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Wi Fi six router? Okay. I see. Have you received the email that we sent you, the email instruction? Okay. Can you see a block box mounted in your wall? Mhmm. Yeah. So that is the NPDO box. I think that's that has just only one port on it. Am I correct? Mhmm. Yeah. Then on your router, it should be plugged in at the w a n port, a one port on your router. Yes. W a n port on your router. Mhmm. Okay. I see. So let's just wait a few minutes for the connection to establish. Can you see the indicator light of the router? Mhmm. Okay. So please look underneath the router. You'll find the sticker with your Wi Fi network name and password there. So your device must be connected to the router's Wi Fi network. Yeah. Actually, you can do that instead. That will work also. Okay. How about at the back of your router? Can you see a speaker? Yeah. That's correct. So please connect your please connect a laptop or a computer with that router's Wi Fi network even without Internet access for us to access the router interface during setup. Yeah. That's okay. Because we're not yet establishing the connection. So so now let's log in to the router's interface. Open a browser on your computer or phone. Mhmm. Then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar. So yeah. That's correct. How about the default access? Mhmm. Yeah. Yeah. That one. Can you please type that in? Just copy paste it. Then it should proceed with the web page. Actually, you should be connected to the router's Wi Fi even though it has no Internet connection. Mhmm. Okay. I'm sorry? Yeah. Because, actually, there's still no Internet connection. That's why. Are you able to log in? Actually, it will just come up with the if the device is connected with the router. Yep. Yep. That's okay. As long as the that your device is connected, you should be can access. Yeah. Just type in the default access using the Wi Fi even though it has no connection yet, and it will proceed you to a web page. Yeah. So once the app is downloaded, it will ask you to log in. Do you can you see the username and password at the back of your router also? How about the username? Mhmm. Yeah. So once the app is downloaded, you will find there the TPPoE setting option. It's usually under Internet or WAN settings, w a n setting. Then once there, please select the connection type, PPPoE. Then it will ask you to enter a mhmm. Yeah. Then once there, it will ask you to enter a username and password. Please enter the one that we emailed you and or texted you, yeah, that username and password. Then once you've entered those details, just wait a few minutes, then click save, then you should have a connection then right away. Yeah. That's correct. You're all set then after that. Just make, yeah, just make sure the PPPoE credentials are entered correctly. It will ask you what is the connection type, then please do select PPPoE. Mhmm. Yeah. Sure. Just give us a callback then. Yeah. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. May I know the model? Tippie Link x. Archer? Mhmm.\n\nMhmm. So it's TP Link a x 10 Archer. Wi Fi six router? Okay. I see.\n\nHave you received the email that we sent you, the email instruction? Okay. Can you see a block box mounted in your wall? Mhmm. Yeah.\n\nSo that is the NPDO box. I think that's that has just only one port on it. Am I correct? Mhmm. Yeah.\n\nThen on your router, it should be plugged in at the w a n port, a one port on your router. Yes. W a n port on your router. Mhmm. Okay.\n\nI see. So let's just wait a few minutes for the connection to establish. Can you see the indicator light of the router? Mhmm. Okay.\n\nSo please look underneath the router. You'll find the sticker with your Wi Fi network name and password there. So your device must be connected to the router's Wi Fi network. Yeah. Actually, you can do that instead.\n\nThat will work also. Okay. How about at the back of your router? Can you see a speaker? Yeah.\n\nThat's correct. So please connect your please connect a laptop or a computer with that router's Wi Fi network even without Internet access for us to access the router interface during setup. Yeah. That's okay. Because we're not yet establishing the connection.\n\nSo so now let's log in to the router's interface. Open a browser on your computer or phone. Mhmm. Then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar.\n\nSo yeah. That's correct. How about the default access? Mhmm. Yeah.\n\nYeah. That one. Can you please type that in? Just copy paste it. Then it should proceed with the web page.\n\nActually, you should be connected to the router's Wi Fi even though it has no Internet connection. Mhmm. Okay. I'm sorry? Yeah.\n\nBecause, actually, there's still no Internet connection. That's why. Are you able to log in? Actually, it will just come up with the if the device is connected with the router. Yep.\n\nYep. That's okay. As long as the that your device is connected, you should be can access. Yeah. Just type in the default access using the Wi Fi even though it has no connection yet, and it will proceed you to a web page.\n\nYeah. So once the app is downloaded, it will ask you to log in. Do you can you see the username and password at the back of your router also? How about the username? Mhmm.\n\nYeah. So once the app is downloaded, you will find there the TPPoE setting option. It's usually under Internet or WAN settings, w a n setting. Then once there, please select the connection type, PPPoE. Then it will ask you to enter a mhmm.\n\nYeah. Then once there, it will ask you to enter a username and password. Please enter the one that we emailed you and or texted you, yeah, that username and password. Then once you've entered those details, just wait a few minutes, then click save, then you should have a connection then right away. Yeah.\n\nThat's correct. You're all set then after that. Just make, yeah, just make sure the PPPoE credentials are entered correctly. It will ask you what is the connection type, then please do select PPPoE. Mhmm.\n\nYeah. Sure. Just give us a callback then. Yeah. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":60.809998,"end":61.21,"sentiment":"neutral","sentiment_score":0.31123578548431396},{"text":"Good afternoon.","start":61.21,"end":61.949997,"sentiment":"positive","sentiment_score":0.5347324013710022},{"text":"This is Maureen from Airtel tech support.","start":62.01,"end":64.33,"sentiment":"positive","sentiment_score":0.5589853780610221},{"text":"How can I assist you today?","start":64.33,"end":65.71,"sentiment":"positive","sentiment_score":0.5330704847971598},{"text":"Mhmm.","start":78.295,"end":78.795,"sentiment":"neutral","sentiment_score":-0.14310181140899658}],"sentiment":"positive","sentiment_score":0.4911129018839668,"num_words":17,"start":60.809998,"end":78.795},{"sentences":[{"text":"Okay.","start":87.26,"end":87.42,"sentiment":"neutral","sentiment_score":0.014432674273848534},{"text":"May I know the model?","start":87.42,"end":88.72,"sentiment":"neutral","sentiment_score":0.02266272306442261},{"text":"Tippie Link x.","start":89.340004,"end":98.32,"sentiment":"neutral","sentiment_score":0.02109893085435033},{"text":"Archer?","start":98.78,"end":99.28,"sentiment":"neutral","sentiment_score":0.0060445768758654594},{"text":"Mhmm.","start":100.665,"end":101.165,"sentiment":"neutral","sentiment_score":0.01413349248468876}],"sentiment":"neutral","sentiment_score":0.019201922865415163,"num_words":11,"start":87.26,"end":101.165},{"sentences":[{"text":"Mhmm.","start":103.465,"end":103.965,"sentiment":"neutral","sentiment_score":0.01198197714984417},{"text":"So it's TP Link a x 10 Archer.","start":104.505,"end":107.485,"sentiment":"neutral","sentiment_score":0.022333025000989437},{"text":"Wi Fi six router?","start":112.024994,"end":113.325,"sentiment":"neutral","sentiment_score":0.016406730748713017},{"text":"Okay.","start":115.99,"end":116.229996,"sentiment":"neutral","sentiment_score":0.03669538348913193},{"text":"I see.","start":116.229996,"end":116.81,"sentiment":"neutral","sentiment_score":0.03127963375300169}],"sentiment":"neutral","sentiment_score":0.02222048444673419,"num_words":16,"start":103.465,"end":116.81},{"sentences":[{"text":"Have you received the email that we sent you, the email instruction?","start":117.35,"end":120.729996,"sentiment":"neutral","sentiment_score":0.009297784262647232},{"text":"Okay.","start":143.84001,"end":144.34001,"sentiment":"neutral","sentiment_score":-0.06479033082723618},{"text":"Can you see a block box mounted in your wall?","start":145.28,"end":148.96,"sentiment":"neutral","sentiment_score":-0.03411154430359602},{"text":"Mhmm.","start":148.96,"end":149.46,"sentiment":"neutral","sentiment_score":-0.021281590685248375},{"text":"Yeah.","start":155.44,"end":155.94,"sentiment":"neutral","sentiment_score":0.0032863924279809}],"sentiment":"neutral","sentiment_score":-0.012493102438747882,"num_words":25,"start":117.35,"end":155.94},{"sentences":[{"text":"So that is the NPDO box.","start":156.265,"end":158.525,"sentiment":"neutral","sentiment_score":0.004261634933451812},{"text":"I think that's that has just only one port on it.","start":160.345,"end":164.92499,"sentiment":"neutral","sentiment_score":-0.09225800294767726},{"text":"Am I correct?","start":165.22499,"end":166.125,"sentiment":"neutral","sentiment_score":-0.05171856532494227},{"text":"Mhmm.","start":166.905,"end":167.405,"sentiment":"neutral","sentiment_score":0.001296529546380043},{"text":"Yeah.","start":169.20001,"end":169.70001,"sentiment":"neutral","sentiment_score":0.02320202812552452}],"sentiment":"neutral","sentiment_score":-0.05090569823303006,"num_words":22,"start":156.265,"end":169.70001},{"sentences":[{"text":"Then on your router, it should be plugged in at the w a n port, a one port on your router.","start":169.92001,"end":176.90001,"sentiment":"neutral","sentiment_score":0.014879187125535239},{"text":"Yes.","start":195.69,"end":196.19,"sentiment":"neutral","sentiment_score":0.0006041722372174263},{"text":"W a n port on your router.","start":196.41,"end":199.95,"sentiment":"neutral","sentiment_score":-0.017454936568226134},{"text":"Mhmm.","start":202.09,"end":202.59,"sentiment":"neutral","sentiment_score":-0.006493239663541317},{"text":"Okay.","start":316.765,"end":317.085,"sentiment":"neutral","sentiment_score":0.06534228473901749}],"sentiment":"neutral","sentiment_score":0.008055857773269377,"num_words":31,"start":169.92001,"end":317.085},{"sentences":[{"text":"I see.","start":317.085,"end":317.745,"sentiment":"neutral","sentiment_score":0.060432104393839836},{"text":"So let's just wait a few minutes for the connection to establish.","start":319.085,"end":322.305,"sentiment":"neutral","sentiment_score":0.046007489785552025},{"text":"Can you see the indicator light of the router?","start":323.565,"end":326.785,"sentiment":"neutral","sentiment_score":0.02743971947994497},{"text":"Mhmm.","start":336.7,"end":337.1,"sentiment":"neutral","sentiment_score":-0.0032272478565573692},{"text":"Okay.","start":337.1,"end":337.6,"sentiment":"neutral","sentiment_score":0.03555094823241234}],"sentiment":"neutral","sentiment_score":0.038089410476386545,"num_words":25,"start":317.085,"end":337.6},{"sentences":[{"text":"So