{"metadata":{"transaction_key":"deprecated","request_id":"019f6ead-0afa-77c0-baca-d92d5a75ddfc","sha256":"c704db3d619100f259f3a77fde308f2a5cddf4d7b186cf3dc55811578b404f5a","created":"2026-07-17T06:04:23.554Z","duration":27.719938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":88,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":99,"output_tokens":99},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":99,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. It's Andrew from Videlens AI. Is this Matthew? Oh, Matthew, have I caught you in a bad time? Yes. Well, this is just real quick, Matthew. I'm calling about Vigilance AI. It is our twenty four seven AI security analyst. Matthew, we help teams in","confidence":0.98535156,"words":[{"word":"oh","start":2.96,"end":3.28,"confidence":0.98046875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06605813652276993},{"word":"hi","start":3.28,"end":3.78,"confidence":0.98706055,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.06260816752910614},{"word":"it's","start":3.84,"end":4.24,"confidence":0.89819336,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05966629832983017},{"word":"andrew","start":4.24,"end":4.74,"confidence":0.9980469,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.06639877706766129},{"word":"from","start":5.12,"end":5.44,"confidence":0.94921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08180157840251923},{"word":"videlens","start":5.44,"end":5.94,"confidence":0.23673503,"punctuated_word":"Videlens","sentiment":"neutral","sentiment_score":0.09399281442165376},{"word":"ai","start":6.08,"end":6.48,"confidence":0.87646484,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.06461689621210098},{"word":"is","start":6.48,"end":6.64,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03987500071525574},{"word":"this","start":6.64,"end":7.12,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03736148774623871},{"word":"matthew","start":7.12,"end":7.62,"confidence":0.98706055,"punctuated_word":"Matthew?","sentiment":"neutral","sentiment_score":0.024677658453583717},{"word":"oh","start":10.08,"end":10.4,"confidence":0.8642578,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1482577621936798},{"word":"matthew","start":10.4,"end":10.88,"confidence":0.77246094,"punctuated_word":"Matthew,","sentiment":"neutral","sentiment_score":-0.2635654807090759},{"word":"have","start":10.88,"end":11.04,"confidence":0.99121094,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3600305914878845},{"word":"i","start":11.04,"end":11.2,"confidence":0.9941406,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4835456907749176},{"word":"caught","start":11.2,"end":11.44,"confidence":0.99609375,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.5576504468917847},{"word":"you","start":11.44,"end":11.5199995,"confidence":0.98828125,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5855851173400879},{"word":"in","start":11.5199995,"end":11.759999,"confidence":0.8984375,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5549106001853943},{"word":"a","start":11.759999,"end":11.84,"confidence":0.98828125,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5194032788276672},{"word":"bad","start":11.84,"end":12.08,"confidence":0.9140625,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.5793699622154236},{"word":"time","start":12.08,"end":12.58,"confidence":0.80688477,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.5266681909561157},{"word":"yes","start":17.414999,"end":17.895,"confidence":0.81103516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03507005795836449},{"word":"well","start":17.895,"end":18.295,"confidence":0.873291,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.03711601719260216},{"word":"this","start":18.295,"end":18.455,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06314156949520111},{"word":"is","start":18.455,"end":18.615,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13120296597480774},{"word":"just","start":18.615,"end":18.855,"confidence":0.9667969,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11935316026210784},{"word":"real","start":18.855,"end":19.095,"confidence":0.9819336,"punctuated_word":"real","sentiment":"neutral","sentiment_score":0.05084884166717529},{"word":"quick","start":19.095,"end":19.335,"confidence":0.99658203,"punctuated_word":"quick,","sentiment":"neutral","sentiment_score":0.2011522650718689},{"word":"matthew","start":19.335,"end":19.835,"confidence":0.9902344,"punctuated_word":"Matthew.","sentiment":"neutral","sentiment_score":0.1592324674129486},{"word":"i'm","start":20.055,"end":20.215,"confidence":0.9692383,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07870423793792725},{"word":"calling","start":20.215,"end":20.455,"confidence":0.87841797,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.0766107514500618},{"word":"about","start":20.455,"end":20.775,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.08803568035364151},{"word":"vigilance","start":20.775,"end":21.275,"confidence":0.9099121,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.10971250385046004},{"word":"ai","start":21.414999,"end":21.654999,"confidence":0.88183594,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.11421725153923036},{"word":"it","start":21.654999,"end":21.895,"confidence":0.98535156,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.07286521047353745},{"word":"is","start":21.895,"end":22.055,"confidence":0.97998047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08324714004993439},{"word":"our","start":22.055,"end":22.375,"confidence":0.9135742,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08412674069404602},{"word":"twenty","start":22.375,"end":22.695,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.07411645352840424},{"word":"four","start":22.695,"end":22.935,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.04775121808052063},{"word":"seven","start":22.935,"end":23.335,"confidence":0.9980469,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.041644658893346786},{"word":"ai","start":23.335,"end":23.654999,"confidence":0.9892578,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.0978369191288948},{"word":"security","start":23.654999,"end":24.134998,"confidence":0.984375,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.030412092804908752},{"word":"analyst","start":24.134998,"end":24.634998,"confidence":0.99365234,"punctuated_word":"analyst.","sentiment":"neutral","sentiment_score":0.05146312713623047},{"word":"matthew","start":25.095,"end":25.494999,"confidence":0.986084,"punctuated_word":"Matthew,","sentiment":"neutral","sentiment_score":-0.02815854176878929},{"word":"we","start":25.494999,"end":25.654999,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1583040952682495},{"word":"help","start":25.654999,"end":25.895,"confidence":0.9941406,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.14762809872627258},{"word":"teams","start":25.895,"end":26.294998,"confidence":0.9199219,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.05807357281446457},{"word":"in","start":26.294998,"end":26.794998,"confidence":0.65625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0511263832449913}],"paragraphs":{"transcript":"\nOh, hi. It's Andrew from Videlens AI. Is this Matthew? Oh, Matthew, have I caught you in a bad time? Yes.\n\nWell, this is just real quick, Matthew. I'm calling about Vigilance AI. It is our twenty four seven AI security analyst. Matthew, we help teams in","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.96,"end":3.78,"sentiment":"neutral","sentiment_score":0.06433315202593803},{"text":"It's Andrew from Videlens AI.","start":3.84,"end":6.48,"sentiment":"neutral","sentiment_score":0.07329527288675308},{"text":"Is this Matthew?","start":6.48,"end":7.62,"sentiment":"neutral","sentiment_score":0.033971382305026054},{"text":"Oh, Matthew, have I caught you in a bad time?","start":10.08,"end":12.58,"sentiment":"negative","sentiment_score":-0.4578987121582031},{"text":"Yes.","start":17.414999,"end":17.895,"sentiment":"neutral","sentiment_score":0.03507005795836449}],"sentiment":"neutral","sentiment_score":-0.18794572610585464,"num_words":21,"start":2.96,"end":17.895},{"sentences":[{"text":"Well, this is just real quick, Matthew.","start":17.895,"end":19.835,"sentiment":"neutral","sentiment_score":0.10886389815381595},{"text":"I'm calling about Vigilance AI.","start":20.055,"end":21.654999,"sentiment":"neutral","sentiment_score":0.0934560850262642},{"text":"It is our twenty four seven AI security analyst.","start":21.654999,"end":24.634998,"sentiment":"neutral","sentiment_score":0.06482928453220262},{"text":"Matthew, we help teams