{"metadata":{"transaction_key":"deprecated","request_id":"019e487d-ec32-7992-a3e5-44303a09547b","sha256":"ff0ba0e015dcac288acea3eb3b927d33b95bf14acb624f2ec1565bbc6d0fbbd9","created":"2026-05-21T03:04:34.676Z","duration":354.74393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":721,"output_tokens":83},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":819,"output_tokens":821},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":819,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. Yeah. Yeah. Because we just wanted to check-in because upon checking here, the router the new router has been delivered, but the service is still offline. Actually, you don't need to log in to the router router space anymore since that router is already preconfigured. You just need to connect it to the NTT box, the block box on your wall. Mhmm. Mhmm. So is the NTT box turned on? Because upon checking here on our end, it's showing offline. Does it have the lights in it? The one on the wall? The is it a black box or a white one? Okay. How about the router, the one that we sent you? Is it turned on? Mhmm. Okay. Hang on. Let me just check again on our end. Yeah. So it's still showing offline here. Let me just reboot. No. You don't need to press that one because it might delete the credentials. Have you pressed it before? Did you press the reset button before you call? Okay. It's showing here that we can detect the router, but there's no network in it. He also received the email that I sent you asking a photo of the the box on your wall. Yeah. For Yeah. Can you send me a picture and also the, like, the wall setup there for us to check the NTT box and the box the router that we sent you? Yeah. Yeah. Sure. Or I can just await it via email. We can hang hang this in. Yeah. Okay. Hello, Dennis? Yeah. Thank you for sending the picture. So is it okay if I give you a callback? What will I'm going to do now is forward this picture to the network team? Because I think there might be an issue with the entity box, the Linham networks, because the router is working well, and we already configure it before we send you. So there's there should be no issue with the router. It's I think this is a network fault. Yeah. Yeah. Then I'll get back to you once an update becomes available. Okay. Yeah. Sorry for the inconvenience. Bye for now.","confidence":0.9975586,"words":[{"word":"hello","start":0.56,"end":1.06,"confidence":0.96435547,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.10148444771766664},{"word":"good","start":1.28,"end":1.52,"confidence":0.9838867,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3530017137527466},{"word":"afternoon","start":1.52,"end":2.02,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.26386770606040955},{"word":"this","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1502988338470459},{"word":"is","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1674663871526718},{"word":"maureen","start":2.48,"end":2.98,"confidence":0.8234863,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.22832725942134857},{"word":"from","start":3.04,"end":3.4399998,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15843790769577026},{"word":"airtel","start":3.4399998,"end":3.9199998,"confidence":0.9135742,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.123794287443161},{"word":"tech","start":3.9199998,"end":4.16,"confidence":0.70947266,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.0651293694972992},{"word":"support","start":4.16,"end":4.66,"confidence":0.69970703,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.06528431177139282},{"word":"yeah","start":5.12,"end":5.62,"confidence":0.8327637,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08282262831926346},{"word":"yeah","start":9.04,"end":9.54,"confidence":0.9707031,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08504185825586319},{"word":"because","start":9.679999,"end":10.08,"confidence":0.92578125,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.02215200662612915},{"word":"we","start":10.08,"end":10.4,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.033185653388500214},{"word":"just","start":10.4,"end":10.639999,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03992942348122597},{"word":"wanted","start":10.639999,"end":11.04,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.029096588492393497},{"word":"to","start":11.04,"end":11.2,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03301316499710083},{"word":"check-in","start":11.2,"end":11.7,"confidence":0.9736328,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":0.034825704991817474},{"word":"because","start":12.755,"end":13.075,"confidence":0.9921875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.01768205314874649},{"word":"upon","start":13.075,"end":13.315001,"confidence":0.9902344,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":0.006613828241825104},{"word":"checking","start":13.315001,"end":13.715,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.013521723449230194},{"word":"here","start":13.715,"end":13.875,"confidence":0.87280273,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.02120475471019745},{"word":"the","start":13.875,"end":14.115,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03778469190001488},{"word":"router","start":14.115,"end":14.515,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.009288135915994644},{"word":"the","start":14.595,"end":14.835,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.049210324883461},{"word":"new","start":14.835,"end":14.995,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.08690334856510162},{"word":"router","start":14.995,"end":15.475,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.03413701802492142},{"word":"has","start":15.475,"end":15.635,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.07820005714893341},{"word":"been","start":15.635,"end":15.875,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.06755463033914566},{"word":"delivered","start":15.875,"end":16.375,"confidence":0.9506836,"punctuated_word":"delivered,","sentiment":"neutral","sentiment_score":0.027535971254110336},{"word":"but","start":16.835,"end":17.155,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.003242388367652893},{"word":"the","start":17.155,"end":17.395,"confidence":0.94970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.051882192492485046},{"word":"service","start":17.395,"end":17.795,"confidence":0.99609375,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.10485076904296876},{"word":"is","start":17.795,"end":18.035,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14437134563922882},{"word":"still","start":18.035,"end":18.355,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1198444738984108},{"word":"offline","start":18.355,"end":18.855,"confidence":0.99560547,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.10704971849918364},{"word":"actually","start":31.25,"end":31.73,"confidence":0.76708984,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.09518438577651978},{"word":"you","start":31.73,"end":31.810001,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0924014076590538},{"word":"don't","start":31.810001,"end":32.05,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11768297851085664},{"word":"need","start":32.05,"end":32.29,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1252681016921997},{"word":"to","start":32.29,"end":32.79,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15060341358184814},{"word":"log","start":32.85,"end":33.010002,"confidence":0.88427734,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.19927458465099335},{"word":"in","start":33.010002,"end":33.17,"confidence":0.9194336,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.16964684426784515},{"word":"to","start":33.17,"end":33.41,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13381187617778778},{"word":"the","start":33.41,"end":33.65,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09445646405220032},{"word":"router","start":33.65,"end":34.15,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.13345718383789062},{"word":"router","start":34.45,"end":34.85,"confidence":0.9394531,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.106516495347023},{"word":"space","start":34.85,"end":35.17,"confidence":0.56591797,"punctuated_word":"space","sentiment":"neutral","sentiment_score":-0.05956896394491196},{"word":"anymore","start":35.17,"end":35.67,"confidence":0.9980469,"punctuated_word":"anymore","sentiment":"neutral","sentiment_score":-0.08809633553028107},{"word":"since","start":35.73,"end":36.21,"confidence":0.9038086,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.012709662318229675},{"word":"that","start":36.21,"end":36.53,"confidence":0.9301758,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.009472951292991638},{"word":"router","start":36.53,"end":36.93,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.0531008243560791},{"word":"is","start":36.93,"end":37.17,"confidence":0.94189453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0219261571764946},{"word":"already","start":37.17,"end":37.57,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.06643426418304443},{"word":"preconfigured","start":37.57,"end":38.07,"confidence":0.989624,"punctuated_word":"preconfigured.","sentiment":"neutral","sentiment_score":0.027874639257788655},{"word":"you","start":39.015003,"end":39.095,"confidence":0.9863281,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.036796025931835175},{"word":"just","start":39.095,"end":39.255,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06811781227588654},{"word":"need","start":39.255,"end":39.575,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.030809007585048676},{"word":"to","start":39.575,"end":39.655003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.023939087986946102},{"word":"connect","start":39.655003,"end":39.975002,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.034230586141347885},{"word":"it","start":39.975002,"end":40.215,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05926378816366196},{"word":"to","start":40.215,"end":40.455,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05389024317264557},{"word":"the","start":40.455,"end":40.695,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.052618805319070816},{"word":"ntt","start":40.695,"end":41.095,"confidence":0.74975586,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.02255362831056118},{"word":"box","start":41.095,"end":41.595,"confidence":0.9038086,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":0.018867269158363342},{"word":"the","start":42.135002,"end":42.295002,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026781998574733738},{"word":"block","start":42.295002,"end":42.615,"confidence":0.4038086,"punctuated_word":"block","sentiment":"neutral","sentiment_score":0.00972931832075119},{"word":"box","start":42.615,"end":42.855003,"confidence":0.9760742,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.0013045035302639008},{"word":"on","start":42.855003,"end":43.095,"confidence":0.96875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.008181948214769363},{"word":"your","start":43.095,"end":43.335003,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0019001998007297516},{"word":"wall","start":43.335003,"end":43.815002,"confidence":0.9904785,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":-0.004615454003214836},{"word":"mhmm","start":43.815002,"end":44.315002,"confidence":0.97424316,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.003824667539447546},{"word":"mhmm","start":46.215,"end":46.715,"confidence":0.9666748,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.000992585439234972},{"word":"so","start":47.975002,"end":48.475002,"confidence":0.89453125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008896658197045326},{"word":"is","start":48.695,"end":49.015,"confidence":0.82910156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.006442183628678322},{"word":"the","start":49.015,"end":49.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.001909628510475159},{"word":"ntt","start":49.335,"end":49.835,"confidence":0.99902344,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":-0.002989085391163826},{"word":"box","start":49.975002,"end":50.295002,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.004813596606254578},{"word":"turned","start":50.295002,"end":50.615,"confidence":0.82128906,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":0.0015011131763458252},{"word":"on","start":50.615,"end":50.935,"confidence":0.9758301,"punctuated_word":"on?","sentiment":"neutral","sentiment_score":-0.00007971841841936111},{"word":"because","start":50.935,"end":51.335,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.032591745257377625},{"word":"upon","start":51.335,"end":51.735,"confidence":0.9951172,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.051235370337963104},{"word":"checking","start":51.735,"end":52.135002,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.013028185814619064},{"word":"here","start":52.135002,"end":52.295002,"confidence":0.9980469,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.017827175557613373},{"word":"on","start":52.295002,"end":52.455,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03004821017384529},{"word":"our","start":52.455,"end":52.615,"confidence":0.7734375,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.017187129706144333},{"word":"end","start":52.615,"end":53.115,"confidence":0.99609375,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.02475474216043949},{"word":"it's","start":53.175003,"end":53.495003,"confidence":0.98217773,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.023696597665548325},{"word":"showing","start":53.495003,"end":53.975002,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.017175406217575073},{"word":"offline","start":53.975002,"end":54.475002,"confidence":0.99194336,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.020752668380737305},{"word":"does","start":55.63,"end":55.87,"confidence":0.9980469,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":-0.01117621548473835},{"word":"it","start":55.87,"end":56.03,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.00421818345785141},{"word":"have","start":56.03,"end":56.27,"confidence":0.8886719,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.006678367033600807},{"word":"the","start":56.27,"end":56.43,"confidence":0.89746094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010911772027611732},{"word":"lights","start":56.43,"end":56.67,"confidence":0.9589844,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":-0.0061414651572704315},{"word":"in","start":56.67,"end":56.91,"confidence":0.7705078,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01608404517173767},{"word":"it","start":56.91,"end":57.41,"confidence":0.8496094,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.020358547568321228},{"word":"the","start":58.67,"end":58.83,"confidence":0.9243164,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.01470331195741892},{"word":"one","start":58.83,"end":59.31,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.013740603812038898},{"word":"on","start":59.31,"end":59.55,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.00984193291515112},{"word":"the","start":59.55,"end":59.71,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01175952795892954},{"word":"wall","start":59.71,"end":60.21,"confidence":0.9321289,"punctuated_word":"wall?","sentiment":"neutral","sentiment_score":-0.00882602296769619},{"word":"the","start":69.185,"end":69.345,"confidence":0.49804688,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.028241273015737537},{"word":"is","start":69.585,"end":69.744995,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.026883263140916824},{"word":"it","start":69.744995,"end":69.905,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02287525124847889},{"word":"a","start":69.905,"end":70.064995,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.023232929408550262},{"word":"black","start":70.064995,"end":70.384995,"confidence":0.9902344,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.025165844708681107},{"word":"box","start":70.384995,"end":70.625,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.028657838702201843},{"word":"or","start":70.625,"end":70.784996,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0281062051653862},{"word":"a","start":70.784996,"end":70.945,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.026233550161123276},{"word":"white","start":70.945,"end":71.185,"confidence":1.0,"punctuated_word":"white","sentiment":"neutral","sentiment_score":-0.023437390103936195},{"word":"one","start":71.185,"end":71.685,"confidence":1.0,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.029135726392269135},{"word":"okay","start":76.865,"end":77.345,"confidence":0.9555664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.001881824806332588},{"word":"how","start":77.345,"end":77.585,"confidence":0.97802734,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.0008754227310419083},{"word":"about","start":77.585,"end":77.985,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