please look underneath the router.","start":337.90002,"end":341.42,"sentiment":"neutral","sentiment_score":0.053000057116150856},{"text":"You'll find the sticker with your Wi Fi network name and password there.","start":341.42,"end":345.255,"sentiment":"neutral","sentiment_score":0.0633022512954015},{"text":"So your device must be connected to the router's Wi Fi network.","start":345.715,"end":350.615,"sentiment":"neutral","sentiment_score":0.05706445686519146},{"text":"Yeah.","start":356.05002,"end":356.29,"sentiment":"neutral","sentiment_score":0.09471850097179411},{"text":"Actually, you can do that instead.","start":356.29,"end":358.23,"sentiment":"neutral","sentiment_score":0.1098010962208112}],"sentiment":"neutral","sentiment_score":0.0678744255320022,"num_words":38,"start":337.90002,"end":358.23},{"sentences":[{"text":"That will work also.","start":359.65002,"end":360.87003,"sentiment":"neutral","sentiment_score":0.20566850155591965},{"text":"Okay.","start":374.385,"end":374.885,"sentiment":"neutral","sentiment_score":0.0154078071936965},{"text":"How about at the back of your router?","start":375.26498,"end":377.285,"sentiment":"neutral","sentiment_score":0.02484365156851709},{"text":"Can you see a speaker?","start":377.585,"end":378.805,"sentiment":"neutral","sentiment_score":0.01915443707257509},{"text":"Yeah.","start":384.3,"end":384.69998,"sentiment":"neutral","sentiment_score":0.1277064085006714}],"sentiment":"neutral","sentiment_score":0.06633208525416098,"num_words":19,"start":359.65002,"end":384.69998},{"sentences":[{"text":"That's correct.","start":384.69998,"end":385.52,"sentiment":"neutral","sentiment_score":0.24327465891838074},{"text":"So please connect your please connect a laptop or a computer with that router's Wi Fi network even without Internet access for us to access the router interface during setup.","start":385.97998,"end":400.35498,"sentiment":"neutral","sentiment_score":0.1366667946179708},{"text":"Yeah.","start":446.02,"end":446.41998,"sentiment":"neutral","sentiment_score":-0.07427635788917542},{"text":"That's okay.","start":446.41998,"end":447.32,"sentiment":"neutral","sentiment_score":0.006383932195603846},{"text":"Because we're not yet establishing the connection.","start":447.7,"end":454.825,"sentiment":"neutral","sentiment_score":-0.05637745772089277}],"sentiment":"neutral","sentiment_score":0.09834291568646829,"num_words":42,"start":384.69998,"end":454.825},{"sentences":[{"text":"So so now let's log in to the router's interface.","start":457.525,"end":463.305,"sentiment":"neutral","sentiment_score":0.06905711628496647},{"text":"Open a browser on your computer or phone.","start":464.19,"end":466.61002,"sentiment":"neutral","sentiment_score":0.05099605256691575},{"text":"Mhmm.","start":468.11002,"end":468.61002,"sentiment":"neutral","sentiment_score":0.0321553498506546},{"text":"Then in the address bar, type the IP address printed on the back of your router.","start":468.67,"end":473.73,"sentiment":"neutral","sentiment_score":0.025674190721474588},{"text":"Usually, something like one nine two dot one six eight dot one dot one or similar.","start":474.27002,"end":483.645,"sentiment":"neutral","sentiment_score":0.0053513782331719995}],"sentiment":"neutral","sentiment_score":0.03190400071588217,"num_words":51,"start":457.525,"end":483.645},{"sentences":[{"text":"So yeah.","start":484.585,"end":486.26498,"sentiment":"neutral","sentiment_score":0.016310684382915497},{"text":"That's correct.","start":486.26498,"end":487.085,"sentiment":"neutral","sentiment_score":0.048317570239305496},{"text":"How about the default access?","start":494.3,"end":496.31998,"sentiment":"neutral","sentiment_score":-0.017039918527007102},{"text":"Mhmm.","start":501.34,"end":501.84,"sentiment":"neutral","sentiment_score":-0.004155706148594618},{"text":"Yeah.","start":508.22,"end":508.72,"sentiment":"neutral","sentiment_score":0.028679311275482178}],"sentiment":"neutral","sentiment_score":0.0062345928851176395,"num_words":11,"start":484.585,"end":508.72},{"sentences":[{"text":"Yeah.","start":508.845,"end":509.165,"sentiment":"neutral","sentiment_score":0.02850085124373436},{"text":"That one.","start":509.165,"end":509.805,"sentiment":"neutral","sentiment_score":0.024914477951824665},{"text":"Can you please type that in?","start":509.805,"end":511.725,"sentiment":"neutral","sentiment_score":0.03731591813266277},{"text":"Just copy paste it.","start":511.725,"end":513.185,"sentiment":"neutral","sentiment_score":0.03879567701369524},{"text":"Then it should proceed with the web page.","start":519.405,"end":524.305,"sentiment":"neutral","sentiment_score":0.06829248601570725}],"sentiment":"neutral","sentiment_score":0.04779751962494282,"num_words":21,"start":508.845,"end":524.305},{"sentences":[{"text":"Actually, you should be connected to the router's Wi Fi even though it has no Internet connection.","start":564.67505,"end":572.85504,"sentiment":"neutral","sentiment_score":0.1146982007605188},{"text":"Mhmm.","start":574.755,"end":575.255,"sentiment":"neutral","sentiment_score":-0.03987749293446541},{"text":"Okay.","start":576.435,"end":576.935,"sentiment":"neutral","sentiment_score":0.0011023448314517736},{"text":"I'm sorry?","start":624.575,"end":625.155,"sentiment":"neutral","sentiment_score":-0.09674091637134552},{"text":"Yeah.","start":634.07,"end":634.31,"sentiment":"neutral","sentiment_score":-0.06173790618777275}],"sentiment":"neutral","sentiment_score":0.07526702390433374,"num_words":22,"start":564.67505,"end":634.31},{"sentences":[{"text":"Because, actually, there's still no Internet connection.","start":634.31,"end":637.13,"sentiment":"neutral","sentiment_score":-0.19209805130958557},{"text":"That's why.","start":637.19,"end":637.93,"sentiment":"neutral","sentiment_score":-0.12527400255203247},{"text":"Are you able to log in?","start":643.065,"end":644.60504,"sentiment":"neutral","sentiment_score":-0.003892165143042803},{"text":"Actually, it will just come up with the if the device is connected with the router.","start":659.97,"end":665.99,"sentiment":"neutral","sentiment_score":0.0027694724849425256},{"text":"Yep.","start":669.735,"end":670.235,"sentiment":"neutral","sentiment_score":-0.05677100643515587}],"sentiment":"neutral","sentiment_score":-0.05097021255642176,"num_words":32,"start":634.31,"end":670.235},{"sentences":[{"text":"Yep.","start":673.33496,"end":673.83496,"sentiment":"neutral","sentiment_score":0.02684355154633522},{"text":"That's okay.","start":674.295,"end":675.035,"sentiment":"neutral","sentiment_score":0.07766065001487732},{"text":"As long as the that your device is connected, you should be can access.","start":676.055,"end":682.235,"sentiment":"neutral","sentiment_score":0.049853994843683073},{"text":"Yeah.","start":682.50995,"end":683.00995,"sentiment":"neutral","sentiment_score":0.028118187561631203},{"text":"Just type in the default access using the Wi Fi even though it has no connection yet, and it will proceed you to a web page.","start":684.50995,"end":693.64996,"sentiment":"neutral","sentiment_score":-0.0061483931226226}],"sentiment":"neutral","sentiment_score":0.017008653312752194,"num_words":44,"start":673.33496,"end":693.64996},{"sentences":[{"text":"Yeah.","start":805.745,"end":806.065,"sentiment":"neutral","sentiment_score":-0.00020801834762096405},{"text":"So once the app is downloaded, it will ask you to log in.","start":806.065,"end":813.845,"sentiment":"neutral","sentiment_score":0.029411980882287025},{"text":"Do you can you see the username and password at the back of your router also?","start":814.545,"end":819.045,"sentiment":"neutral","sentiment_score":0.025953906937502325},{"text":"How about the username?","start":855.2,"end":856.42004,"sentiment":"neutral","sentiment_score":-0.003491499926894903},{"text":"Mhmm.","start":873.685,"end":874.185,"sentiment":"neutral","sentiment_score":0.005904747173190117}],"sentiment":"neutral","sentiment_score":0.0225528283310788,"num_words":35,"start":805.745,"end":874.185},{"sentences":[{"text":"Yeah.","start":874.325,"end":874.645,"sentiment":"neutral","sentiment_score":0.032694391906261444},{"text":"So once the app is downloaded, you will find there the TPPoE setting option.","start":874.645,"end":882.75,"sentiment":"neutral","sentiment_score":0.042727231314139705},{"text":"It's usually under Internet or WAN settings, w a n setting.","start":883.21,"end":887.95,"sentiment":"neutral","sentiment_score":0.012731708501550284},{"text":"Then once there, please select the connection type, PPPoE.","start":888.57,"end":894.15497,"sentiment":"neutral","sentiment_score":0.015183872801976072},{"text":"Then it will ask you to enter a mhmm.","start":895.33496,"end":900.39496,"sentiment":"neutral","sentiment_score":0.013193500952588188}],"sentiment":"neutral","sentiment_score":0.0233254724457352,"num_words":44,"start":874.325,"end":900.39496},{"sentences":[{"text":"Yeah.","start":900.45496,"end":900.95496,"sentiment":"neutral","sentiment_score":0.07023842632770538},{"text":"Then once there, it will ask you to enter a username and password.","start":901.415,"end":906.235,"sentiment":"neutral","sentiment_score":0.05777045568594566},{"text":"Please enter the one that we emailed you and or texted you, yeah, that username and password.","start":907.39,"end":914.61,"sentiment":"neutral","sentiment_score":0.14920329609337976},{"text":"Then once you've entered those details, just wait a few minutes, then click save, then you should have a connection then right away.","start":915.39,"end":925.66504,"sentiment":"neutral","sentiment_score":0.056236886378863586},{"text":"Yeah.","start":929.80505,"end":930.205,"sentiment":"neutral","sentiment_score":0.08262012898921967}],"sentiment":"neutral","sentiment_score":0.08606870726428249,"num_words":55,"start":900.45496,"end":930.205},{"sentences":[{"text":"That's correct.","start":930.205,"end":931.025,"sentiment":"neutral","sentiment_score":0.17782727628946304},{"text":"You're all set then after that.","start":931.69,"end":934.59,"sentiment":"neutral","sentiment_score":0.16258239249388376},{"text":"Just make, yeah, just make sure the PPPoE credentials are entered correctly.","start":936.17004,"end":942.35004,"sentiment":"neutral","sentiment_score":0.0510553919399778},{"text":"It will ask you what is the connection type, then please do select PPPoE.","start":953.365,"end":959.14496,"sentiment":"neutral","sentiment_score":0.03251140059104988},{"text":"Mhmm.","start":961.84,"end":962.34,"sentiment":"neutral","sentiment_score":0.06193580478429794}],"sentiment":"neutral","sentiment_score":0.07031168639659882,"num_words":35,"start":930.205,"end":962.34},{"sentences":[{"text":"Yeah.","start":965.76,"end":966.0,"sentiment":"neutral","sentiment_score":0.15253424644470215},{"text":"Sure.","start":966.0,"end":966.32,"sentiment":"neutral","sentiment_score":0.1783025562763214},{"text":"Just give us a callback then.","start":966.32,"end":967.94,"sentiment":"neutral","sentiment_score":0.1263425275683403},{"text":"Yeah.","start":969.44,"end":969.76,"sentiment":"positive","sentiment_score":0.5166324377059937},{"text":"Thank