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And what did it advise you to do? Okay. Have you already power cycled the router or not yet? Okay. May I know your full name, please, for me to verify your account? Okay. Hang on. Let me just check your account. Hello? Yes. Thank you for waiting. So upon checking your account, there seems to be no issue on our end. So but we already did log a ticket for to the Supa network, and we're just waiting for the response because this might be a network issue. Yeah. So, actually, we're just we're waiting for the Supa network for the next step because after power cycling the router, you still do not have the Internet, so this is a network issue. So what Actually, we just need to wait for the super network response because they're the one who needs to fix this and check on their end. Yeah. Hang on. Let me just check their customer support number. Hello? Yes. Do you want me to give you the Supa Network's number? Yeah. Actually, we already told them we are the one who log ticket for there's no Internet service on your area because you're not the only one who will reported to them regarding no Internet since yesterday. But the ticket is still in progress, and we're still waiting for their response. Yeah. Actually, we only need to wait for the response. Until then, you'll be experiencing no Internet connection, and we're really sorry about that. As of the moment, we we do not have an estimated time or frustration regarding this because Supa Network is still investigating it. And sorry? Telephone number or the ticket the ticket number? Okay. So for the ticket number hang on. Let me just confirm. So for the ticket number, it's 70440. Yeah. And for their telephone number, it's 1300 342, mhmm, 3372. Mhmm. Yeah. Yes. Once you call them, just kindly dictate the ticket number so that they're aware that we already logged a ticket since yesterday regarding the issue for them to check us. You're welcome. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nHave you called our customer support yesterday, or this is the first time? Okay. And what did it advise you to do? Okay. Have you already power cycled the router or not yet?\n\nOkay. May I know your full name, please, for me to verify your account? Okay. Hang on. Let me just check your account.\n\nHello? Yes. Thank you for waiting. So upon checking your account, there seems to be no issue on our end. So but we already did log a ticket for to the Supa network, and we're just waiting for the response because this might be a network issue.\n\nYeah. So, actually, we're just we're waiting for the Supa network for the next step because after power cycling the router, you still do not have the Internet, so this is a network issue. So what Actually, we just need to wait for the super network response because they're the one who needs to fix this and check on their end. Yeah. Hang on.\n\nLet me just check their customer support number. Hello? Yes. Do you want me to give you the Supa Network's number? Yeah.\n\nActually, we already told them we are the one who log ticket for there's no Internet service on your area because you're not the only one who will reported to them regarding no Internet since yesterday. But the ticket is still in progress, and we're still waiting for their response. Yeah. Actually, we only need to wait for the response. Until then, you'll be experiencing no Internet connection, and we're really sorry about that.\n\nAs of the moment, we we do not have an estimated time or frustration regarding this because Supa Network is still investigating it. And sorry? Telephone number or the ticket the ticket number? Okay. So for the ticket number hang on.\n\nLet me just confirm. So for the ticket number, it's 70440. Yeah. And for their telephone number, it's 1300 342, mhmm, 3372. Mhmm.\n\nYeah. Yes. Once you call them, just kindly dictate the ticket number so that they're aware that we already logged a ticket since yesterday regarding the issue for them to check us. You're welcome. 