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Yes. Yes. Speaking. Actually, I said that they they came for the delivery.\n\nI think the the site is showing that, but it's router is not delivered. Right? I don't know. Like, there is no, like where I can collect, so nothing information is there. No.\n\nNothing. Nothing. No. Nothing they mentioned, actually. Nothing they do.\n\nSorry? Okay. I think there's something to confirm where to collect. Yeah. Yeah.\n\nSure. Sure. 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Hello. Good morning. This is Maureen from Ertel tech support.\n\nChannel 1: Yes.\n\nChannel 0: Am I speaking with Dave Basil?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Yeah. I just wanted to check-in because we noticed that your Internet connection is still offline. Do you need assistance, or are you having issues with your Internet setting\n\nChannel 1: Actually,\n\nChannel 0: it up?\n\nChannel 1: I said that they they came for the delivery. I think the the site is showing that, but it's router is not delivered. Right?\n\nChannel 0: It's awaiting collection at Woodland Post Shop.\n\nChannel 1: I don't know. Like, there is no, like where I can collect, so nothing information is there.\n\nChannel 0: There's no message regarding the delivery?\n\nChannel 1: No. Nothing. Nothing.\n\nChannel 0: How about email?\n\nChannel 1: No. Nothing they mentioned, actually. Nothing they do.\n\nChannel 0: I think our team messaged you\n\nChannel 1: Sorry?\n\nChannel 0: regarding this one. I think our team messaged you regarding this one. Yeah. Provided you the tracking number.\n\nChannel 1: Okay. I think there's something to confirm where to collect.\n\nChannel 0: Yeah. At Australia Australian Post. So when you get when you got the router, just give us a callback if you need assistance setting it up so we can assist\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: Yeah.\n\nChannel 0: ever.\n\nChannel 1: Sure. Sure.\n\nChannel 0: Okay. Thank\n\nChannel 1: K.\n\nChannel 0: you. Bye. 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The representative informs Dave that his router is still offline and he needs assistance setting it up. The representative confirms the customer's address and advises him to call back if he needs assistance."},"intents":{"segments":[{"text":"I just wanted to check-in because we noticed that your Internet connection is still offline. Do you need assistance, or are you having issues with your Internet setting Actually, it up?","start_word":22,"end_word":52,"intents":[{"intent":"Check-in","confidence_score":0.71335965},{"intent":"Assist setup","confidence_score":0.018894807}]},{"text":"Provided you the tracking number. 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