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No. Actually, the SKU SKU, the quote he provided, and so I just checked the SKU and bigger data. The price is $1.83 per unit, and he has given us a price for one unit is $21.01. Yep. Now it's, like, a new licenses. And, yeah, plan on Sorry? Nope. Court ID is 1740985. Right. Right. Non volume one. No. Because on the card data portal, the pricing is $1.83. And he has provided us with three up to $1.01. And we have processed the payment. We have processed the payment. So I just want to want a cross check, like, what's the issue. Okay. Yeah. Definitely. We'll give him a call tomorrow and check. In the meantime, if you cannot just process the order, or else if you can just process yep. We have already done mhmm. Order number is 770 3109. Yep. Order number. 7703 109. And we have made a payment. No worries. You can process with that. I just want to make the mhmm. Mhmm. Mhmm. Okay. Alright. No worries then. We can put it on hold. Yeah. Yeah. Sure. We'll give a call tomorrow to Omar and cross check once, and then we'll update you. Alright. Thanks, Linda, for your call. Thanks. I appreciate it. 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Hi, Ross. This is Lyndall from. Sorry I missed your call. Good. Thank you. How can I help you today? Okay. Who did the quote for you? I don't do quotes. Okay. So what vendor was this for? Was it what's the Okay. I don't know. I'm sorry. I all I do is process the orders. I is it a renewal or something? It's new licenses. Is it cotermed? Is it cotermed? No. What's the quote number, please? 1740985. Okay. Let me have a look. I don't know much about this. I'm really sorry. Yeah. So he's non volume licenses. Okay. Quick links. So he he's received a quote for this from from Tungsten themselves. So I'm not yeah. I'm not sure. He's just gone off their pricing. And what was okay. Yeah. I'm not I'm not yeah. I'm not sure. He does all the quoting for Tungsten, and he's actually off today. Is there any chance that you could call him tomorrow? Yeah. Okay. What was your PO what was your PO number? Oh, hang on a tick. Sorry. So that's the order confirmation number, is it? 7 sorry. 7. Yep. 109. Okay. 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Hi, Ross. This is Lyndall from. Sorry I missed your call. Good.\n\nThank you. How can I help you today? Okay. Who did the quote for you? I don't do quotes.\n\nOkay. So what vendor was this for? Was it what's the Okay. I don't know. I'm sorry.\n\nI all I do is process the orders. I is it a renewal or something? It's new licenses. Is it cotermed? Is it cotermed?\n\nNo. What's the quote number, please? 1740985. Okay. Let me have a look.\n\nI don't know much about this. I'm really sorry. Yeah. So he's non volume licenses. Okay.\n\nQuick links. So he he's received a quote for this from from Tungsten themselves. So I'm not yeah. I'm not sure. He's just gone off their pricing.\n\nAnd what was okay. Yeah. I'm not I'm not yeah. I'm not sure. He does all the quoting for Tungsten, and he's actually off today.\n\nIs there any chance that you could call him tomorrow? Yeah. Okay. What was your PO what was your PO number? Oh, hang on a tick.\n\nSorry. 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sorry.","start":197.24,"end":198.78,"sentiment":"neutral","sentiment_score":-0.0012648720294237137},{"text":"7.","start":199.0,"end":199.5,"sentiment":"neutral","sentiment_score":0.0012644650414586067},{"text":"Yep.","start":202.76001,"end":203.26001,"sentiment":"neutral","sentiment_score":0.0021360814571380615}],"sentiment":"neutral","sentiment_score":0.008859740426907172,"num_words":13,"start":189.905,"end":203.26001},{"sentences":[{"text":"109.","start":205.64,"end":206.94,"sentiment":"neutral","sentiment_score":0.005350942723453045},{"text":"Okay.","start":218.13501,"end":218.615,"sentiment":"neutral","sentiment_score":-0.005268314853310585},{"text":"Yeah.","start":218.615,"end":219.095,"sentiment":"neutral","sentiment_score":-0.02645149640738964},{"text":"So I haven't processed this yet.","start":219.095,"end":224.51,"sentiment":"neutral","sentiment_score":-0.1470996563633283},{"text":"I've