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Yes. That's right. Yes. Yeah.\n\nNo. No. That doesn't sound right. That's right. Right.\n\nAlright. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Michael Ryan.","start":0.24,"end":5.7,"sentiment":"neutral","sentiment_score":0.07510687597095966},{"text":"Yes.","start":14.24,"end":14.639999,"sentiment":"neutral","sentiment_score":0.08980143815279007},{"text":"That's right.","start":14.639999,"end":15.2,"sentiment":"neutral","sentiment_score":0.11520411819219589},{"text":"Yes.","start":15.2,"end":15.525,"sentiment":"neutral","sentiment_score":0.09439530968666077},{"text":"Yeah.","start":34.23,"end":34.55,"sentiment":"neutral","sentiment_score":-0.0198383666574955}],"sentiment":"neutral","sentiment_score":0.07785433850118093,"num_words":7,"start":0.24,"end":34.55},{"sentences":[{"text":"No.","start":34.55,"end":35.05,"sentiment":"neutral","sentiment_score":-0.08444337546825409},{"text":"No.","start":35.67,"end":35.91,"sentiment":"neutral","sentiment_score":-0.27178311347961426},{"text":"That doesn't sound right.","start":35.91,"end":37.21,"sentiment":"neutral","sentiment_score":-0.30619674921035767},{"text":"That's right.","start":45.83,"end":46.25694,"sentiment":"neutral","sentiment_score":0.2285679578781128},{"text":"Right.","start":48.65694,"end":48.81694,"sentiment":"positive","sentiment_score":0.39156392216682434}],"sentiment":"neutral","sentiment_score":-0.0813681830962499,"num_words":9,"start":34.55,"end":48.81694},{"sentences":[{"text":"Alright.","start":48.81694,"end":49.216938,"sentiment":"neutral","sentiment_score":0.2847808599472046},{"text":"Thanks.","start":49.216938,"end":49.536938,"sentiment":"positive","sentiment_score":0.3903312683105469},{"text":"Bye.","start":49.536938,"end":50.036938,"sentiment":"neutral","sentiment_score":0.10282258689403534}],"sentiment":"neutral","sentiment_score":0.25931157171726227,"num_words":3,"start":48.81694,"end":50.036938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Michael\n\nChannel 0: Oh, hi, sir. Good morning. This is Abby calling from TechnoWand\n\nChannel 1: Ryan.\n\nChannel 0: in Springfield, Brisbane. Is this michael ryan in northcapenorthcape.com.au?\n\nChannel 1: Yes. That's right. Yes.\n\nChannel 0: Yeah. Daniel asked me to reach out to you, sir. Daniel from tech TechnoOne as well because we've spoken with you in the past. And I have a note here, let me know if this is right, that you're coming up for an IT review towards the middle of this year, which is this month, June.\n\nChannel 1: Yeah. No.\n\nChannel 0: Is that\n\nChannel 1: No. That doesn't sound right.\n\nChannel 0: oh, alright. I'll let him know. No problem. So so far so good in handling your IT support. No need for an IT review.\n\nChannel 1: That's right.\n\nChannel 0: Alright. Sir, thank you for your time. Take\n\nChannel 1: Right.\n\nChannel 0: care.\n\nChannel 1: Alright. Thanks.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Michael","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.03532421216368675}],"sentiment":"neutral","sentiment_score":0.03532421216368675,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Oh, hi, sir.","start":2.0,"end":2.8,"sentiment":"neutral","sentiment_score":0.11855872968832652},{"text":"Good morning.","start":2.8,"end":3.28,"sentiment":"positive","sentiment_score":0.35216324031352997},{"text":"This is Abby calling from 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Daniel from TechnoOne remindsitor that he had spoken with him in the past and that an IT review is not required for the review. Abby thanksitor for his time and ends the call."},"intents":{"segments":[{"text":"Is this michael ryan in northcapenorthcape.com.au? Yes.","start_word":16,"end_word":22,"intents":[{"intent":"Contact daniel","confidence_score":0.010083941},{"intent":"Confirm location","confidence_score":0.010027955}]},{"text":"And I have a note here, let me know if this is right, that you're coming up for an IT review towards the middle of this year, which is this month, June. Yeah.","start_word":50,"end_word":82,"intents":[{"intent":"Provide notice","confidence_score":0.0000064323513}]},{"text":"So so far so good in handling your IT support. No need for an IT review. That's right.","start_word":99,"end_word":116,"intents":[{"intent":"Offer help with it review","confidence_score":0.00077973417}]}]},"sentiments":{"segments":[{"text":"Michael Oh, hi, sir.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.11191000789403915},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.34240373969078064},{"text":"This is Abby calling from TechnoWand in Ryan. Springfield, Brisbane. Is this michael ryan in northcapenorthcape.com.au? Yes. That's right. Yes. Yeah. Daniel asked me to reach out to you, sir. Daniel from tech TechnoOne as well because we've spoken with you in the past. And I have a note here, let me know if this is right, that you're coming up for an IT review towards the middle of this year, which is this month, June. Yeah. No. Is that No. That doesn't sound right. oh, alright. I'll let him know. 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