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I see. Have you received the customer login portal credentials for you to log in? Yeah. Actually, there you can check that the plan is already activated. That is your customer portal for you to monitor also the usage. Mhmm. Okay. Sure. Let me try to log it in. May I ask how did it go with the network unlock? Have you tried to reach out? Mhmm. Mhmm. Okay. So the device can already detect the SIM card. Right? Or it'll okay. Oh, sorry. What does it says? Mhmm. Yeah. Actually, that is the one registered here on their end. Five g plan. Okay. Can have you tried to log in the credentials? Can we try to use Wi Fi in the meantime for us to be able to log in? Mhmm. Okay. Internet. Mhmm. Yep. Your plan here is global zone a package, 25 GV, or you might be just maximize the data. Probably, that's why. Okay. That should be working within fourteen days unless you maximize it. Mhmm. Actually, that's not for one month. That's only for fourteen days. Then after that, you need to renew it. Yeah. That the username and password that our team provided you. Actually, you can see there also the usage of the your data usage for monitoring? You mean the Airtel app? Actually, we're having problem with the application. It's not working, yeah, for some reason, and we're fixing it right now. So I suggest you log log it in on the website on where Sorry. What does it says? Is it is that on the website? Are you on Safari or Google? Okay. Can you type in airtel.net? Sorry. Airtel.au/my-account. Yeah. In Google. Yes. Airtel.au/ mhmm. My my and mydash,likeaminus sign, account slash the answer. That should bring it. Yeah. It should bring you to a login page asking a username and password. Or let me is it okay if I text the link here on the number that we're using right now? Via SMS message? Yeah. First digit copy it. There you go. Just sent it. I sent it to this number, the one that we're using right now. Mhmm. Yeah. I sent it via SMS message. Mhmm. Yeah. Then that should bring you to a login asking your username or email address, then address, then password. Does it go through? Sure. Are you able to log in? If you're able to search the link, that means you still have Internet connection. Okay. So you're not using the Airtel SIM card? Mhmm. Okay. Yeah. Is it okay if you show me your credentials for me to check also on our end? No. The username and password. Okay. The one that you input here, is it lot315@hotmail.com? Okay. And for the password? Mhmm. Okay. Triple w, big letter? 3BigLetterW. The first one. Okay. Mhmm. Double o. Mhmm. Oh. Okay. 315 hash. Okay. Hang on. Let me try. Let me just repeat the password. It's WWW oh, okay. 1 Big W Only, then 00, Bridge 315. K. Mhmm. Mhmm. R I Mhmm. Okay. 315. The email is lot315@hotmail.com. Then let me just repeat again the password. It's WBigWOOThroughOBRIDGE315 hash, a number sign. Is that right? The hash? Okay. Hello, Mel? Yes. Have you tried to use the SIM card for phone or text? Phone call or text? But when dialing a number, is it working? Okay. Yeah. Because upon checking here sorry for the confusion. There's no date usage monitor in here in the portal. Yeah. Mhmm. Yeah. Actually, I can see it here at the account details. But there is no data usage where we can check the or monitor the statistics that the data have used been has been used yesterday. Mhmm. Have you tried to use the other SIM card? Because you ordered two SIM card. Right? Mhmm. Can we try to use the other SIM card? Where where are you supposed to use the other one? It's in the Mhmm. Okay. Okay. Can we try to use it at the this device? Let's just see if the data will work also. Yeah. Is that the other one. Right? How about the 8065? How about the other number? The last four digit is 8065. Okay. Can we try to use that also? Let's see if the Internet is working. Yeah. Okay. Let me try to put it into the SIM card. On the phone where you supposed to use it? Okay. Sure. Then kindly please check the Internet if it's working. Yeah. Because I have a feeling that you just maximized the data. You only use WhatsApp? Okay. I will have a look on it while we're not on the phone in the meantime. Yeah. To check. Yeah. Sure. Just give me a callback then. K. 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Good morning. This is Maureen from Erto tech support. How can I assist you? Mhmm.\n\nMhmm. Okay. May I know your name, please, for me to check the account? What is your name, please? Okay.\n\nI see. Have you received the customer login portal credentials for you to log in? Yeah. Actually, there you can check that the plan is already activated. That is your customer portal for you to monitor also the usage.\n\nMhmm. Okay. Sure. Let me try to log it in. May I ask how did it go with the network unlock?\n\nHave you tried to reach out? Mhmm. Mhmm. Okay. So the device can already detect the SIM card.\n\nRight? Or it'll okay. Oh, sorry. What does it says? Mhmm.\n\nYeah. Actually, that is the one registered here on their end. Five g plan. Okay. Can have you tried to log in the credentials?\n\nCan we try to use Wi Fi in the meantime for us to be able to log in? Mhmm. Okay. Internet. Mhmm.\n\nYep. Your plan here is global zone a package, 25 GV, or you might be just maximize the data. Probably, that's why. Okay. That should be working within fourteen days unless you maximize it.\n\nMhmm. Actually, that's not for one month. That's only for fourteen days. Then after that, you need to renew it. Yeah.\n\nThat the username and password that our team provided you. Actually, you can see there also the usage of the your data usage for monitoring? You mean the Airtel app? Actually, we're having problem with the application. It's not working, yeah, for some reason, and we're fixing it right now.\n\nSo I suggest you log log it in on the website on where Sorry. What does it says? Is it is that on the website? Are you on Safari or Google? Okay.\n\nCan you type in airtel.net? Sorry. Airtel.au/my-account. Yeah. In Google.\n\nYes. Airtel.au/ mhmm. My my and mydash,likeaminus sign, account slash the answer. That should bring it. Yeah.\n\nIt should bring you to a login page asking a username and password. Or let me is it okay if I text the link here on the number that we're using right now? Via SMS message? Yeah. First digit copy it.\n\nThere you go. Just sent it. I sent it to this number, the one that we're using right now. Mhmm. Yeah.\n\nI sent it via SMS message. Mhmm. Yeah. Then that should bring you to a login asking your username or email address, then address, then password. Does it go through?\n\nSure. Are you able to log in? If you're able to search the link, that means you still have Internet connection. Okay. So you're not using the Airtel SIM card?\n\nMhmm. Okay. Yeah. Is it okay if you show me your credentials for me to check also on our end? No.\n\nThe username and password. Okay. The one that you input here, is it lot315@hotmail.com? Okay. And for the password?\n\nMhmm. Okay. Triple w, big letter? 3BigLetterW. The first one.\n\nOkay. Mhmm. Double o. Mhmm. Oh.\n\nOkay. 315 hash. Okay. Hang on. Let me try.\n\nLet me just repeat the password. It's WWW oh, okay. 1 Big W Only, then 00, Bridge 315. K. Mhmm.\n\nMhmm. R I Mhmm. Okay. 315. The email is lot315@hotmail.com.\n\nThen let me just repeat again the password. It's WBigWOOThroughOBRIDGE315 hash, a number sign. Is that right? The hash? Okay.\n\nHello, Mel? Yes. Have you tried to use the SIM card for phone or text? Phone call or text? But when dialing a number, is it working?\n\nOkay. Yeah. Because upon checking here sorry for the confusion. There's no date usage monitor in here in the portal. Yeah.\n\nMhmm. Yeah. Actually, I can see it here at the account details. But there is no data usage where we can check the or monitor the statistics that the data have used been has been used yesterday. Mhmm.\n\nHave you tried to use the other SIM card? Because you ordered two SIM card. Right? Mhmm. Can we try to use the other SIM card?\n\nWhere where are you supposed to use the other one? It's in the Mhmm. Okay. Okay. Can we try to use it at the this device?\n\nLet's just see if the data will work also. Yeah. Is that the other one. Right? How about the 8065?\n\nHow about the other number? The last four digit is 8065. Okay. Can we try to use that also? Let's see if the Internet is working.\n\nYeah. Okay. Let me try to put it into the SIM card. On the phone where you supposed to use it? Okay.\n\nSure. Then kindly please check the Internet if it's working. Yeah. Because I have a feeling that you just maximized the data. You only use WhatsApp?\n\nOkay. I will have a look on it while we're not on the phone in the meantime. Yeah. To check. Yeah.\n\nSure. Just give me a callback then. K. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.13360565900802612},{"text":"Good morning.","start":1.76,"end":2.3999999,"sentiment":"positive","sentiment_score":0.3838891386985779},{"text":"This is Maureen from Erto tech support.","start":2.3999999,"end":5.06,"sentiment":"neutral","sentiment_score":0.3128129116126469},{"text":"How can I assist you?","start":6.08,"end":7.46,"sentiment":"positive","sentiment_score":0.3709031522274017},{"text":"Mhmm.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.017631882801651955}],"sentiment":"neutral","sentiment_score":0.3102013726020232,"num_words":16,"start":1.1999999,"end":8.1},{"sentences":[{"text":"Mhmm.","start":22.935,"end":23.435,"sentiment":"neutral","sentiment_score":0.00178391020745039},{"text":"Okay.","start":24.134998,"end":24.634998,"sentiment":"neutral","sentiment_score":0.0211309976875782},{"text":"May I know your name, please, for 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card.","start":135.745,"end":140.385,"sentiment":"neutral","sentiment_score":0.019920144851009052}],"sentiment":"neutral","sentiment_score":-0.00886727672898107,"num_words":18,"start":117.28999,"end":140.385},{"sentences":[{"text":"Right?","start":140.385,"end":140.885,"sentiment":"neutral","sentiment_score":0.005911458283662796},{"text":"Or it'll okay.","start":141.585,"end":142.86,"sentiment":"neutral","sentiment_score":0.0032906325068324804},{"text":"Oh, sorry.","start":153.9,"end":154.38,"sentiment":"neutral","sentiment_score":-0.1313672438263893},{"text":"What does it says?","start":154.38,"end":155.295,"sentiment":"neutral","sentiment_score":-0.11851439252495766},{"text":"Mhmm.","start":168.33499,"end":168.83499,"sentiment":"neutral","sentiment_score":0.015814386308193207}],"sentiment":"neutral","sentiment_score":-0.06410857414911417,"num_words":11,"start":140.385,"end":168.83499},{"sentences":[{"text":"Yeah.","start":175.90999,"end":176.31,"sentiment":"neutral","sentiment_score":0.04794192686676979},{"text":"Actually, that is the one registered here on their end.","start":176.31,"end":180.40999,"sentiment":"neutral","sentiment_score":0.04427966233342886},{"text":"Five g plan.","start":181.90999,"end":184.17,"sentiment":"neutral","sentiment_score":0.013205441025396189},{"text":"Okay.","start":195.855,"end":196.355,"sentiment":"neutral","sentiment_score":-0.14868269860744476},{"text":"Can have you tried to log in the credentials?","start":197.215,"end":199.875,"sentiment":"neutral","sentiment_score":-0.06995519457591905}],"sentiment":"neutral","sentiment_score":-0.010330190688061217,"num_words":24,"start":175.90999,"end":199.875},{"sentences":[{"text":"Can we try to use Wi Fi in the meantime for us to be able to log in?","start":200.73001,"end":207.15001,"sentiment":"neutral","sentiment_score":-0.0033286113498939406},{"text":"Mhmm.","start":211.37001,"end":211.53,"sentiment":"neutral","sentiment_score":-0.01513857301324606},{"text":"Okay.","start":211.53,"end":212.03,"sentiment":"neutral","sentiment_score":0.017442788928747177},{"text":"Internet.","start":235.98999,"end":236.48999,"sentiment":"negative","sentiment_score":-0.42723309993743896},{"text":"Mhmm.","start":239.91,"end":240.41,"sentiment":"neutral","sentiment_score":-0.048128820955753326}],"sentiment":"neutral","sentiment_score":-0.02422603223980828,"num_words":22,"start":200.73001,"end":240.41},{"sentences":[{"text":"Yep.","start":243.11,"end":243.61,"sentiment":"neutral","sentiment_score":0.03119509667158127},{"text":"Your plan here is global zone a package, 25 GV, or you might be just maximize the data.","start":243.83,"end":254.045,"sentiment":"neutral","sentiment_score":-0.001697966347112217},{"text":"Probably, that's why.","start":255.145,"end":256.445,"sentiment":"neutral","sentiment_score":-0.06427242358525594},{"text":"Okay.","start":264.4,"end":264.9,"sentiment":"neutral","sentiment_score":0.002318046987056732},{"text":"That should be working within fourteen days unless you maximize it.","start":268.0,"end":275.155,"sentiment":"neutral","sentiment_score":-0.038350422104651276}],"sentiment":"neutral","sentiment_score":-0.01799182836753864,"num_words":34,"start":243.11,"end":275.155},{"sentences":[{"text":"Mhmm.","start":275.155,"end":275.655,"sentiment":"neutral","sentiment_score":-0.012980572879314424},{"text":"Actually, that's not for one month.","start":285.11,"end":287.19,"sentiment":"neutral","sentiment_score":-0.05250027279059092},{"text":"That's only for fourteen days.","start":287.19,"end":289.28998,"sentiment":"neutral","sentiment_score":-0.07897119149565697},{"text":"Then after that, you need to renew it.","start":289.83,"end":292.09,"sentiment":"neutral","sentiment_score":-0.08517386671155691},{"text":"Yeah.","start":298.62997,"end":299.115,"sentiment":"neutral","sentiment_score":0.014894386753439903}],"sentiment":"neutral","sentiment_score":-0.0661587959066743,"num_words":21,"start":275.155,"end":299.115},{"sentences":[{"text":"That the username and password that our team provided you.","start":299.35498,"end":304.895,"sentiment":"neutral","sentiment_score":0.025715838000178338},{"text":"Actually, you can see there also the usage of the your data usage for monitoring?","start":306.235,"end":318.22003,"sentiment":"neutral","sentiment_score":0.01196723220249017},{"text":"You mean the Airtel app?","start":321.92,"end":323.78,"sentiment":"neutral","sentiment_score":-0.03821173869073391},{"text":"Actually, we're having problem with the application.","start":327.345,"end":329.605,"sentiment":"negative","sentiment_score":-0.5447392208235604},{"text":"It's not working, yeah, for some reason, and we're fixing it right now.","start":330.945,"end":336.725,"sentiment":"negative","sentiment_score":-0.48687649919436526}],"sentiment":"neutral","sentiment_score":-0.19793921731412412,"num_words":50,"start":299.35498,"end":336.725},{"sentences":[{"text":"So