.006647875532507896},{"word":"the","start":77.985,"end":78.305,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0008928999304771423},{"word":"router","start":78.305,"end":78.805,"confidence":0.8144531,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.002300269901752472},{"word":"the","start":79.024994,"end":79.185,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005861315876245499},{"word":"one","start":79.185,"end":79.424995,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.012499351054430008},{"word":"that","start":79.424995,"end":79.585,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.014357060194015505},{"word":"we","start":79.585,"end":79.825,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.014921212568879128},{"word":"sent","start":79.825,"end":80.305,"confidence":0.8540039,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.0047117602080106735},{"word":"you","start":80.305,"end":80.76,"confidence":0.7758789,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.0017496757209300997},{"word":"is","start":80.840004,"end":81.16,"confidence":0.99316406,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0013793958351016045},{"word":"it","start":81.16,"end":81.240005,"confidence":0.9863281,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.005811676383018494},{"word":"turned","start":81.240005,"end":81.48,"confidence":0.3671875,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.0035342127084732056},{"word":"on","start":81.48,"end":81.98,"confidence":0.99365234,"punctuated_word":"on?","sentiment":"neutral","sentiment_score":-0.013170943595468998},{"word":"mhmm","start":91.4,"end":91.9,"confidence":0.92492676,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.017633749172091484},{"word":"okay","start":92.44,"end":92.94,"confidence":0.8679199,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.013048801571130753},{"word":"hang","start":93.815,"end":93.975,"confidence":0.75097656,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.04466872662305832},{"word":"on","start":93.975,"end":94.215,"confidence":0.99609375,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.01980207860469818},{"word":"let","start":94.215,"end":94.375,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.014120906591415404},{"word":"me","start":94.375,"end":94.455,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.000490870326757431},{"word":"just","start":94.455,"end":94.854996,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01032259315252304},{"word":"check","start":94.854996,"end":95.095,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.00448346883058548},{"word":"again","start":95.095,"end":95.415,"confidence":0.9951172,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.0004980526864528656},{"word":"on","start":95.415,"end":95.575,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0004456751048564911},{"word":"our","start":95.575,"end":95.815,"confidence":0.8496094,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.010253071784973145},{"word":"end","start":95.815,"end":96.315,"confidence":1.0,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.004609273746609688},{"word":"yeah","start":106.880005,"end":107.12,"confidence":0.69714355,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009535731747746468},{"word":"so","start":107.12,"end":107.44,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04760609567165375},{"word":"it's","start":107.44,"end":107.76,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06187113747000694},{"word":"still","start":107.76,"end":108.08,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07208244502544403},{"word":"showing","start":108.08,"end":108.58,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.06384921073913574},{"word":"offline","start":108.64,"end":109.14,"confidence":0.9760742,"punctuated_word":"offline","sentiment":"neutral","sentiment_score":-0.04728097468614578},{"word":"here","start":109.36,"end":109.86,"confidence":0.9995117,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.079191192984581},{"word":"let","start":110.560005,"end":110.72,"confidence":0.98535156,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.09727427363395692},{"word":"me","start":110.72,"end":110.96,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05840100347995758},{"word":"just","start":110.96,"end":111.28,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05151129513978958},{"word":"reboot","start":111.28,"end":111.78,"confidence":0.907959,"punctuated_word":"reboot.","sentiment":"neutral","sentiment_score":-0.06071345508098602},{"word":"no","start":120.445,"end":120.945,"confidence":0.9748535,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07792868465185165},{"word":"you","start":121.085,"end":121.245,"confidence":0.89453125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.1018805056810379},{"word":"don't","start":121.245,"end":121.485,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.13218963146209717},{"word":"need","start":121.485,"end":121.645,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.13490328192710876},{"word":"to","start":121.645,"end":122.045,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1653570532798767},{"word":"press","start":122.045,"end":122.365,"confidence":0.99121094,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.17332707345485687},{"word":"that","start":122.365,"end":122.525,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1822078675031662},{"word":"one","start":122.525,"end":122.845,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.19105207920074463},{"word":"because","start":122.845,"end":123.085,"confidence":0.90771484,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.23494260013103485},{"word":"it","start":123.085,"end":123.245,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.29433882236480713},{"word":"might","start":123.245,"end":123.485,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.2588734030723572},{"word":"delete","start":123.485,"end":123.805,"confidence":1.0,"punctuated_word":"delete","sentiment":"neutral","sentiment_score":-0.2610228657722473},{"word":"the","start":123.805,"end":124.045,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21249541640281677},{"word":"credentials","start":124.045,"end":124.545,"confidence":1.0,"punctuated_word":"credentials.","sentiment":"neutral","sentiment_score":-0.223895862698555},{"word":"have","start":126.205,"end":126.445,"confidence":0.99609375,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.015721837058663368},{"word":"you","start":126.445,"end":126.945,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014959881082177162},{"word":"pressed","start":127.165,"end":127.485,"confidence":0.9472656,"punctuated_word":"pressed","sentiment":"neutral","sentiment_score":-0.01195340882986784},{"word":"it","start":127.485,"end":127.725,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.000743011012673378},{"word":"before","start":127.725,"end":128.225,"confidence":0.9995117,"punctuated_word":"before?","sentiment":"neutral","sentiment_score":-0.01138227991759777},{"word":"did","start":131.405,"end":131.725,"confidence":0.87597656,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.028418254107236866},{"word":"you","start":131.725,"end":131.885,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.031161392107605938},{"word":"press","start":131.885,"end":132.385,"confidence":0.9941406,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.048229508101940155},{"word":"the","start":132.605,"end":132.765,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05979878455400467},{"word":"reset","start":132.765,"end":133.165,"confidence":0.9980469,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.0735975131392479},{"word":"button","start":133.165,"end":133.665,"confidence":1.0,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.17411065101623535},{"word":"before","start":133.885,"end":134.285,"confidence":0.9970703,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.13663314282894137},{"word":"you","start":134.285,"end":134.445,"confidence":0.8105469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.055982641875743866},{"word":"call","start":134.445,"end":134.945,"confidence":0.9394531,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.04631400853395462},{"word":"okay","start":142.1,"end":142.6,"confidence":0.9387207,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.044115521013736725},{"word":"it's","start":145.54,"end":145.94,"confidence":0.9970703,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04351310059428215},{"word":"showing","start":145.94,"end":146.42,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.04831649735569954},{"word":"here","start":146.42,"end":146.74,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.09775429964065552},{"word":"that","start":146.74,"end":147.22,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06952902674674988},{"word":"we","start":147.22,"end":147.38,"confidence":0.9482422,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07261022925376892},{"word":"can","start":147.38,"end":147.62,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10150416195392609},{"word":"detect","start":147.62,"end":148.1,"confidence":0.9980469,"punctuated_word":"detect","sentiment":"neutral","sentiment_score":0.08520399034023285},{"word":"the","start":148.1,"end":148.26,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01106235384941101},{"word":"router","start":148.26,"end":148.66,"confidence":0.9680176,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.016290567815303802},{"word":"but","start":148.66,"end":148.9,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0033614039421081543},{"word":"there's","start":148.9,"end":149.22,"confidence":0.9926758,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.08461594581604004},{"word":"no","start":149.22,"end":149.7,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.04855034872889519},{"word":"network","start":149.7,"end":150.2,"confidence":0.99316406,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.09924020618200302},{"word":"in","start":150.34,"end":150.58,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07560987025499344},{"word":"it","start":150.58,"end":151.08,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.013736287131905556},{"word":"he","start":152.235,"end":152.555,"confidence":0.9301758,"punctuated_word":"He","sentiment":"neutral","sentiment_score":0.0495142824947834},{"word":"also","start":152.555,"end":153.055,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04314060136675835},{"word":"received","start":153.67499,"end":154.155,"confidence":0.94140625,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.03708605095744133},{"word":"the","start":154.155,"end":154.39499,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03594597429037094},{"word":"email","start":154.39499,"end":154.795,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.04806377738714218},{"word":"that","start":154.795,"end":154.95499,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03252929449081421},{"word":"i","start":154.95499,"end":155.11499,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03205513954162598},{"word":"sent","start":155.11499,"end":155.435,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.03872723877429962},{"word":"you","start":155.435,"end":155.935,"confidence":0.9667969,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04605598747730255},{"word":"asking","start":156.555,"end":157.055,"confidence":0.86621094,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.02419834211468697},{"word":"a","start":157.75499,"end":157.915,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0480293370783329},{"word":"photo","start":157.915,"end":158.415,"confidence":0.9980469,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.051003046333789825},{"word":"of","start":158.47499,"end":158.795,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04121186211705208},{"word":"the","start":158.795,"end":159.295,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0389847457408905},{"word":"the","start":160.715,"end":160.95499,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.035378534346818924},{"word":"box","start":160.95499,"end":161.355,"confidence":0.9951172,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.05004175379872322},{"word":"on","start":161.355,"end":161.595,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.050314344465732574},{"word":"your","start":161.595,"end":161.83499,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.045647162944078445},{"word":"wall","start":161.83499,"end":162.33499,"confidence":0.9663086,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":0.058564815670251846},{"word":"yeah","start":164.1,"end":164.42,"confidence":0.92993164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10308700054883956},{"word":"for","start":164.42,"end":164.92,"confidence":0.7631836,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.07016593217849731},{"word":"yeah","start":165.54001,"end":165.86,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08505650609731674},{"word":"can","start":165.86,"end":166.02,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.08101571351289749},{"word":"you","start":166.02,"end":166.26001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07720529288053513},{"word":"send","start":166.26001,"end":166.5,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.07195070385932922},{"word":"me","start":166.5,"end":166.58,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07991490513086319},{"word":"a","start":166.58,"end":166.66,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.087342269718647},{"word":"picture","start":166.66,"end":167.06,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.09981010109186172},{"word":"and","start":167.06,"end":167.22,"confidence":0.85839844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05466502532362938},{"word":"also","start":167.22,"end":167.54001,"confidence":0.86865234,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.05501615256071091},{"word":"the","start":167.54001,"end":168.04001,"confidence":0.77246094,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":0.06512048840522766},{"word":"like","start":168.82,"end":169.06,"confidence":0.84155273,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.06707997620105743},{"word":"the","start":169.06,"end":169.22,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08107046782970428},{"word":"wall","start":169.22,"end":169.54001,"confidence":0.9580078,"punctuated_word":"wall","sentiment":"neutral","sentiment_score":0.10285649448633194},{"word":"setup","start":169.54001,"end":169.86,"confidence":0.7480469,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.07977838069200516},{"word":"there","start":169.86,"end":170.36,"confidence":0.98828125,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.07898101955652237},{"word":"for","start":171.38,"end":171.70001,"confidence":0.5644531,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09820517897605896},{"word":"us","start":171.70001,"end":171.86,"confidence":0.97998047,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.11830423772335052},{"word":"to","start":171.86,"end":172.18001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11434333026409148},{"word":"check","start":172.18001,"end":172.58,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.120640367269516},{"word":"the","start":172.58,"end":172.90001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11900367587804794},{"word":"ntt","start":172.90001,"end":173.40001,"confidence":0.7780762,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.083542600274086},{"word":"box","start":173.54001,"end":173.94,"confidence":0.9951172,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.08602451533079147},{"word":"and","start":173.94,"end":174.42,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08765194565057755},{"word":"the","start":174.42,"end":174.58,"confidence":0.96777344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08728598803281784},{"word":"box","start":174.58,"end":174.98001,"confidence":0.99902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.07798069715499878},{"word":"the","start":175.14,"end":175.46,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09177103638648988},{"word":"router","start":175.46,"end":175.94,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.07573367655277252},{"word":"that","start":175.94,"end":176.1,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12205076217651369},{"word":"we","start":176.1,"end":176.34001,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10883983969688416},{"word":"sent","start":176.34001,"end":176.66,"confidence":0.9091797,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.10460248589515686},{"word":"you","start":176.66,"end":177.16,"confidence":0.8828125,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.07924576103687286},{"word":"yeah","start":178.535,"end":179.035,"confidence":0.77001953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07350625097751617},{"word":"yeah","start":179.655,"end":180.05501,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