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Yeah. I'm I'm on pretty strong Wi Fi here. Okay. Let's do this. Can I send the email to hello at techum systems? Alright. Let me do that. I'm gonna send you all the details on email. It might be easier because this line is terrible. Okay. Alright. Magic. Thanks so much, sir. Alrighty. Cheers then. 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Telfer.\n\nChannel 0: Hello?\n\nChannel 1: Hi. This is Lucy from the transfer line. I've just got Dylan. He's calling from Adcom. He's just inquiring about support services for, Telfer Fi in WA, see if you've got any available.\n\nYeah. Alright. I'll put put them through then. Thank you\n\nChannel 0: Yep.\n\nChannel 1: so much.\n\nChannel 0: Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: Hello?\n\nChannel 1: Hi. Good\n\nChannel 0: Hello?\n\nChannel 1: day.\n\nChannel 0: Hey. Good afternoon,\n\nChannel 1: Yes.\n\nChannel 0: ma'am. This\n\nChannel 1: Hi.\n\nChannel 0: is\n\nChannel 1: Can\n\nChannel 0: Ross\n\nChannel 1: you\n\nChannel 0: speaking. How can I help you?\n\nChannel 1: sorry. Say again? You're just breaking up there.\n\nChannel 0: Good afternoon. This is Ross from Techcom Systems. How can I assist you today?\n\nChannel 1: Yes. Hi. Good day. I was I'm inquiring if you guys do a lot of work around the Telfer area in Western Australia.\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: So yes. So you do do support in that area?\n\nChannel 0: Yep. We do IT support all over Australia. So what kind of support, like, you're looking for? Mhmm.\n\nChannel 1: Yeah. I I am I was trying to we need support in the Telfer area in Western Australia. Just having\n\nChannel 0: Mhmm.\n\nChannel 1: some equipment set up at a site. It's a construction site. We were wondering\n\nChannel 0: Okay.\n\nChannel 1: if you guys might be able to assist us with that.\n\nChannel 0: Yeah. Sure. So dial in. Right?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Yep. No worries. I got you. So dial in if you're available anytime today or tomorrow, like, for ten to fifteen minutes, we can go over to your introduction, what sort of requirements, and then yeah. Let's\n\nChannel 1: Yeah.\n\nChannel 0: see how\n\nChannel 1: Sure.\n\nChannel 0: we drill\n\nChannel 1: Maybe\n\nChannel 0: like,\n\nChannel 1: I\n\nChannel 0: how\n\nChannel 1: can\n\nChannel 0: we\n\nChannel 1: send\n\nChannel 0: go for\n\nChannel 1: it\n\nChannel 0: it.\n\nChannel 1: to\n\nChannel 0: Mhmm.\n\nChannel 1: yeah, maybe I can send it to you on email. Is that a possibility?\n\nChannel 0: Sorry. When?\n\nChannel 1: Should I send you everything on an email? Do\n\nChannel 0: Yep. If you can provide me your email, I can share you the invite. So what time are you available?\n\nChannel 1: you want me to\n\nChannel 0: You\n\nChannel 1: do you want me to just send you all the details to this hello at techcom systems?\n\nChannel 0: actually, you're you're breaking. Your voice is breaking, Natalia.\n\nChannel 1: Yeah. Yeah. I'm I'm on pretty strong Wi Fi here. Okay. Let's do this.\n\nCan I send the email to hello at techum systems?\n\nChannel 0: Mhmm. Yeah. You can. Or, yeah, you can share it. Hello.\n\nI take home systems.\n\nChannel 1: Alright. Let me do that. I'm gonna send you all the details on email. It might be easier because this line is terrible.\n\nChannel 0: No worries. Got you, and we'll\n\nChannel 1: Okay.\n\nChannel 0: reply to your email.\n\nChannel 1: Alright.\n\nChannel 0: And, yep,\n\nChannel 1: Magic.\n\nChannel 0: we go\n\nChannel 1: Thanks\n\nChannel 0: from\n\nChannel 1: so much,\n\nChannel 0: there.\n\nChannel 1: sir.\n\nChannel 0: Alright.\n\nChannel 1: Alrighty.\n\nChannel 0: Thanks,\n\nChannel 1: Cheers\n\nChannel 0: Alan.\n\nChannel 1: then.\n\nChannel 0: See\n\nChannel 1: Bye.\n\nChannel 0: you. 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The agent, Ross, from Techcom Systems offers assistance and suggests sending an email with details to the customer's email. The agent also tries to send an email to the customer's colleague, but the call quality is poor."