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Good morning. This is Maureen from Airtel tech support. Mhmm. Okay.\n\nMay I have your full name, please, for me to check the account? Okay. And you register that number here in Australia? Okay. I see.\n\nYeah. Thanks for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we're unable to resolve this issue for you as we are not affiliated with Ertel India. So I suggest you contact them directly because they're the one who have your account.\n\nYeah. Unfortunately, we do not have their support number as well because we're not connected with them. Yeah. We're a different company reseller. Mhmm.\n\nOkay. Welcome. Bye. 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Hi. This is Mahendra. Yeah. So, actually, my mobile number when I'm recharging it, it's not working.\n\nThe number doesn't exist. Will you be able to help me on this? Yeah. Sure. Mahendra.\n\nIt's not in Australia. It's India number. That's 9492. Oh, okay. Do you have the toll free number?\n\nThis train will stop at. Okay. Okay. Okay. Okay.\n\nOkay. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.04271090030670166},{"text":"Hi.","start":6.08,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.04430973902344704},{"text":"This is Mahendra.","start":6.3199997,"end":7.22,"sentiment":"neutral","sentiment_score":0.04097027207414309},{"text":"Yeah.","start":9.2,"end":9.679999,"sentiment":"neutral","sentiment_score":0.003940317779779434},{"text":"So, actually, my mobile number when I'm recharging it, it's not working.","start":9.679999,"end":17.335,"sentiment":"neutral","sentiment_score":-0.18683201695481935}],"sentiment":"neutral","sentiment_score":-0.11267291278474861,"num_words":18,"start":5.8399997,"end":17.335},{"sentences":[{"text":"The number doesn't exist.","start":17.795,"end":19.075,"sentiment":"neutral","sentiment_score":-0.25691933557391167},{"text":"Will you be able to help me on this?","start":19.075,"end":20.935,"sentiment":"neutral","sentiment_score":-0.03203184944060114},{"text":"Yeah.","start":27.61,"end":27.85,"sentiment":"neutral","sentiment_score":0.009447392076253893},{"text":"Sure.","start":27.85,"end":28.25,"sentiment":"neutral","sentiment_score":0.015993908047676086},{"text":"Mahendra.","start":28.25,"end":28.75,"sentiment":"neutral","sentiment_score":0.010607898235321043}],"sentiment":"neutral","sentiment_score":-0.07999467430636287,"num_words":16,"start":17.795,"end":28.75},{"sentences":[{"text":"It's not in Australia.","start":36.09,"end":38.11,"sentiment":"neutral","sentiment_score":-0.07052441779524088},{"text":"It's India number.","start":38.57,"end":39.95,"sentiment":"neutral","sentiment_score":-0.04284148166577021},{"text":"That's 9492.","start":40.795002,"end":42.415,"sentiment":"neutral","sentiment_score":-0.024983828887343407},{"text":"Oh, okay.","start":52.59,"end":60.432503,"sentiment":"neutral","sentiment_score":-0.2605476677417755},{"text":"Do you have the toll free number?","start":69.195,"end":71.215004,"sentiment":"neutral","sentiment_score":-0.04221598218594279}],"sentiment":"neutral","sentiment_score":-0.07095538804100619,"num_words":18,"start":36.09,"end":71.215004},{"sentences":[{"text":"This train will stop at.","start":73.835,"end":76.015,"sentiment":"neutral","sentiment_score":-0.27943878471851347},{"text":"Okay.","start":80.772934,"end":81.172935,"sentiment":"neutral","sentiment_score":-0.10033975541591644},{"text":"Okay.","start":81.172935,"end":81.672935,"sentiment":"neutral","sentiment_score":-0.05804780125617981},{"text":"Okay.","start":82.532936,"end":82.772934,"sentiment":"neutral","sentiment_score":0.004563238471746445},{"text":"Okay.","start":82.772934,"end":82.93294,"sentiment":"neutral","sentiment_score":0.020859669893980023}],"sentiment":"neutral","sentiment_score":-0.17001761909988192,"num_words":9,"start":73.835,"end":82.93294},{"sentences":[{"text":"Okay.","start":82.93294,"end":83.43294,"sentiment":"neutral","sentiment_score":0.07131929695606232},{"text":"Thank you.","start":83.57294,"end":84.47294,"sentiment":"neutral","sentiment_score":0.21546266227960587}],"sentiment":"neutral","sentiment_score":0.16741487383842468,"num_words":3,"start":82.93294,"end":84.47294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. Mhmm.