{"metadata":{"transaction_key":"deprecated","request_id":"01a07941-7195-7472-973e-8f9bf2445a6a","sha256":"a5e7edec00e3eb2c7872be21375a3601123555e5a678251b69fa43c8522260c3","created":"2026-09-07T00:25:28.566Z","duration":125.423935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":285,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":315,"output_tokens":315},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":315,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Yes, Melanie. Good morning. I'm looking for Tim. Tim weller? Yes. Yes. Tim Crossweller from IT. Mary from Vigilance AI? Yes. Garcia. That's right. We are going to present cybersecurity with him. Cybersecurity. Yes. Yes. We are going to present. Sydney? Thank you. I see. No worries. If in that's the case, I'll just drop an email to Tim. Thank you.","confidence":0.99121094,"words":[{"word":"yes","start":11.5199995,"end":12.0199995,"confidence":0.90771484,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.09113769233226776},{"word":"melanie","start":12.08,"end":12.58,"confidence":0.99121094,"punctuated_word":"Melanie.","sentiment":"neutral","sentiment_score":0.13767020404338837},{"word":"good","start":12.719999,"end":12.96,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.29771387577056885},{"word":"morning","start":12.96,"end":13.46,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.25253498554229736},{"word":"i'm","start":13.5199995,"end":13.759999,"confidence":0.99316406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09823824465274812},{"word":"looking","start":13.759999,"end":14.16,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.0677761510014534},{"word":"for","start":14.16,"end":14.66,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05589074268937111},{"word":"tim","start":14.719999,"end":15.219999,"confidence":0.96362305,"punctuated_word":"Tim.","sentiment":"neutral","sentiment_score":0.04516485333442688},{"word":"tim","start":19.635,"end":20.135,"confidence":0.8588867,"punctuated_word":"Tim","sentiment":"neutral","sentiment_score":0.013487347401678562},{"word":"weller","start":20.675,"end":21.175,"confidence":0.70686847,"punctuated_word":"weller?","sentiment":"neutral","sentiment_score":0.001703491434454918},{"word":"yes","start":25.955,"end":26.455,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0004984932020306587},{"word":"yes","start":26.675,"end":27.154999,"confidence":0.9995117,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.014434092678129671},{"word":"tim","start":27.154999,"end":27.635,"confidence":0.9838867,"punctuated_word":"Tim","sentiment":"neutral","sentiment_score":0.010355859063565733},{"word":"crossweller","start":27.635,"end":28.135,"confidence":0.8465169,"punctuated_word":"Crossweller","sentiment":"neutral","sentiment_score":0.014560988172888756},{"word":"from","start":28.515,"end":28.994999,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02957770973443985},{"word":"it","start":28.994999,"end":29.494999,"confidence":0.8388672,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.025956977158784863},{"word":"mary","start":34.46,"end":34.96,"confidence":0.98095703,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.04241064935922623},{"word":"from","start":35.5,"end":36.0,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04420911893248558},{"word":"vigilance","start":36.06,"end":36.56,"confidence":0.7702637,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.042176827788352966},{"word":"ai","start":37.02,"end":37.52,"confidence":0.8708496,"punctuated_word":"AI?","sentiment":"neutral","sentiment_score":0.043183427304029465},{"word":"yes","start":41.98,"end":42.48,"confidence":0.88183594,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.046290457248687744},{"word":"garcia","start":49.315002,"end":49.815002,"confidence":0.7512207,"punctuated_word":"Garcia.","sentiment":"neutral","sentiment_score":0.026885077357292175},{"word":"that's","start":50.115,"end":50.435,"confidence":0.9926758,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1364072561264038},{"word":"right","start":50.435,"end":50.935,"confidence":1.0,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.12034612894058228},{"word":"we","start":54.195,"end":54.435,"confidence":0.99316406,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.007891040295362473},{"word":"are","start":54.435,"end":54.595,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.009189538657665253},{"word":"going","start":54.595,"end":54.995003,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.004395093768835068},{"word":"to","start":54.995003,"end":55.155,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0025252215564250946},{"word":"present","start":55.155,"end":55.655,"confidence":0.99902344,"punctuated_word":"present","sentiment":"neutral","sentiment_score":-0.02849944308400154},{"word":"cybersecurity","start":55.955,"end":56.455,"confidence":0.87841797,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.012183468788862228},{"word":"with","start":57.155,"end":57.395,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.01956958696246147},{"word":"him","start":57.395,"end":57.895,"confidence":0.7141113,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.029182402417063713},{"word":"cybersecurity","start":63.170002,"end":63.670002,"confidence":0.9609375,"punctuated_word":"Cybersecurity.","sentiment":"neutral","sentiment_score":-0.07173848152160645},{"word":"yes","start":71.89,"end":72.39,"confidence":1.0,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.00889163464307785},{"word":"yes","start":75.985,"end":76.485,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01782497577369213},{"word":"we","start":76.705,"end":76.865,"confidence":0.63623047,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.0071564726531505585},{"word":"are","start":76.865,"end":77.104996,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.009026074782013891},{"word":"going","start":77.104996,"end":77.424995,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.008320972323417664},{"word":"to","start":77.424995,"end":77.585,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012288179248571396},{"word":"present","start":77.585,"end":78.085,"confidence":0.69677734,"punctuated_word":"present.","sentiment":"neutral","sentiment_score":0.008206590078771114},{"word":"sydney","start":85.744995,"end":86.244995,"confidence":0.78466