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It's Alex from SWM Consulting. How are you going? From SWM Consulting. I I'm I did a quote for you for the flood emergency response plan for 571 517 the 5 Wyndham Street.\n\nYeah. I was just following up. You you mentioned that you were gonna go ahead, but sorry, man. It's it's it's all good. I I just thought I'd check-in if there was anything.\n\nIt's it's it's all good. Honestly yeah. Easy. Easy. So awesome.\n\nWell, if if you ever need any other flood stuff or, you know, the stormwater, we do a little bit as well. So if there's anything you have in there, just let us shout out, and we can help for those as well. Hey. No worries. Thanks, Mike.\n\nCheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mark.","start":2.72,"end":3.28,"sentiment":"neutral","sentiment_score":0.1549323946237564},{"text":"It's Alex from SWM Consulting.","start":3.28,"end":4.98,"sentiment":"neutral","sentiment_score":0.14524506628513337},{"text":"How are you going?","start":5.04,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.21115310490131378},{"text":"From SWM Consulting.","start":8.32,"end":9.94,"sentiment":"neutral","sentiment_score":0.030736479287346203},{"text":"I I'm I did a quote for you for the flood emergency response plan for 571 517 the 5 Wyndham Street.","start":10.08,"end":19.805,"sentiment":"neutral","sentiment_score":0.03261423448011989}],"sentiment":"neutral","sentiment_score":0.07593745434922831,"num_words":35,"start":2.72,"end":19.805},{"sentences":[{"text":"Yeah.","start":19.805,"end":20.305,"sentiment":"neutral","sentiment_score":0.022627651691436768},{"text":"I was just following up.","start":22.445,"end":24.145,"sentiment":"neutral","sentiment_score":-0.015315716899931432},{"text":"You you mentioned that you were gonna go ahead, but sorry, man.","start":24.445,"end":38.57,"sentiment":"neutral","sentiment_score":-0.0252425754442811},{"text":"It's it's it's all good.","start":38.63,"end":39.510002,"sentiment":"neutral","sentiment_score":0.2288946512155235},{"text":"I I just thought I'd check-in if there was anything.","start":39.510002,"end":42.09,"sentiment":"neutral","sentiment_score":0.046270614862442015}],"sentiment":"neutral","sentiment_score":0.037888411107952845,"num_words":33,"start":19.805,"end":42.09},{"sentences":[{"text":"It's it's it's all good.","start":42.15,"end":43.665,"sentiment":"positive","sentiment_score":0.3608327805995941},{"text":"Honestly yeah.","start":43.665,"end":44.885,"sentiment":"neutral","sentiment_score":0.1244533583521843},{"text":"Easy.","start":46.145,"end":46.545,"sentiment":"neutral","sentiment_score":0.27343976497650146},{"text":"Easy.","start":46.545,"end":47.045,"sentiment":"neutral","sentiment_score":0.32983773946762085},{"text":"So awesome.","start":47.184998,"end":47.745,"sentiment":"positive","sentiment_score":0.4283083379268646}],"sentiment":"neutral","sentiment_score":0.3193604363636537,"num_words":11,"start":42.15,"end":47.745},{"sentences":[{"text":"Well, if if you ever need any other flood stuff or, you know, the stormwater, we do a little bit as well.","start":47.745,"end":52.864998,"sentiment":"neutral","sentiment_score":0.1885587325827642},{"text":"So if there's anything you have in there, just let us shout out, and we can help for those as well.","start":52.864998,"end":56.965,"sentiment":"neutral","sentiment_score":0.1761413017908732},{"text":"Hey.","start":58.952934,"end":59.452934,"sentiment":"neutral","sentiment_score":0.2066839188337326},{"text":"No worries.","start":59.752937,"end":60.232937,"sentiment":"neutral","sentiment_score":0.23939825594425201},{"text":"Thanks, Mike.","start":60.232937,"end":60.792934,"sentiment":"positive","sentiment_score":0.39914415776729584}],"sentiment":"neutral","sentiment_score":0.19439642084762454,"num_words":48,"start":47.745,"end":60.792934},{"sentences":[{"text":"Cheers.","start":60.792934,"end":61.032936,"sentiment":"positive","sentiment_score":0.4200139939785004},{"text":"Bye.","start":61.032936,"end":61.532936,"sentiment":"neutral","sentiment_score":0.2346799075603485}],"sentiment":"neutral","sentiment_score":0.32734695076942444,"num_words":2,"start":60.792934,"end":61.532936}]}}]},{"alternatives":[{"transcript":"No. Cheers to you. Hello? Good. Alex from where? Sorry? Oh, god. Yeah. Yeah. Yeah. Yeah. Yeah. I don't know. I still haven't done it. We are we are gonna do it, and the only five we've got, so we are gonna do it with you. I just need to go I need I need to get a pass to my client. Let me let me go let me let me try. Let me do that. We'll be behind schedule on on-site for a bullet. Yep. That still is. Alright, mate. I'll get back to you. Thanks, Alex. Okay. Sure. Thanks so much. Will do. Thank you, mate. Alright. 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Hello? Good. Alex from where?\n\nSorry? Oh, god. Yeah. Yeah. Yeah.\n\nYeah. Yeah. I don't know. I still haven't done it. We are we are gonna do it, and the only five we've got, so we are gonna do it with you.\n\nI just need to go I need I need to get a pass to my client. Let me let me go let me let me try. Let me do that. We'll be behind schedule on on-site for a bullet. Yep.\n\nThat still is. Alright, mate. I'll get back to you. Thanks, Alex. Okay.\n\nSure. Thanks so much. Will do. Thank you, mate. 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Hello?\n\nChannel 0: Hi, Mark. It's Alex from SWM Consulting. How are you going?