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I was giving you a call just to touch base and have a couple of things to discuss if I haven't interrupted your doom scroll too bad. Cool. But before I jump into it, I do need to let you know our call is recorded. And if I could just get you to confirm security, full name, date, birth address. Perfect. So first things first, how is subdivision and everything going on that side? Yep. Yep. Verdict. Yeah. And just a a little bit a little bit harsh. Well, just make the big development across the road. Do it. Oh, yeah. I love. Alright. Cool. So to be advised, Amazing. Well, I was just reaching out to touch base. So the so, obviously, did application with Zurich for insurance, didn't go ahead. Application with Powell for insurance, they've come back. They are happy to provide insurance and are sending an official offer letter. They have noted that there is a full spine exclusion, which is reviewable five years after your symptom and treatment free. You're currently four years. So in twelve months' time, we can apply to get that removed. So, honestly, I'm actually pretty happy with it. I just needed to touch base and make sure that you were happy with it and issue the revised terms to you to stipulate that you were happy, and we can get that signed off, get that put in place, and get it all finalized. Amazing. Aside from that, the one thing I did notice when I was sort of I jumped onto your file to obviously make this phone call, was that your Mercer account, we wanted to make a change to the investments. And I just wanted to find out whether did you log on and do those yourself? Because if not, there is a form that I can submit to Mercer on your behalf, but I do need it wet signed. So I'd need to either email or post it to you, and I just wanted to confirm which one you were more comfortable with, really. Yeah. Yeah. If you're comfortable to print it, sign it, scan it back to me. Worst case scenario, you could always get Alicia to take in to work and practice for you. Great. Good. Thank you. That's what I I used to do that to my husband all the time. Before I worked in a an office job. I was just like, oh, do you wanna just take this work? Perfect. Cool. I'll get that done. So you'll get two emails from me. One is to sign off to get the the insurance in place. The other one is with that form. Perfect. That was I guess, what I'll do is I might even just pop in my calendar to touch base in a couple of weeks to see how everything's going for you, to see whether you've heard back from the council. They are starting to, aren't they? Just a little bit. Yep. Oh, Benora's lovely. Okay. Cool. Just wait and see where the options kinda lie. Amazing. Cool. Well, just to confirm, just so I can, I guess, overlay and wrap it all up, so how insurance is gonna go in place? We're gonna cancel the insurance that you currently have in the Mercer Fund, alter the investments in the Mercer Fund, and everything's hunky dory kosher from there. We sure did. Let me have another look at my advice document that I did up for you to remember because it was all written on that. So, originally if it opens up anytime soon there we go. So based on income, $182 a year is what we base everything off. That is yours. Begin super contributions into your fund. Where is the amount? I'm speed reading a document from months ago and trying to remember absolutely everything. Going well for me. There's too many pay there's too too many pages. No. That's it. I know it's here. I just have to actually find the page I'm looking for. I keep finding Alicia's stuff. This is the issue with having two in one. No. It's not really an issue. I just have to find the one that's yours. I found the net amount. I know the gross amount's written in the document somewhere. The net amount, so after the tax is taken out from the super provider. Cool. Yeah. It's 15% sorry. 12% of your of your earnings, which is $21,840 per annum. Yeah. Per year, Adam. Do you want me to send it to you in an email? Do you want me to break it down into a weekly amount? No. About 420. Yep. Yep. So it's actually $420 a week. Cool. I'll pop it in an email for you, though. That's okay. I'll get all these documents off to you. It'll either be myself or Maddie that'll send it to you this afternoon, and and we'll get them all done. Too easy. Well, I'll touch base with you guys in a couple of weeks to see how the counts will go. Fingers are crossed. Toes are crossed. Oh, it's the council. I'm optimistic for you, but I'm not holding my breath. Yeah. That's okay. Worst case, no. It's a good chat. Alright. Well, you get back to your doom scroll, and I'll talk to you later. No stress. Bye, Adam. 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Adam. Larissa of q Financial. How are you going? That's good. I honestly don't even think the phone rang.\n\nOh, I love a good doom scroll for the afternoon. Nice. I was giving you a call just to touch base and have a couple of things to discuss if I haven't interrupted your doom scroll too bad. Cool. But before I jump into it, I do need to let you know our call is recorded.\n\nAnd if I could just get you to confirm security, full name, date, birth address. Perfect. So first things first, how is subdivision and everything going on that side? Yep. Yep.\n\nVerdict. Yeah. And just a a little bit a little bit harsh. Well, just make the big development across the road. Do it.\n\nOh, yeah. I love. Alright. Cool. So to be advised, Amazing.\n\nWell, I was just reaching out to touch base. So the so, obviously, did application with Zurich for insurance, didn't go ahead. Application with Powell for insurance, they've come back. They are happy to provide insurance and are sending an official offer letter. They have noted that there is a full spine exclusion, which is reviewable five years after your symptom and treatment free.\n\nYou're currently four years. So in twelve months' time, we can apply to get that removed. So, honestly, I'm actually pretty happy with it. I just needed to touch base and make sure that you were happy with it and issue the revised terms to you to stipulate that you were happy, and we can get that signed off, get that put in place, and get it all finalized. Amazing.\n\nAside from that, the one thing I did notice when I was sort of I jumped onto your file to obviously make this phone call, was that your Mercer account, we wanted to make a change to the investments. And I just wanted to find out whether did you log on and do those yourself? Because if not, there is a form that I can submit to Mercer on your behalf, but I do need it wet signed. So I'd need to either email or post it to you, and I just wanted to confirm which one you were more comfortable with, really. Yeah.\n\nYeah. If you're comfortable to print it, sign it, scan it back to me. Worst case scenario, you could always get Alicia to take in to work and practice for you. Great. Good.\n\nThank you. That's what I I used to do that to my husband all the time. Before I worked in a an office job. I was just like, oh, do you wanna just take this work? Perfect.\n\nCool. I'll get that done. So you'll get two emails from me. One is to sign off to get the the insurance in place. The other one is with that form.\n\nPerfect. That was I guess, what I'll do is I might even just pop in my calendar to touch base in a couple of weeks to see how everything's going for you, to see whether you've heard back from the council. They are starting to, aren't they? Just a little bit. Yep.\n\nOh, Benora's lovely. Okay. Cool. Just wait and see where the options kinda lie. Amazing.\n\nCool. Well, just to confirm, just so I can, I guess, overlay and wrap it all up, so how insurance is gonna go in place? We're gonna cancel the insurance that you currently have in the Mercer Fund, alter the investments in the Mercer Fund, and everything's hunky dory kosher from there. We sure did. Let me have another look at my advice document that I did up for you to remember because it was all written on that.\n\nSo, originally if it opens up anytime soon there we go. So based on income, $182 a year is what we base everything off. That is yours. Begin super contributions into your fund. Where is the amount?\n\nI'm speed reading a document from months ago and trying to remember absolutely everything. Going well for me. There's too many pay there's too too many pages. No. That's it.\n\nI know it's here. I just have to actually find the page I'm looking for. I keep finding Alicia's stuff. This is the issue with having two in one. No.\n\nIt's not really an issue. I just have to find the one that's yours. I found the net amount. I know the gross amount's written in the document somewhere. The net amount, so after the tax is taken out from the super provider.