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Good afternoon. Yes. This is Maureen from Airtel tech support. Am I speaking with Vincent?\n\nYeah. Hunter? Yeah. Yeah. I just wanted to check-in because I noticed that you're still offline, but the router has been delivered.\n\nIf you need assistance in setting it up. Mhmm. Mhmm. Okay. Mhmm.\n\nOkay. Yeah. You can call this number because we do also have 247 Yeah. Yeah. But may I know if you're able to connect the router to the NTT box or not yet?\n\nMhmm. Yeah. Just double check the cable if at the back of the router it is connected at the one port. So it's it should be at the one port. It's w a n port.\n\nYeah. Mhmm. And the other Mhmm. Yeah. You mean the yellow cable that we provided as well included?\n\nYeah. Yep. That's correct. Mhmm. Okay.\n\nSo I think there's another router at the area. Yeah. Sure. So we can assist, if ever. Yeah.\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.058424659073352814},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.4125927686691284},{"text":"Yes.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.2257513403892517},{"text":"This is Maureen from Airtel tech support.","start":3.9199998,"end":6.42,"sentiment":"neutral","sentiment_score":0.1592861669404166},{"text":"Am I speaking with 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Oh, hi. Yeah. Yes. You are. Yeah. Am I able to call you in in, like, ten minutes? Because I tried to I just need to go back upstairs, but I tried to, like, plug stuff in, but it just wouldn't work. I did watch the the the the video, but can I give the tech support a call shortly, or is it too late? Oh, cool. Cool. Yeah. I'll give it a callback. Thank you. Yeah. Yeah. I did. I plugged it all in. I got everything sort of up. The modem works. It's just saying no Internet connection. W a n. Okay. That's the one. And is that the yellow cable that there's a box cable that's running from a small box that's inside the cupboard that's already there. Do I disconnect that cable that runs from the existing box into the one cable in the box that came with the the modem. Yeah. But where do I I'm not sure where to plug that into. There's because when I opened the cupboard, there's a box, like, with that looks like the Internet box. It's already got a yellow cable running out of it already. 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Oh, hi. Yeah. Yes. You are.\n\nYeah. Am I able to call you in in, like, ten minutes? Because I tried to I just need to go back upstairs, but I tried to, like, plug stuff in, but it just wouldn't work. I did watch the the the the video, but can I give the tech support a call shortly, or is it too late? Oh, cool.\n\nCool. Yeah. I'll give it a callback. Thank you. Yeah.\n\nYeah. I did. I plugged it all in. I got everything sort of up. The modem works.\n\nIt's just saying no Internet connection. W a n. Okay. That's the one. And is that the yellow cable that there's a box cable that's running from a small box that's inside the cupboard that's already there.\n\nDo I disconnect that cable that runs from the existing box into the one cable in the box that came with the the modem. Yeah. But where do I I'm not sure where to plug that into. There's because when I opened the cupboard, there's a box, like, with that looks like the Internet box. 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Thank you so much for the call.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.0763421282172203},{"text":"Oh, hi.","start":7.2,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.03853345848619938},{"text":"Yeah.","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.05157887190580368},{"text":"Yes.","start":9.599999,"end":9.92,"sentiment":"neutral","sentiment_score":0.10503852367401124},{"text":"You are.","start":9.92,"end":10.58,"sentiment":"neutral","sentiment_score":0.14052821695804596}],"sentiment":"neutral","sentiment_score":0.08444041066936084,"num_words":7,"start":2.1599998,"end":10.58},{"sentences":[{"text":"Yeah.","start":16.915,"end":17.415,"sentiment":"neutral","sentiment_score":0.01839742623269558},{"text":"Am I able to call you in in, like, ten minutes?","start":19.795,"end":22.935001,"sentiment":"neutral","sentiment_score":0.001549613577398387},{"text":"Because I tried to I 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Yes. This is Maureen from Airtel tech support. Am I speaking\n\nChannel 1: Oh, hi.\n\nChannel 0: with Vincent? Yeah. Hunter?\n\nChannel 1: Yeah. Yes. You are.\n\nChannel 0: Yeah. Yeah. I just wanted to check-in because I noticed that you're still offline, but the router has been delivered.\n\nChannel 1: Yeah.\n\nChannel 0: If you need assistance in\n\nChannel 1: Am I able\n\nChannel 0: setting\n\nChannel 1: to\n\nChannel 0: it\n\nChannel 1: call\n\nChannel 0: up.\n\nChannel 1: you in in, like, ten minutes? Because I tried to\n\nChannel 0: Mhmm.\n\nChannel 1: I just need to go back upstairs, but I tried to, like, plug stuff in, but it just wouldn't work.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: I did watch\n\nChannel 0: Mhmm.\n\nChannel 1: the the the the video, but can I give the tech support a call shortly, or is it too\n\nChannel 0: Okay.\n\nChannel 1: late?\n\nChannel 0: Yeah. You can call this number because we do also have 247\n\nChannel 1: Oh, cool. Cool. Yeah. I'll\n\nChannel 0: Yeah.\n\nChannel 1: give it a callback. Thank you.\n\nChannel 0: Yeah. But may I know if you're able to connect the router to the NTT box or not yet?\n\nChannel 1: Yeah. Yeah. I did. I plugged it all in. I got\n\nChannel 0: Mhmm.\n\nChannel 1: everything sort of up. The modem works. It's just saying no Internet connection.