim speaking.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.02532947063446045}],"sentiment":"neutral","sentiment_score":0.02525738626718521,"channel":1,"num_words":3,"start":0.96,"end":2.02},{"sentences":[{"text":"Jim, it's Sean.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.05830832074085871},{"text":"How are you?","start":3.36,"end":4.18,"sentiment":"neutral","sentiment_score":0.09712351858615875}],"sentiment":"neutral","sentiment_score":0.07771591966350873,"channel":0,"num_words":6,"start":2.56,"end":4.18},{"sentences":[{"text":"Good.","start":4.24,"end":4.48,"sentiment":"positive","sentiment_score":0.5068120956420898},{"text":"Thanks, mate.","start":4.48,"end":4.96,"sentiment":"positive","sentiment_score":0.5203918516635895},{"text":"Yourself?","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.28367218375205994}],"sentiment":"positive","sentiment_score":0.4578169956803322,"channel":1,"num_words":4,"start":4.24,"end":5.46},{"sentences":[{"text":"Yeah.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.19374772906303409},{"text":"Good.","start":6.16,"end":6.64,"sentiment":"positive","sentiment_score":0.3899692893028259},{"text":"Mishiko.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.24932889640331268},{"text":"How are you?","start":7.2,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.17128339409828186}],"sentiment":"neutral","sentiment_score":0.22448268284400305,"channel":0,"num_words":6,"start":5.8399997,"end":7.9199996},{"sentences":[{"text":"No.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.06172116845846176}],"sentiment":"neutral","sentiment_score":0.06172116845846176,"channel":1,"num_words":1,"start":7.8399997,"end":8.16},{"sentences":[{"text":"Good.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.2406179904937744}],"sentiment":"neutral","sentiment_score":0.2406179904937744,"channel":0,"num_words":1,"start":7.9199996,"end":8.42},{"sentences":[{"text":"Yeah.","start":8.16,"end":8.4,"sentiment":"neutral","sentiment_score":0.22419050335884097},{"text":"Good.","start":8.4,"end":8.639999,"sentiment":"positive","sentiment_score":0.4648833870887756},{"text":"Thanks, mate.","start":8.639999,"end":9.12,"sentiment":"positive","sentiment_score":0.5772727131843567},{"text":"Good.","start":9.12,"end":9.36,"sentiment":"positive","sentiment_score":0.5147024393081665},{"text":"Good.","start":9.36,"end":9.84,"sentiment":"positive","sentiment_score":0.4225165843963623}],"sentiment":"positive","sentiment_score":0.46347305675347644,"channel":1,"num_words":6,"start":8.16,"end":9.84},{"sentences":[{"text":"Yeah.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.16543659567832947}],"sentiment":"neutral","sentiment_score":0.16543659567832947,"channel":0,"num_words":1,"start":9.44,"end":9.94},{"sentences":[{"text":"Actually, we discussed it.","start":9.84,"end":10.88,"sentiment":"neutral","sentiment_score":0.061752310022711754},{"text":"I've checked it on our our CPS chat site as well on WhatsApp.","start":10.88,"end":15.059999,"sentiment":"neutral","sentiment_score":0.05634085461497307},{"text":"Just wondering, I've got a customer.","start":15.3949995,"end":17.175,"sentiment":"neutral","sentiment_score":0.0240028224264582},{"text":"He's he's comparing a three CX with the CPS and pricing.","start":17.395,"end":22.455,"sentiment":"neutral","sentiment_score":0.03749753958122297}],"sentiment":"neutral","sentiment_score":0.045174418236402905,"channel":1,"num_words":34,"start":9.84,"end":22.455},{"sentences":[{"text":"Yep.","start":23.235,"end":23.735,"sentiment":"neutral","sentiment_score":0.03602253645658493},{"text":"Can","start":24.195,"end":24.515,"sentiment":"neutral","sentiment_score":0.019941527396440503}],"sentiment":"neutral","sentiment_score":0.027982031926512718,"channel":0,"num_words":2,"start":23.235,"end":24.515},{"sentences":[{"text":"We're