{"metadata":{"transaction_key":"deprecated","request_id":"019fa633-8529-7f72-944a-51c2fba6a054","sha256":"cc75d0e82242eacaf71a36d4c5444d95befb64531c184e87454b6be47b19c88b","created":"2026-07-28T00:50:23.060Z","duration":7.2719374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":33},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Anthony Lee from Australian Country Choice. Please leave a message, and I'll come back to you as soon as I can.","confidence":0.99902344,"words":[{"word":"hi","start":0.64,"end":0.88,"confidence":0.93896484,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.18735371530056},{"word":"you've","start":0.88,"end":1.04,"confidence":0.99316406,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.12362073361873628},{"word":"called","start":1.04,"end":1.28,"confidence":0.55615234,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.043848514556884766},{"word":"anthony","start":1.28,"end":1.68,"confidence":0.99902344,"punctuated_word":"Anthony","sentiment":"neutral","sentiment_score":0.12450309097766876},{"word":"lee","start":1.68,"end":1.8399999,"confidence":0.9614258,"punctuated_word":"Lee","sentiment":"neutral","sentiment_score":0.17249497771263125},{"word":"from","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17915642261505127},{"word":"australian","start":2.1599998,"end":2.56,"confidence":0.9892578,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":0.1852545440196991},{"word":"country","start":2.56,"end":2.96,"confidence":0.97265625,"punctuated_word":"Country","sentiment":"neutral","sentiment_score":0.10604935884475708},{"word":"choice","start":2.96,"end":3.46,"confidence":0.9941406,"punctuated_word":"Choice.","sentiment":"neutral","sentiment_score":0.1818791925907135},{"word":"please","start":4.0,"end":4.3199997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.16689886152744293},{"word":"leave","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1979554742574692},{"word":"a","start":4.48,"end":4.64,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2564394176006317},{"word":"message","start":4.64,"end":4.96,"confidence":0.9482422,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.14885911345481873},{"word":"and","start":4.96,"end":5.2,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.060512274503707886},{"word":"i'll","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03750184178352356},{"word":"come","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.07665613293647766},{"word":"back","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.06701475381851196},{"word":"to","start":5.7599998,"end":5.92,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.015775591135025024},{"word":"you","start":5.92,"end":6.0,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0035986900329589844},{"word":"as","start":6.0,"end":6.24,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.09743016958236694},{"word":"soon","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.10838174819946288},{"word":"as","start":6.48,"end":6.64,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.05342307686805725},{"word":"i","start":6.64,"end":6.72,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05989021062850952},{"word":"can","start":6.72,"end":7.22,"confidence":0.9995117,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.05115415155887604}],"paragraphs":{"transcript":"\nHi. You've called Anthony Lee from Australian Country Choice. Please leave a message, and I'll come back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"neutral","sentiment_score":0.18735371530056},{"text":"You've called Anthony Lee from Australian Country Choice.","start":0.88,"end":3.46,"sentiment":"neutral","sentiment_score":0.13960085436701775},{"text":"Please leave a message, and I'll come back to you as soon as I can.","start":4.0,"end":7.22,"sentiment":"neutral","sentiment_score":-0.08496758043766021}],"sentiment":"neutral","sentiment_score":0.0012352851529916133,"num_words":24,"start":0.64,"end":7.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Anthony Lee from Australian Country Choice. Please leave a message, and I'll come back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"neutral","sentiment_score":0.18735371530056},{"text":"You've called Anthony Lee from Australian Country Choice.","start":0.88,"end":3.46,"sentiment":"neutral","sentiment_score":0.13960085436701775},{"text":"Please leave a message, and I'll come back to you as soon as I can.","start":4.0,"end":7.22,"sentiment":"neutral","sentiment_score":-0.08496758043766021}],"sentiment":"neutral","sentiment_score":0.0012352851529916133,"channel":1,"num_words":24,"start":0.64,"end":7.22}]},"summary":{"result":"success","short":"Hi. You've called Anthony Lee from Australian Country Choice. Please leave a message, and I'll come back to you as soon as I can."},"intents":{"segments":[{"text":"Please leave a message, and I'll come back to you as soon as I can.","start_word":9,"end_word":23,"intents":[{"intent":"Leave message","confidence_score":0.6332984}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Anthony Lee from Australian Country Choice. Please leave a message, and I'll come back to you as soon as I can.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.0021015009842813015}],"average":{"sentiment":"neutral","sentiment_score":0.0021015008290608725}}}}