{"metadata":{"transaction_key":"deprecated","request_id":"46dd64a1-03cf-4256-ae2c-0a0eb14b60ff","sha256":"d7e79f36815c0baa9195cc80ccc3103417f80fad33c34cffc13bec6e63fec0fa","created":"2026-03-11T06:14:29.140Z","duration":547.55994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1257,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1421,"output_tokens":1424},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1421,"output_tokens":120}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Okay. I see. Have you tried to refresh your the application or the Okay. I see. We're really sorry for the inconvenience this has causing you. So according to the back end team, they informed us just today that the Gail IP location issue has not been resolved. But, yeah, we're still receiving some complaint that some website is still unable to access, and there are some application that's still getting the different IP location. So right now, we're still investigating the issue why some website may still be blocked or experiencing access issues. Our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary, and we will continue coordinating with them. So as of the moment, I there's still no estimated time for the restoration of this. They're reaching out to the relevant providers to request that the IP address be unblocked. Actually, yes, we're in contact to them because we have a list of the TV streaming providers that customer was unable to access and some websites also. Mints. Yeah. Actually, we have the list. But mhmm. Is it okay if I confirm whether the website you you were unable still to access? Sorry? Do you mean are you still unable to access your TV streaming? Is it all channels, or there's some channel that it's already good now? Mhmm. Yeah. Actually Yes. Yeah. Actually, those channels application are already on our list. Yeah. So, actually, once you run a speed test and the test is completed, you will see there is so that the country is now showing as Australia instead of The US. But, yeah, we're still investigating why some websites and channels are still unable to detect this IP location. Mhmm. Yeah. You mean your customer portal? Mhmm. Do you want me to provide you the your credentials with? Yeah. Okay. I'm going to send you a message shortly. Mhmm. Yeah. Actually but we still do not have the estimated time for the restoration of this. Yeah. But we're, yeah, we're in touch with them. Yeah. So once this is this issue is resolved, we're going to email you, yeah, regarding it. And regarding your bill, I will coordinate it to our accounts department for you to have a compensation or, like, a discount for the days that there's an issue with your Internet service. Yeah. We're really sorry for the inconvenience. Have you received my SMS message regarding the customer portal? Yeah. I can also send it via email. Mhmm. Okay. There you go. I sent it to you. Just mhmm. Yeah. Mhmm. Okay. Just give us a callback then. Yeah. And I'll update you once I receive further information and update regarding the issue via call or email. Yeah. Sure. I can give you a call and email you also. Mhmm. Okay. Yeah. Thank you, Lilian. Bye for now. Bye.","confidence":0.99750596,"words":[{"word":"hello","start":1.68,"end":2.08,"confidence":0.99343467,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.11094407737255096},{"word":"good","start":2.08,"end":2.3999999,"confidence":0.999416,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3574152886867523},{"word":"afternoon","start":2.3999999,"end":2.8999999,"confidence":0.9998642,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2907080054283142},{"word":"this","start":2.96,"end":3.12,"confidence":0.9999356,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.23060941696166992},{"word":"is","start":3.12,"end":3.28,"confidence":0.99977046,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2703606188297272},{"word":"maureen","start":3.28,"end":3.78,"confidence":0.76942605,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.3202330768108368},{"word":"from","start":3.84,"end":4.24,"confidence":0.998877,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2887045443058014},{"word":"airtel","start":4.24,"end":4.72,"confidence":0.94062907,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.24607276916503903},{"word":"tech","start":4.72,"end":4.88,"confidence":0.96752745,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.26437410712242126},{"word":"support","start":4.88,"end":5.38,"confidence":0.99989086,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.27230408787727356},{"word":"how","start":5.6,"end":5.7599998,"confidence":0.9997985,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3205254077911377},{"word":"can","start":5.7599998,"end":6.0,"confidence":0.99995816,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3416491150856018},{"word":"i","start":6.0,"end":6.08,"confidence":0.99844885,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3138194680213928},{"word":"assist","start":6.08,"end":6.3199997,"confidence":0.99996805,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.2724674642086029},{"word":"you","start":6.3199997,"end":6.56,"confidence":0.9998435,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28214654326438904},{"word":"today","start":6.56,"end":7.06,"confidence":0.99988586,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.21860629320144653},{"word":"okay","start":35.59,"end":35.91,"confidence":0.79932547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.10205920040607452},{"word":"i","start":35.91,"end":36.07,"confidence":0.89505243,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07562924921512604},{"word":"see","start":36.07,"end":36.57,"confidence":0.9774641,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.045185916125774384},{"word":"have","start":36.87,"end":37.11,"confidence":0.9087235,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.05608651787042618},{"word":"you","start":37.11,"end":37.35,"confidence":0.9815625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04561297595500946},{"word":"tried","start":37.35,"end":37.67,"confidence":0.98706937,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.06406302005052567},{"word":"to","start":37.67,"end":38.17,"confidence":0.9873547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07507806271314621},{"word":"refresh","start":38.309998,"end":38.809998,"confidence":0.9578109,"punctuated_word":"refresh","sentiment":"neutral","sentiment_score":-0.06388013809919357},{"word":"your","start":38.95,"end":39.27,"confidence":0.8326159,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06098503619432449},{"word":"the","start":39.43,"end":39.765,"confidence":0.93705434,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05198173597455025},{"word":"application","start":39.765,"end":40.245,"confidence":0.95483613,"punctuated_word":"application","sentiment":"neutral","sentiment_score":-0.06491999328136444},{"word":"or","start":40.245,"end":40.745,"confidence":0.90726435,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.14298945665359497},{"word":"the","start":51.125,"end":51.625,"confidence":0.91756934,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5675727725028992},{"word":"okay","start":99.415,"end":99.735,"confidence":0.8493566,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07985883951187134},{"word":"i","start":99.735,"end":99.815,"confidence":0.74163175,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10451465100049973},{"word":"see","start":99.815,"end":100.315,"confidence":0.89903915,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.08315620571374893},{"word":"we're","start":101.415,"end":101.735,"confidence":0.9174502,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.2700626850128174},{"word":"really","start":101.735,"end":101.975,"confidence":0.9988943,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.3291076719760895},{"word":"sorry","start":101.975,"end":102.295,"confidence":0.9996432,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.39994633197784424},{"word":"for","start":102.295,"end":102.534996,"confidence":0.9998754,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.39125683903694153},{"word":"the","start":102.534996,"end":102.775,"confidence":0.99940145,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.40255069732666016},{"word":"inconvenience","start":102.775,"end":103.275,"confidence":0.99977845,"punctuated_word":"inconvenience","sentiment":"negative","sentiment_score":-0.4195003807544708},{"word":"this","start":103.494995,"end":103.735,"confidence":0.9980982,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.49469903111457825},{"word":"has","start":103.735,"end":103.895,"confidence":0.9656844,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.4973830580711365},{"word":"causing","start":103.895,"end":104.375,"confidence":0.90477455,"punctuated_word":"causing","sentiment":"negative","sentiment_score":-0.40309733152389526},{"word":"you","start":104.375,"end":104.875,"confidence":0.9992162,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.31276971101760864},{"word":"so","start":105.655,"end":106.155,"confidence":0.962353,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.19149982929229736},{"word":"according","start":107.49,"end":107.73,"confidence":0.9989992,"punctuated_word":"according","sentiment":"neutral","sentiment_score":-0.20602574944496155},{"word":"to","start":107.73,"end":108.05,"confidence":0.9993772,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17532289028167725},{"word":"the","start":108.05,"end":108.29,"confidence":0.9995534,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1684282124042511},{"word":"back","start":108.29,"end":108.45,"confidence":0.8546077,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.14065417647361755},{"word":"end","start":108.45,"end":108.77,"confidence":0.9982944,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.16432204842567444},{"word":"team","start":108.77,"end":109.09,"confidence":0.9973568,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.15755385160446167},{"word":"they","start":109.09,"end":109.41,"confidence":0.9986809,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.13604450225830078},{"word":"informed","start":109.41,"end":109.89,"confidence":0.9981505,"punctuated_word":"informed","sentiment":"neutral","sentiment_score":-0.15260910987854004},{"word":"us","start":109.89,"end":110.39,"confidence":0.9972542,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.16189715266227722},{"word":"just","start":110.77,"end":111.09,"confidence":0.97030634,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.14426839351654053},{"word":"today","start":111.09,"end":111.59,"confidence":0.9986327,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.09222830086946487},{"word":"that","start":111.81,"end":112.05,"confidence":0.98808473,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15978413820266724},{"word":"the","start":112.05,"end":112.21,"confidence":0.99391633,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27367058396339417},{"word":"gail","start":112.21,"end":112.53,"confidence":0.72304773,"punctuated_word":"Gail","sentiment":"neutral","sentiment_score":-0.20866577327251432},{"word":"ip","start":112.53,"end":112.85,"confidence":0.8832504,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.32694554328918457},{"word":"location","start":112.85,"end":113.33,"confidence":0.99529994,"punctuated_word":"location","sentiment":"negative","sentiment_score":-0.3706667125225067},{"word":"issue","start":113.33,"end":113.65,"confidence":0.9372117,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.26467588543891907},{"word":"has","start":113.65,"end":113.81,"confidence":0.932231,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.3763052225112915},{"word":"not","start":113.81,"end":114.05,"confidence":0.6076537,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3047347664833069},{"word":"been","start":114.05,"end":114.21,"confidence":0.99162346,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.28143805265426636},{"word":"resolved","start":114.21,"end":114.71,"confidence":0.78967804,"punctuated_word":"resolved.","sentiment":"neutral","sentiment_score":-0.22431522607803345},{"word":"but","start":114.77,"end":115.27,"confidence":0.9577656,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.1554298847913742},{"word":"yeah","start":115.49,"end":115.729996,"confidence":0.995913,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.1971636712551117},{"word":"we're","start":115.729996,"end":116.13,"confidence":0.99915725,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.2543116509914398},{"word":"still","start":116.13,"end":116.45,"confidence":0.9986651,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2868993878364563},{"word":"receiving","start":116.45,"end":116.95,"confidence":0.9997453,"punctuated_word":"receiving","sentiment":"negative","sentiment_score":-0.36019107699394226},{"word":"some","start":118.21,"end":118.61,"confidence":0.9889475,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.32748445868492126},{"word":"complaint","start":118.61,"end":119.11,"confidence":0.8659405,"punctuated_word":"complaint","sentiment":"neutral","sentiment_score":-0.3129749894142151},{"word":"that","start":119.33,"end":119.83,"confidence":0.99944836,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3542132079601288},{"word":"some","start":119.97,"end":120.29,"confidence":0.9911833,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.39809703826904297},{"word":"website","start":120.29,"end":120.77,"confidence":0.94028366,"punctuated_word":"website","sentiment":"negative","sentiment_score":-0.5274178981781006},{"word":"is","start":120.77,"end":121.27,"confidence":0.9407301,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4567424356937408},{"word":"still","start":122.325,"end":122.645,"confidence":0.9989384,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4466029107570648},{"word":"unable","start":122.645,"end":123.145,"confidence":0.99726856,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.5041788816452026},{"word":"to","start":123.205,"end":123.365,"confidence":0.9994019,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4664139151573181},{"word":"access","start":123.365,"end":123.865,"confidence":0.85001445,"punctuated_word":"access,","sentiment":"negative","sentiment_score":-0.365229606628418},{"word":"and","start":124.645,"end":125.045,"confidence":0.9987231,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2548443078994751},{"word":"there","start":125.045,"end":125.284996,"confidence":0.9993161,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.354459673166275},{"word":"are","start":125.284996,"end":125.445,"confidence":0.8757334,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.31389278173446655},{"word":"some","start":125.445,"end":125.765,"confidence":0.99954885,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.3458669185638428},{"word":"application","start":125.765,"end":126.265,"confidence":0.8745328,"punctuated_word":"application","sentiment":"negative","sentiment_score":-0.34041935205459595},{"word":"that's","start":126.405,"end":126.725,"confidence":0.9527223,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2929372489452362},{"word":"still","start":126.725,"end":127.225,"confidence":0.99209994,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.31646406650543213},{"word":"getting","start":130.645,"end":131.125,"confidence":0.9710122,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.28611883521080017},{"word":"the","start":131.125,"end":131.625,"confidence":0.9995436,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.259978324174881},{"word":"different","start":132.245,"end":132.745,"confidence":0.99913496,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.251615047454834},{"word":"ip","start":133.685,"end":134.08499,"confidence":0.9985096,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.247657909989357},{"word":"location","start":134.08499,"end":134.58499,"confidence":0.999478,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":-0.2487802505493164},{"word":"so","start":136.57999,"end":137.06,"confidence":0.9689146,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2027018815279007},{"word":"right","start":137.06,"end":137.29999,"confidence":0.94464105,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.25058984756469727},{"word":"now","start":137.29999,"end":137.79999,"confidence":0.88294804,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.23005448281764984},{"word":"we're","start":138.73999,"end":139.06,"confidence":0.95406747,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.22492781281471252},{"word":"still","start":139.06,"end":139.56,"confidence":0.99980766,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.25464725494384766},{"word":"investigating","start":139.62,"end":140.12,"confidence":0.99957114,"punctuated_word":"investigating","sentiment":"neutral","sentiment_score":-0.28499695658683777},{"word":"the","start":140.34,"end":140.42,"confidence":0.925846,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31593650579452515},{"word":"issue","start":140.42,"end":140.73999,"confidence":0.9991134,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.2775253355503082},{"word":"why","start":140.73999,"end":140.98,"confidence":0.33558658,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.28808438777923584},{"word":"some","start":140.98,"end":141.21999,"confidence":0.9714495,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.35581934452056885},{"word":"website","start":141.21999,"end":141.62,"confidence":0.94061756,"punctuated_word":"website","sentiment":"negative","sentiment_score":-0.40664511919021606},{"word":"may","start":141.62,"end":141.85999,"confidence":0.90730834,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3502310812473297},{"word":"still","start":141.85999,"end":142.09999,"confidence":0.9962865,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4304124414920807},{"word":"be","start":142.09999,"end":142.26,"confidence":0.9985777,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.4617812335491181},{"word":"blocked","start":142.26,"end":142.57999,"confidence":0.7607122,"punctuated_word":"blocked","sentiment":"negative","sentiment_score":-0.4930976629257202},{"word":"or","start":142.57999,"end":142.98,"confidence":0.9415165,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.4200155436992645},{"word":"experiencing","start":142.98,"end":143.48,"confidence":0.99935263,"punctuated_word":"experiencing","sentiment":"negative","sentiment_score":-0.3769516050815582},{"word":"access","start":143.78,"end":144.18,"confidence":0.99943334,"punctuated_word":"access","sentiment":"negative","sentiment_score":-0.5056760311126709},{"word":"issues","start":144.18,"end":144.68,"confidence":0.9978866,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.3025767207145691},{"word":"our","start":145.29999,"end":145.7,"confidence":0.99679714,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.17531272768974304},{"word":"team","start":145.7,"end":146.18,"confidence":0.99904794,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.12288212031126022},{"word":"will","start":146.18,"end":146.34,"confidence":0.99874556,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.1278756558895111},{"word":"be","start":146.34,"end":146.57999,"confidence":0.99989855,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1078525334596634},{"word":"reaching","start":146.57999,"end":146.9,"confidence":0.99997866,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":-0.07151469588279724},{"word":"out","start":146.9,"end":147.14,"confidence":0.9997181,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.03629639744758606},{"word":"to","start":147.14,"end":147.29999,"confidence":0.99794525,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06396034359931946},{"word":"the","start":147.29999,"end":147.45999,"confidence":0.9908388,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050256818532943726},{"word":"relevant","start":147.45999,"end":147.93999,"confidence":0.9999361,"punctuated_word":"relevant","sentiment":"neutral","sentiment_score":-0.05650343745946884},{"word":"providers","start":147.93999,"end":148.43999,"confidence":0.99967086,"punctuated_word":"providers","sentiment":"neutral","sentiment_score":-0.08120173960924149},{"word":"today","start":148.5,"end":148.995,"confidence":0.99976736,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.08789770305156708},{"word":"to","start":149.155,"end":149.315,"confidence":0.99896896,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.018536105751991272},{"word":"request","start":149.315,"end":149.555,"confidence":0.99895906,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.03850592672824859},{"word":"that","start":149.555,"end":149.795,"confidence":0.9687102,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14979885518550873},{"word":"the","start":149.795,"end":149.955,"confidence":0.99805874,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14704746007919312},{"word":"ip","start":149.955,"end":150.275,"confidence":0.999683,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.09661780297756196},{"word":"address","start":150.275,"end":150.75499,"confidence":0.99913967,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.14956733584403992},{"word":"be","start":150.75499,"end":150.995,"confidence":0.9808055,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2182418256998062},{"word":"unblocked","start":150.995,"end":151.39499,"confidence":0.9125201,"punctuated_word":"unblocked","sentiment":"neutral","sentiment_score":-0.1755424439907074},{"word":"where","start":151.39499,"end":151.635,"confidence":0.9561826,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.07518769055604935},{"word":"necessary","start":151.635,"end":152.135,"confidence":0.8799343,"punctuated_word":"necessary,","sentiment":"neutral","sentiment_score":-0.06887060403823853},{"word":"and","start":152.915,"end":153.235,"confidence":0.99724907,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0268159881234169},{"word":"we","start":153.235,"end":153.315,"confidence":0.99912935,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.024135559797286987},{"word":"will","start":153.315,"end":153.555,"confidence":0.9951043,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.032710447907447815},{"word":"continue","start":153.555,"end":154.03499,"confidence":0.99977916,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":-0.019755005836486816},{"word":"coordinating","start":154.03499,"end":154.53499,"confidence":0.99928135,"punctuated_word":"coordinating","sentiment":"neutral","sentiment_score":-0.03611944615840912},{"word":"with","start":154.75499,"end":154.995,"confidence":0.99991715,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.02568010985851288},{"word":"them","start":154.995,"end":155.495,"confidence":0.9996719,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.07900860905647278},{"word":"so","start":156.03499,"end":156.355,"confidence":0.9996339,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14446277916431427},{"word":"as","start":156.355,"end":156.595,"confidence":0.9461987,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.12357880175113678},{"word":"of","start":156.595,"end":156.75499,"confidence":0.99929726,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1346006691455841},{"word":"the","start":156.75499,"end":156.915,"confidence":0.999767,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1635826677083969},{"word":"moment","start":156.915,"end":157.39499,"confidence":0.9928032,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.16952869296073914},{"word":"i","start":157.39499,"end":157.89499,"confidence":0.99823916,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2374526858329773},{"word":"there's","start":158.595,"end":158.995,"confidence":0.98905885,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.26918908953666687},{"word":"still","start":158.995,"end":159.315,"confidence":0.9994999,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.3155825734138489},{"word":"no","start":159.315,"end":159.555,"confidence":0.9998511,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2794273793697357},{"word":"estimated","start":159.555,"end":160.055,"confidence":0.9993655,"punctuated_word":"estimated","sentiment":"neutral","sentiment_score":-0.3321515917778015},{"word":"time","start":160.19499,"end":160.435,"confidence":0.99892884,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.24890291690826416},{"word":"for","start":160.435,"end":160.67499,"confidence":0.9998672,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.3705664873123169},{"word":"the","start":160.67499,"end":160.83499,"confidence":0.9861525,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4042778015136719},{"word":"restoration","start":160.83499,"end":161.33499,"confidence":0.99874747,"punctuated_word":"restoration","sentiment":"neutral","sentiment_score":-0.3040698170661926},{"word":"of","start":161.47499,"end":161.635,"confidence":0.999798,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.37638169527053833},{"word":"this","start":161.635,"end":162.135,"confidence":0.9885481,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.2807742953300476},{"word":"they're","start":169.71,"end":169.95,"confidence":0.9097208,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.0449591726064682},{"word":"reaching","start":169.95,"end":170.27,"confidence":0.9997143,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":-0.0656856819987297},{"word":"out","start":170.27,"end":170.51,"confidence":0.9992543,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.016663499176502228},{"word":"to","start":170.51,"end":170.59,"confidence":0.99826425,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04079847037792206},{"word":"the","start":170.59,"end":170.83,"confidence":0.99636996,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.028275758028030396},{"word":"relevant","start":170.83,"end":171.31,"confidence":0.9998056,"punctuated_word":"relevant","sentiment":"neutral","sentiment_score":-0.0365254208445549},{"word":"providers","start":171.31,"end":171.81,"confidence":0.9995296,"punctuated_word":"providers","sentiment":"neutral","sentiment_score":-0.034769169986248016},{"word":"to","start":175.47,"end":175.63,"confidence":0.8336192,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02135783433914185},{"word":"request","start":175.63,"end":176.03,"confidence":0.99443346,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.01513536274433136},{"word":"that","start":176.03,"end":176.19,"confidence":0.9574559,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11557640880346298},{"word":"the","start":176.19,"end":176.43001,"confidence":0.9984642,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11947081238031387},{"word":"ip","start":176.43001,"end":176.91,"confidence":0.9990361,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.04271852970123291},{"word":"address","start":176.91,"end":177.39,"confidence":0.9991592,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.10061115026474},{"word":"be","start":177.39,"end":177.63,"confidence":0.9822176,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.16698035597801208},{"word":"unblocked","start":177.63,"end":178.13,"confidence":0.95667434,"punctuated_word":"unblocked.","sentiment":"neutral","sentiment_score":-0.10045625269412994},{"word":"actually","start":184.155,"end":184.655,"confidence":0.9464311,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.05996040627360344},{"word":"yes","start":185.27501,"end":185.675,"confidence":0.76517475,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":-0.06305836141109467},{"word":"we're","start":185.675,"end":186.175,"confidence":0.99518955,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1192055493593216},{"word":"in","start":186.235,"end":186.475,"confidence":0.9994634,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.048918433487415314},{"word":"contact","start":186.475,"end":186.955,"confidence":0.9989606,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.0958532691001892},{"word":"to","start":186.955,"end":187.035,"confidence":0.8722988,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07961489260196686},{"word":"them","start":187.035,"end":187.535,"confidence":0.99993026,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.10147562623023988},{"word":"because","start":188.075,"end":188.575,"confidence":0.77519524,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.152269646525383},{"word":"we","start":189.195,"end":189.435,"confidence":0.9885225,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1649780124425888},{"word":"have","start":189.435,"end":189.675,"confidence":0.9999,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1433759778738022},{"word":"a","start":189.675,"end":189.755,"confidence":0.9893512,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17817726731300354},{"word":"list","start":189.755,"end":190.075,"confidence":0.99941075,"punctuated_word":"list","sentiment":"neutral","sentiment_score":-0.1881597638130188},{"word":"of","start":190.075,"end":190.235,"confidence":0.99987483,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.20794442296028137},{"word":"the","start":190.235,"end":190.735,"confidence":0.9994479,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2527712881565094},{"word":"tv","start":190.795,"end":191.195,"confidence":0.99826056,"punctuated_word":"TV","sentiment":"neutral","sentiment_score":-0.10931529849767684},{"word":"streaming","start":191.195,"end":191.695,"confidence":0.9918622,