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hi. I wonder if you can help me. We've got the a room booked with you for our Christmas party on December 5 under the name of Coolabar Care. Yeah. That'd be correct.\n\nThank you. And my name is Mike, Mike Burns. Oh, hi, Millie. My name's Mike Burns. I'm ringing from Coolabar Care.\n\nWe've got our Christmas function booked with you on December 5. I'm just just ringing to see if we could pop down and just have a look at the club and check the venue out and so we can sort of get a few things straight now ahead and maybe we can run through some stuff with you as to what'll happen on the night. How does, say, Wednesday or Thursday next week, maybe early afternoon sound? Yeah. Okay.\n\nWhat about on the first and Thursday? Oh, actually no. I'll tell you what. What about on the thirtieth? What time would work for you then?\n\nSometime in the afternoon, ideally. Alright. How does 01:00 sound? Alright. Well, we'll see you then.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":7.68,"end":7.96,"sentiment":"neutral","sentiment_score":0.07470475509762764},{"text":"I wonder if you can help me.","start":7.96,"end":9.2,"sentiment":"neutral","sentiment_score":0.04156035983136722},{"text":"We've got the a room booked with you for our Christmas party on December 5 under the name of Coolabar Care.","start":9.2,"end":17.775,"sentiment":"neutral","sentiment_score":0.05428544573840641},{"text":"Yeah.","start":22.155,"end":22.395,"sentiment":"neutral","sentiment_score":0.04901215061545372},{"text":"That'd be correct.","start":22.395,"end":23.115,"sentiment":"neutral","sentiment_score":0.1279799540837606}],"sentiment":"neutral","sentiment_score":0.05921407065847341,"num_words":34,"start":7.68,"end":23.115},{"sentences":[{"text":"Thank you.","start":23.115,"end":23.855,"sentiment":"positive","sentiment_score":0.4608170688152313},{"text":"And my name is Mike, Mike Burns.","start":25.595001,"end":27.455,"sentiment":"neutral","sentiment_score":0.05501047468611172},{"text":"Oh, hi, Millie.","start":57.86,"end":58.66,"sentiment":"neutral","sentiment_score":0.14082709948221842},{"text":"My name's Mike Burns.","start":58.66,"end":59.88,"sentiment":"neutral","sentiment_score":0.14697079733014107},{"text":"I'm ringing from Coolabar Care.","start":59.940002,"end":61.88,"sentiment":"neutral","sentiment_score":0.22957163155078888}],"sentiment":"neutral","sentiment_score":0.16499667171211468,"num_words":21,"start":23.115,"end":61.88},{"sentences":[{"text":"We've got our Christmas function booked with you on December 5.","start":62.34,"end":66.44,"sentiment":"neutral","sentiment_score":0.29468980025161395},{"text":"I'm just just ringing to see if we could pop down and just have a look at the club and check the venue out and so we can sort of get a few things straight now ahead and maybe we can run through some stuff with you as to what'll happen on the night.","start":68.305,"end":80.80499,"sentiment":"neutral","sentiment_score":0.10357003072621646},{"text":"How does, say, Wednesday or Thursday next week, maybe early afternoon sound?","start":86.92,"end":96.54,"sentiment":"neutral","sentiment_score":0.014084708721687397},{"text":"Yeah.","start":103.325,"end":103.825,"sentiment":"neutral","sentiment_score":0.04034588858485222},{"text":"Okay.","start":110.619995,"end":110.94,"sentiment":"neutral","sentiment_score":0.022144384682178497}],"sentiment":"neutral","sentiment_score":0.1147579270874775,"num_words":79,"start":62.34,"end":110.94},{"sentences":[{"text":"What about on the first and Thursday?","start":110.94,"end":113.28,"sentiment":"neutral","sentiment_score":0.0026113373626555714},{"text":"Oh, actually no.","start":113.979996,"end":116.14,"sentiment":"neutral","sentiment_score":-0.01403092686086893},{"text":"I'll tell you what.","start":116.14,"end":117.04,"sentiment":"neutral","sentiment_score":-0.012832550331950188},{"text":"What about on the thirtieth?","start":117.9,"end":122.96,"sentiment":"neutral","sentiment_score":-0.003950362242176197},{"text":"What time would work for you