{"metadata":{"transaction_key":"deprecated","request_id":"8996124a-9c92-4a8c-b1e8-435d8413af77","sha256":"4e06f73e937df492e46e59c762f98de32eaa2d4d22502a42f91262ef34a446d0","created":"2026-03-30T06:25:13.299Z","duration":50.831936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":201,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":215,"output_tokens":215},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":215,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, James. My name is Larissa from Oakview Financial. I was just giving you a call. Just wanting to touch base and follow-up on a conversation you had with my colleague, Madison, a couple of weeks ago. Just wanting to see how you're going, see whether there was anything I could do to assist. I know you're going through a couple of health issues at the moment, and, financially, you were struggling. So I just wanted to try and, I guess, offer my expertise in that area and just kinda walk you through a couple of suggestions and and see what we could sort of, I guess, putting our heads together, work from there. If you give me a callback, that would be much appreciated, and I look forward to speaking to you. Thank you.","confidence":0.99883336,"words":[{"word":"hi","start":11.28,"end":11.679999,"confidence":0.99719894,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.14626726508140564},{"word":"james","start":11.679999,"end":12.16,"confidence":0.9994824,"punctuated_word":"James.","sentiment":"neutral","sentiment_score":0.11739805340766908},{"word":"my","start":12.16,"end":12.24,"confidence":0.9997788,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.17804640531539917},{"word":"name","start":12.24,"end":12.4,"confidence":0.99988115,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.15701879560947418},{"word":"is","start":12.4,"end":12.559999,"confidence":0.8678601,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2043130099773407},{"word":"larissa","start":12.559999,"end":13.04,"confidence":0.9484067,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.16327184438705444},{"word":"from","start":13.04,"end":13.2,"confidence":0.99739146,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22725629806518555},{"word":"oakview","start":13.2,"end":13.599999,"confidence":0.8587046,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.14779376983642578},{"word":"financial","start":13.599999,"end":14.099999,"confidence":0.9987116,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.16406869888305664},{"word":"i","start":14.525,"end":14.684999,"confidence":0.9999076,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2890635132789612},{"word":"was","start":14.684999,"end":14.844999,"confidence":0.99994195,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.2505865693092346},{"word":"just","start":14.844999,"end":14.924999,"confidence":0.9998876,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2426098734140396},{"word":"giving","start":14.924999,"end":15.245,"confidence":0.9987576,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.22958938777446747},{"word":"you","start":15.245,"end":15.325,"confidence":0.9995029,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25270625948905945},{"word":"a","start":15.325,"end":15.485,"confidence":0.9993013,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.21080514788627625},{"word":"call","start":15.485,"end":15.6449995,"confidence":0.7560324,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.235421821475029},{"word":"just","start":15.6449995,"end":15.804999,"confidence":0.94321316,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.24994352459907532},{"word":"wanting","start":15.804999,"end":16.045,"confidence":0.87573457,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":0.2782723009586334},{"word":"to","start":16.045,"end":16.125,"confidence":0.99601114,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3282654285430908},{"word":"touch","start":16.125,"end":16.365,"confidence":0.9999503,"punctuated_word":"touch","sentiment":"positive","sentiment_score":0.33974871039390564},{"word":"base","start":16.365,"end":16.685,"confidence":0.9995503,"punctuated_word":"base","sentiment":"positive","sentiment_score":0.38041895627975464},{"word":"and","start":16.685,"end":16.925,"confidence":0.99420035,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.35684582591056824},{"word":"follow-up","start":16.925,"end":17.425,"confidence":0.99883336,"punctuated_word":"follow-up","sentiment":"positive","sentiment_score":0.3582136631011963},{"word":"on","start":17.564999,"end":17.645,"confidence":0.7099016,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.39232486486434937},{"word":"a","start":17.645,"end":17.805,"confidence":0.58762586,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.37373101711273193},{"word":"conversation","start":17.805,"end":18.285,"confidence":0.9995005,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":0.3180384039878845},{"word":"you","start":18.285,"end":18.445,"confidence