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to At Home Care. If you're a client or member of the team, press 1. To speak with recruitment about working with us, press 2. For all other inquiries, please press 3 or stay on the line. Tailored support options focused on enhancing the quality of life for people living with a disability Welcome to At Home Care.\n\nThis is Nev speaking. Who's sorry? Okay. Can I ask what it's regarding? Would you be able to spell that name for me?\n\nI don't think we have anyone in IT by that name. Sorry about that. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to At Home Care.","start":0.16,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.21652608513832092},{"text":"If you're a client or member of the team, press 1.","start":2.0,"end":4.98,"sentiment":"neutral","sentiment_score":0.1130610088055784},{"text":"To speak with recruitment about working with us, press 2.","start":5.3599997,"end":8.66,"sentiment":"neutral","sentiment_score":0.08898722268640995},{"text":"For all other inquiries, please press 3 or stay on the line.","start":9.04,"end":12.82,"sentiment":"neutral","sentiment_score":0.08966135637213786},{"text":"Tailored support options focused on enhancing the quality of life for people living with a disability Welcome to At Home Care.","start":17.535,"end":24.494999,"sentiment":"neutral","sentiment_score":0.26596232042426154}],"sentiment":"neutral","sentiment_score":0.1674121822846138,"num_words":59,"start":0.16,"end":24.494999},{"sentences":[{"text":"This is Nev speaking.","start":24.494999,"end":25.555,"sentiment":"neutral","sentiment_score":0.08527549356222153},{"text":"Who's sorry?","start":31.35,"end":32.17,"sentiment":"neutral","sentiment_score":-0.019450295716524124},{"text":"Okay.","start":37.989998,"end":38.489998,"sentiment":"neutral","sentiment_score":0.005629862658679485},{"text":"Can I ask what it's regarding?","start":38.71,"end":40.17,"sentiment":"neutral","sentiment_score":-0.004216502226578693},{"text":"Would you be able to spell that name for me?","start":49.725002,"end":52.065002,"sentiment":"neutral","sentiment_score":-0.006767446827143431}],"sentiment":"neutral","sentiment_score":0.009341641906243951,"num_words":23,"start":24.494999,"end":52.065002},{"sentences":[{"text":"I don't think we have anyone in IT by that name.","start":64.85,"end":71.785,"sentiment":"neutral","sentiment_score":-0.21988765353506262},{"text":"Sorry about that.","start":75.605,"end":76.665,"sentiment":"neutral","sentiment_score":-0.22052006920178732},{"text":"Thanks.","start":78.725006,"end":79.225006,"sentiment":"neutral","sentiment_score":0.28105640411376953},{"text":"Bye.","start":79.44501,"end":79.94501,"sentiment":"neutral","sentiment_score":0.15093708038330078}],"sentiment":"neutral","sentiment_score":-0.16552068199962378,"num_words":16,"start":64.85,"end":79.94501}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to At Home Care. If you're a client or member of the team, press 1. To speak with recruitment about working with us, press 2. For all other inquiries, please press 3 or stay on the line. Tailored support options focused on enhancing the quality of life for people living with a disability Welcome to At Home Care.\n\nThis is Nev speaking.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Jasmin Dur.\n\nChannel 1: Who's sorry?\n\nChannel 0: I'm looking for Jasminder Singh from IT.\n\nChannel 1: Okay. Can I ask what it's regarding?\n\nChannel 0: Yeah. We're just trying to present a cybersecurity with him. Is he available to speak with?\n\nChannel 1: Would you be able to spell that name for me?\n\nChannel 0: Jessminder. It's j e s m I n b e r.\n\nChannel 1: I don't think we have anyone in IT by that\n\nChannel 0: I see.\n\nChannel 1: name.\n\nChannel 0: Okay. If in that case, I'll make a note of it. Thank you for taking\n\nChannel 1: Sorry\n\nChannel 0: this\n\nChannel 1: about\n\nChannel 0: call.\n\nChannel 1: that.\n\nChannel 0: Mhmm. Thank you.\n\nChannel 1: Thanks. 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Jasminder Singh from IT.","start":32.82,"end":35.88,"sentiment":"neutral","sentiment_score":-0.00506882236472198}],"sentiment":"neutral","sentiment_score":-0.00506882236472198,"channel":0,"num_words":7,"start":32.82,"end":35.88},{"sentences":[{"text":"Okay.","start":37.989998,"end":38.489998,"sentiment":"neutral","sentiment_score":0.005629862658679485},{"text":"Can I ask what it's regarding?","start":38.71,"end":40.17,"sentiment":"neutral","sentiment_score":-0.004216502226578693}],"sentiment":"neutral","sentiment_score":-0.00280987867154181,"channel":1,"num_words":7,"start":37.989998,"end":40.17},{"sentences":[{"text":"Yeah.","start":41.38,"end":41.88,"sentiment":"neutral","sentiment_score":-0.002003869041800499},{"text":"We're