then?","start":125.635,"end":127.315,"sentiment":"neutral","sentiment_score":0.019895925984850953}],"sentiment":"neutral","sentiment_score":0.001706771165817582,"num_words":26,"start":110.94,"end":127.315},{"sentences":[{"text":"Sometime in the afternoon, ideally.","start":127.315,"end":128.935,"sentiment":"neutral","sentiment_score":0.02499368917196989},{"text":"Alright.","start":135.635,"end":136.135,"sentiment":"neutral","sentiment_score":0.07238181680440903},{"text":"How does 01:00 sound?","start":136.195,"end":139.175,"sentiment":"neutral","sentiment_score":0.041773303411901},{"text":"Alright.","start":145.68,"end":146.18,"sentiment":"neutral","sentiment_score":0.20658862590789795},{"text":"Well, we'll see you then.","start":146.23999,"end":147.3,"sentiment":"neutral","sentiment_score":0.2715086072683334}],"sentiment":"neutral","sentiment_score":0.12053594616008922,"num_words":16,"start":127.315,"end":147.3},{"sentences":[{"text":"Thanks.","start":149.44,"end":149.92,"sentiment":"positive","sentiment_score":0.506607174873352},{"text":"Bye.","start":149.92,"end":150.42,"sentiment":"neutral","sentiment_score":0.2155964970588684}],"sentiment":"positive","sentiment_score":0.36110183596611023,"num_words":2,"start":149.44,"end":150.42}]}}]},{"alternatives":[{"transcript":"Welcome to Major Officer Fishing and Sailing Club. You're speaking with Claudel. Yes? Yes. Do you need to speak to the functions coordinator? Certainly. What was your name? Thank you, Mark. I'm just pulling you through to Millie. One moment. Thank you for holding. You're speaking with Millie. How can I help? Beautiful. Yes. Yep. How can I help with that one? Yeah. Of course. When were you wanting to pop down and see the venue? Next week. Yep. So either the thirtieth or the first. Yeah. No. That's fine. I have full availability. Yep. Yep. Yeah. I I'm pretty much available all day. I'll be in the office from 9AM till 04:30. 01:00. Yep. Perfect. On the thirtieth. Alright. We'll pop that in my calendar now. Awesome. Thanks so much. 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You're speaking with Claudel. Yes? Yes. Do you need to speak to the functions coordinator?\n\nCertainly. What was your name? Thank you, Mark. I'm just pulling you through to Millie. One moment.\n\nThank you for holding. You're speaking with Millie. How can I help? Beautiful. Yes.\n\nYep. How can I help with that one? Yeah. Of course. When were you wanting to pop down and see the venue?\n\nNext week. Yep. So either the thirtieth or the first. Yeah. No.\n\nThat's fine. I have full availability. Yep. Yep. Yeah.\n\nI I'm pretty much available all day. I'll be in the office from 9AM till 04:30. 01:00. Yep. Perfect.\n\nOn the thirtieth. Alright. We'll pop that in my calendar now. Awesome. Thanks so much.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Welcome to Major Officer Fishing and Sailing Club.","start":3.84,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.24666781537234783},{"text":"You're speaking with Claudel.","start":5.7599998,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.10381683520972729},{"text":"Yes?","start":15.2,"end":15.555,"sentiment":"neutral","sentiment_score":0.043747060000896454},{"text":"Yes.","start":18.435,"end":18.755001,"sentiment":"neutral","sentiment_score":0.0156552717089653},{"text":"Do you need to speak to the functions coordinator?","start":18.755001,"end":20.695,"sentiment":"neutral","sentiment_score":0.0016643231113751729}],"sentiment":"neutral","sentiment_score":0.10708656971869261,"num_words":23,"start":3.84,"end":20.695},{"sentences":[{"text":"Certainly.","start":23.955,"end":24.355,"sentiment":"neutral","sentiment_score":0.18855546414852145},{"text":"What was your 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You're speaking with Claudel.\n\nChannel 0: Oh, hi. I wonder if you can help me. We've got the a room booked with you for our Christmas party on December 5\n\nChannel 1: Yes?\n\nChannel 0: under the name of Coolabar Care.\n\nChannel 1: Yes. Do you need to speak to the functions coordinator?\n\nChannel 0: Yeah. That'd be correct. Thank you.\n\nChannel 1: Certainly. What was your name?\n\nChannel 0: And my name is Mike, Mike Burns.