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Two one zero three. Mhmm. I'm sorry? 331 three one zero. Mhmm. Okay. Sorry. 245 Can you spell that one, please? C a t y? Mhmm. Okay. Is it Southbank, Vic 3006? Okay. Is it okay if I put you on hold? Let me just check the address. Hello? Yes. Thank you for waiting. So after checking the address, the address is available on the Linham Networks. Yeah. So if ever you decide to sign up our ordering processes via our website, you'll see there are available plan speed that we have and if you'll be needing a router and the contract term. Yes. Yeah. But I can walk you through if everyone so that I can explain the differences, or I can just provide you the website. Okay. So our website is airtel.net.au. Yeah. So if every will be needing assistance or just give us a callback so we can assist if ever or other inquiry. Yeah. And for the router, do you already have a router or you need to get a new one? Mhmm. Okay. Sure. We do also have a router offers via our web website. Yeah. And one one thing is you'll see on our website that we have twelve twenty four month contract and no contract at all. So please do know that if ever you decide to proceed with a contract, which is twelve or twenty four month, we have a cancellation fee. So if ever you'll be cancelling within the contract term. Yes. Unlike if no contract, you you only need to settle your outstanding balance that time. Okay. Yeah. Thank you. 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Good afternoon. This is Maureen from Ertograft support. How can I assist you today? Mhmm.\n\nOkay. May I have the full address, please, for me to check the account the address, sir? Two one zero three. Mhmm. I'm sorry?\n\n331 three one zero. Mhmm. Okay. Sorry. 245 Can you spell that one, please?\n\nC a t y? Mhmm. Okay. Is it Southbank, Vic 3006? Okay.\n\nIs it okay if I put you on hold? Let me just check the address. Hello? Yes. Thank you for waiting.\n\nSo after checking the address, the address is available on the Linham Networks. Yeah. So if ever you decide to sign up our ordering processes via our website, you'll see there are available plan speed that we have and if you'll be needing a router and the contract term. Yes. Yeah.\n\nBut I can walk you through if everyone so that I can explain the differences, or I can just provide you the website. Okay. So our website is airtel.net.au. Yeah. 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Good afternoon. This is Maureen from Ertograft support. How can I assist\n\nChannel 1: Hi.\n\nChannel 0: you today?\n\nChannel 1: I'm hello. Hi. I'm moving to a new building, and I wanted to check the connectivity there in the building.\n\nChannel 0: Mhmm. Okay. May I have the full address, please, for me to check the account the address,\n\nChannel 1: Yeah.\n\nChannel 0: sir?\n\nChannel 1: Yeah. Unit Number 3103\n\nChannel 0: Two one zero three. Mhmm.\n\nChannel 1: 33103.\n\nChannel 0: I'm sorry? 331\n\nChannel 1: Three one zero. No. No. 31\n\nChannel 0: three one zero.\n\nChannel 1: 03.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: 245 City Road\n\nChannel 0: Sorry. 245\n\nChannel 1: City Road,\n\nChannel 0: Can you spell that one, please?\n\nChannel 1: C I T Y\n\nChannel 0: C a t y?\n\nChannel 1: C I T\n\nChannel 0: Mhmm.\n\nChannel 1: Y R 0 A D Road.\n\nChannel 0: Okay. Is it Southbank, Vic 3006? Okay. Is it okay if I put you on hold? 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airtel.net.au.","start":290.69498,"end":293.755,"sentiment":"neutral","sentiment_score":0.07328643202781678}],"sentiment":"neutral","sentiment_score":0.07440404842297237,"channel":0,"num_words":6,"start":288.91,"end":293.755},{"sentences":[{"text":"Okay.","start":294.955,"end":295.435,"sentiment":"neutral","sentiment_score":0.1863664537668228},{"text":"Alright.","start":295.435,"end":295.935,"sentiment":"positive","sentiment_score":0.37286266684532166},{"text":"Thank you.","start":296.155,"end":296.975,"sentiment":"positive","sentiment_score":0.537626177072525}],"sentiment":"positive","sentiment_score":0.40862036868929863,"channel":1,"num_words":4,"start":294.955,"end":296.975},{"sentences":[{"text":"Yeah.","start":296.69498,"end":297.19498,"sentiment":"neutral","sentiment_score":0.20129773020744324},{"text":"So if every will be needing assistance or just give us a callback so we can assist if ever or other 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one one thing is you'll see on our website that we have twelve twenty four month contract and no contract at all.","start":319.95502,"end":331.59,"sentiment":"neutral","sentiment_score":-0.055288348832856056},{"text":"So please do know that if ever you decide to proceed with a contract, which is twelve or twenty four month, we have a cancellation fee.","start":332.07,"end":339.91,"sentiment":"neutral","sentiment_score":-0.24333048325318557},{"text":"So if ever you'll be cancelling within the contract term.","start":339.91,"end":342.65,"sentiment":"neutral","sentiment_score":-0.1524507075548172},{"text":"Yes.","start":345.11,"end":345.35,"sentiment":"neutral","sentiment_score":0.12408041208982468}],"sentiment":"neutral","sentiment_score":-0.1469241126638944,"channel":0,"num_words":61,"start":319.635,"end":345.35},{"sentences":[{"text":"Unlike if no contract, you you only need to settle your outstanding balance that 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The representative asks for the address and confirms the plan speed. The representative explains the differences between a router and a new router and offers to walk the customer through the website to explain the differences. The customer is informed of a twelve-month contract and a cancellation fee, and is advised to settle any outstanding balance if cancelling within the term."