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Ronald.","start":17.705,"end":18.345,"sentiment":"neutral","sentiment_score":0.06641808648904164},{"text":"Can","start":18.345,"end":18.505,"sentiment":"neutral","sentiment_score":0.023638516664505005}],"sentiment":"neutral","sentiment_score":0.058357717096805574,"channel":1,"num_words":5,"start":17.305,"end":18.505},{"sentences":[{"text":"And","start":18.375,"end":18.455,"sentiment":"neutral","sentiment_score":0.026329968124628067}],"sentiment":"neutral","sentiment_score":0.026329968124628067,"channel":0,"num_words":1,"start":18.375,"end":18.455},{"sentences":[{"text":"you can you give me a callback this afternoon, mate?","start":18.505,"end":20.185,"sentiment":"neutral","sentiment_score":0.015749655943363906},{"text":"Sorry.","start":20.185,"end":20.345,"sentiment":"neutral","sentiment_score":-0.10835488140583038},{"text":"I'm about to go into a 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Ronald asks Matt to call him back later in the afternoon as he is about to join a meeting. Matt agrees to call back later."},"intents":{"segments":[{"text":"Can And you can you give me a callback this afternoon, mate?","start_word":46,"end_word":57,"intents":[{"intent":"Request callback","confidence_score":0.15986918}]}]},"sentiments":{"segments":[{"text":"Matt Cook speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.0424351692199707},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3464321792125702},{"text":"Matt, it's Ronald from Cloud Solution IT. How are you Hey, doing Ronald. today? Not too bad. How are you?","start_word":6,"end_word":25,"sentiment":"neutral","sentiment_score":0.23080408573150635},{"text":"I am doing wonderful. Thank you for asking.","start_word":26,"end_word":33,"sentiment":"positive","sentiment_score":0.7633058428764343},{"text":"Sir, I hope you still remember the company. Yep. I do, Ronald. Can And you can you give me a callback this afternoon, mate? Sorry. I'm about to go into a meeting. yeah. I can I can call you back later this afternoon?","start_word":34,"end_word":76,"sentiment":"neutral","sentiment_score":0.013964494690299034},{"text":"Thanks very much.","start_word":77,"end_word":79,"sentiment":"positive","sentiment_score":0.5210742950439453},{"text":"Alright.","start_word":80,"end_word":80,"sentiment":"neutral","sentiment_score":0.2174490988254547},{"text":"Thank Bye.","start_word":81,"end_word":82,"sentiment":"positive","sentiment_score":0.3724763393402099},{"text":"you. Alright. Alright.","start_word":83,"end_word":85,"sentiment":"neutral","sentiment_score":0.20817622542381287},{"text":"Thank you.","start_word":86,"end_word":87,"sentiment":"positive","sentiment_score":0.42809590697288513}],"average":{"sentiment":"neutral","sentiment_score":0.1805218703874195}}}}