{"metadata":{"transaction_key":"deprecated","request_id":"019dd60d-bdce-7893-885e-c7a03d5e5975","sha256":"28a63878386898c113bd8e8c4160c89f3241c3f6c1c776fbcea414c496135f3e","created":"2026-04-28T21:45:18.979Z","duration":6.0479374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":21},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours.","confidence":0.99902344,"words":[{"word":"hey","start":0.24,"end":0.39999998,"confidence":0.7446289,"punctuated_word":"Hey","sentiment":"positive","sentiment_score":0.554214358329773},{"word":"there","start":0.39999998,"end":0.79999995,"confidence":0.99658203,"punctuated_word":"there.","sentiment":"positive","sentiment_score":0.4996877312660218},{"word":"thanks","start":0.79999995,"end":1.12,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.8271647691726685},{"word":"for","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7530254125595093},{"word":"calling","start":1.28,"end":1.76,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7296900749206543},{"word":"comstock","start":1.76,"end":2.26,"confidence":0.98909503,"punctuated_word":"Comstock.","sentiment":"positive","sentiment_score":0.8117350339889526},{"word":"you've","start":2.72,"end":3.12,"confidence":0.9970703,"punctuated_word":"You've","sentiment":"positive","sentiment_score":0.5652469992637634},{"word":"reached","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"reached","sentiment":"positive","sentiment_score":0.5167254209518433},{"word":"us","start":3.36,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.47098034620285034},{"word":"outside","start":3.6799998,"end":4.16,"confidence":0.99902344,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":0.26887187361717224},{"word":"of","start":4.16,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12909965217113495},{"word":"our","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08286330103874207},{"word":"standard","start":4.48,"end":4.96,"confidence":1.0,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.1034182906150818},{"word":"business","start":4.96,"end":5.3599997,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.11775466799736024},{"word":"hours","start":5.3599997,"end":5.8599997,"confidence":1.0,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":0.03041456639766693}],"paragraphs":{"transcript":"\nHey there. Thanks for calling Comstock. You've reached us outside of our standard business hours.","paragraphs":[{"sentences":[{"text":"Hey there.","start":0.24,"end":0.79999995,"sentiment":"positive","sentiment_score":0.5269510447978973},{"text":"Thanks for calling Comstock.","start":0.79999995,"end":2.26,"sentiment":"positive","sentiment_score":0.7804038226604462},{"text":"You've reached us outside of our standard business hours.","start":2.72,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.25393056869506836}],"sentiment":"positive","sentiment_score":0.430726166566213,"num_words":15,"start":0.24,"end":5.8599997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours.","paragraphs":[{"sentences":[{"text":"Hey there.","start":0.24,"end":0.79999995,"sentiment":"positive","sentiment_score":0.5269510447978973},{"text":"Thanks for calling Comstock.","start":0.79999995,"end":2.26,"sentiment":"positive","sentiment_score":0.7804038226604462},{"text":"You've reached us outside of our standard business hours.","start":2.72,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.25393056869506836}],"sentiment":"positive","sentiment_score":0.430726166566213,"channel":1,"num_words":15,"start":0.24,"end":5.8599997}]},"summary":{"result":"success","short":"Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours."},"intents":{"segments":[{"text":"You've reached us outside of our standard business hours.","start_word":6,"end_word":14,"intents":[{"intent":"Communicate outside business hours","confidence_score":0.006276126}]}]},"sentiments":{"segments":[{"text":"Hey there. Thanks for calling Comstock.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.6998527646064758},{"text":"You've reached us outside of our standard business hours.","start_word":6,"end_word":14,"sentiment":"neutral","sentiment_score":0.2904300093650818}],"average":{"sentiment":"positive","sentiment_score":0.4658969243367513}}}}