{"metadata":{"transaction_key":"deprecated","request_id":"01a05bdd-8606-7450-acbf-bb3099a928f8","sha256":"c5bcb1a3175bce432a9d4509d283b465af100e171f7b5178a783f70951c3546c","created":"2026-09-01T07:27:20.867Z","duration":112.24794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":378,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":407,"output_tokens":407},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":407,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. My name is Mary. I'm calling from Airtel. Yeah. Hello, Dario. My name is Mary. I am calling from Airtel. I was the one who talked to you earlier about your invoice. Yes. So, actually, after we ended the call, I researched further on your account compared and go through with your previous invoice. And I can confirm that the in the amount of $40, the GST is already included. So what I did or what we did is we've already removed the additional $5, which I said earlier was supposed to be for the GST. However, in the amount of $40, the GST is already included. So I've already sent you another invoice that's a rectified invoice only amounting for $40, Dario. Okay? Mhmm. That sounds great. So if in any case you are still looking for downgrade I mean, downgrading your plan, may we advise again to please call us before October 1? I know it's we still got a lot of time, but you can call us anytime and we will be more than happy to assist. Alright? Okay. Thank you so much, Dario. Anything else I can help you with? Yeah. Sure. Thank you so much, Dario, for choosing Airtel, and have a great rest of your day. Yeah. You too. Bye bye. K. Thank you. Thank you. Bye bye.","confidence":0.99902344,"words":[{"word":"hello","start":2.8,"end":3.1999998,"confidence":0.99658203,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.017841175198554993},{"word":"my","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.014609085395932198},{"word":"name","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01712517812848091},{"word":"is","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016752731055021286},{"word":"mary","start":3.84,"end":4.08,"confidence":0.9802246,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.01663491316139698},{"word":"i'm","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.014731834642589092},{"word":"calling","start":4.24,"end":4.56,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.01407216303050518},{"word":"from","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.01653549075126648},{"word":"airtel","start":4.88,"end":5.38,"confidence":0.9544678,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.008509386330842972},{"word":"yeah","start":8.72,"end":9.2,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007910480722784996},{"word":"hello","start":9.2,"end":9.599999,"confidence":0.9970703,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.022091738879680634},{"word":"dario","start":9.599999,"end":10.08,"confidence":0.9667969,"punctuated_word":"Dario.","sentiment":"neutral","sentiment_score":0.031463708728551865},{"word":"my","start":10.08,"end":10.16,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.02718951925635338},{"word":"name","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.02782556414604187},{"word":"is","start":10.4,"end":10.639999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03223882615566254},{"word":"mary","start":10.639999,"end":11.04,"confidence":0.9995117,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.03330274671316147},{"word":"i","start":11.04,"end":11.28,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.035801537334918976},{"word":"am","start":11.28,"end":11.679999,"confidence":1.0,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.030004408210515976},{"word":"calling","start":11.679999,"end":12.0,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.0277847982943058},{"word":"from","start":12.0,"end":12.32,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02986720390617847},{"word":"airtel","start":12.32,"end":12.799999,"confidence":1.0,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.023749588057398796},{"word":"i","start":12.799999,"end":12.88,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.032239437103271484},{"word":"was","start":12.88,"end":13.04,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.02004760690033436},{"word":"the","start":13.04,"end":13.2,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021384136751294136},{"word":"one","start":13.2,"end":13.36,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.027060139924287796},{"word":"who","start":13.36,"end":13.5199995,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.02639250829815865},{"word":"talked","start":13.5199995,"end":13.759999,"confidence":0.9892578,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":0.02155338041484356},{"word":"to","start":13.759999,"end":13.84,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.029984746128320697},{"word":"you","start":13.84,"end":14.0,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026416251435875893},{"word":"earlier","start":14.0,"end":14.48,"confidence":1.0,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":0.024528777226805687},{"word":"about","start":14.48,"end":14.88,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.021956821903586388},{"word":"your","start":14.88,"end":15.38,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0181056447327137},{"word":"invoice","start":16.215,"end":16.715,"confidence":0.99902344,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.0015442385338246822},{"word":"yes","start":17.495,"end":17.995,"confidence":0.92626953,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04514290392398834},{"word":"so","start":18.055,"end":18.555,"confidence":0.8876953,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.046733558177948},{"word":"actually","start":19.175,"end":19.655,"confidence":0.9567871,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.052117373794317245},{"word":"after","start":19.655,"end":20.055,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.04804370924830437},{"word":"we","start":20.055,"end":20.555,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05633166432380676},{"word":"ended","start":20.775,"end":21.255001,"confidence":0.9604492,"punctuated_word":"ended","sentiment":"neutral","sentiment_score":0.05154067277908325},{"word":"the","start":21.255001,"end":21.335,"confidence":0.8935547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04203170537948608},{"word":"call","start":21.335,"end":21.835,"confidence":0.9980469,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.03603064641356468},{"word":"i","start":22.215,"end":22.375,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05367369577288627},{"word":"researched","start":22.375,"end":22.855,"confidence":0.89501953,"punctuated_word":"researched","sentiment":"neutral","sentiment_score":0.02903042919933796},{"word":"further","start":22.855,"end":23.255001,"confidence":0.9970703,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.03871705010533333},{"word":"on","start":23.255001,"end":23.335,"confidence":0.92822266,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05281843990087509},{"word":"your","start":23.335,"end":23.495,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04138905555009842},{"word":"account","start":23.495,"end":23.975,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.022262804210186005},{"word":"compared","start":23.975,"end":24.475,"confidence":0.5102539,"punctuated_word":"compared","sentiment":"neutral","sentiment_score":0.052444376051425934},{"word":"and","start":25.255001,"end":25.755001,"confidence":0.6611328,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04511112347245216},{"word":"go","start":26.375,"end":26.615,"confidence":0.9667969,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.05231539532542229},{"word":"through","start":26.615,"end":26.855,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.048193756490945816},{"word":"with","start":26.855,"end":27.095001,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06610476225614548},{"word":"your","start":27.095001,"end":27.335,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04915386810898781},{"word":"previous","start":27.335,"end":27.835,"confidence":1.0,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":0.