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Thank you so much for answering my phone call. Gaurav, I just wanted to ask the last four digits of your card that you used for your payment. In that way, I could process your refund of $10 as per your request. Sure. Yeah. So tech technically, I do see on here. I was advised by our tech team that they've already coordinated to our provisioning team. They might be sending your router, if not later today, tomorrow morning, and then you should be receiving this within four days because we will be sending it through a standard core stage. 88. You caught up. 886. Oh, I'm sorry. This is only 3. The last four? Okay. Perfect. Thank you. So here's what I'm going to do. I'll be processing the $10 refund, and then afterwards, I'll be sending you an email with the screenshot for your reference. Okay? Alright. Thank you so much. And if you need any assistance, please let us know, and we're here to help. Okay? Alright. Thank you. Have a good one. Be safe. 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accounts? Hi. Good afternoon. This is Airtel accounts. My name is Melissa.\n\nAm I speaking to Gaurav Sanha? Hi. How are you today? That's great to hear. I'm fine.\n\nThank you so much for answering my phone call. Gaurav, I just wanted to ask the last four digits of your card that you used for your payment. In that way, I could process your refund of $10 as per your request. Sure. Yeah.\n\nSo tech technically, I do see on here. I was advised by our tech team that they've already coordinated to our provisioning team. They might be sending your router, if not later today, tomorrow morning, and then you should be receiving this within four days because we will be sending it through a standard core stage. 88. You caught up.\n\n886. Oh, I'm sorry. This is only 3. The last four? Okay.\n\nPerfect. Thank you. So here's what I'm going to do. I'll be processing the $10 refund, and then afterwards, I'll be sending you an email with the screenshot for your reference. Okay?\n\nAlright. Thank you so much. And if you need any assistance, please let us know, and we're here to help. Okay? Alright.\n\nThank you. Have a good one. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Airtel accounts?","start":8.0,"end":8.98,"sentiment":"neutral","sentiment_score":0.003413161961361766},{"text":"Hi.","start":15.445,"end":15.684999,"sentiment":"neutral","sentiment_score":0.06776086986064911},{"text":"Good afternoon.","start":15.684999,"end":16.505,"sentiment":"neutral","sentiment_score":0.14163758605718613},{"text":"This is Airtel accounts.","start":16.725,"end":18.404999,"sentiment":"neutral","sentiment_score":0.08373264223337173},{"text":"My name is Melissa.","start":18.404999,"end":19.465,"sentiment":"neutral","sentiment_score":0.06368201319128275}],"sentiment":"neutral","sentiment_score":0.07288622981510483,"num_words":13,"start":8.0,"end":19.465},{"sentences":[{"text":"Am I speaking to Gaurav Sanha?","start":19.525,"end":21.465,"sentiment":"neutral","sentiment_score":0.048437787840763726},{"text":"Hi.","start":23.685,"end":24.005001,"sentiment":"neutral","sentiment_score":0.18139386177062988},{"text":"How are you 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Hello? Yes. You are. Very good, Melissa.\n\nHow about yourself? Yeah. Perfect. Give me one second. So just wanna check when am I getting the router then?\n\nNo problem. Yes. The end of card is two last three digits, 886. 886. 2886.\n\nPerfect. Thank you. Appreciate it. Mhmm. Sure thing.\n\nThank you. Bye bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reasons for calling, I'll see if this person is available.","start":0.08,"end":4.42,"sentiment":"neutral","sentiment_score":0.006673103634966537},{"text":"Hello?","start":13.