{"metadata":{"transaction_key":"deprecated","request_id":"019f8262-94d3-75a1-b556-623086eb2942","sha256":"46ae105b9acc90dffc26748cd06d518c835b33e26bb60f7141deb3fd0155fd39","created":"2026-07-21T01:55:27.638Z","duration":11.807938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. It's Chung here. I'm just away from the phone at the moment. I'll get back to you as soon as I can. Thank you. Please leave a detailed message after the","confidence":0.99902344,"words":[{"word":"hi","start":2.56,"end":2.8,"confidence":0.9941406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.06945090740919113},{"word":"it's","start":2.8,"end":3.12,"confidence":0.9975586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.18722818791866305},{"word":"chung","start":3.12,"end":3.4399998,"confidence":0.79833984,"punctuated_word":"Chung","sentiment":"negative","sentiment_score":-0.36687958240509033},{"word":"here","start":3.4399998,"end":3.6799998,"confidence":0.9980469,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.26885986328125},{"word":"i'm","start":3.6799998,"end":4.16,"confidence":0.78686523,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4183953404426574},{"word":"just","start":4.16,"end":4.4,"confidence":0.99902344,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.48116469383239746},{"word":"away","start":4.4,"end":4.64,"confidence":0.9970703,"punctuated_word":"away","sentiment":"negative","sentiment_score":-0.4346656799316406},{"word":"from","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.4889283776283264},{"word":"the","start":4.7999997,"end":4.96,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5294162034988403},{"word":"phone","start":4.96,"end":5.2,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.4916650354862213},{"word":"at","start":5.2,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4014086127281189},{"word":"the","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4166735410690307},{"word":"moment","start":5.44,"end":5.94,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.3659903109073639},{"word":"i'll","start":6.08,"end":6.3199997,"confidence":0.9189453,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.13859741389751434},{"word":"get","start":6.3199997,"end":6.48,"confidence":0.99609375,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.15757563710212708},{"word":"back","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.2130136340856552},{"word":"to","start":6.64,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1564761847257614},{"word":"you","start":6.7999997,"end":6.96,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0593440979719162},{"word":"as","start":6.96,"end":7.12,"confidence":0.9819336,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.018498435616493225},{"word":"soon","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.045768216252326965},{"word":"as","start":7.2799997,"end":7.44,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.08516624569892883},{"word":"i","start":7.44,"end":7.52,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.029432639479637143},{"word":"can","start":7.52,"end":7.8399997,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.05309387296438217},{"word":"thank","start":7.8399997,"end":8.16,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6711667776107788},{"word":"you","start":8.16,"end":8.66,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5994553565979004},{"word":"please","start":9.599999,"end":10.0,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.03186750411987305},{"word":"leave","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.056135401129722595},{"word":"a","start":10.16,"end":10.32,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06498946249485016},{"word":"detailed","start":10.32,"end":10.719999,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.08222931623458862},{"word":"message","start":10.719999,"end":11.12,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.15006358921527865},{"word":"after","start":11.12,"end":11.44,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.08661600202322006},{"word":"the","start":11.44,"end":11.807938,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050541702657938}],"paragraphs":{"transcript":"\nHi. It's Chung here. I'm just away from the phone at the moment. I'll get back to you as soon as I can. Thank you.\n\nPlease leave a detailed message after the","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8,"sentiment":"neutral","sentiment_score":-0.06945090740919113},{"text":"It's Chung here.","start":2.8,"end":3.6799998,"sentiment":"neutral","sentiment_score":-0.2743225445350011},{"text":"I'm just away from the phone at the moment.","start":3.6799998,"end":5.94,"sentiment":"negative","sentiment_score":-0.4475897550582886},{"text":"I'll get back to you as soon as I can.","start":6.08,"end":7.8399997,"sentiment":"neutral","sentiment_score":-0.08981010988354683},{"text":"Thank you.","start":7.8399997,"end":8.66,"sentiment":"positive","sentiment_score":0.6353110671043396}],"sentiment":"neutral","sentiment_score":-0.18192821204662324,"num_words":25,"start":2.56,"end":8.66},{"sentences":[{"text":"Please leave a detailed message after the","start":9.599999,"end":11.807938,"sentiment":"neutral","sentiment_score":-0.0746347111250673}],"sentiment":"neutral","sentiment_score":-0.0746347111250673,"num_words":7,"start":9.599999,"end":11.807938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. It's Chung here. I'm just away from the phone at the moment. I'll get back to you as soon as I can. Thank you.\n\nPlease leave a detailed message after the","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8,"sentiment":"neutral","sentiment_score":-0.06945090740919113},{"text":"It's Chung here.","start":2.8,"end":3.6799998,"sentiment":"neutral","sentiment_score":-0.2743225445350011},{"text":"I'm just away from the phone at the moment.","start":3.6799998,"end":5.94,"sentiment":"negative","sentiment_score":-0.4475897550582886},{"text":"I'll get back to you as soon as I can.","start":6.08,"end":7.8399997,"sentiment":"neutral","sentiment_score":-0.08981010988354683},{"text":"Thank you.","start":7.8399997,"end":8.66,"sentiment":"positive","sentiment_score":0.6353110671043396}],"sentiment":"neutral","sentiment_score":-0.18192821204662324,"channel":1,"num_words":25,"start":2.56,"end":8.66},{"sentences":[{"text":"Please leave a detailed message after the","start":9.599999,"end":11.807938,"sentiment":"neutral","sentiment_score":-0.0746347111250673}],"sentiment":"neutral","sentiment_score":-0.0746347111250673,"channel":1,"num_words":7,"start":9.599999,"end":11.807938}]},"summary":{"result":"success","short":"Hi. It's Chung here. I'm just away from the phone at the moment. I'll get back to you as soon as I can. Thank you. Please leave a detailed message after the"},"intents":{"segments":[{"text":"Thank you.","start_word":23,"end_word":24,"intents":[{"intent":"Send message","confidence_score":0.016090302}]}]},"sentiments":{"segments":[{"text":"Hi. It's Chung here.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.2191183716058731},{"text":"I'm just away from the phone at the moment.","start_word":4,"end_word":12,"sentiment":"negative","sentiment_score":-0.4359240531921386},{"text":"I'll get back to you as soon as I can.","start_word":13,"end_word":22,"sentiment":"neutral","sentiment_score":-0.09449151903390884},{"text":"Thank you.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.623359203338623},{"text":"Please leave a detailed message after the","start_word":25,"end_word":31,"sentiment":"neutral","sentiment_score":-0.07877316325902939}],"average":{"sentiment":"neutral","sentiment_score":-0.15981448491414388}}}}