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Oh, that would be hilarious, honestly. Yes. Oh, that's how oh, I could only imagine. Honestly, I'll have to Google that one later and get my get a little bit of laughter out of of my day. Absolutely. All good, Andrew. I had you booked in for a bit of a catch up this morning. Is now still a good time there for you? Fantastic. Before I jump into the call, just to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Fantastic. And just to do a quick security check there for you just to confirm your full name, your date of birth, and address I should have on file. Yep. Beautiful. Thank you so much for that. So with the catch up, just a just sort of a quick call to see how things are going, see if there's any major changes in your circumstances, just to sort of catch up and see how things are going and give you a bit an update on your super as well because we not not long updated the portfolio for you. But how is everything going generally? I know you're still on the income protection claim. So how's everything going for you? Okay. Perfect. That's the September 1 you're going back to that appointment? Yep. Beautiful. Well, fingers crossed. Absolutely. And how's, like, the pain and everything for you? Is it all sort of getting better? Are you still in quite a bit pain or getting a bit more? Mhmm. Yeah. Yep. Beautiful. Excellent. And the claim's still coming through. You're still getting that money on a monthly basis to help with a bit of support? Only had two. Okay. Yeah. It it I mean, it's it's the idea of income protection is is that it sort of give you a little bit of funds to help, but it it doesn't support you the whole time, and it doesn't cover a 100% of your income. So there is always that sort of downfall with it. But, hopefully, we can get you back to work fairly soon with your doctors allowing you to go back. Even just a couple of days to sorta get you back and moving and then build from there will hopefully be good for you. Yeah. Absolutely. Yeah. So when you go back, they'll essentially look at what you're able to earn from your employer, and then they'll just work out how they reduce your income protection claim for you. So you'll be able to be on a partial claim if needed be for you know, up until the the benefit period runs out essentially if that's what's required. So that's good. Yeah. Excellent. Well, since we did your switch, we moved you into the SMA within the Oakview SMA there a few months back. Having a look over the past three months, your super fund is up by 5.77% net of fees. So it was a good move. Super's working nicely, which is good to see. It essentially shows earnings and growth as a dollar figure of a bit over 7,107 for this last three months. So it is a good return for where we'd expect in such a short period of time. It's hopefully, we'll, you know, keep hopefully, that sort of keeps moving. We do not know what's gonna happen in the future, but with the SMA, you do have the active management component there where our investment committee as well as the BlackRock investment team are able to make individual changes within the SMA there on a regular basis if needed to. So they should be due to meet again soon to go through the investment update and see if there's any changes there, but it is good to see that with moving into that SMA, a 5% return in three months is pretty good. Normally, you wouldn't expect to see much more of a return around, like, one or 2% in that in that sort of time frame. So it is really good. As a dollar figure, it doesn't feel as big, but as that compounds, that that will it definitely increases in time for you. Okay. Easy. Do you have any questions or concerns or anything for me at the moment while you've got me here or anything you wanted me to look at for you? Or Yeah. Excellent. Absolutely. Absolutely. Well, hopefully, when you get back to work and yeah. Sorry. You're right. Okay. Yeah. Hopefully, you get an answer by the end of the year. Oh, wow. Wow. Yeah. Well, hopefully, you get some sort of income increase there and a bit more pay by the end of the year at least. Fantastic. Did you want me to maybe do a bit of a catch up with you in sort of three, six months? What would you like sort of moving forward in the next few months there as a bit of a catch up? Six months? Yep. Beautiful. That'll bring us up until around about February. Is that okay? Yep. Fantastic. I do sort of go in and have a bit of a look at the super funds, see how they're going. So if I do sort of flag anything and we need to maybe come back and have a conversation next few months, I'll make sure we do so. Otherwise, I'll pop it in my calendar for February. My team will give you a call again, book you back in for another catch up and a check-in, and we'll go from there to see how everything's tracking for you. Yeah. All good. Well, I will let you go. You have a lovely day. If you need anything in the meantime, please let me know, and I'm it's good to see things are going well for you at the moment and that your sleep is working nicely with the change. Yeah. Yeah. I will. Got that down. Yes. Yes. So Frenchie and the Tourette's jokes. Love it. Thank you so much. You too. Thanks for taking my call, Andrew. Have a good one. 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Andrew. It's Dana from Okey Financial. How are you this morning? Oh, why? What's happening?\n\nOh, that's not where I thought you were gonna take me on that conversation. Not gonna lie. Oh, that would be hilarious, honestly. Yes. Oh, that's how oh, I could only imagine.\n\nHonestly, I'll have to Google that one later and get my get a little bit of laughter out of of my day. Absolutely. All good, Andrew. I had you booked in for a bit of a catch up this morning. Is now still a good time there for you?\n\nFantastic. Before I jump into the call, just to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Fantastic. And just to do a quick security check there for you just to confirm your full name, your date of birth, and address I should have on file.\n\nYep. Beautiful. Thank you so much for that. So with the catch up, just a just sort of a quick call to see how things are going, see if there's any major changes in your circumstances, just to sort of catch up and see how things are going and give you a bit an update on your super as well because we not not long updated the portfolio for you. But how is everything going generally?\n\nI know you're still on the income protection claim. So how's everything going for you? Okay. Perfect. That's the September 1 you're going back to that appointment?\n\nYep. Beautiful. Well, fingers crossed. Absolutely. And how's, like, the pain and everything for you?\n\nIs it all sort of getting better? Are you still in quite a bit pain or getting a bit more? Mhmm. Yeah. Yep.\n\nBeautiful. Excellent. And the claim's still coming through. You're still getting that money on a monthly basis to help with a bit of support? Only had two.\n\nOkay. Yeah. It it I mean, it's it's the idea of income protection is is that it sort of give you a little bit of funds to help, but it it doesn't support you the whole time, and it doesn't cover a 100% of your income. So there is always that sort of downfall with it. But, hopefully, we can get you back to work fairly soon with your doctors allowing you to go back.\n\nEven just a couple of days to sorta get you back and moving and then build from there will hopefully be good for you. Yeah. Absolutely. Yeah. So when you go back, they'll essentially look at what you're able to earn from your employer, and then they'll just work out how they reduce your income protection claim for you.\n\nSo you'll be able to be on a partial claim if needed be for you know, up until the the benefit period runs out essentially if that's what's required. So that's good. Yeah. Excellent. Well, since we did your switch, we moved you into the SMA within the Oakview SMA there a few months back.\n\nHaving a look over the past three months, your super fund is up by 5.77% net of fees. So it was a good move. Super's working nicely, which is good to see. It essentially shows earnings and growth as a dollar figure of a bit over 7,107 for this last three months. So it is a good return for where we'd expect in such a short period of time.\n\nIt's hopefully, we'll, you know, keep hopefully, that sort of keeps moving. We do not know what's gonna happen in the future, but with the SMA, you do have the active management component there where our investment committee as well as the BlackRock investment team are able to make individual changes within the SMA there on a regular basis if needed to. So they should be due to meet again soon to go through the investment update and see if there's any changes there, but it is good to see that with moving into that SMA, a 5% return in three months is pretty good. Normally, you wouldn't expect to see much more of a return around, like, one or 2% in that in that sort of time frame. So it is really good.