":0.99964535,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3348030745983124},{"word":"had","start":18.445,"end":18.605,"confidence":0.7557973,"punctuated_word":"had","sentiment":"positive","sentiment_score":0.35049477219581604},{"word":"with","start":18.605,"end":18.845,"confidence":0.9997619,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.347486287355423},{"word":"my","start":18.845,"end":19.005,"confidence":0.99888736,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.3171153664588928},{"word":"colleague","start":19.005,"end":19.505,"confidence":0.90404546,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":0.30046576261520386},{"word":"madison","start":19.885,"end":20.385,"confidence":0.987957,"punctuated_word":"Madison,","sentiment":"neutral","sentiment_score":0.30026480555534363},{"word":"a","start":20.765,"end":20.925,"confidence":0.99947053,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.35710591077804565},{"word":"couple","start":20.925,"end":21.164999,"confidence":0.99996984,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.2924915552139282},{"word":"of","start":21.164999,"end":21.244999,"confidence":0.93902963,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.33433353900909424},{"word":"weeks","start":21.244999,"end":21.485,"confidence":0.9998821,"punctuated_word":"weeks","sentiment":"neutral","sentiment_score":0.26341089606285095},{"word":"ago","start":21.485,"end":21.985,"confidence":0.9989842,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":0.3019375205039978},{"word":"just","start":22.045,"end":22.285,"confidence":0.9930774,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.3399238586425781},{"word":"wanting","start":22.285,"end":22.605,"confidence":0.49653158,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":0.3256283700466156},{"word":"to","start":22.605,"end":22.685,"confidence":0.99972874,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3985354006290436},{"word":"see","start":22.685,"end":22.845,"confidence":0.9999312,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.4021541476249695},{"word":"how","start":22.845,"end":23.005,"confidence":0.9998128,"punctuated_word":"how","sentiment":"positive","sentiment_score":0.4779331088066101},{"word":"you're","start":23.005,"end":23.165,"confidence":0.9990688,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5607916116714478},{"word":"going","start":23.165,"end":23.485,"confidence":0.957566,"punctuated_word":"going,","sentiment":"positive","sentiment_score":0.4935677647590637},{"word":"see","start":23.485,"end":23.724998,"confidence":0.99871397,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.38491034507751465},{"word":"whether","start":23.724998,"end":23.965,"confidence":0.9993017,"punctuated_word":"whether","sentiment":"positive","sentiment_score":0.381857305765152},{"word":"there","start":23.965,"end":24.125,"confidence":0.9994615,"punctuated_word":"there","sentiment":"positive","sentiment_score":0.4138248562812805},{"word":"was","start":24.125,"end":24.285,"confidence":0.9916897,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.387349396944046},{"word":"anything","start":24.285,"end":24.785,"confidence":0.9870978,"punctuated_word":"anything","sentiment":"positive","sentiment_score":0.5102867484092712},{"word":"i","start":25.005,"end":25.085,"confidence":0.9994778,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3642805218696594},{"word":"could","start":25.085,"end":25.325,"confidence":0.9998436,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.4053647518157959},{"word":"do","start":25.325,"end":25.645,"confidence":0.9980585,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.40196025371551514},{"word":"to","start":25.645,"end":25.805,"confidence":0.9563387,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.44546347856521606},{"word":"assist","start":25.805,"end":26.305,"confidence":0.9871277,"punctuated_word":"assist.","sentiment":"positive","sentiment_score":0.3712436556816101},{"word":"i","start":26.925,"end":27.085,"confidence":0.9999521,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13049596548080444},{"word":"know","start":27.085,"end":27.244999,"confidence":0.99983466,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.06717672944068909},{"word":"you're","start":27.244999,"end":27.404999,"confidence":0.9997717,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0831231102347374},{"word":"going","start":27.404999,"end":27.645,"confidence":0.9999436,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.07056884467601776},{"word":"through","start":27.645,"end":27.765,"confidence":0.9998846,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.05899877846240997},{"word":"a","start":27.765,"end":27.884998,"confidence":0.99965906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.023577027022838593},{"word":"couple","start":27.884998,"end":28.125,"confidence":0.999959,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.022557586431503296},{"word":"of","start":28.125,