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I've just got off the phone with Premium, so I just wanted to give you a quick call, as I said, and just let you know what we need to do. Obviously, before I do jump into the call, Kai, could you please confirm for me your full name, date of birth, and address we've got on file? Amazing. And just letting you know that all our calls are recorded for quality and training purposes. Is that okay? Cool. No worries. Alright. So as the as we discussed yesterday, because I could see on our end that it was showing your account as closed, but it was kind of in that weird transition state, Premium have confirmed that if any contributions were to be received to the fund now, they would be rejected, which worst case scenario just means it goes back to your employer and they'll be like, hey. Your Superfund rejected it. And they'll make a makeup contribution. However, the last one was on the January 29, and judging by when they have been happening, the con your the the Department of Education is paying those contributions on a monthly basis. By the by the looks or or maybe fortnightly. Yeah. I think it might be fortnightly. Yeah. Yep. So the last one, they're probably actually due to make another one shortly, if not yesterday, actually. So, yeah, they'll that one, if they've made it already, it'll bounce back, and they'll recontribute it at the next run, generally, or they do a makeup contribution. Kinda depends on their internal processes. I'm not a 100% sure. If so yep. Yep. Yep. So, I mean, if so do they have their own portal, you said? Like, a payroll portal that you can go in? Okay. Yeah. So, theoretically, I I'm not sure. It'll depend on how their portal's set up to accept the different kinds of superannuation details. So, generally like, obviously, with the the premium one, you would just put, like, the fund, the ABN, and probably USI in there and then your member number, and then they just sort of work it out from there. With an SMSF, it's usually slightly different where you kinda you provide your ABN number for the company because, obviously, that's what it's linked to, but then the bank account details for the fund. So the two options are depending on, obviously, how their portal is set up. If you can go in there and enter all the details into it and then maybe just give the payroll department a call and be like, hey. I've updated my super to an SMSF. I'm I'm assuming with that laugh. Yep. Perfect. Okay. Yep. Yep. Yeah. So the the the other option, I and I don't know whether they'll do this because I know some companies, like, sort of once they implement the portal side of things, they kinda don't let you go around it. They'll just say, not put it in the portal. And if you email okay. Cool. Well, then I wouldn't even bother with the ATO standard choice form then. Yeah. Yeah. Okay. Okay. Sweet. Well, if that's the case, we've obviously I think Larissa sent you that ATO standard choice form anyway. So if you have a look at that form, that should obviously have all of the details that are required to make the payment. So have a look at that. Have a look at the portal. Put as much of the information that the portal will allow you to put in from that form. And if there's anything that you feel like is sure, I'd say, yeah, maybe just email them and see if you can get a a via email. Fair enough. Fair enough. It might sounds about right. But yeah. Yes. Yeah. So just looking at the the data, like, I can see yeah. From from when everything started selling down, it should hopefully, like I said, be sorta towards the end of next week when Bennelong will finish selling. Worst case scenario, because of the time frames, it would be into the week after. But like I said, I'll keep you I'll keep you in the loop. And if like I said, I'll just keep checking the account daily for the next week. If we get to Thursday and there's nothing happened, I'll call you and say, hey, Kai. Sorry. Still nothing happening, but here's your update. And then I'll check it every day after that until the following Thursday. And if it's not done by then, then something's gone wrong somewhere. And okay. Yep. Okay. Fair enough. Okay. So I do the exact same thing. I've got my phone on mute, and I I bought I rebought a smartwatch purely so I didn't have to have my phone with notifications on, and I could just see text come up and go ignoring that. So cool. Done. Easy. Yeah. It it's it's painful. Like, some some of the things yeah. I mean, the the other side of stuff, obviously, can't can't comment on. These things in terms of, like, selling stuff down, like, the the majority of your portfolio was in APFs, which they sell down overnight because they they just you know, they're on the exchange. But, unfortunately, there's that chunk of Benelon in there, which is a managed fund, and they've gotta do all the tax accounting on the back end to reconcile all the bits and pieces here. It's a it's a bit of a nightmare, like, from a administrative point of view, buying in and selling out of managed funds. But, yeah, usually, the worst case is, like, two weeks. So I'll just I'll just keep on top of it, let you know how it's going. I'll flick you a text next Thursday if if they're if we're still waiting. And then, obviously, the as soon as I see the money leave the account, I'll send you a text and say it's it's gone. And then, theoretically, pretty soon after that, you should see the money pop up into the SMSF bank account. I'm not a 100% sure what the transition, like, time frames are. SuperStream's generally pretty quick, but I wouldn't stress too hard if you don't see it within sort of, like, two to three business days kinda thing. If you go over that kinda time frame, then I'd start to be like, okay. What's you know, we need to sort out what's going on there. But, yeah, I will, Yeah. Yeah. Yeah. Barrel. Yeah. Well, I mean, yeah, it's it's it's not a it's not an easy system to understand, and I guess that's part of the reason that we've got a job. And some some days, I feel like they make it, you know, complicated on purpose just to give people jobs. Yeah. Yeah. I've I've pretty much. I think it's happening in everything. Cars, phones, buy every everything. Make it more complicated, so you've got to pay someone else to do it. Yep. Yep. Yep. Yeah. Yep. Far out. Yeah. Yeah. It's yeah. It's yeah. I'm I'm not a big fan of all the the digital ID and all that sort of stuff. I think it's a yeah. I mean, I'm I'm very big on data security and the government's crap at it. So yeah. Yeah. I was just like, Jesus. Yeah. It's another place for someone to steal all my information. Yeah. Anyway alright. No worries. Sounds good. Cheers, Kai. Have a good day. 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Kai. It's Connor calling from Oaktree Financial. How are you this morning? Sorry to interrupt. I hope I'm not ruining your your driving singing time.\n\nI've just got off the phone with Premium, so I just wanted to give you a quick call, as I said, and just let you know what we need to do. Obviously, before I do jump into the call, Kai, could you please confirm for me your full name, date of birth, and address we've got on file? Amazing. And just letting you know that all our calls are recorded for quality and training purposes. Is that okay?\n\nCool. No worries. Alright. So as the as we discussed yesterday, because I could see on our end that it was showing your account as closed, but it was kind of in that weird transition state, Premium have confirmed that if any contributions were to be received to the fund now, they would be rejected, which worst case scenario just means it goes back to your employer and they'll be like, hey. Your Superfund rejected it.\n\nAnd they'll make a makeup contribution. However, the last one was on the January 29, and judging by when they have been happening, the con your the the Department of Education is paying those contributions on a monthly basis. By the by the looks or or maybe fortnightly. Yeah. I think it might be fortnightly.\n\nYeah. Yep. So the last one, they're probably actually due to make another one shortly, if not yesterday, actually. So, yeah, they'll that one, if they've made it already, it'll bounce back, and they'll recontribute it at the next run, generally, or they do a makeup contribution. Kinda depends on their internal processes.\n\nI'm not a 100% sure. If so yep. Yep. Yep. So, I mean, if so do they have their own portal, you said?\n\nLike, a payroll portal that you can go in? Okay. Yeah. So, theoretically, I I'm not sure. It'll depend on how their portal's set up to accept the different kinds of superannuation details.\n\nSo, generally like, obviously, with the the premium one, you would just put, like, the fund, the ABN, and probably USI in there and then your member number, and then they just sort of work it out from there. With an SMSF, it's usually slightly different where you kinda you provide your ABN number for the company because, obviously, that's what it's linked to, but then the bank account details for the fund. So the two options are depending on, obviously, how their portal is set up. If you can go in there and enter all the details into it and then maybe just give the payroll department a call and be like, hey. I've updated my super to an SMSF.\n\nI'm I'm assuming with that laugh. Yep. Perfect. Okay. Yep.\n\nYep. Yeah. So the the the other option, I and I don't know whether they'll do this because I know some companies, like, sort of once they implement the portal side of things, they kinda don't let you go around it. They'll just say, not put it in the portal. And if you email okay.\n\nCool. Well, then I wouldn't even bother with the ATO standard choice form then. Yeah. Yeah. Okay.\n\nOkay. Sweet. Well, if that's the case, we've obviously I think Larissa sent you that ATO standard choice form anyway. So if you have a look at that form, that should obviously have all of the details that are required to make the payment. So have a look at that.\n\nHave a look at the portal. Put as much of the information that the portal will allow you to put in from that form. And if there's anything that you feel like is sure, I'd say, yeah, maybe just email them and see if you can get a a via email. Fair enough. Fair enough.\n\nIt might sounds about right. But yeah. Yes. Yeah. So just looking at the the data, like, I can see yeah.\n\nFrom from when everything started selling down, it should hopefully, like I said, be sorta towards the end of next week when Bennelong will finish selling. Worst case scenario, because of the time frames, it would be into the week after. But like I said, I'll keep you I'll keep you in the loop. And if like I said, I'll just keep checking the account daily for the next week. If we get to Thursday and there's nothing happened, I'll call you and say, hey, Kai.\n\nSorry. Still nothing happening, but here's your update. And then I'll check it every day after that until the following Thursday. And if it's not done by then, then something's gone wrong somewhere. And okay.\n\nYep. Okay. Fair enough. Okay. So I do the exact same thing.\n\nI've got my phone on mute, and I I bought I rebought a smartwatch purely so I didn't have to have my phone with notifications on, and I could just see text come up and go ignoring that. So cool. Done. Easy. Yeah.\n\nIt it's it's painful. Like, some some of the things yeah. I mean, the the other side of stuff, obviously, can't can't comment on. These things in terms of, like, selling stuff down, like, the the majority of your portfolio was in APFs, which they sell down overnight because they they just you know, they're on the exchange. But, unfortunately, there's that chunk of Benelon in there, which is a managed fund, and they've gotta do all the tax accounting on the back end to reconcile all the bits and pieces here.\n\nIt's a it's a bit of a nightmare, like, from a administrative point of view, buying in and selling out of managed funds. But, yeah, usually, the worst case is, like, two weeks. So I'll just I'll just keep on top of it, let you know how it's going. I'll flick you a text next Thursday if if they're if we're still waiting. And then, obviously, the as soon as I see the money leave the account, I'll send you a text and say it's it's gone.\n\nAnd then, theoretically, pretty soon after that, you should see the money pop up into the SMSF bank account. I'm not a 100% sure what the transition, like, time frames are. SuperStream's generally pretty quick, but I wouldn't stress too hard if you don't see it within sort of, like, two to three business days kinda thing. If you go over that kinda time frame, then I'd start to be like, okay. What's you know, we need to sort out what's going on there.\n\nBut, yeah, I will, Yeah. Yeah. Yeah. Barrel. Yeah.\n\nWell, I mean, yeah, it's it's it's not a it's not an easy system to understand, and I guess that's part of the reason that we've got a job. And some some days, I feel like they make it, you know, complicated on purpose just to give people jobs. Yeah. Yeah. I've I've pretty much.\n\nI think it's happening in everything. Cars, phones, buy every everything. Make it more complicated, so you've got to pay someone else to do it. Yep. Yep.\n\nYep. Yeah. Yep. Far out. Yeah.\n\nYeah. It's yeah. It's yeah. I'm I'm not a big fan of all the the digital ID and all that sort of stuff. I think it's a yeah.\n\nI mean, I'm I'm very big on data security and the government's crap at it. So yeah. Yeah. I was just like, Jesus. Yeah.\n\nIt's another place for someone to steal all my information. Yeah. Anyway alright. No worries. Sounds good.\n\nCheers, Kai. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Kai.","start":4.7999997,"end":5.44,"sentiment":"neutral","sentiment_score":0.15848012268543243},{"text":"It's Connor calling from Oaktree Financial.","start":5.44,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.1814629783233007},{"text":"How are you this morning?","start":7.3599997,"end":8.42,"sentiment":"neutral","sentiment_score":0.30847535729408265},{"text":"Sorry to interrupt.","start":15.195,"end":16.235,"sentiment":"neutral","sentiment_score":-0.18527698516845703},{"text":"I hope I'm not ruining your your driving singing time.","start":16.235,"end":20.015,"sentiment":"neutral","sentiment_score":-0.24603157192468644}],"sentiment":"neutral","sentiment_score":-0.002616606652736664,"num_words":26,"start":4.7999997,"end":20.015},{"sentences":[{"text":"I've just got off the phone with Premium, so I just wanted to give you a quick call, as I said, and just let you know what we need to do.","start":24.075,"end":30.85,"sentiment":"neutral","sentiment_score":0.04806193469032165},{"text":"Obviously, before I do jump into the call, Kai, could you please confirm for me your full name, date of birth, and address we've got on file?","start":30.85,"end":37.67,"sentiment":"neutral","sentiment_score":0.01727425331180846},{"text":"Amazing.","start":48.225,"end":48.725,"sentiment":"positive","sentiment_score":0.5513969659805298},{"text":"And just letting you know that all our calls are recorded for quality and training purposes.","start":48.785,"end":52.385,"sentiment":"neutral","sentiment_score":0.28249702882021666},{"text":"Is that okay?","start":52.385,"end":53.204998,"sentiment":"neutral","sentiment_score":0.1645078311363856}],"sentiment":"neutral","sentiment_score":0.09642561199143529,"num_words":78,"start":24.075,"end":53.204998},{"sentences":[{"text":"Cool.","start":55.14,"end":55.62,"sentiment":"neutral","sentiment_score":0.26395565271377563},{"text":"No worries.","start":55.62,"end":56.34,"sentiment":"neutral","sentiment_score":0.10955436900258064},{"text":"Alright.","start":56.34,"end":56.74,"sentiment":"neutral","sentiment_score":0.05835437402129173},{"text":"So as the as we discussed yesterday, because I could see on our end that it was showing your account as closed, but it was kind of in that weird transition state, Premium have confirmed that if any contributions were to be received to the fund now, they would be rejected, which worst case scenario just means it goes back to your employer and they'll be like, hey.","start":56.74,"end":79.65501,"sentiment":"neutral","sentiment_score":-0.13499503681326613},{"text":"Your Superfund rejected it.","start":79.65501,"end":81.12,"sentiment":"neutral","sentiment_score":-0.24527153745293617}],"sentiment":"neutral","sentiment_score":-0.12657013011017912,"num_words":76,"start":55.14,"end":81.12},{"sentences":[{"text":"And they'll make a makeup contribution.","start":82.08,"end":84.020004,"sentiment":"neutral","sentiment_score":-0.026569680931667488},{"text":"However, the last one was on the January 29, and judging by when they have been happening, the con your the the Department of Education is paying those contributions on a monthly basis.","start":84.16,"end":96.020004,"sentiment":"neutral","sentiment_score":-0.05662993011488156},{"text":"By the by the looks or or maybe fortnightly.","start":98.905,"end":101.405,"sentiment":"neutral","sentiment_score":0.00048821804941528394},{"text":"Yeah.","start":101.945,"end":102.185005,"sentiment":"neutral","sentiment_score":0.008756827563047409},{"text":"I think it might be fortnightly.","start":102.185005,"end":103.485,"sentiment":"neutral","sentiment_score":-0.011277884865800539}],"sentiment":"neutral","sentiment_score":-0.0378676781557839,"num_words":55,"start":82.08,"end":103.485},{"sentences":[{"text":"Yeah.","start":103.945,"end":104.345,"sentiment":"neutral","sentiment_score":0.023815065622329712},{"text":"Yep.","start":104.345,"end":104.845,"sentiment":"neutral","sentiment_score":0.032043274492025375},{"text":"So the last one, they're probably actually due to make another one shortly, if not yesterday, actually.","start":106.745,"end":116.67,"sentiment":"neutral","sentiment_score":-0.03613539377008291},{"text":"So, yeah, they'll that one, if they've made it already, it'll bounce back, and they'll recontribute it at the next run, generally, or they do a makeup contribution.","start":118.65,"end":130.02501,"sentiment":"neutral","sentiment_score":0.17396129348448344},{"text":"Kinda depends on their internal processes.","start":130.16501,"end":132.005,"sentiment":"neutral","sentiment_score":-0.08674155920743942}],"sentiment":"neutral","sentiment_score":0.07154761336497822,"num_words":53,"start":103.945,"end":132.005},{"sentences":[{"text":"I'm not a 100% sure.","start":132.005,"end":133.545,"sentiment":"neutral","sentiment_score":-0.1636147528886795},{"text":"If so yep.","start":134.965,"end":141.87999,"sentiment":"neutral","sentiment_score":-0.06724776327610016},{"text":"Yep.","start":146.09999,"end":146.59999,"sentiment":"neutral","sentiment_score":-0.0567314550280571},{"text":"Yep.","start":150.73999,"end":151.23999,"sentiment":"neutral","sentiment_score":0.004183397628366947},{"text":"So, I mean, if so do they have their own portal, you said?","start":151.29999,"end":154.485,"sentiment":"neutral","sentiment_score":-0.009941680500140557}],"sentiment":"neutral","sentiment_score":-0.0522437807901398,"num_words":23,"start":132.005,"end":154.485},{"sentences":[{"text":"Like, a payroll portal that you can go in?","start":154.485,"end":156.665,"sentiment":"neutral","sentiment_score":0.010174948825604387},{"text":"Okay.","start":165.44499,"end":165.94499,"sentiment":"neutral","sentiment_score":0.013030558824539185},{"text":"Yeah.","start":167.18,"end":167.68,"sentiment":"neutral","sentiment_score":-0.014140451326966286},{"text":"So, theoretically, I I'm not sure.","start":167.9,"end":170.54,"sentiment":"neutral","sentiment_score":-0.06514370845009883},{"text":"It'll depend on how their portal's set up to accept the different kinds of superannuation details.","start":170.54,"end":176.0,"sentiment":"neutral","sentiment_score":-0.034382152603939176}],"sentiment":"neutral","sentiment_score":-0.025773092285927498,"num_words":33,"start":154.485,"end":176.0},{"sentences":[{"text":"So, generally like, obviously, with the the premium one, you would just put, like, the fund, the ABN, and probably USI in there and then your member number, and then they just sort of work it out from there.","start":178.14,"end":188.295,"sentiment":"neutral","sentiment_score":0.05138915638702038},{"text":"With an SMSF, it's usually slightly different where you kinda you provide your ABN number for the company because, obviously, that's what it's linked to, but then the bank account details for the fund.","start":188.515,"end":198.78,"sentiment":"neutral","sentiment_score":0.04274947130504776},{"text":"So the two options are depending on, obviously, how their portal is set up.","start":200.68001,"end":204.68001,"sentiment":"neutral","sentiment_score":0.07078314838664872},{"text":"If you can go in there and enter all the details into it and then maybe just give the payroll department a call and be like, hey.","start":204.68001,"end":212.015,"sentiment":"neutral","sentiment_score":0.07408910465461237},{"text":"I've updated my super to an SMSF.","start":212.015,"end":214.355,"sentiment":"neutral","sentiment_score":0.30987904753003803}],"sentiment":"neutral","sentiment_score":0.07122464759721736,"num_words":121,"start":178.14,"end":214.355},{"sentences":[{"text":"I'm I'm assuming with that laugh.","start":214.655,"end":216.515,"sentiment":"positive","sentiment_score":0.395822008450826},{"text":"Yep.","start":221.5,"end":222.0,"sentiment":"neutral","sentiment_score":0.08416526019573212},{"text":"Perfect.","start":230.78,"end":231.28,"sentiment":"neutral","sentiment_score":0.05912237986922264},{"text":"Okay.","start":235.11499,"end":235.61499,"sentiment":"neutral","sentiment_score":0.03470823913812637},{"text":"Yep.","start":240.47499,"end":240.97499,"sentiment":"neutral","sentiment_score":0.03378427028656006}],"sentiment":"neutral","sentiment_score":0.25867122001945975,"num_words":10,"start":214.655,"end":240.97499},{"sentences":[{"text":"Yep.","start":246.33,"end":246.56999,"sentiment":"neutral","sentiment_score":0.01981031522154808},{"text":"Yeah.","start":246.56999,"end":247.04999,"sentiment":"neutral","sentiment_score":0.006764243356883526},{"text":"So the the the other option, I and I don't know whether they'll do this because I know some companies, like, sort of once they implement the portal side of things, they kinda don't let you go around it.","start":247.04999,"end":259.29,"sentiment":"neutral","sentiment_score":-0.07602909641961257},{"text":"They'll just say, not put it in the portal.","start":259.29,"end":261.31,"sentiment":"neutral","sentiment_score":-0.06600974169042376},{"text":"And if you email okay.","start":261.905,"end":263.345,"sentiment":"neutral","sentiment_score":0.01439443025738001}],"sentiment":"neutral","sentiment_score":-0.06292137683115222,"num_words":55,"start":246.33,"end":263.345},{"sentences":[{"text":"Cool.","start":263.345,"end":263.665,"sentiment":"neutral","sentiment_score":0.11959317326545715},{"text":"Well, then I wouldn't even bother with the ATO standard choice form then.","start":263.665,"end":267.125,"sentiment":"neutral","sentiment_score":-0.07306503905699803},{"text":"Yeah.","start":275.03998,"end":275.53998,"sentiment":"neutral","sentiment_score":-0.027190078049898148},{"text":"Yeah.","start":277.52,"end":277.91998,"sentiment":"neutral","sentiment_score":0.0009219488129019736},{"text":"Okay.","start":277.91998,"end":278.41998,"sentiment":"neutral","sentiment_score":-0.005296718329191208}],"sentiment":"neutral","sentiment_score":-0.050695128355394393,"num_words":17,"start":263.345,"end":278.41998},{"sentences":[{"text":"Okay.","start":282.87997,"end":283.37997,"sentiment":"neutral","sentiment_score":0.03684679791331291},{"text":"Sweet.","start":283.84,"end":284.34,"sentiment":"neutral","sentiment_score":0.1182524710893631},{"text":"Well, if that's the case, we've obviously I think Larissa sent you that ATO standard choice form anyway.","start":284.47998,"end":290.505,"sentiment":"neutral","sentiment_score":0.04141838393277592},{"text":"So if you have a look at that form, that should obviously have all of the details that are required to make the payment.","start":292.005,"end":298.42502,"sentiment":"neutral","sentiment_score":0.06207921775057912},{"text":"So have a look at that.","start":300.28,"end":301.24,"sentiment":"neutral","sentiment_score":0.03646648861467838}],"sentiment":"neutral","sentiment_score":0.052186606749892235,"num_words":50,"start":282.87997,"end":301.24},{"sentences":[{"text":"Have a look at the portal.","start":301.24,"end":302.38,"sentiment":"neutral","sentiment_score":0.036129146814346313},{"text":"Put as much of the information that the portal will allow you to put in from that form.","start":302.52,"end":306.94,"sentiment":"neutral","sentiment_score":0.06275642290711403},{"text":"And if there's anything that you feel like is sure, I'd say, yeah, maybe just email them and see if you can get a a via email.","start":308.36002,"end":318.67502,"sentiment":"neutral","sentiment_score":0.047234344882545645},{"text":"Fair enough.","start":327.02002,"end":327.6,"sentiment":"neutral","sentiment_score":0.1504182070493698},{"text":"Fair enough.","start":328.46002,"end":329.2,"sentiment":"neutral","sentiment_score":0.16116851568222046}],"sentiment":"neutral","sentiment_score":0.05899802273647352,"num_words":55,"start":301.24,"end":329.2},{"sentences":[{"text":"It might sounds about right.","start":330.7,"end":332.375,"sentiment":"neutral","sentiment_score":0.30964176058769227},{"text":"But yeah.","start":332.375,"end":333.36002,"sentiment":"neutral","sentiment_score":0.20343684405088425},{"text":"Yes.","start":336.46002,"end":336.96002,"sentiment":"positive","sentiment_score":0.3964936435222626},{"text":"Yeah.","start":339.035,"end":339.35498,"sentiment":"positive","sentiment_score":0.43806177377700806},{"text":"So just looking at the the data, like, I can see yeah.","start":339.35498,"end":344.875,"sentiment":"neutral","sentiment_score":0.20526156947016716}],"sentiment":"neutral","sentiment_score":0.25013222580864314,"num_words":21,"start":330.7,"end":344.875},{"sentences":[{"text":"From from when everything started selling down, it should hopefully, like I said, be sorta towards the end of next week when Bennelong will finish selling.","start":344.875,"end":354.1,"sentiment":"neutral","sentiment_score":0.1576712541282177},{"text":"Worst case scenario, because of the time frames, it would be into the week after.","start":354.56,"end":358.88,"sentiment":"neutral","sentiment_score":-0.1293806677063306},{"text":"But like I said, I'll keep you I'll keep you in the loop.","start":358.88,"end":362.02002,"sentiment":"neutral","sentiment_score":0.14357436677584282},{"text":"And if like I said, I'll just keep checking the account daily for the next week.","start":363.19498,"end":368.155,"sentiment":"neutral","sentiment_score":0.14606964960694313},{"text":"If we get to Thursday and there's nothing happened, I'll call you and say, hey, Kai.","start":368.155,"end":372.31497,"sentiment":"neutral","sentiment_score":0.06692429608665407}],"sentiment":"neutral","sentiment_score":0.08643154059211876,"num_words":86,"start":344.875,"end":372.31497},{"sentences":[{"text":"Sorry.","start":372.31497,"end":372.79498,"sentiment":"neutral","sentiment_score":-0.012601170688867567},{"text":"Still nothing happening, but here's your update.","start":372.79498,"end":375.95,"sentiment":"neutral","sentiment_score":0.10944564587303571},{"text":"And then I'll check it every day after that until the following Thursday.","start":376.09,"end":379.95,"sentiment":"neutral","sentiment_score":0.11406891850324777},{"text":"And if it's not done by then, then something's gone wrong somewhere.","start":380.33,"end":383.79,"sentiment":"neutral","sentiment_score":-0.14145674804846445},{"text":"And okay.","start":384.41,"end":389.20502,"sentiment":"neutral","sentiment_score":0.021892993710935116}],"sentiment":"neutral","sentiment_score":0.016649122908711435,"num_words":35,"start":372.31497,"end":389.20502},{"sentences":[{"text":"Yep.","start":393.665,"end":393.98502,"sentiment":"neutral","sentiment_score":-0.05884819850325584},{"text":"Okay.","start":393.98502,"end":394.48502,"sentiment":"neutral","sentiment_score":-0.07105644792318344},{"text":"Fair enough.","start":398.225,"end":399.045,"sentiment":"neutral","sentiment_score":0.017429434694349766},{"text":"Okay.","start":404.3,"end":404.8,"sentiment":"neutral","sentiment_score":0.042205244302749634},{"text":"So I do the exact same thing.","start":405.97998,"end":407.9,"sentiment":"neutral","sentiment_score":0.03723512589931488}],"sentiment":"neutral","sentiment_score":0.017317112380017836,"num_words":12,"start":393.665,"end":407.9},{"sentences":[{"text":"I've got my phone on mute, and I I bought I rebought a smartwatch purely so I didn't have to have my phone with notifications on, and I could just see text come up and go ignoring that.","start":407.9,"end":418.785,"sentiment":"neutral","sentiment_score":0.1106532453804424},{"text":"So cool.","start":421.645,"end":424.465,"sentiment":"positive","sentiment_score":0.3453653082251549},{"text":"Done.","start":425.085,"end":425.585,"sentiment":"neutral","sentiment_score":0.1887943744659424},{"text":"Easy.","start":428.62,"end":429.12,"sentiment":"neutral","sentiment_score":-0.03336137533187866},{"text":"Yeah.","start":430.86,"end":431.36,"sentiment":"neutral","sentiment_score":-0.18321958184242249}],"sentiment":"neutral","sentiment_score":0.113203892051134,"num_words":43,"start":407.9,"end":431.36},{"sentences":[{"text":"It it's it's painful.","start":431.66,"end":434.8,"sentiment":"negative","sentiment_score":-0.44308407232165337},{"text":"Like, some some of the things yeah.","start":434.94,"end":436.86,"sentiment":"negative","sentiment_score":-0.36613852211407255},{"text":"I mean, the the other side of stuff, obviously, can't can't comment on.","start":436.86,"end":440.17502,"sentiment":"neutral","sentiment_score":-0.15886788299450508},{"text":"These things in terms of, like, selling stuff down, like, the the majority of your portfolio was in APFs, which they sell down overnight because they they just you know, they're on the exchange.","start":440.17502,"end":450.815,"sentiment":"neutral","sentiment_score":-0.07831696179859779},{"text":"But, unfortunately, there's that chunk of Benelon in there, which is a managed fund, and they've gotta do all the tax accounting on the back end to reconcile all the bits and pieces here.","start":450.815,"end":460.78998,"sentiment":"neutral","sentiment_score":-0.28754961972727494}],"sentiment":"neutral","sentiment_score":-0.20478317603144958,"num_words":92,"start":431.66,"end":460.78998},{"sentences":[{"text":"It's a it's a bit of a nightmare, like, from a administrative point of view, buying in and selling out of managed funds.","start":460.78998,"end":467.61,"sentiment":"negative","sentiment_score":-0.40001268620076386},{"text":"But, yeah, usually, the worst case is, like, two weeks.","start":469.225,"end":472.445,"sentiment":"neutral","sentiment_score":-0.20556910187005997},{"text":"So I'll just I'll just keep on top of it, let you know how it's going.","start":473.545,"end":476.185,"sentiment":"neutral","sentiment_score":0.21561427041888237},{"text":"I'll flick you a text next Thursday if if they're if we're still waiting.","start":476.185,"end":479.805,"sentiment":"neutral","sentiment_score":0.09225508916590895},{"text":"And then, obviously, the as soon as I see the money leave the account, I'll send you a text and say it's it's gone.","start":480.18,"end":487.4,"sentiment":"neutral","sentiment_score":-0.03783297290404638}],"sentiment":"neutral","sentiment_score":-0.08531694914931538,"num_words":87,"start":460.78998,"end":487.4},{"sentences":[{"text":"And then, theoretically, pretty soon after that, you should see the money pop up into the SMSF bank