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The representative asked for the person's name and location and decided to call back next week if they were not available. They thanked the other party and ended the call."},"intents":{"segments":[{"text":"May I speak with the, please? Sorry.","start_word":14,"end_word":20,"intents":[{"intent":"Communicate with amal","confidence_score":0.00052833004}]},{"text":"Amal is overseas at the moment. He might be coming next week. Alright. Okay.","start_word":21,"end_word":34,"intents":[{"intent":"Contact amal","confidence_score":0.22735393}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2044573426246643},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.35608917474746704},{"text":"This is Salvi from K and S Middle. Yeah. Good morning. May I speak with the, please? Sorry. Amal is overseas at the moment. He might be coming next week. Alright. Okay. Thank Yeah. you. May I Alright. know where you're calling from? Ronald from Cloud Solution IT. If he's not available, just call him back next week. Sure. No worries.","start_word":3,"end_word":63,"sentiment":"neutral","sentiment_score":0.03735591471195221},{"text":"Thank Thank you. you. Have a good Thank day. you.","start_word":64,"end_word":73,"sentiment":"positive","sentiment_score":0.5043201446533203},{"text":"Bye bye. You too. Bye bye.","start_word":74,"end_word":79,"sentiment":"neutral","sentiment_score":0.19252723455429077}],"average":{"sentiment":"neutral","sentiment_score":0.12188127392628154}}}}