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I was just calling you regarding the email that I sent you because I already send you the email earlier, but still got no response. Mhmm. Yes. And also, I the email is regarding the instruction on how to set up your Internet connection just for your reference. Mhmm. Okay. I see. Mhmm. Actually, if you order a router from us, usually takes three to five business days to arrive at the edge of the yeah. We can provide sorry? For the for the express postage, usually, it takes one to three days. Yeah. It's not yeah. It's not guarantee twenty four hours. From other shop? Like an outside store? Yeah. I can you can buy outside, but please do take note that you're the one who will configure it still. We'll already send you the instruction on how to do it, but we can assist you if ever you need assistance with that. Have you received the email that I sent you earlier? Actually, upon checking my email, I haven't received any photos from you. But yeah. Okay. Sure. So the compatible models, we also included it on our email. Can you see it? The a x 3,000 dual band Wi Fi six router. Are you can you able to download the Eero app for your current router right now? Can you see the green box that you just sent me, the picture? It says the download get the Aero app for iOS or Android. Can you download that one? Mhmm. Okay. Can you please open that application? Mhmm. And what does it says? Mhmm. If there's something that asks you for a connection type, kindly choose the PPPoE if ever. Mhmm. Mhmm. Yeah. Maybe the router will work before we proceed on buying a new one. Is there a, like, a port at the back of this router? Like, the w a n port, it says. Can you see it? Is there a w a n port? Can you also send me the back the port available at the router? Yes. For me to see I have to check. Sure. At the application, can you manage the network setting? Is there a network settings? Okay. How about mhmm. How about does the application the eero application, is there a network setting? Mhmm. Mhmm. Can you send me a screenshot of that also for me to check? Okay. The cable that is connected at the five g b e, may I know where is the end of this cable connected to? There's a cable, yeah, connected at the first port at the 5 G B E. May I know where is the other end of this cable connected? Yeah. May I know what is this cable connected at the 5 G B E? Mhmm. Not yet. Yeah. I just reviewed it. So upon checking, the cable is properly plugged in, but there's no network setting at the application? Can you click the Internet setting there? Yeah. And let me know what what does it asking you. Did you click the Internet settings As the screenshot that you send me, the eero app, you have two option here, try again or Internet settings. Yeah. Can you select the Internet settings instead? Sure. Then let me know what does it ask you after you click it. Mhmm. Do you have WhatsApp? Yeah. You can send me the pictures there instead if you're having a hard time via email. Mhmm. Did did you click the network settings? Okay. Okay. Not yet. Hang on. Let me just message you instead. There you go. Okay. Can you click the connect arrow? Mhmm. And what is it asking? Mhmm. Mhmm. Mhmm. There's no, like, asking you a connection type, like a PPPoE configuration. There's no asking you of a username and password? Okay. So you can cut you can you cannot click the connect arrow, right, at this folder? You just you just can click the next. Then once you click the next, it says an instruction. Okay. I see. So I think this router does not support the PPPoE configuration then. So you really need the new one. So for the router or Can you send me a screenshot of that before you proceed for me to check? Can you select the can you click the one type? The w e n type? Can you click that one? Does does it have a PPPOE? Yeah. That one. So for the username and password, that is the one I texted you or emailed also? The one zero four one. Mhmm. Let me just send it to you via WhatsApp. There you go. That is the username and password that you should enter. Then once you enter the credentials correctly, just select click the apply settings. Let me know once you you're done. Can you skip that one? Yeah. Or you can change it. Depends on you. Okay. It says successful now? Okay. Can we try to use the Internet now? Let's see if it work it's working. Can you try to use the Internet now? Let's check. It's working, ma'am? Yeah. Okay. All good. So if you run into any issues or have more questions, feel free to give us a call anytime. K. Yeah. You're welcome. No worries. Yeah. Thank you for choosing Airta, and have a great day. Enjoy your Internet. Thank you. Bye. You're welcome. 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Good afternoon. Maureen, yeah, from Erudel tech support. Yeah. I was just calling you regarding the email that I sent you because I already send you the email earlier, but still got no response.\n\nMhmm. Yes. And also, I the email is regarding the instruction on how to set up your Internet connection just for your reference. Mhmm. Okay.\n\nI see. Mhmm. Actually, if you order a router from us, usually takes three to five business days to arrive at the edge of the yeah. We can provide sorry? For the for the express postage, usually, it takes one to three days.\n\nYeah. It's not yeah. It's not guarantee twenty four hours. From other shop? Like an outside store?\n\nYeah. I can you can buy outside, but please do take note that you're the one who will configure it still. We'll already send you the instruction on how to do it, but we can assist you if ever you need assistance with that. Have you received the email that I sent you earlier? Actually, upon checking my email, I haven't received any photos from you.\n\nBut yeah. Okay. Sure. So the compatible models, we also included it on our email. Can you see it?\n\nThe a x 3,000 dual band Wi Fi six router. Are you can you able to download the Eero app for your current router right now? Can you see the green box that you just sent me, the picture? It says the download get the Aero app for iOS or Android. Can you download that one?\n\nMhmm. Okay. Can you please open that application? Mhmm. And what does it says?\n\nMhmm. If there's something that asks you for a connection type, kindly choose the PPPoE if ever. Mhmm. Mhmm. Yeah.\n\nMaybe the router will work before we proceed on buying a new one. Is there a, like, a port at the back of this router? Like, the w a n port, it says. Can you see it? Is there a w a n port?\n\nCan you also send me the back the port available at the router? Yes. For me to see I have to check. Sure. At the application, can you manage the network setting?\n\nIs there a network settings? Okay. How about mhmm. How about does the application the eero application, is there a network setting? Mhmm.\n\nMhmm. Can you send me a screenshot of that also for me to check? Okay. The cable that is connected at the five g b e, may I know where is the end of this cable connected to? There's a cable, yeah, connected at the first port at the 5 G B E.\n\nMay I know where is the other end of this cable connected? Yeah. May I know what is this cable connected at the 5 G B E? Mhmm. Not yet.\n\nYeah. I just reviewed it. So upon checking, the cable is properly plugged in, but there's no network setting at the application? Can you click the Internet setting there? Yeah.\n\nAnd let me know what what does it asking you. Did you click the Internet settings As the screenshot that you send me, the eero app, you have two option here, try again or Internet settings. Yeah. Can you select the Internet settings instead? Sure.\n\nThen let me know what does it ask you after you click it. Mhmm. Do you have WhatsApp? Yeah. You can send me the pictures there instead if you're having a hard time via email.\n\nMhmm. Did did you click the network settings? Okay. Okay. Not yet.\n\nHang on. Let me just message you instead. There you go. Okay. Can you click the connect arrow?\n\nMhmm. And what is it asking? Mhmm. Mhmm. Mhmm.\n\nThere's no, like, asking you a connection type, like a PPPoE configuration. There's no asking you of a username and password? Okay. So you can cut you can you cannot click the connect arrow, right, at this folder? You just you just can click the next.\n\nThen once you click the next, it says an instruction. Okay. I see. So I think this router does not support the PPPoE configuration then. So you really need the new one.\n\nSo for the router or Can you send me a screenshot of that before you proceed for me to check? Can you select the can you click the one type? The w e n type? Can you click that one? Does does it have a PPPOE?\n\nYeah. That one. So for the username and password, that is the one I texted you or emailed also? The one zero four one. Mhmm.\n\nLet me just send it to you via WhatsApp. There you go. That is the username and password that you should enter. Then once you enter the credentials correctly, just select click the apply settings. Let me know once you you're done.\n\nCan you skip that one? Yeah. Or you can change it. Depends on you. Okay.\n\nIt says successful now? Okay. Can we try to use the Internet now? Let's see if it work it's working. Can you try to use the Internet now?\n\nLet's check. It's working, ma'am? Yeah. Okay. All good.\n\nSo if you run into any issues or have more questions, feel free to give us a call anytime. K. Yeah. You're welcome. No worries.\n\nYeah. Thank you for choosing Airta, and have a great day. Enjoy your Internet. Thank you. Bye.\n\nYou're welcome. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.13060864806175232},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"neutral","sentiment_score":0.2514089494943619},{"text":"Maureen, yeah, from Erudel tech support.","start":2.96,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.14052940222124258},{"text":"Yeah.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.04617089033126831},{"text":"I was just calling you regarding the email that I sent you because I already send you the email earlier, but still got no response.","start":8.0,"end":20.815,"sentiment":"neutral","sentiment_score":-0.2379583989083767}],"sentiment":"neutral","sentiment_score":-0.12910079721893583,"num_words":35,"start":1.4399999,"end":20.815},{"sentences":[{"text":"Mhmm.","start":24.715,"end":25.215,"sentiment":"neutral","sentiment_score":-0.0326397642493248},{"text":"Yes.","start":28.33,"end":28.73,"sentiment":"neutral","sentiment_score":0.031203746795654297},{"text":"And also, I the email is regarding the instruction on how to set up your Internet connection just for your reference.","start":28.73,"end":36.83,"sentiment":"neutral","sentiment_score":0.02478835687396072},{"text":"Mhmm.","start":51.025,"end":51.525,"sentiment":"neutral","sentiment_score":-0.19037991762161255},{"text":"Okay.","start":58.920002,"end":59.16,"sentiment":"neutral","sentiment_score":0.01822630874812603}],"sentiment":"neutral","sentiment_score":0.013878634721040726,"num_words":25,"start":24.715,"end":59.16},{"sentences":[{"text":"I see.","start":59.16,"end":59.82,"sentiment":"neutral","sentiment_score":0.02524562180042267},{"text":"Mhmm.","start":60.44,"end":60.94,"sentiment":"neutral","sentiment_score":0.03679201006889343},{"text":"Actually, if you order a router from us, usually takes three to five business days to arrive at the edge of the yeah.","start":70.695,"end":81.51,"sentiment":"neutral","sentiment_score":0.01089123656730289},{"text":"We can provide sorry?","start":82.39,"end":84.89,"sentiment":"neutral","sentiment_score":-0.0013313628733158112},{"text":"For the for the express postage, usually, it takes one to three days.","start":90.630005,"end":97.805,"sentiment":"neutral","sentiment_score":-0.06145612064462442}],"sentiment":"neutral","sentiment_score":-0.010848216864085474,"num_words":43,"start":59.16,"end":97.805},{"sentences":[{"text":"Yeah.","start":99.784996,"end":100.104996,"sentiment":"neutral","sentiment_score":-0.02902899868786335},{"text":"It's not yeah.","start":100.104996,"end":101.225,"sentiment":"neutral","sentiment_score":-0.11450912430882454},{"text":"It's not guarantee twenty four hours.","start":101.225,"end":104.204994,"sentiment":"neutral","sentiment_score":-0.20597926278909048},{"text":"From other shop?","start":113.35,"end":115.29,"sentiment":"neutral","sentiment_score":-0.009749158285558224},{"text":"Like an outside store?","start":115.590004,"end":117.45,"sentiment":"neutral","sentiment_score":-0.00046012667007744356}],"sentiment":"neutral","sentiment_score":-0.09644234881681554,"num_words":17,"start":99.784996,"end":117.45},{"sentences":[{"text":"Yeah.","start":120.565,"end":120.805,"sentiment":"neutral","sentiment_score":0.04079549014568329},{"text":"I can you can buy outside, but please do take note that you're the one who will configure it still.","start":120.805,"end":127.305,"sentiment":"neutral","sentiment_score":0.04933114666491747},{"text":"We'll already send you the instruction on how to do it, but we can assist you if ever you need assistance with that.","start":128.885,"end":136.12,"sentiment":"neutral","sentiment_score":0.15200491508711939},{"text":"Have you received the email that I sent you earlier?","start":138.09999,"end":140.59999,"sentiment":"neutral","sentiment_score":0.034209872037172316},{"text":"Actually, upon checking my email, I haven't received any photos from you.","start":153.555,"end":158.375,"sentiment":"neutral","sentiment_score":-0.0942950863391161}],"sentiment":"neutral","sentiment_score":0.05657710840530468,"num_words":66,"start":120.565,"end":158.375},{"sentences":[{"text":"But yeah.","start":159.3,"end":160.87428,"sentiment":"neutral","sentiment_score":-0.005096675828099251},{"text":"Okay.","start":160.91142,"end":161.41142,"sentiment":"neutral","sentiment_score":0.08591791242361069},{"text":"Sure.","start":161.44858,"end":161.94858,"sentiment":"neutral","sentiment_score":0.1104329228401184},{"text":"So the compatible models, we also included it on our email.","start":161.98572,"end":167.45999,"sentiment":"neutral","sentiment_score":0.14861085333607413},{"text":"Can you see it?","start":167.45999,"end":168.52,"sentiment":"neutral","sentiment_score":0.05339897214435041}],"sentiment":"neutral","sentiment_score":0.10707751362535514,"num_words":19,"start":159.3,"end":168.52},{"sentences":[{"text":"The a x 3,000 dual band Wi Fi six router.","start":168.58,"end":172.36,"sentiment":"neutral","sentiment_score":0.09239684864878654},{"text":"Are you can you able to download the Eero app for your current router right now?","start":193.53,"end":202.20499,"sentiment":"neutral","sentiment_score":0.02111587638501078},{"text":"Can you see the green box that you just sent me, the picture?","start":212.27,"end":217.65,"sentiment":"neutral","sentiment_score":0.0013923064733927066},{"text":"It