797,"punctuated_word":"Sydney?","sentiment":"neutral","sentiment_score":-0.01098858192563057},{"word":"thank","start":90.409996,"end":90.81,"confidence":0.9838867,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2202550321817398},{"word":"you","start":90.81,"end":91.31,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2215033918619156},{"word":"i","start":113.81894,"end":114.31894,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02854011207818985},{"word":"see","start":114.938934,"end":115.438934,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.04151919484138489},{"word":"no","start":116.05894,"end":116.29894,"confidence":0.93603516,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11650333553552628},{"word":"worries","start":116.29894,"end":116.69894,"confidence":0.97436523,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.10719221830368042},{"word":"if","start":116.69894,"end":116.85894,"confidence":0.9707031,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.08124858140945435},{"word":"in","start":116.85894,"end":117.018936,"confidence":0.48632812,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06453881412744522},{"word":"that's","start":117.018936,"end":117.17894,"confidence":0.81884766,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.0876471996307373},{"word":"the","start":117.17894,"end":117.338936,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06442905962467194},{"word":"case","start":117.338936,"end":117.57894,"confidence":0.99560547,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":0.1075444519519806},{"word":"i'll","start":117.57894,"end":117.81894,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1660325825214386},{"word":"just","start":117.81894,"end":118.21894,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1839579939842224},{"word":"drop","start":118.21894,"end":118.61894,"confidence":0.9892578,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":0.10928764194250108},{"word":"an","start":118.61894,"end":118.85894,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1266418099403381},{"word":"email","start":118.85894,"end":119.25894,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.14497967064380646},{"word":"to","start":119.25894,"end":119.41894,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.136345237493515},{"word":"tim","start":119.41894,"end":119.91894,"confidence":0.97143555,"punctuated_word":"Tim.","sentiment":"neutral","sentiment_score":0.15166130661964417},{"word":"thank","start":120.53894,"end":120.85894,"confidence":0.5878906,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4110123813152313},{"word":"you","start":120.85894,"end":121.35894,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35953399538993835}],"paragraphs":{"transcript":"\nYes, Melanie. Good morning. I'm looking for Tim. Tim weller? Yes.\n\nYes. Tim Crossweller from IT. Mary from Vigilance AI? Yes. Garcia.\n\nThat's right. We are going to present cybersecurity with him. Cybersecurity. Yes. Yes.\n\nWe are going to present. Sydney? Thank you. I see. No worries.\n\nIf in that's the case, I'll just drop an email to Tim. Thank you.","paragraphs":[{"sentences":[{"text":"Yes, Melanie.","start":11.5199995,"end":12.58,"sentiment":"neutral","sentiment_score":0.11440394818782806},{"text":"Good morning.","start":12.719999,"end":13.46,"sentiment":"neutral","sentiment_score":0.2751244306564331},{"text":"I'm looking for Tim.","start":13.5199995,"end":15.219999,"sentiment":"neutral","sentiment_score":0.06676749791949987},{"text":"Tim weller?","start":19.635,"end":21.175,"sentiment":"neutral","sentiment_score":0.00759541941806674},{"text":"Yes.","start":25.955,"end":26.455,"sentiment":"neutral","sentiment_score":0.0004984932020306587}],"sentiment":"neutral","sentiment_score":0.09652873467315327,"num_words":11,"start":11.5199995,"end":26.455},{"sentences":[{"text":"Yes.","start":26.675,"end":27.154999,"sentiment":"neutral","sentiment_score":0.014434092678129671},{"text":"Tim Crossweller from IT.","start":27.154999,"end":29.494999,"sentiment":"neutral","sentiment_score":0.0201128835324198},{"text":"Mary from Vigilance AI?","start":34.46,"end":37.52,"sentiment":"neutral","sentiment_score":0.04299500584602356},{"text":"Yes.","start":41.98,"end":42.48,"sentiment":"neutral","sentiment_score":0.046290457248687744},{"text":"Garcia.","start":49.315002,"end":49.815002,"sentiment":"neutral","sentiment_score":0.026885077357292175}],"sentiment":"neutral","sentiment_score":0.03091283498162573,"num_words":11,"start":26.675,"end":49.815002},{"sentences":[{"text":"That's right.","start":50.115,"end":50.935,"sentiment":"neutral","sentiment_score":0.12837669253349304},{"text":"We are going to present cybersecurity with him.","start":54.195,"end":57.895,"sentiment":"neutral","sentiment_score":-0.014179474441334605},{"text":"Cybersecurity.","start":63.170002,"end":63.670002,"sentiment":"neutral","sentiment_score":-0.07173848152160645},{"text":"Yes.","start":71.89,"end":72.39,"sentiment":"neutral","sentiment_score":0.00889163464307785},{"text":"Yes.","start":75.985,"end":76.485,"sentiment":"neutral","sentiment_score":0.01782497577369213}],"sentiment":"neutral","sentiment_score":0.007561209110113291,"num_words":13,"start":50.115,"end":76.485},{"sentences":[{"text":"We are going to present.","start":76.705,"end":78.085,"sentiment":"neutral","sentiment_score":0.008999657817184925},{"text":"Sydney?","start":85.744995,"end":86.244995,"sentiment":"neutral","sentiment_score":-0.01098858192563057},{"text":"Thank you.","start":90.409996,"end":91.31,"sentiment":"neutral","sentiment_score":0.2208792120218277},{"text":"I see.","start":113.81894,"end":115.438934,"sentiment":"neutral","sentiment_score":0.03502965345978737},{"text":"No worries.","start":116.05894,"end":116.69894,"sentiment":"neutral","sentiment_score":0.11184777691960335}],"sentiment":"neutral","sentiment_score":0.06412691599689424,"num_words":12,"start":76.705,"end":116.69894},{"sentences":[{"text":"If in that's the case, I'll just drop an email to Tim.","start":116.69894,"end":119.91894,"sentiment":"neutral","sentiment_score":0.11869286249081294},{"text":"Thank you.","start":120.53894,"end":121.35894,"sentiment":"positive","sentiment_score":0.38527318835258484}],"sentiment":"neutral","sentiment_score":0.15677576618535177,"num_words":14,"start":116.69894,"end":121.35894}]}}]},{"alternatives":[{"transcript":"Thank you for