I suggest you log log it in on the website on where Sorry.","start":336.86502,"end":359.595,"sentiment":"neutral","sentiment_score":-0.07162614539265633},{"text":"What does it says?","start":359.595,"end":360.735,"sentiment":"neutral","sentiment_score":-0.11345631070435047},{"text":"Is it is that on the website?","start":373.1,"end":374.72,"sentiment":"neutral","sentiment_score":-0.0569863175707204},{"text":"Are you on Safari or Google?","start":375.1,"end":376.88,"sentiment":"neutral","sentiment_score":-0.045110625525315605},{"text":"Okay.","start":382.30002,"end":382.80002,"sentiment":"neutral","sentiment_score":-0.04211099073290825}],"sentiment":"neutral","sentiment_score":-0.0677584451623261,"num_words":32,"start":336.86502,"end":382.80002},{"sentences":[{"text":"Can you type in airtel.net?","start":382.895,"end":385.795,"sentiment":"neutral","sentiment_score":-0.03522914312779903},{"text":"Sorry.","start":386.495,"end":386.995,"sentiment":"neutral","sentiment_score":-0.047047339379787445},{"text":"Airtel.au/my-account.","start":387.055,"end":391.155,"sentiment":"neutral","sentiment_score":-0.029094606637954712},{"text":"Yeah.","start":394.73502,"end":395.135,"sentiment":"neutral","sentiment_score":-0.004221510142087936},{"text":"In Google.","start":395.135,"end":395.795,"sentiment":"neutral","sentiment_score":-0.006611961638554931}],"sentiment":"neutral","sentiment_score":-0.026973309507593513,"num_words":10,"start":382.895,"end":395.795},{"sentences":[{"text":"Yes.","start":397.6,"end":398.1,"sentiment":"neutral","sentiment_score":0.0013475650921463966},{"text":"Airtel.au/ mhmm.","start":402.16,"end":407.78,"sentiment":"neutral","sentiment_score":-0.005819650134071708},{"text":"My my and mydash,likeaminus sign, account slash the answer.","start":412.485,"end":429.93,"sentiment":"neutral","sentiment_score":-0.01417113064477841},{"text":"That should bring it.","start":431.83002,"end":433.21,"sentiment":"neutral","sentiment_score":-0.1317197810858488},{"text":"Yeah.","start":442.415,"end":442.815,"sentiment":"neutral","sentiment_score":0.05114271864295006}],"sentiment":"neutral","sentiment_score":-0.03609225392232046,"num_words":17,"start":397.6,"end":442.815},{"sentences":[{"text":"It should bring you to a login page asking a username and password.","start":442.815,"end":448.835,"sentiment":"neutral","sentiment_score":0.07217581828053181},{"text":"Or let me is it okay if I text the link here on the number that we're using right now?","start":452.71,"end":460.25,"sentiment":"neutral","sentiment_score":0.039054165175184605},{"text":"Via SMS message?","start":465.51,"end":466.97,"sentiment":"neutral","sentiment_score":0.0022300013030568757},{"text":"Yeah.","start":470.115,"end":470.615,"sentiment":"neutral","sentiment_score":0.00945542473345995},{"text":"First digit copy it.","start":471.07498,"end":473.175,"sentiment":"neutral","sentiment_score":-0.0007288460619747639}],"sentiment":"neutral","sentiment_score":0.0422585118425692,"num_words":41,"start":442.815,"end":473.175},{"sentences":[{"text":"There you go.","start":483.01,"end":483.83002,"sentiment":"neutral","sentiment_score":0.017592844863732655},{"text":"Just sent it.","start":485.81,"end":486.95,"sentiment":"neutral","sentiment_score":0.014401771128177643},{"text":"I sent it to this number, the one that we're using right now.","start":505.535,"end":508.89502,"sentiment":"neutral","sentiment_score":0.0024639044467431423},{"text":"Mhmm.","start":508.89502,"end":509.39502,"sentiment":"neutral","sentiment_score":0.003727877512574196},{"text":"Yeah.","start":512.25995,"end":512.75995,"sentiment":"neutral","sentiment_score":0.03509167209267616}],"sentiment":"neutral","sentiment_score":0.007944483589935339,"num_words":21,"start":483.01,"end":512.75995},{"sentences":[{"text":"I sent it via SMS message.","start":513.38,"end":515.48,"sentiment":"neutral","sentiment_score":0.03912422557671865},{"text":"Mhmm.","start":519.13995,"end":519.63995,"sentiment":"neutral","sentiment_score":0.034337904304265976},{"text":"Yeah.","start":522.33997,"end":522.83997,"sentiment":"neutral","sentiment_score":0.08509829640388489},{"text":"Then that should bring you to a login asking your username or email address, then address, then password.","start":523.3,"end":529.85504,"sentiment":"neutral","sentiment_score":0.08017799775633547},{"text":"Does it go through?","start":539.91504,"end":540.97504,"sentiment":"neutral","sentiment_score":0.06720535736531019}],"sentiment":"neutral","sentiment_score":0.0688735647747914,"num_words":30,"start":513.38,"end":540.97504},{"sentences":[{"text":"Sure.","start":547.48,"end":547.98,"sentiment":"neutral","sentiment_score":0.06705096364021301},{"text":"Are you able to log in?","start":566.82495,"end":568.365,"sentiment":"neutral","sentiment_score":0.13803517321745554},{"text":"If you're able to search the link, that means you still have Internet connection.","start":575.36005,"end":580.82,"sentiment":"neutral","sentiment_score":0.11788817441889218},{"text":"Okay.","start":588.925,"end":589.32495,"sentiment":"neutral","sentiment_score":-0.019209427759051323},{"text":"So you're not using the Airtel SIM card?","start":589.32495,"end":592.225,"sentiment":"neutral","sentiment_score":-0.1944075021892786}],"sentiment":"neutral","sentiment_score":0.03237423331787189,"num_words":30,"start":547.48,"end":592.225},{"sentences":[{"text":"Mhmm.","start":595.245,"end":595.64496,"sentiment":"neutral","sentiment_score":-0.13869358599185944},{"text":"Okay.","start":595.64496,"end":596.14496,"sentiment":"neutral","sentiment_score":0.0017989836633205414},{"text":"Yeah.","start":650.485,"end":650.94,"sentiment":"neutral","sentiment_score":0.14381268620491028},{"text":"Is it okay if you show me your credentials for me to check also on our end?","start":655.26,"end":659.84,"sentiment":"neutral","sentiment_score":0.13667617299977472},{"text":"No.","start":667.925,"end":668.245,"sentiment":"neutral","sentiment_score":-0.1524924635887146}],"sentiment":"neutral","sentiment_score":0.10371050291827746,"num_words":21,"start":595.245,"end":668.245},{"sentences":[{"text":"The username and password.","start":668.245,"end":669.94495,"sentiment":"neutral","sentiment_score":-0.11778667010366917},{"text":"Okay.","start":685.04004,"end":685.36,"sentiment":"neutral","sentiment_score":0.04130585491657257},{"text":"The one that you input here, is it lot315@hotmail.com?","start":685.36,"end":693.38,"sentiment":"neutral","sentiment_score":0.03920919510225455},{"text":"Okay.","start":696.915,"end":697.415,"sentiment":"neutral","sentiment_score":0.017488982528448105},{"text":"And for the password?","start":697.635,"end":699.175,"sentiment":"neutral","sentiment_score":0.0039308867417275906}],"sentiment":"neutral","sentiment_score":-0.002302396846444983,"num_words":19,"start":668.245,"end":699.175},{"sentences":[{"text":"Mhmm.","start":704.195,"end":704.695,"sentiment":"neutral","sentiment_score":0.00015175668522715569},{"text":"Okay.","start":705.395,"end":705.875,"sentiment":"neutral","sentiment_score":0.003110695630311966},{"text":"Triple w, big letter?","start":705.875,"end":709.175,"sentiment":"neutral","sentiment_score":-0.0013739558053202927},{"text":"3BigLetterW.","start":713.79,"end":715.32996,"sentiment":"neutral","sentiment_score":-0.01409102138131857},{"text":"The first one.","start":718.35,"end":719.32996,"sentiment":"neutral","sentiment_score":-0.0630631148815155}],"sentiment":"neutral","sentiment_score":-0.020551373693160714,"num_words":10,"start":704.195,"end":719.32996},{"sentences":[{"text":"Okay.","start":721.14996,"end":721.64996,"sentiment":"neutral","sentiment_score":-0.008873281069099903},{"text":"Mhmm.","start":722.11,"end":722.61,"sentiment":"neutral","sentiment_score":-0.007407295517623424},{"text":"Double o.","start":725.625,"end":726.445,"sentiment":"neutral","sentiment_score":-0.005776018835604191},{"text":"Mhmm.","start":726.505,"end":727.005,"sentiment":"neutral","sentiment_score":-0.0024538736324757338},{"text":"Oh.","start":730.665,"end":731.165,"sentiment":"neutral","sentiment_score":-0.0030624298378825188}],"sentiment":"neutral","sentiment_score":-0.005558152954714994,"num_words":6,"start":721.14996,"end":731.165},{"sentences":[{"text":"Okay.","start":741.3,"end":741.62,"sentiment":"neutral","sentiment_score":-0.004239922389388084},{"text":"315 hash.","start":741.62,"end":747.08,"sentiment":"neutral","sentiment_score":-0.013164499774575233},{"text":"Okay.","start":747.38,"end":747.7,"sentiment":"neutral","sentiment_score":-0.003916039131581783},{"text":"Hang on.","start":747.7,"end":748.18,"sentiment":"neutral","sentiment_score":-0.02010187041014433},{"text":"Let me try.","start":748.18,"end":749.0,"sentiment":"neutral","sentiment_score":-0.006290360043446223}],"sentiment":"neutral","sentiment_score":-0.01039553133563863,"num_words":9,"start":741.3,"end":749.0},{"sentences":[{"text":"Let me just repeat the password.","start":790.19,"end":791.89,"sentiment":"neutral","sentiment_score":-0.012770499413212141},{"text":"It's WWW oh, okay.","start":791.95,"end":801.63,"sentiment":"neutral","sentiment_score":-0.02396518038585782},{"text":"1 Big W Only, then 00, Bridge 315.","start":801.63,"end":808.525,"sentiment":"neutral","sentiment_score":-0.010436524578835815},{"text":"K.","start":811.22504,"end":811.72504,"sentiment":"neutral","sentiment_score":-0.000010800547897815704},{"text":"Mhmm.","start":813.145,"end":813.645,"sentiment":"neutral","sentiment_score":-0.0012478965800255537}],"sentiment":"neutral","sentiment_score":-0.0128617305890657,"num_words":20,"start":790.19,"end":813.645},{"sentences":[{"text":"Mhmm.","start":814.745,"end":815.245,"sentiment":"neutral","sentiment_score":-0.0006000197026878595},{"text":"R I Mhmm.","start":818.54004,"end":820.56,"sentiment":"neutral","sentiment_score":-0.004271809554969271},{"text":"Okay.","start":824.22003,"end":824.72003,"sentiment":"neutral","sentiment_score":0.001291346736252308},{"text":"315.","start":825.58,"end":826.72003,"sentiment":"neutral","sentiment_score":-0.0023604310117661953},{"text":"The email is lot315@hotmail.com.","start":856.475,"end":862.65497,"sentiment":"neutral","sentiment_score":0.0011280856560915713}],"sentiment":"neutral","sentiment_score":-0.0009972190018743274,"num_words":10,"start":814.745,"end":862.65497},{"sentences":[{"text":"Then let me just repeat again the password.","start":864.955,"end":867.135,"sentiment":"neutral","sentiment_score":0.024333139997906983},{"text":"It's WBigWOOThroughOBRIDGE315 hash, a number sign.","start":867.195,"end":885.17004,"sentiment":"neutral","sentiment_score":0.02625014850248893},{"text":"Is that right?","start":885.17004,"end":885.89,"sentiment":"neutral","sentiment_score":0.02168390651543935},{"text":"The hash?","start":885.89,"end":886.605,"sentiment":"neutral","sentiment_score":0.006612773984670639},{"text":"Okay.","start":901.82,"end":902.32,"sentiment":"neutral","sentiment_score":0.009892871603369713}],"sentiment":"neutral","sentiment_score":0.022016807505860925,"num_words":20,"start":864.955,"end":902.32},{"sentences":[{"text":"Hello, Mel?","start":1123.4149,"end":1124.315,"sentiment":"neutral","sentiment_score":0.02525683492422104},{"text":"Yes.","start":1126.5349,"end":1127.0349,"sentiment":"neutral","sentiment_score":0.04155547171831131},{"text":"Have you tried to use the SIM card for phone or text?","start":1127.1749,"end":1131.515,"sentiment":"neutral","sentiment_score":0.020171843158702057},{"text":"Phone call or text?","start":1132.215,"end":1133.4349,"sentiment":"neutral","sentiment_score":0.007333036279305816},{"text":"But when dialing a number, is it working?","start":1149.8351,"end":1152.895,"sentiment":"neutral","sentiment_score":-0.028726279037073255}],"sentiment":"neutral","sentiment_score":0.004950117492289455,"num_words":27,"start":1123.4149,"end":1152.895},{"sentences":[{"text":"Okay.","start":1161.5951,"end":1162.0951,"sentiment":"neutral","sentiment_score":-0.09977103769779204},{"text":"Yeah.","start":1164.24,"end":1164.56,"sentiment":"neutral","sentiment_score":-0.0966537743806839},{"text":"Because upon checking here sorry for the confusion.","start":1164.56,"end":1167.7001,"sentiment":"neutral","sentiment_score":-0.27105674520134926},{"text":"There's no date usage monitor in here in the portal.","start":1168.88,"end":1174.26,"sentiment":"negative","sentiment_score":-0.33757988512516024},{"text":"Yeah.","start":1179.995,"end":1180.495,"sentiment":"neutral","sentiment_score":-0.11156004667282104}],"sentiment":"neutral","sentiment_score":-0.2786779843625568,"num_words":21,"start":1161.5951,"end":1180.495},{"sentences":[{"text":"Mhmm.","start":1188.715,"end":1189.215,"sentiment":"neutral","sentiment_score":-0.10458831489086153},{"text":"Yeah.","start":1202.96,"end":1203.36,"sentiment":"neutral","sentiment_score":-0.021359743550419807},{"text":"Actually, I can see it here at the account details.","start":1203.36,"end":1206.82,"sentiment":"neutral","sentiment_score":-0.0365808267146349},{"text":"But there is no data usage where we can check the or monitor the statistics that the data have used been has been used yesterday.","start":1211.905,"end":1225.6101,"sentiment":"neutral","sentiment_score":-0.23431920409202575},{"text":"Mhmm.","start":1230.8701,"end":1231.3701,"sentiment":"neutral","sentiment_score":-0.045499756932258606}],"sentiment":"neutral","sentiment_score":-0.16829568907422454,"num_words":38,"start":1188.715,"end":1231.3701},{"sentences":[{"text":"Have you tried to use the other SIM card?","start":1245.825,"end":1248.625,"sentiment":"neutral","sentiment_score":-0.13103131701548895},{"text":"Because you ordered two SIM card.","start":1248.625,"end":1251.0,"sentiment":"neutral","sentiment_score":-0.16903813183307648},{"text":"Right?","start":1251.0,"end":1251.5,"sentiment":"neutral","sentiment_score":-0.1302165985107422},{"text":"Mhmm.","start":1257.72,"end":1258.22,"sentiment":"negative","sentiment_score":-0.3533884882926941},{"text":"Can we try to use the other SIM card?","start":1263.3049,"end":1266.6849,"sentiment":"neutral","sentiment_score":-0.1786160245537758}],"sentiment":"neutral","sentiment_score":-0.1647946135355876,"num_words":26,"start":1245.825,"end":1266.6849},{"sentences":[{"text":"Where where are you supposed to use the other one?","start":1278.7101,"end":1281.53,"sentiment":"neutral","sentiment_score":-0.08114838041365147},{"text":"It's in the