says the download get the Aero app for iOS or Android.","start":222.67,"end":227.895,"sentiment":"neutral","sentiment_score":0.09026022938390572},{"text":"Can you download that one?","start":229.155,"end":231.175,"sentiment":"neutral","sentiment_score":0.06264319792389869}],"sentiment":"neutral","sentiment_score":0.04779037919693759,"num_words":56,"start":168.58,"end":231.175},{"sentences":[{"text":"Mhmm.","start":232.99501,"end":233.49501,"sentiment":"neutral","sentiment_score":0.04952899366617203},{"text":"Okay.","start":242.64,"end":243.14,"sentiment":"neutral","sentiment_score":0.05732953920960426},{"text":"Can you please open that application?","start":243.6,"end":245.38,"sentiment":"neutral","sentiment_score":0.03989846600840489},{"text":"Mhmm.","start":248.96,"end":249.46,"sentiment":"neutral","sentiment_score":0.025204366073012352},{"text":"And what does it says?","start":253.99501,"end":255.535,"sentiment":"neutral","sentiment_score":0.01568026151508093}],"sentiment":"neutral","sentiment_score":0.03213250018390162,"num_words":14,"start":232.99501,"end":255.535},{"sentences":[{"text":"Mhmm.","start":265.755,"end":266.255,"sentiment":"neutral","sentiment_score":-0.029264893382787704},{"text":"If there's something that asks you for a connection type, kindly choose the PPPoE if ever.","start":275.33002,"end":283.75,"sentiment":"neutral","sentiment_score":-0.012197892006952316},{"text":"Mhmm.","start":284.21002,"end":284.71002,"sentiment":"neutral","sentiment_score":-0.04724893346428871},{"text":"Mhmm.","start":290.405,"end":290.905,"sentiment":"neutral","sentiment_score":0.010414373129606249},{"text":"Yeah.","start":298.46,"end":298.7,"sentiment":"neutral","sentiment_score":0.12026472389698029}],"sentiment":"neutral","sentiment_score":-0.007050050096586347,"num_words":20,"start":265.755,"end":298.7},{"sentences":[{"text":"Maybe the router will work before we proceed on buying a new one.","start":298.7,"end":302.96,"sentiment":"neutral","sentiment_score":0.04666576706446134},{"text":"Is there a, like, a port at the back of this router?","start":368.735,"end":371.875,"sentiment":"neutral","sentiment_score":-0.08144846682747205},{"text":"Like, the w a n port, it says.","start":373.375,"end":376.755,"sentiment":"neutral","sentiment_score":-0.0882404800504446},{"text":"Can you see it?","start":379.215,"end":380.275,"sentiment":"neutral","sentiment_score":-0.006376319564878941},{"text":"Is there a w a n port?","start":384.65002,"end":386.91,"sentiment":"neutral","sentiment_score":-0.00824653304048947}],"sentiment":"neutral","sentiment_score":-0.026360942728140137,"num_words":44,"start":298.7,"end":386.91},{"sentences":[{"text":"Can you also send me the back the port available at the router?","start":398.95502,"end":403.855,"sentiment":"neutral","sentiment_score":-0.012089655806238834},{"text":"Yes.","start":405.915,"end":406.395,"sentiment":"neutral","sentiment_score":0.037107549607753754},{"text":"For me to see I have to check.","start":406.395,"end":408.335,"sentiment":"neutral","sentiment_score":-0.01249139430001378},{"text":"Sure.","start":439.2,"end":439.7,"sentiment":"neutral","sentiment_score":0.024540681391954425},{"text":"At the application, can you manage the network setting?","start":461.50497,"end":465.205,"sentiment":"neutral","sentiment_score":0.028704746315876644}],"sentiment":"neutral","sentiment_score":0.0019654458737932146,"num_words":32,"start":398.95502,"end":465.205},{"sentences":[{"text":"Is there a network settings?","start":466.18,"end":467.88,"sentiment":"neutral","sentiment_score":0.01483669076114893},{"text":"Okay.","start":472.18,"end":472.68,"sentiment":"neutral","sentiment_score":0.020183615386486053},{"text":"How about mhmm.","start":553.08,"end":555.02,"sentiment":"neutral","sentiment_score":0.007793557519714038},{"text":"How about does the application the eero application, is there a network setting?","start":555.32,"end":562.025,"sentiment":"neutral","sentiment_score":0.01332656007546645},{"text":"Mhmm.","start":573.36505,"end":573.86505,"sentiment":"neutral","sentiment_score":-0.17192980647087097}],"sentiment":"neutral","sentiment_score":0.005176661576589812,"num_words":23,"start":466.18,"end":573.86505},{"sentences":[{"text":"Mhmm.","start":590.845,"end":591.345,"sentiment":"neutral","sentiment_score":-0.06461184471845627},{"text":"Can you send me a screenshot of that also for me to check?","start":616.59503,"end":619.97504,"sentiment":"neutral","sentiment_score":-0.062295379546972424},{"text":"Okay.","start":622.755,"end":623.255,"sentiment":"neutral","sentiment_score":0.01021938119083643},{"text":"The cable that is connected at the five g b e, may I know where is the end of this cable connected to?","start":626.22003,"end":633.76,"sentiment":"neutral","sentiment_score":-0.014667338995343965},{"text":"There's a cable, yeah, connected at the first port at the 5 G B E.","start":640.40497,"end":647.305,"sentiment":"neutral","sentiment_score":-0.008891927606115738}],"sentiment":"neutral","sentiment_score":-0.025187926577790728,"num_words":53,"start":590.845,"end":647.305},{"sentences":[{"text":"May I know where is the other end of this cable connected?","start":649.125,"end":652.185,"sentiment":"neutral","sentiment_score":-0.027659031096845865},{"text":"Yeah.","start":665.57,"end":666.07,"sentiment":"neutral","sentiment_score":0.09551346302032472},{"text":"May I know what is this cable connected at the 5 G B E?","start":683.41,"end":687.58997,"sentiment":"neutral","sentiment_score":0.024753675796091557},{"text":"Mhmm.","start":696.20996,"end":696.615,"sentiment":"neutral","sentiment_score":0.001081913709640503},{"text":"Not yet.","start":751.485,"end":759.105,"sentiment":"neutral","sentiment_score":-0.09052718058228493}],"sentiment":"neutral","sentiment_score":-0.0023271965483824416,"num_words":30,"start":649.125,"end":759.105},{"sentences":[{"text":"Yeah.","start":816.645,"end":817.04504,"sentiment":"neutral","sentiment_score":-0.06210758537054062},{"text":"I just reviewed it.","start":817.04504,"end":818.91,"sentiment":"neutral","sentiment_score":-0.0893657524138689},{"text":"So upon checking, the cable is properly plugged in, but there's no network setting at the application?","start":819.14996,"end":826.20996,"sentiment":"neutral","sentiment_score":-0.1309216346810846},{"text":"Can you click the Internet setting there?","start":841.455,"end":844.195,"sentiment":"neutral","sentiment_score":-0.06796618178486824},{"text":"Yeah.","start":846.73505,"end":847.23505,"sentiment":"neutral","sentiment_score":-0.03610141575336456}],"sentiment":"neutral","sentiment_score":-0.10523676909506322,"num_words":30,"start":816.645,"end":847.23505},{"sentences":[{"text":"And let me know what what does it asking you.","start":855.52997,"end":861.07,"sentiment":"neutral","sentiment_score":-0.06822079755365848},{"text":"Did you click the Internet settings As the screenshot that you send me, the eero app, you have two option here, try again or Internet settings.","start":950.165,"end":971.49,"sentiment":"neutral","sentiment_score":0.007525031383220966},{"text":"Yeah.","start":974.505,"end":974.665,"sentiment":"neutral","sentiment_score":0.026256393641233444},{"text":"Can you select the Internet settings instead?","start":974.665,"end":977.325,"sentiment":"neutral","sentiment_score":0.013449512555130891},{"text":"Sure.","start":981.865,"end":982.365,"sentiment":"neutral","sentiment_score":0.11660701781511308}],"sentiment":"neutral","sentiment_score":-0.005545492449568377,"num_words":45,"start":855.52997,"end":982.365},{"sentences":[{"text":"Then let me know what does it ask you after you click it.","start":994.28,"end":999.345,"sentiment":"neutral","sentiment_score":0.061151219388613336},{"text":"Mhmm.","start":1001.245,"end":1001.745,"sentiment":"neutral","sentiment_score":0.030650481581687927},{"text":"Do you have WhatsApp?","start":1029.9249,"end":1031.065,"sentiment":"neutral","sentiment_score":0.018561143428087234},{"text":"Yeah.","start":1033.765,"end":1034.245,"sentiment":"neutral","sentiment_score":0.1503877341747284},{"text":"You can send me the pictures there instead if you're having a hard time via email.","start":1034.245,"end":1041.1101,"sentiment":"neutral","sentiment_score":-0.012858654838055376}],"sentiment":"neutral","sentiment_score":0.02412886183176722,"num_words":35,"start":994.28,"end":1041.1101},{"sentences":[{"text":"Mhmm.","start":1047.17,"end":1047.67,"sentiment":"neutral","sentiment_score":0.06426011025905609},{"text":"Did did you click the network settings?","start":1075.38,"end":1077.64,"sentiment":"neutral","sentiment_score":-0.014532240905932017},{"text":"Okay.","start":1085.8351,"end":1086.3351,"sentiment":"neutral","sentiment_score":0.003992484882473946},{"text":"Okay.","start":1087.435,"end":1087.935,"sentiment":"neutral","sentiment_score":0.01698354259133339},{"text":"Not yet.","start":1178.48,"end":1179.22,"sentiment":"neutral","sentiment_score":-0.15987499058246613}],"sentiment":"neutral","sentiment_score":-0.028019960814466078,"num_words":12,"start":1047.17,"end":1179.22},{"sentences":[{"text":"Hang on.","start":1189.985,"end":1190.3049,"sentiment":"neutral","sentiment_score":0.019321926869452},{"text":"Let me just message you instead.","start":1190.3049,"end":1192.325,"sentiment":"neutral","sentiment_score":0.01629164970169465},{"text":"There you go.","start":1194.705,"end":1195.56,"sentiment":"neutral","sentiment_score":0.044774031887451805},{"text":"Okay.","start":1218.405,"end":1218.905,"sentiment":"neutral","sentiment_score":0.029981065541505817},{"text":"Can you click the connect arrow?","start":1219.605,"end":1221.945,"sentiment":"neutral","sentiment_score":0.023402924338976543}],"sentiment":"neutral","sentiment_score":0.024506358843710687,"num_words":18,"start":1189.985,"end":1221.945},{"sentences":[{"text":"Mhmm.","start":1224.2101,"end":1224.61,"sentiment":"neutral","sentiment_score":0.010960233397781847},{"text":"And what is it asking?","start":1224.61,"end":1227.43,"sentiment":"neutral","sentiment_score":-0.017054275050759314},{"text":"Mhmm.","start":1245.9049,"end":1246.4049,"sentiment":"neutral","sentiment_score":0.004813698120415211},{"text":"Mhmm.","start":1254.2001,"end":1254.7001,"sentiment":"neutral","sentiment_score":0.035435039550065994},{"text":"Mhmm.","start":1270.475,"end":1270.975,"sentiment":"neutral","sentiment_score":0.010323366150259972}],"sentiment":"neutral","sentiment_score":-0.0026376708928081724,"num_words":9,"start":1224.2101,"end":1270.975},{"sentences":[{"text":"There's no, like, asking you a connection type, like a PPPoE configuration.","start":1296.1749,"end":1303.475,"sentiment":"neutral","sentiment_score":-0.17526389573079845},{"text":"There's no asking you of a username and password?","start":1312.7899,"end":1315.9299,"sentiment":"neutral","sentiment_score":-0.13628905970189306},{"text":"Okay.","start":1327.005,"end":1327.505,"sentiment":"neutral","sentiment_score":-0.0285433791577816},{"text":"So you can cut you can you cannot click the connect arrow, right, at this folder?","start":1327.645,"end":1334.625,"sentiment":"neutral","sentiment_score":-0.05804081750102341},{"text":"You just you just can click the next.","start":1335.5651,"end":1339.49,"sentiment":"neutral","sentiment_score":-0.05563818197697401}],"sentiment":"neutral","sentiment_score":-0.10287109132775146,"num_words":46,"start":1296.1749,"end":1339.49},{"sentences":[{"text":"Then once you click the next, it says an instruction.","start":1341.87,"end":1346.61,"sentiment":"neutral","sentiment_score":0.005974773876368999},{"text":"Okay.","start":1377.12,"end":1377.4401,"sentiment":"neutral","sentiment_score":-0.10967503488063812},{"text":"I see.","start":1377.4401,"end":1378.1001,"sentiment":"neutral","sentiment_score":-0.16233406960964203},{"text":"So I think this router does not support the PPPoE configuration then.","start":1378.3201,"end":1383.805,"sentiment":"negative","sentiment_score":-0.5578308602174123},{"text":"So you really need the new one.","start":1384.185,"end":1386.045,"sentiment":"negative","sentiment_score":-0.5485939809254238}],"sentiment":"negative","sentiment_score":-0.3408976132632233,"num_words":32,"start":1341.87,"end":1386.045},{"sentences":[{"text":"So for the router or Can you send me a screenshot of that before you proceed for me to check?","start":1394.185,"end":1445.065,"sentiment":"neutral","sentiment_score":0.03914090944454074},{"text":"Can you select the can you click the one type?","start":1477.63,"end":1481.17,"sentiment":"neutral","sentiment_score":0.010592620167881251},{"text":"The w e n type?","start":1481.87,"end":1483.33,"sentiment":"neutral","sentiment_score":-0.008208167552947999},{"text":"Can you click that one?","start":1487.15,"end":1488.53,"sentiment":"neutral","sentiment_score":0.016951802745461465},{"text":"Does does it have a PPPOE?","start":1488.83,"end":1492.05,"sentiment":"neutral","sentiment_score":-0.01914601835111777}],"sentiment":"neutral","sentiment_score":0.01777361861794539,"num_words":46,"start":1394.185,"end":1492.05},{"sentences":[{"text":"Yeah.","start":1493.015,"end":1493.515,"sentiment":"neutral","sentiment_score":0.034060560166835785},{"text":"That one.","start":1493.6549,"end":1494.475,"sentiment":"neutral","sentiment_score":0.042530542239546776},{"text":"So for the username and password, that is the one I texted you or emailed also?","start":1498.855,"end":1504.315,"sentiment":"neutral","sentiment_score":0.021459382842294872},{"text":"The one zero four one.","start":1506.5299,"end":1508.63,"sentiment":"neutral","sentiment_score":-0.004558498412370682},{"text":"Mhmm.","start":1510.4099,"end":1510.9099,"sentiment":"neutral","sentiment_score":0.002750290324911475}],"sentiment":"neutral","sentiment_score":0.017697182735428214,"num_words":25,"start":1493.015,"end":1510.9099},{"sentences":[{"text":"Let me just send it to you via WhatsApp.","start":1512.69,"end":1517.51,"sentiment":"neutral","sentiment_score":0.020672198591960803},{"text":"There you go.","start":1520.335,"end":1521.155,"sentiment":"neutral","sentiment_score":0.05804162099957466},{"text":"That is the username and password that you should enter.","start":1525.775,"end":1529.155,"sentiment":"neutral","sentiment_score":0.050064973533153534},{"text":"Then once you enter the credentials correctly, just select click the apply settings.","start":1582.565,"end":1590.745,"sentiment":"neutral","sentiment_score":0.04036770015954971},{"text":"Let me know once you you're done.","start":1617.1749,"end":1619.78,"sentiment":"neutral","sentiment_score":0.011890764614301068}],"sentiment":"neutral","sentiment_score":0.03497237714362286,"num_words":42,"start":1512.69,"end":1619.78},{"sentences":[{"text":"Can you skip that