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Good afternoon. This is Marie from Airtel. Am I speaking with Shimmeri? Yeah.\n\nI just wanted to check-in because we noticed that the router has is already awaiting for collection. If you already received the router or went to the this. Okay. Sure. If you need assistance in setting it up, just give us a callback so we can assist you.\n\nWe have a 24. Mhmm. You just need to connect it to the NTD box, the box mounted on your wall. Yeah. Connect the NTD box to the one port, w a n port on your router, and wait a few minutes for the connection to establish.\n\nThen once that's done, look underneath the router. You'll find the sticker with your Wi Fi network name and password. Mhmm. Yeah. That's it, Diane.\n\nIf you the Internet did not establish, just give us a callback so we can assist if ever. K. You're welcome. Yeah. We do have a 247 customer support.\n\nDo you want me to dictate the number right now? Sorry? We do also have an after hour customer support number. 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Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.12,"sentiment":"neutral","sentiment_score":0.12133006751537324},{"text":"Good afternoon.","start":1.12,"end":1.86,"sentiment":"neutral","sentiment_score":0.19089531898498535},{"text":"This is Marie from Airtel.","start":1.92,"end":3.62,"sentiment":"neutral","sentiment_score":0.12575379610061646},{"text":"Am I speaking with Shimmeri?","start":9.84,"end":11.3,"sentiment":"neutral","sentiment_score":0.01759530734270811},{"text":"Yeah.","start":12.96,"end":13.28,"sentiment":"neutral","sentiment_score":0.03787083923816681}],"sentiment":"neutral","sentiment_score":0.0898383615671524,"num_words":14,"start":0.64,"end":13.28},{"sentences":[{"text":"I just wanted to check-in because we noticed that the router has is already awaiting for collection.","start":13.28,"end":18.235,"sentiment":"neutral","sentiment_score":-0.013840487774680643},{"text":"If you already received the router or went to the 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I'm giving you a callback. Jim, I'm speaking. Yes. Yeah. Yeah. I got the email from. I've not been home today, so I'll be I'll come back around 8PM. So on my on my way home, I'll go pick it up. Sorry about this. Can Okay. Just try and give me a rundown. What do I have to do? Just what do I have to do to connect it? Try and tell me. Okay. Mhmm. Okay. Alright. No worries. Okay. Thank you. No worries. Do do you guys work all nights? What did you say? Okay. Alright. Can you call it? Okay. Contact from okay. Okay. Okay. Alright. I'll I'll sorry. It's all good. All good. Thank you. Thank you. Bye. 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This is Marie from Airtel.\n\nChannel 1: I'm giving you a callback. Jim, I'm speaking.\n\nChannel 0: Am I speaking with Shimmeri?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I just wanted to check-in because we noticed that the router has is already awaiting for collection. If you already received the router or went\n\nChannel 1: Yeah.\n\nChannel 0: to the this.\n\nChannel 1: Yeah. I got the email from. I've not been home today, so I'll be I'll come back around 8PM. So on my on my way home, I'll go pick it up.\n\nChannel 0: Okay. Sure. If you need assistance in setting it up, just give us a callback so we can assist you.\n\nChannel 1: Sorry\n\nChannel 0: We have a 24.\n\nChannel 1: about this. Can Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Just try and give me a rundown. What do I have to do?\n\nChannel 0: You just\n\nChannel 1: Just\n\nChannel 0: need to connect\n\nChannel 1: what\n\nChannel 0: it to\n\nChannel 1: do\n\nChannel 0: the NTD\n\nChannel 1: I have\n\nChannel 0: box,\n\nChannel 1: to do\n\nChannel 0: the box\n\nChannel 1: to\n\nChannel 0: mounted\n\nChannel 1: connect\n\nChannel 0: on\n\nChannel 1: it?\n\nChannel 0: your wall.\n\nChannel 1: Try and\n\nChannel 0: Yeah.\n\nChannel 1: tell me. Okay. Mhmm.\n\nChannel 0: Connect the NTD box to the one port, w a n port on your router, and wait a few minutes for the connection to establish. Then once that's done, look underneath the router. You'll find the sticker with your Wi Fi network name and password.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright.\n\nChannel 0: Yeah.\n\nChannel 1: No\n\nChannel 0: That's\n\nChannel 1: worries.\n\nChannel 0: it, Diane. If you the Internet did not establish, just give us a callback so we can assist\n\nChannel 1: Okay.\n\nChannel 0: if\n\nChannel 1: Thank\n\nChannel 0: ever.