you.","start":969.76,"end":970.58,"sentiment":"positive","sentiment_score":0.7237127125263214}],"sentiment":"neutral","sentiment_score":0.2775408937172456,"num_words":11,"start":965.76,"end":970.58},{"sentences":[{"text":"Bye.","start":971.04004,"end":971.54004,"sentiment":"positive","sentiment_score":0.5481287240982056}],"sentiment":"positive","sentiment_score":0.5481287240982056,"num_words":1,"start":971.04004,"end":971.54004}]}}]},{"alternatives":[{"transcript":"Okay. Hi. I basically joined Aerithal this morning, and I just I purchased my own railcars, but I don't know how to connect it. I've got the TP Link Wi Fi six. That's a x Archer. A x yeah. Archer a x 10. Yes. Yeah. No. The thing is I just like, I need to know where I'm connecting these wires for for setting up your router. Connect to router. Yeah. So plug the route 20 n t d box. This thing, like, I don't get it. Like yeah. I can see a black. Yeah. I can see a black box. So is that where I plug? Yeah. Sorry. Yeah. Yes. So I just I'm taking it out of the box. I'm just sorry. So you say I put one in which part? The w a n? Yeah. Let me just put that in. Okay. Even that, like, there's only, like, how many wall plugs here. Okay. I plugged everything in now. Yeah. Okay. Now they're both yellow. So is it here? Scan here to sign up. I don't know. I don't know. I don't know. I don't know. That just takes me to the link that I used to sign up with you guys. Oh, my oh, yeah. The round number that I just clicked? Yep. Okay. It says it's connected. But it says no Internet connection. Okay. So Yep. IP address. I only see SSID. Before access? Yeah. It says httptplinkwifi.net like that. Chris? Yeah. Can you call me here for a second before you go? Because I've now my Internet is, like, slow, slower than Yep. Yeah. Can you go I I need your phone. No worries. Can you write this tplinkwifi.net? You go to Safari? Yeah. Yeah. No. I I'm connected to that. Tplink. Net. Tplinkwifi.net. Wifi.net. Yep. K. Maybe the connection just shit in this room. Fuck a fuck. Let me know if it was. Because everything the lights are on except for that browser one on my phone. I said because the lights on my router are on except for the one with the browser. Let me just use my to the wifi.net. I'm trying to do that right now. Is that link coming up, please? Oh, since it's popped up. Yeah. For me, it says it's connected. The the only thing is there's no actual, like, Internet working. Yeah. It's connected. I don't think it's us, bro. She want the Wi Fi back. It's the link. It's the link that's not working. TP Link. Okay. I'm on TP Link. This has pop up status. I don't know what link they're trying to tell you to go into. Everyone, scan the QR code and download TP Link app from Google Play. Maybe I'll just download the app. TP Link tether. Oh, look. Yeah. And then boom. It should pop up. Security already often has been hacked. Okay. This shit is actually a lot better. For me, nothing even wipes, and I'm on the phone. That's the main reason why I'm trying to get this waxed. So after I do that, like, what steps are they gonna show me? Just because I think when I'm using like, when I'm on phone calls, my data doesn't work. So I'm gonna have to try and download the apps. So what do I need to do after I do that? Get in the app. Username. Yeah. I see the password. No. I just see password slash PIN. It's just a TPLinkUnderscore34C. So I'm guessing that's the name. Alright. This one? T p o e. Yep. Awesome. Yep. Okay. So after I do all that, the Internet work? Okay. Let me check if the app is downloading. P o e. Okay. And that one, I'll just click from one of the options. Okay. Alright. I'll try that now. If I have any issues, I'll call back. Alright. Thank you. Thank you. 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Hi. I basically joined Aerithal this morning, and I just I purchased my own railcars, but I don't know how to connect it. I've got the TP Link Wi Fi six. That's a x Archer.\n\nA x yeah. Archer a x 10. Yes. Yeah. No.\n\nThe thing is I just like, I need to know where I'm connecting these wires for for setting up your router. Connect to router. Yeah. So plug the route 20 n t d box. This thing, like, I don't get it.\n\nLike yeah. I can see a black. Yeah. I can see a black box. So is that where I plug?\n\nYeah. Sorry. Yeah. Yes. So I just I'm taking it out of the box.\n\nI'm just sorry. So you say I put one in which part? The w a n? Yeah. Let me just put that in.\n\nOkay. Even that, like, there's only, like, how many wall plugs here. Okay. I plugged everything in now. Yeah.\n\nOkay. Now they're both yellow. So is it here? Scan here to sign up. I don't know.\n\nI don't know. I don't know. I don't know. That just takes me to the link that I used to sign up with you guys. Oh, my oh, yeah.\n\nThe round number that I just clicked? Yep. Okay. It says it's connected. But it says no Internet connection.\n\nOkay. So Yep. IP address. I only see SSID. Before access?\n\nYeah. It says httptplinkwifi.net like that. Chris? Yeah. Can you call me here for a second before you go?\n\nBecause I've now my Internet is, like, slow, slower than Yep. Yeah. Can you go I I need your phone. No worries. Can you write this tplinkwifi.net?\n\nYou go to Safari? Yeah. Yeah. No. I I'm connected to that.\n\nTplink. Net. Tplinkwifi.net. Wifi.net. Yep.\n\nK. Maybe the connection just shit in this room. Fuck a fuck. Let me know if it was. Because everything the lights are on except for that browser one on my phone.\n\nI said because the lights on my router are on except for the one with the browser. Let me just use my to the wifi.net. I'm trying to do that right now. Is that link coming up, please? Oh, since it's popped up.\n\nYeah. For me, it says it's connected. The the only thing is there's no actual, like, Internet working. Yeah. It's connected.\n\nI don't think it's us, bro. She want the Wi Fi back. It's the link. It's the link that's not working. TP Link.\n\nOkay. I'm on TP Link. This has pop up status. I don't know what link they're trying to tell you to go into. Everyone, scan the QR code and download TP Link app from Google Play.\n\nMaybe I'll just download the app. TP Link tether. Oh, look. Yeah. And then boom.\n\nIt should pop up. Security already often has been hacked. Okay. This shit is actually a lot better. For me, nothing even wipes, and I'm on the phone.\n\nThat's the main reason why I'm trying to get this waxed. So after I do that, like, what steps are they gonna show me? Just because I think when I'm using like, when I'm on phone calls, my data doesn't work. So I'm gonna have to try and download the apps. So what do I need to do after I do that?\n\nGet in the app. Username. Yeah. I see the password. No.\n\nI just see password slash PIN. It's just a TPLinkUnderscore34C. So I'm guessing that's the name. Alright. This one?\n\nT p o e. Yep. Awesome. Yep. Okay.\n\nSo after I do all that, the Internet work? Okay. Let me check if the app is downloading. P o e. Okay.\n\nAnd that one, I'll just click from one of the options. Okay. Alright. I'll try that now. If I have any issues, I'll call back.\n\nAlright. Thank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Okay.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.1457328498363495},{"text":"Hi.","start":66.795,"end":67.295,"sentiment":"neutral","sentiment_score":0.08634151518344879},{"text":"I basically joined Aerithal this morning, and I just I purchased my own railcars, but I don't know how to connect it.","start":68.875,"end":81.57,"sentiment":"neutral","sentiment_score":-0.0644845324145122},{"text":"I've got the TP Link Wi Fi six.","start":81.57,"end":84.79,"sentiment":"neutral","sentiment_score":-0.01227112309425138},{"text":"That's a x Archer.","start":94.024994,"end":97.325,"sentiment":"neutral","sentiment_score":0.020982717629522085}],"sentiment":"neutral","sentiment_score":-0.03335620728709424,"num_words":36,"start":10.08,"end":97.325},{"sentences":[{"text":"A x yeah.","start":98.905,"end":100.365,"sentiment":"neutral","sentiment_score":0.01282835037757953},{"text":"Archer a x 10.","start":101.225,"end":102.604996,"sentiment":"neutral","sentiment_score":0.009088272461667657},{"text":"Yes.","start":108.44,"end":108.94,"sentiment":"neutral","sentiment_score":0.026321932673454285},{"text":"Yeah.","start":114.200005,"end":114.700005,"sentiment":"neutral","sentiment_score":0.030241498723626137},{"text":"No.","start":124.535,"end":124.855,"sentiment":"neutral","sentiment_score":-0.26998358964920044}],"sentiment":"neutral","sentiment_score":-0.01385820172727108,"num_words":10,"start":98.905,"end":124.855},{"sentences":[{"text":"The thing is I just like, I need to know where I'm connecting these wires for for setting up your router.","start":124.855,"end":133.255,"sentiment":"neutral","sentiment_score":-0.25855009967372533},{"text":"Connect to router.","start":133.255,"end":134.315,"sentiment":"neutral","sentiment_score":-0.0912758285800616},{"text":"Yeah.","start":134.52,"end":135.02,"sentiment":"neutral","sentiment_score":-0.04515648260712624},{"text":"So plug the route 20 n t d box.","start":137.64,"end":140.22,"sentiment":"neutral","sentiment_score":-0.05008891969919205},{"text":"This thing, like, I don't get it.","start":140.76001,"end":142.6,"sentiment":"negative","sentiment_score":-0.3518359363079071}],"sentiment":"neutral","sentiment_score":-0.21127287543764928,"num_words":41,"start":124.855,"end":142.6},{"sentences":[{"text":"Like yeah.","start":142.6,"end":147.88,"sentiment":"neutral","sentiment_score":-0.0919849295169115},{"text":"I can see a black.","start":147.88,"end":148.94,"sentiment":"neutral","sentiment_score":-0.035102444142103194},{"text":"Yeah.","start":149.80501,"end":150.125,"sentiment":"neutral","sentiment_score":-0.008431099355220795},{"text":"I can see a black box.","start":150.125,"end":151.40501,"sentiment":"neutral","sentiment_score":-0.011931671140094599},{"text":"So is that where I plug?","start":151.40501,"end":152.945,"sentiment":"neutral","sentiment_score":-0.014677139775206646}],"sentiment":"neutral","sentiment_score":-0.026378302229568364,"num_words":20,"start":142.6,"end":152.945},{"sentences":[{"text":"Yeah.","start":160.205,"end":160.60501,"sentiment":"neutral","sentiment_score":-0.007608776912093163},{"text":"Sorry.","start":160.60501,"end":161.10501,"sentiment":"neutral","sentiment_score":-0.1110113561153412},{"text":"Yeah.","start":165.82,"end":166.32,"sentiment":"neutral","sentiment_score":-0.0013995468616485596},{"text":"Yes.","start":166.7,"end":167.02,"sentiment":"neutral","sentiment_score":0.01072790753096342},{"text":"So I just I'm taking it out of the box.","start":167.02,"end":182.69499,"sentiment":"neutral","sentiment_score":-0.03191622160375118}],"sentiment":"neutral","sentiment_score":-0.030603856313973665,"num_words":14,"start":160.205,"end":182.69499},{"sentences":[{"text":"I'm just sorry.","start":184.215,"end":190.75499,"sentiment":"neutral","sentiment_score":-0.10950220624605815},{"text":"So you say I put one in which part?","start":190.75499,"end":193.47499,"sentiment":"neutral","sentiment_score":-0.06920370956261952},{"text":"The w a