one?","start":1628.2401,"end":1630.1001,"sentiment":"neutral","sentiment_score":-0.007285802625119686},{"text":"Yeah.","start":1634.615,"end":1634.855,"sentiment":"neutral","sentiment_score":-0.0007724110037088394},{"text":"Or you can change it.","start":1634.855,"end":1636.295,"sentiment":"neutral","sentiment_score":-0.0012392884120345116},{"text":"Depends on you.","start":1636.295,"end":1637.435,"sentiment":"neutral","sentiment_score":0.0008496629695097605},{"text":"Okay.","start":1723.2251,"end":1723.7251,"sentiment":"neutral","sentiment_score":0.13079293072223663}],"sentiment":"neutral","sentiment_score":0.005996270229419073,"num_words":15,"start":1628.2401,"end":1723.7251},{"sentences":[{"text":"It says successful now?","start":1724.905,"end":1726.6051,"sentiment":"neutral","sentiment_score":0.1662152148783207},{"text":"Okay.","start":1729.73,"end":1730.23,"sentiment":"neutral","sentiment_score":0.05929264798760414},{"text":"Can we try to use the Internet now?","start":1730.29,"end":1732.69,"sentiment":"neutral","sentiment_score":0.05037594446912408},{"text":"Let's see if it work it's working.","start":1732.69,"end":1734.63,"sentiment":"neutral","sentiment_score":0.04616173303553036},{"text":"Can you try to use the Internet now?","start":1748.085,"end":1750.245,"sentiment":"neutral","sentiment_score":0.01610863907262683}],"sentiment":"neutral","sentiment_score":0.05639865382441452,"num_words":28,"start":1724.905,"end":1750.245},{"sentences":[{"text":"Let's check.","start":1750.245,"end":1751.065,"sentiment":"neutral","sentiment_score":0.009538411628454924},{"text":"It's working, ma'am?","start":1788.56,"end":1789.7001,"sentiment":"neutral","sentiment_score":0.2556980897982915},{"text":"Yeah.","start":1791.68,"end":1792.0,"sentiment":"neutral","sentiment_score":0.12012384831905364},{"text":"Okay.","start":1792.0,"end":1792.5,"sentiment":"neutral","sentiment_score":0.1413956880569458},{"text":"All good.","start":1794.2051,"end":1794.765,"sentiment":"neutral","sentiment_score":0.31736941635608673}],"sentiment":"neutral","sentiment_score":0.18693660685999525,"num_words":9,"start":1750.245,"end":1794.765},{"sentences":[{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime.","start":1794.765,"end":1800.545,"sentiment":"neutral","sentiment_score":0.18155339046528465},{"text":"K.","start":1803.245,"end":1803.745,"sentiment":"positive","sentiment_score":0.3448495864868164},{"text":"Yeah.","start":1804.685,"end":1804.925,"sentiment":"neutral","sentiment_score":0.17961061000823977},{"text":"You're 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you.","start":1822.8708,"end":1823.6709,"sentiment":"positive","sentiment_score":0.5479695200920105},{"text":"Bye.","start":1823.6709,"end":1824.1709,"sentiment":"neutral","sentiment_score":0.16638921201229095}],"sentiment":"positive","sentiment_score":0.5344737987307941,"num_words":17,"start":1816.3099,"end":1824.1709},{"sentences":[{"text":"You're welcome.","start":1826.3109,"end":1827.1309,"sentiment":"positive","sentiment_score":0.36910581588745117},{"text":"Thank you.","start":1827.5908,"end":1828.2509,"sentiment":"neutral","sentiment_score":0.3254285864531994}],"sentiment":"positive","sentiment_score":0.3472672011703253,"num_words":4,"start":1826.3109,"end":1828.2509}]}}]},{"alternatives":[{"transcript":"Hello? Good afternoon. Yes. I just missed your call. Mhmm. See that okay. Email for the photo? See that I just hear hear that. I'm just wondering maybe my these two actually router currently I have will not actually work because those are for the what's called that? For the NBN connection. Okay. So so I want to now order the one router from you guys that I can get it as soon as possible, like, tomorrow morning. The express one? The Express The the the Express one also take two to three days. Not one day. One day. Oh, god. Can I actually buy any router from the shop? Other shop? Yeah. Can you give me the model number and everything, please? Yes. Yes. I received that. I also actually yeah. Actually, send you the the email with the photo. Can you check the photos, please? I just sent it. Just give me one sec. Where it is? PPE model. No. F for the after the active? I'm not I can't see the mhmm. Mhmm. Yes. Okay. I have yes. The arrow will work? Yes. I have the arrow. Yeah. It start to set up. Yes. I open it. Yes. Looking for actually, it is working now. It's too close to the yeah. And it is saying that ready to connect. So next. I'll press next. Okay. It is actually something. Setting up your error. So seven max. So it is actually it's still working. Let's see. Oh, connection error. Your Aero Aero Pro seven cannot connect to the Internet. If you have received a special instruction from your service provider, like a service username and password, Select Internet settings to update for your service provider's instruction. Like, unplug. It's saying that Yes. Yes. Port. Yeah. Five VBE port. What is the w? I don't know. Yes. So I'll send it to you. How to do that? Oh, the same thing is actually showing. W a n or the Internet port. No. Network is not setting. It is showing that. I actually clicked for the network set setting, but but cannot connect. And it is not not actually connecting. I'm on the setup actually network. Internet. Like Internet connection, like, required Internet connection, modem, fiber, not or fiber on and cellular. I don't know. Okay. Yeah. Sorry? The cable. Mhmm. Yeah. Mhmm. Yeah. The the other one is the yeah. With the fiber. It doesn't work. I'm giving you. It is working. Like, set up aero network. Setting up your aero network. So it is working. So Yes. It is five GBE. This this one is connected with I'm going to email you that one. Okay. Did you get that one? Okay. I send, like, two emails, two photos. One is from the arrow that what they are saying, and and that is for for the the router connection. So much complicated. And the arrow? Actually, it it is it is showing that plug how to plug all the cables. There are actually one is actually cable, like, adapter And another is the Internet cable connected with the that the white box. Where is the Internet settings? Okay. Just give me one sec. Just give me one sec. Yeah. Got it. Okay. Yes. I have. Okay. Okay. Then, yeah, email me with my number. Just you should give me a. Not yet. I'm actually it is actually it actually log out itself. So I'm going to log in. 405195802. So send the verification code. Okay. Start to set up. Okay. Then Internet connection. I'm going to first, this this one. I'm going to did you message me in the WhatsApp? Okay. Can you tell me your number? Then I can or I can send you the the photo that where I am. I'm here now. This is the first page. Then what to go? Yes. The connect arrow is not actually showing. It is can you see that just next one is actually highlighted? The bottom one, next is highlighted. If I click on the next, it is showing that unplug your existing modem and router. Note your Wi Fi name and password for future use. What Internet connection do you have? Okay? Then again, the next option is that highlighted. I am going to next. It is showing that connect the arrow to your modem. Okay? And plug plug the include arrow Internet cable into any Internet port on the arrow. So I did that one. And then then power on your modem and arrow the arrow. No. No. No. No. Nothing. Yeah. I cannot. No. Mhmm. Yes. It it says the instruction plug unplug, and after that, it says the setup aero network. Then when I when I click on the next, it is it is actually showing that it is, like, working. And every time it shows the same and end with, like, cannot connect can cannot cannot connected. Okay. The so how can I actually order the new one? Okay. The Internet setting, it is it's coming. I can't like, con configure Internet service provider ISP settings. You may need to configure the following settings to to establish your Internet connection. If you do not have the this information, please contact your ISP for Australia. Then it has that w a n type, t h c p, default, and uplink is v L a n. Yes. And v l a n I d between one to W a n. Yes. Mhmm. P p p o P. Yes. Yes. And the username should be what? Okay. Repeat me again. Sorry. Yeah. Tell me. Is the name sorry. What? Juan? Yes. Yes. Yes. Save settings. Yeah. Okay. Now it is yeah. I clicked the play settings and where is the Aero Pro? This will help you identify it. Location. Okay. No. Bedroom. Okay. Yeah. Yeah. Create. Give the error Wi Fi a name and password. Wi Fi network. The same one should I need to put? Wi Fi network name. Okay. I want to put my name. Next. Your network name must not start or end with space. Okay. Okay. Create Wi Fi. Create a Wi Fi network. It is showing that success. Yeah. And oh, okay. I'm going to do that. Finishing setup. Okay. So how to do that? Should I go to the settings option? Yeah. Sorry. Yes. It is here. And the password okay. Yes. Thank god. Yes. Oh my god. Yeah. Sure. Thank you so so much. I was in very stressed, and I cannot actually explain from actually, yesterday, I could not sleep. Oh. Thank you, dear. Thank you. You have done, like, ten years to me. Yes. Bye. 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Good afternoon. Yes. I just missed your call. Mhmm.\n\nSee that okay. Email for the photo? See that I just hear hear that. I'm just wondering maybe my these two actually router currently I have will not actually work because those are for the what's called that? For the NBN connection.\n\nOkay. So so I want to now order the one router from you guys that I can get it as soon as possible, like, tomorrow morning. The express one? The Express The the the Express one also take two to three days. Not one day.\n\nOne day. Oh, god. Can I actually buy any router from the shop? Other shop? Yeah.\n\nCan you give me the model number and everything, please? Yes. Yes. I received that. I also actually yeah.\n\nActually, send you the the email with the photo. Can you check the photos, please? I just sent it. Just give me one sec. Where it is?\n\nPPE model. No. F for the after the active? I'm not I can't see the mhmm. Mhmm.\n\nYes. Okay. I have yes. The arrow will work? Yes.\n\nI have the arrow. Yeah. It start to set up. Yes. I open it.\n\nYes. Looking for actually, it is working now. It's too close to the yeah. And it is saying that ready to connect. So next.\n\nI'll press next. Okay. It is actually something. Setting up your error. So seven max.\n\nSo it is actually it's still working. Let's see. Oh, connection error. Your Aero Aero Pro seven cannot connect to the Internet. If you have received a special instruction from your service provider, like a service username and password, Select Internet settings to update for your service provider's instruction.\n\nLike, unplug. It's saying that Yes. Yes. Port. Yeah.\n\nFive VBE port. What is the w? I don't know. Yes. So I'll send it to you.\n\nHow to do that? Oh, the same thing is actually showing. W a n or the Internet port. No. Network is not setting.\n\nIt is showing that. I actually clicked for the network set setting, but but cannot connect. And it is not not actually connecting. I'm on the setup actually network. Internet.\n\nLike Internet connection, like, required Internet connection, modem, fiber, not or fiber on and cellular. I don't know. Okay. Yeah. Sorry?\n\nThe cable. Mhmm. Yeah. Mhmm. Yeah.\n\nThe the other one is the yeah. With the fiber. It doesn't work. I'm giving you. It is working.\n\nLike, set up aero network. Setting up your aero network. So it is working. So Yes. It is five GBE.\n\nThis this one is connected with I'm going to email you that one. Okay. Did you get that one? Okay. I send, like, two emails, two photos.\n\nOne is from the arrow that what they are saying, and and that is for for the the router connection. So much complicated. And the arrow? Actually, it it is it is showing that plug how to plug all the cables. There are actually one is actually cable, like, adapter And another is the Internet cable connected with the that the white box.\n\nWhere is the Internet settings? Okay. Just give me one sec. Just give me one sec. Yeah.\n\nGot it. Okay. Yes. I have. Okay.\n\nOkay. Then, yeah, email me with my number. Just you should give me a. Not yet. I'm actually it is actually it actually log out itself.\n\nSo I'm going to log in. 405195802. So send the verification code. Okay. Start to set up.\n\nOkay. Then Internet connection. I'm going to first, this this one. I'm going to did you message me in the WhatsApp? Okay.\n\nCan you tell me your number? Then I can or I can send you the the photo that where I am. I'm here now. This is the first page. Then what to go?\n\nYes. The connect arrow is not actually showing. It is can you see that just next one is actually highlighted? The bottom one, next is highlighted. If I click on the next, it is showing that unplug your existing modem and router.\n\nNote your Wi Fi name and password for future use. What Internet connection do you have? Okay? Then again, the next option is that highlighted. I am going to next.\n\nIt is showing that connect the arrow to your modem. Okay? And plug plug the include arrow Internet cable into any Internet port on the arrow. So I did that one. And then then power on your modem and arrow the arrow.\n\nNo. No. No. No. Nothing.\n\nYeah. I cannot. No. Mhmm. Yes.\n\nIt it says the instruction plug unplug, and after that, it says the setup aero network. Then when I when I click on the next, it is it is actually showing that it is, like, working. And every time it shows the same and end with, like, cannot connect can cannot cannot connected. Okay. The so how can I actually order the new one?\n\nOkay. The Internet setting, it is it's coming. I can't like, con configure Internet service provider ISP settings. You may need to configure the following settings to to establish your Internet connection. If you do not have the this information, please contact your ISP for Australia.\n\nThen it has that w a n type, t h c p, default, and uplink is v L a n. Yes. And v l a n I d between one to W a n. Yes. Mhmm.\n\nP p p o P. Yes. Yes. And the username should be what? Okay.\n\nRepeat me again. Sorry. Yeah. Tell me. Is the name sorry.\n\nWhat? Juan? Yes. Yes. Yes.\n\nSave settings. Yeah. Okay. Now it is yeah. I clicked the play settings and where is the Aero Pro?\n\nThis will help you identify it. Location. Okay. No. Bedroom.\n\nOkay. Yeah. Yeah. Create. Give the error Wi Fi a name and password.\n\nWi Fi network. The same one should I need to put? Wi Fi network name. Okay. I want to put my name.\n\nNext. Your network name must not start or end with space. Okay. Okay. Create Wi Fi.\n\nCreate a Wi Fi network. It is showing that success. Yeah. And oh, okay. I'm going to do that.\n\nFinishing setup. Okay. So how to do that? Should I go to the settings option? Yeah.\n\nSorry. Yes. It is here. And the password okay. Yes.