calling Van der Meer Consulting. Melanie speaking. How may I help you? Or Tim? Sorry. The line just cut out there. Did you say Tim, t I m? Yes. I'll certainly try the line for you. Can I take your name, please? Vigilance AI. And, Mary, your last name is g a r c I a. And the reason for your call today, please, Mary? Sorry. You're presenting alright. So you're you're doing a presentation with them, or you you're wanting to present cybersecurity to them? Okay. Just bear with me one moment. And, sorry, the location you're calling from? Sydney? Thank you. One moment, please. Hi, Mary. Thank you for holding. The line is busy at the moment. But what if I can take your best contact number, I'll arrange a callback for you. Oh, okay. Alright. Bye then.","confidence":0.9980469,"words":[{"word":"thank","start":6.08,"end":6.3199997,"confidence":0.98095703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5655942559242249},{"word":"you","start":6.3199997,"end":6.48,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5658072233200073},{"word":"for","start":6.48,"end":6.64,"confidence":0.99609375,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5536821484565735},{"word":"calling","start":6.64,"end":7.12,"confidence":0.9980469,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5479752421379089},{"word":"van","start":7.12,"end":7.2799997,"confidence":0.31713867,"punctuated_word":"Van","sentiment":"positive","sentiment_score":0.5937381982803345},{"word":"der","start":7.2799997,"end":7.44,"confidence":0.46118164,"punctuated_word":"der","sentiment":"positive","sentiment_score":0.4924873113632202},{"word":"meer","start":7.44,"end":7.68,"confidence":0.8425293,"punctuated_word":"Meer","sentiment":"positive","sentiment_score":0.5832506418228149},{"word":"consulting","start":7.68,"end":8.18,"confidence":0.94433594,"punctuated_word":"Consulting.","sentiment":"positive","sentiment_score":0.6319408416748047},{"word":"melanie","start":8.4,"end":8.88,"confidence":0.9951172,"punctuated_word":"Melanie","sentiment":"positive","sentiment_score":0.5168470740318298},{"word":"speaking","start":8.88,"end":9.2,"confidence":0.9995117,"punctuated_word":"speaking.","sentiment":"positive","sentiment_score":0.4467146396636963},{"word":"how","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3771035373210907},{"word":"may","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.4128405749797821},{"word":"i","start":9.5199995,"end":9.599999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3724112808704376},{"word":"help","start":9.599999,"end":9.92,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.39492085576057434},{"word":"you","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.36643362045288086},{"word":"or","start":17.935001,"end":18.095001,"confidence":0.7324219,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.03044039197266102},{"word":"tim","start":18.095001,"end":18.595001,"confidence":0.9477539,"punctuated_word":"Tim?","sentiment":"neutral","sentiment_score":0.04224841669201851},{"word":"sorry","start":22.575,"end":22.895,"confidence":0.9760742,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.13002291321754456},{"word":"the","start":22.895,"end":22.975,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.20654048025608063},{"word":"line","start":22.975,"end":23.215,"confidence":1.0,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.3327549397945404},{"word":"just","start":23.215,"end":23.455,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.24436983466148376},{"word":"cut","start":23.455,"end":23.695,"confidence":0.9941406,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":-0.26060470938682556},{"word":"out","start":23.695,"end":23.855,"confidence":0.99609375,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.2768324911594391},{"word":"there","start":23.855,"end":24.015,"confidence":0.9301758,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.24016143381595612},{"word":"did","start":24.015,"end":24.175,"confidence":1.0,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.08384610712528229},{"word":"you","start":24.175,"end":24.335,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06586714833974838},{"word":"say","start":24.335,"end":24.654999,"confidence":0.99902344,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.0559091754257679},{"word":"tim","start":24.654999,"end":25.055,"confidence":0.96435547,"punctuated_word":"Tim,","sentiment":"neutral","sentiment_score":-0.06371915340423584},{"word":"t","start":25.055,"end":25.375,"confidence":0.9892578,"punctuated_word":"t","sentiment":"neutral","sentiment_score":-0.06806845963001251},{"word":"i","start":25.375,"end":25.615,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05747323855757713},{"word":"m","start":25.615,"end":26.115,"confidence":0.9951172,"punctuated_word":"m?","sentiment":"neutral","sentiment_score":-0.057092975825071335},{"word":"yes","start":30.34,"end":30.74,"confidence":0.9333496,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11289437115192412},{"word":"i'll","start":30.74,"end":30.9,"confidence":0.9863281,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.28276559710502625},{"word":"certainly","start":30.9,"end":31.3,"confidence":0.9716797,"punctuated_word":"certainly","sentiment":"positive","sentiment_score":0.348971426486969},{"word":"try","start":31.3,"end":31.46,"confidence":0.9980469,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.2772209048271179},{"word":"the","start":31.46,"end":31.539999,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.30386728048324585},{"word":"line","start":31.539999,"end":31.779999,"confidence":0.9970703,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.2395986169576645},{"word":"for","start":31.779999,"end":31.939999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.38227224349975586},{"word":"you","start":31.939999,"end":32.1,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3153315484523773},{"word":"can","start":32.1,"end":32.34,"confidence":0.99609375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.09591154009103776},{"word":"i","start":32.34,"end":32.42,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07665113359689713},{"word":"take","start":32.42,"end":32.579998,"confidence":0.86572266,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.06721419095993042},{"word":"your","start":32.579998,"end":32.66,"confidence":0.9194336,