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Thank you so much for calling your account. How may I help you today? Mhmm. Mhmm.\n\nOkay. Sure. Sure. I'm so sorry to hear about that. Let me just go ahead and follow-up.\n\nJust give me a minute or two. Okay? I'll place you on hold. Thank you. Thank you so much for patiently waiting on the line, Ashad.\n\nSo the email has been sent. Please check and try to do it. I can be on the line. I can stay in the line so I can assist you real time if you have any questions. Yes.\n\nCheck to your inbox and spam folder. It's just sent out. Alright. Would you like me to stay on the line while you are trying to do it? Would you like me to okay.\n\nSo log in log in to the portal and then put your username and password, same from the email. And then once you log in, you have to click on finance tab. Once you click on finance tab, you will see two options there. You will see the PayRx and then BPAY. 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Good morning. I'm the customer. The few than a hour ago, I called to Yantel account section to that request in the mail from you. The payment details of my last month invoice.\n\nStill, I didn't get any email. So can you please mail the invoice details to yeah. The son? Okay. Okay.\n\nOkay. Jim Ford, nanny. Now I'm pretty busy. I'll follow the steps according to mail. Unifin time speed.\n\nYeah? Okay. Okay. I'll get yeah. Wait wait the line.\n\nWait the line. Yeah. I get yeah. Yeah. I get it.\n\nI got the mail. Okay. I Alright. Yeah. Mhmm.\n\nOkay. Okay. Okay. Thank you very much. Okay.\n\nBye. Okay. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.12434948235750198},{"text":"Good morning.","start":9.2,"end":9.84,"sentiment":"neutral","sentiment_score":0.2300419881939888},{"text":"I'm the customer.","start":9.84,"end":11.059999,"sentiment":"neutral","sentiment_score":0.13372588406006494},{"text":"The few than a hour ago, I called to Yantel account section to that request in the mail from you.","start":12.4,"end":24.935001,"sentiment":"neutral","sentiment_score":0.030402773525565863},{"text":"The payment details of my last month invoice.","start":25.955,"end":30.73,"sentiment":"neutral","sentiment_score":-0.024081768468022346}],"sentiment":"neutral","sentiment_score":0.04120624804978862,"num_words":34,"start":7.68,"end":30.73},{"sentences":[{"text":"Still, I didn't get any email.","start":30.73,"end":32.67,"sentiment":"neutral","sentiment_score":-0.1705715941886107},{"text":"So can you please mail the invoice details 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. Good morning. I'm the customer. The few than a hour ago, I called to Yantel account section to that request in the mail from you. The payment details of my last month\n\nChannel 0: Mhmm.\n\nChannel 1: invoice. Still, I didn't get any email. So can you please mail\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: the invoice details\n\nChannel 0: Sure. Sure.\n\nChannel 1: to yeah.\n\nChannel 0: I'm\n\nChannel 1: The son?\n\nChannel 0: so sorry to hear about that. Let me just go ahead and follow-up. Just give me a minute or two. Okay? I'll place you\n\nChannel 1: Okay.\n\nChannel 0: on hold.\n\nChannel 1: Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Okay. Jim Ford, nanny.\n\nChannel 0: Thank you so much for patiently waiting on the line, Ashad. So the email has been sent. Please check and try to do it. I can be on the line. I can stay in the line so I can assist you real time if you have any questions.\n\nChannel 1: Now I'm pretty busy. I'll follow the steps according to mail. Unifin time speed. Yeah?\n\nChannel 0: Yes. Check\n\nChannel 1: Okay.\n\nChannel 0: to your inbox and spam folder. It's just sent out.\n\nChannel 1: Okay. I'll get yeah. Wait wait the line. Wait the line.\n\nChannel 0: Alright. Would you like me to stay on the line while you are trying to do it? Would you\n\nChannel 1: Yeah.\n\nChannel 0: like\n\nChannel 1: I\n\nChannel 0: me\n\nChannel 1: get\n\nChannel 0: to\n\nChannel 1: yeah. Yeah. I get it. I got the mail.\n\nChannel 0: okay.\n\nChannel 1: Okay. I\n\nChannel 0: So log in log in to the portal and then put\n\nChannel 1: Alright.\n\nChannel 0: your username and password,\n\nChannel 1: Yeah.\n\nChannel 0: same from the email. And then once you log in, you have to click on finance tab.\n\nChannel 1: Mhmm.\n\nChannel 0: Once you click on finance tab, you will see two options there. You will see the PayRx and then BPAY. If you would like to set up direct debit via bank account or card,\n\nChannel 1: Okay.\n\nChannel 0: click on it and then put your details, save. And if you encounter errors or if you need any assistance, just call us. Okay? We're here\n\nChannel 1: Okay.\n\nChannel 0: to help.\n\nChannel 1: Okay.\n\nChannel 0: Alright.\n\nChannel 1: Thank you very much.\n\nChannel 0: Thank you, Chad.\n\nChannel 1: Okay.\n\nChannel 0: Just\n\nChannel 1: Bye.\n\nChannel 0: let us know, and we'll be here to assist. Have a good one.\n\nChannel 1: Okay.\n\nChannel 0: Bye\n\nChannel 1: Okay.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8799999,"sentiment":"positive","sentiment_score":0.3684846460819245},{"text":"Thank you so much for calling your account.","start":2.8799999,"end":5.22,"sentiment":"positive","sentiment_score":0.6420806720852852},{"text":"How may I help you today?","start":5.44,"end":6.8199997,"sentiment":"positive","sentiment_score":0.6089471081892649}],"sentiment":"positive","sentiment_score":0.6105875114599864,"channel":0,"num_words":15,"start":2.56,"end":6.8199997},{"sentences":[{"text":"Hi.