{"metadata":{"transaction_key":"deprecated","request_id":"019fca23-95df-78a0-ba7f-0d2ddb1eed86","sha256":"db59fc7490060616377d25c7eb387220c182675196eeb5ec68e06c905dcd4be7","created":"2026-08-04T00:19:18.517Z","duration":14.687938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":69},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. I'm looking for a Mafi. I see. No worries. Maybe I'll just write your ring back. Thank you.","confidence":0.99658203,"words":[{"word":"yes","start":2.3999999,"end":2.72,"confidence":0.7570801,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.32849007844924927},{"word":"good","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6200382113456726},{"word":"morning","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.5211530923843384},{"word":"i'm","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.17778228223323822},{"word":"looking","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.16785065829753876},{"word":"for","start":3.6799998,"end":4.0,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1538732349872589},{"word":"a","start":4.0,"end":4.08,"confidence":0.1772461,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0894666388630867},{"word":"mafi","start":4.08,"end":4.58,"confidence":0.41377768,"punctuated_word":"Mafi.","sentiment":"neutral","sentiment_score":0.09600703418254852},{"word":"i","start":8.24,"end":8.48,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00826985388994217},{"word":"see","start":8.48,"end":8.98,"confidence":0.9758301,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.004927417263388634},{"word":"no","start":9.12,"end":9.28,"confidence":0.7949219,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05569705367088318},{"word":"worries","start":9.28,"end":9.599999,"confidence":0.9941406,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.010704193264245989},{"word":"maybe","start":9.599999,"end":9.92,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.0007554367184638977},{"word":"i'll","start":9.92,"end":10.08,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.035424791276454926},{"word":"just","start":10.08,"end":10.24,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.027542129158973697},{"word":"write","start":10.24,"end":10.48,"confidence":0.9135742,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.013499684631824492},{"word":"your","start":10.48,"end":10.639999,"confidence":0.78222656,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.003092050552368164},{"word":"ring","start":10.639999,"end":10.88,"confidence":0.9873047,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.06774909049272537},{"word":"back","start":10.88,"end":11.2,"confidence":0.99902344,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.06285572052001953},{"word":"thank","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6236488819122314},{"word":"you","start":11.44,"end":11.94,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4755185842514038}],"paragraphs":{"transcript":"\nYes. Good morning. I'm looking for a Mafi. I see. No worries.\n\nMaybe I'll just write your ring back. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.32849007844924927},{"text":"Good morning.","start":2.72,"end":3.1999998,"sentiment":"positive","sentiment_score":0.5705956518650055},{"text":"I'm looking for a Mafi.","start":3.1999998,"end":4.58,"sentiment":"neutral","sentiment_score":0.13699596971273423},{"text":"I see.","start":8.24,"end":8.98,"sentiment":"neutral","sentiment_score":-0.0065986355766654015},{"text":"No worries.","start":9.12,"end":9.599999,"sentiment":"neutral","sentiment_score":0.03320062346756458}],"sentiment":"neutral","sentiment_score":0.18398876721039414,"num_words":12,"start":2.3999999,"end":9.599999},{"sentences":[{"text":"Maybe I'll just write your ring back.","start":9.599999,"end":11.2,"sentiment":"neutral","sentiment_score":0.029247828892299106},{"text":"Thank you.","start":11.2,"end":11.94,"sentiment":"positive","sentiment_score":0.5495837330818176}],"sentiment":"neutral","sentiment_score":0.14487802982330322,"num_words":9,"start":9.599999,"end":11.94}]}}]},{"alternatives":[{"transcript":"Otter, this is Jolene. I'm sorry. He's in a meeting right now. Can I take a message? Bye.","confidence":0.9970703,"words":[{"word":"otter","start":0.16,"end":0.39999998,"confidence":0.5083415,"punctuated_word":"Otter,","sentiment":"neutral","sentiment_score":0.08159994333982468},{"word":"this","start":0.39999998,"end":0.48,"confidence":0.98828125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09115896373987198},{"word":"is","start":0.48,"end":0.71999997,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0951286479830742},{"word":"jolene","start":0.71999997,"end":1.22,"confidence":0.9926758,"punctuated_word":"Jolene.","sentiment":"neutral","sentiment_score":0.11071445047855376},{"word":"i'm","start":5.12,"end":5.3599997,"confidence":0.9926758,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1508025825023651},{"word":"sorry","start":5.3599997,"end":5.6,"confidence":0.986084,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1842532604932785},{"word":"he's","start":5.6,"end":5.7599998,"confidence":0.9970703,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.15943723917007446},{"word":"in","start":5.7599998,"end":5.92,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1786515861749649},{"word":"a","start":5.92,"end":6.0,