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05146621912717819},{"word":"name","start":32.66,"end":32.899998,"confidence":0.99365234,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.06671600043773651},{"word":"please","start":32.899998,"end":33.399998,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.07293915748596191},{"word":"vigilance","start":39.22,"end":39.72,"confidence":0.7414551,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.016235552728176117},{"word":"ai","start":40.575,"end":41.075,"confidence":0.8093262,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.024211209267377853},{"word":"and","start":42.815002,"end":43.135002,"confidence":0.9187012,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.03833969682455063},{"word":"mary","start":43.135002,"end":43.455,"confidence":0.9980469,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.0380379892885685},{"word":"your","start":43.455,"end":43.535,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02762935310602188},{"word":"last","start":43.535,"end":43.855,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.031898383051157},{"word":"name","start":43.855,"end":43.935,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.024628933519124985},{"word":"is","start":43.935,"end":44.435,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03545501455664635},{"word":"g","start":47.615,"end":47.935,"confidence":0.890625,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.0382600799202919},{"word":"a","start":47.935,"end":48.255,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03511977940797806},{"word":"r","start":48.255,"end":48.655,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.03218501806259155},{"word":"c","start":48.655,"end":48.895,"confidence":0.99902344,"punctuated_word":"c","sentiment":"neutral","sentiment_score":0.025747746229171753},{"word":"i","start":48.895,"end":49.135002,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03652697801589966},{"word":"a","start":49.135002,"end":49.635002,"confidence":0.8046875,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":0.031039752066135406},{"word":"and","start":51.135002,"end":51.375,"confidence":0.7392578,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05988690257072449},{"word":"the","start":51.375,"end":51.535,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05425649136304855},{"word":"reason","start":51.535,"end":51.775,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.04802403599023819},{"word":"for","start":51.775,"end":51.935,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05999470129609108},{"word":"your","start":51.935,"end":52.095,"confidence":0.97314453,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08111566305160522},{"word":"call","start":52.095,"end":52.255,"confidence":0.98828125,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06060991808772087},{"word":"today","start":52.255,"end":52.575,"confidence":0.94555664,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.052915796637535095},{"word":"please","start":52.575,"end":52.815002,"confidence":0.99365234,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.06395584344863892},{"word":"mary","start":52.815002,"end":53.315002,"confidence":0.93896484,"punctuated_word":"Mary?","sentiment":"neutral","sentiment_score":0.053882796317338943},{"word":"sorry","start":60.5,"end":60.82,"confidence":0.9289551,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08292298018932343},{"word":"you're","start":60.82,"end":61.14,"confidence":0.9916992,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.08043701946735382},{"word":"presenting","start":61.14,"end":61.64,"confidence":1.0,"punctuated_word":"presenting","sentiment":"neutral","sentiment_score":-0.07349025458097458},{"word":"alright","start":67.94,"end":68.42,"confidence":0.9926758,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.00226740725338459},{"word":"so","start":68.42,"end":68.74,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.011024333536624908},{"word":"you're","start":68.74,"end":69.135,"confidence":0.8342285,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.009715056046843529},{"word":"you're","start":69.135,"end":69.375,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.007117927074432373},{"word":"doing","start":69.375,"end":69.615005,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.011353500187397003},{"word":"a","start":69.615005,"end":69.775,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01320953108370304},{"word":"presentation","start":69.775,"end":70.275,"confidence":1.0,"punctuated_word":"presentation","sentiment":"neutral","sentiment_score":-0.02215366438031197},{"word":"with","start":70.495,"end":70.655,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.021901912987232208},{"word":"them","start":70.655,"end":71.055,"confidence":0.7919922,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":-0.022545162588357925},{"word":"or","start":71.055,"end":71.375,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.01776856929063797},{"word":"you","start":71.375,"end":71.615005,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016570167616009712},{"word":"you're","start":71.775,"end":72.015,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.014554678462445736},{"word":"wanting","start":72.015,"end":72.415,"confidence":1.0,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":-0.002349567599594593},{"word":"to","start":72.415,"end":72.655,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0068800002336502075},{"word":"present","start":72.655,"end":73.155,"confidence":1.0,"punctuated_word":"present","sentiment":"neutral","sentiment_score":0.0021111350506544113},{"word":"cybersecurity","start":73.455,"end":73.955,"confidence":0.85546875,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.005612373352050781},{"word":"to","start":74.335,"end":74.495,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0004971623420715332},{"word":"them","start":74.495,"end":74.995,"confidence":0.99853516,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":-0.0007119243964552879},{"word":"okay","start":80.175,"end":80.675,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01369229145348072},{"word":"just","start":80.815,"end":81.055,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.00470791757106781},{"word":"bear","start":81.055,"end":81.295,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