\n\nThank god. Yes. Oh my god. Yeah. Sure.\n\nThank you so so much. I was in very stressed, and I cannot actually explain from actually, yesterday, I could not sleep. Oh. Thank you, dear. Thank you.\n\nYou have done, like, ten years to me. Yes. Bye. Take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.2544611096382141},{"text":"Good afternoon.","start":3.1999998,"end":4.02,"sentiment":"positive","sentiment_score":0.3871881365776062},{"text":"Yes.","start":4.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.2117566466331482},{"text":"I just missed your call.","start":4.72,"end":6.18,"sentiment":"neutral","sentiment_score":0.06220243684947491},{"text":"Mhmm.","start":14.08,"end":14.535,"sentiment":"neutral","sentiment_score":-0.10760325193405151}],"sentiment":"neutral","sentiment_score":0.14440029617398978,"num_words":10,"start":1.8399999,"end":14.535},{"sentences":[{"text":"See that okay.","start":21.335,"end":23.675,"sentiment":"neutral","sentiment_score":-0.14993051687876383},{"text":"Email for the photo?","start":24.935,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.025838478934019804},{"text":"See that I just hear hear that.","start":37.73,"end":40.95,"sentiment":"neutral","sentiment_score":-0.11155963263341359},{"text":"I'm just wondering maybe my these two actually router currently I have will not actually work because those are for the what's called that?","start":41.585003,"end":56.04,"sentiment":"neutral","sentiment_score":-0.19514139803747335},{"text":"For the NBN connection.","start":56.2,"end":57.74,"sentiment":"neutral","sentiment_score":-0.03499150648713112}],"sentiment":"neutral","sentiment_score":-0.1466052969917655,"num_words":42,"start":21.335,"end":57.74},{"sentences":[{"text":"Okay.","start":60.440002,"end":60.84,"sentiment":"neutral","sentiment_score":0.05890461802482605},{"text":"So so I want to now order the one router from you guys that I can get it as soon as possible, like, tomorrow morning.","start":60.84,"end":78.075,"sentiment":"neutral","sentiment_score":0.08878916576504707},{"text":"The express one?","start":78.615,"end":79.835,"sentiment":"neutral","sentiment_score":-0.003274608093003432},{"text":"The Express The the the Express one also take two to three days.","start":82.46,"end":88.4,"sentiment":"neutral","sentiment_score":-0.027033140166447714},{"text":"Not one day.","start":89.74,"end":90.88,"sentiment":"neutral","sentiment_score":-0.08188372726241748}],"sentiment":"neutral","sentiment_score":0.03714950964268711,"num_words":45,"start":60.440002,"end":90.88},{"sentences":[{"text":"One day.","start":99.994995,"end":100.735,"sentiment":"neutral","sentiment_score":-0.05755008012056351},{"text":"Oh, god.","start":105.78,"end":106.520004,"sentiment":"neutral","sentiment_score":-0.048780955374240875},{"text":"Can I actually buy any router from the shop?","start":107.3,"end":111.56,"sentiment":"neutral","sentiment_score":-0.00661800242960453},{"text":"Other shop?","start":115.62,"end":116.26,"sentiment":"neutral","sentiment_score":-0.004550973419100046},{"text":"Yeah.","start":116.26,"end":116.58,"sentiment":"neutral","sentiment_score":0.00936360377818346}],"sentiment":"neutral","sentiment_score":-0.016997652244754136,"num_words":16,"start":99.994995,"end":116.58},{"sentences":[{"text":"Can you give me the model number and everything, please?","start":116.58,"end":119.880005,"sentiment":"neutral","sentiment_score":0.012464450858533382},{"text":"Yes.","start":141.03,"end":141.27,"sentiment":"neutral","sentiment_score":0.0582159198820591},{"text":"Yes.","start":141.27,"end":141.67,"sentiment":"neutral","sentiment_score":0.06691010296344757},{"text":"I received that.","start":141.67,"end":142.63,"sentiment":"neutral","sentiment_score":0.07199496775865555},{"text":"I also actually yeah.","start":142.63,"end":145.11,"sentiment":"neutral","sentiment_score":0.06630916707217693}],"sentiment":"neutral","sentiment_score":0.038473268578711306,"num_words":19,"start":116.58,"end":145.11},{"sentences":[{"text":"Actually, send you the the email with the photo.","start":145.11,"end":150.125,"sentiment":"neutral","sentiment_score":0.059057414531707764},{"text":"Can you check the photos, please?","start":150.185,"end":151.88501,"sentiment":"neutral","sentiment_score":0.018990853801369667},{"text":"I just sent it.","start":159.30501,"end":160.52501,"sentiment":"neutral","sentiment_score":-0.039560672361403704},{"text":"Just give me one sec.","start":173.89,"end":175.35,"sentiment":"neutral","sentiment_score":0.08044921532273293},{"text":"Where it is?","start":176.05,"end":176.895,"sentiment":"neutral","sentiment_score":0.04138742263118426}],"sentiment":"neutral","sentiment_score":0.03754175957982187,"num_words":27,"start":145.11,"end":176.895},{"sentences":[{"text":"PPE model.","start":178.735,"end":180.35501,"sentiment":"neutral","sentiment_score":0.011541253887116909},{"text":"No.","start":181.85501,"end":182.35501,"sentiment":"neutral","sentiment_score":-0.0932832583785057},{"text":"F for the after the active?","start":203.93,"end":206.43,"sentiment":"neutral","sentiment_score":-0.00520654022693634},{"text":"I'm not I can't see the mhmm.","start":209.44499,"end":214.825,"sentiment":"neutral","sentiment_score":-0.08293578953349165},{"text":"Mhmm.","start":218.325,"end":218.825,"sentiment":"neutral","sentiment_score":0.031127650290727615}],"sentiment":"neutral","sentiment_score":-0.038286051082917875,"num_words":17,"start":178.735,"end":218.825},{"sentences":[{"text":"Yes.","start":219.44499,"end":219.94499,"sentiment":"neutral","sentiment_score":0.07974123954772949},{"text":"Okay.","start":229.28001,"end":229.78001,"sentiment":"neutral","sentiment_score":0.09329406917095184},{"text":"I have yes.","start":230.0,"end":232.26001,"sentiment":"neutral","sentiment_score":0.07285276427865028},{"text":"The arrow will work?","start":233.6,"end":235.3,"sentiment":"neutral","sentiment_score":0.07335123047232628},{"text":"Yes.","start":238.055,"end":238.555,"sentiment":"neutral","sentiment_score":0.05827286094427109}],"sentiment":"neutral","sentiment_score":0.07432713843882084,"num_words":10,"start":219.44499,"end":238.555},{"sentences":[{"text":"I have the arrow.","start":238.61499,"end":239.655,"sentiment":"neutral","sentiment_score":0.05117922369390726},{"text":"Yeah.","start":239.655,"end":240.135,"sentiment":"neutral","sentiment_score":0.05886153504252434},{"text":"It start to set up.","start":240.135,"end":241.355,"sentiment":"neutral","sentiment_score":0.06296306625008583},{"text":"Yes.","start":246.61499,"end":247.11499,"sentiment":"neutral","sentiment_score":0.04375509545207024},{"text":"I open 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next.","start":271.41498,"end":272.395,"sentiment":"neutral","sentiment_score":0.009430701844394207},{"text":"Okay.","start":283.15,"end":283.55,"sentiment":"neutral","sentiment_score":-0.019149620085954663},{"text":"It is actually something.","start":283.55,"end":286.05,"sentiment":"neutral","sentiment_score":-0.06760664843022823},{"text":"Setting up your error.","start":286.83,"end":288.44998,"sentiment":"neutral","sentiment_score":-0.09769706800580025},{"text":"So seven max.","start":288.66998,"end":290.05,"sentiment":"neutral","sentiment_score":-0.04269775872429212}],"sentiment":"neutral","sentiment_score":-0.05201104376465082,"num_words":15,"start":271.41498,"end":290.05},{"sentences":[{"text":"So it is actually it's still working.","start":290.43,"end":293.33,"sentiment":"neutral","sentiment_score":0.09405034248317991},{"text":"Let's see.","start":293.47,"end":294.29,"sentiment":"neutral","sentiment_score":0.10698115825653076},{"text":"Oh, connection error.","start":329.76498,"end":331.22498,"sentiment":"neutral","sentiment_score":-0.20968325436115265},{"text":"Your Aero Aero Pro seven cannot connect to the Internet.","start":332.565,"end":341.35,"sentiment":"negative","sentiment_score":-0.36336771249771116},{"text":"If you have received a special instruction from your service provider, like a service username and password, Select Internet settings to update for your service provider's instruction.","start":341.81,"end":359.595,"sentiment":"neutral","sentiment_score":-0.1548104782899221}],"sentiment":"neutral","sentiment_score":-0.1544958181223091,"num_words":49,"start":290.43,"end":359.595},{"sentences":[{"text":"Like, unplug.","start":360.775,"end":361.755,"sentiment":"neutral","sentiment_score":-0.10076742246747017},{"text":"It's saying that Yes.","start":362.375,"end":378.16,"sentiment":"neutral","sentiment_score":-0.06403943616896868},{"text":"Yes.","start":382.135,"end":382.45502,"sentiment":"neutral","sentiment_score":0.0013399645686149595},{"text":"Port.","start":382.45502,"end":382.77502,"sentiment":"neutral","sentiment_score":-0.01274837739765644},{"text":"Yeah.","start":382.77502,"end":383.27502,"sentiment":"neutral","sentiment_score":0.00481029599905014}],"sentiment":"neutral","sentiment_score":-0.05158785627120071,"num_words":9,"start":360.775,"end":383.27502},{"sentences":[{"text":"Five VBE port.","start":392.21503,"end":394.23502,"sentiment":"neutral","sentiment_score":-0.017727917681137722},{"text":"What is the w?","start":396.29,"end":397.59,"sentiment":"neutral","sentiment_score":-0.027700324542820454},{"text":"I don't know.","start":398.21,"end":399.19,"sentiment":"neutral","sentiment_score":-0.11114369581143062},{"text":"Yes.","start":405.01,"end":405.51,"sentiment":"neutral","sentiment_score":0.025607964023947716},{"text":"So I'll send it to you.","start":435.54,"end":437.16,"sentiment":"neutral","sentiment_score":0.06426524805525939}],"sentiment":"neutral","sentiment_score":-0.005071569781969576,"num_words":17,"start":392.21503,"end":437.16},{"sentences":[{"text":"How to do that?","start":469.51498,"end":470.975,"sentiment":"neutral","sentiment_score":0.012817269889637828},{"text":"Oh, the same thing is actually showing.","start":541.32,"end":543.42,"sentiment":"neutral","sentiment_score":-0.0016457707222018922},{"text":"W a n or the Internet port.","start":546.92,"end":549.34,"sentiment":"neutral","sentiment_score":-0.0029750652611255646},{"text":"No.","start":565.47,"end":565.79,"sentiment":"neutral","sentiment_score":-0.27452996373176575},{"text":"Network is not 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network.","start":587.695,"end":589.98,"sentiment":"neutral","sentiment_score":-0.24435446908076605},{"text":"Internet.","start":592.75995,"end":593.25995,"sentiment":"neutral","sentiment_score":-0.076430544257164}],"sentiment":"neutral","sentiment_score":-0.24459179267287254,"num_words":30,"start":567.07,"end":593.25995},{"sentences":[{"text":"Like Internet connection, like, required Internet connection, modem, fiber, not or fiber on and cellular.","start":599.63995,"end":610.005,"sentiment":"neutral","sentiment_score":-0.080062647908926},{"text":"I don't know.","start":611.585,"end":612.405,"sentiment":"neutral","sentiment_score":-0.1817485292752584},{"text":"Okay.","start":621.14,"end":621.54,"sentiment":"neutral","sentiment_score":0.008930264040827751},{"text":"Yeah.","start":621.54,"end":622.04,"sentiment":"neutral","sentiment_score":0.012427416630089285},{"text":"Sorry?","start":637.05505,"end":637.55505,"sentiment":"neutral","sentiment_score":-0.03581388294696808}],"sentiment":"neutral","sentiment_score":-0.08384007184455793,"num_words":21,"start":599.63995,"end":637.55505},{"sentences":[{"text":"The cable.","start":640.575,"end":641.315,"sentiment":"neutral","sentiment_score":-0.030409900471568108},{"text":"Mhmm.","start":642.495,"end":642.995,"sentiment":"neutral","sentiment_score":-0.00650222459807992},{"text":"Yeah.","start":645.29,"end":645.79,"sentiment":"neutral","sentiment_score":0.0013960814103484154},{"text":"Mhmm.","start":647.85,"end":648.35,"sentiment":"neutral","sentiment_score":-0.008229868486523628},{"text":"Yeah.","start":653.52997,"end":653.93,"sentiment":"neutral","sentiment_score":-0.02622278779745102}],"sentiment":"neutral","sentiment_score":-0.01672976673580706,"num_words":6,"start":640.575,"end":653.93},{"sentences":[{"text":"The the other one is the yeah.","start":653.93,"end":657.31,"sentiment":"neutral","sentiment_score":-0.08217124907033783},{"text":"With the fiber.","start":659.205,"end":660.425,"sentiment":"neutral","sentiment_score":-0.10726825147867203},{"text":"It doesn't work.","start":662.325,"end":663.285,"sentiment":"neutral","sentiment_score":-0.22167844573656717},{"text":"I'm giving you.","start":663.285,"end":664.425,"sentiment":"neutral","sentiment_score":-0.06522693733374278},{"text":"It is working.","start":668.085,"end":668.985,"sentiment":"neutral","sentiment_score":0.15963532030582428}],"sentiment":"neutral","sentiment_score":-0.06730598348535989,"num_words":19,"start":653.93,"end":668.985},{"sentences":[{"text":"Like, set up aero network.","start":669.285,"end":671.605,"sentiment":"neutral","sentiment_score":0.0978281244635582},{"text":"Setting up your aero network.","start":671.605,"end":673.785,"sentiment":"neutral","sentiment_score":0.10759695917367935},{"text":"So it is working.","start":673.97003,"end":674.53,"sentiment":"neutral","sentiment_score":0.2351711429655552},{"text":"So Yes.","start":674.53,"end":690.005,"sentiment":"neutral","sentiment_score":0.047393687069416046},{"text":"It is five GBE.","start":690.065,"end":692.005,"sentiment":"neutral","sentiment_score":0.021716234274208546}],"sentiment":"neutral","sentiment_score":0.10747311506420373,"num_words":20,"start":669.285,"end":692.005},{"sentences":[{"text":"This this one is connected with I'm going to email you that one.","start":692.385,"end":698.085,"sentiment":"neutral","sentiment_score":0.006943350442900107},{"text":"Okay.","start":713.13,"end":713.63,"sentiment":"neutral","sentiment_score":0.008825895376503468},{"text":"Did you get that one?","start":748.22504,"end":749.685,"sentiment":"neutral","sentiment_score":-0.01053185798227787},{"text":"Okay.","start":754.065,"end":754.565,"sentiment":"neutral","sentiment_score":-0.09301555901765823},{"text":"I send, like, two emails, two photos.","start":776.90497,"end":779.645,"sentiment":"neutral","sentiment_score":-0.08915215943540845}],"sentiment":"neutral","sentiment_score":-0.02483890792010007,"num_words":27,"start":692.385,"end":779.645},{"sentences":[{"text":"One is from the arrow that what they are saying, and and that is for for the the router connection.","start":779.945,"end":788.045,"sentiment":"neutral","sentiment_score":-0.11302063576877117},{"text":"So much complicated.","start":813.425,"end":814.64496,"sentiment":"negative","sentiment_score":-0.38920267422993976},{"text":"And the arrow?","start":845.06995,"end":845.97,"sentiment":"neutral","sentiment_score":-0.04277229433258375},{"text":"Actually, it it is it is showing that plug how to plug all the