08525276929140091},{"word":"sure","start":180.05501,"end":180.55501,"confidence":0.99853516,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1054684966802597},{"word":"or","start":180.615,"end":180.935,"confidence":0.99902344,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.09207136929035188},{"word":"i","start":180.935,"end":181.015,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1010795533657074},{"word":"can","start":181.015,"end":181.335,"confidence":0.9838867,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09997871518135072},{"word":"just","start":181.335,"end":181.735,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10964781045913696},{"word":"await","start":181.735,"end":181.975,"confidence":0.8125,"punctuated_word":"await","sentiment":"neutral","sentiment_score":0.14977698028087616},{"word":"it","start":181.975,"end":182.295,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11433672159910202},{"word":"via","start":182.295,"end":182.535,"confidence":0.8833008,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.09617877006530762},{"word":"email","start":182.535,"end":183.035,"confidence":0.9812012,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.10221139341592787},{"word":"we","start":183.575,"end":183.735,"confidence":0.97509766,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07570165395736694},{"word":"can","start":183.735,"end":183.895,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07293204963207245},{"word":"hang","start":183.895,"end":184.395,"confidence":0.99902344,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":0.06803975999355316},{"word":"hang","start":185.175,"end":185.415,"confidence":0.8886719,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":0.0001349411904811859},{"word":"this","start":185.415,"end":185.735,"confidence":0.85839844,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01944471150636673},{"word":"in","start":185.735,"end":185.975,"confidence":0.66625977,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.021655788645148277},{"word":"yeah","start":185.975,"end":186.295,"confidence":0.70654297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0450742244720459},{"word":"okay","start":186.295,"end":186.795,"confidence":0.9885254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05297759920358658},{"word":"hello","start":306.22998,"end":306.63,"confidence":0.78466797,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.06446263194084167},{"word":"dennis","start":306.63,"end":307.13,"confidence":0.9465332,"punctuated_word":"Dennis?","sentiment":"neutral","sentiment_score":0.07417584955692291},{"word":"yeah","start":308.885,"end":309.385,"confidence":0.95703125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16824322938919067},{"word":"thank","start":309.925,"end":310.325,"confidence":0.83251953,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4795689880847931},{"word":"you","start":310.325,"end":310.565,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4814439117908478},{"word":"for","start":310.565,"end":310.805,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5737670063972473},{"word":"sending","start":310.805,"end":311.205,"confidence":1.0,"punctuated_word":"sending","sentiment":"positive","sentiment_score":0.44779494404792786},{"word":"the","start":311.205,"end":311.365,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.46305644512176514},{"word":"picture","start":311.365,"end":311.865,"confidence":0.9995117,"punctuated_word":"picture.","sentiment":"positive","sentiment_score":0.4720227718353271},{"word":"so","start":312.405,"end":312.905,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.264331579208374},{"word":"is","start":314.805,"end":315.045,"confidence":0.93603516,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1896768808364868},{"word":"it","start":315.045,"end":315.125,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2460431009531021},{"word":"okay","start":315.125,"end":315.445,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.15110772848129272},{"word":"if","start":315.445,"end":315.605,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.19682371616363523},{"word":"i","start":315.605,"end":315.765,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18610188364982605},{"word":"give","start":315.765,"end":316.005,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.15824687480926514},{"word":"you","start":316.005,"end":316.085,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19666115939617157},{"word":"a","start":316.085,"end":316.245,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19642266631126404},{"word":"callback","start":316.245,"end":316.745,"confidence":0.9975586,"punctuated_word":"callback?","sentiment":"neutral","sentiment_score":0.12391342967748642},{"word":"what","start":316.965,"end":317.285,"confidence":0.98095703,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.03366370126605034},{"word":"will","start":317.285,"end":317.525,"confidence":0.9223633,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.032283518463373184},{"word":"i'm","start":317.525,"end":317.845,"confidence":0.67407227,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.024509772658348083},{"word":"going","start":317.845,"end":318.085,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.03408793359994888},{"word":"to","start":318.085,"end":318.245,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04670247808098793},{"word":"do","start":318.245,"end":318.485,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05233954265713692},{"word":"now","start":318.485,"end":318.725,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.06561551988124847},{"word":"is","start":318.725,"end":319.225,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05915205180644989},{"word":"forward","start":319.525,"end":320.025,"confidence":0.9892578,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.07125215232372284},{"word":"this","start":320.085,"end":320.325,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0771176666021347},{"word":"picture","start":320.325,"end":320.725,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.08452748507261276},{"word":"to","start":320.725,"end":320.965,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06174790114164352},{"word":"the","start":320.965,"end":321.125,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06483344733715057},{"word":"network","start":321.125,"end":321.525,"confidence":0.9970703,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.05326101928949356},{"word":"team","start":321.525,"end":321.9,"confidence":0.725708,"punctuated_word":"team?","sentiment":"neutral","sentiment_score":0.02875671721994877},{"word":"because","start":322.06,"end":322.3,"confidence":1.0,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.004633747041225433},{"word":"i","start":322.3,"end":322.38,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004069678485393524},{"word":"think","start":322.38,"end":322.78,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0922585129737854},{"word":"there","start":322.78,"end":323.02,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.11097721010446548},{"word":"might","start":323.02,"end":323.34,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.1505812704563141},{"word":"be","start":323.34,"end":323.58,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.16383090615272522},{"word":"an","start":323.58,"end":323.82,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2050463110208511},{"word":"issue","start":323.82,"end":324.32,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.14056573808193207},{"word":"with","start":324.94,"end":325.1,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.20969219505786896},{"word":"the","start":325.1,"end":325.25998,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10830578207969666},{"word":"entity","start":325.25998,"end":325.66,"confidence":0.47753906,"punctuated_word":"entity","sentiment":"neutral","sentiment_score":-0.04411796480417251},{"word":"box","start":325.66,"end":326.06,"confidence":0.96606445,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.062456175684928894},{"word":"the","start":326.06,"end":326.13998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07039233297109604},{"word":"linham","start":326.13998,"end":326.63998,"confidence":0.7531738,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":-0.009433917701244354},{"word":"networks","start":326.69998,"end":327.19998,"confidence":0.6209717,"punctuated_word":"networks,","sentiment":"neutral","sentiment_score":-0.008252505213022232},{"word":"because","start":328.3,"end":328.78,"confidence":0.99902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.04378640651702881},{"word":"the","start":328.78,"end":329.02,"confidence":0.57910156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12469214200973512},{"word":"router","start":329.02,"end":329.34,"confidence":0.96240234,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.0905863493680954},{"word":"is","start":329.34,"end":329.84,"confidence":0.96777344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16558706760406494},{"word":"working","start":329.9,"end":330.3,"confidence":0.98828125,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.12657016515731812},{"word":"well","start":330.3,"end":330.53998,"confidence":0.7861328,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.10904063284397124},{"word":"and","start":330.53998,"end":330.69998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05596591532230377},{"word":"we","start":330.69998,"end":330.94,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09650548547506332},{"word":"already","start":330.94,"end":331.34,"confidence":0.9863281,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.21963860094547272},{"word":"configure","start":331.34,"end":331.82,"confidence":0.72558594,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":0.09068958461284636},{"word":"it","start":331.82,"end":331.97998,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1603308618068695},{"word":"before","start":331.97998,"end":332.38,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.11888136714696884},{"word":"we","start":332.38,"end":332.53998,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08161052316427231},{"word":"send","start":332.53998,"end":332.78,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0745941624045372},{"word":"you","start":332.78,"end":332.94,"confidence":0.90356445,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.055765144526958466},{"word":"so","start":332.94,"end":333.18,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0900724157691002},{"word":"there's","start":333.18,"end":333.58,"confidence":0.79125977,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.0700167864561081},{"word":"there","start":334.195,"end":334.515,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.09766557067632677},{"word":"should","start":334.515,"end":334.595,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.11279380321502686},{"word":"be","start":334.595,"end":334.755,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.05593717098236084},{"word":"no","start":334.755,"end":334.995,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.0034927278757095337},{"word":"issue","start":334.995,"end":335.315,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.12856057286262512},{"word":"with","start":335.315,"end":335.475,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09196317195892334},{"word":"the","start":335.475,"end":335.635,"confidence":0.8330078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04806157946586609},{"word":"router","start":335.635,"end":336.035,"confidence":0.9650879,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.05696270242333412},{"word":"it's","start":336.035,"end":336.435,"confidence":0.9265137,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.20780953764915464},{"word":"i","start":336.835,"end":336.995,"confidence":0.9404297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23355460166931152},{"word":"think","start":336.995,"end":337.23502,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.3174341022968292},{"word":"this","start":337.23502,"end":337.475,"confidence":0.9980469,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3459860384464264},{"word":"is","start":337.475,"end":337.555,"confidence":0.99902344,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.34208863973617554},{"word":"a","start":337.555,"end":337.795,"confidence":0.9589844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2962961792945862},{"word":"network","start":337.795,"end":338.275,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.28120654821395874},{"word":"fault","start":338.275,"end":338.775,"confidence":0.9921875,"punctuated_word":"fault.","sentiment":"neutral","sentiment_score":-0.2469884753227234},{"word":"yeah","start":340.67502,"end":341.17502,"confidence":0.95947266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2279275506734848},{"word":"yeah","start":342.035,"end":342.355,"confidence":0.7310791,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18931785225868225},{"word":"then","start":342.355,"end":342.755,"confidence":0.9970703,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.17309167981147766},{"word":"i'll","start":342.755,"end":342.915,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1485917717218399},{"word":"get","start":342.915,"end":343.155,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.14660896360874176},{"word":"back","start":343.155,"end":343.315,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.14138799905776978},{"word":"to","start":343.315,"end":343.475,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13513445854187012},{"word":"you","start":343.475,"end":343.635,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17934690415859222},{"word":"once","start":343.635,"end":344.135,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.15416324138641355},{"word":"an","start":344.835,"end":344.995,"confidence":0.9770508,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.14299538731575012},{"word":"update","start":344.995,"end":345.395,"confidence":0.6352539,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.14081496000289917},{"word":"becomes","start":345.395,"end":345.795,"confidence":1.0,"punctuated_word":"becomes","sentiment":"neutral","sentiment_score":0.09365127980709076},{"word":"available","start":345.795,"end":346.295,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.09193838387727736},{"word":"okay","start":348.00888,"end":348.50888,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05717828869819641},{"word":"yeah","start":348.8889,"end":349.2089,"confidence":0.9260254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.028214184567332268},{"word":"sorry","start":349.2089,"end":349.52887,"confidence":1.0,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.29525482654571533},{"word":"for","start":349.52887,"end":349.7689,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.38204991817474365},{"word":"the","start":349.7689,"end":349.92886,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3348153531551361},{"word":"inconvenience","start":349.92886,"end":350.42886,"confidence":1.0,"punctuated_word":"inconvenience.","sentiment":"neutral","sentiment_score":-0.1890774965286255},{"word":"bye","start":350.80887,"end":351.0489,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.016350477933883667},{"word":"for","start":351.0489,"end":351.2089,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.059355229139328},{"word":"now","start":351.2089,"end":351.7089,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.04720461368560791}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. Yeah. Yeah.\n\nBecause we just wanted to check-in because upon checking here, the router the new router has been delivered, but the service is still offline. Actually, you don't need to log in to the router router space anymore since that router is already preconfigured. You just need to connect it to the NTT box, the block box on your wall. Mhmm. Mhmm.\n\nSo is the NTT box turned on? Because upon checking here on our end, it's showing offline. Does it have the lights in it? The one on the wall? The is it a black box or a white one?\n\nOkay. How about the router, the one that we sent you? Is it turned on? Mhmm. Okay.\n\nHang on. Let me just check again on our end. Yeah. So it's still showing offline here. Let me just reboot.\n\nNo. You don't need to press that one because it might delete the credentials. Have you pressed it before? Did you press the reset button before you call? Okay.\n\nIt's showing here that we can detect the router, but there's no network in it. He also received the email that I sent you asking a photo of the the box on your wall. Yeah. For Yeah. Can you send me a picture and also the, like, the wall setup there for us to check the NTT box and the box the router that we sent you?\n\nYeah. Yeah. Sure. Or I can just await it via email. We can hang hang this in.\n\nYeah. Okay. Hello, Dennis? Yeah. Thank you for sending the picture.