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":-0.11983941495418549},{"word":"providers","start":193.11,"end":193.61,"confidence":0.99914646,"punctuated_word":"providers","sentiment":"neutral","sentiment_score":-0.14167200028896332},{"word":"that","start":193.90999,"end":194.40999,"confidence":0.9985286,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.18011260032653809},{"word":"customer","start":195.18999,"end":195.67,"confidence":0.94411117,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.25568827986717224},{"word":"was","start":195.67,"end":195.90999,"confidence":0.6262134,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.3035787343978882},{"word":"unable","start":195.90999,"end":196.39,"confidence":0.9707578,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.3394051194190979},{"word":"to","start":196.39,"end":196.70999,"confidence":0.99891615,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.29105064272880554},{"word":"access","start":196.70999,"end":197.20999,"confidence":0.99987423,"punctuated_word":"access","sentiment":"negative","sentiment_score":-0.3810528814792633},{"word":"and","start":198.47,"end":198.70999,"confidence":0.5232667,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.21205204725265503},{"word":"some","start":198.70999,"end":199.03,"confidence":0.9989887,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.3203051686286926},{"word":"websites","start":199.03,"end":199.53,"confidence":0.97332484,"punctuated_word":"websites","sentiment":"neutral","sentiment_score":-0.2916378676891327},{"word":"also","start":199.67,"end":200.17,"confidence":0.8119844,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.22424186766147616},{"word":"mints","start":201.75,"end":202.25,"confidence":0.78343946,"punctuated_word":"Mints.","sentiment":"neutral","sentiment_score":-0.02964221872389317},{"word":"yeah","start":212.56499,"end":212.885,"confidence":0.93828285,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.028029922395944595},{"word":"actually","start":212.885,"end":213.385,"confidence":0.9871671,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.01979241706430912},{"word":"we","start":213.44499,"end":213.605,"confidence":0.9995484,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.020616400986909863},{"word":"have","start":213.605,"end":213.92499,"confidence":0.9998745,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.035058874636888504},{"word":"the","start":213.92499,"end":214.325,"confidence":0.99960583,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011171720921993256},{"word":"list","start":214.325,"end":214.825,"confidence":0.73792523,"punctuated_word":"list.","sentiment":"neutral","sentiment_score":0.0067589860409498215},{"word":"but","start":216.325,"end":216.825,"confidence":0.9928845,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.004009641706943512},{"word":"mhmm","start":217.525,"end":218.025,"confidence":0.9933929,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.02912511490285397},{"word":"is","start":218.12,"end":218.28,"confidence":0.9989243,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0479872040450573},{"word":"it","start":218.28,"end":218.43999,"confidence":0.9998758,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011621374636888504},{"word":"okay","start":218.43999,"end":218.84,"confidence":0.99969995,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.02582041546702385},{"word":"if","start":218.84,"end":219.15999,"confidence":0.9990146,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02226926200091839},{"word":"i","start":219.15999,"end":219.31999,"confidence":0.99944454,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02872767671942711},{"word":"confirm","start":219.31999,"end":219.81999,"confidence":0.99826825,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.025172997266054153},{"word":"whether","start":220.04,"end":220.43999,"confidence":0.8194715,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.04929482936859131},{"word":"the","start":220.43999,"end":220.59999,"confidence":0.9989328,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10819195210933684},{"word":"website","start":220.59999,"end":221.09999,"confidence":0.99872357,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.1336708813905716},{"word":"you","start":221.15999,"end":221.48,"confidence":0.82516927,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15159419178962708},{"word":"you","start":221.48,"end":221.56,"confidence":0.97582483,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1547751426696777},{"word":"were","start":221.56,"end":221.87999,"confidence":0.85937387,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.1796562224626541},{"word":"unable","start":221.87999,"end":222.28,"confidence":0.7579214,"punctuated_word":"unable","sentiment":"neutral","sentiment_score":-0.16686075925827026},{"word":"still","start":222.28,"end":222.59999,"confidence":0.5507386,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1794128566980362},{"word":"to","start":222.59999,"end":222.76,"confidence":0.98161626,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13484449684619904},{"word":"access","start":222.76,"end":223.26,"confidence":0.99729466,"punctuated_word":"access?","sentiment":"neutral","sentiment_score":-0.1409401893615723},{"word":"sorry","start":239.935,"end":240.435,"confidence":0.76524615,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.14586234092712402},{"word":"do","start":251.14001,"end":251.3,"confidence":0.98146766,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.1335982084274292},{"word":"you","start":251.3,"end":251.46,"confidence":0.9998609,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1298714429140091},{"word":"mean","start":251.46,"end":251.96,"confidence":0.999845,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.11829812824726103},{"word":"are","start":252.66,"end":252.82,"confidence":0.37648022,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.12705940008163452},{"word":"you","start":252.82,"end":252.98001,"confidence":0.998445,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13961069285869598},{"word":"still","start":252.98001,"end":253.22,"confidence":0.9991991,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.15858054161071777},{"word":"unable","start":253.22,"end":253.62001,"confidence":0.9716626,"punctuated_word":"unable","sentiment":"neutral","sentiment_score":-0.1788499653339386},{"word":"to","start":253.62001,"end":253.94,"confidence":0.99886036,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2264927625656128},{"word":"access","start":253.94,"end":254.42001,"confidence":0.99987614,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.1836033910512924},{"word":"your","start":254.42001,"end":254.92001,"confidence":0.9997408,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11615438759326936},{"word":"tv","start":254.98001,"end":255.38,"confidence":0.98294306,"punctuated_word":"TV","sentiment":"neutral","sentiment_score":-0.09435802698135376},{"word":"streaming","start":255.38,"end":255.88,"confidence":0.9955958,"punctuated_word":"streaming?","sentiment":"neutral","sentiment_score":-0.137912780046463},{"word":"is","start":256.26,"end":256.42,"confidence":0.9992236,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.08736111223697662},{"word":"it","start":256.42,"end":256.66,"confidence":0.9915891,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0697912871837616},{"word":"all","start":256.66,"end":256.98,"confidence":0.9980428,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.08777111768722534},{"word":"channels","start":256.98,"end":257.48,"confidence":0.73713845,"punctuated_word":"channels,","sentiment":"neutral","sentiment_score":-0.1066073328256607},{"word":"or","start":257.54,"end":258.04,"confidence":0.9997464,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11158036440610886},{"word":"there's","start":258.34,"end":258.74002,"confidence":0.7502314,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.09606851637363434},{"word":"some","start":258.74002,"end":258.98,"confidence":0.99916124,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.07439430803060532},{"word":"channel","start":258.98,"end":259.46002,"confidence":0.9731131,"punctuated_word":"channel","sentiment":"neutral","sentiment_score":-0.058111730962991714},{"word":"that","start":259.46002,"end":259.78,"confidence":0.9994615,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0671936571598053},{"word":"it's","start":259.78,"end":260.02002,"confidence":0.8697941,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09489130228757858},{"word":"already","start":260.02002,"end":260.42,"confidence":0.99973875,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08944857865571976},{"word":"good","start":260.42,"end":260.74002,"confidence":0.9989442,"punctuated_word":"good","sentiment":"neutral","sentiment_score":-0.09060578793287276},{"word":"now","start":260.74002,"end":261.135,"confidence":0.9923792,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.11711405217647552},{"word":"mhmm","start":278.33002,"end":278.65,"confidence":0.9128386,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.013163563795387743},{"word":"yeah","start":278.65,"end":278.97,"confidence":0.8794566,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0095015624538064},{"word":"actually","start":278.97,"end":279.21,"confidence":0.58149034,"punctuated_word":"Actually","sentiment":"neutral","sentiment_score":0.023021159693598747},{"word":"yes","start":281.29,"end":281.79,"confidence":0.67594314,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05457354336977005},{"word":"yeah","start":293.57498,"end":293.895,"confidence":0.81978154,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03568734973669052},{"word":"actually","start":293.895,"end":294.395,"confidence":0.98484516,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.041462432593107224},{"word":"those","start":294.455,"end":294.775,"confidence":0.99970466,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.06870778650045395},{"word":"channels","start":294.775,"end":295.275,"confidence":0.97080743,"punctuated_word":"channels","sentiment":"neutral","sentiment_score":-0.001500576734542847},{"word":"application","start":296.055,"end":296.555,"confidence":0.56954324,"punctuated_word":"application","sentiment":"neutral","sentiment_score":0.03644583746790886},{"word":"are","start":296.85498,"end":297.09497,"confidence":0.9995896,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04181133955717087},{"word":"already","start":297.09497,"end":297.495,"confidence":0.9996699,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.0624692365527153},{"word":"on","start":297.495,"end":297.735,"confidence":0.9986908,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02141932025551796},{"word":"our","start":297.735,"end":297.895,"confidence":0.9222333,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.010534510016441343},{"word":"list","start":297.895,"end":298.395,"confidence":0.9982532,"punctuated_word":"list.","sentiment":"neutral","sentiment_score":0.009920015931129456},{"word":"yeah","start":299.735,"end":300.235,"confidence":0.8615319,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01748342625796795},{"word":"so","start":300.375,"end":300.875,"confidence":0.814021,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.00053425133228302},{"word":"actually","start":301.09497,"end":301.59497,"confidence":0.9991753,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.014032084494829178},{"word":"once","start":302.53497,"end":302.85498,"confidence":0.98973453,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.012896768748760223},{"word":"you","start":302.85498,"end":303.09497,"confidence":0.99938464,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.020194411277770996},{"word":"run","start":303.09497,"end":303.335,"confidence":0.9672555,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.025801517069339752},{"word":"a","start":303.335,"end":303.57498,"confidence":0.9713699,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014604903757572174},{"word":"speed","start":303.57498,"end":303.81497,"confidence":0.99960536,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.004042498767375946},{"word":"test","start":303.81497,"end":304.31497,"confidence":0.99799407,"punctuated_word":"test","sentiment":"neutral","sentiment_score":-0.015625417232513428},{"word":"and","start":305.38,"end":305.78,"confidence":0.9998416,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.013255439698696136},{"word":"the","start":305.78,"end":306.02002,"confidence":0.99961334,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018538258969783783},{"word":"test","start":306.02002,"end":306.26,"confidence":0.99912626,"punctuated_word":"test","sentiment":"neutral","sentiment_score":-0.025099322199821472},{"word":"is","start":306.26,"end":306.5,"confidence":0.9904421,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01697331666946411},{"word":"completed","start":306.5,"end":307.0,"confidence":0.9985957,"punctuated_word":"completed,","sentiment":"neutral","sentiment_score":-0.007531650364398956},{"word":"you","start":307.06,"end":307.30002,"confidence":0.99963605,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014396704733371736},{"word":"will","start":307.30002,"end":307.54,"confidence":0.9998267,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.014403417706489565},{"word":"see","start":307.54,"end":307.78,"confidence":0.99960965,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0026895366609096527},{"word":"there","start":307.78,"end":308.1,"confidence":0.8627456,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.018677007406949997},{"word":"is","start":308.1,"end":308.18002,"confidence":0.7762299,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017847154289484024},{"word":"so","start":308.18002,"end":308.42,"confidence":0.65196574,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.03314763680100441},{"word":"that","start":308.42,"end":308.66,"confidence":0.83789045,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.026345089077949524},{"word":"the","start":308.66,"end":308.90002,"confidence":0.9965712,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04244884476065636},{"word":"country","start":308.90002,"end":309.22,"confidence":0.995741,"punctuated_word":"country","sentiment":"neutral","sentiment_score":-0.02782415971159935},{"word":"is","start":309.22,"end":309.38,"confidence":0.9819233,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05573984608054161},{"word":"now","start":309.38,"end":309.7,"confidence":0.97601783,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.05516398325562477},{"word":"showing","start":309.7,"end":310.02002,"confidence":0.9998292,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.04136573150753975},{"word":"as","start":310.02002,"end":310.26,"confidence":0.98541,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04781171679496765},{"word":"australia","start":310.26,"end":310.76,"confidence":0.9994615,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.01027725636959076},{"word":"instead","start":311.14,"end":311.46002,"confidence":0.97094065,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":-0.05440573021769523},{"word":"of","start":311.46002,"end":311.7,"confidence":0.9997619,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05617435649037361},{"word":"the","start":311.7,"end":311.86002,"confidence":0.99987805,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.06880972534418106},{"word":"us","start":311.86002,"end":312.36002,"confidence":0.94111794,"punctuated_word":"US.","sentiment":"neutral","sentiment_score":-0.05879608541727066},{"word":"but","start":312.82,"end":313.22,"confidence":0.95527947,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.10437176376581192},{"word":"yeah","start":313.22,"end":313.46002,"confidence":0.99791026,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.14075277745723724},{"word":"we're","start":313.46002,"end":313.7,"confidence":0.999707,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1831807941198349},{"word":"still","start":313.7,"end":313.94,"confidence":0.9997758,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2443986535072327},{"word":"investigating","start":313.94,"end":314.44,"confidence":0.99960774,"punctuated_word":"investigating","sentiment":"neutral","sentiment_score":-0.17798855900764465},{"word":"why","start":314.90002,"end":315.22,"confidence":0.9989968,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2320722788572311},{"word":"some","start":315.22,"end":315.72,"confidence":0.99961555,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.28257662057876587},{"word":"websites","start":315.86002,"end":316.36002,"confidence":0.9717695,"punctuated_word":"websites","sentiment":"neutral","sentiment_score":-0.25477051734924316},{"word":"and","start":316.5,"end":317.0,"confidence":0.9995178,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.30286645889282227},{"word":"channels","start":317.06,"end":317.56,"confidence":0.9842768,"punctuated_word":"channels","sentiment":"neutral","sentiment_score":-0.27795207500457764},{"word":"are","start":318.275,"end":318.435,"confidence":0.9998802,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.31369706988334656},{"word":"still","start":318.435,"end":318.935,"confidence":0.99958175,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.3549043834209442},{"word":"unable","start":319.07498,"end":319.47498,"confidence":0.9953635,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.36076661944389343},{"word":"to","start":319.47498,"end":319.79498,"confidence":0.99921,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2995736598968506},{"word":"detect","start":319.79498,"end":320.115,"confidence":0.999689,"punctuated_word":"detect","sentiment":"neutral","sentiment_score":-0.19557006657123568},{"word":"this","start":320.115,"end":320.595,"confidence":0.99635494,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.263896107673645},{"word":"ip","start":320.595,"end":320.835,"confidence":0.84264463,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.19662466645240784},{"word":"location","start":320.835,"end":321.335,"confidence":0.9756534,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":-0.24264755845069885},{"word":"mhmm","start":324.91498,"end":325.07498,"confidence":0.9821414,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03868239372968674},{"word":"yeah","start":325.07498,"end":325.57498,"confidence":0.82969534,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06632475554943085},{"word":"you","start":338.93,"end":339.09,"confidence":0.6026226,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.09408767521381378},{"word":"mean","start":339.09,"end":339.41,"confidence":0.99832267,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.07496930658817291},{"word":"your","start":339.41,"end":339.72998,"confidence":0.8822131,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11662252247333528},{"word":"customer","start":339.72998,"end":340.22998,"confidence":0.98453575,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.06581529974937439},{"word":"portal","start":340.44998,"end":340.94998,"confidence":0.975484,"punctuated_word":"portal?","sentiment":"neutral","sentiment_score":-0.08772510290145874},{"word":"mhmm","start":347.595,"end":347.67502,"confidence":0.8739345,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03393159806728363},{"word":"do","start":347.67502,"end":347.915,"confidence":0.8049296,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.04363279789686203},{"word":"you","start":347.915,"end":347.995,"confidence":0.9982078,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04341649264097214},{"word":"want","start":347.995,"end":348.23502,"confidence":0.9997919,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.04377477243542671},{"word":"me","start":348.23502,"end":348.39502,"confidence":0.9997677,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.041672177612781525},{"word":"to","start":348.39502,"end":348.715,"confidence":0.99890506,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03912793472409248},{"word":"provide","start":348.715,"end":349.195,"confidence":0.9996402,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.024119671434164047},{"word":"you","start":349.195,"end":349.695,"confidence":0.99909806,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03485928475856781},{"word":"the","start":349.915,"end":350.415,"confidence":0.987053,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.020359687507152557},{"word":"your","start":351.11502,"end":351.355,"confidence":0.9989184,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03342369198799133},{"word":"credentials","start":351.355,"end":351.855,"confidence":0.99780256,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.008395131677389145},{"word":"with","start":352.075,"end":352.575,"confidence":0.6929848,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":-0.016471516340970993},{"word":"yeah","start":361.36002,"end":361.6,"confidence":0.80348575,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.051888950169086456},{"word":"okay","start":361.6,"end":361.92,"confidence":0.9683135,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06295587122440338},{"word":"i'm","start":361.92,"end":362.24002,"confidence":0.99353975,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05577472969889641},{"word":"going","start":362.24002,"end":362.56,"confidence":0.999321,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.05475772917270661},{"word":"to","start":362.56,"end":362.72,"confidence":0.9992105,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.047280073165893555},{"word":"send","start":362.72,"end":363.04,"confidence":0.99979573,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.02428308129310608},{"word":"you","start":363.04,"end":363.2,"confidence":0.9997309,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.026786550879478455},{"word":"a","start":363.2,"end":363.36002,"confidence":0.9995821,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015923069790005684},{"word":"message","start":363.36002,"end":363.84,"confidence":0.99993575,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.01580851897597313},{"word":"shortly","start":363.84,"end":364.34,"confidence":0.9982827,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.028576351702213287},{"word":"mhmm","start":366.88,"end":367.38,"confidence":0.930151,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.020203186199069023},{"word":"yeah","start":377.11502,"end":377.61502,"confidence":0.7647767,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02975419908761978},{"word":"actually","start":377.67502,"end":378.17502,"confidence":0.9852208,"punctuated_word":"Actually","sentiment":"neutral","sentiment_score":-0.05678565800189972},{"word":"but","start":378.315,"end":378.815,"confidence":0.99857473,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.059186387807130814},{"word":"we","start":378.875,"end":379.195,"confidence":0.7693969,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.129776269197464},{"word":"still","start":379.195,"end":379.595,"confidence":0.78686893,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.12507276237010956},{"word":"do","start":379.595,"end":379.835,"confidence":0.9740345,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.15483736991882324},{"word":"not","start":379.835,"end":379.995,"confidence":0.9998084,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16973502933979034},{"word":"have","start":379.995,"end":380.315,"confidence":0.99989927,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19939200580120087},{"word":"the","start":380.315,"end":380.715,"confidence":0.9997173,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21853920817375183},{"word":"estimated","start":380.715,"end":381.215,"confidence":0.9987645,"punctuated_word":"estimated","sentiment":"neutral","sentiment_score":-0.18243096768856049},{"word":"time","start":381.355,"end":381.595,"confidence":0.9996277,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.18133173882961273},{"word":"for","start":381.595,"end":381.835,"confidence":0.9998778,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.23004961013793945},{"word":"the","start":381.835,"end":381.995,"confidence":0.9998529,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2414580285549164},{"word":"restoration","start":381.995,"end":382.495,"confidence":0.9976295,"punctuated_word":"restoration","sentiment":"neutral","sentiment_score":-0.16501761972904205},{"word":"of","start":383.515,"end":383.755,"confidence":0.99618065,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1560601145029068},{"word":"this","start":383.755,"end":384.255,"confidence":0.9874928,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.06225474178791046},{"word":"yeah","start":384.635,"end":385.135,"confidence":0.9903971,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01998637802898884},{"word":"but","start":385.915,"end":386.23502,"confidence":0.991442,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0446222648024559},{"word":"we're","start":386.23502,"end":386.715,"confidence":0.89995545,"punctuated_word":"we're,","sentiment":"neutral","sentiment_score":-0.02245720848441124},{"word":"yeah","start":386.715,"end":386.95502,"confidence":0.9971889,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.0011755842715501783},{"word":"we're","start":386.95502,"end":387.355,"confidence":0.998796,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0228690542280674},{"word":"in","start":387.355,"end":387.515,"confidence":0.9994475,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.017486609518527985},{"word":"touch","start":387.515,"end":387.835,"confidence":0.9995127,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":-0.014380905777215958},{"word":"with","start":387.835,"end":388.075,"confidence":0.99926287,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.028158918023109436},{"word":"them","start":388.075,"end":388.575,"confidence":0.99181414,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.06800013035535812},{"word":"yeah","start":400.63,"end":401.13,"confidence":0.95702934,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.034226082265377045},{"word":"so","start":402.585,"end":402.825,"confidence":0.97944266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03452274948358536},{"word":"once","start":402.825,"end":403.325,"confidence":0.9979013,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.06041428819298744},{"word":"this","start":404.185,"end":404.425,"confidence":0.9517298,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01426900178194046},{"word":"is","start":404.425,"end":404.745,"confidence":0.86610186,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05935268476605415},{"word":"this","start":404.98502,"end":405.225,"confidence":0.9991128,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03663430735468864},{"word":"issue","start":405.225,"end":405.545,"confidence":0.9992261,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.020222947001457214},{"word":"is","start":405.545,"end":405.705,"confidence":0.69528025,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08197247236967087},{"word":"resolved","start":405.705,"end":406.205,"confidence":0.99051595,"punctuated_word":"resolved,","sentiment":"neutral","sentiment_score":0.06056678295135498},{"word":"we're","start":406.905,"end":407.145,"confidence":0.98440874,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.07801503688097},{"word":"going","start":407.145,"end":407.465,"confidence":0.999818,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.0883929580450058},{"word":"to","start":407.465,"end":407.865,"confidence":0.9997502,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09958600997924805},{"word":"email","start":407.865,"end":408.265,"confidence":0.99980754,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.03901582956314087},{"word":"you","start":408.265,"end":408.765,"confidence":0.850823,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.03166860342025757},{"word":"yeah","start":410.665,"end":410.985,"confidence":0.996629,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.05741513893008232},{"word":"regarding","start":410.985,"end":411.485,"confidence":0.99987864,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.04907660186290741},{"word":"it","start":411.545,"end":412.025,"confidence":0.9595399,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.05510491877794266},{"word":"and","start":412.025,"end":412.505,"confidence":0.9989348,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07418505847454071},{"word":"regarding","start":412.505,"end":413.005,"confidence":0.999859,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.04973956570029259},{"word":"your","start":413.065,"end":413.545,"confidence":0.9998331,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10234635323286057},{"word":"bill","start":413.545,"end":414.045,"confidence":0.98867214,"punctuated_word":"bill,","sentiment":"neutral","sentiment_score":0.12233561277389526},{"word":"i","start":416.61002,"end":416.85,"confidence":0.97477674,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14110144972801208},{"word":"will","start":416.85,"end":417.17,"confidence":0.9952988,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1256466507911682},{"word":"coordinate","start":417.17,"end":417.67,"confidence":0.9985575,"punctuated_word":"coordinate","sentiment":"neutral","sentiment_score":0.1378379762172699},{"word":"it","start":417.73,"end":417.97,"confidence":0.99683267,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