\n\nCool. Yeah. It's 15% sorry. 12% of your of your earnings, which is $21,840 per annum. Yeah.\n\nPer year, Adam. Do you want me to send it to you in an email? Do you want me to break it down into a weekly amount? No. About 420.\n\nYep. Yep. So it's actually $420 a week. Cool. I'll pop it in an email for you, though.\n\nThat's okay. I'll get all these documents off to you. It'll either be myself or Maddie that'll send it to you this afternoon, and and we'll get them all done. Too easy. Well, I'll touch base with you guys in a couple of weeks to see how the counts will go.\n\nFingers are crossed. Toes are crossed. Oh, it's the council. I'm optimistic for you, but I'm not holding my breath. Yeah.\n\nThat's okay. Worst case, no. It's a good chat. Alright. Well, you get back to your doom scroll, and I'll talk to you later.\n\nNo stress. Bye, Adam. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Adam.","start":3.76,"end":4.58,"sentiment":"neutral","sentiment_score":0.10581128299236298},{"text":"Larissa of q Financial.","start":4.64,"end":5.92,"sentiment":"neutral","sentiment_score":0.10994886234402657},{"text":"How are you going?","start":5.92,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.16210919618606567},{"text":"That's good.","start":8.88,"end":9.78,"sentiment":"positive","sentiment_score":0.6142284870147705},{"text":"I honestly don't even think the phone rang.","start":10.48,"end":12.98,"sentiment":"neutral","sentiment_score":-0.09449093183502555}],"sentiment":"neutral","sentiment_score":0.08861921597272157,"num_words":20,"start":3.76,"end":12.98},{"sentences":[{"text":"Oh, I love a good doom scroll for the afternoon.","start":17.515,"end":19.775,"sentiment":"neutral","sentiment_score":0.2755231887102127},{"text":"Nice.","start":19.915,"end":20.415,"sentiment":"positive","sentiment_score":0.3974761962890625},{"text":"I was giving you a call just to touch base and have a couple of things to discuss if I haven't interrupted your doom scroll too bad.","start":25.435,"end":34.04,"sentiment":"neutral","sentiment_score":0.0008982758865588241},{"text":"Cool.","start":36.18,"end":36.5,"sentiment":"neutral","sentiment_score":0.1609775722026825},{"text":"But before I jump into it, I do need to let you know our call is recorded.","start":36.5,"end":39.16,"sentiment":"neutral","sentiment_score":0.029138272189918685}],"sentiment":"neutral","sentiment_score":0.06845160235284961,"num_words":56,"start":17.515,"end":39.16},{"sentences":[{"text":"And if I could just get you to confirm security, full name, date, birth address.","start":39.379997,"end":43.335,"sentiment":"neutral","sentiment_score":0.027089857061704},{"text":"Perfect.","start":50.774998,"end":51.274998,"sentiment":"neutral","sentiment_score":0.3018764853477478},{"text":"So first things first, how is subdivision and everything going on that side?","start":51.815,"end":56.31,"sentiment":"neutral","sentiment_score":0.06497330189897464},{"text":"Yep.","start":68.935005,"end":69.435005,"sentiment":"neutral","sentiment_score":0.008601095527410507},{"text":"Yep.","start":84.055,"end":84.39,"sentiment":"neutral","sentiment_score":-0.04013305902481079}],"sentiment":"neutral","sentiment_score":0.04907565491814767,"num_words":31,"start":39.379997,"end":84.39},{"sentences":[{"text":"Verdict.","start":86.55,"end":87.05,"sentiment":"neutral","sentiment_score":-0.04308987781405449},{"text":"Yeah.","start":96.47,"end":96.79,"sentiment":"neutral","sentiment_score":-0.07093404233455658},{"text":"And just a a little bit a little bit harsh.","start":96.79,"end":99.135,"sentiment":"neutral","sentiment_score":-0.167374187707901},{"text":"Well, just make the big development across the road.","start":109.935005,"end":112.095,"sentiment":"neutral","sentiment_score":-0.11065541290574604},{"text":"Do it.","start":112.095,"end":112.675,"sentiment":"neutral","sentiment_score":-0.11075893044471741}],"sentiment":"neutral","sentiment_score":-0.13066010322907698,"num_words":23,"start":86.55,"end":112.675},{"sentences":[{"text":"Oh, yeah.","start":113.215004,"end":113.79,"sentiment":"neutral","sentiment_score":-0.05587305501103401},{"text":"I love.","start":124.83,"end":125.41,"sentiment":"neutral","sentiment_score":0.3093169331550598},{"text":"Alright.","start":125.55,"end":126.05,"sentiment":"neutral","sentiment_score":0.15330907702445984},{"text":"Cool.","start":126.11,"end":126.61,"sentiment":"neutral","sentiment_score":0.2168741524219513},{"text":"So to be advised, Amazing.","start":126.99,"end":129.61499,"sentiment":"neutral","sentiment_score":0.17609567940235138}],"sentiment":"neutral","sentiment_score":0.1597772166132927,"num_words":11,"start":113.215004,"end":129.61499},{"sentences":[{"text":"Well, I was just reaching out to touch base.","start":132.47499,"end":136.575,"sentiment":"neutral","sentiment_score":0.01566056265599198},{"text":"So the so, obviously, did application with Zurich for insurance, didn't go ahead.","start":137.515,"end":143.275,"sentiment":"neutral","sentiment_score":-0.06322990243251507},{"text":"Application with Powell for insurance, they've come back.","start":143.275,"end":146.31999,"sentiment":"neutral","sentiment_score":-0.014138101483695209},{"text":"They are happy to provide insurance and are sending an official offer letter.","start":146.31999,"end":151.86,"sentiment":"neutral","sentiment_score":0.31254668419177717},{"text":"They have noted that there is a full spine exclusion, which is reviewable five years after your symptom and treatment free.","start":153.59999,"end":163.055,"sentiment":"neutral","sentiment_score":-0.07353433097402255}],"sentiment":"neutral","sentiment_score":0.026949022882035933,"num_words":64,"start":132.47499,"end":163.055},{"sentences":[{"text":"You're currently four years.","start":163.055,"end":164.435,"sentiment":"neutral","sentiment_score":-0.08045497722923756},{"text":"So in twelve months' time, we can apply to get that removed.","start":164.495,"end":167.715,"sentiment":"neutral","sentiment_score":-0.032484333806981645},{"text":"So, honestly, I'm actually pretty happy with it.","start":169.775,"end":172.995,"sentiment":"positive","sentiment_score":0.5134231019765139},{"text":"I just needed to touch base and make sure that you were happy with it and issue the revised terms to you to stipulate that you were happy, and we can get that signed off, get that put in place, and get it all finalized.","start":175.11,"end":188.89499,"sentiment":"positive","sentiment_score":0.33834896319442326},{"text":"Amazing.","start":192.715,"end":193.215,"sentiment":"positive","sentiment_score":0.6499637365341187}],"sentiment":"neutral","sentiment_score":0.27530599973563635,"num_words":70,"start":163.055,"end":193.215},{"sentences":[{"text":"Aside from that, the one thing I did notice when I was sort of I jumped onto your file to obviously make this phone call, was that your Mercer account, we wanted to make a change to the investments.","start":194.23499,"end":205.74,"sentiment":"neutral","sentiment_score":0.09710929313531289},{"text":"And I just wanted to find out whether did you log on and do those yourself?","start":207.40001,"end":211.32,"sentiment":"neutral","sentiment_score":0.030597208300605416},{"text":"Because if not, there is a form that I can submit to Mercer on your behalf, but I do need it wet signed.","start":211.32,"end":220.395,"sentiment":"neutral","sentiment_score":0.01623185092340345},{"text":"So I'd need to either email or post it to you, and I just wanted to confirm which one you were more comfortable with, really.","start":221.335,"end":226.635,"sentiment":"neutral","sentiment_score":0.06789890505373478},{"text":"Yeah.","start":237.86,"end":238.26001,"sentiment":"neutral","sentiment_score":0.049759216606616974}],"sentiment":"neutral","sentiment_score":0.06151329018533803,"num_words":104,"start":194.23499,"end":238.26001},{"sentences":[{"text":"Yeah.","start":238.26001,"end":238.58,"sentiment":"neutral","sentiment_score":0.04339839518070221},{"text":"If you're comfortable to print it, sign it, scan it back to me.","start":238.58,"end":241.32,"sentiment":"neutral","sentiment_score":0.06356644859680763},{"text":"Worst case scenario, you could always get Alicia to take in to work and practice for you.","start":246.575,"end":250.915,"sentiment":"neutral","sentiment_score":-0.0024550233912818574},{"text":"Great.","start":252.97499,"end":253.215,"sentiment":"positive","sentiment_score":0.36563193798065186},{"text":"Good.","start":253.215,"end":253.535,"sentiment":"positive","sentiment_score":0.36151182651519775}],"sentiment":"neutral","sentiment_score":0.04712638162979574,"num_words":33,"start":238.26001,"end":253.535},{"sentences":[{"text":"Thank you.","start":253.535,"end":253.935,"sentiment":"positive","sentiment_score":0.420641764998436},{"text":"That's what I I used to