\n\nSo is it okay if I give you a callback? What will I'm going to do now is forward this picture to the network team? Because I think there might be an issue with the entity box, the Linham networks, because the router is working well, and we already configure it before we send you. So there's there should be no issue with the router. It's I think this is a network fault.\n\nYeah. Yeah. Then I'll get back to you once an update becomes available. Okay. Yeah.\n\nSorry for the inconvenience. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.10148444771766664},{"text":"Good afternoon.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.30843470990657806},{"text":"This is Maureen from Airtel tech support.","start":2.08,"end":4.66,"sentiment":"neutral","sentiment_score":0.1369626224040985},{"text":"Yeah.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.08282262831926346},{"text":"Yeah.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.08504185825586319}],"sentiment":"neutral","sentiment_score":0.15374639257788658,"num_words":12,"start":0.56,"end":9.54},{"sentences":[{"text":"Because we just wanted to check-in because upon checking here, the router the new router has been delivered, but the service is still offline.","start":9.679999,"end":18.855,"sentiment":"neutral","sentiment_score":0.004608257984121641},{"text":"Actually, you don't need to log in to the router router space anymore since that router is already preconfigured.","start":31.25,"end":38.07,"sentiment":"neutral","sentiment_score":-0.07926692156807373},{"text":"You just need to connect it to the NTT box, the block box on your wall.","start":39.015003,"end":43.815002,"sentiment":"neutral","sentiment_score":0.027372460113838315},{"text":"Mhmm.","start":43.815002,"end":44.315002,"sentiment":"neutral","sentiment_score":0.003824667539447546},{"text":"Mhmm.","start":46.215,"end":46.715,"sentiment":"neutral","sentiment_score":0.000992585439234972}],"sentiment":"neutral","sentiment_score":-0.015617978743842392,"num_words":61,"start":9.679999,"end":46.715},{"sentences":[{"text":"So is the NTT box turned on?","start":47.975002,"end":50.935,"sentiment":"neutral","sentiment_score":-0.0033756796536701067},{"text":"Because upon checking here on our end, it's showing offline.","start":50.935,"end":54.475002,"sentiment":"neutral","sentiment_score":-0.024829723127186298},{"text":"Does it have the lights in it?","start":55.63,"end":57.41,"sentiment":"neutral","sentiment_score":-0.010795513700161661},{"text":"The one on the wall?","start":58.67,"end":60.21,"sentiment":"neutral","sentiment_score":-0.011774279922246934},{"text":"The is it a black box or a white one?","start":69.185,"end":71.685,"sentiment":"neutral","sentiment_score":-0.026196927204728125}],"sentiment":"neutral","sentiment_score":-0.017136827087364137,"num_words":39,"start":47.975002,"end":71.685},{"sentences":[{"text":"Okay.","start":76.865,"end":77.345,"sentiment":"neutral","sentiment_score":0.001881824806332588},{"text":"How about the router, the one that we sent you?","start":77.345,"end":80.76,"sentiment":"neutral","sentiment_score":0.005152109265327454},{"text":"Is it turned on?","start":80.840004,"end":81.98,"sentiment":"neutral","sentiment_score":-0.005284359212964773},{"text":"Mhmm.","start":91.4,"end":91.9,"sentiment":"neutral","sentiment_score":-0.017633749172091484},{"text":"Okay.","start":92.44,"end":92.94,"sentiment":"neutral","sentiment_score":-0.013048801571130753}],"sentiment":"neutral","sentiment_score":0.00009311352144269382,"num_words":17,"start":76.865,"end":92.94},{"sentences":[{"text":"Hang on.","start":93.815,"end":94.215,"sentiment":"neutral","sentiment_score":-0.03223540261387825},{"text":"Let me just check again on our end.","start":94.215,"end":96.315,"sentiment":"neutral","sentiment_score":-0.0006920222658663988},{"text":"Yeah.","start":106.880005,"end":107.12,"sentiment":"neutral","sentiment_score":-0.009535731747746468},{"text":"So it's still showing offline here.","start":107.12,"end":109.86,"sentiment":"neutral","sentiment_score":-0.06198017609616121},{"text":"Let me just reboot.","start":110.560005,"end":111.78,"sentiment":"neutral","sentiment_score":-0.06697500683367252}],"sentiment":"neutral","sentiment_score":-0.03425351423876626,"num_words":21,"start":93.815,"end":111.78},{"sentences":[{"text":"No.","start":120.445,"end":120.945,"sentiment":"neutral","sentiment_score":-0.07792868465185165},{"text":"You don't need to press that one because it might delete the credentials.","start":121.085,"end":124.545,"sentiment":"neutral","sentiment_score":-0.1974220356115928},{"text":"Have you pressed it before?","start":126.205,"end":128.225,"sentiment":"neutral","sentiment_score":-0.010952083580195903},{"text":"Did you press the reset button before you call?","start":131.405,"end":134.945,"sentiment":"neutral","sentiment_score":-0.07269398847387896},{"text":"Okay.","start":142.1,"end":142.6,"sentiment":"neutral","sentiment_score":0.044115521013736725}],"sentiment":"neutral","sentiment_score":-0.11411399795705902,"num_words":29,"start":120.445,"end":142.6},{"sentences":[{"text":"It's showing here that we can detect the router, but there's no network in it.","start":145.54,"end":151.08,"sentiment":"neutral","sentiment_score":0.01699103650947412},{"text":"He also received the email that I sent you asking a photo of the the box on your wall.","start":152.235,"end":162.33499,"sentiment":"neutral","sentiment_score":0.04244696270478399},{"text":"Yeah.","start":164.1,"end":164.42,"sentiment":"neutral","sentiment_score":0.10308700054883956},{"text":"For Yeah.","start":164.42,"end":165.86,"sentiment":"neutral","sentiment_score":0.07761121913790703},{"text":"Can you send me a picture and also the, like, the wall setup there for us to check the NTT box and the box the router that we sent you?","start":165.86,"end":177.16,"sentiment":"neutral","sentiment_score":0.08856776965161164}],"sentiment":"neutral","sentiment_score":0.05935373682695538,"num_words":67,"start":145.54,"end":177.16},{"sentences":[{"text":"Yeah.","start":178.535,"end":179.035,"sentiment":"neutral","sentiment_score":0.07350625097751617},{"text":"Yeah.","start":179.655,"end":180.05501,"sentiment":"neutral","sentiment_score":0.08525276929140091},{"text":"Sure.","start":180.05501,"end":180.55501,"sentiment":"neutral","sentiment_score":0.1054684966802597},{"text":"Or I can just await it via email.","start":180.615,"end":183.035,"sentiment":"neutral","sentiment_score":0.10816016420722008},{"text":"We can hang hang this in.","start":183.575,"end":185.975,"sentiment":"neutral","sentiment_score":0.04298481748749813}],"sentiment":"neutral","sentiment_score":0.08161280797246624,"num_words":17,"start":178.535,"end":185.975},{"sentences":[{"text":"Yeah.","start":185.975,"end":186.295,"sentiment":"neutral","sentiment_score":0.0450742244720459},{"text":"Okay.","start":186.295,"end":186.795,"sentiment":"neutral","sentiment_score":0.05297759920358658},{"text":"Hello, Dennis?","start":306.22998,"end":307.13,"sentiment":"neutral","sentiment_score":0.0693192407488823},{"text":"Yeah.","start":308.885,"end":309.385,"sentiment":"neutral","sentiment_score":0.16824322938919067},{"text":"Thank you for sending the picture.","start":309.925,"end":311.865,"sentiment":"positive","sentiment_score":0.48627567787965137}],"sentiment":"neutral","sentiment_score":0.302053418349136,"num_words":11,"start":185.975,"end":311.865},{"sentences":[{"text":"So is it okay if I give you a callback?","start":312.405,"end":316.745,"sentiment":"neutral","sentiment_score":0.19093290194869042},{"text":"What will I'm going to do now is forward this picture to the network team?","start":316.965,"end":321.9,"sentiment":"neutral","sentiment_score":0.052656727160016695},{"text":"Because I think there might be an issue with the entity box, the Linham networks, because the router is working well, and we already configure it before we send you.","start":322.06,"end":332.94,"sentiment":"neutral","sentiment_score":0.007925650601585706},{"text":"So there's there should be no issue with the router.","start":332.94,"end":336.035,"sentiment":"neutral","sentiment_score":0.009744499251246453},{"text":"It's I think this is a network fault.","start":336.035,"end":338.775,"sentiment":"neutral","sentiment_score":-0.2839205153286457}],"sentiment":"neutral","sentiment_score":0.010452470066000337,"num_words":73,"start":312.405,"end":338.775},{"sentences":[{"text":"Yeah.","start":340.67502,"end":341.17502,"sentiment":"neutral","sentiment_score":0.2279275506734848},{"text":"Yeah.","start":342.035,"end":342.355,"sentiment":"neutral","sentiment_score":0.18931785225868225},{"text":"Then I'll get back to you once an update becomes available.","start":342.355,"end":346.295,"sentiment":"neutral","sentiment_score":0.14070227538997476},{"text":"Okay.","start":348.00888,"end":348.50888,"sentiment":"neutral","sentiment_score":0.05717828869819641},{"text":"Yeah.","start":348.8889,"end":349.2089,"sentiment":"neutral","sentiment_score":-0.028214184567332268}],"sentiment":"neutral","sentiment_score":0.13292896909018356,"num_words":15,"start":340.67502,"end":349.2089},{"sentences":[{"text":"Sorry for the inconvenience.","start":349.2089,"end":350.42886,"sentiment":"neutral","sentiment_score":-0.30029939860105515},{"text":"Bye for now.","start":350.80887,"end":351.7089,"sentiment":"neutral","sentiment_score":-0.030069788297017414}],"sentiment":"neutral","sentiment_score":-0.18448670847075327,"num_words":7,"start":349.2089,"end":351.7089}]}}]},{"alternatives":[{"transcript":"Hello? It's Denise Walker ringing. You just sent me an email. Yep. It's plugged plugged in, but I yep. Yep. Can't get the Internet still. I've plugged it in. I've logged in with the password. And when I go on Google, it says this site can't be reached. Yep. Yep. Done that. So so Which box is that? Yeah. Four green lights flashing. They're on. A black box and there's a green three green lights on it. Yep. Yep. That's on. It's all plugged in red. Right? You can't get it wrong. There's only two plugs, the yellow one and the black one. Oh, god. Right. Do you want me to re press the reset button on the black box? Alright. Sorry? No. I haven't passed it. All I've done is no. All I've done is put the plug in the yellow plug in and the black plug in. That's all I've done. Yeah. Yep. Alright. I'll send that through now. Yep. Yep. Just give me a second. I'm I'm doing it now. Alright. I've just said two. Yep. Yeah. Okay. Okay. Okay. Alright then. Thank you. Yeah. Yep. Okay. Bye. Bye.","confidence":0.99121094,"words":[{"word":"hello","start":3.76,"end":4.26,"confidence":0.9050293,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.14788314700126648},{"word":"it's","start":4.88,"end":5.2799997,"confidence":0.8496094,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06933818757534027},{"word":"denise","start":5.2799997,"end":5.7799997,"confidence":0.98095703,"punctuated_word":"Denise","sentiment":"neutral","sentiment_score":0.07590969651937485},{"word":"walker","start":5.8399997,"end":6.24,"confidence":0.9658203,"punctuated_word":"Walker","sentiment":"neutral","sentiment_score":0.0747600644826889},{"word":"ringing","start":6.24,"end":6.64,"confidence":0.99316406,"punctuated_word":"ringing.","sentiment":"neutral","sentiment_score":0.0720548927783966},{"word":"you","start":6.64,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.11721110343933104},{"word":"just","start":6.7999997,"end":7.04,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1365150362253189},{"word":"sent","start":7.04,"end":7.2,"confidence":0.9970703,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.11599986255168916},{"word":"me","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.11115732789039612},{"word":"an","start":7.44,"end":7.6,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.12039712071418762},{"word":"email","start":7.6,"end":8.1,"confidence":0.99853516,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.115843266248703},{"word":"yep","start":16.875,"end":17.355,"confidence":0.739624,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.013767588883638382},{"word":"it's","start":17.355,"end":17.515,"confidence":0.84521484,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0938664972782135},{"word":"plugged","start":17.515,"end":17.835,"confidence":0.8198242,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.10604686290025712},{"word":"plugged","start":17.835,"end":18.235,"confidence":0.9370117,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.11360111832618712},{"word":"in","start":18.235,"end":18.474998,"confidence":0.8383789,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":-0.09028516709804536},{"word":"but","start":18.474998,"end":18.634998,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05987904220819473},{"word":"i","start":18.634998,"end":18.795,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05847471207380295},{"word":"yep","start":19.675,"end":20.154999,"confidence":0.9876302,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.01961450092494488},{"word":"yep","start":20.154999,"end":20.555,"confidence":0.99902344,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.015064915642142296},{"word":"can't","start":20.555,"end":20.795,"confidence":0.9724121,"punctuated_word":"Can't","sentiment":"neutral","sentiment_score":-0.24717560410499573},{"word":"get","start":20.795,"end":21.035,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2394891083240509},{"word":"the","start":21.035,"end":21.195,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2518312335014343},{"word":"internet","start":21.195,"end":21.675,"confidence":0.9560547,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.3055691421031952},{"word":"still","start":21.675,"end":21.914999,"confidence":0.93896484,"punctuated_word":"still.","sentiment":"neutral","sentiment_score":-0.27675482630729675},{"word":"i've","start":21.914999,"end":22.154999,"confidence":0.9890137,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.11121433228254318},{"word":"plugged","start":22.154999,"end":22.474998,"confidence":0.99902344,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.0762927457690239},{"word":"it","start":22.474998,"end":22.634998,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12593114376068115},{"word":"in","start":22.634998,"end":22.875,"confidence":0.9489746,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.08677542209625244},{"word":"i've","start":22.875,"end":23.195,"confidence":0.875,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.10666581243276596},{"word":"logged","start":23.195,"end":23.435,"confidence":0.99902344,"punctuated_word":"logged","sentiment":"neutral","sentiment_score":-0.11179611086845398},{"word":"in","start":23.435,"end":23.675,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1267404407262802},{"word":"with","start":23.675,"end":23.914999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.15748585760593414},{"word":"the","start":23.914999,"end":24.075,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1416708081960678},{"word":"password","start":24.075,"end":24.575,"confidence":0.8066406,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.1447594165802002},{"word":"and","start":25.69,"end":26.17,"confidence":0.9091797,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.18707694113254547},{"word":"when","start":26.17,"end":26.410002,"confidence":0.9980469,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.23466473817825317},{"word":"i","start":26.410002,"end":26.490002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20776420831680295},{"word":"go","start":26.490002,"end":26.730001,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.18067356944084167},{"word":"on","start":26.730001,"end":26.890001,"confidence":0.9863281,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.20316442847251892},{"word":"google","start":26.890001,"end":27.210001,"confidence":0.9819336,"punctuated_word":"Google,","sentiment":"neutral","sentiment_score":-0.19115735590457916},{"word":"it","start":27.210001,"end":27.37,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.3139664828777313},{"word":"says","start":27.37,"end":27.61,"confidence":0.9970703,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.29293134808540344},{"word":"this","start":27.61,"end":27.93,"confidence":0.7475586,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.38977089524269104},{"word":"site","start":27.93,"end":28.17,"confidence":0.97802734,"punctuated_word":"site","sentiment":"negative","sentiment_score":-0.4459177255630493},{"word":"can't","start":28.17,"end":28.41,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.35024508833885193},{"word":"be","start":28.41,"end":28.650002,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.3149762749671936},{"word":"reached","start":28.650002,"end":29.150002,"confidence":0.9980469,"punctuated_word":"reached.","sentiment":"neutral","sentiment_score":-0.277601957321167},{"word":"yep","start":42.825,"end":43.325,"confidence":0.85717773,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.010834865272045135},{"word":"yep","start":44.105,"end":44.605,"confidence":0.88842773,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.021043993532657623},{"word":"done","start":44.665,"end":44.905003,"confidence":0.98535156,"punctuated_word":"Done","sentiment":"neutral","sentiment_score":0.00520048663020134},{"word":"that","start":44.905003,"end":45.405003,"confidence":0.99560547,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.0013887863606214523},{"word":"so","start":46.265,"end":46.745003,"confidence":0.7050781,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.006743339821696281},{"word":"so","start":46.745003,"end":46.995003,"confidence":0.98535156,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.006720459088683128},{"word":"which","start":55.510002,"end":55.83,"confidence":0.67285156,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":-0.0111782755702734},{"word":"box","start":55.83,"end":56.15,"confidence":0.99609375,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.001277141273021698},{"word":"is","start":56.15,"end":56.31,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010588068515062332},{"word":"that","start":56.31,"end":56.81,"confidence":0.99902344,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.01430126465857029},{"word":"yeah","start":63.59,"end":64.09,"confidence":0.7043457,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.001268216408789158},{"word":"four","start":64.15,"end":64.47,"confidence":0.52978516,"punctuated_word":"Four","sentiment":"neutral","sentiment_score":-0.010430127382278442},{"word":"green","start":64.47,"end":64.71,"confidence":0.9941406,"punctuated_word":"green","sentiment":"neutral","sentiment_score":-0.0009609311819076538},{"word":"lights","start":64.71,"end":65.11,"confidence":0.8989258,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":-0.01114211603999138},{"word":"flashing","start":65.11,"end":65.61,"confidence":0.9057617,"punctuated_word":"flashing.","sentiment":"neutral","sentiment_score":-0.014044879004359244},{"word":"they're","start":65.83,"end":66.15,"confidence":0.9916992,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.01913522370159626},{"word":"on","start":66.15,"end":66.65,"confidence":0.9851074,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.015517058782279491},{"word":"a","start":72.015,"end":72.174995,"confidence":0.8100586,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.02243091911077499},{"word":"black","start":72.174995,"end":72.415,"confidence":0.9980469,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.02700684778392315},{"word":"box","start":72.415,"end":72.735,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.02538321167230606},{"word":"and","start":72.735,"end":73.055,"confidence":0.68896484,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02181880921125412},{"word":"there's","start":73.055,"end":73.295,"confidence":0.66638184,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.015593556687235832},{"word":"a","start":73.295,"end":73.534996,"confidence":0.3647461,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.010958903469145298},{"word":"green","start":73.534996,"end":73.774994,"confidence":0.9741211,"punctuated_word":"green","sentiment":"neutral","sentiment_score":-0.0018504057079553604},{"word":"three","start":73.854996,"end":74.095,"confidence":0.99609375,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.0096383485943079},{"word":"green","start":74.095,"end":74.415,"confidence":1.0,"punctuated_word":"green","sentiment":"neutral","sentiment_score":-0.0017957612872123718},{"word":"lights","start":74.415,"end":74.735,"confidence":0.97998047,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":-0.001551588997244835},{"word":"on","start":74.735,"end":75.235,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.00757676362991333},{"word":"it","start":80.41499,"end":80.895,"confidence":0.98950195,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0003447076305747032},{"word":"yep","start":80.895,"end":81.375,"confidence":0.98291016,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.010530533269047735},{"word":"yep","start":81.375,"end":81.875,"confidence":0.7072754,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.008275031112134457},{"word":"that's","start":82.87,"end":83.11,"confidence":0.85498047,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.02573683485388756},{"word":"on","start":83.11,"end":83.61,"confidence":0.80249023,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.0276078712195158},{"word":"it's","start":84.39,"end":84.47,"confidence":0.7573242,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07597989588975906},{"word":"all","start":84.47,"end":84.71,"confidence":0.9892578,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.07947701960802078},{"word":"plugged","start":84.71,"end":85.03,"confidence":1.0,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.07647360861301422},{"word":"in","start":85.03,"end":85.19,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09118431806564332},{"word":"red","start":85.19,"end":85.43,"confidence":0.6916504,"punctuated_word":"red.","sentiment":"neutral","sentiment_score":-0.08829745650291443},{"word":"right","start":85.43,"end":85.75,"confidence":0.8833008,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.07563187181949615},{"word":"you","start":85.75,"end":85.83,"confidence":0.9941406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.2082493007183075},{"word":"can't","start":85.83,"end":86.15,"confidence":0.99560547,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.1776944100856781},{"word":"get","start":86.15,"end":86.31,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.21457886695861816},{"word":"it","start":86.31,"end":86.39,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.21623295545578003},{"word":"wrong","start":86.39,"end":86.71,"confidence":0.9628906,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":-0.19788537919521332},{"word":"there's","start":86.71,"end":86.869995,"confidence":0.9741211,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.1238204836845398},{"word":"only","start":86.869995,"end":87.19,"confidence":0.99902344,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.09867365658283234},{"word":"two","start":87.19,"end":87.43,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.08274225890636444},{"word":"plugs","start":87.43,"end":87.93,"confidence":0.7097168,"punctuated_word":"plugs,","sentiment":"neutral","sentiment_score":-0.0786445140838623},{"word":"the","start":88.549995,"end":88.79,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08062012493610382},{"word":"yellow","start":88.79,"end":89.11,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.04178401827812195},{"word":"one","start":89.11,"end":89.51,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0794350653886795},{"word":"and","start":89.51,"end":89.75,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09558044373989104},{"word":"the","start":89.75,"end":89.909996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10805808007717133},{"word":"black","start":89.909996,"end":90.229996,"confidence":1.0,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.06465809792280197},{"word":"one","start":90.229996,"end":90.729996,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.08745826035737991},{"word":"oh","start":110.125,"end":110.625,"confidence":0.7253418,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06383714079856873},{"word":"god","start":110.685,"end":111.085,"confidence":0.8222656,"punctuated_word":"god.","sentiment":"neutral","sentiment_score":-0.08958183228969574},{"word":"right","start":111.085,"end":111.585,"confidence":0.62023926,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.05356191471219063},{"word":"do","start":115.57,"end":115.73,"confidence":0.88134766,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.05468611419200897},{"word":"you","start":115.73,"end":115.810005,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04132506251335144},{"word":"want","start":115.810005,"end":115.89,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.04941260069608688},{"word":"me","start":115.89,"end":116.05,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04535038024187088},{"word":"to","start":116.05,"end":116.21001,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.059890586882829666},{"word":"re","start":116.21001,"end":116.490005,"confidence":0.5292969,"punctuated_word":"re","sentiment":"neutral","sentiment_score":-0.06010524183511734},{"word":"press","start":116.770004,"end":116.93,"confidence":0.6635742,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.08430755138397217},{"word":"the","start":116.93,"end":117.170006,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06689498573541641},{"word":"reset","start":117.170006,"end":117.57,"confidence":0.98291016,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.07325810194015503},{"word":"button","start":117.57,"end":117.89,"confidence":1.0,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.07720799744129181},{"word":"on","start":117.89,"end":118.05,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07445459067821503},{"word":"the","start":118.05,"end":118.21001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08280910551548004},{"word":"black","start":118.21001,"end":118.450005,"confidence":0.93115234,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.08090051263570786},{"word":"box","start":118.450005,"end":118.950005,"confidence":0.9875488,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.06129880249500275},{"word":"alright","start":126.130005,"end":126.630005,"confidence":0.77490234,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.004691207315772772},{"word":"sorry","start":129.865,"end":130.365,"confidence":0.9589844,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.03502722457051277},{"word":"no","start":132.905,"end":133.145,"confidence":0.9243164,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14528948068618774},{"word":"i","start":133.145,"end":133.225,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1841759979724884},{"word":"haven't","start":133.225,"end":133.625,"confidence":0.9995117,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.16258414089679718},{"word":"passed","start":133.625,"end":133.945,"confidence":0.1986084,"punctuated_word":"passed","sentiment":"neutral","sentiment_score":-0.17835085093975067},{"word":"it","start":133.945,"end":134.185,"confidence":0.75512695,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1412467360496521},{"word":"all","start":134.185,"end":134.425,"confidence":0.9980469,"punctuated_word":"All","sentiment":"neutral","sentiment_score":-0.05871064215898514},{"word":"i've","start":134.425,"end":134.585,"confidence":0.99902344,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.05161617696285248},{"word":"done","start":134.585,"end":134.825,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.07352595776319504},{"word":"is","start":134.825,"end":135.325,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12537825107574463},{"word":"no","start":135.625,"end":135.865,"confidence":0.984375,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.14590555429458618},{"word":"all","start":135.865,"end":136.105,"confidence":0.9980469,"punctuated_word":"All","sentiment":"neutral","sentiment_score":-0.1046999916434288},{"word":"i've","start":136.105,"end":136.265,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.06763850152492523},{"word":"done","start":136.265,"end":136.425,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.054652128368616104},{"word":"is","start":136.425,"end":136.66501,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03823019564151764},{"word":"put","start":136.66501,"end":136.905,"confidence":0.9970703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.01865965873003006},{"word":"the","start":136.905,"end":137.145,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01905297115445137},{"word":"plug","start":137.145,"end":137.30501,"confidence":0.9394531,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.029997512698173523},{"word":"in","start":137.30501,"end":137.545,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02662639319896698},{"word":"the","start":137.625,"end":137.945,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029636919498443604},{"word":"yellow","start":137.945,"end":138.345,"confidence":0.99902344,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.002069588750600815},{"word":"plug","start":138.345,"end":138.585,"confidence":0.9951172,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.048742905259132385},{"word":"in","start":138.585,"end":138.825,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02851526066660881},{"word":"and","start":138.825,"end":138.985,"confidence":0.984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04183587804436684},{"word":"the","start":138.985,"end":139.145,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04256843402981758},{"word":"black","start":139.145,"end":139.385,"confidence":1.0,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.02225438505411148},{"word":"plug","start":139.385,"end":139.705,"confidence":0.9951172,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.05116994678974152},{"word":"in","start":139.705,"end":139.865,"confidence":0.9914551,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.04870304465293884},{"word":"that's","start":139.865,"end":140.185,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.018020719289779663},{"word":"all","start":140.185,"end":140.425,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.04863422363996506},{"word":"i've","start":140.425,"end":140.585,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.006177075207233429},{"word":"done","start":140.585,"end":141.085,"confidence":0.9995117,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.025231024250388145},{"word":"yeah","start":156.90999,"end":157.40999,"confidence":0.7819824,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0447736456990242},{"word":"yep","start":163.245,"end":163.485,"confidence":0.89086914,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1051325649023056},{"word":"alright","start":163.485,"end":163.965,"confidence":0.9707031,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.13806873559951782},{"word":"i'll","start":163.965,"end":164.125,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.128243088722229},{"word":"send","start":164.125,"end":164.44499,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.06506063789129257},{"word":"that","start":164.44499,"end":164.605,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11605554819107056},{"word":"through","start":164.605,"end":165.00499,"confidence":0.98828125,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.11907541751861572},{"word":"now","start":165.00499,"end":165.50499,"confidence":0.9890137,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.11817391961812972},{"word":"yep","start":171.00499,"end":171.50499,"confidence":0.9567871,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12302009761333466},{"word":"yep","start":177.20999,"end":177.69,"confidence":0.88671875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05871797725558281},{"word":"just","start":177.69,"end":177.93,"confidence":0.9838867,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.04626230150461197},{"word":"give","start":177.93,"end":178.09,"confidence":0.9951172,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03470776230096817},{"word":"me","start":178.09,"end":178.25,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04786292091012001},{"word":"a","start":178.25,"end":178.41,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04596737027168274},{"word":"second","start":178.41,"end":178.91,"confidence":0.9926758,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.04765242338180542},{"word":"i'm","start":184.09,"end":184.25,"confidence":0.8083496,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05195717141032219},{"word":"i'm","start":184.25,"end":184.65,"confidence":0.8078613,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04983534663915634},{"word":"doing","start":184.65,"end":184.97,"confidence":0.9902344,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.06166797876358032},{"word":"it","start":184.97,"end":185.13,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07281802594661713},{"word":"now","start":185.13,"end":185.63,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.05080706998705864},{"word":"alright","start":194.355,"end":194.595,"confidence":0.9482422,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08074816316366196},{"word":"i've","start":194.595,"end":194.755,"confidence":0.9650879,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.06051421910524368},{"word":"just","start":194.755,"end":194.995,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0510670393705368},{"word":"said","start":194.995,"end":195.235,"confidence":0.8027344,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.05295734107494354},{"word":"two","start":195.235,"end":195.735,"confidence":0.8156738,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.0513315387070179},{"word":"yep","start":307.785,"end":308.285,"confidence":0.9165039,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11424636840820312},{"word":"yeah","start":317.96002,"end":318.46002,"confidence":0.9633789,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.051377177238464355},{"word":"okay","start":322.36002,"end":322.86002,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0283807385712862},{"word":"okay","start":338.81497,"end":339.29498,"confidence":0.99316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009308725595474243},{"word":"okay","start":339.29498,"end":339.79498,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02826443314552307},{"word":"alright","start":340.09,"end":340.41,"confidence":0.97265625,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":0.11367249488830566},{"word":"then","start":340.41,"end":340.81,"confidence":0.97265625,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.1299200803041458},{"word":"thank","start":340.81,"end":341.05,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.42390522360801697},{"word":"you","start":341.05,"end":341.55,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4188746213912964},{"word":"yeah","start":345.28998,"end":345.78998,"confidence":0.7529297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11270464956760406},{"word":"yep","start":346.97,"end":347.47,"confidence":0.7644043,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05970800668001175},{"word":"okay","start":347.53,"end":348.00998,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.055351950228214264},{"word":"bye","start":348.00998,"end":348.50998,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.05752556771039963},{"word":"bye","start":352.09,"end":352.59,"confidence":0.96972656,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.0856190174818039}],"paragraphs":{"transcript":"\nHello? It's Denise Walker ringing. You just sent me an email. Yep. It's plugged plugged in, but I yep.