04192717373371124},{"word":"invoice","start":29.17,"end":29.67,"confidence":0.8972168,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.045880138874053955},{"word":"and","start":29.73,"end":29.97,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07776588946580887},{"word":"i","start":29.97,"end":30.05,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0693068653345108},{"word":"can","start":30.05,"end":30.289999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07274748384952545},{"word":"confirm","start":30.289999,"end":30.789999,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.05715903639793396},{"word":"that","start":30.849998,"end":31.25,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05487564951181412},{"word":"the","start":31.25,"end":31.49,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03247661888599396},{"word":"in","start":31.65,"end":31.97,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.030823905020952225},{"word":"the","start":31.97,"end":32.29,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04805560037493706},{"word":"amount","start":32.29,"end":32.77,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.021642420440912247},{"word":"of","start":32.77,"end":33.01,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.030702242627739903},{"word":"$40","start":33.01,"end":33.91,"confidence":0.9963379,"punctuated_word":"$40,","sentiment":"neutral","sentiment_score":0.023722421377897263},{"word":"the","start":34.53,"end":34.85,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033389829099178314},{"word":"gst","start":34.85,"end":35.329998,"confidence":0.9980469,"punctuated_word":"GST","sentiment":"neutral","sentiment_score":0.0487046018242836},{"word":"is","start":35.329998,"end":35.489998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04040531814098358},{"word":"already","start":35.489998,"end":35.969997,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.0422847680747509},{"word":"included","start":35.969997,"end":36.469997,"confidence":0.9951172,"punctuated_word":"included.","sentiment":"neutral","sentiment_score":0.031941235065460205},{"word":"so","start":36.93,"end":37.41,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03659942373633385},{"word":"what","start":37.41,"end":37.649998,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.028433091938495636},{"word":"i","start":37.649998,"end":37.809998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03230639919638634},{"word":"did","start":37.809998,"end":37.97,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.03528678044676781},{"word":"or","start":38.21,"end":38.37,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05496643856167793},{"word":"what","start":38.37,"end":38.61,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.027130551636219025},{"word":"we","start":38.61,"end":38.769997,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04225018247961998},{"word":"did","start":38.769997,"end":39.09,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.02865022048354149},{"word":"is","start":39.09,"end":39.329998,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03148382157087326},{"word":"we've","start":39.329998,"end":39.73,"confidence":0.9914551,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.022606421262025833},{"word":"already","start":39.73,"end":40.23,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.0210549496114254},{"word":"removed","start":40.61,"end":41.11,"confidence":1.0,"punctuated_word":"removed","sentiment":"neutral","sentiment_score":0.013453401625156404},{"word":"the","start":41.41,"end":41.91,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02143077552318573},{"word":"additional","start":42.934998,"end":43.414997,"confidence":0.99902344,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.02904095873236656},{"word":"$5","start":43.414997,"end":44.155,"confidence":0.9873047,"punctuated_word":"$5,","sentiment":"neutral","sentiment_score":-0.01386396586894989},{"word":"which","start":44.295,"end":44.614998,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.02046574279665947},{"word":"i","start":44.614998,"end":44.774998,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009545858949422836},{"word":"said","start":44.774998,"end":45.015,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.0026084519922733307},{"word":"earlier","start":45.015,"end":45.515,"confidence":1.0,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.017581988126039505},{"word":"was","start":45.975,"end":46.475,"confidence":0.9790039,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.013727329671382904},{"word":"supposed","start":47.254997,"end":47.655,"confidence":0.99902344,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.013761959969997406},{"word":"to","start":47.655,"end":47.894997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005887169390916824},{"word":"be","start":47.894997,"end":48.135,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.010065700858831406},{"word":"for","start":48.135,"end":48.454998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0005318373441696167},{"word":"the","start":48.454998,"end":48.614998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0004183351993560791},{"word":"gst","start":48.614998,"end":49.114998,"confidence":0.9855957,"punctuated_word":"GST.","sentiment":"neutral","sentiment_score":0.009971797466278076},{"word":"however","start":50.375,"end":50.875,"confidence":0.98657227,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.004967646673321724},{"word":"in","start":50.934998,"end":51.094997,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.020025484263896946},{"word":"the","start":51.094997,"end":51.254997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0007435493171215057},{"word":"amount","start":51.254997,"end":51.574997,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.0037004128098487854},{"word":"of","start":51.574997,"end":51.815,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0004138574004173279},{"word":"$40","start":51.815,"end":52.534996,"confidence":0.9987793,"punctuated_word":"$40,","sentiment":"neutral","sentiment_score":0.006401784718036652},{"word":"the","start":52.534996,"end":52.695,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02354693040251732},{"word":"gst","start":52.695,"end":53.175,"confidence":1.0,"punctuated_word":"GST","sentiment":"neutral","sentiment_score":0.04560815170407295},{"word":"is","start":53.175,"end":53.335,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.026269514113664627},{"word":"already","start":53.335,"end":53.734997,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.0205046646296978},{"word":"included","start":53.734997,"end":54.234997,"confidence":0.9609375,"punctuated_word":"included.","sentiment":"neutral","sentiment_score":0.021418649703264236},{"word":"so","start":54.295,"end":54.75,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04977593943476677},{"word":"i've","start":55.15,"end":55.65,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.05271465331315994},{"word":"already","start":55.79,"end":56.19,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.06068979948759079},{"word":"sent","start":56.19,"end":56.43,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.03737057372927666},{"word":"you","start":56.43,"end":56.67,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03905101120471954},{"word":"another","start":56.67,"end":57.07,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.029433201998472217},{"word":"invoice","start":57.07,"end":57.57,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.044247355312108994},{"word":"that's","start":57.63,"end":58.11,"confidence":0.9177246,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.03682185336947441},{"word":"a","start":58.11,"end":58.35,"confidence":0.94189453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.037706710398197174},{"word":"rectified","start":58.35,"end":58.85,"confidence":1.0,"punctuated_word":"rectified","sentiment":"neutral","sentiment_score":0.0381087139248848},{"word":"invoice","start":58.989998,"end":59.489998,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.03966609761118889},{"word":"only","start":59.95,"end":60.35,"confidence":0.7817383,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.0211583711206913},{"word":"amounting","start":60.35,"end":60.