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number?","start":230.81999,"end":234.28,"sentiment":"neutral","sentiment_score":0.02777558886869387},{"text":"Yeah.","start":238.36499,"end":238.86499,"sentiment":"neutral","sentiment_score":-0.01014258898794651}],"sentiment":"neutral","sentiment_score":0.02213479434563355,"num_words":22,"start":171.3,"end":238.86499},{"sentences":[{"text":"Actually, we already told them we are the one who log ticket for there's no Internet service on your area because you're not the only one who will reported to them regarding no Internet since yesterday.","start":239.00499,"end":253.86,"sentiment":"neutral","sentiment_score":-0.12301307295759518},{"text":"But the ticket is still in progress, and we're still waiting for their response.","start":255.36,"end":260.58,"sentiment":"neutral","sentiment_score":-0.20221909135580063},{"text":"Yeah.","start":269.345,"end":269.845,"sentiment":"neutral","sentiment_score":-0.010716073215007782},{"text":"Actually, we only need to wait for the response.","start":269.985,"end":274.56497,"sentiment":"neutral","sentiment_score":-0.07706261032985316},{"text":"Until then, you'll be experiencing no Internet connection, and we're really sorry about that.","start":274.865,"end":281.3,"sentiment":"neutral","sentiment_score":-0.1563158594071865}],"sentiment":"neutral","sentiment_score":-0.1371924257207964,"num_words":74,"start":239.00499,"end":281.3},{"sentences":[{"text":"As of the moment, we we do not have an estimated time or frustration regarding this because Supa Network is still investigating it.","start":284.47998,"end":294.24503,"sentiment":"neutral","sentiment_score":-0.3300595225199409},{"text":"And sorry?","start":297.74503,"end":301.445,"sentiment":"neutral","sentiment_score":-0.006559445522725582},{"text":"Telephone number or the ticket the ticket number?","start":307.24,"end":311.25998,"sentiment":"neutral","sentiment_score":-0.01905046124011278},{"text":"Okay.","start":313.56,"end":314.06,"sentiment":"neutral","sentiment_score":0.011908276937901974},{"text":"So for the ticket number hang on.","start":314.19998,"end":317.4,"sentiment":"neutral","sentiment_score":0.009521749535841601}],"sentiment":"neutral","sentiment_score":-0.18727636768868783,"num_words":41,"start":284.47998,"end":317.4},{"sentences":[{"text":"Let me just confirm.","start":317.4,"end":318.53998,"sentiment":"neutral","sentiment_score":0.033788804430514574},{"text":"So for the ticket number, it's 70440.","start":326.025,"end":330.205,"sentiment":"neutral","sentiment_score":0.02692036224263055},{"text":"Yeah.","start":333.3,"end":333.8,"sentiment":"neutral","sentiment_score":0.0303132738918066},{"text":"And for their telephone number, it's 1300 342, mhmm, 3372.","start":333.94,"end":349.47498,"sentiment":"neutral","sentiment_score":0.01430152840912342},{"text":"Mhmm.","start":352.095,"end":352.595,"sentiment":"neutral","sentiment_score":0.014204020611941814}],"sentiment":"neutral","sentiment_score":0.022223057913715424,"num_words":23,"start":317.4,"end":352.595},{"sentences":[{"text":"Yeah.","start":354.095,"end":354.595,"sentiment":"neutral","sentiment_score":0.08699849247932434},{"text":"Yes.","start":356.175,"end":356.675,"sentiment":"neutral","sentiment_score":0.18480393290519712},{"text":"Once you call them, just kindly dictate the ticket number so that they're aware that we already logged a ticket since yesterday regarding the issue for them to check us.","start":357.055,"end":370.74002,"sentiment":"neutral","sentiment_score":0.1353606779128313},{"text":"You're welcome.","start":371.12,"end":371.86002,"sentiment":"positive","sentiment_score":0.581230640411377},{"text":"Bye for now.","start":372.16,"end":373.14,"sentiment":"neutral","sentiment_score":0.30678613980611164}],"sentiment":"neutral","sentiment_score":0.17339033683812297,"num_words":37,"start":354.095,"end":373.14}]}}]},{"alternatives":[{"transcript":"Hi. How are you? I'm just calling about my Internet issue that I've had since yesterday. I'm sure someone named Tony Nguyen must called you about the Internet. It's still not working. I called it since yesterday. They've told me to disconnect. We said do all these things, but it's still not working. I'm just calling to update you that the Internet is still not working today. Just my Internet connection. Yes. I have. Yep. Turning you in. Hi. So everyone in my building's Internet is working after my one. I've tried to reset. We tried doing everything that we can do, but it's still not working. So what can I do? Because I need to use the Internet. It just says no Internet connection every time I log into my Wi Fi. Sir, I'm calling about my network issue. How can this be fixed? How can you help me? If you're doing cool, how can I contact them? Hi. Yes. And what they told, so I need to tell them. So in the meantime, what can be done for me to use Internet? Because I work from home. I need the Internet. Yes, sir. Roughly, how long do I need to wait? Okay. Can you please give me Super Network's details? Can you please give me Super Network's customer care details? Both, please. I need both. Yep. Yep. 342. Yep. 372. Yep. Okay. I'll call them. Thank you so much. Okay. Thank you. 