{"metadata":{"transaction_key":"deprecated","request_id":"019dbd86-fe35-7b23-ab1c-42208b097e93","sha256":"1223fd80358f00b7e7c6b0c295a9ca842c53fa5f8a2a729088925dbfb0ff7e6b","created":"2026-04-24T03:27:16.074Z","duration":286.99194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":991,"output_tokens":74},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1095,"output_tokens":1098},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1095,"output_tokens":72}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Yintu. Larissa, O2 Financial. How are you going? Good. Oh, you sound a bit sick. Are you okay? Okay. Sorry. You just sounded a bit quiet. Perfect. Alright. Well, before I jump into it, I do need to let you know the calls are recorded. And if I could just get you confirmed security, full name, date of birth address? Perfect. Thank you. The reason for my call was I was wanting to touch base. I have obviously received both of your complaints, and I've been working through them with the letters that I've been sending you and and reviewing your responses. Everything that I do does have to go through the directors being Sevi and Bart. Sevi requested this afternoon. The reason he hasn't been engaged with the complaint resolution process is because the complaint was directed essentially towards him and his advice. He actually would like to, if given the opportunity by you, jump on the phone and have a chat. If you have time available Monday, he would appreciate to be able to jump on the phone and, I guess, provide the final resolution to everything. Yeah. Is there a time that does suit you better than others? Or So that would be the '20 yeah. Correct. Twenty seventh. No. It's not. No. No. We don't actually observe a a public holiday for Anzac Day. I know. Frustrating. After 1PM? Alright. Would say 3PM would be okay? Alright. Perfect. I will schedule that in and get him to give you a call then. Perfect. Alright. Amazing. I will do that. Otherwise, did you receive my email the other day with the OSA f f FDS documents? Yep. That's okay. Perfect. And I'm, at the moment, packaging up all of your annual review documents. So the the the the the the statements of your account balances and stuff like that to send you. It's just quite a lot of documents. I'm having trouble compressing it to be able to fit into an email, so it may end up being multiple emails to get that information to you just because it is quite large, but I'm working with my IT department to try and find a resolution to send everything to you in a way that's not messy. Yep. Alright. That's okay. So, yeah, I have all that to to send to you. I'm just trying to, yeah, figure out a way to to package it up. Outside of that, I did, I guess, wanna confirm. We've received a notice from Netwealth to remove us as the servicing adviser on your superannuation fund. That does make things a little bit difficult to be able to investigate from a complete picture, but I will still have a look and and come back to you in writing with respect to the the the concerns you had on your super fund. Okay? No. Yeah. We we have we have no authority on your account anymore, so we cannot inquire, make action, or direction on your account because we've been removed from being able to do any such things. We can't view your account anymore either. At this point, I shouldn't. I think I'm okay. But if I do, I will, of course, request them from you. Yep. Alright. Perfect. Well, I've scheduled that in with Sadi for Monday, 3PM, twenty seventh. He'll reach out and have a conversation with you then. Okay? Yes. Yeah. Same time. So New South Wales and Queensland are on the same time now. So perfect. Alright. We'll we'll speak to you then. You too. Have a great weekend. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":3.76,"end":4.24,"confidence":0.8027344,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.16483235359191897},{"word":"yintu","start":4.24,"end":4.72,"confidence":0.7512207,"punctuated_word":"Yintu.","sentiment":"neutral","sentiment_score":0.1878390610218048},{"word":"larissa","start":4.72,"end":5.22,"confidence":0.78792316,"punctuated_word":"Larissa,","sentiment":"neutral","sentiment_score":0.14674340188503265},{"word":"o2","start":5.2799997,"end":5.52,"confidence":0.4937744,"punctuated_word":"O2","sentiment":"neutral","sentiment_score":0.15466494858264923},{"word":"financial","start":5.52,"end":6.02,"confidence":0.98291016,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.15988999605178833},{"word":"how","start":7.12,"end":7.2799997,"confidence":0.66796875,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.223031222820282},{"word":"are","start":7.2799997,"end":7.3999996,"confidence":0.9243164,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1786126047372818},{"word":"you","start":7.3999996,"end":7.52,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22401154041290283},{"word":"going","start":7.52,"end":8.02,"confidence":0.98583984,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.2206248939037323},{"word":"good","start":8.48,"end":8.96,"confidence":0.9975586,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.2813819646835327},{"word":"oh","start":8.96,"end":9.2,"confidence":0.95751953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.24936379492282867},{"word":"you","start":9.2,"end":9.36,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.430269330739975},{"word":"sound","start":9.36,"end":9.599999,"confidence":0.99609375,"punctuated_word":"sound","sentiment":"negative","sentiment_score":-0.40037915110588074},{"word":"a","start":9.599999,"end":9.679999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4595296382904053},{"word":"bit","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.5083300471305847},{"word":"sick","start":9.92,"end":10.16,"confidence":0.9980469,"punctuated_word":"sick.","sentiment":"negative","sentiment_score":-0.5132047533988953},{"word":"are","start":10.16,"end":10.32,"confidence":0.9980469,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.21807417273521423},{"word":"you","start":10.32,"end":10.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21897348761558533},{"word":"okay","start":10.48,"end":10.98,"confidence":0.9995117,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":-0.18880024552345276},{"word":"okay","start":14.415,"end":14.655001,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02003001980483532},{"word":"sorry","start":14.655001,"end":14.975,"confidence":0.99853516,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.11520088464021684},{"word":"you","start":14.975,"end":15.055,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.20395657420158383},{"word":"just","start":15.055,"end":15.215,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12211623787879944},{"word":"sounded","start":15.215,"end":15.455,"confidence":0.87841797,"punctuated_word":"sounded","sentiment":"neutral","sentiment_score":-0.16952835023403168},{"word":"a","start":15.455,"end":15.535,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1912744641304016},{"word":"bit","start":15.535,"end":15.775001,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.19386239349842072},{"word":"quiet","start":15.775001,"end":16.275002,"confidence":1.0,"punctuated_word":"quiet.","sentiment":"neutral","sentiment_score":-0.2215621918439865},{"word":"perfect","start":19.615,"end":20.115,"confidence":0.99902344,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.34769734740257263},{"word":"alright","start":20.494999,"end":20.735,"confidence":0.84887695,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1422598361968994},{"word":"well","start":20.735,"end":21.055,"confidence":0.99902344,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.06861716508865356},{"word":"before","start":21.055,"end":21.295,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.029742266982793808},{"word":"i","start":21.295,"end":21.375,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.032787103205919266},{"word":"jump","start":21.375,"end":21.535,"confidence":1.0,"punctuated_word":"jump","sentiment":"neutral","sentiment_score":0.05323609709739685},{"word":"into","start":21.535,"end":21.775002,"confidence":0.9892578,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.03834637999534607},{"word":"it","start":21.775002,"end":21.855,"confidence":0.9897461,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.02158248797059059},{"word":"i","start":21.855,"end":21.935001,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03629932925105095},{"word":"do","start":21.935001,"end":22.175,"confidence":0.6303711,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.034906014800071716},{"word":"need","start":22.175,"end":22.255001,"confidence":0.9589844,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.05326429009437561},{"word":"to","start":22.255001,"end":22.415,"confidence":0.9580078,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03471729904413223},{"word":"let","start":22.415,"end":22.575,"confidence":0.9970703,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.03228447586297989},{"word":"you","start":22.575,"end":22.654999,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0391642227768898},{"word":"know","start":22.654999,"end":22.815,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.03909626603126526},{"word":"the","start":22.815,"end":22.975,"confidence":0.7680664,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03948336094617843},{"word":"calls","start":22.975,"end":23.295,"confidence":0.99902344,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":0.03768040239810944},{"word":"are","start":23.295,"end":23.375,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0381736122071743},{"word":"recorded","start":23.375,"end":23.875,"confidence":0.9645996,"punctuated_word":"recorded.","sentiment":"neutral","sentiment_score":0.047613028436899185},{"word":"and","start":25.01,"end":25.17,"confidence":0.9902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04234863445162773},{"word":"if","start":25.17,"end":25.41,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05227168649435043},{"word":"i","start":25.41,"end":25.490002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.056138794869184494},{"word":"could","start":25.490002,"end":25.650002,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.06714928895235062},{"word":"just","start":25.650002,"end":25.890001,"confidence":0.984375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06561852991580963},{"word":"get","start":25.890001,"end":25.970001,"confidence":0.9970703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.056737564504146576},{"word":"you","start":25.970001,"end":26.130001,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04303790628910065},{"word":"confirmed","start":26.130001,"end":26.37,"confidence":0.7314453,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.04796173423528671},{"word":"security","start":26.37,"end":26.85,"confidence":0.6882324,"punctuated_word":"security,","sentiment":"neutral","sentiment_score":0.04750926047563553},{"word":"full","start":26.85,"end":27.01,"confidence":0.9970703,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.07880350947380066},{"word":"name","start":27.01,"end":27.17,"confidence":0.9406738,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.05048288404941559},{"word":"date","start":27.17,"end":27.33,"confidence":0.9980469,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.06444758176803589},{"word":"of","start":27.33,"end":27.41,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05863072723150253},{"word":"birth","start":27.41,"end":27.57,"confidence":1.0,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":0.047833383083343506},{"word":"address","start":27.57,"end":28.07,"confidence":0.8312988,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.04339145869016647},{"word":"perfect","start":40.065,"end":40.385,"confidence":0.77246094,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5133839845657349},{"word":"thank","start":40.385,"end":40.625,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5680569410324097},{"word":"you","start":40.625,"end":41.125,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5243324041366577},{"word":"the","start":41.985,"end":42.225,"confidence":0.8442383,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.12976199388504028},{"word":"reason","start":42.225,"end":42.465,"confidence":0.9980469,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.07969298958778381},{"word":"for","start":42.465,"end":42.625,"confidence":0.49145508,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05401136726140976},{"word":"my","start":42.625,"end":42.785,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.030319184064865112},{"word":"call","start":42.785,"end":43.105,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05739394575357437},{"word":"was","start":43.105,"end":43.605,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.007856443524360657},{"word":"i","start":43.665,"end":43.905,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04817500710487366},{"word":"was","start":43.905,"end":44.145,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.02252495288848877},{"word":"wanting","start":44.145,"end":44.465,"confidence":1.0,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":0.04893740266561508},{"word":"to","start":44.465,"end":44.625,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09233205765485764},{"word":"touch","start":44.625,"end":44.945,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.11420845985412598},{"word":"base","start":44.945,"end":45.445,"confidence":0.9970703,"punctuated_word":"base.","sentiment":"neutral","sentiment_score":0.06350560486316681},{"word":"i","start":45.665,"end":46.165,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.062433578073978424},{"word":"have","start":47.184998,"end":47.585,"confidence":0.97802734,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0523575097322464},{"word":"obviously","start":47.585,"end":48.065,"confidence":0.8569336,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":-0.011300347745418549},{"word":"received","start":48.065,"end":48.385002,"confidence":0.9970703,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.04133351892232895},{"word":"both","start":48.385002,"end":48.545,"confidence":1.0,"punctuated_word":"both","sentiment":"neutral","sentiment_score":-0.07246459275484085},{"word":"of","start":48.545,"end":48.705,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.041551023721694946},{"word":"your","start":48.705,"end":48.864998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0560300275683403},{"word":"complaints","start":48.864998,"end":49.184998,"confidence":0.93237305,"punctuated_word":"complaints,","sentiment":"neutral","sentiment_score":-0.06058187410235405},{"word":"and","start":49.184998,"end":49.345,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04003766179084778},{"word":"i've","start":49.345,"end":49.505,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.03036587685346603},{"word":"been","start":49.505,"end":49.665,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.008658170700073242},{"word":"working","start":49.665,"end":49.985,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.035592541098594666},{"word":"through","start":49.985,"end":50.145,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.034526124596595764},{"word":"them","start":50.145,"end":50.645,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.06389463692903519},{"word":"with","start":51.149998,"end":51.39,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0712006613612175},{"word":"the","start":51.39,"end":51.55,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05759906768798828},{"word":"letters","start":51.55,"end":51.87,"confidence":0.99902344,"punctuated_word":"letters","sentiment":"neutral","sentiment_score":-0.06312224268913269},{"word":"that","start":51.87,"end":52.03,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.055331774055957794},{"word":"i've","start":52.03,"end":52.19,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.021047113463282585},{"word":"been","start":52.19,"end":52.35,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.0006158649921417236},{"word":"sending","start":52.35,"end":52.67,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.05409929156303406},{"word":"you","start":52.67,"end":52.989998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0479743629693985},{"word":"and","start":52.989998,"end":53.23,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015246741473674774},{"word":"and","start":53.23,"end":53.469997,"confidence":0.9589844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.00557149201631546},{"word":"reviewing","start":53.469997,"end":53.969997,"confidence":1.0,"punctuated_word":"reviewing","sentiment":"neutral","sentiment_score":-0.012751810252666472},{"word":"your","start":54.269997,"end":54.589996,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.049026526510715485},{"word":"responses","start":54.589996,"end":55.089996,"confidence":0.99902344,"punctuated_word":"responses.","sentiment":"neutral","sentiment_score":-0.0927496999502182},{"word":"everything","start":57.07,"end":57.469997,"confidence":0.9770508,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":-0.07676289975643158},{"word":"that","start":57.469997,"end":57.629997,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07179183512926102},{"word":"i","start":57.629997,"end":57.789997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07258898764848709},{"word":"do","start":57.789997,"end":58.109997,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07844110578298569},{"word":"does","start":58.109997,"end":58.269997,"confidence":0.9980469,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.05464478582143784},{"word":"have","start":58.269997,"end":58.51,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04530782997608185},{"word":"to","start":58.51,"end":58.589996,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05919960141181946},{"word":"go","start":58.589996,"end":58.75,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.03819619864225387},{"word":"through","start":58.75,"end":59.25,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.01307300478219986},{"word":"the","start":59.87,"end":60.109997,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.042998574674129486},{"word":"directors","start":60.109997,"end":60.609997,"confidence":0.90625,"punctuated_word":"directors","sentiment":"neutral","sentiment_score":-0.06175124645233154},{"word":"being","start":60.67,"end":61.17,"confidence":0.8984375,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.03668728470802307},{"word":"sevi","start":61.229996,"end":61.729996,"confidence":0.42126465,"punctuated_word":"Sevi","sentiment":"neutral","sentiment_score":-0.05414293706417084},{"word":"and","start":61.789997,"end":62.289997,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0927295833826065},{"word":"bart","start":62.909996,"end":63.409996,"confidence":0.9746094,"punctuated_word":"Bart.","sentiment":"neutral","sentiment_score":-0.07635036110877991},{"word":"sevi","start":64.215004,"end":64.715004,"confidence":0.9909668,"punctuated_word":"Sevi","sentiment":"neutral","sentiment_score":-0.06784187257289886},{"word":"requested","start":65.255,"end":65.655,"confidence":0.99902344,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":-0.04936500266194344},{"word":"this","start":65.655,"end":65.895004,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06448157131671906},{"word":"afternoon","start":65.895004,"end":66.395004,"confidence":0.7368164,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":-0.06305989623069763},{"word":"the","start":66.615,"end":66.855,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.09288249909877776},{"word":"reason","start":66.855,"end":67.175,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.1087983027100563},{"word":"he","start":67.175,"end":67.675,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.11751716583967207},{"word":"hasn't","start":67.975,"end":68.215004,"confidence":1.0,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.13674283027648926},{"word":"been","start":68.215004,"end":68.535,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.1469535231590271},{"word":"engaged","start":68.535,"end":68.855,"confidence":1.0,"punctuated_word":"engaged","sentiment":"neutral","sentiment_score":-0.18354961276054385},{"word":"with","start":68.855,"end":69.095,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1546233296394348},{"word":"the","start":69.095,"end":69.255,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14920669794082642},{"word":"complaint","start":69.255,"end":69.755,"confidence":0.99609375,"punctuated_word":"complaint","sentiment":"neutral","sentiment_score":-0.2028238475322723},{"word":"resolution","start":69.975,"end":70.475,"confidence":0.9980469,"punctuated_word":"resolution","sentiment":"neutral","sentiment_score":-0.22578579187393188},{"word":"process","start":70.615,"end":70.935,"confidence":0.99902344,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.08815154433250427},{"word":"is","start":70.935,"end":71.175,"confidence":0.7294922,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1035252884030342},{"word":"because","start":71.175,"end":71.415,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11045628786087036},{"word":"the","start":71.415,"end":71.575,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18782831728458405},{"word":"complaint","start":71.575,"end":71.975,"confidence":1.0,"punctuated_word":"complaint","sentiment":"neutral","sentiment_score":-0.2076917290687561},{"word":"was","start":71.975,"end":72.215,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.19613230228424072},{"word":"