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Please listen to the following options carefully. If this is a medical emergency, please hang up and dial 000. If you need medical attention or advice, we recommend you to present directly to Epworth Emergency. You do not need to advise us that you're coming. We will not provide medical advice over the phone. We do not provide waiting times over the phone as this may change without warning. The sickest patients are always prioritized. If you are a patient who has been recently discharged from Epworth following an admission or procedure and you are unable to contact your private specialist, you should present to Epworth Emergency for assessment. We are open twenty four hours, seven days a week, and will contact your specialist once you have arrived. For inquiries about your family or friends who are currently patients in emergency, press 1. For all nonurgent administrative billing and documentation inquiries, please contact the emergency department office, press 2. If you're a doctor or a specialist clinician calling to provide a referral to the admitting officer, press 3. We do not give medical advice or doctor's contact details over the phone. For Victoria's statewide nurse on call advice line, press 4. If you would like more information about Epworth Emergency, including our location, fees, and facilities, press 5. 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you for calling Epworth Emergency. Please listen to the following options carefully. If this is a medical emergency, please hang up and dial 000. If you need medical attention or advice, we recommend you to present directly to Epworth Emergency. You do not need to advise us that you're coming.\n\nWe will not provide medical advice over the phone. We do not provide waiting times over the phone as this may change without warning. The sickest patients are always prioritized. If you are a patient who has been recently discharged from Epworth following an admission or procedure and you are unable to contact your private specialist, you should present to Epworth Emergency for assessment. We are open twenty four hours, seven days a week, and will contact your specialist once you have arrived.\n\nFor inquiries about your family or friends who are currently patients in emergency, press 1. For all nonurgent administrative billing and documentation inquiries, please contact the emergency department office, press 2. If you're a doctor or a specialist clinician calling to provide a referral to the admitting officer, press 3. We do not give medical advice or doctor's contact details over the phone. For Victoria's statewide nurse on call advice line, press 4.\n\nIf you would like more information about Epworth Emergency, including our location, fees, and facilities, press 5. You have not selected any option.","paragraphs":[{"sentences":[{"text":"Thank you for calling Epworth Emergency.","start":1.36,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.21542693426211676},{"text":"Please listen to the following options carefully.","start":4.08,"end":6.5,"sentiment":"neutral","sentiment_score":-0.021503782165902003},{"text":"If this is a medical emergency, please hang up and dial 000.","start":7.68,"end":11.62,"sentiment":"neutral","sentiment_score":-0.13650741428136826},{"text":"If you need medical attention or advice, we recommend you to present directly to Epworth Emergency.","start":12.075,"end":17.375,"sentiment":"neutral","sentiment_score":-0.133358980063349},{"text":"You do not need to advise us that you're coming.","start":17.914999,"end":20.175,"sentiment":"neutral","sentiment_score":-0.27891277968883516}],"sentiment":"neutral","sentiment_score":-0.10625343762484252,"num_words":51,"start":1.36,"end":20.175},{"sentences":[{"text":"We will not provide medical advice over the phone.","start":20.395,"end":23.134998,"sentiment":"negative","sentiment_score":-0.44908219907018876},{"text":"We do not provide waiting times over the phone as this may change without warning.","start":23.355,"end":27.855,"sentiment":"negative","sentiment_score":-0.39029617110888165},{"text":"The sickest patients are always prioritized.","start":28.1,"end":30.36,"sentiment":"negative","sentiment_score":-0.46645904580752057},{"text":"If you are a patient who has been recently discharged from Epworth following an admission or procedure and you are unable to contact your private specialist, you should present to Epworth Emergency for assessment.","start":31.300001,"end":43.235,"sentiment":"neutral","sentiment_score":-0.30575355799759135},{"text":"We are open twenty four hours, seven days a week, and will contact your specialist once you have arrived.","start":44.255,"end":49.635002,"sentiment":"neutral","sentiment_score":0.002618840062304547}],"sentiment":"neutral","sentiment_score":-0.27759999570896826,"num_words":83,"start":20.395,"end":49.635002},{"sentences":[{"text":"For inquiries about your family or friends who are currently patients in emergency, press 1.","start":51.055,"end":56.75,"sentiment":"neutral","sentiment_score":-0.048701339215040204},{"text":"For all nonurgent