account.","start":489.06,"end":495.14502,"sentiment":"neutral","sentiment_score":0.03835979187370915},{"text":"I'm not a 100% sure what the transition, like, time frames are.","start":495.14502,"end":500.665,"sentiment":"neutral","sentiment_score":-0.12476489941279094},{"text":"SuperStream's generally pretty quick, but I wouldn't stress too hard if you don't see it within sort of, like, two to three business days kinda thing.","start":500.665,"end":509.85,"sentiment":"neutral","sentiment_score":0.08327208115504338},{"text":"If you go over that kinda time frame, then I'd start to be like, okay.","start":509.93,"end":513.53,"sentiment":"neutral","sentiment_score":0.018462327122688294},{"text":"What's you know, we need to sort out what's going on there.","start":513.53,"end":516.35,"sentiment":"neutral","sentiment_score":-0.017907036934047937}],"sentiment":"neutral","sentiment_score":0.017366450313212618,"num_words":84,"start":489.06,"end":516.35},{"sentences":[{"text":"But, yeah, I will, Yeah.","start":518.25,"end":526.985,"sentiment":"neutral","sentiment_score":0.13133846819400788},{"text":"Yeah.","start":526.985,"end":527.485,"sentiment":"neutral","sentiment_score":0.06918037682771683},{"text":"Yeah.","start":532.985,"end":533.485,"sentiment":"neutral","sentiment_score":-0.016649100929498672},{"text":"Barrel.","start":533.865,"end":534.365,"sentiment":"neutral","sentiment_score":-0.0772119089961052},{"text":"Yeah.","start":536.66003,"end":536.98004,"sentiment":"neutral","sentiment_score":-0.04662207141518593}],"sentiment":"neutral","sentiment_score":0.06504329293966293,"num_words":9,"start":518.25,"end":536.98004},{"sentences":[{"text":"Well, I mean, yeah, it's it's it's not a it's not an easy system to understand, and I guess that's part of the reason that we've got a job.","start":536.98004,"end":543.32,"sentiment":"neutral","sentiment_score":-0.19995083197437483},{"text":"And some some days, I feel like they make it, you know, complicated on purpose just to give people jobs.","start":545.14,"end":550.76,"sentiment":"neutral","sentiment_score":-0.20314194038510322},{"text":"Yeah.","start":554.475,"end":554.975,"sentiment":"neutral","sentiment_score":-0.15725088119506836},{"text":"Yeah.","start":559.995,"end":560.315,"sentiment":"neutral","sentiment_score":-0.13866345584392548},{"text":"I've I've pretty much.","start":560.315,"end":562.955,"sentiment":"neutral","sentiment_score":-0.22391117736697197}],"sentiment":"neutral","sentiment_score":-0.20096312693574211,"num_words":55,"start":536.98004,"end":562.955},{"sentences":[{"text":"I think it's happening in everything.","start":562.955,"end":564.87,"sentiment":"neutral","sentiment_score":-0.19721539318561554},{"text":"Cars, phones, buy every everything.","start":564.87,"end":568.01,"sentiment":"neutral","sentiment_score":-0.1726504772901535},{"text":"Make it more complicated, so you've got to pay someone else to do it.","start":568.23,"end":571.45,"sentiment":"neutral","sentiment_score":-0.22950341818588121},{"text":"Yep.","start":578.745,"end":579.245,"sentiment":"neutral","sentiment_score":-0.05503170937299728},{"text":"Yep.","start":579.625,"end":580.125,"sentiment":"neutral","sentiment_score":-0.02691788040101528}],"sentiment":"neutral","sentiment_score":-0.1978348959237337,"num_words":27,"start":562.955,"end":580.125},{"sentences":[{"text":"Yep.","start":595.27,"end":595.77,"sentiment":"neutral","sentiment_score":-0.05490971729159355},{"text":"Yeah.","start":600.31,"end":600.81,"sentiment":"neutral","sentiment_score":-0.056346915662288666},{"text":"Yep.","start":603.445,"end":603.945,"sentiment":"neutral","sentiment_score":-0.08197256922721863},{"text":"Far out.","start":620.42,"end":621.24,"sentiment":"neutral","sentiment_score":-0.15570353716611862},{"text":"Yeah.","start":626.66,"end":627.16,"sentiment":"neutral","sentiment_score":-0.2006506621837616}],"sentiment":"neutral","sentiment_score":-0.11754782311618328,"num_words":6,"start":595.27,"end":627.16},{"sentences":[{"text":"Yeah.","start":630.915,"end":631.415,"sentiment":"neutral","sentiment_score":-0.2572135031223297},{"text":"It's yeah.","start":637.235,"end":637.875,"sentiment":"neutral","sentiment_score":-0.09947775304317474},{"text":"It's yeah.","start":637.875,"end":639.91003,"sentiment":"neutral","sentiment_score":-0.10121388360857964},{"text":"I'm I'm not a big fan of all the the digital ID and all that sort of stuff.","start":639.91003,"end":643.19,"sentiment":"negative","sentiment_score":-0.4144648379749722},{"text":"I think it's a yeah.","start":643.19,"end":644.15,"sentiment":"neutral","sentiment_score":-0.3251307368278503}],"sentiment":"negative","sentiment_score":-0.3480220551469496,"num_words":28,"start":630.915,"end":644.15},{"sentences":[{"text":"I mean, I'm I'm very big on data security and the government's crap at it.","start":644.15,"end":649.43,"sentiment":"negative","sentiment_score":-0.40519103209177654},{"text":"So yeah.","start":649.43,"end":655.825,"sentiment":"neutral","sentiment_score":-0.17805635184049606},{"text":"Yeah.","start":656.365,"end":656.845,"sentiment":"neutral","sentiment_score":-0.13209986686706543},{"text":"I was just like, Jesus.","start":656.845,"end":658.465,"sentiment":"neutral","sentiment_score":-0.23904803693294524},{"text":"Yeah.","start":662.365,"end":662.865,"sentiment":"neutral","sentiment_score":-0.08499746024608612}],"sentiment":"neutral","sentiment_score":-0.3269298207014799,"num_words":24,"start":644.15,"end":662.865},{"sentences":[{"text":"It's another place for someone to steal all my information.","start":663.325,"end":666.065,"sentiment":"neutral","sentiment_score":-0.17519037127494813},{"text":"Yeah.","start":668.79,"end":669.29,"sentiment":"neutral","sentiment_score":0.005578622221946716},{"text":"Anyway alright.","start":670.31,"end":672.38995,"sentiment":"neutral","sentiment_score":0.0948304831981659},{"text":"No worries.","start":672.38995,"end":673.13,"sentiment":"neutral","sentiment_score":-0.05217999964952469},{"text":"Sounds good.","start":673.50995,"end":674.14996,"sentiment":"positive","sentiment_score":0.5744968056678772}],"sentiment":"neutral","sentiment_score":-0.03011944188791163,"num_words":17,"start":663.325,"end":674.14996},{"sentences":[{"text":"Cheers, Kai.","start":674.14996,"end":674.63,"sentiment":"positive","sentiment_score":0.4754510521888733},{"text":"Have a good 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This is Kai. Good. Thanks. I was bopping along singing a song. I was like, oh god. What's going on? Yep. Yeah. Sure. Kylene Marie Simmons. Date of birth is twenty nine ten seventy four, and address is 7 Blackbird Close, Denley Park, Queensland 4869. Yeah. That's fine. Yep. Yep. Okay. Yes. Go Yes. Wait. Oh, right. Okay. Yeah. Fortnight Lake Canada. Yeah. Yep. Yep. This way. Yeah. Yep. I got it. Yep. That's right. So my best move would be just to can I I'll just I'll message them? They've got a portal. That's a pain in the ass, but I've they've got a portal. And I'll just let them know that my sleep is changing. But then what do I what do I give them? Did you mention the form that I have to send them? Like yeah. Yeah. They do have a payroll portal, and I just I just, like, literally give them the details. It just asks what the ABN number is, and it's that simple kind of yeah. Yes. Okay. Yep. Yep. Yep. Yep. I got it. Yep. You're hilarious. It's only only that simple. No. It won't be. So I get what you're saying. I'll just put it in, and then they've they've they're not really great at responding, but sometimes if you just go through the portal, you will get a response. So yeah. And then look, if it doesn't work, I'll just follow it. It is what it is. Right? Like, we're at the the end of of Yeah. They were. Yes. No. No. That's what I was thinking. When you said that, I was, like, thinking I'm pretty sure because last time when I went across to premium, I'm pretty sure I had to put in through the portal then. I I don't think it was before and they sent me. I think it was just literally done all on through the portal. So anyway yep. I got it. Cool. Yep. Paid that. Perfect. Yep. Yep. Yeah. I would say they they said they're okay at responding. It's only when you're trying to get money out of them. So oh, yeah. Alright. Alright. Cool. Alright. So so we're we're we're pretty much on track to go then. It's it's okay. Awesome. So Okay. Yep. Yes. Cool. Yep. Alright. Cool. Yep. Yeah. That's alright. Even if you wanna even if you wanna just shoot me a text message, like, I understand you're busy. And sometimes I I won't have my phone with me or, like, I just don't have notifications on truthfully. I get another announcement. So but but a text message, I'll get on my my watch, and I'll yeah. Yep. I'll be on the phone. Yep. Yep. Yep. Yep. Yep. Yep. But at least I'll I'll know that it's there and, yeah, I can I can respond to that? But, also, yeah, thanks for checking that. Yeah. It's just so slow and crazy, isn't it? Like, it's just slow because how slow it takes. Yeah. Yeah. Yep. Yep. Yep. Yep. Yep. Yep. Yes. Yep. Yep. Yep. Yeah. That's right. Yeah. That's alright. Yep. All good. Yeah. Well, Rose is Rose is sort of doing the same thing. Like, his his stuff's all all happening pretty quickly, but then now it's really stormy and so it makes sense. It's just you just don't know this stuff. Right? Until anyway, the more I know, the more I don't know. That's what I'm finding. Yeah. Right. Yeah. Right? Oh, no. No. Why would they do that? They wouldn't do that. That's like that's like the, you know, underwritten statement of the of the century, I think. We'll make it harder, but they don't do it. That's interesting. Yeah. Well, I I'll tell you this because, like, I know I asked you, but I had to go and do the digital ID, the director's ID, which I still haven't done. But and purely purely because of this reason, I long story short, I won't hold you for too long. My son had my old iPhone, which was on my old Apple account. So he's always had that. It's just been like that since forever. It was so much easier just to keep it like that. When I got a new when I went from Samsung to Apple, I had to have an Apple account. Couldn't use that email. So because you can't have two Apple emails online. Right? So I had to create a new Apple account. So then when I go into give my details across my email address that the Australian government has to my ATO whatever nonsense is not the same as the email address I have on my phone. Two fucking hours it took me before I wake that shit out. It was it was me trying to download it and going, What is going on? This is not making sense. It just wouldn't download it. Just keep going update payment details, update payment details, update and I was like, this is nuts. So this is all digitalization. They've already got it over and absolutely, like, they've already got our shit. Like, that's the bottom line. They're just making it pretty. I and you read the reviews, and the reviews are, like, one point two out of five. Like, really? We we gotta give it a shot of this shit up, like, really? Anyway alright. Well, don't bother me. I know. Yeah. I know. Anyway alright. Thank you for that. I'll hear from you soon. Okay. Cheers. Bye. See you. 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This is Kai. Good. Thanks. I was bopping along singing a song.\n\nI was like, oh god. What's going on? Yep. Yeah. Sure.\n\nKylene Marie Simmons. Date of birth is twenty nine ten seventy four, and address is 7 Blackbird Close, Denley Park, Queensland 4869. Yeah. That's fine. Yep.\n\nYep. Okay. Yes. Go Yes. Wait.\n\nOh, right. Okay. Yeah. Fortnight Lake Canada. Yeah.\n\nYep. Yep. This way. Yeah. Yep.\n\nI got it. Yep. That's right. So my best move would be just to can I I'll just I'll message them? They've got a portal.\n\nThat's a pain in the ass, but I've they've got a portal. And I'll just let them know that my sleep is changing. But then what do I what do I give them? Did you mention the form that I have to send them? Like yeah.\n\nYeah. They do have a payroll portal, and I just I just, like, literally give them the details. It just asks what the ABN number is, and it's that simple kind of yeah. Yes. Okay.\n\nYep. Yep. Yep. Yep. I got it.\n\nYep. You're hilarious. It's only only that simple. No. It won't be.\n\nSo I get what you're saying. I'll just put it in, and then they've they've they're not really great at responding, but sometimes if you just go through the portal, you will get a response. So yeah. And then look, if it doesn't work, I'll just follow it. It is what it is.\n\nRight? Like, we're at the the end of of Yeah. They were. Yes. No.\n\nNo. That's what I was thinking. When you said that, I was, like, thinking I'm pretty sure because last time when I went across to premium, I'm pretty sure I had to put in through the portal then. I I don't think it was before and they sent me. I think it was just literally done all on through the portal.\n\nSo anyway yep. I got it. Cool. Yep. Paid that.\n\nPerfect. Yep. Yep. Yeah. I would say they they said they're okay at responding.\n\nIt's only when you're trying to get money out of them. So oh, yeah. Alright. Alright. Cool.\n\nAlright. So so we're we're we're pretty much on track to go then. It's it's okay. Awesome. So Okay.\n\nYep. Yes. Cool. Yep. Alright.\n\nCool. Yep. Yeah. That's alright. Even if you wanna even if you wanna just shoot me a text message, like, I understand you're busy.\n\nAnd sometimes I I won't have my phone with me or, like, I just don't have notifications on truthfully. I get another announcement. So but but a text message, I'll get on my my watch, and I'll yeah. Yep. I'll be on the phone.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. But at least I'll I'll know that it's there and, yeah, I can I can respond to that? But, also, yeah, thanks for checking that. Yeah. It's just so slow and crazy, isn't it?\n\nLike, it's just slow because how slow it takes. Yeah. Yeah. Yep. Yep.\n\nYep. Yep. Yep. Yep. Yes.\n\nYep. Yep. Yep. Yeah. That's right.\n\nYeah. That's alright. Yep. All good. Yeah.\n\nWell, Rose is Rose is sort of doing the same thing. Like, his his stuff's all all happening pretty quickly, but then now it's really stormy and so it makes sense. It's just you just don't know this stuff. Right? Until anyway, the more I know, the more I don't know.\n\nThat's what I'm finding. Yeah. Right. Yeah. Right?\n\nOh, no. No. Why would they do that? They wouldn't do that. That's like that's like the, you know, underwritten statement of the of the century, I think.\n\nWe'll make it harder, but they don't do it. That's interesting. Yeah. Well, I I'll tell you this because, like, I know I asked you, but I had to go and do the digital ID, the director's ID, which I still haven't done. But and purely purely because of this reason, I long story short, I won't hold you for too long.\n\nMy son had my old iPhone, which was on my old Apple account. So he's always had that. It's just been like that since forever. It was so much easier just to keep it like that. When I got a new when I went from Samsung to Apple, I had to have an Apple account.\n\nCouldn't use that email. So because you can't have two Apple emails online. Right? So I had to create a new Apple account. So then when I go into give my details across my email address that the Australian government has to my ATO whatever nonsense is not the same as the email address I have on my phone.\n\nTwo fucking hours it took me before I wake that shit out. It was it was me trying to download it and going, What is going on? This is not making sense. It just wouldn't download it. Just keep going update payment details, update payment details, update and I was like, this is nuts.\n\nSo this is all digitalization. They've already got it over and absolutely, like, they've already got our shit. Like, that's the bottom line. They're just making it pretty. I and you read the reviews, and the reviews are, like, one point two out of five.