talking","start":24.355,"end":24.755,"sentiment":"neutral","sentiment_score":0.023090243339538574}],"sentiment":"neutral","sentiment_score":0.023090243339538574,"channel":1,"num_words":2,"start":24.355,"end":24.755},{"sentences":[{"text":"you","start":24.515,"end":24.994999,"sentiment":"neutral","sentiment_score":0.019458726048469543}],"sentiment":"neutral","sentiment_score":0.019458726048469543,"channel":0,"num_words":1,"start":24.515,"end":24.994999},{"sentences":[{"text":"about","start":24.755,"end":24.994999,"sentiment":"neutral","sentiment_score":0.016075149178504944}],"sentiment":"neutral","sentiment_score":0.016075149178504944,"channel":1,"num_words":1,"start":24.755,"end":24.994999},{"sentences":[{"text":"just give me just, like, ten seconds?","start":24.994999,"end":26.994999,"sentiment":"neutral","sentiment_score":0.02583582087286881},{"text":"I wanna turn on my Bluetooth so I can","start":26.994999,"end":28.86,"sentiment":"neutral","sentiment_score":0.02545397790769736}],"sentiment":"neutral","sentiment_score":0.02562103420495987,"channel":0,"num_words":16,"start":24.994999,"end":28.86},{"sentences":[{"text":"yeah.","start":29.474998,"end":29.715,"sentiment":"neutral","sentiment_score":0.026333939284086227},{"text":"Yeah.","start":29.715,"end":29.875,"sentiment":"neutral","sentiment_score":0.02221709117293358}],"sentiment":"neutral","sentiment_score":0.024275515228509903,"channel":1,"num_words":2,"start":29.474998,"end":29.875},{"sentences":[{"text":"just","start":29.74,"end":29.900002,"sentiment":"neutral","sentiment_score":0.01581023633480072}],"sentiment":"neutral","sentiment_score":0.01581023633480072,"channel":0,"num_words":1,"start":29.74,"end":29.900002},{"sentences":[{"text":"No","start":29.875,"end":30.114998,"sentiment":"neutral","sentiment_score":0.007004603743553162}],"sentiment":"neutral","sentiment_score":0.007004603743553162,"channel":1,"num_words":1,"start":29.875,"end":30.114998},{"sentences":[{"text":"talk","start":29.900002,"end":30.140001,"sentiment":"neutral","sentiment_score":0.005563020706176758}],"sentiment":"neutral","sentiment_score":0.005563020706176758,"channel":0,"num_words":1,"start":29.900002,"end":30.140001},{"sentences":[{"text":"worries.","start":30.114998,"end":30.57,"sentiment":"neutral","sentiment_score":0.0041499873623251915}],"sentiment":"neutral","sentiment_score":0.0041499873623251915,"channel":1,"num_words":1,"start":30.114998,"end":30.57},{"sentences":[{"text":"to you properly instead of my holding the phone.","start":30.140001,"end":32.3,"sentiment":"neutral","sentiment_score":-0.007887507064474953},{"text":"One sec.","start":32.3,"end":32.7,"sentiment":"neutral","sentiment_score":-0.0034273071214556694},{"text":"One sec.","start":32.7,"end":33.440002,"sentiment":"neutral","sentiment_score":-0.004982865182682872}],"sentiment":"neutral","sentiment_score":-0.0067544544760424355,"channel":0,"num_words":13,"start":30.140001,"end":33.440002},{"sentences":[{"text":"Not sure.","start":33.13,"end":33.69,"sentiment":"neutral","sentiment_score":-0.026700459420681},{"text":"Not sure.","start":33.69,"end":34.43,"sentiment":"neutral","sentiment_score":-0.028105379082262516}],"sentiment":"neutral","sentiment_score":-0.027402919251471758,"channel":1,"num_words":4,"start":33.13,"end":34.43},{"sentences":[{"text":"Jim, can you hear me?","start":43.445004,"end":44.245003,"sentiment":"neutral","sentiment_score":-0.011880756355822086},{"text":"Yeah.","start":44.245003,"end":44.745003,"sentiment":"neutral","sentiment_score":0.007518736179918051}],"sentiment":"neutral","sentiment_score":-0.008647507599865397,"channel":0,"num_words":6,"start":43.445004,"end":44.745003},{"sentences":[{"text":"Yeah.","start":44.555,"end":44.875,"sentiment":"neutral","sentiment_score":0.01751130446791649},{"text":"I can","start":44.875,"end":45.115,"sentiment":"neutral","sentiment_score":0.022393254563212395}],"sentiment":"neutral","sentiment_score":0.020765937864780426,"channel":1,"num_words":3,"start":44.555,"end":45.115},{"sentences":[{"text":"Yeah.","start":45.045002,"end":45.545002,"sentiment":"neutral","sentiment_score":0.025119349360466003}],"sentiment":"neutral","sentiment_score":0.025119349360466003,"channel":0,"num_words":1,"start":45.045002,"end":45.545002},{"sentences":[{"text":"hear 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speaks with Jim about pricing options for a CPS plan and gives Jim the pricing for a plan with an app. They also discuss the cost of the plan and the mobile app. Sean suggests learning about the new platforms and asks about Jim's experience with them. They also discuss the use of different customers on different extensions and the pricing of a pay as you go plan and the use of different customers on extensions. The representative suggests creating different services and adding them at a later time. They also discuss the use of a certain service for multiple customers and the need for an internal ringer on calls. The representative suggests creating different service IDs for each customer and the use of different customers on extensions."