directed","start":72.215,"end":72.715,"confidence":1.0,"punctuated_word":"directed","sentiment":"neutral","sentiment_score":-0.17382042109966278},{"word":"essentially","start":73.095,"end":73.575,"confidence":0.8803711,"punctuated_word":"essentially","sentiment":"neutral","sentiment_score":-0.13513630628585815},{"word":"towards","start":73.575,"end":73.975,"confidence":0.9980469,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":-0.1617632508277893},{"word":"him","start":73.975,"end":74.135,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.15801602602005005},{"word":"and","start":74.135,"end":74.295,"confidence":0.984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08495205640792847},{"word":"his","start":74.295,"end":74.535,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.1329159140586853},{"word":"advice","start":74.535,"end":75.035,"confidence":0.99658203,"punctuated_word":"advice.","sentiment":"neutral","sentiment_score":-0.09877786040306091},{"word":"he","start":75.975,"end":76.135,"confidence":0.96533203,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.0020479485392570496},{"word":"actually","start":76.135,"end":76.535,"confidence":0.9892578,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.023730672895908356},{"word":"would","start":76.535,"end":76.695,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.02729801833629608},{"word":"like","start":76.695,"end":76.935,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.03030399978160858},{"word":"to","start":76.935,"end":77.255,"confidence":0.88183594,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.04081680253148079},{"word":"if","start":77.255,"end":77.415,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.056074000895023346},{"word":"given","start":77.415,"end":77.735,"confidence":1.0,"punctuated_word":"given","sentiment":"neutral","sentiment_score":0.1190732643008232},{"word":"the","start":77.735,"end":77.895004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08733812719583511},{"word":"opportunity","start":77.895004,"end":78.395004,"confidence":1.0,"punctuated_word":"opportunity","sentiment":"neutral","sentiment_score":0.08743495494127274},{"word":"by","start":78.455,"end":78.775,"confidence":0.99902344,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.08943998068571091},{"word":"you","start":78.775,"end":79.275,"confidence":0.98535156,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.05737120285630226},{"word":"jump","start":79.59,"end":79.71,"confidence":0.9980469,"punctuated_word":"jump","sentiment":"neutral","sentiment_score":0.11675667017698288},{"word":"on","start":79.71,"end":79.83,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09968937188386916},{"word":"the","start":79.83,"end":80.07,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07789020985364914},{"word":"phone","start":80.07,"end":80.31,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.06938433647155762},{"word":"and","start":80.31,"end":80.47,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10298404097557068},{"word":"have","start":80.47,"end":80.63,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11197657883167268},{"word":"a","start":80.63,"end":80.79,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07594968378543854},{"word":"chat","start":80.79,"end":81.189995,"confidence":0.98583984,"punctuated_word":"chat.","sentiment":"neutral","sentiment_score":0.07071974873542786},{"word":"if","start":81.189995,"end":81.43,"confidence":0.9633789,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.11377549916505814},{"word":"you","start":81.43,"end":81.509995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06301656365394592},{"word":"have","start":81.509995,"end":81.67,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05377070605754852},{"word":"time","start":81.67,"end":81.909996,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.05711052566766739},{"word":"available","start":81.909996,"end":82.409996,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.03085518628358841},{"word":"monday","start":82.47,"end":82.97,"confidence":0.9399414,"punctuated_word":"Monday,","sentiment":"neutral","sentiment_score":0.0771154835820198},{"word":"he","start":83.27,"end":83.43,"confidence":0.9873047,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.11220133304595949},{"word":"would","start":83.43,"end":83.59,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1282067596912384},{"word":"appreciate","start":83.59,"end":83.99,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.19429580867290497},{"word":"to","start":83.99,"end":84.15,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1788782775402069},{"word":"be","start":84.15,"end":84.229996,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1560145914554596},{"word":"able","start":84.229996,"end":84.47,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.18206533789634705},{"word":"to","start":84.47,"end":84.71,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18644848465919495},{"word":"jump","start":84.71,"end":84.869995,"confidence":1.0,"punctuated_word":"jump","sentiment":"neutral","sentiment_score":0.23639753460884097},{"word":"on","start":84.869995,"end":85.03,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.22798936069011688},{"word":"the","start":85.03,"end":85.11,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12699533998966217},{"word":"phone","start":85.11,"end":85.35,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.09808272868394852},{"word":"and","start":85.35,"end":85.509995,"confidence":0.82006836,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":0.11177954822778702},{"word":"i","start":85.509995,"end":85.59,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.023931249976158146},{"word":"guess","start":85.59,"end":86.09,"confidence":0.99853516,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.06251560896635056},{"word":"provide","start":86.39,"end":86.869995,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.1076563447713852},{"word":"the","start":86.869995,"end":87.27,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05765661597251892},{"word":"final","start":87.27,"end":87.77,"confidence":1.0,"punctuated_word":"final","sentiment":"neutral","sentiment_score":0.012338951230049132},{"word":"resolution","start":87.83,"end":88.33,"confidence":1.0,"punctuated_word":"resolution","sentiment":"neutral","sentiment_score":-0.007886439561843872},{"word":"to","start":88.47,"end":88.63,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0463017076253891},{"word":"everything","start":88.63,"end":89.13,"confidence":0.99658203,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.03860568627715111},{"word":"yeah","start":91.43,"end":91.75,"confidence":0.92456055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0685805007815361},{"word":"is","start":91.75,"end":91.99,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04249458760023117},{"word":"there","start":91.99,"end":92.149994,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.06159016489982605},{"word":"a","start":92.149994,"end":92.229996,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0811777412891388},{"word":"time","start":92.229996,"end":92.47,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.10576432943344116},{"word":"that","start":92.47,"end":92.63,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0997789353132248},{"word":"does","start":92.63,"end":92.95,"confidence":0.99902344,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.09495018422603609},{"word":"suit","start":92.95,"end":93.27,"confidence":0.98095703,"punctuated_word":"suit","sentiment":"neutral","sentiment_score":0.11744988709688188},{"word":"you","start":93.27,"end":93.77,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.108707994222641},{"word":"better","start":93.83,"end":94.149994,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.12207449227571487},{"word":"than","start":94.149994,"end":94.39,"confidence":1.0,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.092696875333786},{"word":"others","start":94.39,"end":94.71,"confidence":0.8598633,"punctuated_word":"others?","sentiment":"neutral","sentiment_score":0.059261105954647064},{"word":"or","start":94.71,"end":95.21,"confidence":0.9741211,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.03408833593130112},{"word":"so","start":100.204994,"end":100.284996,"confidence":0.9375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.021603455767035484},{"word":"that","start":100.284996,"end":100.445,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.031427446752786636},{"word":"would","start":100.445,"end":100.685,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.026153508573770523},{"word":"be","start":100.685,"end":100.765,"confidence":0.9560547,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.032845333218574524},{"word":"the","start":100.765,"end":101.005,"confidence":0.6586914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009492021054029465},{"word":"'20","start":101.005,"end":101.244995,"confidence":0.81933594,"punctuated_word":"'20","sentiment":"neutral","sentiment_score":0.014037301763892174},{"word":"yeah","start":101.405,"end":101.564995,"confidence":0.99121094,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02193089947104454},{"word":"correct","start":101.564995,"end":101.884995,"confidence":0.9970703,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.033232301473617554},{"word":"twenty","start":101.884995,"end":102.125,"confidence":0.99902344,"punctuated_word":"Twenty","sentiment":"neutral","sentiment_score":0.013114117085933684},{"word":"seventh","start":102.125,"end":102.625,"confidence":0.9748535,"punctuated_word":"seventh.","sentiment":"neutral","sentiment_score":0.021748006343841553},{"word":"no","start":106.125,"end":106.365,"confidence":0.9975586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.23367196321487427},{"word":"it's","start":106.365,"end":106.604996,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.247119665145874},{"word":"not","start":106.604996,"end":107.005,"confidence":0.9880371,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.20323267579078672},{"word":"no","start":107.005,"end":107.505,"confidence":0.98657227,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.24063493311405185},{"word":"no","start":108.090004,"end":108.49,"confidence":0.8803711,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2731783390045166},{"word":"we","start":108.49,"end":108.73,"confidence":0.9951172,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.33506760001182556},{"word":"don't","start":108.73,"end":108.97,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.304698646068573},{"word":"actually","start":108.97,"end":109.29,"confidence":0.9970703,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.3297588527202606},{"word":"observe","start":109.29,"end":109.770004,"confidence":0.99902344,"punctuated_word":"observe","sentiment":"neutral","sentiment_score":-0.2597365975379944},{"word":"a","start":109.770004,"end":109.93,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.24253204464912417},{"word":"a","start":109.93,"end":110.01,"confidence":0.9472656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2415248155593872},{"word":"public","start":110.01,"end":110.33,"confidence":0.99902344,"punctuated_word":"public","sentiment":"neutral","sentiment_score":-0.22639548778533936},{"word":"holiday","start":110.33,"end":110.65,"confidence":0.99902344,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":-0.23639313876628876},{"word":"for","start":110.65,"end":110.81,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.3177614212036133},{"word":"anzac","start":110.81,"end":111.13,"confidence":0.9663086,"punctuated_word":"Anzac","sentiment":"neutral","sentiment_score":-0.2797017991542816},{"word":"day","start":111.13,"end":111.37,"confidence":0.98291016,"punctuated_word":"Day.","sentiment":"neutral","sentiment_score":-0.29339009523391724},{"word":"i","start":111.37,"end":111.53,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3225143849849701},{"word":"know","start":111.53,"end":111.93,"confidence":0.99902344,"punctuated_word":"know.","sentiment":"negative","sentiment_score":-0.3399292230606079},{"word":"frustrating","start":111.93,"end":112.43,"confidence":0.99902344,"punctuated_word":"Frustrating.","sentiment":"negative","sentiment_score":-0.5395151376724243},{"word":"after","start":120.025,"end":120.345,"confidence":0.84716797,"punctuated_word":"After","sentiment":"neutral","sentiment_score":-0.017836889252066612},{"word":"1pm","start":120.345,"end":120.985,"confidence":0.9824219,"punctuated_word":"1PM?","sentiment":"neutral","sentiment_score":-0.014567090198397636},{"word":"alright","start":120.985,"end":121.485,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.007736111991107464},{"word":"would","start":121.705,"end":122.205,"confidence":0.99121094,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.003831780515611172},{"word":"say","start":123.145,"end":123.305,"confidence":0.7265625,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.004794836975634098},{"word":"3pm","start":123.305,"end":123.865,"confidence":0.9711914,"punctuated_word":"3PM","sentiment":"neutral","sentiment_score":-0.0024507278576493263},{"word":"would","start":123.865,"end":123.945,"confidence":0.4338379,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.01067834347486496},{"word":"be","start":123.945,"end":124.185,"confidence":0.9770508,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.027817755937576297},{"word":"okay","start":124.185,"end":124.685,"confidence":0.98657227,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":-0.019555039703845974},{"word":"alright","start":127.705,"end":128.185,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1597144454717636},{"word":"perfect","start":128.185,"end":128.505,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.31253278255462646},{"word":"i","start":128.505,"end":128.665,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21390925347805023},{"word":"will","start":128.665,"end":128.905,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.15342025458812714},{"word":"schedule","start":128.905,"end":129.145,"confidence":0.99902344,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.17919617891311646},{"word":"that","start":129.145,"end":129.305,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1574845165014267},{"word":"in","start":129.305,"end":129.465,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.19582843780517575},{"word":"and","start":129.465,"end":129.625,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1890666037797928},{"word":"get","start":129.625,"end":129.705,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1591120958328247},{"word":"him","start":129.705,"end":129.865,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.1318557858467102},{"word":"to","start":129.865,"end":129.945,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15131232142448425},{"word":"give","start":129.945,"end":130.105,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.1300414800643921},{"word":"you","start":130.105,"end":130.265,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17367437481880188},{"word":"a","start":130.265,"end":130.345,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19201427698135376},{"word":"call","start":130.345,"end":130.665,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.17869189381599426},{"word":"then","start":130.665,"end":131.165,"confidence":0.9941406,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.16421382129192352},{"word":"perfect","start":133.24,"end":133.74,"confidence":0.9951172,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5803956985473633},{"word":"alright","start":134.2,"end":134.68,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3176579773426056},{"word":"amazing","start":134.68,"end":135.16,"confidence":1.0,"punctuated_word":"Amazing.","sentiment":"positive","sentiment_score":0.4622230231761933},{"word":"i","start":135.16,"end":135.31999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3122762143611908},{"word":"will","start":135.31999,"end":135.48,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.3112376630306244},{"word":"do","start":135.48,"end":135.64,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2855614721775055},{"word":"that","start":135.64,"end":136.14,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.2870989441871643},{"word":"otherwise","start":136.2,"end":136.52,"confidence":0.90966797,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":0.025489987805485725},{"word":"did","start":136.52,"end":136.76,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.00736021064221859},{"word":"you","start":136.76,"end":136.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017297759652137756},{"word":"receive","start":136.92,"end":137.24,"confidence":0.9970703,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.041172582656145096},{"word":"my","start":137.24,"end":137.4,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.02247503027319908},{"word":"email","start":137.4,"end":137.9,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06422584503889084},{"word":"the","start":138.52,"end":138.6,"confidence":0.9633789,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01979806087911129},{"word":"other","start":138.6,"end":138.84,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.036419689655303955},{"word":"day","start":138.84,"end":139.08,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.03428008034825325},{"word":"with","start":139.08,"end":139.58,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04303837567567825},{"word":"the","start":140.84,"end":140.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05739983543753624},{"word":"osa","start":140.92,"end":141.4,"confidence":0.65734863,"punctuated_word":"OSA","sentiment":"neutral","sentiment_score":0.058505889028310776},{"word":"f","start":141.4,"end":141.64,"confidence":0.53759766,"punctuated_word":"f","sentiment":"neutral","sentiment_score":0.04369527101516723},{"word":"f","start":141.64,"end":141.8,"confidence":0.9013672,"punctuated_word":"f","sentiment":"neutral","sentiment_score":0.03850187361240387},{"word":"fds","start":141.88,"end":142.38,"confidence":0.9042969,"punctuated_word":"FDS","sentiment":"neutral","sentiment_score":0.038040291517972946},{"word":"documents","start":142.52,"end":143.02,"confidence":0.9975586,"punctuated_word":"documents?","sentiment":"neutral","sentiment_score":0.02830231748521328},{"word":"yep","start":145.33499,"end":145.83499,"confidence":0.99560547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.25926780700683594},{"word":"that's","start":146.135,"end":146.455,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.13003548979759216},{"word":"okay","start":146.455,"end":146.955,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.17826160788536072},{"word":"perfect","start":147.255,"end":147.755,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.23786717653274536},{"word":"and","start":147.895,"end":148.055,"confidence":0.81347656,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07949505746364594},{"word":"i'm","start":148.055,"end":148.295,"confidence":0.8564453,"punctuated_word":"I'm,","sentiment":"neutral","sentiment_score":0.07283863425254822},{"word":"at","start":148.295,"end":148.455,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05983370915055275},{"word":"the","start":148.455,"end":148.535,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04586932435631752},{"word":"moment","start":148.535,"end":148.855,"confidence":0.9995117,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.06023578345775604},{"word":"packaging","start":148.855,"end":149.355,"confidence":0.99902344,"punctuated_word":"packaging","sentiment":"neutral","sentiment_score":0.031694162636995316},{"word":"up","start":149.415,"end":149.735,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.10078543424606325},{"word":"all","start":149.735,"end":149.895,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.10565561056137084},{"word":"of","start":149.895,"end":150.135,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10436485707759856},{"word":"your","start":150.135,"end":150.635,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08838415890932083},{"word":"annual","start":152.455,"end":152.935,"confidence":0.97998047,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.06937988847494125},{"word":"review","start":152.935,"end":153.255,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.06779024004936218},{"word":"documents","start":153.255,"end":153.735,"confidence":0.77978516,"punctuated_word":"documents.","sentiment":"neutral","sentiment_score":0.049923572689294815},{"word":"so","start":153.735,"end":153.895,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.020854685455560684},{"word":"the","start":153.895,"end":154.395,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021825268864631653},{"word":"the","start":155.575,"end":155.975,"confidence":0.9003906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02923151478171349},{"word":"the","start":155.975,"end":156.33,"confidence":0.5209961,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0242842435836792},{"word":"the","start":156.57,"end":156.73,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03243901953101158},{"word":"the","start":156.73,"end":156.93,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04179371893405914},{"word":"the","start":156.93,"end":157.13,"confidence":0.89453125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.043187350034713745},{"word":"statements","start":157.13,"end":157.63,"confidence":0.9770508,"punctuated_word":"statements","sentiment":"neutral","sentiment_score":0.0331861637532711},{"word":"of","start":