okay.","start":224.51,"end":229.62999,"sentiment":"neutral","sentiment_score":-0.10212286934256554}],"sentiment":"neutral","sentiment_score":-0.10120114049112255,"num_words":11,"start":205.64,"end":229.62999},{"sentences":[{"text":"I'm gonna put it on hold.","start":229.62999,"end":231.65,"sentiment":"neutral","sentiment_score":-0.09899462883671124},{"text":"No.","start":236.03,"end":236.53,"sentiment":"neutral","sentiment_score":-0.18584223091602323},{"text":"No.","start":237.955,"end":238.275,"sentiment":"neutral","sentiment_score":-0.12258361279964448},{"text":"We'll we'll wait and see about the pricing first before I process it because tungsten don't do returns.","start":238.275,"end":248.295,"sentiment":"neutral","sentiment_score":-0.16546771385603481},{"text":"Okay?","start":251.555,"end":252.055,"sentiment":"neutral","sentiment_score":-0.039673179388046265}],"sentiment":"neutral","sentiment_score":-0.14520317205676325,"num_words":27,"start":229.62999,"end":252.055},{"sentences":[{"text":"So, yeah, I've I've put it on hold, and you can let me know when to go ahead with it.","start":252.6,"end":260.46,"sentiment":"neutral","sentiment_score":0.02369003538042307},{"text":"No worries.","start":266.92694,"end":267.6469,"sentiment":"neutral","sentiment_score":0.20425744354724884},{"text":"Thank you very much.","start":267.6469,"end":268.94693,"sentiment":"positive","sentiment_score":0.4656426012516022},{"text":"Okay.","start":269.48694,"end":269.98694,"sentiment":"neutral","sentiment_score":0.2765344977378845},{"text":"Bye.","start":270.3669,"end":270.8669,"sentiment":"positive","sentiment_score":0.43170589208602905}],"sentiment":"neutral","sentiment_score":0.12332594248333148,"num_words":28,"start":252.6,"end":270.8669}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Yeah. Hi, Ross. This is Lyndall from. Sorry I missed your call.\n\nChannel 0: Hey. Hi, Landon. How are you?\n\nChannel 1: Good. Thank you. How can I help you today?\n\nChannel 0: Landon, actually, I was just getting back to you regarding the quote you guys sent us.\n\nChannel 1: Okay. Who did the quote for you? I don't do quotes.\n\nChannel 0: Omar Omar\n\nChannel 1: Okay. So what\n\nChannel 0: Omar\n\nChannel 1: vendor was this for? Was\n\nChannel 0: Zia.\n\nChannel 1: it\n\nChannel 0: No.\n\nChannel 1: what's\n\nChannel 0: Actually,\n\nChannel 1: the\n\nChannel 0: the SKU SKU, the quote he provided, and so I just checked the SKU and bigger data. The price is $1.83 per unit, and he has given us a price for one unit is $21.01.\n\nChannel 1: Okay. I don't know. I'm sorry. I all I do is process the orders. I is it a renewal or something?\n\nChannel 0: Yep. Now it's, like, a new licenses.\n\nChannel 1: It's new\n\nChannel 0: And,\n\nChannel 1: licenses. Is\n\nChannel 0: yeah,\n\nChannel 1: it\n\nChannel 0: plan\n\nChannel 1: cotermed?\n\nChannel 0: on Sorry?\n\nChannel 1: Is it cotermed?\n\nChannel 0: Nope.\n\nChannel 1: No. What's the quote number, please?\n\nChannel 0: Court ID is 1740985.\n\nChannel 1: 1740985.\n\nChannel 0: Right.\n\nChannel 1: Okay. Let me have a look. I don't know much about this. I'm really sorry. Yeah.\n\nSo he's non volume licenses.\n\nChannel 0: Right. Non volume one.\n\nChannel 1: Okay. Quick links. So he he's received a quote for this from from Tungsten themselves. So I'm not yeah. I'm not sure.\n\nHe's just gone off their pricing. And\n\nChannel 0: No. Because\n\nChannel 1: what was\n\nChannel 0: on the card data portal, the pricing is $1.83. And he has\n\nChannel 1: okay.\n\nChannel 0: provided us with three up to $1.01.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: I'm not\n\nChannel 0: we\n\nChannel 1: I'm not\n\nChannel 0: have processed the payment. We have processed the payment. So I just want to want a cross check, like, what's the issue.\n\nChannel 1: yeah. I'm not sure. He does all the quoting for Tungsten, and he's actually off today.\n\nChannel 0: Okay.\n\nChannel 1: Is there any chance that you could call him tomorrow?\n\nChannel 0: Yeah. Definitely. We'll give him a call tomorrow and check.\n\nChannel 1: Yeah.\n\nChannel 0: In the meantime, if you cannot just process the order, or else if\n\nChannel 1: Okay.\n\nChannel 0: you can just process yep.\n\nChannel 1: What was your\n\nChannel 0: We have\n\nChannel 1: PO\n\nChannel 0: already done\n\nChannel 1: what\n\nChannel 0: mhmm.