12648913264274597},{"word":"to","start":417.97,"end":418.13,"confidence":0.9860947,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18016861379146576},{"word":"our","start":418.13,"end":418.53,"confidence":0.9989108,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1379396766424179},{"word":"accounts","start":418.53,"end":419.03,"confidence":0.9594519,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.08549630641937256},{"word":"department","start":419.09003,"end":419.59003,"confidence":0.9994886,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.12673942744731903},{"word":"for","start":419.65002,"end":419.81003,"confidence":0.99804366,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.21162059903144836},{"word":"you","start":419.81003,"end":420.05002,"confidence":0.99991024,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14042919874191284},{"word":"to","start":420.05002,"end":420.29,"confidence":0.99919623,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1888945698738098},{"word":"have","start":420.29,"end":420.61002,"confidence":0.99989283,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.16249869763851166},{"word":"a","start":420.61002,"end":420.85,"confidence":0.95849025,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1843133419752121},{"word":"compensation","start":420.85,"end":421.35,"confidence":0.9995553,"punctuated_word":"compensation","sentiment":"neutral","sentiment_score":0.11786587536334991},{"word":"or","start":421.49002,"end":421.65002,"confidence":0.9025054,"punctuated_word":"or,","sentiment":"neutral","sentiment_score":0.1508304923772812},{"word":"like","start":421.65002,"end":421.97,"confidence":0.99883705,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.17042198777198792},{"word":"a","start":421.97,"end":422.13,"confidence":0.99956983,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19547727704048157},{"word":"discount","start":422.13,"end":422.61002,"confidence":0.99962676,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.09828060120344162},{"word":"for","start":422.61002,"end":422.77002,"confidence":0.9994435,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09237971156835556},{"word":"the","start":422.77002,"end":422.85,"confidence":0.99837637,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05861415341496467},{"word":"days","start":422.85,"end":423.25,"confidence":0.9513863,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.05939391255378723},{"word":"that","start":423.25,"end":423.75,"confidence":0.9991443,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.026186026632785797},{"word":"there's","start":423.89,"end":424.21002,"confidence":0.9915427,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.004343219101428986},{"word":"an","start":424.21002,"end":424.37003,"confidence":0.9994715,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.005827430635690689},{"word":"issue","start":424.37003,"end":424.61002,"confidence":0.9999542,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.005354292690753937},{"word":"with","start":424.61002,"end":424.85,"confidence":0.99979705,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.027290798723697662},{"word":"your","start":424.85,"end":425.09003,"confidence":0.9997924,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02713653445243835},{"word":"internet","start":425.09003,"end":425.57,"confidence":0.95613235,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.05406658351421356},{"word":"service","start":425.57,"end":426.07,"confidence":0.99882185,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.04528907313942909},{"word":"yeah","start":438.115,"end":438.515,"confidence":0.7069052,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12278745323419572},{"word":"we're","start":438.515,"end":438.915,"confidence":0.94095206,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.29496413469314575},{"word":"really","start":438.915,"end":439.23502,"confidence":0.9831178,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.4254498481750488},{"word":"sorry","start":439.23502,"end":439.635,"confidence":0.987676,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.4589224457740784},{"word":"for","start":439.635,"end":439.875,"confidence":0.9979785,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.4501028060913086},{"word":"the","start":439.875,"end":440.035,"confidence":0.99799806,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.402645468711853},{"word":"inconvenience","start":440.035,"end":440.535,"confidence":0.99930584,"punctuated_word":"inconvenience.","sentiment":"negative","sentiment_score":-0.37636369466781616},{"word":"have","start":440.995,"end":441.155,"confidence":0.8002459,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.15122270584106445},{"word":"you","start":441.155,"end":441.315,"confidence":0.99750596,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12904387712478638},{"word":"received","start":441.315,"end":441.795,"confidence":0.9975388,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.14108118414878845},{"word":"my","start":441.795,"end":442.035,"confidence":0.99973196,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.11402411758899687},{"word":"sms","start":442.035,"end":442.515,"confidence":0.99901307,"punctuated_word":"SMS","sentiment":"neutral","sentiment_score":-0.11827700585126875},{"word":"message","start":442.515,"end":442.995,"confidence":0.9993729,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.07541362196207047},{"word":"regarding","start":442.995,"end":443.495,"confidence":0.998831,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.05326695740222931},{"word":"the","start":443.555,"end":444.035,"confidence":0.99972147,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0631835088133812},{"word":"customer","start":444.035,"end":444.535,"confidence":0.9992113,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.11526089906692503},{"word":"portal","start":444.595,"end":445.095,"confidence":0.9990293,"punctuated_word":"portal?","sentiment":"neutral","sentiment_score":-0.09258973598480225},{"word":"yeah","start":452.38998,"end":452.47,"confidence":0.9285145,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013870603404939176},{"word":"i","start":452.47,"end":452.62997,"confidence":0.9863723,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011735253036022186},{"word":"can","start":452.62997,"end":452.78998,"confidence":0.99977285,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.016881249845027924},{"word":"also","start":452.78998,"end":453.19,"confidence":0.99880886,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.010649817064404488},{"word":"send","start":453.19,"end":453.34998,"confidence":0.99952984,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.006413528695702553},{"word":"it","start":453.34998,"end":453.84998,"confidence":0.99946827,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.003263704478740692},{"word":"via","start":453.90997,"end":454.31,"confidence":0.82714176,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.0175838191062212},{"word":"email","start":454.31,"end":454.81,"confidence":0.99808854,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.006638767197728157},{"word":"mhmm","start":457.34998,"end":457.75,"confidence":0.9599637,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.051516272127628326},{"word":"okay","start":457.75,"end":458.25,"confidence":0.82844484,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.031923260539770126},{"word":"there","start":492.17502,"end":492.33502,"confidence":0.83298755,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.06134315952658653},{"word":"you","start":492.33502,"end":492.495,"confidence":0.99233925,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03242631256580353},{"word":"go","start":492.495,"end":492.73502,"confidence":0.9986335,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":-0.029595259577035904},{"word":"i","start":492.73502,"end":493.055,"confidence":0.9969561,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019825749099254608},{"word":"sent","start":493.055,"end":493.295,"confidence":0.8499577,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.024939624592661858},{"word":"it","start":493.295,"end":493.45502,"confidence":0.9994209,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.031830836087465286},{"word":"to","start":493.45502,"end":493.695,"confidence":0.99801123,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02084353007376194},{"word":"you","start":493.695,"end":494.195,"confidence":0.96154606,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.03351832181215286},{"word":"just","start":494.73502,"end":495.135,"confidence":0.8949404,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.002448014914989471},{"word":"mhmm","start":495.45502,"end":495.95502,"confidence":0.90275925,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.009616982191801071},{"word":"yeah","start":496.33502,"end":496.83502,"confidence":0.9243742,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0498221218585968},{"word":"mhmm","start":506.09,"end":506.59,"confidence":0.97512287,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06864592432975769},{"word":"okay","start":514.73,"end":515.23,"confidence":0.9114723,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.011258400976657867},{"word":"just","start":515.76996,"end":516.08997,"confidence":0.6094031,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.02288173884153366},{"word":"give","start":516.08997,"end":516.25,"confidence":0.9996074,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.013421468436717989},{"word":"us","start":516.25,"end":516.49,"confidence":0.99944836,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.022307023406028748},{"word":"a","start":516.49,"end":516.57,"confidence":0.99845624,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02019335702061653},{"word":"callback","start":516.57,"end":517.07,"confidence":0.984253,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.011274009943008425},{"word":"then","start":517.13,"end":517.605,"confidence":0.93451744,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.01569480448961258},{"word":"yeah","start":517.76495,"end":518.26495,"confidence":0.97023684,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05538669228553772},{"word":"and","start":519.845,"end":520.08496,"confidence":0.9953277,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06847740709781647},{"word":"i'll","start":520.08496,"end":520.40497,"confidence":0.94954526,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07948558777570724},{"word":"update","start":520.40497,"end":520.805,"confidence":0.99944586,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.07505197077989578},{"word":"you","start":520.805,"end":521.045,"confidence":0.9985794,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07272814214229584},{"word":"once","start":521.045,"end":521.365,"confidence":0.9971571,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.08776780217885971},{"word":"i","start":521.365,"end":521.52496,"confidence":0.9994436,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05940636247396469},{"word":"receive","start":521.52496,"end":521.845,"confidence":0.93422955,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.10388122498989104},{"word":"further","start":521.845,"end":522.245,"confidence":0.9995882,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.0909920483827591},{"word":"information","start":522.245,"end":522.745,"confidence":0.9994733,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.06385252624750137},{"word":"and","start":522.805,"end":522.96497,"confidence":0.96525985,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07386353611946106},{"word":"update","start":522.96497,"end":523.445,"confidence":0.99876714,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.05929405987262726},{"word":"regarding","start":523.445,"end":523.925,"confidence":0.9955545,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.07149174809455872},{"word":"the","start":523.925,"end":524.08496,"confidence":0.99926823,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03838201612234115},{"word":"issue","start":524.08496,"end":524.58496,"confidence":0.9999331,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":0.05951239913702011},{"word":"via","start":525.365,"end":525.76495,"confidence":0.98840415,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.09889289736747742},{"word":"call","start":525.76495,"end":526.005,"confidence":0.9899024,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04587672650814056},{"word":"or","start":526.005,"end":526.32495,"confidence":0.9993624,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05733848363161087},{"word":"email","start":526.32495,"end":526.82495,"confidence":0.99087405,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.044579386711120605},{"word":"yeah","start":532.565,"end":532.96497,"confidence":0.9953074,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0623050183057785},{"word":"sure","start":532.96497,"end":533.46,"confidence":0.99977916,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.09243208169937134},{"word":"i","start":534.02,"end":534.26,"confidence":0.9990245,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06259480118751526},{"word":"can","start":534.26,"end":534.5,"confidence":0.9998381,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05382496118545532},{"word":"give","start":534.5,"end":534.66003,"confidence":0.99946755,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.20126459002494812},{"word":"you","start":534.66003,"end":534.9,"confidence":0.99961334,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3814997971057892},{"word":"a","start":534.9,"end":534.98004,"confidence":0.99045265,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.28510820865631104},{"word":"call","start":534.98004,"end":535.22003,"confidence":0.99964535,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.3108234405517578},{"word":"and","start":535.22003,"end":535.54004,"confidence":0.995751,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1990888714790344},{"word":"email","start":535.54004,"end":535.86005,"confidence":0.9991698,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.26390528678894043},{"word":"you","start":535.86005,"end":536.10004,"confidence":0.9994629,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17883947491645813},{"word":"also","start":536.10004,"end":536.60004,"confidence":0.9955724,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":0.16309866309165957},{"word":"mhmm","start":538.10004,"end":538.60004,"confidence":0.9978738,"punctuated_word":"Mhmm.","sentiment":"positive","sentiment_score":0.38359904289245605},{"word":"okay","start":539.7,"end":540.2,"confidence":0.9974382,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3533529043197632},{"word":"yeah","start":540.42004,"end":540.74005,"confidence":0.9772569,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.4067335426807403},{"word":"thank","start":540.74005,"end":540.98004,"confidence":0.9988753,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6890329122543335},{"word":"you","start":540.98004,"end":541.22003,"confidence":0.9947883,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7102596759796143},{"word":"lilian","start":541.22003,"end":541.72003,"confidence":0.6448969,"punctuated_word":"Lilian.","sentiment":"positive","sentiment_score":0.6114517450332642},{"word":"bye","start":541.78,"end":542.02,"confidence":0.9997135,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.39925187826156616},{"word":"for","start":542.02,"end":542.26,"confidence":0.99810517,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3523862361907959},{"word":"now","start":542.26,"end":542.76,"confidence":0.99992996,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.36562731862068176},{"word":"bye","start":544.26,"end":544.76,"confidence":0.8356472,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.0973488837480545}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nI see. Have you tried to refresh your the application or the Okay. I see. We're really sorry for the inconvenience this has causing you. So according to the back end team, they informed us just today that the Gail IP location issue has not been resolved.\n\nBut, yeah, we're still receiving some complaint that some website is still unable to access, and there are some application that's still getting the different IP location. So right now, we're still investigating the issue why some website may still be blocked or experiencing access issues. Our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary, and we will continue coordinating with them. So as of the moment, I there's still no estimated time for the restoration of this. They're reaching out to the relevant providers to request that the IP address be unblocked.\n\nActually, yes, we're in contact to them because we have a list of the TV streaming providers that customer was unable to access and some websites also. Mints. Yeah. Actually, we have the list. But mhmm.\n\nIs it okay if I confirm whether the website you you were unable still to access? Sorry? Do you mean are you still unable to access your TV streaming? Is it all channels, or there's some channel that it's already good now? Mhmm.\n\nYeah. Actually Yes. Yeah. Actually, those channels application are already on our list. Yeah.\n\nSo, actually, once you run a speed test and the test is completed, you will see there is so that the country is now showing as Australia instead of The US. But, yeah, we're still investigating why some websites and channels are still unable to detect this IP location. Mhmm. Yeah. You mean your customer portal?\n\nMhmm. Do you want me to provide you the your credentials with? Yeah. Okay. I'm going to send you a message shortly.\n\nMhmm. Yeah. Actually but we still do not have the estimated time for the restoration of this. Yeah. But we're, yeah, we're in touch with them.\n\nYeah. So once this is this issue is resolved, we're going to email you, yeah, regarding it. And regarding your bill, I will coordinate it to our accounts department for you to have a compensation or, like, a discount for the days that there's an issue with your Internet service. Yeah. We're really sorry for the inconvenience.\n\nHave you received my SMS message regarding the customer portal? Yeah. I can also send it via email. Mhmm. Okay.\n\nThere you go. I sent it to you. Just mhmm. Yeah. Mhmm.\n\nOkay. Just give us a callback then. Yeah. And I'll update you once I receive further information and update regarding the issue via call or email. Yeah.\n\nSure. I can give you a call and email you also. Mhmm. Okay. Yeah.\n\nThank you, Lilian. Bye for now. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.11094407737255096},{"text":"Good afternoon.","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.32406164705753326},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.38,"sentiment":"neutral","sentiment_score":0.2703798030103956},{"text":"How can I assist you today?","start":5.6,"end":7.06,"sentiment":"neutral","sentiment_score":0.29153571526209515},{"text":"Okay.","start":35.59,"end":35.91,"sentiment":"neutral","sentiment_score":-0.10205920040607452}],"sentiment":"neutral","sentiment_score":0.25287535786628723,"num_words":17,"start":1.68,"end":35.91},{"sentences":[{"text":"I see.","start":35.91,"end":36.57,"sentiment":"neutral","sentiment_score":-0.06040758267045021},{"text":"Have you tried to refresh your the application or the Okay.","start":36.87,"end":99.735,"sentiment":"neutral","sentiment_score":-0.11572986807335507},{"text":"I see.","start":99.735,"end":100.315,"sentiment":"neutral","sentiment_score":-0.09383542835712433},{"text":"We're really sorry for the inconvenience this has causing you.","start":101.415,"end":104.875,"sentiment":"negative","sentiment_score":-0.39203737378120423},{"text":"So according to the back end team, they informed us just today that the Gail IP location issue has not been resolved.","start":105.655,"end":114.71,"sentiment":"neutral","sentiment_score":-0.21282073279673402}],"sentiment":"neutral","sentiment_score":-0.21667966872770736,"num_words":47,"start":35.91,"end":114.71},{"sentences":[{"text":"But, yeah, we're still receiving some complaint that some website is still unable to access, and there are some application that's still getting the different IP location.","start":114.77,"end":134.58499,"sentiment":"neutral","sentiment_score":-0.3306068789075922},{"text":"So right now, we're still investigating the issue why some website may still be blocked or experiencing access issues.","start":136.57999,"end":144.68,"sentiment":"negative","sentiment_score":-0.33856164467962163},{"text":"Our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary, and we will continue coordinating with them.","start":145.29999,"end":155.495,"sentiment":"neutral","sentiment_score":-0.07813928515783378},{"text":"So as of the moment, I there's still no estimated time for the restoration of this.","start":156.03499,"end":162.135,"sentiment":"neutral","sentiment_score":-0.25965812150388956},{"text":"They're reaching out to the relevant providers to request that the IP address be unblocked.","start":169.71,"end":178.13,"sentiment":"neutral","sentiment_score":-0.06048454741636912}],"sentiment":"neutral","sentiment_score":-0.2153214773251897,"num_words":105,"start":114.77,"end":178.13},{"sentences":[{"text":"Actually, yes, we're in contact to them because we have a list of the TV streaming providers that customer was unable to access and some websites also.","start":184.155,"end":200.17,"sentiment":"neutral","sentiment_score":-0.1861375866940728},{"text":"Mints.","start":201.75,"end":202.25,"sentiment":"neutral","sentiment_score":-0.02964221872389317},{"text":"Yeah.","start":212.56499,"end":212.885,"sentiment":"neutral","sentiment_score":0.028029922395944595},{"text":"Actually, we have the list.","start":212.885,"end":214.825,"sentiment":"neutral","sentiment_score":0.018679679930210115},{"text":"But mhmm.","start":216.325,"end":218.025,"sentiment":"neutral","sentiment_score":-0.01656737830489874}],"sentiment":"neutral","sentiment_score":-0.13797398594518503,"num_words":36,"start":184.155,"end":218.025},{"sentences":[{"text":"Is it okay if I confirm whether the website you you were unable still to access?","start":218.12,"end":223.26,"sentiment":"neutral","sentiment_score":-0.09755252825561911},{"text":"Sorry?","start":239.935,"end":240.435,"sentiment":"neutral","sentiment_score":-0.14586234092712402},{"text":"Do you mean are you still unable to access your TV streaming?","start":251.14001,"end":255.88,"sentiment":"neutral","sentiment_score":-0.1453658106426398},{"text":"Is it all channels, or there's some channel that it's already good now?","start":256.26,"end":261.135,"sentiment":"neutral","sentiment_score":-0.08853378060918587},{"text":"Mhmm.","start":278.33002,"end":278.65,"sentiment":"neutral","sentiment_score":0.013163563795387743}],"sentiment":"neutral","sentiment_score":-0.106717862903552,"num_words":43,"start":218.12,"end":278.65},{"sentences":[{"text":"Yeah.","start":278.65,"end":278.97,"sentiment":"neutral","sentiment_score":0.0095015624538064},{"text":"Actually Yes.","start":278.97,"end":281.79,"sentiment":"neutral","sentiment_score":0.0387973515316844},{"text":"Yeah.","start":293.57498,"end":293.895,"sentiment":"neutral","sentiment_score":0.03568734973669052},{"text":"Actually, those channels application are already on our list.","start":293.895,"end":298.395,"sentiment":"neutral","sentiment_score":0.03236332245998912},{"text":"Yeah.","start":299.735,"end":300.235,"sentiment":"neutral","sentiment_score":0.01748342625796795}],"sentiment":"neutral","sentiment_score":0.030824067403695414,"num_words":14,"start":278.65,"end":300.235},{"sentences":[{"text":"So, actually, once you run a speed test and the test is completed, you will see there is so that the country is now showing as Australia instead of The US.","start":300.375,"end":312.36002,"sentiment":"neutral","sentiment_score":-0.026742137007174954},{"text":"But, yeah, we're still investigating why some websites and channels are still unable to detect this IP location.","start":312.82,"end":321.335,"sentiment":"neutral","sentiment_score":-0.2460339239074124},{"text":"Mhmm.","start":324.91498,"end":325.07498,"sentiment":"neutral","sentiment_score":-0.03868239372968674},{"text":"Yeah.","start":325.07498,"end":325.57498,"sentiment":"neutral","sentiment_score":-0.06632475554943085},{"text":"You mean your customer portal?","start":338.93,"end":340.94998,"sentiment":"neutral","sentiment_score":-0.08784398138523102}],"sentiment":"neutral","sentiment_score":-0.10360435596002,"num_words":56,"start":300.375,"end":340.94998},{"sentences":[{"text":"Mhmm.","start":347.595,"end":347.67502,"sentiment":"neutral","sentiment_score":-0.03393159806728363},{"text":"Do you want me to provide you the your credentials with?","start":347.67502,"end":352.575,"sentiment":"neutral","sentiment_score":-0.031750287183306435},{"text":"Yeah.","start":361.36002,"end":361.6,"sentiment":"neutral","sentiment_score":0.051888950169086456},{"text":"Okay.","start":361.6,"end":361.92,"sentiment":"neutral","sentiment_score":0.06295587122440338},{"text":"I'm going to send you a message shortly.","start":361.92,"end":364.34,"sentiment":"neutral","sentiment_score":0.03364876308478415}],"sentiment":"neutral","sentiment_score":0.00003864404491402886,"num_words":22,"start":347.595,"end":364.34},{"sentences":[{"text":"Mhmm.","start":366.88,"end":367.38,"sentiment":"neutral","sentiment_score":-0.020203186199069023},{"text":"Yeah.","start":377.11502,"end":377.61502,"sentiment":"neutral","sentiment_score":-0.02975419908761978},{"text":"Actually but we still do not have the estimated time for the restoration of this.","start":377.67502,"end":384.255,"sentiment":"neutral","sentiment_score":-0.15546183412273726},{"text":"Yeah.","start":384.635,"end":385.135,"sentiment":"neutral","sentiment_score":-0.01998637802898884},{"text":"But we're, yeah, we're in touch with them.","start":385.915,"end":388.575,"sentiment":"neutral","sentiment_score":-0.017011022428050637}],"sentiment":"neutral","sentiment_score":-0.09761382517619775,"num_words":26,"start":366.88,"end":388.575},{"sentences":[{"text":"Yeah.","start":400.63,"end":401.13,"sentiment":"neutral","sentiment_score":0.034226082265377045},{"text":"So once this is this issue is resolved, we're going to email you, yeah, regarding it.","start":402.585,"end":412.025,"sentiment":"neutral","sentiment_score":0.05161152733489871},{"text":"And regarding your bill, I will coordinate it to our accounts department for you to have a compensation or, like, a discount for the days that there's an issue with your Internet service.","start":412.025,"end":426.07,"sentiment":"neutral","sentiment_score":0.0941397204543605},{"text":"Yeah.","start":438.115,"end":438.515,"sentiment":"neutral","sentiment_score":0.12278745323419572},{"text":"We're really sorry for the inconvenience.","start":438.515,"end":440.535,"sentiment":"negative","sentiment_score":-0.40140806635220844}],"sentiment":"neutral","sentiment_score":0.02949053245155435,"num_words":57,"start":400.63,"end":440.535},{"sentences":[{"text":"Have you received my SMS message regarding the customer portal?","start":440.995,"end":445.095,"sentiment":"neutral","sentiment_score":-0.10533636137843132},{"text":"Yeah.","start":452.38998,"end":452.47,"sentiment":"neutral","sentiment_score":0.013870603404939176},{"text":"I can also send it via email.","start":452.47,"end":454.81,"sentiment":"neutral","sentiment_score":0.010452305631978171},{"text":"Mhmm.","start":457.34998,"end":457.75,"sentiment":"neutral","sentiment_score":-0.051516272127628326},{"text":"Okay.","start":457.75,"end":458.25,"sentiment":"neutral","sentiment_score":-0.031923260539770126}],"sentiment":"neutral","sentiment_score":-0.05248832018114626,"num_words":20,"start":440.995,"end":458.25},{"sentences":[{"text":"There you go.","start":492.17502,"end":492.73502,"sentiment":"neutral","sentiment_score":-0.04112157722314199},{"text":"I sent it to you.","start":492.73502,"end":494.195,"sentiment":"neutral","sentiment_score":-0.026191612333059312},{"text":"Just mhmm.","start":494.73502,"end":495.95502,"sentiment":"neutral","sentiment_score":0.006032498553395271},{"text":"Yeah.","start":496.33502,"end":496.83502,"sentiment":"neutral","sentiment_score":0.0498221218585968},{"text":"Mhmm.","start":506.09,"end":506.59,"sentiment":"neutral","sentiment_score":-0.06864592432975769}],"sentiment":"neutral","sentiment_score":-0.021756799891591072,"num_words":12,"start":492.17502,"end":506.59},{"sentences":[{"text":"Okay.","start":514.73,"end":515.23,"sentiment":"neutral","sentiment_score":-0.011258400976657867},{"text":"Just give us a callback then.","start":515.76996,"end":517.605,"sentiment":"neutral","sentiment_score":0.017628733689586323},{"text":"Yeah.","start":517.76495,"end":518.26495,"sentiment":"neutral","sentiment_score":0.05538669228553772},{"text":"And I'll update you once I receive further information and update regarding the issue via call or email.","start":519.845,"end":526.82495,"sentiment":"neutral","sentiment_score":0.06949301809072495},{"text":"Yeah.","start":532.565,"end":532.96497,"sentiment":"neutral","sentiment_score":0.0623050183057785}],"sentiment":"neutral","sentiment_score":0.05418814953278612,"num_words":27,"start":514.73,"end":532.96497},{"sentences":[{"text":"Sure.","start":532.96497,"end":533.46,"sentiment":"neutral","sentiment_score":0.09243208169937134},{"text":"I can give you a call and email you