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It's Andrew from Resilience AI. Have I caught you at a bad time? Oh, yeah. We spoke a few months ago, and at the time, you were busy.\n\nSo I sent you an email with some information about Vigilance AI. And I just wanted to follow-up to see if we now might be a better time to schedule a quick demo with our CTO. Oh, yeah. Vigilance AI, if you remember, is our twenty four seven AI security analyst. You know, we help teams investigate every security alert in minutes and provides a full audit trail.\n\nOh, you guys have a MSP, you mean? Oh, alright. Well, as we have talked before, you know, they are great for IT support but rarely runs twenty four seven SOC. So I asked you if you if it's worth seeing what we'd cover that they don't. And well, I oh, are are you still in contract with them for a year or more?\n\nWell, would you still be open and seeing how we compare? Even if you'll stay with them, you'll negotiate better at renewal. Understand. Understood. Well, it's alright, Harsh.\n\nJust wanted to check on you. But thank you, mate. I appreciate your time. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Harsh.","start":1.8399999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.03224741232891878},{"text":"It's Andrew from Resilience AI.","start":2.96,"end":4.96,"sentiment":"neutral","sentiment_score":0.08015770018100739},{"text":"Have I caught you at a bad time?","start":4.96,"end":6.8199997,"sentiment":"negative","sentiment_score":-0.35317495837807655},{"text":"Oh, yeah.","start":10.88,"end":11.54,"sentiment":"neutral","sentiment_score":-0.07040895149111748},{"text":"We spoke a few months ago, and at the time, you were busy.","start":11.759999,"end":15.735,"sentiment":"neutral","sentiment_score":-0.11482405132399155}],"sentiment":"neutral","sentiment_score":-0.12778708062344982,"num_words":31,"start":1.8399999,"end":15.735},{"sentences":[{"text":"So I sent you an email with some information about Vigilance AI.","start":15.735,"end":19.595,"sentiment":"neutral","sentiment_score":0.10907607773939769},{"text":"And I just wanted to follow-up to see if we now might be a better time to schedule a quick demo with our CTO.","start":19.895,"end":26.955,"sentiment":"neutral","sentiment_score":0.13759991868088642},{"text":"Oh, yeah.","start":32.78,"end":33.26,"sentiment":"neutral","sentiment_score":0.016552061773836613},{"text":"Vigilance AI, if you remember, is our twenty four seven AI security analyst.","start":33.26,"end":38.399998,"sentiment":"neutral","sentiment_score":0.047129976348235056},{"text":"You know, we help teams investigate every security alert in minutes and provides a full audit trail.","start":38.54,"end":44.559998,"sentiment":"neutral","sentiment_score":0.03349172619774061}],"sentiment":"neutral","sentiment_score":0.08568329621544656,"num_words":68,"start":15.735,"end":44.559998},{"sentences":[{"text":"Oh, you guys have a MSP, you mean?","start":50.495003,"end":53.075,"sentiment":"neutral","sentiment_score":-0.012942851637490094},{"text":"Oh, alright.","start":54.815002,"end":55.635002,"sentiment":"neutral","sentiment_score":0.007770822383463383},{"text":"Well, as we have talked before, you know, they are great for IT support but rarely runs twenty four seven SOC.","start":55.855003,"end":62.690002,"sentiment":"neutral","sentiment_score":-0.015178572342154525},{"text":"So I asked you if you if it's worth seeing what we'd cover that they don't.","start":63.71,"end":68.770004,"sentiment":"neutral","sentiment_score":-0.11616690270602703},{"text":"And well, I oh, are are you still in contract with them for a year or more?","start":69.47,"end":83.785,"sentiment":"neutral","sentiment_score":0.04514575782505905}],"sentiment":"neutral","sentiment_score":-0.023405371059197932,"num_words":64,"start":50.495003,"end":83.785},{"sentences":[{"text":"Well, would you still be open and seeing how we compare?","start":87.27,"end":89.99,"sentiment":"neutral","sentiment_score":0.014585155401040207},{"text":"Even if you'll stay with them, you'll negotiate better at renewal.","start":89.99,"end":93.21,"sentiment":"neutral","sentiment_score":-0.0014912288170307875},{"text":"Understand.","start":103.024994,"end":103.524994,"sentiment":"neutral","sentiment_score":-0.026433248072862625},{"text":"Understood.","start":108.30288,"end":108.80288,"sentiment":"neutral","sentiment_score":-0.001447352347895503},{"text":"Well, it's alright, Harsh.","start":108.94288,"end":110.462875,"sentiment":"neutral","sentiment_score":0.13216319307684898}],"sentiment":"neutral","sentiment_score":0.023028763011097908,"num_words":28,"start":87.27,"end":110.462875},{"sentences":[{"text":"Just wanted to check on you.","start":110.462875,"end":111.822876,"sentiment":"neutral","sentiment_score":0.09940640007456143},{"text":"But thank you, mate.","start":111.822876,"end":112.86288,"sentiment":"neutral","sentiment_score":0.12049045506864786},{"text":"I appreciate your