\n\nChannel 1: was your PO\n\nChannel 0: Order number is 770\n\nChannel 1: number?\n\nChannel 0: 3109.\n\nChannel 1: Oh, hang on a tick. Sorry. So that's the order confirmation number, is it?\n\nChannel 0: Yep. Order number.\n\nChannel 1: 7 sorry. 7.\n\nChannel 0: 7703\n\nChannel 1: Yep.\n\nChannel 0: 109.\n\nChannel 1: 109.\n\nChannel 0: And we have made a payment.\n\nChannel 1: Okay. Yeah. So I haven't processed this yet. I've okay. I'm gonna put it on hold.\n\nChannel 0: No worries. You can process with that. I just\n\nChannel 1: No.\n\nChannel 0: want to make the mhmm.\n\nChannel 1: No.\n\nChannel 0: Mhmm.\n\nChannel 1: We'll we'll wait and see about the pricing first before I process\n\nChannel 0: Mhmm.\n\nChannel 1: it because tungsten don't do returns.\n\nChannel 0: Okay. Alright. No\n\nChannel 1: Okay?\n\nChannel 0: worries then. We can put\n\nChannel 1: So,\n\nChannel 0: it on hold. Yeah. Yeah.\n\nChannel 1: yeah, I've I've put it on hold, and you can let me know when to go ahead with it.\n\nChannel 0: Sure. We'll give a call tomorrow to Omar and cross check once, and then we'll update you.\n\nChannel 1: No worries. Thank you very much.\n\nChannel 0: Alright.\n\nChannel 1: Okay.\n\nChannel 0: Thanks, Linda, for\n\nChannel 1: Bye.\n\nChannel 0: your call. Thanks. I appreciate it. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.019227420911192897}],"sentiment":"neutral","sentiment_score":0.019227420911192897,"channel":0,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Yeah.","start":5.12,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.04460798949003219},{"text":"Hi, Ross.","start":5.3599997,"end":6.0,"sentiment":"neutral","sentiment_score":0.10241539776325226},{"text":"This is Lyndall from.","start":6.0,"end":7.22,"sentiment":"neutral","sentiment_score":0.1417762041091919},{"text":"Sorry I missed your call.","start":7.68,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.04706704318523407}],"sentiment":"neutral","sentiment_score":0.04843403212726116,"channel":1,"num_words":12,"start":5.12,"end":9.139999},{"sentences":[{"text":"Hey.","start":10.24,"end":10.559999,"sentiment":"neutral","sentiment_score":0.11026611924171448},{"text":"Hi, Landon.","start":10.559999,"end":11.219999,"sentiment":"neutral","sentiment_score":0.23028835654258728},{"text":"How are you?","start":11.5199995,"end":12.255,"sentiment":"neutral","sentiment_score":0.28632664680480957}],"sentiment":"neutral","sentiment_score":0.2383037954568863,"channel":0,"num_words":6,"start":10.24,"end":12.255},{"sentences":[{"text":"Good.","start":12.48,"end":12.799999,"sentiment":"positive","sentiment_score":0.6573091745376587},{"text":"Thank you.","start":12.799999,"end":13.28,"sentiment":"positive","sentiment_score":0.6762522161006927},{"text":"How can I help you today?","start":13.28,"end":14.58,"sentiment":"positive","sentiment_score":0.44368889431158703}],"sentiment":"positive","sentiment_score":0.5191052191787295,"channel":1,"num_words":9,"start":12.48,"end":14.58},{"sentences":[{"text":"Landon, actually, I was just getting back to you regarding the quote you guys sent 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Omar","start":27.295,"end":33.23,"sentiment":"neutral","sentiment_score":-0.08395491540431976}],"sentiment":"neutral","sentiment_score":-0.08395491540431976,"channel":0,"num_words":2,"start":27.295,"end":33.23},{"sentences":[{"text":"Okay.","start":33.21,"end":33.69,"sentiment":"neutral","sentiment_score":-0.05456170067191124},{"text":"So what","start":33.69,"end":34.57,"sentiment":"neutral","sentiment_score":-0.05709395185112953}],"sentiment":"neutral","sentiment_score":-0.056249868124723434,"channel":1,"num_words":3,"start":33.21,"end":34.57},{"sentences":[{"text":"Omar","start":34.383335,"end":34.883335,"sentiment":"neutral","sentiment_score":-0.07106079161167145}],"sentiment":"neutral","sentiment_score":-0.07106079161167145,"channel":0,"num_words":1,"start":34.383335,"end":34.883335},{"sentences":[{"text":"vendor was this 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SKU SKU, the quote he provided, and so I just checked the SKU and bigger data.","start":38.489998,"end":46.245003,"sentiment":"neutral","sentiment_score":-0.04914674601134132},{"text":"The price is $1.83 