157.69,"end":157.85,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04433486983180046},{"word":"your","start":157.85,"end":158.25,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.047787364572286606},{"word":"account","start":158.25,"end":158.65001,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.030965670943260193},{"word":"balances","start":158.65001,"end":159.13,"confidence":0.9921875,"punctuated_word":"balances","sentiment":"neutral","sentiment_score":0.02819961868226528},{"word":"and","start":159.13,"end":159.61,"confidence":0.86572266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016206979751586914},{"word":"stuff","start":159.61,"end":159.93001,"confidence":0.62353516,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":0.022178951650857925},{"word":"like","start":159.93001,"end":160.09,"confidence":0.6064453,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.02339891716837883},{"word":"that","start":160.09,"end":160.59,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01818893849849701},{"word":"to","start":160.81,"end":160.97,"confidence":0.88964844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015784282237291336},{"word":"send","start":160.97,"end":161.21,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.012829568237066267},{"word":"you","start":161.21,"end":161.37,"confidence":0.90527344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.018979638814926147},{"word":"it's","start":161.37,"end":161.53,"confidence":0.9951172,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.05420734733343125},{"word":"just","start":161.53,"end":161.85,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05479198694229126},{"word":"quite","start":161.85,"end":162.09,"confidence":0.99902344,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.07050402462482452},{"word":"a","start":162.09,"end":162.17,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.068052738904953},{"word":"lot","start":162.17,"end":162.33,"confidence":0.99902344,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.06790228188037872},{"word":"of","start":162.33,"end":162.41,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06302404403686523},{"word":"documents","start":162.41,"end":162.81,"confidence":0.67492676,"punctuated_word":"documents.","sentiment":"neutral","sentiment_score":-0.08421842008829117},{"word":"i'm","start":162.81,"end":163.05,"confidence":0.97631836,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1093355044722557},{"word":"having","start":163.05,"end":163.29001,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.15687020123004913},{"word":"trouble","start":163.29001,"end":163.79001,"confidence":1.0,"punctuated_word":"trouble","sentiment":"neutral","sentiment_score":-0.16624870896339417},{"word":"compressing","start":164.41,"end":164.89,"confidence":0.9980469,"punctuated_word":"compressing","sentiment":"neutral","sentiment_score":-0.16979357600212097},{"word":"it","start":164.89,"end":165.21,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13608688116073608},{"word":"to","start":165.21,"end":165.37,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16204461455345154},{"word":"be","start":165.37,"end":165.53,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1577543318271637},{"word":"able","start":165.53,"end":165.69,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.14441339671611786},{"word":"to","start":165.69,"end":165.77,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1240629106760025},{"word":"fit","start":165.77,"end":165.93001,"confidence":0.99609375,"punctuated_word":"fit","sentiment":"neutral","sentiment_score":-0.18011543154716492},{"word":"into","start":165.93001,"end":166.17,"confidence":0.99609375,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.1766769140958786},{"word":"an","start":166.17,"end":166.33,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.14386193454265594},{"word":"email","start":166.33,"end":166.65,"confidence":0.8215332,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.10615483671426772},{"word":"so","start":166.65,"end":166.81,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06196900084614754},{"word":"it","start":166.81,"end":166.97,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07013878971338272},{"word":"may","start":166.97,"end":167.05,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.07231256365776062},{"word":"end","start":167.05,"end":167.29001,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.055777452886104584},{"word":"up","start":167.29001,"end":167.37,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.0938599929213524},{"word":"being","start":167.37,"end":167.87,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.0800924226641655},{"word":"multiple","start":168.01,"end":168.41,"confidence":1.0,"punctuated_word":"multiple","sentiment":"neutral","sentiment_score":-0.10048869997262956},{"word":"emails","start":168.41,"end":168.91,"confidence":1.0,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":-0.11810722947120668},{"word":"to","start":169.93001,"end":170.09,"confidence":0.9741211,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13030000030994415},{"word":"get","start":170.09,"end":170.25,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.11904947459697723},{"word":"that","start":170.25,"end":170.41,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07056324183940887},{"word":"information","start":170.41,"end":170.91,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.07581807672977448},{"word":"to","start":170.97,"end":171.05,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0733925849199295},{"word":"you","start":171.05,"end":171.29001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07837684452533722},{"word":"just","start":171.29001,"end":171.45,"confidence":0.9550781,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04930832609534264},{"word":"because","start":171.45,"end":171.69,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0576450489461422},{"word":"it","start":171.69,"end":171.85,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06186822056770325},{"word":"is","start":171.85,"end":172.305,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07880520820617676},{"word":"quite","start":172.78499,"end":173.025,"confidence":1.0,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.08634088933467865},{"word":"large","start":173.025,"end":173.42499,"confidence":0.80859375,"punctuated_word":"large,","sentiment":"neutral","sentiment_score":-0.07199321687221527},{"word":"but","start":173.42499,"end":173.50499,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.059054698795080185},{"word":"i'm","start":173.50499,"end":174.00499,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.031851183623075485},{"word":"working","start":174.14499,"end":174.465,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.00025135278701782227},{"word":"with","start":174.465,"end":174.625,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.04322028160095215},{"word":"my","start":174.625,"end":174.78499,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0003569498658180237},{"word":"it","start":174.78499,"end":175.105,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.07721395045518875},{"word":"department","start":175.105,"end":175.50499,"confidence":0.9980469,"punctuated_word":"department","sentiment":"neutral","sentiment_score":-0.08530453592538834},{"word":"to","start":175.50499,"end":175.665,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00540141761302948},{"word":"try","start":175.665,"end":175.905,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.0016584619879722595},{"word":"and","start":175.905,"end":176.14499,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004582218825817108},{"word":"find","start":176.14499,"end":176.385,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.05996330827474594},{"word":"a","start":176.385,"end":176.545,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.047373585402965546},{"word":"resolution","start":176.545,"end":177.045,"confidence":0.99902344,"punctuated_word":"resolution","sentiment":"neutral","sentiment_score":-0.07434845715761185},{"word":"to","start":177.185,"end":177.34499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.016952142119407654},{"word":"send","start":177.34499,"end":177.665,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.032084234058856964},{"word":"everything","start":177.665,"end":178.06499,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.0049810707569122314},{"word":"to","start":178.06499,"end":178.22499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01061984896659851},{"word":"you","start":178.22499,"end":178.72499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008929193019866943},{"word":"in","start":179.185,"end":179.34499,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02951827645301819},{"word":"a","start":179.34499,"end":179.50499,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02713809907436371},{"word":"way","start":179.50499,"end":179.665,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.05580019950866699},{"word":"that's","start":179.665,"end":179.905,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.027864970266819},{"word":"not","start":179.905,"end":180.06499,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.00918995589017868},{"word":"messy","start":180.06499,"end":180.56499,"confidence":0.99902344,"punctuated_word":"messy.","sentiment":"neutral","sentiment_score":-0.06887809187173843},{"word":"yep","start":183.665,"end":184.165,"confidence":0.93603516,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2627246379852295},{"word":"alright","start":190.94,"end":191.26,"confidence":0.7741699,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1833922266960144},{"word":"that's","start":191.26,"end":191.58,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.20125018060207367},{"word":"okay","start":191.58,"end":191.9,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.20158317685127256},{"word":"so","start":191.9,"end":192.06,"confidence":0.8457031,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.1666196435689926},{"word":"yeah","start":192.06,"end":192.46,"confidence":0.9848633,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.16576886177062988},{"word":"i","start":192.46,"end":192.62,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17916005849838257},{"word":"have","start":192.62,"end":192.86,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1774476021528244},{"word":"all","start":192.86,"end":193.02,"confidence":0.9970703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.15205278992652893},{"word":"that","start":193.02,"end":193.34,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13117638230323792},{"word":"to","start":193.34,"end":193.5,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1345348060131073},{"word":"to","start":193.5,"end":193.66,"confidence":0.97802734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12952309846878052},{"word":"send","start":193.66,"end":193.82,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.12706969678401947},{"word":"to","start":193.82,"end":193.98,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1354398876428604},{"word":"you","start":193.98,"end":194.14,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.08600103110074997},{"word":"i'm","start":194.14,"end":194.22,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.023095032200217247},{"word":"just","start":194.22,"end":194.38,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.029764756560325623},{"word":"trying","start":194.38,"end":194.54,"confidence":0.9863281,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.029194839298725128},{"word":"to","start":194.54,"end":194.7,"confidence":0.9812012,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.032841358333826065},{"word":"yeah","start":194.7,"end":194.94,"confidence":0.88378906,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.02802368998527527},{"word":"figure","start":194.94,"end":195.18,"confidence":0.99902344,"punctuated_word":"figure","sentiment":"neutral","sentiment_score":-0.023560315370559692},{"word":"out","start":195.18,"end":195.34,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.01895214430987835},{"word":"a","start":195.34,"end":195.42,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011296755634248257},{"word":"way","start":195.42,"end":195.58,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.017265189439058304},{"word":"to","start":195.58,"end":195.74,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006357969716191292},{"word":"to","start":195.74,"end":195.9,"confidence":0.95703125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005205253139138222},{"word":"package","start":195.9,"end":196.22,"confidence":1.0,"punctuated_word":"package","sentiment":"neutral","sentiment_score":-0.010454166680574415},{"word":"it","start":196.22,"end":196.3,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.006126668304204941},{"word":"up","start":196.3,"end":196.8,"confidence":0.9880371,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.003063027746975422},{"word":"outside","start":197.1,"end":197.5,"confidence":0.9658203,"punctuated_word":"Outside","sentiment":"neutral","sentiment_score":-0.01180766336619854},{"word":"of","start":197.5,"end":197.58,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.004624824970960617},{"word":"that","start":197.58,"end":197.9,"confidence":0.99194336,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.006395837292075157},{"word":"i","start":197.9,"end":198.06,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013140909373760223},{"word":"did","start":198.06,"end":198.56,"confidence":0.9941406,"punctuated_word":"did,","sentiment":"neutral","sentiment_score":-0.003015683963894844},{"word":"i","start":199.33499,"end":199.415,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009560808539390564},{"word":"guess","start":199.415,"end":199.815,"confidence":0.99365234,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.006323282606899738},{"word":"wanna","start":199.815,"end":200.315,"confidence":0.9614258,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.00791081227362156},{"word":"confirm","start":200.53499,"end":201.015,"confidence":0.8300781,"punctuated_word":"confirm.","sentiment":"neutral","sentiment_score":-0.006594999693334103},{"word":"we've","start":201.015,"end":201.515,"confidence":0.9621582,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":-0.03917596489191055},{"word":"received","start":201.815,"end":202.135,"confidence":0.99902344,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.0711510181427002},{"word":"a","start":202.135,"end":202.215,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0642295777797699},{"word":"notice","start":202.215,"end":202.715,"confidence":1.0,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.06454990059137344},{"word":"from","start":203.17499,"end":203.67499,"confidence":0.9838867,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0925922393798828},{"word":"netwealth","start":205.655,"end":206.155,"confidence":0.85791016,"punctuated_word":"Netwealth","sentiment":"neutral","sentiment_score":-0.10523521900177002},{"word":"to","start":206.215,"end":206.455,"confidence":0.98291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11868792027235033},{"word":"remove","start":206.455,"end":206.855,"confidence":1.0,"punctuated_word":"remove","sentiment":"neutral","sentiment_score":-0.08305706828832626},{"word":"us","start":206.855,"end":207.17499,"confidence":0.9838867,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.07286863029003143},{"word":"as","start":207.17499,"end":207.33499,"confidence":0.9863281,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.09293648600578308},{"word":"the","start":207.33499,"end":207.495,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1098012998700142},{"word":"servicing","start":207.495,"end":207.97499,"confidence":0.9980469,"punctuated_word":"servicing","sentiment":"neutral","sentiment_score":-0.10605639219284058},{"word":"adviser","start":207.97499,"end":208.455,"confidence":0.9375,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":-0.0881602093577385},{"word":"on","start":208.455,"end":208.61499,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0775870680809021},{"word":"your","start":208.61499,"end":209.11499,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07926227152347565},{"word":"superannuation","start":209.815,"end":210.315,"confidence":0.99934894,"punctuated_word":"superannuation","sentiment":"neutral","sentiment_score":-0.039568185806274414},{"word":"fund","start":210.69499,"end":211.19499,"confidence":0.984375,"punctuated_word":"fund.","sentiment":"neutral","sentiment_score":-0.06593123823404312},{"word":"that","start":211.95999,"end":212.36,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.1367723047733307},{"word":"does","start":212.36,"end":212.76,"confidence":1.0,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.16340641677379608},{"word":"make","start":212.76,"end":213.0,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.12434613704681396},{"word":"things","start":213.0,"end":213.31999,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.096276193857193},{"word":"a","start":213.31999,"end":213.48,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.125531405210495},{"word":"little","start":213.48,"end":213.8,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.17087188363075256},{"word":"bit","start":213.8,"end":214.04,"confidence":0.99902344,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.22073671221733093},{"word":"difficult","start":214.04,"end":214.44,"confidence":1.0,"punctuated_word":"difficult","sentiment":"neutral","sentiment_score":-0.248596653342247},{"word":"to","start":214.44,"end":214.59999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1917956918478012},{"word":"be","start":214.59999,"end":214.76,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.15472260117530823},{"word":"able","start":214.76,"end":215.0,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.1730402410030365},{"word":"to","start":215.0,"end":215.23999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18591472506523132},{"word":"investigate","start":215.23999,"end":215.73999,"confidence":0.99609375,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":-0.1479787975549698},{"word":"from","start":216.04,"end":216.36,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.151288703083992},{"word":"a","start":216.36,"end":216.86,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11434750258922576},{"word":"complete","start":217.08,"end":217.58,"confidence":1.0,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":-0.104031503200531},{"word":"picture","start":217.64,"end":218.14,"confidence":0.8083496,"punctuated_word":"picture,","sentiment":"neutral","sentiment_score":-0.09813477098941804},{"word":"but","start":219.08,"end":219.58,"confidence":0.7207031,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05476913973689079},{"word":"i","start":220.04,"end":220.28,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05042703449726105},{"word":"will","start":220.28,"end":220.78,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.05098013952374458},{"word":"still","start":221.0,"end":221.23999,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.06792856752872467},{"word":"have","start":221.23999,"end":221.4,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.058749303221702576},{"word":"a","start":221.4,"end":221.48,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.036642931401729584},{"word":"look","start":221.48,"end":221.64,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.02300563082098961},{"word":"and","start":221.64,"end":221.88,"confidence":0.94384766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02170693129301071},{"word":"and","start":221.88,"end":222.04,"confidence":0.9819336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01750897616147995},{"word":"come","start":222.04,"end":222.2,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.008055157959461212},{"word":"back","start":222.2,"end":222.36,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.013837337493896484},{"word":"to","start":222.36,"end":222.52,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0035225823521614075},{"word":"you","start":222.52,"end":222.59999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00688575953245163},{"word":"in","start":222.59999,"end":222.84,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0013103783130645752},{"word":"writing","start":222.84,"end":223.23999,"confidence":0.9970703,"punctuated_word":"writing","sentiment":"neutral","sentiment_score":-0.003009721636772156},{"word":"with","start":223.23999,"end":223.4,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.015488605946302414},{"word":"respect","start":223.4,"end":223.8,"confidence":0.99902344,"punctuated_word":"respect","sentiment":"neutral","sentiment_score":0.005279354751110077},{"word":"to","start":223.8,"end":224.3,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.003768596798181534},{"word":"the","start":225.505,"end":225.745,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006243843585252762},{"word":"the","start":225.745,"end":225.905,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009388606995344162},{"word":"the","start":225.905,"end":225.985,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01169111579656601},{"word":"concerns","start":225.985,"end":226.385,"confidence":0.9980469,"punctuated_word":"concerns","sentiment":"neutral","sentiment_score":-0.04716875404119491},{"word":"you","start":226.385,"end":226.545,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06006672233343125},{"word":"had","start":226