do that to my husband all the time.","start":253.935,"end":256.995,"sentiment":"neutral","sentiment_score":0.09173594361969403},{"text":"Before I worked in a an office job.","start":257.935,"end":260.13,"sentiment":"neutral","sentiment_score":0.024101010989397764},{"text":"I was just like, oh, do you wanna just take this work?","start":260.13,"end":265.01,"sentiment":"neutral","sentiment_score":0.052444929257035255},{"text":"Perfect.","start":271.39,"end":271.89,"sentiment":"positive","sentiment_score":0.4359743297100067}],"sentiment":"neutral","sentiment_score":0.09145157592924866,"num_words":37,"start":253.535,"end":271.89},{"sentences":[{"text":"Cool.","start":271.95,"end":272.19,"sentiment":"neutral","sentiment_score":0.09803438186645508},{"text":"I'll get that done.","start":272.19,"end":272.99002,"sentiment":"neutral","sentiment_score":0.14856959134340286},{"text":"So you'll get two emails from me.","start":272.99002,"end":274.59,"sentiment":"neutral","sentiment_score":0.08378948590585164},{"text":"One is to sign off to get the the insurance in place.","start":274.59,"end":280.56497,"sentiment":"neutral","sentiment_score":0.055241343565285206},{"text":"The other one is with that form.","start":280.56497,"end":283.865,"sentiment":"neutral","sentiment_score":0.038361968738692145}],"sentiment":"neutral","sentiment_score":0.07129900169468695,"num_words":31,"start":271.95,"end":283.865},{"sentences":[{"text":"Perfect.","start":286.085,"end":286.585,"sentiment":"positive","sentiment_score":0.6485656499862671},{"text":"That was I guess, what I'll do is I might even just pop in my calendar to touch base in a couple of weeks to see how everything's going for you, to see whether you've heard back from the council.","start":286.965,"end":305.715,"sentiment":"neutral","sentiment_score":0.12237890441901982},{"text":"They are starting to, aren't they?","start":314.815,"end":316.255,"sentiment":"neutral","sentiment_score":-0.053325715785225235},{"text":"Just a little bit.","start":316.255,"end":317.19,"sentiment":"neutral","sentiment_score":-0.03435672353953123},{"text":"Yep.","start":326.31,"end":326.81,"sentiment":"neutral","sentiment_score":0.10303520411252975}],"sentiment":"neutral","sentiment_score":0.09979568926904064,"num_words":52,"start":286.085,"end":326.81},{"sentences":[{"text":"Oh, Benora's lovely.","start":327.11002,"end":328.49,"sentiment":"positive","sentiment_score":0.4173624316851298},{"text":"Okay.","start":334.485,"end":334.985,"sentiment":"neutral","sentiment_score":-0.012484504841268064},{"text":"Cool.","start":336.085,"end":336.585,"sentiment":"neutral","sentiment_score":0.104963518679142},{"text":"Just wait and see where the options kinda lie.","start":337.04498,"end":339.38498,"sentiment":"neutral","sentiment_score":0.02269037812948227},{"text":"Amazing.","start":341.365,"end":341.865,"sentiment":"positive","sentiment_score":0.4286547899246216}],"sentiment":"neutral","sentiment_score":0.1318289667988817,"num_words":15,"start":327.11002,"end":341.865},{"sentences":[{"text":"Cool.","start":342.00497,"end":342.50497,"sentiment":"neutral","sentiment_score":0.30449768900871277},{"text":"Well, just to confirm, just so I can, I guess, overlay and wrap it all up, so how insurance is gonna go in place?","start":343.65,"end":350.39,"sentiment":"neutral","sentiment_score":0.058596507646143436},{"text":"We're gonna cancel the insurance that you currently have in the Mercer Fund, alter the investments in the Mercer Fund, and everything's hunky dory kosher from there.","start":350.53,"end":362.165,"sentiment":"neutral","sentiment_score":-0.06522262634502517},{"text":"We sure did.","start":369.185,"end":370.325,"sentiment":"neutral","sentiment_score":-0.0304034265379111},{"text":"Let me have another look at my advice document that I did up for you to remember because it was all written on that.","start":370.46503,"end":379.01,"sentiment":"neutral","sentiment_score":0.006492890417575836}],"sentiment":"neutral","sentiment_score":0.00018255761529825911,"num_words":79,"start":342.00497,"end":379.01},{"sentences":[{"text":"So, originally if it opens up anytime soon there we go.","start":384.475,"end":394.015,"sentiment":"neutral","sentiment_score":0.014945969578217377},{"text":"So based on income, $182 a year is what we base everything off.","start":395.195,"end":405.08,"sentiment":"neutral","sentiment_score":0.029602521027509984},{"text":"That is yours.","start":409.3,"end":410.84,"sentiment":"neutral","sentiment_score":0.05067384491364161},{"text":"Begin super contributions into your fund.","start":412.445,"end":416.065,"sentiment":"neutral","sentiment_score":0.05177467409521341},{"text":"Where is the amount?","start":420.605,"end":421.98502,"sentiment":"neutral","sentiment_score":0.006668883142992854}],"sentiment":"neutral","sentiment_score":0.028069825691951288,"num_words":37,"start":384.475,"end":421.98502},{"sentences":[{"text":"I'm speed reading a document from months ago and trying to remember absolutely everything.","start":430.65,"end":435.55,"sentiment":"neutral","sentiment_score":0.005694713443517685},{"text":"Going well for me.","start":438.72998,"end":439.875,"sentiment":"neutral","sentiment_score":0.03990516159683466},{"text":"There's too many pay there's too too many pages.","start":440.275,"end":442.295,"sentiment":"negative","sentiment_score":-0.3459189037481944},{"text":"No.","start":446.515,"end":446.755,"sentiment":"neutral","sentiment_score":-0.1861358880996704},{"text":"That's it.","start":446.755,"end":447.495,"sentiment":"neutral","sentiment_score":-0.17932017147541046}],"sentiment":"neutral","sentiment_score":-0.11395665767292182,"num_words":30,"start":430.65,"end":447.495},{"sentences":[{"text":"I know it's here.","start":447.635,"end":448.275,"sentiment":"neutral","sentiment_score":-0.12292244471609592},{"text":"I just have to actually find the page I'm looking for.","start":448.275,"end":450.615,"sentiment":"neutral","sentiment_score":-0.07018788463690064},{"text":"I keep finding Alicia's stuff.","start":456.16,"end":457.86,"sentiment":"neutral","sentiment_score":-0.22432987987995148},{"text":"This is the issue with having two in one.","start":462.4,"end":464.58,"sentiment":"neutral","sentiment_score":-0.18469940457079145},{"text":"No.","start":464.72,"end":464.88,"sentiment":"neutral","sentiment_score":-0.13890278339385986}],"sentiment":"neutral","sentiment_score":-0.13955344446003437,"num_words":30,"start":447.635,"end":464.88},{"sentences":[{"text":"It's not really an issue.","start":464.88,"end":466.02,"sentiment":"neutral","sentiment_score":-0.12294376343488693},{"text":"I just have to find the one that's yours.","start":466.2,"end":468.66,"sentiment":"neutral","sentiment_score":-0.08459274884727266},{"text":"I found the net amount.","start":477.005,"end":478.465,"sentiment":"neutral","sentiment_score":-0.019013290479779243},{"text":"I know the gross amount's written in the document somewhere.","start":479.005,"end":481.665,"sentiment":"neutral","sentiment_score":-0.017504104226827622},{"text":"The net amount, so after the tax is taken out from the super provider.","start":487.66998,"end":493.93,"sentiment":"neutral","sentiment_score":-0.011936387146956154}],"sentiment":"neutral","sentiment_score":-0.04216908073312668,"num_words":43,"start":464.88,"end":493.93},{"sentences":[{"text":"Cool.","start":502.725,"end":503.225,"sentiment":"neutral","sentiment_score":0.10285387188196182},{"text":"Yeah.","start":503.605,"end":503.845,"sentiment":"neutral","sentiment_score":0.061511196196079254},{"text":"It's 15% sorry.","start":503.845,"end":506.08502,"sentiment":"neutral","sentiment_score":0.03268712696929773},{"text":"12% of your of your earnings, which is $21,840 per annum.","start":506.08502,"end":513.93,"sentiment":"neutral","sentiment_score":0.008770585398782383},{"text":"Yeah.","start":515.35,"end":515.67,"sentiment":"neutral","sentiment_score":0.013194238767027857}],"sentiment":"neutral","sentiment_score":0.02188806630232755,"num_words":17,"start":502.725,"end":515.67},{"sentences":[{"text":"Per year, Adam.","start":515.67,"end":516.64996,"sentiment":"neutral","sentiment_score":0.017697731653849285},{"text":"Do you want me to send it to you in an email?","start":522.925,"end":524.705,"sentiment":"neutral","sentiment_score":0.1027858518064022},{"text":"Do you want me to break it down into a weekly amount?","start":528.045,"end":530.305,"sentiment":"neutral","sentiment_score":0.02351525945899387},{"text":"No.","start":539.64,"end":539.96,"sentiment":"neutral","sentiment_score":-0.007555064745247364},{"text":"About 420.","start":539.96,"end":541.58,"sentiment":"neutral","sentiment_score":-0.0020178736303932965}],"sentiment":"neutral","sentiment_score":0.05190385727134223,"num_words":30,"start":515.67,"end":541.58},{"sentences":[{"text":"Yep.","start":541.88,"end":542.38,"sentiment":"neutral","sentiment_score":0.08078822493553162},{"text":"Yep.","start":546.36005,"end":546.86005,"sentiment":"neutral","sentiment_score":0.12975037097930908},{"text":"So