also.","start":534.02,"end":536.60004,"sentiment":"neutral","sentiment_score":0.21000480949878692},{"text":"Mhmm.","start":538.10004,"end":538.60004,"sentiment":"positive","sentiment_score":0.38359904289245605},{"text":"Okay.","start":539.7,"end":540.2,"sentiment":"positive","sentiment_score":0.3533529043197632},{"text":"Yeah.","start":540.42004,"end":540.74005,"sentiment":"positive","sentiment_score":0.4067335426807403}],"sentiment":"neutral","sentiment_score":0.23829754761287145,"num_words":14,"start":532.96497,"end":540.74005},{"sentences":[{"text":"Thank you, Lilian.","start":540.74005,"end":541.72003,"sentiment":"positive","sentiment_score":0.6702481110890707},{"text":"Bye for now.","start":541.78,"end":542.76,"sentiment":"positive","sentiment_score":0.37242181102434796},{"text":"Bye.","start":544.26,"end":544.76,"sentiment":"neutral","sentiment_score":-0.0973488837480545}],"sentiment":"positive","sentiment_score":0.43295155465602875,"num_words":7,"start":540.74005,"end":544.76}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. I called a few days ago about an ongoing problem since the update to our Internet. And you guys were supposed to call me back letting me know that it was being looked at by your service people, and I haven't heard Yep. We've done all that. We've done all the standard things. I've gone over it and over it. It's but it's still not working, and it's interfering with my my services, and I'm paying for those. So I'm really frustrated about it. I I had done all the updates and refreshing the case and turning it on and off and all sorts of things. So it's not it's not working. And then when I use my mobile and I turn the Wi Fi off my mobile and I just use the mobile data, it works. So it's not my connection with those particular streaming. It's definitely since that Saturday night, what is the updates that you guys did? So who what are they doing? They're reaching out to who? So do they know all the providers? Okay. Okay. Alright. So and okay. So can have you got a list? Have you got that list? Okay. So what what well, what website is the problem that's vague to me, what you just said? What what what are you what are you requesting from me? Yes. No. It's not all channels. It's the same ones that I have had issues with. I can't the Netflix keeps coming in and out on and off, and then there's times where I can't get it. Definitely Paramount plus. And then it's the, yeah. And and then it's the the the streaming of the nine SBS channel two, the the streaming of the 10 and the seven. Right. Yes. Okay. So I'm just trying to sign in to my Airtel. It's not accepting my password. So gosh. Yeah. Yeah. I guess if I just put forgot my password. Yeah. If you can, then I can see. Okay. So with this issue so they're working on it, and they're speaking to the providers. Right? That's what you're saying? Okay. But they're working on it now? Okay. So can you tell what will happen when will will you let us know, update us with emails or something about what's happening? Okay. Yeah. That would be good because it's been twelve days now. Alright. So they're all working on it now. So okay. Good. Alright. No. Oh, SMS, is it? I was looking for an email. Sorry. Let me look at the SMS. Yes. Email, please. I haven't received the SMS so far. Haven't received it yet. Oh, yes. That's right. Welcome to okay. Below credentials in the customer portal. Yeah. I'll put that I'll try that again. I just I oh, I I see. Then it does for the email, not the login. But, anyway, that's I'll try that again. And if I can't get through, I'll I'll get back to you, Agnes. Can I have both, please? Yeah. Yeah. Yeah. I would appreciate that. Thank you. Bye.","confidence":0.99489576,"words":[{"word":"yeah","start":7.9199996,"end":8.24,"confidence":0.996601,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014050565659999847},{"word":"hi","start":8.24,"end":8.72,"confidence":0.9994556,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.026178129017353054},{"word":"i","start":8.72,"end":8.88,"confidence":0.9994481,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14468184113502502},{"word":"called","start":8.88,"end":9.28,"confidence":0.88589096,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.16681653261184692},{"word":"a","start":9.28,"end":9.36,"confidence":0.99632794,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15566134452819824},{"word":"few","start":9.36,"end":9.599999,"confidence":0.99990904,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.12966446578502655},{"word":"days","start":9.599999,"end":10.0,"confidence":0.9986558,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.1502509564161301},{"word":"ago","start":10.0,"end":10.48,"confidence":0.99538463,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":-0.13408443331718445},{"word":"about","start":10.48,"end":10.719999,"confidence":0.9977527,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1337151825428009},{"word":"an","start":10.719999,"end":10.96,"confidence":0.7544744,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.12082371860742568},{"word":"ongoing","start":10.96,"end":11.44,"confidence":0.99898225,"punctuated_word":"ongoing","sentiment":"neutral","sentiment_score":-0.11417734622955322},{"word":"problem","start":11.44,"end":11.94,"confidence":0.9817676,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.13632363080978394},{"word":"since","start":12.0,"end":12.32,"confidence":0.9975026,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.17686934769153595},{"word":"the","start":12.32,"end":12.559999,"confidence":0.99772614,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21656355261802673},{"word":"update","start":12.559999,"end":13.059999,"confidence":0.9455233,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.1503031849861145},{"word":"to","start":13.36,"end":13.679999,"confidence":0.99941945,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25287121534347534},{"word":"our","start":13.679999,"end":14.179999,"confidence":0.92664903,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.2231222987174988},{"word":"internet","start":15.675,"end":16.175,"confidence":0.84884036,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.193293958902359},{"word":"and","start":16.555,"end":17.055,"confidence":0.98942155,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.12955710291862488},{"word":"you","start":18.475,"end":18.635,"confidence":0.95774555,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2425406575202942},{"word":"guys","start":18.635,"end":18.955,"confidence":0.995628,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.22029666602611545},{"word":"were","start":18.955,"end":19.115,"confidence":0.94455105,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.21433541178703308},{"word":"supposed","start":19.115,"end":19.435001,"confidence":0.9971756,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.189073845744133},{"word":"to","start":19.435001,"end":19.595001,"confidence":0.998594,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17487823963165283},{"word":"call","start":19.595001,"end":19.835,"confidence":0.99894506,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.16215601563453674},{"word":"me","start":19.835,"end":19.915,"confidence":0.9989159,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.19315584003925323},{"word":"back","start":19.915,"end":20.415,"confidence":0.99796414,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.10451902449131012},{"word":"letting","start":21.435001,"end":21.755001,"confidence":0.6556943,"punctuated_word":"letting","sentiment":"neutral","sentiment_score":-0.11418773978948592},{"word":"me","start":21.755001,"end":21.915,"confidence":0.9756948,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1369396448135376},{"word":"know","start":21.915,"end":22.155,"confidence":0.9990675,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.10268627852201462},{"word":"that","start":22.155,"end":22.475,"confidence":0.99780065,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09715718775987624},{"word":"it","start":22.475,"end":22.795,"confidence":0.9961719,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11225715279579164},{"word":"was","start":22.795,"end":23.115,"confidence":0.99642295,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08836279809474945},{"word":"being","start":23.115,"end":23.615,"confidence":0.9867018,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.07747924327850342},{"word":"looked","start":23.915,"end":24.235,"confidence":0.9941847,"punctuated_word":"looked","sentiment":"neutral","sentiment_score":-0.10999930649995804},{"word":"at","start":24.235,"end":24.735,"confidence":0.97914827,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.12886099517345428},{"word":"by","start":25.195,"end":25.355,"confidence":0.96947527,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.12415458261966704},{"word":"your","start":25.355,"end":25.595001,"confidence":0.9961159,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1726624071598053},{"word":"service","start":25.595001,"end":26.075,"confidence":0.9969472,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.1911328881978989},{"word":"people","start":26.075,"end":26.575,"confidence":0.75249803,"punctuated_word":"people,","sentiment":"neutral","sentiment_score":-0.16283360123634338},{"word":"and","start":26.715,"end":26.955,"confidence":0.8461748,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18890951573848724},{"word":"i","start":26.955,"end":27.035,"confidence":0.92255,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.328182190656662},{"word":"haven't","start":27.035,"end":27.355,"confidence":0.99375117,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.3148318827152252},{"word":"heard","start":27.355,"end":27.855,"confidence":0.97206366,"punctuated_word":"heard","sentiment":"neutral","sentiment_score":-0.22114720940589905},{"word":"yep","start":39.9,"end":40.059998,"confidence":0.972409,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0752885490655899},{"word":"we've","start":40.059998,"end":40.3,"confidence":0.95294046,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":-0.16171258687973022},{"word":"done","start":40.3,"end":40.54,"confidence":0.998437,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.16284269094467163},{"word":"all","start":40.54,"end":40.78,"confidence":0.9994962,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1922210305929184},{"word":"that","start":40.78,"end":41.115,"confidence":0.9903803,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.19310694932937625},{"word":"we've","start":41.195004,"end":41.515003,"confidence":0.9993937,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":-0.2364971935749054},{"word":"done","start":41.515003,"end":41.995003,"confidence":0.999424,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.15198105573654175},{"word":"all","start":41.995003,"end":42.235,"confidence":0.99815947,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.18547755479812625},{"word":"the","start":42.235,"end":42.395,"confidence":0.9956404,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22957229614257812},{"word":"standard","start":42.395,"end":42.895,"confidence":0.9851361,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":-0.24010661244392395},{"word":"things","start":42.955,"end":43.275,"confidence":0.9780998,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.19459664821624756},{"word":"i've","start":43.275,"end":43.435,"confidence":0.9944456,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.27255070209503174},{"word":"gone","start":43.435,"end":43.755,"confidence":0.99734783,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.17649061977863312},{"word":"over","start":43.755,"end":43.995003,"confidence":0.9994696,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.20183920860290527},{"word":"it","start":43.995003,"end":44.155003,"confidence":0.9647106,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3500000834465027},{"word":"and","start":44.155003,"end":44.315002,"confidence":0.99220467,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2430502474308014},{"word":"over","start":44.315002,"end":44.555,"confidence":0.99876416,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.2669793665409088},{"word":"it","start":44.555,"end":45.055,"confidence":0.9917495,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.24274545907974243},{"word":"it's","start":46.315002,"end":46.815002,"confidence":0.9049572,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.3010421693325043},{"word":"but","start":47.515,"end":47.755,"confidence":0.99442875,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.361140102148056},{"word":"it's","start":47.755,"end":47.995003,"confidence":0.99921787,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5858536958694458},{"word":"still","start":47.995003,"end":48.235,"confidence":0.9996973,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.5875352025032043},{"word":"not","start":48.235,"end":48.555,"confidence":0.999726,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6441872119903564},{"word":"working","start":48.555,"end":49.055,"confidence":0.8513714,"punctuated_word":"working,","sentiment":"negative","sentiment_score":-0.48226478695869446},{"word":"and","start":49.995003,"end":50.495003,"confidence":0.9989895,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4323825240135193},{"word":"it's","start":51.675003,"end":52.175003,"confidence":0.9848907,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.6153621077537537},{"word":"interfering","start":52.555,"end":53.055,"confidence":0.9993888,"punctuated_word":"interfering","sentiment":"negative","sentiment_score":-0.5844980478286743},{"word":"with","start":53.355003,"end":53.855003,"confidence":0.9994972,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.6484414339065552},{"word":"my","start":55.035004,"end":55.535004,"confidence":0.98344857,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5845757722854614},{"word":"my","start":56.850002,"end":57.09,"confidence":0.9997167,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5419342517852783},{"word":"services","start":57.09,"end":57.59,"confidence":0.8685808,"punctuated_word":"services,","sentiment":"negative","sentiment_score":-0.46276891231536865},{"word":"and","start":59.170002,"end":59.41,"confidence":0.90775025,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.39384377002716064},{"word":"i'm","start":59.41,"end":59.65,"confidence":0.99955994,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5522944927215576},{"word":"paying","start":59.65,"end":59.97,"confidence":0.9998056,"punctuated_word":"paying","sentiment":"negative","sentiment_score":-0.49250873923301697},{"word":"for","start":59.97,"end":60.21,"confidence":0.9899636,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.4569965898990631},{"word":"those","start":60.21,"end":60.71,"confidence":0.8367951,"punctuated_word":"those.","sentiment":"negative","sentiment_score":-0.47255539894104},{"word":"so","start":61.170002,"end":61.49,"confidence":0.9989196,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.522821843624115},{"word":"i'm","start":61.49,"end":61.99,"confidence":0.9990343,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.773292064666748},{"word":"really","start":62.45,"end":62.690002,"confidence":0.99712366,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.7913705706596375},{"word":"frustrated","start":62.690002,"end":63.190002,"confidence":0.99960655,"punctuated_word":"frustrated","sentiment":"negative","sentiment_score":-0.7365455031394958},{"word":"about","start":63.33,"end":63.57,"confidence":0.9997305,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.8067328929901123},{"word":"it","start":63.57,"end":63.89,"confidence":0.9997388,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.700369119644165},{"word":"i","start":63.89,"end":64.13,"confidence":0.9994543,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4882669150829315},{"word":"i","start":64.13,"end":64.29,"confidence":0.933286,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5042110681533813},{"word":"had","start":64.29,"end":64.45,"confidence":0.99433595,"punctuated_word":"had","sentiment":"negative","sentiment_score":-0.47784093022346497},{"word":"done","start":64.45,"end":64.770004,"confidence":0.99987614,"punctuated_word":"done","sentiment":"negative","sentiment_score":-0.40078404545784},{"word":"all","start":64.770004,"end":65.01,"confidence":0.9998741,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.447326123714447},{"word":"the","start":65.01,"end":65.25,"confidence":0.9976634,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4204756021499634},{"word":"updates","start":65.25,"end":65.73,"confidence":0.99925727,"punctuated_word":"updates","sentiment":"negative","sentiment_score":-0.3565606474876404},{"word":"and","start":65.73,"end":66.23,"confidence":0.8972489,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3622823655605316},{"word":"refreshing","start":66.69,"end":67.19,"confidence":0.9948084,"punctuated_word":"refreshing","sentiment":"negative","sentiment_score":-0.3734019696712494},{"word":"the","start":67.73,"end":67.97,"confidence":0.9983954,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4510140419006348},{"word":"case","start":67.97,"end":68.37,"confidence":0.9810557,"punctuated_word":"case","sentiment":"negative","sentiment_score":-0.3985098600387573},{"word":"and","start":68.37,"end":68.87,"confidence":0.9272252,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3401587903499603},{"word":"turning","start":69.755,"end":70.075,"confidence":0.9951776,"punctuated_word":"turning","sentiment":"negative","sentiment_score":-0.35984596610069275},{"word":"it","start":70.075,"end":70.315,"confidence":0.99705267,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.48806849122047424},{"word":"on","start":70.315,"end":70.475,"confidence":0.9997719,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3842219114303589},{"word":"and","start":70.475,"end":70.635,"confidence":0.9988527,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.503294825553894},{"word":"off","start":70.635,"end":70.875,"confidence":0.99967825,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.48785704374313354},{"word":"and","start":70.875,"end":71.195,"confidence":0.94363666,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.469516783952713},{"word":"all","start":71.195,"end":71.435,"confidence":0.99874663,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.4755350649356842},{"word":"sorts","start":71.435,"end":71.675,"confidence":0.99868983,"punctuated_word":"sorts","sentiment":"negative","sentiment_score":-0.42987215518951416},{"word":"of","start":71.675,"end":71.835,"confidence":0.9990613,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.42730599641799927},{"word":"things","start":71.835,"end":72.335,"confidence":0.9334558,"punctuated_word":"things.","sentiment":"negative","sentiment_score":-0.41200530529022217},{"word":"so","start":72.395,"end":72.895,"confidence":0.99887043,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.4201999604701996},{"word":"it's","start":73.675,"end":73.915,"confidence":0.94804156,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5849770307540894},{"word":"not","start":73.915,"end":74.155,"confidence":0.99887055,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.582653284072876},{"word":"it's","start":74.155,"end":74.395,"confidence":0.99976605,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.604836642742157},{"word":"not","start":74.395,"end":74.635,"confidence":0.9999598,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6440568566322327},{"word":"working","start":74.635,"end":74.955,"confidence":0.9742882,"punctuated_word":"working.","sentiment":"negative","sentiment_score":-0.5414538383483887},{"word":"and","start":74.955,"end":75.115,"confidence":0.99942684,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2601088583469391},{"word":"then","start":75.115,"end":75.275,"confidence":0.99957126,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.2621695101261139},{"word":"when","start":75.275,"end":75.515,"confidence":0.99598503,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.3361210227012634},{"word":"i","start":75.515,"end":76.015,"confidence":0.9998301,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31761711835861206},{"word":"use","start":77.195,"end":77.595,"confidence":0.9546121,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.19543427228927612},{"word":"my","start":77.595,"end":77.835,"confidence":0.99985766,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.25433576107025146},{"word":"mobile","start":77.835,"end":78.335,"confidence":0.9998759,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.2368822395801544},{"word":"and","start":78.635,"end":78.955,"confidence":0.91504556,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.22440342605113983},{"word":"i","start":78.955,"end":79.195,"confidence":0.99942684,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.233665868639946},{"word":"turn","start":79.195,"end":79.435,"confidence":0.9464545,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.13114875555038452},{"word":"the","start":79.435,"end":79.595,"confidence":0.99672616,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23704950511455536},{"word":"wi","start":79.595,"end":79.835,"confidence":0.918642,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.18556566536426544},{"word":"fi","start":79.835,"end":79.995,"confidence":0.9991411,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.19135911762714383},{"word":"off","start":79.995,"end":80.235,"confidence":0.9979917,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.2036765217781067},{"word":"my","start":80.235,"end":80.475,"confidence":0.8172578,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.29575568437576294},{"word":"mobile","start":80.475,"end":80.875,"confidence":0.9998258,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.28786855936050415},{"word":"and","start":80.875,"end":81.035,"confidence":0.8658201,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2023983895778656},{"word":"i","start":81.035,"end":81.115,"confidence":0.6743384,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2487501800060272},{"word":"just","start":81.115,"end":81.354996,"confidence":0.9941586,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2102341502904892},{"word":"use","start":81.354996,"end":81.595,"confidence":0.9177285,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.19453850388526917},{"word":"the","start":81.595,"end":81.755,"confidence":0.9023777,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2612267732620239},{"word":"mobile","start":81.755,"end":82.235,"confidence":0.99922705,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.21649791300296783},{"word":"data","start":82.235,"end":82.735,"confidence":0.98909223,"punctuated_word":"data,","sentiment":"neutral","sentiment_score":-0.20119574666023257},{"word":"it","start":83.115,"end":83.275,"confidence":0.9996389,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2670992314815521},{"word":"works","start":83.275,"end":83.775,"confidence":0.9943234,"punctuated_word":"works.","sentiment":"neutral","sentiment_score":-0.24762970209121704},{"word":"so","start":84.62,"end":85.1,"confidence":0.99967694,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.237574502825737},{"word":"it's","start":85.1,"end":85.42,"confidence":0.99916005,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4135926365852356},{"word":"not","start":85.42,"end":85.74,"confidence":0.9999374,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4638742804527282},{"word":"my","start":85.74,"end":85.979996,"confidence":0.9998024,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5341342687606812},{"word":"connection","start":85.979996,"end":86.479996,"confidence":0.9998994,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.5505350828170776},{"word":"with","start":86.54,"end":86.7,"confidence":0.9998864,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4881487190723419},{"word":"those","start":86.7,"end":87.2,"confidence":0.9795529,"punctuated_word":"those","sentiment":"negative","sentiment_score":-0.36925917863845825},{"word":"particular","start":87.26,"end":87.76,"confidence":0.99275345,"punctuated_word":"particular","sentiment":"negative","sentiment_score":-0.3993702530860901},{"word":"streaming","start":88.14,"end":88.64,"confidence":0.9079077,"punctuated_word":"streaming.","sentiment":"negative","sentiment_score":-0.42061153054237366},{"word":"it's","start":89.1,"end":89.6,"confidence":0.99920475,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.17775718867778778},{"word":"definitely","start":89.74,"end":90.24,"confidence":0.9887293,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":-0.1237693801522255},{"word":"since","start":91.26,"end":91.76,"confidence":0.84087443,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.1580384522676468},{"word":"that","start":92.22,"end":92.7,"confidence":0.9723202,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13923001289367676},{"word":"saturday","start":92.7,"end":93.2,"confidence":0.9974105,"punctuated_word":"Saturday","sentiment":"neutral","sentiment_score":-0.13421615958213806},{"word":"night","start":93.42,"end":93.92,"confidence":0.78569853,"punctuated_word":"night,","sentiment":"neutral","sentiment_score":-0.117255836725235},{"word":"what","start":95.58,"end":95.74,"confidence":0.6876088,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.13138309121131897},{"word":"is","start":95.74,"end":95.979996,"confidence":0.7555697,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1296956092119217},{"word":"the","start":95.979996,"end":96.14,"confidence":0.9929877,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16330596804618835},{"word":"updates","start":96.14,"end":96.64,"confidence":0.9882212,"punctuated_word":"updates","sentiment":"neutral","sentiment_score":-0.12572436034679413},{"word":"that","start":96.7,"end":96.94,"confidence":0.99969184,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13667979836463928},{"word":"you","start":96.94,"end":97.18,"confidence":0.999861,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15435189008712769},{"word":"guys","start":97.18,"end":97.5,"confidence":0.99966097,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.15285444259643555},{"word":"did","start":97.5,"end":98.0,"confidence":0.78417957,"punctuated_word":"did?","sentiment":"neutral","sentiment_score":-0.15689849853515625},{"word":"so","start":163.375,"end":163.85501,"confidence":0.68481493,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11699487268924712},{"word":"who","start":163.85501,"end":164.015,"confidence":0.96509004,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.1536293625831604},{"word":"what","start":164.255,"end":164.41501,"confidence":0.9992955,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1419825702905655},{"word":"are","start":164.41501,"end":164.57501,"confidence":0.99539113,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1501837521791458},{"word":"they","start":164.57501,"end":164.815,"confidence":0.9997242,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.09337542951107024},{"word":"doing","start":164.815,"end":165.13501,"confidence":0.99559915,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":-0.08486434072256088},{"word":"they're","start":165.13501,"end":165.535,"confidence":0.9959511,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.07359331846237183},{"word":"reaching","start":165.535,"end":165.935,"confidence":0.9997924,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":-0.06602172553539276},{"word":"out","start":165.935,"end":166.095,"confidence":0.9990349,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.04280786216259003},{"word":"to","start":166.095,"end":166.335,"confidence":0.99919564,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07208716869354248},{"word":"who","start":166.335,"end":166.835,"confidence":0.9905057,"punctuated_word":"who?","sentiment":"neutral","sentiment_score":-0.05833159387111664},{"word":"so","start":179.34999,"end":179.59,"confidence":0.96806383,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04953216388821602},{"word":"do","start":179.59,"end":179.75,"confidence":0.603607,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.05531423538923263},{"word":"they","start":179.75,"end":179.98999,"confidence":0.9986381,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.03115557506680489},{"word":"know","start":179.98999,"end":180.48999,"confidence":0.9993492,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.03905567899346352},{"word":"all","start":180.55,"end":180.79,"confidence":0.9980988,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.03865226358175278},{"word":"the","start":180.79,"end":181.03,"confidence":0.9914655,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.034722231328487396},{"word":"providers","start":181.03,"end":181.53,"confidence":0.99737805,"punctuated_word":"providers?","sentiment":"neutral","sentiment_score":-0.08331616222858429},{"word":"okay","start":201.84999,"end":202.09,"confidence":0.8367726,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016474885866045952},{"word":"okay","start":202.09,"end":202.59,"confidence":0.975301,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02295052260160446},{"word":"alright","start":203.60999,"end":204.10999,"confidence":0.9954008,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06524964421987534},{"word":"so","start":204.25,"end":204.57,"confidence":0.99813014,