{"metadata":{"transaction_key":"deprecated","request_id":"01a05ace-d109-7140-93fe-00bde77fa8ef","sha256":"72bbd15a4c2261ab957a56f7ed9ab5206a48fd5519633aa3ae3eb6a5d41997c8","created":"2026-09-01T02:31:40.234Z","duration":701.4959,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1389,"output_tokens":80},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1533,"output_tokens":1536},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1533,"output_tokens":244}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Mhmm. Mhmm. No worries. I'll be more than happy of assistance. Could you provide me your name associated on the account, please, so that I can pull it up? Mhmm. Thank you so much, Shuang. And how about your date of birth, please? Thank you so much. How about your identification number? It's an identification number to which ID that you provided when you Right. No. No. It's just like an identification number to one of your IDs that you presented or provided when you try to start your plan with us. We can also try it. No worries. Take your time. Thank you so much, Wong. For your cooperation, this is for your account security since we are making a change on your account, which is an up upgrading your service. Right now, I'm currently seeing yes. Your plan is currently 25 MBPS. Let me go through our website for us to check on other plans that we have currently. Mhmm. But how are you doing today? Tuesday is good. Mhmm. Mhmm. We will check on this one. Okay? Oh, so the discount end date has been ended last July 31. Your yeah. The your discount start date started May 1, and since it's a three months discount, the discount has ended July 31. So that's May, June, July. Yes. And going through your upgrade, could you still tell me how many users usually use the Internet? Okay. Sure. If I may ask what changed from your using or your usage from the Internet before you decided to upgrade, do you add or did you add additional devices? Are you now working at home? Yeah. So since you have been playing game, you're using television, Other plans that we have here is for $79.95 per month. So that's we have here plans. But since you are using it for email, you also serve the web. You also have full gaming. You also have television, and I'm sure it's a four k four k television or h I would offer you the 100 m b p s one because this is designed for less or more than five users. You can surf the web web. You can do full gaming and also stream your television in four k four k quality streaming. So that's $89.95 per month. This is already a regular price since we normally offer. Yeah. This is the regular price because we normally offer the discounted price for those new customers who just started the plan with us. You mean the router modem that you oh, yeah. You you can still use it. Is it the is it a router that, I mean, that was provided by us or your own router? I mean, no. I'm asking if you're I mean, have you been using your router or that's from us? Oh. Oh, I've got mhmm. Mhmm. Yes. Yeah. If that's the case, then you can actually use it. But let me just go ahead and check here. Hold on. Let me just go ahead and give me one second. So, yeah, since the again, the router was provided by us, you can still use the same router. We just what we're going to do here is to upgrade your current plan from the 25 Mbps to a 100 Mbps. So right now, you're currently paying. You should be receiving the invoice right now. So that's gonna be the $69.95 for this month. Let me see here and check further if you are to upgrade the service right now. Okay? Alright. So please stay on the line, and I'll get back to you soon. Okay? Hold on. Hello, Shuang? Hi. I'm sorry. Thank thank you for holding. I don't wanna make too much of your time. So if you give me time to check on this one, I just want have to communicate with our technical support team. I'll go ahead and give you a callback, like, ten to fifteen minutes if that will be fine for you. Thank you. Thank you. Thank you so much.","confidence":0.9980469,"words":[{"word":"thank","start":0.96,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5829890370368958},{"word":"you","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5917173027992249},{"word":"for","start":1.36,"end":1.52,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5865688323974609},{"word":"calling","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5467866659164429},{"word":"airtel","start":1.8399999,"end":2.24,"confidence":0.9890137,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.5831844806671143},{"word":"my","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.5027349591255188},{"word":"name","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"name","sentiment":"positive","sentiment_score":0.5071352124214172},{"word":"is","start":2.56,"end":2.72,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5111509561538696},{"word":"mary","start":2.72,"end":3.12,"confidence":0.9838867,"punctuated_word":"Mary.","sentiment":"positive","sentiment_score":0.45715832710266113},{"word":"may","start":3.12,"end":3.2399998,"confidence":0.9873047,"punctuated_word":"May","sentiment":"positive","sentiment_score":0.34395357966423035},{"word":"i","start":3.2399998,"end":3.36,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3037116527557373},{"word":"have","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.30328959226608276},{"word":"your","start":3.52,"end":3.6,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.26041582226753235},{"word":"name","start":3.6,"end":3.84,"confidence":0.99902344,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.2914749085903168},{"word":"please","start":3.84,"end":4.34,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.24480003118515015},{"word":"mhmm","start":28.949999,"end":29.449999,"confidence":0.89331055,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04684945568442345},{"word":"mhmm","start":33.27,"end":33.35,"confidence":0.9729004,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06059958040714264},{"word":"no","