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Mary asked if Sophie had received an email and if she would like to be called back within an hour. Sophie requested to be called back in an hour and Mary suggested calling her back at a different time."},"intents":{"segments":[{"text":"If I may ask, when will you go back to your house so that I can give you a call, or you can always call me back when every time that you go back to your house. Because Maybe.","start_word":50,"end_word":88,"intents":[{"intent":"Schedule call","confidence_score":0.40463716}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.49696528911590576},{"text":"May I have your name, please? Hello. Hi. Hello? It's. It's Sophie. Hello, Sophie.","start_word":9,"end_word":22,"sentiment":"neutral","sentiment_score":0.18147550523281095},{"text":"How are you today? I'm good.","start_word":23,"end_word":28,"sentiment":"positive","sentiment_score":0.43767616152763367},{"text":"Yeah. I sent you an email earlier. Did you receive my email? Yeah. But I'm not in the house. Mhmm. Yeah. If I may ask, when will you go back to your house so that I can give you a call, or you can always call me back when every time that you go back to your house. Because Maybe. there Within sure. Go ahead. an hour. Oh, Hello? sure. Do you yeah. Do you want me to call you after an hour today? Yeah. Okay. I'll call you within an hour. Just give me one second. Or maybe once I get there, can I give you a buzz? Sure. Just That's in fine case as it's well. more than an hour. Yeah. Yeah. No worries. Okay.","start_word":29,"end_word":155,"sentiment":"neutral","sentiment_score":0.026029743254184723},{"text":"Alright. Thank you so much for ringing me back, and you have a great day.","start_word":156,"end_word":170,"sentiment":"positive","sentiment_score":0.5674095153808594},{"text":"Goodbye for now. Okay. Thank you. Bye. It's it's about the","start_word":171,"end_word":181,"sentiment":"neutral","sentiment_score":0.1325840950012207}],"average":{"sentiment":"neutral","sentiment_score":0.1329209298798532}}}}