\n\nLike, really? We we gotta give it a shot of this shit up, like, really? Anyway alright. Well, don't bother me. I know.\n\nYeah. I know. Anyway alright. Thank you for that. I'll hear from you soon.\n\nOkay. Cheers. Bye. See you. You too.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.02734441310167313},{"text":"This is Kai.","start":3.28,"end":4.26,"sentiment":"neutral","sentiment_score":0.04686214278141657},{"text":"Good.","start":8.72,"end":9.12,"sentiment":"positive","sentiment_score":0.6311007738113403},{"text":"Thanks.","start":9.12,"end":9.44,"sentiment":"positive","sentiment_score":0.6554932594299316},{"text":"I was bopping along singing a song.","start":9.44,"end":11.44,"sentiment":"neutral","sentiment_score":0.32030600947993143}],"sentiment":"neutral","sentiment_score":0.2843589954651319,"num_words":13,"start":2.8799999,"end":11.44},{"sentences":[{"text":"I was like, oh god.","start":11.44,"end":12.48,"sentiment":"neutral","sentiment_score":0.08935588449239731},{"text":"What's going on?","start":12.48,"end":13.62,"sentiment":"neutral","sentiment_score":0.11123622953891754},{"text":"Yep.","start":37.8,"end":38.12,"sentiment":"neutral","sentiment_score":0.03491465374827385},{"text":"Yeah.","start":38.12,"end":38.44,"sentiment":"neutral","sentiment_score":0.04468921571969986},{"text":"Sure.","start":38.44,"end":38.92,"sentiment":"neutral","sentiment_score":0.05478626489639282}],"sentiment":"neutral","sentiment_score":0.08317074958573688,"num_words":11,"start":11.44,"end":38.92},{"sentences":[{"text":"Kylene Marie Simmons.","start":38.92,"end":40.3,"sentiment":"neutral","sentiment_score":0.06767824292182922},{"text":"Date of birth is twenty nine ten seventy four, and address is 7 Blackbird Close, Denley Park, Queensland 4869.","start":40.6,"end":47.795002,"sentiment":"neutral","sentiment_score":0.06036395109013507},{"text":"Yeah.","start":53.615,"end":53.855003,"sentiment":"neutral","sentiment_score":0.13447627425193787},{"text":"That's fine.","start":53.855003,"end":54.675003,"sentiment":"neutral","sentiment_score":0.2190706580877304},{"text":"Yep.","start":65.22,"end":65.72,"sentiment":"neutral","sentiment_score":-0.08717149496078491}],"sentiment":"neutral","sentiment_score":0.07059214980556415,"num_words":26,"start":38.92,"end":65.72},{"sentences":[{"text":"Yep.","start":67.619995,"end":68.119995,"sentiment":"neutral","sentiment_score":-0.07460954040288925},{"text":"Okay.","start":81.125,"end":81.525,"sentiment":"neutral","sentiment_score":-0.04286561906337738},{"text":"Yes.","start":81.525,"end":81.845,"sentiment":"neutral","sentiment_score":-0.006668185815215111},{"text":"Go Yes.","start":81.845,"end":94.090004,"sentiment":"neutral","sentiment_score":-0.011074780486524105},{"text":"Wait.","start":94.090004,"end":94.590004,"sentiment":"neutral","sentiment_score":-0.01400652714073658}],"sentiment":"neutral","sentiment_score":-0.026716572232544422,"num_words":6,"start":67.619995,"end":94.590004},{"sentences":[{"text":"Oh, right.","start":97.53,"end":98.17,"sentiment":"neutral","sentiment_score":0.0020803227089345455},{"text":"Okay.","start":98.17,"end":98.67,"sentiment":"neutral","sentiment_score":0.006671315990388393},{"text":"Yeah.","start":102.01,"end":102.25,"sentiment":"neutral","sentiment_score":0.003947394900023937},{"text":"Fortnight Lake Canada.","start":102.25,"end":103.55,"sentiment":"neutral","sentiment_score":-0.006412031129002571},{"text":"Yeah.","start":103.61,"end":104.11,"sentiment":"neutral","sentiment_score":0.02031903713941574}],"sentiment":"neutral","sentiment_score":0.001982787507586181,"num_words":8,"start":97.53,"end":104.11},{"sentences":[{"text":"Yep.","start":105.355,"end":105.855,"sentiment":"neutral","sentiment_score":0.025243785232305527},{"text":"Yep.","start":112.555,"end":113.055,"sentiment":"neutral","sentiment_score":-0.02007884718477726},{"text":"This way.","start":113.355,"end":114.095,"sentiment":"neutral","sentiment_score":-0.006570786703377962},{"text":"Yeah.","start":115.995,"end":116.495,"sentiment":"neutral","sentiment_score":0.00828444305807352},{"text":"Yep.","start":117.520004,"end":118.020004,"sentiment":"neutral","sentiment_score":-0.016587592661380768}],"sentiment":"neutral","sentiment_score":-0.0027132974937558174,"num_words":6,"start":105.355,"end":118.020004},{"sentences":[{"text":"I got it.","start":123.28,"end":124.26,"sentiment":"neutral","sentiment_score":0.31869771083196},{"text":"Yep.","start":133.865,"end":134.365,"sentiment":"neutral","sentiment_score":0.08137302100658417},{"text":"That's right.","start":134.425,"end":135.24501,"sentiment":"neutral","sentiment_score":0.17423991858959198},{"text":"So my best move would be just to can I I'll just I'll message them?","start":135.625,"end":139.705,"sentiment":"neutral","sentiment_score":0.12219686011473338},{"text":"They've got a portal.","start":139.705,"end":140.585,"sentiment":"neutral","sentiment_score":-0.2922273315489292}],"sentiment":"neutral","sentiment_score":0.08199958264827728,"num_words":25,"start":123.28,"end":140.585},{"sentences":[{"text":"That's a pain in the ass, but I've they've got a portal.","start":140.585,"end":142.845,"sentiment":"negative","sentiment_score":-0.41597718745470047},{"text":"And I'll just let them know that my sleep is changing.","start":142.985,"end":145.545,"sentiment":"neutral","sentiment_score":-0.11082272570241582},{"text":"But then what do I what do I give them?","start":145.545,"end":148.07999,"sentiment":"neutral","sentiment_score":-0.0383747162297368},{"text":"Did you mention the form that I have to send them?","start":148.07999,"end":150.57999,"sentiment":"neutral","sentiment_score":-0.017700752920725128},{"text":"Like yeah.","start":155.04,"end":155.78,"sentiment":"neutral","sentiment_score":0.011356804519891739}],"sentiment":"neutral","sentiment_score":-0.14709821886018568,"num_words":46,"start":140.585,"end":155.78},{"sentences":[{"text":"Yeah.","start":156.31999,"end":156.64,"sentiment":"neutral","sentiment_score":0.06656862795352936},{"text":"They do have a payroll portal, and I just I just, like, literally give them the details.","start":156.64,"end":160.81999,"sentiment":"neutral","sentiment_score":0.07926874410580187},{"text":"It just asks what the ABN number is, and it's that simple kind of yeah.","start":161.525,"end":167.22499,"sentiment":"neutral","sentiment_score":0.030527005592981975},{"text":"Yes.","start":176.71,"end":177.03,"sentiment":"neutral","sentiment_score":0.018783334642648697},{"text":"Okay.","start":177.03,"end":177.53,"sentiment":"neutral","sentiment_score":0.03063736855983734}],"sentiment":"neutral","sentiment_score":0.05489894470998219,"num_words":35,"start":156.31999,"end":177.53},{"sentences":[{"text":"Yep.","start":186.63,"end":187.13,"sentiment":"neutral","sentiment_score":0.0289738979190588},{"text":"Yep.","start":188.835,"end":189.335,"sentiment":"neutral","sentiment_score":0.04435012862086296},{"text":"Yep.","start":195.075,"end":195.575,"sentiment":"neutral","sentiment_score":0.054833587259054184},{"text":"Yep.","start":196.675,"end":197.175,"sentiment":"neutral","sentiment_score":0.03098422847688198},{"text":"I got it.","start":199.475,"end":200.375,"sentiment":"neutral","sentiment_score":0.05300495276848475}],"sentiment":"neutral","sentiment_score":0.04545095722590174,"num_words":7,"start":186.63,"end":200.375},{"sentences":[{"text":"Yep.","start":208.47,"end":208.97,"sentiment":"neutral","sentiment_score":0.08029891550540924},{"text":"You're hilarious.","start":216.995,"end":217.89499,"sentiment":"positive","sentiment_score":0.7834644615650177},{"text":"It's only only that simple.","start":220.03499,"end":221.81499,"sentiment":"positive","sentiment_score":0.44380936622619627},{"text":"No.","start":221.95499,"end":222.275,"sentiment":"neutral","sentiment_score":-0.10256995260715485},{"text":"It won't be.","start":222.275,"end":222.995,"sentiment":"neutral","sentiment_score":-0.15001430859168371}],"sentiment":"neutral","sentiment_score":0.2761384826153517,"num_words":12,"start":208.47,"end":222.995},{"sentences":[{"text":"So I get what you're saying.","start":222.995,"end":224.19499,"sentiment":"neutral","sentiment_score":-0.05222956215341886},{"text":"I'll just put it in, and then they've they've they're not really great at responding, but sometimes if you just go through the portal, you will get a response.","start":224.19499,"end":234.37,"sentiment":"neutral","sentiment_score":-0.04854038190738908},{"text":"So yeah.","start":236.03,"end":236.59,"sentiment":"neutral","sentiment_score":0.030197815038263798},{"text":"And then look, if it doesn't work, I'll just follow it.","start":236.59,"end":238.83,"sentiment":"neutral","sentiment_score":-0.017485816539688545},{"text":"It is what it is.","start":238.83,"end":239.63,"sentiment":"neutral","sentiment_score":0.05868341103196144}],"sentiment":"neutral","sentiment_score":-0.02942603292330256,"num_words":53,"start":222.995,"end":239.63},{"sentences":[{"text":"Right?","start":239.63,"end":239.95,"sentiment":"neutral","sentiment_score":0.04173410311341286},{"text":"Like, we're at the the end of of Yeah.","start":239.95,"end":261.9,"sentiment":"neutral","sentiment_score":0.031857982070909605},{"text":"They were.","start":261.9,"end":262.63998,"sentiment":"neutral","sentiment_score":-0.004219425842165947},{"text":"Yes.","start":264.13998,"end":264.63998,"sentiment":"neutral","sentiment_score":0.021975010633468628},{"text":"No.","start":265.97998,"end":266.47998,"sentiment":"neutral","sentiment_score":-0.0928460657596588}],"sentiment":"neutral","sentiment_score":0.017796145352934088,"num_words":14,"start":239.63,"end":266.47998},{"sentences":[{"text":"No.","start":267.34,"end":267.58,"sentiment":"neutral","sentiment_score":-0.09658823907375336},{"text":"That's what I was thinking.","start":267.58,"end":268.53998,"sentiment":"neutral","sentiment_score":-0.08057501465082169},{"text":"When you said that, I was, like, thinking I'm pretty sure because last time when I went across to premium, I'm pretty sure I had to put in through the portal then.","start":268.53998,"end":277.17502,"sentiment":"neutral","sentiment_score":-0.03603124205255881},{"text":"I I don't think it was before and they sent me.","start":277.635,"end":279.315,"sentiment":"neutral","sentiment_score":-0.03310213204134594},{"text":"I think it was just literally done all on through the portal.","start":279.315,"end":282.535,"sentiment":"neutral","sentiment_score":-0.028432828063766163}],"sentiment":"neutral","sentiment_score":-0.03865213847917612,"num_words":61,"start":267.34,"end":282.535},{"sentences":[{"text":"So anyway yep.","start":282.67502,"end":284.535,"sentiment":"neutral","sentiment_score":0.06515619903802872},{"text":"I got it.","start":291.13,"end":291.61,"sentiment":"neutral","sentiment_score":0.09178982178370158},{"text":"Cool.","start":291.61,"end":292.11,"sentiment":"neutral","sentiment_score":0.18755677342414856},{"text":"Yep.","start":294.65,"end":295.15,"sentiment":"neutral","sentiment_score":0.04846392199397087},{"text":"Paid 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okay.","start":336.635,"end":338.07498,"sentiment":"positive","sentiment_score":0.5727085073788961},{"text":"Awesome.","start":338.07498,"end":338.57498,"sentiment":"positive","sentiment_score":0.7487872838973999},{"text":"So Okay.","start":339.675,"end":362.645,"sentiment":"neutral","sentiment_score":0.2054620385169983}],"sentiment":"positive","sentiment_score":0.39190404744524704,"num_words":19,"start":332.235,"end":362.645},{"sentences":[{"text":"Yep.","start":362.645,"end":363.145,"sentiment":"neutral","sentiment_score":0.1489051878452301},{"text":"Yes.","start":367.685,"end":368.165,"sentiment":"neutral","sentiment_score":0.13517281413078308},{"text":"Cool.","start":368.165,"end":368.665,"sentiment":"neutral","sentiment_score":0.1433703601360321},{"text":"Yep.","start":368.885,"end":369.385,"sentiment":"neutral","sentiment_score":0.08253765106201172},{"text":"Alright.","start":374.42,"end":374.74002,"sentiment":"neutral","sentiment_score":0.089198037981987}],"sentiment":"neutral","sentiment_score":0.1198368102312088,"num_words":5,"start":362.645,"end":374.74002},{"sentences":[{"text":"Cool.","start":374.74002,"end":375.24002,"sentiment":"neutral","sentiment_score":0.23936200141906736},{"text":"Yep.","start":379.46002,"end":379.96002,"sentiment":"neutral","sentiment_score":0.006916617508977652},{"text":"Yeah.","start":384.085,"end":384.405,"sentiment":"neutral","sentiment_score":-0.0067258793860673904},{"text":"That's alright.","start":384.405,"end":385.22498,"sentiment":"neutral","sentiment_score":0.04866900108754635},{"text":"Even if you wanna even if you wanna just shoot me a text message, like, I understand you're busy.","start":385.28497,"end":390.345,"sentiment":"neutral","sentiment_score":-0.004040752880667385}],"sentiment":"neutral","sentiment_score":0.010838184874349585,"num_words":24,"start":374.74002,"end":390.345},{"sentences":[{"text":"And sometimes I I won't have my phone with me or, like, I just don't have notifications on truthfully.","start":390.805,"end":396.745,"sentiment":"neutral","sentiment_score":-0.08876886140359075},{"text":"I get another announcement.","start":397.125,"end":398.345,"sentiment":"neutral","sentiment_score":-0.07747585885226727},{"text":"So but but a text message, I'll get on my my watch, and I'll 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I'll know that it's there and, yeah, I can I can respond to that?","start":420.935,"end":426.455,"sentiment":"neutral","sentiment_score":0.3122534818119473},{"text":"But, also, yeah, thanks for checking that.","start":426.455,"end":428.055,"sentiment":"positive","sentiment_score":0.4556868204048702},{"text":"Yeah.","start":428.055,"end":428.13498,"sentiment":"neutral","sentiment_score":0.19698432087898257},{"text":"It's just so slow and crazy, isn't it?","start":428.13498,"end":431.53998,"sentiment":"neutral","sentiment_score":-0.1244117384776473}],"sentiment":"neutral","sentiment_score":0.23525115868874957,"num_words":35,"start":420.69498,"end":431.53998},{"sentences":[{"text":"Like, it's just slow because how slow it takes.","start":431.53998,"end":433.72,"sentiment":"negative","sentiment_score":-0.4097343534231186},{"text":"Yeah.","start":443.46,"end":443.96,"sentiment":"neutral","sentiment_score":-0.04516782984137535},{"text":"Yeah.","start":447.675,"end":448.175,"sentiment":"neutral","sentiment_score":-0.04043899476528168},{"text":"Yep.","start":449.115,"end":449.615,"sentiment":"neutral","sentiment_score":-0.028697719797492027},{"text":"Yep.","start":451.835,"end":452.335,"sentiment":"neutral","sentiment_score":-0.2700240910053253}],"sentiment":"neutral","sentiment_score":-0.3132259858628878,"num_words":13,"start":431.53998,"end":452.335},{"sentences":[{"text":"Yep.","start":454.79498,"end":455.29498,"sentiment":"neutral","sentiment_score":-0.20350205898284912},{"text":"Yep.","start":455.675,"end":456.175,"sentiment":"neutral","sentiment_score":-0.2200314700603485},{"text":"Yep.","start":466.21,"end":466.71,"sentiment":"neutral","sentiment_score":-0.2529570758342743},{"text":"Yep.","start":468.13,"end":468.63,"sentiment":"neutral","sentiment_score":-0.07512914389371872},{"text":"Yes.","start":473.65,"end":474.15,"sentiment":"neutral","sentiment_score":0.06774547696113586}],"sentiment":"neutral","sentiment_score":-0.13677485436201095,"num_words":5,"start":454.79498,"end":474.15},{"sentences":[{"text":"Yep.","start":480.825,"end":481.325,"sentiment":"neutral","sentiment_score":0.027337005361914635},{"text":"Yep.","start":488.36,"end":488.86,"sentiment":"neutral","sentiment_score":0.06839106976985931},{"text":"Yep.","start":501.825,"end":502.325,"sentiment":"neutral","sentiment_score":0.2491425722837448},{"text":"Yeah.","start":510.305,"end":510.625,"sentiment":"neutral","sentiment_score":0.02035052329301834},{"text":"That's