.545,"end":226.625,"confidence":0.99609375,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.1073404848575592},{"word":"on","start":226.625,"end":226.785,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08422036468982697},{"word":"your","start":226.785,"end":226.865,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09561021625995636},{"word":"super","start":226.865,"end":227.185,"confidence":0.86572266,"punctuated_word":"super","sentiment":"neutral","sentiment_score":-0.0877486914396286},{"word":"fund","start":227.185,"end":227.505,"confidence":0.9226074,"punctuated_word":"fund.","sentiment":"neutral","sentiment_score":-0.07309750467538834},{"word":"okay","start":227.505,"end":228.005,"confidence":0.98291016,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.017039146274328232},{"word":"no","start":233.025,"end":233.525,"confidence":0.9794922,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13188740611076355},{"word":"yeah","start":234.065,"end":234.545,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13256143033504486},{"word":"we","start":234.545,"end":235.025,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2505263686180115},{"word":"we","start":235.025,"end":235.185,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2761923670768738},{"word":"have","start":235.185,"end":235.505,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.3163917660713196},{"word":"we","start":235.505,"end":235.585,"confidence":0.984375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2859554588794708},{"word":"have","start":235.585,"end":235.825,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.37584033608436584},{"word":"no","start":235.825,"end":235.985,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.37126797437667847},{"word":"authority","start":235.985,"end":236.385,"confidence":1.0,"punctuated_word":"authority","sentiment":"negative","sentiment_score":-0.4342844784259796},{"word":"on","start":236.385,"end":236.465,"confidence":0.99902344,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.34702807664871216},{"word":"your","start":236.465,"end":236.625,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.31372907757759094},{"word":"account","start":236.625,"end":236.865,"confidence":1.0,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.36754655838012695},{"word":"anymore","start":236.865,"end":237.265,"confidence":0.7595215,"punctuated_word":"anymore,","sentiment":"neutral","sentiment_score":-0.30912405252456665},{"word":"so","start":237.265,"end":237.505,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.24012058973312375},{"word":"we","start":237.505,"end":237.66501,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2456212043762207},{"word":"cannot","start":237.66501,"end":238.16501,"confidence":0.99902344,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.31322765350341797},{"word":"inquire","start":238.225,"end":238.725,"confidence":0.97143555,"punctuated_word":"inquire,","sentiment":"neutral","sentiment_score":-0.2394137680530548},{"word":"make","start":239.025,"end":239.345,"confidence":0.9980469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.3209884464740753},{"word":"action","start":239.345,"end":239.845,"confidence":0.94555664,"punctuated_word":"action,","sentiment":"neutral","sentiment_score":-0.26695334911346436},{"word":"or","start":240.2,"end":240.44,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2814849615097046},{"word":"direction","start":240.44,"end":240.92,"confidence":1.0,"punctuated_word":"direction","sentiment":"neutral","sentiment_score":-0.2346552312374115},{"word":"on","start":240.92,"end":241.08,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.21401864290237427},{"word":"your","start":241.08,"end":241.31999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2620367705821991},{"word":"account","start":241.31999,"end":241.81999,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.2995530366897583},{"word":"because","start":242.76,"end":243.0,"confidence":0.64453125,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.23863540589809415},{"word":"we've","start":243.0,"end":243.23999,"confidence":0.99853516,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.3267786502838135},{"word":"been","start":243.23999,"end":243.4,"confidence":0.99902344,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.36433959007263184},{"word":"removed","start":243.4,"end":243.72,"confidence":1.0,"punctuated_word":"removed","sentiment":"neutral","sentiment_score":-0.27625131607055664},{"word":"from","start":243.72,"end":243.87999,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.3212798833847046},{"word":"being","start":243.87999,"end":244.12,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.29854127764701843},{"word":"able","start":244.12,"end":244.28,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.2581111788749695},{"word":"to","start":244.28,"end":244.44,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.28446653485298157},{"word":"do","start":244.44,"end":244.76,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.320819228887558},{"word":"any","start":244.76,"end":245.0,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2637181878089905},{"word":"such","start":245.0,"end":245.15999,"confidence":0.9980469,"punctuated_word":"such","sentiment":"neutral","sentiment_score":-0.23184126615524292},{"word":"things","start":245.15999,"end":245.4,"confidence":0.9980469,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.23529651761054993},{"word":"we","start":245.4,"end":245.48,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2836141288280487},{"word":"can't","start":245.48,"end":245.79999,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.32208776473999023},{"word":"view","start":245.79999,"end":246.04,"confidence":1.0,"punctuated_word":"view","sentiment":"negative","sentiment_score":-0.381656289100647},{"word":"your","start":246.04,"end":246.2,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3552584946155548},{"word":"account","start":246.2,"end":246.44,"confidence":1.0,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.3893967568874359},{"word":"anymore","start":246.44,"end":246.92,"confidence":0.9970703,"punctuated_word":"anymore","sentiment":"negative","sentiment_score":-0.3901224136352539},{"word":"either","start":246.92,"end":247.42,"confidence":0.9975586,"punctuated_word":"either.","sentiment":"neutral","sentiment_score":-0.2616945505142212},{"word":"at","start":251.79999,"end":252.04,"confidence":0.93603516,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.02580335922539234},{"word":"this","start":252.04,"end":252.2,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0347580686211586},{"word":"point","start":252.2,"end":252.51999,"confidence":0.99658203,"punctuated_word":"point,","sentiment":"neutral","sentiment_score":-0.08360077440738678},{"word":"i","start":252.51999,"end":252.795,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1652045696973801},{"word":"shouldn't","start":253.035,"end":253.535,"confidence":0.99902344,"punctuated_word":"shouldn't.","sentiment":"neutral","sentiment_score":-0.1554185152053833},{"word":"i","start":253.595,"end":253.755,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16778592765331268},{"word":"think","start":253.755,"end":253.995,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1534782350063324},{"word":"i'm","start":253.995,"end":254.315,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13159877061843872},{"word":"okay","start":254.315,"end":254.815,"confidence":0.87841797,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.05222495645284653},{"word":"but","start":255.035,"end":255.355,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.014758925884962082},{"word":"if","start":255.355,"end":255.515,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.019247686490416527},{"word":"i","start":255.515,"end":255.675,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008886624127626419},{"word":"do","start":255.675,"end":255.915,"confidence":0.99902344,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":0.013739509508013724},{"word":"i","start":255.915,"end":256.075,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006320789456367493},{"word":"will","start":256.075,"end":256.315,"confidence":0.9794922,"punctuated_word":"will,","sentiment":"neutral","sentiment_score":0.01219886913895607},{"word":"of","start":256.315,"end":256.475,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02995111420750618},{"word":"course","start":256.475,"end":256.79498,"confidence":0.9995117,"punctuated_word":"course,","sentiment":"neutral","sentiment_score":0.04137624427676201},{"word":"request","start":256.79498,"end":257.115,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.02274657040834427},{"word":"them","start":257.115,"end":257.275,"confidence":0.9970703,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.01525641605257988},{"word":"from","start":257.275,"end":257.51498,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.02477157488465309},{"word":"you","start":257.51498,"end":258.01498,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.027909383177757263},{"word":"yep","start":260.635,"end":260.955,"confidence":0.9316406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12121318280696868},{"word":"alright","start":260.955,"end":261.275,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2215656936168671},{"word":"perfect","start":261.275,"end":261.595,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.3852770328521729},{"word":"well","start":261.595,"end":261.835,"confidence":0.97265625,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.1764182448387146},{"word":"i've","start":261.835,"end":262.075,"confidence":0.9406738,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.17439022660255432},{"word":"scheduled","start":262.075,"end":262.395,"confidence":0.7163086,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":0.2102847695350647},{"word":"that","start":262.395,"end":262.555,"confidence":0.96875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16820791363716123},{"word":"in","start":262.555,"end":262.715,"confidence":0.96972656,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.15162339806556702},{"word":"with","start":262.715,"end":262.875,"confidence":0.9199219,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1607271432876587},{"word":"sadi","start":262.875,"end":263.195,"confidence":0.2772827,"punctuated_word":"Sadi","sentiment":"neutral","sentiment_score":0.16535207629203796},{"word":"for","start":263.195,"end":263.51498,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14140993356704712},{"word":"monday","start":263.51498,"end":263.995,"confidence":0.89990234,"punctuated_word":"Monday,","sentiment":"neutral","sentiment_score":0.12412209808826448},{"word":"3pm","start":263.995,"end":264.655,"confidence":0.8890381,"punctuated_word":"3PM,","sentiment":"neutral","sentiment_score":0.1297311782836914},{"word":"twenty","start":264.715,"end":265.035,"confidence":0.9980469,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.14079202711582184},{"word":"seventh","start":265.035,"end":265.535,"confidence":0.9760742,"punctuated_word":"seventh.","sentiment":"neutral","sentiment_score":0.13968433439731598},{"word":"he'll","start":265.835,"end":266.075,"confidence":0.9819336,"punctuated_word":"He'll","sentiment":"neutral","sentiment_score":0.12276004254817964},{"word":"reach","start":266.075,"end":266.235,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.13480165600776672},{"word":"out","start":266.235,"end":266.315,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.10897395014762878},{"word":"and","start":266.315,"end":266.395,"confidence":0.9301758,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12373114377260208},{"word":"have","start":266.395,"end":266.555,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1270574927330017},{"word":"a","start":266.555,"end":266.635,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13414505124092102},{"word":"conversation","start":266.635,"end":267.035,"confidence":1.0,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":0.13601163029670715},{"word":"with","start":267.035,"end":267.195,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12272496521472932},{"word":"you","start":267.195,"end":267.355,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12646260857582092},{"word":"then","start":267.355,"end":267.595,"confidence":0.9995117,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.11391270905733109},{"word":"okay","start":267.595,"end":268.095,"confidence":0.9926758,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.06576883792877197},{"word":"yes","start":270.99,"end":271.22998,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05838245153427124},{"word":"yeah","start":271.22998,"end":271.55,"confidence":0.8959961,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06408659368753433},{"word":"same","start":271.55,"end":271.71,"confidence":0.99902344,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":0.06893828511238098},{"word":"time","start":271.71,"end":272.11,"confidence":0.9802246,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.071556955575943},{"word":"so","start":272.11,"end":272.34998,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06107308343052864},{"word":"new","start":272.34998,"end":272.43,"confidence":0.91503906,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.06402190774679184},{"word":"south","start":272.43,"end":272.66998,"confidence":1.0,"punctuated_word":"South","sentiment":"neutral","sentiment_score":0.05423915386199951},{"word":"wales","start":272.66998,"end":272.83,"confidence":1.0,"punctuated_word":"Wales","sentiment":"neutral","sentiment_score":0.05192091688513756},{"word":"and","start":272.83,"end":272.99,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05337110161781311},{"word":"queensland","start":272.99,"end":273.38998,"confidence":0.9980469,"punctuated_word":"Queensland","sentiment":"neutral","sentiment_score":0.07864448428153992},{"word":"are","start":273.38998,"end":273.46997,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05981878563761711},{"word":"on","start":273.46997,"end":273.62997,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05911586806178093},{"word":"the","start":273.62997,"end":273.71,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07564365118741989},{"word":"same","start":273.71,"end":273.87,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.08036141842603683},{"word":"time","start":273.87,"end":274.11,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.07208802551031113},{"word":"now","start":274.11,"end":274.27,"confidence":0.9008789,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.0710381492972374},{"word":"so","start":274.27,"end":274.77,"confidence":0.9760742,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09132930636405943},{"word":"perfect","start":277.16687,"end":277.56686,"confidence":0.99316406,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.4764758348464966},{"word":"alright","start":277.56686,"end":277.96686,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.26912200450897217},{"word":"we'll","start":277.96686,"end":278.20688,"confidence":0.845459,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.22120724618434903},{"word":"we'll","start":278.20688,"end":278.52686,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.18039417266845703},{"word":"speak","start":278.52686,"end":278.76688,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.208963081240654},{"word":"to","start":278.76688,"end":278.84686,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19041311740875244},{"word":"you","start":278.84686,"end":279.00687,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20743681490421295},{"word":"then","start":279.00687,"end":279.50687,"confidence":0.9995117,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.19057025015354156},{"word":"you","start":281.80685,"end":282.04688,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2117075473070145},{"word":"too","start":282.04688,"end":282.28687,"confidence":0.99609375,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.128146693110466},{"word":"have","start":282.28687,"end":282.44687,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7744523286819458},{"word":"a","start":282.44687,"end":282.52686,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8224681615829468},{"word":"great","start":282.52686,"end":282.76688,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.913023829460144},{"word":"weekend","start":282.76688,"end":283.26688,"confidence":1.0,"punctuated_word":"weekend.","sentiment":"positive","sentiment_score":0.851768434047699},{"word":"bye","start":285.16687,"end":285.66687,"confidence":0.99316406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08907373249530792}],"paragraphs":{"transcript":"\nHi, Yintu. Larissa, O2 Financial. How are you going? Good. Oh, you sound a bit sick.\n\nAre you okay? Okay. Sorry. You just sounded a bit quiet. Perfect.\n\nAlright. Well, before I jump into it, I do need to let you know the calls are recorded. And if I could just get you confirmed security, full name, date of birth address? Perfect. Thank you.\n\nThe reason for my call was I was wanting to touch base. I have obviously received both of your complaints, and I've been working through them with the letters that I've been sending you and and reviewing your responses. Everything that I do does have to go through the directors being Sevi and Bart. Sevi requested this afternoon. The reason he hasn't been engaged with the complaint resolution process is because the complaint was directed essentially towards him and his advice.\n\nHe actually would like to, if given the opportunity by you, jump on the phone and have a chat. If you have time available Monday, he would appreciate to be able to jump on the phone and, I guess, provide the final resolution to everything. Yeah. Is there a time that does suit you better than others? Or So that would be the '20 yeah.\n\nCorrect. Twenty seventh. No. It's not. No.\n\nNo. We don't actually observe a a public holiday for Anzac Day. I know. Frustrating. After 1PM?\n\nAlright. Would say 3PM would be okay? Alright. Perfect. I will schedule that in and get him to give you a call then.\n\nPerfect. Alright. Amazing. I will do that. Otherwise, did you receive my email the other day with the OSA f f FDS documents?\n\nYep. That's okay. Perfect. And I'm, at the moment, packaging up all of your annual review documents. So the the the the the the statements of your account balances and stuff like that to send you.\n\nIt's just quite a lot of documents. I'm having trouble compressing it to be able to fit into an email, so it may end up being multiple emails to get that information to you just because it is quite large, but I'm working with my IT department to try and find a resolution to send everything to you in a way that's not messy. Yep. Alright. That's okay.\n\nSo, yeah, I have all that to to send to you. I'm just trying to, yeah, figure out a way to to package it up. Outside of that, I did, I guess, wanna confirm. We've received a notice from Netwealth to remove us as the servicing adviser on your superannuation fund. That does make things a little bit difficult to be able to investigate from a complete picture, but I will still have a look and and come back to you in writing with respect to the the the concerns you had on your super fund.\n\nOkay? No. Yeah. We we have we have no authority on your account anymore, so we cannot inquire, make action, or direction on your account because we've been removed from being able to do any such things. We can't view your account anymore either.\n\nAt this point, I shouldn't. I think I'm okay. But if I do, I will, of course, request them from you. Yep. Alright.\n\nPerfect. Well, I've scheduled that in with Sadi for Monday, 3PM, twenty seventh. He'll reach out and have a conversation with you then. Okay? Yes.\n\nYeah. Same time. So New South Wales and Queensland are on the same time now. So perfect. Alright.\n\nWe'll we'll speak to you then. You too. Have a great weekend. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Yintu.","start":3.76,"end":4.72,"sentiment":"neutral","sentiment_score":0.17633570730686188},{"text":"Larissa, O2 Financial.","start":4.72,"end":6.02,"sentiment":"neutral","sentiment_score":0.15376611550649008},{"text":"How are you going?","start":7.12,"end":8.02,"sentiment":"neutral","sentiment_score":0.21157006546854973},{"text":"Good.","start":8.48,"end":8.96,"sentiment":"neutral","sentiment_score":0.2813819646835327},{"text":"Oh, you sound a bit sick.","start":8.96,"end":10.16,"sentiment":"negative","sentiment_score":-0.4268461192647616}],"sentiment":"neutral","sentiment_score":-0.03871529549360275,"num_words":16,"start":3.76,"end":10.16},{"sentences":[{"text":"Are you okay?","start":10.16,"end":10.98,"sentiment":"neutral","sentiment_score":-0.20861596862475076},{"text":"Okay.","start":14.415,"end":14.655001,"sentiment":"neutral","sentiment_score":-0.02003001980483532},{"text":"Sorry.","start":14.655001,"end":14.975,"sentiment":"neutral","sentiment_score":-0.11520088464021684},{"text":"You just sounded a bit quiet.","start":14.975,"end":16.275002,"sentiment":"neutral","sentiment_score":-0.1837167019645373},{"text":"Perfect.","start":19.615,"end":20.115,"sentiment":"positive","sentiment_score":0.34769734740257263}],"sentiment":"neutral","sentiment_score":-0.12630680622532964,"num_words":12,"start":10.16,"end":20.115},{"sentences":[{"text":"Alright.","start":20.494999,"end":20.735,"sentiment":"neutral","sentiment_score":0.1422598361968994},{"text":"Well, before I jump into it, I do need to let you know the calls are recorded.","start":20.735,"end":23.875,"sentiment":"neutral","sentiment_score":0.0398231648346957},{"text":"And if I could just get you confirmed security, full name, date of birth address?","start":25.01,"end":28.07,"sentiment":"neutral","sentiment_score":0.05482419629891713},{"text":"Perfect.","start":40.065,"end":40.385,"sentiment":"positive","sentiment_score":0.5133839845657349},{"text":"Thank you.","start":40.385,"end":41.125,"sentiment":"positive","sentiment_score":0.5461946725845337}],"sentiment":"neutral","sentiment_score":0.09020527535014683,"num_words":36,"start":20.494999,"end":41.125},{"sentences":[{"text":"The reason for my call was I was wanting to touch base.","start":41.985,"end":45.445,"sentiment":"neutral","sentiment_score":0.04930055017272631},{"text":"I have obviously received both of your complaints, and I've been working through them with the letters that I've been sending you and and reviewing your responses.","start":45.665,"end":55.089996,"sentiment":"neutral","sentiment_score":-0.03116282882789771},{"text":"Everything that I do does have to go through the directors being Sevi and Bart.","start":57.07,"end":63.409996,"sentiment":"neutral","sentiment_score":-0.05831108242273331},{"text":"Sevi requested this afternoon.","start":64.215004,"end":66.395004,"sentiment":"neutral","sentiment_score":-0.06118708569556475},{"text":"The reason he hasn't been engaged with the complaint resolution process is because the complaint was directed essentially towards him and his advice.","start":66.615,"end":75.035,"sentiment":"neutral","sentiment_score":-0.14600221326817636}],"sentiment":"neutral","sentiment_score":-0.058361176056442435,"num_words":81,"start":41.985,"end":75.035},{"sentences":[{"text":"He actually would like to, if given the opportunity by you, jump on the phone and have a chat.","start":75.975,"end":81.189995,"sentiment":"neutral","sentiment_score":0.07064124824185121},{"text":"If you have time available Monday, he would appreciate to be able to jump on the phone and, I guess, provide the final resolution to everything.","start":81.189995,"end":89.13,"sentiment":"neutral","sentiment_score":0.1029276459549482},{"text":"Yeah.","start":91.43,"end":91.75,"sentiment":"neutral","sentiment_score":0.0685805007815361},{"text":"Is there a time that does suit you better than others?","start":91.75,"end":94.71,"sentiment":"neutral","sentiment_score":0.08963148160414262},{"text":"Or So that would be the '20 yeah.","start":94.71,"end":101.564995,"sentiment":"neutral","sentiment_score":0.023947287816554308}],"sentiment":"neutral","sentiment_score":0.08099088634435947,"num_words":65,"start":75.975,"end":101.564995},{"sentences":[{"text":"Correct.","start":101.564995,"end":101.884995,"sentiment":"neutral","sentiment_score":0.033232301473617554},{"text":"Twenty seventh.","start":101.884995,"end":102.625,"sentiment":"neutral","sentiment_score":0.01743106171488762},{"text":"No.","start":106.125,"end":106.365,"sentiment":"neutral","sentiment_score":-0.23367196321487427},{"text":"It's not.","start":106.365,"end":107.005,"sentiment":"neutral","sentiment_score":-0.22517617046833036},{"text":"No.","start":107.005,"end":107.505,"sentiment":"neutral","sentiment_score":-0.24063493311405185}],"sentiment":"neutral","sentiment_score":-0.12236640176602773,"num_words":7,"start":101.564995,"end":107.505},{"sentences":[{"text":"No.","start":108.090004,"end":108.49,"sentiment":"neutral","sentiment_score":-0.2731783390045166},{"text":"We don't actually observe a a public holiday for Anzac Day.","start":108.49,"end":111.37,"sentiment":"neutral","sentiment_score":-0.278814590790055},{"text":"I know.","start":111.37,"end":111.93,"sentiment":"neutral","sentiment_score":-0.331221804022789},{"text":"Frustrating.","start":111.93,"end":112.43,"sentiment":"negative","sentiment_score":-0.5395151376724243},{"text":"After 1PM?","start":120.025,"end":120.985,"sentiment":"neutral","sentiment_score":-0.016201989725232124}],"sentiment":"neutral","sentiment_score":-0.2690883272272699,"num_words":17,"start":108.090004,"end":120.985},{"sentences":[{"text":"Alright.","start":120.985,"end":121.485,"sentiment":"neutral","sentiment_score":-0.007736111991107464},{"text":"Would say 3PM would be okay?","start":121.705,"end":124.685,"sentiment":"neutral","sentiment_score":-0.011521414077530304},{"text":"Alright.","start":127.705,"end":128.185,"sentiment":"neutral","sentiment_score":0.1597144454717636},{"text":"Perfect.","start":128.185,"end":128.505,"sentiment":"neutral","sentiment_score":0.31253278255462646},{"text":"I will schedule that in and get him to give you a call then.","start":128.505,"end":131.165,"sentiment":"neutral","sentiment_score":0.1692729496530124}],"sentiment":"neutral","sentiment_score":0.12022625768314237,"num_words":23,"start":120.985,"end":131.165},{"sentences":[{"text":"Perfect.","start":133.24,"end":133.74,"sentiment":"positive","sentiment_score":0.5803956985473633},{"text":"Alright.","start":134.2,"end":134.68,"sentiment":"neutral","sentiment_score":0.3176579773426056},{"text":"Amazing.","start":134.68,"end":135.16,"sentiment":"positive","sentiment_score":0.4622230231761933},{"text":"I will do that.","start":135.16,"end":136.14,"sentiment":"neutral","sentiment_score":0.29904357343912125},{"text":"Otherwise, did you receive my email the other day with the OSA f f FDS documents?","start":136.2,"end":143.02,"sentiment":"neutral","sentiment_score":0.03600019379518926}],"sentiment":"neutral","sentiment_score":0.13619365624111632,"num_words":23,"start":133.24,"end":143.02},{"sentences":[{"text":"Yep.","start":145.33499,"end":145.83499,"sentiment":"neutral","sentiment_score":0.25926780700683594},{"text":"That's okay.","start":146.135,"end":146.955,"sentiment":"neutral","sentiment_score":0.15414854884147644},{"text":"Perfect.","start":147.255,"end":147.755,"sentiment":"neutral","sentiment_score":0.23786717653274536},{"text":"And I'm, at the moment, packaging up all of your annual review documents.","start":147.895,"end":153.735,"sentiment":"neutral","sentiment_score":0.07201926410198212},{"text":"So the the the the the the statements of your account balances and stuff like that to send you.","start":153.735,"end":161.37,"sentiment":"neutral","sentiment_score":0.02766614554351882}],"sentiment":"neutral","sentiment_score":0.06298164666319887,"num_words":36,"start":145.33499,"end":161.37},{"sentences":[{"text":"It's just quite a lot of documents.","start":161.37,"end":162.81,"sentiment":"neutral","sentiment_score":-0.0661001205444336},{"text":"I'm having trouble compressing it to be able to fit into an email, so it may end up being multiple emails to get that information to you just because it is quite large, but I'm working with my IT department to try and find a resolution to send everything to you in a way that's not messy.","start":162.81,"end":180.56499,"sentiment":"neutral","sentiment_score":-0.07050988803568639},{"text":"Yep.","start":183.665,"end":184.165,"sentiment":"neutral","sentiment_score":0.2627246379852295},{"text":"Alright.","start":190.94,"end":191.26,"sentiment":"neutral","sentiment_score":0.1833922266960144},{"text":"That's okay.","start":191.26,"end":191.9,"sentiment":"neutral","sentiment_score":0.20141667872667313}],"sentiment":"neutral","sentiment_score":-0.05342373881927308,"num_words":68,"start":161.37,"end":191.9},{"sentences":[{"text":"So, yeah, I have all that to to send to you.","start":191.9,"end":194.14,"sentiment":"neutral","sentiment_score":0.14407216893001037},{"text":"I'm just trying to, yeah, figure out a way to to package it up.","start":194.14,"end":196.8,"sentiment":"neutral","sentiment_score":-0.016639130722199167},{"text":"Outside of that, I did, I guess, wanna confirm.","start":197.1,"end":201.015,"sentiment":"neutral","sentiment_score":-0.004545181368788083},{"text":"We've received a notice from Netwealth to remove us as the servicing adviser on your superannuation fund.","start":201.015,"end":211.19499,"sentiment":"neutral","sentiment_score":-0.08063827586524627},{"text":"That does make things a little bit difficult to be able to investigate from a complete picture, but I will still have a look and and come back to you in writing with respect to the the the concerns you had on your super fund.","start":211.95999,"end":227.505,"sentiment":"neutral","sentiment_score":-0.07956508787141905}],"sentiment":"neutral","sentiment_score":-0.03792021091794595,"num_words":96,"start":191.9,"end":227.505},{"sentences":[{"text":"Okay?","start":227.505,"end":228.005,"sentiment":"neutral","sentiment_score":-0.017039146274328232},{"text":"No.","start":233.025,"end":233.525,"sentiment":"neutral","sentiment_score":-0.13188740611076355},{"text":"Yeah.","start":234.065,"end":234.545,"sentiment":"neutral","sentiment_score":-0.13256143033504486},{"text":"We we have we have no authority on your account anymore, so we cannot inquire, make action, or direction on your account because we've been removed from being able to do any such things.","start":234.545,"end":245.4,"sentiment":"neutral","sentiment_score":-0.2937070354819298},{"text":"We can't view your account anymore either.","start":245.4,"end":247.42,"sentiment":"negative","sentiment_score":-0.3405471997601645}],"sentiment":"neutral","sentiment_score":-0.2875308542597023,"num_words":44,"start":227.505,"end":247.42},{"sentences":[{"text":"At this point, I shouldn't.","start":251.79999,"end":253.535,"sentiment":"neutral","sentiment_score":-0.09295705743134022},{"text":"I think I'm okay.","start":253.595,"end":254.815,"sentiment":"neutral","sentiment_score":-0.12627197243273258},{"text":"But if I do, I will, of course, request them from you.","start":255.035,"end":258.01498,"sentiment":"neutral","sentiment_score":0.008440746615330378},{"text":"Yep.","start":260.635,"end":260.955,"sentiment":"neutral","sentiment_score":0.12121318280696868},{"text":"Alright.","start":260.955,"end":261.275,"sentiment":"neutral","sentiment_score":0.2215656936168671}],"sentiment":"neutral","sentiment_score":-0.022861101786079613,"num_words":23,"start":251.79999,"end":261.275},{"sentences":[{"text":"Perfect.","start":261.275,"end":261.595,"sentiment":"positive","sentiment_score":0.3852770328521729},{"text":"Well, I've scheduled that in with Sadi for Monday, 3PM, twenty seventh.","start":261.595,"end":265.535,"sentiment":"neutral","sentiment_score":0.15689527864257494},{"text":"He'll reach out and have a conversation with you then.","start":265.835,"end":267.595,"sentiment":"neutral","sentiment_score":0.12505812495946883},{"text":"Okay?","start":267.595,"end":268.095,"sentiment":"neutral","sentiment_score":0.06576883792877197},{"text":"Yes.","start":270.99,"end":271.22998,"sentiment":"neutral","sentiment_score":0.05838245153427124}],"sentiment":"neutral","sentiment_score":0.14571011662483216,"num_words":25,"start":261.275,"end":271.22998},{"sentences":[{"text":"Yeah.","start":271.22998,"end":271.55,"sentiment":"neutral","sentiment_score":0.06408659368753433},{"text":"Same time.","start":271.55,"end":272.11,"sentiment":"neutral","sentiment_score":0.07024762034416199},{"text":"So New South Wales and Queensland are on the same time now.","start":272.11,"end":274.27,"sentiment":"neutral","sentiment_score":0.0651113788286845},{"text":"So perfect.","start":274.27,"end":277.56686,"sentiment":"neutral","sentiment_score":0.283902570605278},{"text":"Alright.","start":277.56686,"end":277.96686,"sentiment":"neutral","sentiment_score":0.26912200450897217}],"sentiment":"neutral","sentiment_score":0.1012691958910889,"num_words":18,"start":271.22998,"end":277.96686},{"sentences":[{"text":"We'll we'll speak to you then.","start":277.96686,"end":279.50687,"sentiment":"neutral","sentiment_score":0.19983078042666116},{"text":"You too.","start":281.80685,"end":282.28687,"sentiment":"neutral","sentiment_score":0.16992712020874023},{"text":"Have a great weekend.","start":282.28687,"end":283.26688,"sentiment":"positive","sentiment_score":0.8404281884431839},{"text":"Bye.","start":285.16687,"end":285.66687,"sentiment":"neutral","sentiment_score":-0.08907373249530792}],"sentiment":"positive","sentiment_score":0.37011368801960576,"num_words":13,"start":277.96686,"end":285.66687}]}}]},{"alternatives":[{"transcript":"Hello. You too speaking. How are you? Not too bad. Yeah. Yeah. I can talk. Yeah. Yeah. I can talk. No worries. Yeah. Yeah. In Zukuan, 07/09/1985, and address is 450 Wheelers Lane at Dubbo, New South Wales. Okay. Monday, '20 seventh. Okay. It's not probably holiday in Queensland because of. Oh, okay. Okay. Maybe in the afternoon. Anytime after 1PM would be good. Okay. Yep. Yep. Perfect. Oh, excellent. Cool. Sounds good. Yes. Yes. Perfect. Yeah. Thank you for that. Well received. Yeah. Okay. No problem. That's to get the fax and data in a thorough way to start with, so no problem at all. Yes. Okay. You should be able to request the statement and stuff, but if they refuse to do that, then okay. So do you need any statements sent to you? Okay. Alright. Okay. No problem at all. Okay. 3PM twenty seventh. Okay. Okay. Excellent. Okay. Cool. You have a good day. You too. Bye.","confidence":0.99609375,"words":[{"word":"hello","start":1.68,"end":2.1599998,"confidence":0.5578613,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04550115764141083},{"word":"you","start":2.1599998,"end":2.32,"confidence":0.29956055,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.05914507433772087},{"word":"too","start":2.32,"end":2.48,"confidence":0.57958984,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.06693539768457413},{"word":"speaking","start":2.48,"end":2.98,"confidence":0.6657715,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.047605134546756744},{"word":"how","start":7.2799997,"end":7.52,"confidence":0.99316406,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.22211256623268127},{"word":"are","start":7.52,"end":7.68,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.13868348300457},{"word":"you","start":7.68,"end":8.18,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.13326984643936157},{"word":"not","start":12.16,"end":12.4,"confidence":0.7626953,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.09868965297937392},{"word":"too","start":12.4,"end":12.559999,"confidence":0.9921875,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.1652822047472},{"word":"bad","start":12.559999,"end":12.88,"confidence":0.99853516,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":-0.08232812583446503},{"word":"yeah","start":12.88,"end":13.12,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005788704380393028},{"word":"yeah","start":13.12,"end":13.36,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038430698215961456},{"word":"i","start":13.36,"end":13.44,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.042395830154418945},{"word":"can","start":13.44,"end":13.679999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.043681055307388306},{"word":"talk","start":13.679999,"end":14.145,"confidence":0.99609375,"punctuated_word":"talk.","sentiment":"neutral","sentiment_score":0.03889952600002289},{"word":"yeah","start":17.185001,"end":17.345001,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0009402632713317872},{"word":"yeah","start":17.345001,"end":17.665,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03417356312274933},{"word":"i","start":17.665,"end":17.745,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06585049629211426},{"word":"can","start":17.745,"end":17.985,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04538140445947647},{"word":"talk","start":17.985,"end":18.305,"confidence":0.9621582,"punctuated_word":"talk.","sentiment":"neutral","sentiment_score":0.03950373828411102},{"word":"no","start":18.305,"end":18.465,"confidence":0.9941406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.06938114762306213},{"word":"worries","start":18.465,"end":18.945,"confidence":0.9980469,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06038020923733711},{"word":"yeah","start":18.945,"end":19.445,"confidence":0.75268555,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15697446465492249},{"word":"yeah","start":24.785,"end":25.285,"confidence":0.9616699,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0547339990735054},{"word":"in","start":29.96,"end":30.2,"confidence":0.4597168,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.01597372628748417},{"word":"zukuan","start":30.2,"end":30.7,"confidence":0.5437622,"punctuated_word":"Zukuan,","sentiment":"neutral","sentiment_score":0.023496557027101517},{"word":"07/09/1985","start":31.72,"end":33.96,"confidence":0.9373372,"punctuated_word":"07/09/1985,","sentiment":"neutral","sentiment_score":0.02362530678510666},{"word":"and","start":33.96,"end":34.46,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02613409422338009},{"word":"address","start":34.52,"end":35.0,"confidence":0.9951172,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.0293738916516304},{"word":"is","start":35.0,"end":35.4,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03114275261759758},{"word":"450","start":35.4,"end":36.14,"confidence":0.99853516,"punctuated_word":"450","sentiment":"neutral","sentiment_score":0.043613240122795105},{"word":"wheelers","start":36.44,"end":36.92,"confidence":0.8195801,"punctuated_word":"Wheelers","sentiment":"neutral","sentiment_score":0.03560681641101837},{"word":"lane","start":36.92,"end":37.4,"confidence":0.97998047,"punctuated_word":"Lane","sentiment":"neutral","sentiment_score":0.041005685925483704},{"word":"at","start":37.4,"end":37.64,"confidence":0.9580078,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.038600072264671326},{"word":"dubbo","start":37.64,"end":38.12,"confidence":0.6842448,"punctuated_word":"Dubbo,","sentiment":"neutral","sentiment_score":0.04922260716557503},{"word":"new","start":38.12,"end":38.36,"confidence":0.9951172,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.047374427318573},{"word":"south","start":38.36,"end":38.6,"confidence":0.99902344,"punctuated_word":"South","sentiment":"neutral","sentiment_score":0.0459110364317894},{"word":"wales","start":38.6,"end":39.1,"confidence":0.9970703,"punctuated_word":"Wales.","sentiment":"neutral","sentiment_score":0.05531378835439682},{"word":"okay","start":90.26,"end":90.76,"confidence":0.9890137,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06818950176239014},{"word":"monday","start":99.965,"end":100.284996,"confidence":0.6101074,"punctuated_word":"Monday,","sentiment":"neutral","sentiment_score":0.024089474231004715},{"word":"'20","start":100.284996,"end":100.685,"confidence":0.86328125,"punctuated_word":"'20","sentiment":"neutral","sentiment_score":0.029562633484601974},{"word":"seventh","start":100.685,"end":101.185,"confidence":0.80444336,"punctuated_word":"seventh.","sentiment":"neutral","sentiment_score":0.0304530281573534},{"word":"okay","start":103.085,"end":103.485,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012196386232972143},{"word":"it's","start":103.485,"end":103.725,"confidence":0.91259766,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.14910298585891724},{"word":"not","start":103.725,"end":103.885,"confidence":0.6455078,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18341529369354248},{"word":"probably","start":103.885,"end":104.284996,"confidence":0.41552734,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.1943047940731049},{"word":"holiday","start":104.284996,"end":104.765,"confidence":0.82128906,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":-0.16390778124332428},{"word":"in","start":104.765,"end":104.845,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1522570699453354},{"word":"queensland","start":104.845,"end":105.345,"confidence":0.99902344,"punctuated_word":"Queensland","sentiment":"neutral","sentiment_score":-0.27763673663139343},{"word":"because","start":105.45,"end":105.95,"confidence":0.8173828,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.15500818192958832},{"word":"of","start":106.89,"end":107.39,"confidence":0.557312,"punctuated_word":"of.","sentiment":"neutral","sentiment_score":-0.13532935082912445},{"word":"oh","start":113.45,"end":113.61,"confidence":0.88671875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1340414434671402},{"word":"okay","start":113.61,"end":113.92999,"confidence":0.9946289,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.11980266869068146},{"word":"okay","start":113.92999,"end":114.42999,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04142485558986664},{"word":"maybe","start":115.21,"end":115.53,"confidence":0.9301758,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.029948845505714417},{"word":"in","start":115.53,"end":115.77,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02685338817536831},{"word":"the","start":115.77,"end":115.85,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030803628265857697},{"word":"afternoon","start":115.85,"end":116.35,"confidence":0.8522949,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":-0.047568682581186295},{"word":"anytime","start":117.369995,"end":117.869995,"confidence":0.97314453,"punctuated_word":"Anytime","sentiment":"neutral","sentiment_score":-0.014062633737921717},{"word":"after","start":117.92999,"end":118.25,"confidence":0.9873047,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.026698121801018715},{"word":"1pm","start":118.25,"end":118.89,"confidence":0.97924805,"punctuated_word":"1PM","sentiment":"neutral","sentiment_score":-0.030085500329732895},{"word":"would","start":118.89,"end":119.049995,"confidence":0.625,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.04079125821590424},{"word":"be","start":119.049995,"end":119.28999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.060255181044340134},{"word":"good","start":119.28999,"end":119.565,"confidence":0.9921875,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.057197704911231995},{"word":"okay","start":125.325005,"end":125.725006,