cables.","start":925.35504,"end":931.12,"sentiment":"neutral","sentiment_score":-0.06997884685794513},{"text":"There are actually one is actually cable, like, adapter And another is the Internet cable connected with the that the white box.","start":932.22,"end":947.71497,"sentiment":"neutral","sentiment_score":0.028000932483171873}],"sentiment":"neutral","sentiment_score":-0.06333333030638713,"num_words":63,"start":779.945,"end":947.71497},{"sentences":[{"text":"Where is the Internet settings?","start":954.09,"end":955.71,"sentiment":"neutral","sentiment_score":0.001663113757967949},{"text":"Okay.","start":973.22504,"end":973.625,"sentiment":"neutral","sentiment_score":0.0395563542842865},{"text":"Just give me one sec.","start":973.625,"end":975.085,"sentiment":"neutral","sentiment_score":0.03026979900896549},{"text":"Just give me one sec.","start":979.625,"end":980.88,"sentiment":"neutral","sentiment_score":0.007794332504272461},{"text":"Yeah.","start":983.12,"end":983.62,"sentiment":"neutral","sentiment_score":0.08737733960151672}],"sentiment":"neutral","sentiment_score":0.019151171778931338,"num_words":17,"start":954.09,"end":983.62},{"sentences":[{"text":"Got it.","start":993.335,"end":1000.055,"sentiment":"neutral","sentiment_score":0.04615547228604555},{"text":"Okay.","start":1000.055,"end":1000.555,"sentiment":"neutral","sentiment_score":0.03799442574381828},{"text":"Yes.","start":1032.0651,"end":1032.465,"sentiment":"neutral","sentiment_score":0.06473591923713684},{"text":"I have.","start":1032.465,"end":1033.2051,"sentiment":"neutral","sentiment_score":0.07001941651105881},{"text":"Okay.","start":1041.74,"end":1042.22,"sentiment":"neutral","sentiment_score":0.09288904070854188}],"sentiment":"neutral","sentiment_score":0.061138451897672245,"num_words":7,"start":993.335,"end":1042.22},{"sentences":[{"text":"Okay.","start":1042.22,"end":1042.62,"sentiment":"neutral","sentiment_score":0.09716244041919708},{"text":"Then, yeah, email me with my number.","start":1042.62,"end":1045.76,"sentiment":"neutral","sentiment_score":0.1276623872773988},{"text":"Just you should give me a.","start":1046.7,"end":1060.705,"sentiment":"neutral","sentiment_score":0.06459944012264411},{"text":"Not yet.","start":1078.9249,"end":1079.745,"sentiment":"neutral","sentiment_score":-0.19373398274183273},{"text":"I'm actually it is actually it actually log out itself.","start":1079.965,"end":1084.625,"sentiment":"neutral","sentiment_score":-0.07206072136759759}],"sentiment":"neutral","sentiment_score":0.01039694665143123,"num_words":26,"start":1042.22,"end":1084.625},{"sentences":[{"text":"So I'm going to log in.","start":1085.085,"end":1086.705,"sentiment":"neutral","sentiment_score":-0.002342331533630689},{"text":"405195802.","start":1088.2849,"end":1093.22,"sentiment":"neutral","sentiment_score":0.024518823251128197},{"text":"So send the verification code.","start":1094.88,"end":1099.22,"sentiment":"neutral","sentiment_score":0.01290765292942524},{"text":"Okay.","start":1160.335,"end":1160.735,"sentiment":"neutral","sentiment_score":0.06004703417420387},{"text":"Start to set up.","start":1160.735,"end":1162.095,"sentiment":"neutral","sentiment_score":0.08617144636809826}],"sentiment":"neutral","sentiment_score":0.028219759902533365,"num_words":17,"start":1085.085,"end":1162.095},{"sentences":[{"text":"Okay.","start":1162.095,"end":1162.595,"sentiment":"neutral","sentiment_score":0.06120903044939041},{"text":"Then Internet connection.","start":1164.095,"end":1165.875,"sentiment":"neutral","sentiment_score":0.03872606406609217},{"text":"I'm going to first, this this one.","start":1169.9349,"end":1172.9149,"sentiment":"neutral","sentiment_score":0.0265906604805163},{"text":"I'm going to did you message me in the WhatsApp?","start":1174.11,"end":1176.6901,"sentiment":"neutral","sentiment_score":-0.011760635301470757},{"text":"Okay.","start":1180.99,"end":1181.49,"sentiment":"neutral","sentiment_score":-0.002329176291823387}],"sentiment":"neutral","sentiment_score":0.011072105304761366,"num_words":22,"start":1162.095,"end":1181.49},{"sentences":[{"text":"Can you tell me your number?","start":1181.87,"end":1183.23,"sentiment":"neutral","sentiment_score":-0.0030301629255215325},{"text":"Then I can or I can send you the the photo that where I am.","start":1183.23,"end":1188.8151,"sentiment":"neutral","sentiment_score":0.04182865433394909},{"text":"I'm here now.","start":1200.68,"end":1204.4601,"sentiment":"neutral","sentiment_score":0.06583642462889354},{"text":"This is the first page.","start":1205.16,"end":1206.62,"sentiment":"neutral","sentiment_score":0.050840999186038974},{"text":"Then what to go?","start":1206.8401,"end":1208.2201,"sentiment":"neutral","sentiment_score":0.02181036677211523}],"sentiment":"neutral","sentiment_score":0.034794078010952835,"num_words":33,"start":1181.87,"end":1208.2201},{"sentences":[{"text":"Yes.","start":1223.005,"end":1223.505,"sentiment":"neutral","sentiment_score":0.023257259279489517},{"text":"The connect arrow is not actually showing.","start":1225.92,"end":1230.4801,"sentiment":"neutral","sentiment_score":-0.1578963409577097},{"text":"It is can you see that just next one is actually highlighted?","start":1230.4801,"end":1235.2201,"sentiment":"neutral","sentiment_score":-0.0600828326617678},{"text":"The bottom one, next is highlighted.","start":1236.88,"end":1238.9801,"sentiment":"neutral","sentiment_score":0.006909291880826156},{"text":"If I click on the next, it is showing that unplug your existing modem and router.","start":1239.12,"end":1247.105,"sentiment":"neutral","sentiment_score":-0.021050950163044035}],"sentiment":"neutral","sentiment_score":-0.04996120406403428,"num_words":42,"start":1223.005,"end":1247.105},{"sentences":[{"text":"Note your Wi Fi name and password for future use.","start":1247.805,"end":1253.265,"sentiment":"neutral","sentiment_score":0.01662604510784149},{"text":"What Internet connection do you have?","start":1253.965,"end":1257.03,"sentiment":"neutral","sentiment_score":0.017818492526809376},{"text":"Okay?","start":1257.81,"end":1258.31,"sentiment":"neutral","sentiment_score":0.030238183215260506},{"text":"Then again, the next option is that highlighted.","start":1258.53,"end":1261.99,"sentiment":"neutral","sentiment_score":0.03304027020931244},{"text":"I am going to next.","start":1262.05,"end":1263.3501,"sentiment":"neutral","sentiment_score":0.048833922296762464}],"sentiment":"neutral","sentiment_score":0.02706337875376145,"num_words":30,"start":1247.805,"end":1263.3501},{"sentences":[{"text":"It is showing that connect the arrow to your modem.","start":1263.5701,"end":1269.51,"sentiment":"neutral","sentiment_score":0.04525456167757511},{"text":"Okay?","start":1270.495,"end":1270.995,"sentiment":"neutral","sentiment_score":-0.01525067538022995},{"text":"And plug plug the include arrow Internet cable into any Internet port on the arrow.","start":1271.2949,"end":1282.515,"sentiment":"neutral","sentiment_score":0.04715033968289693},{"text":"So I did that one.","start":1283.775,"end":1285.98,"sentiment":"neutral","sentiment_score":0.1125521183013916},{"text":"And then then power on your modem and arrow the arrow.","start":1290.28,"end":1296.94,"sentiment":"neutral","sentiment_score":0.028462846678766338}],"sentiment":"neutral","sentiment_score":0.048104808133627684,"num_words":42,"start":1263.5701,"end":1296.94},{"sentences":[{"text":"No.","start":1304.555,"end":1304.875,"sentiment":"neutral","sentiment_score":-0.19740596413612368},{"text":"No.","start":1304.875,"end":1305.375,"sentiment":"neutral","sentiment_score":-0.1799858808517456},{"text":"No.","start":1305.5951,"end":1306.0951,"sentiment":"neutral","sentiment_score":-0.1238742098212242},{"text":"No.","start":1316.7201,"end":1317.2201,"sentiment":"neutral","sentiment_score":-0.2071987092494965},{"text":"Nothing.","start":1317.28,"end":1317.78,"sentiment":"neutral","sentiment_score":-0.15374121069908142}],"sentiment":"neutral","sentiment_score":-0.17244119495153426,"num_words":5,"start":1304.555,"end":1317.78},{"sentences":[{"text":"Yeah.","start":1333.5751,"end":1333.895,"sentiment":"neutral","sentiment_score":-0.020051438361406326},{"text":"I cannot.","start":1333.895,"end":1334.635,"sentiment":"neutral","sentiment_score":-0.06733156926929951},{"text":"No.","start":1335.495,"end":1335.995,"sentiment":"neutral","sentiment_score":-0.10813277959823608},{"text":"Mhmm.","start":1340.055,"end":1340.555,"sentiment":"neutral","sentiment_score":0.0005554580129683018},{"text":"Yes.","start":1340.6951,"end":1341.1951,"sentiment":"neutral","sentiment_score":0.05109873041510582}],"sentiment":"neutral","sentiment_score":-0.035198861345027886,"num_words":6,"start":1333.5751,"end":1341.1951},{"sentences":[{"text":"It it says the instruction plug unplug, and after that, it says the setup aero network.","start":1347.34,"end":1354.0,"sentiment":"neutral","sentiment_score":0.001969853707123548},{"text":"Then when I when I click on the next, it is it is actually showing that it is, like, working.","start":1354.695,"end":1362.235,"sentiment":"neutral","sentiment_score":-0.029153058119118214},{"text":"And every time it shows the same and end with, like, cannot connect can cannot cannot connected.","start":1363.015,"end":1375.3601,"sentiment":"neutral","sentiment_score":-0.20214714898782618},{"text":"Okay.","start":1387.685,"end":1388.185,"sentiment":"neutral","sentiment_score":-0.03922949731349945},{"text":"The so how can I actually order the new one?","start":1388.645,"end":1391.9451,"sentiment":"neutral","sentiment_score":-0.00013328008353710174}],"sentiment":"neutral","sentiment_score":-0.06294698959391098,"num_words":64,"start":1347.34,"end":1391.9451},{"sentences":[{"text":"Okay.","start":1396.7999,"end":1397.12,"sentiment":"neutral","sentiment_score":-0.019081324338912964},{"text":"The Internet setting, it is it's coming.","start":1397.12,"end":1399.2999,"sentiment":"neutral","sentiment_score":-0.056142413190432956},{"text":"I can't like, con configure Internet service provider ISP settings.","start":1399.44,"end":1406.74,"sentiment":"neutral","sentiment_score":-0.2349664255976677},{"text":"You may need to configure the following settings to to establish your Internet connection.","start":1406.7999,"end":1415.825,"sentiment":"neutral","sentiment_score":-0.1277477272919246},{"text":"If you do not have the this information, please contact your ISP for Australia.","start":1416.045,"end":1424.65,"sentiment":"neutral","sentiment_score":-0.14964082411357335}],"sentiment":"neutral","sentiment_score":-0.1444604824418607,"num_words":46,"start":1396.7999,"end":1424.65},{"sentences":[{"text":"Then it has that w a n type, t h c p, default, and uplink is v L a n.","start":1425.0299,"end":1439.13,"sentiment":"neutral","sentiment_score":-0.05438867062330246},{"text":"Yes.","start":1440.425,"end":1440.925,"sentiment":"neutral","sentiment_score":0.04517696797847748},{"text":"And v l a n I d between one to W a n.","start":1471.695,"end":1486.17,"sentiment":"neutral","sentiment_score":0.0065966150365196746},{"text":"Yes.","start":1486.17,"end":1486.67,"sentiment":"neutral","sentiment_score":0.032216593623161316},{"text":"Mhmm.","start":1489.05,"end":1489.55,"sentiment":"neutral","sentiment_score":-0.008926857262849808}],"sentiment":"neutral","sentiment_score":-0.025931964240347345,"num_words":36,"start":1425.0299,"end":1489.55},{"sentences":[{"text":"P p p o P.","start":1490.89,"end":1492.1901,"sentiment":"neutral","sentiment_score":-0.013957035727798939},{"text":"Yes.","start":1493.2101,"end":1493.625,"sentiment":"neutral","sentiment_score":0.055118270218372345},{"text":"Yes.","start":1493.945,"end":1494.445,"sentiment":"neutral","sentiment_score":0.05882398039102554},{"text":"And the username should be what?","start":1495.545,"end":1497.885,"sentiment":"neutral","sentiment_score":0.013478278492887815},{"text":"Okay.","start":1505.785,"end":1506.285,"sentiment":"neutral","sentiment_score":0.005718651227653027}],"sentiment":"neutral","sentiment_score":0.009338956725384508,"num_words":14,"start":1490.89,"end":1506.285},{"sentences":[{"text":"Repeat me again.","start":1507.21,"end":1508.5099,"sentiment":"neutral","sentiment_score":-0.004887208963433902},{"text":"Sorry.","start":1509.21,"end":1509.5299,"sentiment":"neutral","sentiment_score":-0.02635468728840351},{"text":"Yeah.","start":1509.5299,"end":1509.7699,"sentiment":"neutral","sentiment_score":-0.0020480547100305557},{"text":"Tell me.","start":1509.7699,"end":1510.1699,"sentiment":"neutral","sentiment_score":-0.0016131065785884857},{"text":"Is the name sorry.","start":1510.1699,"end":1511.0499,"sentiment":"neutral","sentiment_score":0.0005360066425055265}],"sentiment":"neutral","sentiment_score":-0.004013323225080967,"num_words":11,"start":1507.21,"end":1511.0499},{"sentences":[{"text":"What?","start":1511.0499,"end":1511.5499,"sentiment":"neutral","sentiment_score":-0.003036993555724621},{"text":"Juan?","start":1511.85,"end":1512.35,"sentiment":"neutral","sentiment_score":0.0020240889862179756},{"text":"Yes.","start":1518.49,"end":1518.73,"sentiment":"neutral","sentiment_score":0.04500064626336098},{"text":"Yes.","start":1518.73,"end":1519.23,"sentiment":"neutral","sentiment_score":0.04889080673456192},{"text":"Yes.","start":1575.445,"end":1575.945,"sentiment":"neutral","sentiment_score":0.04761224240064621}],"sentiment":"neutral","sentiment_score":0.028098158165812494,"num_words":5,"start":1511.0499,"end":1575.945},{"sentences":[{"text":"Save settings.","start":1576.405,"end":1577.3049,"sentiment":"neutral","sentiment_score":0.0586952306330204},{"text":"Yeah.","start":1592.19,"end":1592.4299,"sentiment":"neutral","sentiment_score":0.04017246887087822},{"text":"Okay.","start":1592.4299,"end":1592.9299,"sentiment":"neutral","sentiment_score":0.03922697901725769},{"text":"Now it is yeah.","start":1592.99,"end":1594.27,"sentiment":"neutral","sentiment_score":0.040850344114005566},{"text":"I clicked the play settings and where is the Aero Pro?","start":1594.27,"end":1599.245,"sentiment":"neutral","sentiment_score":0.0285789163952524}],"sentiment":"neutral","sentiment_score":0.035503124524103966,"num_words":19,"start":1576.405,"end":1599.245},{"sentences":[{"text":"This will help you identify it.","start":1599.305,"end":1603.245,"sentiment":"neutral","sentiment_score":0.03671558698018392},{"text":"Location.","start":1603.785,"end":1604.285,"sentiment":"neutral","sentiment_score":0.007168951909989119},{"text":"Okay.","start":1606.425,"end":1606.925,"sentiment":"neutral","sentiment_score":0.001194576732814312},{"text":"No.","start":1607.8651,"end":1608.3651,"sentiment":"neutral","sentiment_score":-0.00983896479010582},{"text":"Bedroom.","start":1609.2251,"end":1609.7251,"sentiment":"neutral","sentiment_score":-0.013071203604340552}],"sentiment":"neutral","sentiment_score":0.020574688212946057,"num_words":10,"start":1599.305,"end":1609.7251},{"sentences":[{"text":"Okay.","start":1617.1101,"end":1617.6101,"sentiment":"neutral","sentiment_score":0.0007678726688027382},{"text":"Yeah.","start":1620.39,"end":1620.89,"sentiment":"neutral","sentiment_score":0.014333922415971756},{"text":"Yeah.","start":1621.1101,"end":1621.3501,"sentiment":"neutral","sentiment_score":0.010551242157816889},{"text":"Create.","start":1621.3501,"end":1621.8501,"sentiment":"neutral","sentiment_score":0.005157270468771458},{"text":"Give