"end":28.625,"confidence":0.99926156,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06461083889007568},{"word":"health","start":28.845,"end":29.164999,"confidence":0.8699371,"punctuated_word":"health","sentiment":"neutral","sentiment_score":-0.1855175942182541},{"word":"issues","start":29.164999,"end":29.645,"confidence":0.999708,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.18679150938987732},{"word":"at","start":29.645,"end":29.724998,"confidence":0.9998921,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.16985024511814115},{"word":"the","start":29.724998,"end":29.884998,"confidence":0.9994149,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11868420243263245},{"word":"moment","start":29.884998,"end":30.384998,"confidence":0.8922103,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.0316770076751709},{"word":"and","start":30.66,"end":31.16,"confidence":0.77245224,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":-0.06194004788994789},{"word":"financially","start":31.3,"end":31.7,"confidence":0.9226686,"punctuated_word":"financially,","sentiment":"neutral","sentiment_score":-0.14035411179065704},{"word":"you","start":31.7,"end":31.86,"confidence":0.99988496,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0957406759262085},{"word":"were","start":31.86,"end":32.1,"confidence":0.940793,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.20172616839408877},{"word":"struggling","start":32.1,"end":32.5,"confidence":0.9543177,"punctuated_word":"struggling.","sentiment":"neutral","sentiment_score":-0.11412058770656586},{"word":"so","start":32.5,"end":32.66,"confidence":0.99961156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1222490519285202},{"word":"i","start":32.66,"end":32.82,"confidence":0.99980944,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2628183960914612},{"word":"just","start":32.82,"end":32.98,"confidence":0.9998909,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2294968813657761},{"word":"wanted","start":32.98,"end":33.22,"confidence":0.9982869,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.24082033336162567},{"word":"to","start":33.22,"end":33.3,"confidence":0.99852365,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23890320956707},{"word":"try","start":33.3,"end":33.54,"confidence":0.99985826,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.23647885024547577},{"word":"and","start":33.54,"end":34.04,"confidence":0.982882,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":0.226980060338974},{"word":"i","start":34.1,"end":34.26,"confidence":0.9765648,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2715495228767395},{"word":"guess","start":34.26,"end":34.5,"confidence":0.99915445,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.23903170228004456},{"word":"offer","start":34.5,"end":34.739998,"confidence":0.99827385,"punctuated_word":"offer","sentiment":"neutral","sentiment_score":0.25090450048446655},{"word":"my","start":34.739998,"end":34.98,"confidence":0.9991566,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.33717596530914307},{"word":"expertise","start":34.98,"end":35.48,"confidence":0.99899226,"punctuated_word":"expertise","sentiment":"neutral","sentiment_score":0.29427942633628845},{"word":"in","start":35.78,"end":35.86,"confidence":0.9998629,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.3594212532043457},{"word":"that","start":35.86,"end":36.1,"confidence":0.99955195,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3563343584537506},{"word":"area","start":36.1,"end":36.6,"confidence":0.99990666,"punctuated_word":"area","sentiment":"positive","sentiment_score":0.3494265675544739},{"word":"and","start":36.82,"end":37.22,"confidence":0.75327444,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4092372953891754},{"word":"just","start":37.22,"end":37.46,"confidence":0.90584004,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.4067351520061493},{"word":"kinda","start":37.46,"end":37.78,"confidence":0.7654262,"punctuated_word":"kinda","sentiment":"positive","sentiment_score":0.39979901909828186},{"word":"walk","start":37.78,"end":37.94,"confidence":0.9992085,"punctuated_word":"walk","sentiment":"positive","sentiment_score":0.5889395475387573},{"word":"you","start":37.94,"end":38.18,"confidence":0.99947983,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.49421361088752747},{"word":"through","start":38.18,"end":38.34,"confidence":0.9998827,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.5685840249061584},{"word":"a","start":38.34,"end":38.42,"confidence":0.99926895,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.487990140914917},{"word":"couple","start":38.42,"end":38.739998,"confidence":0.9999678,"punctuated_word":"couple","sentiment":"positive","sentiment_score":0.4593077600002289},{"word":"of","start":38.739998,"end":38.9,"confidence":0.99485695,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.4115515351295471},{"word":"suggestions","start":38.9,"end":39.4,"confidence":0.999511,"punctuated_word":"suggestions","sentiment":"neutral","sentiment_score":0.30253833532333374},{"word":"and","start":39.62,"end":40.02,"confidence":0.93930733,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.388377845287323},{"word":"and","start":40.02,"end":40.5,"confidence":0.9652803,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3933543264865875},{"word":"see","start":40.5,"end":40.66,"confidence":0.8695619,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.4212714433670044},{"word":"what","start":40.66,"end":40.82,"confidence":0.816863,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.4415049850940704},{"word":"we","start":40.82,"end":40.9,"confidence":0.997463,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.36866363883018494},{"word":"could","start":40.9,"end":41.14,"confidence":0.8002958,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.4189518988132477},{"word":"sort","start":41.14,"end":41.3,"confidence":0.9479646,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.31558817625045776},{"word":"of","start":41.3,"end":41.8,"confidence":0.9048636,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":0.3192616403102875},{"word":"i","start":41.92694,"end":42.00694,"confidence":0.9958645,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23650990426540375},{"word":"guess","start":42.00694,"end":42.16694,"confidence":0.98651797,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.26266688108444214},{"word":"putting","start":42.16694,"end":42.32694,"confidence":0.98744166,"punctuated_word":"putting","sentiment":"neutral","sentiment_score":0.2913915812969208},{"word":"our","start":42.32694,"end":42.48694,"confidence":0.99466693,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.22408835589885712},{"word":"heads","start":42.48694,"end":42.72694,"confidence":0.99081355,"punctuated_word":"heads","sentiment":"positive","sentiment_score":0.3388654291629791},{"word":"together","start":42.72694,"end":43.126938,"confidence":0.7773652,"punctuated_word":"together,","sentiment":"neutral","sentiment_score":0.2930666208267212},{"word":"work","start":43.126938,"end":43.36694,"confidence":0.9929848,"punctuated_word":"work","sentiment":"positive","sentiment_score":0.35849159955978394},{"word":"from","start":43.36694,"end":43.52694,"confidence":0.9994673,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.27205443382263184},{"word":"there","start":43.52694,"end":43.92694,"confidence":0.9965155,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.202135369181633},{"word":"if","start":43.92694,"end":44.16694,"confidence":0.99916327,"punctuated_word":"If","sentiment":"positive","sentiment_score":0.5453260540962219},{"word":"you","start":44.16694,"end":44.24694,"confidence":0.9985511,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4807147681713104},{"word":"give","start":44.24694,"end":44.40694,"confidence":0.48225564,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.42801398038864136},{"word":"me","start":44.40694,"end":44.48694,"confidence":0.9996706,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.5533550381660461},{"word":"a","start":44.48694,"end":44.64694,"confidence":0.99864167,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.45356035232543945},{"word":"callback","start":44.64694,"end":45.04694,"confidence":0.9838632,"punctuated_word":"callback,","sentiment":"positive","sentiment_score":0.4736606478691101},{"word":"that","start":45.04694,"end":45.20694,"confidence":0.9998154,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5909701585769653},{"word":"would","start":45.20694,"end":45.36694,"confidence":0.9991653,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.638943612575531},{"word":"be","start":45.36694,"end":45.446938,"confidence":0.9997731,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.6723691821098328},{"word":"much","start":45.446938,"end":45.68694,"confidence":0.9898268,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6518178582191467},{"word":"appreciated","start":45.68694,"end":46.18694,"confidence":0.8825726,"punctuated_word":"appreciated,","sentiment":"positive","sentiment_score":0.5650016069412231},{"word":"and","start":46.24694,"end":46.40694,"confidence":0.99928457,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6725062727928162},{"word":"i","start":46.40694,"end":46.48694,"confidence":0.9994541,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7663429975509644},{"word":"look","start":46.48694,"end":46.64694,"confidence":0.9975472,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.7589355707168579},{"word":"forward","start":46.64694,"end":46.88694,"confidence":0.9997552,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.7498330473899841},{"word":"to","start":46.88694,"end":46.966938,"confidence":0.99607533,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7657044529914856},{"word":"speaking","start":46.966938,"end":47.286938,"confidence":0.9996158,"punctuated_word":"speaking","sentiment":"positive","sentiment_score":0.8141726851463318},{"word":"to","start":47.286938,"end":47.446938,"confidence":0.99887985,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7881433367729187},{"word":"you","start":47.446938,"end":47.68694,"confidence":0.9998168,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6334505677223206},{"word":"thank","start":47.68694,"end":47.84694,"confidence":0.99970347,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6405819654464722},{"word":"you","start":47.84694,"end":48.34694,"confidence":0.9995296,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39975664019584656}],"paragraphs":{"transcript":"\nHi, James. My