\n\nChannel 1: Thank you, Mark. I'm just pulling you through to Millie. One moment. Thank you for holding. You're speaking with Millie.\n\nHow can I help?\n\nChannel 0: Oh, hi, Millie. My name's Mike Burns. I'm ringing from Coolabar Care. We've\n\nChannel 1: Beautiful.\n\nChannel 0: got our Christmas function booked with you on December 5.\n\nChannel 1: Yes. Yep. How can I help\n\nChannel 0: I'm\n\nChannel 1: with that\n\nChannel 0: just\n\nChannel 1: one?\n\nChannel 0: just ringing to see if we could pop down and just have a look at the club and check the venue out and so we can sort of get a few things straight now ahead and maybe we can run through some stuff with you as to what'll happen on the night.\n\nChannel 1: Yeah. Of course. When were you wanting to pop down and see the venue?\n\nChannel 0: How does, say, Wednesday or Thursday next week, maybe early afternoon sound?\n\nChannel 1: Next week. Yep. So either the thirtieth or the first.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. No. That's fine. I have full availability.\n\nChannel 0: Okay. What about on the first and Thursday? Oh, actually no. I'll tell you what. What about on the thirtieth?\n\nChannel 1: Yep.\n\nChannel 0: What\n\nChannel 1: Yep.\n\nChannel 0: time would work for you then? Sometime in the afternoon, ideally.\n\nChannel 1: Yeah. I I'm pretty much available all day. I'll be in the office from 9AM till 04:30.\n\nChannel 0: Alright. How does 01:00 sound?\n\nChannel 1: 01:00. Yep. Perfect. On the thirtieth. Alright.\n\nWe'll pop that in my calendar now.\n\nChannel 0: Alright. Well, we'll see you then.\n\nChannel 1: Awesome. Thanks so much. Have a great day.\n\nChannel 0: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Major Officer Fishing and Sailing Club.","start":3.84,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.24666781537234783},{"text":"You're speaking with Claudel.","start":5.7599998,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.10381683520972729}],"sentiment":"neutral","sentiment_score":0.19905082198480764,"channel":1,"num_words":12,"start":3.84,"end":6.8199997},{"sentences":[{"text":"Oh, hi.","start":7.68,"end":7.96,"sentiment":"neutral","sentiment_score":0.07470475509762764},{"text":"I wonder if you can help me.","start":7.96,"end":9.2,"sentiment":"neutral","sentiment_score":0.04156035983136722},{"text":"We've got the a room booked with you for our Christmas party on December 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night.","start":69.185,"end":80.80499,"sentiment":"neutral","sentiment_score":0.10248716985090421}],"sentiment":"neutral","sentiment_score":0.10248716985090421,"channel":0,"num_words":52,"start":69.185,"end":80.80499},{"sentences":[{"text":"Yeah.","start":81.325,"end":81.645,"sentiment":"neutral","sentiment_score":0.04223935678601265},{"text":"Of course.","start":81.645,"end":82.045,"sentiment":"neutral","sentiment_score":0.0337265208363533},{"text":"When were you wanting to pop down and see the venue?","start":82.045,"end":84.705,"sentiment":"neutral","sentiment_score":0.02025755046104843}],"sentiment":"neutral","sentiment_score":0.023751818109303713,"channel":1,"num_words":14,"start":81.325,"end":84.705},{"sentences":[{"text":"How does, say, Wednesday or Thursday next week, maybe early afternoon 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day.","start":148.50493,"end":149.48494,"sentiment":"positive","sentiment_score":0.7255463898181915}],"sentiment":"positive","sentiment_score":0.7493073865771294,"channel":1,"num_words":8,"start":147.54494,"end":149.48494},{"sentences":[{"text":"Thanks.","start":149.44,"end":149.92,"sentiment":"positive","sentiment_score":0.506607174873352},{"text":"Bye.","start":149.92,"end":150.42,"sentiment":"neutral","sentiment_score":0.2155964970588684}],"sentiment":"positive","sentiment_score":0.36110183596611023,"channel":0,"num_words":2,"start":149.44,"end":150.42}]},"summary":{"result":"success","short":"A representative from Coolworded called a customer named Mark to confirm their Christmas party reservation at the Major Officer Fishing and Sailing Club. The representative, named Millie, asks for the customer's availability for a party on Wednesday the 30th and Thursday the 1st and suggests a time slot of either 3 or 5 pm. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"We've got the a room booked with you for our Christmas party on December 5 Yes?","start_word":21,"end_word":36,"intents":[{"intent":"Schedule party","confidence_score":0.0019391304},{"intent":"Confirm booking","confidence_score":0.19198097}]},{"text":"Do you need to speak to the functions coordinator? Yeah.","start_word":44,"end_word":53,"intents":[{"intent":"Inquire about functions coordinator","confidence_score":0.00079341204}]},{"text":"just ringing to see if we could pop down and just have a look at the club and check the venue out and so we can sort of get a few things straight now ahead and maybe we can run through some stuff with you as to what'll happen on the night. Yeah.","start_word":130,"end_word":182,"intents":[{"intent":"Check venue","confidence_score":0.16391832}]},{"text":"So either the thirtieth or the first. Yeah. Yeah.","start_word":211,"end_word":219,"intents":[{"intent":"Confirm date","confidence_score":0.025151094}]},{"text":"I have full availability. Okay.","start_word":223,"end_word":227,"intents":[{"intent":"Express availability","confidence_score":0.055574648},{"intent":"Confirm availability","confidence_score":0.058433417}]}]},"sentiments":{"segments":[{"text":"Welcome to Major Officer Fishing and Sailing Club. You're speaking with Claudel. Oh, hi. I wonder if you can help me. We've got the a room booked with you for our Christmas party on December 5 Yes? under the name of Coolabar Care. Yes. Do you need to speak to the functions coordinator? Yeah. That'd be correct.","start_word":0,"end_word":56,"sentiment":"neutral","sentiment_score":0.08133342117071152},{"text":"Thank you.","start_word":57,"end_word":58,"sentiment":"positive","sentiment_score":0.44087478518486023},{"text":"Certainly. What was your name? And my name is Mike, Mike Burns.","start_word":59,"end_word":70,"sentiment":"neutral","sentiment_score":0.08472896367311478},{"text":"Thank you, Mark.","start_word":71,"end_word":73,"sentiment":"positive","sentiment_score":0.388141930103302},{"text":"I'm just pulling you through to Millie. One moment.","start_word":74,"end_word":82,"sentiment":"neutral","sentiment_score":0.21622781455516815},{"text":"Thank you for holding.","start_word":83,"end_word":86,"sentiment":"positive","sentiment_score":0.42552709579467773},{"text":"You're speaking with Millie. How can I help? Oh, hi, Millie. My name's Mike Burns. I'm ringing from Coolabar Care.","start_word":87,"end_word":106,"sentiment":"neutral","sentiment_score":0.2063072770833969},{"text":"We've Beautiful.","start_word":107,"end_word":108,"sentiment":"positive","sentiment_score":0.5570805668830872},{"text":"got our Christmas function booked with you on December 5. Yes. Yep. How can I help I'm with that just one? just ringing to see if we could pop down and just have a look at the club and check the venue out and so we can sort of get a few things straight now ahead and maybe we can run through some stuff with you as to what'll happen on the night. Yeah. Of course. When were you wanting to pop down and see the venue? How does, say, Wednesday or Thursday next week, maybe early afternoon sound? Next week. Yep. So either the thirtieth or the first. Yeah. Yeah. No. That's fine. I have full availability. Okay. What about on the first and Thursday? Oh, actually no. I'll tell you what. What about on the thirtieth? Yep. What Yep. time would work for you then? Sometime in the afternoon, ideally. Yeah. I I'm pretty much available all day. I'll be in the office from 9AM till 04:30. Alright. How does 01:00 sound? 01:00. Yep. Perfect. On the thirtieth. Alright. We'll pop that in my calendar now. Alright. Well, we'll see you then.","start_word":109,"end_word":302,"sentiment":"neutral","sentiment_score":0.08616136759519577},{"text":"Awesome. Thanks so much. Have a great day. Thanks.","start_word":303,"end_word":311,"sentiment":"positive","sentiment_score":0.7093630433082581},{"text":"Bye.","start_word":312,"end_word":312,"sentiment":"neutral","sentiment_score":0.2866476774215698}],"average":{"sentiment":"neutral","sentiment_score":0.13338820739362223}}}}