right.","start":510.625,"end":511.445,"sentiment":"neutral","sentiment_score":0.07580934837460518}],"sentiment":"neutral","sentiment_score":0.08613997790962458,"num_words":6,"start":480.825,"end":511.445},{"sentences":[{"text":"Yeah.","start":516.97003,"end":517.21,"sentiment":"neutral","sentiment_score":0.07619291543960571},{"text":"That's alright.","start":517.21,"end":517.93,"sentiment":"neutral","sentiment_score":0.12882100045681},{"text":"Yep.","start":517.93,"end":518.43,"sentiment":"neutral","sentiment_score":0.13890963792800903},{"text":"All good.","start":518.89,"end":519.29,"sentiment":"positive","sentiment_score":0.3806957006454468},{"text":"Yeah.","start":519.29,"end":519.45,"sentiment":"neutral","sentiment_score":0.12293830513954164}],"sentiment":"neutral","sentiment_score":0.19386775153023855,"num_words":7,"start":516.97003,"end":519.45},{"sentences":[{"text":"Well, Rose is Rose is sort of doing the same thing.","start":519.45,"end":521.93,"sentiment":"neutral","sentiment_score":-0.017263030802661724},{"text":"Like, his his stuff's all all happening pretty quickly, but then now it's really stormy and so it makes sense.","start":521.93,"end":527.77,"sentiment":"neutral","sentiment_score":-0.020894405897706747},{"text":"It's just you just don't know this stuff.","start":527.77,"end":529.45,"sentiment":"neutral","sentiment_score":-0.029476376250386238},{"text":"Right?","start":529.45,"end":529.69,"sentiment":"neutral","sentiment_score":-0.011692292988300323},{"text":"Until anyway, the more I know, the more I don't know.","start":529.69,"end":535.175,"sentiment":"neutral","sentiment_score":-0.08031400183046405}],"sentiment":"neutral","sentiment_score":-0.034092917253135464,"num_words":51,"start":519.45,"end":535.175},{"sentences":[{"text":"That's what I'm finding.","start":535.175,"end":536.23505,"sentiment":"neutral","sentiment_score":-0.05619153566658497},{"text":"Yeah.","start":545.015,"end":545.255,"sentiment":"neutral","sentiment_score":-0.06782229244709015},{"text":"Right.","start":545.255,"end":545.755,"sentiment":"neutral","sentiment_score":-0.07965405285358429},{"text":"Yeah.","start":549.23,"end":549.27,"sentiment":"neutral","sentiment_score":-0.12811560928821564},{"text":"Right?","start":549.27,"end":549.31,"sentiment":"neutral","sentiment_score":-0.11046698689460754}],"sentiment":"neutral","sentiment_score":-0.07635313551872969,"num_words":8,"start":535.175,"end":549.31},{"sentences":[{"text":"Oh, no.","start":549.31,"end":549.70996,"sentiment":"neutral","sentiment_score":-0.1856570988893509},{"text":"No.","start":549.70996,"end":549.87,"sentiment":"neutral","sentiment_score":-0.17559882998466492},{"text":"Why would they do that?","start":549.87,"end":551.41,"sentiment":"neutral","sentiment_score":-0.28803530633449553},{"text":"They wouldn't do that.","start":551.47,"end":552.69,"sentiment":"neutral","sentiment_score":-0.33023329079151154},{"text":"That's like that's like the, you know, underwritten statement of the of the century, I think.","start":554.51,"end":559.81,"sentiment":"neutral","sentiment_score":-0.16377246007323265}],"sentiment":"neutral","sentiment_score":-0.21172793156334332,"num_words":28,"start":549.31,"end":559.81},{"sentences":[{"text":"We'll make it harder, but they don't do it.","start":559.87,"end":561.95,"sentiment":"neutral","sentiment_score":-0.2268937130769094},{"text":"That's interesting.","start":561.95,"end":563.01,"sentiment":"neutral","sentiment_score":-0.22254259884357452},{"text":"Yeah.","start":570.59503,"end":570.915,"sentiment":"neutral","sentiment_score":-0.11186951398849489},{"text":"Well, I I'll tell you this because, like, I know I asked you, but I had to go and do the digital ID, the director's ID, which I still haven't done.","start":570.915,"end":578.835,"sentiment":"neutral","sentiment_score":-0.15540172400013094},{"text":"But and purely purely because of this reason, I long story short, I won't hold you for too long.","start":578.835,"end":584.49,"sentiment":"neutral","sentiment_score":-0.07783169358184464}],"sentiment":"neutral","sentiment_score":-0.14347183470043443,"num_words":62,"start":559.87,"end":584.49},{"sentences":[{"text":"My son had my old iPhone, which was on my old Apple account.","start":584.49,"end":588.75,"sentiment":"neutral","sentiment_score":-0.0812597180215212},{"text":"So he's always had that.","start":589.05,"end":590.08997,"sentiment":"neutral","sentiment_score":-0.08597509711980819},{"text":"It's just been like that since forever.","start":590.08997,"end":591.61,"sentiment":"neutral","sentiment_score":-0.13554275035858154},{"text":"It was so much easier just to keep it like that.","start":591.61,"end":593.79,"sentiment":"neutral","sentiment_score":-0.01337300410324877},{"text":"When I got a new when I went from Samsung to Apple, I had to have an Apple account.","start":594.045,"end":597.825,"sentiment":"neutral","sentiment_score":-0.09381168296462611}],"sentiment":"neutral","sentiment_score":-0.07935592897913672,"num_words":55,"start":584.49,"end":597.825},{"sentences":[{"text":"Couldn't use that email.","start":597.885,"end":599.185,"sentiment":"neutral","sentiment_score":-0.15923688933253288},{"text":"So because you can't have two Apple emails online.","start":599.565,"end":601.885,"sentiment":"neutral","sentiment_score":-0.08213289413187239},{"text":"Right?","start":601.885,"end":602.385,"sentiment":"neutral","sentiment_score":-0.06384601444005966},{"text":"So I had to create a new Apple account.","start":602.845,"end":605.165,"sentiment":"neutral","sentiment_score":-0.10070380402935876},{"text":"So then when I go into give my details across my email address that the Australian government has to my ATO whatever nonsense is not the same as the email address I have on my phone.","start":605.165,"end":615.6,"sentiment":"neutral","sentiment_score":-0.27741589086751145}],"sentiment":"neutral","sentiment_score":-0.20903891400765565,"num_words":59,"start":597.885,"end":615.6},{"sentences":[{"text":"Two fucking hours it took me before I wake that shit out.","start":615.89996,"end":619.01996,"sentiment":"negative","sentiment_score":-0.6024394879738489},{"text":"It was it was me trying to download it and going, What is going on?","start":619.01996,"end":623.055,"sentiment":"neutral","sentiment_score":-0.1824369122584661},{"text":"This is not making sense.","start":623.055,"end":624.095,"sentiment":"negative","sentiment_score":-0.6561272740364075},{"text":"It just wouldn't download it.","start":624.095,"end":625.21497,"sentiment":"negative","sentiment_score":-0.49809592962265015},{"text":"Just keep going update payment details, update payment details, update and I was like, this is nuts.","start":625.21497,"end":629.795,"sentiment":"neutral","sentiment_score":-0.31516290236921873}],"sentiment":"negative","sentiment_score":-0.3906428314469479,"num_words":54,"start":615.89996,"end":629.795},{"sentences":[{"text":"So this is all digitalization.","start":629.935,"end":631.15497,"sentiment":"negative","sentiment_score":-0.3547338545322418},{"text":"They've already got it over and absolutely, like, they've already got our shit.","start":631.615,"end":635.295,"sentiment":"negative","sentiment_score":-0.3967648423635043},{"text":"Like, that's the bottom line.","start":635.295,"end":636.755,"sentiment":"neutral","sentiment_score":-0.2571069985628128},{"text":"They're just making it pretty.","start":637.08997,"end":641.75,"sentiment":"neutral","sentiment_score":-0.17447732165455818},{"text":"I and you read the reviews, and the reviews are, like, one point two out of five.","start":650.145,"end":656.005,"sentiment":"neutral","sentiment_score":-0.17302165662541108}],"sentiment":"neutral","sentiment_score":-0.2673533774912357,"num_words":45,"start":629.935,"end":656.005},{"sentences":[{"text":"Like, really?","start":657.34503,"end":658.405,"sentiment":"neutral","sentiment_score":-0.2357497364282608},{"text":"We we gotta give it a shot of this shit up, like, really?","start":658.78503,"end":662.22504,"sentiment":"negative","sentiment_score":-0.4183946137244885},{"text":"Anyway alright.","start":662.22504,"end":664.245,"sentiment":"neutral","sentiment_score":-0.10241357237100601},{"text":"Well, don't bother me.","start":664.465,"end":665.92505,"sentiment":"neutral","sentiment_score":-0.23498259112238884},{"text":"I know.","start":667.24,"end":667.96,"sentiment":"neutral","sentiment_score":-0.06725919991731644}],"sentiment":"neutral","sentiment_score":-0.3126045808843944,"num_words":23,"start":657.34503,"end":667.96},{"sentences":[{"text":"Yeah.","start":667.96,"end":668.44,"sentiment":"neutral","sentiment_score":-0.02867017313838005},{"text":"I know.","start":668.44,"end":669.18,"sentiment":"neutral","sentiment_score":-0.039560177363455296},{"text":"Anyway alright.","start":669.24,"end":670.83997,"sentiment":"neutral","sentiment_score":0.10863553732633591},{"text":"Thank you for that.","start":670.83997,"end":671.8,"sentiment":"positive","sentiment_score":0.4488414376974106},{"text":"I'll hear from you soon.","start":671.8,"end":673.1,"sentiment":"neutral","sentiment_score":-0.022111110389232642}],"sentiment":"neutral","sentiment_score":0.1281636246879186,"num_words":14,"start":667.96,"end":673.1},{"sentences":[{"text":"Okay.","start":673.96,"end":674.27997,"sentiment":"positive","sentiment_score":0.39687079191207886},{"text":"Cheers.","start":674.27997,"end":674.68,"sentiment":"positive","sentiment_score":0.5811336040496826},{"text":"Bye.","start":674.68,"end":675.18,"sentiment":"positive","sentiment_score":0.42450150847435},{"text":"See you.","start":675.24,"end":675.98,"sentiment":"positive","sentiment_score":0.5135267227888107},{"text":"You too.","start":676.04,"end":676.77997,"sentiment":"neutral","sentiment_score":0.07548483833670616}],"sentiment":"positive","sentiment_score":0.3686470038124493,"num_words":7,"start":673.96,"end":676.77997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? This is Kai.\n\nChannel 0: Hi, Kai. It's Connor calling from Oaktree Financial. How are you this morning?\n\nChannel 1: Good. Thanks. I was bopping along singing a song. I was like, oh god. What's going on?\n\nChannel 0: Sorry to interrupt. I hope I'm not ruining your your driving singing time. I've just got off the phone with Premium, so I just wanted to give you a quick call, as I said, and just let you know what we need to do. Obviously, before I do jump into the call, Kai, could you please confirm for me your full name, date of birth, and address we've got on file?\n\nChannel 1: Yep. Yeah. Sure. Kylene Marie Simmons. Date of birth is twenty nine ten seventy four, and address is 7 Blackbird Close, Denley Park, Queensland 4869.\n\nChannel 0: Amazing. And just letting you know that all our calls are recorded for quality and training purposes. Is that okay?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Cool. No worries. Alright. So as the as we discussed yesterday, because I could see on our end that it was showing your account as closed, but it was kind\n\nChannel 1: Yep.\n\nChannel 0: of in that weird transition state,\n\nChannel 1: Yep.\n\nChannel 0: Premium have confirmed that if any contributions were to be received to the fund now, they would be rejected, which worst case scenario just means it goes back to your employer and they'll be like, hey. Your Superfund rejected it.\n\nChannel 1: Okay. Yes. Go\n\nChannel 0: And they'll make a makeup contribution. However, the last one was on the January 29, and judging by when they have been happening, the con your the the Department of Education is paying\n\nChannel 1: Yes.\n\nChannel 0: those\n\nChannel 1: Wait.\n\nChannel 0: contributions on a monthly basis.\n\nChannel 1: Oh, right. Okay.\n\nChannel 0: By the by the looks or or maybe fortnightly. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Fortnight\n\nChannel 0: think it might be\n\nChannel 1: Lake\n\nChannel 0: fortnightly.\n\nChannel 1: Canada. Yeah.\n\nChannel 0: Yeah. Yep.\n\nChannel 1: Yep.\n\nChannel 0: So the last one, they're probably actually due to make another one shortly, if not\n\nChannel 1: Yep. This way.\n\nChannel 0: yesterday,\n\nChannel 1: Yeah.\n\nChannel 0: actually.\n\nChannel 1: Yep.\n\nChannel 0: So, yeah, they'll that one, if they've made it already, it'll bounce back,\n\nChannel 1: I got it.\n\nChannel 0: and they'll recontribute it at the next run, generally, or they do a makeup contribution. Kinda depends on their internal processes. I'm not a 100% sure.\n\nChannel 1: Yep. That's right.\n\nChannel 0: If\n\nChannel 1: So my best\n\nChannel 0: so\n\nChannel 1: move would be just to can I I'll just I'll message them? They've got a portal. That's a pain in the ass,\n\nChannel 0: yep.\n\nChannel 1: but I've they've got a portal. And I'll just let them know that my sleep is changing. But then\n\nChannel 0: Yep.\n\nChannel 1: what do I what do I give them? Did you mention the form that I have to send them?\n\nChannel 0: Yep. So, I mean, if so do they have their own portal, you said? Like, a payroll\n\nChannel 1: Like yeah.\n\nChannel 0: portal that you can go in?\n\nChannel 1: Yeah. They do have a payroll portal, and I just I just, like, literally give them the details. It just asks what the ABN number is, and it's that simple kind\n\nChannel 0: Okay.\n\nChannel 1: of yeah.\n\nChannel 0: Yeah. So, theoretically, I I'm not sure. It'll depend on how their portal's set up to accept the different kinds of superannuation details.\n\nChannel 1: Yes. Okay.\n\nChannel 0: So, generally like, obviously, with the the premium one, you would just put, like, the fund, the ABN, and probably USI in there and then your member number, and then they just\n\nChannel 1: Yep.\n\nChannel 0: sort of work it out from there. With an\n\nChannel 1: Yep.\n\nChannel 0: SMSF, it's usually slightly different where you kinda you provide your ABN number for the company because, obviously, that's what\n\nChannel 1: Yep.\n\nChannel 0: it's linked to, but then\n\nChannel 1: Yep.\n\nChannel 0: the bank account details for the fund.\n\nChannel 1: I got it.\n\nChannel 0: So the two options are depending on, obviously, how their portal is set up. If you can go in there and enter all the details into it\n\nChannel 1: Yep.\n\nChannel 0: and then maybe just give the payroll department a call and be like, hey. I've updated my super to an SMSF. I'm I'm assuming with that laugh.\n\nChannel 1: You're hilarious. It's only only that simple.\n\nChannel 0: Yep.\n\nChannel 1: No. It won't be. So I get what you're saying. I'll just put it in, and then they've they've they're not really great at responding, but\n\nChannel 0: Perfect.\n\nChannel 1: sometimes if you just go through the portal, you will get a response.\n\nChannel 0: Okay.\n\nChannel 1: So yeah. And then look, if it doesn't work, I'll just follow it. It is what it is. Right? Like, we're at\n\nChannel 0: Yep.\n\nChannel 1: the the end of of\n\nChannel 0: Yep. Yeah. So the the the other option, I and I don't know whether they'll do this because I know some companies, like, sort of once they implement the portal side of things, they kinda don't let you go around it. They'll just say, not put it in the portal.\n\nChannel 1: Yeah. They\n\nChannel 0: And if\n\nChannel 1: were.\n\nChannel 0: you email okay. Cool. Well, then\n\nChannel 1: Yes.\n\nChannel 0: I wouldn't even bother with the ATO standard\n\nChannel 1: No.\n\nChannel 0: choice form then.\n\nChannel 1: No. That's what I was thinking. When you said that, I was, like, thinking I'm pretty sure because last time when I went across to premium, I'm pretty sure\n\nChannel 0: Yeah.\n\nChannel 1: I had to put in through the portal then.\n\nChannel 0: Yeah.\n\nChannel 1: I I\n\nChannel 0: Okay.\n\nChannel 1: don't think it was before and they sent me. I think it was just literally done all on through the portal. So\n\nChannel 0: Okay.\n\nChannel 1: anyway\n\nChannel 0: Sweet.\n\nChannel 1: yep.\n\nChannel 0: Well, if that's the case, we've obviously I think Larissa sent you that ATO standard choice form anyway.\n\nChannel 1: I got it. Cool.