":-0.00408979132771492},{"word":"with","start":81.295,"end":81.455,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.013627678155899048},{"word":"me","start":81.455,"end":81.695,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.009711429476737976},{"word":"one","start":81.695,"end":81.855,"confidence":0.9863281,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.007299989461898804},{"word":"moment","start":81.855,"end":82.335,"confidence":0.88134766,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.003268742933869362},{"word":"and","start":82.335,"end":82.575005,"confidence":0.6044922,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.008037245832383633},{"word":"sorry","start":82.895004,"end":83.295,"confidence":0.87402344,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.022240374237298965},{"word":"the","start":83.295,"end":83.375,"confidence":0.6425781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01838819682598114},{"word":"location","start":83.375,"end":83.855,"confidence":1.0,"punctuated_word":"location","sentiment":"neutral","sentiment_score":-0.014439422637224196},{"word":"you're","start":83.855,"end":84.095,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.02263067662715912},{"word":"calling","start":84.095,"end":84.415,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.026704521849751472},{"word":"from","start":84.415,"end":84.915,"confidence":0.9921875,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.016005000099539757},{"word":"sydney","start":86.97,"end":87.47,"confidence":0.79248047,"punctuated_word":"Sydney?","sentiment":"neutral","sentiment_score":-0.0026624081656336784},{"word":"thank","start":88.01,"end":88.25,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.13643918931484222},{"word":"you","start":88.25,"end":88.65,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.12103857100009918},{"word":"one","start":88.65,"end":88.89,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.05605073273181915},{"word":"moment","start":88.89,"end":89.29,"confidence":0.9995117,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.08036710321903229},{"word":"please","start":89.29,"end":89.79,"confidence":1.0,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.1153358593583107},{"word":"hi","start":105.604996,"end":105.924995,"confidence":0.7919922,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.12889474630355835},{"word":"mary","start":105.924995,"end":106.244995,"confidence":0.9970703,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.16506029665470123},{"word":"thank","start":106.244995,"end":106.485,"confidence":0.95410156,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.23551669716835025},{"word":"you","start":106.485,"end":106.564995,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2390773892402649},{"word":"for","start":106.564995,"end":106.725,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2755524516105652},{"word":"holding","start":106.725,"end":107.125,"confidence":1.0,"punctuated_word":"holding.","sentiment":"neutral","sentiment_score":0.2051493525505066},{"word":"the","start":107.125,"end":107.284996,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.02910923957824707},{"word":"line","start":107.284996,"end":107.524994,"confidence":1.0,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.2270219773054123},{"word":"is","start":107.524994,"end":107.604996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15227065980434418},{"word":"busy","start":107.604996,"end":107.924995,"confidence":1.0,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.14373213052749634},{"word":"at","start":107.924995,"end":108.005,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.15385568141937256},{"word":"the","start":108.005,"end":108.085,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1385728418827057},{"word":"moment","start":108.085,"end":108.564995,"confidence":0.7487793,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.06587725132703781},{"word":"but","start":108.564995,"end":108.725,"confidence":0.9716797,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.025134623050689697},{"word":"what","start":108.725,"end":108.884995,"confidence":0.9482422,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03715800493955612},{"word":"if","start":109.045,"end":109.284996,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06914114952087402},{"word":"i","start":109.284996,"end":109.445,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10252492129802704},{"word":"can","start":109.445,"end":109.685,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07343415915966034},{"word":"take","start":109.685,"end":109.924995,"confidence":0.99609375,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.1010240763425827},{"word":"your","start":109.924995,"end":110.325,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08164259046316147},{"word":"best","start":110.325,"end":110.645,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.06080888956785202},{"word":"contact","start":110.645,"end":110.965,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.10768530517816544},{"word":"number","start":110.965,"end":111.284996,"confidence":0.9707031,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.14764215052127838},{"word":"i'll","start":111.284996,"end":111.445,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.22651442885398865},{"word":"arrange","start":111.445,"end":111.765,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.12511426210403442},{"word":"a","start":111.765,"end":111.845,"confidence":0.9291992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16379940509796145},{"word":"callback","start":111.845,"end":112.244995,"confidence":0.9633789,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.0794653594493866},{"word":"for","start":112.244995,"end":112.485,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14048415422439575},{"word":"you","start":112.485,"end":112.95,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07864494621753693},{"word":"oh","start":121.42999,"end":121.509995,"confidence":0.69189453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.16402024030685425},{"word":"okay","start":121.509995,"end":122.009995,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1707358360290527},{"word":"alright","start":122.07,"end":122.57,"confidence":0.99316406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.15182887017726898},{"word":"bye","start":122.869995,"end":123.189995,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1384144425392151},{"word":"then","start":123.189995,"end":123.689995,"confidence":0.99194336,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.08555075526237488}],"paragraphs":{"transcript":"\nThank you for calling Van der Meer Consulting. Melanie speaking. How may I help you? Or Tim? Sorry.