per unit, and he has given us a price for one unit is $21.01.","start":46.245003,"end":53.945,"sentiment":"neutral","sentiment_score":-0.061855432060029775}],"sentiment":"neutral","sentiment_score":-0.05568264169352395,"channel":0,"num_words":35,"start":38.489998,"end":53.945},{"sentences":[{"text":"Okay.","start":56.850002,"end":57.350002,"sentiment":"neutral","sentiment_score":-0.055417146533727646},{"text":"I don't know.","start":57.65,"end":59.11,"sentiment":"neutral","sentiment_score":-0.15483268102010092},{"text":"I'm sorry.","start":59.170002,"end":59.99,"sentiment":"neutral","sentiment_score":-0.18794070929288864},{"text":"I all I do is process the orders.","start":60.13,"end":62.63,"sentiment":"neutral","sentiment_score":-0.0987337976694107},{"text":"I is it a renewal or 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please?","start":83.299995,"end":85.0,"sentiment":"neutral","sentiment_score":-0.04924627169966698}],"sentiment":"neutral","sentiment_score":-0.06277391500771046,"channel":1,"num_words":6,"start":83.06,"end":85.0},{"sentences":[{"text":"Court ID is 1740985.","start":86.34,"end":89.56,"sentiment":"neutral","sentiment_score":-0.010180922923609614}],"sentiment":"neutral","sentiment_score":-0.010180922923609614,"channel":0,"num_words":4,"start":86.34,"end":89.56},{"sentences":[{"text":"1740985.","start":90.579994,"end":94.03999,"sentiment":"neutral","sentiment_score":-0.00728619797155261}],"sentiment":"neutral","sentiment_score":-0.00728619797155261,"channel":1,"num_words":1,"start":90.579994,"end":94.03999},{"sentences":[{"text":"Right.","start":95.14,"end":95.64,"sentiment":"neutral","sentiment_score":-0.007550461683422327}],"sentiment":"neutral","sentiment_score":-0.007550461683422327,"channel":0,"num_words":1,"start":95.14,"end":95.64},{"sentences":[{"text":"Okay.","start":96.235,"end":96.735,"sentiment":"neutral","sentiment_score":-0.016318410634994507},{"text":"Let me have a look.","start":97.035,"end":98.075005,"sentiment":"neutral","sentiment_score":-0.026614201068878175},{"text":"I don't know much about this.","start":98.075005,"end":99.675,"sentiment":"neutral","sentiment_score":-0.17935702204704285},{"text":"I'm really sorry.","start":99.675,"end":100.735,"sentiment":"neutral","sentiment_score":-0.22673173745473227},{"text":"Yeah.","start":103.915,"end":104.315,"sentiment":"neutral","sentiment_score":-0.08264227956533432}],"sentiment":"neutral","sentiment_score":-0.12427306501194835,"channel":1,"num_words":16,"start":96.235,"end":104.315},{"sentences":[{"text":"So he's non volume licenses.","start":104.315,"end":108.47,"sentiment":"neutral","sentiment_score":-0.07969522029161454}],"sentiment":"neutral","sentiment_score":-0.07969522029161454,"channel":1,"num_words":5,"start":104.315,"end":108.47},{"sentences":[{"text":"Right.","start":109.565,"end":110.045,"sentiment":"neutral","sentiment_score":-0.025478463619947433},{"text":"Non volume 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Ross tells Landon that Omar is the non volumes licenses and provides the pricing for one unit. Landon explains that they have already processed the payment and will call Omar to check the pricing. Ross puts Landon on hold to check the pricing and promises to update him when it's ready."},"intents":{"segments":[{"text":"Landon, actually, I was just getting back to you regarding the quote you guys sent us. Okay.","start_word":28,"end_word":44,"intents":[{"intent":"Request quote","confidence_score":0.15395917}]},{"text":"Because what was on the card data portal, the pricing is $1.83. And he has okay. provided us with three up to $1.01. Yeah.","start_word":217,"end_word":240,"intents":[{"intent":"Confirm pricing","confidence_score":0.029754432}]},{"text":"And I'm not we I'm not have processed the payment. We have processed the payment. So I just want to want a cross check, like, what's the issue. yeah.","start_word":242,"end_word":270,"intents":[{"intent":"Check payment status","confidence_score":0.10310708},{"intent":"Process order","confidence_score":0.8219153}]},{"text":"So I just want to want a cross check, like, what's the issue. yeah.","start_word":256,"end_word":269,"intents":[{"intent":"Check order","confidence_score":0.0020635352}]},{"text":"So that's the order