},"intents":{"segments":[{"text":"This is Lucy from the transfer line. I've just got Dylan. He's calling from Adcom. He's just inquiring about support services for, Telfer Fi in WA, see if you've got any available. Yeah.","start_word":4,"end_word":36,"intents":[{"intent":"Inquire about support services","confidence_score":0.38717622},{"intent":"Check availability","confidence_score":0.0464495}]},{"text":"This is Ross from Techcom Systems. How can I assist you today? Yes.","start_word":84,"end_word":96,"intents":[{"intent":"Provide assistance","confidence_score":0.04867922}]},{"text":"some equipment set up at a site. It's a construction site. We were wondering Okay. if you guys might be able to assist us with that. Yeah. Sure.","start_word":170,"end_word":197,"intents":[{"intent":"Assist with equipment setup","confidence_score":0.039300267}]},{"text":"yeah, maybe I can send it to you on email. Is that a possibility? Sorry. When?","start_word":261,"end_word":276,"intents":[{"intent":"Send email","confidence_score":0.18177201}]},{"text":"If you can provide me your email, I can share you the invite. So what time are you available?","start_word":287,"end_word":305,"intents":[{"intent":"Share invite details","confidence_score":0.15034671}]},{"text":"Got you, and we'll Okay. reply to your email. Alright.","start_word":401,"end_word":410,"intents":[{"intent":"Respond to email","confidence_score":0.3281819}]}]},"sentiments":{"segments":[{"text":"Yeah. Telfer. Hello? Hi. This is Lucy from the transfer line. I've just got Dylan. He's calling from Adcom. He's just inquiring about support services for, Telfer Fi in WA, see if you've got any available. Yeah. Alright. I'll put put them through then.","start_word":0,"end_word":43,"sentiment":"neutral","sentiment_score":0.04855082556605339},{"text":"Thank you Yep. so much. Thank you. Thanks.","start_word":44,"end_word":51,"sentiment":"positive","sentiment_score":0.5532244443893433},{"text":"Hello? Hi. Good Hello? day. Hey. Good afternoon, Yes. ma'am. This Hi. is Can Ross you speaking. How can I help you? sorry. Say again? You're just breaking up there. Good afternoon. This is Ross from Techcom Systems. How can I assist you today? Yes. Hi. Good day. I was I'm inquiring if you guys do a lot of work around the Telfer area in Western Australia. Mhmm. Yep. So yes. So you do do support in that area? Yep. We do IT support all over Australia. So what kind of support, like, you're looking for? Mhmm. Yeah. I I am I was trying to we need support in the Telfer area in Western Australia. Just having Mhmm. some equipment set up at a site. It's a construction site. We were wondering Okay. if you guys might be able to assist us with that. Yeah. Sure. So dial in. Right? Yes. That's correct. Yep. No worries. I got you. So dial in if you're available anytime today or tomorrow, like, for ten to fifteen minutes, we can go over to your introduction, what sort of requirements, and then yeah. Let's Yeah. see how Sure. we drill Maybe like, I how can we send go for it it. to Mhmm. yeah, maybe I can send it to you on email. Is that a possibility? Sorry. When? Should I send you everything on an email? Do Yep. If you can provide me your email, I can share you the invite. So what time are you available? you want me to You do you want me to just send you all the details to this hello at techcom systems? actually, you're you're breaking.","start_word":52,"end_word":331,"sentiment":"neutral","sentiment_score":0.03574914325560842},{"text":"Your voice is breaking, Natalia.","start_word":332,"end_word":336,"sentiment":"negative","sentiment_score":-0.42140352725982666},{"text":"Yeah. Yeah. I'm I'm on pretty strong Wi Fi here. Okay. Let's do this. Can I send the email to hello at techum systems? Mhmm. Yeah. You can. Or, yeah, you can share it. Hello. I take home systems. Alright. Let me do that. I'm gonna send you all the details on email. It might be easier because this line is terrible. No worries. Got you, and we'll Okay. reply to your email. Alright. 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