start":33.35,"end":33.59,"confidence":0.9892578,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.20089462399482727},{"word":"worries","start":33.59,"end":33.91,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2739562690258026},{"word":"i'll","start":33.91,"end":34.07,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.48579561710357666},{"word":"be","start":34.07,"end":34.23,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5078071355819702},{"word":"more","start":34.23,"end":34.39,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.632505476474762},{"word":"than","start":34.39,"end":34.55,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.6071565747261047},{"word":"happy","start":34.55,"end":34.87,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.688219428062439},{"word":"of","start":34.87,"end":34.95,"confidence":0.9970703,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.6794061064720154},{"word":"assistance","start":34.95,"end":35.45,"confidence":1.0,"punctuated_word":"assistance.","sentiment":"positive","sentiment_score":0.5442377328872681},{"word":"could","start":36.47,"end":36.71,"confidence":0.5180664,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.2557201683521271},{"word":"you","start":36.71,"end":36.87,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2129331976175308},{"word":"provide","start":36.87,"end":37.27,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.19000571966171265},{"word":"me","start":37.27,"end":37.51,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2123820185661316},{"word":"your","start":37.51,"end":38.01,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13200920820236206},{"word":"name","start":38.07,"end":38.39,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.1765427440404892},{"word":"associated","start":38.39,"end":38.89,"confidence":1.0,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":0.16987396776676178},{"word":"on","start":38.95,"end":39.19,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.14334724843502045},{"word":"the","start":39.19,"end":39.27,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15225806832313538},{"word":"account","start":39.27,"end":39.59,"confidence":0.982666,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.17115017771720886},{"word":"please","start":39.59,"end":39.83,"confidence":0.935791,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.14803089201450348},{"word":"so","start":39.83,"end":39.989998,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1276254951953888},{"word":"that","start":39.989998,"end":40.15,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15434126555919647},{"word":"i","start":40.15,"end":40.309998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1695777028799057},{"word":"can","start":40.309998,"end":40.47,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.15483537316322327},{"word":"pull","start":40.47,"end":40.629997,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.16209730505943298},{"word":"it","start":40.629997,"end":40.79,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08150221407413483},{"word":"up","start":40.79,"end":41.29,"confidence":0.9946289,"punctuated_word":"up?","sentiment":"neutral","sentiment_score":0.10122108459472656},{"word":"mhmm","start":43.425,"end":43.925,"confidence":0.95581055,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07314693927764893},{"word":"thank","start":53.585,"end":53.985,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43827056884765625},{"word":"you","start":53.985,"end":54.225,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4829930067062378},{"word":"so","start":54.225,"end":54.385,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4944335222244262},{"word":"much","start":54.385,"end":54.885,"confidence":0.98950195,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.5057550668716431},{"word":"shuang","start":55.265,"end":55.765,"confidence":0.7928874,"punctuated_word":"Shuang.","sentiment":"positive","sentiment_score":0.4884927272796631},{"word":"and","start":57.75,"end":58.15,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04605976492166519},{"word":"how","start":58.15,"end":58.47,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.043991975486278534},{"word":"about","start":58.47,"end":58.97,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.05738962069153786},{"word":"your","start":59.190002,"end":59.690002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03841764107346535},{"word":"date","start":60.39,"end":60.63,"confidence":0.9291992,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.06528791040182114},{"word":"of","start":60.63,"end":60.79,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05077333003282547},{"word":"birth","start":60.79,"end":61.190002,"confidence":0.99902344,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.04433238506317139},{"word":"please","start":61.190002,"end":61.690002,"confidence":0.9975586,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.05185488611459732},{"word":"thank","start":67.11,"end":67.270004,"confidence":0.9013672,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32410764694213867},{"word":"you","start":67.270004,"end":67.51,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4111673831939697},{"word":"so","start":67.51,"end":67.67,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3850488066673279},{"word":"much","start":67.67,"end":67.91,"confidence":0.99902344,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.34852445125579834},{"word":"how","start":67.91,"end":68.07,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.0847364217042923},{"word":"about","start":68.07,"end":68.31,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.08237916231155396},{"word":"your","start":68.31,"end":68.630005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07595136761665344},{"word":"identification","start":68.630005,"end":69.130005,"confidence":0.9980469,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":0.02681363932788372},{"word":"number