\n\nChannel 1: Yeah. Hi. This is Mahendra. Yeah. So, actually, my mobile number when I'm recharging it, it's not working.\n\nThe number doesn't exist. Will you be able to help me on this?\n\nChannel 0: Okay. May I have your full name, please, for me to check the account?\n\nChannel 1: Yeah. Sure. Mahendra.\n\nChannel 0: Okay. And you register that number here in Australia?\n\nChannel 1: It's not in Australia. It's India number. That's 9492.\n\nChannel 0: Okay. I see. Yeah. Thanks for confirming. Since we are Airtel Australia, we only service\n\nChannel 1: Oh,\n\nChannel 0: Australian phone numbers. Unfortunately, we're unable to resolve this issue for you as we are not\n\nChannel 1: okay.\n\nChannel 0: affiliated with Ertel India. So I suggest you contact them directly because they're the one who have your account.\n\nChannel 1: Do you have the toll free number?\n\nChannel 0: Yeah. Unfortunately, we do not\n\nChannel 1: This\n\nChannel 0: have their\n\nChannel 1: train will\n\nChannel 0: support\n\nChannel 1: stop\n\nChannel 0: number\n\nChannel 1: at.\n\nChannel 0: as well because we're not connected with them. Yeah. We're a different company\n\nChannel 1: Okay. Okay.\n\nChannel 0: reseller. Mhmm.\n\nChannel 1: Okay. Okay. Okay. Thank you.\n\nChannel 0: Okay. Welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.11428526043891908},{"text":"Good morning.","start":1.5999999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.31079813838005066},{"text":"This is Maureen from Airtel tech support.","start":2.1599998,"end":4.49,"sentiment":"neutral","sentiment_score":0.1898722712482725},{"text":"Mhmm.","start":4.49,"end":4.99,"sentiment":"neutral","sentiment_score":0.04221547767519951}],"sentiment":"neutral","sentiment_score":0.1915639012374661,"channel":0,"num_words":11,"start":1.12,"end":4.99},{"sentences":[{"text":"Yeah.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.04271090030670166},{"text":"Hi.","start":6.08,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.04430973902344704},{"text":"This is Mahendra.","start":6.3199997,"end":7.22,"sentiment":"neutral","sentiment_score":0.04097027207414309},{"text":"Yeah.","start":9.2,"end":9.679999,"sentiment":"neutral","sentiment_score":0.003940317779779434},{"text":"So, actually, my mobile number when I'm recharging it, it's not working.","start":9.679999,"end":17.335,"sentiment":"neutral","sentiment_score":-0.18683201695481935}],"sentiment":"neutral","sentiment_score":-0.11267291278474861,"channel":1,"num_words":18,"start":5.8399997,"end":17.335},{"sentences":[{"text":"The number doesn't exist.","start":17.795,"end":19.075,"sentiment":"neutral","sentiment_score":-0.25691933557391167},{"text":"Will you be able to help me on this?","start":19.075,"end":20.935,"sentiment":"neutral","sentiment_score":-0.03203184944060114}],"sentiment":"neutral","sentiment_score":-0.1012279990200813,"channel":1,"num_words":13,"start":17.795,"end":20.935},{"sentences":[{"text":"Okay.","start":23.395,"end":23.895,"sentiment":"neutral","sentiment_score":-0.008583931252360344},{"text":"May I have your full name, please, for me to check the account?","start":24.035,"end":27.015,"sentiment":"neutral","sentiment_score":0.01812777775697983}],"sentiment":"neutral","sentiment_score":0.016219798542026962,"channel":0,"num_words":14,"start":23.395,"end":27.015},{"sentences":[{"text":"Yeah.","start":27.61,"end":27.85,"sentiment":"neutral","sentiment_score":0.009447392076253893},{"text":"Sure.","start":27.85,"end":28.25,"sentiment":"neutral","sentiment_score":0.015993908047676086},{"text":"Mahendra.","start":28.25,"end":28.75,"sentiment":"neutral","sentiment_score":0.010607898235321043}],"sentiment":"neutral","sentiment_score":0.012016399453083674,"channel":1,"num_words":3,"start":27.61,"end":28.75},{"sentences":[{"text":"Okay.","start":30.9,"end":31.38,"sentiment":"neutral","sentiment_score":0.014746973291039469},{"text":"And you register that number here in Australia?","start":31.38,"end":34.28,"sentiment":"neutral","sentiment_score":0.0027915328391827643}],"sentiment":"neutral","sentiment_score":0.004119915111611287,"channel":0,"num_words":9,"start":30.9,"end":34.28},{"sentences":[{"text":"It's not in