administrative billing and documentation inquiries, please contact the emergency department office, press 2.","start":57.29,"end":65.39,"sentiment":"neutral","sentiment_score":-0.06262707943096757},{"text":"If you're a doctor or a specialist clinician calling to provide a referral to the admitting officer, press 3.","start":66.09,"end":72.695,"sentiment":"neutral","sentiment_score":-0.11366390005538338},{"text":"We do not give medical advice or doctor's contact details over the phone.","start":73.395,"end":77.494995,"sentiment":"negative","sentiment_score":-0.42406696539658767},{"text":"For Victoria's statewide nurse on call advice line, press 4.","start":77.954994,"end":82.295,"sentiment":"neutral","sentiment_score":-0.07694897465407849}],"sentiment":"neutral","sentiment_score":-0.13937709255986017,"num_words":73,"start":51.055,"end":82.295},{"sentences":[{"text":"If you would like more information about Epworth Emergency, including our location, fees, and facilities, press 5.","start":83.155,"end":90.80287,"sentiment":"neutral","sentiment_score":-0.059648914591354484},{"text":"You have not selected any option.","start":93.34287,"end":95.36288,"sentiment":"negative","sentiment_score":-0.38141489525636035}],"sentiment":"neutral","sentiment_score":-0.1435878660691821,"num_words":23,"start":83.155,"end":95.36288}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Epworth Emergency. Please listen to the following options carefully. If this is a medical emergency, please hang up and dial 000. If you need medical attention or advice, we recommend you to present directly to Epworth Emergency. You do not need to advise us that you're coming.\n\nWe will not provide medical advice over the phone. We do not provide waiting times over the phone as this may change without warning. The sickest patients are always prioritized. If you are a patient who has been recently discharged from Epworth following an admission or procedure and you are unable to contact your private specialist, you should present to Epworth Emergency for assessment. We are open twenty four hours, seven days a week, and will contact your specialist once you have arrived.\n\nFor inquiries about your family or friends who are currently patients in emergency, press 1. For all nonurgent administrative billing and documentation inquiries, please contact the emergency department office, press 2. If you're a doctor or a specialist clinician calling to provide a referral to the admitting officer, press 3. We do not give medical advice or doctor's contact details over the phone. For Victoria's statewide nurse on call advice line, press 4.\n\nIf you would like more information about Epworth Emergency, including our location, fees, and facilities, press 5. You have not selected any option.","paragraphs":[{"sentences":[{"text":"Thank you for calling Epworth Emergency.","start":1.36,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.21542693426211676},{"text":"Please listen to the following options carefully.","start":4.08,"end":6.5,"sentiment":"neutral","sentiment_score":-0.021503782165902003},{"text":"If this is a medical emergency, please hang up and dial 000.","start":7.68,"end":11.62,"sentiment":"neutral","sentiment_score":-0.13650741428136826},{"text":"If you need medical attention or advice, we recommend you to present directly to Epworth Emergency.","start":12.075,"end":17.375,"sentiment":"neutral","sentiment_score":-0.133358980063349},{"text":"You do not need to advise us that you're coming.","start":17.914999,"end":20.175,"sentiment":"neutral","sentiment_score":-0.27891277968883516}],"sentiment":"neutral","sentiment_score":-0.10625343762484252,"channel":1,"num_words":51,"start":1.36,"end":20.175},{"sentences":[{"text":"We will not provide medical advice over the phone.","start":20.395,"end":23.134998,"sentiment":"negative","sentiment_score":-0.44908219907018876},{"text":"We do not provide waiting times over the phone as this may change without warning.","start":23.355,"end":27.855,"sentiment":"negative","sentiment_score":-0.39029617110888165},{"text":"The sickest patients are always prioritized.","start":28.1,"end":30.36,"sentiment":"negative","sentiment_score":-0.46645904580752057},{"text":"If you are a patient who has been recently discharged from Epworth following an admission or procedure and you are unable to contact your private specialist, you should present to Epworth Emergency for assessment.","start":31.300001,"end":43.235,"sentiment":"neutral","sentiment_score":-0.30575355799759135},{"text":"We are open twenty four hours, seven days a week, and will contact your specialist once you have arrived.","start":44.255,"end":49.635002,"sentiment":"neutral","sentiment_score":0.002618840062304547}],"sentiment":"neutral","sentiment_score":-0.27759999570896826,"channel":1,"num_words":83,"start":20.395,"end":49.635002},{"sentences":[{"text":"For inquiries about your family or friends who are currently patients in emergency, press 1.","start":51.055,"end":56.75,"sentiment":"neutral","sentiment_score":-0.048701339215040204},{"text":"For all nonurgent administrative billing and documentation inquiries, please