it's actually $420 a week.","start":547.56,"end":549.695,"sentiment":"neutral","sentiment_score":0.07788190990686417},{"text":"Cool.","start":554.635,"end":555.135,"sentiment":"neutral","sentiment_score":0.24498042464256287},{"text":"I'll pop it in an email for you, though.","start":555.195,"end":557.215,"sentiment":"neutral","sentiment_score":0.1115442564090093}],"sentiment":"neutral","sentiment_score":0.10703937709331512,"num_words":18,"start":541.88,"end":557.215},{"sentences":[{"text":"That's okay.","start":559.435,"end":560.255,"sentiment":"neutral","sentiment_score":0.2213490828871727},{"text":"I'll get all these documents off to you.","start":560.31,"end":561.91,"sentiment":"neutral","sentiment_score":0.16835707239806652},{"text":"It'll either be myself or Maddie that'll send it to you this afternoon, and and we'll get them all done.","start":561.91,"end":568.17,"sentiment":"neutral","sentiment_score":0.13774265460669993},{"text":"Too easy.","start":570.63,"end":571.27,"sentiment":"positive","sentiment_score":0.3411732167005539},{"text":"Well, I'll touch base with you guys in a couple of weeks to see how the counts will go.","start":571.27,"end":575.13,"sentiment":"neutral","sentiment_score":0.1645820042804668}],"sentiment":"neutral","sentiment_score":0.16380024219260497,"num_words":51,"start":559.435,"end":575.13},{"sentences":[{"text":"Fingers are crossed.","start":577.27496,"end":578.315,"sentiment":"neutral","sentiment_score":0.1596888800462087},{"text":"Toes are crossed.","start":578.315,"end":579.21497,"sentiment":"neutral","sentiment_score":0.03386735419432322},{"text":"Oh, it's the council.","start":586.555,"end":588.33496,"sentiment":"neutral","sentiment_score":-0.052893517538905144},{"text":"I'm optimistic for you, but I'm not holding my breath.","start":589.115,"end":592.97003,"sentiment":"neutral","sentiment_score":-0.15133928842842578},{"text":"Yeah.","start":601.03,"end":601.27,"sentiment":"neutral","sentiment_score":-0.04035312682390213}],"sentiment":"neutral","sentiment_score":-0.056411970406770706,"num_words":21,"start":577.27496,"end":601.27},{"sentences":[{"text":"That's okay.","start":601.27,"end":601.99,"sentiment":"neutral","sentiment_score":-0.042802225798368454},{"text":"Worst case, no.","start":601.99,"end":603.13,"sentiment":"neutral","sentiment_score":-0.18257573246955872},{"text":"It's a good chat.","start":603.365,"end":604.185,"sentiment":"neutral","sentiment_score":0.012392939068377018},{"text":"Alright.","start":607.44495,"end":607.845,"sentiment":"neutral","sentiment_score":0.11040621995925903},{"text":"Well, you get back to your doom scroll, and I'll talk to you later.","start":607.845,"end":612.02496,"sentiment":"neutral","sentiment_score":0.09038655034133367}],"sentiment":"neutral","sentiment_score":0.033002418000251055,"num_words":24,"start":601.27,"end":612.02496},{"sentences":[{"text":"No stress.","start":614.64496,"end":615.285,"sentiment":"neutral","sentiment_score":0.16284487396478653},{"text":"Bye, Adam.","start":615.285,"end":615.845,"sentiment":"neutral","sentiment_score":0.1421928107738495},{"text":"Bye.","start":615.845,"end":616.345,"sentiment":"neutral","sentiment_score":0.11374180763959885}],"sentiment":"neutral","sentiment_score":0.14476343542337416,"num_words":5,"start":614.64496,"end":616.345}]}}]},{"alternatives":[{"transcript":"Hello? Good. Thank you. Oh, I was, yeah, I was sitting on it just desk scrolling stuff. Oh, yeah. A bit of a doom scroll. Yeah. What can I do for you? Mhmm. That's okay. 4 Uplands Court, Calais. 02/02/1995. Well, they actually came they had to do a site visit today and sorta see whether we have to do a $400,000 road upgrade for a turbine channel. Yeah. So that was today, and we haven't found out yet. So depending on that, it'll either go ahead or or it won't. So we're sort of just waiting on that at the moment, seeing what the council wants to do with that with the verdict. So but if they make us do that, then it's a bit out of our our scope. So our range of price to do that. So yeah. Well, they seem it's hard because they've made, like, the big development across the road, do it, and they seem to try and get everyone to do it. So yeah. Yeah. So we're sort out a standstill at the moment. Yeah. It comes through and we'll go from there. Really? Yeah. Yeah. Mhmm. Okay. Yeah. Yeah. That sounds sounds great. Mhmm. Okay. Maybe we go if you post it oh, no. Let me just email it to me, and I'll I'll print it off. Yeah. I just okay. I don't know if I got ink, but I think I do. But that's not a problem. Yeah. I probably will actually. Just yeah. Smart. Smart. Yeah. Email that to me or not? I'll get that sorted for you. Okay. Yep. Yep. Yeah. Yeah. And then if it doesn't go through, I guess we'll just try and buy some lamp up now that house prices are sort of coming down a little bit. Yeah. Yeah. So we might even look at doing something like that, moving to Tweeds or somewhere down there, Benora. Yeah. Yeah. So we still got some options if it doesn't go go ahead, so it's not the end of the world. Yeah. Yeah. Yeah. Mhmm. Okay. How much should I sort of be putting away into my super? Was did we discuss that? I can't even remember. Yeah. That's Of what's in there? Island. A year. A year. Yep. Okay. Alright. Perfect. Yes, please. Better. About 400. About about 400. Yeah. Okay. Thank you. Yeah. Okay. Alright. Perfect. Yep. Okay. Can do. Can do. Oh. Yeah. Yes, please. Yep. Alright. Perfect. Yep. Sounds good. Yeah. Okay. Hopefully, it goes well. So we'll find out soon. Hopefully, this week, but probably not. Yeah. Yeah. I might not tell anything else. When you're in again, I'm supposed to be in limbo. Yeah. Yeah. Yeah. I will. Alright. Thanks for the call, sir. It's okay. Bye. Bye 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Good. Thank you. Oh, I was, yeah, I was sitting on it just desk scrolling stuff. Oh, yeah.\n\nA bit of a doom scroll. Yeah. What can I do for you? Mhmm. That's okay.\n\n4 Uplands Court, Calais. 02/02/1995. Well, they actually came they had to do a site visit today and sorta see whether we have to do a $400,000 road upgrade for a turbine channel. Yeah. So that was today, and we haven't found out yet.\n\nSo depending on that, it'll either go ahead or or it won't. So we're sort of just waiting on that at the moment, seeing what the council wants to do with that with the verdict. So but if they make us do that, then it's a bit out of our our scope. So our range of price to do that. So yeah.\n\nWell, they seem it's hard because they've made, like, the big development across the road, do it, and they seem to try and get everyone to do it. So yeah. Yeah. So we're sort out a standstill at the moment. Yeah.\n\nIt comes through and we'll go from there. Really? Yeah. Yeah. Mhmm.\n\nOkay. Yeah. Yeah. That sounds sounds great. Mhmm.\n\nOkay. Maybe we go if you post it oh, no. Let me just email it to me, and I'll I'll print it off. Yeah. I just okay.\n\nI don't know if I got ink, but I think I do. But that's not a problem. Yeah. I probably will actually. Just yeah.\n\nSmart. Smart. Yeah. Email that to me or not? I'll get that sorted for you.\n\nOkay. Yep. Yep. Yeah. Yeah.\n\nAnd then if it doesn't go through, I guess we'll just try and buy some lamp up now that house prices are sort of coming down a little bit. Yeah. Yeah. So we might even look at doing something like that, moving to Tweeds or somewhere down there, Benora. Yeah.\n\nYeah. So we still got some options if it doesn't go go ahead, so it's not the end of the world. Yeah. Yeah. Yeah.\n\nMhmm. Okay. How much should I sort of be putting away into my super? Was did we discuss that? I can't even remember.\n\nYeah. That's Of what's in there? Island. A year. A year.\n\nYep. Okay. Alright. Perfect. Yes, please.\n\nBetter. About 400. About about 400. Yeah. Okay.\n\nThank you. Yeah. Okay. Alright. Perfect.\n\nYep. Okay. Can do. Can do. Oh.\n\nYeah. Yes, please. Yep. Alright. Perfect.\n\nYep. Sounds good. Yeah. Okay. Hopefully, it goes well.\n\nSo we'll find out soon. Hopefully, this week, but probably not. Yeah. Yeah. I might not tell anything else.\n\nWhen you're in again, I'm supposed to be in limbo. Yeah. Yeah. Yeah. I will.\n\nAlright. Thanks for the call, sir. It's okay. Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.025236357003450394},{"text":"Good.","start":7.04,"end":7.3599997,"sentiment":"positive","sentiment_score":0.6035670042037964},{"text":"Thank you.","start":7.3599997,"end":8.1,"sentiment":"positive","sentiment_score":0.7116843163967133},{"text":"Oh, I was, yeah, I was sitting on it just desk scrolling stuff.","start":14.065,"end":16.885,"sentiment":"neutral","sentiment_score":-0.022555298816699248},{"text":"Oh, yeah.","start":19.265,"end":19.585,"sentiment":"neutral","sentiment_score":0.1368015632033348}],"sentiment":"neutral","sentiment_score":0.10697664398896067,"num_words":19,"start":1.92,"end":19.585},{"sentences":[{"text":"A bit of a doom scroll.","start":19.585,"end":20.785,"sentiment":"neutral","sentiment_score":0.19341517239809036},{"text":"Yeah.","start":20.785,"end":21.285,"sentiment":"neutral","sentiment_score":0.07826320827007294},{"text":"What can I do 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do.","start":553.225,"end":554.045,"sentiment":"neutral","sentiment_score":0.20464612543582916},{"text":"Oh.","start":555.065,"end":555.565,"sentiment":"neutral","sentiment_score":0.11992891132831572}],"sentiment":"neutral","sentiment_score":0.15231009253433772,"num_words":7,"start":550.58496,"end":555.565},{"sentences":[{"text":"Yeah.","start":557.44,"end":557.76,"sentiment":"neutral","sentiment_score":0.08735333383083344},{"text":"Yes, please.","start":557.76,"end":558.66003,"sentiment":"neutral","sentiment_score":0.12605652585625648},{"text":"Yep.","start":568.56,"end":568.64,"sentiment":"neutral","sentiment_score":0.1381937861442566},{"text":"Alright.","start":568.64,"end":569.12,"sentiment":"neutral","sentiment_score":0.23417308926582336},{"text":"Perfect.","start":569.12,"end":569.62,"sentiment":"positive","sentiment_score":0.42384833097457886}],"sentiment":"neutral","sentiment_score":0.1892802653213342,"num_words":6,"start":557.44,"end":569.62},{"sentences":[{"text":"Yep.","start":575.195,"end":575.695,"sentiment":"neutral","sentiment_score":0.19136349856853485},{"text":"Sounds good.","start":575.995,"end":576.815,"sentiment":"positive","sentiment_score":0.35109108686447144},{"text":"Yeah.","start":579.835,"end":579.995,"sentiment":"neutral","sentiment_score":0.08421221375465393},{"text":"Okay.","start":579.995,"end":580.495,"sentiment":"neutral","sentiment_score":0.1389213800430298},{"text":"Hopefully, it goes well.","start":580.715,"end":581.835,"sentiment":"neutral","sentiment_score":0.2561928369104862}],"sentiment":"neutral","sentiment_score":0.23793895708190071,"num_words":9,"start":575.195,"end":581.835},{"sentences":[{"text":"So we'll find out soon.","start":581.835,"end":583.215,"sentiment":"neutral","sentiment_score":0.10826877877116203},{"text":"Hopefully, this week, but probably not.","start":583.355,"end":586.735,"sentiment":"neutral","sentiment_score":-0.12718638901909193},{"text":"Yeah.","start":589.27997,"end":589.77997,"sentiment":"neutral","sentiment_score":-0.04758867621421814},{"text":"Yeah.","start":595.51996,"end":595.75995,"sentiment":"neutral","sentiment_score":-0.1508442759513855},{"text":"I might not tell anything else.","start":595.75995,"end":597.38,"sentiment":"neutral","sentiment_score":-0.20145400365193686}],"sentiment":"neutral","sentiment_score":-0.0857332323334719,"num_words":19,"start":581.835,"end":597.38},{"sentences":[{"text":"When you're in again, I'm supposed to be in limbo.","start":597.6,"end":600.18,"sentiment":"neutral","sentiment_score":-0.2162572145462036},{"text":"Yeah.","start":603.91504,"end":604.41504,"sentiment":"neutral","sentiment_score":0.0498281829059124},{"text":"Yeah.","start":604.875,"end":605.375,"sentiment":"neutral","sentiment_score":0.060078419744968414},{"text":"Yeah.","start":607.03503,"end":607.53503,"sentiment":"neutral","sentiment_score":0.07026994973421097},{"text":"I will.","start":609.675,"end":610.41504,"sentiment":"neutral","sentiment_score":0.10329560190439224}],"sentiment":"neutral","sentiment_score":-0.11838695928454399,"num_words":15,"start":597.6,"end":610.41504},{"sentences":[{"text":"Alright.","start":612.155,"end":612.555,"sentiment":"neutral","sentiment_score":0.25487735867500305},{"text":"Thanks for the call, sir.","start":612.555,"end":613.59503,"sentiment":"positive","sentiment_score":0.5588943719863891},{"text":"It's okay.","start":613.59503,"end":614.255,"sentiment":"neutral","sentiment_score":0.303104430437088},{"text":"Bye.","start":615.195,"end":615.695,"sentiment":"neutral","sentiment_score":0.1247740313410759},{"text":"Bye bye.","start":616.075,"end":616.815,"sentiment":"neutral","sentiment_score":0.012040562927722945}],"sentiment":"positive","sentiment_score":0.345855748788877,"num_words":11,"start":612.155,"end":616.815}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Adam. Larissa of q Financial. How are you going?\n\nChannel 1: Good. Thank you.\n\nChannel 0: That's good. I honestly don't even think the phone rang.\n\nChannel 1: Oh, I was, yeah, I was sitting on it just desk scrolling stuff.\n\nChannel 0: Oh, I love a good doom scroll for the\n\nChannel 1: Oh,\n\nChannel 0: afternoon.\n\nChannel 1: yeah. A bit of\n\nChannel 0: Nice.\n\nChannel 1: a doom scroll. Yeah. What can I do for you?\n\nChannel 0: I was giving you a call just to touch base and have a\n\nChannel 1: Mhmm.\n\nChannel 0: couple of things to discuss if I haven't interrupted your doom scroll too bad.\n\nChannel 1: That's okay.\n\nChannel 0: Cool. But before I jump into it, I do need to let you know our call is recorded. And if I could just get you to confirm security, full name, date, birth address.\n\nChannel 1: 4 Uplands Court, Calais. 02/02/1995.\n\nChannel 0: Perfect. So first things first, how is subdivision and everything going on that side?\n\nChannel 1: Well, they actually came they had to do a site visit today and sorta see whether we have to do a $400,000 road upgrade for a turbine channel.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. So that was today, and we haven't found out yet. So depending on that, it'll either go ahead or or it won't. So we're sort of just waiting on that at the moment, seeing\n\nChannel 0: Yep.\n\nChannel 1: what the council wants to do with\n\nChannel 0: Verdict.\n\nChannel 1: that with the verdict. So but if they make us do that, then it's a bit out of our our scope. So our range of price to do that. So\n\nChannel 0: Yeah. And just a a little bit a little bit harsh.\n\nChannel 1: yeah. Well, they seem it's hard because they've made, like, the big development across the road, do it, and they seem to try and get everyone to do it. So\n\nChannel 0: Well, just make the big development across the road. Do it.\n\nChannel 1: yeah.\n\nChannel 0: Oh, yeah.\n\nChannel 1: Yeah. So we're sort out a standstill at the moment. Yeah. It comes through and we'll go from there. Really?\n\nChannel 0: I love. Alright. Cool. So to be advised, Amazing.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Well, I was just reaching out to touch base.\n\nChannel 1: Mhmm.\n\nChannel 0: So the so, obviously, did application with Zurich for insurance, didn't go ahead. Application with Powell for insurance, they've come back. They are happy to provide insurance and are sending an official offer letter. They have noted that there is a full spine exclusion, which is reviewable five years after your symptom and treatment free. You're currently four years.\n\nSo in twelve\n\nChannel 1: Okay.\n\nChannel 0: months' time, we can apply to get that removed.\n\nChannel 1: Yeah.\n\nChannel 0: So, honestly, I'm actually pretty happy with it. I just needed to touch base and make sure that you were happy with it and issue the revised terms to you to stipulate that you were happy, and we can get that signed off, get that put in place, and get it all finalized.\n\nChannel 1: Yeah. That sounds sounds great.\n\nChannel 0: Amazing. Aside from that, the one thing I did notice when I was sort of I jumped onto your file to obviously make this phone call, was that your Mercer account, we wanted to make a change to the investments. And I just wanted to find out whether did you log on and do those yourself? Because if not, there is a form that I can submit to Mercer on your behalf,\n\nChannel 1: Mhmm.\n\nChannel 0: but I do need it wet\n\nChannel 1: Okay.\n\nChannel 0: signed. So I'd need to either email or post it to you, and I just wanted to confirm which one you were more comfortable with, really.\n\nChannel 1: Maybe we go if you post it oh, no. Let me just email it to me, and I'll I'll print it off.\n\nChannel 0: Yeah. Yeah. If you're\n\nChannel 1: Yeah.\n\nChannel 0: comfortable to print it, sign it, scan it back to me.\n\nChannel 1: I just okay. I don't know if I got ink, but I think I do.\n\nChannel 0: Worst\n\nChannel 1: But\n\nChannel 0: case\n\nChannel 1: that's\n\nChannel 0: scenario,\n\nChannel 1: not a\n\nChannel 0: you\n\nChannel 1: problem.\n\nChannel 0: could always get Alicia to take in to work and practice for you.\n\nChannel 1: Yeah. I probably will actually.\n\nChannel 0: Great. Good. Thank you. That's what I I used to do that to my husband all the time.\n\nChannel 1: Just yeah.