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.01076027937233448},{"text":"Yes.","start":22.135,"end":22.535,"sentiment":"neutral","sentiment_score":0.07012361288070679},{"text":"You are.","start":22.535,"end":23.355,"sentiment":"neutral","sentiment_score":0.0996067151427269},{"text":"Very good, Melissa.","start":25.255001,"end":26.295,"sentiment":"positive","sentiment_score":0.5626632372538248}],"sentiment":"neutral","sentiment_score":0.09021116054171453,"num_words":23,"start":0.08,"end":26.295},{"sentences":[{"text":"How about yourself?","start":26.295,"end":27.115,"sentiment":"positive","sentiment_score":0.38209108511606854},{"text":"Yeah.","start":43.895,"end":44.215,"sentiment":"neutral","sentiment_score":0.15083208680152893},{"text":"Perfect.","start":44.215,"end":44.535,"sentiment":"neutral","sentiment_score":0.2634856104850769},{"text":"Give me one second.","start":44.535,"end":46.075,"sentiment":"neutral","sentiment_score":0.1476401649415493},{"text":"So just wanna check when am I getting the router then?","start":51.015,"end":53.835,"sentiment":"neutral","sentiment_score":0.03156107427044348}],"sentiment":"neutral","sentiment_score":0.12491617146879434,"num_words":20,"start":26.295,"end":53.835},{"sentences":[{"text":"No problem.","start":79.975006,"end":80.715004,"sentiment":"neutral","sentiment_score":0.06934216246008873},{"text":"Yes.","start":80.855,"end":81.175,"sentiment":"neutral","sentiment_score":0.03168767690658569},{"text":"The end of card is two last three digits, 886.","start":81.175,"end":85.275,"sentiment":"neutral","sentiment_score":0.005781529890373349},{"text":"886.","start":89.05,"end":89.95,"sentiment":"neutral","sentiment_score":0.0033051311038434505},{"text":"2886.","start":99.53,"end":100.91,"sentiment":"neutral","sentiment_score":0.0054926141165196896}],"sentiment":"neutral","sentiment_score":0.015799003063390653,"num_words":15,"start":79.975006,"end":100.91},{"sentences":[{"text":"Perfect.","start":113.385,"end":113.885,"sentiment":"neutral","sentiment_score":0.31533926725387573},{"text":"Thank you.","start":113.945,"end":114.345,"sentiment":"positive","sentiment_score":0.38886211812496185},{"text":"Appreciate it.","start":114.345,"end":115.245,"sentiment":"positive","sentiment_score":0.4608629643917084},{"text":"Mhmm.","start":120.8,"end":120.96,"sentiment":"neutral","sentiment_score":0.054965466260910034},{"text":"Sure thing.","start":120.96,"end":121.44,"sentiment":"neutral","sentiment_score":0.14325422048568726}],"sentiment":"neutral","sentiment_score":0.2945329174399376,"num_words":8,"start":113.385,"end":121.44},{"sentences":[{"text":"Thank you.","start":121.44,"end":121.920006,"sentiment":"neutral","sentiment_score":0.24763061106204987},{"text":"Bye bye.","start":121.920006,"end":122.740005,"sentiment":"neutral","sentiment_score":0.16584645211696625},{"text":"You too.","start":124.240005,"end":124.880005,"sentiment":"neutral","sentiment_score":0.18606410920619965},{"text":"Bye.","start":124.880005,"end":125.380005,"sentiment":"neutral","sentiment_score":0.13435330986976624}],"sentiment":"neutral","sentiment_score":0.19049080780574254,"num_words":7,"start":121.44,"end":125.380005}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reasons for calling, I'll see if this person is available.\n\nChannel 0: Airtel accounts?\n\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to Gaurav Sanha?\n\nChannel 1: Yes. You are.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Very good, Melissa. How about yourself?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering my phone call. Gaurav, I just wanted to ask the last four digits of your card that you used for your payment. In that way, I could process your refund of $10 as per your request.\n\nChannel 1: Yeah. Perfect. Give me one second.\n\nChannel 0: Sure.\n\nChannel 1: So just wanna check when am I getting the router then?