Mhmm.","start":1282.79,"end":1287.11,"sentiment":"neutral","sentiment_score":-0.0232823072001338},{"text":"Okay.","start":1287.11,"end":1287.61,"sentiment":"neutral","sentiment_score":0.01757882907986641},{"text":"Okay.","start":1292.995,"end":1293.495,"sentiment":"neutral","sentiment_score":0.10474808514118196},{"text":"Can we try to use it at the this device?","start":1293.635,"end":1297.095,"sentiment":"neutral","sentiment_score":0.13975515067577363}],"sentiment":"neutral","sentiment_score":0.023664053386220567,"num_words":26,"start":1278.7101,"end":1297.095},{"sentences":[{"text":"Let's just see if the data will work also.","start":1297.5549,"end":1299.975,"sentiment":"neutral","sentiment_score":0.14865275141265658},{"text":"Yeah.","start":1313.39,"end":1313.87,"sentiment":"neutral","sentiment_score":0.007209909148514271},{"text":"Is that the other one.","start":1313.87,"end":1315.23,"sentiment":"neutral","sentiment_score":-0.04337616600096226},{"text":"Right?","start":1315.23,"end":1315.665,"sentiment":"neutral","sentiment_score":-0.039988595992326736},{"text":"How about the 8065?","start":1321.025,"end":1324.645,"sentiment":"neutral","sentiment_score":-0.04311587009578943}],"sentiment":"neutral","sentiment_score":0.04578758827410638,"num_words":20,"start":1297.5549,"end":1324.645},{"sentences":[{"text":"How about the other number?","start":1332.15,"end":1333.69,"sentiment":"neutral","sentiment_score":-0.03700252585113049},{"text":"The last four digit is 8065.","start":1334.07,"end":1337.29,"sentiment":"neutral","sentiment_score":-0.011436715877304474},{"text":"Okay.","start":1343.11,"end":1343.595,"sentiment":"neutral","sentiment_score":0.08167900145053864},{"text":"Can we try to use that also?","start":1343.835,"end":1347.375,"sentiment":"neutral","sentiment_score":0.09845937469175883},{"text":"Let's see if the Internet is working.","start":1347.595,"end":1349.695,"sentiment":"neutral","sentiment_score":0.0436909981071949}],"sentiment":"neutral","sentiment_score":0.03165764178937444,"num_words":26,"start":1332.15,"end":1349.695},{"sentences":[{"text":"Yeah.","start":1360.7101,"end":1361.1901,"sentiment":"neutral","sentiment_score":0.030618425458669662},{"text":"Okay.","start":1361.1901,"end":1361.43,"sentiment":"neutral","sentiment_score":0.03721596673130989},{"text":"Let me try to put it into the SIM card.","start":1361.43,"end":1365.29,"sentiment":"neutral","sentiment_score":0.0327322993427515},{"text":"On the phone where you supposed to use it?","start":1413.87,"end":1417.7301,"sentiment":"neutral","sentiment_score":-0.026888663984007306},{"text":"Okay.","start":1422.5901,"end":1423.0901,"sentiment":"neutral","sentiment_score":-0.11940551549196245}],"sentiment":"neutral","sentiment_score":0.0015342679213393813,"num_words":22,"start":1360.7101,"end":1423.0901},{"sentences":[{"text":"Sure.","start":1423.15,"end":1423.65,"sentiment":"neutral","sentiment_score":-0.061559755355119705},{"text":"Then kindly please check the Internet if it's working.","start":1423.9501,"end":1429.675,"sentiment":"neutral","sentiment_score":-0.09198868481649293},{"text":"Yeah.","start":1430.8151,"end":1431.135,"sentiment":"neutral","sentiment_score":0.04245106875896454},{"text":"Because I have a feeling that you just maximized the data.","start":1431.135,"end":1435.9551,"sentiment":"neutral","sentiment_score":0.030869415537877518},{"text":"You only use WhatsApp?","start":1444.7101,"end":1446.0901,"sentiment":"neutral","sentiment_score":-0.08857659809291363}],"sentiment":"neutral","sentiment_score":-0.03314421813075359,"num_words":26,"start":1423.15,"end":1446.0901},{"sentences":[{"text":"Okay.","start":1464.885,"end":1465.385,"sentiment":"neutral","sentiment_score":0.1112072765827179},{"text":"I will have a look on it while we're not on the phone in the meantime.","start":1465.4451,"end":1470.8251,"sentiment":"neutral","sentiment_score":0.06719568639528006},{"text":"Yeah.","start":1473.03,"end":1473.53,"sentiment":"neutral","sentiment_score":0.0273219533264637},{"text":"To check.","start":1473.83,"end":1474.3099,"sentiment":"neutral","sentiment_score":-0.022329526022076607},{"text":"Yeah.","start":1474.3099,"end":1474.5499,"sentiment":"neutral","sentiment_score":0.041135139763355255}],"sentiment":"neutral","sentiment_score":0.057625538092993554,"num_words":21,"start":1464.885,"end":1474.5499},{"sentences":[{"text":"Sure.","start":1474.5499,"end":1474.95,"sentiment":"neutral","sentiment_score":0.08910869807004929},{"text":"Just give me a callback then.","start":1474.95,"end":1476.57,"sentiment":"neutral","sentiment_score":0.004250373691320419},{"text":"K.","start":1477.91,"end":1478.41,"sentiment":"neutral","sentiment_score":-0.0030800048261880875},{"text":"Bye for now.","start":1478.71,"end":1479.69,"sentiment":"neutral","sentiment_score":-0.02282388011614481}],"sentiment":"neutral","sentiment_score":0.003914481367577207,"num_words":11,"start":1474.5499,"end":1479.69}]}}]},{"alternatives":[{"transcript":"Yeah. Good morning. Yeah. Just having trouble with my SIM card. I got it to work yesterday, and I just wanna know if my plan, which I paid for, which was 25 gigabyte, is activated. Mhmm. Mel Rowles, r o w l e s. Yeah. Hang on. And I'd let me just go through it then while you're there. Yeah. I had it working last night, but I didn't go into the log on. No. First, it's saying I'm not connected to a network. Maybe my maybe my antenna is no good or maybe yeah. Yeah. I yeah. I had I worked it out last night and got it working. Yeah. And I I actually used WhatsApp to talk to my wife to make sure it was working, and then it was all working last night. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. That was working last night, and today, it's just saying it's all offline, although we got antenna there. No. I now it's just saying that check my network because it's not working, and I do have antenna. So my plan was 25 gigabytes. You can check that for me. Yeah. Well, it's this comes up with no network for some reason. Yeah. I did. We don't have Wi Fi here. I'll try it. I'll put login Wi Fi. Hang on. No. We don't have Wi Fi. Light mode, turn on mobile data or Wi Fi check signal in the area. So I do have signal, but I'm not getting through to the into the Internet. No. Well, I shouldn't have maximized 25 gigabytes. I only just turned it on last night. Fourteen days. How come it says one month? 25 gigabyte? And how do I renew it on my just go through that login? Can you? And what about the the app? Can I go through the app? Yeah. Yeah. Okay. Okay. So this one's come up with it says Hartel .audns address could not be your fan diagnosing the problem. Do you know what that means? It says Airtel AU DNS address not found could not be found diagnosing the problem. No. No. That's when I logged in to use people through that login. On Google. What was it called? What was it? My can. Hang on a sec. Sl.au/ yeah. Yeah. Yeah. Yeah. Nothing happened. I got airtelau slash myminus account slash Yeah. To WhatsApp? Yeah. Go on. To to this phone. Yeah. Go on. Now this is on the other phone, isn't it? Yeah. Yeah. Yeah. Shall I open it up on this number? Yeah. I got it there. Copy. Then go to Google. Hang on a second. Go on to Airtel AU. My account. Yeah. Login and password. Yeah. This is on the other phone, but this is on the wife's phone. No. No. I just wanna get in there and see what I can say for starter. Yeah. Okay. From the account, that's where you can view your recent orders, manage your shipping. Yeah. Can I can I see how much I've used on that account? SIM card number. Yeah. It's username my email address. Yeah. Yeah. WoodridgeWW, Big W, BigDouble BigLetterW. No. No. No. Just one. Yeah. BigW. Yeah. O o, d d r I d d e. Woodridge. 315 hash. No. No. No. It's 1BigW. Yep. Yep. B W, 00, D R I R IDGEWoodridge. Cash. Yep. Yep. Yep. So it's W BigBigW or AWOODForDonkey. Yeah. DForDonkey, not BForBridgeDForDonkey. Not now. It's just the time. Yeah. I did I did last night. Yeah. And I could phone the wife on her phone with WhatsApp, and I could send messages through WhatsApp, and I could see my email account. No. She tried to dial me and didn't work. No. So there's no data left? Well, where's all where's all my data? Because I paid for 25 gigabytes, and I only turned it on yesterday. I paid $69.64 US dollars. You could see there on the travel SIM. Yeah. That might have been the starter kit data. The $2 starter kit, probably I've used that. But where is my 64 US dollars 25 gigabyte? I haven't tried the other one yet. I'm trying to get this one to work. Otherwise, I won't be able won't be able to find anyone. I can. In put it in my phone in the other phone. Well, that was gonna go into this phone. So I've got one one in my phone. I was gonna put one in the wife's phone. On the on the the first phone, on 37254688026. That is the one I'm having trouble with at the moment. Yes? Sorry? Yeah. Yeah. Well, that's the one that's gonna go into this phone we're speaking on. I can put in my phone, I suppose. Yes. I don't know. Don't think so. So I can put the other SIM card in my phone? Well, that's this phone, so I'm going to have to turn you off. Alright. Well, how how can I maximize the data? It's because I got 25 gigabytes, and I need to turn it on yesterday. I only rang WhatsApp twice. Yes. And for two minutes. That's what I'm saying. I think I just used the $2 starter kit. That was all. Okay then. I'll ring you 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Good morning. Yeah. Just having trouble with my SIM card. I got it to work yesterday, and I just wanna know if my plan, which I paid for, which was 25 gigabyte, is activated.\n\nMhmm. Mel Rowles, r o w l e s. Yeah. Hang on. And I'd let me just go through it then while you're there.\n\nYeah. I had it working last night, but I didn't go into the log on. No. First, it's saying I'm not connected to a network. Maybe my maybe my antenna is no good or maybe yeah.\n\nYeah. I yeah. I had I worked it out last night and got it working. Yeah. And I I actually used WhatsApp to talk to my wife to make sure it was working, and then it was all working last night.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. That was working last night, and today, it's just saying it's all offline, although we got antenna there. No. I now it's just saying that check my network because it's not working, and I do have antenna. So my plan was 25 gigabytes.\n\nYou can check that for me. Yeah. Well, it's this comes up with no network for some reason. Yeah. I did.\n\nWe don't have Wi Fi here. I'll try it. I'll put login Wi Fi. Hang on. No.\n\nWe don't have Wi Fi. Light mode, turn on mobile data or Wi Fi check signal in the area. So I do have signal, but I'm not getting through to the into the Internet. No. Well, I shouldn't have maximized 25 gigabytes.\n\nI only just turned it on last night. Fourteen days. How come it says one month? 25 gigabyte? And how do I renew it on my just go through that login?\n\nCan you? And what about the the app? Can I go through the app? Yeah. Yeah.\n\nOkay. Okay. So this one's come up with it says Hartel .audns address could not be your fan diagnosing the problem. Do you know what that means? It says Airtel AU DNS address not found could not be found diagnosing the problem.\n\nNo. No. That's when I logged in to use people through that login. On Google. What was it called?\n\nWhat was it? My can. Hang on a sec. Sl.au/ yeah. Yeah.\n\nYeah. Yeah. Nothing happened. I got airtelau slash myminus account slash Yeah. To WhatsApp?\n\nYeah. Go on. To to this phone. Yeah. Go on.\n\nNow this is on the other phone, isn't it? Yeah. Yeah. Yeah. Shall I open it up on this number?\n\nYeah. I got it there. Copy. Then go to Google. Hang on a second.\n\nGo on to Airtel AU. My account. Yeah. Login and password. Yeah.\n\nThis is on the other phone, but this is on the wife's phone. No. No. I just wanna get in there and see what I can say for starter. Yeah.\n\nOkay. From the account, that's where you can view your recent orders, manage your shipping. Yeah. Can I can I see how much I've used on that account? SIM card number.\n\nYeah. It's username my email address. Yeah. Yeah. WoodridgeWW, Big W, BigDouble BigLetterW.\n\nNo. No. No. Just one. Yeah.\n\nBigW. Yeah. O o, d d r I d d e. Woodridge. 315 hash.\n\nNo. No. No. It's 1BigW. Yep.\n\nYep. B W, 00, D R I R IDGEWoodridge. Cash. Yep. Yep.\n\nYep. So it's W BigBigW or AWOODForDonkey. Yeah. DForDonkey, not BForBridgeDForDonkey. Not now.\n\nIt's just the time. Yeah. I did I did last night. Yeah. And I could phone the wife on her phone with WhatsApp, and I could send messages through WhatsApp, and I could see my email account.\n\nNo. She tried to dial me and didn't work. No. So there's no data left? Well, where's all where's all my data?\n\nBecause I paid for 25 gigabytes, and I only turned it on yesterday. I paid $69.64 US dollars. You could see there on the travel SIM. Yeah. That might have been the starter kit data.\n\nThe $2 starter kit, probably I've used that. But where is my 64 US dollars 25 gigabyte? I haven't tried the other one yet. I'm trying to get this one to work. Otherwise, I won't be able won't be able to find anyone.\n\nI can. In put it in my phone in the other phone. Well, that was gonna go into this phone. So I've got one one in my phone. I was gonna put one in the wife's phone.\n\nOn the on the the first phone, on 37254688026. That is the one I'm having trouble with at the moment. Yes? Sorry? Yeah.\n\nYeah. Well, that's the one that's gonna go into this phone we're speaking on. I can put in my phone, I suppose. Yes. I don't know.\n\nDon't think so. So I can put the other SIM card in my phone? Well, that's this phone, so I'm going to have to turn you off. Alright. Well, how how can I maximize the data?\n\nIt's because I got 25 gigabytes, and I need to turn it on yesterday. I only rang WhatsApp twice. Yes. And for two minutes. That's what I'm saying.\n\nI think I just used the $2 starter kit. That was all. Okay then. I'll ring you back.