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0075826277025043964},{"word":"yep","start":125.725006,"end":126.125,"confidence":0.7561035,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.030335035175085068},{"word":"yep","start":126.125,"end":126.605,"confidence":0.9436035,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06940701603889465},{"word":"perfect","start":126.605,"end":127.105,"confidence":0.99853516,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.24109157919883728},{"word":"oh","start":131.645,"end":131.88501,"confidence":0.90600586,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.3301565647125244},{"word":"excellent","start":131.88501,"end":132.38501,"confidence":0.99560547,"punctuated_word":"excellent.","sentiment":"positive","sentiment_score":0.49650686979293823},{"word":"cool","start":132.8,"end":133.12,"confidence":0.99658203,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.47989970445632935},{"word":"sounds","start":133.12,"end":133.44,"confidence":0.99316406,"punctuated_word":"Sounds","sentiment":"positive","sentiment_score":0.4872233867645264},{"word":"good","start":133.44,"end":133.94,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4224056005477905},{"word":"yes","start":143.84,"end":144.15999,"confidence":0.7418213,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02777550369501114},{"word":"yes","start":144.15999,"end":144.48,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0640459954738617},{"word":"perfect","start":144.48,"end":144.87999,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.1582515835762024},{"word":"yeah","start":144.87999,"end":145.04,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14946071803569794},{"word":"thank","start":145.04,"end":145.28,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3890148997306824},{"word":"you","start":145.28,"end":145.44,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3743480145931244},{"word":"for","start":145.44,"end":145.59999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2845180630683899},{"word":"that","start":145.59999,"end":145.92,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.26854395866394043},{"word":"well","start":145.92,"end":146.15999,"confidence":1.0,"punctuated_word":"Well","sentiment":"neutral","sentiment_score":0.12723633646965027},{"word":"received","start":146.15999,"end":146.65999,"confidence":0.99902344,"punctuated_word":"received.","sentiment":"neutral","sentiment_score":0.13603389263153076},{"word":"yeah","start":181.875,"end":182.375,"confidence":0.8432617,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0429697223007679},{"word":"okay","start":182.435,"end":182.835,"confidence":0.9807129,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0974900871515274},{"word":"no","start":182.835,"end":183.075,"confidence":0.99609375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.16202260553836825},{"word":"problem","start":183.075,"end":183.575,"confidence":0.9980469,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.2246518433094025},{"word":"that's","start":184.035,"end":184.355,"confidence":0.63061523,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.29798293113708496},{"word":"to","start":184.355,"end":184.595,"confidence":0.59521484,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3103511929512024},{"word":"get","start":184.595,"end":185.075,"confidence":0.72558594,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.3033032715320587},{"word":"the","start":185.075,"end":185.555,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.29550325870513916},{"word":"fax","start":185.555,"end":186.055,"confidence":0.7026367,"punctuated_word":"fax","sentiment":"positive","sentiment_score":0.38393551111221313},{"word":"and","start":186.3,"end":186.8,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2764316201210022},{"word":"data","start":187.09999,"end":187.5,"confidence":0.99609375,"punctuated_word":"data","sentiment":"neutral","sentiment_score":0.2521340250968933},{"word":"in","start":187.5,"end":187.81999,"confidence":0.86572266,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.28928864002227783},{"word":"a","start":187.81999,"end":187.98,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3307332396507263},{"word":"thorough","start":187.98,"end":188.3,"confidence":0.9819336,"punctuated_word":"thorough","sentiment":"neutral","sentiment_score":0.32416388392448425},{"word":"way","start":188.3,"end":188.62,"confidence":0.9980469,"punctuated_word":"way","sentiment":"positive","sentiment_score":0.38876020908355713},{"word":"to","start":188.62,"end":188.78,"confidence":0.97314453,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.34652990102767944},{"word":"start","start":188.78,"end":189.02,"confidence":1.0,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.31360819935798645},{"word":"with","start":189.02,"end":189.42,"confidence":0.7546387,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":0.33236199617385864},{"word":"so","start":189.42,"end":189.73999,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.3145182430744171},{"word":"no","start":189.73999,"end":189.9,"confidence":0.9892578,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.3184422552585602},{"word":"problem","start":189.9,"end":190.3,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.29013994336128235},{"word":"at","start":190.3,"end":190.38,"confidence":1.0,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.3496604561805725},{"word":"all","start":190.38,"end":190.88,"confidence":0.99853516,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.28197968006134033},{"word":"yes","start":211.675,"end":211.89,"confidence":0.8486328,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.06317108869552612},{"word":"okay","start":227.985,"end":228.485,"confidence":0.763916,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02245686948299408},{"word":"you","start":228.625,"end":228.785,"confidence":0.9526367,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03373023867607117},{"word":"should","start":228.785,"end":229.025,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.03920108079910278},{"word":"be","start":229.025,"end":229.105,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.018889665603637695},{"word":"able","start":229.105,"end":229.345,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.013274294324219229},{"word":"to","start":229.345,"end":229.745,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.010205086320638657},{"word":"request","start":229.745,"end":230.245,"confidence":0.9980469,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.004043746739625931},{"word":"the","start":230.385,"end":230.705,"confidence":0.9316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.020214982330799103},{"word":"statement","start":230.705,"end":231.205,"confidence":0.94970703,"punctuated_word":"statement","sentiment":"neutral","sentiment_score":0.0035728290677070618},{"word":"and","start":231.425,"end":231.665,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.018732311204075813},{"word":"stuff","start":231.665,"end":232.165,"confidence":0.7878418,"punctuated_word":"stuff,","sentiment":"neutral","sentiment_score":-0.024029411375522617},{"word":"but","start":232.225,"end":232.545,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0184759758412838},{"word":"if","start":232.545,"end":232.865,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03501323610544205},{"word":"they","start":232.865,"end":233.105,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.03654461354017258},{"word":"refuse","start":233.105,"end":233.58499,"confidence":0.8520508,"punctuated_word":"refuse","sentiment":"neutral","sentiment_score":-0.17962196469306946},{"word":"to","start":233.58499,"end":233.745,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.129802405834198},{"word":"do","start":233.745,"end":233.905,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1836116462945938},{"word":"that","start":233.905,"end":234.145,"confidence":0.8540039,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.12647011876106262},{"word":"then","start":234.145,"end":234.645,"confidence":0.95410156,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.14289982616901398},{"word":"okay","start":247.92,"end":248.42,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.018187545239925385},{"word":"so","start":248.48,"end":248.64,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.019025027751922607},{"word":"do","start":248.64,"end":248.8,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.023860516026616096},{"word":"you","start":248.8,"end":248.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02850085124373436},{"word":"need","start":248.88,"end":249.12,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.021715085953474045},{"word":"any","start":249.12,"end":249.52,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.022757938131690025},{"word":"statements","start":249.52,"end":250.02,"confidence":0.99609375,"punctuated_word":"statements","sentiment":"neutral","sentiment_score":-0.008547231554985046},{"word":"sent","start":251.725,"end":251.96501,"confidence":0.97509766,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.026883594691753387},{"word":"to","start":251.96501,"end":252.125,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.033254701644182205},{"word":"you","start":252.125,"end":252.625,"confidence":0.99609375,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.032904207706451416},{"word":"okay","start":254.60501,"end":255.10501,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0037746690213680263},{"word":"alright","start":258.605,"end":259.085,"confidence":0.9941406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04734659940004349},{"word":"okay","start":259.085,"end":259.405,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.052909865975379944},{"word":"no","start":259.405,"end":259.64502,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11467749625444412},{"word":"problem","start":259.64502,"end":259.965,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.1508197784423828},{"word":"at","start":259.965,"end":260.125,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.08539308607578278},{"word":"all","start":260.125,"end":260.625,"confidence":0.9980469,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.1186402440071106},{"word":"okay","start":268.54,"end":268.94,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03384970873594284},{"word":"3pm","start":268.94,"end":269.74,"confidence":0.9995117,"punctuated_word":"3PM","sentiment":"neutral","sentiment_score":0.03194941207766533},{"word":"twenty","start":269.74,"end":270.14,"confidence":0.6303711,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.024000581353902817},{"word":"seventh","start":270.14,"end":270.64,"confidence":0.9489746,"punctuated_word":"seventh.","sentiment":"neutral","sentiment_score":0.02967742085456848},{"word":"okay","start":275.1,"end":275.5,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12485944479703905},{"word":"okay","start":275.5,"end":275.9,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.22852496802806857},{"word":"excellent","start":275.9,"end":276.4,"confidence":1.0,"punctuated_word":"Excellent.","sentiment":"positive","sentiment_score":0.5172535181045532},{"word":"okay","start":279.785,"end":280.285,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24021373689174652},{"word":"cool","start":280.345,"end":280.66498,"confidence":0.99902344,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.45807674527168274},{"word":"you","start":280.66498,"end":280.905,"confidence":0.99902344,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.5144841074943542},{"word":"have","start":280.905,"end":280.985,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5320851802825928},{"word":"a","start":280.985,"end":281.065,"confidence":0.9941406,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5409038662910461},{"word":"good","start":281.065,"end":281.305,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.527394711971283},{"word":"day","start":281.305,"end":281.805,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5037863850593567},{"word":"you","start":283.705,"end":283.94498,"confidence":0.9863281,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.7180063128471375},{"word":"too","start":283.94498,"end":284.345,"confidence":0.99609375,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.6639071702957153},{"word":"bye","start":284.345,"end":284.845,"confidence":0.9916992,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4154403805732727}],"paragraphs":{"transcript":"\nHello. You too speaking. How are you? Not too bad. Yeah.\n\nYeah. I can talk. Yeah. Yeah. I can talk.\n\nNo worries. Yeah. Yeah. In Zukuan, 07/09/1985, and address is 450 Wheelers Lane at Dubbo, New South Wales. Okay.\n\nMonday, '20 seventh. Okay. It's not probably holiday in Queensland because of. Oh, okay. Okay.\n\nMaybe in the afternoon. Anytime after 1PM would be good. Okay. Yep. Yep.\n\nPerfect. Oh, excellent. Cool. Sounds good. Yes.\n\nYes. Perfect. Yeah. Thank you for that. Well received.\n\nYeah. Okay. No problem. That's to get the fax and data in a thorough way to start with, so no problem at all. Yes.\n\nOkay. You should be able to request the statement and stuff, but if they refuse to do that, then okay. So do you need any statements sent to you? Okay. Alright.\n\nOkay. No problem at all. Okay. 3PM twenty seventh. Okay.\n\nOkay. Excellent. Okay. Cool. You have a good day.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04550115764141083},{"text":"You too speaking.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.057895202189683914},{"text":"How are you?","start":7.2799997,"end":8.18,"sentiment":"neutral","sentiment_score":0.16468863189220428},{"text":"Not too bad.","start":12.16,"end":12.88,"sentiment":"neutral","sentiment_score":-0.11543332785367966},{"text":"Yeah.","start":12.88,"end":13.12,"sentiment":"neutral","sentiment_score":0.005788704380393028}],"sentiment":"neutral","sentiment_score":0.03388558006422086,"num_words":11,"start":1.68,"end":13.12},{"sentences":[{"text":"Yeah.","start":13.12,"end":13.36,"sentiment":"neutral","sentiment_score":0.038430698215961456},{"text":"I can talk.","start":13.36,"end":14.145,"sentiment":"neutral","sentiment_score":0.041658803820610046},{"text":"Yeah.","start":17.185001,"end":17.345001,"sentiment":"neutral","sentiment_score":0.0009402632713317872},{"text":"Yeah.","start":17.345001,"end":17.665,"sentiment":"neutral","sentiment_score":0.03417356312274933},{"text":"I can talk.","start":17.665,"end":18.305,"sentiment":"neutral","sentiment_score":0.05024521301190058}],"sentiment":"neutral","sentiment_score":0.03880628612306383,"num_words":9,"start":13.12,"end":18.305},{"sentences":[{"text":"No worries.","start":18.305,"end":18.945,"sentiment":"neutral","sentiment_score":0.06488067843019962},{"text":"Yeah.","start":18.945,"end":19.445,"sentiment":"neutral","sentiment_score":0.15697446465492249},{"text":"Yeah.","start":24.785,"end":25.285,"sentiment":"neutral","sentiment_score":0.0547339990735054},{"text":"In Zukuan, 07/09/1985, and address is 450 Wheelers Lane at Dubbo, New South Wales.","start":29.96,"end":39.1,"sentiment":"neutral","sentiment_score":0.03617100018475737},{"text":"Okay.","start":90.26,"end":90.76,"sentiment":"neutral","sentiment_score":0.06818950176239014}],"sentiment":"neutral","sentiment_score":0.04821333289146423,"num_words":19,"start":18.305,"end":90.76},{"sentences":[{"text":"Monday, '20 seventh.","start":99.965,"end":101.185,"sentiment":"neutral","sentiment_score":0.028035045290986698},{"text":"Okay.","start":103.085,"end":103.485,"sentiment":"neutral","sentiment_score":0.012196386232972143},{"text":"It's not probably holiday in Queensland because of.","start":103.485,"end":107.39,"sentiment":"neutral","sentiment_score":-0.1763702742755413},{"text":"Oh, okay.","start":113.45,"end":113.92999,"sentiment":"neutral","sentiment_score":-0.12692205607891083},{"text":"Okay.","start":113.92999,"end":114.42999,"sentiment":"neutral","sentiment_score":-0.04142485558986664}],"sentiment":"neutral","sentiment_score":-0.10732864265640576,"num_words":15,"start":99.965,"end":114.42999},{"sentences":[{"text":"Maybe in the afternoon.","start":115.21,"end":116.35,"sentiment":"neutral","sentiment_score":-0.03379363613203168},{"text":"Anytime after 1PM would be good.","start":117.369995,"end":119.565,"sentiment":"neutral","sentiment_score":-0.03818173334002495},{"text":"Okay.","start":125.325005,"end":125.725006,"sentiment":"neutral","sentiment_score":0.0075826277025043964},{"text":"Yep.","start":125.725006,"end":126.125,"sentiment":"neutral","sentiment_score":0.030335035175085068},{"text":"Yep.","start":126.125,"end":126.605,"sentiment":"neutral","sentiment_score":0.06940701603889465}],"sentiment":"neutral","sentiment_score":-0.019764635819368638,"num_words":13,"start":115.21,"end":126.605},{"sentences":[{"text":"Perfect.","start":126.605,"end":127.105,"sentiment":"neutral","sentiment_score":0.24109157919883728},{"text":"Oh, excellent.","start":131.645,"end":132.38501,"sentiment":"positive","sentiment_score":0.4133317172527313},{"text":"Cool.","start":132.8,"end":133.12,"sentiment":"positive","sentiment_score":0.47989970445632935},{"text":"Sounds good.","start":133.12,"end":133.94,"sentiment":"positive","sentiment_score":0.45481449365615845},{"text":"Yes.","start":143.84,"end":144.15999,"sentiment":"neutral","sentiment_score":0.02777550369501114}],"sentiment":"positive","sentiment_score":0.35500845845256535,"num_words":7,"start":126.605,"end":144.15999},{"sentences":[{"text":"Yes.","start":144.15999,"end":144.48,"sentiment":"neutral","sentiment_score":0.0640459954738617},{"text":"Perfect.","start":144.48,"end":144.87999,"sentiment":"neutral","sentiment_score":0.1582515835762024},{"text":"Yeah.","start":144.87999,"end":145.04,"sentiment":"neutral","sentiment_score":0.14946071803569794},{"text":"Thank you for that.","start":145.04,"end":145.92,"sentiment":"neutral","sentiment_score":0.32910623401403427},{"text":"Well received.","start":145.92,"end":146.65999,"sentiment":"neutral","sentiment_score":0.13163511455059052}],"sentiment":"neutral","sentiment_score":0.21682816247145334,"num_words":9,"start":144.15999,"end":146.65999},{"sentences":[{"text":"Yeah.","start":181.875,"end":182.375,"sentiment":"neutral","sentiment_score":0.0429697223007679},{"text":"Okay.","start":182.435,"end":182.835,"sentiment":"neutral","sentiment_score":0.0974900871515274},{"text":"No problem.","start":182.835,"end":183.575,"sentiment":"neutral","sentiment_score":0.19333722442388537},{"text":"That's to get the fax and data in a thorough way to start with, so no problem at all.","start":184.035,"end":190.88,"sentiment":"neutral","sentiment_score":0.31578044514907033},{"text":"Yes.","start":211.675,"end":211.89,"sentiment":"neutral","sentiment_score":-0.06317108869552612}],"sentiment":"neutral","sentiment_score":0.2693246511432032,"num_words":24,"start":181.875,"end":211.89},{"sentences":[{"text":"Okay.","start":227.985,"end":228.485,"sentiment":"neutral","sentiment_score":-0.02245686948299408},{"text":"You should be able to request the statement and stuff, but if they refuse to do that, then okay.","start":228.625,"end":248.42,"sentiment":"neutral","sentiment_score":-0.0552302800413025},{"text":"So do you need any statements sent to you?","start":248.48,"end":252.625,"sentiment":"neutral","sentiment_score":-0.024161017189423244},{"text":"Okay.","start":254.60501,"end":255.10501,"sentiment":"neutral","sentiment_score":0.0037746690213680263},{"text":"Alright.","start":258.605,"end":259.085,"sentiment":"neutral","sentiment_score":0.04734659940004349}],"sentiment":"neutral","sentiment_score":-0.03994064763068191,"num_words":31,"start":227.985,"end":259.085},{"sentences":[{"text":"Okay.","start":259.085,"end":259.405,"sentiment":"neutral","sentiment_score":0.052909865975379944},{"text":"No problem at all.","start":259.405,"end":260.625,"sentiment":"neutral","sentiment_score":0.11738265119493008},{"text":"Okay.","start":268.54,"end":268.94,"sentiment":"neutral","sentiment_score":0.03384970873594284},{"text":"3PM twenty seventh.","start":268.94,"end":270.64,"sentiment":"neutral","sentiment_score":0.028542471428712208},{"text":"Okay.","start":275.1,"end":275.5,"sentiment":"neutral","sentiment_score":0.12485944479703905}],"sentiment":"neutral","sentiment_score":0.07667770385742187,"num_words":10,"start":259.085,"end":275.5},{"sentences":[{"text":"Okay.","start":275.5,"end":275.9,"sentiment":"neutral","sentiment_score":0.22852496802806857},{"text":"Excellent.","start":275.9,"end":276.4,"sentiment":"positive","sentiment_score":0.5172535181045532},{"text":"Okay.","start":279.785,"end":280.285,"sentiment":"neutral","sentiment_score":0.24021373689174652},{"text":"Cool.","start":280.345,"end":280.66498,"sentiment":"positive","sentiment_score":0.45807674527168274},{"text":"You have a good day.","start":280.66498,"end":281.805,"sentiment":"positive","sentiment_score":0.5237308502197265}],"sentiment":"positive","sentiment_score":0.45141369104385376,"num_words":9,"start":275.5,"end":281.805},{"sentences":[{"text":"You too.","start":283.705,"end":284.345,"sentiment":"positive","sentiment_score":0.6909567415714264},{"text":"Bye.","start":284.345,"end":284.845,"sentiment":"positive","sentiment_score":0.4154403805732727}],"sentiment":"positive","sentiment_score":0.5991179545720419,"num_words":3,"start":283.705,"end":284.845}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You too speaking.\n\nChannel 0: Hi, Yintu. Larissa, O2 Financial. How\n\nChannel 1: How\n\nChannel 0: are you\n\nChannel 1: are\n\nChannel 0: going?\n\nChannel 1: you?\n\nChannel 0: Good. Oh, you sound a bit sick. Are you okay?\n\nChannel 1: Not too bad. Yeah. Yeah. I can talk.