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05835157260298729},{"word":"and","start":204.89,"end":205.29,"confidence":0.99838793,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07781746983528137},{"word":"okay","start":205.37,"end":205.76999,"confidence":0.99704623,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.07442427426576614},{"word":"so","start":205.76999,"end":206.09,"confidence":0.8315814,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05482880398631096},{"word":"can","start":206.09,"end":206.25,"confidence":0.8116136,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06423086673021317},{"word":"have","start":206.32999,"end":206.48999,"confidence":0.998434,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06840962916612625},{"word":"you","start":206.48999,"end":206.65,"confidence":0.9988813,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05061019584536552},{"word":"got","start":206.65,"end":206.81,"confidence":0.9967739,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06700921803712845},{"word":"a","start":206.81,"end":206.89,"confidence":0.9937024,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04740981012582779},{"word":"list","start":206.89,"end":207.20999,"confidence":0.98385775,"punctuated_word":"list?","sentiment":"neutral","sentiment_score":0.044264551252126694},{"word":"have","start":207.20999,"end":207.37,"confidence":0.99957865,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.04674242436885834},{"word":"you","start":207.37,"end":207.53,"confidence":0.9995747,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03366883844137192},{"word":"got","start":207.53,"end":207.76999,"confidence":0.9994566,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04178668558597565},{"word":"that","start":207.76999,"end":207.93,"confidence":0.99707484,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04342217743396759},{"word":"list","start":207.93,"end":208.43,"confidence":0.9902945,"punctuated_word":"list?","sentiment":"neutral","sentiment_score":0.02351078763604164},{"word":"okay","start":216.655,"end":217.155,"confidence":0.86854506,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006930164992809296},{"word":"so","start":225.64,"end":225.87999,"confidence":0.98459965,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14828282594680786},{"word":"what","start":225.87999,"end":226.37999,"confidence":0.9965222,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2012661099433899},{"word":"what","start":226.59999,"end":227.09999,"confidence":0.97430915,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.20883877575397491},{"word":"well","start":227.4,"end":227.64,"confidence":0.92553854,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.17184115946292877},{"word":"what","start":227.64,"end":227.95999,"confidence":0.9921461,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.24844631552696228},{"word":"website","start":227.95999,"end":228.45999,"confidence":0.7313776,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.32993102073669434},{"word":"is","start":229.31999,"end":229.72,"confidence":0.8398868,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2098216712474823},{"word":"the","start":229.72,"end":229.87999,"confidence":0.99901843,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24262899160385132},{"word":"problem","start":229.87999,"end":230.37999,"confidence":0.9996964,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.2763715088367462},{"word":"that's","start":233.64,"end":234.12,"confidence":0.7920329,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.24496158957481384},{"word":"vague","start":234.12,"end":234.43999,"confidence":0.356544,"punctuated_word":"vague","sentiment":"neutral","sentiment_score":-0.262512743473053},{"word":"to","start":234.43999,"end":234.59999,"confidence":0.99283904,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.28974854946136475},{"word":"me","start":234.59999,"end":234.84,"confidence":0.78394043,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.2485731840133667},{"word":"what","start":234.84,"end":235.0,"confidence":0.9669377,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2025144100189209},{"word":"you","start":235.0,"end":235.15999,"confidence":0.99907434,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19898954033851624},{"word":"just","start":235.15999,"end":235.48,"confidence":0.9782945,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12531432509422302},{"word":"said","start":235.48,"end":235.98,"confidence":0.9384936,"punctuated_word":"said?","sentiment":"neutral","sentiment_score":-0.15816250443458557},{"word":"what","start":241.14499,"end":241.64499,"confidence":0.9928161,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.1888500303030014},{"word":"what","start":241.86499,"end":242.36499,"confidence":0.940522,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1977440714836121},{"word":"what","start":244.50499,"end":244.745,"confidence":0.46899146,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1899906694889069},{"word":"are","start":244.745,"end":244.905,"confidence":0.9296688,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.16448062658309937},{"word":"you","start":244.905,"end":245.14499,"confidence":0.99480903,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1335470974445343},{"word":"what","start":245.14499,"end":245.305,"confidence":0.98870635,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.14049579203128815},{"word":"are","start":245.305,"end":245.465,"confidence":0.99957067,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1300366222858429},{"word":"you","start":245.465,"end":245.70499,"confidence":0.99895704,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11866907775402068},{"word":"requesting","start":245.70499,"end":246.20499,"confidence":0.9994161,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":-0.07340416312217712},{"word":"from","start":246.265,"end":246.42499,"confidence":0.9971842,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0853162631392479},{"word":"me","start":246.42499,"end":246.92499,"confidence":0.99887645,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.1011086106300354},{"word":"yes","start":261.41,"end":261.91,"confidence":0.82393837,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.06739149987697601},{"word":"no","start":262.37,"end":262.61,"confidence":0.97873163,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3105962872505188},{"word":"it's","start":262.61,"end":262.77,"confidence":0.9992964,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.30758804082870483},{"word":"not","start":262.77,"end":263.01,"confidence":0.999373,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.38566985726356506},{"word":"all","start":263.01,"end":263.25,"confidence":0.95054466,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.34822240471839905},{"word":"channels","start":263.25,"end":263.75,"confidence":0.98234427,"punctuated_word":"channels.","sentiment":"negative","sentiment_score":-0.3873298764228821},{"word":"it's","start":263.81,"end":264.05,"confidence":0.9991956,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.3791601061820984},{"word":"the","start":264.05,"end":264.29,"confidence":0.9995285,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3503044545650482},{"word":"same","start":264.29,"end":264.53,"confidence":0.9991015,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.29036837816238403},{"word":"ones","start":264.53,"end":264.93,"confidence":0.9672192,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":-0.28374016284942627},{"word":"that","start":264.93,"end":265.25,"confidence":0.9941508,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3696224391460418},{"word":"i","start":265.25,"end":265.41,"confidence":0.9988901,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4412018358707428},{"word":"have","start":265.41,"end":265.81,"confidence":0.9693838,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4419370889663696},{"word":"had","start":265.81,"end":266.31,"confidence":0.99796546,"punctuated_word":"had","sentiment":"negative","sentiment_score":-0.4270288348197937},{"word":"issues","start":266.845,"end":267.165,"confidence":0.99865144,"punctuated_word":"issues","sentiment":"negative","sentiment_score":-0.4312492907047272},{"word":"with","start":267.165,"end":267.565,"confidence":0.9988498,"punctuated_word":"with.","sentiment":"negative","sentiment_score":-0.4503265917301178},{"word":"i","start":267.565,"end":267.64502,"confidence":0.99711347,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.47197046875953674},{"word":"can't","start":267.64502,"end":267.965,"confidence":0.9995377,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5375926494598389},{"word":"the","start":268.125,"end":268.285,"confidence":0.99604565,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5617688298225403},{"word":"netflix","start":268.285,"end":268.785,"confidence":0.9927401,"punctuated_word":"Netflix","sentiment":"negative","sentiment_score":-0.46214058995246887},{"word":"keeps","start":269.325,"end":269.565,"confidence":0.9981487,"punctuated_word":"keeps","sentiment":"negative","sentiment_score":-0.5894919633865356},{"word":"coming","start":269.565,"end":269.885,"confidence":0.99979717,"punctuated_word":"coming","sentiment":"negative","sentiment_score":-0.5795902609825134},{"word":"in","start":269.885,"end":270.125,"confidence":0.99986327,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.508330762386322},{"word":"and","start":270.125,"end":270.20502,"confidence":0.9990791,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4719985127449035},{"word":"out","start":270.20502,"end":270.70502,"confidence":0.99975246,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.572783887386322},{"word":"on","start":272.445,"end":272.605,"confidence":0.4234261,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.5121095180511475},{"word":"and","start":272.605,"end":272.845,"confidence":0.9539,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5110241770744324},{"word":"off","start":272.845,"end":273.245,"confidence":0.8704351,"punctuated_word":"off,","sentiment":"negative","sentiment_score":-0.4530702233314514},{"word":"and","start":273.245,"end":273.48502,"confidence":0.99894327,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.338050901889801},{"word":"then","start":273.48502,"end":273.725,"confidence":0.9977223,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.3014116585254669},{"word":"there's","start":273.725,"end":273.885,"confidence":0.8158454,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.3596971929073334},{"word":"times","start":273.885,"end":274.20502,"confidence":0.6268883,"punctuated_word":"times","sentiment":"negative","sentiment_score":-0.3342573642730713},{"word":"where","start":274.20502,"end":274.36502,"confidence":0.95651054,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.30057206749916077},{"word":"i","start":274.36502,"end":274.445,"confidence":0.99628335,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4247713088989258},{"word":"can't","start":274.445,"end":274.685,"confidence":0.99961376,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4290249347686768},{"word":"get","start":274.685,"end":274.845,"confidence":0.99959403,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.502274215221405},{"word":"it","start":274.845,"end":275.345,"confidence":0.9763408,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.313321590423584},{"word":"definitely","start":275.405,"end":275.905,"confidence":0.99759007,"punctuated_word":"Definitely","sentiment":"neutral","sentiment_score":0.0271604061126709},{"word":"paramount","start":276.045,"end":276.545,"confidence":0.92250216,"punctuated_word":"Paramount","sentiment":"neutral","sentiment_score":0.02073335088789463},{"word":"plus","start":276.685,"end":277.185,"confidence":0.56154054,"punctuated_word":"plus.","sentiment":"neutral","sentiment_score":0.04738008603453636},{"word":"and","start":278.125,"end":278.36502,"confidence":0.9830405,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04123476520180702},{"word":"then","start":278.36502,"end":278.605,"confidence":0.9990689,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.017167413607239723},{"word":"it's","start":278.605,"end":278.92502,"confidence":0.92410266,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.011008916422724724},{"word":"the","start":278.92502,"end":279.42502,"confidence":0.80544615,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":0.0039706043899059296},{"word":"yeah","start":280.22,"end":280.62,"confidence":0.9668335,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.028178174048662186},{"word":"and","start":280.62,"end":280.86002,"confidence":0.9969795,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.023493783548474312},{"word":"and","start":280.86002,"end":281.1,"confidence":0.9869599,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01311199925839901},{"word":"then","start":281.1,"end":281.34,"confidence":0.9975788,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.016207298263907433},{"word":"it's","start":281.34,"end":281.58002,"confidence":0.9983362,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04977148398756981},{"word":"the","start":281.58002,"end":282.08002,"confidence":0.9962555,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.040222182869911194},{"word":"the","start":282.14,"end":282.38,"confidence":0.9971961,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03372092545032501},{"word":"the","start":282.38,"end":282.7,"confidence":0.9829652,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.037744078785181046},{"word":"streaming","start":282.7,"end":283.2,"confidence":0.99716944,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":0.02152334712445736},{"word":"of","start":283.34,"end":283.58002,"confidence":0.9957562,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02991999313235283},{"word":"the","start":283.58002,"end":283.82,"confidence":0.9989573,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013889197260141373},{"word":"nine","start":283.82,"end":284.32,"confidence":0.99752575,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.0169043131172657},{"word":"sbs","start":284.54,"end":285.04,"confidence":0.78727084,"punctuated_word":"SBS","sentiment":"neutral","sentiment_score":0.017170147970318794},{"word":"channel","start":285.42,"end":285.82,"confidence":0.8603505,"punctuated_word":"channel","sentiment":"neutral","sentiment_score":0.009159576147794724},{"word":"two","start":285.82,"end":286.32,"confidence":0.74629354,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":0.030559342354536057},{"word":"the","start":287.74,"end":287.98,"confidence":0.8676704,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03218467906117439},{"word":"the","start":287.98,"end":288.22,"confidence":0.9913428,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02679673582315445},{"word":"streaming","start":288.22,"end":288.62,"confidence":0.9959347,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":0.012100696563720705},{"word":"of","start":288.62,"end":289.02,"confidence":0.99343914,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.025011446326971058},{"word":"the","start":289.02,"end":289.52,"confidence":0.9983271,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02457058802247047},{"word":"10","start":289.66,"end":290.16,"confidence":0.99908984,"punctuated_word":"10","sentiment":"neutral","sentiment_score":0.042006250470876694},{"word":"and","start":290.3,"end":290.7,"confidence":0.9563197,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.00582437589764595},{"word":"the","start":290.7,"end":290.86002,"confidence":0.9983613,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00480835884809494},{"word":"seven","start":290.86002,"end":291.36002,"confidence":0.9949152,"punctuated_word":"seven.","sentiment":"neutral","sentiment_score":0.007659347727894783},{"word":"right","start":298.55502,"end":299.05502,"confidence":0.9038977,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.035253532230854034},{"word":"yes","start":311.91,"end":312.41,"confidence":0.9607067,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.035445600748062134},{"word":"okay","start":323.535,"end":324.035,"confidence":0.7796402,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.051944393664598465},{"word":"so","start":324.89502,"end":325.39502,"confidence":0.99528474,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.059299588203430176},{"word":"i'm","start":327.45502,"end":327.695,"confidence":0.9640744,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17831623554229736},{"word":"just","start":327.695,"end":327.935,"confidence":0.989398,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.19469353556632996},{"word":"trying","start":327.935,"end":328.17502,"confidence":0.9950656,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.23424111306667328},{"word":"to","start":328.17502,"end":328.335,"confidence":0.9976465,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2211601585149765},{"word":"sign","start":328.335,"end":328.73502,"confidence":0.9978362,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.18952015042304993},{"word":"in","start":328.73502,"end":328.975,"confidence":0.77707577,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.18068841099739075},{"word":"to","start":328.975,"end":329.475,"confidence":0.99670994,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18466395139694217},{"word":"my","start":329.855,"end":330.355,"confidence":0.8977735,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.20320844650268555},{"word":"airtel","start":330.415,"end":330.915,"confidence":0.9352778,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":-0.11146020889282228},{"word":"it's","start":331.375,"end":331.615,"confidence":0.9928645,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.3638763427734375},{"word":"not","start":331.615,"end":331.855,"confidence":0.9996474,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4940921664237976},{"word":"accepting","start":331.855,"end":332.355,"confidence":0.99967027,"punctuated_word":"accepting","sentiment":"negative","sentiment_score":-0.36945003271102905},{"word":"my","start":332.415,"end":332.655,"confidence":0.99939406,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4602634608745575},{"word":"password","start":332.655,"end":333.155,"confidence":0.96499527,"punctuated_word":"password.","sentiment":"negative","sentiment_score":-0.3946373462677002},{"word":"so","start":336.08002,"end":336.58002,"confidence":0.979334,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.21272532641887665},{"word":"gosh","start":337.12,"end":337.62,"confidence":0.99762756,"punctuated_word":"gosh.","sentiment":"neutral","sentiment_score":-0.1437530219554901},{"word":"yeah","start":341.12,"end":341.62,"confidence":0.8135421,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06347596645355225},{"word":"yeah","start":341.76,"end":342.24,"confidence":0.9993681,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08222126960754395},{"word":"i","start":342.24,"end":342.4,"confidence":0.9973687,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13933952152729034},{"word":"guess","start":342.4,"end":342.72,"confidence":0.9994116,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":-0.1498425006866455},{"word":"if","start":342.72,"end":342.96,"confidence":0.8299401,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.14898481965065002},{"word":"i","start":342.96,"end":343.04,"confidence":0.9992312,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1815601587295532},{"word":"just","start":343.04,"end":343.36002,"confidence":0.9989084,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.16974779963493347},{"word":"put","start":343.36002,"end":343.86002,"confidence":0.99286276,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.21978513896465304},{"word":"forgot","start":344.24,"end":344.64,"confidence":0.8906523,"punctuated_word":"forgot","sentiment":"neutral","sentiment_score":-0.2044428139925003},{"word":"my","start":344.64,"end":344.88,"confidence":0.99918276,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.24790889024734497},{"word":"password","start":344.88,"end":345.38,"confidence":0.8386013,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.17589998245239258},{"word":"yeah","start":353.615,"end":354.095,"confidence":0.99063504,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02824614942073822},{"word":"if","start":354.095,"end":354.255,"confidence":0.99843043,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.046991486102342606},{"word":"you","start":354.255,"end":354.415,"confidence":0.9985098,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0166061632335186},{"word":"can","start":354.415,"end":354.915,"confidence":0.92397887,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.030636979267001152},{"word":"then","start":355.775,"end":356.095,"confidence":0.99898034,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.034158091992139816},{"word":"i","start":356.095,"end":356.255,"confidence":0.9993136,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03690283000469208},{"word":"can","start":356.255,"end":356.755,"confidence":0.99979454,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.025356676429510117},{"word":"see","start":357.135,"end":357.635,"confidence":0.98712856,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.02502463385462761},{"word":"okay","start":365.61,"end":366.11,"confidence":0.9975765,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01563420332968235},{"word":"so","start":368.00998,"end":368.25,"confidence":0.9944159,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.011854318901896477},{"word":"with","start":368.25,"end":368.56998,"confidence":0.9389473,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.021899983286857605},{"word":"this","start":368.56998,"end":368.96997,"confidence":0.9993606,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0419701486825943},{"word":"issue","start":368.96997,"end":369.46997,"confidence":0.9996183,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.06511151045560837},{"word":"so","start":371.21,"end":371.44998,"confidence":0.97829354,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.028985846787691116},{"word":"they're","start":371.44998,"end":371.68997,"confidence":0.99741036,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.0416838638484478},{"word":"working","start":371.68997,"end":372.09,"confidence":0.9996805,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.039404720067977905},{"word":"on","start":372.09,"end":372.25,"confidence":0.998336,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04051597788929939},{"word":"it","start":372.25,"end":372.40997,"confidence":0.7725011,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.06447383016347885},{"word":"and","start":372.40997,"end":372.56998,"confidence":0.99977654,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03101486898958683},{"word":"they're","start":372.56998,"end":372.96997,"confidence":0.98541844,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.040279921144247055},{"word":"speaking","start":372.96997,"end":373.37,"confidence":0.9994286,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.034341298043727875},{"word":"to","start":373.37,"end":373.61,"confidence":0.9976439,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.034108057618141174},{"word":"the","start":373.61,"end":373.84998,"confidence":0.776926,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04796402156352997},{"word":"providers","start":373.84998,"end":374.34998,"confidence":0.988778,"punctuated_word":"providers.","sentiment":"neutral","sentiment_score":-0.05511491373181343},{"word":"right","start":374.65,"end":374.88998,"confidence":0.9987789,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.02731417864561081},{"word":"that's","start":374.88998,"end":375.12997,"confidence":0.99900115,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.04361703246831894},{"word":"what","start":375.12997,"end":375.28998,"confidence":0.99977666,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.037023451179265976},{"word":"you're","start":375.28998,"end":375.53,"confidence":0.9983044,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.036193352192640305},{"word":"saying","start":375.53,"end":376.03,"confidence":0.979281,"punctuated_word":"saying?","sentiment":"neutral","sentiment_score":-0.03714588284492493},{"word":"okay","start":383.745,"end":384.245,"confidence":0.9947766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09418481588363647},{"word":"but","start":384.625,"end":384.945,"confidence":0.9887439,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.033535443246364594},{"word":"they're","start":384.945,"end":385.185,"confidence":0.9943557,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.015369009226560593},{"word":"working","start":385.185,"end":385.505,"confidence":0.9994868,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.01031942293047905},{"word":"on","start":385.505,"end":385.665,"confidence":0.9993517,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0020810291171073914},{"word":"it","start":385.665,"end":385.825,"confidence":0.9997079,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03731036186218262},{"word":"now","start":385.825,"end":386.325,"confidence":0.9693724,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.030065657570958138},{"word":"okay","start":389.68997,"end":390.00998,"confidence":0.9972175,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012402569875121117},{"word":"so","start":390.00998,"end":390.33,"confidence":0.9990275,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01185634732246399},{"word":"can","start":390.33,"end":390.49,"confidence":0.99500424,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0341959074139595},{"word":"you","start":390.49,"end":390.65,"confidence":0.99356586,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02232496067881584},{"word":"tell","start":390.65,"end":390.77,"confidence":0.8090145,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.01888887956738472},{"word":"what","start":390.88998,"end":391.12997,"confidence":0.9970396,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.01451190561056137},{"word":"will","start":391.12997,"end":391.44998,"confidence":0.9790851,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.01406370848417282},{"word":"happen","start":391.44998,"end":391.84998,"confidence":0.99677795,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":0.005044948309659958},{"word":"when","start":391.84998,"end":392.33,"confidence":0.99370426,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.023274650797247887},{"word":"will","start":392.49,"end":392.81,"confidence":0.9729307,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.01668427512049675},{"word":"will","start":392.81,"end":392.96997,"confidence":0.8943809,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02044380828738213},{"word":"you","start":392.96997,"end":393.46997,"confidence":0.99818915,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014732420444488524},{"word":"let","start":393.61,"end":393.84998,"confidence":0.99811304,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.02262255921959877},{"word":"us","start":393.84998,"end":394.00998,"confidence":0.99991155,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.01463819295167923},{"word":"know","start":394.00998,"end":394.40997,"confidence":0.791003,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.02142377384006977},{"word":"update","start":394.40997,"end":394.88998,"confidence":0.9990482,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.021462716162204742},{"word":"us","start":394.88998,"end":395.38998,"confidence":0.9961462,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.005798183381557465},{"word":"with","start":397.12997,"end":397.53,"confidence":0.8942065,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.022083811461925507},{"word":"emails","start":397.53,"end":397.93,"confidence":0.986286,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":0.005029134452342987},{"word":"or","start":397.93,"end":398.16998,"confidence":0.9923003,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.017833665013313293},{"word":"something","start":398.16998,"end":398.56998,"confidence":0.9999552,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.013907302170991898},{"word":"about","start":398.56998,"end":398.81,"confidence":0.98425967,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.002072114497423172},{"word":"what's","start":398.81,"end":399.12997,"confidence":0.98937976,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.01190631091594696},{"word":"happening","start":399.12997,"end":399.62997,"confidence":0.9971504,"punctuated_word":"happening?","sentiment":"neutral","sentiment_score":1.601874828338623e-6},{"word":"okay","start":409.825,"end":410.325,"confidence":0.9090612,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05762277543544769},{"word":"yeah","start":426.75998,"end":427.15997,"confidence":0.8828138,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15527692437171936},{"word":"that","start":427.15997,"end":427.4,"confidence":0.9944147,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.31580954790115356},{"word":"would","start":427.4,"end":427.63998,"confidence":0.9991026,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.32432717084884644},{"word":"be","start":427.63998,"end":427.8,"confidence":0.999506,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.32574453949928284},{"word":"good","