\n\nAs a dollar figure, it doesn't feel as big, but as that compounds, that that will it definitely increases in time for you. Okay. Easy. Do you have any questions or concerns or anything for me at the moment while you've got me here or anything you wanted me to look at for you? Or Yeah.\n\nExcellent. Absolutely. Absolutely. Well, hopefully, when you get back to work and yeah. Sorry.\n\nYou're right. Okay. Yeah. Hopefully, you get an answer by the end of the year. Oh, wow.\n\nWow. Yeah. Well, hopefully, you get some sort of income increase there and a bit more pay by the end of the year at least. Fantastic. Did you want me to maybe do a bit of a catch up with you in sort of three, six months?\n\nWhat would you like sort of moving forward in the next few months there as a bit of a catch up? Six months? Yep. Beautiful. That'll bring us up until around about February.\n\nIs that okay? Yep. Fantastic. I do sort of go in and have a bit of a look at the super funds, see how they're going. So if I do sort of flag anything and we need to maybe come back and have a conversation next few months, I'll make sure we do so.\n\nOtherwise, I'll pop it in my calendar for February. My team will give you a call again, book you back in for another catch up and a check-in, and we'll go from there to see how everything's tracking for you. Yeah. All good. Well, I will let you go.\n\nYou have a lovely day. If you need anything in the meantime, please let me know, and I'm it's good to see things are going well for you at the moment and that your sleep is working nicely with the change. Yeah. Yeah. I will.\n\nGot that down. Yes. Yes. So Frenchie and the Tourette's jokes. Love it.\n\nThank you so much. You too. Thanks for taking my call, Andrew. Have a good one. See you later.","paragraphs":[{"sentences":[{"text":"Hi, Andrew.","start":4.64,"end":5.2,"sentiment":"neutral","sentiment_score":0.12330834567546844},{"text":"It's Dana from Okey Financial.","start":5.2,"end":6.98,"sentiment":"neutral","sentiment_score":0.16500453054904937},{"text":"How are you this morning?","start":7.04,"end":8.18,"sentiment":"neutral","sentiment_score":0.22160107791423797},{"text":"Oh, why?","start":14.799999,"end":15.759999,"sentiment":"neutral","sentiment_score":-0.12472209334373474},{"text":"What's happening?","start":15.759999,"end":16.685,"sentiment":"neutral","sentiment_score":-0.10174793750047684}],"sentiment":"neutral","sentiment_score":0.1079190419986844,"num_words":16,"start":4.64,"end":16.685},{"sentences":[{"text":"Oh, that's not where I thought you were gonna take me on that conversation.","start":18.985,"end":23.485,"sentiment":"neutral","sentiment_score":-0.21536185698849813},{"text":"Not gonna lie.","start":23.705,"end":24.685,"sentiment":"neutral","sentiment_score":-0.13589923083782193},{"text":"Oh, that would be hilarious, honestly.","start":30.105,"end":32.55,"sentiment":"neutral","sentiment_score":0.17954169710477194},{"text":"Yes.","start":34.77,"end":35.27,"sentiment":"neutral","sentiment_score":0.04085757210850715},{"text":"Oh, that's how oh, I could only imagine.","start":37.97,"end":44.309998,"sentiment":"neutral","sentiment_score":-0.03781060082837939}],"sentiment":"neutral","sentiment_score":-0.08147314819507301,"num_words":32,"start":18.985,"end":44.309998},{"sentences":[{"text":"Honestly, I'll have to Google that one later and get my get a little bit of laughter out of of my day.","start":44.37,"end":49.545002,"sentiment":"neutral","sentiment_score":0.12225271693684837},{"text":"Absolutely.","start":50.725,"end":51.225,"sentiment":"neutral","sentiment_score":0.3216022253036499},{"text":"All good, Andrew.","start":51.765,"end":52.645,"sentiment":"positive","sentiment_score":0.463915357987086},{"text":"I had you booked in for a bit of a catch up this morning.","start":52.645,"end":54.805,"sentiment":"neutral","sentiment_score":0.2478291615843773},{"text":"Is now still a good time there for you?","start":54.805,"end":56.645,"sentiment":"neutral","sentiment_score":0.1844134090675248}],"sentiment":"neutral","sentiment_score":0.1945354492992771,"num_words":49,"start":44.37,"end":56.645},{"sentences":[{"text":"Fantastic.","start":56.645,"end":57.145,"sentiment":"positive","sentiment_score":0.3685240149497986},{"text":"Before I jump into the call, just to let you know we do record our calls for quality and training purposes.","start":58.485,"end":62.699997,"sentiment":"neutral","sentiment_score":0.0839270321386201},{"text":"Are you happy for me to proceed with that?","start":62.699997,"end":64.64,"sentiment":"neutral","sentiment_score":0.14576762252383763},{"text":"Fantastic.","start":67.02,"end":67.5,"sentiment":"neutral","sentiment_score":0.3225082755088806},{"text":"And just to do a quick security check there for you just to confirm your full name, your date of birth, and address I should have on file.","start":67.5,"end":73.36,"sentiment":"neutral","sentiment_score":0.14020145338560855}],"sentiment":"neutral","sentiment_score":0.12818415438135464,"num_words":60,"start":56.645,"end":73.36},{"sentences":[{"text":"Yep.","start":75.899994,"end":76.305,"sentiment":"neutral","sentiment_score":0.018175167962908745},{"text":"Beautiful.","start":80.305,"end":80.805,"sentiment":"positive","sentiment_score":0.4050886034965515},{"text":"Thank you so much for that.","start":81.025,"end":82.805,"sentiment":"positive","sentiment_score":0.5216530412435532},{"text":"So with the catch up, just a just sort of a quick call to see how things are going, see if there's any major changes in your circumstances, just to sort of catch up and see how things are going and give you a bit an update on your super as well because we not not long updated the portfolio for you.","start":83.025,"end":97.310005,"sentiment":"neutral","sentiment_score":0.0410284542388493},{"text":"But how is everything going generally?","start":97.770004,"end":99.69,"sentiment":"neutral","sentiment_score":0.01302640171100696}],"sentiment":"neutral","sentiment_score":0.08125137621046681,"num_words":76,"start":75.899994,"end":99.69},{"sentences":[{"text":"I know you're still on the income protection claim.","start":99.69,"end":101.850006,"sentiment":"neutral","sentiment_score":-0.035348485534389816},{"text":"So how's everything going for you?","start":101.850006,"end":103.71,"sentiment":"neutral","sentiment_score":0.017777948640286922},{"text":"Okay.","start":115.765,"end":116.245,"sentiment":"neutral","sentiment_score":0.2994650602340698},{"text":"Perfect.","start":116.245,"end":116.645004,"sentiment":"positive","sentiment_score":0.5475209951400757},{"text":"That's the September 1 you're going back to that appointment?","start":116.645004,"end":119.22,"sentiment":"neutral","sentiment_score":0.21686878204345703}],"sentiment":"neutral","sentiment_score":0.10385945177188625,"num_words":27,"start":99.69,"end":119.22},{"sentences":[{"text":"Yep.","start":120.66,"end":121.14,"sentiment":"neutral","sentiment_score":0.20286667346954343},{"text":"Beautiful.","start":121.14,"end":121.64,"sentiment":"positive","sentiment_score":0.6509799957275391},{"text":"Well, fingers crossed.","start":121.78,"end":123.24,"sentiment":"neutral","sentiment_score":0.27830542127291363},{"text":"Absolutely.","start":125.380005,"end":125.880005,"sentiment":"positive","sentiment_score":0.33866825699806213},{"text":"And how's, like, the pain and everything for you?","start":126.82,"end":128.9,"sentiment":"neutral","sentiment_score":0.05427983817127016}],"sentiment":"neutral","sentiment_score":0.16772998223702112,"num_words":15,"start":120.66,"end":128.9},{"sentences":[{"text":"Is it all sort of getting better?","start":128.9,"end":130.1,"sentiment":"neutral","sentiment_score":-0.014414908630507333},{"text":"Are you still in quite a bit pain or getting a bit more?","start":130.1,"end":133.325,"sentiment":"neutral","sentiment_score":-0.1282887080541024},{"text":"Mhmm.","start":135.625,"end":136.125,"sentiment":"neutral","sentiment_score":-0.11151690036058426},{"text":"Yeah.","start":138.42499,"end":138.92499,"sentiment":"neutral","sentiment_score":-0.009091797284781933},{"text":"Yep.","start":142.42499,"end":142.92499,"sentiment":"neutral","sentiment_score":0.1615402102470398}],"sentiment":"neutral","sentiment_score":-0.07511852402240038,"num_words":23,"start":128.9,"end":142.92499},{"sentences":[{"text":"Beautiful.","start":142.985,"end":143.485,"sentiment":"positive","sentiment_score":0.5160360336303711},{"text":"Excellent.","start":144.745,"end":145.14499,"sentiment":"positive","sentiment_score":0.5553807020187378},{"text":"And