n?","start":193.47499,"end":194.46,"sentiment":"neutral","sentiment_score":-0.025920171290636063},{"text":"Yeah.","start":201.02,"end":201.52,"sentiment":"neutral","sentiment_score":0.0031679440289735794},{"text":"Let me just put that in.","start":201.98001,"end":203.6,"sentiment":"neutral","sentiment_score":-0.016622326026360195}],"sentiment":"neutral","sentiment_score":-0.050068987047542694,"num_words":23,"start":184.215,"end":203.6},{"sentences":[{"text":"Okay.","start":237.515,"end":238.015,"sentiment":"neutral","sentiment_score":-0.01995052583515644},{"text":"Even that, like, there's only, like, how many wall plugs here.","start":242.47499,"end":245.935,"sentiment":"neutral","sentiment_score":-0.08154325119473717},{"text":"Okay.","start":309.88,"end":310.38,"sentiment":"neutral","sentiment_score":0.032498009502887726},{"text":"I plugged everything in now.","start":310.91998,"end":313.18,"sentiment":"neutral","sentiment_score":0.0675749197602272},{"text":"Yeah.","start":333.30002,"end":333.78,"sentiment":"neutral","sentiment_score":0.015924211591482162}],"sentiment":"neutral","sentiment_score":-0.027927866793776814,"num_words":19,"start":237.515,"end":333.78},{"sentences":[{"text":"Okay.","start":333.78,"end":334.28,"sentiment":"neutral","sentiment_score":-0.01209678128361702},{"text":"Now they're both yellow.","start":334.42,"end":335.64,"sentiment":"neutral","sentiment_score":-0.0599037017673254},{"text":"So is it here?","start":350.865,"end":351.82498,"sentiment":"neutral","sentiment_score":0.07454466074705124},{"text":"Scan here to sign up.","start":351.82498,"end":353.44498,"sentiment":"neutral","sentiment_score":0.048095951229333876},{"text":"I don't know.","start":362.26,"end":363.26572,"sentiment":"neutral","sentiment_score":-0.13988802333672842}],"sentiment":"neutral","sentiment_score":-0.00780689760166056,"num_words":17,"start":333.78,"end":363.26572},{"sentences":[{"text":"I don't know.","start":363.26572,"end":364.5343,"sentiment":"neutral","sentiment_score":-0.20461965600649515},{"text":"I don't know.","start":364.5343,"end":365.812,"sentiment":"neutral","sentiment_score":-0.19460279742876688},{"text":"I don't know.","start":365.812,"end":367.108,"sentiment":"neutral","sentiment_score":-0.15689197679360709},{"text":"That just takes me to the link that I used to sign up with you guys.","start":367.108,"end":371.24002,"sentiment":"neutral","sentiment_score":-0.0351227733772248},{"text":"Oh, my oh, yeah.","start":380.775,"end":381.975,"sentiment":"neutral","sentiment_score":0.014297712361440063}],"sentiment":"neutral","sentiment_score":-0.07493506259573944,"num_words":29,"start":363.26572,"end":381.975},{"sentences":[{"text":"The round number that I just clicked?","start":381.975,"end":383.415,"sentiment":"neutral","sentiment_score":0.021047707114900862},{"text":"Yep.","start":383.415,"end":383.915,"sentiment":"neutral","sentiment_score":0.0937296748161316},{"text":"Okay.","start":439.20502,"end":439.70502,"sentiment":"neutral","sentiment_score":-0.00037994422018527985},{"text":"It says it's connected.","start":441.20502,"end":442.345,"sentiment":"neutral","sentiment_score":-0.04227848909795284},{"text":"But it says no Internet connection.","start":443.03998,"end":453.3,"sentiment":"neutral","sentiment_score":-0.10837857301036517}],"sentiment":"neutral","sentiment_score":-0.03045798495019737,"num_words":19,"start":381.975,"end":453.3},{"sentences":[{"text":"Okay.","start":457.52,"end":457.91998,"sentiment":"neutral","sentiment_score":0.04867493361234665},{"text":"So Yep.","start":457.91998,"end":467.625,"sentiment":"neutral","sentiment_score":0.06165375933051109},{"text":"IP address.","start":484.30002,"end":485.2,"sentiment":"neutral","sentiment_score":0.00739260157570243},{"text":"I only see SSID.","start":489.545,"end":491.245,"sentiment":"neutral","sentiment_score":-0.003380783833563328},{"text":"Before access?","start":499.70502,"end":500.525,"sentiment":"neutral","sentiment_score":-0.017566869966685772}],"sentiment":"neutral","sentiment_score":0.012555525468831713,"num_words":11,"start":457.52,"end":500.525},{"sentences":[{"text":"Yeah.","start":502.65997,"end":503.06,"sentiment":"neutral","sentiment_score":0.0027704760432243347},{"text":"It says httptplinkwifi.net like that.","start":503.06,"end":507.72,"sentiment":"neutral","sentiment_score":0.001444524759426713},{"text":"Chris?","start":543.465,"end":543.965,"sentiment":"neutral","sentiment_score":0.009535476565361025},{"text":"Yeah.","start":544.265,"end":544.765,"sentiment":"neutral","sentiment_score":-0.009304691106081007},{"text":"Can you call me here for a second before you go?","start":544.905,"end":547.325,"sentiment":"neutral","sentiment_score":-0.04925516146150502}],"sentiment":"neutral","sentiment_score":-0.02797804688299565,"num_words":19,"start":502.65997,"end":547.325},{"sentences":[{"text":"Because I've now my Internet is, like, slow, slower than Yep.","start":547.865,"end":554.67,"sentiment":"negative","sentiment_score":-0.34088039804588666},{"text":"Yeah.","start":554.99,"end":555.23,"sentiment":"neutral","sentiment_score":-0.05238189548254013},{"text":"Can you go I I need your phone.","start":555.23,"end":557.01,"sentiment":"neutral","sentiment_score":-0.008197409799322486},{"text":"No worries.","start":557.87,"end":558.43,"sentiment":"neutral","sentiment_score":0.08511221408843994},{"text":"Can you write this tplinkwifi.net?","start":558.43,"end":561.32996,"sentiment":"neutral","sentiment_score":0.04548567906022072}],"sentiment":"neutral","sentiment_score":-0.1285182492186626,"num_words":27,"start":547.865,"end":561.32996},{"sentences":[{"text":"You go to Safari?","start":562.11,"end":563.08997,"sentiment":"neutral","sentiment_score":0.028868448454886675},{"text":"Yeah.","start":563.38995,"end":563.88995,"sentiment":"neutral","sentiment_score":0.12477722764015198},{"text":"Yeah.","start":573.565,"end":573.805,"sentiment":"neutral","sentiment_score":-0.017837099730968475},{"text":"No.","start":573.805,"end":574.125,"sentiment":"neutral","sentiment_score":-0.0823335200548172},{"text":"I I'm connected to that.","start":574.125,"end":575.565,"sentiment":"neutral","sentiment_score":-0.032645616307854654}],"sentiment":"neutral","sentiment_score":-0.001928973322113355,"num_words":12,"start":562.11,"end":575.565},{"sentences":[{"text":"Tplink.","start":575.565,"end":576.445,"sentiment":"neutral","sentiment_score":-0.009107150137424467},{"text":"Net.","start":576.445,"end":576.945,"sentiment":"neutral","sentiment_score":-0.0016377619467675686},{"text":"Tplinkwifi.net.","start":578.445,"end":580.32,"sentiment":"neutral","sentiment_score":-0.002094230381771922},{"text":"Wifi.net.","start":581.44,"end":585.82,"sentiment":"neutral","sentiment_score":-0.004895042162388563},{"text":"Yep.","start":587.68005,"end":588.18005,"sentiment":"neutral","sentiment_score":-0.018916606903076172}],"sentiment":"neutral","sentiment_score":-0.007330158306285739,"num_words":5,"start":575.565,"end":588.18005},{"sentences":[{"text":"K.","start":590.04004,"end":590.54004,"sentiment":"neutral","sentiment_score":-0.05494170635938645},{"text":"Maybe the connection just shit in this room.","start":592.4,"end":594.56,"sentiment":"negative","sentiment_score":-0.6050827391445637},{"text":"Fuck a fuck.","start":594.56,"end":595.46,"sentiment":"negative","sentiment_score":-0.7816024223963419},{"text":"Let me know if it was.","start":598.15497,"end":599.535,"sentiment":"neutral","sentiment_score":-0.22284583499034247},{"text":"Because everything the lights are on except for that browser one on my phone.","start":614.75995,"end":620.13995,"sentiment":"neutral","sentiment_score":-0.16612635925412178}],"sentiment":"negative","sentiment_score":-0.3407267164438963,"num_words":32,"start":590.04004,"end":620.13995},{"sentences":[{"text":"I said because the lights on my router are on except for the one with the browser.","start":626.485,"end":631.065,"sentiment":"neutral","sentiment_score":-0.11764034102944766},{"text":"Let me just use my to the wifi.net.","start":642.21,"end":647.19,"sentiment":"neutral","sentiment_score":-0.006738302006851882},{"text":"I'm trying to do that right now.","start":648.21,"end":650.725,"sentiment":"neutral","sentiment_score":-0.0022901312581130435},{"text":"Is that link coming up, please?","start":651.505,"end":653.125,"sentiment":"neutral","sentiment_score":0.003293303307145834},{"text":"Oh, since it's popped up.","start":653.665,"end":655.605,"sentiment":"neutral","sentiment_score":-0.003622283460572362}],"sentiment":"neutral","sentiment_score":-0.04809708674005125,"num_words":43,"start":626.485,"end":655.605},{"sentences":[{"text":"Yeah.","start":667.27997,"end":667.44,"sentiment":"neutral","sentiment_score":0.0037746233865618706},{"text":"For me, it says it's connected.","start":667.44,"end":668.74,"sentiment":"neutral","sentiment_score":-0.011899170155326525},{"text":"The the only thing is there's no actual, like, Internet working.","start":668.88,"end":672.01996,"sentiment":"neutral","sentiment_score":-0.08938407457687637},{"text":"Yeah.","start":680.805,"end":680.965,"sentiment":"neutral","sentiment_score":0.02651342563331127},{"text":"It's connected.","start":680.965,"end":681.78503,"sentiment":"neutral","sentiment_score":0.0313345305621624}],"sentiment":"neutral","sentiment_score":-0.04579346338730483,"num_words":21,"start":667.27997,"end":681.78503},{"sentences":[{"text":"I don't think it's us, bro.","start":707.025,"end":708.885,"sentiment":"neutral","sentiment_score":-0.20501108715931574},{"text":"She want the Wi Fi back.","start":709.825,"end":710.945,"sentiment":"neutral","sentiment_score":-0.20737710843483606},{"text":"It's the link.","start":710.945,"end":711.84503,"sentiment":"neutral","sentiment_score":-0.16094914575417837},{"text":"It's the link that's not working.","start":711.98004,"end":713.52,"sentiment":"neutral","sentiment_score":-0.18599865833918253},{"text":"TP 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me?","start":784.705,"end":789.66504,"sentiment":"neutral","sentiment_score":-0.0050892024659193475},{"text":"Just because I think when I'm using like, when I'm on phone calls, my data doesn't work.","start":789.66504,"end":795.125,"sentiment":"neutral","sentiment_score":-0.2812206035151201},{"text":"So I'm gonna have to try and download the apps.","start":795.98,"end":801.27997,"sentiment":"neutral","sentiment_score":-0.2173822596669197},{"text":"So what do I need to do after I do that?","start":802.22,"end":804.8,"sentiment":"neutral","sentiment_score":-0.10091984881596132}],"sentiment":"neutral","sentiment_score":-0.2134790327399969,"num_words":62,"start":778.01,"end":804.8},{"sentences":[{"text":"Get in the app.","start":829.39,"end":830.45,"sentiment":"neutral","sentiment_score":0.004588842624798417},{"text":"Username.","start":850.46497,"end":850.96497,"sentiment":"neutral","sentiment_score":0.0044906651601195335},{"text":"Yeah.","start":851.26495,"end":851.505,"sentiment":"neutral","sentiment_score":0.011522235348820686},{"text":"I see the password.","start":851.505,"end":852.485,"sentiment":"neutral","sentiment_score":0.006007851334288716},{"text":"No.","start":858.48,"end":858.8,"sentiment":"neutral","sentiment_score":-0.10795194655656816}],"sentiment":"neutral","sentiment_score":-0.004504751837389037,"num_words":11,"start":829.39,"end":858.8},{"sentences":[{"text":"I