85,"confidence":1.0,"punctuated_word":"amounting","sentiment":"neutral","sentiment_score":0.0346163734793663},{"word":"for","start":60.989998,"end":61.23,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03961500898003578},{"word":"$40","start":61.23,"end":62.11,"confidence":0.8919678,"punctuated_word":"$40,","sentiment":"neutral","sentiment_score":0.046337418258190155},{"word":"dario","start":62.11,"end":62.59,"confidence":0.9033203,"punctuated_word":"Dario.","sentiment":"neutral","sentiment_score":0.05015284940600395},{"word":"okay","start":62.59,"end":63.09,"confidence":0.9970703,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.06317136436700821},{"word":"mhmm","start":65.39,"end":65.71,"confidence":0.9970703,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.10993173718452454},{"word":"that","start":65.71,"end":65.95,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.278178870677948},{"word":"sounds","start":65.95,"end":66.45,"confidence":0.9980469,"punctuated_word":"sounds","sentiment":"neutral","sentiment_score":0.3145003914833069},{"word":"great","start":66.91,"end":67.31,"confidence":0.99609375,"punctuated_word":"great.","sentiment":"neutral","sentiment_score":0.2644782066345215},{"word":"so","start":67.31,"end":67.725,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05311190336942673},{"word":"if","start":68.205,"end":68.445,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.029017655178904533},{"word":"in","start":68.445,"end":68.525,"confidence":0.79296875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.011238686740398409},{"word":"any","start":68.525,"end":68.765,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.011465229094028471},{"word":"case","start":68.765,"end":69.085,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.002400994300842285},{"word":"you","start":69.085,"end":69.485,"confidence":0.7573242,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014011379331350328},{"word":"are","start":69.485,"end":69.805,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.018987279385328293},{"word":"still","start":69.805,"end":70.305,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.024732545018196102},{"word":"looking","start":71.325,"end":71.805,"confidence":0.9873047,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.03578043729066849},{"word":"for","start":71.805,"end":72.305,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.026104524731636047},{"word":"downgrade","start":73.325,"end":73.825,"confidence":0.9980469,"punctuated_word":"downgrade","sentiment":"neutral","sentiment_score":-0.0028999317437410355},{"word":"i","start":74.604996,"end":74.685,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017735544592142105},{"word":"mean","start":74.685,"end":75.005,"confidence":0.99853516,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.02596062235534191},{"word":"downgrading","start":75.005,"end":75.505,"confidence":1.0,"punctuated_word":"downgrading","sentiment":"neutral","sentiment_score":-0.007938588038086891},{"word":"your","start":75.564995,"end":75.725,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.003878191113471985},{"word":"plan","start":75.725,"end":76.225,"confidence":0.99609375,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":0.004058992490172386},{"word":"may","start":77.085,"end":77.485,"confidence":0.9770508,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.010805774480104446},{"word":"we","start":77.485,"end":77.805,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0005484782159328461},{"word":"advise","start":77.805,"end":78.205,"confidence":0.98828125,"punctuated_word":"advise","sentiment":"neutral","sentiment_score":-0.00404902920126915},{"word":"again","start":78.205,"end":78.445,"confidence":0.9902344,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.014804776757955551},{"word":"to","start":78.445,"end":78.604996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0036611147224903102},{"word":"please","start":78.604996,"end":78.924995,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.010807279497385023},{"word":"call","start":78.924995,"end":79.085,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.00346258282661438},{"word":"us","start":79.085,"end":79.325,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.00562213733792305},{"word":"before","start":79.325,"end":79.645,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.022223759442567825},{"word":"october","start":79.645,"end":80.045,"confidence":0.96203613,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.006732381880283356},{"word":"1","start":80.045,"end":80.445,"confidence":0.96203613,"punctuated_word":"1?","sentiment":"neutral","sentiment_score":-0.004497325047850609},{"word":"i","start":80.445,"end":80.524994,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007556594908237457},{"word":"know","start":80.524994,"end":81.0,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.015836745500564575},{"word":"it's","start":81.48,"end":81.72,"confidence":0.9797363,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02102569118142128},{"word":"we","start":81.8,"end":82.04,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.035378411412239075},{"word":"still","start":82.04,"end":82.28,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.010180287063121796},{"word":"got","start":82.28,"end":82.52,"confidence":0.73046875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.043961625546216965},{"word":"a","start":82.52,"end":82.6,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04164975881576538},{"word":"lot","start":82.6,"end":82.84,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.0422021858394146},{"word":"of","start":82.84,"end":82.92,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01563318446278572},{"word":"time","start":82.92,"end":83.16,"confidence":0.8623047,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.03548417240381241},{"word":"but","start":83.16,"end":83.66,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0641598328948021},{"word":"you","start":83.96,"end":84.12,"confidence":0.9604492,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08088181912899017},{"word":"can","start":84.12,"end":84.28,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10303986817598344},{"word":"call","start":84.28,"end":84.52,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0790269672870636},{"word":"us","start":84.52,"end":84.68,"confidence":0.95410156,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.09666941314935684},{"word":"anytime","start":84.68,"end":85.08,"confidence":0.8364258,"punctuated_word":"anytime","sentiment":"neutral","sentiment_score":0.17810310423374176},{"word":"and","start":85.08,"end":85.24,"confidence":0.50097656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13725826144218445},{"word":"we","start":85.24,"end":85.32,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.15126197040081024},{"word":"will","start":85.32,"end":85.48,"confidence":0.51464844,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.19871743023395536},{"word":"be","start":85.48,"end":85.56,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.22657036781311035},{"word":"more","start":85.56,"end":85.72,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.25085705518722534},{"word":"than","start":85.72,"end":85.88,"confidence":1.0,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.29674357175827026},{"word":"happy","start":85.88,"end":86.2,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.3450103998184204},{"word":"to","start":86.2,"end":86.36,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2748292088508606},{"word":"assist","start":86.36,"end":86.76,"confidence":0.99658203,"punctuated_word":"assist.","sentiment":"neutral","sentiment_score":0.1252560913562775},{"word":"alright","start":86.76,"end":87.26,"confidence":0.99902344,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.058346375823020935},{"word":"okay","start":91.24,"end":91.74,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1492759883403778},{"word":"thank","start":91.8,"end":92.04,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3481481373310089},{"word":"you","start":92.04,"end":92.2,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.37447863817214966},{"word":"so","start":92.2,"end":92.36,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.38309