the claim's still coming through.","start":145.14499,"end":146.58499,"sentiment":"neutral","sentiment_score":0.2409645070632299},{"text":"You're still getting that money on a monthly basis to help with a bit of support?","start":146.58499,"end":150.09,"sentiment":"neutral","sentiment_score":0.196865345351398},{"text":"Only had two.","start":153.59,"end":154.63,"sentiment":"neutral","sentiment_score":-0.06412122150262196}],"sentiment":"neutral","sentiment_score":0.2027661347830737,"num_words":27,"start":142.985,"end":154.63},{"sentences":[{"text":"Okay.","start":154.63,"end":155.13,"sentiment":"neutral","sentiment_score":-0.025645535439252853},{"text":"Yeah.","start":159.46501,"end":159.96501,"sentiment":"neutral","sentiment_score":-0.01440887525677681},{"text":"It it I mean, it's it's the idea of income protection is is that it sort of give you a little bit of funds to help, but it it doesn't support you the whole time, and it doesn't cover a 100% of your income.","start":160.10501,"end":171.145,"sentiment":"neutral","sentiment_score":-0.037894242951138454},{"text":"So there is always that sort of downfall with it.","start":171.145,"end":173.38501,"sentiment":"neutral","sentiment_score":-0.13893835470080376},{"text":"But, hopefully, we can get you back to work fairly soon with your doctors allowing you to go back.","start":173.38501,"end":178.06001,"sentiment":"neutral","sentiment_score":0.08362447901775963}],"sentiment":"neutral","sentiment_score":-0.02010559394955635,"num_words":75,"start":154.63,"end":178.06001},{"sentences":[{"text":"Even just a couple of days to sorta get you back and moving and then build from there will hopefully be good for you.","start":178.06001,"end":184.40001,"sentiment":"neutral","sentiment_score":0.1233446706707279},{"text":"Yeah.","start":184.46,"end":184.96,"sentiment":"neutral","sentiment_score":0.052337005734443665},{"text":"Absolutely.","start":192.035,"end":192.535,"sentiment":"neutral","sentiment_score":0.13403642177581787},{"text":"Yeah.","start":192.755,"end":193.075,"sentiment":"neutral","sentiment_score":0.08164964616298676},{"text":"So when you go back, they'll essentially look at what you're able to earn from your employer, and then they'll just work out how they reduce your income protection claim for you.","start":193.075,"end":201.33499,"sentiment":"neutral","sentiment_score":0.05749121739063412}],"sentiment":"neutral","sentiment_score":0.08589854451306796,"num_words":59,"start":178.06001,"end":201.33499},{"sentences":[{"text":"So you'll be able to be on a partial claim if needed be for you know, up until the the benefit period runs out essentially if that's what's required.","start":201.635,"end":209.07999,"sentiment":"neutral","sentiment_score":0.07728444110473683},{"text":"So that's good.","start":209.07999,"end":210.04,"sentiment":"positive","sentiment_score":0.47678829232851666},{"text":"Yeah.","start":210.04,"end":210.54,"sentiment":"neutral","sentiment_score":0.1878606379032135},{"text":"Excellent.","start":211.15999,"end":211.65999,"sentiment":"positive","sentiment_score":0.5493451356887817},{"text":"Well, since we did your switch, we moved you into the SMA within the Oakview SMA there a few months back.","start":211.87999,"end":220.085,"sentiment":"neutral","sentiment_score":0.18215098054636092}],"sentiment":"neutral","sentiment_score":0.14970890971069986,"num_words":55,"start":201.635,"end":220.085},{"sentences":[{"text":"Having a look over the past three months, your super fund is up by 5.77% net of fees.","start":220.085,"end":227.045,"sentiment":"neutral","sentiment_score":0.2321087279253536},{"text":"So it was a good move.","start":227.045,"end":228.745,"sentiment":"neutral","sentiment_score":0.3127930412689845},{"text":"Super's working nicely, which is good to see.","start":228.80501,"end":231.385,"sentiment":"positive","sentiment_score":0.729795053601265},{"text":"It essentially shows earnings and growth as a dollar figure of a bit over 7,107 for this last three months.","start":232.93001,"end":239.25,"sentiment":"positive","sentiment_score":0.48359390795230867},{"text":"So it is a good return for where we'd expect in such a short period of time.","start":239.25,"end":243.27,"sentiment":"positive","sentiment_score":0.5403533122118782}],"sentiment":"positive","sentiment_score":0.44566609051780426,"num_words":69,"start":220.085,"end":243.27},{"sentences":[{"text":"It's hopefully, we'll, you know, keep hopefully, that sort of keeps moving.","start":244.13,"end":247.425,"sentiment":"neutral","sentiment_score":0.11956799775362015},{"text":"We do not know what's gonna happen in the future, but with the SMA, you do have the active management component there where our investment committee as well as the BlackRock investment team are able to make individual changes within the SMA there on a regular basis if needed to.","start":247.425,"end":263.16,"sentiment":"neutral","sentiment_score":0.08822478502988815},{"text":"So they should be due to meet again soon to go through the investment update and see if there's any changes there, but it is good to see that with moving into that SMA, a 5% return in three months is pretty good.","start":263.16,"end":275.175,"sentiment":"neutral","sentiment_score":0.29871956155050633},{"text":"Normally, you wouldn't expect to see much more of a return around, like, one or 2% in that in that sort of time frame.","start":275.41498,"end":281.97498,"sentiment":"neutral","sentiment_score":0.046319199027493596},{"text":"So it is really good.","start":281.97498,"end":283.335,"sentiment":"positive","sentiment_score":0.35817487835884093}],"sentiment":"neutral","sentiment_score":0.16114575775868412,"num_words":134,"start":244.13,"end":283.335},{"sentences":[{"text":"As a dollar figure, it doesn't feel as big, but as that compounds, that that will it definitely increases in time for you.","start":283.335,"end":290.41998,"sentiment":"neutral","sentiment_score":0.15824385635230853},{"text":"Okay.","start":290.41998,"end":290.91998,"sentiment":"neutral","sentiment_score":0.06716985255479813},{"text":"Easy.","start":292.34,"end":292.84,"sentiment":"neutral","sentiment_score":0.10145197808742525},{"text":"Do you have any questions or concerns or anything for me at the moment while you've got me here or anything you wanted me to look at for you?","start":293.13998,"end":299.86,"sentiment":"neutral","sentiment_score":0.012694680613690409},{"text":"Or Yeah.","start":299.86,"end":303.195,"sentiment":"neutral","sentiment_score":0.039575034752488136}],"sentiment":"neutral","sentiment_score":0.07599154167941638,"num_words":56,"start":283.335,"end":303.195},{"sentences":[{"text":"Excellent.","start":304.875,"end":305.375,"sentiment":"neutral","sentiment_score":0.2979941666126251},{"text":"Absolutely.","start":307.355,"end":307.855,"sentiment":"neutral","sentiment_score":0.1869073510169983},{"text":"Absolutely.","start":310.39502,"end":310.89502,"sentiment":"neutral","sentiment_score":0.12588506937026978},{"text":"Well, hopefully, when you get back to work and yeah.","start":311.595,"end":314.075,"sentiment":"neutral","sentiment_score":0.05013788342475891},{"text":"Sorry.","start":314.075,"end":314.39502,"sentiment":"neutral","sentiment_score":0.01763995923101902}],"sentiment":"neutral","sentiment_score":0.08070038431989295,"num_words":14,"start":304.875,"end":314.39502},{"sentences":[{"text":"You're right.","start":314.39502,"end":315.055,"sentiment":"neutral","sentiment_score":0.04844409413635731},{"text":"Okay.","start":321.61,"end":322.11,"sentiment":"neutral","sentiment_score":0.031112659722566605},{"text":"Yeah.","start":325.37,"end":325.87,"sentiment":"neutral","sentiment_score":-0.10501109063625336},{"text":"Hopefully, you get an answer by the end of the year.","start":327.53,"end":330.725,"sentiment":"neutral","sentiment_score":-0.0447696770795367},{"text":"Oh, wow.","start":330.725,"end":331.625,"sentiment":"neutral","sentiment_score":-0.010810807347297668}],"sentiment":"neutral","sentiment_score":-0.02888813560061595,"num_words":17,"start":314.39502,"end":331.625},{"sentences":[{"text":"Wow.","start":333.20502,"end":333.70502,"sentiment":"neutral","sentiment_score":-0.0416954904794693},{"text":"Yeah.","start":335.92502,"end":336.42502,"sentiment":"neutral","sentiment_score":-0.024262158200144768},{"text":"Well, hopefully, you get some sort of income increase there and a bit more pay by the end of the year at least.","start":336.885,"end":342.72,"sentiment":"neutral","sentiment_score":0.02358622666772293},{"text":"Fantastic.","start":346.24,"end":346.74,"sentiment":"positive","sentiment_score":0.6258609294891357},{"text":"Did