the error Wi Fi a name and password.","start":1622.755,"end":1626.375,"sentiment":"neutral","sentiment_score":-0.0010151115453077687}],"sentiment":"neutral","sentiment_score":0.001667254138737917,"num_words":13,"start":1617.1101,"end":1626.375},{"sentences":[{"text":"Wi Fi network.","start":1627.715,"end":1628.855,"sentiment":"neutral","sentiment_score":0.002183616471787294},{"text":"The same one should I need to put?","start":1631.075,"end":1633.1749,"sentiment":"neutral","sentiment_score":-0.0037887670332565904},{"text":"Wi Fi network name.","start":1661.2451,"end":1663.425,"sentiment":"neutral","sentiment_score":-0.00004027644172310829},{"text":"Okay.","start":1664.765,"end":1665.265,"sentiment":"neutral","sentiment_score":0.007136035710573196},{"text":"I want to put my name.","start":1665.7251,"end":1667.505,"sentiment":"neutral","sentiment_score":0.0032567339949309826}],"sentiment":"neutral","sentiment_score":0.00012527486648071897,"num_words":22,"start":1627.715,"end":1667.505},{"sentences":[{"text":"Next.","start":1692.785,"end":1693.285,"sentiment":"neutral","sentiment_score":-0.0011421376839280128},{"text":"Your network name must not start or end with space.","start":1694.5449,"end":1699.27,"sentiment":"neutral","sentiment_score":-0.011318918969482183},{"text":"Okay.","start":1699.41,"end":1699.91,"sentiment":"neutral","sentiment_score":0.0381237268447876},{"text":"Okay.","start":1710.05,"end":1710.37,"sentiment":"neutral","sentiment_score":0.05963728576898575},{"text":"Create Wi Fi.","start":1710.37,"end":1711.83,"sentiment":"neutral","sentiment_score":0.0988965854048729}],"sentiment":"neutral","sentiment_score":0.017507465090602636,"num_words":16,"start":1692.785,"end":1711.83},{"sentences":[{"text":"Create a Wi Fi network.","start":1715.145,"end":1717.325,"sentiment":"neutral","sentiment_score":0.11469847708940506},{"text":"It is showing that success.","start":1717.705,"end":1720.0449,"sentiment":"neutral","sentiment_score":0.12887148410081864},{"text":"Yeah.","start":1728.02,"end":1728.52,"sentiment":"neutral","sentiment_score":0.06993560492992401},{"text":"And oh, okay.","start":1734.1001,"end":1735.5,"sentiment":"neutral","sentiment_score":0.05526817962527275},{"text":"I'm going to do that.","start":1735.5,"end":1736.8401,"sentiment":"neutral","sentiment_score":0.05322708562016487}],"sentiment":"neutral","sentiment_score":0.09051186199250974,"num_words":19,"start":1715.145,"end":1736.8401},{"sentences":[{"text":"Finishing setup.","start":1738.9,"end":1739.9601,"sentiment":"neutral","sentiment_score":0.04407275654375553},{"text":"Okay.","start":1741.6749,"end":1741.995,"sentiment":"neutral","sentiment_score":0.03468099981546402},{"text":"So how to do that?","start":1741.995,"end":1743.9349,"sentiment":"neutral","sentiment_score":0.03334379270672798},{"text":"Should I go to the settings option?","start":1743.995,"end":1745.9349,"sentiment":"neutral","sentiment_score":0.018971955137593404},{"text":"Yeah.","start":1752.475,"end":1752.975,"sentiment":"neutral","sentiment_score":0.014413363300263882}],"sentiment":"neutral","sentiment_score":0.027297657856252044,"num_words":16,"start":1738.9,"end":1752.975},{"sentences":[{"text":"Sorry.","start":1753.195,"end":1753.6749,"sentiment":"neutral","sentiment_score":0.013479439541697502},{"text":"Yes.","start":1753.6749,"end":1754.1749,"sentiment":"neutral","sentiment_score":0.04655124247074127},{"text":"It is here.","start":1754.315,"end":1755.2949,"sentiment":"neutral","sentiment_score":0.05164357523123423},{"text":"And the password okay.","start":1755.87,"end":1761.58,"sentiment":"neutral","sentiment_score":0.05027874931693077},{"text":"Yes.","start":1769.185,"end":1769.685,"sentiment":"neutral","sentiment_score":0.09254591166973114}],"sentiment":"neutral","sentiment_score":0.05086223166435957,"num_words":10,"start":1753.195,"end":1769.685},{"sentences":[{"text":"Thank god.","start":1788.49,"end":1789.39,"sentiment":"neutral","sentiment_score":0.28269900381565094},{"text":"Yes.","start":1790.17,"end":1790.67,"sentiment":"neutral","sentiment_score":0.10940154641866684},{"text":"Oh my god.","start":1792.17,"end":1793.23,"sentiment":"neutral","sentiment_score":0.1897930850585302},{"text":"Yeah.","start":1801.315,"end":1801.715,"sentiment":"neutral","sentiment_score":0.15685328841209412},{"text":"Sure.","start":1801.715,"end":1802.215,"sentiment":"neutral","sentiment_score":0.21808013319969177}],"sentiment":"neutral","sentiment_score":0.20238902885466814,"num_words":8,"start":1788.49,"end":1802.215},{"sentences":[{"text":"Thank you so so much.","start":1802.355,"end":1803.895,"sentiment":"positive","sentiment_score":0.3428169250488281},{"text":"I was in very stressed, and I cannot actually explain from actually, yesterday, I could not sleep.","start":1804.915,"end":1812.65,"sentiment":"neutral","sentiment_score":-0.3086060303099015},{"text":"Oh.","start":1813.1901,"end":1813.6901,"sentiment":"neutral","sentiment_score":0.02688942477107048},{"text":"Thank you, dear.","start":1821.1809,"end":1822.1409,"sentiment":"positive","sentiment_score":0.4371943970521291},{"text":"Thank you.","start":1822.1409,"end":1822.7809,"sentiment":"positive","sentiment_score":0.38903239369392395}],"sentiment":"neutral","sentiment_score":-0.05056001738245998,"num_words":28,"start":1802.355,"end":1822.7809},{"sentences":[{"text":"You have done, like, ten years to me.","start":1822.7809,"end":1825.101,"sentiment":"neutral","sentiment_score":0.25409852527081966},{"text":"Yes.","start":1825.101,"end":1825.5809,"sentiment":"neutral","sentiment_score":0.17714187502861023},{"text":"Bye.","start":1825.5809,"end":1826.0809,"sentiment":"neutral","sentiment_score":0.15162034332752228},{"text":"Take care.","start":1826.3809,"end":1827.2009,"sentiment":"positive","sentiment_score":0.41325339674949646}],"sentiment":"neutral","sentiment_score":0.2656714345018069,"num_words":12,"start":1822.7809,"end":1827.2009}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello.\n\nChannel 1: Hello?\n\nChannel 0: Good afternoon. Maureen,\n\nChannel 1: Good afternoon.\n\nChannel 0: yeah,\n\nChannel 1: Yes.\n\nChannel 0: from Erudel\n\nChannel 1: I just\n\nChannel 0: tech\n\nChannel 1: missed\n\nChannel 0: support.\n\nChannel 1: your call.\n\nChannel 0: Yeah. I was just calling you regarding the email that I sent you because\n\nChannel 1: Mhmm.\n\nChannel 0: I already send you the email earlier, but still got no response.\n\nChannel 1: See that okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Email for the photo?\n\nChannel 0: Yes. And also, I the email is regarding the instruction on how to set up your Internet connection just for your reference.\n\nChannel 1: See that I just hear hear that. I'm just wondering maybe my these two actually router currently I have will not actually work\n\nChannel 0: Mhmm.\n\nChannel 1: because those are for the what's called that? For the NBN connection.\n\nChannel 0: Okay. I see. Mhmm.\n\nChannel 1: Okay. So so I want to now order the one router from you guys that I can get it as soon as possible, like, tomorrow\n\nChannel 0: Actually, if you order a router from us, usually takes three to five business days to arrive\n\nChannel 1: morning. The\n\nChannel 0: at\n\nChannel 1: express\n\nChannel 0: the edge of the\n\nChannel 1: one?\n\nChannel 0: yeah. We\n\nChannel 1: The\n\nChannel 0: can\n\nChannel 1: Express\n\nChannel 0: provide sorry?\n\nChannel 1: The the the Express one also take two to three days. Not one day.\n\nChannel 0: For the for the express postage, usually, it takes one to three days. Yeah.\n\nChannel 1: One\n\nChannel 0: It's\n\nChannel 1: day.\n\nChannel 0: not yeah. It's not guarantee twenty four hours.\n\nChannel 1: Oh, god. Can I actually buy any router from the shop?\n\nChannel 0: From other shop? Like\n\nChannel 1: Other\n\nChannel 0: an\n\nChannel 1: shop? Yeah.\n\nChannel 0: outside\n\nChannel 1: Can you\n\nChannel 0: store?\n\nChannel 1: give me the model number and everything, please?\n\nChannel 0: Yeah. I can you can buy outside, but please do take note that you're the one who will configure it still. We'll already send you the instruction on how to do it, but we can assist you if ever you need assistance with that. Have you received the email that I sent you earlier?\n\nChannel 1: Yes. Yes. I received that. I also actually yeah. Actually, send you the the email with the photo.\n\nCan you check the photos, please?\n\nChannel 0: Actually, upon checking my email, I haven't received any photos from you. But\n\nChannel 1: I just sent it.\n\nChannel 0: yeah. Okay. Sure. So the compatible models, we also included it on our email. Can you see it?\n\nThe a x 3,000 dual band Wi Fi six router.\n\nChannel 1: Just give me one sec. Where it is? PPE model. No.\n\nChannel 0: Are you can you able to download the Eero app for your current router right now?\n\nChannel 1: F for the after the active? I'm not I can't\n\nChannel 0: Can you\n\nChannel 1: see\n\nChannel 0: see\n\nChannel 1: the\n\nChannel 0: the green\n\nChannel 1: mhmm.\n\nChannel 0: box that you just sent me, the picture?\n\nChannel 1: Mhmm. Yes.\n\nChannel 0: It says the download get the Aero app for iOS or Android. Can\n\nChannel 1: Okay.\n\nChannel 0: you download\n\nChannel 1: I have\n\nChannel 0: that one?\n\nChannel 1: yes.\n\nChannel 0: Mhmm.\n\nChannel 1: The arrow will work? Yes. I have the arrow. Yeah. It start to set up.\n\nChannel 0: Okay. Can you please open that application?\n\nChannel 1: Yes. I open it.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes.\n\nChannel 0: And what does it says?\n\nChannel 1: Looking for actually, it is working now. It's too close to the yeah. And\n\nChannel 0: Mhmm.\n\nChannel 1: it is saying that ready to connect. So next. I'll press next.\n\nChannel 0: If there's something that asks you for a connection type, kindly choose the PPPoE if\n\nChannel 1: Okay.\n\nChannel 0: ever.\n\nChannel 1: It\n\nChannel 0: Mhmm.\n\nChannel 1: is actually something. Setting up your error. So seven max.\n\nChannel 0: Mhmm.\n\nChannel 1: So it is actually it's still working. Let's see.\n\nChannel 0: Yeah. Maybe the router will work before we proceed on buying a new one.\n\nChannel 1: Oh, connection error. Your Aero Aero Pro seven cannot connect to the Internet. If you have received a special instruction from your service provider, like a service username and password, Select Internet settings to update for your service provider's instruction. Like, unplug. It's saying that\n\nChannel 0: Is there a, like, a port at the back of this router? Like, the w a n port, it says.\n\nChannel 1: Yes.\n\nChannel 0: Can you see it?\n\nChannel 1: Yes. Port. Yeah.\n\nChannel 0: Is there a w a n port?\n\nChannel 1: Five VBE port. What is the w? I don't know.\n\nChannel 0: Can you also send me the back the port available at the router?\n\nChannel 1: Yes.\n\nChannel 0: Yes. For me to see I have to check.\n\nChannel 1: So I'll send it to you.\n\nChannel 0: Sure. At the application, can you manage the network setting? Is there a network settings?\n\nChannel 1: How to do that?\n\nChannel 0: Okay.\n\nChannel 1: Oh, the same thing is actually showing. W a n or the Internet port.\n\nChannel 0: How about mhmm. How about does the application the eero application, is there a network setting?\n\nChannel 1: No. Network is not setting. It is showing that. I actually clicked for the network set setting, but\n\nChannel 0: Mhmm.\n\nChannel 1: but cannot connect. And it is not not actually connecting. I'm on the setup actually network.\n\nChannel 0: Mhmm.\n\nChannel 1: Internet. Like Internet connection, like, required Internet connection, modem, fiber, not or fiber on and cellular. I don't know.\n\nChannel 0: Can you send me a screenshot of that also for me to check?\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Okay. The cable that is connected at the five g b e, may I know where is the end of this cable connected to?\n\nChannel 1: Sorry?\n\nChannel 0: There's\n\nChannel 1: The cable.\n\nChannel 0: a cable, yeah, connected\n\nChannel 1: Mhmm.\n\nChannel 0: at the first port at\n\nChannel 1: Yeah.\n\nChannel 0: the 5 G B E.\n\nChannel 1: Mhmm.\n\nChannel 0: May I know where is the other end of this cable connected?\n\nChannel 1: Yeah. The the other one is the yeah. With the fiber. It doesn't work. I'm giving you.\n\nChannel 0: Yeah.\n\nChannel 1: It is working. Like, set up aero network. Setting up your aero network. So it is working. So\n\nChannel 0: May I know what is this cable connected at the 5 G B E?\n\nChannel 1: Yes. It is five GBE. This this one is connected with I'm\n\nChannel 0: Mhmm.\n\nChannel 1: going to email you that one. Okay. Did you get that one?\n\nChannel 0: Not\n\nChannel 1: Okay.\n\nChannel 0: yet.\n\nChannel 1: I send, like, two emails, two photos. One is from the arrow that what they are saying, and and that is for for the the router connection. So much complicated.\n\nChannel 0: Yeah. I just reviewed it. So upon checking, the cable is properly plugged in, but there's no network setting at the application? Can you click the Internet setting there?\n\nChannel 1: And the arrow?\n\nChannel 0: Yeah. And let me know what what does it asking you.\n\nChannel 1: Actually, it it is it is showing that plug how to plug all the cables. There are actually one is actually cable, like, adapter And another is the Internet cable connected with the that the white box.\n\nChannel 0: Did you click the Internet settings\n\nChannel 1: Where is the Internet settings?\n\nChannel 0: As the screenshot that you send me, the eero app, you have two option here, try again or Internet settings.\n\nChannel 1: Okay. Just give me one\n\nChannel 0: Yeah.\n\nChannel 1: sec.\n\nChannel 0: Can you select the Internet settings instead?\n\nChannel 1: Just give me one sec.\n\nChannel 0: Sure.\n\nChannel 1: Yeah. Got\n\nChannel 0: Then let me know what does it ask you after you click it.\n\nChannel 1: it. Okay.\n\nChannel 0: Mhmm. Do you have WhatsApp?\n\nChannel 1: Yes. I have.\n\nChannel 0: Yeah. You can send me the pictures there instead if you're having a hard time via email.\n\nChannel 1: Okay. Okay. Then, yeah, email me with my number. Just\n\nChannel 0: Mhmm.\n\nChannel 1: you should give me a.\n\nChannel 0: Did did you click the network settings?