contact the emergency department office, press 2.","start":57.29,"end":65.39,"sentiment":"neutral","sentiment_score":-0.06262707943096757},{"text":"If you're a doctor or a specialist clinician calling to provide a referral to the admitting officer, press 3.","start":66.09,"end":72.695,"sentiment":"neutral","sentiment_score":-0.11366390005538338},{"text":"We do not give medical advice or doctor's contact details over the phone.","start":73.395,"end":77.494995,"sentiment":"negative","sentiment_score":-0.42406696539658767},{"text":"For Victoria's statewide nurse on call advice line, press 4.","start":77.954994,"end":82.295,"sentiment":"neutral","sentiment_score":-0.07694897465407849}],"sentiment":"neutral","sentiment_score":-0.13937709255986017,"channel":1,"num_words":73,"start":51.055,"end":82.295},{"sentences":[{"text":"If you would like more information about Epworth Emergency, including our location, fees, and facilities, press 5.","start":83.155,"end":90.80287,"sentiment":"neutral","sentiment_score":-0.059648914591354484},{"text":"You have not selected any option.","start":93.34287,"end":95.36288,"sentiment":"negative","sentiment_score":-0.38141489525636035}],"sentiment":"neutral","sentiment_score":-0.1435878660691821,"channel":1,"num_words":23,"start":83.155,"end":95.36288}]},"summary":{"result":"success","short":"The customer called Epworth Emergency and was instructed to listen to the following options. They were given different numbers for different inquiries including medical advice, referrals, and billing. The customer was also given options for different inquiries including location, fees, and facilities."},"intents":{"segments":[{"text":"If you need medical attention or advice, we recommend you to present directly to Epworth Emergency. You do not need to advise us that you're coming. We will not provide medical advice over the phone.","start_word":25,"end_word":59,"intents":[{"intent":"Provide medical advice","confidence_score":0.15249757}]},{"text":"If you are a patient who has been recently discharged from Epworth following an admission or procedure and you are unable to contact your private specialist, you should present to Epworth Emergency for assessment.","start_word":81,"end_word":114,"intents":[{"intent":"Offer admission or procedure","confidence_score":0.000037095542},{"intent":"Provide assessment","confidence_score":0.22418903}]},{"text":"For inquiries about your family or friends who are currently patients in emergency, press 1. For all nonurgent administrative billing and documentation inquiries, please contact the emergency department office, press 2. If you're a doctor or a specialist clinician calling to provide a referral to the admitting officer, press 3. We do not give medical advice or doctor's contact details over the phone.","start_word":134,"end_word":196,"intents":[{"intent":"Provide billing and documentation","confidence_score":0.26228988},{"intent":"Provide referral to a specialist","confidence_score":0.26581898}]},{"text":"For Victoria's statewide nurse on call advice line, press 4. If you would like more information about Epworth Emergency, including our location, fees, and facilities, press 5. You have not selected any option.","start_word":197,"end_word":229,"intents":[{"intent":"Provide referral to a nurse","confidence_score":0.14189819}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Epworth Emergency. Please listen to the following options carefully. If this is a medical emergency, please hang up and dial 000. If you need medical attention or advice, we recommend you to present directly to Epworth Emergency. You do not need to advise us that you're coming.","start_word":0,"end_word":50,"sentiment":"neutral","sentiment_score":-0.1049068048596382},{"text":"We will not provide medical advice over the phone. We do not provide waiting times over the phone as this may change without warning. The sickest patients are always prioritized.","start_word":51,"end_word":80,"sentiment":"negative","sentiment_score":-0.4307454526424408},{"text":"If you are a patient who has been recently discharged from Epworth following an admission or procedure and you are unable to contact your private specialist, you should present to Epworth Emergency for assessment. We are open twenty four hours, seven days a week, and will contact your specialist once you have arrived. For inquiries about your family or friends who are currently patients in emergency, press 1. For all nonurgent administrative billing and documentation inquiries, please contact the emergency department office, press 2. If you're a doctor or a specialist clinician calling to provide a referral to the admitting officer, press 3. We do not give medical advice or doctor's contact details over the phone. For Victoria's statewide nurse on call advice line, press 4. If you would like more information about Epworth Emergency, including our location, fees, and facilities, press 5. You have not selected any option.","start_word":81,"end_word":229,"sentiment":"neutral","sentiment_score":-0.1581549346446991}],"average":{"sentiment":"neutral","sentiment_score":-0.17993674479739766}}}}