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How are you? I'm just calling about my Internet issue that I've had since yesterday. I'm sure someone named Tony Nguyen must called you about the Internet. It's still not working.\n\nI called it since yesterday. They've told me to disconnect. We said do all these things, but it's still not working. I'm just calling to update you that the Internet is still not working today. Just my Internet connection.\n\nYes. I have. Yep. Turning you in. Hi.\n\nSo everyone in my building's Internet is working after my one. I've tried to reset. We tried doing everything that we can do, but it's still not working. So what can I do? Because I need to use the Internet.\n\nIt just says no Internet connection every time I log into my Wi Fi. Sir, I'm calling about my network issue. How can this be fixed? How can you help me? If you're doing cool, how can I contact them?\n\nHi. Yes. And what they told, so I need to tell them. So in the meantime, what can be done for me to use Internet? Because I work from home.\n\nI need the Internet. Yes, sir. Roughly, how long do I need to wait? Okay. Can you please give me Super Network's details?\n\nCan you please give me Super Network's customer care details? Both, please. I need both. Yep. Yep.\n\n342. Yep. 372. Yep. Okay.\n\nI'll call them. Thank you so much. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.48,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.19814667105674744},{"text":"How are you?","start":6.7999997,"end":7.62,"sentiment":"neutral","sentiment_score":0.10278737545013428},{"text":"I'm just calling about my Internet issue that I've had since yesterday.","start":8.16,"end":11.94,"sentiment":"neutral","sentiment_score":-0.12249266356229782},{"text":"I'm sure someone named Tony Nguyen must called you about the Internet.","start":12.719999,"end":16.155,"sentiment":"neutral","sentiment_score":-0.1695168949663639},{"text":"It's still not working.","start":16.155,"end":17.295,"sentiment":"negative","sentiment_score":-0.5010116323828697}],"sentiment":"neutral","sentiment_score":-0.15630163857713342,"num_words":32,"start":6.48,"end":17.295},{"sentences":[{"text":"I called it since yesterday.","start":27.515,"end":28.814999,"sentiment":"neutral","sentiment_score":-0.06287532597780228},{"text":"They've told me to 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give me Super Network's customer care details?","start":301.97498,"end":305.435,"sentiment":"neutral","sentiment_score":-0.005463633255567401},{"text":"Both, please.","start":310.215,"end":311.035,"sentiment":"neutral","sentiment_score":-0.024441913701593876},{"text":"I need 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Good morning. This is Maureen from Airtel tech support. How can I\n\nChannel 1: Hi.\n\nChannel 0: assist\n\nChannel 1: How\n\nChannel 0: you\n\nChannel 1: are\n\nChannel 0: today?\n\nChannel 1: you? I'm just calling about my Internet issue that I've had since yesterday. I'm sure someone named Tony Nguyen must called you about the Internet. It's still not working.\n\nChannel 0: Okay. Have you called our customer support yesterday, or this is the first time?\n\nChannel 1: I called it since yesterday.\n\nChannel 0: Okay. And what did it advise you to do?\n\nChannel 1: They've told me to disconnect. We said do all these things, but it's still not working. I'm just calling to update you that the Internet is still not working today. Just my Internet connection.\n\nChannel 0: Okay. Have you already power cycled the router or not yet?\n\nChannel 1: Yes. I have.\n\nChannel 0: Okay. May I know your full name, please, for me to verify your account?\n\nChannel 1: Yep. Turning you in.\n\nChannel 0: Okay. Hang on. Let me just check your account. Hello?\n\nChannel 1: Hi.\n\nChannel 0: Yes. Thank you for waiting. So upon checking your account, there seems to be no issue on our end. So but we already did log a ticket for to the Supa network, and we're just waiting for the response because this might be a network issue.\n\nChannel 1: So everyone in my building's Internet is working after my one. I've tried to reset. We tried doing everything that we can do, but it's still not working. So what can I do? Because I need to use the Internet.\n\nIt just says no Internet connection every time I log into my Wi Fi.\n\nChannel 0: Yeah. So, actually, we're just we're waiting for the Supa network for the next step because after power cycling the router, you still do not have the Internet, so this is a network issue.