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Good morning. Joseph, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. Wonderful. Joseph, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Joseph, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Joseph, same thing as before, we're only hoping to arrange an introductory meeting with you simply to Mhmm. Mhmm. Mhmm.\n\nYes, sir. Mhmm. Alright. When did this the best time can I call you back, sir, just for a short introductory meeting? Twelve months.\n\nOkay. Yes, sir. I I I do understand. No worries. Thank you for answering.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.56,"end":2.8,"sentiment":"neutral","sentiment_score":0.10142415761947632},{"text":"Good morning.","start":2.8,"end":3.54,"sentiment":"neutral","sentiment_score":0.3057303726673126},{"text":"Joseph, it's Ronald from Cloud Solution IT.","start":4.3199997,"end":8.26,"sentiment":"neutral","sentiment_score":0.2492722954068865},{"text":"How are you doing today?","start":8.72,"end":9.94,"sentiment":"neutral","sentiment_score":0.26278990507125854},{"text":"Alright.","start":11.84,"end":12.16,"sentiment":"neutral","sentiment_score":0.2848639488220215}],"sentiment":"neutral","sentiment_score":0.25353777781128883,"num_words":16,"start":2.56,"end":12.16},{"sentences":[{"text":"Okay.","start":12.16,"end":12.48,"sentiment":"positive","sentiment_score":0.3584178686141968},{"text":"Wonderful.","start":12.48,"end":12.98,"sentiment":"positive","sentiment_score":0.4774903059005738},{"text":"Joseph, I hope you still remember the company because the last time that we touch base with you, it was October of last year.","start":13.805,"end":20.305,"sentiment":"neutral","sentiment_score":0.10131988395005465},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":20.765,"end":30.75,"sentiment":"neutral","sentiment_score":0.07566802231249986},{"text":"Name of the company again, Joseph, it's Cloud Solution IT.","start":31.61,"end":35.07,"sentiment":"neutral","sentiment_score":0.06263883225619793}],"sentiment":"neutral","sentiment_score":0.0942382589573898,"num_words":63,"start":12.16,"end":35.07},{"sentences":[{"text":"We are a managed service provider.","start":35.77,"end":38.190002,"sentiment":"neutral","sentiment_score":0.052957563350598015},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":38.73,"end":50.885,"sentiment":"neutral","sentiment_score":0.05170034140348435},{"text":"And the reason for my call today, Joseph, same thing as before, we're only hoping to arrange an introductory meeting with you simply to Mhmm.","start":51.344997,"end":69.42,"sentiment":"neutral","sentiment_score":-0.004566646181046963},{"text":"Mhmm.","start":72.375,"end":72.875,"sentiment":"neutral","sentiment_score":-0.0511583499610424},{"text":"Mhmm.","start":74.454994,"end":74.954994,"sentiment":"neutral","sentiment_score":-0.04340743273496628}],"sentiment":"neutral","sentiment_score":0.024164172033939897,"num_words":58,"start":35.77,"end":74.954994},{"sentences":[{"text":"Yes, sir.","start":76.774994,"end":77.59499,"sentiment":"neutral","sentiment_score":-0.08794784545898438},{"text":"Mhmm.","start":78.854996,"end":79.354996,"sentiment":"neutral","sentiment_score":-0.1532101035118103},{"text":"Alright.","start":85.31,"end":85.81,"sentiment":"neutral","sentiment_score":-0.03971446305513382},{"text":"When did this the best time can I call you back, sir, just for a short introductory meeting?","start":85.869995,"end":90.049995,"sentiment":"neutral","sentiment_score":-0.044273147669931255},{"text":"Twelve months.","start":94.59,"end":95.229996,"sentiment":"neutral","sentiment_score":-0.09782625362277031}],"sentiment":"neutral","sentiment_score":-0.056724559282884,"num_words":24,"start":76.774994,"end":95.229996},{"sentences":[{"text":"Okay.","start":95.229996,"end":95.729996,"sentiment":"neutral","sentiment_score":-0.17224940657615662},{"text":"Yes, sir.","start":100.422874,"end":100.90287,"sentiment":"neutral","sentiment_score":-0.03319290932267904},{"text":"I I I do understand.","start":100.90287,"end":102.12287,"sentiment":"neutral","sentiment_score":-0.01359584704041481},{"text":"No worries.","start":102.98287,"end":103.88287,"sentiment":"neutral","sentiment_score":0.0199644323438406},{"text":"Thank you for answering.","start":104.18287,"end":105.30287,"sentiment":"positive","sentiment_score":0.40428002923727036}],"sentiment":"neutral","sentiment_score":0.09645960865808385,"num_words":14,"start":95.229996,"end":105.30287},{"sentences":[{"text":"Thank you.","start":105.30287,"end":105.96287,"sentiment":"neutral","sentiment_score":0.30618642270565033}],"sentiment":"neutral","sentiment_score":0.30618642270565033,"num_words":2,"start":105.30287,"end":105.96287}]}}]},{"alternatives":[{"transcript":"Good. Thank you. Look. I have an MSP which I am in contract with for the next couple of years at least. So it's really one of those ones. I just don't feel that there's a meeting at this particular point in time, mate. Okay. Probably twelve months time. And and I know it probably sounds a bit flippant, but it's just it's not a consideration at this point in time. Okay. Alright. Easy. Have a great day. 