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19122664630413055},{"word":"meeting","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.19853438436985016},{"word":"right","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.14780957996845245},{"word":"now","start":6.3999996,"end":6.64,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.11877118796110152},{"word":"can","start":6.64,"end":6.7999997,"confidence":0.96972656,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.03204759210348129},{"word":"i","start":6.7999997,"end":6.8799996,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03128115087747574},{"word":"take","start":6.8799996,"end":7.04,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.04164988175034523},{"word":"a","start":7.04,"end":7.12,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04835671931505203},{"word":"message","start":7.12,"end":7.62,"confidence":1.0,"punctuated_word":"message?","sentiment":"neutral","sentiment_score":-0.04215920716524124},{"word":"bye","start":12.24,"end":12.74,"confidence":0.98339844,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.19584821164608}],"paragraphs":{"transcript":"\nOtter, this is Jolene. I'm sorry. He's in a meeting right now. Can I take a message? Bye.","paragraphs":[{"sentences":[{"text":"Otter, this is Jolene.","start":0.16,"end":1.22,"sentiment":"neutral","sentiment_score":0.09465050138533115},{"text":"I'm sorry.","start":5.12,"end":5.6,"sentiment":"neutral","sentiment_score":-0.1675279214978218},{"text":"He's in a meeting right now.","start":5.6,"end":6.64,"sentiment":"neutral","sentiment_score":-0.16573843732476234},{"text":"Can I take a message?","start":6.64,"end":7.62,"sentiment":"neutral","sentiment_score":-0.03909891024231911},{"text":"Bye.","start":12.24,"end":12.74,"sentiment":"neutral","sentiment_score":0.19584821164608}],"sentiment":"neutral","sentiment_score":-0.05280726672046714,"num_words":18,"start":0.16,"end":12.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Otter, this is Jolene.\n\nChannel 0: Yes. Good morning. I'm looking for a Mafi.\n\nChannel 1: I'm sorry. He's in a meeting right now. Can I take a message?\n\nChannel 0: I see. No worries. Maybe I'll just write your ring back. Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Otter, this is Jolene.","start":0.16,"end":1.22,"sentiment":"neutral","sentiment_score":0.09465050138533115}],"sentiment":"neutral","sentiment_score":0.09465050138533115,"channel":1,"num_words":4,"start":0.16,"end":1.22},{"sentences":[{"text":"Yes.","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.32849007844924927},{"text":"Good morning.","start":2.72,"end":3.1999998,"sentiment":"positive","sentiment_score":0.5705956518650055},{"text":"I'm looking for a Mafi.","start":3.1999998,"end":4.58,"sentiment":"neutral","sentiment_score":0.13699596971273423}],"sentiment":"neutral","sentiment_score":0.2693326538428664,"channel":0,"num_words":8,"start":2.3999999,"end":4.58},{"sentences":[{"text":"I'm sorry.","start":5.12,"end":5.6,"sentiment":"neutral","sentiment_score":-0.1675279214978218},{"text":"He's in a meeting right now.","start":5.6,"end":6.64,"sentiment":"neutral","sentiment_score":-0.16573843732476234},{"text":"Can I take a message?","start":6.64,"end":7.62,"sentiment":"neutral","sentiment_score":-0.03909891024231911}],"sentiment":"neutral","sentiment_score":-0.11730623216583179,"channel":1,"num_words":13,"start":5.12,"end":7.62},{"sentences":[{"text":"I see.","start":8.24,"end":8.98,"sentiment":"neutral","sentiment_score":-0.0065986355766654015},{"text":"No worries.","start":9.12,"end":9.599999,"sentiment":"neutral","sentiment_score":0.03320062346756458},{"text":"Maybe I'll just write your ring back.","start":9.599999,"end":11.2,"sentiment":"neutral","sentiment_score":0.029247828892299106},{"text":"Thank you.","start":11.2,"end":11.94,"sentiment":"positive","sentiment_score":0.5495837330818176}],"sentiment":"neutral","sentiment_score":0.10439278801473287,"channel":0,"num_words":13,"start":8.24,"end":11.94},{"sentences":[{"text":"Bye.","start":12.24,"end":12.74,"sentiment":"neutral","sentiment_score":0.19584821164608}],"sentiment":"neutral","sentiment_score":0.19584821164608,"channel":1,"num_words":1,"start":12.24,"end":12.74}]},"summary":{"result":"success","short":"Otter, this is Jolene. Yes. Good morning. I'm looking for a Mafi. I'm sorry. He's in a meeting right now. Can I take a message? I see. No worries. Maybe I'll just write your ring back. Thank you. Bye."},"intents":{"segments":[{"text":"No worries. Maybe I'll just write your ring back. Thank you. Bye.","start_word":27,"end_word":38,"intents":[{"intent":"Take message","confidence_score":0.08292723}]}]},"sentiments":{"segments":[{"text":"Otter, this is Jolene. Yes.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.14202110469341278},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.554114818572998},{"text":"I'm looking for a Mafi. I'm sorry. He's in a meeting right now. Can I take a message? I see. No worries. Maybe I'll just write your ring back.","start_word":7,"end_word":35,"sentiment":"neutral","sentiment_score":-0.016940511763095856},{"text":"Thank you.","start_word":36,"end_word":37,"sentiment":"positive","sentiment_score":0.5248953700065613},{"text":"Bye.","start_word":38,"end_word":38,"sentiment":"neutral","sentiment_score":0.261814683675766}],"average":{"sentiment":"neutral","sentiment_score":0.06660377115443133}}}}