","start":69.43,"end":69.885,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.023640720173716545},{"word":"it's","start":74.685005,"end":75.185005,"confidence":0.9941406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.008286627940833569},{"word":"an","start":75.245,"end":75.745,"confidence":0.99316406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.00922480970621109},{"word":"identification","start":75.885,"end":76.385,"confidence":0.9941406,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":0.009664306417107582},{"word":"number","start":76.685005,"end":77.165,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.01595587097108364},{"word":"to","start":77.165,"end":77.665,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007743408903479576},{"word":"which","start":77.805,"end":78.285,"confidence":0.984375,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.01587601937353611},{"word":"id","start":78.285,"end":78.785,"confidence":1.0,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":0.016650432720780373},{"word":"that","start":79.405,"end":79.725006,"confidence":0.75097656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.014076963067054749},{"word":"you","start":79.725006,"end":80.125,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01033778116106987},{"word":"provided","start":80.125,"end":80.625,"confidence":0.99902344,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.015406571328639984},{"word":"when","start":80.685005,"end":80.925,"confidence":0.9970703,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.02216586098074913},{"word":"you","start":80.925,"end":81.425,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022490067407488823},{"word":"right","start":82.055,"end":82.555,"confidence":0.9519043,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.002719415817409754},{"word":"no","start":89.01,"end":89.51,"confidence":0.91503906,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05922196805477142},{"word":"no","start":91.490005,"end":91.73,"confidence":0.94628906,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0778605192899704},{"word":"it's","start":91.73,"end":92.05,"confidence":0.99609375,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.04915422201156616},{"word":"just","start":92.05,"end":92.37,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05083561688661575},{"word":"like","start":92.37,"end":92.770004,"confidence":0.7734375,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.03993237763643265},{"word":"an","start":92.770004,"end":93.090004,"confidence":0.9951172,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.03809652850031853},{"word":"identification","start":93.090004,"end":93.590004,"confidence":0.99902344,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":-0.027684440836310387},{"word":"number","start":94.05,"end":94.55,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.015183888375759125},{"word":"to","start":94.93,"end":95.25,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04237774759531021},{"word":"one","start":95.25,"end":95.490005,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.05736393481492996},{"word":"of","start":95.490005,"end":95.57001,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.029684752225875854},{"word":"your","start":95.57001,"end":95.89,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03871781378984451},{"word":"ids","start":95.89,"end":96.29,"confidence":0.9741211,"punctuated_word":"IDs","sentiment":"neutral","sentiment_score":-0.02518020197749138},{"word":"that","start":96.29,"end":96.450005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.018815698102116585},{"word":"you","start":96.450005,"end":96.93,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02862057462334633},{"word":"presented","start":96.93,"end":97.43,"confidence":0.8745117,"punctuated_word":"presented","sentiment":"neutral","sentiment_score":-0.02872344106435776},{"word":"or","start":97.65,"end":97.810005,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.019284650683403015},{"word":"provided","start":97.810005,"end":98.310005,"confidence":1.0,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.020269889384508133},{"word":"when","start":98.37,"end":98.69,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.03817388415336609},{"word":"you","start":98.69,"end":98.850006,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.029095042496919632},{"word":"try","start":98.850006,"end":99.345,"confidence":0.8432617,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.010624449700117111},{"word":"to","start":100.225,"end":100.305,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012245096266269684},{"word":"start","start":100.305,"end":100.625,"confidence":0.6274414,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.0032036788761615753},{"word":"your","start":100.625,"end":101.025,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.007123380899429321},{"word":"plan","start":101.025,"end":101.345,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.011024780571460724},{"word":"with","start":101.345,"end":101.505005,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.02455209195613861},{"word":"us","start":101.505005,"end":102.005005,"confidence":0.8063965,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.03317980468273163},{"word":"we","start":112.56,"end":112.88,"confidence":0.7011719,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.007270727306604385},{"word":"can","start":112.88,"end":113.12,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02129248343408108},{"word":"also","start":113.12,"end":113.44,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.0008603893220424652},{"word":"try","start":113.44,"end":113.68,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.012586396187543867},{"word":"it","start":113.68,"end":114.18,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.016124311834573746},{"word":"no","start":117.840004,"end":118.16,"confidence":0.9873047,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.02834678813815117},{"word":"worries","start":118.16,"end":118.48,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.02508564107120037},{"word":"take","start":118.48,"end":118.72,"confidence":0.9970703,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.02847253531217575},{"word":"your","start":118.72,"end":118.