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Thank you. Look. I have an MSP which I am in contract with for the next couple of years at least. So it's really one of those ones.\n\nI just don't feel that there's a meeting at this particular point in time, mate. Okay. Probably twelve months time. And and I know it probably sounds a bit flippant, but it's just it's not a consideration at this point in time. Okay.\n\nAlright. Easy. Have a great day. Bye now.","paragraphs":[{"sentences":[{"text":"Good.","start":10.24,"end":10.559999,"sentiment":"positive","sentiment_score":0.4966565370559693},{"text":"Thank you.","start":10.559999,"end":11.3,"sentiment":"positive","sentiment_score":0.5201520621776581},{"text":"Look.","start":71.055,"end":71.295,"sentiment":"neutral","sentiment_score":-0.02668275311589241},{"text":"I have an MSP which I am in contract with for the next couple of years at least.","start":71.295,"end":78.115,"sentiment":"neutral","sentiment_score":-0.06656852799157302},{"text":"So it's really one of those ones.","start":78.415,"end":80.275,"sentiment":"neutral","sentiment_score":-0.2062953518969672}],"sentiment":"neutral","sentiment_score":-0.03903527789074799,"num_words":29,"start":10.24,"end":80.275},{"sentences":[{"text":"I just don't feel that there's a meeting at this particular point in time, mate.","start":80.735,"end":84.275,"sentiment":"neutral","sentiment_score":-0.3129715998967489},{"text":"Okay.","start":86.6,"end":87.1,"sentiment":"neutral","sentiment_score":-0.034804463386535645},{"text":"Probably twelve months time.","start":92.28,"end":93.74,"sentiment":"neutral","sentiment_score":-0.1232556588947773},{"text":"And and I know it probably sounds a bit flippant, but it's just it's not a consideration at this point in time.","start":94.6,"end":99.75288,"sentiment":"neutral","sentiment_score":-0.3062014528973536},{"text":"Okay.","start":101.59287,"end":102.09287,"sentiment":"neutral","sentiment_score":0.007763540372252464}],"sentiment":"neutral","sentiment_score":-0.27793184932061404,"num_words":43,"start":80.735,"end":102.09287},{"sentences":[{"text":"Alright.","start":102.79288,"end":103.27287,"sentiment":"neutral","sentiment_score":0.043998923152685165},{"text":"Easy.","start":103.27287,"end":103.672874,"sentiment":"neutral","sentiment_score":-0.02085968852043152},{"text":"Have a great day.","start":103.672874,"end":104.65288,"sentiment":"neutral","sentiment_score":0.3041847161948681},{"text":"Bye now.","start":105.91287,"end":106.572876,"sentiment":"neutral","sentiment_score":0.11274267733097076}],"sentiment":"neutral","sentiment_score":0.18317043175920844,"num_words":8,"start":102.79288,"end":106.572876}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yeah. Good morning. Joseph, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thank you.\n\nChannel 0: Alright. Okay. Wonderful. Joseph, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nName of the company again, Joseph, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Joseph, same thing as before, we're only hoping to arrange an introductory meeting with you simply to Mhmm.\n\nChannel 1: Look. I have an MSP\n\nChannel 0: Mhmm.\n\nChannel 1: which I am\n\nChannel 0: Mhmm.\n\nChannel 1: in contract with for the next\n\nChannel 0: Yes,\n\nChannel 1: couple of\n\nChannel 0: sir.\n\nChannel 1: years at least. So it's\n\nChannel 0: Mhmm.\n\nChannel 1: really one of those ones. I just don't feel that there's a meeting at this particular point in time, mate.\n\nChannel 0: Alright. When did this the best\n\nChannel 1: Okay.\n\nChannel 0: time can I call you back, sir, just for a short introductory meeting?\n\nChannel 1: Probably twelve months time.\n\nChannel 0: Twelve\n\nChannel 1: And\n\nChannel 0: months.\n\nChannel 1: and I\n\nChannel 0: Okay.\n\nChannel 1: know it probably sounds a bit flippant, but it's just it's not a consideration at this point in time.\n\nChannel 0: Yes, sir. I I I do\n\nChannel 1: Okay.\n\nChannel 0: understand.\n\nChannel 1: Alright.\n\nChannel 0: No\n\nChannel 1: Easy.\n\nChannel 0: worries.\n\nChannel 1: Have a great day.\n\nChannel 0: Thank you for answering. Thank you.\n\nChannel 1: Bye now.