},"intents":{"segments":[{"text":"prices I've got on fifty years. Yeah? yeah. Yeah.","start_word":145,"end_word":153,"intents":[{"intent":"Compare prices","confidence_score":0.11288101}]},{"text":"to $1,300 on top. Yeah. Up top. It's usually Yeah. $15 x Yeah. Okay. GST, but we're gonna we're gonna do the lot for, like 14 14 what's it dollars. called? Yeah.","start_word":312,"end_word":343,"intents":[{"intent":"Clarify pricing","confidence_score":0.007820649}]},{"text":"Technically, if you create two services, you can create one service that is unlimited and one service as pay as you go. Alright.","start_word":868,"end_word":890,"intents":[{"intent":"Create services","confidence_score":0.0040280065}]},{"text":"stays for the one bill. Yeah.","start_word":931,"end_word":936,"intents":[{"intent":"Clarify billing information and ids","confidence_score":1.0542971e-7}]},{"text":"create different service IDs for each customer, and Yeah. you want one, like, head office Yeah. to be unlimited calls and the rest of the remote is on page go, yeah, we would probably be flexible and allow that. Flexible.","start_word":988,"end_word":1027,"intents":[{"intent":"Confirm availability of service ids","confidence_score":0.000008886772},{"intent":"Request update on service ids","confidence_score":0.0000033216}]},{"text":"you should put them on the same plan. They're either gonna Yeah. be unlimited or they're gonna be page go, but I can't see technically why we can't do it Yeah. what how I said it. That Yeah. if it Alright. helps you. But, you know, it's it's, I mean, it's not gonna be much of a difference in in in the Scranton team of people.","start_word":1032,"end_word":1097,"intents":[{"intent":"Determine scranton team's plan and plan","confidence_score":0.00006043266}]},{"text":"The reason why I say that, so I might have, like, an external ringer, which doesn't make calls, Yeah.","start_word":1129,"end_word":1147,"intents":[{"intent":"Clarify if external ringer is needed","confidence_score":0.000064786356}]},{"text":"The reason why I say that, so I might have, like, an external ringer, which doesn't make calls, Yeah. you know, they're not report the external ringer on as you go. And Absolutely. then and then If just they're more put inbound yeah. calls. Hot tea?","start_word":1129,"end_word":1174,"intents":[{"intent":"Determine if external ringer is inbound and on-going","confidence_score":7.452113e-9}]},{"text":"If you need Alright, anything else, mate. please give me a call. Alright.","start_word":1195,"end_word":1207,"intents":[{"intent":"Confirm if need to call","confidence_score":0.000006059605}]}]},"sentiments":{"segments":[{"text":"Hello. Jim speaking. Jim, it's Sean. How are you?","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.0590280219912529},{"text":"Good. Thanks, mate.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.5092982053756714},{"text":"Yourself? Yeah.","start_word":12,"end_word":13,"sentiment":"neutral","sentiment_score":0.24770240485668185},{"text":"Good.","start_word":14,"end_word":14,"sentiment":"positive","sentiment_score":0.3899692893028259},{"text":"Mishiko. How are you? No. Good. Yeah.","start_word":15,"end_word":21,"sentiment":"neutral","sentiment_score":0.19523726403713224},{"text":"Good. Thanks, mate. Good. Good.","start_word":22,"end_word":26,"sentiment":"positive","sentiment_score":0.5109524726867676},{"text":"Yeah. Actually, we discussed it. I've checked it on our our CPS chat site as well on WhatsApp. Just wondering, I've got a customer. He's he's comparing a three CX with