556245803833},{"word":"much","start":92.36,"end":92.52,"confidence":0.9926758,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.39618146419525146},{"word":"dario","start":92.52,"end":93.0,"confidence":0.84472656,"punctuated_word":"Dario.","sentiment":"positive","sentiment_score":0.3873013257980346},{"word":"anything","start":93.0,"end":93.32,"confidence":1.0,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":0.3246749937534332},{"word":"else","start":93.32,"end":93.479996,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.22372572124004364},{"word":"i","start":93.479996,"end":93.64,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20176826417446136},{"word":"can","start":93.64,"end":93.8,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.22322194278240204},{"word":"help","start":93.8,"end":94.04,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.21727554500102997},{"word":"you","start":94.04,"end":94.2,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1806606948375702},{"word":"with","start":94.2,"end":94.7,"confidence":0.99902344,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.16795803606510162},{"word":"yeah","start":97.875,"end":98.274994,"confidence":0.9250488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1622275710105896},{"word":"sure","start":98.274994,"end":98.755,"confidence":1.0,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.19844022393226624},{"word":"thank","start":98.755,"end":98.994995,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3206343650817871},{"word":"you","start":98.994995,"end":99.23499,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.36180824041366577},{"word":"so","start":99.23499,"end":99.395,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.36390092968940735},{"word":"much","start":99.395,"end":99.634995,"confidence":0.9904785,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.4325413405895233},{"word":"dario","start":99.634995,"end":99.954994,"confidence":0.9938151,"punctuated_word":"Dario,","sentiment":"positive","sentiment_score":0.38732296228408813},{"word":"for","start":99.954994,"end":100.195,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5519922971725464},{"word":"choosing","start":100.195,"end":100.515,"confidence":1.0,"punctuated_word":"choosing","sentiment":"positive","sentiment_score":0.4967127442359924},{"word":"airtel","start":100.515,"end":100.994995,"confidence":0.9342041,"punctuated_word":"Airtel,","sentiment":"positive","sentiment_score":0.3515370786190033},{"word":"and","start":100.994995,"end":101.494995,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.29288429021835327},{"word":"have","start":102.674995,"end":102.91499,"confidence":0.97802734,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.26943615078926086},{"word":"a","start":102.91499,"end":102.994995,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3142094016075134},{"word":"great","start":102.994995,"end":103.395,"confidence":0.99902344,"punctuated_word":"great","sentiment":"neutral","sentiment_score":0.3156261444091797},{"word":"rest","start":103.395,"end":103.634995,"confidence":0.9902344,"punctuated_word":"rest","sentiment":"positive","sentiment_score":0.463848739862442},{"word":"of","start":103.634995,"end":103.715,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.4324164092540741},{"word":"your","start":103.715,"end":103.875,"confidence":0.98828125,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4564198255538941},{"word":"day","start":103.875,"end":104.375,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4011359214782715},{"word":"yeah","start":104.91499,"end":105.155,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13147816061973572},{"word":"you","start":105.155,"end":105.395,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.14856791496276855},{"word":"too","start":105.395,"end":105.895,"confidence":0.9970703,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.2125893235206604},{"word":"bye","start":106.354996,"end":106.515,"confidence":0.9301758,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.17437702417373657},{"word":"bye","start":106.515,"end":107.015,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.19256550073623657},{"word":"k","start":107.715,"end":108.034996,"confidence":0.9016113,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.13188618421554563},{"word":"thank","start":108.034996,"end":108.274994,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.300037145614624},{"word":"you","start":108.274994,"end":108.72294,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29143744707107544},{"word":"thank","start":108.96294,"end":109.12294,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2973141372203827},{"word":"you","start":109.12294,"end":109.62294,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24981318414211273},{"word":"bye","start":109.922935,"end":110.422935,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.17593184113502502},{"word":"bye","start":112.08294,"end":112.24794,"confidence":0.9995117,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.11713698506355286}],"paragraphs":{"transcript":"\nHello. My name is Mary. I'm calling from Airtel. Yeah. Hello, Dario.\n\nMy name is Mary. I am calling from Airtel. I was the one who talked to you earlier about your invoice. Yes. So, actually, after we ended the call, I researched further on your account compared and go through with your previous invoice.\n\nAnd I can confirm that the in the amount of $40, the GST is already included. So what I did or what we did is we've already removed the additional $5, which I said earlier was supposed to be for the GST. However, in the amount of $40, the GST is already included. So I've already sent you another invoice that's a rectified invoice only amounting for $40, Dario. Okay?\n\nMhmm. That sounds great. So if in any case you are still looking for downgrade I mean, downgrading your plan, may we advise again to please call us before October 1? I know it's we still got a lot of time, but you can call us anytime and we will be more than happy to assist. Alright?\n\nOkay. Thank you so much, Dario. Anything else I can help you with? Yeah. Sure.\n\nThank you so much, Dario, for choosing Airtel, and have a great rest of your day. Yeah. You too. Bye bye. K.\n\nThank you. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.017841175198554993},{"text":"My name is Mary.","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.016280476935207844},{"text":"I'm calling from Airtel.","start":4.08,"end":5.38,"sentiment":"neutral","sentiment_score":0.013462218688800931},{"text":"Yeah.","start":8.72,"end":9.2,"sentiment":"neutral","sentiment_score":0.007910480722784996},{"text":"Hello, Dario.","start":9.2,"end":10.08,"sentiment":"neutral","sentiment_score":0.02677772380411625}],"sentiment":"neutral","sentiment_score":0.016523157168800633,"num_words":12,"start":2.8,"end":10.08},{"sentences":[{"text":"My name is Mary.","start":10.08,"end":11.04,"sentiment":"neutral","sentiment_score":0.030139164067804813},{"text":"I am calling from Airtel.","start":11.04,"end":12.799999,"sentiment":"neutral","sentiment_score":0.029441507160663606},{"text":"I was the one who talked to you earlier about your invoice.","start":12.799999,"end":16.715,"sentiment":"neutral","sentiment_score":0.022601140779443085},{"text":"Yes.","start":17.495,"end":17.995,"sentiment":"neutral","sentiment_score":0.04514290392398834},{"text":"So, actually, after we ended the call, I researched further on your account compared and go through with your previous invoice.","start":18.055,"end":29.67,"sentiment":"neutral","sentiment_score":0.04627863805563677}],"sentiment":"neutral","sentiment_score":0.036185399640004993,"num_words":43,"start":10.08,"end":29.67},{"sentences":[{"text":"And I can confirm that the in the amount of $40, the GST is already included.","start":29.73,"end":36.469997,"sentiment":"neutral","sentiment_score":0.044750242843292654},{"text":"So what I did or what we did is we've already removed the additional $5, which I said earlier was supposed to be for the GST.","start":36.93,"end":49.114998,"sentiment":"neutral","sentiment_score":0.009430453611107973},{"text":"However, in the amount of $40, the GST is already included.","start":50.375,"end":54.234997,"sentiment":"neutral","sentiment_score":0.010489622130990028},{"text":"So I've already