confirmation number, is it? Yep.","start_word":351,"end_word":359,"intents":[{"intent":"Confirm order","confidence_score":0.008826775}]},{"text":"We'll we'll wait and see about the pricing first before I process Mhmm. it because tungsten don't do returns. Okay.","start_word":408,"end_word":427,"intents":[{"intent":"Wait for pricing","confidence_score":0.11438606}]},{"text":"We'll give a call tomorrow to Omar and cross check once, and then we'll update you. No worries.","start_word":462,"end_word":479,"intents":[{"intent":"Update call","confidence_score":0.16785625}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Hi, Ross. This is Lyndall from. Sorry I missed your call. Hey. Hi, Landon. How are you?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.1189364641904831},{"text":"Good. Thank you. How can I help you today?","start_word":19,"end_word":27,"sentiment":"positive","sentiment_score":0.5240715742111206},{"text":"Landon, actually, I was just getting back to you regarding the quote you guys sent us. Okay. Who did the quote for you? I don't do quotes. Omar Omar Okay. So what Omar vendor was this for? Was Zia. it No. what's Actually, the the SKU SKU, the quote he provided, and so I just checked the SKU and bigger data. The price is $1.83 per unit, and he has given us a price for one unit is $21.01. Okay. I don't know. I'm sorry. I all I do is process the orders. I is it a renewal or something? Yep. Now it's, like, a new licenses. It's new And, licenses. Is yeah, it plan cotermed? on Sorry? Is it cotermed? Nope. No. What's the quote number, please? Court ID is 1740985. 1740985. Right. Okay. Let me have a look. I don't know much about this. I'm really sorry. Yeah. So he's non volume licenses. Right. Non volume one. Okay. Quick links. So he he's received a quote for this from from Tungsten themselves. So I'm not yeah. I'm not sure. He's just gone off their pricing. And No. Because what was on the card data portal, the pricing is $1.83. And he has okay. provided us with three up to $1.01. Yeah.","start_word":28,"end_word":240,"sentiment":"neutral","sentiment_score":-0.08001361042261124},{"text":"And I'm not we I'm not have processed the payment.","start_word":241,"end_word":250,"sentiment":"negative","sentiment_score":-0.33969441056251526},{"text":"We have processed the payment. So I just want to want a cross check, like, what's the issue. yeah. I'm not sure. He does all the quoting for Tungsten, and he's actually off today. Okay. Is there any chance that you could call him tomorrow? Yeah. Definitely. We'll give him a call tomorrow and check. Yeah. In the meantime, if you cannot just process the order, or else if Okay. you can just process yep. What was your We have PO already done what mhmm. was your PO Order number is 770 number? 3109. Oh, hang on a tick. Sorry. So that's the order confirmation number, is it? Yep. Order number. 7 sorry. 7. 7703 Yep. 109. 109. And we have made a payment. Okay. Yeah. So I haven't processed this yet. I've okay. I'm gonna put it on hold. No worries. You can process with that. I just No. want to make the mhmm. No. Mhmm. We'll we'll wait and see about the pricing first before I process Mhmm. it because tungsten don't do returns. Okay. Alright. No Okay? worries then. We can put So, it on hold. Yeah. Yeah. yeah, I've I've put it on hold, and you can let me know when to go ahead with it. Sure. We'll give a call tomorrow to Omar and cross check once, and then we'll update you. No worries.","start_word":251,"end_word":479,"sentiment":"neutral","sentiment_score":-0.04605966433882713},{"text":"Thank you very much.","start_word":480,"end_word":483,"sentiment":"positive","sentiment_score":0.46246662735939026},{"text":"Alright. Okay.","start_word":484,"end_word":485,"sentiment":"neutral","sentiment_score":0.26593583822250366},{"text":"Thanks, Linda, for Bye.","start_word":486,"end_word":489,"sentiment":"positive","sentiment_score":0.4467726945877075},{"text":"your call.","start_word":490,"end_word":491,"sentiment":"neutral","sentiment_score":0.31505686044692993},{"text":"Thanks. I appreciate it. Bye.","start_word":492,"end_word":496,"sentiment":"positive","sentiment_score":0.7605277895927429}],"average":{"sentiment":"neutral","sentiment_score":-0.030252672863246812}}}}