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I'm calling because I have my own modem, and I'm fine to join you. Is that okay? I wanted to check whether is that fine. You oh, okay.\n\nOh, when do you close today? I'm not at home. I'm just ten minutes from home. I'll call you back. My name is Balaji.\n\nWhen do you close? Okay. Okay. Alright. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. I'm calling\n\nChannel 0: Mhmm.\n\nChannel 1: because I have my own modem,\n\nChannel 0: Mhmm.\n\nChannel 1: and I'm fine to join you.\n\nChannel 0: Okay.\n\nChannel 1: Is that okay? I wanted to check whether is that fine.\n\nChannel 0: May I know the make and model of the router for us\n\nChannel 1: You\n\nChannel 0: to check?\n\nChannel 1: oh, okay. Oh,\n\nChannel 0: Mhmm.\n\nChannel 1: when do you\n\nChannel 0: Is\n\nChannel 1: close\n\nChannel 0: it\n\nChannel 1: today? I'm not at home. I'm just ten minutes from home. I'll call you back.\n\nChannel 0: Yeah. Or may I know your name, please?\n\nChannel 1: My name is Balaji.\n\nChannel 0: Okay. Sure. You can call us back or email us.\n\nChannel 1: When do you close?\n\nChannel 0: No. That's fine. Actually, our office hour is until 6PM only, but we do have a after customer support.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: You can call that instead.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: K. Thank you. 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you.","start":79.635,"end":80.354996,"sentiment":"positive","sentiment_score":0.43181829154491425},{"text":"Bye.","start":80.354996,"end":80.854996,"sentiment":"neutral","sentiment_score":0.1701720654964447}],"sentiment":"neutral","sentiment_score":0.3071591854095459,"channel":0,"num_words":4,"start":79.315,"end":80.854996}]},"summary":{"result":"success","short":"A customer named Balaji calls Airtel tech support to check if his modem is fine. He is not at home and asks for the make and model of his router. The representative, Maureen, informs him that the office hour is until 6 PM and suggests calling back or emailing for after customer support."},"intents":{"segments":[{"text":"I wanted to check whether is that fine. May I know the make and model of the router for us You to check?","start_word":37,"end_word":59,"intents":[{"intent":"Check router status","confidence_score":0.31540784}]},{"text":"Actually, our office hour is until 6PM only, but we do have a after customer support. Okay.","start_word":114,"end_word":130,"intents":[{"intent":"Open office hours","confidence_score":0.00028579732}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22619688510894775},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.44068482518196106},{"text":"Hi. I'm Mhmm. calling because I have my own modem, Mhmm. and I'm fine to join you. Okay. Is that okay? I wanted to check whether is that fine. May I know the make and model of the router for us You to check? oh, okay. Oh, Mhmm. when do you Is close it today? I'm not at home. I'm just ten minutes from home. I'll call you back. Yeah. Or may I know your name, please? My name is Balaji. Okay. Sure. You can call us back or email us. When do you close? No. That's fine. Actually, our office hour is until 6PM only, but we do have a after customer support. Okay. Yeah. Okay. You can call that instead. Alright.","start_word":16,"end_word":138,"sentiment":"neutral","sentiment_score":0.02815856970846653},{"text":"Thank you.","start_word":139,"end_word":140,"sentiment":"positive","sentiment_score":0.4367445409297943},{"text":"K.","start_word":141,"end_word":141,"sentiment":"neutral","sentiment_score":0.1948280930519104},{"text":"Thank you.","start_word":142,"end_word":143,"sentiment":"positive","sentiment_score":0.4260337948799134},{"text":"Bye.","start_word":144,"end_word":144,"sentiment":"neutral","sentiment_score":0.2267240285873413}],"average":{"sentiment":"neutral","sentiment_score":0.08455651023171165}}}}