Australia.","start":36.09,"end":38.11,"sentiment":"neutral","sentiment_score":-0.07052441779524088},{"text":"It's India number.","start":38.57,"end":39.95,"sentiment":"neutral","sentiment_score":-0.04284148166577021},{"text":"That's 9492.","start":40.795002,"end":42.415,"sentiment":"neutral","sentiment_score":-0.024983828887343407}],"sentiment":"neutral","sentiment_score":-0.051176641550329,"channel":1,"num_words":9,"start":36.09,"end":42.415},{"sentences":[{"text":"Okay.","start":43.515,"end":43.914997,"sentiment":"neutral","sentiment_score":0.003931540995836258},{"text":"I 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we're unable to resolve this issue for you as we are not","start":54.714996,"end":60.05,"sentiment":"negative","sentiment_score":-0.48478078154417187}],"sentiment":"negative","sentiment_score":-0.41630467865616083,"channel":0,"num_words":16,"start":52.875,"end":60.05},{"sentences":[{"text":"okay.","start":59.932503,"end":60.432503,"sentiment":"negative","sentiment_score":-0.4434327483177185}],"sentiment":"negative","sentiment_score":-0.4434327483177185,"channel":1,"num_words":1,"start":59.932503,"end":60.432503},{"sentences":[{"text":"affiliated with Ertel India.","start":60.05,"end":62.39,"sentiment":"neutral","sentiment_score":-0.329494871199131},{"text":"So I suggest you contact them directly because they're the one who have your account.","start":62.93,"end":67.83,"sentiment":"neutral","sentiment_score":-0.12965686370929083}],"sentiment":"neutral","sentiment_score":-0.17172802318083613,"channel":0,"num_words":19,"start":60.05,"end":67.83},{"sentences":[{"text":"Do you have the toll free number?","start":69.195,"end":71.215004,"sentiment":"neutral","sentiment_score":-0.04221598218594279}],"sentiment":"neutral","sentiment_score":-0.04221598218594279,"channel":1,"num_words":7,"start":69.195,"end":71.215004},{"sentences":[{"text":"Yeah.","start":72.21,"end":72.71,"sentiment":"neutral","sentiment_score":-0.06499063968658447},{"text":"Unfortunately, we do not","start":72.770004,"end":73.89,"sentiment":"neutral","sentiment_score":-0.13276568613946438}],"sentiment":"neutral","sentiment_score":-0.11921067684888839,"channel":0,"num_words":5,"start":72.21,"end":73.89},{"sentences":[{"text":"This","start":73.835,"end":74.315,"sentiment":"neutral","sentiment_score":-0.17336909472942352}],"sentiment":"neutral","sentiment_score":-0.17336909472942352,"channel":1,"num_words":1,"start":73.835,"end":74.315},{"sentences":[{"text":"have 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will","start":74.315,"end":75.115,"sentiment":"neutral","sentiment_score":-0.2966165095567703}],"sentiment":"neutral","sentiment_score":-0.2966165095567703,"channel":1,"num_words":2,"start":74.315,"end":75.115},{"sentences":[{"text":"support","start":75.085,"end":75.244995,"sentiment":"neutral","sentiment_score":-0.3015711307525635}],"sentiment":"neutral","sentiment_score":-0.3015711307525635,"channel":0,"num_words":1,"start":75.085,"end":75.244995},{"sentences":[{"text":"stop","start":75.115,"end":75.515,"sentiment":"neutral","sentiment_score":-0.2834925949573517}],"sentiment":"neutral","sentiment_score":-0.2834925949573517,"channel":1,"num_words":1,"start":75.115,"end":75.515},{"sentences":[{"text":"number","start":75.244995,"end":75.564995,"sentiment":"negative","sentiment_score":-0.35026177763938904}],"sentiment":"negative","sentiment_score":-0.35026177763938904,"channel":0,"num_words":1,"start":75.244995,"end":75.564995},{"sentences":[{"text":"at.","start":75.515,"end":76.015,"sentiment":"negative","sentiment_score":-0.3470992147922516}],"sentiment":"negative","sentiment_score":-0.3470992147922516,"channel":1,"num_words":1,"start":75.515,"end":76.015},{"sentences":[{"text":"as well because we're not connected with them.","start":75.564995,"end":78.765,"sentiment":"negative","sentiment_score":-0.3378571979701519},{"text":"Yeah.","start":78.765,"end":79.085,"sentiment":"neutral","sentiment_score":-0.121179461479187},{"text":"We're a different