\n\nChannel 1: Not yet. I'm actually it is actually it actually log out itself. So I'm going to\n\nChannel 0: Okay.\n\nChannel 1: log in.\n\nChannel 0: Okay.\n\nChannel 1: 405195802. So send the verification code. Okay. Start to set up. Okay.\n\nThen Internet connection. I'm going to first, this this one. I'm going to did you message me in the WhatsApp?\n\nChannel 0: Not yet.\n\nChannel 1: Okay. Can you tell me your number? Then I can or I can send you the the photo that where I am.\n\nChannel 0: Hang on. Let me just message you instead. There you go.\n\nChannel 1: I'm here now. This is the first page. Then what to go?\n\nChannel 0: Okay. Can you click the connect arrow?\n\nChannel 1: Yes.\n\nChannel 0: Mhmm. And\n\nChannel 1: The connect\n\nChannel 0: what\n\nChannel 1: arrow\n\nChannel 0: is it asking?\n\nChannel 1: is not actually showing. It is can you see that just next one is actually highlighted? The bottom one, next is highlighted. If I click on the next, it is showing that unplug your existing modem and\n\nChannel 0: Mhmm.\n\nChannel 1: router. Note your Wi Fi name and password for future use. What\n\nChannel 0: Mhmm.\n\nChannel 1: Internet connection do you have? Okay? Then again, the next option is that highlighted. I am going to next. It is showing that connect the arrow to your modem.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay? And plug plug the include arrow Internet cable into any Internet port on the arrow. So I did that one. And then then power on your modem and arrow\n\nChannel 0: There's\n\nChannel 1: the arrow.\n\nChannel 0: no, like, asking you a connection type, like a PPPoE configuration.\n\nChannel 1: No. No. No.\n\nChannel 0: There's no asking you of a username and password?\n\nChannel 1: No. Nothing.\n\nChannel 0: Okay. So you can cut you can you cannot click the connect arrow, right,\n\nChannel 1: Yeah.\n\nChannel 0: at this\n\nChannel 1: I\n\nChannel 0: folder?\n\nChannel 1: cannot. No.\n\nChannel 0: You just you just can click the next.\n\nChannel 1: Mhmm. Yes.\n\nChannel 0: Then once you click the next, it says an instruction.\n\nChannel 1: It it says the instruction plug unplug, and after that, it says the setup aero network. Then when I when I click on the next, it is it is actually showing that it is, like, working. And every time it shows the same and end with, like, cannot connect can cannot cannot connected.\n\nChannel 0: Okay. I see. So I think this router does not support the PPPoE configuration then. So you really need the new one.\n\nChannel 1: Okay. The so how can I actually order the new one?\n\nChannel 0: So for the router or\n\nChannel 1: Okay. The Internet setting, it is it's coming. I can't like, con configure Internet service provider ISP settings. You may need to configure the following settings to to establish your Internet connection. If you do not have the this information, please contact your ISP for Australia.\n\nThen it has that w a n type, t h c p, default, and uplink is v L a n. Yes.\n\nChannel 0: Can you send me a screenshot of that before you proceed for me to check?\n\nChannel 1: And v l a n I d between one to\n\nChannel 0: Can you select the can you click the one type? The w e n type?\n\nChannel 1: W a n. Yes.\n\nChannel 0: Can you click that one? Does\n\nChannel 1: Mhmm.\n\nChannel 0: does\n\nChannel 1: P\n\nChannel 0: it\n\nChannel 1: p\n\nChannel 0: have\n\nChannel 1: p\n\nChannel 0: a\n\nChannel 1: o\n\nChannel 0: PPPOE?\n\nChannel 1: P.\n\nChannel 0: Yeah.\n\nChannel 1: Yes.\n\nChannel 0: That\n\nChannel 1: Yes.\n\nChannel 0: one.\n\nChannel 1: And the username should be what?\n\nChannel 0: So for the username and password, that is the one I texted you or emailed also?\n\nChannel 1: Okay.\n\nChannel 0: The one\n\nChannel 1: Repeat\n\nChannel 0: zero\n\nChannel 1: me\n\nChannel 0: four\n\nChannel 1: again.\n\nChannel 0: one.\n\nChannel 1: Sorry. Yeah. Tell me. Is the\n\nChannel 0: Mhmm.\n\nChannel 1: name sorry. What? Juan?\n\nChannel 0: Let me just send it to you via WhatsApp.\n\nChannel 1: Yes. Yes.\n\nChannel 0: There you go. That is the username and password that you should enter.\n\nChannel 1: Yes. Save settings.\n\nChannel 0: Then once you enter the credentials correctly, just select click the apply settings.\n\nChannel 1: Yeah. Okay. Now it is yeah. I clicked the play settings and where is the Aero Pro? This will help you identify it.\n\nLocation. Okay. No. Bedroom. Okay.\n\nChannel 0: Let me know once you you're done.\n\nChannel 1: Yeah. Yeah. Create. Give the error Wi Fi a name and password. Wi Fi\n\nChannel 0: Can\n\nChannel 1: network.\n\nChannel 0: you skip that one?\n\nChannel 1: The same one should I need to put?\n\nChannel 0: Yeah. Or you can change it. Depends on you.\n\nChannel 1: Wi Fi network name. Okay. I want to put my name. Next. Your network name must not start or end with space.\n\nOkay. Okay. Create Wi Fi. Create a Wi Fi network. It is showing that success.\n\nChannel 0: Okay. It says successful now?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Can we try to use the Internet now? Let's see if it work it's\n\nChannel 1: And\n\nChannel 0: working.\n\nChannel 1: oh, okay. I'm going to do that. Finishing setup. Okay. So how to do that?\n\nShould I go to the settings option?\n\nChannel 0: Can you try to use the Internet now? Let's check.\n\nChannel 1: Yeah. Sorry. Yes. It is here. And the password okay.\n\nYes. Thank\n\nChannel 0: It's working,\n\nChannel 1: god.\n\nChannel 0: ma'am?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Oh my god.\n\nChannel 0: All good. So if you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Yeah. Sure. Thank you so so\n\nChannel 0: K.\n\nChannel 1: much.\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: You're\n\nChannel 1: was\n\nChannel 0: welcome.\n\nChannel 1: in very stressed, and I cannot actually explain from actually, yesterday, I could not sleep. Oh.\n\nChannel 0: No worries. Yeah. Thank you for choosing Airta, and have a great day. Enjoy your Internet.\n\nChannel 1: Thank you, dear. Thank you. You\n\nChannel 0: Thank\n\nChannel 1: have\n\nChannel 0: you.\n\nChannel 1: done, like,\n\nChannel 0: Bye.\n\nChannel 1: ten years to me. Yes. Bye.\n\nChannel 0: You're\n\nChannel 1: Take\n\nChannel 0: welcome.\n\nChannel 1: care.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.13060864806175232}],"sentiment":"neutral","sentiment_score":0.13060864806175232,"channel":0,"num_words":1,"start":1.4399999,"end":1.8399999},{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.2544611096382141}],"sentiment":"neutral","sentiment_score":0.2544611096382141,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"neutral","sentiment_score":0.2514089494943619},{"text":"Maureen,","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.21963196992874143}],"sentiment":"neutral","sentiment_score":0.2408166229724884,"channel":0,"num_words":3,"start":1.8399999,"end":3.46},{"sentences":[{"text":"Good afternoon.","start":3.1999998,"end":4.02,"sentiment":"positive","sentiment_score":0.3871881365776062}],"sentiment":"positive","sentiment_score":0.3871881365776062,"channel":1,"num_words":2,"start":3.1999998,"end":4.02},{"sentences":[{"text":"yeah,","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.21332931518554688}],"sentiment":"neutral","sentiment_score":0.21332931518554688,"channel":0,"num_words":1,"start":3.6,"end":4.1},{"sentences":[{"text":"Yes.","start":4.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.2117566466331482}],"sentiment":"neutral","sentiment_score":0.2117566466331482,"channel":1,"num_words":1,"start":4.16,"end":4.66},{"sentences":[{"text":"from Erudel","start":4.3199997,"end":4.98,"sentiment":"neutral","sentiment_score":0.13663091883063316}],"sentiment":"neutral","sentiment_score":0.13663091883063316,"channel":0,"num_words":2,"start":4.3199997,"end":4.98},{"sentences":[{"text":"I just","start":4.72,"end":5.2,"sentiment":"neutral","sentiment_score":0.10371455550193787}],"sentiment":"neutral","sentiment_score":0.10371455550193787,"channel":1,"num_words":2,"start":4.72,"end":5.2},{"sentences":[{"text":"tech","start":5.04,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.09294689446687698}],"sentiment":"neutral","sentiment_score":0.09294689446687698,"channel":0,"num_words":1,"start":5.04,"end":5.2799997},{"sentences":[{"text":"missed","start":5.2,"end":5.44,"sentiment":"neutral","sentiment_score":0.02343422919511795}],"sentiment":"neutral","sentiment_score":0.02343422919511795,"channel":1,"num_words":1,"start":5.2,"end":5.44},{"sentences":[{"text":"support.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.04400639608502388}],"sentiment":"neutral","sentiment_score":0.04400639608502388,"channel":0,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"your call.","start":5.44,"end":6.18,"sentiment":"neutral","sentiment_score":0.040074422024190426}],"sentiment":"neutral","sentiment_score":0.040074422024190426,"channel":1,"num_words":2,"start":5.44,"end":6.18},{"sentences":[{"text":"Yeah.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.04617089033126831},{"text":"I was just calling you regarding the email that I sent you because","start":8.0,"end":14.315001,"sentiment":"neutral","sentiment_score":-0.09130295623953526}],"sentiment":"neutral","sentiment_score":-0.08807923724608761,"channel":0,"num_words":14,"start":7.3599997,"end":14.315001},{"sentences":[{"text":"Mhmm.","start":14.08,"end":14.535,"sentiment":"neutral","sentiment_score":-0.10760325193405151}],"sentiment":"neutral","sentiment_score":-0.10760325193405151,"channel":1,"num_words":1,"start":14.08,"end":14.535},{"sentences":[{"text":"I already send you the email earlier, but still got no response.","start":14.315001,"end":20.815,"sentiment":"negative","sentiment_score":-0.39683512846628827}],"sentiment":"negative","sentiment_score":-0.39683512846628827,"channel":0,"num_words":12,"start":14.315001,"end":20.815},{"sentences":[{"text":"See that okay.","start":21.335,"end":23.675,"sentiment":"neutral","sentiment_score":-0.14993051687876383}],"sentiment":"neutral","sentiment_score":-0.14993051687876383,"channel":1,"num_words":3,"start":21.335,"end":23.675},{"sentences":[{"text":"Mhmm.","start":24.715,"end":25.215,"sentiment":"neutral","sentiment_score":-0.0326397642493248}],"sentiment":"neutral","sentiment_score":-0.0326397642493248,"channel":0,"num_words":1,"start":24.715,"end":25.215},{"sentences":[{"text":"Email for the photo?","start":24.935,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.025838478934019804}],"sentiment":"neutral","sentiment_score":-0.025838478934019804,"channel":1,"num_words":4,"start":24.935,"end":26.154999},{"sentences":[{"text":"Yes.","start":28.33,"end":28.73,"sentiment":"neutral","sentiment_score":0.031203746795654297},{"text":"And also, I the email is regarding the instruction on how to set up your Internet connection just for your reference.","start":28.73,"end":36.83,"sentiment":"neutral","sentiment_score":0.02478835687396072}],"sentiment":"neutral","sentiment_score":0.025079965506764976,"channel":0,"num_words":22,"start":28.33,"end":36.83},{"sentences":[{"text":"See that I just hear hear that.","start":37.73,"end":40.95,"sentiment":"neutral","sentiment_score":-0.11155963263341359},{"text":"I'm just wondering maybe my these two actually router currently I have will not actually work","start":41.585003,"end":51.345,"sentiment":"neutral","sentiment_score":-0.21568691078573465}],"sentiment":"neutral","sentiment_score":-0.1839960000437239,"channel":1,"num_words":23,"start":37.73,"end":51.345},{"sentences":[{"text":"Mhmm.","start":51.025,"end":51.525,"sentiment":"neutral","sentiment_score":-0.19037991762161255}],"sentiment":"neutral","sentiment_score":-0.19037991762161255,"channel":0,"num_words":1,"start":51.025,"end":51.525},{"sentences":[{"text":"because those are for the what's called that?","start":51.345,"end":56.04,"sentiment":"neutral","sentiment_score":-0.15405037254095078},{"text":"For the NBN connection.","start":56.2,"end":57.74,"sentiment":"neutral","sentiment_score":-0.03499150648713112}],"sentiment":"neutral","sentiment_score":-0.11436408385634422,"channel":1,"num_words":12,"start":51.345,"end":57.74},{"sentences":[{"text":"Okay.","start":58.920002,"end":59.16,"sentiment":"neutral","sentiment_score":0.01822630874812603},{"text":"I see.","start":59.16,"end":59.82,"sentiment":"neutral","sentiment_score":0.02524562180042267},{"text":"Mhmm.","start":60.44,"end":60.94,"sentiment":"neutral","sentiment_score":0.03679201006889343}],"sentiment":"neutral","sentiment_score":0.0263773906044662,"channel":0,"num_words":4,"start":58.920002,"end":60.94},{"sentences":[{"text":"Okay.","start":60.440002,"end":60.84,"sentiment":"neutral","sentiment_score":0.05890461802482605},{"text":"So so I want to now order the one router from you guys that I can get it as soon as possible, like, tomorrow","start":60.84,"end":67.98,"sentiment":"neutral","sentiment_score":0.09195615040759246}],"sentiment":"neutral","sentiment_score":0.0906340891122818,"channel":1,"num_words":25,"start":60.440002,"end":67.98},{"sentences":[{"text":"Actually, if you order a router from us, usually takes three to five business days to arrive","start":70.695,"end":77.755005,"sentiment":"neutral","sentiment_score":0.01440706487525912}],"sentiment":"neutral","sentiment_score":0.01440706487525912,"channel":0,"num_words":17,"start":70.695,"end":77.755005},{"sentences":[{"text":"morning.","start":77.575,"end":78.075,"sentiment":"neutral","sentiment_score":0.0127815343439579},{"text":"The","start":78.615,"end":78.775,"sentiment":"neutral","sentiment_score":-0.007665593177080154}],"sentiment":"neutral","sentiment_score":0.0025579705834388724,"channel":1,"num_words":2,"start":77.575,"end":78.775},{"sentences":[{"text":"at","start":78.695,"end":78.855,"sentiment":"neutral","sentiment_score":-0.011228710412979126}],"sentiment":"neutral","sentiment_score":-0.011228710412979126,"channel":0,"num_words":1,"start":78.695,"end":78.855},{"sentences":[{"text":"express","start":78.775,"end":79.275,"sentiment":"neutral","sentiment_score":-0.0005229897797107697}],"sentiment":"neutral","sentiment_score":-0.0005229897797107697,"channel":1,"num_words":1,"start":78.775,"end":79.275},{"sentences":[{"text":"the edge of 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very stressed, and I cannot actually explain from actually, yesterday, I could not sleep.","start":1805.715,"end":1812.65,"sentiment":"negative","sentiment_score":-0.3693205634752909},{"text":"Oh.","start":1813.1901,"end":1813.6901,"sentiment":"neutral","sentiment_score":0.02688942477107048}],"sentiment":"negative","sentiment_score":-0.34455743920989335,"channel":1,"num_words":16,"start":1805.715,"end":1813.6901},{"sentences":[{"text":"No worries.","start":1815.0299,"end":1815.7699,"sentiment":"neutral","sentiment_score":0.09939981624484062},{"text":"Yeah.","start":1816.3099,"end":1816.5499,"sentiment":"neutral","sentiment_score":0.2454899549484253},{"text":"Thank you for choosing Airta, and have a great day.","start":1816.5499,"end":1819.0299,"sentiment":"positive","sentiment_score":0.6217024803161622},{"text":"Enjoy your 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The agent guides the customer through setting up the router and updates their settings, reminding them to call if they encounter any issues. The call ends with the representative thanking the customer for their call and reminding them to call if they experience any issues."