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you.","start":24.314999,"end":24.955,"sentiment":"positive","sentiment_score":0.6004405319690704}],"sentiment":"positive","sentiment_score":0.6004405319690704,"channel":1,"num_words":2,"start":24.314999,"end":24.955},{"sentences":[{"text":"Okay.","start":24.805,"end":25.044998,"sentiment":"neutral","sentiment_score":0.23586317896842957}],"sentiment":"neutral","sentiment_score":0.23586317896842957,"channel":0,"num_words":1,"start":24.805,"end":25.044998},{"sentences":[{"text":"Bye","start":24.955,"end":25.115,"sentiment":"neutral","sentiment_score":0.24916434288024905}],"sentiment":"neutral","sentiment_score":0.24916434288024905,"channel":1,"num_words":1,"start":24.955,"end":25.115},{"sentences":[{"text":"Bye.","start":25.044998,"end":25.544998,"sentiment":"neutral","sentiment_score":0.22390195727348328}],"sentiment":"neutral","sentiment_score":0.22390195727348328,"channel":0,"num_words":1,"start":25.044998,"end":25.544998},{"sentences":[{"text":"bye.","start":25.115,"end":25.615,"sentiment":"neutral","sentiment_score":0.13441148400306702}],"sentiment":"neutral","sentiment_score":0.13441148400306702,"channel":1,"num_words":1,"start":25.115,"end":25.615}]},"summary":{"result":"success","short":"The customer, Yatin, called Airtel to follow up on a payment issue. The agent, Yatin, confirmed the issue and resolved it. Yatin thanked the agent and ended the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.4395015239715576},{"text":"Airtel. Yeah. Hi. Sorry. I missed a call from this number. It's Yatin, is it? Alright. Yeah. Okay.","start_word":2,"end_word":19,"sentiment":"neutral","sentiment_score":0.04237241670489311},{"text":"I sorted it out. Thank you Airtel? so much for calling me back.","start_word":20,"end_word":32,"sentiment":"positive","sentiment_score":0.4784508347511291},{"text":"Do you have Internet service with us? Yeah. Yeah. Yeah. I do. I called you earlier regarding some payment issue. I think it's sorted out now. Okay. Yep.","start_word":33,"end_word":60,"sentiment":"neutral","sentiment_score":0.1315913051366806},{"text":"No problem. Thank Alright. you. Thank you.","start_word":61,"end_word":67,"sentiment":"positive","sentiment_score":0.5110694766044617},{"text":"Okay. Bye Bye. bye.","start_word":68,"end_word":71,"sentiment":"neutral","sentiment_score":0.21785929799079895}],"average":{"sentiment":"neutral","sentiment_score":0.21109518483907236}}}}