{"metadata":{"transaction_key":"deprecated","request_id":"019fd070-02e5-7001-a0c4-f7a79a329f2b","sha256":"befdb4126b5eb7d5c4d08ce1e89875ab377638c34677678732c2ffa57154afdb","created":"2026-08-05T05:40:30.775Z","duration":93.45594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":303,"output_tokens":74},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":350,"output_tokens":350},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":350,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Good day. Hi, Ashley. Yeah. Oh, this you mean this isn't Ashley Patterson? Oh, Chris, I'm I'm Andrew from Vigilance AI, and I I was actually I had spoke to Ashley before, probably a few months ago, and she was busy. So I sent her an email with some information about our AI MDR platform, which is why I'm calling back to see if we could follow-up and find out if now might be a better time to schedule a quick demo with her. Oh, I see. I see. So, yeah, I'm going to just resend her that invite. Hopefully, we can get a response from her, but, yeah, I'm just actually checking if I can get her. I I appreciate your help. Oh, by the way, I didn't catch your name. Alright. Thank you for your help. Have a great day.","confidence":0.99316406,"words":[{"word":"oh","start":7.04,"end":7.3599997,"confidence":0.95410156,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.16849786043167114},{"word":"hi","start":7.3599997,"end":7.8599997,"confidence":0.98535156,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.2314942330121994},{"word":"good","start":8.0,"end":8.32,"confidence":0.7260742,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.35757556557655334},{"word":"day","start":8.32,"end":8.82,"confidence":0.9880371,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.35373055934906006},{"word":"hi","start":11.12,"end":11.36,"confidence":0.7919922,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.13830676674842834},{"word":"ashley","start":11.36,"end":11.86,"confidence":0.82421875,"punctuated_word":"Ashley.","sentiment":"neutral","sentiment_score":0.09867584705352785},{"word":"yeah","start":13.04,"end":13.54,"confidence":0.84472656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04426591470837593},{"word":"oh","start":14.639999,"end":15.139999,"confidence":0.9592285,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.05559522658586502},{"word":"this","start":16.135,"end":16.215,"confidence":0.4482422,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.047571275383234024},{"word":"you","start":16.295,"end":16.375,"confidence":0.9707031,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.049639441072940826},{"word":"mean","start":16.375,"end":16.455,"confidence":0.99316406,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.034318335354328156},{"word":"this","start":16.455,"end":16.775,"confidence":0.53564453,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03031095117330551},{"word":"isn't","start":16.775,"end":17.175001,"confidence":0.90966797,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.02971717528998852},{"word":"ashley","start":17.175001,"end":17.675001,"confidence":0.9892578,"punctuated_word":"Ashley","sentiment":"neutral","sentiment_score":-0.031154152005910873},{"word":"patterson","start":17.735,"end":18.235,"confidence":0.95581055,"punctuated_word":"Patterson?","sentiment":"neutral","sentiment_score":-0.03983306139707565},{"word":"oh","start":24.135,"end":24.535,"confidence":0.9626465,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03354453667998314},{"word":"chris","start":24.535,"end":25.035,"confidence":0.56152344,"punctuated_word":"Chris,","sentiment":"neutral","sentiment_score":0.039483584463596344},{"word":"i'm","start":25.175,"end":25.415,"confidence":0.92041016,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04306584596633911},{"word":"i'm","start":25.415,"end":25.494999,"confidence":0.83203125,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05171014368534088},{"word":"andrew","start":25.494999,"end":25.895,"confidence":0.9716797,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.06362874805927277},{"word":"from","start":25.895,"end":26.135,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06792203336954117},{"word":"vigilance","start":26.135,"end":26.635,"confidence":0.9501953,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.05781547725200653},{"word":"ai","start":26.775002,"end":27.175,"confidence":0.72094727,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.056315310299396515},{"word":"and","start":27.175,"end":27.675,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03884372115135193},{"word":"i","start":28.31,"end":28.47,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03779885917901993},{"word":"i","start":28.47,"end":28.71,"confidence":0.9707031,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03761186823248863},{"word":"was","start":28.71,"end":28.949999,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03217758238315582},{"word":"actually","start":28.949999,"end":29.35,"confidence":0.99121094,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.027143992483615875},{"word":"i","start":29.67,"end":29.83,"confidence":0.97314453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.024942386895418167},{"word":"had","start":29.83,"end":30.07,"confidence":0.37548828,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.018716711550951004},{"word":"spoke","start":30.07,"end":30.31,"confidence":0.9892578,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.02997621148824692},{"word":"to","start":30.31,"end":30.55,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01734359934926033},{"word":"ashley","start":30.55,"end":30.95,"confidence":0.9873047,"punctuated_word":"Ashley","sentiment":"neutral","sentiment_score":0.002263810485601425},{"word":"before","start":30.95,"end":31.45,"confidence":0.7932129,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.01466667838394642},{"word":"probably","start":32.07,"end":32.47,"confidence":0.8461914,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.005530238151550293},{"word":"a","start":32.47,"end":32.55,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010215314105153084},{"word":"few","start":32.55,"end":32.79,"confidence":0.9980469,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.004409808665513992},{"word":"months","start":32.79,"end":33.11,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.002300851047039032},{"word":"ago","start":33.11,"end":33.61,"confidence":0.94677734,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":0.0006639659404754639},{"word":"and","start":34.07,"end":34.57,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02007567