},"intents":{"segments":[{"text":"I'm just wondering maybe my these two actually router currently I have will not actually Mhmm. work because those are for the what's called that?","start_word":82,"end_word":106,"intents":[{"intent":"Request router replacement","confidence_score":0.009127422}]},{"text":"At the application, can you manage the network setting? Is there a network settings? How to do that? Okay.","start_word":677,"end_word":695,"intents":[{"intent":"Manage network settings","confidence_score":0.29577532}]},{"text":"Can you send me a screenshot of that also for me to check? Okay. Yeah.","start_word":780,"end_word":794,"intents":[{"intent":"Send screenshot","confidence_score":0.73728365}]},{"text":"The cable that is connected at the five g b e, may I know where is the end of this cable connected to? Sorry?","start_word":796,"end_word":819,"intents":[{"intent":"Connect cable","confidence_score":0.015638884}]},{"text":"Did did you click the network settings? Not yet.","start_word":1149,"end_word":1157,"intents":[{"intent":"Connect network devices","confidence_score":0.008636838}]},{"text":"And plug plug the include arrow Internet cable into any Internet port on the arrow.","start_word":1355,"end_word":1369,"intents":[{"intent":"Connect internet cable","confidence_score":0.028872702}]},{"text":"So I think this router does not support the PPPoE configuration then. So you really need the new one. Okay.","start_word":1508,"end_word":1527,"intents":[{"intent":"Order new router","confidence_score":0.06959951}]},{"text":"Can you send me a screenshot of that before you proceed for me to check?","start_word":1610,"end_word":1624,"intents":[{"intent":"Send screenshot","confidence_score":0.11948683}]}]},"sentiments":{"segments":[{"text":"Hello. Good Hello? afternoon. Maureen, Good afternoon. yeah, Yes. from Erudel I just tech missed support. your call. Yeah. I was just calling you regarding the email that I sent you because Mhmm.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.07100185751914978},{"text":"I already send you the email earlier, but still got no response.","start_word":33,"end_word":44,"sentiment":"negative","sentiment_score":-0.39957195520401},{"text":"See that okay. Mhmm. Email for the photo? Yes. And also, I the email is regarding the instruction on how to set up your Internet connection just for your reference. See that I just hear hear that. I'm just wondering maybe my these two actually router currently I have will not actually Mhmm. work because those are for the what's called that? For the NBN connection. Okay. I see. Mhmm. Okay. So so I want to now order the one router from you guys that I can get it as soon as possible, like, tomorrow Actually, if you order a router from us, usually takes three to five business days to arrive morning. The at express the edge of the one? yeah. We The can Express provide sorry? The the the Express one also take two to three days. Not one day. For the for the express postage, usually, it takes one to three days. Yeah. One It's day. not yeah. It's not guarantee twenty four hours. Oh, god. Can I actually buy any router from the shop? From other shop? Like Other an shop? Yeah. outside Can you store? give me the model number and everything, please? Yeah. I can you can buy outside, but please do take note that you're the one who will configure it still. We'll already send you the instruction on how to do it, but we can assist you if ever you need assistance with that. Have you received the email that I sent you earlier? Yes. Yes. I received that. I also actually yeah. Actually, send you the the email with the photo. Can you check the photos, please? Actually, upon checking my email, I haven't received any photos from you. But I just sent it. yeah. Okay. Sure. So the compatible models, we also included it on our email. Can you see it? The a x 3,000 dual band Wi Fi six router. Just give me one sec. Where it is? PPE model. No. Are you can you able to download the Eero app for your current router right now? F for the after the active? I'm not I can't Can you see see the the green mhmm. box that you just sent me, the picture? Mhmm. Yes. It says the download get the Aero app for iOS or Android. Can Okay. you download I have that one? yes. Mhmm. The arrow will work? Yes. I have the arrow. Yeah. It start to set up. Okay. Can you please open that application? Yes. I open it. Mhmm. Yes. And what does it says? Looking for actually, it is working now. It's too close to the yeah. And Mhmm. it is saying that ready to connect. So next. I'll press next. If there's something that asks you for a connection type, kindly choose the PPPoE if Okay. ever. It Mhmm. is actually something. Setting up your error. So seven max. Mhmm. So it is actually it's still working. Let's see. Yeah. Maybe the router will work before we proceed on buying a new one. Oh, connection error.","start_word":45,"end_word":558,"sentiment":"neutral","sentiment_score":0.002138766936653435},{"text":"Your Aero Aero Pro seven cannot connect to the Internet.","start_word":559,"end_word":568,"sentiment":"negative","sentiment_score":-0.3644987642765045},{"text":"If you have received a special instruction from your service provider, like a service username and password, Select Internet settings to update for your service provider's instruction. Like, unplug. It's saying that Is there a, like, a port at the back of this router? Like, the w a n port, it says. Yes. Can you see it? Yes. Port. Yeah. Is there a w a n port? Five VBE port. What is the w? I don't know. Can you also send me the back the port available at the router? Yes. Yes. For me to see I have to check. So I'll send it to you. Sure. At the application, can you manage the network setting? Is there a network settings? How to do that? Okay. Oh, the same thing is actually showing. W a n or the Internet port. How about mhmm. How about does the application the eero application, is there a network setting? No. Network is not setting. It is showing that. I actually clicked for the network set setting, but Mhmm.","start_word":569,"end_word":743,"sentiment":"neutral","sentiment_score":-0.05412851274013519},{"text":"but cannot connect. And it is not not actually connecting.","start_word":744,"end_word":753,"sentiment":"negative","sentiment_score":-0.36469897627830505},{"text":"I'm on the setup actually network. Mhmm. Internet. Like Internet connection, like, required Internet connection, modem, fiber, not or fiber on and cellular. I don't know. Can you send me a screenshot of that also for me to check? Okay. Yeah. Okay. The cable that is connected at the five g b e, may I know where is the end of this cable connected to? Sorry? There's The cable. a cable, yeah, connected Mhmm. at the first port at Yeah. the 5 G B E. Mhmm. May I know where is the other end of this cable connected? Yeah. The the other one is the yeah. With the fiber. It doesn't work. I'm giving you. Yeah. It is working. Like, set up aero network. Setting up your aero network. So it is working. So May I know what is this cable connected at the 5 G B E? Yes. It is five GBE. This this one is connected with I'm Mhmm. going to email you that one. Okay. Did you get that one? Not Okay. yet. I send, like, two emails, two photos. One is from the arrow that what they are saying, and and that is for for the the router connection.","start_word":754,"end_word":956,"sentiment":"neutral","sentiment_score":-0.03741004317998886},{"text":"So much complicated.","start_word":957,"end_word":959,"sentiment":"negative","sentiment_score":-0.35622650384902954},{"text":"Yeah. I just reviewed it. So upon checking, the cable is properly plugged in, but there's no network setting at the application? Can you click the Internet setting there? And the arrow? Yeah. And let me know what what does it asking you. Actually, it it is it is showing that plug how to plug all the cables. There are actually one is actually cable, like, adapter And another is the Internet cable connected with the that the white box. Did you click the Internet settings Where is the Internet settings? As the screenshot that you send me, the eero app, you have two option here, try again or Internet settings. Okay. Just give me one Yeah. sec. Can you select the Internet settings instead? Just give me one sec. Sure. Yeah. Got Then let me know what does it ask you after you click it. it. Okay. Mhmm. Do you have WhatsApp? Yes. I have. Yeah. You can send me the pictures there instead if you're having a hard time via email. Okay. Okay. Then, yeah, email me with my number. Just Mhmm. you should give me a. Did did you click the network settings? Not yet. I'm actually it is actually it actually log out itself. So I'm going to Okay. log in. Okay. 405195802. So send the verification code. Okay. Start to set up. Okay. Then Internet connection. I'm going to first, this this one. I'm going to did you message me in the WhatsApp? Not yet. Okay. Can you tell me your number? Then I can or I can send you the the photo that where I am. Hang on. Let me just message you instead. There you go. I'm here now. This is the first page. Then what to go? Okay. Can you click the connect arrow? Yes. Mhmm. And The connect what arrow is it asking? is not actually showing. It is can you see that just next one is actually highlighted? The bottom one, next is highlighted. If I click on the next, it is showing that unplug your existing modem and Mhmm. router. Note your Wi Fi name and password for future use. What Mhmm. Internet connection do you have? Okay? Then again, the next option is that highlighted. I am going to next. It is showing that connect the arrow to your modem. Mhmm. Okay? And plug plug the include arrow Internet cable into any Internet port on the arrow. So I did that one. And then then power on your modem and arrow There's the arrow. no, like, asking you a connection type, like a PPPoE configuration. No. No. No. There's no asking you of a username and password? No. Nothing. Okay. So you can cut you can you cannot click the connect arrow, right, Yeah. at this I folder? cannot. No. You just you just can click the next. Mhmm. Yes. Then once you click the next, it says an instruction. It it says the instruction plug unplug, and after that, it says the setup aero network. Then when I when I click on the next, it is it is actually showing that it is, like, working. And every time it shows the same and end with, like, cannot connect can cannot cannot connected. Okay. I see.","start_word":960,"end_word":1507,"sentiment":"neutral","sentiment_score":-0.017782917409373895},{"text":"So I think this router does not support the PPPoE configuration then. So you really need the new one.","start_word":1508,"end_word":1526,"sentiment":"negative","sentiment_score":-0.5491740107536316},{"text":"Okay. The so how can I actually order the new one? So for the router or Okay. The Internet setting, it is it's coming. I can't like, con configure Internet service provider ISP settings. You may need to configure the following settings to to establish your Internet connection. If you do not have the this information, please contact your ISP for Australia. Then it has that w a n type, t h c p, default, and uplink is v L a n. Yes. Can you send me a screenshot of that before you proceed for me to check? And v l a n I d between one to Can you select the can you click the one type? The w e n type? W a n. Yes. Can you click that one? Does Mhmm. does P it p have p a o PPPOE? P. Yeah. Yes. That Yes. one. And the username should be what? So for the username and password, that is the one I texted you or emailed also? Okay. The one Repeat zero me four again. one. Sorry. Yeah. Tell me. Is the Mhmm. name sorry. What? Juan? Let me just send it to you via WhatsApp. Yes. Yes. There you go. That is the username and password that you should enter. Yes. Save settings. Then once you enter the credentials correctly, just select click the apply settings. Yeah. Okay. Now it is yeah. I clicked the play settings and where is the Aero Pro? This will help you identify it. Location. Okay. No. Bedroom. Okay. Let me know once you you're done. Yeah. Yeah. Create. Give the error Wi Fi a name and password. Wi Fi Can network. you skip that one? The same one should I need to put? Yeah. Or you can change it. Depends on you. Wi Fi network name. Okay. I want to put my name. Next. Your network name must not start or end with space. Okay. Okay. Create Wi Fi. Create a Wi Fi network. It is showing that success. Okay. It says successful now? Yeah. Okay. Can we try to use the Internet now? Let's see if it work it's And working. oh, okay. I'm going to do that. Finishing setup. Okay. So how to do that? Should I go to the settings option? Can you try to use the Internet now? Let's check. Yeah. Sorry. Yes. It is here. And the password okay. Yes. Thank It's working, god. ma'am? Yes. Yeah. Okay. Oh my god. All good. So if you run into any issues or have more questions, feel free to give us a call anytime. Yeah. Sure.","start_word":1527,"end_word":1966,"sentiment":"neutral","sentiment_score":0.019198394126512787},{"text":"Thank you so so K.","start_word":1967,"end_word":1971,"sentiment":"positive","sentiment_score":0.35043954849243164},{"text":"much. Yeah. I You're was welcome.","start_word":1972,"end_word":1977,"sentiment":"neutral","sentiment_score":0.1998119354248047},{"text":"in very stressed, and I cannot actually explain from actually, yesterday, I could not sleep.","start_word":1978,"end_word":1992,"sentiment":"negative","sentiment_score":-0.3578742742538452},{"text":"Oh. No worries. Yeah.","start_word":1993,"end_word":1996,"sentiment":"neutral","sentiment_score":0.12398885190486908},{"text":"Thank you for choosing Airta, and have a great day. Enjoy your Internet. Thank you, dear. Thank you. You Thank have you.","start_word":1997,"end_word":2018,"sentiment":"positive","sentiment_score":0.5377395044673573},{"text":"done, like, Bye. ten years to me. Yes. Bye.","start_word":2019,"end_word":2027,"sentiment":"neutral","sentiment_score":0.17722246050834656},{"text":"You're Take welcome. care. Thank you.","start_word":2028,"end_word":2033,"sentiment":"positive","sentiment_score":0.462830126285553}],"average":{"sentiment":"neutral","sentiment_score":-0.008858558061687349}}}}