\n\nChannel 0: Yeah. So tech technically, I do see on here. I was advised by our tech team that they've already coordinated to our provisioning team. They might be sending your router, if not later today, tomorrow morning, and then you should be receiving this within four days because we will be sending it through a standard core stage.\n\nChannel 1: No problem. Yes. The end of card is two last three digits, 886.\n\nChannel 0: 88. You caught up.\n\nChannel 1: 886.\n\nChannel 0: 886. Oh, I'm sorry. This is only 3. The last four?\n\nChannel 1: 2886.\n\nChannel 0: Okay. Perfect. Thank you. So here's what I'm going to do. I'll be processing the $10 refund, and then afterwards, I'll be sending you an email with the screenshot for your reference.\n\nOkay?\n\nChannel 1: Perfect. Thank you. Appreciate it.\n\nChannel 0: Alright. Thank you so much. And if you need any assistance, please let us know, and we're here to help. Okay?\n\nChannel 1: Mhmm. Sure thing. Thank you. Bye\n\nChannel 0: Alright.\n\nChannel 1: bye.\n\nChannel 0: Thank you. Have a good one. Be safe.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reasons for calling, I'll see if this person is available.","start":0.08,"end":4.42,"sentiment":"neutral","sentiment_score":0.006673103634966537}],"sentiment":"neutral","sentiment_score":0.006673103634966537,"channel":1,"num_words":16,"start":0.08,"end":4.42},{"sentences":[{"text":"Airtel accounts?","start":8.0,"end":8.98,"sentiment":"neutral","sentiment_score":0.003413161961361766}],"sentiment":"neutral","sentiment_score":0.003413161961361766,"channel":0,"num_words":2,"start":8.0,"end":8.98},{"sentences":[{"text":"Hello?","start":13.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.01076027937233448}],"sentiment":"neutral","sentiment_score":0.01076027937233448,"channel":1,"num_words":1,"start":13.5199995,"end":14.0199995},{"sentences":[{"text":"Hi.","start":15.445,"end":15.684999,"sentiment":"neutral","sentiment_score":0.06776086986064911},{"text":"Good 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request.","start":37.760002,"end":42.805,"sentiment":"neutral","sentiment_score":0.2033185437321663}],"sentiment":"neutral","sentiment_score":0.30687276894847554,"channel":0,"num_words":48,"start":27.6,"end":42.805},{"sentences":[{"text":"Yeah.","start":43.895,"end":44.215,"sentiment":"neutral","sentiment_score":0.15083208680152893},{"text":"Perfect.","start":44.215,"end":44.535,"sentiment":"neutral","sentiment_score":0.2634856104850769},{"text":"Give me one second.","start":44.535,"end":46.075,"sentiment":"neutral","sentiment_score":0.1476401649415493}],"sentiment":"neutral","sentiment_score":0.16747972617546716,"channel":1,"num_words":6,"start":43.895,"end":46.075},{"sentences":[{"text":"Sure.","start":47.585,"end":48.085,"sentiment":"neutral","sentiment_score":0.07004185020923615}],"sentiment":"neutral","sentiment_score":0.07004185020923615,"channel":0,"num_words":1,"start":47.585,"end":48.085},{"sentences":[{"text":"So just wanna check when am I getting the router 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I'll be sending you an email with the screenshot for your reference.","start":104.66499,"end":112.604996,"sentiment":"neutral","sentiment_score":0.13902089354537783}],"sentiment":"neutral","sentiment_score":0.15017324406653643,"channel":0,"num_words":32,"start":101.384995,"end":112.604996},{"sentences":[{"text":"Okay?","start":112.66499,"end":113.16,"sentiment":"neutral","sentiment_score":0.109825998544693}],"sentiment":"neutral","sentiment_score":0.109825998544693,"channel":0,"num_words":1,"start":112.66499,"end":113.16},{"sentences":[{"text":"Perfect.","start":113.385,"end":113.885,"sentiment":"neutral","sentiment_score":0.31533926725387573},{"text":"Thank you.","start":113.945,"end":114.345,"sentiment":"positive","sentiment_score":0.38886211812496185},{"text":"Appreciate 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you.","start":122.520004,"end":123.0,"sentiment":"positive","sentiment_score":0.4132012575864792},{"text":"Have