just trying to present a cybersecurity with him.","start":42.260002,"end":45.355,"sentiment":"neutral","sentiment_score":-0.005272872642510467},{"text":"Is he available to speak 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that","start":64.85,"end":67.605,"sentiment":"neutral","sentiment_score":-0.22877863198518752}],"sentiment":"neutral","sentiment_score":-0.22877863198518752,"channel":1,"num_words":10,"start":64.85,"end":67.605},{"sentences":[{"text":"I see.","start":69.964935,"end":70.86494,"sentiment":"neutral","sentiment_score":-0.18805310875177383}],"sentiment":"neutral","sentiment_score":-0.18805310875177383,"channel":0,"num_words":2,"start":69.964935,"end":70.86494},{"sentences":[{"text":"name.","start":71.285,"end":71.785,"sentiment":"neutral","sentiment_score":-0.13097786903381348}],"sentiment":"neutral","sentiment_score":-0.13097786903381348,"channel":1,"num_words":1,"start":71.285,"end":71.785},{"sentences":[{"text":"Okay.","start":71.80494,"end":72.30494,"sentiment":"neutral","sentiment_score":-0.0043350812047719955},{"text":"If in that case, I'll make a note of it.","start":72.36494,"end":74.784935,"sentiment":"neutral","sentiment_score":0.02981448229402304},{"text":"Thank you for taking","start":74.84494,"end":75.80494,"sentiment":"neutral","sentiment_score":0.1353152170777321}],"sentiment":"neutral","sentiment_score":0.055671374003092446,"channel":0,"num_words":15,"start":71.80494,"end":75.80494},{"sentences":[{"text":"Sorry","start":75.605,"end":75.925,"sentiment":"neutral","sentiment_score":-0.18814769387245175}],"sentiment":"neutral","sentiment_score":-0.18814769387245175,"channel":1,"num_words":1,"start":75.605,"end":75.925},{"sentences":[{"text":"this","start":75.80494,"end":76.12494,"sentiment":"neutral","sentiment_score":-0.23721349239349365}],"sentiment":"neutral","sentiment_score":-0.23721349239349365,"channel":0,"num_words":1,"start":75.80494,"end":76.12494},{"sentences":[{"text":"about","start":75.925,"end":76.165,"sentiment":"neutral","sentiment_score":-0.3132048547267914}],"sentiment":"neutral","sentiment_score":-0.3132048547267914,"channel":1,"num_words":1,"start":75.925,"end":76.165},{"sentences":[{"text":"call.","start":76.12494,"end":76.62494,"sentiment":"negative","sentiment_score":-0.35266971588134766}],"sentiment":"negative","sentiment_score":-0.35266971588134766,"channel":0,"num_words":1,"start":76.12494,"end":76.62494},{"sentences":[{"text":"that.","start":76.165,"end":76.665,"sentiment":"neutral","sentiment_score":-0.16020765900611875}],"sentiment":"neutral","sentiment_score":-0.16020765900611875,"channel":1,"num_words":1,"start":76.165,"end":76.665},{"sentences":[{"text":"Mhmm.","start":77.00494,"end":77.50494,"sentiment":"neutral","sentiment_score":0.04096446186304093},{"text":"Thank you.","start":77.88493,"end":78.62494,"sentiment":"neutral","sentiment_score":0.2785259485244751}],"sentiment":"neutral","sentiment_score":0.19933878630399704,"channel":0,"num_words":3,"start":77.00494,"end":78.62494},{"sentences":[{"text":"Thanks.","start":78.725006,"end":79.225006,"sentiment":"neutral","sentiment_score":0.28105640411376953},{"text":"Bye.","start":79.44501,"end":79.94501,"sentiment":"neutral","sentiment_score":0.15093708038330078}],"sentiment":"neutral","sentiment_score":0.21599674224853516,"channel":1,"num_words":2,"start":78.725006,"end":79.94501}]},"summary":{"result":"success","short":"The customer is calling At Home Care and is given options to speak with various representatives. They are then transferred to Nev, a representative, and ask for Jasmin Dur. The customer is looking for Jasminder from IT but Nev is unable to find him and makes a note of it."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Welcome to At Home Care. If you're a client or member of the team, press 1. To speak with recruitment about working with us, press 2. For all other inquiries, please press 3 or stay on the line. Tailored support options focused on enhancing the quality of life for people living with a disability Welcome to At Home Care. This is Nev speaking. Yes, dear. Good morning. I'm looking for Jasmin Dur. Who's sorry? I'm looking for Jasminder Singh from IT. Okay. Can I ask what it's regarding? Yeah. We're just trying to present a cybersecurity with him. Is he available to speak with? Would you be able to spell that name for me? Jessminder. It's j e s m I n b e r. I don't think we have anyone in IT by that I see. name. Okay. If in that case, I'll make a note of it. Thank you for taking Sorry this about call. that. Mhmm. Thank you. Thanks. Bye.","start_word":0,"end_word":162,"sentiment":"neutral","sentiment_score":0.046246785670518875}],"average":{"sentiment":"neutral","sentiment_score":0.046246788718483665}}}}