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Good\n\nChannel 1: Who\n\nChannel 0: afternoon.\n\nChannel 1: is that?\n\nChannel 0: This is Lorraine, yeah, from Airtel tech support. Can you hear me?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Am I speaking with Ali?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Yeah. Just wanted to confirm your order because upon checking, the payment has failed. We also did send you an email to confirm if we're still going to proceed with activating the service\n\nChannel 1: Okay.\n\nChannel 0: or you no longer wish to proceed with the order.\n\nChannel 1: Yep. Okay. Can\n\nChannel 0: Mhmm.\n\nChannel 1: you give me the card number again?\n\nChannel 0: Sorry?\n\nChannel 1: Give you the card number again?\n\nChannel 0: Is it okay if I transfer you to our accounts department regarding\n\nChannel 1: Yeah.\n\nChannel 0: that one? Mhmm. Or\n\nChannel 1: So so\n\nChannel 0: have you already spoke with them?\n\nChannel 1: you say you send me the you send me email about that?\n\nChannel 0: Mhmm. 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The representative offers to activate the service again and asks for the card number, but Ali requests it online instead. The representative confirms Ali's address and asks if they have any questions regarding the router, to which Ali responds no. The call ends with the representative thanking Ali and saying goodbye."},"intents":{"segments":[{"text":"Just wanted to confirm your order because upon checking, the payment has failed.","start_word":29,"end_word":41,"intents":[{"intent":"Confirm order","confidence_score":0.50362325}]}]},"sentiments":{"segments":[{"text":"Hi. Hello? Good afternoon. Who is that? This is Lorraine, yeah, from Airtel tech support. Can you hear me? Yeah. Yeah. Am I speaking with Ali? Yes. Speaking. Yeah. Just wanted to confirm your order because upon checking, the payment has failed. We also did send you an email to confirm if we're still going to proceed with activating the service Okay. or you no longer wish to proceed with the order. Yep. Okay. Can Mhmm. you give me the card number again? Sorry? Give you the card number again? Is it okay if I transfer you to our accounts department regarding Yeah. that one? Mhmm. Or So so have you already spoke with them? you say you send me the you send me email about that? Mhmm. Yeah. So So I can I can do it by o one? Mhmm. So we're going to proceed with activation. Yep. Okay then. Just wanted to confirm also your address if we have it correct on our records. It's 45 Astoria Road, Walnut, Victoria 3750. Yep. That's right. Alright. Okay. Yeah. Let let let let me do it online, please. Give me give me ten minute. I'll do it. Okay then. Do you have any questions regarding the router? No. All all good.","start_word":0,"end_word":210,"sentiment":"neutral","sentiment_score":0.046649765223264694},{"text":"Thank you very much.","start_word":211,"end_word":214,"sentiment":"positive","sentiment_score":0.5311464667320251},{"text":"Okay then. See We you.","start_word":215,"end_word":219,"sentiment":"neutral","sentiment_score":0.2875373363494873},{"text":"appreciate Bye.","start_word":220,"end_word":221,"sentiment":"positive","sentiment_score":0.3440804183483124},{"text":"mhmm. Bye.","start_word":222,"end_word":223,"sentiment":"neutral","sentiment_score":0.17768315970897677},{"text":"Thank you.","start_word":224,"end_word":225,"sentiment":"positive","sentiment_score":0.3694051206111908}],"average":{"sentiment":"neutral","sentiment_score":0.06908826886510556}}}}