start":427.8,"end":428.03998,"confidence":0.99961567,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3752731382846832},{"word":"because","start":428.03998,"end":428.36,"confidence":0.78857094,"punctuated_word":"because","sentiment":"positive","sentiment_score":0.37409383058547974},{"word":"it's","start":428.36,"end":428.52,"confidence":0.9984606,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.47626543045043945},{"word":"been","start":428.52,"end":428.91998,"confidence":0.9669881,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.4330529272556305},{"word":"twelve","start":428.91998,"end":429.31998,"confidence":0.9959733,"punctuated_word":"twelve","sentiment":"positive","sentiment_score":0.4304265081882477},{"word":"days","start":429.31998,"end":429.63998,"confidence":0.9988814,"punctuated_word":"days","sentiment":"positive","sentiment_score":0.4074609279632568},{"word":"now","start":429.63998,"end":430.13998,"confidence":0.99954724,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.3289884328842163},{"word":"alright","start":431.975,"end":432.215,"confidence":0.9507076,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23787224292755127},{"word":"so","start":432.215,"end":432.715,"confidence":0.9980661,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2126512974500656},{"word":"they're","start":432.775,"end":433.095,"confidence":0.989706,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.2520543038845062},{"word":"all","start":433.095,"end":433.335,"confidence":0.9877434,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.26915448904037476},{"word":"working","start":433.335,"end":433.57498,"confidence":0.99961805,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.3040894865989685},{"word":"on","start":433.57498,"end":433.735,"confidence":0.99972624,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.30647772550582886},{"word":"it","start":433.735,"end":433.895,"confidence":0.9998124,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2555525600910187},{"word":"now","start":433.895,"end":434.215,"confidence":0.948578,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.305148720741272},{"word":"so","start":434.215,"end":434.695,"confidence":0.9988136,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.3023400902748108},{"word":"okay","start":434.775,"end":435.255,"confidence":0.9974242,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.37217921018600464},{"word":"good","start":435.255,"end":435.755,"confidence":0.999546,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.36889106035232544},{"word":"alright","start":438.455,"end":438.955,"confidence":0.99486274,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.008520999923348427},{"word":"no","start":444.52002,"end":445.02002,"confidence":0.89981306,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08530192077159882},{"word":"oh","start":445.08002,"end":445.4,"confidence":0.85612404,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.026284197345376015},{"word":"sms","start":445.4,"end":445.88,"confidence":0.7054179,"punctuated_word":"SMS,","sentiment":"neutral","sentiment_score":-0.027363674715161324},{"word":"is","start":445.88,"end":446.12,"confidence":0.98568416,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02614365890622139},{"word":"it","start":446.12,"end":446.28,"confidence":0.9960685,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.03342519327998161},{"word":"i","start":446.28,"end":446.36002,"confidence":0.98921555,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0688265934586525},{"word":"was","start":446.36002,"end":446.52002,"confidence":0.9768112,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06652361154556274},{"word":"looking","start":446.52002,"end":446.84,"confidence":0.9985775,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.05483589321374893},{"word":"for","start":446.84,"end":447.0,"confidence":0.8725789,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05050088465213776},{"word":"an","start":447.0,"end":447.08002,"confidence":0.99858814,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04921996593475342},{"word":"email","start":447.08002,"end":447.48,"confidence":0.9922695,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.05402962118387222},{"word":"sorry","start":447.48,"end":447.80002,"confidence":0.9972603,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08405561745166779},{"word":"let","start":447.80002,"end":447.96,"confidence":0.99946326,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.05202341824769974},{"word":"me","start":447.96,"end":448.12,"confidence":0.9997757,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03387419879436493},{"word":"look","start":448.12,"end":448.44,"confidence":0.9978823,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.046802643686532974},{"word":"at","start":448.44,"end":448.52002,"confidence":0.9932353,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05023273080587387},{"word":"the","start":448.52002,"end":448.76,"confidence":0.9915816,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050397537648677826},{"word":"sms","start":448.76,"end":449.26,"confidence":0.99730265,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":-0.026779092848300937},{"word":"yes","start":455.32,"end":455.72,"confidence":0.88299394,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.015056617558002472},{"word":"email","start":455.72,"end":456.12,"confidence":0.9932059,"punctuated_word":"Email,","sentiment":"neutral","sentiment_score":-0.005011323839426041},{"word":"please","start":456.12,"end":456.52002,"confidence":0.9984863,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.0064581213518977165},{"word":"i","start":456.52002,"end":456.6,"confidence":0.9912792,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05819324031472206},{"word":"haven't","start":456.6,"end":456.92,"confidence":0.9997988,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.05308638885617256},{"word":"received","start":456.92,"end":457.32,"confidence":0.99876416,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.10504139959812164},{"word":"the","start":457.32,"end":457.56,"confidence":0.99636996,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07923509925603867},{"word":"sms","start":457.56,"end":458.06,"confidence":0.994582,"punctuated_word":"SMS","sentiment":"neutral","sentiment_score":-0.02731924131512642},{"word":"so","start":458.12,"end":458.28,"confidence":0.78955674,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05088115483522415},{"word":"far","start":458.28,"end":458.78,"confidence":0.99489576,"punctuated_word":"far.","sentiment":"neutral","sentiment_score":-0.05850089341402054},{"word":"haven't","start":479.43002,"end":479.83002,"confidence":0.85762864,"punctuated_word":"Haven't","sentiment":"neutral","sentiment_score":-0.07750917971134186},{"word":"received","start":479.83002,"end":480.31,"confidence":0.9969092,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.12233905494213104},{"word":"it","start":480.31,"end":480.47,"confidence":0.99562836,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10249941051006316},{"word":"yet","start":480.47,"end":480.97,"confidence":0.98877466,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.12218077480793},{"word":"oh","start":494.725,"end":494.885,"confidence":0.69926405,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.001486102119088173},{"word":"yes","start":494.885,"end":495.125,"confidence":0.99355054,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.015030045993626118},{"word":"that's","start":495.125,"end":495.365,"confidence":0.8076086,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.023294910788536072},{"word":"right","start":495.365,"end":495.865,"confidence":0.6662832,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.024372832849621773},{"word":"welcome","start":496.245,"end":496.485,"confidence":0.86465144,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.03580426424741745},{"word":"to","start":496.485,"end":496.725,"confidence":0.9880387,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.036426957696676254},{"word":"okay","start":497.125,"end":497.445,"confidence":0.9854598,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0357944518327713},{"word":"below","start":497.445,"end":497.765,"confidence":0.5295169,"punctuated_word":"Below","sentiment":"neutral","sentiment_score":0.013747185468673706},{"word":"credentials","start":497.765,"end":498.265,"confidence":0.96524864,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.007974263280630112},{"word":"in","start":498.325,"end":498.485,"confidence":0.2862694,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01050328090786934},{"word":"the","start":498.485,"end":498.565,"confidence":0.97056353,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002235136926174164},{"word":"customer","start":498.565,"end":499.045,"confidence":0.9507305,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.00811091810464859},{"word":"portal","start":499.045,"end":499.545,"confidence":0.9944245,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":0.0003883093595504761},{"word":"yeah","start":500.22,"end":500.38,"confidence":0.9983382,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006667323410511017},{"word":"i'll","start":500.38,"end":500.46002,"confidence":0.84173596,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.02012223564088345},{"word":"put","start":500.46002,"end":500.86002,"confidence":0.9995937,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.03035091981291771},{"word":"that","start":500.86002,"end":501.02002,"confidence":0.9421887,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03773485869169235},{"word":"i'll","start":501.18002,"end":501.34,"confidence":0.99988496,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.05795344337821007},{"word":"try","start":501.34,"end":501.58002,"confidence":0.99948126,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.06597940623760223},{"word":"that","start":501.58002,"end":501.82,"confidence":0.9984268,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06283831596374512},{"word":"again","start":501.82,"end":502.06,"confidence":0.99706405,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.051760293543338776},{"word":"i","start":502.06,"end":502.30002,"confidence":0.9987974,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.058789607137441635},{"word":"just","start":502.30002,"end":502.62003,"confidence":0.89918274,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06426353752613068},{"word":"i","start":503.58002,"end":503.62,"confidence":0.5446281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05996730923652649},{"word":"oh","start":503.66,"end":503.82,"confidence":0.8802459,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.053315650671720505},{"word":"i","start":503.82,"end":504.14,"confidence":0.87964934,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05986260622739792},{"word":"i","start":504.14,"end":504.30002,"confidence":0.9856775,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05325036495923996},{"word":"see","start":504.30002,"end":504.80002,"confidence":0.97445047,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.0475023090839386},{"word":"then","start":505.74002,"end":505.98,"confidence":0.47703946,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.08914536237716675},{"word":"it","start":505.98,"end":506.14,"confidence":0.983835,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08590936660766602},{"word":"does","start":506.14,"end":506.46002,"confidence":0.5271508,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.09972725808620451},{"word":"for","start":506.46002,"end":506.78,"confidence":0.22916834,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0965147614479065},{"word":"the","start":506.78,"end":506.94,"confidence":0.9989039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11077351868152618},{"word":"email","start":506.94,"end":507.42,"confidence":0.94813216,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.11415033787488936},{"word":"not","start":507.42,"end":507.66,"confidence":0.9961085,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1344551146030426},{"word":"the","start":507.66,"end":507.82,"confidence":0.9947389,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14518731832504272},{"word":"login","start":507.82,"end":508.30002,"confidence":0.92521834,"punctuated_word":"login.","sentiment":"neutral","sentiment_score":-0.11429016292095184},{"word":"but","start":508.30002,"end":508.54,"confidence":0.7723592,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.10957781970500946},{"word":"anyway","start":508.54,"end":508.86002,"confidence":0.9996699,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.1319561004638672},{"word":"that's","start":508.86002,"end":509.02002,"confidence":0.99113905,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1372339129447937},{"word":"i'll","start":509.18002,"end":509.42,"confidence":0.9999514,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.13619545102119446},{"word":"try","start":509.42,"end":509.66,"confidence":0.99967456,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.1599847972393036},{"word":"that","start":509.66,"end":509.90002,"confidence":0.99960953,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2027373164892197},{"word":"again","start":509.90002,"end":510.40002,"confidence":0.8505167,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.1383281648159027},{"word":"and","start":512.16504,"end":512.405,"confidence":0.994093,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07747644186019897},{"word":"if","start":512.405,"end":512.565,"confidence":0.99927527,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1288081407546997},{"word":"i","start":512.565,"end":512.805,"confidence":0.9994848,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15737104415893555},{"word":"can't","start":512.805,"end":513.125,"confidence":0.9995377,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.16926392912864685},{"word":"get","start":513.125,"end":513.36505,"confidence":0.9990213,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.21958838403224945},{"word":"through","start":513.36505,"end":513.84503,"confidence":0.9929956,"punctuated_word":"through,","sentiment":"neutral","sentiment_score":-0.15650171041488647},{"word":"i'll","start":513.84503,"end":514.34503,"confidence":0.99933267,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.09585584700107574},{"word":"i'll","start":514.565,"end":514.885,"confidence":0.99850523,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.05943778902292251},{"word":"get","start":514.885,"end":515.125,"confidence":0.9974809,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.013396896421909332},{"word":"back","start":515.125,"end":515.28503,"confidence":0.8871098,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.0012497082352638245},{"word":"to","start":515.28503,"end":515.445,"confidence":0.9970497,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013242177665233612},{"word":"you","start":515.445,"end":515.60504,"confidence":0.8786148,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.04083416238427162},{"word":"agnes","start":515.60504,"end":516.10504,"confidence":0.97797555,"punctuated_word":"Agnes.","sentiment":"neutral","sentiment_score":0.041949670761823654},{"word":"can","start":530.55,"end":530.79,"confidence":0.6363094,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.05832059681415558},{"word":"i","start":530.79,"end":530.87,"confidence":0.99702257,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04726694151759147},{"word":"have","start":530.87,"end":531.11,"confidence":0.97569513,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03157251700758934},{"word":"both","start":531.11,"end":531.43,"confidence":0.9842168,"punctuated_word":"both,","sentiment":"neutral","sentiment_score":0.03269796073436737},{"word":"please","start":531.43,"end":531.93,"confidence":0.9986901,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.0398716926574707},{"word":"yeah","start":533.67,"end":534.17,"confidence":0.9770762,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07251834124326706},{"word":"yeah","start":534.31,"end":534.81,"confidence":0.95875436,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03625842183828354},{"word":"yeah","start":537.02997,"end":537.43,"confidence":0.9952567,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.32298895716667175},{"word":"i","start":537.43,"end":537.58997,"confidence":0.9718499,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4933013916015625},{"word":"would","start":537.58997,"end":537.82996,"confidence":0.999546,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.5137093663215637},{"word":"appreciate","start":537.82996,"end":538.32996,"confidence":0.99964595,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.5394704937934875},{"word":"that","start":538.47,"end":538.97,"confidence":0.9995168,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.5364149808883667},{"word":"thank","start":539.02997,"end":539.35,"confidence":0.99961495,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7272075414657593},{"word":"you","start":539.35,"end":539.85,"confidence":0.99977696,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6244804859161377},{"word":"bye","start":543.11,"end":543.61,"confidence":0.9882165,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2552586793899536}],"paragraphs":{"transcript":"\nYeah. Hi. I called a few days ago about an ongoing problem since the update to our Internet. And you guys were supposed to call me back letting me know that it was being looked at by your service people, and I haven't heard Yep. We've done all that.\n\nWe've done all the standard things. I've gone over it and over it. It's but it's still not working, and it's interfering with my my services, and I'm paying for those. So I'm really frustrated about it. I I had done all the updates and refreshing the case and turning it on and off and all sorts of things.\n\nSo it's not it's not working. And then when I use my mobile and I turn the Wi Fi off my mobile and I just use the mobile data, it works. So it's not my connection with those particular streaming. It's definitely since that Saturday night, what is the updates that you guys did? So who what are they doing?\n\nThey're reaching out to who? So do they know all the providers? Okay. Okay. Alright.\n\nSo and okay. So can have you got a list? Have you got that list? Okay. So what what well, what website is the problem that's vague to me, what you just said?\n\nWhat what what are you what are you requesting from me? Yes. No. It's not all channels. It's the same ones that I have had issues with.\n\nI can't the Netflix keeps coming in and out on and off, and then there's times where I can't get it. Definitely Paramount plus. And then it's the, yeah. And and then it's the the the streaming of the nine SBS channel two, the the streaming of the 10 and the seven. Right.\n\nYes. Okay. So I'm just trying to sign in to my Airtel. It's not accepting my password. So gosh.\n\nYeah. Yeah. I guess if I just put forgot my password. Yeah. If you can, then I can see.\n\nOkay. So with this issue so they're working on it, and they're speaking to the providers. Right? That's what you're saying? Okay.\n\nBut they're working on it now? Okay. So can you tell what will happen when will will you let us know, update us with emails or something about what's happening? Okay. Yeah.\n\nThat would be good because it's been twelve days now. Alright. So they're all working on it now. So okay. Good.\n\nAlright. No. Oh, SMS, is it? I was looking for an email. Sorry.\n\nLet me look at the SMS. Yes. Email, please. I haven't received the SMS so far. Haven't received it yet.\n\nOh, yes. That's right. Welcome to okay. Below credentials in the customer portal. Yeah.\n\nI'll put that I'll try that again. I just I oh, I I see. Then it does for the email, not the login. But, anyway, that's I'll try that again. And if I can't get through, I'll I'll get back to you, Agnes.\n\nCan I have both, please? Yeah. Yeah. Yeah. I would appreciate that.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":7.9199996,"end":8.24,"sentiment":"neutral","sentiment_score":0.014050565659999847},{"text":"Hi.","start":8.24,"end":8.72,"sentiment":"neutral","sentiment_score":-0.026178129017353054},{"text":"I called a few days ago about an ongoing problem since the update to our Internet.","start":8.72,"end":16.175,"sentiment":"neutral","sentiment_score":-0.16245143814012408},{"text":"And you guys were supposed to call me back letting me know that it was being looked at by your service people, and I haven't heard Yep.","start":16.555,"end":40.059998,"sentiment":"neutral","sentiment_score":-0.16213281397466306},{"text":"We've done all that.","start":40.059998,"end":41.115,"sentiment":"neutral","sentiment_score":-0.17747081443667412}],"sentiment":"neutral","sentiment_score":-0.15711877160534568,"num_words":49,"start":7.9199996,"end":41.115},{"sentences":[{"text":"We've done all the standard things.","start":41.195004,"end":43.275,"sentiment":"neutral","sentiment_score":-0.20637189348538718},{"text":"I've gone over it and over it.","start":43.275,"end":45.055,"sentiment":"neutral","sentiment_score":-0.2505222409963608},{"text":"It's but it's still not working, and it's interfering with my my services, and I'm paying for those.","start":46.315002,"end":60.71,"sentiment":"negative","sentiment_score":-0.5111214005284839},{"text":"So I'm really frustrated about it.","start":61.170002,"end":63.89,"sentiment":"negative","sentiment_score":-0.7218553324540457},{"text":"I I had done all the updates and refreshing the case and turning it on and off and all sorts of things.","start":63.89,"end":72.335,"sentiment":"negative","sentiment_score":-0.4299252683466131}],"sentiment":"negative","sentiment_score":-0.4403654263686326,"num_words":59,"start":41.195004,"end":72.335},{"sentences":[{"text":"So it's not it's not working.","start":72.395,"end":74.955,"sentiment":"negative","sentiment_score":-0.5630296021699905},{"text":"And then when I use my mobile and I turn the Wi Fi off my mobile and I just use the mobile data, it works.","start":74.955,"end":83.775,"sentiment":"neutral","sentiment_score":-0.23610929906368255},{"text":"So it's not my connection with those particular streaming.","start":84.62,"end":88.64,"sentiment":"negative","sentiment_score":-0.43078893919785816},{"text":"It's definitely since that Saturday night, what is the updates that you guys did?","start":89.1,"end":98.0,"sentiment":"neutral","sentiment_score":-0.14294004919273512},{"text":"So who what are they doing?","start":163.375,"end":165.13501,"sentiment":"neutral","sentiment_score":-0.123505054662625}],"sentiment":"neutral","sentiment_score":-0.2650033593177795,"num_words":60,"start":72.395,"end":165.13501},{"sentences":[{"text":"They're reaching out to who?","start":165.13501,"end":166.835,"sentiment":"neutral","sentiment_score":-0.06256833374500274},{"text":"So do they know all the providers?","start":179.34999,"end":181.53,"sentiment":"neutral","sentiment_score":-0.047392615782363076},{"text":"Okay.","start":201.84999,"end":202.09,"sentiment":"neutral","sentiment_score":0.016474885866045952},{"text":"Okay.","start":202.09,"end":202.59,"sentiment":"neutral","sentiment_score":0.02295052260160446},{"text":"Alright.","start":203.60999,"end":204.10999,"sentiment":"neutral","sentiment_score":0.06524964421987534}],"sentiment":"neutral","sentiment_score":-0.035994328434268634,"num_words":15,"start":165.13501,"end":204.10999},{"sentences":[{"text":"So and okay.","start":204.25,"end":205.76999,"sentiment":"neutral","sentiment_score":0.07019777223467827},{"text":"So can have you got a list?","start":205.76999,"end":207.20999,"sentiment":"neutral","sentiment_score":0.056680439306156974},{"text":"Have you got that list?","start":207.20999,"end":208.43,"sentiment":"neutral","sentiment_score":0.037826182693243025},{"text":"Okay.","start":216.655,"end":217.155,"sentiment":"neutral","sentiment_score":-0.006930164992809296},{"text":"So what what well, what website is the problem that's vague to me, what you just said?","start":225.64,"end":235.98,"sentiment":"neutral","sentiment_score":-0.22165913090986364}],"sentiment":"neutral","sentiment_score":-0.09026206318627704,"num_words":33,"start":204.25,"end":235.98},{"sentences":[{"text":"What what what are you what are you requesting from me?","start":241.14499,"end":246.92499,"sentiment":"neutral","sentiment_score":-0.13851300220597873},{"text":"Yes.","start":261.41,"end":261.91,"sentiment":"neutral","sentiment_score":-0.06739149987697601},{"text":"No.","start":262.37,"end":262.61,"sentiment":"neutral","sentiment_score":-0.3105962872505188},{"text":"It's not all channels.","start":262.61,"end":263.75,"sentiment":"negative","sentiment_score":-0.35720254480838776},{"text":"It's the same ones that I have had issues with.","start":263.81,"end":267.565,"sentiment":"negative","sentiment_score":-0.386493918299675}],"sentiment":"neutral","sentiment_score":-0.26649556198605784,"num_words":27,"start":241.14499,"end":267.565},{"sentences":[{"text":"I can't the Netflix keeps coming in and out on and off, and then there's times where I can't get it.","start":267.565,"end":275.345,"sentiment":"negative","sentiment_score":-0.4540596703688304},{"text":"Definitely Paramount plus.","start":275.405,"end":277.185,"sentiment":"neutral","sentiment_score":0.031757947678367295},{"text":"And then it's the, yeah.","start":278.125,"end":280.62,"sentiment":"neutral","sentiment_score":0.020311974734067918},{"text":"And and then it's the the the streaming of the nine SBS channel two, the the streaming of the 10 and the seven.","start":280.62,"end":291.36002,"sentiment":"neutral","sentiment_score":0.02323304991359296},{"text":"Right.","start":298.55502,"end":299.05502,"sentiment":"neutral","sentiment_score":0.035253532230854034}],"sentiment":"neutral","sentiment_score":-0.1654491637886133,"num_words":53,"start":267.565,"end":299.05502},{"sentences":[{"text":"Yes.","start":311.91,"end":312.41,"sentiment":"neutral","sentiment_score":-0.035445600748062134},{"text":"Okay.","start":323.535,"end":324.035,"sentiment":"neutral","sentiment_score":-0.051944393664598465},{"text":"So I'm just trying to sign in to my Airtel.","start":324.89502,"end":330.915,"sentiment":"neutral","sentiment_score":-0.17572517991065978},{"text":"It's not accepting my password.","start":331.375,"end":333.155,"sentiment":"negative","sentiment_score":-0.41646386981010436},{"text":"So gosh.","start":336.08002,"end":337.62,"sentiment":"neutral","sentiment_score":-0.17823917418718338}],"sentiment":"neutral","sentiment_score":-0.2254441837339025,"num_words":19,"start":311.91,"end":337.62},{"sentences":[{"text":"Yeah.","start":341.12,"end":341.62,"sentiment":"neutral","sentiment_score":-0.06347596645355225},{"text":"Yeah.","start":341.76,"end":342.24,"sentiment":"neutral","sentiment_score":-0.08222126960754395},{"text":"I guess if I just put forgot my password.","start":342.24,"end":345.38,"sentiment":"neutral","sentiment_score":-0.18194573620955148},{"text":"Yeah.","start":353.615,"end":354.095,"sentiment":"neutral","sentiment_score":0.02824614942073822},{"text":"If you can, then I can see.","start":354.095,"end":357.635,"sentiment":"neutral","sentiment_score":0.03081098012626171}],"sentiment":"neutral","sentiment_score":-0.08101504482328892,"num_words":19,"start":341.12,"end":357.635},{"sentences":[{"text":"Okay.","start":365.61,"end":366.11,"sentiment":"neutral","sentiment_score":0.01563420332968235},{"text":"So with this issue so they're working on it, and they're speaking to the providers.","start":368.00998,"end":374.34998,"sentiment":"neutral","sentiment_score":-0.03991488541165988},{"text":"Right?","start":374.65,"end":374.88998,"sentiment":"neutral","sentiment_score":-0.02731417864561081},{"text":"That's what you're saying?","start":374.88998,"end":376.03,"sentiment":"neutral","sentiment_score":-0.03849492967128754},{"text":"Okay.","start":383.745,"end":384.245,"sentiment":"neutral","sentiment_score":-0.09418481588363647}],"sentiment":"neutral","sentiment_score":-0.039025808684527874,"num_words":22,"start":365.61,"end":384.245},{"sentences":[{"text":"But they're working on it now?","start":384.625,"end":386.325,"sentiment":"neutral","sentiment_score":-0.017313336643079918},{"text":"Okay.","start":389.68997,"end":390.00998,"sentiment":"neutral","sentiment_score":0.012402569875121117},{"text":"So can you tell what will happen when will will you let us know, update us with emails or something about what's happening?","start":390.00998,"end":399.62997,"sentiment":"neutral","sentiment_score":0.013181476165419039},{"text":"Okay.","start":409.825,"end":410.325,"sentiment":"neutral","sentiment_score":0.05762277543544769},{"text":"Yeah.","start":426.75998,"end":427.15997,"sentiment":"neutral","sentiment_score":0.15527692437171936}],"sentiment":"neutral","sentiment_score":0.013268631300888956,"num_words":32,"start":384.625,"end":427.15997},{"sentences":[{"text":"That would be good because it's been twelve days now.","start":427.15997,"end":430.13998,"sentiment":"positive","sentiment_score":0.3791442453861237},{"text":"Alright.","start":431.975,"end":432.215,"sentiment":"neutral","sentiment_score":0.23787224292755127},{"text":"So they're all working on it now.","start":432.215,"end":434.215,"sentiment":"neutral","sentiment_score":0.2721612261874335},{"text":"So