\n\nChannel 1: you. No worries.\n\nChannel 0: K.\n\nChannel 1: Do do you guys\n\nChannel 0: You're\n\nChannel 1: work\n\nChannel 0: welcome.\n\nChannel 1: all nights? What\n\nChannel 0: Yeah. We do have a 247 customer support. Do you want me to dictate the number right now? Sorry?\n\nChannel 1: did you say?\n\nChannel 0: We do also have an after hour customer support number.\n\nChannel 1: Okay.\n\nChannel 0: If you want, I can provide it as well right now.\n\nChannel 1: Alright. Can you call it?\n\nChannel 0: Yeah. Actually, I've already sent an SMS message.\n\nChannel 1: Okay.\n\nChannel 0: Have\n\nChannel 1: Contact\n\nChannel 0: you received\n\nChannel 1: from okay.\n\nChannel 0: that one?\n\nChannel 1: Okay. Okay. Alright. I'll I'll\n\nChannel 0: Yep.\n\nChannel 1: sorry. It's all good. All good.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome.\n\nChannel 1: Bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.12,"sentiment":"neutral","sentiment_score":0.12133006751537324}],"sentiment":"neutral","sentiment_score":0.12133006751537324,"channel":0,"num_words":1,"start":0.64,"end":1.12},{"sentences":[{"text":"Hello?","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.22321975231170657}],"sentiment":"neutral","sentiment_score":0.22321975231170657,"channel":1,"num_words":1,"start":1.12,"end":1.62},{"sentences":[{"text":"Good afternoon.","start":1.12,"end":1.86,"sentiment":"neutral","sentiment_score":0.19089531898498535},{"text":"This is Marie from 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The representative asks the customer to connect to the NTD box and provides instructions on how to do so. The representative also offers customer support and provides a phone number for after-hours."},"intents":{"segments":[{"text":"I just wanted to check-in because we noticed that the router has is already awaiting for collection. If you already received the router or went to Yeah.","start_word":24,"end_word":50,"intents":[{"intent":"Check router status","confidence_score":0.080525756}]},{"text":"You just Just need to connect what it to do the NTD I have box, to do the box to mounted connect on it? your wall.","start_word":127,"end_word":152,"intents":[{"intent":"Connect ntd box","confidence_score":0.0014022472}]},{"text":"We do have a 247 customer support. Do you want me to dictate the number right now? Sorry?","start_word":249,"end_word":266,"intents":[{"intent":"Provide contact number","confidence_score":0.033330295}]}]},"sentiments":{"segments":[{"text":"Hello. Good Hello? afternoon. This is Marie from Airtel. I'm giving you a callback. Jim, I'm speaking. Am I speaking with Shimmeri? Yes. Yeah. I just wanted to check-in because we noticed that the router has is already awaiting for collection. If you already received the router or went to Yeah. the this. Yeah. I got the email from. I've not been home today, so I'll be I'll come back around 8PM. So on my on my way home, I'll go pick it up. Okay. Sure. If you need assistance in setting it up, just give us a callback so we can assist you. Sorry We have a 24. about this. Can Okay. Mhmm. Just try and give me a rundown. What do I have to do? You just Just need to connect what it to do the NTD I have box, to do the box to mounted connect on it? your wall. Try and Yeah. tell me. Okay. Mhmm. Connect the NTD box to the one port, w a n port on your router, and wait a few minutes for the connection to establish. Then once that's done, look underneath the router. You'll find the sticker with your Wi Fi network name and password. Okay. Mhmm. Alright. Yeah. No That's worries. it, Diane. If you the Internet did not establish, just give us a callback so we can assist Okay. if Thank ever. you. No worries. K. Do do you guys You're work welcome. all nights? What Yeah. We do have a 247 customer support. Do you want me to dictate the number right now? Sorry? did you say? We do also have an after hour customer support number. Okay. If you want, I can provide it as well right now. Alright. Can you call it? Yeah. Actually, I've already sent an SMS message. Okay. Have Contact you received from okay. that one? Okay. Okay. Alright. I'll I'll Yep. sorry. It's all good. All good. Mhmm. Okay. Thank you. Yeah.","start_word":0,"end_word":330,"sentiment":"neutral","sentiment_score":0.027760127559304237},{"text":"Thank you. You're welcome.","start_word":331,"end_word":334,"sentiment":"positive","sentiment_score":0.3719581365585327},{"text":"Bye. Bye. 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