\n\nChannel 1: Good. Alex from where? Sorry?\n\nChannel 0: From SWM Consulting. I I'm I did a quote for you for the flood emergency response plan for 571 517\n\nChannel 1: Oh, god.\n\nChannel 0: the 5 Wyndham\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Street.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah. I don't know.\n\nChannel 0: I was just following up. You you mentioned that you were gonna\n\nChannel 1: I still\n\nChannel 0: go\n\nChannel 1: haven't\n\nChannel 0: ahead,\n\nChannel 1: done\n\nChannel 0: but\n\nChannel 1: it. We are we are gonna do it, and the only five we've got, so we are gonna do it with you. I just need to go I need I need to get a pass to my client. Let me let me go let me let me try. 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if you ever need any other flood stuff or, you know, the stormwater, we do a little bit as well.","start":47.985,"end":52.864998,"sentiment":"neutral","sentiment_score":0.18492504209280014},{"text":"So if there's anything you have in there, just let us shout out, and we","start":52.864998,"end":55.585,"sentiment":"neutral","sentiment_score":0.17099255720774334}],"sentiment":"neutral","sentiment_score":0.1791198400573598,"channel":0,"num_words":36,"start":47.985,"end":55.585},{"sentences":[{"text":"Okay.","start":55.572876,"end":56.072876,"sentiment":"neutral","sentiment_score":0.182611346244812}],"sentiment":"neutral","sentiment_score":0.182611346244812,"channel":1,"num_words":1,"start":55.572876,"end":56.072876},{"sentences":[{"text":"can help for those as 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worries.","start":59.752937,"end":60.232937,"sentiment":"neutral","sentiment_score":0.23939825594425201},{"text":"Thanks, Mike.","start":60.232937,"end":60.792934,"sentiment":"positive","sentiment_score":0.39914415776729584},{"text":"Cheers.","start":60.792934,"end":61.032936,"sentiment":"positive","sentiment_score":0.4200139939785004},{"text":"Bye.","start":61.032936,"end":61.532936,"sentiment":"neutral","sentiment_score":0.2346799075603485}],"sentiment":"neutral","sentiment_score":0.30549466397081104,"channel":0,"num_words":7,"start":58.952934,"end":61.532936},{"sentences":[{"text":"Alright.","start":61.252876,"end":61.732876,"sentiment":"neutral","sentiment_score":0.1703181266784668},{"text":"Bye.","start":61.732876,"end":62.232876,"sentiment":"neutral","sentiment_score":0.10112196207046507}],"sentiment":"neutral","sentiment_score":0.13572004437446594,"channel":1,"num_words":2,"start":61.252876,"end":62.232876}]},"summary":{"result":"success","short":"The customer, Mark, receives a call from Alex from SWM Consulting who is following up on a quote for a flood emergency response plan. Alex explains that they will need a pass to their client and that they can help with stormwater. They thank Mark and end the call."},"intents":{"segments":[{"text":"I I just thought I'd check-in if there was anything. Yep.","start_word":143,"end_word":153,"intents":[{"intent":"Check-in","confidence_score":0.027440127}]}]},"sentiments":{"segments":[{"text":"No. Cheers to you. Hello? Hi, Mark. It's Alex from SWM Consulting. How are you going? Good. Alex from where? Sorry? From SWM Consulting. I I'm I did a quote for you for the flood emergency response plan for 571 517 Oh, god. the 5 Wyndham Yeah. Yeah. Street. Yeah. Yeah. Yeah. Yeah. I don't know. I was just following up. You you mentioned that you were gonna I still go haven't ahead, done but it. We are we are gonna do it, and the only five we've got, so we are gonna do it with you. I just need to go I need I need to get a pass to my client. Let me let me go let me let me try. Let me do that. We'll be behind schedule sorry, on man. on-site for It's a it's bullet.","start_word":0,"end_word":139,"sentiment":"neutral","sentiment_score":0.025554602965712547},{"text":"it's all good.","start_word":140,"end_word":142,"sentiment":"positive","sentiment_score":0.3334890305995941},{"text":"I I just thought I'd check-in if there was anything. Yep.","start_word":143,"end_word":153,"sentiment":"neutral","sentiment_score":0.06285558640956879},{"text":"It's it's it's all good.","start_word":154,"end_word":158,"sentiment":"positive","sentiment_score":0.3425135016441345},{"text":"That Honestly still yeah. is. Alright, Easy. mate. Easy.","start_word":159,"end_word":167,"sentiment":"neutral","sentiment_score":0.20017972588539124},{"text":"I'll get So back awesome. to you.","start_word":168,"end_word":174,"sentiment":"positive","sentiment_score":0.37044715881347656},{"text":"Well, Thanks, if Alex. if you ever need any other flood stuff or, you know, the stormwater, we do a little bit as well. So if there's anything you have in there, just let us shout out, and we Okay. can help for those as well. Sure.","start_word":175,"end_word":221,"sentiment":"neutral","sentiment_score":0.19998756051063535},{"text":"Thanks so much. Will do. Thank you, mate.","start_word":222,"end_word":229,"sentiment":"positive","sentiment_score":0.5036963224411011},{"text":"Hey. No worries.","start_word":230,"end_word":232,"sentiment":"neutral","sentiment_score":0.23132477700710297},{"text":"Thanks, Mike. Cheers.","start_word":233,"end_word":235,"sentiment":"positive","sentiment_score":0.408088356256485},{"text":"Bye. Alright. Bye.","start_word":236,"end_word":238,"sentiment":"neutral","sentiment_score":0.17984482645988464}],"average":{"sentiment":"neutral","sentiment_score":0.12291449163801908}}}}