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.3233853876590729},{"text":"Good morning.","start":6.16,"end":6.8199997,"sentiment":"positive","sentiment_score":0.5167573988437653},{"text":"Yeah.","start":7.68,"end":8.0,"sentiment":"neutral","sentiment_score":-0.014295227825641632},{"text":"Just having trouble with my SIM card.","start":8.0,"end":10.08,"sentiment":"neutral","sentiment_score":-0.20330406299659184},{"text":"I got it to work yesterday, and I just wanna know if my plan, which I paid for, which was 25 gigabyte, is activated.","start":10.08,"end":20.945,"sentiment":"neutral","sentiment_score":-0.0467920151228706}],"sentiment":"neutral","sentiment_score":-0.03438662418297359,"num_words":35,"start":5.92,"end":20.945},{"sentences":[{"text":"Mhmm.","start":28.29,"end":28.79,"sentiment":"neutral","sentiment_score":0.010967785492539406},{"text":"Mel Rowles, r o w l e 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connected to a network.","start":96.034996,"end":98.455,"sentiment":"negative","sentiment_score":-0.43677886989381576},{"text":"Maybe my maybe my antenna is no good or maybe yeah.","start":101.555,"end":117.630005,"sentiment":"negative","sentiment_score":-0.44313427941365674}],"sentiment":"neutral","sentiment_score":-0.2842611315039297,"num_words":36,"start":83.149994,"end":117.630005},{"sentences":[{"text":"Yeah.","start":117.630005,"end":117.950005,"sentiment":"neutral","sentiment_score":-0.05206111818552017},{"text":"I yeah.","start":117.950005,"end":120.19,"sentiment":"neutral","sentiment_score":-0.027827252633869648},{"text":"I had I worked it out last night and got it working.","start":120.19,"end":123.090004,"sentiment":"neutral","sentiment_score":0.07106693089008331},{"text":"Yeah.","start":125.255005,"end":125.495,"sentiment":"neutral","sentiment_score":0.025458430871367455},{"text":"And I I actually used WhatsApp to talk to my wife to make sure it was working, and then it was all working last 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was working last night, and today, it's just saying it's all offline, although we got antenna there.","start":145.01,"end":151.395,"sentiment":"neutral","sentiment_score":-0.154947426997953},{"text":"No.","start":156.835,"end":157.155,"sentiment":"neutral","sentiment_score":-0.29435718059539795},{"text":"I now it's just saying that check my network because it's not working, and I do have antenna.","start":157.155,"end":166.535,"sentiment":"neutral","sentiment_score":-0.27792074117395615},{"text":"So my plan was 25 gigabytes.","start":167.04001,"end":172.58,"sentiment":"neutral","sentiment_score":0.0232435114060839}],"sentiment":"neutral","sentiment_score":-0.18154242283410646,"num_words":44,"start":144.84999,"end":172.58},{"sentences":[{"text":"You can check that for me.","start":172.64,"end":173.94,"sentiment":"neutral","sentiment_score":0.03901172894984484},{"text":"Yeah.","start":184.875,"end":185.27501,"sentiment":"neutral","sentiment_score":-0.03359629958868027},{"text":"Well, it's this comes up with no network for some reason.","start":185.27501,"end":193.615,"sentiment":"negative","sentiment_score":-0.47367317432707007},{"text":"Yeah.","start":200.71999,"end":200.95999,"sentiment":"neutral","sentiment_score":-0.008565638214349747},{"text":"I did.","start":200.95999,"end":201.62,"sentiment":"neutral","sentiment_score":0.012747534550726414}],"sentiment":"neutral","sentiment_score":-0.2377619720285847,"num_words":21,"start":172.64,"end":201.62},{"sentences":[{"text":"We don't have Wi Fi here.","start":207.91501,"end":209.695,"sentiment":"neutral","sentiment_score":-0.17920430252949396},{"text":"I'll try it.","start":212.875,"end":213.675,"sentiment":"neutral","sentiment_score":0.038419872522354126},{"text":"I'll put login Wi Fi.","start":213.675,"end":216.155,"sentiment":"neutral","sentiment_score":0.008625856414437295},{"text":"Hang on.","start":216.155,"end":216.815,"sentiment":"neutral","sentiment_score":-0.028032798320055008},{"text":"No.","start":220.875,"end":221.035,"sentiment":"neutral","sentiment_score":-0.2791980803012848}],"sentiment":"neutral","sentiment_score":-0.07365297602818292,"num_words":17,"start":207.91501,"end":221.035},{"sentences":[{"text":"We don't have Wi Fi.","start":221.035,"end":222.41501,"sentiment":"negative","sentiment_score":-0.34404659271240234},{"text":"Light mode, turn on mobile data or Wi Fi check signal in the area.","start":226.56,"end":230.79999,"sentiment":"neutral","sentiment_score":-0.22493510746530124},{"text":"So I do have signal, but I'm not getting through to the into the Internet.","start":230.79999,"end":238.435,"sentiment":"neutral","sentiment_score":-0.27262577464183174},{"text":"No.","start":238.435,"end":238.935,"sentiment":"neutral","sentiment_score":-0.12357068061828612},{"text":"Well, I shouldn't have maximized 25 gigabytes.","start":256.96,"end":260.41998,"sentiment":"neutral","sentiment_score":-0.225761707339968}],"sentiment":"neutral","sentiment_score":-0.2538717552309945,"num_words":42,"start":221.035,"end":260.41998},{"sentences":[{"text":"I only just turned it on last night.","start":260.8,"end":262.66,"sentiment":"neutral","sentiment_score":-0.19339103996753693},{"text":"Fourteen days.","start":273.54498,"end":274.605,"sentiment":"neutral","sentiment_score":-0.07010634616017342},{"text":"How come it says one month?","start":276.505,"end":278.01,"sentiment":"neutral","sentiment_score":-0.024687775100270908},{"text":"25 gigabyte?","start":278.25,"end":286.43002,"sentiment":"neutral","sentiment_score":-0.007623401004821062},{"text":"And how do I renew it on my just go through that login?","start":293.765,"end":297.865,"sentiment":"neutral","sentiment_score":-0.021571423571843367}],"sentiment":"neutral","sentiment_score":-0.06874654745502819,"num_words":31,"start":260.8,"end":297.865},{"sentences":[{"text":"Can you?","start":310.66,"end":311.4,"sentiment":"neutral","sentiment_score":0.006494220811873674},{"text":"And what about the the app?","start":315.94,"end":318.675,"sentiment":"neutral","sentiment_score":-0.04289403154204289},{"text":"Can I go through the app?","start":318.675,"end":319.975,"sentiment":"neutral","sentiment_score":-0.03813179644445578},{"text":"Yeah.","start":324.115,"end":324.615,"sentiment":"neutral","sentiment_score":-0.09959186613559724},{"text":"Yeah.","start":330.51498,"end":330.835,"sentiment":"neutral","sentiment_score":-0.25418224930763245}],"sentiment":"neutral","sentiment_score":-0.05168379010865465,"num_words":16,"start":310.66,"end":330.835},{"sentences":[{"text":"Okay.","start":330.835,"end":331.335,"sentiment":"neutral","sentiment_score":-0.24542248249053955},{"text":"Okay.","start":339.44,"end":339.94,"sentiment":"neutral","sentiment_score":-0.08006241172552109},{"text":"So this one's come up with it says Hartel .audns address could not be your fan diagnosing the problem.","start":343.6,"end":354.07498,"sentiment":"neutral","sentiment_score":-0.1853182429545804},{"text":"Do you know what that means?","start":357.175,"end":358.555,"sentiment":"neutral","sentiment_score":-0.18649321297804514},{"text":"It says Airtel AU DNS address not found could not be found diagnosing the problem.","start":361.15,"end":370.13,"sentiment":"neutral","sentiment_score":-0.2662149240573247}],"sentiment":"neutral","sentiment_score":-0.21330272974002928,"num_words":42,"start":330.835,"end":370.13},{"sentences":[{"text":"No.","start":377.585,"end":377.745,"sentiment":"negative","sentiment_score":-0.35656648874282837},{"text":"No.","start":377.745,"end":378.145,"sentiment":"negative","sentiment_score":-0.38372594118118286},{"text":"That's when I logged in to use people through that login.","start":378.145,"end":381.045,"sentiment":"neutral","sentiment_score":-0.3320391449061307},{"text":"On Google.","start":392.93002,"end":393.67,"sentiment":"neutral","sentiment_score":-0.01628090161830187},{"text":"What was it called?","start":397.65002,"end":398.61002,"sentiment":"neutral","sentiment_score":-0.013551972340792418}],"sentiment":"neutral","sentiment_score":-0.2357627745521696,"num_words":19,"start":377.585,"end":398.61002},{"sentences":[{"text":"What was it?","start":398.61002,"end":399.51,"sentiment":"neutral","sentiment_score":-0.021651829903324444},{"text":"My can.","start":400.13,"end":400.87,"sentiment":"neutral","sentiment_score":-0.0028416416607797146},{"text":"Hang on a sec.","start":405.60498,"end":406.585,"sentiment":"neutral","sentiment_score":-0.015648833010345697},{"text":"Sl.au/ yeah.","start":407.28497,"end":411.145,"sentiment":"neutral","sentiment_score":-0.009295336436480284},{"text":"Yeah.","start":414.00497,"end":414.50497,"sentiment":"neutral","sentiment_score":-0.002707122825086117}],"sentiment":"neutral","sentiment_score":-0.012877658397580186,"num_words":12,"start":398.61002,"end":414.50497},{"sentences":[{"text":"Yeah.","start":426.75,"end":427.23,"sentiment":"neutral","sentiment_score":0.0007839109748601913},{"text":"Yeah.","start":427.23,"end":427.73,"sentiment":"neutral","sentiment_score":0.008237650617957115},{"text":"Nothing happened.","start":431.88498,"end":432.705,"sentiment":"neutral","sentiment_score":-0.2060234248638153},{"text":"I got airtelau slash myminus account slash Yeah.","start":433.645,"end":461.045,"sentiment":"neutral","sentiment_score":-0.016014475258998573},{"text":"To WhatsApp?","start":461.045,"end":461.785,"sentiment":"neutral","sentiment_score":0.003270076122134924}],"sentiment":"neutral","sentiment_score":-0.03747149556875229,"num_words":14,"start":426.75,"end":461.785},{"sentences":[{"text":"Yeah.","start":467.95,"end":468.19,"sentiment":"neutral","sentiment_score":0.005709110759198666},{"text":"Go on.","start":468.19,"end":469.49002,"sentiment":"neutral","sentiment_score":0.0037332982756197453},{"text":"To to this phone.","start":470.67,"end":471.97,"sentiment":"neutral","sentiment_score":0.002632447751238942},{"text":"Yeah.","start":478.67,"end":478.91,"sentiment":"neutral","sentiment_score":0.01458662748336792},{"text":"Go on.","start":478.91,"end":479.65,"sentiment":"neutral","sentiment_score":0.013409765437245369}],"sentiment":"neutral","sentiment_score":0.006511165667325259,"num_words":10,"start":467.95,"end":479.65},{"sentences":[{"text":"Now this is on the other phone, isn't it?","start":495.805,"end":497.7,"sentiment":"neutral","sentiment_score":-0.02806116474999322},{"text":"Yeah.","start":507.06,"end":507.56,"sentiment":"neutral","sentiment_score":0.01304664183408022},{"text":"Yeah.","start":507.62003,"end":508.12003,"sentiment":"neutral","sentiment_score":-0.003850916400551796},{"text":"Yeah.","start":509.14,"end":509.54,"sentiment":"neutral","sentiment_score":0.013299169018864632},{"text":"Shall I open it up on this number?","start":509.54,"end":511.24002,"sentiment":"neutral","sentiment_score":0.018967519630677998}],"sentiment":"neutral","sentiment_score":-0.0039157715626060964,"num_words":20,"start":495.805,"end":511.24002},{"sentences":[{"text":"Yeah.","start":516.105,"end":516.425,"sentiment":"neutral","sentiment_score":0.05543804913759232},{"text":"I got it there.","start":516.425,"end":517.305,"sentiment":"neutral","sentiment_score":0.0550568625330925},{"text":"Copy.","start":517.305,"end":517.805,"sentiment":"neutral","sentiment_score":0.03505731374025345},{"text":"Then go to Google.","start":520.02496,"end":521.245,"sentiment":"neutral","sentiment_score":0.03150045499205589},{"text":"Hang on a second.","start":545.33496,"end":546.39496,"sentiment":"neutral","sentiment_score":0.014675932005047798}],"sentiment":"neutral","sentiment_score":0.035387740071330755,"num_words":14,"start":516.105,"end":546.39496},{"sentences":[{"text":"Go on to Airtel AU.","start":556.52997,"end":557.99,"sentiment":"neutral","sentiment_score":0.04780049547553063},{"text":"My account.","start":561.25,"end":562.06995,"sentiment":"neutral","sentiment_score":0.059030549600720406},{"text":"Yeah.","start":562.37,"end":562.76996,"sentiment":"neutral","sentiment_score":0.14819028973579407},{"text":"Login and password.","start":562.76996,"end":564.06995,"sentiment":"neutral","sentiment_score":0.10066565622886021},{"text":"Yeah.","start":564.12994,"end":564.555,"sentiment":"neutral","sentiment_score":0.1587274670600891}],"sentiment":"neutral","sentiment_score":0.08049819183846314,"num_words":12,"start":556.52997,"end":564.555},{"sentences":[{"text":"This is on the other phone, but this is on the wife's phone.","start":583.04004,"end":587.38,"sentiment":"neutral","sentiment_score":-0.017092118720309094},{"text":"No.","start":592.88,"end":593.38,"sentiment":"negative","sentiment_score":-0.3444400131702423},{"text":"No.","start":593.795,"end":594.295,"sentiment":"neutral","sentiment_score":-0.319815456867218},{"text":"I just wanna get in there and see what I can say for starter.","start":606.51495,"end":610.75,"sentiment":"neutral","sentiment_score":0.11053945390241486},{"text":"Yeah.","start":627.945,"end":628.185,"sentiment":"neutral","sentiment_score":0.22875697910785675}],"sentiment":"neutral","sentiment_score":0.02966187734467288,"num_words":30,"start":583.04004,"end":628.185},{"sentences":[{"text":"Okay.","start":628.185,"end":628.685,"sentiment":"neutral","sentiment_score":0.26962780952453613},{"text":"From the account, that's where you can view your recent orders, manage your shipping.","start":630.58496,"end":634.605,"sentiment":"neutral","sentiment_score":0.31907948425837923},{"text":"Yeah.","start":636.58496,"end":637.08496,"sentiment":"neutral","sentiment_score":0.24294114112854004},{"text":"Can I can I see how much I've used on that account?","start":638.45,"end":645.19,"sentiment":"neutral","sentiment_score":0.22576220581928888},{"text":"SIM card number.","start":665.12,"end":666.34,"sentiment":"neutral","sentiment_score":-0.028712186341484387}],"sentiment":"neutral","sentiment_score":0.24524811745410965,"num_words":31,"start":628.185,"end":666.34},{"sentences":[{"text":"Yeah.","start":672.4,"end":672.8,"sentiment":"neutral","sentiment_score":0.01486366242170334},{"text":"It's username my email address.","start":672.8,"end":676.58,"sentiment":"neutral","sentiment_score":0.014726564288139343},{"text":"Yeah.","start":694.67004,"end":695.15,"sentiment":"neutral","sentiment_score":0.02178596332669258},{"text":"Yeah.","start":695.15,"end":695.65,"sentiment":"neutral","sentiment_score":0.02127661556005478},{"text":"WoodridgeWW, Big W, BigDouble BigLetterW.","start":701.07,"end":712.245,"sentiment":"neutral","sentiment_score":-0.0017713198903948069}],"sentiment":"neutral","sentiment_score":0.009438651022859491,"num_words":13,"start":672.4,"end":712.245},{"sentences":[{"text":"No.","start":715.345,"end":715.585,"sentiment":"neutral","sentiment_score":-0.16190537810325625},{"text":"No.","start":715.585,"end":715.745,"sentiment":"neutral","sentiment_score":-0.20478689670562744},{"text":"No.","start":715.745,"end":716.245,"sentiment":"neutral","sentiment_score":-0.1967478096485138},{"text":"Just