{"metadata":{"transaction_key":"deprecated","request_id":"019fd050-cc6c-7b61-aff0-19ac3d7249da","sha256":"7afe5c95ad6d33789018fd482ba355fd592d7303698d5dfcbc24f10d19b2ee3c","created":"2026-08-05T05:06:30.835Z","duration":34.487938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":86,"output_tokens":35},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":97},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. It's Andrew from Vigilance AI. I I was trying to get a hold of Michael Perry. Oh, he retired from the company? Oh, that's okay. Well, thank you for the detail. Have a great day.","confidence":0.9921875,"words":[{"word":"oh","start":5.2799997,"end":5.52,"confidence":0.98876953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.025200430303812027},{"word":"hi","start":5.52,"end":5.92,"confidence":0.9951172,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.03673984855413437},{"word":"it's","start":6.08,"end":6.3199997,"confidence":0.9921875,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03373786434531212},{"word":"andrew","start":6.3199997,"end":6.72,"confidence":0.9892578,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.03633606806397438},{"word":"from","start":6.72,"end":7.04,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.045140743255615234},{"word":"vigilance","start":7.04,"end":7.54,"confidence":0.8730469,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.03848038241267204},{"word":"ai","start":7.6,"end":8.1,"confidence":0.9099121,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.029774773865938187},{"word":"i","start":8.88,"end":9.12,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011767315678298472},{"word":"i","start":9.12,"end":9.2,"confidence":0.9316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008708270266652107},{"word":"was","start":9.2,"end":9.44,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.004244290292263031},{"word":"trying","start":9.44,"end":9.76,"confidence":0.9941406,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.0030777351930737495},{"word":"to","start":9.76,"end":9.92,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0003493335098028183},{"word":"get","start":9.92,"end":10.08,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.00618548970669508},{"word":"a","start":10.08,"end":10.16,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.002180269453674555},{"word":"hold","start":10.16,"end":10.4,"confidence":0.53125,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.0025258269160985947},{"word":"of","start":10.4,"end":10.559999,"confidence":0.9760742,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.007270830683410168},{"word":"michael","start":10.559999,"end":11.04,"confidence":0.99609375,"punctuated_word":"Michael","sentiment":"neutral","sentiment_score":-0.007323531433939934},{"word":"perry","start":11.04,"end":11.54,"confidence":0.7607422,"punctuated_word":"Perry.","sentiment":"neutral","sentiment_score":-0.0169008057564497},{"word":"oh","start":16.845001,"end":17.245,"confidence":0.96240234,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04773955792188645},{"word":"he","start":17.245,"end":17.645,"confidence":0.9951172,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.05647871643304825},{"word":"retired","start":17.645,"end":18.125,"confidence":0.9951172,"punctuated_word":"retired","sentiment":"neutral","sentiment_score":-0.09900324046611786},{"word":"from","start":18.125,"end":18.285,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.10263986140489578},{"word":"the","start":18.285,"end":18.445,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08615046739578247},{"word":"company","start":18.445,"end":18.945,"confidence":0.9885254,"punctuated_word":"company?","sentiment":"neutral","sentiment_score":-0.06290757656097412},{"word":"oh","start":23.942875,"end":24.182875,"confidence":0.9758301,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.09385539591312408},{"word":"that's","start":24.182875,"end":24.682875,"confidence":0.9577637,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.1025664210319519},{"word":"okay","start":25.142874,"end":25.642874,"confidence":0.92456055,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.16453330218791962},{"word":"well","start":25.702873,"end":26.022875,"confidence":0.99609375,"punctuated_word":"Well,","sentiment":"positive","sentiment_score":0.4491878151893616},{"word":"thank","start":26.022875,"end":26.262875,"confidence":0.98291016,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.7250410914421082},{"word":"you","start":26.262875,"end":26.342875,"confidence":0.99121094,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7244683504104614},{"word":"for","start":26.342875,"end":26.502874,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7185660600662231},{"word":"the","start":26.502874,"end":26.662874,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7103579044342041},{"word":"detail","start":26.662874,"end":27.017876,"confidence":0.89501953,"punctuated_word":"detail.","sentiment":"positive","sentiment_score":0.6637613773345947},{"word":"have","start":27.017876,"end":27.372875,"confidence":0.9951172,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6748688817024231},{"word":"a","start":27.372875,"end":27.622875,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6979336738586426},{"word":"great","start":27.622875,"end":27.862873,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.695561408996582},{"word":"day","start":27.862873,"end":28.362873,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.6239191293716431}],"paragraphs":{"transcript":"\nOh, hi. It's Andrew from Vigilance AI. I I was trying to get a hold of Michael Perry. Oh, he retired from the company? Oh, that's okay.\n\nWell, thank you for the detail. Have a great day.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":5.2799997,"end":5.92,"sentiment":"neutral","sentiment_score":0.030970139428973198},{"text":"It's Andrew from Vigilance AI.","start":6.08,"end":8.1,"sentiment":"neutral","sentiment_score":0.03669396638870239},{"text":"I I was trying to get a hold of Michael Perry.","start":8.88,"end":11.54,"sentiment":"neutral","sentiment_score":-0.0013580432754348624},{"text":"Oh, he retired from the company?","start":16.845001,"end":18.945,"sentiment":"neutral","sentiment_score":-0.07581990336378415},{"text":"Oh, that's okay.","start":23.942875,"end":25.642874,"sentiment":"neutral","sentiment_score":0.12031837304433186}],"sentiment":"neutral","sentiment_score":0.005055827174887613,"num_words":27,"start":5.2799997,"end":25.642874},{"sentences":[{"text":"Well, thank you for the detail.","start":25.702873,"end":27.017876,"sentiment":"positive","sentiment_score":0.6652304331461588},{"text":"Have a great day.","start":27.017876,"end":28.362873,"sentiment":"positive","sentiment_score":0.6730707734823227}],"sentiment":"positive","sentiment_score":0.6683665692806244,"num_words":10,"start":25.702873,"end":28.362873}]}}]},{"alternatives":[{"transcript":"Institute of Medical Research. Yeah. Speaking Michael Perry hasn't worked here for over a year. Yeah. He left over a year ago. Yes. You too. No worries.","confidence":0.9980469,"words":[{"word":"institute","start":0.39999998,"end":0.9,"confidence":0.61083984,"punctuated_word":"Institute","sentiment":"neutral","sentiment_score":0.00019115954637527463},{"word":"of","start":0.96,"end":1.12,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.00513831153512001},{"word":"medical","start":1.12,"end":1.52,"confidence":0.99121094,"punctuated_word":"Medical","sentiment":"neutral","sentiment_score":-0.005644011311233044},{"word":"research","start":1.52,"end":2.0,"confidence":0.78759766,"punctuated_word":"Research.","sentiment":"neutral","sentiment_score":-0.000190200749784708},{"word":"yeah","start":2.0,"end":2.24,"confidence":0.6234131,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00797259621322155},{"word":"speaking","start":2.24,"end":2.74,"confidence":0.7763672,"punctuated_word":"Speaking","sentiment":"neutral","sentiment_score":0.0030410541221499443},{"word":"michael","start":12.08,"end":12.559999,"confidence":0.91503906,"punctuated_word":"Michael","sentiment":"neutral","sentiment_score":-0.06884752959012985},{"word":"perry","start":12.559999,"end":12.799999,