510008812},{"word":"she","start":34.63,"end":34.87,"confidence":0.99902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.03296993672847748},{"word":"was","start":34.87,"end":35.11,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08115221560001373},{"word":"busy","start":35.11,"end":35.43,"confidence":0.96240234,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.03809323161840439},{"word":"so","start":35.43,"end":35.59,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.007854446768760681},{"word":"i","start":35.59,"end":35.75,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014312155544757845},{"word":"sent","start":35.75,"end":35.989998,"confidence":0.9838867,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.016603786498308182},{"word":"her","start":35.989998,"end":36.15,"confidence":0.9980469,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.009080559015274048},{"word":"an","start":36.15,"end":36.39,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0065147653222084045},{"word":"email","start":36.39,"end":36.87,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.018868185579776764},{"word":"with","start":36.87,"end":37.03,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.021913722157478333},{"word":"some","start":37.03,"end":37.27,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.005022488534450531},{"word":"information","start":37.27,"end":37.77,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.02120078355073929},{"word":"about","start":37.83,"end":38.15,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03634916618466377},{"word":"our","start":38.15,"end":38.629997,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05550957843661308},{"word":"ai","start":38.629997,"end":38.87,"confidence":0.94921875,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.07259955257177353},{"word":"mdr","start":38.87,"end":39.35,"confidence":0.82543945,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.03715790808200836},{"word":"platform","start":39.35,"end":39.85,"confidence":0.9616699,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":0.04930303990840912},{"word":"which","start":40.745,"end":40.824997,"confidence":0.9716797,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.06385299563407898},{"word":"is","start":40.824997,"end":40.905,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04086337238550186},{"word":"why","start":40.905,"end":41.225,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.04604798182845116},{"word":"i'm","start":41.225,"end":41.385,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05208916962146759},{"word":"calling","start":41.385,"end":41.625,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.05061788484454155},{"word":"back","start":41.625,"end":41.945,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05652276054024696},{"word":"to","start":41.945,"end":42.105,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04176158085465431},{"word":"see","start":42.105,"end":42.344997,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.05516248196363449},{"word":"if","start":42.344997,"end":42.745,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04694358631968498},{"word":"we","start":42.745,"end":42.905,"confidence":0.9428711,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.050642430782318115},{"word":"could","start":42.905,"end":43.405,"confidence":0.9658203,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.042389754205942154},{"word":"follow-up","start":43.704998,"end":44.204998,"confidence":0.99104816,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.04961211606860161},{"word":"and","start":44.265,"end":44.765,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.043626852333545685},{"word":"find","start":45.785,"end":46.105,"confidence":0.98535156,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.03195616975426674},{"word":"out","start":46.105,"end":46.345,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.03530553728342056},{"word":"if","start":46.345,"end":46.585,"confidence":0.97802734,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03152529522776604},{"word":"now","start":46.585,"end":46.824997,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.013876743614673616},{"word":"might","start":46.824997,"end":46.985,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.027534954249858856},{"word":"be","start":46.985,"end":47.145,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.020913131535053253},{"word":"a","start":47.145,"end":47.225,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015793349593877792},{"word":"better","start":47.225,"end":47.465,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.00815080851316452},{"word":"time","start":47.465,"end":47.704998,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.04538373649120331},{"word":"to","start":47.704998,"end":47.864998,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02686498314142227},{"word":"schedule","start":47.864998,"end":48.265,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.051345013082027435},{"word":"a","start":48.265,"end":48.344997,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05607408657670021},{"word":"quick","start":48.344997,"end":48.665,"confidence":0.99902344,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.07668094336986542},{"word":"demo","start":48.665,"end":48.985,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.07620050013065338},{"word":"with","start":48.985,"end":49.145,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05210230499505997},{"word":"her","start":49.145,"end":49.645,"confidence":0.9838867,"punctuated_word":"her.","sentiment":"neutral","sentiment_score":0.022991543635725975},{"word":"oh","start":66.485,"end":66.885,"confidence":0.9172363,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.00925678201019764},{"word":"i","start":66.885,"end":67.045,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00044260919094085693},{"word":"see","start":67.045,"end":67.545,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.004551684483885765},{"word":"i","start":67.685,"end":67.925,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.003880001604557038},{"word":"see","start":67.925,"end":68.165,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.007278352975845337},{"word":"so","start":68.165,"end":68.665,"confidence":0.9663086,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.005503373220562935},{"word":"yeah","start":69.205,"end":69.525,"confidence":0.79711914,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.004973053932189941},{"word":"i'm","start":69.525,"end":69.925,"confidence":0.9880371,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