\n\nChannel 0: So if you have a look at that form, that should obviously\n\nChannel 1: Yep.\n\nChannel 0: have all of the details that\n\nChannel 1: Paid\n\nChannel 0: are required\n\nChannel 1: that.\n\nChannel 0: to\n\nChannel 1: Perfect.\n\nChannel 0: make the payment.\n\nChannel 1: Yep.\n\nChannel 0: So have a look at that. Have a look at the portal. Put as much of the information that the portal will allow you to put in from that form.\n\nChannel 1: Yep.\n\nChannel 0: And if there's anything that you feel like is sure, I'd say, yeah, maybe just email them and see if you can get a a via email.\n\nChannel 1: Yeah. I would say they they said they're okay at responding. It's only when you're trying to get money out of them. So\n\nChannel 0: Fair enough.\n\nChannel 1: oh,\n\nChannel 0: Fair\n\nChannel 1: yeah.\n\nChannel 0: enough.\n\nChannel 1: Alright.\n\nChannel 0: It might\n\nChannel 1: Alright. Cool.\n\nChannel 0: sounds about right.\n\nChannel 1: Alright.\n\nChannel 0: But\n\nChannel 1: So\n\nChannel 0: yeah.\n\nChannel 1: so we're we're we're pretty much on track to go then.\n\nChannel 0: Yes.\n\nChannel 1: It's it's okay. Awesome.\n\nChannel 0: Yeah. So\n\nChannel 1: So\n\nChannel 0: just looking at the the data, like, I can see yeah. From from when everything started selling down, it should hopefully, like I said, be sorta towards the end of next week when Bennelong will finish selling. Worst case scenario, because of the time frames, it would be into the week after. But like I said, I'll keep you I'll keep you in the loop.\n\nChannel 1: Okay. Yep.\n\nChannel 0: And if like I said, I'll just keep checking the account daily for the next week.\n\nChannel 1: Yes.\n\nChannel 0: If\n\nChannel 1: Cool.\n\nChannel 0: we get to Thursday\n\nChannel 1: Yep.\n\nChannel 0: and there's nothing happened, I'll call you and say, hey, Kai. Sorry. Still nothing happening,\n\nChannel 1: Alright.\n\nChannel 0: but\n\nChannel 1: Cool.\n\nChannel 0: here's your update. And then I'll check it every day after that until the following Thursday.\n\nChannel 1: Yep.\n\nChannel 0: And if it's not done by then, then something's gone wrong somewhere.\n\nChannel 1: Yeah. That's\n\nChannel 0: And\n\nChannel 1: alright. Even if you wanna even if you wanna just shoot me a text message, like,\n\nChannel 0: okay.\n\nChannel 1: I understand you're busy. And sometimes I I won't have my phone with me or,\n\nChannel 0: Yep. Okay.\n\nChannel 1: like, I just don't have notifications on truthfully. I get another announcement.\n\nChannel 0: Fair enough.\n\nChannel 1: So but but a text message, I'll get on my my watch, and\n\nChannel 0: Okay.\n\nChannel 1: I'll yeah. Yep.\n\nChannel 0: So I\n\nChannel 1: I'll\n\nChannel 0: do\n\nChannel 1: be\n\nChannel 0: the\n\nChannel 1: on\n\nChannel 0: exact\n\nChannel 1: the phone.\n\nChannel 0: same thing. I've got my\n\nChannel 1: Yep.\n\nChannel 0: phone on mute, and I I\n\nChannel 1: Yep.\n\nChannel 0: bought I rebought a smartwatch purely so I didn't have to have my phone with notifications on, and I could just\n\nChannel 1: Yep.\n\nChannel 0: see text come up and go ignoring that.\n\nChannel 1: Yep. Yep. Yep. But at least\n\nChannel 0: So\n\nChannel 1: I'll I'll know that it's there and, yeah,\n\nChannel 0: cool.\n\nChannel 1: I can I can\n\nChannel 0: Done.\n\nChannel 1: respond to that? But, also, yeah, thanks for checking that. Yeah. It's just so\n\nChannel 0: Easy.\n\nChannel 1: slow and crazy,\n\nChannel 0: Yeah.\n\nChannel 1: isn't it? Like, it's\n\nChannel 0: It it's\n\nChannel 1: just slow because how slow it takes.\n\nChannel 0: it's painful. Like, some some of the things yeah. I mean, the the other side of stuff, obviously, can't can't comment on. These things in terms of, like, selling stuff down, like, the\n\nChannel 1: Yeah.\n\nChannel 0: the majority of your portfolio was in APFs, which they sell down\n\nChannel 1: Yeah.\n\nChannel 0: overnight because they they just\n\nChannel 1: Yep.\n\nChannel 0: you know, they're on the exchange. But, unfortunately,\n\nChannel 1: Yep.\n\nChannel 0: there's that chunk of Benelon in there, which is a managed fund,\n\nChannel 1: Yep.\n\nChannel 0: and\n\nChannel 1: Yep.\n\nChannel 0: they've gotta do all the tax accounting on the back end to reconcile all the bits and pieces here. It's a it's a bit of a nightmare, like, from a administrative point of view, buying in and selling\n\nChannel 1: Yep.\n\nChannel 0: out of managed funds.\n\nChannel 1: Yep.\n\nChannel 0: But, yeah, usually, the worst case is, like, two weeks. So\n\nChannel 1: Yes.\n\nChannel 0: I'll just I'll just keep on top of it, let you know how it's going. I'll flick you a text next Thursday if if they're if we're still waiting. And then,\n\nChannel 1: Yep.\n\nChannel 0: obviously, the as soon as I see the money leave the account, I'll send you a text and say it's it's gone.\n\nChannel 1: Yep.\n\nChannel 0: And then, theoretically, pretty soon after that, you should see the money pop up into the SMSF bank account. I'm not a 100% sure what the transition, like, time frames are. SuperStream's generally\n\nChannel 1: Yep.\n\nChannel 0: pretty quick, but I wouldn't stress too hard if you don't see it within sort of, like, two to three business days kinda thing. If you go\n\nChannel 1: Yeah.\n\nChannel 0: over\n\nChannel 1: That's\n\nChannel 0: that\n\nChannel 1: right.\n\nChannel 0: kinda time frame, then I'd start to be like, okay. What's you know, we need to sort out what's going on there.\n\nChannel 1: Yeah. That's alright. Yep.\n\nChannel 0: But, yeah,\n\nChannel 1: All good.\n\nChannel 0: I\n\nChannel 1: Yeah.\n\nChannel 0: will,\n\nChannel 1: Well, Rose is Rose is sort of doing the same thing. Like, his his stuff's all all happening pretty quickly, but then now it's really stormy and\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: so it makes sense. It's just you just don't know this stuff. Right? Until anyway,\n\nChannel 0: Yeah.\n\nChannel 1: the more\n\nChannel 0: Barrel.\n\nChannel 1: I know, the more I don't know. That's what I'm finding.\n\nChannel 0: Yeah. Well, I mean, yeah, it's it's it's not a it's not an easy system to understand, and I guess that's part of the reason that we've got a job.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: Right.\n\nChannel 0: some some days, I feel like they make it, you know, complicated on purpose\n\nChannel 1: Yeah. Right? Oh,\n\nChannel 0: just\n\nChannel 1: no.\n\nChannel 0: to\n\nChannel 1: No.\n\nChannel 0: give\n\nChannel 1: Why\n\nChannel 0: people jobs.\n\nChannel 1: would they do that? They wouldn't do that.\n\nChannel 0: Yeah.\n\nChannel 1: That's like that's like the, you know, underwritten statement of the of the century, I think. We'll\n\nChannel 0: Yeah.\n\nChannel 1: make\n\nChannel 0: I've\n\nChannel 1: it harder, but they don't\n\nChannel 0: I've\n\nChannel 1: do it. That's\n\nChannel 0: pretty\n\nChannel 1: interesting.\n\nChannel 0: much. I think it's happening in everything. Cars, phones, buy every everything. Make it more complicated, so you've got to pay someone else\n\nChannel 1: Yeah.\n\nChannel 0: to do\n\nChannel 1: Well,\n\nChannel 0: it.\n\nChannel 1: I I'll tell you this because, like, I know I asked you, but I had to go and do the digital ID, the director's ID, which I still haven't done.\n\nChannel 0: Yep.\n\nChannel 1: But and purely\n\nChannel 0: Yep.\n\nChannel 1: purely because of this reason, I long story short, I won't hold you for too long. My son had my old iPhone, which was on my old Apple account. So he's always had that. It's just been like that since forever. It was so much easier just to keep it like that.\n\nWhen I got a new when I\n\nChannel 0: Yep.\n\nChannel 1: went from Samsung to Apple, I had to have an Apple account. Couldn't use that email. So because you can't\n\nChannel 0: Yeah.\n\nChannel 1: have two Apple emails online. Right? So I had to create\n\nChannel 0: Yep.\n\nChannel 1: a new Apple account. So then when I go into give my details across my email address that the Australian government has to my ATO whatever nonsense is not the same as the email address I have on my phone. Two fucking hours it took me before I wake that shit out. It was it was me trying to download\n\nChannel 0: Far out.\n\nChannel 1: it and going, What is going on? This is not making sense. It just wouldn't download it. Just keep going update payment details,\n\nChannel 0: Yeah.\n\nChannel 1: update payment details, update and I was like, this is nuts. So this is all digitalization.\n\nChannel 0: Yeah.\n\nChannel 1: They've already got it over and absolutely, like, they've already got our shit. Like, that's the bottom line. They're\n\nChannel 0: It's\n\nChannel 1: just\n\nChannel 0: yeah.\n\nChannel 1: making\n\nChannel 0: It's\n\nChannel 1: it\n\nChannel 0: yeah. I'm I'm not a big fan of all\n\nChannel 1: pretty.\n\nChannel 0: the the digital ID and all that sort of stuff. I think it's a yeah. I mean, I'm I'm very big on data security and the government's crap at it. So\n\nChannel 1: I and you read the reviews, and the reviews are, like, one point two out of\n\nChannel 0: yeah.\n\nChannel 1: five.\n\nChannel 0: Yeah. I was\n\nChannel 1: Like,\n\nChannel 0: just like,\n\nChannel 1: really?\n\nChannel 0: Jesus.\n\nChannel 1: We we gotta give it a shot of this shit up, like, really? Anyway\n\nChannel 0: Yeah. It's another\n\nChannel 1: alright.\n\nChannel 0: place for someone\n\nChannel 1: Well,\n\nChannel 0: to steal\n\nChannel 1: don't\n\nChannel 0: all\n\nChannel 1: bother\n\nChannel 0: my\n\nChannel 1: me.\n\nChannel 0: information.\n\nChannel 1: I know. Yeah. I know.\n\nChannel 0: Yeah.\n\nChannel 1: Anyway\n\nChannel 0: Anyway\n\nChannel 1: alright. Thank you for that. I'll hear\n\nChannel 0: alright.\n\nChannel 1: from\n\nChannel 0: No\n\nChannel 1: you soon.\n\nChannel 0: worries. Sounds good.\n\nChannel 1: Okay.\n\nChannel 0: Cheers,\n\nChannel 1: Cheers.\n\nChannel 0: Kai. Have\n\nChannel 1: Bye.\n\nChannel 0: a good day.\n\nChannel 1: See you.\n\nChannel 0: Bye.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.02734441310167313},{"text":"This is Kai.","start":3.28,"end":4.26,"sentiment":"neutral","sentiment_score":0.04686214278141657}],"sentiment":"neutral","sentiment_score":0.04198271036148071,"channel":1,"num_words":4,"start":2.8799999,"end":4.26},{"sentences":[{"text":"Hi, Kai.","start":4.7999997,"end":5.44,"sentiment":"neutral","sentiment_score":0.15848012268543243},{"text":"It's Connor calling from Oaktree Financial.","start":5.44,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.1814629783233007},{"text":"How are you this morning?","start":7.3599997,"end":8.42,"sentiment":"neutral","sentiment_score":0.30847535729408265}],"sentiment":"neutral","sentiment_score":0.22677806936777556,"channel":0,"num_words":13,"start":4.7999997,"end":8.42},{"sentences":[{"text":"Good.","start":8.72,"end":9.12,"sentiment":"positive","sentiment_score":0.6311007738113403},{"text":"Thanks.","start":9.12,"end":9.44,"sentiment":"positive","sentiment_score":0.6554932594299316},{"text":"I was bopping along singing a song.","start":9.44,"end":11.44,"sentiment":"neutral","sentiment_score":0.32030600947993143},{"text":"I was like, oh god.","start":11.44,"end":12.48,"sentiment":"neutral","sentiment_score":0.08935588449239731},{"text":"What's going on?","start":12.48,"end":13.62,"sentiment":"neutral","sentiment_score":0.11123622953891754}],"sentiment":"neutral","sentiment_score":0.25348377709879594,"channel":1,"num_words":17,"start":8.72,"end":13.62},{"sentences":[{"text":"Sorry to interrupt.","start":15.195,"end":16.235,"sentiment":"neutral","sentiment_score":-0.18527698516845703},{"text":"I hope I'm not ruining your your driving singing time.","start":16.235,"end":20.015,"sentiment":"neutral","sentiment_score":-0.24603157192468644},{"text":"I've just got off the phone with Premium, so I just wanted to give you a quick call, as I said, and just let you know what we need to do.","start":24.075,"end":30.85,"sentiment":"neutral","sentiment_score":0.04806193469032165},{"text":"Obviously, before I do jump into the call, Kai, could you please confirm for me your full name, date of birth, and address we've got on file?","start":30.85,"end":37.67,"sentiment":"neutral","sentiment_score":0.01727425331180846}],"sentiment":"neutral","sentiment_score":-0.014927068449766703,"channel":0,"num_words":71,"start":15.195,"end":37.67},{"sentences":[{"text":"Yep.","start":37.8,"end":38.12,"sentiment":"neutral","sentiment_score":0.03491465374827385},{"text":"Yeah.","start":38.12,"end":38.44,"sentiment":"neutral","sentiment_score":0.04468921571969986},{"text":"Sure.","start":38.44,"end":38.92,"sentiment":"neutral","sentiment_score":0.05478626489639282},{"text":"Kylene Marie Simmons.","start":38.92,"end":40.3,"sentiment":"neutral","sentiment_score":0.06767824292182922},{"text":"Date of birth is twenty nine ten seventy four, and address is 7 Blackbird Close, Denley Park, Queensland 4869.","start":40.6,"end":47.795002,"sentiment":"neutral","sentiment_score":0.06036395109013507}],"sentiment":"neutral","sentiment_score":0.05937359735369682,"channel":1,"num_words":25,"start":37.8,"end":47.795002},{"sentences":[{"text":"Amazing.","start":48.225,"end":48.725,"sentiment":"positive","sentiment_score":0.5513969659805298},{"text":"And just letting you know that all our calls are recorded for quality and training purposes.","start":48.785,"end":52.385,"sentiment":"neutral","sentiment_score":0.28249702882021666},{"text":"Is that okay?","start":52.385,"end":53.204998,"sentiment":"neutral","sentiment_score":0.1645078311363856}],"sentiment":"neutral","sentiment_score":0.27824364602565765,"channel":0,"num_words":20,"start":48.225,"end":53.204998},{"sentences":[{"text":"Yeah.","start":53.615,"end":53.855003,"sentiment":"neutral","sentiment_score":0.13447627425193787},{"text":"That's fine.","start":53.855003,"end":54.675003,"sentiment":"neutral","sentiment_score":0.2190706580877304}],"sentiment":"neutral","sentiment_score":0.19087253014246622,"channel":1,"num_words":3,"start":53.615,"end":54.675003},{"sentences":[{"text":"Cool.","start":55.14,"end":55.62,"sentiment":"neutral","sentiment_score":0.26395565271377563},{"text":"No worries.","start":55.62,"end":56.34,"sentiment":"neutral","sentiment_score":0.10955436900258064},{"text":"Alright.","start":56.34,"end":56.74,"sentiment":"neutral","sentiment_score":0.05835437402129173},{"text":"So as the as we discussed yesterday, because I could see on our end that it was showing your account as closed, but it was kind","start":56.74,"end":65.38,"sentiment":"neutral","sentiment_score":-0.0802906215764009}],"sentiment":"neutral","sentiment_score":-0.05153791320820649,"channel":0,"num_words":30,"start":55.14,"end":65.38},{"sentences":[{"text":"Yep.","start":65.22,"end":65.72,"sentiment":"neutral","sentiment_score":-0.08717149496078491}],"sentiment":"neutral","sentiment_score":-0.08717149496078491,"channel":1,"num_words":1,"start":65.22,"end":65.72},{"sentences":[{"text":"of in that weird transition state,","start":65.38,"end":67.16,"sentiment":"neutral","sentiment_score":-0.09884054834644}],"sentiment":"neutral","sentiment_score":-0.09884054834644,"channel":0,"num_words":6,"start":65.38,"end":67.16},{"sentences":[{"text":"Yep.","start":67.619995,"end":68.119995,"sentiment":"neutral","sentiment_score":-0.07460954040288925}],"sentiment":"neutral","sentiment_score":-0.07460954040288925,"channel":1,"num_words":1,"start":67.619995,"end":68.119995},{"sentences":[{"text":"Premium have confirmed that if any contributions were to be received to the fund now, they would be rejected, which worst case scenario just means it goes back to your employer and they'll be like, hey.","start":69.01501,"end":79.65501,"sentiment":"neutral","sentiment_score":-0.1805295292288065},{"text":"Your Superfund rejected