\n\nChannel 0: Okay. Sorry. You just sounded a bit quiet.\n\nChannel 1: Yeah. Yeah. I can talk. No worries. Yeah.\n\nChannel 0: Perfect. Alright. Well, before I jump into it, I do need to let you know the calls are recorded.\n\nChannel 1: Yeah.\n\nChannel 0: And if I could just get you confirmed security, full name, date of birth address?\n\nChannel 1: In Zukuan, 07/09/1985, and address is 450 Wheelers Lane at Dubbo, New South Wales.\n\nChannel 0: Perfect. Thank you. The reason for my call was I was wanting to touch base. I have obviously received both of your complaints, and I've been working through them with the letters that I've been sending you and and reviewing your responses. Everything that I do does have to go through the directors being Sevi and Bart.\n\nSevi requested this afternoon. The reason he hasn't been engaged with the complaint resolution process is because the complaint was directed essentially towards him and his advice. He actually would like to, if given the opportunity by you, jump on the phone and have a chat. If you have time available Monday, he would appreciate to be able to jump on the phone and, I guess, provide the final resolution to everything.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Is there a time that does suit you better than others? Or\n\nChannel 1: Monday,\n\nChannel 0: So\n\nChannel 1: '20\n\nChannel 0: that would\n\nChannel 1: seventh.\n\nChannel 0: be the '20 yeah. Correct. Twenty seventh.\n\nChannel 1: Okay. It's not probably holiday in Queensland because\n\nChannel 0: No. It's not.\n\nChannel 1: of.\n\nChannel 0: No. No. We don't actually observe a a public holiday for Anzac Day. I know. Frustrating.\n\nChannel 1: Oh, okay. Okay. Maybe in the afternoon. Anytime after 1PM would be good.\n\nChannel 0: After 1PM? Alright. Would say 3PM would be okay?\n\nChannel 1: Okay. Yep. Yep. Perfect.\n\nChannel 0: Alright. Perfect. I will schedule that in and get him to give you a call then.\n\nChannel 1: Oh, excellent. Cool. Sounds\n\nChannel 0: Perfect.\n\nChannel 1: good.\n\nChannel 0: Alright. Amazing. I will do that. Otherwise, did you receive my email the other day with the OSA f f FDS documents?\n\nChannel 1: Yes. Yes. Perfect. Yeah. Thank you\n\nChannel 0: Yep.\n\nChannel 1: for that. Well\n\nChannel 0: That's\n\nChannel 1: received.\n\nChannel 0: okay. Perfect. And I'm, at the moment, packaging up all of your annual review documents. So the the the the the the statements of your account balances and stuff like that to send you. It's just quite a lot of documents.\n\nI'm having trouble compressing it to be able to fit into an email, so it may end up being multiple emails to get that information to you just because it is quite large, but I'm working with my IT department to try and find a resolution to send everything to you in a way that's not messy.\n\nChannel 1: Yeah. Okay. No problem.\n\nChannel 0: Yep.\n\nChannel 1: That's to get the fax and data in a thorough way to start with, so no problem at all.\n\nChannel 0: Alright. That's okay. So, yeah, I have all that to to send to you. I'm just trying to, yeah, figure out a way to to package it up. Outside of that, I did, I guess, wanna confirm.\n\nWe've received a notice from Netwealth to remove us as the servicing adviser on your superannuation fund.\n\nChannel 1: Yes.\n\nChannel 0: That does make things a little bit difficult to be able to investigate from a complete picture, but I will still have a look and and come back to you in writing with respect to the the the concerns you had on your super fund. Okay?\n\nChannel 1: Okay. You should be able to request the statement and stuff, but if they\n\nChannel 0: No.\n\nChannel 1: refuse to do that,\n\nChannel 0: Yeah.\n\nChannel 1: then\n\nChannel 0: We we have we have no authority on your account anymore, so we cannot inquire, make action, or direction on your account because we've been removed from being able to do any such things. We can't view your account anymore either.\n\nChannel 1: okay. So do you need any statements sent\n\nChannel 0: At\n\nChannel 1: to\n\nChannel 0: this\n\nChannel 1: you?\n\nChannel 0: point, I shouldn't. I think I'm okay.\n\nChannel 1: Okay.\n\nChannel 0: But if I do, I will, of course, request them from you.\n\nChannel 1: Alright. Okay. No problem at all.\n\nChannel 0: Yep. Alright. Perfect. Well, I've scheduled that in with Sadi for Monday, 3PM, twenty seventh. He'll reach out and have a conversation with you then.\n\nOkay?\n\nChannel 1: Okay. 3PM twenty seventh.\n\nChannel 0: Yes. Yeah. Same time. So New South Wales and Queensland are on the same time now. So\n\nChannel 1: Okay. Okay. Excellent.\n\nChannel 0: perfect. Alright. We'll we'll speak to you then.\n\nChannel 1: Okay. Cool. You have a good day.\n\nChannel 0: You too. Have a great weekend.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04550115764141083},{"text":"You too speaking.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.057895202189683914}],"sentiment":"neutral","sentiment_score":0.05479669105261564,"channel":1,"num_words":4,"start":1.68,"end":2.98},{"sentences":[{"text":"Hi, Yintu.","start":3.76,"end":4.72,"sentiment":"neutral","sentiment_score":0.17633570730686188},{"text":"Larissa, O2 Financial.","start":4.72,"end":6.02,"sentiment":"neutral","sentiment_score":0.15376611550649008},{"text":"How","start":7.12,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.223031222820282}],"sentiment":"neutral","sentiment_score":0.17283349732557932,"channel":0,"num_words":6,"start":3.76,"end":7.2799997},{"sentences":[{"text":"How","start":7.2799997,"end":7.52,"sentiment":"neutral","sentiment_score":0.22211256623268127}],"sentiment":"neutral","sentiment_score":0.22211256623268127,"channel":1,"num_words":1,"start":7.2799997,"end":7.52},{"sentences":[{"text":"are you","start":7.2799997,"end":7.52,"sentiment":"neutral","sentiment_score":0.20131207257509232}],"sentiment":"neutral","sentiment_score":0.20131207257509232,"channel":0,"num_words":2,"start":7.2799997,"end":7.52},{"sentences":[{"text":"are","start":7.52,"end":7.68,"sentiment":"neutral","sentiment_score":0.13868348300457}],"sentiment":"neutral","sentiment_score":0.13868348300457,"channel":1,"num_words":1,"start":7.52,"end":7.68},{"sentences":[{"text":"going?","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.2206248939037323}],"sentiment":"neutral","sentiment_score":0.2206248939037323,"channel":0,"num_words":1,"start":7.52,"end":8.02},{"sentences":[{"text":"you?","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.13326984643936157}],"sentiment":"neutral","sentiment_score":0.13326984643936157,"channel":1,"num_words":1,"start":7.68,"end":8.18},{"sentences":[{"text":"Good.","start":8.48,"end":8.96,"sentiment":"neutral","sentiment_score":0.2813819646835327},{"text":"Oh, you sound a bit sick.","start":8.96,"end":10.16,"sentiment":"negative","sentiment_score":-0.4268461192647616},{"text":"Are you okay?","start":10.16,"end":10.98,"sentiment":"neutral","sentiment_score":-0.20861596862475076}],"sentiment":"neutral","sentiment_score":-0.2905542656779289,"channel":0,"num_words":10,"start":8.48,"end":10.98},{"sentences":[{"text":"Not too bad.","start":12.16,"end":12.88,"sentiment":"neutral","sentiment_score":-0.11543332785367966},{"text":"Yeah.","start":12.88,"end":13.12,"sentiment":"neutral","sentiment_score":0.005788704380393028},{"text":"Yeah.","start":13.12,"end":13.36,"sentiment":"neutral","sentiment_score":0.038430698215961456},{"text":"I can talk.","start":13.36,"end":14.145,"sentiment":"neutral","sentiment_score":0.041658803820610046}],"sentiment":"neutral","sentiment_score":-0.022138021187856793,"channel":1,"num_words":8,"start":12.16,"end":14.145},{"sentences":[{"text":"Okay.","start":14.415,"end":14.655001,"sentiment":"neutral","sentiment_score":-0.02003001980483532},{"text":"Sorry.","start":14.655001,"end":14.975,"sentiment":"neutral","sentiment_score":-0.11520088464021684},{"text":"You just sounded a bit quiet.","start":14.975,"end":16.275002,"sentiment":"neutral","sentiment_score":-0.1837167019645373}],"sentiment":"neutral","sentiment_score":-0.1546913895290345,"channel":0,"num_words":8,"start":14.415,"end":16.275002},{"sentences":[{"text":"Yeah.","start":17.185001,"end":17.345001,"sentiment":"neutral","sentiment_score":0.0009402632713317872},{"text":"Yeah.","start":17.345001,"end":17.665,"sentiment":"neutral","sentiment_score":0.03417356312274933},{"text":"I can talk.","start":17.665,"end":18.305,"sentiment":"neutral","sentiment_score":0.05024521301190058},{"text":"No worries.","start":18.305,"end":18.945,"sentiment":"neutral","sentiment_score":0.06488067843019962},{"text":"Yeah.","start":18.945,"end":19.445,"sentiment":"neutral","sentiment_score":0.15697446465492249}],"sentiment":"neutral","sentiment_score":0.059073160868138075,"channel":1,"num_words":8,"start":17.185001,"end":19.445},{"sentences":[{"text":"Perfect.","start":19.615,"end":20.115,"sentiment":"positive","sentiment_score":0.34769734740257263},{"text":"Alright.","start":20.494999,"end":20.735,"sentiment":"neutral","sentiment_score":0.1422598361968994},{"text":"Well, before I jump into it, I do need to let you know the calls are recorded.","start":20.735,"end":23.875,"sentiment":"neutral","sentiment_score":0.0398231648346957}],"sentiment":"neutral","sentiment_score":0.061418472936278896,"channel":0,"num_words":19,"start":19.615,"end":23.875},{"sentences":[{"text":"Yeah.","start":24.785,"end":25.285,"sentiment":"neutral","sentiment_score":0.0547339990735054}],"sentiment":"neutral","sentiment_score":0.0547339990735054,"channel":1,"num_words":1,"start":24.785,"end":25.285},{"sentences":[{"text":"And if I could just get you confirmed security, full name, date of birth address?","start":25.01,"end":28.07,"sentiment":"neutral","sentiment_score":0.05482419629891713}],"sentiment":"neutral","sentiment_score":0.05482419629891713,"channel":0,"num_words":15,"start":25.01,"end":28.07},{"sentences":[{"text":"In Zukuan, 07/09/1985, and address is 450 Wheelers Lane at Dubbo, New South Wales.","start":29.96,"end":39.1,"sentiment":"neutral","sentiment_score":0.03617100018475737}],"sentiment":"neutral","sentiment_score":0.03617100018475737,"channel":1,"num_words":14,"start":29.96,"end":39.1},{"sentences":[{"text":"Perfect.","start":40.065,"end":40.385,"sentiment":"positive","sentiment_score":0.5133839845657349},{"text":"Thank you.","start":40.385,"end":41.125,"sentiment":"positive","sentiment_score":0.5461946725845337},{"text":"The reason for my call was I was wanting to touch base.","start":41.985,"end":45.445,"sentiment":"neutral","sentiment_score":0.04930055017272631},{"text":"I have obviously received both of your complaints, and I've been working through them with the letters that I've been sending you and and reviewing your responses.","start":45.665,"end":55.089996,"sentiment":"neutral","sentiment_score":-0.03116282882789771},{"text":"Everything that I do does have to go through the directors being Sevi and Bart.","start":57.07,"end":63.409996,"sentiment":"neutral","sentiment_score":-0.05831108242273331}],"sentiment":"neutral","sentiment_score":0.008444163458127724,"channel":0,"num_words":57,"start":40.065,"end":63.409996},{"sentences":[{"text":"Sevi requested this afternoon.","start":64.215004,"end":66.395004,"sentiment":"neutral","sentiment_score":-0.06118708569556475},{"text":"The reason he hasn't been engaged with the complaint resolution process is because the complaint was directed essentially towards him and his advice.","start":66.615,"end":75.035,"sentiment":"neutral","sentiment_score":-0.14600221326817636},{"text":"He actually would like to, if given the opportunity by you, jump on the phone and have a chat.","start":75.975,"end":81.189995,"sentiment":"neutral","sentiment_score":0.07064124824185121},{"text":"If you have time available Monday, he would appreciate to be able to jump on the phone and, I guess, provide the final resolution to everything.","start":81.189995,"end":89.13,"sentiment":"neutral","sentiment_score":0.1029276459549482}],"sentiment":"neutral","sentiment_score":0.005770878659354316,"channel":0,"num_words":72,"start":64.215004,"end":89.13},{"sentences":[{"text":"Okay.","start":90.26,"end":90.76,"sentiment":"neutral","sentiment_score":0.06818950176239014}],"sentiment":"neutral","sentiment_score":0.06818950176239014,"channel":1,"num_words":1,"start":90.26,"end":90.76},{"sentences":[{"text":"Yeah.","start":91.43,"end":91.75,"sentiment":"neutral","sentiment_score":0.0685805007815361},{"text":"Is there a time that does suit you better than others?","start":91.75,"end":94.71,"sentiment":"neutral","sentiment_score":0.08963148160414262},{"text":"Or","start":94.71,"end":95.21,"sentiment":"neutral","sentiment_score":0.03408833593130112}],"sentiment":"neutral","sentiment_score":0.08373962571987739,"channel":0,"num_words":13,"start":91.43,"end":95.21},{"sentences":[{"text":"Monday,","start":99.965,"end":100.284996,"sentiment":"neutral","sentiment_score":0.024089474231004715}],"sentiment":"neutral","sentiment_score":0.024089474231004715,"channel":1,"num_words":1,"start":99.965,"end":100.284996},{"sentences":[{"text":"So","start":100.204994,"end":100.284996,"sentiment":"neutral","sentiment_score":0.021603455767035484}],"sentiment":"neutral","sentiment_score":0.021603455767035484,"channel":0,"num_words":1,"start":100.204994,"end":100.284996},{"sentences":[{"text":"'20","start":100.284996,"end":100.685,"sentiment":"neutral","sentiment_score":0.029562633484601974}],"sentiment":"neutral","sentiment_score":0.029562633484601974,"channel":1,"num_words":1,"start":100.284996,"end":100.685},{"sentences":[{"text":"that would","start":100.284996,"end":100.685,"sentiment":"neutral","sentiment_score":0.02879047766327858}],"sentiment":"neutral","sentiment_score":0.02879047766327858,"channel":0,"num_words":2,"start":100.284996,"end":100.685},{"sentences":[{"text":"seventh.","start":100.685,"end":101.185,"sentiment":"neutral","sentiment_score":0.0304530281573534}],"sentiment":"neutral","sentiment_score":0.0304530281573534,"channel":1,"num_words":1,"start":100.685,"end":101.185},{"sentences":[{"text":"be the '20 yeah.","start":100.685,"end":101.564995,"sentiment":"neutral","sentiment_score":0.019576388876885176},{"text":"Correct.","start":101.564995,"end":101.884995,"sentiment":"neutral","sentiment_score":0.033232301473617554},{"text":"Twenty seventh.","start":101.884995,"end":102.625,"sentiment":"neutral","sentiment_score":0.01743106171488762}],"sentiment":"neutral","sentiment_score":0.020914282915847644,"channel":0,"num_words":7,"start":100.685,"end":102.625},{"sentences":[{"text":"Okay.","start":103.085,"end":103.485,"sentiment":"neutral","sentiment_score":0.012196386232972143},{"text":"It's not probably holiday in Queensland because","start":103.485,"end":105.95,"sentiment":"neutral","sentiment_score":-0.18223326333931514}],"sentiment":"neutral","sentiment_score":-0.15792955714277923,"channel":1,"num_words":8,"start":103.085,"end":105.95},{"sentences":[{"text":"No.","start":106.125,"end":106.365,"sentiment":"neutral","sentiment_score":-0.23367196321487427},{"text":"It's not.","start":106.365,"end":107.005,"sentiment":"neutral","sentiment_score":-0.22517617046833036}],"sentiment":"neutral","sentiment_score":-0.228008101383845,"channel":0,"num_words":3,"start":106.125,"end":107.005},{"sentences":[{"text":"of.","start":106.89,"end":107.39,"sentiment":"neutral","sentiment_score":-0.13532935082912445}],"sentiment":"neutral","sentiment_score":-0.13532935082912445,"channel":1,"num_words":1,"start":106.89,"end":107.39},{"sentences":[{"text":"No.","start":107.005,"end":107.505,"sentiment":"neutral","sentiment_score":-0.24063493311405185},{"text":"No.","start":108.090004,"end":108.49,"sentiment":"neutral","sentiment_score":-0.2731783390045166},{"text":"We don't actually observe a a public holiday for Anzac Day.","start":108.49,"end":111.37,"sentiment":"neutral","sentiment_score":-0.278814590790055},{"text":"I know.","start":111.37,"end":111.93,"sentiment":"neutral","sentiment_score":-0.331221804022789},{"text":"Frustrating.","start":111.93,"end":112.43,"sentiment":"negative","sentiment_score":-0.5395151376724243}],"sentiment":"neutral","sentiment_score":-0.2989207822829485,"channel":0,"num_words":16,"start":107.005,"end":112.43},{"sentences":[{"text":"Oh, okay.","start":113.45,"end":113.92999,"sentiment":"neutral","sentiment_score":-0.12692205607891083},{"text":"Okay.","start":113.92999,"end":114.42999,"sentiment":"neutral","sentiment_score":-0.04142485558986664},{"text":"Maybe in the afternoon.","start":115.21,"end":116.35,"sentiment":"neutral","sentiment_score":-0.03379363613203168},{"text":"Anytime after 1PM would be good.","start":117.369995,"end":119.565,"sentiment":"neutral","sentiment_score":-0.03818173334002495}],"sentiment":"neutral","sentiment_score":-0.050733377870458826,"channel":1,"num_words":13,"start":113.45,"end":119.565},{"sentences":[{"text":"After 1PM?","start":120.025,"end":120.985,"sentiment":"neutral","sentiment_score":-0.016201989725232124},{"text":"Alright.","start":120.985,"end":121.485,"sentiment":"neutral","sentiment_score":-0.007736111991107464},{"text":"Would say 3PM would be okay?","start":121.705,"end":124.685,"sentiment":"neutral","sentiment_score":-0.011521414077530304}],"sentiment":"neutral","sentiment_score":-0.01214095287852817,"channel":0,"num_words":9,"start":120.025,"end":124.685},{"sentences":[{"text":"Okay.","start":125.325005,"end":125.725006,"sentiment":"neutral","sentiment_score":0.0075826277025043964},{"text":"Yep.","start":125.725006,"end":126.125,"sentiment":"neutral","sentiment_score":0.030335035175085068},{"text":"Yep.","start":126.125,"end":126.605,"sentiment":"neutral","sentiment_score":0.06940701603889465},{"text":"Perfect.","start":126.605,"end":127.105,"sentiment":"neutral","sentiment_score":0.24109157919883728}],"sentiment":"neutral","sentiment_score":0.08710406452883035,"channel":1,"num_words":4,"start":125.325005,"end":127.105},{"sentences":[{"text":"Alright.","start":127.705,"end":128.185,"sentiment":"neutral","sentiment_score":0.1597144454717636},{"text":"Perfect.","start":128.185,"end":128.505,"sentiment":"neutral","sentiment_score":0.31253278255462646},{"text":"I will schedule that in and get him to give you a call then.","start":128.505,"end":131.165,"sentiment":"neutral","sentiment_score":0.1692729496530124}],"sentiment":"neutral","sentiment_score":0.17762928269803524,"channel":0,"num_words":16,"start":127.705,"end":131.165},{"sentences":[{"text":"Oh, excellent.","start":131.645,"end":132.38501,"sentiment":"positive","sentiment_score":0.4133317172527313},{"text":"Cool.","start":132.8,"end":133.12,"sentiment":"positive","sentiment_score":0.47989970445632935},{"text":"Sounds","start":133.12,"end":133.44,"sentiment":"positive","sentiment_score":0.4872233867645264}],"sentiment":"positive","sentiment_score":0.4484466314315796,"channel":1,"num_words":4,"start":131.645,"end":133.44},{"sentences":[{"text":"Perfect.","start":133.24,"end":133.74,"sentiment":"positive","sentiment_score":0.5803956985473633}],"sentiment":"positive","sentiment_score":0.5803956985473633,"channel":0,"num_words":1,"start":133.24,"end":133.74},{"sentences":[{"text":"good.","start":133.44,"end":133.94,"sentiment":"positive","sentiment_score":0.4224056005477905}],"sentiment":"positive","sentiment_score":0.4224056005477905,"channel":1,"num_words":1,"start":133.44,"end":133.94},{"sentences":[{"text":"Alright.","start":134.2,"end":134.68,"sentiment":"neutral","sentiment_score":0.3176579773426056},{"text":"Amazing.","start":134.68,"end":135.16,"sentiment":"positive","sentiment_score":0.4622230231761933},{"text":"I will do that.","start":135.16,"end":136.14,"sentiment":"neutral","sentiment_score":0.29904357343912125},{"text":"Otherwise, did you receive my email the other day with the OSA f f FDS documents?","start":136.2,"end":143.02,"sentiment":"neutral","sentiment_score":0.03600019379518926}],"sentiment":"neutral","sentiment_score":0.1160026543181051,"channel":0,"num_words":22,"start":134.2,"end":143.02},{"sentences":[{"text":"Yes.","start":143.84,"end":144.15999,"sentiment":"neutral","sentiment_score":0.02777550369501114},{"text":"Yes.","start":144.15999,"end":144.48,"sentiment":"neutral","sentiment_score":0.0640459954738617},{"text":"Perfect.","start":144.48,"end":144.87999,"sentiment":"neutral","sentiment_score":0.1582515835762024},{"text":"Yeah.","start":144.87999,"end":145.04,"sentiment":"neutral","sentiment_score":0.14946071803569794},{"text":"Thank you","start":145.04,"end":145.44,"sentiment":"positive","sentiment_score":0.3816814571619034}],"sentiment":"neutral","sentiment_score":0.19381611918409666,"channel":1,"num_words":6,"start":143.84,"end":145.44},{"sentences":[{"text":"Yep.","start":145.33499,"end":145.83499,"sentiment":"neutral","sentiment_score":0.25926780700683594}],"sentiment":"neutral","sentiment_score":0.25926780700683594,"channel":0,"num_words":1,"start":145.33499,"end":145.83499},{"sentences":[{"text":"for that.","start":145.44,"end":145.92,"sentiment":"neutral","sentiment_score":0.27653101086616516},{"text":"Well","start":145.92,"end":146.15999,"sentiment":"neutral","sentiment_score":0.12723633646965027}],"sentiment":"neutral","sentiment_score":0.2267661194006602,"channel":1,"num_words":3,"start":145.44,"end":146.15999},{"sentences":[{"text":"That's","start":146.135,"end":146.455,"sentiment":"neutral","sentiment_score":0.13003548979759216}],"sentiment":"neutral","sentiment_score":0.13003548979759216,"channel":0,"num_words":1,"start":146.135,"end":146.455},{"sentences":[{"text":"received.","start":146.15999,"end":146.65999,"sentiment":"neutral","sentiment_score":0.13603389263153076}],"sentiment":"neutral","sentiment_score":0.13603389263153076,"channel":1,"num_words":1,"start":146.15999,"end":146.65999},{"sentences":[{"text":"okay.","start":146.455,"end":146.955,"sentiment":"neutral","sentiment_score":0.17826160788536072},{"text":"Perfect.","start":147.255,"end":147.755,"sentiment":"neutral","sentiment_score":0.23786717653274536},{"text":"And