"confidence":0.97509766,"punctuated_word":"Perry","sentiment":"neutral","sentiment_score":-0.061783235520124435},{"word":"hasn't","start":12.799999,"end":13.04,"confidence":0.99902344,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.07081165909767151},{"word":"worked","start":13.04,"end":13.36,"confidence":0.9980469,"punctuated_word":"worked","sentiment":"neutral","sentiment_score":-0.09287550300359726},{"word":"here","start":13.36,"end":13.5199995,"confidence":0.99902344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.11986000835895538},{"word":"for","start":13.5199995,"end":13.759999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08713527023792267},{"word":"over","start":13.759999,"end":14.0,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.1351049542427063},{"word":"a","start":14.0,"end":14.16,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0987195074558258},{"word":"year","start":14.16,"end":14.66,"confidence":0.99853516,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.08327940106391907},{"word":"yeah","start":19.345,"end":19.585,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05533745884895325},{"word":"he","start":19.585,"end":19.824999,"confidence":1.0,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.0734931081533432},{"word":"left","start":19.824999,"end":20.224998,"confidence":1.0,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.08470316231250763},{"word":"over","start":20.224998,"end":20.465,"confidence":0.9921875,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.10573888570070268},{"word":"a","start":20.465,"end":20.545,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07460808753967285},{"word":"year","start":20.545,"end":20.785,"confidence":1.0,"punctuated_word":"year","sentiment":"neutral","sentiment_score":-0.07573813945055008},{"word":"ago","start":20.785,"end":21.285,"confidence":1.0,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.07187481224536896},{"word":"yes","start":28.704998,"end":28.945,"confidence":0.9885254,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.20246493816375732},{"word":"you","start":28.945,"end":29.105,"confidence":0.9350586,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.18127134442329407},{"word":"too","start":29.105,"end":29.425,"confidence":0.9355469,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.1708105057477951},{"word":"no","start":29.425,"end":29.585,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.0743657648563385},{"word":"worries","start":29.585,"end":30.085,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.05767782777547836}],"paragraphs":{"transcript":"\nInstitute of Medical Research. Yeah. Speaking Michael Perry hasn't worked here for over a year. Yeah. He left over a year ago.\n\nYes. You too. No worries.","paragraphs":[{"sentences":[{"text":"Institute of Medical Research.","start":0.39999998,"end":2.0,"sentiment":"neutral","sentiment_score":-0.002695341012440622},{"text":"Yeah.","start":2.0,"end":2.24,"sentiment":"neutral","sentiment_score":0.00797259621322155},{"text":"Speaking Michael Perry hasn't worked here for over a year.","start":2.24,"end":14.66,"sentiment":"neutral","sentiment_score":-0.08153760144487024},{"text":"Yeah.","start":19.345,"end":19.585,"sentiment":"neutral","sentiment_score":-0.05533745884895325},{"text":"He left over a year ago.","start":19.585,"end":21.285,"sentiment":"neutral","sentiment_score":-0.08102603256702423}],"sentiment":"neutral","sentiment_score":-0.06180356529710645,"num_words":22,"start":0.39999998,"end":21.285},{"sentences":[{"text":"Yes.","start":28.704998,"end":28.945,"sentiment":"neutral","sentiment_score":0.20246493816375732},{"text":"You too.","start":28.945,"end":29.425,"sentiment":"neutral","sentiment_score":0.1760409250855446},{"text":"No worries.","start":29.425,"end":30.085,"sentiment":"neutral","sentiment_score":0.06602179631590843}],"sentiment":"neutral","sentiment_score":0.13731807619333267,"num_words":5,"start":28.704998,"end":30.085}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Institute of Medical Research. Yeah. Speaking\n\nChannel 0: Oh, hi. It's Andrew from Vigilance AI. I I was trying to get a hold of Michael Perry.