\n\nYep. Can't get the Internet still. I've plugged it in. I've logged in with the password. And when I go on Google, it says this site can't be reached.\n\nYep. Yep. Done that. So so Which box is that? Yeah.\n\nFour green lights flashing. They're on. A black box and there's a green three green lights on it. Yep. Yep.\n\nThat's on. It's all plugged in red. Right? You can't get it wrong. There's only two plugs, the yellow one and the black one.\n\nOh, god. Right. Do you want me to re press the reset button on the black box? Alright. Sorry?\n\nNo. I haven't passed it. All I've done is no. All I've done is put the plug in the yellow plug in and the black plug in. That's all I've done.\n\nYeah. Yep. Alright. I'll send that through now. Yep.\n\nYep. Just give me a second. I'm I'm doing it now. Alright. I've just said two.\n\nYep. Yeah. Okay. Okay. Okay.\n\nAlright then. Thank you. Yeah. Yep. Okay.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.14788314700126648},{"text":"It's Denise Walker ringing.","start":4.88,"end":6.64,"sentiment":"neutral","sentiment_score":0.07301571033895016},{"text":"You just sent me an email.","start":6.64,"end":8.1,"sentiment":"neutral","sentiment_score":0.11952061951160431},{"text":"Yep.","start":16.875,"end":17.355,"sentiment":"neutral","sentiment_score":-0.013767588883638382},{"text":"It's plugged plugged in, but I yep.","start":17.355,"end":20.154999,"sentiment":"neutral","sentiment_score":-0.07739541440137795}],"sentiment":"neutral","sentiment_score":0.03165969556491626,"num_words":19,"start":3.76,"end":20.154999},{"sentences":[{"text":"Yep.","start":20.154999,"end":20.555,"sentiment":"neutral","sentiment_score":-0.015064915642142296},{"text":"Can't get the Internet still.","start":20.555,"end":21.914999,"sentiment":"neutral","sentiment_score":-0.2641639828681946},{"text":"I've plugged it in.","start":21.914999,"end":22.875,"sentiment":"neutral","sentiment_score":-0.10005341097712517},{"text":"I've logged in with the password.","start":22.875,"end":24.575,"sentiment":"neutral","sentiment_score":-0.1315197410682837},{"text":"And when I go on Google, it says this site can't be reached.","start":25.69,"end":29.150002,"sentiment":"neutral","sentiment_score":-0.2761470010647407}],"sentiment":"neutral","sentiment_score":-0.21086648048768783,"num_words":29,"start":20.154999,"end":29.150002},{"sentences":[{"text":"Yep.","start":42.825,"end":43.325,"sentiment":"neutral","sentiment_score":0.010834865272045135},{"text":"Yep.","start":44.105,"end":44.605,"sentiment":"neutral","sentiment_score":0.021043993532657623},{"text":"Done that.","start":44.665,"end":45.405003,"sentiment":"neutral","sentiment_score":0.0019058501347899437},{"text":"So so Which box is that?","start":46.265,"end":56.81,"sentiment":"neutral","sentiment_score":-0.008042377730210623},{"text":"Yeah.","start":63.59,"end":64.09,"sentiment":"neutral","sentiment_score":-0.001268216408789158}],"sentiment":"neutral","sentiment_score":-0.0012574476105245676,"num_words":11,"start":42.825,"end":64.09},{"sentences":[{"text":"Four green lights flashing.","start":64.15,"end":65.61,"sentiment":"neutral","sentiment_score":-0.00914451340213418},{"text":"They're on.","start":65.83,"end":66.65,"sentiment":"neutral","sentiment_score":-0.017326141241937876},{"text":"A black box and there's a green three green lights on it.","start":72.015,"end":80.895,"sentiment":"neutral","sentiment_score":-0.012162485315153996},{"text":"Yep.","start":80.895,"end":81.375,"sentiment":"neutral","sentiment_score":0.010530533269047735},{"text":"Yep.","start":81.375,"end":81.875,"sentiment":"neutral","sentiment_score":-0.008275031112134457}],"sentiment":"neutral","sentiment_score":-0.010746232885867357,"num_words":20,"start":64.15,"end":81.875},{"sentences":[{"text":"That's on.","start":82.87,"end":83.61,"sentiment":"neutral","sentiment_score":-0.02667235303670168},{"text":"It's all plugged in red.","start":84.39,"end":85.43,"sentiment":"neutral","sentiment_score":-0.08228245973587037},{"text":"Right?","start":85.43,"end":85.75,"sentiment":"neutral","sentiment_score":-0.07563187181949615},{"text":"You can't get it wrong.","start":85.75,"end":86.71,"sentiment":"neutral","sentiment_score":-0.20292818248271943},{"text":"There's only two plugs, the yellow one and the black one.","start":86.71,"end":90.729996,"sentiment":"neutral","sentiment_score":-0.08558863672343167}],"sentiment":"neutral","sentiment_score":-0.10402103303931653,"num_words":24,"start":82.87,"end":90.729996},{"sentences":[{"text":"Oh, god.","start":110.125,"end":111.085,"sentiment":"neutral","sentiment_score":-0.07670948654413223},{"text":"Right.","start":111.085,"end":111.585,"sentiment":"neutral","sentiment_score":-0.05356191471219063},{"text":"Do you want me to re press the reset button on the black box?","start":115.57,"end":118.950005,"sentiment":"neutral","sentiment_score":-0.06513583101332188},{"text":"Alright.","start":126.130005,"end":126.630005,"sentiment":"neutral","sentiment_score":0.004691207315772772},{"text":"Sorry?","start":129.865,"end":130.365,"sentiment":"neutral","sentiment_score":-0.03502722457051277}],"sentiment":"neutral","sentiment_score":-0.06048518627587902,"num_words":19,"start":110.125,"end":130.365},{"sentences":[{"text":"No.","start":132.905,"end":133.145,"sentiment":"neutral","sentiment_score":-0.14528948068618774},{"text":"I haven't passed it.","start":133.145,"end":134.185,"sentiment":"neutral","sentiment_score":-0.1665894314646721},{"text":"All I've done is no.","start":134.185,"end":135.865,"sentiment":"neutral","sentiment_score":-0.09102731645107269},{"text":"All I've done is put the plug in the yellow plug in and the black plug in.","start":135.865,"end":139.865,"sentiment":"neutral","sentiment_score":-0.039709042100345385},{"text":"That's all I've done.","start":139.865,"end":141.085,"sentiment":"neutral","sentiment_score":-0.024515760596841574}],"sentiment":"neutral","sentiment_score":-0.06580324344817669,"num_words":31,"start":132.905,"end":141.085},{"sentences":[{"text":"Yeah.","start":156.90999,"end":157.40999,"sentiment":"neutral","sentiment_score":0.0447736456990242},{"text":"Yep.","start":163.245,"end":163.485,"sentiment":"neutral","sentiment_score":0.1051325649023056},{"text":"Alright.","start":163.485,"end":163.965,"sentiment":"neutral","sentiment_score":0.13806873559951782},{"text":"I'll send that through now.","start":163.965,"end":165.50499,"sentiment":"neutral","sentiment_score":0.10932172238826751},{"text":"Yep.","start":171.00499,"end":171.50499,"sentiment":"neutral","sentiment_score":0.12302009761333466}],"sentiment":"neutral","sentiment_score":0.10640040619505776,"num_words":9,"start":156.90999,"end":171.50499},{"sentences":[{"text":"Yep.","start":177.20999,"end":177.69,"sentiment":"neutral","sentiment_score":0.05871797725558281},{"text":"Just give me a second.","start":177.69,"end":178.91,"sentiment":"neutral","sentiment_score":0.04449055567383766},{"text":"I'm I'm doing it now.","start":184.09,"end":185.63,"sentiment":"neutral","sentiment_score":0.057417118549346925},{"text":"Alright.","start":194.355,"end":194.595,"sentiment":"neutral","sentiment_score":0.08074816316366196},{"text":"I've just said two.","start":194.595,"end":195.735,"sentiment":"neutral","sentiment_score":0.05396753456443548}],"sentiment":"neutral","sentiment_score":0.05405466561205685,"num_words":16,"start":177.20999,"end":195.735},{"sentences":[{"text":"Yep.","start":307.785,"end":308.285,"sentiment":"neutral","sentiment_score":0.11424636840820312},{"text":"Yeah.","start":317.96002,"end":318.46002,"sentiment":"neutral","sentiment_score":0.051377177238464355},{"text":"Okay.","start":322.36002,"end":322.86002,"sentiment":"neutral","sentiment_score":-0.0283807385712862},{"text":"Okay.","start":338.81497,"end":339.29498,"sentiment":"neutral","sentiment_score":0.009308725595474243},{"text":"Okay.","start":339.29498,"end":339.79498,"sentiment":"neutral","sentiment_score":0.02826443314552307}],"sentiment":"neutral","sentiment_score":0.034963193163275716,"num_words":5,"start":307.785,"end":339.79498},{"sentences":[{"text":"Alright then.","start":340.09,"end":340.81,"sentiment":"neutral","sentiment_score":0.12179628759622574},{"text":"Thank you.","start":340.81,"end":341.55,"sentiment":"positive","sentiment_score":0.4213899224996567},{"text":"Yeah.","start":345.28998,"end":345.78998,"sentiment":"neutral","sentiment_score":0.11270464956760406},{"text":"Yep.","start":346.97,"end":347.47,"sentiment":"neutral","sentiment_score":0.05970800668001175},{"text":"Okay.","start":347.53,"end":348.00998,"sentiment":"neutral","sentiment_score":0.055351950228214264}],"sentiment":"neutral","sentiment_score":0.18773386095251357,"num_words":7,"start":340.09,"end":348.00998},{"sentences":[{"text":"Bye.","start":348.00998,"end":348.50998,"sentiment":"neutral","sentiment_score":0.05752556771039963},{"text":"Bye.","start":352.09,"end":352.59,"sentiment":"neutral","sentiment_score":-0.0856190174818039}],"sentiment":"neutral","sentiment_score":-0.014046724885702133,"num_words":2,"start":348.00998,"end":352.59}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel\n\nChannel 1: Hello?\n\nChannel 0: tech support.\n\nChannel 1: It's\n\nChannel 0: Yeah.\n\nChannel 1: Denise Walker ringing. You just sent me an email.\n\nChannel 0: Yeah. Because we just wanted to check-in because upon checking here, the router the new router has been delivered, but\n\nChannel 1: Yep.\n\nChannel 0: the\n\nChannel 1: It's\n\nChannel 0: service\n\nChannel 1: plugged\n\nChannel 0: is\n\nChannel 1: plugged\n\nChannel 0: still\n\nChannel 1: in,\n\nChannel 0: offline.\n\nChannel 1: but I yep. Yep. Can't get the Internet still. I've plugged it in. I've logged in with the password.\n\nAnd when I go on Google, it says this site can't be reached.\n\nChannel 0: Actually, you don't need to log in to the router router space anymore since that router is already preconfigured. You just need to connect it to the NTT box, the block box\n\nChannel 1: Yep.\n\nChannel 0: on your wall. Mhmm.\n\nChannel 1: Yep. Done that.\n\nChannel 0: Mhmm.\n\nChannel 1: So so\n\nChannel 0: So is the NTT box turned on? Because upon checking here on our end, it's showing offline.\n\nChannel 1: Which\n\nChannel 0: Does\n\nChannel 1: box\n\nChannel 0: it have\n\nChannel 1: is\n\nChannel 0: the\n\nChannel 1: that?\n\nChannel 0: lights in it? The one on the wall?\n\nChannel 1: Yeah. Four green lights flashing. They're on.\n\nChannel 0: The is it a black box or a white one?\n\nChannel 1: A black box and there's a green three green lights on\n\nChannel 0: Okay. How about the router, the one that we sent you?\n\nChannel 1: it.\n\nChannel 0: Is\n\nChannel 1: Yep.\n\nChannel 0: it turned\n\nChannel 1: Yep.\n\nChannel 0: on?\n\nChannel 1: That's on. It's all plugged in red. Right? You can't get it wrong. There's only two plugs, the yellow one and the black one.\n\nChannel 0: Mhmm. Okay. Hang on. Let me just check again on our end. Yeah.\n\nSo it's still showing offline here.\n\nChannel 1: Oh,\n\nChannel 0: Let\n\nChannel 1: god.\n\nChannel 0: me just\n\nChannel 1: Right.\n\nChannel 0: reboot.\n\nChannel 1: Do you want me to re press the reset button on the black box?\n\nChannel 0: No. You don't need to press that one because it might delete the credentials.\n\nChannel 1: Alright.\n\nChannel 0: Have you pressed it before?\n\nChannel 1: Sorry?\n\nChannel 0: Did you press the reset\n\nChannel 1: No. I\n\nChannel 0: button\n\nChannel 1: haven't passed\n\nChannel 0: before\n\nChannel 1: it. All\n\nChannel 0: you\n\nChannel 1: I've\n\nChannel 0: call?\n\nChannel 1: done is no. All I've done is put the plug in the yellow plug in and the black plug in. That's all I've done.\n\nChannel 0: Okay. It's showing here that we can detect the router, but there's no network in it. He also received the email that I sent you asking\n\nChannel 1: Yeah.\n\nChannel 0: a photo of the the box on your wall.\n\nChannel 1: Yep. Alright. I'll\n\nChannel 0: Yeah.\n\nChannel 1: send\n\nChannel 0: For\n\nChannel 1: that through now.\n\nChannel 0: Yeah. Can you send me a picture and also the, like, the wall setup there\n\nChannel 1: Yep.\n\nChannel 0: for us to check the NTT box and the box the router that we sent you?\n\nChannel 1: Yep. Just give me a second.\n\nChannel 0: Yeah. Yeah. Sure. Or I can just await it via email. We can hang\n\nChannel 1: I'm I'm doing it now.\n\nChannel 0: hang this in. Yeah. Okay.\n\nChannel 1: Alright. I've just said two.\n\nChannel 0: Hello, Dennis?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Thank you for sending the picture. So is it okay if I give you a callback? What will I'm going\n\nChannel 1: Yeah.\n\nChannel 0: to do now is forward this picture to the network team? Because I\n\nChannel 1: Okay.\n\nChannel 0: think there might be an issue with the entity box, the Linham networks, because the router is working well, and we already configure it before we send you. So there's there should be no issue with the router. It's I think this is a network fault.\n\nChannel 1: Okay. Okay. Alright then.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah. Then I'll get back to you once an update\n\nChannel 1: Yeah.\n\nChannel 0: becomes available.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Bye.\n\nChannel 0: Yeah. Sorry for the inconvenience. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.10148444771766664},{"text":"Good afternoon.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.30843470990657806},{"text":"This is Maureen from Airtel","start":2.08,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.1656649351119995}],"sentiment":"neutral","sentiment_score":0.19333481788635254,"channel":0,"num_words":8,"start":0.56,"end":3.9199998},{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.14788314700126648}],"sentiment":"neutral","sentiment_score":0.14788314700126648,"channel":1,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"tech support.","start":3.9199998,"end":4.66,"sentiment":"neutral","sentiment_score":0.06520684063434601}],"sentiment":"neutral","sentiment_score":0.06520684063434601,"channel":0,"num_words":2,"start":3.9199998,"end":4.66},{"sentences":[{"text":"It's","start":4.88,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.06933818757534027}],"sentiment":"neutral","sentiment_score":0.06933818757534027,"channel":1,"num_words":1,"start":4.88,"end":5.2799997},{"sentences":[{"text":"Yeah.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.08282262831926346}],"sentiment":"neutral","sentiment_score":0.08282262831926346,"channel":0,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"Denise Walker ringing.","start":5.2799997,"end":6.64,"sentiment":"neutral","sentiment_score":0.07424155126015346},{"text":"You just sent me an email.","start":6.64,"end":8.1,"sentiment":"neutral","sentiment_score":0.11952061951160431}],"sentiment":"neutral","sentiment_score":0.10442759676112069,"channel":1,"num_words":9,"start":5.2799997,"end":8.1},{"sentences":[{"text":"Yeah.