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.56,"end":2.8,"sentiment":"neutral","sentiment_score":0.10142415761947632},{"text":"Good morning.","start":2.8,"end":3.54,"sentiment":"neutral","sentiment_score":0.3057303726673126},{"text":"Joseph, it's Ronald from Cloud Solution IT.","start":4.3199997,"end":8.26,"sentiment":"neutral","sentiment_score":0.2492722954068865},{"text":"How are you doing today?","start":8.72,"end":9.94,"sentiment":"neutral","sentiment_score":0.26278990507125854}],"sentiment":"neutral","sentiment_score":0.2514493664105733,"channel":0,"num_words":15,"start":2.56,"end":9.94},{"sentences":[{"text":"Good.","start":10.24,"end":10.559999,"sentiment":"positive","sentiment_score":0.4966565370559693},{"text":"Thank 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meeting?","start":86.829994,"end":90.049995,"sentiment":"neutral","sentiment_score":-0.04160982871857973}],"sentiment":"neutral","sentiment_score":-0.04160982871857973,"channel":0,"num_words":13,"start":86.829994,"end":90.049995},{"sentences":[{"text":"Probably twelve months 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I","start":94.92,"end":95.24,"sentiment":"neutral","sentiment_score":-0.130027174949646}],"sentiment":"neutral","sentiment_score":-0.130027174949646,"channel":1,"num_words":2,"start":94.92,"end":95.24},{"sentences":[{"text":"Okay.","start":95.229996,"end":95.729996,"sentiment":"neutral","sentiment_score":-0.17224940657615662}],"sentiment":"neutral","sentiment_score":-0.17224940657615662,"channel":0,"num_words":1,"start":95.229996,"end":95.729996},{"sentences":[{"text":"know it probably sounds a bit flippant, but it's just it's not a consideration at this point in time.","start":95.24,"end":99.75288,"sentiment":"negative","sentiment_score":-0.3360098176880887}],"sentiment":"negative","sentiment_score":-0.3360098176880887,"channel":1,"num_words":19,"start":95.24,"end":99.75288},{"sentences":[{"text":"Yes, sir.","start":100.422874,"end":100.90287,"sentiment":"neutral","sentiment_score":-0.03319290932267904},{"text":"I I I 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a great day.","start":103.672874,"end":104.65288,"sentiment":"neutral","sentiment_score":0.3041847161948681}],"sentiment":"neutral","sentiment_score":0.3041847161948681,"channel":1,"num_words":4,"start":103.672874,"end":104.65288},{"sentences":[{"text":"Thank you for answering.","start":104.18287,"end":105.30287,"sentiment":"positive","sentiment_score":0.40428002923727036},{"text":"Thank you.","start":105.30287,"end":105.96287,"sentiment":"neutral","sentiment_score":0.30618642270565033}],"sentiment":"positive","sentiment_score":0.37158216039339703,"channel":0,"num_words":6,"start":104.18287,"end":105.96287},{"sentences":[{"text":"Bye now.","start":105.91287,"end":106.572876,"sentiment":"neutral","sentiment_score":0.11274267733097076}],"sentiment":"neutral","sentiment_score":0.11274267733097076,"channel":1,"num_words":2,"start":105.91287,"end":106.572876}]},"summary":{"result":"success","short":"The customer, Ronald, is calling the company Cloud Solutions IT to arrange an introductory meeting with his CTO, Mr. Bajit Singh. The company is a managed service provider and Microsoft trusted partner providing cloud solutions, cybersecurity, backup and recovery, SharePoint, and other services. The customer is hoping to schedule an introductory meeting within 12 months, but the representative reminds him that it is not a consideration at this point in time."},"intents":{"segments":[{"text":"Joseph, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":21,"end_word":71,"intents":[{"intent":"Arrange meeting","confidence_score":0.12829408}]}]},"sentiments":{"segments":[{"text":"Yeah. Good morning. Joseph, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.25213614106178284},{"text":"Good. Thank you.","start_word":15,"end_word":17,"sentiment":"positive","sentiment_score":0.4988880157470703},{"text":"Alright.","start_word":18,"end_word":18,"sentiment":"neutral","sentiment_score":0.2848639488220215},{"text":"Okay. Wonderful.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.41795408725738525},{"text":"Joseph, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Joseph, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Joseph, same thing as before, we're only hoping to arrange an introductory meeting with you simply to Mhmm. Look. I have an MSP Mhmm. which I am Mhmm. in contract with for the next Yes, couple of sir. years at least. So it's Mhmm. really one of those ones. I just don't feel that there's a meeting at this particular point in time, mate. Alright. When did this the best Okay. time can I call you back, sir, just for a short introductory meeting? Probably twelve months time. Twelve And months. and I Okay.","start_word":21,"end_word":213,"sentiment":"neutral","sentiment_score":-0.023807959631085396},{"text":"know it probably sounds a bit flippant, but it's just it's not a consideration at this point in time.","start_word":214,"end_word":232,"sentiment":"negative","sentiment_score":-0.34818530082702637},{"text":"Yes, sir. I I I do Okay. understand. Alright. No Easy. worries. Have a great day.","start_word":233,"end_word":248,"sentiment":"neutral","sentiment_score":0.06651032716035843},{"text":"Thank you for answering.","start_word":249,"end_word":252,"sentiment":"positive","sentiment_score":0.3988990783691406},{"text":"Thank you. Bye now.","start_word":253,"end_word":256,"sentiment":"neutral","sentiment_score":0.20477555692195892}],"average":{"sentiment":"neutral","sentiment_score":-0.0017955374265427836}}}}