a good one.","start":123.0,"end":123.8,"sentiment":"positive","sentiment_score":0.43881694972515106},{"text":"Be safe.","start":123.8,"end":124.54,"sentiment":"neutral","sentiment_score":0.30116404592990875}],"sentiment":"positive","sentiment_score":0.3979998007416725,"channel":0,"num_words":8,"start":122.520004,"end":124.54},{"sentences":[{"text":"You too.","start":124.240005,"end":124.880005,"sentiment":"neutral","sentiment_score":0.18606410920619965},{"text":"Bye.","start":124.880005,"end":125.380005,"sentiment":"neutral","sentiment_score":0.13435330986976624}],"sentiment":"neutral","sentiment_score":0.16882717609405518,"channel":1,"num_words":3,"start":124.240005,"end":125.380005},{"sentences":[{"text":"Bye 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The representative confirms that the technician has already coordinated the refund and will send the router soon, and the customer will receive an email with a screenshot of the reference. The call ends with the representative offering assistance and reminding the customer to be safe."},"intents":{"segments":[{"text":"Gaurav, I just wanted to ask the last four digits of your card that you used for your payment. In that way, I could process your refund of $10 as per your request. Yeah.","start_word":65,"end_word":98,"intents":[{"intent":"Process refund","confidence_score":0.41828686}]}]},"sentiments":{"segments":[{"text":"If you record your name and reasons for calling, I'll see if this person is available. Airtel accounts? Hello? Hi. Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to Gaurav Sanha? Yes. You are. Hi. How are you today?","start_word":0,"end_word":43,"sentiment":"neutral","sentiment_score":0.06341443210840225},{"text":"Very good, Melissa. How about yourself? That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":44,"end_word":64,"sentiment":"positive","sentiment_score":0.5644547939300537},{"text":"Gaurav, I just wanted to ask the last four digits of your card that you used for your payment. In that way, I could process your refund of $10 as per your request. Yeah. Perfect. Give me one second. Sure. So just wanna check when am I getting the router then? Yeah. So tech technically, I do see on here. I was advised by our tech team that they've already coordinated to our provisioning team. They might be sending your router, if not later today, tomorrow morning, and then you should be receiving this within four days because we will be sending it through a standard core stage. No problem. Yes. The end of card is two last three digits, 886. 88. You caught up. 886. 886. Oh, I'm sorry. This is only 3. The last four? 2886. Okay. Perfect. Thank you. So here's what I'm going to do. I'll be processing the $10 refund, and then afterwards, I'll be sending you an email with the screenshot for your reference. Okay? Perfect.","start_word":65,"end_word":236,"sentiment":"neutral","sentiment_score":0.09765501320362092},{"text":"Thank you. Appreciate it.","start_word":237,"end_word":240,"sentiment":"positive","sentiment_score":0.4378014802932739},{"text":"Alright.","start_word":241,"end_word":241,"sentiment":"neutral","sentiment_score":0.2038903683423996},{"text":"Thank you so much.","start_word":242,"end_word":245,"sentiment":"positive","sentiment_score":0.33598044514656067},{"text":"And if you need any assistance, please let us know, and we're here to help. Okay? Mhmm. Sure thing. Thank you. Bye Alright. bye.","start_word":246,"end_word":269,"sentiment":"neutral","sentiment_score":0.16300253570079803},{"text":"Thank you. Have a good one.","start_word":270,"end_word":275,"sentiment":"positive","sentiment_score":0.43332481384277344},{"text":"Be safe. You too. Bye. Bye bye.","start_word":276,"end_word":282,"sentiment":"neutral","sentiment_score":0.17112736403942108}],"average":{"sentiment":"neutral","sentiment_score":0.15419951204545887}}}}