just see password slash PIN.","start":858.8,"end":860.98,"sentiment":"neutral","sentiment_score":-0.09268905346592267},{"text":"It's just a TPLinkUnderscore34C.","start":864.95996,"end":869.15497,"sentiment":"neutral","sentiment_score":-0.050576806999742985},{"text":"So I'm guessing that's the name.","start":870.495,"end":872.115,"sentiment":"neutral","sentiment_score":-0.053224595884482064},{"text":"Alright.","start":896.06,"end":896.38,"sentiment":"neutral","sentiment_score":0.019623558968305588},{"text":"This one?","start":896.38,"end":896.955,"sentiment":"neutral","sentiment_score":0.004917804151773453}],"sentiment":"neutral","sentiment_score":-0.05517526088576568,"num_words":19,"start":858.8,"end":896.955},{"sentences":[{"text":"T p o e.","start":898.075,"end":899.53503,"sentiment":"neutral","sentiment_score":0.0037544508231803775},{"text":"Yep.","start":901.115,"end":901.615,"sentiment":"neutral","sentiment_score":0.10041321814060213},{"text":"Awesome.","start":911.675,"end":912.175,"sentiment":"neutral","sentiment_score":0.30975213646888733},{"text":"Yep.","start":912.54,"end":913.04,"sentiment":"neutral","sentiment_score":0.17029738426208496},{"text":"Okay.","start":924.975,"end":925.475,"sentiment":"neutral","sentiment_score":-0.03132637217640877}],"sentiment":"neutral","sentiment_score":0.07051927124848589,"num_words":8,"start":898.075,"end":925.475},{"sentences":[{"text":"So after I do all that, the Internet work?","start":926.89496,"end":929.15497,"sentiment":"neutral","sentiment_score":-0.009615205021368133},{"text":"Okay.","start":931.935,"end":932.435,"sentiment":"neutral","sentiment_score":0.16605471074581146},{"text":"Let me check if the app is downloading.","start":934.815,"end":936.83496,"sentiment":"neutral","sentiment_score":0.06639331998303533},{"text":"P o e.","start":943.63995,"end":945.95996,"sentiment":"neutral","sentiment_score":0.020297247916460037},{"text":"Okay.","start":945.95996,"end":946.44,"sentiment":"neutral","sentiment_score":0.05080942064523697}],"sentiment":"neutral","sentiment_score":0.03283479953692718,"num_words":22,"start":926.89496,"end":946.44},{"sentences":[{"text":"And that one, I'll just click from one of the options.","start":946.44,"end":950.22,"sentiment":"neutral","sentiment_score":0.04721103473143144},{"text":"Okay.","start":960.825,"end":961.325,"sentiment":"neutral","sentiment_score":0.06252820789813995},{"text":"Alright.","start":961.865,"end":962.365,"sentiment":"neutral","sentiment_score":0.16486191749572754},{"text":"I'll try that now.","start":962.425,"end":963.385,"sentiment":"neutral","sentiment_score":0.18615323305130005},{"text":"If I have any issues, I'll call back.","start":963.385,"end":965.245,"sentiment":"neutral","sentiment_score":-0.07536077219992876}],"sentiment":"neutral","sentiment_score":0.035537530481815335,"num_words":25,"start":946.44,"end":965.245},{"sentences":[{"text":"Alright.","start":968.185,"end":968.665,"sentiment":"positive","sentiment_score":0.43785712122917175},{"text":"Thank you.","start":968.665,"end":969.43494,"sentiment":"positive","sentiment_score":0.7513040602207184},{"text":"Thank you.","start":970.95496,"end":971.43494,"sentiment":"positive","sentiment_score":0.5218594074249268},{"text":"Bye.","start":971.43494,"end":971.93494,"sentiment":"neutral","sentiment_score":-0.08920673280954361}],"sentiment":"positive","sentiment_score":0.4824962206184864,"num_words":6,"start":968.185,"end":971.93494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Okay.\n\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. I basically joined Aerithal this morning, and I just I purchased my own railcars, but\n\nChannel 0: Mhmm.\n\nChannel 1: I don't know how to connect it. I've got the TP Link Wi Fi six.\n\nChannel 0: Okay. May I know the model? Tippie Link\n\nChannel 1: That's a x Archer.\n\nChannel 0: x. Archer?\n\nChannel 1: A x yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Archer a x 10.\n\nChannel 0: Mhmm. So it's TP Link a x 10 Archer.\n\nChannel 1: Yes.\n\nChannel 0: Wi Fi six router?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. I see. Have you received the email that we sent you, the email instruction?\n\nChannel 1: No. The thing is I just like, I need to know where I'm connecting these wires for for setting up your router. Connect to router. Yeah. So plug the route 20 n t d box.\n\nThis thing, like, I don't get it. Like\n\nChannel 0: Okay. Can you see a block box\n\nChannel 1: yeah.\n\nChannel 0: mounted\n\nChannel 1: I can see\n\nChannel 0: in\n\nChannel 1: a black.\n\nChannel 0: your wall? Mhmm.\n\nChannel 1: Yeah. I can see a black box. So is that where I plug?\n\nChannel 0: Yeah. So that is the NPDO box.\n\nChannel 1: Yeah.\n\nChannel 0: I think\n\nChannel 1: Sorry.\n\nChannel 0: that's that has just only one port on it. Am I correct?\n\nChannel 1: Yeah. Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: So I just I'm\n\nChannel 0: Yeah. Then on your router, it should be plugged in at the w a n port, a one port on your router.\n\nChannel 1: taking it out of the box. I'm just sorry. So you say I put one in which part? The w a n?\n\nChannel 0: Yes. W a n port on your router.\n\nChannel 1: Yeah. Let\n\nChannel 0: Mhmm.\n\nChannel 1: me just put that in. Okay. Even that, like, there's only, like, how many wall plugs here. Okay. I plugged everything in now.\n\nChannel 0: Okay. I see. So let's just wait a few minutes for the connection to establish. Can you see the indicator light of the router?\n\nChannel 1: Yeah. Okay. Now they're both yellow.\n\nChannel 0: Mhmm. Okay. So please look underneath the router. You'll find the sticker with your Wi Fi network name and password there. So your device must be connected to the router's Wi Fi network.\n\nChannel 1: So is it here? Scan here to sign up.\n\nChannel 0: Yeah. Actually, you can do that instead. That will work also.\n\nChannel 1: I don't know. I don't know. I don't know. I don't know. That just takes me to the link that I used to sign up with you guys.\n\nChannel 0: Okay. How about at the back of your router? Can you see a speaker?\n\nChannel 1: Oh, my oh, yeah. The round number that I just clicked? Yep.\n\nChannel 0: Yeah. That's correct. So please connect your please connect a laptop or a computer with that router's Wi Fi network even without Internet access for us to access the router interface during setup.\n\nChannel 1: Okay. It says it's connected. But it says no Internet\n\nChannel 0: Yeah. That's okay. Because we're not yet establishing the\n\nChannel 1: connection.\n\nChannel 0: connection.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: So\n\nChannel 0: so now let's log in to the router's interface. Open a browser on your computer or phone.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. Then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar.\n\nChannel 1: IP\n\nChannel 0: So\n\nChannel 1: address.\n\nChannel 0: yeah. That's correct.\n\nChannel 1: I only see SSID.\n\nChannel 0: How about the default access?\n\nChannel 1: Before access?\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. It says httptplinkwifi.net like that.\n\nChannel 0: Yeah. Yeah. That one. Can you please type that in? Just copy paste it.\n\nThen it should proceed with the web page.\n\nChannel 1: Chris? Yeah. Can you call me here for a second before you go? Because I've now my Internet is, like, slow, slower than Yep. Yeah.\n\nCan you go I I need your phone. No worries. Can you write this tplinkwifi.net? You go to Safari? Yeah.\n\nChannel 0: Actually, you should be connected to the router's Wi Fi even though it has no Internet connection.\n\nChannel 1: Yeah. No. I I'm connected\n\nChannel 0: Mhmm.\n\nChannel 1: to that. Tplink.\n\nChannel 0: Okay.\n\nChannel 1: Net. Tplinkwifi.net. Wifi.net. Yep. K.\n\nMaybe the connection just shit in this room. Fuck a fuck. Let me know if it was. Because everything the lights are on except for that browser one on my phone.\n\nChannel 0: I'm sorry?\n\nChannel 1: I said because the lights on my router are on except for the one with the browser.\n\nChannel 0: Yeah. Because, actually, there's still no Internet connection. That's why.\n\nChannel 1: Let me just use\n\nChannel 0: Are\n\nChannel 1: my\n\nChannel 0: you able to log in?\n\nChannel 1: to the wifi.net. I'm trying to do that right now. Is that link coming up, please? Oh, since it's popped up.\n\nChannel 0: Actually, it will just come up with the if the device is connected with the router.\n\nChannel 1: Yeah. For me, it says it's connected. The the only thing is\n\nChannel 0: Yep.\n\nChannel 1: there's no actual, like, Internet working.\n\nChannel 0: Yep. That's okay. As long as the that your device is connected, you should be\n\nChannel 1: Yeah. It's connected.\n\nChannel 0: can access. Yeah. Just type in the default access using the Wi Fi even though it has no connection yet, and it will proceed you to a web page.\n\nChannel 1: I don't think it's us, bro. She want the Wi Fi back. It's the link. It's the link that's not working. TP Link.\n\nOkay. I'm on TP Link. This has pop up status. I don't know what link they're trying to tell you to go into. Everyone, scan the QR code and download TP Link app from Google Play.\n\nMaybe I'll just download the app. TP Link tether. Oh, look. Yeah. And then boom.\n\nIt should pop up. Security already often has been hacked. Okay. This shit is actually a lot better. For me, nothing even wipes, and I'm on the phone.\n\nThat's the main reason why I'm trying to get this waxed. So after I do that, like, what steps are they gonna show me? Just because I think when I'm using like, when I'm on phone calls, my data doesn't work. So I'm gonna have to try and download the apps. So what do I need to do after I do that?\n\nChannel 0: Yeah. So once the app is downloaded, it will ask you to log in. Do you can you see the username and password at the back of your router also?\n\nChannel 1: Get in the app. Username. Yeah. I see the password.\n\nChannel 0: How about the username?\n\nChannel 1: No. I just see password slash PIN. It's just a TPLinkUnderscore34C. So I'm guessing that's the name.\n\nChannel 0: Mhmm. Yeah. So once the app is downloaded, you will find there the TPPoE setting option. It's usually under Internet or WAN settings, w a n setting. Then once there, please select the connection type, PPPoE.\n\nThen it will ask\n\nChannel 1: Alright.\n\nChannel 0: you to\n\nChannel 1: This\n\nChannel 0: enter\n\nChannel 1: one?\n\nChannel 0: a\n\nChannel 1: T p o e.\n\nChannel 0: mhmm. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Then once there, it will ask you to enter a username and password. Please enter the one that we emailed you and\n\nChannel 1: Awesome.\n\nChannel 0: or texted you,\n\nChannel 1: Yep.\n\nChannel 0: yeah, that username and password. Then once you've entered those details, just wait a few minutes, then click save, then you should have a connection then right\n\nChannel 1: Okay.\n\nChannel 0: away.\n\nChannel 1: So after I do all that, the Internet work?\n\nChannel 0: Yeah. That's correct. You're\n\nChannel 1: Okay.