\n\nChannel 1: Sir,\n\nChannel 0: So\n\nChannel 1: I'm calling\n\nChannel 0: what\n\nChannel 1: about my network issue. How can this be fixed? How can you help me?\n\nChannel 0: Actually, we just need to wait for the super network response because they're the one who needs to fix this and check\n\nChannel 1: If\n\nChannel 0: on\n\nChannel 1: you're\n\nChannel 0: their\n\nChannel 1: doing\n\nChannel 0: end.\n\nChannel 1: cool, how\n\nChannel 0: Yeah.\n\nChannel 1: can I contact them?\n\nChannel 0: Hang on. Let me just check their customer support number. Hello?\n\nChannel 1: Hi.\n\nChannel 0: Yes. Do you want me to give you the Supa Network's number?\n\nChannel 1: Yes. And what they told, so I need to tell them.\n\nChannel 0: Yeah. Actually, we already told them we are the one who log ticket for there's no Internet service on your area because you're not the only one who will reported to them regarding no Internet since yesterday. But the ticket is still in progress, and we're still waiting for their response.\n\nChannel 1: So in the meantime, what can be done for me to use Internet? Because I work from home. I need the Internet.\n\nChannel 0: Yeah. Actually, we only need to wait for the response. Until then, you'll be experiencing no Internet connection, and we're really\n\nChannel 1: Yes, sir.\n\nChannel 0: sorry\n\nChannel 1: Roughly,\n\nChannel 0: about that.\n\nChannel 1: how long do I need to wait?\n\nChannel 0: As of the moment, we we do not have an estimated time or frustration regarding this because Supa Network is still investigating it.\n\nChannel 1: Okay. Can you please\n\nChannel 0: And\n\nChannel 1: give me Super Network's details?\n\nChannel 0: sorry?\n\nChannel 1: Can you please give me Super Network's customer care details?\n\nChannel 0: Telephone number or the ticket the\n\nChannel 1: Both,\n\nChannel 0: ticket\n\nChannel 1: please.\n\nChannel 0: number?\n\nChannel 1: I need both.\n\nChannel 0: Okay. So for the ticket number hang on. Let me just confirm. So for the ticket\n\nChannel 1: Yep.\n\nChannel 0: number, it's 70440. Yeah. And for their telephone number, it's 1300\n\nChannel 1: Yep.\n\nChannel 0: 342,\n\nChannel 1: 342.\n\nChannel 0: mhmm,\n\nChannel 1: Yep.\n\nChannel 0: 3372.\n\nChannel 1: 372.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: I'll call them. Thank you so much.\n\nChannel 0: Yes. Once you call them, just kindly dictate the ticket number so that they're aware that we already logged a ticket since yesterday regarding the issue\n\nChannel 1: Okay.\n\nChannel 0: for them\n\nChannel 1: Thank\n\nChannel 0: to\n\nChannel 1: you.\n\nChannel 0: check us. You're welcome. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.12651342153549194},{"text":"Good morning.","start":2.0,"end":2.8,"sentiment":"positive","sentiment_score":0.3817487359046936},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.46,"sentiment":"neutral","sentiment_score":0.30011085527283804},{"text":"How can 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The representative informs the customer that there is no issue on their end but they are waiting for the Super Network's response. The customer asks for the representative's details and the representative provides them with a ticket number."},"intents":{"segments":[{"text":"I'm just calling about my Internet issue that I've had since yesterday. I'm sure someone named Tony Nguyen must called you about the Internet. It's still not working.","start_word":20,"end_word":47,"intents":[{"intent":"Report internet issue","confidence_score":0.0051667783}]},{"text":"Let me just check their customer support number. Hello?","start_word":343,"end_word":351,"intents":[{"intent":"Collect customer support number","confidence_score":0.001899321}]},{"text":"So in the meantime, what can be done for me to use Internet? Because I work from home. I need the Internet. Yeah.","start_word":427,"end_word":449,"intents":[{"intent":"Request internet service","confidence_score":0.024373764}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.12651342153549194},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3713952898979187},{"text":"This is Maureen from Airtel tech support. How can I assist Hi. you How today? are you? I'm just calling about my Internet issue that I've had since yesterday. I'm sure someone named Tony Nguyen must called you about the Internet.","start_word":3,"end_word":43,"sentiment":"neutral","sentiment_score":0.01155882142484188},{"text":"It's still not