.005388237535953522},{"word":"going","start":69.925,"end":70.165,"confidence":0.99902344,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.018264688551425937},{"word":"to","start":70.165,"end":70.325,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01665511727333069},{"word":"just","start":70.325,"end":70.725,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.002222426235675812},{"word":"resend","start":70.725,"end":71.125,"confidence":0.98950195,"punctuated_word":"resend","sentiment":"neutral","sentiment_score":-0.0033149830996990204},{"word":"her","start":71.125,"end":71.365,"confidence":0.99609375,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.002956859767436981},{"word":"that","start":71.365,"end":71.685,"confidence":0.9116211,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01022704690694809},{"word":"invite","start":71.685,"end":72.185,"confidence":0.9873047,"punctuated_word":"invite.","sentiment":"neutral","sentiment_score":0.0034945048391819},{"word":"hopefully","start":72.965,"end":73.365,"confidence":0.9560547,"punctuated_word":"Hopefully,","sentiment":"neutral","sentiment_score":0.05675862357020378},{"word":"we","start":73.365,"end":73.445,"confidence":0.92822266,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0697808712720871},{"word":"can","start":73.445,"end":73.685,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07401185482740402},{"word":"get","start":73.685,"end":73.845,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07599087804555893},{"word":"a","start":73.845,"end":73.925,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04706994444131851},{"word":"response","start":73.925,"end":74.425,"confidence":1.0,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.09560097754001616},{"word":"from","start":74.485,"end":74.725,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03879404813051224},{"word":"her","start":74.725,"end":74.885,"confidence":0.7739258,"punctuated_word":"her,","sentiment":"neutral","sentiment_score":0.002645496279001236},{"word":"but","start":74.885,"end":75.285,"confidence":0.9753418,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":0.006495930254459381},{"word":"yeah","start":75.285,"end":75.525,"confidence":0.9831543,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.011272292584180832},{"word":"i'm","start":75.525,"end":75.685,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.020693738013505936},{"word":"just","start":75.685,"end":76.185,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.021646730601787567},{"word":"actually","start":76.245,"end":76.645004,"confidence":0.87841797,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.05230645835399628},{"word":"checking","start":76.645004,"end":76.965,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.06730658560991287},{"word":"if","start":76.965,"end":77.125,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.036422718316316605},{"word":"i","start":77.125,"end":77.205,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03531022369861603},{"word":"can","start":77.205,"end":77.445,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04505901783704758},{"word":"get","start":77.445,"end":77.685,"confidence":0.9941406,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05871397256851196},{"word":"her","start":77.685,"end":78.185,"confidence":0.9824219,"punctuated_word":"her.","sentiment":"neutral","sentiment_score":0.07012230902910233},{"word":"i","start":79.26,"end":79.5,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21839497983455655},{"word":"i","start":79.5,"end":79.58,"confidence":0.53466797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.30215978622436523},{"word":"appreciate","start":79.58,"end":79.98,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.335532009601593},{"word":"your","start":79.98,"end":80.22,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3155340850353241},{"word":"help","start":80.22,"end":80.72,"confidence":1.0,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.33387333154678345},{"word":"oh","start":81.18,"end":81.420006,"confidence":0.99560547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.008800012990832329},{"word":"by","start":81.420006,"end":81.58,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.03999941423535347},{"word":"the","start":81.58,"end":81.66,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06857217848300934},{"word":"way","start":81.66,"end":81.82,"confidence":0.98657227,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":-0.09182566404342651},{"word":"i","start":81.82,"end":81.9,"confidence":0.8305664,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15054088830947876},{"word":"didn't","start":81.9,"end":82.14,"confidence":0.9995117,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.10736192762851716},{"word":"catch","start":82.14,"end":82.380005,"confidence":0.49365234,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.039403676986694336},{"word":"your","start":82.380005,"end":82.54,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.036188848316669464},{"word":"name","start":82.54,"end":83.04,"confidence":0.9970703,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.05256933718919754},{"word":"alright","start":86.54,"end":87.04,"confidence":0.9926758,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.21069106459617615},{"word":"thank","start":87.18,"end":87.420006,"confidence":0.95703125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4350166618824005},{"word":"you","start":87.420006,"end":87.58,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5121425986289978},{"word":"for","start":87.58,"end":87.740005,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.532616376876831},{"word":"your","start":87.740005,"end":87.98,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4858139753341675},{"word":"help","start":87.98,"end":88.48,"confidence":1.0,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.42078784108161926},{"word":"have","start":88.54,"end":88.78,"confidence":0.5859375,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.3374146521091461},{"word":"a","start":88.78,"end":88.86,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.36271369457244873},{"word":"great","start":88.86,"end":89.100006,"confidence":0.9980469,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.36211323738098145},{"word":"day","start":89.100006,"end":89.600006,"confidence":0.9741211,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.06718964874744415}],"paragraphs":{"transcript":"\nOh, hi. Good day. Hi, Ashley. Yeah. Oh, this you mean this isn't Ashley Patterson?