sent you another invoice that's a rectified invoice only amounting for $40, Dario.","start":54.295,"end":62.59,"sentiment":"neutral","sentiment_score":0.04109162068925798},{"text":"Okay?","start":62.59,"end":63.09,"sentiment":"neutral","sentiment_score":0.06317136436700821}],"sentiment":"neutral","sentiment_score":0.025674554545964512,"num_words":70,"start":29.73,"end":63.09},{"sentences":[{"text":"Mhmm.","start":65.39,"end":65.71,"sentiment":"neutral","sentiment_score":0.10993173718452454},{"text":"That sounds great.","start":65.71,"end":67.31,"sentiment":"neutral","sentiment_score":0.2857191562652588},{"text":"So if in any case you are still looking for downgrade I mean, downgrading your plan, may we advise again to please call us before October 1?","start":67.31,"end":80.445,"sentiment":"neutral","sentiment_score":-0.003131728481363367},{"text":"I know it's we still got a lot of time, but you can call us anytime and we will be more than happy to assist.","start":80.445,"end":86.76,"sentiment":"neutral","sentiment_score":0.11448723316192627},{"text":"Alright?","start":86.76,"end":87.26,"sentiment":"neutral","sentiment_score":0.058346375823020935}],"sentiment":"neutral","sentiment_score":0.0667203463483275,"num_words":57,"start":65.39,"end":87.26},{"sentences":[{"text":"Okay.","start":91.24,"end":91.74,"sentiment":"neutral","sentiment_score":0.1492759883403778},{"text":"Thank you so much, Dario.","start":91.8,"end":93.0,"sentiment":"positive","sentiment_score":0.3778410255908966},{"text":"Anything else I can help you with?","start":93.0,"end":94.7,"sentiment":"neutral","sentiment_score":0.2198978854077203},{"text":"Yeah.","start":97.875,"end":98.274994,"sentiment":"neutral","sentiment_score":0.1622275710105896},{"text":"Sure.","start":98.274994,"end":98.755,"sentiment":"neutral","sentiment_score":0.19844022393226624}],"sentiment":"neutral","sentiment_score":0.2625622739394506,"num_words":15,"start":91.24,"end":98.755},{"sentences":[{"text":"Thank you so much, Dario, for choosing Airtel, and have a great rest of your day.","start":98.755,"end":104.375,"sentiment":"positive","sentiment_score":0.38827667757868767},{"text":"Yeah.","start":104.91499,"end":105.155,"sentiment":"neutral","sentiment_score":0.13147816061973572},{"text":"You too.","start":105.155,"end":105.895,"sentiment":"neutral","sentiment_score":0.18057861924171448},{"text":"Bye bye.","start":106.354996,"end":107.015,"sentiment":"neutral","sentiment_score":0.18347126245498657},{"text":"K.","start":107.715,"end":108.034996,"sentiment":"neutral","sentiment_score":0.13188618421554563}],"sentiment":"neutral","sentiment_score":0.32744958861307666,"num_words":22,"start":98.755,"end":108.034996},{"sentences":[{"text":"Thank you.","start":108.034996,"end":108.72294,"sentiment":"neutral","sentiment_score":0.29573729634284973},{"text":"Thank you.","start":108.96294,"end":109.62294,"sentiment":"neutral","sentiment_score":0.2735636606812477},{"text":"Bye bye.","start":109.922935,"end":112.24794,"sentiment":"neutral","sentiment_score":0.14653441309928894}],"sentiment":"neutral","sentiment_score":0.23861179004112879,"num_words":6,"start":108.034996,"end":112.24794}]}}]},{"alternatives":[{"transcript":"Sorry. From where? Alright. Can you hit this? Yes. Yes. That sounds good. Yeah. No. That's fine. Well, leave it leave it as it is. That's fine. No. That's it. Thank you very much for your callback. It's alright. Alright. No worries. You take care. You too. You take care, and no worries. Thank you. Bye. Bye bye.","confidence":0.9812012,"words":[{"word":"sorry","start":6.3199997,"end":6.72,"confidence":0.93408203,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.02523023448884487},{"word":"from","start":6.72,"end":6.96,"confidence":0.9902344,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.027204930782318115},{"word":"where","start":6.96,"end":7.46,"confidence":0.9309082,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.016878781840205193},{"word":"alright","start":14.915001,"end":15.235001,"confidence":0.9394531,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02806098759174347},{"word":"can","start":15.235001,"end":15.475,"confidence":0.6152344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.017975786700844765},{"word":"you","start":15.475,"end":15.635,"confidence":0.6879883,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013645252212882042},{"word":"hit","start":15.635,"end":15.875,"confidence":0.7661133,"punctuated_word":"hit","sentiment":"neutral","sentiment_score":0.01596277579665184},{"word":"this","start":15.875,"end":16.375,"confidence":0.9050293,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.008793488144874573},{"word":"yes","start":17.395,"end":17.895,"confidence":0.68981934,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03070240095257759},{"word":"yes","start":63.37,"end":63.69,"confidence":0.76782227,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.16261091828346252},{"word":"that","start":63.69,"end":63.85,"confidence":0.98291016,"punctuated_word":"That","sentiment":"positive","sentiment_score":0.33446091413497925},{"word":"sounds","start":63.85,"end":64.25,"confidence":0.9873047,"punctuated_word":"sounds","sentiment":"positive","sentiment_score":0.3564768433570862},{"word":"good","start":64.25,"end":64.75,"confidence":0.9951172,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.29451417922973633},{"word":"yeah","start":87.399994,"end":87.56,"confidence":0.7651367,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018376711755990986},{"word":"no","start":87.56,"end":87.799995,"confidence":0.9812012,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.014856941998004912},{"word":"that's","start":87.799995,"end":88.03999,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.034232378005981445},{"word":"fine","start":88.03999,"end":88.35999,"confidence":0.9995117,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.0045760199427604675},{"word":"well","start":88.35999,"end":88.52,"confidence":0.75512695,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.0015047825872898102},{"word":"leave","start":88.52,"end":88.759995,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.017650581896305084},{"word":"it","start":88.759995,"end":88.92,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01708701252937317},{"word":"leave","start":88.92,"end":89.159996,"confidence":0.98828125,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.0031283795833587646},{"word":"it","start":89.159996,"end":89.24,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.022743672132492065},{"word":"as","start":89.24,"end":89.479996,"confidence":0.9790039,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0316162183880806},{"word":"it","start":89.479996,"end":89.71999,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.006679758429527283},{"word":"is","start":89.71999,"end":89.799995,"confidence":0.9970703,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.007809773087501526},{"word":"that's","start":89.799995,"end":90.119995,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.09297198057174684},{"word":"fine","start":90.119995,"end":90.619995,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.08663789182901382},{"word":"no","start":94.67999,"end":94.92,"confidence":0.8769531,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.012670990079641342},{"word":"that's","start":94.92,"end":95.079994,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04244089126586914},{"word":"it","start":95.079994,"end":95.24,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.05676704645156861},{"word":"thank","start":95.24,"end":95.399994,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.25937560200691223},{"word":"you","start":95.399994,"end":95.64,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3654617667198181},{"word":"very","start":95.64,"end":95.799995,"confidence":0.99902344,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.40280428528785706},{"word":"much","start":95.799995,"end":96.03999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.506544291973114},{"word":"for","start":96.03999,"end":96.2,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5150587558746338},{"word":"your","start":96.2,"end":96.36,"confidence":0.8730469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4236140549182892},{"word":"callback","start":96.36,"end":96.86