it.","start":79.65501,"end":81.12,"sentiment":"neutral","sentiment_score":-0.24527153745293617}],"sentiment":"neutral","sentiment_score":-0.18700373005121945,"channel":0,"num_words":40,"start":69.01501,"end":81.12},{"sentences":[{"text":"Okay.","start":81.125,"end":81.525,"sentiment":"neutral","sentiment_score":-0.04286561906337738},{"text":"Yes.","start":81.525,"end":81.845,"sentiment":"neutral","sentiment_score":-0.006668185815215111},{"text":"Go","start":81.845,"end":82.345,"sentiment":"neutral","sentiment_score":-0.01306278631091118}],"sentiment":"neutral","sentiment_score":-0.020865530396501224,"channel":1,"num_words":3,"start":81.125,"end":82.345},{"sentences":[{"text":"And they'll make 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paying","start":84.16,"end":93.92,"sentiment":"neutral","sentiment_score":-0.06585103480352296}],"sentiment":"neutral","sentiment_score":-0.0587089704631856,"channel":0,"num_words":33,"start":82.08,"end":93.92},{"sentences":[{"text":"Yes.","start":93.770004,"end":94.090004,"sentiment":"neutral","sentiment_score":-0.009086774662137032}],"sentiment":"neutral","sentiment_score":-0.009086774662137032,"channel":1,"num_words":1,"start":93.770004,"end":94.090004},{"sentences":[{"text":"those","start":93.92,"end":94.16,"sentiment":"neutral","sentiment_score":-0.01495176088064909}],"sentiment":"neutral","sentiment_score":-0.01495176088064909,"channel":0,"num_words":1,"start":93.92,"end":94.16},{"sentences":[{"text":"Wait.","start":94.090004,"end":94.590004,"sentiment":"neutral","sentiment_score":-0.01400652714073658}],"sentiment":"neutral","sentiment_score":-0.01400652714073658,"channel":1,"num_words":1,"start":94.090004,"end":94.590004},{"sentences":[{"text":"contributions on a monthly 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it might 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the last one, they're probably actually due to make another one shortly, if not","start":106.745,"end":112.525,"sentiment":"neutral","sentiment_score":-0.04073474382360776}],"sentiment":"neutral","sentiment_score":-0.04073474382360776,"channel":0,"num_words":15,"start":106.745,"end":112.525},{"sentences":[{"text":"Yep.","start":112.555,"end":113.055,"sentiment":"neutral","sentiment_score":-0.02007884718477726},{"text":"This 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yeah, they'll that one, if they've made it already, it'll bounce back,","start":118.65,"end":122.990005,"sentiment":"neutral","sentiment_score":0.22302836523606226}],"sentiment":"neutral","sentiment_score":0.22302836523606226,"channel":0,"num_words":13,"start":118.65,"end":122.990005},{"sentences":[{"text":"I got it.","start":123.28,"end":124.26,"sentiment":"neutral","sentiment_score":0.31869771083196}],"sentiment":"neutral","sentiment_score":0.31869771083196,"channel":1,"num_words":3,"start":123.28,"end":124.26},{"sentences":[{"text":"and they'll recontribute it at the next run, generally, or they do a makeup contribution.","start":124.65,"end":130.02501,"sentiment":"neutral","sentiment_score":0.13143649796644846},{"text":"Kinda depends on their internal processes.","start":130.16501,"end":132.005,"sentiment":"neutral","sentiment_score":-0.08674155920743942},{"text":"I'm not a 100% 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best","start":135.625,"end":136.425,"sentiment":"neutral","sentiment_score":0.08752443393071492}],"sentiment":"neutral","sentiment_score":0.08752443393071492,"channel":1,"num_words":3,"start":135.625,"end":136.425},{"sentences":[{"text":"so","start":136.175,"end":136.675,"sentiment":"neutral","sentiment_score":0.14410501718521118}],"sentiment":"neutral","sentiment_score":0.14410501718521118,"channel":0,"num_words":1,"start":136.175,"end":136.675},{"sentences":[{"text":"move would be just to can I I'll just I'll message them?","start":136.425,"end":139.705,"sentiment":"neutral","sentiment_score":0.130864966660738},{"text":"They've got a portal.","start":139.705,"end":140.585,"sentiment":"neutral","sentiment_score":-0.2922273315489292},{"text":"That's a pain in the ass,","start":140.585,"end":141.545,"sentiment":"negative","sentiment_score":-0.6410319010416666}],"sentiment":"neutral","sentiment_score":-0.15657823329622095,"channel":1,"num_words":22,"start":136.425,"end":141.545},{"sentences":[{"text":"yep.","start":141.37999,"end":141.87999,"sentiment":"negative","sentiment_score":-0.4504389762878418}],"sentiment":"negative","sentiment_score":-0.4504389762878418,"channel":0,"num_words":1,"start":141.37999,"end":141.87999},{"sentences":[{"text":"but I've they've got a portal.","start":141.545,"end":142.845,"sentiment":"neutral","sentiment_score":-0.19092247386773428},{"text":"And I'll just let them know that my sleep is changing.","start":142.985,"end":145.545,"sentiment":"neutral","sentiment_score":-0.11082272570241582},{"text":"But then","start":145.545,"end":146.285,"sentiment":"neutral","sentiment_score":-0.0406138077378273}],"sentiment":"neutral","sentiment_score":-0.12872697060045443,"channel":1,"num_words":19,"start":141.545,"end":146.285},{"sentences":[{"text":"Yep.","start":146.09999,"end":146.59999,"sentiment":"neutral","sentiment_score":-0.0567314550280571}],"sentiment":"neutral","sentiment_score":-0.0567314550280571,"channel":0,"num_words":1,"start":146.09999,"end":146.59999},{"sentences":[{"text":"what do I what do I give them?","start":146.56,"end":148.07999,"sentiment":"neutral","sentiment_score":-0.03781494335271418},{"text":"Did you mention the form that I have to send them?","start":148.07999,"end":150.57999,"sentiment":"neutral","sentiment_score":-0.017700752920725128}],"sentiment":"neutral","sentiment_score":-0.026169885734194202,"channel":1,"num_words":19,"start":146.56,"end":150.57999},{"sentences":[{"text":"Yep.","start":150.73999,"end":151.23999,"sentiment":"neutral","sentiment_score":0.004183397628366947},{"text":"So, I mean, if so do they have their own portal, you said?","start":151.29999,"end":154.485,"sentiment":"neutral","sentiment_score":-0.009941680500140557},{"text":"Like, a payroll","start":154.485,"end":155.285,"sentiment":"neutral","sentiment_score":0.0014365964258710544}],"sentiment":"neutral","sentiment_score":-0.007102862329167479,"channel":0,"num_words":17,"start":150.73999,"end":155.285},{"sentences":[{"text":"Like yeah.","start":155.04,"end":155.78,"sentiment":"neutral","sentiment_score":0.011356804519891739}],"sentiment":"neutral","sentiment_score":0.011356804519891739,"channel":1,"num_words":2,"start":155.04,"end":155.78},{"sentences":[{"text":"portal that you can go in?","start":155.285,"end":156.665,"sentiment":"neutral","sentiment_score":0.014544125025471052}],"sentiment":"neutral","sentiment_score":0.014544125025471052,"channel":0,"num_words":6,"start":155.285,"end":156.665},{"sentences":[{"text":"Yeah.","start":156.31999,"end":156.64,"sentiment":"neutral","sentiment_score":0.06656862795352936},{"text":"They do have a payroll portal, and I just I just, like, literally give them the details.","start":156.64,"end":160.81999,"sentiment":"neutral","sentiment_score":0.07926874410580187},{"text":"It just asks what the ABN number is, and it's that simple 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for the fund.","start":196.76001,"end":198.78,"sentiment":"neutral","sentiment_score":0.031912140016044886}],"sentiment":"neutral","sentiment_score":0.031912140016044886,"channel":0,"num_words":7,"start":196.76001,"end":198.78},{"sentences":[{"text":"I got it.","start":199.475,"end":200.375,"sentiment":"neutral","sentiment_score":0.05300495276848475}],"sentiment":"neutral","sentiment_score":0.05300495276848475,"channel":1,"num_words":3,"start":199.475,"end":200.375},{"sentences":[{"text":"So the two options are depending on, obviously, how their portal is set up.","start":200.68001,"end":204.68001,"sentiment":"neutral","sentiment_score":0.07078314838664872},{"text":"If you can go in there and enter all the details into 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be.","start":222.275,"end":222.995,"sentiment":"neutral","sentiment_score":-0.15001430859168371},{"text":"So I get what you're saying.","start":222.995,"end":224.19499,"sentiment":"neutral","sentiment_score":-0.05222956215341886},{"text":"I'll just put it in, and then they've they've they're not really great at responding, but","start":224.19499,"end":230.67,"sentiment":"neutral","sentiment_score":-0.11929866834543645}],"sentiment":"neutral","sentiment_score":-0.10672188249345009,"channel":1,"num_words":26,"start":221.95499,"end":230.67},{"sentences":[{"text":"Perfect.","start":230.78,"end":231.28,"sentiment":"neutral","sentiment_score":0.05912237986922264}],"sentiment":"neutral","sentiment_score":0.05912237986922264,"channel":0,"num_words":1,"start":230.78,"end":231.28},{"sentences":[{"text":"sometimes if you just go through the portal, you will get a 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whether they'll do this because I know some companies, like, sort of once they implement the portal side of things, they kinda don't let you go around it.","start":247.04999,"end":259.29,"sentiment":"neutral","sentiment_score":-0.07602909641961257},{"text":"They'll just say, not put it in the portal.","start":259.29,"end":261.31,"sentiment":"neutral","sentiment_score":-0.06600974169042376}],"sentiment":"neutral","sentiment_score":-0.07065295754000545,"channel":0,"num_words":50,"start":246.33,"end":261.31},{"sentences":[{"text":"Yeah.","start":261.58,"end":261.9,"sentiment":"neutral","sentiment_score":-0.0018220040947198868},{"text":"They","start":261.9,"end":262.13998,"sentiment":"neutral","sentiment_score":-0.010284921154379845}],"sentiment":"neutral","sentiment_score":-0.006053462624549866,"channel":1,"num_words":2,"start":261.58,"end":262.13998},{"sentences":[{"text":"And 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was, like, thinking I'm pretty sure because last time when I went across to premium, I'm pretty sure","start":268.53998,"end":275.075,"sentiment":"neutral","sentiment_score":-0.038013721694764885}],"sentiment":"neutral","sentiment_score":-0.047371686596808765,"channel":1,"num_words":29,"start":267.34,"end":275.075},{"sentences":[{"text":"Yeah.","start":275.03998,"end":275.53998,"sentiment":"neutral","sentiment_score":-0.027190078049898148}],"sentiment":"neutral","sentiment_score":-0.027190078049898148,"channel":0,"num_words":1,"start":275.03998,"end":275.53998},{"sentences":[{"text":"I had to put in through the portal 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good day.","start":674.79,"end":675.61,"sentiment":"positive","sentiment_score":0.6168176531791687}],"sentiment":"positive","sentiment_score":0.6168176531791687,"channel":0,"num_words":3,"start":674.79,"end":675.61},{"sentences":[{"text":"See you.","start":675.24,"end":675.98,"sentiment":"positive","sentiment_score":0.5135267227888107}],"sentiment":"positive","sentiment_score":0.5135267227888107,"channel":1,"num_words":2,"start":675.24,"end":675.98},{"sentences":[{"text":"Bye.","start":675.75,"end":676.25,"sentiment":"neutral","sentiment_score":0.2524554133415222}],"sentiment":"neutral","sentiment_score":0.2524554133415222,"channel":0,"num_words":1,"start":675.75,"end":676.25},{"sentences":[{"text":"You too.","start":676.04,"end":676.77997,"sentiment":"neutral","sentiment_score":0.07548483833670616}],"sentiment":"neutral","sentiment_score":0.07548483833670616,"channel":1,"num_words":2,"start":676.04,"end":676.77997}]},"summary":{"result":"success","short":"The representative from Oaktree Financial informs Kai that any contributions to their fund would be rejected and explains that premium will make a makeup contribution. The customer is advised to check the portal for instructions on how to input their information and make a payment. The conversation later shifts to updating member information and payroll details, and the agent provides guidance on updating member information and sending a text message. The speaker emphasizes the importance of data security and privacy in digitalizing payment details, and the need for more privacy."},"intents":{"segments":[{"text":"Obviously, before I do jump into the call, Kai, could you please confirm for me your full name, date of birth, and address we've got on file? Yep. Yeah.","start_word":78,"end_word":106,"intents":[{"intent":"Confirm call details","confidence_score":0.009165815}]},{"text":"If So my best so move would be just to can I I'll just I'll message them?","start_word":369,"end_word":385,"intents":[{"intent":"Message them","confidence_score":0.001458359}]},{"text":"They've got a portal. That's a pain in the ass, yep. but I've they've got a portal. And I'll just let them know that my sleep is changing. But then Yep.","start_word":386,"end_word":416,"intents":[{"intent":"Explain portal setup","confidence_score":0.02025665}]},{"text":"Did you mention the form that I have to send them?","start_word":425,"end_word":435,"intents":[{"intent":"Provide form","confidence_score":0.35652038}]},{"text":"Did you mention the form that I have to send them? Yep.","start_word":425,"end_word":436,"intents":[{"intent":"Send payroll information","confidence_score":0.00015661276}]},{"text":"They do have a payroll portal, and I just I just, like, literally give them the details. It just asks what the ABN number is, and it's that simple kind Okay.","start_word":462,"end_word":492,"intents":[{"intent":"Provide abn number","confidence_score":0.2684193}]},{"text":"I've updated my super to an SMSF.","start_word":643,"end_word":649,"intents":[{"intent":"Update super","confidence_score":0.66332525}]},{"text":"So the the the other option, I and I don't know whether they'll do this because I know some companies, like, sort of once they implement the portal side of things, they kinda don't let you go around it. They'll just say, not put it in the portal. Yeah.","start_word":734,"end_word":782,"intents":[{"intent":"Implement portal","confidence_score":0.07576462}]},{"text":"So have a look at that. Have a look at the portal. Put as much of the information that the portal will allow you to put in from that form. Yep.","start_word":926,"end_word":956,"intents":[{"intent":"Follow portal","confidence_score":0.89372605}]},{"text":"Put as much of the information that the portal will allow you to put in from that form. Yep.","start_word":938,"end_word":956,"intents":[{"intent":"Provide portal information","confidence_score":0.025359623}]},{"text":"And if there's anything that you feel like is sure, I'd say, yeah, maybe just email them and see if you can get a a via email. Yeah.","start_word":958,"end_word":985,"intents":[{"intent":"Receive email","confidence_score":0.004832107}]},{"text":"And if like I said, I'll just keep checking the account daily for the next week.","start_word":1111,"end_word":1126,"intents":[{"intent":"Update account status","confidence_score":0.038990058}]},{"text":"I'll just I'll just keep on top of it, let you know how it's going. I'll flick you a text next Thursday if if they're if we're still waiting. And then, Yep.","start_word":1489,"end_word":1520,"intents":[{"intent":"Update contacts","confidence_score":0.007407892}]},{"text":"I'm not a 100% sure what the transition, like, time frames are. SuperStream's generally Yep. pretty quick, but I wouldn't stress too hard if you don't see it within sort of, like, two to three business days kinda thing. If you go Yeah.","start_word":1564,"end_word":1606,"intents":[{"intent":"Improve time frame efficiency","confidence_score":0.00013186941}]},{"text":"When I got a new when I Yep. went from Samsung to Apple, I had to have an Apple account. Couldn't use that email. So because you can't Yeah.","start_word":1915,"end_word":1943,"intents":[{"intent":"Request clarification on password usage","confidence_score":0.00005507221}]},{"text":"I'm I'm not a big fan of all pretty. the the digital ID and all that sort of stuff.","start_word":2085,"end_word":2103,"intents":[{"intent":"Express dissatisfaction with digital id","confidence_score":0.06788724}]},{"text":"It's another alright. place for someone Well, to steal don't all bother my me. information. I know.","start_word":2166,"end_word":2182,"intents":[{"intent":"Request assistance with email issue","confidence_score":0.00011644727}]}]},"sentiments":{"segments":[{"text":"Hello? This is Kai. Hi, Kai. It's Connor calling from Oaktree Financial. How are you this morning?