\n\nOh, Chris, I'm I'm Andrew from Vigilance AI, and I I was actually I had spoke to Ashley before, probably a few months ago, and she was busy. So I sent her an email with some information about our AI MDR platform, which is why I'm calling back to see if we could follow-up and find out if now might be a better time to schedule a quick demo with her. Oh, I see. I see. So, yeah, I'm going to just resend her that invite.\n\nHopefully, we can get a response from her, but, yeah, I'm just actually checking if I can get her. I I appreciate your help. Oh, by the way, I didn't catch your name. Alright. Thank you for your help.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":7.04,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.19999604672193527},{"text":"Good day.","start":8.0,"end":8.82,"sentiment":"positive","sentiment_score":0.3556530624628067},{"text":"Hi, Ashley.","start":11.12,"end":11.86,"sentiment":"neutral","sentiment_score":0.11849130690097809},{"text":"Yeah.","start":13.04,"end":13.54,"sentiment":"neutral","sentiment_score":-0.04426591470837593},{"text":"Oh, this you mean this isn't Ashley Patterson?","start":14.639999,"end":18.235,"sentiment":"neutral","sentiment_score":-0.03976745228283107}],"sentiment":"neutral","sentiment_score":0.06572501994669437,"num_words":15,"start":7.04,"end":18.235},{"sentences":[{"text":"Oh, Chris, I'm I'm Andrew from Vigilance AI, and I I was actually I had spoke to Ashley before, probably a few months ago, and she was busy.","start":24.135,"end":35.43,"sentiment":"neutral","sentiment_score":0.019328518504542962},{"text":"So I sent her an email with some information about our AI MDR platform, which is why I'm calling back to see if we could follow-up and find out if now might be a better time to schedule a quick demo with her.","start":35.43,"end":49.645,"sentiment":"neutral","sentiment_score":0.03623773638418941},{"text":"Oh, I see.","start":66.485,"end":67.545,"sentiment":"neutral","sentiment_score":0.0014208294451236725},{"text":"I see.","start":67.685,"end":68.165,"sentiment":"neutral","sentiment_score":-0.005579177290201187},{"text":"So, yeah, I'm going to just resend her that invite.","start":68.165,"end":72.185,"sentiment":"neutral","sentiment_score":0.00560117531567812}],"sentiment":"neutral","sentiment_score":0.024982989180919735,"num_words":86,"start":24.135,"end":72.185},{"sentences":[{"text":"Hopefully, we can get a response from her, but, yeah, I'm just actually checking if I can get her.","start":72.965,"end":78.185,"sentiment":"neutral","sentiment_score":0.04663171952492312},{"text":"I I appreciate your help.","start":79.26,"end":80.72,"sentiment":"neutral","sentiment_score":0.3010988384485245},{"text":"Oh, by the way, I didn't catch your name.","start":81.18,"end":83.04,"sentiment":"neutral","sentiment_score":-0.03570424413515462},{"text":"Alright.","start":86.54,"end":87.04,"sentiment":"neutral","sentiment_score":0.21069106459617615},{"text":"Thank you for your help.","start":87.18,"end":88.48,"sentiment":"positive","sentiment_score":0.4772754907608032}],"sentiment":"neutral","sentiment_score":0.11967249190769134,"num_words":39,"start":72.965,"end":88.48},{"sentences":[{"text":"Have a great day.","start":88.54,"end":89.600006,"sentiment":"neutral","sentiment_score":0.2823578082025051}],"sentiment":"neutral","sentiment_score":0.2823578082025051,"num_words":4,"start":88.54,"end":89.600006}]}}]},{"alternatives":[{"transcript":"This is Madison. Hello? Hi. How can I help you? No. Not Ashley. No. It's not, but I can potentially help you. How can I help? Yep. Oh, that's okay. Leave her with Ashley. I'll send her a reminder, but I would just wait for her to respond. She's pretty flat out at the minute, so I'm sure she'll reply to your email as soon as she has a second if she's wanting a demo and to go ahead. No worries. Have a good day. Yep. Madison. No worries. You too. Bye.","confidence":0.9980469,"words":[{"word":"this","start":0.16,"end":0.39999998,"confidence":0.9873047,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.030489392578601837},{"word":"is","start":0.39999998,"end":0.48,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02386134117841721},{"word":"madison","start":0.48,"end":0.98,"confidence":0.9892578,"punctuated_word":"Madison.","sentiment":"neutral","sentiment_score":0.030444001778960228},{"word":"hello","start":5.2799997,"end":5.7799997,"confidence":0.9970703,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.031134167686104774},{"word":"hi","start":10.639999,"end":10.88,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.13560399413108826},{"word":"how","start":10.88,"end":11.12,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.12333772331476212},{"word":"can","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09700923413038254},{"word":"i","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1152673214673996},{"word":"help","start":11.44,"end":11.679999,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.06632569432258606},{"word":"you","start":11.679999,"end":12.015,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.06443054974079132},{"word":"no","start":12.815001,"end":13.055,"confidence":0.9758301,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07526113092899323},{"word":"not","start":13.055,"end":13.295,"confidence":0.9941406,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.06698266416788101},{"word":"ashley","start":13.295,"end":13.795,"confidence":0.982666,"punctuated_word":"Ashley.","sentiment":"neutral","sentiment_score":-0.06535793095827103},{"word":"no","start":19.775,"end":20.095001,"confidence":0.76904297,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09867571294307707},{"word":"it's","start":20.095001,"end":20.255001,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07138612866401672},{"word":"not","start":20.255001,"end":20.494999,"confidence":0.87646484,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.06619969010353088},{"word":"but","start":20.494999,"end":20.654999,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04291554167866707},{"word":"i","start":20.654999,"end":20.815,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020650092512369156},{"word":"can","start":20.815,"end":21.055,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03209010884165764},{"word":"potentially","start":21.055,"end":21.535,"confidence":1.0,"punctuated_word":"potentially","sentiment":"neutral","sentiment_score":0.035762522369623184},{"word":"help","start":21.535,"end":21.695,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.03730414435267448},{"word":"you","start":21.695,"end":21.935001,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.0012227166444063189},{"word":"how","start":21.935001