the CPS and pricing. Yep. Can We're you talking about just give me just, like, ten seconds? I wanna turn on my Bluetooth so I can yeah. Yeah. just No talk worries. to you properly instead of my holding the phone. One sec. One sec. Not sure. Not sure. Jim, can you hear me? Yeah. Yeah. I can Yeah. hear you. Right? All good. Okay. Yep. Much Yeah. better. Okay. Sorry. Talk to me. No. What what No. were you That's saying? alright. You wanna compare Yeah. prices I've got on fifty years. Yeah? yeah. Yeah. What's the complete pricing? And I was gonna give him the pricing as a pay as you go plan as well. Because I noticed Yes. up to 10 headsets, it it it gets more expensive if we do the the the cap plan. So I remember we're talking about it a while ago. You gave me a price pay as you go with an app. I just wanted to confirm that. I'm gonna do this roughly. Yeah. So there's there's two ways of the CPA oh, sorry. Cloud phone system. Right? Yeah. Yeah. There's the pay as you go method, and there's Yes. the unlimited course. Yeah. They're I unlimited. think we were doing Yeah. 14 x GST per month, and that gets you your cell phone Yeah. Yeah. as well. So we're gonna do the whole package for you for $14. It includes unlimited AU course Yep. to fixed and to mobile. Any Yeah. course Look. to $1,300 on top. Yeah. Up top. It's usually Yeah. $15 x Yeah. Okay. GST, but we're gonna we're gonna do the lot for, like 14 14 what's it dollars. called? Yeah. Yeah. Okay. That's right. Alright. Yes. No. And and Somewhere if we go like that, for I the think, from memory. yeah. Yeah. And if we're gonna go, like, to the pay as you go plan, how much is that? Whatever your rate card is. So, you know, the rates that you have on your your rate cards. Yeah. Yeah. Yeah. But but because I don't know if we included the CPS on our rate cards back then Oh, so because you gotta I include yeah. the the extension back then as well. The extension Yeah. is $4.50 for the extension Yep. and then quarter on top, whatever the rate card is. Yeah. Okay. Alright. Cool. Alright. No worries. Alright. And, yeah, I can I can move something else then? So yeah. So that's $4.50 including the mobile app. Yeah? $4.50 just for the extension, $1 x for the software. Okay. Okay. That's Okay. good then. Yeah. So $5.50. Look at that at $5.50. Okay. If Alright. you wanna get Okay. paid as you go, that's one Yeah. user per month, Yeah. and then Okay. just add calls on top. Yeah. Yep. Alright. Cool. Alright. I'll I'll see what he wants to do. Yeah. Pretty easy. Have you played with the new platforms yet? They just give me a bit of a rundown with the AI stuff. It was yeah. Yeah. Have you shown you already? Yeah. It's pretty cool, man, but I'll I'll need It's to learn more about it because it looks quite typical.","start_word":27,"end_word":598,"sentiment":"neutral","sentiment_score":0.050222394037079975},{"text":"it's so awesome.","start_word":599,"end_word":601,"sentiment":"positive","sentiment_score":0.5796576738357544},{"text":"So But yeah. there's a Yeah. lot of things to click around and make things happen.","start_word":602,"end_word":617,"sentiment":"neutral","sentiment_score":0.2255687117576599},{"text":"So the faster you move with it, I reckon it'd be quite quite good.","start_word":618,"end_word":631,"sentiment":"positive","sentiment_score":0.5495888590812683},{"text":"Yeah. Yeah. That's right. Because I'm I've I've done a demo with Daniel with his his quite a big customer Yeah. line, And they they came and I've got another paper practice that and the hunky dory that's interested as well.","start_word":632,"end_word":672,"sentiment":"neutral","sentiment_score":0.18334484100341797},{"text":"That should be yeah. That should be good.","start_word":673,"end_word":680,"sentiment":"positive","sentiment_score":0.45761656761169434},{"text":"Yeah. Yeah. Okay.","start_word":681,"end_word":683,"sentiment":"neutral","sentiment_score":0.25141847133636475},{"text":"Sounds good.","start_word":684,"end_word":685,"sentiment":"positive","sentiment_score":0.42042726278305054},{"text":"Yeah. Hopefully Yeah. No. I reckon it'll be a good