name is Larissa from Oakview Financial. I was just giving you a call. Just wanting to touch base and follow-up on a conversation you had with my colleague, Madison, a couple of weeks ago. Just wanting to see how you're going, see whether there was anything I could do to assist.\n\nI know you're going through a couple of health issues at the moment, and, financially, you were struggling. So I just wanted to try and, I guess, offer my expertise in that area and just kinda walk you through a couple of suggestions and and see what we could sort of, I guess, putting our heads together, work from there. If you give me a callback, that would be much appreciated, and I look forward to speaking to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, James.","start":11.28,"end":12.16,"sentiment":"neutral","sentiment_score":0.13183265924453735},{"text":"My name is Larissa from Oakview Financial.","start":12.16,"end":14.099999,"sentiment":"neutral","sentiment_score":0.17739554601056234},{"text":"I was just giving you a call.","start":14.525,"end":15.6449995,"sentiment":"neutral","sentiment_score":0.24439751037529536},{"text":"Just wanting to touch base and follow-up on a conversation you had with my colleague, Madison, a couple of weeks ago.","start":15.6449995,"end":21.985,"sentiment":"neutral","sentiment_score":0.32741486600467135},{"text":"Just wanting to see how you're going, see whether there was anything I could do to assist.","start":22.045,"end":26.305,"sentiment":"positive","sentiment_score":0.41559268095914054}],"sentiment":"neutral","sentiment_score":0.31772230510358457,"num_words":54,"start":11.28,"end":26.305},{"sentences":[{"text":"I know you're going through a couple of health issues at the moment, and, financially, you were struggling.","start":26.925,"end":32.5,"sentiment":"neutral","sentiment_score":-0.06248787397311793},{"text":"So I just wanted to try and, I guess, offer my expertise in that area and just kinda walk you through a couple of suggestions and and see what we could sort of, I guess, putting our heads together, work from there.","start":32.5,"end":43.92694,"sentiment":"positive","sentiment_score":0.33550025309835163},{"text":"If you give me a callback, that would be much appreciated, and I look forward to speaking to you.","start":43.92694,"end":47.68694,"sentiment":"positive","sentiment_score":0.6317274837117446},{"text":"Thank you.","start":47.68694,"end":48.34694,"sentiment":"positive","sentiment_score":0.5201693028211594}],"sentiment":"neutral","sentiment_score":0.3211035764787668,"num_words":81,"start":26.925,"end":48.34694}]}}]},{"alternatives":[{"transcript":"Call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":0.9998603,"words":[{"word":"call","start":0.08,"end":0.32,"confidence":0.97428745,"punctuated_word":"Call","sentiment":"neutral","sentiment_score":-0.31125953793525696},{"word":"has","start":0.32,"end":0.48,"confidence":0.9998859,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.3460639715194702},{"word":"been","start":0.48,"end":0.71999997,"confidence":0.9998703,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.377713143825531},{"word":"forwarded","start":0.71999997,"end":1.1999999,"confidence":0.9998603,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.3355324864387512},{"word":"to","start":1.1999999,"end":1.4399999,"confidence":0.9998161,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3241770267486572},{"word":"voice","start":1.4399999,"end":1.68,"confidence":0.9960998,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.40226224064826965},{"word":"mail","start":1.68,"end":2.1799998,"confidence":0.9998081,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.4031815528869629},{"word":"the","start":2.24,"end":2.48,"confidence":0.99985814,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.40383997559547424},{"word":"person","start":2.48,"end":2.8,"confidence":0.99998224,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.4558941423892975},{"word":"you","start":2.8,"end":2.96,"confidence":0.99980503,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.40710416436195374},{"word":"are","start":2.96,"end":3.12,"confidence":0.9394904,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.34915006160736084},{"word":"trying","start":3.12,"end":3.36,"confidence":0.9998747,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.3874067962169647},{"word":"to","start":3.36,