,"end":22.095001,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.05998080223798752},{"word":"can","start":22.095001,"end":22.255001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0656374841928482},{"word":"i","start":22.255001,"end":22.335,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0667262077331543},{"word":"help","start":22.335,"end":22.835,"confidence":1.0,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.05346974730491638},{"word":"yep","start":40.925,"end":41.425,"confidence":0.890625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05671513080596924},{"word":"oh","start":50.570004,"end":50.81,"confidence":0.99121094,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0574701726436615},{"word":"that's","start":50.81,"end":50.97,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.06471720337867737},{"word":"okay","start":50.97,"end":51.47,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0763813927769661},{"word":"leave","start":52.25,"end":52.41,"confidence":0.7573242,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":0.05970225483179093},{"word":"her","start":52.41,"end":52.57,"confidence":0.70410156,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.0448419451713562},{"word":"with","start":52.57,"end":52.81,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0509493425488472},{"word":"ashley","start":52.81,"end":53.29,"confidence":0.9560547,"punctuated_word":"Ashley.","sentiment":"neutral","sentiment_score":0.06583191454410553},{"word":"i'll","start":53.29,"end":53.530003,"confidence":0.83203125,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07717274129390717},{"word":"send","start":53.530003,"end":53.77,"confidence":0.99609375,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.07201889157295227},{"word":"her","start":53.77,"end":53.93,"confidence":0.99609375,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.0362662561237812},{"word":"a","start":53.93,"end":54.170002,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07078228890895844},{"word":"reminder","start":54.170002,"end":54.670002,"confidence":0.8901367,"punctuated_word":"reminder,","sentiment":"neutral","sentiment_score":0.055098868906497955},{"word":"but","start":55.13,"end":55.370003,"confidence":0.89746094,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.024249117821455},{"word":"i","start":55.370003,"end":55.45,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007016420364379883},{"word":"would","start":55.45,"end":55.61,"confidence":0.99121094,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.012907728552818298},{"word":"just","start":55.61,"end":55.77,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005473874509334564},{"word":"wait","start":55.77,"end":56.010002,"confidence":0.9941406,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.006014764308929443},{"word":"for","start":56.010002,"end":56.09,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.011037632822990416},{"word":"her","start":56.09,"end":56.33,"confidence":1.0,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.031025566160678864},{"word":"to","start":56.33,"end":56.49,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.031508833169937134},{"word":"respond","start":56.49,"end":56.99,"confidence":0.9980469,"punctuated_word":"respond.","sentiment":"neutral","sentiment_score":-0.014753386378288267},{"word":"she's","start":57.050003,"end":57.370003,"confidence":0.97631836,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":-0.23350492119789124},{"word":"pretty","start":57.370003,"end":57.61,"confidence":1.0,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.18441586196422577},{"word":"flat","start":57.61,"end":57.93,"confidence":0.9428711,"punctuated_word":"flat","sentiment":"neutral","sentiment_score":-0.17144399881362915},{"word":"out","start":57.93,"end":58.09,"confidence":0.9970703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.15443110466003418},{"word":"at","start":58.09,"end":58.170002,"confidence":0.90283203,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.17896047234535217},{"word":"the","start":58.170002,"end":58.33,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18050292134284973},{"word":"minute","start":58.33,"end":58.83,"confidence":0.814209,"punctuated_word":"minute,","sentiment":"neutral","sentiment_score":-0.12584663927555084},{"word":"so","start":58.97,"end":59.210003,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.09167987108230592},{"word":"i'm","start":59.210003,"end":59.370003,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02957819774746895},{"word":"sure","start":59.370003,"end":59.61,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.02826482057571411},{"word":"she'll","start":59.61,"end":59.850002,"confidence":0.9519043,"punctuated_word":"she'll","sentiment":"neutral","sentiment_score":-0.02012326382100582},{"word":"reply","start":59.850002,"end":60.170002,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.0023841187357902527},{"word":"to","start":60.170002,"end":60.33,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.001232154667377472},{"word":"your","start":60.33,"end":60.57,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.031277358531951904},{"word":"email","start":60.57,"end":60.89,"confidence":0.9614258,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.020951978862285617},{"word":"as","start":60.89,"end":61.050003,"confidence":0.9370117,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03751400113105774},{"word":"soon","start":61.050003,"end":61.21,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.04753858596086502},{"word":"as","start":61.21,"end":61.29,"confidence":0.96533203,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.030231572687625885},{"word":"she","start":61.29,"end":61.45,"confidence":0.99902344,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.024152405560016632},{"word":"has","start":61.45,"end":61.690002,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.035121142864227295},{"word":"a","start":61.690002,"end":61.77,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.012323610484600067},{"word":"second","start":61.77,"end":62.25,"confidence":1.0,"punctuated_word":"second","sentiment":"neutral","sentiment_score":-0.010284319519996645},{"word":"if","start":62.25,"end":62.410004,"confidence":0.7348633,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02142053097486496},{"word":"she's","start":62.410004,"end":62.65,"confidence":0.9980469,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.013930353336036204},{"word":"wanting","start":62.65,"end":62.97,"confidence":0.98828125,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":-0.012039318680