you want me to maybe do a bit of a catch up with you in sort of three, six months?","start":347.2,"end":350.88,"sentiment":"neutral","sentiment_score":0.1528413984037581}],"sentiment":"neutral","sentiment_score":0.09174586937544828,"num_words":47,"start":333.20502,"end":350.88},{"sentences":[{"text":"What would you like sort of moving forward in the next few months there as a bit of a catch up?","start":350.88,"end":355.3,"sentiment":"neutral","sentiment_score":0.025620174416828723},{"text":"Six months?","start":356.96,"end":357.655,"sentiment":"neutral","sentiment_score":0.005707739386707544},{"text":"Yep.","start":357.655,"end":357.89502,"sentiment":"neutral","sentiment_score":0.07715196162462234},{"text":"Beautiful.","start":357.89502,"end":358.39502,"sentiment":"positive","sentiment_score":0.405518114566803},{"text":"That'll bring us up until around about February.","start":358.535,"end":361.195,"sentiment":"neutral","sentiment_score":0.15116823930293322}],"sentiment":"neutral","sentiment_score":0.06792288279217301,"num_words":33,"start":350.88,"end":361.195},{"sentences":[{"text":"Is that okay?","start":361.335,"end":362.23502,"sentiment":"neutral","sentiment_score":0.1311823626359304},{"text":"Yep.","start":363.655,"end":364.155,"sentiment":"neutral","sentiment_score":0.18044905364513397},{"text":"Fantastic.","start":364.215,"end":364.715,"sentiment":"positive","sentiment_score":0.49855679273605347},{"text":"I do sort of go in and have a bit of a look at the super funds, see how they're going.","start":365.095,"end":368.535,"sentiment":"neutral","sentiment_score":0.24861335186731248},{"text":"So if I do sort of flag anything and we need to maybe come back and have a conversation next few months, I'll make sure we do so.","start":368.535,"end":374.45,"sentiment":"neutral","sentiment_score":0.07627455437822002}],"sentiment":"neutral","sentiment_score":0.15609483048319817,"num_words":54,"start":361.335,"end":374.45},{"sentences":[{"text":"Otherwise, I'll pop it in my calendar for February.","start":374.67,"end":377.07,"sentiment":"neutral","sentiment_score":0.09296579245063993},{"text":"My team will give you a call again, book you back in for another catch up and a check-in, and we'll go from there to see how everything's tracking for you.","start":377.07,"end":384.45,"sentiment":"neutral","sentiment_score":0.12006447175818105},{"text":"Yeah.","start":384.75,"end":385.25,"sentiment":"neutral","sentiment_score":0.23208045959472656},{"text":"All good.","start":385.31,"end":386.11,"sentiment":"positive","sentiment_score":0.36861854791641235},{"text":"Well, I will let you go.","start":386.11,"end":387.665,"sentiment":"neutral","sentiment_score":0.32041509449481964}],"sentiment":"neutral","sentiment_score":0.15205099752971105,"num_words":49,"start":374.67,"end":387.665},{"sentences":[{"text":"You have a lovely day.","start":387.665,"end":388.705,"sentiment":"positive","sentiment_score":0.5095733821392059},{"text":"If you need anything in the meantime, please let me know, and I'm it's good to see things are going well for you at the moment and that your sleep is working nicely with the change.","start":388.705,"end":396.405,"sentiment":"positive","sentiment_score":0.36148835635847515},{"text":"Yeah.","start":396.785,"end":397.285,"sentiment":"neutral","sentiment_score":0.19798967242240903},{"text":"Yeah.","start":398.225,"end":398.725,"sentiment":"neutral","sentiment_score":0.1179732233285904},{"text":"I will.","start":400.385,"end":401.1,"sentiment":"neutral","sentiment_score":0.09807799756526947}],"sentiment":"positive","sentiment_score":0.35719036956628164,"num_words":45,"start":387.665,"end":401.1},{"sentences":[{"text":"Got that down.","start":401.26,"end":402.22,"sentiment":"neutral","sentiment_score":0.09037077923615773},{"text":"Yes.","start":402.22,"end":402.62,"sentiment":"neutral","sentiment_score":0.09247434139251708},{"text":"Yes.","start":402.62,"end":402.94,"sentiment":"neutral","sentiment_score":0.11444762349128725},{"text":"So Frenchie and the Tourette's jokes.","start":402.94,"end":405.12,"sentiment":"neutral","sentiment_score":0.180278646449248},{"text":"Love it.","start":405.26,"end":406.08002,"sentiment":"positive","sentiment_score":0.5234532952308655}],"sentiment":"neutral","sentiment_score":0.20050867474996126,"num_words":13,"start":401.26,"end":406.08002},{"sentences":[{"text":"Thank you so much.","start":406.94,"end":408.24002,"sentiment":"positive","sentiment_score":0.6038566529750824},{"text":"You too.","start":410.77087,"end":411.2509,"sentiment":"neutral","sentiment_score":0.3223898857831955},{"text":"Thanks for taking my call, Andrew.","start":411.2509,"end":412.6909,"sentiment":"positive","sentiment_score":0.5045287311077118},{"text":"Have a good one.","start":412.6909,"end":413.7509,"sentiment":"positive","sentiment_score":0.784065917134285},{"text":"See you later.","start":414.77087,"end":415.7609,"sentiment":"positive","sentiment_score":0.3898674150307973}],"sentiment":"positive","sentiment_score":0.5470128780917117,"num_words":19,"start":406.94,"end":415.7609}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Good. Thanks, Dana. I was just watching something that I'm actually wiping the tears off my face. I was watching something funny. Or is there any fun? No. How's this one? Comedians telling Tourette's jokes to people with Tourette's. You know do you know Frenchie? Yeah. Him and all his mates telling joke. Oh, it's hilarious. I was in stitches. I was crying laughing. Yeah. Definitely entertaining. Yep. Yep. Yep. That's fine. Sure. Andrew Baxter. Eighth of ninth eighty one. 51 Slash 60 Beattie Road, Coombra. No. Yeah. Yeah. Still not working. Hopefully, I can go back. I've got an appointment on the September 1 with the specialist. So I'm hope hopefully, he will give me clearance to do light duties. Yep. So I'm hoping that yeah. No. The the pain's not really there, but it's just I'm still limping. So I'm in the I'm doing physio every day. So yeah. Yeah. Well, I've only had two payments. Yeah. The whole time I've been off, like, six months, I've had two payments. So yeah. Yeah. Yeah. Yeah. Yeah. No. No. Yep. Yeah. Yeah. They did say they'll be able to top up. If I only work a little bit, they'll be able to top up with the income protection too. So yeah. Yep. Yeah. Yeah. Yep. That's good. Yeah. Alright. Yeah. Yeah. Yep. Yep. No. No. No. Everything's pretty pretty good. I'd like my income to increase. Yeah. They're just actually yeah. They they're going through through the union. They're negotiating a pay increase. So I've had, like, the it drags on forever. It's been dragging on for months and months. So I think they're up to the eighth or ninth meeting. So yeah. I know they keep coming back and forth and so But yeah. Yeah. It'd be good. Probably. Yeah. Probably just six months. Yeah. That'd be fine. Yeah. Yep. Yep. Yeah. Sounds good. Well, that's good. Make sure you check out the Tourette's. You'll you'll you'll be in stitches. Yep. Alright. Have a nice day. Thank you. Bye bye. 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Hello? Good. Thanks, Dana. I was just watching something that I'm actually wiping the tears off my face.\n\nI was watching something funny. Or is there any fun? No. How's this one? Comedians telling Tourette's jokes to people with Tourette's.\n\nYou know do you know Frenchie? Yeah. Him and all his mates telling joke. Oh, it's hilarious. I was in stitches.\n\nI was crying laughing. Yeah. Definitely entertaining. Yep. Yep.\n\nYep. That's fine. Sure. Andrew Baxter. Eighth of ninth eighty one.\n\n51 Slash 60 Beattie Road, Coombra. No. Yeah. Yeah. Still not working.\n\nHopefully, I can go back. I've got an appointment on the September 1 with the specialist. So I'm hope hopefully, he will give me clearance to do light duties. Yep. So I'm hoping that yeah.\n\nNo. The the pain's not really there, but it's just I'm still limping. So I'm in the I'm doing physio every day. So yeah. Yeah.\n\nWell, I've only had two payments. Yeah. The whole time I've been off, like, six months, I've had two payments. So yeah. Yeah.\n\nYeah. Yeah. Yeah. No. No.\n\nYep. Yeah. Yeah. They did say they'll be able to top up. If I only work a little bit, they'll be able to top up with the income protection too.\n\nSo yeah. Yep. Yeah. Yeah. Yep.\n\nThat's good. Yeah. Alright. Yeah. Yeah.\n\nYep. Yep. No. No. No.\n\nEverything's pretty pretty good. I'd like my income to increase. Yeah. They're just actually yeah. They they're going through through the union.\n\nThey're negotiating a pay increase. So I've had, like, the it drags on forever. It's been dragging on for months and months. So I think they're up to the eighth or ninth meeting. So yeah.