in","start":25.095,"end":26.794998,"sentiment":"neutral","sentiment_score":0.07739472165703773}],"sentiment":"neutral","sentiment_score":0.08460634158780941,"num_words":26,"start":17.895,"end":26.794998}]}}]},{"alternatives":[{"transcript":"Hello? Yes. It is. Yeah. You had a little bit. What what's this about? No. Thanks.","confidence":0.96875,"words":[{"word":"hello","start":0.39999998,"end":0.9,"confidence":0.8017578,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.014264237135648727},{"word":"yes","start":8.72,"end":9.04,"confidence":0.93115234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08375105261802673},{"word":"it","start":9.04,"end":9.28,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.07903198897838593},{"word":"is","start":9.28,"end":9.78,"confidence":0.9790039,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.042724594473838806},{"word":"yeah","start":14.015,"end":14.335,"confidence":0.9736328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.307395339012146},{"word":"you","start":14.335,"end":14.495001,"confidence":0.96875,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.37068378925323486},{"word":"had","start":14.495001,"end":14.735001,"confidence":0.55371094,"punctuated_word":"had","sentiment":"negative","sentiment_score":-0.3380458354949951},{"word":"a","start":14.735001,"end":14.815001,"confidence":0.84716797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3128663897514343},{"word":"little","start":14.815001,"end":15.055,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.25678884983062744},{"word":"bit","start":15.055,"end":15.215,"confidence":0.8796387,"punctuated_word":"bit.","sentiment":"neutral","sentiment_score":-0.32531434297561646},{"word":"what","start":15.215,"end":15.375,"confidence":0.90283203,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.3017677664756775},{"word":"what's","start":15.375,"end":15.695,"confidence":0.5734863,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.26400482654571533},{"word":"this","start":15.695,"end":15.775001,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2217988222837448},{"word":"about","start":15.775001,"end":16.275002,"confidence":0.9995117,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":-0.2030760794878006},{"word":"no","start":25.295,"end":25.535,"confidence":0.79052734,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06923945993185043},{"word":"thanks","start":25.535,"end":26.035,"confidence":0.9970703,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.1880039274692535}],"paragraphs":{"transcript":"\nHello? Yes. It is. Yeah. You had a little bit.\n\nWhat what's this about? No. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.014264237135648727},{"text":"Yes.","start":8.72,"end":9.04,"sentiment":"neutral","sentiment_score":0.08375105261802673},{"text":"It is.","start":9.04,"end":9.78,"sentiment":"neutral","sentiment_score":0.060878291726112366},{"text":"Yeah.","start":14.015,"end":14.335,"sentiment":"neutral","sentiment_score":-0.307395339012146},{"text":"You had a little bit.","start":14.335,"end":15.215,"sentiment":"neutral","sentiment_score":-0.3207398414611816}],"sentiment":"neutral","sentiment_score":-0.1691322673112154,"num_words":10,"start":0.39999998,"end":15.215},{"sentences":[{"text":"What what's this about?","start":15.215,"end":16.275002,"sentiment":"neutral","sentiment_score":-0.24766187369823456},{"text":"No.","start":25.295,"end":25.535,"sentiment":"neutral","sentiment_score":-0.06923945993185043},{"text":"Thanks.","start":25.535,"end":26.035,"sentiment":"neutral","sentiment_score":0.1880039274692535}],"sentiment":"neutral","sentiment_score":-0.14531383787592253,"num_words":6,"start":15.215,"end":26.035}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. It's Andrew from Videlens AI. Is this Matthew?\n\nChannel 1: Yes. It is.\n\nChannel 0: Oh, Matthew, have I caught you in a bad time?\n\nChannel 1: Yeah. You had a little bit. What what's this about?\n\nChannel 0: Yes. Well, this is just real quick, Matthew. I'm calling about Vigilance AI. It is our twenty four seven AI security analyst. Matthew,\n\nChannel 1: No.\n\nChannel 0: we\n\nChannel 1: Thanks.