763245},{"word":"a","start":62.97,"end":63.050003,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0032096318900585175},{"word":"demo","start":63.050003,"end":63.530003,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.02817416936159134},{"word":"and","start":63.530003,"end":63.690002,"confidence":0.9560547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01264026015996933},{"word":"to","start":63.690002,"end":63.850002,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02216324955224991},{"word":"go","start":63.850002,"end":64.090004,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.004122652113437653},{"word":"ahead","start":64.090004,"end":64.590004,"confidence":0.9995117,"punctuated_word":"ahead.","sentiment":"neutral","sentiment_score":-0.01288464292883873},{"word":"no","start":81.27,"end":81.59,"confidence":0.7944336,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.047277506440877914},{"word":"worries","start":81.59,"end":81.909996,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.06611444056034088},{"word":"have","start":81.909996,"end":81.99,"confidence":1.0,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.040686577558517456},{"word":"a","start":81.99,"end":82.07,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00011887401342391968},{"word":"good","start":82.07,"end":82.31,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.012462623417377472},{"word":"day","start":82.31,"end":82.81,"confidence":0.99902344,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.009484704583883286},{"word":"yep","start":82.869995,"end":83.369995,"confidence":0.79833984,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08150701969861984},{"word":"madison","start":84.229996,"end":84.729996,"confidence":0.98828125,"punctuated_word":"Madison.","sentiment":"neutral","sentiment_score":0.10978451371192932},{"word":"no","start":88.869995,"end":89.11,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1827655732631683},{"word":"worries","start":89.11,"end":89.61,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.048591744154691696},{"word":"you","start":90.229996,"end":90.47,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.07888233661651611},{"word":"too","start":90.47,"end":90.79,"confidence":1.0,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.08259007334709167},{"word":"bye","start":90.79,"end":91.29,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0579368993639946}],"paragraphs":{"transcript":"\nThis is Madison. Hello? Hi. How can I help you? No.\n\nNot Ashley. No. It's not, but I can potentially help you. How can I help? Yep.\n\nOh, that's okay. Leave her with Ashley. I'll send her a reminder, but I would just wait for her to respond. She's pretty flat out at the minute, so I'm sure she'll reply to your email as soon as she has a second if she's wanting a demo and to go ahead. No worries.\n\nHave a good day. Yep. Madison. No worries. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"This is Madison.","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.028264911845326424},{"text":"Hello?","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.031134167686104774},{"text":"Hi.","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":0.13560399413108826},{"text":"How can I help you?","start":10.88,"end":12.015,"sentiment":"neutral","sentiment_score":0.09327410459518433},{"text":"No.","start":12.815001,"end":13.055,"sentiment":"neutral","sentiment_score":-0.07526113092899323}],"sentiment":"neutral","sentiment_score":0.05842202630910007,"num_words":11,"start":0.16,"end":13.055},{"sentences":[{"text":"Not Ashley.","start":13.055,"end":13.795,"sentiment":"neutral","sentiment_score":-0.06617029756307602},{"text":"No.","start":19.775,"end":20.095001,"sentiment":"neutral","sentiment_score":-0.09867571294307707},{"text":"It's not, but I can potentially help you.","start":20.095001,"end":21.935001,"sentiment":"neutral","sentiment_score":-0.006989651126787067},{"text":"How can I help?","start":21.935001,"end":22.835,"sentiment":"neutral","sentiment_score":0.0614535603672266},{"text":"Yep.","start":40.925,"end":41.425,"sentiment":"neutral","sentiment_score":0.05671513080596924}],"sentiment":"neutral","sentiment_score":0.000974740949459374,"num_words":16,"start":13.055,"end":41.425},{"sentences":[{"text":"Oh, that's okay.","start":50.570004,"end":51.47,"sentiment":"neutral","sentiment_score":0.06618958959976833},{"text":"Leave her with Ashley.","start":52.25,"end":53.29,"sentiment":"neutral","sentiment_score":0.05533136427402496},{"text":"I'll send her a reminder, but I would just wait for her to respond.","start":53.29,"end":56.99,"sentiment":"neutral","sentiment_score":0.019905395273651396},{"text":"She's pretty flat out at the minute, so I'm sure she'll reply to your email as soon as she has a second if she's wanting a demo and to go ahead.","start":57.050003,"end":64.590004,"sentiment":"neutral","sentiment_score":-0.05450102485596172},{"text":"No worries.","start":81.27,"end":81.909996,"sentiment":"neutral","sentiment_score":-0.0566959735006094}],"sentiment":"neutral","sentiment_score":-0.02045099921869459,"num_words":54,"start":50.570004,"end":81.909996},{"sentences":[{"text":"Have a good day.","start":81.909996,"end":82.81,"sentiment":"neutral","sentiment_score":-0.009397446177899837},{"text":"Yep.","start":82.869995,"end":83.369995,"sentiment":"neutral","sentiment_score":0.08150701969861984},{"text":"Madison.","start":84.229996,"end":84.729996,"sentiment":"neutral","sentiment_score":0.10978451371192932},{"text":"No worries.","start":88.869995,"end":89.61,"sentiment":"neutral","sentiment_score":0.11567865870893},{"text":"You too.","start":90.229996,"end":90.79,"sentiment":"neutral","sentiment_score":0.0807362049818039}],"sentiment":"neutral","sentiment_score":0.05465314760804176,"num_words":10,"start":81.909996,"end":90.79},{"sentences":[{"text":"Bye.","start":90.79,"end":91.29,"sentiment":"neutral","sentiment_score":0.0579368993639946}],"sentiment":"neutral","sentiment_score":0.0579368993639946,"num_words":1,"start":90.79,"end":91.29}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This is Madison. Hello?\n\nChannel 0: Oh, hi. Good day.\n\nChannel 1: Hi. How can\n\nChannel 0: Hi,\n\nChannel 1: I\n\nChannel 0: Ashley.\n\nChannel 1: help you? No.\n\nChannel 0: Yeah.\n\nChannel 1: Not Ashley.\n\nChannel 0: Oh, this you mean this isn't Ashley Patterson?\n\nChannel 1: No. It's not, but I can potentially help you. How can I help?\n\nChannel 0: Oh, Chris, I'm I'm Andrew from Vigilance AI, and I I was actually I had spoke to Ashley before, probably a few months ago, and she was busy. So I sent her an email with some information about our AI MDR platform, which is why\n\nChannel 1: Yep.