one.","start":716.545,"end":717.285,"sentiment":"neutral","sentiment_score":-0.1522122547030449},{"text":"Yeah.","start":719.905,"end":720.39,"sentiment":"neutral","sentiment_score":-0.0129826283082366}],"sentiment":"neutral","sentiment_score":-0.14680787036195397,"num_words":6,"start":715.345,"end":720.39},{"sentences":[{"text":"BigW.","start":720.79004,"end":721.61,"sentiment":"neutral","sentiment_score":-0.011849152855575085},{"text":"Yeah.","start":722.31,"end":722.81,"sentiment":"neutral","sentiment_score":-0.00379269290715456},{"text":"O o, d d r I d d e.","start":723.43,"end":731.93,"sentiment":"neutral","sentiment_score":-0.00432482850091118},{"text":"Woodridge.","start":732.07,"end":732.57,"sentiment":"neutral","sentiment_score":-0.0030476227402687073},{"text":"315 hash.","start":739.355,"end":744.095,"sentiment":"neutral","sentiment_score":-0.008011166006326675}],"sentiment":"neutral","sentiment_score":-0.005259661215989452,"num_words":14,"start":720.79004,"end":744.095},{"sentences":[{"text":"No.","start":795.495,"end":795.815,"sentiment":"neutral","sentiment_score":-0.11260285973548888},{"text":"No.","start":795.815,"end":795.97504,"sentiment":"neutral","sentiment_score":-0.16926757991313934},{"text":"No.","start":795.97504,"end":796.47504,"sentiment":"neutral","sentiment_score":-0.1707736998796463},{"text":"It's 1BigW.","start":796.775,"end":799.35504,"sentiment":"neutral","sentiment_score":-0.10260449722409248},{"text":"Yep.","start":803.655,"end":804.15,"sentiment":"neutral","sentiment_score":-0.00996682606637478}],"sentiment":"neutral","sentiment_score":-0.11130332667380571,"num_words":6,"start":795.495,"end":804.15},{"sentences":[{"text":"Yep.","start":805.91003,"end":806.41003,"sentiment":"neutral","sentiment_score":-0.0033427744638174772},{"text":"B W, 00, D R I R IDGEWoodridge.","start":811.35004,"end":822.505,"sentiment":"neutral","sentiment_score":-0.0032625179446768016},{"text":"Cash.","start":827.76495,"end":828.18,"sentiment":"neutral","sentiment_score":0.0006867954507470131},{"text":"Yep.","start":863.07,"end":863.57,"sentiment":"neutral","sentiment_score":0.011791355907917024},{"text":"Yep.","start":864.11005,"end":864.61005,"sentiment":"neutral","sentiment_score":0.07375150173902512}],"sentiment":"neutral","sentiment_score":0.0047322279230381055,"num_words":12,"start":805.91003,"end":864.61005},{"sentences":[{"text":"Yep.","start":887.52496,"end":887.97,"sentiment":"neutral","sentiment_score":0.015724850818514824},{"text":"So it's W BigBigW or AWOODForDonkey.","start":888.20996,"end":896.47,"sentiment":"neutral","sentiment_score":0.013790683976064125},{"text":"Yeah.","start":901.735,"end":902.235,"sentiment":"neutral","sentiment_score":0.015188805758953094},{"text":"DForDonkey, not BForBridgeDForDonkey.","start":902.935,"end":906.075,"sentiment":"neutral","sentiment_score":-0.04268765759964784},{"text":"Not now.","start":1103.345,"end":1103.9049,"sentiment":"neutral","sentiment_score":-0.22363753616809845}],"sentiment":"neutral","sentiment_score":-0.03551386805394521,"num_words":13,"start":887.52496,"end":1103.9049},{"sentences":[{"text":"It's just the time.","start":1103.9049,"end":1104.965,"sentiment":"neutral","sentiment_score":-0.17886249534785748},{"text":"Yeah.","start":1132.585,"end":1132.825,"sentiment":"neutral","sentiment_score":0.012351717799901962},{"text":"I did I did last night.","start":1132.825,"end":1134.825,"sentiment":"neutral","sentiment_score":0.04029525319735209},{"text":"Yeah.","start":1134.825,"end":1135.325,"sentiment":"neutral","sentiment_score":0.0914340615272522},{"text":"And I could phone the wife on her phone with WhatsApp, and I could send messages through WhatsApp, and I could see my email account.","start":1135.465,"end":1146.99,"sentiment":"neutral","sentiment_score":0.09196976274251938}],"sentiment":"neutral","sentiment_score":0.052144632045481656,"num_words":37,"start":1103.9049,"end":1146.99},{"sentences":[{"text":"No.","start":1155.755,"end":1156.155,"sentiment":"neutral","sentiment_score":-0.26440125703811646},{"text":"She tried to dial me and didn't work.","start":1156.155,"end":1159.195,"sentiment":"neutral","sentiment_score":-0.26878313533961773},{"text":"No.","start":1159.195,"end":1159.695,"sentiment":"neutral","sentiment_score":-0.18648776412010193},{"text":"So there's no data left?","start":1176.22,"end":1178.24,"sentiment":"neutral","sentiment_score":-0.2602416634559631},{"text":"Well, where's all where's all my data?","start":1181.7351,"end":1184.6951,"sentiment":"neutral","sentiment_score":-0.0937554155077253}],"sentiment":"neutral","sentiment_score":-0.20721137862313876,"num_words":22,"start":1155.755,"end":1184.6951},{"sentences":[{"text":"Because I paid for 25 gigabytes, and I only turned it on yesterday.","start":1184.6951,"end":1189.995,"sentiment":"neutral","sentiment_score":-0.11507684164322339},{"text":"I paid $69.64 US dollars.","start":1197.23,"end":1200.35,"sentiment":"neutral","sentiment_score":-0.04807921051979065},{"text":"You could see there on the travel SIM.","start":1200.35,"end":1202.37,"sentiment":"neutral","sentiment_score":-0.027237431379035115},{"text":"Yeah.","start":1227.31,"end":1227.55,"sentiment":"neutral","sentiment_score":-0.07482333481311798},{"text":"That might have been the starter kit data.","start":1227.55,"end":1229.97,"sentiment":"neutral","sentiment_score":-0.1047459589317441}],"sentiment":"neutral","sentiment_score":-0.08191672717886311,"num_words":35,"start":1184.6951,"end":1229.97},{"sentences":[{"text":"The $2 starter kit, probably I've used that.","start":1232.67,"end":1236.05,"sentiment":"neutral","sentiment_score":-0.07935268525034189},{"text":"But where is my 64 US dollars 25 gigabyte?","start":1238.67,"end":1244.105,"sentiment":"neutral","sentiment_score":-0.07012859856088956},{"text":"I haven't tried the other one yet.","start":1251.765,"end":1253.2051,"sentiment":"neutral","sentiment_score":-0.2966408516679491},{"text":"I'm trying to get this one to work.","start":1253.2051,"end":1254.75,"sentiment":"neutral","sentiment_score":-0.24396670795977116},{"text":"Otherwise, I won't be able won't be able to find anyone.","start":1257.31,"end":1260.53,"sentiment":"negative","sentiment_score":-0.5874819891019301}],"sentiment":"neutral","sentiment_score":-0.27340698545408804,"num_words":43,"start":1232.67,"end":1260.53},{"sentences":[{"text":"I can.","start":1269.5651,"end":1270.145,"sentiment":"neutral","sentiment_score":-0.11228588968515396},{"text":"In put it in my phone in the other phone.","start":1270.605,"end":1275.745,"sentiment":"neutral","sentiment_score":-0.04343240112066269},{"text":"Well, that was gonna go into this phone.","start":1282.21,"end":1284.3899,"sentiment":"neutral","sentiment_score":-0.019929554662667215},{"text":"So I've got one one in my phone.","start":1286.85,"end":1288.85,"sentiment":"neutral","sentiment_score":0.0193957791198045},{"text":"I was gonna put one in the wife's phone.","start":1288.85,"end":1290.7899,"sentiment":"neutral","sentiment_score":0.029090832711921796}],"sentiment":"neutral","sentiment_score":-0.010847256770609198,"num_words":37,"start":1269.5651,"end":1290.7899},{"sentences":[{"text":"On the on the the first phone, on 37254688026.","start":1302.995,"end":1311.18,"sentiment":"neutral","sentiment_score":0.03588759961227576},{"text":"That is the one I'm having trouble with at the moment.","start":1316.3,"end":1319.1001,"sentiment":"negative","sentiment_score":-0.3691048188643022},{"text":"Yes?","start":1319.1001,"end":1319.6001,"sentiment":"neutral","sentiment_score":-0.09507109224796297},{"text":"Sorry?","start":1330.1849,"end":1330.6849,"sentiment":"neutral","sentiment_score":-0.052697740495204926},{"text":"Yeah.","start":1337.945,"end":1338.1849,"sentiment":"neutral","sentiment_score":0.007230580784380436}],"sentiment":"neutral","sentiment_score":-0.16859577665024478,"num_words":23,"start":1302.995,"end":1338.1849},{"sentences":[{"text":"Yeah.","start":1338.1849,"end":1338.4249,"sentiment":"neutral","sentiment_score":0.01387921441346407},{"text":"Well, that's the one that's gonna go into this phone we're speaking on.","start":1338.4249,"end":1341.63,"sentiment":"neutral","sentiment_score":0.020565766268051587},{"text":"I can put in my phone, I suppose.","start":1353.47,"end":1355.41,"sentiment":"neutral","sentiment_score":0.027647286653518677},{"text":"Yes.","start":1377.24,"end":1377.74,"sentiment":"neutral","sentiment_score":-0.03102543205022812},{"text":"I don't know.","start":1400.51,"end":1401.4099,"sentiment":"neutral","sentiment_score":-0.11792261401812236}],"sentiment":"neutral","sentiment_score":0.004523815193141882,"num_words":26,"start":1338.1849,"end":1401.4099},{"sentences":[{"text":"Don't think so.","start":1402.27,"end":1403.33,"sentiment":"neutral","sentiment_score":-0.1402125507593155},{"text":"So I can put the other SIM card in my phone?","start":1407.3099,"end":1409.73,"sentiment":"neutral","sentiment_score":-0.044084564190019264},{"text":"Well, that's this phone, so I'm going to have to turn you off.","start":1418.955,"end":1421.6951,"sentiment":"negative","sentiment_score":-0.35553577886177945},{"text":"Alright.","start":1429.98,"end":1430.48,"sentiment":"neutral","sentiment_score":0.041266750544309616},{"text":"Well, how how can I maximize the data?","start":1436.62,"end":1438.94,"sentiment":"neutral","sentiment_score":0.09543034341186285}],"sentiment":"neutral","sentiment_score":-0.13118954127033552,"num_words":36,"start":1402.27,"end":1438.94},{"sentences":[{"text":"It's because I got 25 gigabytes, and I need to turn it on yesterday.","start":1438.94,"end":1442.24,"sentiment":"neutral","sentiment_score":-0.07582762291921037},{"text":"I only rang WhatsApp twice.","start":1447.645,"end":1450.2251,"sentiment":"neutral","sentiment_score":-0.15642349123954774},{"text":"Yes.","start":1450.4451,"end":1450.9451,"sentiment":"neutral","sentiment_score":-0.009248729795217514},{"text":"And for two minutes.","start":1451.4851,"end":1452.7051,"sentiment":"neutral","sentiment_score":-0.05751160532236099},{"text":"That's what I'm saying.","start":1456.41,"end":1457.21,"sentiment":"neutral","sentiment_score":-0.04013149254024029}],"sentiment":"neutral","sentiment_score":-0.0801259035111538,"num_words":28,"start":1438.94,"end":1457.21},{"sentences":[{"text":"I think I just used the $2 starter kit.","start":1457.21,"end":1459.53,"sentiment":"neutral","sentiment_score":0.02019695606496599},{"text":"That was all.","start":1459.53,"end":1460.35,"sentiment":"neutral","sentiment_score":-0.013055202861626944},{"text":"Okay then.","start":1471.7151,"end":1472.515,"sentiment":"neutral","sentiment_score":0.029741023667156696},{"text":"I'll ring you back.","start":1472.515,"end":1473.5751,"sentiment":"neutral","sentiment_score":0.042289906181395054}],"sentiment":"neutral","sentiment_score":0.02062492600331704,"num_words":18,"start":1457.21,"end":1473.5751}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support.\n\nChannel 1: Yeah.\n\nChannel 0: How\n\nChannel 1: Good\n\nChannel 0: can\n\nChannel 1: morning.\n\nChannel 0: I assist you? Mhmm.\n\nChannel 1: Yeah. Just having trouble with my SIM card. I got it to work yesterday, and I just wanna know if my plan, which I paid for, which was 25 gigabyte, is activated.\n\nChannel 0: Mhmm. Okay. May I know your name, please, for me to check the account?\n\nChannel 1: Mhmm.\n\nChannel 0: What is your name, please?\n\nChannel 1: Mel Rowles, r o w l e s.\n\nChannel 0: Okay. I see. Have you received the customer login portal credentials for you to log\n\nChannel 1: Yeah.\n\nChannel 0: in? Yeah. Actually, there you can check that the plan is already activated. That is your customer portal for you\n\nChannel 1: Hang\n\nChannel 0: to monitor\n\nChannel 1: on.\n\nChannel 0: also the usage.\n\nChannel 1: And I'd\n\nChannel 0: Mhmm.\n\nChannel 1: let me just go through it then while you're there.\n\nChannel 0: Okay. Sure. Let me try to log it in.\n\nChannel 1: Yeah. I had it working last night, but I didn't go into the log on. No. First, it's saying I'm not connected to a network. Maybe my maybe my antenna is no good or maybe\n\nChannel 0: May I ask how did it go with the network unlock? Have\n\nChannel 1: yeah.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: tried\n\nChannel 1: I\n\nChannel 0: to reach out? Mhmm.\n\nChannel 1: yeah. I had I worked it out last night and got it working.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. And I I actually used WhatsApp to talk to my wife to make sure it was working, and then it was all working last night. Yeah.\n\nChannel 0: Okay. So the device can already detect the\n\nChannel 1: Yeah.\n\nChannel 0: SIM card. Right? Or\n\nChannel 1: Yeah.\n\nChannel 0: it'll\n\nChannel 1: Yeah.\n\nChannel 0: okay.\n\nChannel 1: Yeah. Yeah. That was working last night, and today, it's just saying it's all offline, although we got antenna there.\n\nChannel 0: Oh, sorry. What does it says?\n\nChannel 1: No. I now it's just saying that check my network because it's not working, and I do have antenna. So\n\nChannel 0: Mhmm.\n\nChannel 1: my plan was 25 gigabytes. You can check that for me.\n\nChannel 0: Yeah. Actually, that is the one registered here on their end. Five g plan.\n\nChannel 1: Yeah. Well, it's this comes up with no network for some reason.\n\nChannel 0: Okay. Can have you tried to log in the credentials?\n\nChannel 1: Yeah.\n\nChannel 0: Can\n\nChannel 1: I\n\nChannel 0: we try\n\nChannel 1: did.\n\nChannel 0: to use Wi Fi in the meantime for us to be able to log in?\n\nChannel 1: We don't have Wi Fi here.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: I'll try it. I'll put login Wi Fi. Hang on. No. We don't have Wi Fi.\n\nLight mode, turn on mobile data or Wi Fi check signal in the area. So I do have signal, but I'm not getting through to\n\nChannel 0: Internet.\n\nChannel 1: the into the Internet. No.\n\nChannel 0: Mhmm. Yep. Your plan here is global zone a package, 25 GV, or you might be just maximize the data. Probably, that's why.\n\nChannel 1: Well, I shouldn't have maximized 25 gigabytes. I only just turned it on last night.\n\nChannel 0: Okay. That should be working within fourteen days unless\n\nChannel 1: Fourteen\n\nChannel 0: you\n\nChannel 1: days.\n\nChannel 0: maximize it. Mhmm.\n\nChannel 1: How come it says one month? 25\n\nChannel 0: Actually, that's\n\nChannel 1: gigabyte?\n\nChannel 0: not for one month. That's only for fourteen days. Then after that, you need to renew it.\n\nChannel 1: And how do I renew it on my just go through that login?