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Hello. Good afternoon. Yeah. So the problem is, basically, I have I have a question, actually.\n\nI have doubt. So I got my SIM cards. I'm working in Australia. So I'm in Australia right now, and I got a new SIM card in India, and it's active as well. So how can I, you know, turn it from a physical SIM in India to an eSIM in Australia?\n\nYes. I wanna convert my Indian phone number, a a 10 SIM a 10 phone number to an eSIM right now where I'm at where I where I am in Australia. No. No. No.\n\nNo. I've this is Airtel customer care. Right? Yeah. So I've got an Indian SIM.\n\nLike, I have the same number. It stopped working here in Australia. And then when I called the customer care last month, they said that you can send someone with an NOC and all in India and get the SIM. And I got that. It is activated now, and I wanna convert it's in India.\n\nThe the SIM is in India. It is activated. So they were like, after you activate, you know, there's a there's a step which you can follow, and then you can activate that convert that into Nissan and Australia. Yeah. No.\n\nOkay. Okay. Yeah. Alright. Yeah.\n\nI'll yeah. Hold on. Thank you.","paragraphs":[{"sentences":[{"text":"Hey.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.13470964133739471},{"text":"Hello.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.1531980186700821},{"text":"Good afternoon.","start":5.3599997,"end":6.02,"sentiment":"neutral","sentiment_score":0.2640538960695267},{"text":"Yeah.","start":6.72,"end":7.2,"sentiment":"neutral","sentiment_score":0.13609638810157776},{"text":"So the problem is, basically, I have I have a question, actually.","start":7.2,"end":12.525,"sentiment":"neutral","sentiment_score":-0.07525683597971995}],"sentiment":"neutral","sentiment_score":0.002884106381851084,"num_words":17,"start":4.7999997,"end":12.525},{"sentences":[{"text":"I have doubt.","start":12.525,"end":13.325,"sentiment":"neutral","sentiment_score":-0.17981290320555368},{"text":"So I got my SIM 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Good afternoon. This is Maureen.\n\nChannel 1: Hey. Hello. Good afternoon. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So the problem is, basically, I have I have a question, actually. I have doubt. So I got my SIM cards. I'm working in Australia. So I'm in Australia right now, and I got a new SIM card in India, and it's active as well.\n\nSo how can I, you know, turn it from a physical SIM in India to an eSIM in Australia?\n\nChannel 0: You want to port your engine phone number?\n\nChannel 1: Yes. I wanna convert my Indian phone number, a a 10 SIM a 10 phone number to an eSIM right now where I'm at where I where I am in Australia.\n\nChannel 0: Okay. Sorry. But the only this is Australian phone numbers. We're unable to get you an issue for your Indian phone number.\n\nChannel 1: No. No. No. No. I've this is Airtel customer care.\n\nRight?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. So I've got an Indian SIM. Like, I have the same number. It stopped working here in Australia. And then when\n\nChannel 0: Mhmm.\n\nChannel 1: I called the customer care last month, they said that you can send someone with an NOC and all in India and get the SIM. And I got that. It is activated now, and I wanna convert it's in India. The the SIM is in India. It is activated.\n\nSo they were like, after you activate, you know, there's a there's a step which you can follow, and then you can activate that convert that into Nissan and Australia.\n\nChannel 0: But it's an Indian phone number. Right? It's not an Australian.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: No.\n\nChannel 0: Because we only service Australian phone numbers, so we can help\n\nChannel 1: Okay.\n\nChannel 0: you if it's a different number.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Alright.\n\nChannel 0: Thank\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: I'll\n\nChannel 0: Bye.\n\nChannel 1: yeah. Hold on. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.13493873178958893},{"text":"Good afternoon.","start":2.0,"end":2.82,"sentiment":"neutral","sentiment_score":0.31247714161872864},{"text":"This is Maureen.","start":2.8799999,"end":3.78,"sentiment":"neutral","sentiment_score":0.2236605336268743}],"sentiment":"neutral","sentiment_score":0.23847910265127817,"channel":0,"num_words":6,"start":1.68,"end":3.78},{"sentences":[{"text":"Hey.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.13470964133739471},{"text":"Hello.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.1531980186700821},{"text":"Good afternoon.","start":5.3599997,"end":6.02,"sentiment":"neutral","sentiment_score":0.2640538960695267},{"text":"Yeah.","start":6.72,"end":7.2,"sentiment":"neutral","sentiment_score":0.13609638810157776}],"sentiment":"neutral","sentiment_score":0.1904223680496216,"channel":1,"num_words":5,"start":4.7999997,"end":7.2},{"sentences":[{"text":"Yeah.