\n\nChannel 0: all set then after that.\n\nChannel 1: Let me check if the app is\n\nChannel 0: Just\n\nChannel 1: downloading.\n\nChannel 0: make, yeah, just make sure the PPPoE credentials are entered correctly.\n\nChannel 1: P o e. Okay. And that one, I'll just click from one of the options.\n\nChannel 0: It will ask you what is the connection type, then please do select PPPoE.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. I'll try that now. If I have any issues, I'll call back.\n\nChannel 0: Yeah. Sure. Just give us a callback then.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Yeah. Thank you.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Okay.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.1457328498363495}],"sentiment":"neutral","sentiment_score":0.1457328498363495,"channel":1,"num_words":1,"start":10.08,"end":10.58},{"sentences":[{"text":"Hello.","start":60.809998,"end":61.21,"sentiment":"neutral","sentiment_score":0.31123578548431396},{"text":"Good afternoon.","start":61.21,"end":61.949997,"sentiment":"positive","sentiment_score":0.5347324013710022},{"text":"This is Maureen from Airtel tech support.","start":62.01,"end":64.33,"sentiment":"positive","sentiment_score":0.5589853780610221},{"text":"How can I assist you today?","start":64.33,"end":65.71,"sentiment":"positive","sentiment_score":0.5330704847971598}],"sentiment":"positive","sentiment_score":0.530751321464777,"channel":0,"num_words":16,"start":60.809998,"end":65.71},{"sentences":[{"text":"Hi.","start":66.795,"end":67.295,"sentiment":"neutral","sentiment_score":0.08634151518344879},{"text":"I basically joined Aerithal this morning, and I just I purchased my own railcars, but","start":68.875,"end":78.47,"sentiment":"neutral","sentiment_score":0.0460846446454525}],"sentiment":"neutral","sentiment_score":0.04860069905407727,"channel":1,"num_words":16,"start":66.795,"end":78.47},{"sentences":[{"text":"Mhmm.","start":78.295,"end":78.795,"sentiment":"neutral","sentiment_score":-0.14310181140899658}],"sentiment":"neutral","sentiment_score":-0.14310181140899658,"channel":0,"num_words":1,"start":78.295,"end":78.795},{"sentences":[{"text":"I don't know how to connect it.","start":78.77,"end":81.57,"sentiment":"neutral","sentiment_score":-0.3014184832572937},{"text":"I've got the TP Link Wi Fi six.","start":81.57,"end":84.79,"sentiment":"neutral","sentiment_score":-0.01227112309425138}],"sentiment":"neutral","sentiment_score":-0.14720655783700445,"channel":1,"num_words":15,"start":78.77,"end":84.79},{"sentences":[{"text":"Okay.","start":87.26,"end":87.42,"sentiment":"neutral","sentiment_score":0.014432674273848534},{"text":"May I know the model?","start":87.42,"end":88.72,"sentiment":"neutral","sentiment_score":0.02266272306442261},{"text":"Tippie Link","start":89.340004,"end":90.24,"sentiment":"neutral","sentiment_score":0.027802715077996254}],"sentiment":"neutral","sentiment_score":0.02291896496899426,"channel":0,"num_words":8,"start":87.26,"end":90.24},{"sentences":[{"text":"That's a x Archer.","start":94.024994,"end":97.325,"sentiment":"neutral","sentiment_score":0.020982717629522085}],"sentiment":"neutral","sentiment_score":0.020982717629522085,"channel":1,"num_words":4,"start":94.024994,"end":97.325},{"sentences":[{"text":"x.","start":97.82,"end":98.32,"sentiment":"neutral","sentiment_score":0.007691362407058477},{"text":"Archer?","start":98.78,"end":99.28,"sentiment":"neutral","sentiment_score":0.0060445768758654594}],"sentiment":"neutral","sentiment_score":0.006867969641461968,"channel":0,"num_words":2,"start":97.82,"end":99.28},{"sentences":[{"text":"A x yeah.","start":98.905,"end":100.365,"sentiment":"neutral","sentiment_score":0.01282835037757953}],"sentiment":"neutral","sentiment_score":0.01282835037757953,"channel":1,"num_words":3,"start":98.905,"end":100.365},{"sentences":[{"text":"Mhmm.","start":100.665,"end":101.165,"sentiment":"neutral","sentiment_score":0.01413349248468876}],"sentiment":"neutral","sentiment_score":0.01413349248468876,"channel":0,"num_words":1,"start":100.665,"end":101.165},{"sentences":[{"text":"Archer a x 10.","start":101.225,"end":102.604996,"sentiment":"neutral","sentiment_score":0.009088272461667657}],"sentiment":"neutral","sentiment_score":0.009088272461667657,"channel":1,"num_words":4,"start":101.225,"end":102.604996},{"sentences":[{"text":"Mhmm.","start":103.465,"end":103.965,"sentiment":"neutral","sentiment_score":0.01198197714984417},{"text":"So it's TP Link a x 10 Archer.","start":104.505,"end":107.485,"sentiment":"neutral","sentiment_score":0.022333025000989437}],"sentiment":"neutral","sentiment_score":0.021182908573084407,"channel":0,"num_words":9,"start":103.465,"end":107.485},{"sentences":[{"text":"Yes.","start":108.44,"end":108.94,"sentiment":"neutral","sentiment_score":0.026321932673454285}],"sentiment":"neutral","sentiment_score":0.026321932673454285,"channel":1,"num_words":1,"start":108.44,"end":108.94},{"sentences":[{"text":"Wi Fi six router?","start":112.024994,"end":113.325,"sentiment":"neutral","sentiment_score":0.016406730748713017}],"sentiment":"neutral","sentiment_score":0.016406730748713017,"channel":0,"num_words":4,"start":112.024994,"end":113.325},{"sentences":[{"text":"Yeah.","start":114.200005,"end":114.700005,"sentiment":"neutral","sentiment_score":0.030241498723626137}],"sentiment":"neutral","sentiment_score":0.030241498723626137,"channel":1,"num_words":1,"start":114.200005,"end":114.700005},{"sentences":[{"text":"Okay.","start":115.99,"end":116.229996,"sentiment":"neutral","sentiment_score":0.03669538348913193},{"text":"I see.","start":116.229996,"end":116.81,"sentiment":"neutral","sentiment_score":0.03127963375300169},{"text":"Have you received the email that we sent you, the email instruction?","start":117.35,"end":120.729996,"sentiment":"neutral","sentiment_score":0.009297784262647232}],"sentiment":"neutral","sentiment_score":0.014055204143126806,"channel":0,"num_words":15,"start":115.99,"end":120.729996},{"sentences":[{"text":"No.","start":124.535,"end":124.855,"sentiment":"neutral","sentiment_score":-0.26998358964920044},{"text":"The thing is I just like, I need to know where I'm connecting these wires for for setting up your router.","start":124.855,"end":133.255,"sentiment":"neutral","sentiment_score":-0.25855009967372533},{"text":"Connect to router.","start":133.255,"end":134.315,"sentiment":"neutral","sentiment_score":-0.0912758285800616},{"text":"Yeah.","start":134.52,"end":135.02,"sentiment":"neutral","sentiment_score":-0.04515648260712624},{"text":"So plug the route 20 n t d box.","start":137.64,"end":140.22,"sentiment":"neutral","sentiment_score":-0.05008891969919205}],"sentiment":"neutral","sentiment_score":-0.18483771224107062,"channel":1,"num_words":35,"start":124.535,"end":140.22},{"sentences":[{"text":"This thing, like, I don't get it.","start":140.76001,"end":142.6,"sentiment":"negative","sentiment_score":-0.3518359363079071},{"text":"Like","start":142.6,"end":142.76001,"sentiment":"neutral","sentiment_score":-0.1620815247297287}],"sentiment":"neutral","sentiment_score":-0.3281166348606348,"channel":1,"num_words":8,"start":140.76001,"end":142.76001},{"sentences":[{"text":"Okay.","start":143.84001,"end":144.34001,"sentiment":"neutral","sentiment_score":-0.06479033082723618},{"text":"Can you see a block box","start":145.28,"end":147.22,"sentiment":"neutral","sentiment_score":-0.0331174119686087}],"sentiment":"neutral","sentiment_score":-0.03764211466269834,"channel":0,"num_words":7,"start":143.84001,"end":147.22},{"sentences":[{"text":"yeah.","start":147.64,"end":147.88,"sentiment":"neutral","sentiment_score":-0.021888334304094315}],"sentiment":"neutral","sentiment_score":-0.021888334304094315,"channel":1,"num_words":1,"start":147.64,"end":147.88},{"sentences":[{"text":"mounted","start":147.84001,"end":148.32,"sentiment":"neutral","sentiment_score":-0.02257746458053589}],"sentiment":"neutral","sentiment_score":-0.02257746458053589,"channel":0,"num_words":1,"start":147.84001,"end":148.32},{"sentences":[{"text":"I can see","start":147.88,"end":148.36,"sentiment":"neutral","sentiment_score":-0.025806382298469543}],"sentiment":"neutral","sentiment_score":-0.025806382298469543,"channel":1,"num_words":3,"start":147.88,"end":148.36},{"sentences":[{"text":"in","start":148.32,"end":148.48001,"sentiment":"neutral","sentiment_score":-0.03588330000638962}],"sentiment":"neutral","sentiment_score":-0.03588330000638962,"channel":0,"num_words":1,"start":148.32,"end":148.48001},{"sentences":[{"text":"a black.","start":148.36,"end":148.94,"sentiment":"neutral","sentiment_score":-0.04904653690755367}],"sentiment":"neutral","sentiment_score":-0.04904653690755367,"channel":1,"num_words":2,"start":148.36,"end":148.94},{"sentences":[{"text":"your wall?","start":148.48001,"end":148.96,"sentiment":"neutral","sentiment_score":-0.041975103318691254},{"text":"Mhmm.","start":148.96,"end":149.46,"sentiment":"neutral","sentiment_score":-0.021281590685248375}],"sentiment":"neutral","sentiment_score":-0.035077265774210296,"channel":0,"num_words":3,"start":148.48001,"end":149.46},{"sentences":[{"text":"Yeah.","start":149.80501,"end":150.125,"sentiment":"neutral","sentiment_score":-0.008431099355220795},{"text":"I can see a black box.","start":150.125,"end":151.40501,"sentiment":"neutral","sentiment_score":-0.011931671140094599},{"text":"So is that where I plug?","start":151.40501,"end":152.945,"sentiment":"neutral","sentiment_score":-0.014677139775206646}],"sentiment":"neutral","sentiment_score":-0.012929535757463712,"channel":1,"num_words":13,"start":149.80501,"end":152.945},{"sentences":[{"text":"Yeah.","start":155.44,"end":155.94,"sentiment":"neutral","sentiment_score":0.0032863924279809},{"text":"So that is the NPDO 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only one port on it.","start":160.905,"end":164.92499,"sentiment":"neutral","sentiment_score":-0.099635132898887},{"text":"Am I correct?","start":165.22499,"end":166.125,"sentiment":"neutral","sentiment_score":-0.05171856532494227}],"sentiment":"neutral","sentiment_score":-0.08765599100540082,"channel":0,"num_words":12,"start":160.905,"end":166.125},{"sentences":[{"text":"Yeah.","start":165.82,"end":166.32,"sentiment":"neutral","sentiment_score":-0.0013995468616485596},{"text":"Yes.","start":166.7,"end":167.02,"sentiment":"neutral","sentiment_score":0.01072790753096342}],"sentiment":"neutral","sentiment_score":0.00466418033465743,"channel":1,"num_words":2,"start":165.82,"end":167.02},{"sentences":[{"text":"Mhmm.","start":166.905,"end":167.405,"sentiment":"neutral","sentiment_score":0.001296529546380043}],"sentiment":"neutral","sentiment_score":0.001296529546380043,"channel":0,"num_words":1,"start":166.905,"end":167.405},{"sentences":[{"text":"So I just 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guys.","start":367.108,"end":371.24002,"sentiment":"neutral","sentiment_score":-0.0351227733772248}],"sentiment":"neutral","sentiment_score":-0.09464184766901391,"channel":1,"num_words":28,"start":362.26,"end":371.24002},{"sentences":[{"text":"Okay.","start":374.385,"end":374.885,"sentiment":"neutral","sentiment_score":0.0154078071936965},{"text":"How about at the back of your