{"metadata":{"transaction_key":"deprecated","request_id":"019f5dd6-b8ee-78d2-8243-8b23ce086972","sha256":"e93de9d0a28a86321bde54f788dfb2557c743ddbbeba7bf1c6539975bf6c8a6d","created":"2026-07-13T23:36:22.313Z","duration":41.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":48},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":22}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew.","confidence":0.6467285,"words":[{"word":"andrew","start":6.7999997,"end":7.2999997,"confidence":0.6467285,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.11233209073543549}],"paragraphs":{"transcript":"\nAndrew.","paragraphs":[{"sentences":[{"text":"Andrew.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.11233209073543549}],"sentiment":"neutral","sentiment_score":0.11233209073543549,"num_words":1,"start":6.7999997,"end":7.2999997}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave","confidence":1.0,"words":[{"word":"if","start":0.24,"end":0.48,"confidence":0.90283203,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0040725283324718475},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.015485024079680445},{"word":"record","start":0.71999997,"end":1.04,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.021317776292562485},{"word":"your","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.013612387701869013},{"word":"name","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.01440589874982834},{"word":"and","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01501227170228958},{"word":"reason","start":1.76,"end":2.08,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0006382670253515244},{"word":"for","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.008730299770832062},{"word":"calling","start":2.32,"end":2.82,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.00998113863170147},{"word":"i'll","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.004170174710452557},{"word":"see","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0009515974670648576},{"word":"if","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.00349967647343874},{"word":"this","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.007791081443428993},{"word":"person","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.00958320125937462},{"word":"is","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009241266176104546},{"word":"available","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0148656964302063},{"word":"thanks","start":12.559999,"end":13.059999,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5009404420852661},{"word":"please","start":13.535,"end":13.935,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0859031230211258},{"word":"stay","start":13.935,"end":14.335,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.07142052054405212},{"word":"on","start":14.335,"end":14.495,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03919389843940735},{"word":"the","start":14.495,"end":14.655,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.059874892234802246},{"word":"line","start":14.655,"end":15.155,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.035187408328056335},{"word":"i'm","start":37.25,"end":37.489998,"confidence":0.82250977,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4701161086559296},{"word":"sorry","start":37.489998,"end":37.989998,"confidence":0.97631836,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4928466081619262},{"word":"this","start":38.05,"end":38.29,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.7335392832756042},{"word":"person","start":38.29,"end":38.61,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6393181681632996},{"word":"is","start":38.61,"end":38.77,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6460192203521729},{"word":"not","start":38.77,"end":39.010002,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5954801440238953},{"word":"available","start":39.010002,"end":39.510002,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5418686866760254},{"word":"if","start":39.97,"end":40.13,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.171147421002388},{"word":"you","start":40.13,"end":40.29,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10216689854860306},{"word":"would","start":40.29,"end":40.45,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.11509092897176744},{"word":"like","start":40.45,"end":40.61,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.12285248935222626},{"word":"to","start":40.61,"end":40.77,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18561704456806183},{"word":"leave","start":40.77,"end":41.11194,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.09475083649158478}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.009063621051609516},{"text":"Thanks.","start":12.559999,"end":13.059999,"sentiment":"positive","sentiment_score":0.5009404420852661},{"text":"Please stay on the line.","start":13.535,"end":15.155,"sentiment":"neutral","sentiment_score":-0.020291048288345336},{"text":"I'm sorry.","start":37.25,"end":37.989998,"sentiment":"negative","sentiment_score":-0.4814813584089279},{"text":"This person is not available.","start":38.05,"end":39.510002,"sentiment":"negative","sentiment_score":-0.6312451004981995}],"sentiment":"neutral","sentiment_score":-0.13326623984451952,"num_words":29,"start":0.24,"end":39.510002},{"sentences":[{"text":"If you would like to leave","start":39.97,"end":41.11194,"sentiment":"neutral","sentiment_score":-0.13193760315577188}],"sentiment":"neutral","sentiment_score":-0.13193760315577188,"num_words":6,"start":39.97,"end":41.11194}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.009063621051609516}],"sentiment":"neutral","sentiment_score":-0.009063621051609516,"channel":1,"num_words":16,"start":0.24,"end":4.74},{"sentences":[{"text":"Andrew.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.11233209073543549}],"sentiment":"neutral","sentiment_score":0.11233209073543549,"channel":0,"num_words":1,"start":6.7999997,"end":7.2999997},{"sentences":[{"text":"Thanks.","start":12.559999,"end":13.059999,"sentiment":"positive","sentiment_score":0.5009404420852661},{"text":"Please stay on the line.","start":13.535,"end":15.155,"sentiment":"neutral","sentiment_score":-0.020291048288345336},{"text":"I'm sorry.","start":37.25,"end":37.989998,"sentiment":"negative","sentiment_score":-0.4814813584089279},{"text":"This person is not available.","start":38.05,"end":39.510002,"sentiment":"negative","sentiment_score":-0.6312451004981995},{"text":"If you would like to leave","start":39.97,"end":41.11194,"sentiment":"neutral","sentiment_score":-0.13193760315577188}],"sentiment":"neutral","sentiment_score":-0.23743834934736552,"channel":1,"num_words":19,"start":12.559999,"end":41.11194}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Andrew. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave"},"intents":{"segments":[{"text":"I'm sorry.","start_word":23,"end_word":24,"intents":[{"intent":"Request caller to stay on the line","confidence_score":0.08090405}]},{"text":"This person is not available.","start_word":25,"end_word":29,"intents":[{"intent":"Inform caller of availability","confidence_score":0.0004111404},{"intent":"Apologize for delay","confidence_score":0.00030209825}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.002593046985566616},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.5009404420852661},{"text":"Please stay on the line.","start_word":18,"end_word":22,"sentiment":"neutral","sentiment_score":-0.01104463916271925},{"text":"I'm sorry. This person is not available.","start_word":23,"end_word":29,"sentiment":"negative","sentiment_score":-0.5540122985839844},{"text":"If you would like to leave","start_word":30,"end_word":35,"sentiment":"neutral","sentiment_score":-0.1455308347940445}],"average":{"sentiment":"neutral","sentiment_score":-0.1244180699189504}}}}