\n\nChannel 0: I'm calling back to see if we could follow-up and find out if now might be a better time to schedule a quick demo with her.\n\nChannel 1: Oh, that's okay. Leave her with Ashley. I'll send her a reminder, but I would just wait for her to respond. She's pretty flat out at the minute, so I'm sure she'll reply to your email as soon as she has a second if she's wanting a demo and to go ahead.\n\nChannel 0: Oh, I see. I see. So, yeah, I'm going to just resend her that invite. Hopefully, we can get a response from her, but, yeah, I'm just actually checking if I can get her. I I appreciate your help.\n\nOh,\n\nChannel 1: No\n\nChannel 0: by the\n\nChannel 1: worries.\n\nChannel 0: way, I didn't\n\nChannel 1: Have a good\n\nChannel 0: catch\n\nChannel 1: day.\n\nChannel 0: your name.\n\nChannel 1: Yep. Madison.\n\nChannel 0: Alright. Thank you for your help. Have a great\n\nChannel 1: No\n\nChannel 0: day.\n\nChannel 1: worries. You too. Bye.","paragraphs":[{"sentences":[{"text":"This is Madison.","start":0.16,"end":0.98,"sentiment":"neutral","sentiment_score":0.028264911845326424},{"text":"Hello?","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.031134167686104774}],"sentiment":"neutral","sentiment_score":0.02898222580552101,"channel":1,"num_words":4,"start":0.16,"end":5.7799997},{"sentences":[{"text":"Oh, hi.","start":7.04,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.19999604672193527},{"text":"Good day.","start":8.0,"end":8.82,"sentiment":"positive","sentiment_score":0.3556530624628067}],"sentiment":"neutral","sentiment_score":0.277824554592371,"channel":0,"num_words":4,"start":7.04,"end":8.82},{"sentences":[{"text":"Hi.","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":0.13560399413108826},{"text":"How can","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":0.11017347872257233}],"sentiment":"neutral","sentiment_score":0.11865031719207764,"channel":1,"num_words":3,"start":10.639999,"end":11.28},{"sentences":[{"text":"Hi,","start":11.12,"end":11.36,"sentiment":"neutral","sentiment_score":0.13830676674842834}],"sentiment":"neutral","sentiment_score":0.13830676674842834,"channel":0,"num_words":1,"start":11.12,"end":11.36},{"sentences":[{"text":"I","start":11.28,"end":11.44,"sentiment":"neutral","sentiment_score":0.1152673214673996}],"sentiment":"neutral","sentiment_score":0.1152673214673996,"channel":1,"num_words":1,"start":11.28,"end":11.44},{"sentences":[{"text":"Ashley.","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.09867584705352785}],"sentiment":"neutral","sentiment_score":0.09867584705352785,"channel":0,"num_words":1,"start":11.36,"end":11.86},{"sentences":[{"text":"help you?","start":11.44,"end":12.015,"sentiment":"neutral","sentiment_score":0.06537812203168869},{"text":"No.","start":12.815001,"end":13.055,"sentiment":"neutral","sentiment_score":-0.07526113092899323}],"sentiment":"neutral","sentiment_score":0.01849837104479472,"channel":1,"num_words":3,"start":11.44,"end":13.055},{"sentences":[{"text":"Yeah.","start":13.04,"end":13.54,"sentiment":"neutral","sentiment_score":-0.04426591470837593}],"sentiment":"neutral","sentiment_score":-0.04426591470837593,"channel":0,"num_words":1,"start":13.04,"end":13.54},{"sentences":[{"text":"Not Ashley.","start":13.055,"end":13.795,"sentiment":"neutral","sentiment_score":-0.06617029756307602}],"sentiment":"neutral","sentiment_score":-0.06617029756307602,"channel":1,"num_words":2,"start":13.055,"end":13.795},{"sentences":[{"text":"Oh, this you mean this isn't Ashley Patterson?","start":14.639999,"end":18.235,"sentiment":"neutral","sentiment_score":-0.03976745228283107}],"sentiment":"neutral","sentiment_score":-0.03976745228283107,"channel":0,"num_words":8,"start":14.639999,"end":18.235},{"sentences":[{"text":"No.","start":19.775,"end":20.095001,"sentiment":"neutral","sentiment_score":-0.09867571294307707},{"text":"It's not, but I can potentially help you.","start":20.095001,"end":21.935001,"sentiment":"neutral","sentiment_score":-0.006989651126787067},{"text":"How can I help?","start":21.935001,"end":22.835,"sentiment":"neutral","sentiment_score":0.0614535603672266}],"sentiment":"neutral","sentiment_score":0.007017024577810214,"channel":1,"num_words":13,"start":19.775,"end":22.835},{"sentences":[{"text":"Oh, Chris, I'm I'm Andrew from Vigilance AI, and I I was actually I had spoke to Ashley before, probably a few months ago, and she was busy.","start":24.135,"end":35.43,"sentiment":"neutral","sentiment_score":0.019328518504542962},{"text":"So I sent her an email with some information about our AI MDR platform, which is why","start":35.43,"end":41.225,"sentiment":"neutral","sentiment_score":0.02800911445828045}],"sentiment":"neutral","sentiment_score":0.02260785475373268,"channel":0,"num_words":45,"start":24.135,"end":41.225},{"sentences":[{"text":"Yep.","start":40.925,"end":41.425,"sentiment":"neutral","sentiment_score":0.05671513080596924}],"sentiment":"neutral","sentiment_score":0.05671513080596924,"channel":1,"num_words":1,"start":40.925,"end":41.425},{"sentences":[{"text":"I'm calling back to see if we could follow-up and find out if now might be a better time to schedule a quick demo with her.","start":41.225,"end":49.645,"sentiment":"neutral","sentiment_score":0.04161798918189911}],"sentiment":"neutral","sentiment_score":0.04161798918189911,"channel":0,"num_words":26,"start":41.225,"end":49.645},{"sentences":[{"text":"Oh, that's okay.","start":50.570004,"end":51.47,"sentiment":"neutral","sentiment_score":0.06618958959976833},{"text":"Leave her with Ashley.","start":52.25,"end":53.29,"sentiment":"neutral","sentiment_score":0.05533136427402496},{"text":"I'll send her a reminder, but I would just wait for her to respond.","start":53.29,"end":56.99,"sentiment":"neutral","sentiment_score":0.019905395273651396},{"text":"She's pretty flat out at the minute, so I'm sure she'll reply to your email as soon as she has a second if she's wanting a demo and to go ahead.","start":57.050003,"end":64.590004,"sentiment":"neutral","sentiment_score":-0.05450102485596172}],"sentiment":"neutral","sentiment_score":-0.01905696174631325,"channel":1,"num_words":52,"start":50.570004,"end":64.590004},{"sentences":[{"text":"Oh, I see.","start":66.485,"end":67.545,"sentiment":"neutral","sentiment_score":0.0014208294451236725},{"text":"I see.","start":67.685,"end":68.165,"sentiment":"neutral","sentiment_score":-0.005579177290201187},{"text":"So, yeah, I'm going to just resend her that invite.","start":68.165,"end":72.185,"sentiment":"neutral","sentiment_score":0.00560117531567812},{"text":"Hopefully, we can get a response from her, but, yeah, I'm just actually checking