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.17975805699825287},{"text":"Good. Thanks.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.643297016620636},{"text":"I was bopping along singing a song. I was like, oh god. What's going on? Sorry to interrupt. I hope I'm not ruining your your driving singing time. I've just got off the phone with Premium, so I just wanted to give you a quick call, as I said, and just let you know what we need to do. Obviously, before I do jump into the call, Kai, could you please confirm for me your full name, date of birth, and address we've got on file? Yep. Yeah. Sure. Kylene Marie Simmons. Date of birth is twenty nine ten seventy four, and address is 7 Blackbird Close, Denley Park, Queensland 4869.","start_word":19,"end_word":129,"sentiment":"neutral","sentiment_score":0.034136634320020676},{"text":"Amazing.","start_word":130,"end_word":130,"sentiment":"positive","sentiment_score":0.5513969659805298},{"text":"And just letting you know that all our calls are recorded for quality and training purposes. Is that okay? Yeah. That's fine. Cool. No worries. Alright. So as the as we discussed yesterday, because I could see on our end that it was showing your account as closed, but it was kind Yep. of in that weird transition state, Yep. Premium have confirmed that if any contributions were to be received to the fund now, they would be rejected, which worst case scenario just means it goes back to your employer and they'll be like, hey. Your Superfund rejected it. Okay. Yes. Go And they'll make a makeup contribution. However, the last one was on the January 29, and judging by when they have been happening, the con your the the Department of Education is paying Yes. those Wait. contributions on a monthly basis. Oh, right. Okay. By the by the looks or or maybe fortnightly. Yeah. Yeah. I Fortnight think it might be Lake fortnightly. Canada. Yeah. Yeah. Yep. Yep. So the last one, they're probably actually due to make another one shortly, if not Yep. This way. yesterday, Yeah. actually. Yep. So, yeah, they'll that one, if they've made it already, it'll bounce back, I got it. and they'll recontribute it at the next run, generally, or they do a makeup contribution. Kinda depends on their internal processes. I'm not a 100% sure. Yep. That's right. If So my best so move would be just to can I I'll just I'll message them? They've got a portal.","start_word":131,"end_word":389,"sentiment":"neutral","sentiment_score":0.0007676625099306401},{"text":"That's a pain in the ass, yep.","start_word":390,"end_word":396,"sentiment":"negative","sentiment_score":-0.574273943901062},{"text":"but I've they've got a portal. And I'll just let them know that my sleep is changing. But then Yep. what do I what do I give them? Did you mention the form that I have to send them? Yep. So, I mean, if so do they have their own portal, you said? Like, a payroll Like yeah. portal that you can go in? Yeah. They do have a payroll portal, and I just I just, like, literally give them the details. It just asks what the ABN number is, and it's that simple kind Okay. of yeah. Yeah. So, theoretically, I I'm not sure. It'll depend on how their portal's set up to accept the different kinds of superannuation details. Yes. Okay. So, generally like, obviously, with the the premium one, you would just put, like, the fund, the ABN, and probably USI in there and then your member number, and then they just Yep. sort of work it out from there. With an Yep. SMSF, it's usually slightly different where you kinda you provide your ABN number for the company because, obviously, that's what Yep. it's linked to, but then Yep. the bank account details for the fund. I got it. So the two options are depending on, obviously, how their portal is set up. If you can go in there and enter all the details into it Yep. and then maybe just give the payroll department a call and be like, hey. I've updated my super to an SMSF.","start_word":397,"end_word":648,"sentiment":"neutral","sentiment_score":0.02374681866624289},{"text":"I'm I'm assuming with that laugh. You're hilarious. It's only only that simple.","start_word":649,"end_word":661,"sentiment":"positive","sentiment_score":0.49826446175575256},{"text":"Yep. No. It won't be. So I get what you're saying. I'll just put it in, and then they've they've they're not really great at responding, but Perfect. sometimes if you just go through the portal, you will get a response. Okay. So yeah. And then look, if it doesn't work, I'll just follow it. It is what it is. Right? Like, we're at Yep. the the end of of Yep. Yeah. So the the the other option, I and I don't know whether they'll do this because I know some companies, like, sort of once they implement the portal side of things, they kinda don't let you go around it. They'll just say, not put it in the portal. Yeah. They And if were. you email okay. Cool. Well, then Yes. I wouldn't even bother with the ATO standard No. choice form then. No. That's what I was thinking. When you said that, I was, like, thinking I'm pretty sure because last time when I went across to premium, I'm pretty sure Yeah. I had to put in through the portal then. Yeah. I I Okay. don't think it was before and they sent me. I think it was just literally done all on through the portal. So Okay. anyway Sweet. yep. Well, if that's the case, we've obviously I think Larissa sent you that ATO standard choice form anyway. I got it. Cool. So if you have a look at that form, that should obviously Yep. have all of the details that Paid are required that. to Perfect. make the payment. Yep. So have a look at that. Have a look at the portal. Put as much of the information that the portal will allow you to put in from that form. Yep. And if there's anything that you feel like is sure, I'd say, yeah, maybe just email them and see if you can get a a via email. Yeah. I would say they they said they're okay at responding. It's only when you're trying to get money out of them. So Fair enough. oh, Fair yeah. enough. Alright. It might Alright.","start_word":662,"end_word":1016,"sentiment":"neutral","sentiment_score":0.00033713488931387244},{"text":"Cool. sounds about right.","start_word":1017,"end_word":1020,"sentiment":"positive","sentiment_score":0.4178076684474945},{"text":"Alright. But So yeah.","start_word":1021,"end_word":1024,"sentiment":"neutral","sentiment_score":0.2352929711341858},{"text":"so we're we're we're pretty much on track to go then. Yes. It's it's okay. Awesome. Yeah.","start_word":1025,"end_word":1041,"sentiment":"positive","sentiment_score":0.4459450542926788},{"text":"So just So looking at the the data, like, I can see yeah. From from when everything started selling down, it should hopefully, like I said, be sorta towards the end of next week when Bennelong will finish selling. Worst case scenario, because of the time frames, it would be into the week after. But like I said, I'll keep you I'll keep you in the loop. Okay. Yep. And if like I said, I'll just keep checking the account daily for the next week. Yes. If Cool. we get to Thursday Yep. and there's nothing happened, I'll call you and say, hey, Kai. Sorry. Still nothing happening, Alright. but Cool. here's your update. And then I'll check it every day after that until the following Thursday. Yep. And if it's not done by then, then something's gone wrong somewhere. Yeah. That's And alright. Even if you wanna even if you wanna just shoot me a text message, like, okay. I understand you're busy. And sometimes I I won't have my phone with me or, Yep. Okay. like, I just don't have notifications on truthfully. I get another announcement. Fair enough. So but but a text message, I'll get on my my watch, and Okay. I'll yeah. Yep. So I I'll do be the on exact the phone. same thing. I've got my Yep. phone on mute, and I I Yep. bought I rebought a smartwatch purely so I didn't have to have my phone with notifications on, and I could just Yep. see text come up and go ignoring that. Yep. Yep. Yep.","start_word":1042,"end_word":1305,"sentiment":"neutral","sentiment_score":0.0585610523368373},{"text":"But at least So I'll I'll know that it's there and, yeah, cool.","start_word":1306,"end_word":1318,"sentiment":"positive","sentiment_score":0.4092270433902741},{"text":"I can I can Done. respond to that?","start_word":1319,"end_word":1326,"sentiment":"neutral","sentiment_score":0.19322283565998075},{"text":"But, also, yeah, thanks for checking that.","start_word":1327,"end_word":1333,"sentiment":"positive","sentiment_score":0.4133976399898529},{"text":"Yeah. It's just so Easy. slow and crazy, Yeah. isn't it?","start_word":1334,"end_word":1344,"sentiment":"neutral","sentiment_score":-0.0716915875673294},{"text":"Like, it's It it's just slow because how slow it takes. it's painful. Like, some some of the things yeah.","start_word":1345,"end_word":1364,"sentiment":"negative","sentiment_score":-0.39147090911865234},{"text":"I mean, the the other side of stuff, obviously, can't can't comment on. These things in terms of, like, selling stuff down, like, the Yeah. the majority of your portfolio was in APFs, which they sell down Yeah. overnight because they they just Yep. you know, they're on the exchange. But, unfortunately, Yep. there's that chunk of Benelon in there, which is a managed fund, Yep. and Yep. they've gotta do all the tax accounting on the back end to reconcile all the bits and pieces here.","start_word":1365,"end_word":1451,"sentiment":"neutral","sentiment_score":-0.175592839717865},{"text":"It's a it's a bit of a nightmare, like, from a administrative point of view, buying in and selling Yep.","start_word":1452,"end_word":1471,"sentiment":"negative","sentiment_score":-0.4245380163192749},{"text":"out of managed funds. Yep. But, yeah, usually, the worst case is, like, two weeks. So Yes. I'll just I'll just keep on top of it, let you know how it's going. I'll flick you a text next Thursday if if they're if we're still waiting. And then, Yep. obviously, the as soon as I see the money leave the account, I'll send you a text and say it's it's gone. Yep. And then, theoretically, pretty soon after that, you should see the money pop up into the SMSF bank account. I'm not a 100% sure what the transition, like, time frames are. SuperStream's generally Yep. pretty quick, but I wouldn't stress too hard if you don't see it within sort of, like, two to three business days kinda thing. If you go Yeah. over That's that right. kinda time frame, then I'd start to be like, okay. What's you know, we need to sort out what's going on there. Yeah. That's alright. Yep. But, yeah, All good. I will, Yeah. Well, Rose is Rose is sort of doing the same thing. Like, his his stuff's all all happening pretty quickly, but then now it's really stormy and Yeah. Yeah. so it makes sense. It's just you just don't know this stuff. Right? Until anyway, Yeah. the more Barrel. I know, the more I don't know. That's what I'm finding. Yeah. Well, I mean, yeah, it's it's it's not a it's not an easy system to understand, and I guess that's part of the reason that we've got a job. Yeah. And Right. some some days, I feel like they make it, you know, complicated on purpose Yeah. Right? Oh, just no. to No. give Why people jobs. would they do that? They wouldn't do that. Yeah. That's like that's like the, you know, underwritten statement of the of the century, I think. We'll Yeah. make I've it harder, but they don't I've do it. That's pretty interesting. much. I think it's happening in everything. Cars, phones, buy every everything. Make it more complicated, so you've got to pay someone else Yeah. to do Well, it. I I'll tell you this because, like, I know I asked you, but I had to go and do the digital ID, the director's ID, which I still haven't done. Yep. But and purely Yep. purely because of this reason, I long story short, I won't hold you for too long. My son had my old iPhone, which was on my old Apple account. So he's always had that. It's just been like that since forever. It was so much easier just to keep it like that. When I got a new when I Yep. went from Samsung to Apple, I had to have an Apple account. Couldn't use that email. So because you can't Yeah. have two Apple emails online. Right? So I had to create Yep. a new Apple account. So then when I go into give my details across my email address that the Australian government has to my ATO whatever nonsense is not the same as the email address I have on my phone.","start_word":1472,"end_word":1995,"sentiment":"neutral","sentiment_score":-0.08228538624714804},{"text":"Two fucking hours it took me before I wake that shit out.","start_word":1996,"end_word":2007,"sentiment":"negative","sentiment_score":-0.6163004040718079},{"text":"It was it was me trying to download Far out. it and going, What is going on?","start_word":2008,"end_word":2024,"sentiment":"neutral","sentiment_score":-0.177313894033432},{"text":"This is not making sense. It just wouldn't download it.","start_word":2025,"end_word":2034,"sentiment":"negative","sentiment_score":-0.5596815943717957},{"text":"Just keep going update payment details, Yeah.","start_word":2035,"end_word":2041,"sentiment":"neutral","sentiment_score":-0.23459716141223907},{"text":"update payment details, update and I was like, this is nuts. So this is all digitalization.","start_word":2042,"end_word":2057,"sentiment":"negative","sentiment_score":-0.35178229212760925},{"text":"Yeah.","start_word":2058,"end_word":2058,"sentiment":"neutral","sentiment_score":-0.2572135031223297},{"text":"They've already got it over and absolutely, like, they've already got our shit.","start_word":2059,"end_word":2071,"sentiment":"negative","sentiment_score":-0.3971103131771088},{"text":"Like, that's the bottom line. They're It's just yeah. making It's it yeah.","start_word":2072,"end_word":2084,"sentiment":"neutral","sentiment_score":-0.16230884194374084},{"text":"I'm I'm not a big fan of all pretty. the the digital ID and all that sort of stuff.","start_word":2085,"end_word":2103,"sentiment":"negative","sentiment_score":-0.4099556505680084},{"text":"I think it's a yeah.","start_word":2104,"end_word":2108,"sentiment":"neutral","sentiment_score":-0.32279911637306213},{"text":"I mean, I'm I'm very big on data security and the government's crap at it.","start_word":2109,"end_word":2123,"sentiment":"negative","sentiment_score":-0.3893529176712036},{"text":"So I and you read the reviews, and the reviews are, like, one point two out of yeah. five. Yeah. I was Like, just like, really?","start_word":2124,"end_word":2149,"sentiment":"neutral","sentiment_score":-0.18429189920425415},{"text":"Jesus. We we gotta give it a shot of this shit up, like, really?","start_word":2150,"end_word":2163,"sentiment":"negative","sentiment_score":-0.40810781717300415},{"text":"Anyway Yeah. It's another alright. place for someone Well, to steal don't all bother my me. information. I know. Yeah. I know. Yeah. Anyway Anyway alright.","start_word":2164,"end_word":2189,"sentiment":"neutral","sentiment_score":-0.0957949087023735},{"text":"Thank you for that.","start_word":2190,"end_word":2193,"sentiment":"positive","sentiment_score":0.48111292719841},{"text":"I'll hear alright. from No you soon. worries.","start_word":2194,"end_word":2201,"sentiment":"neutral","sentiment_score":0.017359938472509384},{"text":"Sounds good. Okay. Cheers, Cheers. Kai. Have Bye. a good day. See you.","start_word":2202,"end_word":2214,"sentiment":"positive","sentiment_score":0.5229215621948242},{"text":"Bye. You too.","start_word":2215,"end_word":2217,"sentiment":"neutral","sentiment_score":0.2355552613735199}],"average":{"sentiment":"neutral","sentiment_score":-0.029461278895255197}}}}