\n\nChannel 0: Yeah. That the username and password that our team provided you. Actually, you can see there also the usage of\n\nChannel 1: Can you?\n\nChannel 0: the your data usage for\n\nChannel 1: And what about the\n\nChannel 0: monitoring?\n\nChannel 1: the app? Can I go through the app?\n\nChannel 0: You mean the Airtel app?\n\nChannel 1: Yeah.\n\nChannel 0: Actually, we're having problem with the application.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: It's not working, yeah, for some reason, and we're fixing it right now. So I suggest you\n\nChannel 1: Okay.\n\nChannel 0: log log it in on the website\n\nChannel 1: So this one's\n\nChannel 0: on\n\nChannel 1: come\n\nChannel 0: where\n\nChannel 1: up with it says Hartel .audns address could not be your fan diagnosing the problem. Do you know what that means?\n\nChannel 0: Sorry. What does it says?\n\nChannel 1: It says Airtel AU DNS address not found could not be found diagnosing the problem.\n\nChannel 0: Is it is that on the website? Are you on Safari or Google?\n\nChannel 1: No. No. That's when I logged in to use people through that login.\n\nChannel 0: Okay. Can you type in airtel.net? Sorry. Airtel.au/my-account.\n\nChannel 1: On Google.\n\nChannel 0: Yeah. In Google. Yes.\n\nChannel 1: What was it called? What was it? My can.\n\nChannel 0: Airtel.au/\n\nChannel 1: Hang on a sec.\n\nChannel 0: mhmm.\n\nChannel 1: Sl.au/ yeah.\n\nChannel 0: My\n\nChannel 1: Yeah.\n\nChannel 0: my and mydash,likeaminus sign, account slash\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: the answer. That\n\nChannel 1: Nothing\n\nChannel 0: should\n\nChannel 1: happened.\n\nChannel 0: bring it.\n\nChannel 1: I got airtelau slash myminus account slash\n\nChannel 0: Yeah. It should bring you to a login page asking a username and password. Or let me is it okay if I text the link here on the number that we're using right now?\n\nChannel 1: Yeah. To WhatsApp?\n\nChannel 0: Via SMS message?\n\nChannel 1: Yeah. Go on.\n\nChannel 0: Yeah.\n\nChannel 1: To to\n\nChannel 0: First\n\nChannel 1: this\n\nChannel 0: digit\n\nChannel 1: phone.\n\nChannel 0: copy it.\n\nChannel 1: Yeah. Go on.\n\nChannel 0: There you go. Just sent it.\n\nChannel 1: Now this is on the other phone, isn't it?\n\nChannel 0: I sent it to this number,\n\nChannel 1: Yeah.\n\nChannel 0: the one that we're\n\nChannel 1: Yeah.\n\nChannel 0: using right now. Mhmm.\n\nChannel 1: Yeah. Shall I open it up on this number?\n\nChannel 0: Yeah. I sent it via SMS message.\n\nChannel 1: Yeah. I got it there. Copy.\n\nChannel 0: Mhmm.\n\nChannel 1: Then go to Google.\n\nChannel 0: Yeah. Then that should bring you to a login asking your username or email address, then address, then password. Does it go through?\n\nChannel 1: Hang on a second.\n\nChannel 0: Sure.\n\nChannel 1: Go on to Airtel AU. My account. Yeah. Login and password. Yeah.\n\nChannel 0: Are you able to log in? If you're able to search the link, that means you still have Internet connection.\n\nChannel 1: This is on the other phone, but this is on the wife's phone.\n\nChannel 0: Okay. So you're not using the Airtel SIM card?\n\nChannel 1: No. No.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: I just wanna get in there and see what I can say for starter. Yeah. Okay. From the account, that's where you can view your recent orders, manage your shipping. Yeah.\n\nCan I can I see how much I've used on that account?\n\nChannel 0: Yeah. Is it okay if you show me your credentials for me to check also on our end?\n\nChannel 1: SIM card number.\n\nChannel 0: No. The username and password.\n\nChannel 1: Yeah. It's username my email address.\n\nChannel 0: Okay. The one that you input here, is it lot315@hotmail.com?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. And for the password?\n\nChannel 1: WoodridgeWW,\n\nChannel 0: Mhmm.\n\nChannel 1: Big\n\nChannel 0: Okay.\n\nChannel 1: W,\n\nChannel 0: Triple w, big letter?\n\nChannel 1: BigDouble BigLetterW.\n\nChannel 0: 3BigLetterW.\n\nChannel 1: No. No. No. Just one.\n\nChannel 0: The first one.\n\nChannel 1: Yeah. BigW.\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: Yeah. O o, d\n\nChannel 0: Double o. Mhmm.\n\nChannel 1: d r I\n\nChannel 0: Oh.\n\nChannel 1: d d e. Woodridge. 315\n\nChannel 0: Okay. 315\n\nChannel 1: hash.\n\nChannel 0: hash. Okay. Hang on. Let me try. Let me just repeat the password.\n\nIt's WWW\n\nChannel 1: No. No. No. It's 1BigW.\n\nChannel 0: oh, okay. 1 Big W Only,\n\nChannel 1: Yep.\n\nChannel 0: then 00,\n\nChannel 1: Yep.\n\nChannel 0: Bridge 315. K.\n\nChannel 1: B W,\n\nChannel 0: Mhmm.\n\nChannel 1: 00,\n\nChannel 0: Mhmm.\n\nChannel 1: D\n\nChannel 0: R\n\nChannel 1: R\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: Mhmm.\n\nChannel 1: R IDGEWoodridge.\n\nChannel 0: Okay. 315.\n\nChannel 1: Cash.\n\nChannel 0: The email is lot315@hotmail.com.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Then let me just repeat again the password. It's WBigWOOThroughOBRIDGE315 hash, a number sign. Is that right? The hash?\n\nChannel 1: Yep. So it's W BigBigW or AWOODForDonkey. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: DForDonkey, not BForBridgeDForDonkey. Not now. It's just the time.\n\nChannel 0: Hello, Mel? Yes. Have you tried to use the SIM card for phone or text? Phone call\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: I did\n\nChannel 0: text?\n\nChannel 1: I did last night. Yeah. And I could phone the wife on her phone with WhatsApp, and I could send messages through WhatsApp, and I could see my email account.\n\nChannel 0: But when dialing a number, is it working?\n\nChannel 1: No. She tried to dial me and didn't work. No.\n\nChannel 0: Okay. Yeah. Because upon checking here sorry for the confusion. There's no date usage monitor in here in the portal.\n\nChannel 1: So there's no data left?\n\nChannel 0: Yeah.\n\nChannel 1: Well, where's all where's all my data? Because I paid for 25 gigabytes, and I only\n\nChannel 0: Mhmm.\n\nChannel 1: turned it on yesterday. I paid $69.64 US dollars. You could see there on the travel SIM.\n\nChannel 0: Yeah. Actually, I can see it here at the account details. But there is no data usage where we can check the or monitor the statistics that the data have used been has been used yesterday.\n\nChannel 1: Yeah. That might have been the starter kit data.\n\nChannel 0: Mhmm.\n\nChannel 1: The $2 starter kit, probably I've used that. But where is my 64 US dollars 25 gigabyte?\n\nChannel 0: Have you tried to use the other SIM card? Because you ordered two SIM card. Right?\n\nChannel 1: I haven't tried the other one yet. I'm trying to get this one to work. Otherwise,\n\nChannel 0: Mhmm.\n\nChannel 1: I won't be able won't be able to find anyone.\n\nChannel 0: Can we try to use the other SIM card?\n\nChannel 1: I can. In put it in my phone in the other phone.\n\nChannel 0: Where where are you supposed to use the other one?\n\nChannel 1: Well, that was\n\nChannel 0: It's\n\nChannel 1: gonna\n\nChannel 0: in\n\nChannel 1: go into\n\nChannel 0: the\n\nChannel 1: this phone. So\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: I've got one one in my phone. I was gonna put one in the wife's phone.\n\nChannel 0: Okay. Can we try to use it at the this device? Let's just see if the data will work also.\n\nChannel 1: On the on the the first phone, on 37254688026.\n\nChannel 0: Yeah. Is that the other one. Right?\n\nChannel 1: That is the one I'm having trouble with at the moment. Yes?\n\nChannel 0: How about the 8065?\n\nChannel 1: Sorry?\n\nChannel 0: How about the other number? The last four digit is 8065.\n\nChannel 1: Yeah. Yeah. Well, that's the one that's gonna go into this phone we're speaking on.\n\nChannel 0: Okay. Can we try to use that also? Let's see if the Internet is working.\n\nChannel 1: I can put in my phone, I suppose.\n\nChannel 0: Yeah. Okay. Let me try to put it into the SIM card.\n\nChannel 1: Yes. I don't know. Don't think so. So I can put the other SIM card in my phone?\n\nChannel 0: On the phone where you supposed to use it?\n\nChannel 1: Well, that's this phone, so I'm going to have to turn you off.\n\nChannel 0: Okay. Sure. Then kindly please check the Internet if it's working.\n\nChannel 1: Alright.\n\nChannel 0: Yeah. Because I have a feeling that you just maximized the data.\n\nChannel 1: Well, how how can I maximize the data? It's because I got 25 gigabytes, and I need to turn it on yesterday.\n\nChannel 0: You only use WhatsApp?\n\nChannel 1: I only rang WhatsApp twice. Yes. And for two minutes. That's what I'm saying. I think I just used the $2 starter kit.\n\nThat was all.\n\nChannel 0: Okay. I will have a look on it while we're not on the phone in the meantime.\n\nChannel 1: Okay then. I'll ring you\n\nChannel 0: Yeah.\n\nChannel 1: back.\n\nChannel 0: To check. Yeah. Sure. Just give me a callback then. K.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.13360565900802612},{"text":"Good morning.","start":1.76,"end":2.3999999,"sentiment":"positive","sentiment_score":0.3838891386985779},{"text":"This is Maureen from Erto tech 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assist you?","start":6.3999996,"end":7.46,"sentiment":"neutral","sentiment_score":0.3118461271127065},{"text":"Mhmm.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.017631882801651955}],"sentiment":"neutral","sentiment_score":0.23829256603494287,"channel":0,"num_words":4,"start":6.3999996,"end":8.1},{"sentences":[{"text":"Yeah.","start":7.68,"end":8.0,"sentiment":"neutral","sentiment_score":-0.014295227825641632},{"text":"Just having trouble with my SIM card.","start":8.0,"end":10.08,"sentiment":"neutral","sentiment_score":-0.20330406299659184},{"text":"I got it to work yesterday, and I just wanna know if my plan, which I paid for, which was 25 gigabyte, is 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please?","start":31.48,"end":32.94,"sentiment":"neutral","sentiment_score":0.013952483795583248}],"sentiment":"neutral","sentiment_score":0.013952483795583248,"channel":0,"num_words":5,"start":31.48,"end":32.94},{"sentences":[{"text":"Mel Rowles, r o w l e s.","start":33.97,"end":37.03,"sentiment":"neutral","sentiment_score":0.009538932936266065}],"sentiment":"neutral","sentiment_score":0.009538932936266065,"channel":1,"num_words":8,"start":33.97,"end":37.03},{"sentences":[{"text":"Okay.","start":37.72,"end":38.04,"sentiment":"neutral","sentiment_score":0.0309685580432415},{"text":"I see.","start":38.04,"end":38.7,"sentiment":"neutral","sentiment_score":0.03396819345653057},{"text":"Have you received the customer login portal credentials for you to log","start":39.16,"end":45.235,"sentiment":"neutral","sentiment_score":0.04943525899822513}],"sentiment":"neutral","sentiment_score":0.04614187019566695,"channel":0,"num_words":15,"start":37.72,"end":45.235},{"sentences":[{"text":"Yeah.","start":46.734997,"end":47.234997,"sentiment":"neutral","sentiment_score":0.03370798006653786}],"sentiment":"neutral","sentiment_score":0.03370798006653786,"channel":1,"num_words":1,"start":46.734997,"end":47.234997},{"sentences":[{"text":"in?","start":46.975002,"end":47.475002,"sentiment":"neutral","sentiment_score":0.029174193739891052},{"text":"Yeah.","start":48.095,"end":48.595,"sentiment":"neutral","sentiment_score":0.06126854196190834},{"text":"Actually, there you can check that the plan is already activated.","start":49.135002,"end":54.355,"sentiment":"neutral","sentiment_score":0.1059851504184983},{"text":"That is your customer portal for you","start":56.24,"end":59.440002,"sentiment":"neutral","sentiment_score":0.12483985934938703}],"sentiment":"neutral","sentiment_score":0.10650792028754949,"channel":0,"num_words":20,"start":46.975002,"end":59.440002},{"sentences":[{"text":"Hang","start":59.39,"end":59.629997,"sentiment":"neutral","sentiment_score":0.117641843855381}],"sentiment":"neutral","sentiment_score":0.117641843855381,"channel":1,"num_words":1,"start":59.39,"end":59.629997},{"sentences":[{"text":"to monitor","start":59.440002,"end":60.100002,"sentiment":"neutral","sentiment_score":0.07020775601267815}],"sentiment":"neutral","sentiment_score":0.07020775601267815,"channel":0,"num_words":2,"start":59.440002,"end":60.100002},{"sentences":[{"text":"on.","start":59.629997,"end":60.129997,"sentiment":"neutral","sentiment_score":0.05399680137634277}],"sentiment":"neutral","sentiment_score":0.05399680137634277,"channel":1,"num_words":1,"start":59.629997,"end":60.129997},{"sentences":[{"text":"also the 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there.","start":64.35,"end":66.93,"sentiment":"neutral","sentiment_score":-0.005395948793739081}],"sentiment":"neutral","sentiment_score":-0.005395948793739081,"channel":1,"num_words":10,"start":64.35,"end":66.93},{"sentences":[{"text":"Okay.","start":67.6,"end":68.08,"sentiment":"neutral","sentiment_score":0.03203580901026726},{"text":"Sure.","start":68.08,"end":68.58,"sentiment":"neutral","sentiment_score":0.03938888758420944},{"text":"Let me try to log it in.","start":71.165,"end":73.105,"sentiment":"neutral","sentiment_score":0.026117413703884398}],"sentiment":"neutral","sentiment_score":0.028249621391296387,"channel":0,"num_words":9,"start":67.6,"end":73.105},{"sentences":[{"text":"Yeah.","start":83.149994,"end":83.39,"sentiment":"neutral","sentiment_score":-0.002781802788376808},{"text":"I had it working last night, but I didn't go into the log 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card?","start":1245.825,"end":1248.625,"sentiment":"neutral","sentiment_score":-0.13103131701548895},{"text":"Because you ordered two SIM card.","start":1248.625,"end":1251.0,"sentiment":"neutral","sentiment_score":-0.16903813183307648},{"text":"Right?","start":1251.0,"end":1251.5,"sentiment":"neutral","sentiment_score":-0.1302165985107422}],"sentiment":"neutral","sentiment_score":-0.1452329526655376,"channel":0,"num_words":16,"start":1245.825,"end":1251.5},{"sentences":[{"text":"I haven't tried the other one yet.","start":1251.765,"end":1253.2051,"sentiment":"neutral","sentiment_score":-0.2966408516679491},{"text":"I'm trying to get this one to 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card?","start":1263.3049,"end":1266.6849,"sentiment":"neutral","sentiment_score":-0.1786160245537758}],"sentiment":"neutral","sentiment_score":-0.1786160245537758,"channel":0,"num_words":9,"start":1263.3049,"end":1266.6849},{"sentences":[{"text":"I can.","start":1269.5651,"end":1270.145,"sentiment":"neutral","sentiment_score":-0.11228588968515396},{"text":"In put it in my phone in