router?","start":375.26498,"end":377.285,"sentiment":"neutral","sentiment_score":0.02484365156851709},{"text":"Can you see a speaker?","start":377.585,"end":378.805,"sentiment":"neutral","sentiment_score":0.01915443707257509}],"sentiment":"neutral","sentiment_score":0.022137800364622047,"channel":0,"num_words":14,"start":374.385,"end":378.805},{"sentences":[{"text":"Oh, my oh, yeah.","start":380.775,"end":381.975,"sentiment":"neutral","sentiment_score":0.014297712361440063},{"text":"The round number that I just 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the","start":447.7,"end":452.425,"sentiment":"neutral","sentiment_score":-0.059670603523651757}],"sentiment":"neutral","sentiment_score":-0.04661467940443092,"channel":0,"num_words":9,"start":446.02,"end":452.425},{"sentences":[{"text":"connection.","start":452.8,"end":453.3,"sentiment":"neutral","sentiment_score":-0.08827976882457733}],"sentiment":"neutral","sentiment_score":-0.08827976882457733,"channel":1,"num_words":1,"start":452.8,"end":453.3},{"sentences":[{"text":"connection.","start":454.325,"end":454.825,"sentiment":"neutral","sentiment_score":-0.03661858290433884}],"sentiment":"neutral","sentiment_score":-0.03661858290433884,"channel":0,"num_words":1,"start":454.325,"end":454.825},{"sentences":[{"text":"Okay.","start":457.52,"end":457.91998,"sentiment":"neutral","sentiment_score":0.04867493361234665}],"sentiment":"neutral","sentiment_score":0.04867493361234665,"channel":1,"num_words":1,"start":457.52,"end":457.91998},{"sentences":[{"text":"So","start":457.525,"end":458.025,"sentiment":"neutral","sentiment_score":0.0432315394282341}],"sentiment":"neutral","sentiment_score":0.0432315394282341,"channel":0,"num_words":1,"start":457.525,"end":458.025},{"sentences":[{"text":"So","start":457.91998,"end":458.41998,"sentiment":"neutral","sentiment_score":0.05781054496765137}],"sentiment":"neutral","sentiment_score":0.05781054496765137,"channel":1,"num_words":1,"start":457.91998,"end":458.41998},{"sentences":[{"text":"so now let's log in to the router's interface.","start":460.965,"end":463.305,"sentiment":"neutral","sentiment_score":0.0719266248246034},{"text":"Open a browser on your computer or phone.","start":464.19,"end":466.61002,"sentiment":"neutral","sentiment_score":0.05099605256691575}],"sentiment":"neutral","sentiment_score":0.062076943762162155,"channel":0,"num_words":17,"start":460.965,"end":466.61002},{"sentences":[{"text":"Yep.","start":467.125,"end":467.625,"sentiment":"neutral","sentiment_score":0.06549697369337082}],"sentiment":"neutral","sentiment_score":0.06549697369337082,"channel":1,"num_words":1,"start":467.125,"end":467.625},{"sentences":[{"text":"Mhmm.","start":468.11002,"end":468.61002,"sentiment":"neutral","sentiment_score":0.0321553498506546},{"text":"Then in the address bar, type the IP address printed on the back of your router.","start":468.67,"end":473.73,"sentiment":"neutral","sentiment_score":0.025674190721474588},{"text":"Usually, something like one nine two dot one six eight dot one dot one or 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Safari?","start":562.11,"end":563.08997,"sentiment":"neutral","sentiment_score":0.028868448454886675},{"text":"Yeah.","start":563.38995,"end":563.88995,"sentiment":"neutral","sentiment_score":0.12477722764015198}],"sentiment":"neutral","sentiment_score":0.028616228327155113,"channel":1,"num_words":20,"start":555.23,"end":563.88995},{"sentences":[{"text":"Actually, you should be connected to the router's Wi Fi even though it has no Internet connection.","start":564.67505,"end":572.85504,"sentiment":"neutral","sentiment_score":0.1146982007605188}],"sentiment":"neutral","sentiment_score":0.1146982007605188,"channel":0,"num_words":17,"start":564.67505,"end":572.85504},{"sentences":[{"text":"Yeah.","start":573.565,"end":573.805,"sentiment":"neutral","sentiment_score":-0.017837099730968475},{"text":"No.","start":573.805,"end":574.125,"sentiment":"neutral","sentiment_score":-0.0823335200548172},{"text":"I I'm 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the connection just shit in this room.","start":592.4,"end":594.56,"sentiment":"negative","sentiment_score":-0.6050827391445637},{"text":"Fuck a fuck.","start":594.56,"end":595.46,"sentiment":"negative","sentiment_score":-0.7816024223963419},{"text":"Let me know if it was.","start":598.15497,"end":599.535,"sentiment":"neutral","sentiment_score":-0.22284583499034247},{"text":"Because everything the lights are on except for that browser one on my phone.","start":614.75995,"end":620.13995,"sentiment":"neutral","sentiment_score":-0.16612635925412178}],"sentiment":"negative","sentiment_score":-0.349945587736945,"channel":1,"num_words":31,"start":592.4,"end":620.13995},{"sentences":[{"text":"I'm sorry?","start":624.575,"end":625.155,"sentiment":"neutral","sentiment_score":-0.09674091637134552}],"sentiment":"neutral","sentiment_score":-0.09674091637134552,"channel":0,"num_words":2,"start":624.575,"end":625.155},{"sentences":[{"text":"I said because the lights on my router are on except for the one with the browser.","start":626.485,"end":631.065,"sentiment":"neutral","sentiment_score":-0.11764034102944766}],"sentiment":"neutral","sentiment_score":-0.11764034102944766,"channel":1,"num_words":17,"start":626.485,"end":631.065},{"sentences":[{"text":"Yeah.","start":634.07,"end":634.31,"sentiment":"neutral","sentiment_score":-0.06173790618777275},{"text":"Because, actually, there's still no Internet connection.","start":634.31,"end":637.13,"sentiment":"neutral","sentiment_score":-0.19209805130958557},{"text":"That's why.","start":637.19,"end":637.93,"sentiment":"neutral","sentiment_score":-0.12527400255203247}],"sentiment":"neutral","sentiment_score":-0.16569722704589368,"channel":0,"num_words":10,"start":634.07,"end":637.93},{"sentences":[{"text":"Let me just 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router.","start":659.97,"end":665.99,"sentiment":"neutral","sentiment_score":0.0027694724849425256}],"sentiment":"neutral","sentiment_score":0.0027694724849425256,"channel":0,"num_words":16,"start":659.97,"end":665.99},{"sentences":[{"text":"Yeah.","start":667.27997,"end":667.44,"sentiment":"neutral","sentiment_score":0.0037746233865618706},{"text":"For me, it says it's connected.","start":667.44,"end":668.74,"sentiment":"neutral","sentiment_score":-0.011899170155326525},{"text":"The the only thing is","start":668.88,"end":669.83997,"sentiment":"neutral","sentiment_score":-0.05610206499695778}],"sentiment":"neutral","sentiment_score":-0.02901089354418218,"channel":1,"num_words":12,"start":667.27997,"end":669.83997},{"sentences":[{"text":"Yep.","start":669.735,"end":670.235,"sentiment":"neutral","sentiment_score":-0.05677100643515587}],"sentiment":"neutral","sentiment_score":-0.05677100643515587,"channel":0,"num_words":1,"start":669.735,"end":670.235},{"sentences":[{"text":"there's no 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PIN.","start":858.8,"end":860.98,"sentiment":"neutral","sentiment_score":-0.09268905346592267},{"text":"It's just a TPLinkUnderscore34C.","start":864.95996,"end":869.15497,"sentiment":"neutral","sentiment_score":-0.050576806999742985},{"text":"So I'm guessing that's the name.","start":870.495,"end":872.115,"sentiment":"neutral","sentiment_score":-0.053224595884482064}],"sentiment":"neutral","sentiment_score":-0.06974947474458638,"channel":1,"num_words":17,"start":858.48,"end":872.115},{"sentences":[{"text":"Mhmm.","start":873.685,"end":874.185,"sentiment":"neutral","sentiment_score":0.005904747173190117},{"text":"Yeah.","start":874.325,"end":874.645,"sentiment":"neutral","sentiment_score":0.032694391906261444},{"text":"So once the app is downloaded, you will find there the TPPoE setting option.","start":874.645,"end":882.75,"sentiment":"neutral","sentiment_score":0.042727231314139705},{"text":"It's usually under Internet or WAN settings, w a n 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correctly.","start":936.81006,"end":942.35004,"sentiment":"neutral","sentiment_score":0.05365085466341539}],"sentiment":"neutral","sentiment_score":0.05365085466341539,"channel":0,"num_words":11,"start":936.81006,"end":942.35004},{"sentences":[{"text":"P o e.","start":943.63995,"end":945.95996,"sentiment":"neutral","sentiment_score":0.020297247916460037},{"text":"Okay.","start":945.95996,"end":946.44,"sentiment":"neutral","sentiment_score":0.05080942064523697},{"text":"And that one, I'll just click from one of the options.","start":946.44,"end":950.22,"sentiment":"neutral","sentiment_score":0.04721103473143144}],"sentiment":"neutral","sentiment_score":0.042068169762690864,"channel":1,"num_words":15,"start":943.63995,"end":950.22},{"sentences":[{"text":"It will ask you what is the connection type, then please do select PPPoE.","start":953.365,"end":959.14496,"sentiment":"neutral","sentiment_score":0.03251140059104988}],"sentiment":"neutral","sentiment_score":0.03251140059104988,"channel":0,"num_words":14,"start":953.365,"end":959.14496},{"sentences":[{"text":"Okay.","start":960.825,"end":961.325,"sentiment":"neutral","sentiment_score":0.06252820789813995}],"sentiment":"neutral","sentiment_score":0.06252820789813995,"channel":1,"num_words":1,"start":960.825,"end":961.325},{"sentences":[{"text":"Mhmm.","start":961.84,"end":962.34,"sentiment":"neutral","sentiment_score":0.06193580478429794}],"sentiment":"neutral","sentiment_score":0.06193580478429794,"channel":0,"num_words":1,"start":961.84,"end":962.34},{"sentences":[{"text":"Alright.","start":961.865,"end":962.365,"sentiment":"neutral","sentiment_score":0.16486191749572754},{"text":"I'll try that now.","start":962.425,"end":963.385,"sentiment":"neutral","sentiment_score":0.18615323305130005},{"text":"If I have any issues, I'll call back.","start":963.385,"end":965.245,"sentiment":"neutral","sentiment_score":-0.07536077219992876}],"sentiment":"neutral","sentiment_score":0.023583744007807512,"channel":1,"num_words":13,"start":961.865,"end":965.245},{"sentences":[{"text":"Yeah.","start":965.76,"end":966.0,"sentiment":"neutral","sentiment_score":0.15253424644470215},{"text":"Sure.","start":966.0,"end":966.32,"sentiment":"neutral","sentiment_score":0.1783025562763214},{"text":"Just give us a callback then.","start":966.32,"end":967.94,"sentiment":"neutral","sentiment_score":0.1263425275683403}],"sentiment":"neutral","sentiment_score":0.13611149601638317,"channel":0,"num_words":8,"start":965.76,"end":967.94},{"sentences":[{"text":"Alright.","start":968.185,"end":968.665,"sentiment":"positive","sentiment_score":0.43785712122917175},{"text":"Thank you.","start":968.665,"end":969.43494,"sentiment":"positive","sentiment_score":0.7513040602207184}],"sentiment":"positive","sentiment_score":0.6468217472235361,"channel":1,"num_words":3,"start":968.185,"end":969.43494},{"sentences":[{"text":"Yeah.","start":969.44,"end":969.76,"sentiment":"positive","sentiment_score":0.5166324377059937},{"text":"Thank you.","start":969.76,"end":970.58,"sentiment":"positive","sentiment_score":0.7237127125263214}],"sentiment":"positive","sentiment_score":0.6546859542528788,"channel":0,"num_words":3,"start":969.44,"end":970.58},{"sentences":[{"text":"Thank","start":970.95496,"end":971.27496,"sentiment":"positive","sentiment_score":0.6062376499176025}],"sentiment":"positive","sentiment_score":0.6062376499176025,"channel":1,"num_words":1,"start":970.95496,"end":971.27496},{"sentences":[{"text":"Bye.","start":971.04004,"end":971.54004,"sentiment":"positive","sentiment_score":0.5481287240982056}],"sentiment":"positive","sentiment_score":0.5481287240982056,"channel":0,"num_words":1,"start":971.04004,"end":971.54004},{"sentences":[{"text":"you.","start":971.27496,"end":971.43494,"sentiment":"positive","sentiment_score":0.437481164932251},{"text":"Bye.","start":971.43494,"end":971.93494,"sentiment":"neutral","sentiment_score":-0.08920673280954361}],"sentiment":"neutral","sentiment_score":0.17413721606135368,"channel":1,"num_words":2,"start":971.27496,"end":971.93494}]},"summary":{"result":"success","short":"A customer contacts Airtel tech support to connect their newly purchased railcars to their router. The representative guides them through connecting the wires and setting up the router, but there are issues with their internet connection. The agent suggests checking the network settings and accessing the TP Link app, but the customer continues to experience slow internet. The agent updates the customer's credentials and helps them update their password, reminding them to call back if they continue to experience issues."