,"confidence":0.98999023,"punctuated_word":"callback.","sentiment":"positive","sentiment_score":0.3853565156459808},{"word":"it's","start":97.24,"end":97.399994,"confidence":0.95458984,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.24594400823116305},{"word":"alright","start":97.399994,"end":97.899994,"confidence":0.88671875,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.18133890628814697},{"word":"alright","start":98.92,"end":99.42,"confidence":0.8376465,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.294385701417923},{"word":"no","start":102.685005,"end":102.845,"confidence":0.6503906,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.17320971190929413},{"word":"worries","start":102.845,"end":103.165,"confidence":0.9926758,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.25397276878356934},{"word":"you","start":103.165,"end":103.325005,"confidence":0.9526367,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.3816167414188385},{"word":"take","start":103.325005,"end":103.565,"confidence":0.9658203,"punctuated_word":"take","sentiment":"positive","sentiment_score":0.4459064602851868},{"word":"care","start":103.565,"end":104.065,"confidence":0.96875,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.5033491849899292},{"word":"you","start":104.125,"end":104.365005,"confidence":0.90625,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.19949468970298767},{"word":"too","start":104.365005,"end":104.76501,"confidence":0.93115234,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.18325740098953247},{"word":"you","start":104.76501,"end":104.925,"confidence":0.9941406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.12872137129306793},{"word":"take","start":104.925,"end":105.165,"confidence":0.9980469,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.1241130754351616},{"word":"care","start":105.165,"end":105.485,"confidence":0.71936035,"punctuated_word":"care,","sentiment":"neutral","sentiment_score":0.23096443712711337},{"word":"and","start":105.485,"end":105.965004,"confidence":0.6879883,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14831610023975372},{"word":"no","start":105.965004,"end":106.205,"confidence":0.2298584,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.15595975518226624},{"word":"worries","start":106.205,"end":106.705,"confidence":0.9421387,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.17517253756523132},{"word":"thank","start":107.245,"end":107.565,"confidence":0.7319336,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3391113579273224},{"word":"you","start":107.565,"end":107.805,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30707353353500366},{"word":"bye","start":107.805,"end":108.305,"confidence":0.99072266,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17733101546764374},{"word":"bye","start":108.845,"end":109.08501,"confidence":0.49902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1980893611907959},{"word":"bye","start":109.08501,"end":109.58501,"confidence":0.9824219,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.29637929797172546}],"paragraphs":{"transcript":"\nSorry. From where? Alright. Can you hit this? Yes.\n\nYes. That sounds good. Yeah. No. That's fine.\n\nWell, leave it leave it as it is. That's fine. No. That's it. Thank you very much for your callback.\n\nIt's alright. Alright. No worries. You take care. You too.\n\nYou take care, and no worries. Thank you. Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Sorry.","start":6.3199997,"end":6.72,"sentiment":"neutral","sentiment_score":-0.02523023448884487},{"text":"From where?","start":6.72,"end":7.46,"sentiment":"neutral","sentiment_score":-0.022041856311261654},{"text":"Alright.","start":14.915001,"end":15.235001,"sentiment":"neutral","sentiment_score":0.02806098759174347},{"text":"Can you hit this?","start":15.235001,"end":16.375,"sentiment":"neutral","sentiment_score":0.014094325713813305},{"text":"Yes.","start":17.395,"end":17.895,"sentiment":"neutral","sentiment_score":0.03070240095257759}],"sentiment":"neutral","sentiment_score":0.005091860476467345,"num_words":9,"start":6.3199997,"end":17.895},{"sentences":[{"text":"Yes.","start":63.37,"end":63.69,"sentiment":"neutral","sentiment_score":0.16261091828346252},{"text":"That sounds good.","start":63.69,"end":64.75,"sentiment":"neutral","sentiment_score":0.32848397890726727},{"text":"Yeah.","start":87.399994,"end":87.56,"sentiment":"neutral","sentiment_score":0.018376711755990986},{"text":"No.","start":87.56,"end":87.799995,"sentiment":"neutral","sentiment_score":-0.014856941998004912},{"text":"That's fine.","start":87.799995,"end":88.35999,"sentiment":"neutral","sentiment_score":0.014828179031610489}],"sentiment":"neutral","sentiment_score":0.14765487285330892,"num_words":8,"start":63.37,"end":88.35999},{"sentences":[{"text":"Well, leave it leave it as it is.","start":88.35999,"end":89.799995,"sentiment":"neutral","sentiment_score":0.013151326682418585},{"text":"That's fine.","start":89.799995,"end":90.619995,"sentiment":"neutral","sentiment_score":0.08980493620038033},{"text":"No.","start":94.67999,"end":94.92,"sentiment":"neutral","sentiment_score":0.012670990079641342},{"text":"That's it.","start":94.92,"end":95.24,"sentiment":"neutral","sentiment_score":0.04960396885871887},{"text":"Thank you very much for your callback.","start":95.24,"end":96.86,"sentiment":"positive","sentiment_score":0.40831646748951506}],"sentiment":"neutral","sentiment_score":0.16274573430418968,"num_words":20,"start":88.35999,"end":96.86},{"sentences":[{"text":"It's alright.","start":97.24,"end":97.899994,"sentiment":"neutral","sentiment_score":0.213641457259655},{"text":"Alright.","start":98.92,"end":99.42,"sentiment":"neutral","sentiment_score":0.294385701417923},{"text":"No worries.","start":102.685005,"end":103.165,"sentiment":"neutral","sentiment_score":0.21359124034643173},{"text":"You take care.","start":103.165,"end":104.065,"sentiment":"positive","sentiment_score":0.4436241288979848},{"text":"You too.","start":104.125,"end":104.76501,"sentiment":"neutral","sentiment_score":0.19137604534626007}],"sentiment":"neutral","sentiment_score":0.2862475574016571,"num_words":10,"start":97.24,"end":104.76501},{"sentences":[{"text":"You take care, and no worries.","start":104.76501,"end":106.705,"sentiment":"neutral","sentiment_score":0.16054121280709902},{"text":"Thank you.","start":107.245,"end":107.805,"sentiment":"neutral","sentiment_score":0.323092445731163},{"text":"Bye.","start":107.805,"end":108.305,"sentiment":"neutral","sentiment_score":0.17733101546764374},{"text":"Bye bye.","start":108.845,"end":109.58501,"sentiment":"neutral","sentiment_score":0.24723432958126068}],"sentiment":"neutral","sentiment_score":0.20738471299409866,"num_words":11,"start":104.76501,"end":109.58501}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. My name is Mary. I'm calling from Airtel.\n\nChannel 1: Sorry. From where?\n\nChannel 0: Yeah. Hello, Dario. My name is Mary. I am calling from Airtel. I was the one who talked to you earlier about your\n\nChannel 1: Alright. Can you hit this?\n\nChannel 0: invoice.\n\nChannel 1: Yes.\n\nChannel 0: Yes. So, actually, after we ended the call, I researched further on your account compared and go through with your previous invoice. And I can confirm that the in the amount of $40, the GST is already included. So what I did or what we did is we've already removed the additional $5, which I said earlier was supposed to be for the GST. However, in the amount of $40, the GST is already included.\n\nSo I've already sent you another invoice that's a rectified invoice only amounting for $40, Dario. Okay?\n\nChannel 1: Yes. That sounds good.\n\nChannel 0: Mhmm. That sounds great. So if in any case you are still looking for downgrade I mean, downgrading your plan, may we advise again to please call us before October 1? I know it's we still got a lot of time, but you can call us anytime and we will be more than happy to assist. Alright?\n\nChannel 1: Yeah. No. That's fine. Well, leave it leave it as it is. That's fine.\n\nChannel 0: Okay. Thank you so much, Dario. Anything else I can help you with?\n\nChannel 1: No. That's it. Thank you very much for your callback. It's alright.\n\nChannel 0: Yeah. Sure. Thank\n\nChannel 1: Alright.\n\nChannel 0: you so much, Dario, for choosing Airtel, and have\n\nChannel 1: No worries.