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.06778354197740555}],"sentiment":"neutral","sentiment_score":0.06778354197740555,"channel":0,"num_words":1,"start":6.7999997,"end":7.2999997},{"sentences":[{"text":"So the problem is, basically, I have I have a question, actually.","start":7.2,"end":12.525,"sentiment":"neutral","sentiment_score":-0.07525683597971995},{"text":"I have doubt.","start":12.525,"end":13.325,"sentiment":"neutral","sentiment_score":-0.17981290320555368},{"text":"So I got my SIM cards.","start":13.325,"end":15.085,"sentiment":"neutral","sentiment_score":-0.07371030934154987},{"text":"I'm working in Australia.","start":15.085,"end":16.305,"sentiment":"neutral","sentiment_score":-0.019923692103475332},{"text":"So I'm in Australia right now, and I got a new SIM card in India, and it's active as well.","start":16.765,"end":22.865,"sentiment":"neutral","sentiment_score":-0.012909204931929708}],"sentiment":"neutral","sentiment_score":-0.04939247698833545,"channel":1,"num_words":45,"start":7.2,"end":22.865},{"sentences":[{"text":"So how can I, you know, turn it from a physical SIM in India to an eSIM in Australia?","start":23.244999,"end":28.84,"sentiment":"neutral","sentiment_score":0.0010008876162924264}],"sentiment":"neutral","sentiment_score":0.0010008876162924264,"channel":1,"num_words":19,"start":23.244999,"end":28.84},{"sentences":[{"text":"You want to port your engine phone number?","start":31.6,"end":34.26,"sentiment":"neutral","sentiment_score":-0.003774249111302197}],"sentiment":"neutral","sentiment_score":-0.003774249111302197,"channel":0,"num_words":8,"start":31.6,"end":34.26},{"sentences":[{"text":"Yes.","start":35.620003,"end":36.02,"sentiment":"neutral","sentiment_score":0.05968661233782768},{"text":"I wanna convert my Indian phone number, a a 10 SIM a 10 phone number to an eSIM right now where I'm at where I where I am in Australia.","start":36.02,"end":45.075,"sentiment":"neutral","sentiment_score":0.03551470881793648}],"sentiment":"neutral","sentiment_score":0.03629444764115878,"channel":1,"num_words":31,"start":35.620003,"end":45.075},{"sentences":[{"text":"Okay.","start":47.275,"end":47.775,"sentiment":"neutral","sentiment_score":-0.029290571808815},{"text":"Sorry.","start":48.555,"end":48.955,"sentiment":"neutral","sentiment_score":-0.08680441975593567},{"text":"But the only this is Australian phone 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Australia.","start":89.09,"end":97.954994,"sentiment":"neutral","sentiment_score":-0.04859534377853076}],"sentiment":"neutral","sentiment_score":-0.04859534377853076,"channel":1,"num_words":30,"start":89.09,"end":97.954994},{"sentences":[{"text":"But it's an Indian phone number.","start":100.884995,"end":103.045,"sentiment":"neutral","sentiment_score":-0.16212126861015955},{"text":"Right?","start":103.045,"end":103.524994,"sentiment":"neutral","sentiment_score":-0.10497339814901352},{"text":"It's not an 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we only service Australian phone numbers, so we can help","start":106.645,"end":111.125,"sentiment":"neutral","sentiment_score":-0.10767346518960866}],"sentiment":"neutral","sentiment_score":-0.10767346518960866,"channel":0,"num_words":11,"start":106.645,"end":111.125},{"sentences":[{"text":"Okay.","start":110.810005,"end":111.310005,"sentiment":"neutral","sentiment_score":-0.08318935334682465}],"sentiment":"neutral","sentiment_score":-0.08318935334682465,"channel":1,"num_words":1,"start":110.810005,"end":111.310005},{"sentences":[{"text":"you if it's a different 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The customer care representative explains that they can help with this process, but the customer wants to switch from an Australian phone number to an e [Thead phone number. The customer is advised to send someone with an NOC to switch the SIM card to switch to Nissan and Australia."},"intents":{"segments":[{"text":"So how can I, you know, turn it from a physical SIM in India to an eSIM in Australia?","start_word":57,"end_word":75,"intents":[{"intent":"Turn sim card into esim","confidence_score":0.025803855}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen. Hey. Hello. Good afternoon. Yeah. Yeah. So the problem is, basically, I have I have a question, actually. I have doubt. So I got my SIM cards. I'm working in Australia. So I'm in Australia right now, and I got a new SIM card in India, and it's active as well. So how can I, you know, turn it from a physical SIM in India to an eSIM in Australia? You want to port your engine phone number? Yes. I wanna convert my Indian phone number, a a 10 SIM a 10 phone number to an eSIM right now where I'm at where I where I am in Australia. Okay. Sorry. But the only this is Australian phone numbers. We're unable to get you an issue for your Indian phone number. No. No. No. No. I've this is Airtel customer care. Right? Yeah. Yeah. So I've got an Indian SIM. Like, I have the same number. It stopped working here in Australia. And then when Mhmm. I called the customer care last month, they said that you can send someone with an NOC and all in India and get the SIM. And I got that. It is activated now, and I wanna convert it's in India. The the SIM is in India. It is activated. So they were like, after you activate, you know, there's a there's a step which you can follow, and then you can activate that convert that into Nissan and Australia. But it's an Indian phone number. Right? It's not an Australian. Yeah. Yeah. No. Because we only service Australian phone numbers, so we can help Okay. you if it's a different number. Okay. Yeah. Mhmm. Okay. Alright. Thank Yeah. you. I'll Bye. yeah. Hold on. Thank you.","start_word":0,"end_word":297,"sentiment":"neutral","sentiment_score":-0.046572137624025345}],"average":{"sentiment":"neutral","sentiment_score":-0.046572138704445966}}}}