company","start":79.085,"end":80.545,"sentiment":"neutral","sentiment_score":-0.1385018713772297}],"sentiment":"neutral","sentiment_score":-0.2598495792884093,"channel":0,"num_words":13,"start":75.564995,"end":80.545},{"sentences":[{"text":"Okay.","start":80.772934,"end":81.172935,"sentiment":"neutral","sentiment_score":-0.10033975541591644},{"text":"Okay.","start":81.172935,"end":81.672935,"sentiment":"neutral","sentiment_score":-0.05804780125617981}],"sentiment":"neutral","sentiment_score":-0.07919377833604813,"channel":1,"num_words":2,"start":80.772934,"end":81.672935},{"sentences":[{"text":"reseller.","start":81.244995,"end":81.744995,"sentiment":"neutral","sentiment_score":-0.06165521964430809},{"text":"Mhmm.","start":82.445,"end":82.945,"sentiment":"neutral","sentiment_score":-0.02122654765844345}],"sentiment":"neutral","sentiment_score":-0.04144088365137577,"channel":0,"num_words":2,"start":81.244995,"end":82.945},{"sentences":[{"text":"Okay.","start":82.532936,"end":82.772934,"sentiment":"neutral","sentiment_score":0.004563238471746445},{"text":"Okay.","start":82.772934,"end":82.93294,"sentiment":"neutral","sentiment_score":0.020859669893980023},{"text":"Okay.","start":82.93294,"end":83.43294,"sentiment":"neutral","sentiment_score":0.07131929695606232},{"text":"Thank you.","start":83.57294,"end":84.47294,"sentiment":"neutral","sentiment_score":0.21546266227960587}],"sentiment":"neutral","sentiment_score":0.1055335059762001,"channel":1,"num_words":5,"start":82.532936,"end":84.47294},{"sentences":[{"text":"Okay.","start":85.244995,"end":85.744995,"sentiment":"neutral","sentiment_score":0.15807557106018066},{"text":"Welcome.","start":86.125,"end":86.625,"sentiment":"neutral","sentiment_score":0.2416783571243286},{"text":"Bye.","start":86.765,"end":87.16499,"sentiment":"neutral","sentiment_score":0.2737765610218048},{"text":"Have a great day.","start":87.16499,"end":88.225,"sentiment":"positive","sentiment_score":0.443832091987133}],"sentiment":"positive","sentiment_score":0.3498369795935495,"channel":0,"num_words":7,"start":85.244995,"end":88.225}]},"summary":{"result":"success","short":"The customer, Mahendra, is experiencing issues with his mobile number not working in Australia. The representative, Maureen from Airtel tech support, asks for his full name and registration number in Australia. She explains that they are unable to resolve the issue and suggests contacting Ertel India directly. She also informs the customer that their company is a different one and cannot provide the toll-free number."},"intents":{"segments":[{"text":"So, actually, my mobile number when I'm recharging it, it's not working. The number doesn't exist. Will you be able to help me on this? Okay.","start_word":17,"end_word":42,"intents":[{"intent":"Fix mobile number issue","confidence_score":0.06774862}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. Mhmm. Yeah. Hi. This is Mahendra. Yeah. So, actually, my mobile number when I'm recharging it, it's not working. The number doesn't exist. Will you be able to help me on this? Okay. May I have your full name, please, for me to check the account? Yeah. Sure. Mahendra. Okay. And you register that number here in Australia? It's not in Australia. It's India number. That's 9492. Okay. I see. Yeah. Thanks for confirming. Since we are Airtel Australia, we only service Oh, Australian phone numbers.","start_word":0,"end_word":95,"sentiment":"neutral","sentiment_score":-0.011862138286232948},{"text":"Unfortunately, we're unable to resolve this issue for you as we are not okay. affiliated with Ertel India.","start_word":96,"end_word":113,"sentiment":"negative","sentiment_score":-0.4524478018283844},{"text":"So I suggest you contact them directly because they're the one who have your account. Do you have the toll free number? Yeah. Unfortunately, we do not This have their train will support stop number at.","start_word":114,"end_word":149,"sentiment":"neutral","sentiment_score":-0.1489255428314209},{"text":"as well because we're not connected with them.","start_word":150,"end_word":157,"sentiment":"negative","sentiment_score":-0.3382895886898041},{"text":"Yeah. We're a different company Okay. Okay. reseller. Mhmm. Okay. Okay. Okay. Thank you. Okay. Welcome. Bye.","start_word":158,"end_word":174,"sentiment":"neutral","sentiment_score":0.020574022084474564},{"text":"Have a great day.","start_word":175,"end_word":178,"sentiment":"positive","sentiment_score":0.4813753068447113}],"average":{"sentiment":"neutral","sentiment_score":-0.0715785456908739}}}}