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.08504185825586319},{"text":"Because we just wanted to check-in because upon checking here, the router the new router has been delivered, but","start":9.679999,"end":17.155,"sentiment":"neutral","sentiment_score":0.033610352167957706}],"sentiment":"neutral","sentiment_score":0.03618192747235298,"channel":0,"num_words":20,"start":9.04,"end":17.155},{"sentences":[{"text":"Yep.","start":16.875,"end":17.355,"sentiment":"neutral","sentiment_score":-0.013767588883638382}],"sentiment":"neutral","sentiment_score":-0.013767588883638382,"channel":1,"num_words":1,"start":16.875,"end":17.355},{"sentences":[{"text":"the","start":17.155,"end":17.395,"sentiment":"neutral","sentiment_score":-0.051882192492485046}],"sentiment":"neutral","sentiment_score":-0.051882192492485046,"channel":0,"num_words":1,"start":17.155,"end":17.395},{"sentences":[{"text":"It's","start":17.355,"end":17.515,"sentiment":"neutral","sentiment_score":-0.0938664972782135}],"sentiment":"neutral","sentiment_score":-0.0938664972782135,"channel":1,"num_words":1,"start":17.355,"end":17.515},{"sentences":[{"text":"service","start":17.395,"end":17.795,"sentiment":"neutral","sentiment_score":-0.10485076904296876}],"sentiment":"neutral","sentiment_score":-0.10485076904296876,"channel":0,"num_words":1,"start":17.395,"end":17.795},{"sentences":[{"text":"plugged","start":17.515,"end":17.835,"sentiment":"neutral","sentiment_score":-0.10604686290025712}],"sentiment":"neutral","sentiment_score":-0.10604686290025712,"channel":1,"num_words":1,"start":17.515,"end":17.835},{"sentences":[{"text":"is","start":17.795,"end":18.035,"sentiment":"neutral","sentiment_score":-0.14437134563922882}],"sentiment":"neutral","sentiment_score":-0.14437134563922882,"channel":0,"num_words":1,"start":17.795,"end":18.035},{"sentences":[{"text":"plugged","start":17.835,"end":18.235,"sentiment":"neutral","sentiment_score":-0.11360111832618712}],"sentiment":"neutral","sentiment_score":-0.11360111832618712,"channel":1,"num_words":1,"start":17.835,"end":18.235},{"sentences":[{"text":"still","start":18.035,"end":18.355,"sentiment":"neutral","sentiment_score":-0.1198444738984108}],"sentiment":"neutral","sentiment_score":-0.1198444738984108,"channel":0,"num_words":1,"start":18.035,"end":18.355},{"sentences":[{"text":"in,","start":18.235,"end":18.474998,"sentiment":"neutral","sentiment_score":-0.09028516709804536}],"sentiment":"neutral","sentiment_score":-0.09028516709804536,"channel":1,"num_words":1,"start":18.235,"end":18.474998},{"sentences":[{"text":"offline.","start":18.355,"end":18.855,"sentiment":"neutral","sentiment_score":-0.10704971849918364}],"sentiment":"neutral","sentiment_score":-0.10704971849918364,"channel":0,"num_words":1,"start":18.355,"end":18.855},{"sentences":[{"text":"but I yep.","start":18.474998,"end":20.154999,"sentiment":"neutral","sentiment_score":-0.045989418402314186},{"text":"Yep.","start":20.154999,"end":20.555,"sentiment":"neutral","sentiment_score":-0.015064915642142296},{"text":"Can't get the Internet still.","start":20.555,"end":21.914999,"sentiment":"neutral","sentiment_score":-0.2641639828681946},{"text":"I've plugged it in.","start":21.914999,"end":22.875,"sentiment":"neutral","sentiment_score":-0.10005341097712517},{"text":"I've logged in with the password.","start":22.875,"end":24.575,"sentiment":"neutral","sentiment_score":-0.1315197410682837}],"sentiment":"neutral","sentiment_score":-0.14016764081622424,"channel":1,"num_words":19,"start":18.474998,"end":24.575},{"sentences":[{"text":"And when I go on Google, it says this site can't be reached.","start":25.69,"end":29.150002,"sentiment":"neutral","sentiment_score":-0.2761470010647407}],"sentiment":"neutral","sentiment_score":-0.2761470010647407,"channel":1,"num_words":13,"start":25.69,"end":29.150002},{"sentences":[{"text":"Actually, you don't need to log in to the router router space anymore since that router is already preconfigured.","start":31.25,"end":38.07,"sentiment":"neutral","sentiment_score":-0.07926692156807373},{"text":"You just need to connect it to the NTT box, the block box","start":39.015003,"end":42.855003,"sentiment":"neutral","sentiment_score":0.033561005185429864}],"sentiment":"neutral","sentiment_score":-0.03343057632446289,"channel":0,"num_words":32,"start":31.25,"end":42.855003},{"sentences":[{"text":"Yep.","start":42.825,"end":43.325,"sentiment":"neutral","sentiment_score":0.010834865272045135}],"sentiment":"neutral","sentiment_score":0.010834865272045135,"channel":1,"num_words":1,"start":42.825,"end":43.325},{"sentences":[{"text":"on your wall.","start":42.855003,"end":43.815002,"sentiment":"neutral","sentiment_score":0.0005554314702749252},{"text":"Mhmm.","start":43.815002,"end":44.315002,"sentiment":"neutral","sentiment_score":0.003824667539447546}],"sentiment":"neutral","sentiment_score":0.0013727404875680804,"channel":0,"num_words":4,"start":42.855003,"end":44.315002},{"sentences":[{"text":"Yep.","start":44.105,"end":44.605,"sentiment":"neutral","sentiment_score":0.021043993532657623},{"text":"Done that.","start":44.665,"end":45.405003,"sentiment":"neutral","sentiment_score":0.0019058501347899437}],"sentiment":"neutral","sentiment_score":0.008285231267412504,"channel":1,"num_words":3,"start":44.105,"end":45.405003},{"sentences":[{"text":"Mhmm.","start":46.215,"end":46.715,"sentiment":"neutral","sentiment_score":0.000992585439234972}],"sentiment":"neutral","sentiment_score":0.000992585439234972,"channel":0,"num_words":1,"start":46.215,"end":46.715},{"sentences":[{"text":"So so","start":46.265,"end":46.995003,"sentiment":"neutral","sentiment_score":-0.006731899455189705}],"sentiment":"neutral","sentiment_score":-0.006731899455189705,"channel":1,"num_words":2,"start":46.265,"end":46.995003},{"sentences":[{"text":"So is the NTT box turned on?","start":47.975002,"end":50.935,"sentiment":"neutral","sentiment_score":-0.0033756796536701067},{"text":"Because upon checking here on our end, it's showing offline.","start":50.935,"end":54.475002,"sentiment":"neutral","sentiment_score":-0.024829723127186298}],"sentiment":"neutral","sentiment_score":-0.01599570522632669,"channel":0,"num_words":17,"start":47.975002,"end":54.475002},{"sentences":[{"text":"Which","start":55.510002,"end":55.83,"sentiment":"neutral","sentiment_score":-0.0111782755702734}],"sentiment":"neutral","sentiment_score":-0.0111782755702734,"channel":1,"num_words":1,"start":55.510002,"end":55.83},{"sentences":[{"text":"Does","start":55.63,"end":55.87,"sentiment":"neutral","sentiment_score":-0.01117621548473835}],"sentiment":"neutral","sentiment_score":-0.01117621548473835,"channel":0,"num_words":1,"start":55.63,"end":55.87},{"sentences":[{"text":"box","start":55.83,"end":56.15,"sentiment":"neutral","sentiment_score":0.001277141273021698}],"sentiment":"neutral","sentiment_score":0.001277141273021698,"channel":1,"num_words":1,"start":55.83,"end":56.15},{"sentences":[{"text":"it have","start":55.87,"end":56.27,"sentiment":"neutral","sentiment_score":-0.0054482752457261086}],"sentiment":"neutral","sentiment_score":-0.0054482752457261086,"channel":0,"num_words":2,"start":55.87,"end":56.27},{"sentences":[{"text":"is","start":56.15,"end":56.31,"sentiment":"neutral","sentiment_score":-0.010588068515062332}],"sentiment":"neutral","sentiment_score":-0.010588068515062332,"channel":1,"num_words":1,"start":56.15,"end":56.31},{"sentences":[{"text":"the","start":56.27,"end":56.43,"sentiment":"neutral","sentiment_score":-0.010911772027611732}],"sentiment":"neutral","sentiment_score":-0.010911772027611732,"channel":0,"num_words":1,"start":56.27,"end":56.43},{"sentences":[{"text":"that?","start":56.31,"end":56.81,"sentiment":"neutral","sentiment_score":-0.01430126465857029}],"sentiment":"neutral","sentiment_score":-0.01430126465857029,"channel":1,"num_words":1,"start":56.31,"end":56.81},{"sentences":[{"text":"lights in it?","start":56.43,"end":57.41,"sentiment":"neutral","sentiment_score":-0.014194685965776443},{"text":"The one on the wall?","start":58.67,"end":60.21,"sentiment":"neutral","sentiment_score":-0.011774279922246934}],"sentiment":"neutral","sentiment_score":-0.0126819321885705,"channel":0,"num_words":8,"start":56.43,"end":60.21},{"sentences":[{"text":"Yeah.","start":63.59,"end":64.09,"sentiment":"neutral","sentiment_score":-0.001268216408789158},{"text":"Four green lights flashing.","start":64.15,"end":65.61,"sentiment":"neutral","sentiment_score":-0.00914451340213418},{"text":"They're on.","start":65.83,"end":66.65,"sentiment":"neutral","sentiment_score":-0.017326141241937876}],"sentiment":"neutral","sentiment_score":-0.010356936071600233,"channel":1,"num_words":7,"start":63.59,"end":66.65},{"sentences":[{"text":"The is it a black box or a white one?","start":69.185,"end":71.685,"sentiment":"neutral","sentiment_score":-0.026196927204728125}],"sentiment":"neutral","sentiment_score":-0.026196927204728125,"channel":0,"num_words":10,"start":69.185,"end":71.685},{"sentences":[{"text":"A black box and there's a green three green lights on","start":72.015,"end":75.235,"sentiment":"neutral","sentiment_score":-0.013236828741024841}],"sentiment":"neutral","sentiment_score":-0.013236828741024841,"channel":1,"num_words":11,"start":72.015,"end":75.235},{"sentences":[{"text":"Okay.","start":76.865,"end":77.345,"sentiment":"neutral","sentiment_score":0.001881824806332588},{"text":"How about the router, the one that we sent you?","start":77.345,"end":80.76,"sentiment":"neutral","sentiment_score":0.005152109265327454}],"sentiment":"neutral","sentiment_score":0.004854810678146102,"channel":0,"num_words":11,"start":76.865,"end":80.76},{"sentences":[{"text":"it.","start":80.41499,"end":80.895,"sentiment":"neutral","sentiment_score":-0.0003447076305747032}],"sentiment":"neutral","sentiment_score":-0.0003447076305747032,"channel":1,"num_words":1,"start":80.41499,"end":80.895},{"sentences":[{"text":"Is","start":80.840004,"end":81.16,"sentiment":"neutral","sentiment_score":0.0013793958351016045}],"sentiment":"neutral","sentiment_score":0.0013793958351016045,"channel":0,"num_words":1,"start":80.840004,"end":81.16},{"sentences":[{"text":"Yep.","start":80.895,"end":81.375,"sentiment":"neutral","sentiment_score":0.010530533269047735}],"sentiment":"neutral","sentiment_score":0.010530533269047735,"channel":1,"num_words":1,"start":80.895,"end":81.375},{"sentences":[{"text":"it turned","start":81.16,"end":81.48,"sentiment":"neutral","sentiment_score":-0.00467294454574585}],"sentiment":"neutral","sentiment_score":-0.00467294454574585,"channel":0,"num_words":2,"start":81.16,"end":81.48},{"sentences":[{"text":"Yep.","start":81.375,"end":81.875,"sentiment":"neutral","sentiment_score":-0.008275031112134457}],"sentiment":"neutral","sentiment_score":-0.008275031112134457,"channel":1,"num_words":1,"start":81.375,"end":81.875},{"sentences":[{"text":"on?","start":81.48,"end":81.98,"sentiment":"neutral","sentiment_score":-0.013170943595468998}],"sentiment":"neutral","sentiment_score":-0.013170943595468998,"channel":0,"num_words":1,"start":81.48,"end":81.98},{"sentences":[{"text":"That's on.","start":82.87,"end":83.61,"sentiment":"neutral","sentiment_score":-0.02667235303670168},{"text":"It's all plugged in red.","start":84.39,"end":85.43,"sentiment":"neutral","sentiment_score":-0.08228245973587037},{"text":"Right?","start":85.43,"end":85.75,"sentiment":"neutral","sentiment_score":-0.07563187181949615},{"text":"You can't get it wrong.","start":85.75,"end":86.71,"sentiment":"neutral","sentiment_score":-0.20292818248271943},{"text":"There's only two plugs, the yellow one and the black one.","start":86.71,"end":90.729996,"sentiment":"neutral","sentiment_score":-0.08558863672343167}],"sentiment":"neutral","sentiment_score":-0.10402103303931653,"channel":1,"num_words":24,"start":82.87,"end":90.729996},{"sentences":[{"text":"Mhmm.","start":91.4,"end":91.9,"sentiment":"neutral","sentiment_score":-0.017633749172091484},{"text":"Okay.","start":92.44,"end":92.94,"sentiment":"neutral","sentiment_score":-0.013048801571130753},{"text":"Hang on.","start":93.815,"end":94.215,"sentiment":"neutral","sentiment_score":-0.03223540261387825},{"text":"Let me just check again on our end.","start":94.215,"end":96.315,"sentiment":"neutral","sentiment_score":-0.0006920222658663988},{"text":"Yeah.","start":106.880005,"end":107.12,"sentiment":"neutral","sentiment_score":-0.009535731747746468}],"sentiment":"neutral","sentiment_score":-0.00847886660351203,"channel":0,"num_words":13,"start":91.4,"end":107.12},{"sentences":[{"text":"So it's still showing offline here.","start":107.12,"end":109.86,"sentiment":"neutral","sentiment_score":-0.06198017609616121}],"sentiment":"neutral","sentiment_score":-0.06198017609616121,"channel":0,"num_words":6,"start":107.12,"end":109.86},{"sentences":[{"text":"Oh,","start":110.125,"end":110.625,"sentiment":"neutral","sentiment_score":-0.06383714079856873}],"sentiment":"neutral","sentiment_score":-0.06383714079856873,"channel":1,"num_words":1,"start":110.125,"end":110.625},{"sentences":[{"text":"Let","start":110.560005,"end":110.72,"sentiment":"neutral","sentiment_score":-0.09727427363395692}],"sentiment":"neutral","sentiment_score":-0.09727427363395692,"channel":0,"num_words":1,"start":110.560005,"end":110.72},{"sentences":[{"text":"god.","start":110.685,"end":111.085,"sentiment":"neutral","sentiment_score":-0.08958183228969574}],"sentiment":"neutral","sentiment_score":-0.08958183228969574,"channel":1,"num_words":1,"start":110.685,"end":111.085},{"sentences":[{"text":"me just","start":110.72,"end":111.28,"sentiment":"neutral","sentiment_score":-0.05495614930987358}],"sentiment":"neutral","sentiment_score":-0.05495614930987358,"channel":0,"num_words":2,"start":110.72,"end":111.28},{"sentences":[{"text":"Right.","start":111.085,"end":111.585,"sentiment":"neutral","sentiment_score":-0.05356191471219063}],"sentiment":"neutral","sentiment_score":-0.05356191471219063,"channel":1,"num_words":1,"start":111.085,"end":111.585},{"sentences":[{"text":"reboot.","start":111.28,"end":111.78,"sentiment":"neutral","sentiment_score":-0.06071345508098602}],"sentiment":"neutral","sentiment_score":-0.06071345508098602,"channel":0,"num_words":1,"start":111.28,"end":111.78},{"sentences":[{"text":"Do you want me to re press the reset button on the black box?","start":115.57,"end":118.950005,"sentiment":"neutral","sentiment_score":-0.06513583101332188}],"sentiment":"neutral","sentiment_score":-0.06513583101332188,"channel":1,"num_words":14,"start":115.57,"end":118.950005},{"sentences":[{"text":"No.","start":120.445,"end":120.945,"sentiment":"neutral","sentiment_score":-0.07792868465185165},{"text":"You don't need to press that one because it might delete the credentials.","start":121.085,"end":124.545,"sentiment":"neutral","sentiment_score":-0.1974220356115928}],"sentiment":"neutral","sentiment_score":-0.18888679625732557,"channel":0,"num_words":14,"start":120.445,"end":124.545},{"sentences":[{"text":"Alright.","start":126.130005,"end":126.630005,"sentiment":"neutral","sentiment_score":0.004691207315772772}],"sentiment":"neutral","sentiment_score":0.004691207315772772,"channel":1,"num_words":1,"start":126.130005,"end":126.630005},{"sentences":[{"text":"Have you pressed it before?","start":126.205,"end":128.225,"sentiment":"neutral","sentiment_score":-0.010952083580195903}],"sentiment":"neutral","sentiment_score":-0.010952083580195903,"channel":0,"num_words":5,"start":126.205,"end":128.225},{"sentences":[{"text":"Sorry?","start":129.865,"end":130.365,"sentiment":"neutral","sentiment_score":-0.03502722457051277}],"sentiment":"neutral","sentiment_score":-0.03502722457051277,"channel":1,"num_words":1,"start":129.865,"end":130.365},{"sentences":[{"text":"Did you press the reset","start":131.405,"end":133.165,"sentiment":"neutral","sentiment_score":-0.0482410904020071}],"sentiment":"neutral","sentiment_score":-0.0482410904020071,"channel":0,"num_words":5,"start":131.405,"end":133.165},{"sentences":[{"text":"No.","start":132.905,"end":133.145,"sentiment":"neutral","sentiment_score":-0.14528948068618774},{"text":"I","start":133.145,"end":133.225,"sentiment":"neutral","sentiment_score":-0.1841759979724884}],"sentiment":"neutral","sentiment_score":-0.16473273932933807,"channel":1,"num_words":2,"start":132.905,"end":133.225},{"sentences":[{"text":"button","start":133.165,"end":133.665,"sentiment":"neutral","sentiment_score":-0.17411065101623535}],"sentiment":"neutral","sentiment_score":-0.17411065101623535,"channel":0,"num_words":1,"start":133.165,"end":133.665},{"sentences":[{"text":"haven't passed","start":133.225,"end":133.945,"sentiment":"neutral","sentiment_score":-0.17046749591827393}],"sentiment":"neutral","sentiment_score":-0.17046749591827393,"channel":1,"num_words":2,"start":133.225,"end":133.945},{"sentences":[{"text":"before","start":133.885,"end":134.285,"sentiment":"neutral","sentiment_score":-0.13663314282894137}],"sentiment":"neutral","sentiment_score":-0.13663314282894137,"channel":0,"num_words":1,"start":133.885,"end":134.285},{"sentences":[{"text":"it.","start":133.945,"end":134.185,"sentiment":"neutral","sentiment_score":-0.1412467360496521},{"text":"All","start":134.185,"end":134.425,"sentiment":"neutral","sentiment_score":-0.05871064215898514}],"sentiment":"neutral","sentiment_score":-0.09997868910431862,"channel":1,"num_words":2,"start":133.945,"end":134.425},{"sentences":[{"text":"you","start":134.285,"end":134.445,"sentiment":"neutral","sentiment_score":-0.055982641875743866}],"sentiment":"neutral","sentiment_score":-0.055982641875743866,"channel":0,"num_words":1,"start":134.285,"end":134.445},{"sentences":[{"text":"I've","start":134.425,"end":134.585,"sentiment":"neutral","sentiment_score":-0.05161617696285248}],"sentiment":"neutral","sentiment_score":-0.05161617696285248,"channel":1,"num_words":1,"start":134.425,"end":134.585},{"sentences":[{"text":"call?","start":134.445,"end":134.945,"sentiment":"neutral","sentiment_score":-0.04631400853395462}],"sentiment":"neutral","sentiment_score":-0.04631400853395462,"channel":0,"num_words":1,"start":134.445,"end":134.945},{"sentences":[{"text":"done