\n\nI know they keep coming back and forth and so But yeah. Yeah. It'd be good. Probably. Yeah.\n\nProbably just six months. Yeah. That'd be fine. Yeah. Yep.\n\nYep. Yeah. Sounds good. Well, that's good. Make sure you check out the Tourette's.\n\nYou'll you'll you'll be in stitches. Yep. Alright. Have a nice day. Thank you.\n\nBye bye. 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did say they'll be able to top up.","start":185.03,"end":187.035,"sentiment":"neutral","sentiment_score":0.058412858181529574},{"text":"If I only work a little bit, they'll be able to top up with the income protection too.","start":187.115,"end":191.615,"sentiment":"neutral","sentiment_score":0.04529734245604939}],"sentiment":"neutral","sentiment_score":0.05019239659110705,"num_words":30,"start":173.745,"end":191.615},{"sentences":[{"text":"So yeah.","start":191.91501,"end":196.175,"sentiment":"neutral","sentiment_score":0.08183840289711952},{"text":"Yep.","start":201.515,"end":202.015,"sentiment":"neutral","sentiment_score":0.07898429036140442},{"text":"Yeah.","start":204.17,"end":204.67,"sentiment":"neutral","sentiment_score":0.01581612229347229},{"text":"Yeah.","start":210.01001,"end":210.26001,"sentiment":"neutral","sentiment_score":0.18999812006950376},{"text":"Yep.","start":210.26001,"end":210.76001,"sentiment":"neutral","sentiment_score":0.2810501158237457}],"sentiment":"neutral","sentiment_score":0.12158757572372754,"num_words":6,"start":191.91501,"end":210.76001},{"sentences":[{"text":"That's good.","start":227.895,"end":228.635,"sentiment":"positive","sentiment_score":0.5805701017379761},{"text":"Yeah.","start":243.65999,"end":244.065,"sentiment":"neutral","sentiment_score":0.16333889961242676},{"text":"Alright.","start":250.145,"end":250.645,"sentiment":"neutral","sentiment_score":0.07774840295314789},{"text":"Yeah.","start":275.635,"end":276.135,"sentiment":"neutral","sentiment_score":0.04801082611083984},{"text":"Yeah.","start":280.115,"end":280.615,"sentiment":"neutral","sentiment_score":0.055237021297216415}],"sentiment":"neutral","sentiment_score":0.25091255890826386,"num_words":6,"start":227.895,"end":280.615},{"sentences":[{"text":"Yep.","start":290.66,"end":291.16,"sentiment":"neutral","sentiment_score":0.05737443268299103},{"text":"Yep.","start":291.38,"end":291.88,"sentiment":"neutral","sentiment_score":0.08833279460668564},{"text":"No.","start":299.225,"end":299.725,"sentiment":"neutral","sentiment_score":-0.04700848460197449},{"text":"No.","start":300.585,"end":300.82498,"sentiment":"neutral","sentiment_score":-0.044843316078186035},{"text":"No.","start":300.82498,"end":301.225,"sentiment":"neutral","sentiment_score":-0.017395630478858948}],"sentiment":"neutral","sentiment_score":0.007291959226131439,"num_words":5,"start":290.66,"end":301.225},{"sentences":[{"text":"Everything's pretty pretty good.","start":301.225,"end":303.88498,"sentiment":"neutral","sentiment_score":0.13464382523670793},{"text":"I'd like my income to increase.","start":304.10498,"end":307.005,"sentiment":"neutral","sentiment_score":0.19899102300405502},{"text":"Yeah.","start":312.03,"end":312.27002,"sentiment":"neutral","sentiment_score":0.061345960944890976},{"text":"They're just actually yeah.","start":312.27002,"end":314.59,"sentiment":"neutral","sentiment_score":0.039235700853168964},{"text":"They they're going through through the union.","start":314.59,"end":318.29,"sentiment":"neutral","sentiment_score":0.02579815818795136}],"sentiment":"neutral","sentiment_score":0.09688169593838128,"num_words":22,"start":301.225,"end":318.29},{"sentences":[{"text":"They're negotiating a pay increase.","start":318.99,"end":320.85,"sentiment":"neutral","sentiment_score":0.031579714640975},{"text":"So I've had, like, the it drags on forever.","start":321.75497,"end":324.57498,"sentiment":"neutral","sentiment_score":-0.160879109468725},{"text":"It's been dragging on for months and months.","start":324.63498,"end":326.895,"sentiment":"neutral","sentiment_score":-0.129734062589705},{"text":"So I think they're up to the eighth or ninth meeting.","start":327.35498,"end":329.935,"sentiment":"neutral","sentiment_score":-0.043912519785490906},{"text":"So yeah.","start":330.555,"end":332.655,"sentiment":"neutral","sentiment_score":-0.01682572439312935}],"sentiment":"neutral","sentiment_score":-0.0812735736902271,"num_words":35,"start":318.99,"end":332.655},{"sentences":[{"text":"I know they keep coming back and forth and so But yeah.","start":332.715,"end":338.5,"sentiment":"neutral","sentiment_score":-0.03849666969229778},{"text":"Yeah.","start":343.2,"end":343.6,"sentiment":"neutral","sentiment_score":0.16398248076438904},{"text":"It'd be good.","start":343.6,"end":344.42,"sentiment":"positive","sentiment_score":0.3672405779361725},{"text":"Probably.","start":353.74503,"end":354.24503,"sentiment":"neutral","sentiment_score":0.017956731840968132},{"text":"Yeah.","start":355.02502,"end":355.345,"sentiment":"neutral","sentiment_score":0.0023351232521235943}],"sentiment":"neutral","sentiment_score":0.04577977963102361,"num_words":18,"start":332.715,"end":355.345},{"sentences":[{"text":"Probably just six months.","start":355.345,"end":356.545,"sentiment":"neutral","sentiment_score":-0.0003347104648128152},{"text":"Yeah.","start":356.545,"end":357.045,"sentiment":"neutral","sentiment_score":0.00849192962050438},{"text":"That'd be fine.","start":357.265,"end":358.24503,"sentiment":"neutral","sentiment_score":0.08255844687422116},{"text":"Yeah.","start":362.625,"end":362.86502,"sentiment":"neutral","sentiment_score":0.06725172698497772},{"text":"Yep.","start":362.86502,"end":363.265,"sentiment":"neutral","sentiment_score":0.07302170991897583}],"sentiment":"neutral","sentiment_score":0.03951018652878702,"num_words":10,"start":355.345,"end":363.265},{"sentences":[{"text":"Yep.","start":363.265,"end":363.765,"sentiment":"neutral","sentiment_score":0.08913122117519379},{"text":"Yeah.","start":371.02,"end":371.52,"sentiment":"neutral","sentiment_score":0.05114008113741875},{"text":"Sounds good.","start":383.41498,"end":384.315,"sentiment":"neutral","sentiment_score":0.25052960962057114},{"text":"Well, that's good.","start":396.75,"end":397.73,"sentiment":"neutral","sentiment_score":0.2257815251747767},{"text":"Make sure you check out the Tourette's.","start":397.95,"end":399.73,"sentiment":"neutral","sentiment_score":0.11948924298797335}],"sentiment":"neutral","sentiment_score":0.15393569985670702,"num_words":14,"start":363.265,"end":399.73},{"sentences":[{"text":"You'll you'll you'll be in stitches.","start":400.67,"end":404.13,"sentiment":"neutral","sentiment_score":0.16099357108275095},{"text":"Yep.","start":405.71,"end":406.21,"sentiment":"neutral","sentiment_score":0.2761256694793701},{"text":"Alright.","start":409.095,"end":409.495,"sentiment":"positive","sentiment_score":0.4305371046066284},{"text":"Have a nice day.","start":409.495,"end":410.63498,"sentiment":"positive","sentiment_score":0.5665963590145111},{"text":"Thank you.","start":413.655,"end":414.215,"sentiment":"positive","sentiment_score":0.8349079489707947}],"sentiment":"positive","sentiment_score":0.40063039532729555,"num_words":14,"start":400.67,"end":414.215},{"sentences":[{"text":"Bye bye.","start":414.215,"end":414.79498,"sentiment":"positive","sentiment_score":0.43875017762184143},{"text":"Bye.","start":416.29498,"end":416.79498,"sentiment":"neutral","sentiment_score":-0.08306531608104706}],"sentiment":"neutral","sentiment_score":0.2648116797208786,"num_words":3,"start":414.215,"end":416.79498}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hello?\n\nChannel 0: Hi, Andrew. It's Dana from Okey Financial. How are you this morning?\n\nChannel 1: Good. Thanks, Dana. I was just watching something that I'm actually wiping the tears off my face.\n\nChannel 0: Oh, why? What's happening?\n\nChannel 1: I was watching something funny. Or\n\nChannel 0: Oh,\n\nChannel 1: is there any fun?\n\nChannel 0: that's not where I thought you were gonna take me on that conversation.\n\nChannel 1: No.\n\nChannel 0: Not gonna\n\nChannel 1: How's\n\nChannel 0: lie.\n\nChannel 1: this one? Comedians telling Tourette's jokes to people with Tourette's.\n\nChannel 0: Oh, that would be hilarious, honestly.\n\nChannel 1: You know do you know Frenchie?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Him and all his mates\n\nChannel 0: Oh,\n\nChannel 1: telling joke.\n\nChannel 0: that's\n\nChannel 1: Oh, it's\n\nChannel 0: how\n\nChannel 1: hilarious. I was in stitches. I was crying laughing.\n\nChannel 0: oh, I could only imagine. Honestly, I'll have to Google that one later\n\nChannel 1: Yeah.\n\nChannel 0: and get my get a little bit of laughter out of\n\nChannel 1: Definitely\n\nChannel 0: of my day.