\n\nChannel 0: Yeah. Just double check the cable if at the back of the router it is connected at the one port. So it's it should be at the one port. It's w a n port.\n\nChannel 1: W a n. Okay.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: That's the\n\nChannel 0: And\n\nChannel 1: one. And is\n\nChannel 0: the\n\nChannel 1: that\n\nChannel 0: other\n\nChannel 1: the yellow cable that there's a box cable that's running from a small box that's inside the cupboard that's already there. Do I disconnect that cable that runs from the\n\nChannel 0: Mhmm.\n\nChannel 1: existing box into the one cable\n\nChannel 0: Yeah. You mean the yellow cable that we provided as well included?\n\nChannel 1: in the box that came with the\n\nChannel 0: Yeah.\n\nChannel 1: the modem. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: But where do I\n\nChannel 0: That's\n\nChannel 1: I'm not\n\nChannel 0: correct.\n\nChannel 1: sure where to plug that into. There's because when I opened the cupboard, there's a box, like, with that looks like the Internet box. It's already got a yellow cable running out of it already.\n\nChannel 0: Mhmm. Okay. So I think there's another router at the\n\nChannel 1: There must be, like, another router. Like, it's not a router. It's I guess, it's like a a wall.\n\nChannel 0: area.\n\nChannel 1: It's like a wall inside the cupboard, but then there's another phone box part. Oh, maybe I'll try it. I'll give it to tech support a call when I'm in front of it. Okay?\n\nChannel 0: Yeah. Sure. So we can assist, if ever.\n\nChannel 1: Yeah. Perfect. Thank you so much for the call.\n\nChannel 0: Yeah. Okay. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.058424659073352814}],"sentiment":"neutral","sentiment_score":0.058424659073352814,"channel":0,"num_words":1,"start":1.92,"end":2.3999999},{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.0763421282172203}],"sentiment":"neutral","sentiment_score":0.0763421282172203,"channel":1,"num_words":1,"start":2.1599998,"end":2.6599998},{"sentences":[{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.4125927686691284},{"text":"Yes.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.2257513403892517},{"text":"This is Maureen from Airtel tech support.","start":3.9199998,"end":6.42,"sentiment":"neutral","sentiment_score":0.1592861669404166},{"text":"Am I 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The customer is unable to connect the router to the NTT box and the representative suggests checking the cable and finding another router. The representative will call the customer when he is in front of the router and assist with the installation if needed."},"intents":{"segments":[{"text":"I just wanted to check-in because I noticed that you're still offline, but the router has been delivered. 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Yeah.","start_word":387,"end_word":402,"intents":[{"intent":"Give support call","confidence_score":0.0035870408}]}]},"sentiments":{"segments":[{"text":"Hello. Hello?","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.06738339364528656},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.38687705993652344},{"text":"Yes. This is Maureen from Airtel tech support. Am I speaking Oh, with hi. Vincent? Yeah. Hunter? Yeah. Yes. You are. Yeah. Yeah. I just wanted to check-in because I noticed that you're still offline, but the router has been delivered. Yeah. If you need assistance in Am I able setting to it call up. you in in, like, ten minutes? Because I tried to Mhmm. I just need to go back upstairs, but I tried to, like, plug stuff in, but it just wouldn't work. Mhmm. Okay. I did Mhmm. watch the the the the video, but can I give the tech support a call shortly, or is it too Okay. late? Yeah. You can call this number because we do also have 247 Oh, cool.","start_word":4,"end_word":130,"sentiment":"neutral","sentiment_score":-0.01745671220123768},{"text":"Cool.","start_word":131,"end_word":131,"sentiment":"positive","sentiment_score":0.3617365062236786},{"text":"Yeah. I'll Yeah. give it a callback.","start_word":132,"end_word":138,"sentiment":"neutral","sentiment_score":0.2526499629020691},{"text":"Thank you.","start_word":139,"end_word":140,"sentiment":"positive","sentiment_score":0.4334636628627777},{"text":"Yeah. But may I know if you're able to connect the router to the NTT box or not yet? Yeah. Yeah. I did. I plugged it all in. I got Mhmm. everything sort of up. The modem works. It's just saying no Internet connection. Yeah. Just double check the cable if at the back of the router it is connected at the one port. So it's it should be at the one port. It's w a n port. W a n. Okay. Yeah. Mhmm. That's the And one. And is the that other the yellow cable that there's a box cable that's running from a small box that's inside the cupboard that's already there. Do I disconnect that cable that runs from the Mhmm. existing box into the one cable Yeah. You mean the yellow cable that we provided as well included? in the box that came with the Yeah. the modem. Yeah. Yep. But where do I That's I'm not correct. sure where to plug that into. There's because when I opened the cupboard, there's a box, like, with that looks like the Internet box. It's already got a yellow cable running out of it already. Mhmm. Okay. So I think there's another router at the There must be, like, another router. Like, it's not a router. It's I guess, it's like a a wall. area. It's like a wall inside the cupboard, but then there's another phone box part. Oh, maybe I'll try it. I'll give it to tech support a call when I'm in front of it. Okay? Yeah. Sure. So we can assist, if ever. 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