\n\nChannel 0: Before\n\nChannel 1: Smart.\n\nChannel 0: I worked\n\nChannel 1: Smart.\n\nChannel 0: in a an office job. I was just like, oh, do you wanna just take this work?\n\nChannel 1: Yeah. Email that to me or not? I'll get that sorted for you.\n\nChannel 0: Perfect. Cool. I'll get that done. So you'll get two emails from me. One is to sign off to get the the insurance in place.\n\nThe other one is with that form.\n\nChannel 1: Okay.\n\nChannel 0: Perfect.\n\nChannel 1: Yep.\n\nChannel 0: That was\n\nChannel 1: Yep.\n\nChannel 0: I guess, what I'll do is I might even just pop in my calendar to touch base in a couple of weeks to see how everything's going for you, to see whether you've\n\nChannel 1: Yeah.\n\nChannel 0: heard back from\n\nChannel 1: Yeah.\n\nChannel 0: the council.\n\nChannel 1: And then if it doesn't go through, I guess we'll just try and buy some lamp up now that house prices are sort of coming down a little bit.\n\nChannel 0: They are starting to, aren't they? Just a little bit.\n\nChannel 1: Yeah. Yeah. So we might even look at doing something like that, moving to Tweeds or somewhere down there, Benora.\n\nChannel 0: Yep. Oh, Benora's lovely.\n\nChannel 1: Yeah. Yeah. So we still got some options if it doesn't go go ahead, so it's not the end\n\nChannel 0: Okay.\n\nChannel 1: of the world.\n\nChannel 0: Cool.\n\nChannel 1: Yeah.\n\nChannel 0: Just wait and see where the options kinda lie.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Amazing. Cool. Well, just to confirm, just so I can, I guess, overlay and wrap it all up, so how insurance is gonna go in place? We're gonna cancel the insurance that you currently have in the Mercer Fund, alter the\n\nChannel 1: Mhmm.\n\nChannel 0: investments in the Mercer Fund, and everything's hunky dory kosher from there.\n\nChannel 1: Okay. How much should I sort of be putting away into my super? Was did we discuss that? I can't even remember.\n\nChannel 0: We sure did. Let me have another look at my advice document that I did up for you to remember because it was all written on that. So, originally if it opens up anytime soon there we go. So based on income, $182 a year is what we base everything off. That is yours.\n\nBegin super contributions into your fund. Where is the amount? I'm speed reading a document from months ago and trying to remember absolutely everything. Going well for me. There's too many pay there's too too many pages.\n\nNo. That's it. I know it's here. I just have to actually find the page I'm looking for. I keep finding Alicia's stuff.\n\nThis is the issue with having two in one. No. It's\n\nChannel 1: Yeah.\n\nChannel 0: not really\n\nChannel 1: That's\n\nChannel 0: an issue. I just have to find the one that's yours. I found the net amount. I know the gross amount's written in the document somewhere.\n\nChannel 1: Of what's in there?\n\nChannel 0: The net amount, so after the tax is taken out from the\n\nChannel 1: Island.\n\nChannel 0: super provider. Cool. Yeah. It's 15% sorry. 12% of your of your earnings, which is $21,840 per annum.\n\nChannel 1: A year. A year.\n\nChannel 0: Yeah. Per year, Adam.\n\nChannel 1: Yep. Okay. Alright. Perfect.\n\nChannel 0: Do you want me to send it to you in an email?\n\nChannel 1: Yes, please.\n\nChannel 0: Do you want me to break it down into a weekly amount?\n\nChannel 1: Better. About 400. About about 400. Yeah. Okay.\n\nChannel 0: No. About 420. Yep.\n\nChannel 1: Thank you. Yeah. Okay. Alright. Perfect.\n\nChannel 0: Yep. So it's actually $420 a week.\n\nChannel 1: Yep. Okay. Can do. Can do.\n\nChannel 0: Cool.\n\nChannel 1: Oh.\n\nChannel 0: I'll pop it in an email for you, though.\n\nChannel 1: Yeah. Yes, please.\n\nChannel 0: That's okay. I'll get all these documents off to you. It'll either be myself or Maddie that'll send it to you this afternoon, and and we'll get them all done.\n\nChannel 1: Yep. Alright. Perfect.\n\nChannel 0: Too easy. Well, I'll touch base with you guys in a couple of weeks to see how the counts will go.\n\nChannel 1: Yep. Sounds good.\n\nChannel 0: Fingers are crossed. Toes are crossed.\n\nChannel 1: Yeah. Okay. Hopefully, it goes well. So we'll find out soon. Hopefully, this week, but probably not.\n\nChannel 0: Oh, it's the council. I'm\n\nChannel 1: Yeah.\n\nChannel 0: optimistic for you, but I'm not holding my breath.\n\nChannel 1: Yeah. I might not tell anything else. When you're in again, I'm supposed to be in limbo.\n\nChannel 0: Yeah. That's okay. Worst case, no. It's a good chat.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Alright. Well, you get back to your doom scroll,\n\nChannel 1: I\n\nChannel 0: and\n\nChannel 1: will.\n\nChannel 0: I'll talk to you later.\n\nChannel 1: Alright. Thanks for the call, sir. It's okay.\n\nChannel 0: No stress.\n\nChannel 1: Bye.\n\nChannel 0: Bye, Adam. Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.025236357003450394}],"sentiment":"neutral","sentiment_score":0.025236357003450394,"channel":1,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Hi, Adam.","start":3.76,"end":4.58,"sentiment":"neutral","sentiment_score":0.10581128299236298},{"text":"Larissa of q Financial.","start":4.64,"end":5.92,"sentiment":"neutral","sentiment_score":0.10994886234402657},{"text":"How are you going?","start":5.92,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.16210919618606567}],"sentiment":"neutral","sentiment_score":0.1299854800105095,"channel":0,"num_words":10,"start":3.76,"end":6.8199997},{"sentences":[{"text":"Good.","start":7.04,"end":7.3599997,"sentiment":"positive","sentiment_score":0.6035670042037964},{"text":"Thank you.","start":7.3599997,"end":8.1,"sentiment":"positive","sentiment_score":0.7116843163967133}],"sentiment":"positive","sentiment_score":0.6756452123324076,"channel":1,"num_words":3,"start":7.04,"end":8.1},{"sentences":[{"text":"That's good.","start":8.88,"end":9.78,"sentiment":"positive","sentiment_score":0.6142284870147705},{"text":"I honestly don't even think the phone rang.","start":10.48,"end":12.98,"sentiment":"neutral","sentiment_score":-0.09449093183502555}],"sentiment":"neutral","sentiment_score":0.04725295193493366,"channel":0,"num_words":10,"start":8.88,"end":12.98},{"sentences":[{"text":"Oh, I was, yeah, I was sitting on it just desk scrolling stuff.","start":14.065,"end":16.885,"sentiment":"neutral","sentiment_score":-0.022555298816699248}],"sentiment":"neutral","sentiment_score":-0.022555298816699248,"channel":1,"num_words":13,"start":14.065,"end":16.885},{"sentences":[{"text":"Oh, I love a good doom scroll for the","start":17.515,"end":19.275,"sentiment":"neutral","sentiment_score":0.2932641671763526}],"sentiment":"neutral","sentiment_score":0.2932641671763526,"channel":0,"num_words":9,"start":17.515,"end":19.275},{"sentences":[{"text":"Oh,","start":19.265,"end":19.425,"sentiment":"neutral","sentiment_score":0.09521283209323884}],"sentiment":"neutral","sentiment_score":0.09521283209323884,"channel":1,"num_words":1,"start":19.265,"end":19.425},{"sentences":[{"text":"afternoon.","start":19.275,"end":19.775,"sentiment":"neutral","sentiment_score":0.1158543825149536}],"sentiment":"neutral","sentiment_score":0.1158543825149536,"channel":0,"num_words":1,"start":19.275,"end":19.775},{"sentences":[{"text":"yeah.","start":19.425,"end":19.585,"sentiment":"neutral","sentiment_score":0.1783902943134308},{"text":"A bit of","start":19.585,"end":19.985,"sentiment":"neutral","sentiment_score":0.2623121241728465}],"sentiment":"neutral","sentiment_score":0.24133166670799255,"channel":1,"num_words":4,"start":19.425,"end":19.985},{"sentences":[{"text":"Nice.","start":19.915,"end":20.415,"sentiment":"positive","sentiment_score":0.3974761962890625}],"sentiment":"positive","sentiment_score":0.3974761962890625,"channel":0,"num_words":1,"start":19.915,"end":20.415},{"sentences":[{"text":"a doom scroll.","start":19.985,"end":20.785,"sentiment":"neutral","sentiment_score":0.12451822062333424},{"text":"Yeah.","start":20.785,"end":21.285,"sentiment":"neutral","sentiment_score":0.07826320827007294},{"text":"What can I do for you?","start":22.465,"end":24.485,"sentiment":"neutral","sentiment_score":0.07040412227312724}],"sentiment":"neutral","sentiment_score":0.08742426037788391,"channel":1,"num_words":10,"start":19.985,"end":24.485},{"sentences":[{"text":"I was giving you a call just to touch base and have a","start":25.435,"end":28.74,"sentiment":"neutral","sentiment_score":0.018273996475797433}],"sentiment":"neutral","sentiment_score":0.018273996475797433,"channel":0,"num_words":13,"start":25.435,"end":28.74},{"sentences":[{"text":"Mhmm.","start":28.71,"end":29.21,"sentiment":"neutral","sentiment_score":0.008207856677472591}],"sentiment":"neutral","sentiment_score":0.008207856677472591,"channel":1,"num_words":1,"start":28.71,"end":29.21},{"sentences":[{"text":"couple