\n\nChannel 1: entertaining.\n\nChannel 0: Absolutely. All good, Andrew. I had you booked in for a bit of a catch up this morning. Is now still\n\nChannel 1: Yep.\n\nChannel 0: a good time there for you?\n\nChannel 1: Yep.\n\nChannel 0: Fantastic.\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Before I jump into the call, just to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that?\n\nChannel 1: Sure.\n\nChannel 0: Fantastic. And just to do a quick security check there for you just to confirm your full name, your date of birth, and address I should have on file.\n\nChannel 1: Andrew Baxter. Eighth\n\nChannel 0: Yep.\n\nChannel 1: of ninth eighty one. 51 Slash 60 Beattie Road, Coombra.\n\nChannel 0: Beautiful. Thank you so much for that. So with the catch up, just a just sort of a quick call to see how things are going, see if there's any major changes in your circumstances, just to sort of catch up and see how things are going and give you a bit\n\nChannel 1: No.\n\nChannel 0: an update on your super as well because we not not long updated the portfolio for you. But how is everything going generally? I know you're still on the income protection claim.\n\nChannel 1: Yeah.\n\nChannel 0: So how's\n\nChannel 1: Yeah.\n\nChannel 0: everything going for you?\n\nChannel 1: Still not working. Hopefully, I can go back. I've got an appointment on the September 1 with the specialist. So I'm hope hopefully, he will give me clearance to do light duties.\n\nChannel 0: Okay. Perfect. That's the September 1 you're going back to that appointment?\n\nChannel 1: Yep.\n\nChannel 0: Yep.\n\nChannel 1: So\n\nChannel 0: Beautiful. Well, fingers\n\nChannel 1: I'm hoping\n\nChannel 0: crossed.\n\nChannel 1: that yeah.\n\nChannel 0: Absolutely. And how's, like, the pain and everything for you? Is it all sort of getting better? Are you still in quite a bit pain or getting\n\nChannel 1: No.\n\nChannel 0: a bit\n\nChannel 1: The\n\nChannel 0: more?\n\nChannel 1: the pain's not really there, but\n\nChannel 0: Mhmm.\n\nChannel 1: it's just I'm still limping. So I'm in the\n\nChannel 0: Yeah.\n\nChannel 1: I'm doing physio every day. So\n\nChannel 0: Yep. Beautiful.\n\nChannel 1: yeah.\n\nChannel 0: Excellent. And the claim's still coming through. You're still getting that money on a monthly basis to help with a bit of support?\n\nChannel 1: Yeah. Well, I've only had two payments.\n\nChannel 0: Only had two. Okay.\n\nChannel 1: Yeah. The whole time I've been off, like, six months, I've had two payments. So\n\nChannel 0: Yeah. It\n\nChannel 1: yeah.\n\nChannel 0: it I mean, it's it's the idea of income protection is is that it sort of give you a little bit of funds\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: Yeah.\n\nChannel 0: help, but it it doesn't support you the whole time, and it doesn't cover a 100% of your income. So\n\nChannel 1: Yeah.\n\nChannel 0: there is\n\nChannel 1: Yeah.\n\nChannel 0: always\n\nChannel 1: No.\n\nChannel 0: that\n\nChannel 1: No.\n\nChannel 0: sort of downfall with it. But,\n\nChannel 1: Yep.\n\nChannel 0: hopefully, we can get you back to work fairly soon with your doctors allowing you to go back. Even just a couple of days to sorta get you back and\n\nChannel 1: Yeah.\n\nChannel 0: moving and then build from there will hopefully be good for you.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: They did say they'll be able to top up. If I only work a little bit, they'll be able to top up with the income protection too. So\n\nChannel 0: Absolutely. Yeah. So when you go back, they'll essentially look at what you're able to earn\n\nChannel 1: yeah.\n\nChannel 0: from your employer, and then they'll just work out how they reduce your income protection claim for you.\n\nChannel 1: Yep.\n\nChannel 0: So you'll be able to be on a partial claim if needed\n\nChannel 1: Yeah.\n\nChannel 0: be for you know, up until the the benefit period runs out essentially if that's what's required. So that's good.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Excellent. Well, since we did your switch, we moved you into the SMA within the Oakview SMA there a few months back. Having a look over the past three months, your super fund is up by 5.77% net of fees. So it was a\n\nChannel 1: That's\n\nChannel 0: good\n\nChannel 1: good.\n\nChannel 0: move. Super's working nicely, which is good to see. It essentially shows earnings and growth as a dollar figure of a bit over 7,107 for this last three months. So it is a good return for where we'd expect in such a short period of time.\n\nChannel 1: Yeah.\n\nChannel 0: It's hopefully, we'll, you know, keep hopefully, that sort of keeps moving. We do not know what's gonna happen in the future, but\n\nChannel 1: Alright.\n\nChannel 0: with the SMA, you do have the active management component there where our investment committee as well as the BlackRock investment team are able to make individual changes within the SMA there on a regular basis if needed to. So they should be due to meet again soon to go through the investment update and see if there's any changes there, but it is good to see that with moving into that SMA, a 5% return in three months is pretty good. Normally,\n\nChannel 1: Yeah.\n\nChannel 0: you wouldn't expect to see much more of a return around, like, one or 2% in that\n\nChannel 1: Yeah.\n\nChannel 0: in that sort of time frame. So it is really good. As a dollar figure, it doesn't feel as big, but as that compounds, that that will it definitely increases in time for you. Okay.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Easy. Do you have any questions or concerns or anything for me at the moment while you've got me here or anything you wanted me to look at\n\nChannel 1: No.\n\nChannel 0: for you? Or\n\nChannel 1: No. No. Everything's pretty\n\nChannel 0: Yeah.\n\nChannel 1: pretty good. I'd\n\nChannel 0: Excellent.\n\nChannel 1: like my income to increase.\n\nChannel 0: Absolutely. Absolutely. Well, hopefully,\n\nChannel 1: Yeah. They're\n\nChannel 0: when\n\nChannel 1: just\n\nChannel 0: you get\n\nChannel 1: actually\n\nChannel 0: back to work and yeah. Sorry.\n\nChannel 1: yeah.\n\nChannel 0: You're right.\n\nChannel 1: They they're going through through the union. They're negotiating a pay increase.\n\nChannel 0: Okay.\n\nChannel 1: So I've had, like, the it drags on forever. It's been dragging\n\nChannel 0: Yeah.\n\nChannel 1: on for months and months. So\n\nChannel 0: Hopefully,\n\nChannel 1: I think they're\n\nChannel 0: you get\n\nChannel 1: up\n\nChannel 0: an\n\nChannel 1: to\n\nChannel 0: answer\n\nChannel 1: the eighth\n\nChannel 0: by the\n\nChannel 1: or\n\nChannel 0: end\n\nChannel 1: ninth\n\nChannel 0: of the\n\nChannel 1: meeting.\n\nChannel 0: year.\n\nChannel 1: So\n\nChannel 0: Oh, wow.\n\nChannel 1: yeah. I know they\n\nChannel 0: Wow.\n\nChannel 1: keep coming back and forth and so\n\nChannel 0: Yeah. Well, hopefully,\n\nChannel 1: But\n\nChannel 0: you\n\nChannel 1: yeah.\n\nChannel 0: get some sort of income increase there and a bit more pay by the end of the year at least.\n\nChannel 1: Yeah. It'd be good.\n\nChannel 0: Fantastic. Did you want me to maybe do a bit of a catch up with you in sort of three, six months? What would you like sort of moving forward in the next few months there\n\nChannel 1: Probably.\n\nChannel 0: as a bit of a catch up?\n\nChannel 1: Yeah. Probably just six months. Yeah.\n\nChannel 0: Six months?\n\nChannel 1: That'd be\n\nChannel 0: Yep.\n\nChannel 1: fine.\n\nChannel 0: Beautiful. That'll bring us up until around about February. Is that okay?\n\nChannel 1: Yeah. Yep. Yep.\n\nChannel 0: Yep. Fantastic. I do sort of go in and have a bit of a look at the super funds, see how they're going. So if I do sort of flag anything and we need to maybe\n\nChannel 1: Yeah.\n\nChannel 0: come back and have a conversation next few months, I'll make sure we do so. Otherwise, I'll pop it in my calendar for February. My team will give you a call again, book you back in for another catch up and a check-in, and we'll go from there to see how everything's tracking\n\nChannel 1: Sounds\n\nChannel 0: for\n\nChannel 1: good.\n\nChannel 0: you. Yeah. All good. Well, I will let you go. You have a lovely day.\n\nIf you need anything in the meantime, please let me know, and I'm it's good to see things are going well for you at the moment and that your sleep is working nicely with the change.\n\nChannel 1: Well,\n\nChannel 0: Yeah.\n\nChannel 1: that's good. Make sure\n\nChannel 0: Yeah.\n\nChannel 1: you check out the Tourette's.\n\nChannel 0: I will.\n\nChannel 1: You'll\n\nChannel 0: Got that down.\n\nChannel 1: you'll\n\nChannel 0: Yes. Yes. So Frenchie\n\nChannel 1: you'll be in stitches.