"end":3.4399998,"confidence":0.9996588,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.39375004172325134},{"word":"reach","start":3.4399998,"end":3.76,"confidence":0.9999726,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.46389320492744446},{"word":"is","start":3.76,"end":4.0,"confidence":0.99989605,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5014371275901794},{"word":"not","start":4.0,"end":4.16,"confidence":0.99996006,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.44627395272254944},{"word":"available","start":4.16,"end":4.66,"confidence":0.9996519,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4901180267333984},{"word":"at","start":4.88,"end":5.12,"confidence":0.9999193,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.17490532994270325},{"word":"the","start":5.12,"end":5.2799997,"confidence":0.9999255,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14951883256435394},{"word":"tone","start":5.2799997,"end":5.7599998,"confidence":0.9987342,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.14038275182247162},{"word":"please","start":5.7599998,"end":6.08,"confidence":0.9999219,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.21732136607170105},{"word":"record","start":6.08,"end":6.3999996,"confidence":0.9996996,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.2137364000082016},{"word":"your","start":6.3999996,"end":6.64,"confidence":0.9999553,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19906902313232425},{"word":"message","start":6.64,"end":7.14,"confidence":0.9996973,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.19791653752326965},{"word":"when","start":7.2799997,"end":7.52,"confidence":0.9999281,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.13579171895980835},{"word":"you","start":7.52,"end":7.6,"confidence":0.99997234,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15805329382419586},{"word":"have","start":7.6,"end":7.8399997,"confidence":0.99926764,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13889180123806},{"word":"finished","start":7.8399997,"end":8.32,"confidence":0.99990475,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.12058071047067642},{"word":"recording","start":8.32,"end":8.8,"confidence":0.9992802,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.16224780678749084},{"word":"you","start":8.8,"end":9.04,"confidence":0.99990153,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1809966117143631},{"word":"may","start":9.04,"end":9.2,"confidence":0.99997735,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.1950041502714157},{"word":"hang","start":9.2,"end":9.36,"confidence":0.99983644,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.1732260137796402},{"word":"up","start":9.36,"end":9.86,"confidence":0.99937046,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.1945015490055084}],"paragraphs":{"transcript":"\nCall has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.08,"end":2.1799998,"sentiment":"negative","sentiment_score":-0.35716999428612844},{"text":"The person you are trying to reach is not available.","start":2.24,"end":4.66,"sentiment":"negative","sentiment_score":-0.4298867493867874},{"text":"At the tone, please record your message.","start":4.88,"end":7.14,"sentiment":"neutral","sentiment_score":-0.18469289158071792},{"text":"When you have finished recording, you may hang up.","start":7.2799997,"end":9.86,"sentiment":"neutral","sentiment_score":-0.16214373956123987}],"sentiment":"neutral","sentiment_score":-0.28943034396930173,"num_words":33,"start":0.08,"end":9.86}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, James. My name is Larissa from Oakview Financial. I was just giving you a call. Just wanting to touch base and follow-up on a conversation you had with my colleague, Madison, a couple of weeks ago. Just wanting to see how you're going, see whether there was anything I could do to assist.\n\nI know you're going through a couple of health issues at the moment, and, financially, you were struggling. So I just wanted to try and, I guess, offer my expertise in that area and just kinda walk you through a couple of suggestions and and see what we could sort of, I guess, putting our heads together, work from there. If you give me a callback, that would be much appreciated, and I look forward to speaking to you. Thank you.","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.08,"end":2.1799998,"sentiment":"negative","sentiment_score":-0.35716999428612844},{"text":"The person you are trying to reach is not available.","start":2.24,"end":4.66,"sentiment":"negative","sentiment_score":-0.4298867493867874},{"text":"At the tone, please record your message.","start":4.88,"end":7.14,"sentiment":"neutral","sentiment_score":-0.18469289158071792},{"text":"When you have finished recording, you may hang up.","start":7.2799997,"end":9.86,"sentiment":"neutral","sentiment_score":-0.16214373956123987}],"sentiment":"neutral","sentiment_score":-0.28943034396930173,"channel":1,"num_words":33,"start":0.08,"end":9.86},{"sentences":[{"text":"Hi, James.","start":11.28,"end":12.16,"sentiment":"neutral","sentiment_score":0.13183265924453735},{"text":"My