of things to discuss if I haven't interrupted your doom scroll too bad.","start":28.9,"end":34.04,"sentiment":"neutral","sentiment_score":-0.015236321803448456}],"sentiment":"neutral","sentiment_score":-0.015236321803448456,"channel":0,"num_words":14,"start":28.9,"end":34.04},{"sentences":[{"text":"That's okay.","start":34.55,"end":35.29,"sentiment":"neutral","sentiment_score":0.12339811772108078}],"sentiment":"neutral","sentiment_score":0.12339811772108078,"channel":1,"num_words":2,"start":34.55,"end":35.29},{"sentences":[{"text":"Cool.","start":36.18,"end":36.5,"sentiment":"neutral","sentiment_score":0.1609775722026825},{"text":"But before I jump into it, I do need to let you know our call is recorded.","start":36.5,"end":39.16,"sentiment":"neutral","sentiment_score":0.029138272189918685},{"text":"And if I could just get you to confirm security, full name, date, birth address.","start":39.379997,"end":43.335,"sentiment":"neutral","sentiment_score":0.027089857061704}],"sentiment":"neutral","sentiment_score":0.03220230470778364,"channel":0,"num_words":33,"start":36.18,"end":43.335},{"sentences":[{"text":"4 Uplands Court, Calais.","start":45.475,"end":47.255,"sentiment":"neutral","sentiment_score":0.009485030663199723},{"text":"02/02/1995.","start":47.635002,"end":50.135,"sentiment":"neutral","sentiment_score":0.016006460413336754}],"sentiment":"neutral","sentiment_score":0.010789316613227129,"channel":1,"num_words":5,"start":45.475,"end":50.135},{"sentences":[{"text":"Perfect.","start":50.774998,"end":51.274998,"sentiment":"neutral","sentiment_score":0.3018764853477478},{"text":"So first things first, how is subdivision and everything going on that side?","start":51.815,"end":56.31,"sentiment":"neutral","sentiment_score":0.06497330189897464}],"sentiment":"neutral","sentiment_score":0.0818949578596013,"channel":0,"num_words":14,"start":50.774998,"end":56.31},{"sentences":[{"text":"Well, they actually came they had to do a site visit today and sorta see whether we have to do a $400,000 road upgrade for a turbine channel.","start":57.66,"end":68.64,"sentiment":"neutral","sentiment_score":-0.00260215242659407}],"sentiment":"neutral","sentiment_score":-0.00260215242659407,"channel":1,"num_words":28,"start":57.66,"end":68.64},{"sentences":[{"text":"Yep.","start":68.935005,"end":69.435005,"sentiment":"neutral","sentiment_score":0.008601095527410507}],"sentiment":"neutral","sentiment_score":0.008601095527410507,"channel":0,"num_words":1,"start":68.935005,"end":69.435005},{"sentences":[{"text":"Yeah.","start":71.174995,"end":71.575,"sentiment":"neutral","sentiment_score":0.00443792250007391},{"text":"So that was today, and we haven't found out yet.","start":71.575,"end":75.41499,"sentiment":"neutral","sentiment_score":-0.016886213794350624},{"text":"So depending on that, it'll either go ahead or or it won't.","start":75.41499,"end":80.295,"sentiment":"neutral","sentiment_score":-0.04062766224766771},{"text":"So we're sort of just waiting on that at the moment, 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scroll,","start":607.845,"end":609.545,"sentiment":"neutral","sentiment_score":0.0955118602141738}],"sentiment":"neutral","sentiment_score":0.09716678907473882,"channel":0,"num_words":9,"start":607.44495,"end":609.545},{"sentences":[{"text":"I","start":609.675,"end":609.91504,"sentiment":"neutral","sentiment_score":0.11579367518424988}],"sentiment":"neutral","sentiment_score":0.11579367518424988,"channel":1,"num_words":1,"start":609.675,"end":609.91504},{"sentences":[{"text":"and","start":609.76495,"end":610.26495,"sentiment":"neutral","sentiment_score":0.08394712209701538}],"sentiment":"neutral","sentiment_score":0.08394712209701538,"channel":0,"num_words":1,"start":609.76495,"end":610.26495},{"sentences":[{"text":"will.","start":609.91504,"end":610.41504,"sentiment":"neutral","sentiment_score":0.0907975286245346}],"sentiment":"neutral","sentiment_score":0.0907975286245346,"channel":1,"num_words":1,"start":609.91504,"end":610.41504},{"sentences":[{"text":"I'll talk to you later.","start":610.805,"end":612.02496,"sentiment":"neutral","sentiment_score":0.0834739401936531}],"sentiment":"neutral","sentiment_score":0.0834739401936531,"channel":0,"num_words":5,"start":610.805,"end":612.02496},{"sentences":[{"text":"Alright.","start":612.155,"end":612.555,"sentiment":"neutral","sentiment_score":0.25487735867500305},{"text":"Thanks for the call, sir.","start":612.555,"end":613.59503,"sentiment":"positive","sentiment_score":0.5588943719863891},{"text":"It's okay.","start":613.59503,"end":614.255,"sentiment":"neutral","sentiment_score":0.303104430437088}],"sentiment":"positive","sentiment_score":0.4569447599351406,"channel":1,"num_words":8,"start":612.155,"end":614.255},{"sentences":[{"text":"No stress.","start":614.64496,"end":615.285,"sentiment":"neutral","sentiment_score":0.16284487396478653}],"sentiment":"neutral","sentiment_score":0.16284487396478653,"channel":0,"num_words":2,"start":614.64496,"end":615.285},{"sentences":[{"text":"Bye.","start":615.195,"end":615.695,"sentiment":"neutral","sentiment_score":0.1247740313410759}],"sentiment":"neutral","sentiment_score":0.1247740313410759,"channel":1,"num_words":1,"start":615.195,"end":615.695},{"sentences":[{"text":"Bye, Adam.","start":615.285,"end":615.845,"sentiment":"neutral","sentiment_score":0.1421928107738495},{"text":"Bye.","start":615.845,"end":616.345,"sentiment":"neutral","sentiment_score":0.11374180763959885}],"sentiment":"neutral","sentiment_score":0.13270914306243262,"channel":0,"num_words":3,"start":615.285,"end":616.345},{"sentences":[{"text":"Bye bye.","start":616.075,"end":616.815,"sentiment":"neutral","sentiment_score":0.012040562927722945}],"sentiment":"neutral","sentiment_score":0.012040562927722945,"channel":1,"num_words":2,"start":616.075,"end":616.815}]},"summary":{"result":"success","short":"John Adam receives a call from Q Financial to discuss a doom scroll and a site visit. He confirms his personal information and is happy with the new terms. The agent explains that they can update his employer and send a revised terms form via email. They discuss canceling his current insurance and making changes to his employer, with the agent explaining the process and offering options for buying a house. The agent promises to send the necessary documents and get them done. They end the call on a friendly note."},"intents":{"segments":[{"text":"So the so, obviously, did application with Zurich for insurance, didn't go ahead. Application with Powell for insurance, they've come back. They are happy to provide insurance and are sending an official offer letter. They have noted that there is a full spine exclusion, which is reviewable five years after your symptom and treatment free. You're currently four years. So in twelve Okay. months' time, we can apply to get that removed. Yeah.","start_word":345,"end_word":417,"intents":[{"intent":"Contact laura for insurance application","confidence_score":4.0467236e-7}]},{"text":"So you'll get two emails from me. One is to sign off to get the the insurance in place. The other one is with that form. Okay.","start_word":722,"end_word":748,"intents":[{"intent":"Inquire about insurance plan","confidence_score":0.00061826786}]},{"text":"I found the net amount. I know the gross amount's written in the document somewhere. Of what's in there?","start_word":1109,"end_word":1127,"intents":[{"intent":"Find net amount","confidence_score":0.51914066}]},{"text":"Do you want me to send it to you in an email? Yes, please.","start_word":1171,"end_word":1184,"intents":[{"intent":"Send documents","confidence_score":0.5448571},{"intent":"Communicate details","confidence_score":0.00006410603}]},{"text":"Well, I'll touch base with you guys in a couple of weeks to see how the counts will go. Yep.","start_word":1277,"end_word":1296,"intents":[{"intent":"Touch base","confidence_score":0.16004215}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Adam. Larissa of q Financial. How are you going?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.11478962004184724},{"text":"Good. Thank you. That's good.","start_word":11,"end_word":15,"sentiment":"positive","sentiment_score":0.6390473246574402},{"text":"I honestly don't even think the phone rang. Oh, I was, yeah, I was sitting on it just desk scrolling stuff. Oh, I love a good doom scroll for the Oh, afternoon. yeah. A bit of Nice. a doom scroll. Yeah. What can I do for you? I was giving you a call just to touch base and have a Mhmm. couple of things to discuss if I haven't interrupted your doom scroll too bad. That's okay. Cool. But before I jump into it, I do need to let you know our call is recorded. And if I could just get you to confirm security, full name, date, birth address. 4 Uplands Court, Calais. 