\n\nThe line just cut out there. Did you say Tim, t I m? Yes. I'll certainly try the line for you. Can I take your name, please?\n\nVigilance AI. And, Mary, your last name is g a r c I a. And the reason for your call today, please, Mary? Sorry. You're presenting alright.\n\nSo you're you're doing a presentation with them, or you you're wanting to present cybersecurity to them? Okay. Just bear with me one moment. And, sorry, the location you're calling from? Sydney?\n\nThank you. One moment, please. Hi, Mary. Thank you for holding. The line is busy at the moment.\n\nBut what if I can take your best contact number, I'll arrange a callback for you. Oh, okay. Alright. Bye then.","paragraphs":[{"sentences":[{"text":"Thank you for calling Van der Meer Consulting.","start":6.08,"end":8.18,"sentiment":"positive","sentiment_score":0.5668094828724861},{"text":"Melanie speaking.","start":8.4,"end":9.2,"sentiment":"positive","sentiment_score":0.48178085684776306},{"text":"How may I help you?","start":9.2,"end":10.42,"sentiment":"positive","sentiment_score":0.38474197387695314},{"text":"Or Tim?","start":17.935001,"end":18.595001,"sentiment":"neutral","sentiment_score":0.036344404332339764},{"text":"Sorry.","start":22.575,"end":22.895,"sentiment":"neutral","sentiment_score":-0.13002291321754456}],"sentiment":"positive","sentiment_score":0.4091340745281842,"num_words":18,"start":6.08,"end":22.895},{"sentences":[{"text":"The line just cut out there.","start":22.895,"end":24.015,"sentiment":"neutral","sentiment_score":-0.26021064817905426},{"text":"Did you say Tim, t I m?","start":24.015,"end":26.115,"sentiment":"neutral","sentiment_score":-0.06456803690109934},{"text":"Yes.","start":30.34,"end":30.74,"sentiment":"neutral","sentiment_score":0.11289437115192412},{"text":"I'll certainly try the line for you.","start":30.74,"end":32.1,"sentiment":"neutral","sentiment_score":0.3071468025445938},{"text":"Can I take your name, please?","start":32.1,"end":33.399998,"sentiment":"neutral","sentiment_score":0.07181637361645699}],"sentiment":"neutral","sentiment_score":0.025206669751140807,"num_words":27,"start":22.895,"end":33.399998},{"sentences":[{"text":"Vigilance AI.","start":39.22,"end":41.075,"sentiment":"neutral","sentiment_score":0.020223380997776985},{"text":"And, Mary, your last name is g a r c I a.","start":42.815002,"end":49.635002,"sentiment":"neutral","sentiment_score":0.032905727004011474},{"text":"And the reason for your call today, please, Mary?","start":51.135002,"end":53.315002,"sentiment":"neutral","sentiment_score":0.05940468319588237},{"text":"Sorry.","start":60.5,"end":60.82,"sentiment":"neutral","sentiment_score":-0.08292298018932343},{"text":"You're presenting alright.","start":60.82,"end":68.42,"sentiment":"neutral","sentiment_score":-0.05206489376723766}],"sentiment":"neutral","sentiment_score":0.027068147159836912,"num_words":27,"start":39.22,"end":68.42},{"sentences":[{"text":"So you're you're doing a presentation with them, or you you're wanting to present cybersecurity to them?","start":68.42,"end":74.995,"sentiment":"neutral","sentiment_score":-0.00916913672185996},{"text":"Okay.","start":80.175,"end":80.675,"sentiment":"neutral","sentiment_score":0.01369229145348072},{"text":"Just bear with me one moment.","start":80.815,"end":82.335,"sentiment":"neutral","sentiment_score":-0.00144711850831906},{"text":"And, sorry, the location you're calling from?","start":82.335,"end":84.915,"sentiment":"neutral","sentiment_score":-0.01834934830133404},{"text":"Sydney?","start":86.97,"end":87.47,"sentiment":"neutral","sentiment_score":-0.0026624081656336784}],"sentiment":"neutral","sentiment_score":-0.008811674691969529,"num_words":32,"start":68.42,"end":87.47},{"sentences":[{"text":"Thank you.","start":88.01,"end":88.65,"sentiment":"neutral","sentiment_score":0.1287388801574707},{"text":"One moment, please.","start":88.65,"end":89.79,"sentiment":"neutral","sentiment_score":0.08391789843638738},{"text":"Hi, Mary.","start":105.604996,"end":106.244995,"sentiment":"neutral","sentiment_score":0.1469775214791298},{"text":"Thank you for holding.","start":106.244995,"end":107.125,"sentiment":"neutral","sentiment_score":0.23882397264242172},{"text":"The line is busy at the moment.","start":107.125,"end":108.564995,"sentiment":"neutral","sentiment_score":-0.13006282597780228}],"sentiment":"neutral","sentiment_score":0.04711347818374634,"num_words":18,"start":88.01,"end":108.564995},{"sentences":[{"text":"But what if I can take your best contact number, I'll arrange a callback for you.","start":108.564995,"end":112.95,"sentiment":"neutral","sentiment_score":0.10126365162432194},{"text":"Oh, okay.","start":121.42999,"end":122.009995,"sentiment":"neutral","sentiment_score":0.1673780381679535},{"text":"Alright.","start":122.07,"end":122.57,"sentiment":"neutral","sentiment_score":0.15182887017726898},{"text":"Bye then.","start":122.869995,"end":123.689995,"sentiment":"neutral","sentiment_score":0.11198259890079498}],"sentiment":"neutral","sentiment_score":0.11098897953828175,"num_words":21,"start":108.564995,"end":123.689995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Van der Meer Consulting. Melanie speaking. How may I help you?\n\nChannel 0: Yes, Melanie. Good morning. I'm looking for Tim.\n\nChannel 1: Or Tim?\n\nChannel 0: Tim weller?\n\nChannel 1: Sorry. The line just cut out there. Did you say Tim, t I m?\n\nChannel 0: Yes. Yes. Tim Crossweller from IT.\n\nChannel 1: Yes. I'll certainly try the line for you. Can I take your name, please?\n\nChannel 0: Mary from Vigilance AI?\n\nChannel 1: Vigilance AI.\n\nChannel 0: Yes.\n\nChannel 1: And, Mary, your last name is g a r c I a.\n\nChannel 0: Garcia. That's right.\n\nChannel 1: And the reason for your call today, please, Mary?\n\nChannel 0: We are going to present cybersecurity with him.\n\nChannel 1: Sorry. You're presenting\n\nChannel 0: Cybersecurity.\n\nChannel 1: alright. So you're you're doing a presentation with them, or you you're\n\nChannel 0: Yes.