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Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.02213449403643608}],"sentiment":"neutral","sentiment_score":0.02213449403643608,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Yes.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.08872071653604507},{"text":"Hello.","start":2.72,"end":3.04,"sentiment":"neutral","sentiment_score":0.1164972484111786},{"text":"Good afternoon.","start":3.04,"end":3.6799998,"sentiment":"positive","sentiment_score":0.3384397476911545},{"text":"This is Maureen again from Airtel.","start":3.6799998,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.1866573542356491},{"text":"Am I speaking","start":5.92,"end":6.56,"sentiment":"neutral","sentiment_score":0.07504300276438396}],"sentiment":"neutral","sentiment_score":0.1713208149258907,"channel":0,"num_words":13,"start":2.48,"end":6.56},{"sentences":[{"text":"Yep.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.061647526919841766}],"sentiment":"neutral","sentiment_score":0.061647526919841766,"channel":1,"num_words":1,"start":6.48,"end":6.98},{"sentences":[{"text":"with Sean Mackendon?","start":6.56,"end":7.94,"sentiment":"neutral","sentiment_score":0.05217216660579046}],"sentiment":"neutral","sentiment_score":0.05217216660579046,"channel":0,"num_words":3,"start":6.56,"end":7.94},{"sentences":[{"text":"Yes.","start":7.7599998,"end":8.08,"sentiment":"neutral","sentiment_score":0.09080910682678224},{"text":"You 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She confirms his identity and offers to assist him further with an email instruction. She gives Sean instructions to respond to her email or call back if he has issues. The call ends with Maureen thanking Sean and saying goodbye."},"intents":{"segments":[{"text":"Then or just respond to my email so that I can assist you further. Okay.","start_word":73,"end_word":87,"intents":[{"intent":"Request assistance with email","confidence_score":0.0029964293}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen again from Airtel. Am I speaking Yep. with Sean Mackendon? Yes. You are. Yeah. Yep. Have you received email instruction? Yeah. I just saw it. Mhmm. Do you want me to walk you through, or you'll just give us a callback if ever you run into any issues? I'll just give you a callback. I think I should be right to do it. Okay. Sure. Then or just respond to my email so that I can assist you further. 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