the other phone.","start":1270.605,"end":1275.745,"sentiment":"neutral","sentiment_score":-0.04343240112066269}],"sentiment":"neutral","sentiment_score":-0.054907982548077904,"channel":1,"num_words":12,"start":1269.5651,"end":1275.745},{"sentences":[{"text":"Where where are you supposed to use the other one?","start":1278.7101,"end":1281.53,"sentiment":"neutral","sentiment_score":-0.08114838041365147}],"sentiment":"neutral","sentiment_score":-0.08114838041365147,"channel":0,"num_words":10,"start":1278.7101,"end":1281.53},{"sentences":[{"text":"Well, that was","start":1282.21,"end":1282.85,"sentiment":"neutral","sentiment_score":-0.01186873484402895}],"sentiment":"neutral","sentiment_score":-0.01186873484402895,"channel":1,"num_words":3,"start":1282.21,"end":1282.85},{"sentences":[{"text":"It's","start":1282.79,"end":1283.03,"sentiment":"neutral","sentiment_score":-0.032431624829769135}],"sentiment":"neutral","sentiment_score":-0.032431624829769135,"channel":0,"num_words":1,"start":1282.79,"end":1283.03},{"sentences":[{"text":"gonna","start":1282.85,"end":1283.09,"sentiment":"neutral","sentiment_score":-0.038823358714580536}],"sentiment":"neutral","sentiment_score":-0.038823358714580536,"channel":1,"num_words":1,"start":1282.85,"end":1283.09},{"sentences":[{"text":"in","start":1283.03,"end":1283.27,"sentiment":"neutral","sentiment_score":-0.031292349100112915}],"sentiment":"neutral","sentiment_score":-0.031292349100112915,"channel":0,"num_words":1,"start":1283.03,"end":1283.27},{"sentences":[{"text":"go into","start":1283.09,"end":1283.57,"sentiment":"neutral","sentiment_score":-0.018570571206510067}],"sentiment":"neutral","sentiment_score":-0.018570571206510067,"channel":1,"num_words":2,"start":1283.09,"end":1283.57},{"sentences":[{"text":"the","start":1283.27,"end":1283.43,"sentiment":"neutral","sentiment_score":-0.013418924063444138}],"sentiment":"neutral","sentiment_score":-0.013418924063444138,"channel":0,"num_words":1,"start":1283.27,"end":1283.43},{"sentences":[{"text":"this phone.","start":1283.57,"end":1284.3899,"sentiment":"neutral","sentiment_score":-0.0239328658208251},{"text":"So","start":1286.85,"end":1287.1699,"sentiment":"neutral","sentiment_score":-0.021915389224886898}],"sentiment":"neutral","sentiment_score":-0.02326037362217903,"channel":1,"num_words":3,"start":1283.57,"end":1287.1699},{"sentences":[{"text":"Mhmm.","start":1286.87,"end":1287.11,"sentiment":"neutral","sentiment_score":-0.015986330807209015},{"text":"Okay.","start":1287.11,"end":1287.61,"sentiment":"neutral","sentiment_score":0.01757882907986641}],"sentiment":"neutral","sentiment_score":0.0007962491363286972,"channel":0,"num_words":2,"start":1286.87,"end":1287.61},{"sentences":[{"text":"I've got one one in my phone.","start":1287.1699,"end":1288.85,"sentiment":"neutral","sentiment_score":0.025297374597617557},{"text":"I was gonna put one in the wife's phone.","start":1288.85,"end":1290.7899,"sentiment":"neutral","sentiment_score":0.029090832711921796}],"sentiment":"neutral","sentiment_score":0.027431194786913693,"channel":1,"num_words":16,"start":1287.1699,"end":1290.7899},{"sentences":[{"text":"Okay.","start":1292.995,"end":1293.495,"sentiment":"neutral","sentiment_score":0.10474808514118196},{"text":"Can we try to use it at the this device?","start":1293.635,"end":1297.095,"sentiment":"neutral","sentiment_score":0.13975515067577363},{"text":"Let's just see if the data will work also.","start":1297.5549,"end":1299.975,"sentiment":"neutral","sentiment_score":0.14865275141265658}],"sentiment":"neutral","sentiment_score":0.14200871773064136,"channel":0,"num_words":20,"start":1292.995,"end":1299.975},{"sentences":[{"text":"On the on the the first phone, on 37254688026.","start":1302.995,"end":1311.18,"sentiment":"neutral","sentiment_score":0.03588759961227576}],"sentiment":"neutral","sentiment_score":0.03588759961227576,"channel":1,"num_words":9,"start":1302.995,"end":1311.18},{"sentences":[{"text":"Yeah.","start":1313.39,"end":1313.87,"sentiment":"neutral","sentiment_score":0.007209909148514271},{"text":"Is that the other one.","start":1313.87,"end":1315.23,"sentiment":"neutral","sentiment_score":-0.04337616600096226},{"text":"Right?","start":1315.23,"end":1315.665,"sentiment":"neutral","sentiment_score":-0.039988595992326736}],"sentiment":"neutral","sentiment_score":-0.03566564526408911,"channel":0,"num_words":7,"start":1313.39,"end":1315.665},{"sentences":[{"text":"That is the one I'm having trouble with at the moment.","start":1316.3,"end":1319.1001,"sentiment":"negative","sentiment_score":-0.3691048188643022},{"text":"Yes?","start":1319.1001,"end":1319.6001,"sentiment":"neutral","sentiment_score":-0.09507109224796297}],"sentiment":"negative","sentiment_score":-0.3462686749796073,"channel":1,"num_words":12,"start":1316.3,"end":1319.6001},{"sentences":[{"text":"How about the 8065?","start":1321.025,"end":1324.645,"sentiment":"neutral","sentiment_score":-0.04311587009578943}],"sentiment":"neutral","sentiment_score":-0.04311587009578943,"channel":0,"num_words":4,"start":1321.025,"end":1324.645},{"sentences":[{"text":"Sorry?","start":1330.1849,"end":1330.6849,"sentiment":"neutral","sentiment_score":-0.052697740495204926}],"sentiment":"neutral","sentiment_score":-0.052697740495204926,"channel":1,"num_words":1,"start":1330.1849,"end":1330.6849},{"sentences":[{"text":"How about the other number?","start":1332.15,"end":1333.69,"sentiment":"neutral","sentiment_score":-0.03700252585113049},{"text":"The last four digit is 8065.","start":1334.07,"end":1337.29,"sentiment":"neutral","sentiment_score":-0.011436715877304474}],"sentiment":"neutral","sentiment_score":-0.023057538592679935,"channel":0,"num_words":11,"start":1332.15,"end":1337.29},{"sentences":[{"text":"Yeah.","start":1337.945,"end":1338.1849,"sentiment":"neutral","sentiment_score":0.007230580784380436},{"text":"Yeah.","start":1338.1849,"end":1338.4249,"sentiment":"neutral","sentiment_score":0.01387921441346407},{"text":"Well, that's the one that's gonna go into this phone we're speaking on.","start":1338.4249,"end":1341.63,"sentiment":"neutral","sentiment_score":0.020565766268051587}],"sentiment":"neutral","sentiment_score":0.019230983778834344,"channel":1,"num_words":15,"start":1337.945,"end":1341.63},{"sentences":[{"text":"Okay.","start":1343.11,"end":1343.595,"sentiment":"neutral","sentiment_score":0.08167900145053864},{"text":"Can we try to use that also?","start":1343.835,"end":1347.375,"sentiment":"neutral","sentiment_score":0.09845937469175883},{"text":"Let's see if the Internet is working.","start":1347.595,"end":1349.695,"sentiment":"neutral","sentiment_score":0.0436909981071949}],"sentiment":"neutral","sentiment_score":0.07178210740288099,"channel":0,"num_words":15,"start":1343.11,"end":1349.695},{"sentences":[{"text":"I can put in my phone, I suppose.","start":1353.47,"end":1355.41,"sentiment":"neutral","sentiment_score":0.027647286653518677}],"sentiment":"neutral","sentiment_score":0.027647286653518677,"channel":1,"num_words":8,"start":1353.47,"end":1355.41},{"sentences":[{"text":"Yeah.","start":1360.7101,"end":1361.1901,"sentiment":"neutral","sentiment_score":0.030618425458669662},{"text":"Okay.","start":1361.1901,"end":1361.43,"sentiment":"neutral","sentiment_score":0.03721596673130989},{"text":"Let me try to put it into the SIM card.","start":1361.43,"end":1365.29,"sentiment":"neutral","sentiment_score":0.0327322993427515}],"sentiment":"neutral","sentiment_score":0.03292978213479122,"channel":0,"num_words":12,"start":1360.7101,"end":1365.29},{"sentences":[{"text":"Yes.","start":1377.24,"end":1377.74,"sentiment":"neutral","sentiment_score":-0.03102543205022812},{"text":"I don't know.","start":1400.51,"end":1401.4099,"sentiment":"neutral","sentiment_score":-0.11792261401812236},{"text":"Don't think so.","start":1402.27,"end":1403.33,"sentiment":"neutral","sentiment_score":-0.1402125507593155},{"text":"So I can put the other SIM card in my phone?","start":1407.3099,"end":1409.73,"sentiment":"neutral","sentiment_score":-0.044084564190019264}],"sentiment":"neutral","sentiment_score":-0.07168672958181964,"channel":1,"num_words":18,"start":1377.24,"end":1409.73},{"sentences":[{"text":"On the phone where you supposed to use it?","start":1413.87,"end":1417.7301,"sentiment":"neutral","sentiment_score":-0.026888663984007306}],"sentiment":"neutral","sentiment_score":-0.026888663984007306,"channel":0,"num_words":9,"start":1413.87,"end":1417.7301},{"sentences":[{"text":"Well, that's this phone, so I'm going to have to turn you off.","start":1418.955,"end":1421.6951,"sentiment":"negative","sentiment_score":-0.35553577886177945}],"sentiment":"negative","sentiment_score":-0.35553577886177945,"channel":1,"num_words":13,"start":1418.955,"end":1421.6951},{"sentences":[{"text":"Okay.","start":1422.5901,"end":1423.0901,"sentiment":"neutral","sentiment_score":-0.11940551549196245},{"text":"Sure.","start":1423.15,"end":1423.65,"sentiment":"neutral","sentiment_score":-0.061559755355119705},{"text":"Then kindly please check the Internet if it's working.","start":1423.9501,"end":1429.675,"sentiment":"neutral","sentiment_score":-0.09198868481649293}],"sentiment":"neutral","sentiment_score":-0.09171485765413805,"channel":0,"num_words":11,"start":1422.5901,"end":1429.675},{"sentences":[{"text":"Alright.","start":1429.98,"end":1430.48,"sentiment":"neutral","sentiment_score":0.041266750544309616}],"sentiment":"neutral","sentiment_score":0.041266750544309616,"channel":1,"num_words":1,"start":1429.98,"end":1430.48},{"sentences":[{"text":"Yeah.","start":1430.8151,"end":1431.135,"sentiment":"neutral","sentiment_score":0.04245106875896454},{"text":"Because I have a feeling that you just maximized the data.","start":1431.135,"end":1435.9551,"sentiment":"neutral","sentiment_score":0.030869415537877518}],"sentiment":"neutral","sentiment_score":0.03183455330630144,"channel":0,"num_words":12,"start":1430.8151,"end":1435.9551},{"sentences":[{"text":"Well, how how can I maximize the data?","start":1436.62,"end":1438.94,"sentiment":"neutral","sentiment_score":0.09543034341186285},{"text":"It's because I got 25 gigabytes, and I need to turn it on yesterday.","start":1438.94,"end":1442.24,"sentiment":"neutral","sentiment_score":-0.07582762291921037}],"sentiment":"neutral","sentiment_score":-0.013551998798820105,"channel":1,"num_words":22,"start":1436.62,"end":1442.24},{"sentences":[{"text":"You only use WhatsApp?","start":1444.7101,"end":1446.0901,"sentiment":"neutral","sentiment_score":-0.08857659809291363}],"sentiment":"neutral","sentiment_score":-0.08857659809291363,"channel":0,"num_words":4,"start":1444.7101,"end":1446.0901},{"sentences":[{"text":"I only rang WhatsApp twice.","start":1447.645,"end":1450.2251,"sentiment":"neutral","sentiment_score":-0.15642349123954774},{"text":"Yes.","start":1450.4451,"end":1450.9451,"sentiment":"neutral","sentiment_score":-0.009248729795217514},{"text":"And for two minutes.","start":1451.4851,"end":1452.7051,"sentiment":"neutral","sentiment_score":-0.05751160532236099},{"text":"That's what I'm saying.","start":1456.41,"end":1457.21,"sentiment":"neutral","sentiment_score":-0.04013149254024029},{"text":"I think I just used the $2 starter kit.","start":1457.21,"end":1459.53,"sentiment":"neutral","sentiment_score":0.02019695606496599}],"sentiment":"neutral","sentiment_score":-0.04348547708081162,"channel":1,"num_words":23,"start":1447.645,"end":1459.53},{"sentences":[{"text":"That was all.","start":1459.53,"end":1460.35,"sentiment":"neutral","sentiment_score":-0.013055202861626944}],"sentiment":"neutral","sentiment_score":-0.013055202861626944,"channel":1,"num_words":3,"start":1459.53,"end":1460.35},{"sentences":[{"text":"Okay.","start":1464.885,"end":1465.385,"sentiment":"neutral","sentiment_score":0.1112072765827179},{"text":"I will have a look on it while we're not on the phone in the meantime.","start":1465.4451,"end":1470.8251,"sentiment":"neutral","sentiment_score":0.06719568639528006}],"sentiment":"neutral","sentiment_score":0.06978460346512935,"channel":0,"num_words":17,"start":1464.885,"end":1470.8251},{"sentences":[{"text":"Okay then.","start":1471.7151,"end":1472.515,"sentiment":"neutral","sentiment_score":0.029741023667156696},{"text":"I'll ring you","start":1472.515,"end":1473.0751,"sentiment":"neutral","sentiment_score":0.0619926725824674}],"sentiment":"neutral","sentiment_score":0.04909201301634312,"channel":1,"num_words":5,"start":1471.7151,"end":1473.0751},{"sentences":[{"text":"Yeah.","start":1473.03,"end":1473.53,"sentiment":"neutral","sentiment_score":0.0273219533264637}],"sentiment":"neutral","sentiment_score":0.0273219533264637,"channel":0,"num_words":1,"start":1473.03,"end":1473.53},{"sentences":[{"text":"back.","start":1473.0751,"end":1473.5751,"sentiment":"neutral","sentiment_score":-0.016818393021821976}],"sentiment":"neutral","sentiment_score":-0.016818393021821976,"channel":1,"num_words":1,"start":1473.0751,"end":1473.5751},{"sentences":[{"text":"To check.","start":1473.83,"end":1474.3099,"sentiment":"neutral","sentiment_score":-0.022329526022076607},{"text":"Yeah.","start":1474.3099,"end":1474.5499,"sentiment":"neutral","sentiment_score":0.041135139763355255},{"text":"Sure.","start":1474.5499,"end":1474.95,"sentiment":"neutral","sentiment_score":0.08910869807004929},{"text":"Just give me a callback then.","start":1474.95,"end":1476.57,"sentiment":"neutral","sentiment_score":0.004250373691320419},{"text":"K.","start":1477.91,"end":1478.41,"sentiment":"neutral","sentiment_score":-0.0030800048261880875}],"sentiment":"neutral","sentiment_score":0.009818820282816887,"channel":0,"num_words":11,"start":1473.83,"end":1478.41},{"sentences":[{"text":"Bye for now.","start":1478.71,"end":1479.69,"sentiment":"neutral","sentiment_score":-0.02282388011614481}],"sentiment":"neutral","sentiment_score":-0.02282388011614481,"channel":0,"num_words":3,"start":1478.71,"end":1479.69}]},"summary":{"result":"success","short":"A customer called Erto tech support because their SIM card wasn't working. The representative checked the customer portal and advised them to try logging in through the Airtel app and network settings. The customer was also instructed to check their data usage and contact the customer for further assistance. The representative provided instructions on how to renew data usage and advised the customer to check their data usage monitor and maximize their data usage."