},"intents":{"segments":[{"text":"I don't know how to connect it. I've got the TP Link Wi Fi six. Okay.","start_word":34,"end_word":49,"intents":[{"intent":"Connect router","confidence_score":0.6068739}]},{"text":"So please connect your please connect a laptop or a computer with that router's Wi Fi network even without Internet access for us to access the router interface during setup. Okay.","start_word":423,"end_word":453,"intents":[{"intent":"Access router interface","confidence_score":0.026031785}]},{"text":"So after I do that, like, what steps are they gonna show me? Just because I think when I'm using like, when I'm on phone calls, my data doesn't work. So I'm gonna have to try and download the apps. So what do I need to do after I do that? Yeah.","start_word":939,"end_word":990,"intents":[{"intent":"Help","confidence_score":0.0020496796}]},{"text":"So once the app is downloaded, it will ask you to log in. Do you can you see the username and password at the back of your router also? Get in the app.","start_word":990,"end_word":1022,"intents":[{"intent":"Log in","confidence_score":0.7819612}]},{"text":"Do you can you see the username and password at the back of your router also? Get in the app.","start_word":1003,"end_word":1022,"intents":[{"intent":"See username and password","confidence_score":0.028726289}]},{"text":"So once the app is downloaded, you will find there the TPPoE setting option. It's usually under Internet or WAN settings, w a n setting. Then once there, please select the connection type, PPPoE. Then it will ask Alright. you to This enter one?","start_word":1052,"end_word":1095,"intents":[{"intent":"Access pppoe setting","confidence_score":0.091369644}]},{"text":"Then once there, it will ask you to enter a username and password. Please enter the one that we emailed you and Awesome. or texted you, Yep. yeah, that username and password. Then once you've entered those details, just wait a few minutes, then click save, then you should have a connection then right Okay. away.","start_word":1104,"end_word":1159,"intents":[{"intent":"Make connection","confidence_score":0.012297542}]},{"text":"Just give us a callback then.","start_word":1245,"end_word":1250,"intents":[{"intent":"Call back","confidence_score":0.5004108}]}]},"sentiments":{"segments":[{"text":"Okay. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.22848431766033173},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":2,"end_word":16,"sentiment":"positive","sentiment_score":0.5449106097221375},{"text":"Hi. I basically joined Aerithal this morning, and I just I purchased my own railcars, but Mhmm. I don't know how to connect it. I've got the TP Link Wi Fi six. Okay. May I know the model? Tippie Link That's a x Archer. x. Archer? A x yeah. Mhmm. Archer a x 10. Mhmm. So it's TP Link a x 10 Archer. Yes. Wi Fi six router? Yeah. Okay. I see. Have you received the email that we sent you, the email instruction? No. The thing is I just like, I need to know where I'm connecting these wires for for setting up your router. Connect to router. Yeah. So plug the route 20 n t d box.","start_word":17,"end_word":135,"sentiment":"neutral","sentiment_score":-0.0476701594889164},{"text":"This thing, like, I don't get it.","start_word":136,"end_word":142,"sentiment":"negative","sentiment_score":-0.3593803346157074},{"text":"Like Okay. Can you see a block box yeah. mounted I can see in a black. your wall? Mhmm. Yeah. I can see a black box. So is that where I plug? Yeah. So that is the NPDO box. Yeah. I think Sorry. that's that has just only one port on it. Am I correct? Yeah. Yes. Mhmm. So I just I'm Yeah. Then on your router, it should be plugged in at the w a n port, a one port on your router. taking it out of the box. I'm just sorry. So you say I put one in which part? The w a n? Yes. W a n port on your router. Yeah. Let Mhmm. me just put that in. Okay. Even that, like, there's only, like, how many wall plugs here. Okay. I plugged everything in now. Okay. I see. So let's just wait a few minutes for the connection to establish. Can you see the indicator light of the router? Yeah. Okay. Now they're both yellow. Mhmm. Okay. So please look underneath the router. You'll find the sticker with your Wi Fi network name and password there. So your device must be connected to the router's Wi Fi network. So is it here? Scan here to sign up. Yeah. Actually, you can do that instead. That will work also. I don't know. I don't know. I don't know. I don't know. That just takes me to the link that I used to sign up with you guys. Okay. How about at the back of your router? Can you see a speaker? Oh, my oh, yeah. The round number that I just clicked? Yep. Yeah. That's correct. So please connect your please connect a laptop or a computer with that router's Wi Fi network even without Internet access for us to access the router interface during setup. Okay. It says it's connected. But it says no Internet Yeah. That's okay. Because we're not yet establishing the connection. connection. Okay. So So so now let's log in to the router's interface. Open a browser on your computer or phone. Yep. Mhmm. Then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar. IP So address. yeah. That's correct. I only see SSID. How about the default access? Before access? Mhmm. Yeah. It says httptplinkwifi.net like that. Yeah. Yeah. That one. Can you please type that in? Just copy paste it. Then it should proceed with the web page. Chris? Yeah. Can you call me here for a second before you go? Because I've now my Internet is, like, slow, slower than Yep. Yeah. Can you go I I need your phone. No worries. Can you write this tplinkwifi.net? You go to Safari? Yeah. Actually, you should be connected to the router's Wi Fi even though it has no Internet connection. Yeah. No. I I'm connected Mhmm. to that. Tplink. Okay. Net. Tplinkwifi.net. Wifi.net. Yep. K.","start_word":143,"end_word":650,"sentiment":"neutral","sentiment_score":0.0028509756597858947},{"text":"Maybe the connection just shit in this room. Fuck a fuck.","start_word":651,"end_word":661,"sentiment":"negative","sentiment_score":-0.6928427219390869},{"text":"Let me know if it was. Because everything the lights are on except for that browser one on my phone. I'm sorry? I said because the lights on my router are on except for the one with the browser. Yeah. Because, actually, there's still no Internet connection. That's why. Let me just use Are my you able to log in? to the wifi.net. I'm trying to do that right now. Is that link coming up, please? Oh, since it's popped up. Actually, it will just come up with the if the device is connected with the router. Yeah. For me, it says it's connected. The the only thing is Yep. there's no actual, like, Internet working. Yep. That's okay. As long as the that your device is connected, you should be Yeah. It's connected. can access. Yeah. Just type in the default access using the Wi Fi even though it has no connection yet, and it will proceed you to a web page. I don't think it's us, bro. She want the Wi Fi back. It's the link. It's the link that's not working. TP Link. Okay. I'm on TP Link. This has pop up status. I don't know what link they're trying to tell you to go into. Everyone, scan the QR code and download TP Link app from Google Play. Maybe I'll just download the app. TP Link tether. Oh, look. Yeah. And then boom. It should pop up.","start_word":662,"end_word":902,"sentiment":"neutral","sentiment_score":-0.06668506562709808},{"text":"Security already often has been hacked. Okay. This shit is actually a lot better. For me, nothing even wipes, and I'm on the phone. That's the main reason why I'm trying to get this waxed.","start_word":903,"end_word":937,"sentiment":"negative","sentiment_score":-0.5454568862915039},{"text":"So after I do that, like, what steps are they gonna show me? Just because I think when I'm using like, when I'm on phone calls, my data doesn't work. So I'm gonna have to try and download the apps. So what do I need to do after I do that? Yeah. So once the app is downloaded, it will ask you to log in. Do you can you see the username and password at the back of your router also? Get in the app. Username. Yeah. I see the password. How about the username? No. I just see password slash PIN. It's just a TPLinkUnderscore34C. So I'm guessing that's the name. Mhmm. Yeah. So once the app is downloaded, you will find there the TPPoE setting option. It's usually under Internet or WAN settings, w a n setting. Then once there, please select the connection type, PPPoE. Then it will ask Alright. you to This enter one? a T p o e. mhmm. Yeah. Yep. Then once there, it will ask you to enter a username and password. Please enter the one that we emailed you and Awesome. or texted you, Yep. yeah, that username and password. Then once you've entered those details, just wait a few minutes, then click save, then you should have a connection then right Okay. away. So after I do all that, the Internet work? Yeah. That's correct. You're Okay. all set then after that. Let me check if the app is Just downloading. make, yeah, just make sure the PPPoE credentials are entered correctly. P o e. Okay. And that one, I'll just click from one of the options. It will ask you what is the connection type, then please do select PPPoE. Okay. Mhmm. Alright. I'll try that now. If I have any issues, I'll call back. Yeah. Sure. Just give us a callback then.","start_word":938,"end_word":1250,"sentiment":"neutral","sentiment_score":0.010400907136499882},{"text":"Alright. Thank you. Yeah. Thank you. Thank Bye. you.","start_word":1251,"end_word":1259,"sentiment":"positive","sentiment_score":0.5779195427894592},{"text":"Bye.","start_word":1260,"end_word":1260,"sentiment":"neutral","sentiment_score":0.26201969385147095}],"average":{"sentiment":"neutral","sentiment_score":-0.02644166891516222}}}}