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.12434948235750198},{"text":"Good morning.","start":9.2,"end":9.84,"sentiment":"neutral","sentiment_score":0.2300419881939888},{"text":"I'm the customer.","start":9.84,"end":11.059999,"sentiment":"neutral","sentiment_score":0.13372588406006494},{"text":"The few than a hour 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email.","start":447.83002,"end":449.21002,"sentiment":"neutral","sentiment_score":0.041781782172620296},{"text":"And then once you log in, you have to click on finance tab.","start":449.43002,"end":454.945,"sentiment":"neutral","sentiment_score":0.026560732235129062}],"sentiment":"neutral","sentiment_score":0.030142155749832884,"channel":0,"num_words":17,"start":447.83002,"end":454.945},{"sentences":[{"text":"Mhmm.","start":455.53998,"end":456.03998,"sentiment":"neutral","sentiment_score":0.030461009591817856}],"sentiment":"neutral","sentiment_score":0.030461009591817856,"channel":1,"num_words":1,"start":455.53998,"end":456.03998},{"sentences":[{"text":"Once you click on finance tab, you will see two options there.","start":455.645,"end":460.205,"sentiment":"neutral","sentiment_score":0.051719835648934044},{"text":"You will see the PayRx and then BPAY.","start":460.205,"end":463.425,"sentiment":"neutral","sentiment_score":0.0654661962762475},{"text":"If you would like to set up direct debit via bank account or card,","start":463.485,"end":468.6,"sentiment":"neutral","sentiment_score":0.06700128423316139}],"sentiment":"neutral","sentiment_score":0.0612466346253367,"channel":0,"num_words":34,"start":455.645,"end":468.6},{"sentences":[{"text":"Okay.","start":469.315,"end":469.815,"sentiment":"neutral","sentiment_score":0.07536061108112335}],"sentiment":"neutral","sentiment_score":0.07536061108112335,"channel":1,"num_words":1,"start":469.315,"end":469.815},{"sentences":[{"text":"click on it and then put your details, save.","start":469.46002,"end":472.6,"sentiment":"neutral","sentiment_score":0.07660290516085094},{"text":"And if you encounter errors or if you need any assistance, just call us.","start":472.66,"end":477.30002,"sentiment":"neutral","sentiment_score":0.04790508880146912},{"text":"Okay?","start":477.30002,"end":477.80002,"sentiment":"neutral","sentiment_score":0.08473581820726395},{"text":"We're 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customer called about a payment issue and the agent confirmed that an email had been sent. The agent then instructed the customer to check their inbox and spam folder for the payment details and provided instructions on how to set up direct debit. The call ended with the agent thanking the customer for their call and offering assistance if needed."},"intents":{"segments":[{"text":"And if you encounter errors or if you need any assistance, just call us. Okay?","start_word":310,"end_word":324,"intents":[{"intent":"Request assistance","confidence_score":0.08425489}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5989119410514832},{"text":"Hi. Good morning. I'm the customer. The few than a hour ago, I called to Yantel account section to that request in the mail from you. The payment details of my last month Mhmm. invoice. Still, I didn't get any email. So can you please mail Mhmm. Okay. the invoice details Sure. Sure. to yeah. I'm The son? so sorry to hear about that. Let me just go ahead and follow-up. Just give me a minute or two. Okay? I'll place you Okay. on hold. Okay. Thank you. Okay. Jim Ford, nanny.","start_word":15,"end_word":106,"sentiment":"neutral","sentiment_score":-0.015511575154960155},{"text":"Thank you so much for patiently waiting on the line, Ashad.","start_word":107,"end_word":117,"sentiment":"positive","sentiment_score":0.4043375849723816},{"text":"So the email has been sent. Please check and try to do it. I can be on the line. I can stay in the line so I can assist you real time if you have any questions. Now I'm pretty busy. I'll follow the steps according to mail. Unifin time speed. Yeah? Yes. Check Okay. to your inbox and spam folder. It's just sent out. Okay. I'll get yeah. Wait wait the line. Wait the line. Alright. Would you like me to stay on the line while you are trying to do it? Would you Yeah. like I me get to yeah. Yeah. I get it. I got the mail. okay. Okay. I So log in log in to the portal and then put Alright. your username and password, Yeah. same from the email. And then once you log in, you have to click on finance tab. Mhmm. Once you click on finance tab, you will see two options there. You will see the PayRx and then BPAY. If you would like to set up direct debit via bank account or card, Okay. click on it and then put your details, save. And if you encounter errors or if you need any assistance, just call us. Okay? We're here Okay. to help. Okay. Alright.","start_word":118,"end_word":331,"sentiment":"neutral","sentiment_score":0.03333830460906029},{"text":"Thank you very much. Thank you, Chad.","start_word":332,"end_word":338,"sentiment":"positive","sentiment_score":0.4615318179130554},{"text":"Okay. Just Bye.","start_word":339,"end_word":341,"sentiment":"neutral","sentiment_score":0.2921990156173706},{"text":"let us know, and we'll be here to assist. Have a good one.","start_word":342,"end_word":354,"sentiment":"positive","sentiment_score":0.4113888740539551},{"text":"Okay. Bye Okay. bye. Bye.","start_word":355,"end_word":359,"sentiment":"neutral","sentiment_score":0.13110241293907166}],"average":{"sentiment":"neutral","sentiment_score":0.08040053896591157}}}}