\n\nChannel 0: and the Tourette's jokes. Love it.\n\nChannel 1: Yep.\n\nChannel 0: Thank you so much.\n\nChannel 1: Alright. Have a nice day.\n\nChannel 0: You too. Thanks for taking my call, Andrew. Have a good one.\n\nChannel 1: Thank you. Bye bye.\n\nChannel 0: See you later.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.011724892072379587},{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.019536666572093964}],"sentiment":"neutral","sentiment_score":0.015630779322236776,"channel":1,"num_words":2,"start":0.64,"end":3.78},{"sentences":[{"text":"Hi, Andrew.","start":4.64,"end":5.2,"sentiment":"neutral","sentiment_score":0.12330834567546844},{"text":"It's Dana from Okey Financial.","start":5.2,"end":6.98,"sentiment":"neutral","sentiment_score":0.16500453054904937},{"text":"How are you this morning?","start":7.04,"end":8.18,"sentiment":"neutral","sentiment_score":0.22160107791423797}],"sentiment":"neutral","sentiment_score":0.18163706113894781,"channel":0,"num_words":12,"start":4.64,"end":8.18},{"sentences":[{"text":"Good.","start":8.559999,"end":8.88,"sentiment":"positive","sentiment_score":0.5588264465332031},{"text":"Thanks, Dana.","start":8.88,"end":9.86,"sentiment":"positive","sentiment_score":0.4912106394767761},{"text":"I was just watching something that I'm actually wiping the tears off my face.","start":10.16,"end":14.34,"sentiment":"neutral","sentiment_score":-0.14215281818594253}],"sentiment":"neutral","sentiment_score":-0.026405395830378812,"channel":1,"num_words":17,"start":8.559999,"end":14.34},{"sentences":[{"text":"Oh, why?","start":14.799999,"end":15.759999,"sentiment":"neutral","sentiment_score":-0.12472209334373474},{"text":"What's happening?","start":15.759999,"end":16.685,"sentiment":"neutral","sentiment_score":-0.10174793750047684}],"sentiment":"neutral","sentiment_score":-0.11323501542210579,"channel":0,"num_words":4,"start":14.799999,"end":16.685},{"sentences":[{"text":"I was watching something funny.","start":16.305,"end":18.085,"sentiment":"neutral","sentiment_score":-0.08040864765644073},{"text":"Or","start":18.945,"end":19.185,"sentiment":"neutral","sentiment_score":-0.06383763998746872}],"sentiment":"neutral","sentiment_score":-0.0776468130449454,"channel":1,"num_words":6,"start":16.305,"end":19.185},{"sentences":[{"text":"Oh,","start":18.985,"end":19.485,"sentiment":"neutral","sentiment_score":-0.044308483600616455}],"sentiment":"neutral","sentiment_score":-0.044308483600616455,"channel":0,"num_words":1,"start":18.985,"end":19.485},{"sentences":[{"text":"is there any fun?","start":19.185,"end":20.165,"sentiment":"neutral","sentiment_score":-0.04011423513293266}],"sentiment":"neutral","sentiment_score":-0.04011423513293266,"channel":1,"num_words":4,"start":19.185,"end":20.165},{"sentences":[{"text":"that's not where I thought you were gonna take me on that conversation.","start":20.664999,"end":23.485,"sentiment":"neutral","sentiment_score":-0.22851980878756598}],"sentiment":"neutral","sentiment_score":-0.22851980878756598,"channel":0,"num_words":13,"start":20.664999,"end":23.485},{"sentences":[{"text":"No.","start":23.585,"end":23.985,"sentiment":"neutral","sentiment_score":-0.19255882501602173}],"sentiment":"neutral","sentiment_score":-0.19255882501602173,"channel":1,"num_words":1,"start":23.585,"end":23.985},{"sentences":[{"text":"Not gonna","start":23.705,"end":24.185,"sentiment":"neutral","sentiment_score":-0.13661098480224607}],"sentiment":"neutral","sentiment_score":-0.13661098480224607,"channel":0,"num_words":2,"start":23.705,"end":24.185},{"sentences":[{"text":"How's","start":23.985,"end":24.305,"sentiment":"neutral","sentiment_score":-0.17149673402309418}],"sentiment":"neutral","sentiment_score":-0.17149673402309418,"channel":1,"num_words":1,"start":23.985,"end":24.305},{"sentences":[{"text":"lie.","start":24.185,"end":24.685,"sentiment":"neutral","sentiment_score":-0.1344757229089737}],"sentiment":"neutral","sentiment_score":-0.1344757229089737,"channel":0,"num_words":1,"start":24.185,"end":24.685},{"sentences":[{"text":"this one?","start":24.305,"end":25.045,"sentiment":"neutral","sentiment_score":-0.08410326391458511},{"text":"Comedians telling Tourette's jokes to people with 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Absolutely.","start_word":1008,"end_word":1013,"intents":[{"intent":"Increase income expectations","confidence_score":0.00069423957}]},{"text":"So Hopefully, I think they're you get up an to answer the eighth by the or end ninth of the meeting. year.","start_word":1064,"end_word":1085,"intents":[{"intent":"Schedule meeting","confidence_score":0.23508336}]},{"text":"What would you like sort of moving forward in the next few months there Probably.","start_word":1153,"end_word":1167,"intents":[{"intent":"Expedite move","confidence_score":0.00008686123}]},{"text":"I do sort of go in and have a bit of a look at the super funds, see how they're going.","start_word":1204,"end_word":1224,"intents":[{"intent":"Review super funds","confidence_score":0.18992598}]},{"text":"My team will give you a call again, book you back in for another catch up and a check-in, and we'll go from there to see how everything's tracking Sounds for good.","start_word":1263,"end_word":1294,"intents":[{"intent":"Book call","confidence_score":0.17066309}]},{"text":"you check out the Tourette's. I will. You'll Got that down. you'll Yes. Yes. So Frenchie you'll be in stitches. and the Tourette's jokes. Love it.","start_word":1353,"end_word":1378,"intents":[{"intent":"Check tourette's jokes","confidence_score":0.6010092}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi, Andrew. It's Dana from Okey Financial. How are you this morning?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.14746375381946564},{"text":"Good. Thanks, Dana.","start_word":14,"end_word":16,"sentiment":"positive","sentiment_score":0.4958265721797943},{"text":"I was just watching something that I'm actually wiping the tears off my face. Oh, why? What's happening? I was watching something funny. Or Oh, is there any fun? that's not where I thought you were gonna take me on that conversation. No. Not gonna How's lie. this one? Comedians telling Tourette's jokes to people with Tourette's. Oh, that would be hilarious, honestly. You know do you know Frenchie? Yes. Yeah. Him and all his mates Oh, telling joke. that's Oh, it's how hilarious. I was in stitches. I was crying laughing. oh, I could only imagine. Honestly, I'll have to Google that one later Yeah. and get my get a little bit of laughter out of Definitely of my day. entertaining. Absolutely.","start_word":17,"end_word":139,"sentiment":"neutral","sentiment_score":-0.023445742204785347},{"text":"All good, Andrew.","start_word":140,"end_word":142,"sentiment":"positive","sentiment_score":0.46210670471191406},{"text":"I had you booked in for a bit of a catch up this morning. Is now still Yep. a good time there for you? Yep.","start_word":143,"end_word":167,"sentiment":"neutral","sentiment_score":0.20835742354393005},{"text":"Fantastic.","start_word":168,"end_word":168,"sentiment":"positive","sentiment_score":0.3685240149497986},{"text":"Yep. That's fine. Before I jump into the call, just to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Sure. Fantastic. And just to do a quick security check there for you just to confirm your full name, your date of birth, and address I should have on file. Andrew Baxter. Eighth Yep. of ninth eighty one. 51 Slash 60 Beattie Road, Coombra.","start_word":169,"end_word":245,"sentiment":"neutral","sentiment_score":0.1070551648736},{"text":"Beautiful. Thank you so much for that.","start_word":246,"end_word":252,"sentiment":"positive","sentiment_score":0.48969513177871704},{"text":"So with the catch up, just a just sort of a quick call to see how things are going, see if there's any major changes in your circumstances, just to sort of catch up and see how things are going and give you a bit No. an update on your super as well because we not not long updated the portfolio for you. But how is everything going generally? I know you're still on the income protection claim. Yeah. So how's Yeah. everything going for you? Still not working. Hopefully, I can go back. I've got an appointment on the September 1 with the specialist. So I'm hope hopefully, he will give me clearance to do light duties. Okay.","start_word":253,"end_word":371,"sentiment":"neutral","sentiment_score":0.01820506274058413},{"text":"Perfect.","start_word":372,"end_word":372,"sentiment":"positive","sentiment_score":0.5475209951400757},{"text":"That's the September 1 you're going back to that appointment? Yep. Yep.","start_word":373,"end_word":384,"sentiment":"neutral","sentiment_score":0.20003868639469147},{"text":"So