},"intents":{"segments":[{"text":"Just having trouble with my SIM card. I got it to work yesterday, and I just wanna know if my plan, which I paid for, which was 25 gigabyte, is activated. Mhmm.","start_word":20,"end_word":51,"intents":[{"intent":"Check plan status","confidence_score":0.31612036}]},{"text":"Well, it's this comes up with no network for some reason.","start_word":331,"end_word":341,"intents":[{"intent":"Request technical assistance","confidence_score":0.023163635}]},{"text":"It should bring you to a login page asking a username and password. Or let me is it okay if I text the link here on the number that we're using right now? Yeah.","start_word":731,"end_word":764,"intents":[{"intent":"Request assistance","confidence_score":0.038772337}]},{"text":"Login and password. Yeah.","start_word":879,"end_word":882,"intents":[{"intent":"Provide login and password","confidence_score":0.035971202}]},{"text":"Can I can I see how much I've used on that account? Yeah.","start_word":960,"end_word":972,"intents":[{"intent":"Check account usage","confidence_score":0.060934126},{"intent":"Provide account details","confidence_score":0.08413673}]},{"text":"It's username my email address. Okay. The one that you input here, is it lot315@hotmail.com? Yeah. Yeah.","start_word":999,"end_word":1015,"intents":[{"intent":"Ask for email address","confidence_score":0.00056089216}]},{"text":"The one that you input here, is it lot315@hotmail.com? Yeah. Yeah.","start_word":1005,"end_word":1015,"intents":[{"intent":"Provide email address","confidence_score":0.39683026},{"intent":"Provide email address","confidence_score":0.20053387}]},{"text":"The one that you input here, is it lot315@hotmail.com? Yeah. Yeah. Okay.","start_word":1005,"end_word":1016,"intents":[{"intent":"Confirm email address","confidence_score":0.07207443}]},{"text":"B W, Mhmm. 00, Mhmm. D R R I I Mhmm. R IDGEWoodridge. Okay. 315. Cash. The email is lot315@hotmail.com. Yep.","start_word":1097,"end_word":1117,"intents":[{"intent":"Provide last name","confidence_score":0.000044666376}]},{"text":"Actually, I can see it here at the account details. But there is no data usage where we can check the or monitor the statistics that the data have used been has been used yesterday. Yeah.","start_word":1287,"end_word":1322,"intents":[{"intent":"Check data usage","confidence_score":0.011990685}]},{"text":"Let's just see if the data will work also. On the on the the first phone, on 37254688026. Yeah.","start_word":1464,"end_word":1482,"intents":[{"intent":"Use data","confidence_score":0.03691849}]},{"text":"Let's see if the Internet is working. I can put in my phone, I suppose. Yeah.","start_word":1540,"end_word":1555,"intents":[{"intent":"Check internet","confidence_score":0.4126032}]},{"text":"Because I have a feeling that you just maximized the data. Well, how how can I maximize the data? It's because I got 25 gigabytes, and I need to turn it on yesterday.","start_word":1620,"end_word":1652,"intents":[{"intent":"Maximize data","confidence_score":0.19766888}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13360565900802612},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3736938238143921},{"text":"This is Maureen from Erto tech support. Yeah.","start_word":3,"end_word":10,"sentiment":"neutral","sentiment_score":0.3238159120082855},{"text":"How Good can morning.","start_word":11,"end_word":14,"sentiment":"positive","sentiment_score":0.48394256830215454},{"text":"I assist you? Mhmm. Yeah. Just having trouble with my SIM card. I got it to work yesterday, and I just wanna know if my plan, which I paid for, which was 25 gigabyte, is activated. Mhmm. Okay. May I know your name, please, for me to check the account? Mhmm. What is your name, please? Mel Rowles, r o w l e s. Okay. I see. Have you received the customer login portal credentials for you to log Yeah. in? Yeah. Actually, there you can check that the plan is already activated. That is your customer portal for you Hang to monitor on. also the usage. And I'd Mhmm. let me just go through it then while you're there. Okay. Sure. Let me try to log it in. Yeah. I had it working last night, but I didn't go into the log on.","start_word":15,"end_word":158,"sentiment":"neutral","sentiment_score":0.008207336999475956},{"text":"No. First, it's saying I'm not connected to a network. Maybe my maybe my antenna is no good or maybe May I ask how did it go with the network unlock?","start_word":159,"end_word":189,"sentiment":"negative","sentiment_score":-0.3907062709331513},{"text":"Have yeah. you Yeah. tried I to reach out? Mhmm. yeah. I had I worked it out last night and got it working. Mhmm. Yeah. And I I actually used WhatsApp to talk to my wife to make sure it was working, and then it was all working last night. Yeah. Okay. So the device can already detect the Yeah. SIM card. Right? Or Yeah. it'll Yeah. okay. Yeah. Yeah. That was working last night, and today, it's just saying it's all offline, although we got antenna there. Oh, sorry. What does it says? No. I now it's just saying that check my network because it's not working, and I do have antenna. So Mhmm. my plan was 25 gigabytes. You can check that for me. Yeah. Actually, that is the one registered here on their end. Five g plan. Yeah.","start_word":190,"end_word":330,"sentiment":"neutral","sentiment_score":-0.05079205994699018},{"text":"Well, it's this comes up with no network for some reason.","start_word":331,"end_word":341,"sentiment":"negative","sentiment_score":-0.4448830485343933},{"text":"Okay. Can have you tried to log in the credentials? Yeah. Can I we try did. to use Wi Fi in the meantime for us to be able to log in? We don't have Wi Fi here. Mhmm. Okay. I'll try it. I'll put login Wi Fi. Hang on. No.","start_word":342,"end_word":391,"sentiment":"neutral","sentiment_score":-0.04215663298964501},{"text":"We don't have Wi Fi.","start_word":392,"end_word":396,"sentiment":"negative","sentiment_score":-0.3364293873310089},{"text":"Light mode, turn on mobile data or Wi Fi check signal in the area. So I do have signal, but I'm not getting through to Internet. the into the Internet. No. Mhmm. Yep. Your plan here is global zone a package, 25 GV, or you might be just maximize the data. Probably, that's why. Well, I shouldn't have maximized 25 gigabytes. I only just turned it on last night. Okay. That should be working within fourteen days unless Fourteen you days. maximize it. Mhmm. How come it says one month? 25 Actually, that's gigabyte? not for one month. That's only for fourteen days. Then after that, you need to renew it. And how do I renew it on my just go through that login? Yeah. That the username and password that our team provided you. Actually, you can see there also the usage of Can you? the your data usage for And what about the monitoring? the app? Can I go through the app? You mean the Airtel app? Yeah.","start_word":397,"end_word":566,"sentiment":"neutral","sentiment_score":-0.08288095891475677},{"text":"Actually, we're having problem with the application.","start_word":567,"end_word":573,"sentiment":"negative","sentiment_score":-0.5194919109344482},{"text":"Yeah. Okay.","start_word":574,"end_word":575,"sentiment":"neutral","sentiment_score":-0.249802365899086},{"text":"It's not working, yeah, for some reason, and we're fixing it right now.","start_word":576,"end_word":588,"sentiment":"negative","sentiment_score":-0.479590505361557},{"text":"So I suggest you Okay. log log it in on the website So this one's on come where up with it says Hartel .audns address could not be your fan diagnosing the problem. Do you know what that means? Sorry. What does it says? It says Airtel AU DNS address not found could not be found diagnosing the problem. Is it is that on the website? Are you on Safari or Google?","start_word":589,"end_word":660,"sentiment":"neutral","sentiment_score":-0.14764077764832312},{"text":"No. No.","start_word":661,"end_word":662,"sentiment":"negative","sentiment_score":-0.3701462149620056},{"text":"That's when I logged in to use people through that login. Okay. Can you type in airtel.net? Sorry. Airtel.au/my-account. On Google. Yeah. In Google. Yes. What was it called? What was it? My can. Airtel.au/ Hang on a sec. mhmm. Sl.au/ yeah. My Yeah. my and mydash,likeaminus sign, account slash Yeah. Yeah. the answer. That Nothing should happened. bring it. I got airtelau slash myminus account slash Yeah. It should bring you to a login page asking a username and password. Or let me is it okay if I text the link here on the number that we're using right now? Yeah. To WhatsApp? Via SMS message? Yeah. Go on. Yeah. To to First this digit phone. copy it. Yeah. Go on. There you go. Just sent it. Now this is on the other phone, isn't it? I sent it to this number, Yeah. the one that we're Yeah. using right now. Mhmm. Yeah. Shall I open it up on this number? Yeah. I sent it via SMS message. Yeah. I got it there. Copy. Mhmm. Then go to Google. Yeah. Then that should bring you to a login asking your username or email address, then address, then password. Does it go through? Hang on a second. Sure. Go on to Airtel AU. My account. Yeah. Login and password. Yeah. Are you able to log in? If you're able to search the link, that means you still have Internet connection. This is on the other phone, but this is on the wife's phone. Okay. So you're not using the Airtel SIM card?","start_word":663,"end_word":924,"sentiment":"neutral","sentiment_score":0.0015910226329165788},{"text":"No.","start_word":925,"end_word":925,"sentiment":"negative","sentiment_score":-0.3444400131702423},{"text":"No. Mhmm. Okay. I just wanna get in there and see what I can say for starter. Yeah. Okay. From the account, that's where you can view your recent orders, manage your shipping. Yeah. Can I can I see how much I've used on that account? Yeah. Is it okay if you show me your credentials for me to check also on our end? SIM card number. No. The username and password. Yeah. It's username my email address. Okay. The one that you input here, is it lot315@hotmail.com? Yeah. Yeah. Okay. And for the password? WoodridgeWW, Mhmm. Big Okay. W, Triple w, big letter? BigDouble BigLetterW. 3BigLetterW. No. No. No. Just one. The first one. Yeah. BigW. Okay. Mhmm. Yeah. O o, d Double o. Mhmm. d r I Oh. d d e. Woodridge. 315 Okay. 315 hash. hash. Okay. Hang on. Let me try. Let me just repeat the password. It's WWW No. No. No. It's 1BigW. oh, okay. 1 Big W Only, Yep. then 00, Yep. Bridge 315. K. B W, Mhmm. 00, Mhmm. D R R I I Mhmm. R IDGEWoodridge. Okay. 315. Cash. The email is lot315@hotmail.com. Yep. Yep. Then let me just repeat again the password. It's WBigWOOThroughOBRIDGE315 hash, a number sign. Is that right? The hash? Yep. So it's W BigBigW or AWOODForDonkey. Yeah. Okay. DForDonkey, not BForBridgeDForDonkey. Not now. It's just the time. Hello, Mel? Yes. Have you tried to use the SIM card for phone or text? Phone call Yeah. or I did text? I did last night. Yeah. And I could phone the wife on her phone with WhatsApp, and I could send messages through WhatsApp, and I could see my email account. But when dialing a number, is it working? No. She tried to dial me and didn't work. No. Okay. Yeah. Because upon checking here sorry for the confusion.","start_word":926,"end_word":1235,"sentiment":"neutral","sentiment_score":0.00807387404624493},{"text":"There's no date usage monitor in here in the portal.","start_word":1236,"end_word":1245,"sentiment":"negative","sentiment_score":-0.33496174216270447},{"text":"So there's no data left? Yeah. Well, where's all where's all my data? Because I paid for 25 gigabytes, and I only Mhmm. turned it on yesterday. I paid $69.64 US dollars. You could see there on the travel SIM. Yeah. Actually, I can see it here at the account details. But there is no data usage where we can check the or monitor the statistics that the data have used been has been used yesterday. Yeah. That might have been the starter kit data. Mhmm. The $2 starter kit, probably I've used that. But where is my 64 US dollars 25 gigabyte? Have you tried to use the other SIM card? Because you ordered two SIM card. Right? I haven't tried the other one yet. I'm trying to get this one to work.","start_word":1246,"end_word":1379,"sentiment":"neutral","sentiment_score":-0.1374058872461319},{"text":"Otherwise, Mhmm. I won't be able won't be able to find anyone.","start_word":1380,"end_word":1391,"sentiment":"negative","sentiment_score":-0.5432078242301941},{"text":"Can we try to use the other SIM card? I can. In put it in my phone in the other phone. Where where are you supposed to use the other one? Well, that was It's gonna in go into the this phone. So Mhmm. Okay. I've got one one in my phone. I was gonna put one in the wife's phone. Okay. Can we try to use it at the this device? Let's just see if the data will work also. On the on the the first phone, on 37254688026. Yeah. Is that the other one. Right?","start_word":1392,"end_word":1488,"sentiment":"neutral","sentiment_score":0.0006249152584788725},{"text":"That is the one I'm having trouble with at the moment.","start_word":1489,"end_word":1499,"sentiment":"negative","sentiment_score":-0.3774257302284241},{"text":"Yes? How about the 8065? Sorry? How about the other number? The last four digit is 8065. Yeah. Yeah. Well, that's the one that's gonna go into this phone we're speaking on. Okay. Can we try to use that also? Let's see if the Internet is working. I can put in my phone, I suppose. Yeah. Okay. Let me try to put it into the SIM card. Yes. I don't know. Don't think so. So I can put the other SIM card in my phone? On the phone where you supposed to use it?","start_word":1500,"end_word":1593,"sentiment":"neutral","sentiment_score":-0.004684435203671455},{"text":"Well, that's this phone, so I'm going to have to turn you off.","start_word":1594,"end_word":1606,"sentiment":"negative","sentiment_score":-0.3476116955280304},{"text":"Okay. Sure. Then kindly please check the Internet if it's working. Alright. Yeah. Because I have a feeling that you just maximized the data. Well, how how can I maximize the data? It's because I got 25 gigabytes, and I need to turn it on yesterday. You only use WhatsApp? I only rang WhatsApp twice. Yes. And for two minutes. That's what I'm saying. I think I just used the $2 starter kit. That was all. Okay. I will have a look on it while we're not on the phone in the meantime. Okay then. I'll ring you Yeah. back. To check. Yeah. Sure. Just give me a callback then. K. Bye for now.","start_word":1607,"end_word":1720,"sentiment":"neutral","sentiment_score":-0.004970938277741273}],"average":{"sentiment":"neutral","sentiment_score":-0.049999549547339886}}}}