\n\nChannel 0: a great\n\nChannel 1: You take\n\nChannel 0: rest\n\nChannel 1: care.\n\nChannel 0: of your day.\n\nChannel 1: You too. You\n\nChannel 0: Yeah.\n\nChannel 1: take\n\nChannel 0: You\n\nChannel 1: care,\n\nChannel 0: too.\n\nChannel 1: and no worries.\n\nChannel 0: Bye bye.\n\nChannel 1: Thank you.\n\nChannel 0: K.\n\nChannel 1: Bye.\n\nChannel 0: Thank you.\n\nChannel 1: Bye\n\nChannel 0: Thank\n\nChannel 1: bye.\n\nChannel 0: you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.017841175198554993},{"text":"My name is Mary.","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.016280476935207844},{"text":"I'm calling from Airtel.","start":4.08,"end":5.38,"sentiment":"neutral","sentiment_score":0.013462218688800931}],"sentiment":"neutral","sentiment_score":0.015201328632732233,"channel":0,"num_words":9,"start":2.8,"end":5.38},{"sentences":[{"text":"Sorry.","start":6.3199997,"end":6.72,"sentiment":"neutral","sentiment_score":-0.02523023448884487},{"text":"From where?","start":6.72,"end":7.46,"sentiment":"neutral","sentiment_score":-0.022041856311261654}],"sentiment":"neutral","sentiment_score":-0.023104649037122726,"channel":1,"num_words":3,"start":6.3199997,"end":7.46},{"sentences":[{"text":"Yeah.","start":8.72,"end":9.2,"sentiment":"neutral","sentiment_score":0.007910480722784996},{"text":"Hello, Dario.","start":9.2,"end":10.08,"sentiment":"neutral","sentiment_score":0.02677772380411625},{"text":"My name is Mary.","start":10.08,"end":11.04,"sentiment":"neutral","sentiment_score":0.030139164067804813},{"text":"I am calling from Airtel.","start":11.04,"end":12.799999,"sentiment":"neutral","sentiment_score":0.029441507160663606},{"text":"I was the one who talked to you earlier about your","start":12.799999,"end":15.38,"sentiment":"neutral","sentiment_score":0.02451540461995385}],"sentiment":"neutral","sentiment_score":0.026039111792393353,"channel":0,"num_words":23,"start":8.72,"end":15.38},{"sentences":[{"text":"Alright.","start":14.915001,"end":15.235001,"sentiment":"neutral","sentiment_score":0.02806098759174347},{"text":"Can you hit this?","start":15.235001,"end":16.375,"sentiment":"neutral","sentiment_score":0.014094325713813305}],"sentiment":"neutral","sentiment_score":0.01688765808939934,"channel":1,"num_words":5,"start":14.915001,"end":16.375},{"sentences":[{"text":"invoice.","start":16.215,"end":16.715,"sentiment":"neutral","sentiment_score":0.0015442385338246822}],"sentiment":"neutral","sentiment_score":0.0015442385338246822,"channel":0,"num_words":1,"start":16.215,"end":16.715},{"sentences":[{"text":"Yes.","start":17.395,"end":17.895,"sentiment":"neutral","sentiment_score":0.03070240095257759}],"sentiment":"neutral","sentiment_score":0.03070240095257759,"channel":1,"num_words":1,"start":17.395,"end":17.895},{"sentences":[{"text":"Yes.","start":17.495,"end":17.995,"sentiment":"neutral","sentiment_score":0.04514290392398834},{"text":"So, actually, after we ended the call, I researched further on your account compared and go through with your previous invoice.","start":18.055,"end":29.67,"sentiment":"neutral","sentiment_score":0.04627863805563677},{"text":"And I can confirm that the in the amount of $40, the GST is already included.","start":29.73,"end":36.469997,"sentiment":"neutral","sentiment_score":0.044750242843292654},{"text":"So what I did or what we did is we've already removed the additional $5, which I said earlier was supposed to be for the GST.","start":36.93,"end":49.114998,"sentiment":"neutral","sentiment_score":0.009430453611107973},{"text":"However, in the amount of $40, the GST is already included.","start":50.375,"end":54.234997,"sentiment":"neutral","sentiment_score":0.010489622130990028}],"sentiment":"neutral","sentiment_score":0.027914344345529873,"channel":0,"num_words":75,"start":17.495,"end":54.234997},{"sentences":[{"text":"So I've already sent you another invoice that's a rectified invoice only amounting for $40, Dario.","start":54.295,"end":62.59,"sentiment":"neutral","sentiment_score":0.04109162068925798},{"text":"Okay?","start":62.59,"end":63.09,"sentiment":"neutral","sentiment_score":0.06317136436700821}],"sentiment":"neutral","sentiment_score":0.04239042914089035,"channel":0,"num_words":17,"start":54.295,"end":63.09},{"sentences":[{"text":"Yes.","start":63.37,"end":63.69,"sentiment":"neutral","sentiment_score":0.16261091828346252},{"text":"That sounds good.","start":63.69,"end":64.75,"sentiment":"neutral","sentiment_score":0.32848397890726727}],"sentiment":"neutral","sentiment_score":0.28701571375131607,"channel":1,"num_words":4,"start":63.37,"end":64.75},{"sentences":[{"text":"Mhmm.","start":65.39,"end":65.71,"sentiment":"neutral","sentiment_score":0.10993173718452454},{"text":"That sounds great.","start":65.71,"end":67.31,"sentiment":"neutral","sentiment_score":0.2857191562652588},{"text":"So if in any case you are still looking for downgrade I mean, downgrading your plan, may we advise again to please call us before October 1?","start":67.31,"end":80.445,"sentiment":"neutral","sentiment_score":-0.003131728481363367},{"text":"I know it's we still got a lot of time, but you can call us anytime and we will be more than happy to assist.","start":80.445,"end":86.76,"sentiment":"neutral","sentiment_score":0.11448723316192627},{"text":"Alright?","start":86.76,"end":87.26,"sentiment":"neutral","sentiment_score":0.058346375823020935}],"sentiment":"neutral","sentiment_score":0.0667203463483275,"channel":0,"num_words":57,"start":65.39,"end":87.26},{"sentences":[{"text":"Yeah.","start":87.399994,"end":87.56,"sentiment":"neutral","sentiment_score":0.018376711755990986},{"text":"No.","start":87.56,"end":87.799995,"sentiment":"neutral","sentiment_score":-0.014856941998004912},{"text":"That's fine.","start":87.799995,"end":88.35999,"sentiment":"neutral","sentiment_score":0.014828179031610489},{"text":"Well, leave it leave it as it is.","start":88.35999,"end":89.799995,"sentiment":"neutral","sentiment_score":0.013151326682418585},{"text":"That's fine.","start":89.799995,"end":90.619995,"sentiment":"neutral","sentiment_score":0.08980493620038033}],"sentiment":"neutral","sentiment_score":0.022714043834379742,"channel":1,"num_words":14,"start":87.399994,"end":90.619995},{"sentences":[{"text":"Okay.","start":91.24,"end":91.74,"sentiment":"neutral","sentiment_score":0.1492759883403778},{"text":"Thank you so much, Dario.","start":91.8,"end":93.0,"sentiment":"positive","sentiment_score":0.3778410255908966},{"text":"Anything else I can help you with?","start":93.0,"end":94.7,"sentiment":"neutral","sentiment_score":0.2198978854077203}],"sentiment":"neutral","sentiment_score":0.27521279339606947,"channel":0,"num_words":13,"start":91.24,"end":94.7},{"sentences":[{"text":"No.","start":94.67999,"end":94.92,"sentiment":"neutral","sentiment_score":0.012670990079641342},{"text":"That's it.","start":94.92,"end":95.24,"sentiment":"neutral","sentiment_score":0.04960396885871887},{"text":"Thank you very much for your callback.","start":95.24,"end":96.86,"sentiment":"positive","sentiment_score":0.40831646748951506},{"text":"It's alright.","start":97.24,"end":97.899994,"sentiment":"neutral","sentiment_score":0.213641457259655}],"sentiment":"neutral","sentiment_score":0.2831147595619162,"channel":1,"num_words":12,"start":94.67999,"end":97.899994},{"sentences":[{"text":"Yeah.","start":97.875,"end":98.274994,"sentiment":"neutral","sentiment_score":0.1622275710105896},{"text":"Sure.","start":98.274994,"end":98.755,"sentiment":"neutral","sentiment_score":0.19844022393226624},{"text":"Thank","start":98.755,"end":98.994995,"sentiment":"neutral","sentiment_score":0.3206343650817871}],"sentiment":"neutral","sentiment_score":0.22710072000821432,"channel":0,"num_words":3,"start":97.875,"end":98.994995},{"sentences":[{"text":"Alright.","start":98.92,"end":99.42,"sentiment":"neutral","sentiment_score":0.294385701417923}],"sentiment":"neutral","sentiment_score":0.294385701417923,"channel":1,"num_words":1,"start":98.92,"end":99.42},{"sentences":[{"text":"you so much, Dario, for choosing Airtel, and have","start":98.994995,"end":102.91499,"sentiment":"positive","sentiment_score":0.38979289266798234}],"sentiment":"positive","sentiment_score":0.38979289266798234,"channel":0,"num_words":9,"start":98.994995,"end":102.91499},{"sentences":[{"text":"No