I'm, at the moment, packaging up all of your annual review documents.","start":147.895,"end":153.735,"sentiment":"neutral","sentiment_score":0.07201926410198212},{"text":"So the the the the the the statements of your account balances and stuff like that to send you.","start":153.735,"end":161.37,"sentiment":"neutral","sentiment_score":0.02766614554351882},{"text":"It's just quite a lot of documents.","start":161.37,"end":162.81,"sentiment":"neutral","sentiment_score":-0.0661001205444336}],"sentiment":"neutral","sentiment_score":0.034520369250236486,"channel":0,"num_words":41,"start":146.455,"end":162.81},{"sentences":[{"text":"I'm having trouble compressing it to be able to fit into an email, so it may end up being multiple emails to get that information to you just because it is quite large, but I'm working with my IT department to try and find a resolution to send everything to you in a way that's not messy.","start":162.81,"end":180.56499,"sentiment":"neutral","sentiment_score":-0.07050988803568639}],"sentiment":"neutral","sentiment_score":-0.07050988803568639,"channel":0,"num_words":57,"start":162.81,"end":180.56499},{"sentences":[{"text":"Yeah.","start":181.875,"end":182.375,"sentiment":"neutral","sentiment_score":0.0429697223007679},{"text":"Okay.","start":182.435,"end":182.835,"sentiment":"neutral","sentiment_score":0.0974900871515274},{"text":"No problem.","start":182.835,"end":183.575,"sentiment":"neutral","sentiment_score":0.19333722442388537}],"sentiment":"neutral","sentiment_score":0.1317835645750165,"channel":1,"num_words":4,"start":181.875,"end":183.575},{"sentences":[{"text":"Yep.","start":183.665,"end":184.165,"sentiment":"neutral","sentiment_score":0.2627246379852295}],"sentiment":"neutral","sentiment_score":0.2627246379852295,"channel":0,"num_words":1,"start":183.665,"end":184.165},{"sentences":[{"text":"That's to get the fax and data in a thorough way to start with, so no problem at all.","start":184.035,"end":190.88,"sentiment":"neutral","sentiment_score":0.31578044514907033}],"sentiment":"neutral","sentiment_score":0.31578044514907033,"channel":1,"num_words":19,"start":184.035,"end":190.88},{"sentences":[{"text":"Alright.","start":190.94,"end":191.26,"sentiment":"neutral","sentiment_score":0.1833922266960144},{"text":"That's okay.","start":191.26,"end":191.9,"sentiment":"neutral","sentiment_score":0.20141667872667313},{"text":"So, yeah, I have all that to to send to you.","start":191.9,"end":194.14,"sentiment":"neutral","sentiment_score":0.14407216893001037},{"text":"I'm just trying to, yeah, figure out a way to to package it up.","start":194.14,"end":196.8,"sentiment":"neutral","sentiment_score":-0.016639130722199167},{"text":"Outside of that, I did, I guess, wanna confirm.","start":197.1,"end":201.015,"sentiment":"neutral","sentiment_score":-0.004545181368788083}],"sentiment":"neutral","sentiment_score":0.05127472918782685,"channel":0,"num_words":37,"start":190.94,"end":201.015},{"sentences":[{"text":"We've received a notice from Netwealth to remove us as the servicing adviser on your superannuation fund.","start":201.015,"end":211.19499,"sentiment":"neutral","sentiment_score":-0.08063827586524627}],"sentiment":"neutral","sentiment_score":-0.08063827586524627,"channel":0,"num_words":17,"start":201.015,"end":211.19499},{"sentences":[{"text":"Yes.","start":211.675,"end":211.89,"sentiment":"neutral","sentiment_score":-0.06317108869552612}],"sentiment":"neutral","sentiment_score":-0.06317108869552612,"channel":1,"num_words":1,"start":211.675,"end":211.89},{"sentences":[{"text":"That does make things a little bit difficult to be able to investigate from a complete picture, but I will still have a look and and come back to you in writing with respect to the the the concerns you had on your super fund.","start":211.95999,"end":227.505,"sentiment":"neutral","sentiment_score":-0.07956508787141905},{"text":"Okay?","start":227.505,"end":228.005,"sentiment":"neutral","sentiment_score":-0.017039146274328232}],"sentiment":"neutral","sentiment_score":-0.0782058282714823,"channel":0,"num_words":46,"start":211.95999,"end":228.005},{"sentences":[{"text":"Okay.","start":227.985,"end":228.485,"sentiment":"neutral","sentiment_score":-0.02245686948299408},{"text":"You should be able to request the statement and stuff, but if they","start":228.625,"end":233.105,"sentiment":"neutral","sentiment_score":-0.02067552413791418}],"sentiment":"neutral","sentiment_score":-0.020802763091134175,"channel":1,"num_words":14,"start":227.985,"end":233.105},{"sentences":[{"text":"No.","start":233.025,"end":233.525,"sentiment":"neutral","sentiment_score":-0.13188740611076355}],"sentiment":"neutral","sentiment_score":-0.13188740611076355,"channel":0,"num_words":1,"start":233.025,"end":233.525},{"sentences":[{"text":"refuse to do that,","start":233.105,"end":234.145,"sentiment":"neutral","sentiment_score":-0.15487653389573097}],"sentiment":"neutral","sentiment_score":-0.15487653389573097,"channel":1,"num_words":4,"start":233.105,"end":234.145},{"sentences":[{"text":"Yeah.","start":234.065,"end":234.545,"sentiment":"neutral","sentiment_score":-0.13256143033504486}],"sentiment":"neutral","sentiment_score":-0.13256143033504486,"channel":0,"num_words":1,"start":234.065,"end":234.545},{"sentences":[{"text":"then","start":234.145,"end":234.645,"sentiment":"neutral","sentiment_score":-0.14289982616901398}],"sentiment":"neutral","sentiment_score":-0.14289982616901398,"channel":1,"num_words":1,"start":234.145,"end":234.645},{"sentences":[{"text":"We we have we have no authority on your account anymore, so we cannot inquire, make action, or direction on your account because we've been removed from being able to do any such things.","start":234.545,"end":245.4,"sentiment":"neutral","sentiment_score":-0.2937070354819298},{"text":"We can't view your account anymore either.","start":245.4,"end":247.42,"sentiment":"negative","sentiment_score":-0.3405471997601645}],"sentiment":"neutral","sentiment_score":-0.301704136700165,"channel":0,"num_words":41,"start":234.545,"end":247.42},{"sentences":[{"text":"okay.","start":247.92,"end":248.42,"sentiment":"neutral","sentiment_score":-0.018187545239925385},{"text":"So do you need any statements sent","start":248.48,"end":251.96501,"sentiment":"neutral","sentiment_score":-0.021612892193453654}],"sentiment":"neutral","sentiment_score":-0.02118472382426262,"channel":1,"num_words":8,"start":247.92,"end":251.96501},{"sentences":[{"text":"At","start":251.79999,"end":252.04,"sentiment":"neutral","sentiment_score":-0.02580335922539234}],"sentiment":"neutral","sentiment_score":-0.02580335922539234,"channel":0,"num_words":1,"start":251.79999,"end":252.04},{"sentences":[{"text":"to","start":251.96501,"end":252.125,"sentiment":"neutral","sentiment_score":-0.033254701644182205}],"sentiment":"neutral","sentiment_score":-0.033254701644182205,"channel":1,"num_words":1,"start":251.96501,"end":252.125},{"sentences":[{"text":"this","start":252.04,"end":252.2,"sentiment":"neutral","sentiment_score":-0.0347580686211586}],"sentiment":"neutral","sentiment_score":-0.0347580686211586,"channel":0,"num_words":1,"start":252.04,"end":252.2},{"sentences":[{"text":"you?","start":252.125,"end":252.625,"sentiment":"neutral","sentiment_score":-0.032904207706451416}],"sentiment":"neutral","sentiment_score":-0.032904207706451416,"channel":1,"num_words":1,"start":252.125,"end":252.625},{"sentences":[{"text":"point, I shouldn't.","start":252.2,"end":253.535,"sentiment":"neutral","sentiment_score":-0.1347412864367167},{"text":"I think I'm okay.","start":253.595,"end":254.815,"sentiment":"neutral","sentiment_score":-0.12627197243273258}],"sentiment":"neutral","sentiment_score":-0.12990167843444006,"channel":0,"num_words":7,"start":252.2,"end":254.815},{"sentences":[{"text":"Okay.","start":254.60501,"end":255.10501,"sentiment":"neutral","sentiment_score":0.0037746690213680263}],"sentiment":"neutral","sentiment_score":0.0037746690213680263,"channel":1,"num_words":1,"start":254.60501,"end":255.10501},{"sentences":[{"text":"But if I do, I will, of course, request them from you.","start":255.035,"end":258.01498,"sentiment":"neutral","sentiment_score":0.008440746615330378}],"sentiment":"neutral","sentiment_score":0.008440746615330378,"channel":0,"num_words":12,"start":255.035,"end":258.01498},{"sentences":[{"text":"Alright.","start":258.605,"end":259.085,"sentiment":"neutral","sentiment_score":0.04734659940004349},{"text":"Okay.","start":259.085,"end":259.405,"sentiment":"neutral","sentiment_score":0.052909865975379944},{"text":"No problem at all.","start":259.405,"end":260.625,"sentiment":"neutral","sentiment_score":0.11738265119493008}],"sentiment":"neutral","sentiment_score":0.09496451169252396,"channel":1,"num_words":6,"start":258.605,"end":260.625},{"sentences":[{"text":"Yep.","start":260.635,"end":260.955,"sentiment":"neutral","sentiment_score":0.12121318280696868},{"text":"Alright.","start":260.955,"end":261.275,"sentiment":"neutral","sentiment_score":0.2215656936168671},{"text":"Perfect.","start":261.275,"end":261.595,"sentiment":"positive","sentiment_score":0.3852770328521729},{"text":"Well, I've scheduled that in with Sadi for Monday, 3PM, twenty seventh.","start":261.595,"end":265.535,"sentiment":"neutral","sentiment_score":0.15689527864257494},{"text":"He'll reach out and have a conversation with you then.","start":265.835,"end":267.595,"sentiment":"neutral","sentiment_score":0.12505812495946883}],"sentiment":"neutral","sentiment_score":0.15445522010326385,"channel":0,"num_words":25,"start":260.635,"end":267.595},{"sentences":[{"text":"Okay?","start":267.595,"end":268.095,"sentiment":"neutral","sentiment_score":0.06576883792877197}],"sentiment":"neutral","sentiment_score":0.06576883792877197,"channel":0,"num_words":1,"start":267.595,"end":268.095},{"sentences":[{"text":"Okay.","start":268.54,"end":268.94,"sentiment":"neutral","sentiment_score":0.03384970873594284},{"text":"3PM twenty seventh.","start":268.94,"end":270.64,"sentiment":"neutral","sentiment_score":0.028542471428712208}],"sentiment":"neutral","sentiment_score":0.029869280755519867,"channel":1,"num_words":4,"start":268.54,"end":270.64},{"sentences":[{"text":"Yes.","start":270.99,"end":271.22998,"sentiment":"neutral","sentiment_score":0.05838245153427124},{"text":"Yeah.","start":271.22998,"end":271.55,"sentiment":"neutral","sentiment_score":0.06408659368753433},{"text":"Same time.","start":271.55,"end":272.11,"sentiment":"neutral","sentiment_score":0.07024762034416199},{"text":"So New South Wales and Queensland are on the same time now.","start":272.11,"end":274.27,"sentiment":"neutral","sentiment_score":0.0651113788286845},{"text":"So","start":274.27,"end":274.77,"sentiment":"neutral","sentiment_score":0.09132930636405943}],"sentiment":"neutral","sentiment_score":0.06680177283637664,"channel":0,"num_words":17,"start":270.99,"end":274.77},{"sentences":[{"text":"Okay.","start":275.1,"end":275.5,"sentiment":"neutral","sentiment_score":0.12485944479703905},{"text":"Okay.","start":275.5,"end":275.9,"sentiment":"neutral","sentiment_score":0.22852496802806857},{"text":"Excellent.","start":275.9,"end":276.4,"sentiment":"positive","sentiment_score":0.5172535181045532}],"sentiment":"neutral","sentiment_score":0.29021264364322025,"channel":1,"num_words":3,"start":275.1,"end":276.4},{"sentences":[{"text":"perfect.","start":277.16687,"end":277.56686,"sentiment":"positive","sentiment_score":0.4764758348464966},{"text":"Alright.","start":277.56686,"end":277.96686,"sentiment":"neutral","sentiment_score":0.26912200450897217},{"text":"We'll we'll speak to you then.","start":277.96686,"end":279.50687,"sentiment":"neutral","sentiment_score":0.19983078042666116}],"sentiment":"neutral","sentiment_score":0.24307281523942947,"channel":0,"num_words":8,"start":277.16687,"end":279.50687},{"sentences":[{"text":"Okay.","start":279.785,"end":280.285,"sentiment":"neutral","sentiment_score":0.24021373689174652},{"text":"Cool.","start":280.345,"end":280.66498,"sentiment":"positive","sentiment_score":0.45807674527168274},{"text":"You have a good day.","start":280.66498,"end":281.805,"sentiment":"positive","sentiment_score":0.5237308502197265}],"sentiment":"positive","sentiment_score":0.473849247608866,"channel":1,"num_words":7,"start":279.785,"end":281.805},{"sentences":[{"text":"You too.","start":281.80685,"end":282.28687,"sentiment":"neutral","sentiment_score":0.16992712020874023},{"text":"Have a great weekend.","start":282.28687,"end":283.26688,"sentiment":"positive","sentiment_score":0.8404281884431839}],"sentiment":"positive","sentiment_score":0.616927832365036,"channel":0,"num_words":6,"start":281.80685,"end":283.26688},{"sentences":[{"text":"You too.","start":283.705,"end":284.345,"sentiment":"positive","sentiment_score":0.6909567415714264},{"text":"Bye.","start":284.345,"end":284.845,"sentiment":"positive","sentiment_score":0.4154403805732727}],"sentiment":"positive","sentiment_score":0.5991179545720419,"channel":1,"num_words":3,"start":283.705,"end":284.845},{"sentences":[{"text":"Bye.","start":285.16687,"end":285.66687,"sentiment":"neutral","sentiment_score":-0.08907373249530792}],"sentiment":"neutral","sentiment_score":-0.08907373249530792,"channel":0,"num_words":1,"start":285.16687,"end":285.66687}]},"summary":{"result":"success","short":"A customer calls a financial company to discuss complaints and a complaint resolution process. The agent informs the customer that the complaint was directed towards him and his advice. The agent schedules a call for Monday to discuss the complaint resolution process and confirms the customer's information. The agent also confirms that the customer will receive a statement and requests that the customer send statements from them."},"intents":{"segments":[{"text":"I will schedule that in and get him to give you a call then. Oh, excellent.","start_word":311,"end_word":326,"intents":[{"intent":"Schedule call","confidence_score":0.64659595}]},{"text":"It's just quite a lot of documents. I'm having trouble compressing it to be able to fit into an email, so it may end up being multiple emails to get that information to you just because it is quite large, but I'm working with my IT department to try and find a resolution to send everything to you in a way that's not messy. Yeah.","start_word":399,"end_word":463,"intents":[{"intent":"Package documents","confidence_score":0.002762121}]},{"text":"I'm just trying to, yeah, figure out a way to to package it up.","start_word":502,"end_word":515,"intents":[{"intent":"Package up","confidence_score":0.0605081},{"intent":"Set up meeting","confidence_score":0.00079032657}]},{"text":"That does make things a little bit difficult to be able to investigate from a complete picture, but I will still have a look and and come back to you in writing with respect to the the the concerns you had on your super fund. Okay? Okay.","start_word":542,"end_word":588,"intents":[{"intent":"Investigate","confidence_score":0.42041716}]},{"text":"You should be able to request the statement and stuff, but if they No.","start_word":589,"end_word":602,"intents":[{"intent":"Request statement","confidence_score":0.3439722}]},{"text":"Well, I've scheduled that in with Sadi for Monday, 3PM, twenty seventh. He'll reach out and have a conversation with you then. Okay? Okay.","start_word":691,"end_word":714,"intents":[{"intent":"Schedule conversation","confidence_score":0.29681832}]}]},"sentiments":{"segments":[{"text":"Hello. You too speaking. Hi, Yintu. Larissa, O2 Financial. How are How you going? are you? Good.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.15922927856445312},{"text":"Oh, you sound a bit sick.","start_word":17,"end_word":22,"sentiment":"negative","sentiment_score":-0.4203527867794037},{"text":"Are you okay? Not too bad. Yeah. Yeah. I can talk. Okay. Sorry. You just sounded a bit quiet. Yeah. Yeah. I can talk. No worries. Yeah.","start_word":23,"end_word":49,"sentiment":"neutral","sentiment_score":-0.05467579886317253},{"text":"Perfect.","start_word":50,"end_word":50,"sentiment":"positive","sentiment_score":0.34769734740257263},{"text":"Alright. Well, before I jump into it, I do need to let you know the calls are recorded. Yeah. And if I could just get you confirmed security, full name, date of birth address? In Zukuan, 07/09/1985, and address is 450 Wheelers Lane at Dubbo, New South Wales.","start_word":51,"end_word":98,"sentiment":"neutral","sentiment_score":0.04710048064589501},{"text":"Perfect. Thank you.","start_word":99,"end_word":101,"sentiment":"positive","sentiment_score":0.5286979675292969},{"text":"The reason for my call was I was wanting to touch base. I have obviously received both of your complaints, and I've been working through them with the letters that I've been sending you and and reviewing your responses. Everything that I do does have to go through the directors being Sevi and Bart. Sevi requested this afternoon. The reason he hasn't been engaged with the complaint resolution process is because the complaint was directed essentially towards him and his advice. He actually would like to, if given the opportunity by you, jump on the phone and have a chat. If you have time available Monday, he would appreciate to be able to jump on the phone and, I guess, provide the final resolution to everything. Okay. Yeah. Is there a time that does suit you better than others? Or Monday, So that '20 would be seventh. the '20 yeah. Correct. Twenty seventh. Okay. It's not probably holiday in Queensland because No. It's not. of. No. No. We don't actually observe a a public holiday for Anzac Day.","start_word":102,"end_word":279,"sentiment":"neutral","sentiment_score":-0.027872846692047093},{"text":"I know. Frustrating.","start_word":280,"end_word":282,"sentiment":"negative","sentiment_score":-0.46249353885650635},{"text":"Oh, okay. Okay. Maybe in the afternoon. Anytime after 1PM would be good. After 1PM? Alright. Would say 3PM would be okay? Okay. Yep. Yep. Perfect. Alright. Perfect. I will schedule that in and get him to give you a call then.","start_word":283,"end_word":324,"sentiment":"neutral","sentiment_score":0.05071567744016647},{"text":"Oh, excellent. Cool. Sounds Perfect. good.","start_word":325,"end_word":330,"sentiment":"positive","sentiment_score":0.4641774892807007},{"text":"Alright.","start_word":331,"end_word":331,"sentiment":"neutral","sentiment_score":0.3176579773426056},{"text":"Amazing.","start_word":332,"end_word":332,"sentiment":"positive","sentiment_score":0.4622230231761933},{"text":"I will do that. Otherwise, did you receive my email the other day with the OSA f f FDS documents? Yes. Yes. Perfect. Yeah. Thank you Yep. for that. Well That's received. okay. Perfect. And I'm, at the moment, packaging up all of your annual review documents. So the the the the the the statements of your account balances and stuff like that to send you. It's just quite a lot of documents. I'm having trouble compressing it to be able to fit into an email, so it may end up being multiple emails to get that information to you just because it is quite large, but I'm working with my IT department to try and find a resolution to send everything to you in a way that's not messy. Yeah. Okay. No problem. Yep. That's to get the fax and data in a thorough way to start with, so no problem at all. Alright. That's okay. So, yeah, I have all that to to send to you. I'm just trying to, yeah, figure out a way to to package it up. Outside of that, I did, I guess, wanna confirm. We've received a notice from Netwealth to remove us as the servicing adviser on your superannuation fund. Yes. That does make things a little bit difficult to be able to investigate from a complete picture, but I will still have a look and and come back to you in writing with respect to the the the concerns you had on your super fund. Okay? Okay. You should be able to request the statement and stuff, but if they No. refuse to do that, Yeah. then We we have we have no authority on your account anymore, so we cannot inquire, make action, or direction on your account because we've been removed from being able to do any such things. We can't view your account anymore either. okay. So do you need any statements sent At to this you? point, I shouldn't. I think I'm okay. Okay. But if I do, I will, of course, request them from you. Alright. Okay. No problem at all. Yep. Alright.","start_word":333,"end_word":689,"sentiment":"neutral","sentiment_score":-0.014842380495632397},{"text":"Perfect.","start_word":690,"end_word":690,"sentiment":"positive","sentiment_score":0.3852770328521729},{"text":"Well, I've scheduled that in with Sadi for Monday, 3PM, twenty seventh. He'll reach out and have a conversation with you then. Okay? Okay. 3PM twenty seventh. Yes. Yeah. Same time. So New South Wales and Queensland are on the same time now. So Okay. Okay.","start_word":691,"end_word":736,"sentiment":"neutral","sentiment_score":0.1072746515274048},{"text":"Excellent. perfect.","start_word":737,"end_word":738,"sentiment":"positive","sentiment_score":0.4968646764755249},{"text":"Alright. We'll we'll speak to you then. Okay.","start_word":739,"end_word":746,"sentiment":"neutral","sentiment_score":0.21753445267677307},{"text":"Cool. You have a good day.","start_word":747,"end_word":752,"sentiment":"positive","sentiment_score":0.5088331699371338},{"text":"You too.","start_word":753,"end_word":754,"sentiment":"neutral","sentiment_score":0.1981163024902344},{"text":"Have a great weekend. You too. Bye.","start_word":755,"end_word":761,"sentiment":"positive","sentiment_score":0.6940075755119324},{"text":"Bye.","start_word":762,"end_word":762,"sentiment":"neutral","sentiment_score":0.20666567981243136}],"average":{"sentiment":"neutral","sentiment_score":0.021908093019912804}}}}