is no.","start":134.585,"end":135.865,"sentiment":"neutral","sentiment_score":-0.11493658771117528},{"text":"All I've done is put the plug in the yellow plug in and the black plug in.","start":135.865,"end":139.865,"sentiment":"neutral","sentiment_score":-0.039709042100345385},{"text":"That's all I've done.","start":139.865,"end":141.085,"sentiment":"neutral","sentiment_score":-0.024515760596841574}],"sentiment":"neutral","sentiment_score":-0.04658027171778182,"channel":1,"num_words":24,"start":134.585,"end":141.085},{"sentences":[{"text":"Okay.","start":142.1,"end":142.6,"sentiment":"neutral","sentiment_score":0.044115521013736725},{"text":"It's showing here that we can detect the router, but there's no network in it.","start":145.54,"end":151.08,"sentiment":"neutral","sentiment_score":0.01699103650947412},{"text":"He also received the email that I sent you asking","start":152.235,"end":157.055,"sentiment":"neutral","sentiment_score":0.03873166888952255}],"sentiment":"neutral","sentiment_score":0.02639606759811823,"channel":0,"num_words":26,"start":142.1,"end":157.055},{"sentences":[{"text":"Yeah.","start":156.90999,"end":157.40999,"sentiment":"neutral","sentiment_score":0.0447736456990242}],"sentiment":"neutral","sentiment_score":0.0447736456990242,"channel":1,"num_words":1,"start":156.90999,"end":157.40999},{"sentences":[{"text":"a photo of the the box on your wall.","start":157.75499,"end":162.33499,"sentiment":"neutral","sentiment_score":0.04657506694396337}],"sentiment":"neutral","sentiment_score":0.04657506694396337,"channel":0,"num_words":9,"start":157.75499,"end":162.33499},{"sentences":[{"text":"Yep.","start":163.245,"end":163.485,"sentiment":"neutral","sentiment_score":0.1051325649023056},{"text":"Alright.","start":163.485,"end":163.965,"sentiment":"neutral","sentiment_score":0.13806873559951782},{"text":"I'll","start":163.965,"end":164.125,"sentiment":"neutral","sentiment_score":0.128243088722229}],"sentiment":"neutral","sentiment_score":0.12381479640801747,"channel":1,"num_words":3,"start":163.245,"end":164.125},{"sentences":[{"text":"Yeah.","start":164.1,"end":164.42,"sentiment":"neutral","sentiment_score":0.10308700054883956}],"sentiment":"neutral","sentiment_score":0.10308700054883956,"channel":0,"num_words":1,"start":164.1,"end":164.42},{"sentences":[{"text":"send","start":164.125,"end":164.44499,"sentiment":"neutral","sentiment_score":0.06506063789129257}],"sentiment":"neutral","sentiment_score":0.06506063789129257,"channel":1,"num_words":1,"start":164.125,"end":164.44499},{"sentences":[{"text":"For","start":164.42,"end":164.92,"sentiment":"neutral","sentiment_score":0.07016593217849731}],"sentiment":"neutral","sentiment_score":0.07016593217849731,"channel":0,"num_words":1,"start":164.42,"end":164.92},{"sentences":[{"text":"that through now.","start":164.44499,"end":165.50499,"sentiment":"neutral","sentiment_score":0.117768295109272}],"sentiment":"neutral","sentiment_score":0.117768295109272,"channel":1,"num_words":3,"start":164.44499,"end":165.50499},{"sentences":[{"text":"Yeah.","start":165.54001,"end":165.86,"sentiment":"neutral","sentiment_score":0.08505650609731674},{"text":"Can you send me a picture and also the, like, the wall setup there","start":165.86,"end":170.36,"sentiment":"neutral","sentiment_score":0.0772719279463802}],"sentiment":"neutral","sentiment_score":0.07779089982310931,"channel":0,"num_words":15,"start":165.54001,"end":170.36},{"sentences":[{"text":"Yep.","start":171.00499,"end":171.50499,"sentiment":"neutral","sentiment_score":0.12302009761333466}],"sentiment":"neutral","sentiment_score":0.12302009761333466,"channel":1,"num_words":1,"start":171.00499,"end":171.50499},{"sentences":[{"text":"for us to check the NTT box and the box the router that we sent you?","start":171.38,"end":177.16,"sentiment":"neutral","sentiment_score":0.09845163114368916}],"sentiment":"neutral","sentiment_score":0.09845163114368916,"channel":0,"num_words":16,"start":171.38,"end":177.16},{"sentences":[{"text":"Yep.","start":177.20999,"end":177.69,"sentiment":"neutral","sentiment_score":0.05871797725558281},{"text":"Just give me a second.","start":177.69,"end":178.91,"sentiment":"neutral","sentiment_score":0.04449055567383766}],"sentiment":"neutral","sentiment_score":0.04686179260412852,"channel":1,"num_words":6,"start":177.20999,"end":178.91},{"sentences":[{"text":"Yeah.","start":178.535,"end":179.035,"sentiment":"neutral","sentiment_score":0.07350625097751617},{"text":"Yeah.","start":179.655,"end":180.05501,"sentiment":"neutral","sentiment_score":0.08525276929140091},{"text":"Sure.","start":180.05501,"end":180.55501,"sentiment":"neutral","sentiment_score":0.1054684966802597},{"text":"Or I can just await it via email.","start":180.615,"end":183.035,"sentiment":"neutral","sentiment_score":0.10816016420722008},{"text":"We can hang","start":183.575,"end":184.395,"sentiment":"neutral","sentiment_score":0.07222448786099751}],"sentiment":"neutral","sentiment_score":0.09615587815642357,"channel":0,"num_words":14,"start":178.535,"end":184.395},{"sentences":[{"text":"I'm I'm doing it now.","start":184.09,"end":185.63,"sentiment":"neutral","sentiment_score":0.057417118549346925}],"sentiment":"neutral","sentiment_score":0.057417118549346925,"channel":1,"num_words":5,"start":184.09,"end":185.63},{"sentences":[{"text":"hang this in.","start":185.175,"end":185.975,"sentiment":"neutral","sentiment_score":0.013745147113998732},{"text":"Yeah.","start":185.975,"end":186.295,"sentiment":"neutral","sentiment_score":0.0450742244720459},{"text":"Okay.","start":186.295,"end":186.795,"sentiment":"neutral","sentiment_score":0.05297759920358658}],"sentiment":"neutral","sentiment_score":0.027857453003525733,"channel":0,"num_words":5,"start":185.175,"end":186.795},{"sentences":[{"text":"Alright.","start":194.355,"end":194.595,"sentiment":"neutral","sentiment_score":0.08074816316366196},{"text":"I've just said two.","start":194.595,"end":195.735,"sentiment":"neutral","sentiment_score":0.05396753456443548}],"sentiment":"neutral","sentiment_score":0.05932366028428078,"channel":1,"num_words":5,"start":194.355,"end":195.735},{"sentences":[{"text":"Hello, Dennis?","start":306.22998,"end":307.13,"sentiment":"neutral","sentiment_score":0.0693192407488823}],"sentiment":"neutral","sentiment_score":0.0693192407488823,"channel":0,"num_words":2,"start":306.22998,"end":307.13},{"sentences":[{"text":"Yep.","start":307.785,"end":308.285,"sentiment":"neutral","sentiment_score":0.11424636840820312}],"sentiment":"neutral","sentiment_score":0.11424636840820312,"channel":1,"num_words":1,"start":307.785,"end":308.285},{"sentences":[{"text":"Yeah.","start":308.885,"end":309.385,"sentiment":"neutral","sentiment_score":0.16824322938919067},{"text":"Thank you for sending the picture.","start":309.925,"end":311.865,"sentiment":"positive","sentiment_score":0.48627567787965137},{"text":"So is it okay if I give you a callback?","start":312.405,"end":316.745,"sentiment":"neutral","sentiment_score":0.19093290194869042},{"text":"What will I'm going","start":316.965,"end":318.085,"sentiment":"neutral","sentiment_score":0.031136231496930122}],"sentiment":"neutral","sentiment_score":0.24379863057817733,"channel":0,"num_words":21,"start":308.885,"end":318.085},{"sentences":[{"text":"Yeah.","start":317.96002,"end":318.46002,"sentiment":"neutral","sentiment_score":0.051377177238464355}],"sentiment":"neutral","sentiment_score":0.051377177238464355,"channel":1,"num_words":1,"start":317.96002,"end":318.46002},{"sentences":[{"text":"to do now is forward this picture to the network team?","start":318.085,"end":321.9,"sentiment":"neutral","sentiment_score":0.06048236194659363},{"text":"Because I","start":322.06,"end":322.38,"sentiment":"neutral","sentiment_score":-0.0002820342779159546}],"sentiment":"neutral","sentiment_score":0.05113399329666908,"channel":0,"num_words":13,"start":318.085,"end":322.38},{"sentences":[{"text":"Okay.","start":322.36002,"end":322.86002,"sentiment":"neutral","sentiment_score":-0.0283807385712862}],"sentiment":"neutral","sentiment_score":-0.0283807385712862,"channel":1,"num_words":1,"start":322.36002,"end":322.86002},{"sentences":[{"text":"think there might be an issue with the entity box, the Linham networks, because the router is working well, and we already configure it before we send you.","start":322.38,"end":332.94,"sentiment":"neutral","sentiment_score":0.008511913807264395},{"text":"So there's there should be no issue with the router.","start":332.94,"end":336.035,"sentiment":"neutral","sentiment_score":0.009744499251246453},{"text":"It's I think this is a network fault.","start":336.035,"end":338.775,"sentiment":"neutral","sentiment_score":-0.2839205153286457}],"sentiment":"neutral","sentiment_score":-0.04207794659811517,"channel":0,"num_words":46,"start":322.38,"end":338.775},{"sentences":[{"text":"Okay.","start":338.81497,"end":339.29498,"sentiment":"neutral","sentiment_score":0.009308725595474243},{"text":"Okay.","start":339.29498,"end":339.79498,"sentiment":"neutral","sentiment_score":0.02826443314552307},{"text":"Alright then.","start":340.09,"end":340.81,"sentiment":"neutral","sentiment_score":0.12179628759622574}],"sentiment":"neutral","sentiment_score":0.0702914334833622,"channel":1,"num_words":4,"start":338.81497,"end":340.81},{"sentences":[{"text":"Yeah.","start":340.67502,"end":341.17502,"sentiment":"neutral","sentiment_score":0.2279275506734848}],"sentiment":"neutral","sentiment_score":0.2279275506734848,"channel":0,"num_words":1,"start":340.67502,"end":341.17502},{"sentences":[{"text":"Thank you.","start":340.81,"end":341.55,"sentiment":"positive","sentiment_score":0.4213899224996567}],"sentiment":"positive","sentiment_score":0.4213899224996567,"channel":1,"num_words":2,"start":340.81,"end":341.55},{"sentences":[{"text":"Yeah.","start":342.035,"end":342.355,"sentiment":"neutral","sentiment_score":0.18931785225868225},{"text":"Then I'll get back to you once an update","start":342.355,"end":345.395,"sentiment":"neutral","sentiment_score":0.15134837395615047}],"sentiment":"neutral","sentiment_score":0.15514532178640367,"channel":0,"num_words":10,"start":342.035,"end":345.395},{"sentences":[{"text":"Yeah.","start":345.28998,"end":345.78998,"sentiment":"neutral","sentiment_score":0.11270464956760406}],"sentiment":"neutral","sentiment_score":0.11270464956760406,"channel":1,"num_words":1,"start":345.28998,"end":345.78998},{"sentences":[{"text":"becomes available.","start":345.395,"end":346.295,"sentiment":"neutral","sentiment_score":0.09279483184218407}],"sentiment":"neutral","sentiment_score":0.09279483184218407,"channel":0,"num_words":2,"start":345.395,"end":346.295},{"sentences":[{"text":"Yep.","start":346.97,"end":347.47,"sentiment":"neutral","sentiment_score":0.05970800668001175},{"text":"Okay.","start":347.53,"end":348.00998,"sentiment":"neutral","sentiment_score":0.055351950228214264}],"sentiment":"neutral","sentiment_score":0.05752997845411301,"channel":1,"num_words":2,"start":346.97,"end":348.00998},{"sentences":[{"text":"Okay.","start":348.00888,"end":348.50888,"sentiment":"neutral","sentiment_score":0.05717828869819641}],"sentiment":"neutral","sentiment_score":0.05717828869819641,"channel":0,"num_words":1,"start":348.00888,"end":348.50888},{"sentences":[{"text":"Bye.","start":348.00998,"end":348.50998,"sentiment":"neutral","sentiment_score":0.05752556771039963}],"sentiment":"neutral","sentiment_score":0.05752556771039963,"channel":1,"num_words":1,"start":348.00998,"end":348.50998},{"sentences":[{"text":"Yeah.","start":348.8889,"end":349.2089,"sentiment":"neutral","sentiment_score":-0.028214184567332268},{"text":"Sorry for the inconvenience.","start":349.2089,"end":350.42886,"sentiment":"neutral","sentiment_score":-0.30029939860105515},{"text":"Bye for now.","start":350.80887,"end":351.7089,"sentiment":"neutral","sentiment_score":-0.030069788297017414}],"sentiment":"neutral","sentiment_score":-0.16495264298282564,"channel":0,"num_words":8,"start":348.8889,"end":351.7089},{"sentences":[{"text":"Bye.","start":352.09,"end":352.59,"sentiment":"neutral","sentiment_score":-0.0856190174818039}],"sentiment":"neutral","sentiment_score":-0.0856190174818039,"channel":1,"num_words":1,"start":352.09,"end":352.59}]},"summary":{"result":"success","short":"A customer named Denise is calling tech support because her internet is not working after a new router was delivered. The tech support representative named Maureen checks the router and finds that it is still offline and needs to be connected to the NTT box. She asks the customer to send a picture of the router and wall setup to check the router and router management. The issue may be with the entity box or the capital networks."},"intents":{"segments":[{"text":"Because we just wanted to check-in because upon checking here, the router the new router has been delivered, but Yep.","start_word":23,"end_word":42,"intents":[{"intent":"Check router status","confidence_score":0.2960124}]},{"text":"Can you send me a picture and also the, like, the wall setup there Yep.","start_word":377,"end_word":391,"intents":[{"intent":"Request picture and assistance","confidence_score":0.000006209219}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel Hello? tech support. It's Yeah. Denise Walker ringing. You just sent me an email. Yeah. Because we just wanted to check-in because upon checking here, the router the new router has been delivered, but Yep. the It's service plugged is plugged still in, offline. but I yep. Yep. Can't get the Internet still. I've plugged it in. I've logged in with the password. And when I go on Google, it says this site can't be reached. Actually, you don't need to log in to the router router space anymore since that router is already preconfigured. You just need to connect it to the NTT box, the block box Yep. on your wall. Mhmm. Yep. Done that. Mhmm. So so So is the NTT box turned on? Because upon checking here on our end, it's showing offline. Which Does box it have is the that? lights in it? The one on the wall? Yeah. Four green lights flashing. They're on. The is it a black box or a white one? A black box and there's a green three green lights on Okay. How about the router, the one that we sent you? it. Is Yep. it turned Yep. on? That's on. It's all plugged in red. Right? You can't get it wrong. There's only two plugs, the yellow one and the black one. Mhmm. Okay. Hang on. Let me just check again on our end. Yeah. So it's still showing offline here. Oh, Let god. me just Right. reboot. Do you want me to re press the reset button on the black box? No. You don't need to press that one because it might delete the credentials. Alright. Have you pressed it before? Sorry? Did you press the reset No. I button haven't passed before it. All you I've call? done is no. All I've done is put the plug in the yellow plug in and the black plug in. That's all I've done. Okay. It's showing here that we can detect the router, but there's no network in it. He also received the email that I sent you asking Yeah. a photo of the the box on your wall. Yep. Alright. I'll Yeah. send For that through now. Yeah. Can you send me a picture and also the, like, the wall setup there Yep. for us to check the NTT box and the box the router that we sent you? Yep. Just give me a second. Yeah. Yeah. Sure. Or I can just await it via email. We can hang I'm I'm doing it now. hang this in. Yeah. Okay. Alright. I've just said two. Hello, Dennis? Yep. Yeah.","start_word":0,"end_word":446,"sentiment":"neutral","sentiment_score":-0.01472101870599209},{"text":"Thank you for sending the picture.","start_word":447,"end_word":452,"sentiment":"positive","sentiment_score":0.4842395782470703},{"text":"So is it okay if I give you a callback? What will I'm going Yeah. to do now is forward this picture to the network team? Because I Okay. think there might be an issue with the entity box, the Linham networks, because the router is working well, and we already configure it before we send you. So there's there should be no issue with the router. It's I think this is a network fault. Okay. Okay. Alright then. Yeah.","start_word":453,"end_word":532,"sentiment":"neutral","sentiment_score":0.01655556447803974},{"text":"Thank you.","start_word":533,"end_word":534,"sentiment":"positive","sentiment_score":0.4205515086650848},{"text":"Yeah. Then I'll get back to you once an update Yeah. becomes available. Yep. Okay. Okay. Bye. Yeah.","start_word":535,"end_word":552,"sentiment":"neutral","sentiment_score":0.1043327823281288},{"text":"Sorry for the inconvenience.","start_word":553,"end_word":556,"sentiment":"negative","sentiment_score":-0.34448501467704773},{"text":"Bye for now. Bye.","start_word":557,"end_word":560,"sentiment":"neutral","sentiment_score":-0.00028408411890268326}],"average":{"sentiment":"neutral","sentiment_score":-0.0025808668891637247}}}}