02/02/1995. Perfect. So first things first, how is subdivision and everything going on that side? Well, they actually came they had to do a site visit today and sorta see whether we have to do a $400,000 road upgrade for a turbine channel. Yep. Yeah. So that was today, and we haven't found out yet. So depending on that, it'll either go ahead or or it won't. So we're sort of just waiting on that at the moment, seeing Yep. what the council wants to do with Verdict. that with the verdict. So but if they make us do that, then it's a bit out of our our scope. So our range of price to do that. So Yeah. And just a a little bit a little bit harsh. yeah. Well, they seem it's hard because they've made, like, the big development across the road, do it, and they seem to try and get everyone to do it. So Well, just make the big development across the road. Do it. yeah. Oh, yeah. Yeah. So we're sort out a standstill at the moment. Yeah. It comes through and we'll go from there. Really? I love. Alright. Cool. So to be advised, Amazing. Yeah. Yeah. Well, I was just reaching out to touch base. Mhmm. So the so, obviously, did application with Zurich for insurance, didn't go ahead. Application with Powell for insurance, they've come back. They are happy to provide insurance and are sending an official offer letter. They have noted that there is a full spine exclusion, which is reviewable five years after your symptom and treatment free. You're currently four years. So in twelve Okay. months' time, we can apply to get that removed. Yeah.","start_word":16,"end_word":416,"sentiment":"neutral","sentiment_score":-0.015966800372235294},{"text":"So, honestly, I'm actually pretty happy with it. I just needed to touch base and make sure that you were happy with it and issue the revised terms to you to stipulate that you were happy, and we can get that signed off, get that put in place, and get it all finalized. Yeah. That sounds sounds great. Amazing.","start_word":417,"end_word":475,"sentiment":"positive","sentiment_score":0.3942151963710785},{"text":"Aside from that, the one thing I did notice when I was sort of I jumped onto your file to obviously make this phone call, was that your Mercer account, we wanted to make a change to the investments. And I just wanted to find out whether did you log on and do those yourself? Because if not, there is a form that I can submit to Mercer on your behalf, Mhmm. but I do need it wet Okay. signed. So I'd need to either email or post it to you, and I just wanted to confirm which one you were more comfortable with, really. Maybe we go if you post it oh, no. Let me just email it to me, and I'll I'll print it off. Yeah. Yeah. If you're Yeah. comfortable to print it, sign it, scan it back to me. I just okay. I don't know if I got ink, but I think I do. Worst But case that's scenario, not a you problem. could always get Alicia to take in to work and practice for you. Yeah. I probably will actually.","start_word":476,"end_word":660,"sentiment":"neutral","sentiment_score":0.04136545956134796},{"text":"Great. Good. Thank you.","start_word":661,"end_word":664,"sentiment":"positive","sentiment_score":0.38325196504592896},{"text":"That's what I I used to do that to my husband all the time. Just yeah. Before Smart. I worked Smart. in a an office job. I was just like, oh, do you wanna just take this work? Yeah. Email that to me or not? I'll get that sorted for you.","start_word":665,"end_word":715,"sentiment":"neutral","sentiment_score":0.0781216248869896},{"text":"Perfect.","start_word":716,"end_word":716,"sentiment":"positive","sentiment_score":0.4359743297100067},{"text":"Cool. I'll get that done. So you'll get two emails from me. One is to sign off to get the the insurance in place. The other one is with that form.","start_word":717,"end_word":747,"sentiment":"neutral","sentiment_score":0.08448929315613161},{"text":"Okay. Perfect.","start_word":748,"end_word":749,"sentiment":"positive","sentiment_score":0.5322854518890381},{"text":"Yep. That was Yep. I guess, what I'll do is I might even just pop in my calendar to touch base in a couple of weeks to see how everything's going for you, to see whether you've Yeah. heard back from Yeah. the council. And then if it doesn't go through, I guess we'll just try and buy some lamp up now that house prices are sort of coming down a little bit. They are starting to, aren't they? Just a little bit. Yeah. Yeah. So we might even look at doing something like that, moving to Tweeds or somewhere down there, Benora. Yep.","start_word":750,"end_word":853,"sentiment":"neutral","sentiment_score":0.037600792944431305},{"text":"Oh, Benora's lovely.","start_word":854,"end_word":856,"sentiment":"positive","sentiment_score":0.42380183935165405},{"text":"Yeah. Yeah. So we still got some options if it doesn't go go ahead, so it's not the end Okay. of the world. Cool. Yeah. Just wait and see where the options kinda lie. Yeah. Yeah.","start_word":857,"end_word":892,"sentiment":"neutral","sentiment_score":0.016722027212381363},{"text":"Amazing.","start_word":893,"end_word":893,"sentiment":"positive","sentiment_score":0.4286547899246216},{"text":"Cool. Well, just to confirm, just so I can, I guess, overlay and wrap it all up, so how insurance is gonna go in place? We're gonna cancel the insurance that you currently have in the Mercer Fund, alter the Mhmm. investments in the Mercer Fund, and everything's hunky dory kosher from there. Okay. How much should I sort of be putting away into my super? Was did we discuss that? I can't even remember. We sure did. Let me have another look at my advice document that I did up for you to remember because it was all written on that. So, originally if it opens up anytime soon there we go. So based on income, $182 a year is what we base everything off. That is yours. Begin super contributions into your fund. Where is the amount? I'm speed reading a document from months ago and trying to remember absolutely everything. Going well for me.","start_word":894,"end_word":1050,"sentiment":"neutral","sentiment_score":0.001406304189004004},{"text":"There's too many pay there's too too many pages.","start_word":1051,"end_word":1059,"sentiment":"negative","sentiment_score":-0.35982072353363037},{"text":"No. That's it. I know it's here. I just have to actually find the page I'm looking for. I keep finding Alicia's stuff. This is the issue with having two in one. No. It's Yeah. not really That's an issue. I just have to find the one that's yours. I found the net amount. I know the gross amount's written in the document somewhere. Of what's in there? The net amount, so after the tax is taken out from the Island. super provider. Cool. Yeah. It's 15% sorry. 12% of your of your earnings, which is $21,840 per annum. A year. A year. Yeah. Per year, Adam. Yep. Okay. Alright. Perfect. Do you want me to send it to you in an email? Yes, please. Do you want me to break it down into a weekly amount? Better. About 400. About about 400. Yeah. Okay. No. About 420. Yep. Thank you. Yeah. Okay. Alright. Perfect. Yep. So it's actually $420 a week. Yep. Okay. Can do. Can do. Cool. Oh. I'll pop it in an email for you, though. Yeah. Yes, please. That's okay. I'll get all these documents off to you. It'll either be myself or Maddie that'll send it to you this afternoon, and and we'll get them all done. Yep. Alright.","start_word":1060,"end_word":1273,"sentiment":"neutral","sentiment_score":0.030157051353811103},{"text":"Perfect.","start_word":1274,"end_word":1274,"sentiment":"positive","sentiment_score":0.42384833097457886},{"text":"Too easy. Well, I'll touch base with you guys in a couple of weeks to see how the counts will go. Yep.","start_word":1275,"end_word":1296,"sentiment":"neutral","sentiment_score":0.18708138167858124},{"text":"Sounds good.","start_word":1297,"end_word":1298,"sentiment":"positive","sentiment_score":0.33983856439590454},{"text":"Fingers are crossed. Toes are crossed. Yeah. Okay. Hopefully, it goes well. So we'll find out soon. Hopefully, this week, but probably not. Oh, it's the council. I'm Yeah. optimistic for you, but I'm not holding my breath. Yeah. I might not tell anything else. When you're in again, I'm supposed to be in limbo. Yeah. That's okay. Worst case, no. It's a good chat. Yeah. Yeah. Yeah. Alright. Well, you get back to your doom scroll, I and will. I'll talk to you later. Alright.","start_word":1299,"end_word":1384,"sentiment":"neutral","sentiment_score":-0.02222258970141411},{"text":"Thanks for the call, sir.","start_word":1385,"end_word":1389,"sentiment":"positive","sentiment_score":0.556718111038208},{"text":"It's okay. No stress. Bye. Bye, Adam. Bye. Bye bye.","start_word":1390,"end_word":1399,"sentiment":"neutral","sentiment_score":0.17890042662620545}],"average":{"sentiment":"neutral","sentiment_score":0.04022896383691022}}}}