\n\nChannel 0: help teams in","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.014264237135648727}],"sentiment":"neutral","sentiment_score":0.014264237135648727,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Oh, hi.","start":2.96,"end":3.78,"sentiment":"neutral","sentiment_score":0.06433315202593803},{"text":"It's Andrew from Videlens AI.","start":3.84,"end":6.48,"sentiment":"neutral","sentiment_score":0.07329527288675308},{"text":"Is this Matthew?","start":6.48,"end":7.62,"sentiment":"neutral","sentiment_score":0.033971382305026054}],"sentiment":"neutral","sentiment_score":0.05970568154007196,"channel":0,"num_words":10,"start":2.96,"end":7.62},{"sentences":[{"text":"Yes.","start":8.72,"end":9.04,"sentiment":"neutral","sentiment_score":0.08375105261802673},{"text":"It is.","start":9.04,"end":9.78,"sentiment":"neutral","sentiment_score":0.060878291726112366}],"sentiment":"neutral","sentiment_score":0.06850254535675049,"channel":1,"num_words":3,"start":8.72,"end":9.78},{"sentences":[{"text":"Oh, Matthew, have I caught you in a bad time?","start":10.08,"end":12.58,"sentiment":"negative","sentiment_score":-0.4578987121582031}],"sentiment":"negative","sentiment_score":-0.4578987121582031,"channel":0,"num_words":10,"start":10.08,"end":12.58},{"sentences":[{"text":"Yeah.","start":14.015,"end":14.335,"sentiment":"neutral","sentiment_score":-0.307395339012146},{"text":"You had a little bit.","start":14.335,"end":15.215,"sentiment":"neutral","sentiment_score":-0.3207398414611816},{"text":"What what's this about?","start":15.215,"end":16.275002,"sentiment":"neutral","sentiment_score":-0.24766187369823456}],"sentiment":"neutral","sentiment_score":-0.29017420411109923,"channel":1,"num_words":10,"start":14.015,"end":16.275002},{"sentences":[{"text":"Yes.","start":17.414999,"end":17.895,"sentiment":"neutral","sentiment_score":0.03507005795836449},{"text":"Well, this is just real quick, Matthew.","start":17.895,"end":19.835,"sentiment":"neutral","sentiment_score":0.10886389815381595},{"text":"I'm calling about Vigilance AI.","start":20.055,"end":21.654999,"sentiment":"neutral","sentiment_score":0.0934560850262642},{"text":"It is our twenty four seven AI security analyst.","start":21.654999,"end":24.634998,"sentiment":"neutral","sentiment_score":0.06482928453220262},{"text":"Matthew,","start":25.095,"end":25.494999,"sentiment":"neutral","sentiment_score":-0.02815854176878929}],"sentiment":"neutral","sentiment_score":0.07911751257336658,"channel":0,"num_words":23,"start":17.414999,"end":25.494999},{"sentences":[{"text":"No.","start":25.295,"end":25.535,"sentiment":"neutral","sentiment_score":-0.06923945993185043}],"sentiment":"neutral","sentiment_score":-0.06923945993185043,"channel":1,"num_words":1,"start":25.295,"end":25.535},{"sentences":[{"text":"we","start":25.494999,"end":25.654999,"sentiment":"neutral","sentiment_score":0.1583040952682495}],"sentiment":"neutral","sentiment_score":0.1583040952682495,"channel":0,"num_words":1,"start":25.494999,"end":25.654999},{"sentences":[{"text":"Thanks.","start":25.535,"end":26.035,"sentiment":"neutral","sentiment_score":0.1880039274692535}],"sentiment":"neutral","sentiment_score":0.1880039274692535,"channel":1,"num_words":1,"start":25.535,"end":26.035},{"sentences":[{"text":"help teams in","start":25.654999,"end":26.794998,"sentiment":"neutral","sentiment_score":0.08560935159524281}],"sentiment":"neutral","sentiment_score":0.08560935159524281,"channel":0,"num_words":3,"start":25.654999,"end":26.794998}]},"summary":{"result":"success","short":"An agent from Videlens AI, named Andrew, calls Matthew to discuss their AI security analyst,aterplex. Matthew is initially confused but eventually introduces himself and asks about the purpose of the call. Andrew explains that it is for their 24/7 AI security analyst and apologizes for being late."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. It's Andrew from Videlens AI. Is this Matthew? Yes. It is.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.05987834930419922},{"text":"Oh, Matthew, have I caught you in a bad time?","start_word":14,"end_word":23,"sentiment":"negative","sentiment_score":-0.4312058687210083},{"text":"Yeah. You had a little bit. What what's this about? Yes. Well, this is just real quick, Matthew. I'm calling about Vigilance AI. It is our twenty four seven AI security analyst. Matthew, No. we Thanks. help teams in","start_word":24,"end_word":62,"sentiment":"neutral","sentiment_score":-0.019026152789592743}],"average":{"sentiment":"neutral","sentiment_score":-0.055794778496328024}}}}