Beautiful.","start_word":385,"end_word":386,"sentiment":"positive","sentiment_score":0.6032606959342957},{"text":"Well, fingers I'm hoping crossed. that yeah.","start_word":387,"end_word":393,"sentiment":"neutral","sentiment_score":0.25811630487442017},{"text":"Absolutely.","start_word":394,"end_word":394,"sentiment":"positive","sentiment_score":0.33866825699806213},{"text":"And how's, like, the pain and everything for you? Is it all sort of getting better? Are you still in quite a bit pain or getting No. a bit more? The the pain's not really there, but Mhmm. it's just I'm still limping. So I'm in Yeah. the I'm doing physio every day. So Yep.","start_word":395,"end_word":449,"sentiment":"neutral","sentiment_score":-0.07068846374750137},{"text":"Beautiful.","start_word":450,"end_word":450,"sentiment":"positive","sentiment_score":0.5160360336303711},{"text":"yeah.","start_word":451,"end_word":451,"sentiment":"neutral","sentiment_score":0.3279459476470947},{"text":"Excellent.","start_word":452,"end_word":452,"sentiment":"positive","sentiment_score":0.5553807020187378},{"text":"And the claim's still coming through. You're still getting that money on a monthly basis to help with a bit of support? Yeah. Well, I've only had two payments. Only had two. Okay. Yeah. The whole time I've been off, like, six months, I've had two payments. So Yeah. It yeah. it I mean, it's it's the idea of income protection is is that it sort of give you a little bit of funds Yeah. to Yeah. help, but it it doesn't support you the whole time, and it doesn't cover a 100% of your income. So Yeah. there is Yeah. always No. that No. sort of downfall with it. But, Yep. hopefully, we can get you back to work fairly soon with your doctors allowing you to go back. Even just a couple of days to sorta get you back and Yeah. moving and then build from there will hopefully be good for you. Yeah. Yeah. They did say they'll be able to top up. If I only work a little bit, they'll be able to top up with the income protection too. So Absolutely. Yeah. So when you go back, they'll essentially look at what you're able to earn yeah. from your employer, and then they'll just work out how they reduce your income protection claim for you. Yep. So you'll be able to be on a partial claim if needed Yeah. be for you know, up until the the benefit period runs out essentially if that's what's required.","start_word":453,"end_word":703,"sentiment":"neutral","sentiment_score":0.036167660943302975},{"text":"So that's good.","start_word":704,"end_word":706,"sentiment":"positive","sentiment_score":0.4938084483146667},{"text":"Yeah. Yeah. Yep.","start_word":707,"end_word":709,"sentiment":"neutral","sentiment_score":0.22840970754623413},{"text":"Excellent.","start_word":710,"end_word":710,"sentiment":"positive","sentiment_score":0.5493451356887817},{"text":"Well, since we did your switch, we moved you into the SMA within the Oakview SMA there a few months back. Having a look over the past three months, your super fund is up by 5.77% net of fees.","start_word":711,"end_word":749,"sentiment":"neutral","sentiment_score":0.19874298572540283},{"text":"So it was a That's good good. move. Super's working nicely, which is good to see. It essentially shows earnings and growth as a dollar figure of a bit over 7,107 for this last three months. So it is a good return for where we'd expect in such a short period of time.","start_word":750,"end_word":802,"sentiment":"positive","sentiment_score":0.5280852317810059},{"text":"Yeah. It's hopefully, we'll, you know, keep hopefully, that sort of keeps moving. We do not know what's gonna happen in the future, but with Alright. the SMA, you do have the active management component there where our investment committee as well as the BlackRock investment team are able to make individual changes within the SMA there on a regular basis if needed to. So they should be due to meet again soon to go through the investment update and see if there's any changes there, but it is good to see that with moving into that SMA, a 5% return in three months is pretty good. Normally, Yeah. you wouldn't expect to see much more of a return around, like, one or 2% in that Yeah. in that sort of time frame.","start_word":803,"end_word":935,"sentiment":"neutral","sentiment_score":0.14554905891418457},{"text":"So it is really good.","start_word":936,"end_word":940,"sentiment":"positive","sentiment_score":0.3554125726222992},{"text":"As a dollar figure, it doesn't feel as big, but as that compounds, that that will it definitely increases in time for you. Okay. Yep. Yep. Easy. Do you have any questions or concerns or anything for me at the moment while you've got me here or anything you wanted me to look at No. for you? Or No. No. Everything's pretty Yeah. pretty good. I'd Excellent. like my income to increase. Absolutely. Absolutely. Well, hopefully, Yeah. They're when just you get actually back to work and yeah. Sorry. yeah. You're right. They they're going through through the union. They're negotiating a pay increase. Okay. So I've had, like, the it drags on forever. It's been dragging Yeah. on for months and months. So Hopefully, I think they're you get up an to answer the eighth by the or end ninth of the meeting. year. So Oh, wow. yeah. I know they Wow. keep coming back and forth and so Yeah. Well, hopefully, But you yeah. get some sort of income increase there and a bit more pay by the end of the year at least. Yeah.","start_word":941,"end_word":1127,"sentiment":"neutral","sentiment_score":0.021392936893006698},{"text":"It'd be good. Fantastic.","start_word":1128,"end_word":1131,"sentiment":"positive","sentiment_score":0.42821553349494934},{"text":"Did you want me to maybe do a bit of a catch up with you in sort of three, six months? What would you like sort of moving forward in the next few months there Probably. as a bit of a catch up? Yeah. Probably just six months. Yeah. Six months? That'd be Yep. fine.","start_word":1132,"end_word":1186,"sentiment":"neutral","sentiment_score":0.06861167401075363},{"text":"Beautiful.","start_word":1187,"end_word":1187,"sentiment":"positive","sentiment_score":0.405518114566803},{"text":"That'll bring us up until around about February. Is that okay? Yeah. Yep. Yep. Yep.","start_word":1188,"end_word":1202,"sentiment":"neutral","sentiment_score":0.13257081806659698},{"text":"Fantastic.","start_word":1203,"end_word":1203,"sentiment":"positive","sentiment_score":0.49855679273605347},{"text":"I do sort of go in and have a bit of a look at the super funds, see how they're going. So if I do sort of flag anything and we need to maybe Yeah. come back and have a conversation next few months, I'll make sure we do so. Otherwise, I'll pop it in my calendar for February. My team will give you a call again, book you back in for another catch up and a check-in, and we'll go from there to see how everything's tracking Sounds for good. you. Yeah.","start_word":1204,"end_word":1296,"sentiment":"neutral","sentiment_score":0.13835453987121582},{"text":"All good.","start_word":1297,"end_word":1298,"sentiment":"positive","sentiment_score":0.35761770606040955},{"text":"Well, I will let you go.","start_word":1299,"end_word":1304,"sentiment":"neutral","sentiment_score":0.3175356984138489},{"text":"You have a lovely day. If you need anything in the meantime, please let me know, and I'm it's good to see things are going well for you at the moment and that your sleep is working nicely with the change.","start_word":1305,"end_word":1345,"sentiment":"positive","sentiment_score":0.3782274127006531},{"text":"Well, Yeah. that's good. Make sure Yeah. you check out the Tourette's. I will. You'll Got that down. you'll Yes. Yes. So Frenchie you'll be in stitches. and the Tourette's jokes.","start_word":1346,"end_word":1376,"sentiment":"neutral","sentiment_score":0.15095046162605286},{"text":"Love it.","start_word":1377,"end_word":1378,"sentiment":"positive","sentiment_score":0.4853306710720062},{"text":"Yep.","start_word":1379,"end_word":1379,"sentiment":"neutral","sentiment_score":0.2761256694793701},{"text":"Thank you so much. Alright. Have a nice day.","start_word":1380,"end_word":1388,"sentiment":"positive","sentiment_score":0.54414963722229},{"text":"You too.","start_word":1389,"end_word":1390,"sentiment":"neutral","sentiment_score":0.3136325180530548},{"text":"Thanks for taking my call, Andrew. Have a good one. Thank you. Bye bye. See you later.","start_word":1391,"end_word":1407,"sentiment":"positive","sentiment_score":0.5899097007863662},{"text":"Bye.","start_word":1408,"end_word":1408,"sentiment":"neutral","sentiment_score":0.1793687790632248}],"average":{"sentiment":"neutral","sentiment_score":0.11400002925802616}}}}