customer, too. Yeah. Yeah. Alright.","start_word":686,"end_word":700,"sentiment":"neutral","sentiment_score":0.21897105872631073},{"text":"Good. So alright. Awesome.","start_word":701,"end_word":704,"sentiment":"positive","sentiment_score":0.44826412200927734},{"text":"Alright, Alright. man.","start_word":705,"end_word":707,"sentiment":"neutral","sentiment_score":0.3164350688457489},{"text":"Cool. Alright. Too good. Alright. Thanks.","start_word":708,"end_word":713,"sentiment":"positive","sentiment_score":0.39402955770492554},{"text":"Take care. Alright. No worries. We'll speak soon. Take care. Alright. Alright. Also See also you. K. Yep. yeah. Oh, Sorry. yeah. Sorry. No. Just another thing. Can you you know, how you got on page you go users and cap users? You probably can't mix and Mac and, like, so you can have a couple of use on cap plan and other page No. you go. Can you Not no. You not can't. not for the one customer. Won't won't make sense. No. If they're gonna Yeah. be Okay. pay as you go, they stay on pay as you go. If they're gonna be unlimited, then they stay on unlimited. The Yeah. only thing Alright. you can do is have Yeah. different customers on different Yeah. like, as in on the one lot. So you got customer a, that's pay as you go, customer b Yeah. is Yeah. unlimited. Yeah. Okay. Yeah. Yeah. Technically, if you create two services, you can create one service that is unlimited and one service as pay as you go. Alright. So that's I the see. only other way around it. That's that's service based. Yeah. So So to it speak, just that's means right. whatever Yeah. whatever extensions are in one service Yeah. ID Okay. lot, Yeah. then that Okay. stays for the one bill. Yeah. Yeah. Alright.","start_word":714,"end_word":938,"sentiment":"neutral","sentiment_score":-0.0017894350488980612},{"text":"Alright. Awesome. Alright.","start_word":939,"end_word":941,"sentiment":"positive","sentiment_score":0.486562043428421},{"text":"We Too good. we based on service lot, but ideally per customer, I I would say. Yes. Yeah. Okay. So Alright. the only Cool. the only way you're gonna get around that is potentially you got a customer that has multiple sites, Yeah. and you Yeah. create different service IDs for each customer, and Yeah. you want one, like, head office Yeah. to be unlimited calls and the rest of the remote is on page go, yeah, we would probably be flexible and allow that. Flexible. But, ideally, Yeah. Okay. you should put them on the same plan. They're either gonna Yeah. be unlimited or they're gonna be page go, but I can't see technically why we can't do it Yeah. what how I said it. That Yeah. if it Alright. helps you. But, you know, it's it's, I mean, it's not gonna be much of a difference in in in the Scranton team of people. Yeah. So, you Yeah. know, The if the the they're reason not gonna why I make say much that volume, they're yeah. not they're gonna be paid to go. Yeah. Yeah. The reason why I say that, so I might have, like, an external ringer, which doesn't make calls, Yeah. you know, they're not report the external ringer on as you go. And Absolutely. then and then If just they're more put inbound yeah. calls. Hot tea? Yeah. Yeah. Yeah. Yeah. Alright, Easy. man. Alright. No Yeah. worries. Have a think Alright. about it. Let me know. If you need Alright, anything else, mate. please give me a call. Alright. Alright.","start_word":942,"end_word":1208,"sentiment":"neutral","sentiment_score":0.02876310981810093},{"text":"Cheers, Thanks, man. Thanks.","start_word":1209,"end_word":1212,"sentiment":"positive","sentiment_score":0.3993006944656372},{"text":"Chip.","start_word":1213,"end_word":1213,"sentiment":"neutral","sentiment_score":0.28632083535194397},{"text":"Thanks. Thanks.","start_word":1214,"end_word":1215,"sentiment":"positive","sentiment_score":0.37072479724884033},{"text":"Take Bye care, bye. buddy. Alright. See Bye. you. Bye. Bye.","start_word":1216,"end_word":1226,"sentiment":"neutral","sentiment_score":0.18255315721035004},{"text":"Thank Bye. you.","start_word":1227,"end_word":1229,"sentiment":"positive","sentiment_score":0.6096097230911255}],"average":{"sentiment":"neutral","sentiment_score":0.07507563414917313}}}}