time.","start":112.86288,"end":114.16287,"sentiment":"positive","sentiment_score":0.4664951339364052},{"text":"Bye bye.","start":115.02287,"end":115.76288,"sentiment":"positive","sentiment_score":0.37167924642562866}],"sentiment":"neutral","sentiment_score":0.23048370308242738,"num_words":16,"start":110.462875,"end":115.76288}]}}]},{"alternatives":[{"transcript":"Hello? What is this regarding? Sorry, Andrew. Yep. Okay. Yep. And what what is Vigilance demo? What I mean, what is Vigilance AI tool? What is this for? Okay. Yeah. This yeah. And for this one, it's been managed by our managed service provider, so we don't look into it. Yeah. We do. Yeah. Yep. Yeah. I mean, we we're pretty much happy with that, and we wanna keep it that way for now. Until then, as we look for more services, we'll definitely reach out to you guys. But at the at the moment, we are yes. We are. We more more than a year. Yeah. Yeah. The only thing is I don't does not want to waste your time in mind. I'm just going through something which probably is not gonna happen for now at least. You know that. So when when yeah. When we look for it, pro probably definitely will reach out. All good. Yep. No. It's all good. Thanks. Yeah. No problem. Cheers, mate. 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What is this regarding? Sorry, Andrew. Yep. Okay.\n\nYep. And what what is Vigilance demo? What I mean, what is Vigilance AI tool? What is this for? Okay.\n\nYeah. This yeah. And for this one, it's been managed by our managed service provider, so we don't look into it. Yeah. We do.\n\nYeah. Yep. Yeah. I mean, we we're pretty much happy with that, and we wanna keep it that way for now. Until then, as we look for more services, we'll definitely reach out to you guys.\n\nBut at the at the moment, we are yes. We are. We more more than a year. Yeah. Yeah.\n\nThe only thing is I don't does not want to waste your time in mind. I'm just going through something which probably is not gonna happen for now at least. You know that. So when when yeah. When we look for it, pro probably definitely will reach out.\n\nAll good. Yep. No. It's all good. Thanks.\n\nYeah. No problem. Cheers, mate. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.0045380620285868645},{"text":"What is this regarding?","start":7.8399997,"end":8.82,"sentiment":"neutral","sentiment_score":-0.20229476690292358},{"text":"Sorry, Andrew.","start":8.88,"end":9.78,"sentiment":"neutral","sentiment_score":-0.20054568350315094},{"text":"Yep.","start":20.105,"end":20.425,"sentiment":"neutral","sentiment_score":0.10971256345510484},{"text":"Okay.","start":20.425,"end":20.925,"sentiment":"neutral","sentiment_score":0.08570016175508499}],"sentiment":"neutral","sentiment_score":-0.11225773859769106,"num_words":9,"start":0.16,"end":20.925},{"sentences":[{"text":"Yep.","start":27.82,"end":28.06,"sentiment":"neutral","sentiment_score":0.11425505578517914},{"text":"And what what is Vigilance demo?","start":28.06,"end":29.98,"sentiment":"neutral","sentiment_score":0.06606784897545974},{"text":"What I mean, what is Vigilance AI 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It's Andrew from Resilience AI. Have I caught you at a bad time?\n\nChannel 1: What is this regarding? Sorry, Andrew.\n\nChannel 0: Oh, yeah. We spoke a few months ago, and at the time, you were busy. So I sent you an email with some information about Vigilance AI. And\n\nChannel 1: Yep.\n\nChannel 0: I just\n\nChannel 1: Okay.\n\nChannel 0: wanted to follow-up to see if we now might be a better time to schedule a quick demo with our CTO.\n\nChannel 1: Yep. And what what is Vigilance demo? What I mean, what is Vigilance AI tool? What is this\n\nChannel 0: Oh,\n\nChannel 1: for?\n\nChannel 0: yeah. Vigilance AI, if you remember, is our twenty four seven AI security analyst. You know, we help\n\nChannel 1: Okay.\n\nChannel 0: teams investigate every security alert in minutes and provides\n\nChannel 1: Yeah.\n\nChannel 0: a full audit\n\nChannel 1: This\n\nChannel 0: trail.\n\nChannel 1: yeah. 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Until then, as we look for more services, we'll definitely reach out to you guys.\n\nChannel 0: oh,\n\nChannel 1: But\n\nChannel 0: are\n\nChannel 1: at\n\nChannel 0: are\n\nChannel 1: the at\n\nChannel 0: you still\n\nChannel 1: the moment,\n\nChannel 0: in contract\n\nChannel 1: we are\n\nChannel 0: with them for a\n\nChannel 1: yes.\n\nChannel 0: year\n\nChannel 1: We\n\nChannel 0: or\n\nChannel 1: are.\n\nChannel 0: more?\n\nChannel 1: We more more than a year.\n\nChannel 0: Well, would you still be open\n\nChannel 1: Yeah.\n\nChannel 0: and seeing how we compare? Even if you'll stay with them, you'll negotiate better at renewal.\n\nChannel 1: Yeah. The only thing is I don't does not want to waste your time in mind. I'm just going through something which probably is not gonna happen for now at least. You know that. So\n\nChannel 0: Understand.