if I can get her.","start":72.965,"end":78.185,"sentiment":"neutral","sentiment_score":0.04663171952492312},{"text":"I I appreciate your help.","start":79.26,"end":80.72,"sentiment":"neutral","sentiment_score":0.3010988384485245}],"sentiment":"neutral","sentiment_score":0.06257981410584389,"channel":0,"num_words":39,"start":66.485,"end":80.72},{"sentences":[{"text":"Oh,","start":81.18,"end":81.420006,"sentiment":"neutral","sentiment_score":0.008800012990832329}],"sentiment":"neutral","sentiment_score":0.008800012990832329,"channel":0,"num_words":1,"start":81.18,"end":81.420006},{"sentences":[{"text":"No","start":81.27,"end":81.59,"sentiment":"neutral","sentiment_score":-0.047277506440877914}],"sentiment":"neutral","sentiment_score":-0.047277506440877914,"channel":1,"num_words":1,"start":81.27,"end":81.59},{"sentences":[{"text":"by the","start":81.420006,"end":81.66,"sentiment":"neutral","sentiment_score":-0.054285796359181404}],"sentiment":"neutral","sentiment_score":-0.054285796359181404,"channel":0,"num_words":2,"start":81.420006,"end":81.66},{"sentences":[{"text":"worries.","start":81.59,"end":81.909996,"sentiment":"neutral","sentiment_score":-0.06611444056034088}],"sentiment":"neutral","sentiment_score":-0.06611444056034088,"channel":1,"num_words":1,"start":81.59,"end":81.909996},{"sentences":[{"text":"way, I didn't","start":81.66,"end":82.14,"sentiment":"neutral","sentiment_score":-0.11657615999380748}],"sentiment":"neutral","sentiment_score":-0.11657615999380748,"channel":0,"num_words":3,"start":81.66,"end":82.14},{"sentences":[{"text":"Have a good","start":81.909996,"end":82.31,"sentiment":"neutral","sentiment_score":-0.009368360042572021}],"sentiment":"neutral","sentiment_score":-0.009368360042572021,"channel":1,"num_words":3,"start":81.909996,"end":82.31},{"sentences":[{"text":"catch","start":82.14,"end":82.380005,"sentiment":"neutral","sentiment_score":0.039403676986694336}],"sentiment":"neutral","sentiment_score":0.039403676986694336,"channel":0,"num_words":1,"start":82.14,"end":82.380005},{"sentences":[{"text":"day.","start":82.31,"end":82.81,"sentiment":"neutral","sentiment_score":-0.009484704583883286}],"sentiment":"neutral","sentiment_score":-0.009484704583883286,"channel":1,"num_words":1,"start":82.31,"end":82.81},{"sentences":[{"text":"your name.","start":82.380005,"end":83.04,"sentiment":"neutral","sentiment_score":0.0443790927529335}],"sentiment":"neutral","sentiment_score":0.0443790927529335,"channel":0,"num_words":2,"start":82.380005,"end":83.04},{"sentences":[{"text":"Yep.","start":82.869995,"end":83.369995,"sentiment":"neutral","sentiment_score":0.08150701969861984},{"text":"Madison.","start":84.229996,"end":84.729996,"sentiment":"neutral","sentiment_score":0.10978451371192932}],"sentiment":"neutral","sentiment_score":0.09564576670527458,"channel":1,"num_words":2,"start":82.869995,"end":84.729996},{"sentences":[{"text":"Alright.","start":86.54,"end":87.04,"sentiment":"neutral","sentiment_score":0.21069106459617615},{"text":"Thank you for your help.","start":87.18,"end":88.48,"sentiment":"positive","sentiment_score":0.4772754907608032},{"text":"Have a great","start":88.54,"end":89.100006,"sentiment":"positive","sentiment_score":0.35408052802085876}],"sentiment":"positive","sentiment_score":0.40659001138475204,"channel":0,"num_words":9,"start":86.54,"end":89.100006},{"sentences":[{"text":"No","start":88.869995,"end":89.11,"sentiment":"neutral","sentiment_score":0.1827655732631683}],"sentiment":"neutral","sentiment_score":0.1827655732631683,"channel":1,"num_words":1,"start":88.869995,"end":89.11},{"sentences":[{"text":"day.","start":89.100006,"end":89.600006,"sentiment":"neutral","sentiment_score":0.06718964874744415}],"sentiment":"neutral","sentiment_score":0.06718964874744415,"channel":0,"num_words":1,"start":89.100006,"end":89.600006},{"sentences":[{"text":"worries.","start":89.11,"end":89.61,"sentiment":"neutral","sentiment_score":0.048591744154691696},{"text":"You too.","start":90.229996,"end":90.79,"sentiment":"neutral","sentiment_score":0.0807362049818039},{"text":"Bye.","start":90.79,"end":91.29,"sentiment":"neutral","sentiment_score":0.0579368993639946}],"sentiment":"neutral","sentiment_score":0.06700026337057352,"channel":1,"num_words":4,"start":89.11,"end":91.29}]},"summary":{"result":"success","short":"The customer, Madison, receives a call from an agent from a company calledGenerationance AI. The agent explains that they had previously spoken to Ashley and sent her an email about their AI MDR platform. However, Ashley is busy and the agent decides to resend her an invite for a demo. The call ends with the agent thanking the customer for their help."},"intents":{"segments":[{"text":"I'm calling back to see if we could follow-up and find out if now might be a better time to schedule a quick demo with her.","start_word":87,"end_word":112,"intents":[{"intent":"Schedule demo with ashley patterson","confidence_score":0.05976946}]}]},"sentiments":{"segments":[{"text":"This is Madison. Hello? Oh, hi.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.09774912893772124},{"text":"Good day.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.3550122380256653},{"text":"Hi. How Hi, can I Ashley. help you? No. Yeah. Not Ashley. Oh, this you mean this isn't Ashley Patterson? No. It's not, but I can potentially help you. How can I help? Oh, Chris, I'm I'm Andrew from Vigilance AI, and I I was actually I had spoke to Ashley before, probably a few months ago, and she was busy. So I sent her an email with some information about our AI MDR platform, which is why Yep. I'm calling back to see if we could follow-up and find out if now might be a better time to schedule a quick demo with her. Oh, that's okay. Leave her with Ashley. I'll send her a reminder, but I would just wait for her to respond. She's pretty flat out at the minute, so I'm sure she'll reply to your email as soon as she has a second if she's wanting a demo and to go ahead. Oh, I see. I see. So, yeah, I'm going to just resend her that invite. Hopefully, we can get a response from her, but, yeah, I'm just actually checking if I can get her. I I appreciate your help. Oh, No by the worries. way, I didn't Have a good catch day. your name. Yep. Madison. Alright.","start_word":8,"end_word":221,"sentiment":"neutral","sentiment_score":0.017677154392004013},{"text":"Thank you for your help.","start_word":222,"end_word":226,"sentiment":"positive","sentiment_score":0.4678608775138855},{"text":"Have a great No day. worries. You too. Bye.","start_word":227,"end_word":235,"sentiment":"neutral","sentiment_score":0.15447071194648743}],"average":{"sentiment":"neutral","sentiment_score":0.03643638610839844}}}}