\n\nChannel 1: wanting to present cybersecurity to them?\n\nChannel 0: Yes. We are going to present.\n\nChannel 1: Okay. Just bear with me one moment. And, sorry, the location you're calling from?\n\nChannel 0: Sydney?\n\nChannel 1: Sydney? Thank you. One moment, please.\n\nChannel 0: Thank you.\n\nChannel 1: Hi, Mary. Thank you for holding. The line is busy at the moment. But what if I can take your best contact number, I'll arrange a callback for you.\n\nChannel 0: I see. No worries. If in that's the case, I'll just drop an email to Tim. Thank you.\n\nChannel 1: Oh, okay. Alright. Bye then.","paragraphs":[{"sentences":[{"text":"Thank you for calling Van der Meer Consulting.","start":6.08,"end":8.18,"sentiment":"positive","sentiment_score":0.5668094828724861},{"text":"Melanie speaking.","start":8.4,"end":9.2,"sentiment":"positive","sentiment_score":0.48178085684776306},{"text":"How may I help you?","start":9.2,"end":10.42,"sentiment":"positive","sentiment_score":0.38474197387695314}],"sentiment":"positive","sentiment_score":0.4947831630706787,"channel":1,"num_words":15,"start":6.08,"end":10.42},{"sentences":[{"text":"Yes, Melanie.","start":11.5199995,"end":12.58,"sentiment":"neutral","sentiment_score":0.11440394818782806},{"text":"Good morning.","start":12.719999,"end":13.46,"sentiment":"neutral","sentiment_score":0.2751244306564331},{"text":"I'm looking for Tim.","start":13.5199995,"end":15.219999,"sentiment":"neutral","sentiment_score":0.06676749791949987}],"sentiment":"neutral","sentiment_score":0.13076584367081523,"channel":0,"num_words":8,"start":11.5199995,"end":15.219999},{"sentences":[{"text":"Or Tim?","start":17.935001,"end":18.595001,"sentiment":"neutral","sentiment_score":0.036344404332339764}],"sentiment":"neutral","sentiment_score":0.036344404332339764,"channel":1,"num_words":2,"start":17.935001,"end":18.595001},{"sentences":[{"text":"Tim weller?","start":19.635,"end":21.175,"sentiment":"neutral","sentiment_score":0.00759541941806674}],"sentiment":"neutral","sentiment_score":0.00759541941806674,"channel":0,"num_words":2,"start":19.635,"end":21.175},{"sentences":[{"text":"Sorry.","start":22.575,"end":22.895,"sentiment":"neutral","sentiment_score":-0.13002291321754456},{"text":"The line just cut out there.","start":22.895,"end":24.015,"sentiment":"neutral","sentiment_score":-0.26021064817905426},{"text":"Did you say Tim, t I m?","start":24.015,"end":26.115,"sentiment":"neutral","sentiment_score":-0.06456803690109934}],"sentiment":"neutral","sentiment_score":-0.15309021861425468,"channel":1,"num_words":14,"start":22.575,"end":26.115},{"sentences":[{"text":"Yes.","start":25.955,"end":26.455,"sentiment":"neutral","sentiment_score":0.0004984932020306587},{"text":"Yes.","start":26.675,"end":27.154999,"sentiment":"neutral","sentiment_score":0.014434092678129671},{"text":"Tim Crossweller from IT.","start":27.154999,"end":29.494999,"sentiment":"neutral","sentiment_score":0.0201128835324198}],"sentiment":"neutral","sentiment_score":0.015897353334973257,"channel":0,"num_words":6,"start":25.955,"end":29.494999},{"sentences":[{"text":"Yes.","start":30.34,"end":30.74,"sentiment":"neutral","sentiment_score":0.11289437115192412},{"text":"I'll certainly try the line for you.","start":30.74,"end":32.1,"sentiment":"neutral","sentiment_score":0.3071468025445938},{"text":"Can I take your name, please?","start":32.1,"end":33.399998,"sentiment":"neutral","sentiment_score":0.07181637361645699}],"sentiment":"neutral","sentiment_score":0.19241573076163018,"channel":1,"num_words":14,"start":30.34,"end":33.399998},{"sentences":[{"text":"Mary from Vigilance AI?","start":34.46,"end":37.52,"sentiment":"neutral","sentiment_score":0.04299500584602356}],"sentiment":"neutral","sentiment_score":0.04299500584602356,"channel":0,"num_words":4,"start":34.46,"end":37.52},{"sentences":[{"text":"Vigilance AI.","start":39.22,"end":41.075,"sentiment":"neutral","sentiment_score":0.020223380997776985}],"sentiment":"neutral","sentiment_score":0.020223380997776985,"channel":1,"num_words":2,"start":39.22,"end":41.075},{"sentences":[{"text":"Yes.","start":41.98,"end":42.48,"sentiment":"neutral","sentiment_score":0.046290457248687744}],"sentiment":"neutral","sentiment_score":0.046290457248687744,"channel":0,"num_words":1,"start":41.98,"end":42.48},{"sentences":[{"text":"And, Mary, your last name is g a r c I a.","start":42.815002,"end":49.635002,"sentiment":"neutral","sentiment_score":0.032905727004011474}],"sentiment":"neutral","sentiment_score":0.032905727004011474,"channel":1,"num_words":12,"start":42.815002,"end":49.635002},{"sentences":[{"text":"Garcia.","start":49.315002,"end":49.815002,"sentiment":"neutral","sentiment_score":0.026885077357292175},{"text":"That's right.","start":50.115,"end":50.935,"sentiment":"neutral","sentiment_score":0.12837669253349304}],"sentiment":"neutral","sentiment_score":0.09454615414142609,"channel":0,"num_words":3,"start":49.315002,"end":50.935},{"sentences":[{"text":"And the reason for your call today, please, Mary?","start":51.135002,"end":53.315002,"sentiment":"neutral","sentiment_score":0.05940468319588237}],"sentiment":"neutral","sentiment_score":0.05940468319588237,"channel":1,"num_words":9,"start":51.135002,"end":53.315002},{"sentences":[{"text":"We are going to present cybersecurity with him.","start":54.195,"end":57.895,"sentiment":"neutral","sentiment_score":-0.014179474441334605}],"sentiment":"neutral","sentiment_score":-0.014179474441334605,"channel":0,"num_words":8,"start":54.195,"end":57.895},{"sentences":[{"text":"Sorry.","start":60.5,"end":60.82,"sentiment":"neutral","sentiment_score":-0.08292298018932343},{"text":"You're presenting","start":60.82,"end":61.64,"sentiment":"neutral","sentiment_score":-0.0769636370241642}],"sentiment":"neutral","sentiment_score":-0.07895008474588394,"channel":1,"num_words":3,"start":60.5,"end":61.64},{"sentences":[{"text":"Cybersecurity.","start":63.170002,"end":63.670002,"sentiment":"neutral","sentiment_score":-0.07173848152160645}],"sentiment":"neutral","sentiment_score":-0.07173848152160645,"channel":0,"num_words":1,"start":63.170002,"end":63.670002},{"sentences":[{"text":"alright.","start":67.94,"end":68.42,"sentiment":"neutral","sentiment_score":-0.00226740725338459},{"text":"So you're you're doing a presentation with them, or you