},"intents":{"segments":[{"text":"I'm moving to a new building, and I wanted to check the connectivity there in the building. Mhmm. Okay.","start_word":19,"end_word":37,"intents":[{"intent":"Check connectivity","confidence_score":0.56625634}]},{"text":"May I have the full address, please, for me to check the account the address, Yeah.","start_word":38,"end_word":53,"intents":[{"intent":"Obtain address","confidence_score":0.016105099}]},{"text":"Is it okay if I put you on hold? Let me just Yes.","start_word":118,"end_word":130,"intents":[{"intent":"Put on hold","confidence_score":0.0315637}]},{"text":"So if ever you decide to sign up our ordering processes via our website, you'll see there are available plan speed that we have and if you'll be needing a router and the contract term. Okay.","start_word":160,"end_word":195,"intents":[{"intent":"Check plan speeds","confidence_score":0.03758114},{"intent":"Check router availability","confidence_score":0.09293027}]},{"text":"Okay.","start_word":194,"end_word":194,"intents":[{"intent":"Check router offer","confidence_score":0.0019420281}]},{"text":"But I can walk you through if everyone so that I can explain the differences, or I can just provide you the website. Okay.","start_word":205,"end_word":228,"intents":[{"intent":"Explain different plans","confidence_score":0.00013706235},{"intent":"Provide information","confidence_score":0.003538738}]},{"text":"So our website is airtel.net.au. Okay.","start_word":239,"end_word":244,"intents":[{"intent":"Provide website","confidence_score":0.88957936},{"intent":"Provide website","confidence_score":0.14639871},{"intent":"Provide website","confidence_score":0.148649},{"intent":"Provide website","confidence_score":0.28616756}]},{"text":"And for the router, do you already have a router or you need to get a new one?","start_word":275,"end_word":292,"intents":[{"intent":"Inquire about router","confidence_score":0.0027741538}]},{"text":"And for the router, do you already have a router or you need to get a new one? I need to get a new one. Mhmm.","start_word":275,"end_word":300,"intents":[{"intent":"Assist with router","confidence_score":0.007259926}]},{"text":"And one one thing is you'll see on our website that we have twelve twenty four month contract and no contract at all. So please do know that if ever you decide to proceed with a contract, which is twelve or twenty four month, we have a cancellation fee.","start_word":317,"end_word":365,"intents":[{"intent":"Confirm contract terms","confidence_score":0.1175796},{"intent":"End conversation","confidence_score":0.0028161088}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Ertograft support. How can I assist you Hi.","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.46567630767822266},{"text":"today? I'm hello. Hi. I'm moving to a new building, and I wanted to check the connectivity there in the building. Mhmm. Okay. May I have the full address, please, for me to check the account the address, Yeah. sir? Yeah. Unit Number 3103 Two one zero three. Mhmm. 33103. I'm sorry? 331 Three one zero. No. No. 31 three one zero. 03. Mhmm. Okay. 245 City Road Sorry. 245 City Road, Can you spell that one, please? C I T Y C a t y? C I T Mhmm. Y R 0 A D Road. Okay. Is it Southbank, Vic 3006? Okay. Is it okay if I put you on hold? Let me just Yes. check the address. Yes.","start_word":15,"end_word":134,"sentiment":"neutral","sentiment_score":0.005933059379458427},{"text":"Thank you.","start_word":135,"end_word":136,"sentiment":"positive","sentiment_score":0.3709907531738281},{"text":"Hello? Hello? Yes.","start_word":137,"end_word":139,"sentiment":"neutral","sentiment_score":0.1483994871377945},{"text":"Thank you for waiting.","start_word":140,"end_word":143,"sentiment":"positive","sentiment_score":0.46989449858665466},{"text":"So after checking the address, the address is available on the Linham Networks. Yes. Yeah. So if ever you decide to sign up our ordering processes via our website, you'll see there are available plan speed that we have and if you'll be needing a router and the contract term. Okay. So I have to check it online. Yes. Right? Yeah. But I can walk you through if everyone so that I can explain the differences, or I can just provide you the website. Okay. Then that's fine. I can look it up online. Okay. So our website is airtel.net.au. Okay.","start_word":144,"end_word":244,"sentiment":"neutral","sentiment_score":0.0834962910059655},{"text":"Alright. Thank you.","start_word":245,"end_word":247,"sentiment":"positive","sentiment_score":0.45385968685150146},{"text":"Yeah. So if every will be needing assistance or just give us a callback so we can assist if ever or other inquiry.","start_word":248,"end_word":270,"sentiment":"neutral","sentiment_score":0.15789583325386047},{"text":"Thank you.","start_word":271,"end_word":272,"sentiment":"positive","sentiment_score":0.358952134847641},{"text":"Sure. Yeah. And for the router, do you already have a router or you need to get a new one? I need to get a new one. Mhmm. Okay. Sure. We do also have a router offers via our web Okay. website. Thanks. Yeah. And one one thing is you'll see on our website that we have twelve twenty four month contract and no contract at all. So please do know that if ever you decide to proceed with a contract, which is twelve or twenty four month, we have a cancellation fee. So if ever you'll be cancelling within the contract term. Yes. Unlike if no contract, you you only need to settle your outstanding balance that time. Okay.","start_word":273,"end_word":392,"sentiment":"neutral","sentiment_score":-0.065119846817106},{"text":"Yeah. Thank you. Bye.","start_word":393,"end_word":396,"sentiment":"positive","sentiment_score":0.5673980116844177}],"average":{"sentiment":"neutral","sentiment_score":0.054182792331861414}}}}