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customer named Alexander Haroun is not available to answer a call from an agent named Mary fromGenerationance AI. Mary is following up on a demo for the next day and is trying to confirm if Alexander will attend. She promises to check her schedule and call back if necessary."},"intents":{"segments":[{"text":"This is just a follow-up call just to remind you with regards to our demo for tomorrow at eleven. So Yeah.","start_word":55,"end_word":75,"intents":[{"intent":"Confirm demo availability","confidence_score":0.024285581}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Alexander Harun.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.023925190791487697},{"text":"Thanks, Alexander Haroun.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.39655736088752747},{"text":"Please stay on the line. Hello? Yes. Hi.","start_word":25,"end_word":32,"sentiment":"neutral","sentiment_score":0.1644634306430817},{"text":"Good morning, Alex. Good morning.","start_word":33,"end_word":37,"sentiment":"positive","sentiment_score":0.3834868669509888},{"text":"Yeah.","start_word":38,"end_word":38,"sentiment":"neutral","sentiment_score":0.3110275864601135},{"text":"Alex, good day.","start_word":39,"end_word":41,"sentiment":"positive","sentiment_score":0.40496617555618286},{"text":"This is Mary calling from Vigilance AI. I hope you still remember me. This is just a follow-up call just to remind you with regards to our demo for tomorrow at eleven. So Yeah. I just want If to confirm if if yeah. If I if I have it on my calendar and I haven't rejected it, then I'll I'll be there. Yeah. I'll double check when I have a chance.","start_word":42,"end_word":112,"sentiment":"neutral","sentiment_score":0.09721902757883072},{"text":"Not a problem. Okay. That will be by tomorrow at eleven. So looking forward to see you. Have Sure. a good one.","start_word":113,"end_word":134,"sentiment":"positive","sentiment_score":0.4702768623828888},{"text":"So Mhmm.","start_word":135,"end_word":136,"sentiment":"neutral","sentiment_score":0.2816121578216553},{"text":"thank Bye. you. Thanks.","start_word":137,"end_word":140,"sentiment":"positive","sentiment_score":0.42845219373703},{"text":"Bye.","start_word":141,"end_word":141,"sentiment":"neutral","sentiment_score":0.24589475989341736}],"average":{"sentiment":"neutral","sentiment_score":0.19256659008207777}}}}