you're","start":68.42,"end":72.015,"sentiment":"neutral","sentiment_score":-0.015264954841272398}],"sentiment":"neutral","sentiment_score":-0.01418182587561508,"channel":1,"num_words":12,"start":67.94,"end":72.015},{"sentences":[{"text":"Yes.","start":71.89,"end":72.39,"sentiment":"neutral","sentiment_score":0.00889163464307785}],"sentiment":"neutral","sentiment_score":0.00889163464307785,"channel":0,"num_words":1,"start":71.89,"end":72.39},{"sentences":[{"text":"wanting to present cybersecurity to them?","start":72.015,"end":74.995,"sentiment":"neutral","sentiment_score":0.0020065298303961754}],"sentiment":"neutral","sentiment_score":0.0020065298303961754,"channel":1,"num_words":6,"start":72.015,"end":74.995},{"sentences":[{"text":"Yes.","start":75.985,"end":76.485,"sentiment":"neutral","sentiment_score":0.01782497577369213},{"text":"We are going to present.","start":76.705,"end":78.085,"sentiment":"neutral","sentiment_score":0.008999657817184925}],"sentiment":"neutral","sentiment_score":0.010470544143269459,"channel":0,"num_words":6,"start":75.985,"end":78.085},{"sentences":[{"text":"Okay.","start":80.175,"end":80.675,"sentiment":"neutral","sentiment_score":0.01369229145348072},{"text":"Just bear with me one moment.","start":80.815,"end":82.335,"sentiment":"neutral","sentiment_score":-0.00144711850831906},{"text":"And, sorry, the location you're calling from?","start":82.335,"end":84.915,"sentiment":"neutral","sentiment_score":-0.01834934830133404}],"sentiment":"neutral","sentiment_score":-0.008816846978983708,"channel":1,"num_words":14,"start":80.175,"end":84.915},{"sentences":[{"text":"Sydney?","start":85.744995,"end":86.244995,"sentiment":"neutral","sentiment_score":-0.01098858192563057}],"sentiment":"neutral","sentiment_score":-0.01098858192563057,"channel":0,"num_words":1,"start":85.744995,"end":86.244995},{"sentences":[{"text":"Sydney?","start":86.97,"end":87.47,"sentiment":"neutral","sentiment_score":-0.0026624081656336784},{"text":"Thank you.","start":88.01,"end":88.65,"sentiment":"neutral","sentiment_score":0.1287388801574707},{"text":"One moment, please.","start":88.65,"end":89.79,"sentiment":"neutral","sentiment_score":0.08391789843638738}],"sentiment":"neutral","sentiment_score":0.08442817457641165,"channel":1,"num_words":6,"start":86.97,"end":89.79},{"sentences":[{"text":"Thank you.","start":90.409996,"end":91.31,"sentiment":"neutral","sentiment_score":0.2208792120218277}],"sentiment":"neutral","sentiment_score":0.2208792120218277,"channel":0,"num_words":2,"start":90.409996,"end":91.31},{"sentences":[{"text":"Hi, Mary.","start":105.604996,"end":106.244995,"sentiment":"neutral","sentiment_score":0.1469775214791298},{"text":"Thank you for holding.","start":106.244995,"end":107.125,"sentiment":"neutral","sentiment_score":0.23882397264242172},{"text":"The line is busy at the moment.","start":107.125,"end":108.564995,"sentiment":"neutral","sentiment_score":-0.13006282597780228},{"text":"But what if I can take your best contact number, I'll arrange a callback for you.","start":108.564995,"end":112.95,"sentiment":"neutral","sentiment_score":0.10126365162432194}],"sentiment":"neutral","sentiment_score":0.06755274405767178,"channel":1,"num_words":29,"start":105.604996,"end":112.95},{"sentences":[{"text":"I see.","start":113.81894,"end":115.438934,"sentiment":"neutral","sentiment_score":0.03502965345978737},{"text":"No worries.","start":116.05894,"end":116.69894,"sentiment":"neutral","sentiment_score":0.11184777691960335},{"text":"If in that's the case, I'll just drop an email to Tim.","start":116.69894,"end":119.91894,"sentiment":"neutral","sentiment_score":0.11869286249081294},{"text":"Thank you.","start":120.53894,"end":121.35894,"sentiment":"positive","sentiment_score":0.38527318835258484}],"sentiment":"neutral","sentiment_score":0.13825642151965034,"channel":0,"num_words":18,"start":113.81894,"end":121.35894},{"sentences":[{"text":"Oh, okay.","start":121.42999,"end":122.009995,"sentiment":"neutral","sentiment_score":0.1673780381679535},{"text":"Alright.","start":122.07,"end":122.57,"sentiment":"neutral","sentiment_score":0.15182887017726898},{"text":"Bye then.","start":122.869995,"end":123.689995,"sentiment":"neutral","sentiment_score":0.11198259890079498}],"sentiment":"neutral","sentiment_score":0.14211002886295318,"channel":1,"num_words":5,"start":121.42999,"end":123.689995}]},"summary":{"result":"success","short":"A customer calls Van der Meer Consulting and asks for Tim Crossweller from IT. The representative takes the customer's name and asks if they want to present cybersecurity to Tim. The representative asks for the customer's contact information and offers to arrange a callback if needed."},"intents":{"segments":[{"text":"And the reason for your call today, please, Mary?","start_word":83,"end_word":91,"intents":[{"intent":"Inform about call","confidence_score":0.0026366562}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Van der Meer Consulting. Melanie speaking. How may I help you?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.49260202050209045},{"text":"Yes, Melanie. Good morning. I'm looking for Tim. Or Tim? Tim weller? Sorry. The line just cut out there. Did you say Tim, t I m? Yes. Yes. Tim Crossweller from IT. Yes. I'll certainly try the line for you. Can I take your name, please? Mary from Vigilance AI? Vigilance AI. Yes. And, Mary, your last name is g a r c I a. Garcia. That's right. And the reason for your call today, please, Mary? We are going to present cybersecurity with him. Sorry. You're presenting Cybersecurity. alright. So you're you're doing a presentation with them, or you you're Yes. wanting to present cybersecurity to them? Yes. We are going to present. Okay. Just bear with me one moment. And, sorry, the location you're calling from? Sydney? Sydney? Thank you. One moment, please. Thank you. Hi, Mary. Thank you for holding. The line is busy at the moment. But what if I can take your best contact number, I'll arrange a callback for you. I see. No worries. If in that's the case, I'll just drop an email to Tim.","start_word":15,"end_word":196,"sentiment":"neutral","sentiment_score":0.042071547359228134},{"text":"Thank you.","start_word":197,"end_word":198,"sentiment":"positive","sentiment_score":0.376693457365036},{"text":"Oh, okay. Alright. Bye then.","start_word":199,"end_word":203,"sentiment":"neutral","sentiment_score":0.15095795691013336}],"average":{"sentiment":"neutral","sentiment_score":0.07480540199885292}}}}