working.","start_word":44,"end_word":47,"sentiment":"negative","sentiment_score":-0.4753749370574951},{"text":"Okay. Have you called our customer support yesterday, or this is the first time? I called it since yesterday. Okay. And what did it advise you to do?","start_word":48,"end_word":75,"sentiment":"neutral","sentiment_score":-0.04937091842293739},{"text":"They've told me to disconnect. We said do all these things, but it's still not working. I'm just calling to update you that the Internet is still not working today.","start_word":76,"end_word":105,"sentiment":"negative","sentiment_score":-0.3943192660808563},{"text":"Just my Internet connection. Okay. Have you already power cycled the router or not yet? Yes. I have. Okay. May I know your full name, please, for me to verify your account? Yep. Turning you in. Okay. Hang on. Let me just check your account. Hello? Hi. Yes.","start_word":106,"end_word":153,"sentiment":"neutral","sentiment_score":-0.014985298737883568},{"text":"Thank you for waiting.","start_word":154,"end_word":157,"sentiment":"positive","sentiment_score":0.33610567450523376},{"text":"So upon checking your account, there seems to be no issue on our end. So but we already did log a ticket for to the Supa network, and we're just waiting for the response because this might be a network issue. So everyone in my building's Internet is working after my one. I've tried to reset.","start_word":158,"end_word":213,"sentiment":"neutral","sentiment_score":-0.12602774798870087},{"text":"We tried doing everything that we can do, but it's still not working.","start_word":214,"end_word":226,"sentiment":"negative","sentiment_score":-0.3344530165195465},{"text":"So what can I do?","start_word":227,"end_word":231,"sentiment":"neutral","sentiment_score":-0.2588202953338623},{"text":"Because I need to use the Internet. It just says no Internet connection every time I log into my Wi Fi.","start_word":232,"end_word":252,"sentiment":"negative","sentiment_score":-0.38694143295288086},{"text":"Yeah. So, actually, we're just we're waiting for the Supa network for the next step because after power cycling the router, you still do not have the Internet, so this is a network issue. Sir, So I'm calling what about my network issue. How can this be fixed? How can you help me? Actually, we just need to wait for the super network response because they're the one who needs to fix this and check If on you're their doing end. cool, how Yeah. can I contact them? Hang on. Let me just check their customer support number. Hello? Hi. Yes. Do you want me to give you the Supa Network's number? Yes. And what they told, so I need to tell them. Yeah. Actually, we already told them we are the one who log ticket for there's no Internet service on your area because you're not the only one who will reported to them regarding no Internet since yesterday. But the ticket is still in progress, and we're still waiting for their response. So in the meantime, what can be done for me to use Internet? Because I work from home. I need the Internet. Yeah. Actually, we only need to wait for the response. Until then, you'll be experiencing no Internet connection, and we're really Yes, sir. sorry Roughly, about that. how long do I need to wait? As of the moment, we we do not have an estimated time or frustration regarding this because Supa Network is still investigating it. Okay. Can you please And give me Super Network's details? sorry? Can you please give me Super Network's customer care details? Telephone number or the ticket the Both, ticket please. number? I need both. Okay. So for the ticket number hang on. Let me just confirm. So for the ticket Yep. number, it's 70440. Yeah. And for their telephone number, it's 1300 Yep. 342, 342. mhmm, Yep. 3372. 372. Mhmm. Yep. Okay. Yeah. I'll call them.","start_word":253,"end_word":581,"sentiment":"neutral","sentiment_score":-0.1023608721498298},{"text":"Thank you so much.","start_word":582,"end_word":585,"sentiment":"positive","sentiment_score":0.5125396847724915},{"text":"Yes. Once you call them, just kindly dictate the ticket number so that they're aware that we already logged a ticket since yesterday regarding the issue Okay.","start_word":586,"end_word":612,"sentiment":"neutral","sentiment_score":0.07312247157096863},{"text":"for them Thank to you. check us. You're welcome.","start_word":613,"end_word":621,"sentiment":"positive","sentiment_score":0.5342893004417419},{"text":"Bye for now. Bye.","start_word":622,"end_word":625,"sentiment":"neutral","sentiment_score":0.25392675399780273}],"average":{"sentiment":"neutral","sentiment_score":-0.08767190975514148}}}}