worries.","start":102.685005,"end":103.165,"sentiment":"neutral","sentiment_score":0.21359124034643173}],"sentiment":"neutral","sentiment_score":0.21359124034643173,"channel":1,"num_words":2,"start":102.685005,"end":103.165},{"sentences":[{"text":"a great","start":102.91499,"end":103.395,"sentiment":"neutral","sentiment_score":0.31491777300834656}],"sentiment":"neutral","sentiment_score":0.31491777300834656,"channel":0,"num_words":2,"start":102.91499,"end":103.395},{"sentences":[{"text":"You take","start":103.165,"end":103.565,"sentiment":"positive","sentiment_score":0.41376160085201263}],"sentiment":"positive","sentiment_score":0.41376160085201263,"channel":1,"num_words":2,"start":103.165,"end":103.565},{"sentences":[{"text":"rest","start":103.395,"end":103.634995,"sentiment":"positive","sentiment_score":0.463848739862442}],"sentiment":"positive","sentiment_score":0.463848739862442,"channel":0,"num_words":1,"start":103.395,"end":103.634995},{"sentences":[{"text":"care.","start":103.565,"end":104.065,"sentiment":"positive","sentiment_score":0.5033491849899292}],"sentiment":"positive","sentiment_score":0.5033491849899292,"channel":1,"num_words":1,"start":103.565,"end":104.065},{"sentences":[{"text":"of your day.","start":103.634995,"end":104.375,"sentiment":"positive","sentiment_score":0.4299907187620799}],"sentiment":"positive","sentiment_score":0.4299907187620799,"channel":0,"num_words":3,"start":103.634995,"end":104.375},{"sentences":[{"text":"You too.","start":104.125,"end":104.76501,"sentiment":"neutral","sentiment_score":0.19137604534626007},{"text":"You","start":104.76501,"end":104.925,"sentiment":"neutral","sentiment_score":0.12872137129306793}],"sentiment":"neutral","sentiment_score":0.17049115399519602,"channel":1,"num_words":3,"start":104.125,"end":104.925},{"sentences":[{"text":"Yeah.","start":104.91499,"end":105.155,"sentiment":"neutral","sentiment_score":0.13147816061973572}],"sentiment":"neutral","sentiment_score":0.13147816061973572,"channel":0,"num_words":1,"start":104.91499,"end":105.155},{"sentences":[{"text":"take","start":104.925,"end":105.165,"sentiment":"neutral","sentiment_score":0.1241130754351616}],"sentiment":"neutral","sentiment_score":0.1241130754351616,"channel":1,"num_words":1,"start":104.925,"end":105.165},{"sentences":[{"text":"You","start":105.155,"end":105.395,"sentiment":"neutral","sentiment_score":0.14856791496276855}],"sentiment":"neutral","sentiment_score":0.14856791496276855,"channel":0,"num_words":1,"start":105.155,"end":105.395},{"sentences":[{"text":"care,","start":105.165,"end":105.485,"sentiment":"neutral","sentiment_score":0.23096443712711337}],"sentiment":"neutral","sentiment_score":0.23096443712711337,"channel":1,"num_words":1,"start":105.165,"end":105.485},{"sentences":[{"text":"too.","start":105.395,"end":105.895,"sentiment":"neutral","sentiment_score":0.2125893235206604}],"sentiment":"neutral","sentiment_score":0.2125893235206604,"channel":0,"num_words":1,"start":105.395,"end":105.895},{"sentences":[{"text":"and no worries.","start":105.485,"end":106.705,"sentiment":"neutral","sentiment_score":0.15981613099575043}],"sentiment":"neutral","sentiment_score":0.15981613099575043,"channel":1,"num_words":3,"start":105.485,"end":106.705},{"sentences":[{"text":"Bye bye.","start":106.354996,"end":107.015,"sentiment":"neutral","sentiment_score":0.18347126245498657}],"sentiment":"neutral","sentiment_score":0.18347126245498657,"channel":0,"num_words":2,"start":106.354996,"end":107.015},{"sentences":[{"text":"Thank you.","start":107.245,"end":107.805,"sentiment":"neutral","sentiment_score":0.323092445731163}],"sentiment":"neutral","sentiment_score":0.323092445731163,"channel":1,"num_words":2,"start":107.245,"end":107.805},{"sentences":[{"text":"K.","start":107.715,"end":108.034996,"sentiment":"neutral","sentiment_score":0.13188618421554563}],"sentiment":"neutral","sentiment_score":0.13188618421554563,"channel":0,"num_words":1,"start":107.715,"end":108.034996},{"sentences":[{"text":"Bye.","start":107.805,"end":108.305,"sentiment":"neutral","sentiment_score":0.17733101546764374}],"sentiment":"neutral","sentiment_score":0.17733101546764374,"channel":1,"num_words":1,"start":107.805,"end":108.305},{"sentences":[{"text":"Thank you.","start":108.034996,"end":108.72294,"sentiment":"neutral","sentiment_score":0.29573729634284973}],"sentiment":"neutral","sentiment_score":0.29573729634284973,"channel":0,"num_words":2,"start":108.034996,"end":108.72294},{"sentences":[{"text":"Bye","start":108.845,"end":109.08501,"sentiment":"neutral","sentiment_score":0.1980893611907959}],"sentiment":"neutral","sentiment_score":0.1980893611907959,"channel":1,"num_words":1,"start":108.845,"end":109.08501},{"sentences":[{"text":"Thank","start":108.96294,"end":109.12294,"sentiment":"neutral","sentiment_score":0.2973141372203827}],"sentiment":"neutral","sentiment_score":0.2973141372203827,"channel":0,"num_words":1,"start":108.96294,"end":109.12294},{"sentences":[{"text":"bye.","start":109.08501,"end":109.58501,"sentiment":"neutral","sentiment_score":0.29637929797172546}],"sentiment":"neutral","sentiment_score":0.29637929797172546,"channel":1,"num_words":1,"start":109.08501,"end":109.58501},{"sentences":[{"text":"you.","start":109.12294,"end":109.62294,"sentiment":"neutral","sentiment_score":0.24981318414211273},{"text":"Bye bye.","start":109.922935,"end":112.24794,"sentiment":"neutral","sentiment_score":0.14653441309928894}],"sentiment":"neutral","sentiment_score":0.18096067011356354,"channel":0,"num_words":3,"start":109.12294,"end":112.24794}]},"summary":{"result":"success","short":"Mary from Airtel calls Dario to inform him that the GST on his previous invoice is already included. She explains that they have already removed the additional fee and sent him a rectified invoice. She advises him to call before October 1 to downgrade his plan and offers assistance if he needs further."},"intents":{"segments":[{"text":"I know it's we still got a lot of time, but you can call us anytime and we will be more than happy to assist. Alright? Yeah.","start_word":169,"end_word":195,"intents":[{"intent":"Request assistance","confidence_score":0.0029580258}]}]},"sentiments":{"segments":[{"text":"Hello. My name is Mary. I'm calling from Airtel. Sorry. From where? Yeah. Hello, Dario. My name is Mary. I am calling from Airtel. I was the one who talked to you earlier about your Alright. Can you hit this? invoice. Yes. Yes. So, actually, after we ended the call, I researched further on your account compared and go through with your previous invoice. And I can confirm that the in the amount of $40, the GST is already included. So what I did or what we did is we've already removed the additional $5, which I said earlier was supposed to be for the GST. However, in the amount of $40, the GST is already included. So I've already sent you another invoice that's a rectified invoice only amounting for $40, Dario. Okay? Yes. That sounds good. Mhmm. That sounds great. So if in any case you are still looking for downgrade I mean, downgrading your plan, may we advise again to please call us before October 1? I know it's we still got a lot of time, but you can call us anytime and we will be more than happy to assist. Alright? Yeah. No. That's fine. Well, leave it leave it as it is. That's fine. Okay.","start_word":0,"end_word":209,"sentiment":"neutral","sentiment_score":0.042212143540382385},{"text":"Thank you so much, Dario.","start_word":210,"end_word":214,"sentiment":"positive","sentiment_score":0.3824986517429352},{"text":"Anything else I can help you with? No. That's it.","start_word":215,"end_word":224,"sentiment":"neutral","sentiment_score":0.13156279921531677},{"text":"Thank you very much for your callback.","start_word":225,"end_word":231,"sentiment":"positive","sentiment_score":0.4032142758369446},{"text":"It's alright. Yeah. Sure. Thank Alright.","start_word":232,"end_word":237,"sentiment":"neutral","sentiment_score":0.22906970977783203},{"text":"you so much, Dario, for choosing Airtel, and have No worries. a great You take rest care. of your day.","start_word":238,"end_word":257,"sentiment":"positive","sentiment_score":0.3804405331611634},{"text":"You too. You Yeah. take You care, too. and no worries. Bye bye. Thank you. K. Bye. Thank you. Bye Thank bye. you. Bye bye.","start_word":258,"end_word":282,"sentiment":"neutral","sentiment_score":0.20514175295829773}],"average":{"sentiment":"neutral","sentiment_score":0.10871836594340256}}}}