okay.","start":434.215,"end":435.255,"sentiment":"positive","sentiment_score":0.3372596502304077},{"text":"Good.","start":435.255,"end":435.755,"sentiment":"positive","sentiment_score":0.36889106035232544}],"sentiment":"neutral","sentiment_score":0.33227874480542685,"num_words":21,"start":427.15997,"end":435.755},{"sentences":[{"text":"Alright.","start":438.455,"end":438.955,"sentiment":"neutral","sentiment_score":0.008520999923348427},{"text":"No.","start":444.52002,"end":445.02002,"sentiment":"neutral","sentiment_score":-0.08530192077159882},{"text":"Oh, SMS, is it?","start":445.08002,"end":446.28,"sentiment":"neutral","sentiment_score":-0.028304181061685085},{"text":"I was looking for an email.","start":446.28,"end":447.48,"sentiment":"neutral","sentiment_score":-0.057322761664787926},{"text":"Sorry.","start":447.48,"end":447.80002,"sentiment":"neutral","sentiment_score":-0.08405561745166779}],"sentiment":"neutral","sentiment_score":-0.04753767942579893,"num_words":13,"start":438.455,"end":447.80002},{"sentences":[{"text":"Let me look at the SMS.","start":447.80002,"end":449.26,"sentiment":"neutral","sentiment_score":-0.04335160367190838},{"text":"Yes.","start":455.32,"end":455.72,"sentiment":"neutral","sentiment_score":0.015056617558002472},{"text":"Email, please.","start":455.72,"end":456.52002,"sentiment":"neutral","sentiment_score":-0.005734722595661879},{"text":"I haven't received the SMS so far.","start":456.52002,"end":458.78,"sentiment":"neutral","sentiment_score":-0.06175105965563229},{"text":"Haven't received it yet.","start":479.43002,"end":480.97,"sentiment":"neutral","sentiment_score":-0.10613210499286652}],"sentiment":"neutral","sentiment_score":-0.05566541436128318,"num_words":20,"start":447.80002,"end":480.97},{"sentences":[{"text":"Oh, yes.","start":494.725,"end":495.125,"sentiment":"neutral","sentiment_score":0.008258074056357145},{"text":"That's right.","start":495.125,"end":495.865,"sentiment":"neutral","sentiment_score":0.023833871819078922},{"text":"Welcome to okay.","start":496.245,"end":497.445,"sentiment":"neutral","sentiment_score":0.036008557925621666},{"text":"Below credentials in the customer portal.","start":497.445,"end":499.545,"sentiment":"neutral","sentiment_score":0.004456209639708201},{"text":"Yeah.","start":500.22,"end":500.38,"sentiment":"neutral","sentiment_score":-0.006667323410511017}],"sentiment":"neutral","sentiment_score":0.013734249996819667,"num_words":14,"start":494.725,"end":500.38},{"sentences":[{"text":"I'll put that I'll try that again.","start":500.38,"end":502.06,"sentiment":"neutral","sentiment_score":-0.04667706760976996},{"text":"I just I oh, I I see.","start":502.06,"end":504.80002,"sentiment":"neutral","sentiment_score":-0.05670734069177082},{"text":"Then it does for the email, not the login.","start":505.74002,"end":508.30002,"sentiment":"neutral","sentiment_score":-0.11001702232493295},{"text":"But, anyway, that's I'll try that again.","start":508.30002,"end":510.40002,"sentiment":"neutral","sentiment_score":-0.1451447946684701},{"text":"And if I can't get through, I'll I'll get back to you, Agnes.","start":512.16504,"end":516.10504,"sentiment":"neutral","sentiment_score":-0.07560952924765073}],"sentiment":"neutral","sentiment_score":-0.08634375585892866,"num_words":43,"start":500.38,"end":516.10504},{"sentences":[{"text":"Can I have both, please?","start":530.55,"end":531.93,"sentiment":"neutral","sentiment_score":0.041945941746234894},{"text":"Yeah.","start":533.67,"end":534.17,"sentiment":"neutral","sentiment_score":0.07251834124326706},{"text":"Yeah.","start":534.31,"end":534.81,"sentiment":"neutral","sentiment_score":0.03625842183828354},{"text":"Yeah.","start":537.02997,"end":537.43,"sentiment":"neutral","sentiment_score":0.32298895716667175},{"text":"I would appreciate that.","start":537.43,"end":538.97,"sentiment":"positive","sentiment_score":0.5207240581512451}],"sentiment":"neutral","sentiment_score":0.22703263846536478,"num_words":12,"start":530.55,"end":538.97},{"sentences":[{"text":"Thank you.","start":539.02997,"end":539.85,"sentiment":"positive","sentiment_score":0.6758440136909485},{"text":"Bye.","start":543.11,"end":543.61,"sentiment":"neutral","sentiment_score":0.2552586793899536}],"sentiment":"positive","sentiment_score":0.5356489022572836,"num_words":3,"start":539.02997,"end":543.61}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yeah. Hi. I called a few days ago about an ongoing problem since the update to our Internet. And you guys were supposed to call me back letting me know that it was being looked at by your service people, and I haven't heard\n\nChannel 0: Okay. I see. Have you tried to refresh your the application\n\nChannel 1: Yep. We've\n\nChannel 0: or\n\nChannel 1: done all that. We've done all the standard things. I've gone over it and over it. It's but it's still not working, and\n\nChannel 0: the\n\nChannel 1: it's interfering with my my services, and I'm paying for those. So I'm really frustrated about it. I I had done all the updates and refreshing the case and turning it on and off and all sorts of things. So it's not it's not working. And then when I use my mobile and I turn the Wi Fi off my mobile and I just use the mobile data, it works.\n\nSo it's not my connection with those particular streaming. It's definitely since that Saturday night, what is the updates that you guys did?\n\nChannel 0: Okay. I see. We're really sorry for the inconvenience this has causing you. So according to the back end team, they informed us just today that the Gail IP location issue has not been resolved. But, yeah, we're still receiving some complaint that some website is still unable to access, and there are some application that's still getting the different IP location.\n\nSo right now, we're still investigating the issue why some website may still be blocked or experiencing access issues. Our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary, and we will continue coordinating with them. So as of the moment, I there's still no estimated time for the restoration of this.\n\nChannel 1: So who what are they doing? They're reaching out to who?\n\nChannel 0: They're reaching out to the relevant providers to request that the IP address be unblocked.\n\nChannel 1: So do they know all the providers?\n\nChannel 0: Actually, yes, we're in contact to them because we have a list of the TV streaming providers that customer was unable to access and some websites also. Mints.\n\nChannel 1: Okay. Okay. Alright. So and okay. So can have you got a list?\n\nHave you got that list?\n\nChannel 0: Yeah. Actually, we have the list. But\n\nChannel 1: Okay.\n\nChannel 0: mhmm. Is it okay if I confirm whether the website you you were unable still to access?\n\nChannel 1: So what what well, what website is the problem that's vague to me, what you just said?\n\nChannel 0: Sorry?\n\nChannel 1: What what what are you what are you requesting from me?\n\nChannel 0: Do you mean are you still unable to access your TV streaming? Is it all channels, or there's some channel that it's already good now?\n\nChannel 1: Yes. No. It's not all channels. It's the same ones that I have had issues with. I can't the Netflix keeps coming in and out on and off, and then there's times where I can't get it.\n\nDefinitely Paramount plus. And\n\nChannel 0: Mhmm.\n\nChannel 1: then it's\n\nChannel 0: Yeah.\n\nChannel 1: the,\n\nChannel 0: Actually\n\nChannel 1: yeah. And and then\n\nChannel 0: Yes.\n\nChannel 1: it's the the the streaming of the nine SBS channel two, the the streaming of the 10 and the seven.\n\nChannel 0: Yeah. Actually, those channels application are already on our list.\n\nChannel 1: Right.\n\nChannel 0: Yeah. So, actually, once you run a speed test and the test is completed, you will see there is so that the country is now showing as Australia instead of The US.\n\nChannel 1: Yes.\n\nChannel 0: But, yeah, we're still investigating why some websites and channels are still unable to detect this IP location.\n\nChannel 1: Okay. So\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: I'm just trying to sign in to my Airtel. It's not accepting my password. So gosh.\n\nChannel 0: You mean your customer portal?\n\nChannel 1: Yeah. Yeah. I guess if I just put forgot my password.\n\nChannel 0: Mhmm. Do you want me to provide you the your credentials with?\n\nChannel 1: Yeah. If you can, then I can see.\n\nChannel 0: Yeah. Okay. I'm going to send you a message shortly.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So with this issue so they're working on it, and they're speaking to the providers. Right? That's what you're saying?\n\nChannel 0: Yeah. Actually but we still do not have the estimated time for the restoration of\n\nChannel 1: Okay.\n\nChannel 0: this.\n\nChannel 1: But\n\nChannel 0: Yeah.\n\nChannel 1: they're working on it now?\n\nChannel 0: But we're, yeah, we're in touch with them.\n\nChannel 1: Okay. So can you tell what will happen when will will you let us know, update us with emails or something about what's happening?\n\nChannel 0: Yeah. So once this is this issue is resolved, we're going to email you,\n\nChannel 1: Okay.\n\nChannel 0: yeah, regarding it. And regarding your bill, I will coordinate it to our accounts department for you to have a compensation or, like, a discount for the days that there's an issue with your Internet service.\n\nChannel 1: Yeah. That would be good because it's been twelve days now. Alright. So they're all working on it now. So okay.\n\nGood.\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: We're really sorry for the inconvenience. Have you received my SMS message regarding the customer\n\nChannel 1: No.\n\nChannel 0: portal?\n\nChannel 1: Oh, SMS, is it? I was looking for an email. Sorry. Let me look at the SMS.\n\nChannel 0: Yeah. I can also send it via email.\n\nChannel 1: Yes. Email, please. I haven't received the\n\nChannel 0: Mhmm.\n\nChannel 1: SMS\n\nChannel 0: Okay.\n\nChannel 1: so far. Haven't received it yet.\n\nChannel 0: There you go. I sent it to you.\n\nChannel 1: Oh,\n\nChannel 0: Just\n\nChannel 1: yes. That's right.\n\nChannel 0: mhmm.\n\nChannel 1: Welcome\n\nChannel 0: Yeah.\n\nChannel 1: to okay. Below credentials in the customer portal. Yeah. I'll put that I'll try that again. I just I oh, I I see.\n\nThen it\n\nChannel 0: Mhmm.\n\nChannel 1: does for the email, not the login. But, anyway, that's I'll try that again. And if I can't get through, I'll I'll\n\nChannel 0: Okay.\n\nChannel 1: get back to you, Agnes.\n\nChannel 0: Just give us a callback then. Yeah. And I'll update you once I receive further information and update regarding the issue via call or email.\n\nChannel 1: Can I have both, please?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Yeah.\n\nChannel 0: I can\n\nChannel 1: Yeah.\n\nChannel 0: give you a call and email you also.\n\nChannel 1: Yeah. I would appreciate\n\nChannel 0: Mhmm.\n\nChannel 1: that. Thank you.\n\nChannel 0: Okay. Yeah. Thank you, Lilian. Bye for now.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.11094407737255096},{"text":"Good afternoon.","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.32406164705753326},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.38,"sentiment":"neutral","sentiment_score":0.2703798030103956},{"text":"How can I assist you today?","start":5.6,"end":7.06,"sentiment":"neutral","sentiment_score":0.29153571526209515}],"sentiment":"neutral","sentiment_score":0.27505876775830984,"channel":0,"num_words":16,"start":1.68,"end":7.06},{"sentences":[{"text":"Yeah.","start":7.9199996,"end":8.24,"sentiment":"neutral","sentiment_score":0.014050565659999847},{"text":"Hi.","start":8.24,"end":8.72,"sentiment":"neutral","sentiment_score":-0.026178129017353054},{"text":"I called a few days ago about an ongoing problem since the update to our Internet.","start":8.72,"end":16.175,"sentiment":"neutral","sentiment_score":-0.16245143814012408},{"text":"And you guys were supposed to call me back letting me know that it was being looked at by your service people, and I haven't heard","start":16.555,"end":27.855,"sentiment":"neutral","sentiment_score":-0.1654729780096274}],"sentiment":"neutral","sentiment_score":-0.15712836367840116,"channel":1,"num_words":44,"start":7.9199996,"end":27.855},{"sentences":[{"text":"Okay.","start":35.59,"end":35.91,"sentiment":"neutral","sentiment_score":-0.10205920040607452},{"text":"I see.","start":35.91,"end":36.57,"sentiment":"neutral","sentiment_score":-0.06040758267045021},{"text":"Have you tried to refresh your the application","start":36.87,"end":40.245,"sentiment":"neutral","sentiment_score":-0.060325935017317533}],"sentiment":"neutral","sentiment_score":-0.06413471326231956,"channel":0,"num_words":11,"start":35.59,"end":40.245},{"sentences":[{"text":"Yep.","start":39.9,"end":40.059998,"sentiment":"neutral","sentiment_score":-0.0752885490655899},{"text":"We've","start":40.059998,"end":40.3,"sentiment":"neutral","sentiment_score":-0.16171258687973022}],"sentiment":"neutral","sentiment_score":-0.11850056797266006,"channel":1,"num_words":2,"start":39.9,"end":40.3},{"sentences":[{"text":"or","start":40.245,"end":40.745,"sentiment":"neutral","sentiment_score":-0.14298945665359497}],"sentiment":"neutral","sentiment_score":-0.14298945665359497,"channel":0,"num_words":1,"start":40.245,"end":40.745},{"sentences":[{"text":"done all that.","start":40.3,"end":41.115,"sentiment":"neutral","sentiment_score":-0.18272355695565543},{"text":"We've done all the standard things.","start":41.195004,"end":43.275,"sentiment":"neutral","sentiment_score":-0.20637189348538718},{"text":"I've gone over it and over it.","start":43.275,"end":45.055,"sentiment":"neutral","sentiment_score":-0.2505222409963608},{"text":"It's but it's still not working, and","start":46.315002,"end":50.495003,"sentiment":"negative","sentiment_score":-0.48491509897368296}],"sentiment":"neutral","sentiment_score":-0.30149840919867804,"channel":1,"num_words":23,"start":40.3,"end":50.495003},{"sentences":[{"text":"the","start":51.125,"end":51.625,"sentiment":"negative","sentiment_score":-0.5675727725028992}],"sentiment":"negative","sentiment_score":-0.5675727725028992,"channel":0,"num_words":1,"start":51.125,"end":51.625},{"sentences":[{"text":"it's interfering with my my services, and I'm paying for those.","start":51.675003,"end":60.71,"sentiment":"negative","sentiment_score":-0.5277981378815391},{"text":"So I'm really frustrated about it.","start":61.170002,"end":63.89,"sentiment":"negative","sentiment_score":-0.7218553324540457},{"text":"I I had done all the updates and refreshing the case and turning it on and off and all sorts of things.","start":63.89,"end":72.335,"sentiment":"negative","sentiment_score":-0.4299252683466131},{"text":"So it's not it's not working.","start":72.395,"end":74.955,"sentiment":"negative","sentiment_score":-0.5630296021699905},{"text":"And then when I use my mobile and I turn the Wi Fi off my mobile and I just use the mobile data, it works.","start":74.955,"end":83.775,"sentiment":"neutral","sentiment_score":-0.23610929906368255}],"sentiment":"negative","sentiment_score":-0.41251682149512425,"channel":1,"num_words":70,"start":51.675003,"end":83.775},{"sentences":[{"text":"So it's not my connection with those particular streaming.","start":84.62,"end":88.64,"sentiment":"negative","sentiment_score":-0.43078893919785816},{"text":"It's definitely since that Saturday night, what is the updates that you guys did?","start":89.1,"end":98.0,"sentiment":"neutral","sentiment_score":-0.14294004919273512}],"sentiment":"neutral","sentiment_score":-0.25557657136865286,"channel":1,"num_words":23,"start":84.62,"end":98.0},{"sentences":[{"text":"Okay.","start":99.415,"end":99.735,"sentiment":"neutral","sentiment_score":-0.07985883951187134},{"text":"I see.","start":99.735,"end":100.315,"sentiment":"neutral","sentiment_score":-0.09383542835712433},{"text":"We're really sorry for the inconvenience this has causing you.","start":101.415,"end":104.875,"sentiment":"negative","sentiment_score":-0.39203737378120423},{"text":"So according to the back end team, they informed us just today that the Gail IP location issue has not been resolved.","start":105.655,"end":114.71,"sentiment":"neutral","sentiment_score":-0.21282073279673402},{"text":"But, yeah, we're still receiving some complaint that some website is still unable to access, and there are some application that's still getting the different IP location.","start":114.77,"end":134.58499,"sentiment":"neutral","sentiment_score":-0.3306068789075922}],"sentiment":"neutral","sentiment_score":-0.2870378271946984,"channel":0,"num_words":62,"start":99.415,"end":134.58499},{"sentences":[{"text":"So right now, we're still investigating the issue why some website may still be blocked or experiencing access issues.","start":136.57999,"end":144.68,"sentiment":"negative","sentiment_score":-0.33856164467962163},{"text":"Our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary, and we will continue coordinating with them.","start":145.29999,"end":155.495,"sentiment":"neutral","sentiment_score":-0.07813928515783378},{"text":"So as of the moment, I there's still no estimated time for the restoration of this.","start":156.03499,"end":162.135,"sentiment":"neutral","sentiment_score":-0.25965812150388956}],"sentiment":"neutral","sentiment_score":-0.20277938376816493,"channel":0,"num_words":63,"start":136.57999,"end":162.135},{"sentences":[{"text":"So who what are they doing?","start":163.375,"end":165.13501,"sentiment":"neutral","sentiment_score":-0.123505054662625},{"text":"They're reaching out to who?","start":165.13501,"end":166.835,"sentiment":"neutral","sentiment_score":-0.06256833374500274}],"sentiment":"neutral","sentiment_score":-0.09580654515461488,"channel":1,"num_words":11,"start":163.375,"end":166.835},{"sentences":[{"text":"They're reaching out to the relevant providers to request that the IP address be unblocked.","start":169.71,"end":178.13,"sentiment":"neutral","sentiment_score":-0.06048454741636912}],"sentiment":"neutral","sentiment_score":-0.06048454741636912,"channel":0,"num_words":15,"start":169.71,"end":178.13},{"sentences":[{"text":"So do they know all the providers?","start":179.34999,"end":181.53,"sentiment":"neutral","sentiment_score":-0.047392615782363076}],"sentiment":"neutral","sentiment_score":-0.047392615782363076,"channel":1,"num_words":7,"start":179.34999,"end":181.53},{"sentences":[{"text":"Actually, yes, we're in contact to them because we have a list of the TV streaming providers that customer was unable to access and some websites also.","start":184.155,"end":200.17,"sentiment":"neutral","sentiment_score":-0.1861375866940728},{"text":"Mints.","start":201.75,"end":202.25,"sentiment":"neutral","sentiment_score":-0.02964221872389317}],"sentiment":"neutral","sentiment_score":-0.1805484664094235,"channel":0,"num_words":28,"start":184.155,"end":202.25},{"sentences":[{"text":"Okay.","start":201.84999,"end":202.09,"sentiment":"neutral","sentiment_score":0.016474885866045952},{"text":"Okay.","start":202.09,"end":202.59,"sentiment":"neutral","sentiment_score":0.02295052260160446},{"text":"Alright.","start":203.60999,"end":204.10999,"sentiment":"neutral","sentiment_score":0.06524964421987534},{"text":"So and okay.","start":204.25,"end":205.76999,"sentiment":"neutral","sentiment_score":0.07019777223467827},{"text":"So can have you got a list?","start":205.76999,"end":207.20999,"sentiment":"neutral","sentiment_score":0.056680439306156974}],"sentiment":"neutral","sentiment_score":0.05477164957958918,"channel":1,"num_words":13,"start":201.84999,"end":207.20999},{"sentences":[{"text":"Have you got that list?","start":207.20999,"end":208.43,"sentiment":"neutral","sentiment_score":0.037826182693243025}],"sentiment":"neutral","sentiment_score":0.037826182693243025,"channel":1,"num_words":5,"start":207.20999,"end":208.43},{"sentences":[{"text":"Yeah.","start":212.56499,"end":212.885,"sentiment":"neutral","sentiment_score":0.028029922395944595},{"text":"Actually, we have the list.","start":212.885,"end":214.825,"sentiment":"neutral","sentiment_score":0.018679679930210115},{"text":"But","start":216.325,"end":216.825,"sentiment":"neutral","sentiment_score":-0.004009641706943512}],"sentiment":"neutral","sentiment_score":0.01677409719143595,"channel":0,"num_words":7,"start":212.56499,"end":216.825},{"sentences":[{"text":"Okay.","start":216.655,"end":217.155,"sentiment":"neutral","sentiment_score":-0.006930164992809296}],"sentiment":"neutral","sentiment_score":-0.006930164992809296,"channel":1,"num_words":1,"start":216.655,"end":217.155},{"sentences":[{"text":"mhmm.","start":217.525,"end":218.025,"sentiment":"neutral","sentiment_score":-0.02912511490285397},{"text":"Is it okay if I confirm whether the website you you were unable still to access?","start":218.12,"end":223.26,"sentiment":"neutral","sentiment_score":-0.09755252825561911}],"sentiment":"neutral","sentiment_score":-0.09352738629369174,"channel":0,"num_words":17,"start":217.525,"end":223.26},{"sentences":[{"text":"So what what well, what website is the problem that's vague to me, what you just said?","start":225.64,"end":235.98,"sentiment":"neutral","sentiment_score":-0.22165913090986364}],"sentiment":"neutral","sentiment_score":-0.22165913090986364,"channel":1,"num_words":17,"start":225.64,"end":235.98},{"sentences":[{"text":"Sorry?","start":239.935,"end":240.435,"sentiment":"neutral","sentiment_score":-0.14586234092712402}],"sentiment":"neutral","sentiment_score":-0.14586234092712402,"channel":0,"num_words":1,"start":239.935,"end":240.435},{"sentences":[{"text":"What what what are you what are you requesting from me?","start":241.14499,"end":246.92499,"sentiment":"neutral","sentiment_score":-0.13851300220597873}],"sentiment":"neutral","sentiment_score":-0.13851300220597873,"channel":1,"num_words":11,"start":241.14499,"end":246.92499},{"sentences":[{"text":"Do you mean are you still unable to access your TV streaming?","start":251.14001,"end":255.88,"sentiment":"neutral","sentiment_score":-0.1453658106426398},{"text":"Is it all channels, or there's some channel that it's already good now?","start":256.26,"end":261.135,"sentiment":"neutral","sentiment_score":-0.08853378060918587}],"sentiment":"neutral","sentiment_score":-0.11581315502524375,"channel":0,"num_words":25,"start":251.14001,"end":261.135},{"sentences":[{"text":"Yes.","start":261.41,"end":261.91,"sentiment":"neutral","sentiment_score":-0.06739149987697601},{"text":"No.","start":262.37,"end":262.61,"sentiment":"neutral","sentiment_score":-0.3105962872505188},{"text":"It's not all channels.","start":262.61,"end":263.75,"sentiment":"negative","sentiment_score":-0.35720254480838776},{"text":"It's the same ones that I have had issues with.","start":263.81,"end":267.565,"sentiment":"negative","sentiment_score":-0.386493918299675},{"text":"I can't the Netflix keeps coming in and out on and off, and then there's times where I can't get it.","start":267.565,"end":275.345,"sentiment":"negative","sentiment_score":-0.4540596703688304}],"sentiment":"negative","sentiment_score":-0.410999735867655,"channel":1,"num_words":37,"start":261.41,"end":275.345},{"sentences":[{"text":"Definitely Paramount plus.","start":275.405,"end":277.185,"sentiment":"neutral","sentiment_score":0.031757947678367295},{"text":"And","start":278.125,"end":278.36502,"sentiment":"neutral","sentiment_score":0.04123476520180702}],"sentiment":"neutral","sentiment_score":0.03412715205922723,"channel":1,"num_words":4,"start":275.405,"end":278.36502},{"sentences":[{"text":"Mhmm.","start":278.33002,"end":278.65,"sentiment":"neutral","sentiment_score":0.013163563795387743}],"sentiment":"neutral","sentiment_score":0.013163563795387743,"channel":0,"num_words":1,"start":278.33002,"end":278.65},{"sentences":[{"text":"then it's","start":278.36502,"end":278.92502,"sentiment":"neutral","sentiment_score":0.014088165014982224}],"sentiment":"neutral","sentiment_score":0.014088165014982224,"channel":1,"num_words":2,"start":278.36502,"end":278.92502},{"sentences":[{"text":"Yeah.","start":278.65,"end":278.97,"sentiment":"neutral","sentiment_score":0.0095015624538064}],"sentiment":"neutral","sentiment_score":0.0095015624538064,"channel":0,"num_words":1,"start":278.65,"end":278.97},{"sentences":[{"text":"the,","start":278.92502,"end":279.42502,"sentiment":"neutral","sentiment_score":0.0039706043899059296}],"sentiment":"neutral","sentiment_score":0.0039706043899059296,"channel":1,"num_words":1,"start":278.92502,"end":279.42502},{"sentences":[{"text":"Actually","start":278.97,"end":279.21,"sentiment":"neutral","sentiment_score":0.023021159693598747}],"sentiment":"neutral","sentiment_score":0.023021159693598747,"channel":0,"num_words":1,"start":278.97,"end":279.21},{"sentences":[{"text":"yeah.","start":280.22,"end":280.62,"sentiment":"neutral","sentiment_score":0.028178174048662186},{"text":"And and then","start":280.62,"end":281.34,"sentiment":"neutral","sentiment_score":0.017604360356926918}],"sentiment":"neutral","sentiment_score":0.020247813779860735,"channel":1,"num_words":4,"start":280.22,"end":281.34},{"sentences":[{"text":"Yes.","start":281.29,"end":281.79,"sentiment":"neutral","sentiment_score":0.05457354336977005}],"sentiment":"neutral","sentiment_score":0.05457354336977005,"channel":0,"num_words":1,"start":281.29,"end":281.79},{"sentences":[{"text":"it's the the the streaming of the nine SBS channel two, the the streaming of the 10 and the seven.","start":281.34,"end":291.36002,"sentiment":"neutral","sentiment_score":0.024077353347092868}],"sentiment":"neutral","sentiment_score":0.024077353347092868,"channel":1,"num_words":20,"start":281.34,"end":291.36002},{"sentences":[{"text":"Yeah.","start":293.57498,"end":293.895,"sentiment":"neutral","sentiment_score":0.03568734973669052},{"text":"Actually, those channels application are already on our list.","start":293.895,"end":298.395,"sentiment":"neutral","sentiment_score":0.03236332245998912}],"sentiment":"neutral","sentiment_score":0.032695725187659265,"channel":0,"num_words":10,"start":293.57498,"end":298.395},{"sentences":[{"text":"Right.","start":298.55502,"end":299.05502,"sentiment":"neutral","sentiment_score":0.035253532230854034}],"sentiment":"neutral","sentiment_score":0.035253532230854034,"channel":1,"num_words":1,"start":298.55502,"end":299.05502},{"sentences":[{"text":"Yeah.","start":299.735,"end":300.235,"sentiment":"neutral","sentiment_score":0.01748342625796795},{"text":"So, actually, once you run a speed test and the test is completed, you will see there is so that the country is now showing as Australia instead of The US.","start":300.375,"end":312.36002,"sentiment":"neutral","sentiment_score":-0.026742137007174954}],"sentiment":"neutral","sentiment_score":-0.025360088155139238,"channel":0,"num_words":32,"start":299.735,"end":312.36002},{"sentences":[{"text":"Yes.","start":311.91,"end":312.41,"sentiment":"neutral","sentiment_score":-0.035445600748062134}],"sentiment":"neutral","sentiment_score":-0.035445600748062134,"channel":1,"num_words":1,"start":311.91,"end":312.41},{"sentences":[{"text":"But, yeah, we're still investigating why some websites and channels are still unable to detect this IP location.","start":312.82,"end":321.335,"sentiment":"neutral","sentiment_score":-0.2460339239074124}],"sentiment":"neutral","sentiment_score":-0.2460339239074124,"channel":0,"num_words":18,"start":312.82,"end":321.335},{"sentences":[{"text":"Okay.","start":323.535,"end":324.035,"sentiment":"neutral","sentiment_score":-0.051944393664598465},{"text":"So","start":324.89502,"end":325.39502,"sentiment":"neutral","sentiment_score":-0.059299588203430176}],"sentiment":"neutral","sentiment_score":-0.05562199093401432,"channel":1,"num_words":2,"start":323.535,"end":325.39502},{"sentences":[{"text":"Mhmm.","start":324.91498,"end":325.07498,"sentiment":"neutral","sentiment_score":-0.03868239372968674},{"text":"Yeah.","start":325.07498,"end":325.57498,"sentiment":"neutral","sentiment_score":-0.06632475554943085}],"sentiment":"neutral","sentiment_score":-0.05250357463955879,"channel":0,"num_words":2,"start":324.91498,"end":325.57498},{"sentences":[{"text":"I'm just trying to sign in to my Airtel.","start":327.45502,"end":330.915,"sentiment":"neutral","sentiment_score":-0.18866135676701865},{"text":"It's not accepting my password.","start":331.375,"end":333.155,"sentiment":"negative","sentiment_score":-0.41646386981010436},{"text":"So gosh.","start":336.08002,"end":337.62,"sentiment":"neutral","sentiment_score":-0.17823917418718338}],"sentiment":"neutral","sentiment_score":-0.2585468692705035,"channel":1,"num_words":16,"start":327.45502,"end":337.62},{"sentences":[{"text":"You mean your customer portal?","start":338.93,"end":340.94998,"sentiment":"neutral","sentiment_score":-0.08784398138523102}],"sentiment":"neutral","sentiment_score":-0.08784398138523102,"channel":0,"num_words":5,"start":338.93,"end":340.94998},{"sentences":[{"text":"Yeah.","start":341.12,"end":341.62,"sentiment":"neutral","sentiment_score":-0.06347596645355225},{"text":"Yeah.","start":341.76,"end":342.24,"sentiment":"neutral","sentiment_score":-0.08222126960754395},{"text":"I guess if I just put forgot my password.","start":342.24,"end":345.38,"sentiment":"neutral","sentiment_score":-0.18194573620955148}],"sentiment":"neutral","sentiment_score":-0.16210989654064178,"channel":1,"num_words":11,"start":341.12,"end":345.38},{"sentences":[{"text":"Mhmm.","start":347.595,"end":347.67502,"sentiment":"neutral","sentiment_score":-0.03393159806728363},{"text":"Do you want me to provide you the your credentials with?","start":347.67502,"end":352.575,"sentiment":"neutral","sentiment_score":-0.031750287183306435}],"sentiment":"neutral","sentiment_score":-0.03193206309030453,"channel":0,"num_words":12,"start":347.595,"end":352.575},{"sentences":[{"text":"Yeah.","start":353.615,"end":354.095,"sentiment":"neutral","sentiment_score":0.02824614942073822},{"text":"If you can, then I can see.","start":354.095,"end":357.635,"sentiment":"neutral","sentiment_score":0.03081098012626171}],"sentiment":"neutral","sentiment_score":0.030490376288071275,"channel":1,"num_words":8,"start":353.615,"end":357.635},{"sentences":[{"text":"Yeah.","start":361.36002,"end":361.6,"sentiment":"neutral","sentiment_score":0.051888950169086456},{"text":"Okay.","start":361.6,"end":361.92,"sentiment":"neutral","sentiment_score":0.06295587122440338},{"text":"I'm going to send you a message shortly.","start":361.92,"end":364.34,"sentiment":"neutral","sentiment_score":0.03364876308478415}],"sentiment":"neutral","sentiment_score":0.03840349260717631,"channel":0,"num_words":10,"start":361.36002,"end":364.34},{"sentences":[{"text":"Okay.","start":365.61,"end":366.11,"sentiment":"neutral","sentiment_score":0.01563420332968235}],"sentiment":"neutral","sentiment_score":0.01563420332968235,"channel":1,"num_words":1,"start":365.61,"end":366.11},{"sentences":[{"text":"Mhmm.","start":366.88,"end":367.38,"sentiment":"neutral","sentiment_score":-0.020203186199069023}],"sentiment":"neutral","sentiment_score":-0.020203186199069023,"channel":0,"num_words":1,"start":366.88,"end":367.38},{"sentences":[{"text":"So with this issue so they're working on it, and they're speaking to the providers.","start":368.00998,"end":374.34998,"sentiment":"neutral","sentiment_score":-0.03991488541165988},{"text":"Right?","start":374.65,"end":374.88998,"sentiment":"neutral","sentiment_score":-0.02731417864561081},{"text":"That's what you're saying?","start":374.88998,"end":376.03,"sentiment":"neutral","sentiment_score":-0.03849492967128754}],"sentiment":"neutral","sentiment_score":-0.039000858925282954,"channel":1,"num_words":20,"start":368.00998,"end":376.03},{"sentences":[{"text":"Yeah.","start":377.11502,"end":377.61502,"sentiment":"neutral","sentiment_score":-0.02975419908761978},{"text":"Actually but we still do not have the estimated time for the restoration of","start":377.67502,"end":383.755,"sentiment":"neutral","sentiment_score":-0.16211948357522488}],"sentiment":"neutral","sentiment_score":-0.1532951312760512,"channel":0,"num_words":15,"start":377.11502,"end":383.755},{"sentences":[{"text":"Okay.","start":383.745,"end":384.245,"sentiment":"neutral","sentiment_score":-0.09418481588363647}],"sentiment":"neutral","sentiment_score":-0.09418481588363647,"channel":1,"num_words":1,"start":383.745,"end":384.245},{"sentences":[{"text":"this.","start":383.755,"end":384.255,"sentiment":"neutral","sentiment_score":-0.06225474178791046}],"sentiment":"neutral","sentiment_score":-0.06225474178791046,"channel":0,"num_words":1,"start":383.755,"end":384.255},{"sentences":[{"text":"But","start":384.625,"end":384.945,"sentiment":"neutral","sentiment_score":-0.033535443246364594}],"sentiment":"neutral","sentiment_score":-0.033535443246364594,"channel":1,"num_words":1,"start":384.625,"end":384.945},{"sentences":[{"text":"Yeah.","start":384.635,"end":385.135,"sentiment":"neutral","sentiment_score":-0.01998637802898884}],"sentiment":"neutral","sentiment_score":-0.01998637802898884,"channel":0,"num_words":1,"start":384.635,"end":385.135},{"sentences":[{"text":"they're working on it now?","start":384.945,"end":386.325,"sentiment":"neutral","sentiment_score":-0.014068915322422982}],"sentiment":"neutral","sentiment_score":-0.014068915322422982,"channel":1,"num_words":5,"start":384.945,"end":386.325},{"sentences":[{"text":"But we're, yeah, we're in touch with them.","start":385.915,"end":388.575,"sentiment":"neutral","sentiment_score":-0.017011022428050637}],"sentiment":"neutral","sentiment_score":-0.017011022428050637,"channel":0,"num_words":8,"start":385.915,"end":388.575},{"sentences":[{"text":"Okay.","start":389.68997,"end":390.00998,"sentiment":"neutral","sentiment_score":0.012402569875121117},{"text":"So can you tell what will happen when will will you let us know, update us with emails or something about what's happening?","start":390.00998,"end":399.62997,"sentiment":"neutral","sentiment_score":0.013181476165419039}],"sentiment":"neutral","sentiment_score":0.013149021736656627,"channel":1,"num_words":24,"start":389.68997,"end":399.62997},{"sentences":[{"text":"Yeah.","start":400.63,"end":401.13,"sentiment":"neutral","sentiment_score":0.034226082265377045},{"text":"So once this is this issue is resolved, we're going to email you,","start":402.585,"end":408.765,"sentiment":"neutral","sentiment_score":0.051091367522111304}],"sentiment":"neutral","sentiment_score":0.04988670428948743,"channel":0,"num_words":14,"start":400.63,"end":408.765},{"sentences":[{"text":"Okay.","start":409.825,"end":410.325,"sentiment":"neutral","sentiment_score":0.05762277543544769}],"sentiment":"neutral","sentiment_score":0.05762277543544769,"channel":1,"num_words":1,"start":409.825,"end":410.325},{"sentences":[{"text":"yeah, regarding it.","start":410.665,"end":412.025,"sentiment":"neutral","sentiment_score":0.0538655531903108},{"text":"And regarding your bill, I will coordinate it to our accounts department for you to have a compensation or, like, a discount for the days that there's an issue with your Internet service.","start":412.025,"end":426.07,"sentiment":"neutral","sentiment_score":0.0941397204543605}],"sentiment":"neutral","sentiment_score":0.09078353984902303,"channel":0,"num_words":36,"start":410.665,"end":426.07},{"sentences":[{"text":"Yeah.","start":426.75998,"end":427.15997,"sentiment":"neutral","sentiment_score":0.15527692437171936},{"text":"That would be good because it's been twelve days now.","start":427.15997,"end":430.13998,"sentiment":"positive","sentiment_score":0.3791442453861237},{"text":"Alright.","start":431.975,"end":432.215,"sentiment":"neutral","sentiment_score":0.23787224292755127},{"text":"So they're all working on it now.","start":432.215,"end":434.215,"sentiment":"neutral","sentiment_score":0.2721612261874335},{"text":"So okay.","start":434.215,"end":435.255,"sentiment":"positive","sentiment_score":0.3372596502304077}],"sentiment":"neutral","sentiment_score":0.3221066430920646,"channel":1,"num_words":21,"start":426.75998,"end":435.255},{"sentences":[{"text":"Good.","start":435.255,"end":435.755,"sentiment":"positive","sentiment_score":0.36889106035232544}],"sentiment":"positive","sentiment_score":0.36889106035232544,"channel":1,"num_words":1,"start":435.255,"end":435.755},{"sentences":[{"text":"Yeah.","start":438.115,"end":438.515,"sentiment":"neutral","sentiment_score":0.12278745323419572}],"sentiment":"neutral","sentiment_score":0.12278745323419572,"channel":0,"num_words":1,"start":438.115,"end":438.515},{"sentences":[{"text":"Alright.","start":438.455,"end":438.955,"sentiment":"neutral","sentiment_score":0.008520999923348427}],"sentiment":"neutral","sentiment_score":0.008520999923348427,"channel":1,"num_words":1,"start":438.455,"end":438.955},{"sentences":[{"text":"We're really sorry for the inconvenience.","start":438.515,"end":440.535,"sentiment":"negative","sentiment_score":-0.40140806635220844},{"text":"Have you received my SMS message regarding the customer","start":440.995,"end":444.535,"sentiment":"neutral","sentiment_score":-0.10675265308883455}],"sentiment":"neutral","sentiment_score":-0.22461481839418412,"channel":0,"num_words":15,"start":438.515,"end":444.535},{"sentences":[{"text":"No.","start":444.52002,"end":445.02002,"sentiment":"neutral","sentiment_score":-0.08530192077159882}],"sentiment":"neutral","sentiment_score":-0.08530192077159882,"channel":1,"num_words":1,"start":444.52002,"end":445.02002},{"sentences":[{"text":"portal?","start":444.595,"end":445.095,"sentiment":"neutral","sentiment_score":-0.09258973598480225}],"sentiment":"neutral","sentiment_score":-0.09258973598480225,"channel":0,"num_words":1,"start":444.595,"end":445.095},{"sentences":[{"text":"Oh, SMS, is it?","start":445.08002,"end":446.28,"sentiment":"neutral","sentiment_score":-0.028304181061685085},{"text":"I was looking for an email.","start":446.28,"end":447.48,"sentiment":"neutral","sentiment_score":-0.057322761664787926},{"text":"Sorry.","start":447.48,"end":447.80002,"sentiment":"neutral","sentiment_score":-0.08405561745166779},{"text":"Let me look at the SMS.","start":447.80002,"end":449.26,"sentiment":"neutral","sentiment_score":-0.04335160367190838}],"sentiment":"neutral","sentiment_score":-0.04713638433638741,"channel":1,"num_words":17,"start":445.08002,"end":449.26},{"sentences":[{"text":"Yeah.","start":452.38998,"end":452.47,"sentiment":"neutral","sentiment_score":0.013870603404939176},{"text":"I can also send it via email.","start":452.47,"end":454.81,"sentiment":"neutral","sentiment_score":0.010452305631978171}],"sentiment":"neutral","sentiment_score":0.010879592853598297,"channel":0,"num_words":8,"start":452.38998,"end":454.81},{"sentences":[{"text":"Yes.","start":455.32,"end":455.72,"sentiment":"neutral","sentiment_score":0.015056617558002472},{"text":"Email, please.","start":455.72,"end":456.52002,"sentiment":"neutral","sentiment_score":-0.005734722595661879},{"text":"I haven't received the","start":456.52002,"end":457.56,"sentiment":"neutral","sentiment_score":-0.07388903200626373}],"sentiment":"neutral","sentiment_score":-0.04170985080833946,"channel":1,"num_words":7,"start":455.32,"end":457.56},{"sentences":[{"text":"Mhmm.","start":457.34998,"end":457.75,"sentiment":"neutral","sentiment_score":-0.051516272127628326}],"sentiment":"neutral","sentiment_score":-0.051516272127628326,"channel":0,"num_words":1,"start":457.34998,"end":457.75},{"sentences":[{"text":"SMS","start":457.56,"end":458.06,"sentiment":"neutral","sentiment_score":-0.02731924131512642}],"sentiment":"neutral","sentiment_score":-0.02731924131512642,"channel":1,"num_words":1,"start":457.56,"end":458.06},{"sentences":[{"text":"Okay.","start":457.75,"end":458.25,"sentiment":"neutral","sentiment_score":-0.031923260539770126}],"sentiment":"neutral","sentiment_score":-0.031923260539770126,"channel":0,"num_words":1,"start":457.75,"end":458.25},{"sentences":[{"text":"so far.","start":458.12,"end":458.78,"sentiment":"neutral","sentiment_score":-0.054691024124622345},{"text":"Haven't received it yet.","start":479.43002,"end":480.97,"sentiment":"neutral","sentiment_score":-0.10613210499286652}],"sentiment":"neutral","sentiment_score":-0.08898507803678513,"channel":1,"num_words":6,"start":458.12,"end":480.97},{"sentences":[{"text":"There you go.","start":492.17502,"end":492.73502,"sentiment":"neutral","sentiment_score":-0.04112157722314199},{"text":"I sent it to you.","start":492.73502,"end":494.195,"sentiment":"neutral","sentiment_score":-0.026191612333059312}],"sentiment":"neutral","sentiment_score":-0.031790349166840315,"channel":0,"num_words":8,"start":492.17502,"end":494.195},{"sentences":[{"text":"Oh,","start":494.725,"end":494.885,"sentiment":"neutral","sentiment_score":0.001486102119088173}],"sentiment":"neutral","sentiment_score":0.001486102119088173,"channel":1,"num_words":1,"start":494.725,"end":494.885},{"sentences":[{"text":"Just","start":494.73502,"end":495.135,"sentiment":"neutral","sentiment_score":0.002448014914989471}],"sentiment":"neutral","sentiment_score":0.002448014914989471,"channel":0,"num_words":1,"start":494.73502,"end":495.135},{"sentences":[{"text":"yes.","start":494.885,"end":495.125,"sentiment":"neutral","sentiment_score":0.015030045993626118},{"text":"That's right.","start":495.125,"end":495.865,"sentiment":"neutral","sentiment_score":0.023833871819078922}],"sentiment":"neutral","sentiment_score":0.020899263210594654,"channel":1,"num_words":3,"start":494.885,"end":495.865},{"sentences":[{"text":"mhmm.","start":495.45502,"end":495.95502,"sentiment":"neutral","sentiment_score":0.009616982191801071}],"sentiment":"neutral","sentiment_score":0.009616982191801071,"channel":0,"num_words":1,"start":495.45502,"end":495.95502},{"sentences":[{"text":"Welcome","start":496.245,"end":496.485,"sentiment":"neutral","sentiment_score":0.03580426424741745}],"sentiment":"neutral","sentiment_score":0.03580426424741745,"channel":1,"num_words":1,"start":496.245,"end":496.485},{"sentences":[{"text":"Yeah.","start":496.33502,"end":496.83502,"sentiment":"neutral","sentiment_score":0.0498221218585968}],"sentiment":"neutral","sentiment_score":0.0498221218585968,"channel":0,"num_words":1,"start":496.33502,"end":496.83502},{"sentences":[{"text":"to okay.","start":496.485,"end":497.445,"sentiment":"neutral","sentiment_score":0.03611070476472378},{"text":"Below credentials in the customer portal.","start":497.445,"end":499.545,"sentiment":"neutral","sentiment_score":0.004456209639708201},{"text":"Yeah.","start":500.22,"end":500.38,"sentiment":"neutral","sentiment_score":-0.006667323410511017},{"text":"I'll put that I'll try that again.","start":500.38,"end":502.06,"sentiment":"neutral","sentiment_score":-0.04667706760976996},{"text":"I just I oh, I I see.","start":502.06,"end":504.80002,"sentiment":"neutral","sentiment_score":-0.05670734069177082}],"sentiment":"neutral","sentiment_score":-0.027452152789286945,"channel":1,"num_words":23,"start":496.485,"end":504.80002},{"sentences":[{"text":"Then it","start":505.74002,"end":506.14,"sentiment":"neutral","sentiment_score":-0.08752736449241638}],"sentiment":"neutral","sentiment_score":-0.08752736449241638,"channel":1,"num_words":2,"start":505.74002,"end":506.14},{"sentences":[{"text":"Mhmm.","start":506.09,"end":506.59,"sentiment":"neutral","sentiment_score":-0.06864592432975769}],"sentiment":"neutral","sentiment_score":-0.06864592432975769,"channel":0,"num_words":1,"start":506.09,"end":506.59},{"sentences":[{"text":"does for the email, not the login.","start":506.14,"end":508.30002,"sentiment":"neutral","sentiment_score":-0.11644263884850911},{"text":"But, anyway, that's I'll try that again.","start":508.30002,"end":510.40002,"sentiment":"neutral","sentiment_score":-0.1451447946684701},{"text":"And if I can't get through, I'll I'll","start":512.16504,"end":514.885,"sentiment":"neutral","sentiment_score":-0.1330379107967019}],"sentiment":"neutral","sentiment_score":-0.13160978731783954,"channel":1,"num_words":22,"start":506.14,"end":514.885},{"sentences":[{"text":"Okay.","start":514.73,"end":515.23,"sentiment":"neutral","sentiment_score":-0.011258400976657867}],"sentiment":"neutral","sentiment_score":-0.011258400976657867,"channel":0,"num_words":1,"start":514.73,"end":515.23},{"sentences":[{"text":"get back to you, Agnes.","start":514.885,"end":516.10504,"sentiment":"neutral","sentiment_score":0.016275881230831145}],"sentiment":"neutral","sentiment_score":0.016275881230831145,"channel":1,"num_words":5,"start":514.885,"end":516.10504},{"sentences":[{"text":"Just give us a callback then.","start":515.76996,"end":517.605,"sentiment":"neutral","sentiment_score":0.017628733689586323},{"text":"Yeah.","start":517.76495,"end":518.26495,"sentiment":"neutral","sentiment_score":0.05538669228553772},{"text":"And I'll update you once I receive further information and update regarding the issue via call or email.","start":519.845,"end":526.82495,"sentiment":"neutral","sentiment_score":0.06949301809072495}],"sentiment":"neutral","sentiment_score":0.05648133680224419,"channel":0,"num_words":25,"start":515.76996,"end":526.82495},{"sentences":[{"text":"Can I have both, please?","start":530.55,"end":531.93,"sentiment":"neutral","sentiment_score":0.041945941746234894}],"sentiment":"neutral","sentiment_score":0.041945941746234894,"channel":1,"num_words":5,"start":530.55,"end":531.93},{"sentences":[{"text":"Yeah.","start":532.565,"end":532.96497,"sentiment":"neutral","sentiment_score":0.0623050183057785},{"text":"Sure.","start":532.96497,"end":533.46,"sentiment":"neutral","sentiment_score":0.09243208169937134}],"sentiment":"neutral","sentiment_score":0.07736855000257492,"channel":0,"num_words":2,"start":532.565,"end":533.46},{"sentences":[{"text":"Yeah.","start":533.67,"end":534.17,"sentiment":"neutral","sentiment_score":0.07251834124326706}],"sentiment":"neutral","sentiment_score":0.07251834124326706,"channel":1,"num_words":1,"start":533.67,"end":534.17},{"sentences":[{"text":"I can","start":534.02,"end":534.5,"sentiment":"neutral","sentiment_score":0.05820988118648529}],"sentiment":"neutral","sentiment_score":0.05820988118648529,"channel":0,"num_words":2,"start":534.02,"end":534.5},{"sentences":[{"text":"Yeah.","start":534.31,"end":534.81,"sentiment":"neutral","sentiment_score":0.03625842183828354}],"sentiment":"neutral","sentiment_score":0.03625842183828354,"channel":1,"num_words":1,"start":534.31,"end":534.81},{"sentences":[{"text":"give you a call and email you also.","start":534.5,"end":536.60004,"sentiment":"neutral","sentiment_score":0.24795354157686234}],"sentiment":"neutral","sentiment_score":0.24795354157686234,"channel":0,"num_words":8,"start":534.5,"end":536.60004},{"sentences":[{"text":"Yeah.","start":537.02997,"end":537.43,"sentiment":"neutral","sentiment_score":0.32298895716667175},{"text":"I would appreciate","start":537.43,"end":538.32996,"sentiment":"positive","sentiment_score":0.5154937505722046}],"sentiment":"positive","sentiment_score":0.4673675522208214,"channel":1,"num_words":4,"start":537.02997,"end":538.32996},{"sentences":[{"text":"Mhmm.","start":538.10004,"end":538.60004,"sentiment":"positive","sentiment_score":0.38359904289245605}],"sentiment":"positive","sentiment_score":0.38359904289245605,"channel":0,"num_words":1,"start":538.10004,"end":538.60004},{"sentences":[{"text":"that.","start":538.47,"end":538.97,"sentiment":"positive","sentiment_score":0.5364149808883667},{"text":"Thank you.","start":539.02997,"end":539.85,"sentiment":"positive","sentiment_score":0.6758440136909485}],"sentiment":"positive","sentiment_score":0.6293676694234213,"channel":1,"num_words":3,"start":538.47,"end":539.85},{"sentences":[{"text":"Okay.","start":539.7,"end":540.2,"sentiment":"positive","sentiment_score":0.3533529043197632},{"text":"Yeah.","start":540.42004,"end":540.74005,"sentiment":"positive","sentiment_score":0.4067335426807403},{"text":"Thank you, Lilian.","start":540.74005,"end":541.72003,"sentiment":"positive","sentiment_score":0.6702481110890707},{"text":"Bye for now.","start":541.78,"end":542.76,"sentiment":"positive","sentiment_score":0.37242181102434796}],"sentiment":"positive","sentiment_score":0.4860120266675949,"channel":0,"num_words":8,"start":539.7,"end":542.76},{"sentences":[{"text":"Bye.","start":543.11,"end":543.61,"sentiment":"neutral","sentiment_score":0.2552586793899536}],"sentiment":"neutral","sentiment_score":0.2552586793899536,"channel":1,"num_words":1,"start":543.11,"end":543.61},{"sentences":[{"text":"Bye.","start":544.26,"end":544.76,"sentiment":"neutral","sentiment_score":-0.0973488837480545}],"sentiment":"neutral","sentiment_score":-0.0973488837480545,"channel":0,"num_words":1,"start":544.26,"end":544.76}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to report an ongoing issue with their internet. The representative explains that the issue is still being investigated and that the team is working on resolving it. The representative offers to send the customer information and coordinate a follow-up call once they have more information."},"intents":{"segments":[{"text":"I called a few days ago about an ongoing problem since the update to our Internet. And you guys were supposed to call me back letting me know that it was being looked at by your service people, and I haven't heard Okay.","start_word":18,"end_word":60,"intents":[{"intent":"Resolve internet access issue","confidence_score":0.018170893}]},{"text":"Actually, yes, we're in contact to them because we have a list of the TV streaming providers that customer was unable to access and some websites also.","start_word":350,"end_word":376,"intents":[{"intent":"Access websites","confidence_score":0.0073186434}]},{"text":"Actually, yes, we're in contact to them because we have a list of the TV streaming providers that customer was unable to access and some websites also. Mints.","start_word":350,"end_word":377,"intents":[{"intent":"Access tv streaming providers","confidence_score":0.24145865}]},{"text":"Is it okay if I confirm whether the website you you were unable still to access?","start_word":404,"end_word":419,"intents":[{"intent":"Confirm website access","confidence_score":0.2338429},{"intent":"Check availability","confidence_score":0.0023120644}]},{"text":"Do you mean are you still unable to access your TV streaming? Is it all channels, or there's some channel that it's already good now? Yes.","start_word":449,"end_word":474,"intents":[{"intent":"Access channels","confidence_score":0.23862223}]},{"text":"So, actually, once you run a speed test and the test is completed, you will see there is so that the country is now showing as Australia instead of The US. Yes.","start_word":558,"end_word":589,"intents":[{"intent":"Test in airtel","confidence_score":0.000037917755}]},{"text":"Do you want me to provide you the your credentials with? Yeah.","start_word":645,"end_word":656,"intents":[{"intent":"Provide credentials","confidence_score":0.40370554}]},{"text":"So with this issue so they're working on it, and they're speaking to the providers. Right? That's what you're saying? Yeah.","start_word":677,"end_word":697,"intents":[{"intent":"Resolve issue","confidence_score":0.060191598}]},{"text":"So can you tell what will happen when will will you let us know, update us with emails or something about what's happening? Yeah.","start_word":729,"end_word":752,"intents":[{"intent":"Update","confidence_score":0.030593507}]},{"text":"And regarding your bill, I will coordinate it to our accounts department for you to have a compensation or, like, a discount for the days that there's an issue with your Internet service. Yeah.","start_word":770,"end_word":803,"intents":[{"intent":"Coordinate","confidence_score":0.57334864}]},{"text":"Have you received my SMS message regarding the customer No. portal? Oh, SMS, is it? I was looking for an email. Sorry. Let me look at the SMS. Yeah. I can also send it via email. Yes. Email, please.","start_word":833,"end_word":871,"intents":[{"intent":"Send sms","confidence_score":0.00845219}]},{"text":"get back to you, Agnes. Just give us a callback then. Yeah.","start_word":950,"end_word":961,"intents":[{"intent":"Callback","confidence_score":0.013340165}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yeah. Hi. I called a few days ago about an ongoing problem since the update to our Internet. And you guys were supposed to call me back letting me know that it was being looked at by your service people, and I haven't heard Okay. I see. Have you tried to refresh your the application Yep. We've or done all that. We've done all the standard things. I've gone over it and over it.","start_word":0,"end_word":89,"sentiment":"neutral","sentiment_score":-0.07740780711174011},{"text":"It's but it's still not working, and the it's interfering with my my services, and I'm paying for those. So I'm really frustrated about it. I I had done all the updates and refreshing the case and turning it on and off and all sorts of things. So it's not it's not working.","start_word":90,"end_word":142,"sentiment":"negative","sentiment_score":-0.5228154063224792},{"text":"And then when I use my mobile and I turn the Wi Fi off my mobile and I just use the mobile data, it works.","start_word":143,"end_word":167,"sentiment":"neutral","sentiment_score":-0.23524287343025208},{"text":"So it's not my connection with those particular streaming.","start_word":168,"end_word":176,"sentiment":"negative","sentiment_score":-0.42707476019859314},{"text":"It's definitely since that Saturday night, what is the updates that you guys did? Okay. I see.","start_word":177,"end_word":193,"sentiment":"neutral","sentiment_score":-0.13310322165489197},{"text":"We're really sorry for the inconvenience this has causing you.","start_word":194,"end_word":203,"sentiment":"negative","sentiment_score":-0.36974045634269714},{"text":"So according to the back end team, they informed us just today that the Gail IP location issue has not been resolved. But, yeah, we're still receiving some complaint that some website is still unable to access, and there are some application that's still getting the different IP location. So right now, we're still investigating the issue why some website may still be blocked or experiencing access issues. Our team will be reaching out to the relevant providers today to request that the IP address be unblocked where necessary, and we will continue coordinating with them. So as of the moment, I there's still no estimated time for the restoration of this. So who what are they doing? They're reaching out to who? They're reaching out to the relevant providers to request that the IP address be unblocked. So do they know all the providers? Actually, yes, we're in contact to them because we have a list of the TV streaming providers that customer was unable to access and some websites also. Mints. Okay. Okay. Alright. So and okay. So can have you got a list? Have you got that list? Yeah. Actually, we have the list. But Okay. mhmm. Is it okay if I confirm whether the website you you were unable still to access? So what what well, what website is the problem that's vague to me, what you just said? Sorry? What what what are you what are you requesting from me? Do you mean are you still unable to access your TV streaming? Is it all channels, or there's some channel that it's already good now? Yes. No.","start_word":204,"end_word":475,"sentiment":"neutral","sentiment_score":-0.1525149127906736},{"text":"It's not all channels. It's the same ones that I have had issues with. I can't the Netflix keeps coming in and out on and off, and then there's times where I can't get it.","start_word":476,"end_word":510,"sentiment":"negative","sentiment_score":-0.4175341725349426},{"text":"Definitely Paramount plus. And Mhmm. then it's Yeah. the, Actually yeah. And and then Yes. it's the the the streaming of the nine SBS channel two, the the streaming of the 10 and the seven. Yeah. Actually, those channels application are already on our list. Right. Yeah. So, actually, once you run a speed test and the test is completed, you will see there is so that the country is now showing as Australia instead of The US. Yes. But, yeah, we're still investigating why some websites and channels are still unable to detect this IP location. Okay. So Mhmm. Yeah. I'm just trying to sign in to my Airtel.","start_word":511,"end_word":620,"sentiment":"neutral","sentiment_score":-0.04971907660365105},{"text":"It's not accepting my password.","start_word":621,"end_word":625,"sentiment":"negative","sentiment_score":-0.40058866143226624},{"text":"So gosh. You mean your customer portal? Yeah. Yeah. I guess if I just put forgot my password. Mhmm. Do you want me to provide you the your credentials with? Yeah. If you can, then I can see. Yeah. Okay. I'm going to send you a message shortly. Okay. Mhmm. So with this issue so they're working on it, and they're speaking to the providers. Right? That's what you're saying? Yeah. Actually but we still do not have the estimated time for the restoration of Okay. this. But Yeah. they're working on it now? But we're, yeah, we're in touch with them. Okay. So can you tell what will happen when will will you let us know, update us with emails or something about what's happening? Yeah. So once this is this issue is resolved, we're going to email you, Okay. yeah, regarding it. And regarding your bill, I will coordinate it to our accounts department for you to have a compensation or, like, a discount for the days that there's an issue with your Internet service. Yeah.","start_word":626,"end_word":803,"sentiment":"neutral","sentiment_score":-0.005223876890841495},{"text":"That would be good because it's been twelve days now.","start_word":804,"end_word":813,"sentiment":"positive","sentiment_score":0.3902278542518616},{"text":"Alright. So they're all working on it now.","start_word":814,"end_word":821,"sentiment":"neutral","sentiment_score":0.2636925280094147},{"text":"So okay. Good.","start_word":822,"end_word":824,"sentiment":"positive","sentiment_score":0.35689613223075867},{"text":"Yeah. Alright.","start_word":825,"end_word":826,"sentiment":"neutral","sentiment_score":0.05422758683562279},{"text":"We're really sorry for the inconvenience.","start_word":827,"end_word":832,"sentiment":"negative","sentiment_score":-0.3749711811542511},{"text":"Have you received my SMS message regarding the customer No. portal? Oh, SMS, is it? I was looking for an email. Sorry. Let me look at the SMS. Yeah. I can also send it via email. Yes. Email, please. I haven't received the Mhmm. SMS Okay. so far. Haven't received it yet. There you go. I sent it to you. Oh, Just yes. That's right. mhmm. Welcome Yeah. to okay. Below credentials in the customer portal. Yeah. I'll put that I'll try that again. I just I oh, I I see. Then it Mhmm. does for the email, not the login. But, anyway, that's I'll try that again. And if I can't get through, I'll I'll Okay. get back to you, Agnes. Just give us a callback then. Yeah. And I'll update you once I receive further information and update regarding the issue via call or email. Can I have both, please? Yeah. Sure. Yeah. I can Yeah. give you a call and email you also. Yeah.","start_word":833,"end_word":999,"sentiment":"neutral","sentiment_score":-0.01537684286515156},{"text":"I would appreciate Mhmm. that. Thank you. Okay. Yeah. Thank you, Lilian. Bye for now.","start_word":1000,"end_word":1014,"sentiment":"positive","sentiment_score":0.49911484122276306},{"text":"Bye. Bye.","start_word":1015,"end_word":1016,"sentiment":"neutral","sentiment_score":0.23334252834320068}],"average":{"sentiment":"neutral","sentiment_score":-0.09603421071941932}}}}