\n\nChannel 1: Michael Perry hasn't worked here for over a year.\n\nChannel 0: Oh, he retired from the company?\n\nChannel 1: Yeah. He left over a year ago.\n\nChannel 0: Oh, that's okay. Well, thank you for the detail. Have a great day.\n\nChannel 1: Yes. You too. No worries.","paragraphs":[{"sentences":[{"text":"Institute of Medical Research.","start":0.39999998,"end":2.0,"sentiment":"neutral","sentiment_score":-0.002695341012440622},{"text":"Yeah.","start":2.0,"end":2.24,"sentiment":"neutral","sentiment_score":0.00797259621322155},{"text":"Speaking","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.0030410541221499443}],"sentiment":"neutral","sentiment_score":0.00003871438093483448,"channel":1,"num_words":6,"start":0.39999998,"end":2.74},{"sentences":[{"text":"Oh, hi.","start":5.2799997,"end":5.92,"sentiment":"neutral","sentiment_score":0.030970139428973198},{"text":"It's Andrew from Vigilance AI.","start":6.08,"end":8.1,"sentiment":"neutral","sentiment_score":0.03669396638870239},{"text":"I I was trying to get a hold of Michael Perry.","start":8.88,"end":11.54,"sentiment":"neutral","sentiment_score":-0.0013580432754348624}],"sentiment":"neutral","sentiment_score":0.012803979709537493,"channel":0,"num_words":18,"start":5.2799997,"end":11.54},{"sentences":[{"text":"Michael Perry hasn't worked here for over a year.","start":12.08,"end":14.66,"sentiment":"neutral","sentiment_score":-0.0909352298412058}],"sentiment":"neutral","sentiment_score":-0.0909352298412058,"channel":1,"num_words":9,"start":12.08,"end":14.66},{"sentences":[{"text":"Oh, he retired from the company?","start":16.845001,"end":18.945,"sentiment":"neutral","sentiment_score":-0.07581990336378415}],"sentiment":"neutral","sentiment_score":-0.07581990336378415,"channel":0,"num_words":6,"start":16.845001,"end":18.945},{"sentences":[{"text":"Yeah.","start":19.345,"end":19.585,"sentiment":"neutral","sentiment_score":-0.05533745884895325},{"text":"He left over a year ago.","start":19.585,"end":21.285,"sentiment":"neutral","sentiment_score":-0.08102603256702423}],"sentiment":"neutral","sentiment_score":-0.07735623632158552,"channel":1,"num_words":7,"start":19.345,"end":21.285},{"sentences":[{"text":"Oh, that's okay.","start":23.942875,"end":25.642874,"sentiment":"neutral","sentiment_score":0.12031837304433186},{"text":"Well, thank you for the detail.","start":25.702873,"end":27.017876,"sentiment":"positive","sentiment_score":0.6652304331461588},{"text":"Have a great day.","start":27.017876,"end":28.362873,"sentiment":"positive","sentiment_score":0.6730707734823227}],"sentiment":"positive","sentiment_score":0.5418939086107107,"channel":0,"num_words":13,"start":23.942875,"end":28.362873},{"sentences":[{"text":"Yes.","start":28.704998,"end":28.945,"sentiment":"neutral","sentiment_score":0.20246493816375732},{"text":"You too.","start":28.945,"end":29.425,"sentiment":"neutral","sentiment_score":0.1760409250855446},{"text":"No worries.","start":29.425,"end":30.085,"sentiment":"neutral","sentiment_score":0.06602179631590843}],"sentiment":"neutral","sentiment_score":0.13731807619333267,"channel":1,"num_words":5,"start":28.704998,"end":30.085}]},"summary":{"result":"success","short":"An agent from Carrefourance AI called and asked for Michael Perry, who had retired from the company for over a year. The agent thanked the customer and ended the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Institute of Medical Research. Yeah. Speaking Oh, hi. It's Andrew from Vigilance AI. I I was trying to get a hold of Michael Perry. Michael Perry hasn't worked here for over a year. Oh, he retired from the company? Yeah. He left over a year ago. Oh, that's okay.","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":-0.017309023067355156},{"text":"Well, thank you for the detail. Have a great day.","start_word":49,"end_word":58,"sentiment":"positive","sentiment_score":0.651319146156311},{"text":"Yes. You too. No worries.","start_word":59,"end_word":63,"sentiment":"neutral","sentiment_score":0.14751309156417847}],"average":{"sentiment":"neutral","sentiment_score":0.09278757547594838}}}}