name is Larissa from Oakview Financial.","start":12.16,"end":14.099999,"sentiment":"neutral","sentiment_score":0.17739554601056234},{"text":"I was just giving you a call.","start":14.525,"end":15.6449995,"sentiment":"neutral","sentiment_score":0.24439751037529536},{"text":"Just wanting to touch base and follow-up on a conversation you had with my colleague, Madison, a couple of weeks ago.","start":15.6449995,"end":21.985,"sentiment":"neutral","sentiment_score":0.32741486600467135},{"text":"Just wanting to see how you're going, see whether there was anything I could do to assist.","start":22.045,"end":26.305,"sentiment":"positive","sentiment_score":0.41559268095914054}],"sentiment":"neutral","sentiment_score":0.31772230510358457,"channel":0,"num_words":54,"start":11.28,"end":26.305},{"sentences":[{"text":"I know you're going through a couple of health issues at the moment, and, financially, you were struggling.","start":26.925,"end":32.5,"sentiment":"neutral","sentiment_score":-0.06248787397311793},{"text":"So I just wanted to try and, I guess, offer my expertise in that area and just kinda walk you through a couple of suggestions and and see what we could sort of, I guess, putting our heads together, work from there.","start":32.5,"end":43.92694,"sentiment":"positive","sentiment_score":0.33550025309835163},{"text":"If you give me a callback, that would be much appreciated, and I look forward to speaking to you.","start":43.92694,"end":47.68694,"sentiment":"positive","sentiment_score":0.6317274837117446},{"text":"Thank you.","start":47.68694,"end":48.34694,"sentiment":"positive","sentiment_score":0.5201693028211594}],"sentiment":"neutral","sentiment_score":0.3211035764787668,"channel":0,"num_words":81,"start":26.925,"end":48.34694}]},"summary":{"result":"success","short":"The representative from Oakview Financial, Larissa, calls James to follow up on a previous conversation with Madison about health issues and financial struggles. Larissa offers her expertise in that area and asks James to call her back to discuss potential suggestions and work together."},"intents":{"segments":[{"text":"Just wanting to touch base and follow-up on a conversation you had with my colleague, Madison, a couple of weeks ago.","start_word":49,"end_word":69,"intents":[{"intent":"Follow-up on conversation","confidence_score":0.547941}]},{"text":"Just wanting to see how you're going, see whether there was anything I could do to assist. I know you're going through a couple of health issues at the moment, and, financially, you were struggling. So I just wanted to try and, I guess, offer my expertise in that area and just kinda walk you through a couple of suggestions and and see what we could sort of, I guess, putting our heads together, work from there.","start_word":70,"end_word":146,"intents":[{"intent":"Suggest suggestions","confidence_score":0.004835593}]},{"text":"So I just wanted to try and, I guess, offer my expertise in that area and just kinda walk you through a couple of suggestions and and see what we could sort of, I guess, putting our heads together, work from there.","start_word":105,"end_word":146,"intents":[{"intent":"Offer expertise","confidence_score":0.5792271}]},{"text":"If you give me a callback, that would be much appreciated, and I look forward to speaking to you. Thank you.","start_word":147,"end_word":167,"intents":[{"intent":"Request callback","confidence_score":0.45669067}]}]},"sentiments":{"segments":[{"text":"Call has been forwarded to voice mail. The person you are trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.40139445662498474},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, James. My name is Larissa from Oakview Financial. I was just giving you a call. Just wanting to touch base and follow-up on a conversation you had with my colleague, Madison, a couple of weeks ago.","start_word":17,"end_word":69,"sentiment":"neutral","sentiment_score":0.1433759778738022},{"text":"Just wanting to see how you're going, see whether there was anything I could do to assist.","start_word":70,"end_word":86,"sentiment":"positive","sentiment_score":0.43102237582206726},{"text":"I know you're going through a couple of health issues at the moment, and, financially, you were struggling. So I just wanted to try and, I guess, offer my expertise in that area and just kinda walk you through a couple of suggestions and and see what we could sort of, I guess, putting our heads together, work from there.","start_word":87,"end_word":146,"sentiment":"neutral","sentiment_score":0.20372538268566132},{"text":"If you give me a callback, that would be much appreciated, and I look forward to speaking to you. Thank you.","start_word":147,"end_word":167,"sentiment":"positive","sentiment_score":0.6088950634002686}],"average":{"sentiment":"neutral","sentiment_score":0.2005887053733648}}}}