\n\nChannel 1: when when yeah. When we look for it, pro probably definitely will reach out.\n\nChannel 0: Understood. Well, it's\n\nChannel 1: All good.\n\nChannel 0: alright, Harsh. Just wanted to\n\nChannel 1: Yep.\n\nChannel 0: check on you. But thank\n\nChannel 1: No.\n\nChannel 0: you, mate.\n\nChannel 1: It's all good.\n\nChannel 0: I appreciate\n\nChannel 1: Thanks.\n\nChannel 0: your time.\n\nChannel 1: Yeah. No problem. Cheers,\n\nChannel 0: Bye bye.\n\nChannel 1: mate. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.0045380620285868645}],"sentiment":"neutral","sentiment_score":0.0045380620285868645,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Oh, hi, Harsh.","start":1.8399999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.03224741232891878},{"text":"It's Andrew from Resilience AI.","start":2.96,"end":4.96,"sentiment":"neutral","sentiment_score":0.08015770018100739},{"text":"Have I caught you at a bad time?","start":4.96,"end":6.8199997,"sentiment":"negative","sentiment_score":-0.35317495837807655}],"sentiment":"neutral","sentiment_score":-0.1454918080708012,"channel":0,"num_words":16,"start":1.8399999,"end":6.8199997},{"sentences":[{"text":"What is this regarding?","start":7.8399997,"end":8.82,"sentiment":"neutral","sentiment_score":-0.20229476690292358},{"text":"Sorry, 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Harsh is happy with their managed service provider and is open to seeing other services until they find more affordable. Andrew explains that they will reach out to Harsh when they find more services and thanks him for his time."},"intents":{"segments":[{"text":"wanted to follow-up to see if we now might be a better time to schedule a quick demo with our CTO. Yep.","start_word":55,"end_word":76,"intents":[{"intent":"Schedule demo","confidence_score":0.07328171}]},{"text":"So I asked you if you if it's worth seeing what we'd cover that they don't. Yeah.","start_word":186,"end_word":202,"intents":[{"intent":"Determine coverage options","confidence_score":0.000052007534}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Harsh. It's Andrew from Resilience AI.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.05473467707633972},{"text":"Have I caught you at a bad time?","start_word":9,"end_word":16,"sentiment":"negative","sentiment_score":-0.36763688921928406},{"text":"What is this regarding? Sorry, Andrew. Oh, yeah. We spoke a few months ago, and at the time, you were busy. So I sent you an email with some information about Vigilance AI. And Yep. I just Okay. wanted to follow-up to see if we now might be a better time to schedule a quick demo with our CTO. Yep. And what what is Vigilance demo? What I mean, what is Vigilance AI tool? What is this Oh, for? yeah. Vigilance AI, if you remember, is our twenty four seven AI security analyst. You know, we help Okay. teams investigate every security alert in minutes and provides Yeah. a full audit This trail. yeah. And for this one, it's been managed by our managed service provider, so we don't look into it. Oh, you guys have a MSP, you mean? Yeah. We do. Oh, alright. Well, as we have talked before, you know, they are great for IT support but rarely runs twenty four seven Yeah. SOC. Yep. So I asked you if you if it's worth seeing what we'd cover that they don't. Yeah.","start_word":17,"end_word":201,"sentiment":"neutral","sentiment_score":0.0051293574877687405},{"text":"And I mean, well, we I we're pretty much happy with that, and we wanna keep it that way for now.","start_word":202,"end_word":222,"sentiment":"positive","sentiment_score":0.47141313552856445},{"text":"Until then, as we look for more services, we'll definitely reach out to you guys. oh, But are at are the at you still the moment, in contract we are with them for a yes. year We or are. more? We more more than a year. Well, would you still be open Yeah. and seeing how we compare? Even if you'll stay with them, you'll negotiate better at renewal. Yeah. The only thing is I don't does not want to waste your time in mind. I'm just going through something which probably is not gonna happen for now at least. You know that. So Understand. when when yeah. When we look for it, pro probably definitely will reach out. Understood. Well, it's All good. alright, Harsh. Just wanted to Yep. check on you. But thank No. you, mate.","start_word":223,"end_word":360,"sentiment":"neutral","sentiment_score":-0.007491465657949448},{"text":"It's all good. I appreciate Thanks. your time.","start_word":361,"end_word":368,"sentiment":"positive","sentiment_score":0.4876552224159241},{"text":"Yeah. No problem.","start_word":369,"end_word":371,"sentiment":"neutral","sentiment_score":0.15927846729755402},{"text":"Cheers, Bye bye.","start_word":372,"end_word":374,"sentiment":"positive","sentiment_score":0.44052931666374207},{"text":"mate. Bye bye.","start_word":375,"end_word":377,"sentiment":"neutral","sentiment_score":0.13374429941177368}],"average":{"sentiment":"neutral","sentiment_score":0.03928177672902316}}}}