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0246175155043602},{"word":"time","start":118.96,"end":119.46,"confidence":0.9995117,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.02410902827978134},{"word":"thank","start":139.025,"end":139.185,"confidence":0.5961914,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3737782835960388},{"word":"you","start":139.185,"end":139.425,"confidence":0.9902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4546515345573426},{"word":"so","start":139.425,"end":139.58499,"confidence":0.9873047,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.43746939301490784},{"word":"much","start":139.58499,"end":139.905,"confidence":0.97631836,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.4487442970275879},{"word":"wong","start":139.905,"end":140.405,"confidence":0.42089844,"punctuated_word":"Wong.","sentiment":"positive","sentiment_score":0.3912633359432221},{"word":"for","start":141.89,"end":141.97,"confidence":0.98828125,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.20574627816677096},{"word":"your","start":141.97,"end":142.20999,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24200335144996643},{"word":"cooperation","start":142.20999,"end":142.69,"confidence":0.96435547,"punctuated_word":"cooperation,","sentiment":"neutral","sentiment_score":0.26785367727279663},{"word":"this","start":142.69,"end":142.84999,"confidence":0.9819336,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.17122843861579895},{"word":"is","start":142.84999,"end":142.93,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.147405743598938},{"word":"for","start":142.93,"end":143.17,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.228894904255867},{"word":"your","start":143.17,"end":143.25,"confidence":0.88671875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24956002831459043},{"word":"account","start":143.25,"end":143.56999,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.29088518023490906},{"word":"security","start":143.56999,"end":144.05,"confidence":0.99609375,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.19480231404304504},{"word":"since","start":144.05,"end":144.37,"confidence":0.8574219,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.21652983129024503},{"word":"we","start":144.37,"end":144.61,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2127944380044937},{"word":"are","start":144.61,"end":144.84999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.23674839735031128},{"word":"making","start":144.84999,"end":145.17,"confidence":1.0,"punctuated_word":"making","sentiment":"neutral","sentiment_score":0.2306230217218399},{"word":"a","start":145.17,"end":145.33,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2138662338256836},{"word":"change","start":145.33,"end":145.73,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.2517971694469452},{"word":"on","start":145.73,"end":145.89,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17825067043304443},{"word":"your","start":145.89,"end":146.13,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17510059475898743},{"word":"account","start":146.13,"end":146.45,"confidence":0.8642578,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.2006164193153381},{"word":"which","start":146.45,"end":146.61,"confidence":0.99902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.2056498825550079},{"word":"is","start":146.61,"end":147.09,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22707869112491608},{"word":"an","start":147.09,"end":147.41,"confidence":0.8745117,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.24941527843475345},{"word":"up","start":147.41,"end":147.48999,"confidence":0.69873047,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1822141706943512},{"word":"upgrading","start":147.89,"end":148.37,"confidence":0.99609375,"punctuated_word":"upgrading","sentiment":"neutral","sentiment_score":0.1549929678440094},{"word":"your","start":148.37,"end":148.61,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20450040698051453},{"word":"service","start":148.61,"end":149.11,"confidence":0.76416016,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.1791345179080963},{"word":"right","start":149.56999,"end":149.81,"confidence":0.9980469,"punctuated_word":"Right","sentiment":"neutral","sentiment_score":0.1324937492609024},{"word":"now","start":149.81,"end":150.31,"confidence":0.98291016,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.11072036623954772},{"word":"i'm","start":151.48999,"end":151.89,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11634685844182968},{"word":"currently","start":151.89,"end":152.39,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":0.08239017426967621},{"word":"seeing","start":152.84999,"end":153.01,"confidence":0.99609375,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":0.08307256549596786},{"word":"yes","start":154.29,"end":154.755,"confidence":0.9855957,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.10639709234237672},{"word":"your","start":154.99501,"end":155.235,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.05774809420108795},{"word":"plan","start":155.235,"end":155.735,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.07852695882320404},{"word":"is","start":155.795,"end":156.115,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1060834899544716},{"word":"currently","start":156.115,"end":156.615,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":0.07724417001008987},{"word":"25","start":157.07501,"end":157.955,"confidence":0.8527832,"punctuated_word":"25","sentiment":"neutral","sentiment_score":0.09202566742897034},{"word":"mbps","start":157.955,"end":158.455,"confidence":0.8413086,"punctuated_word":"MBPS.","sentiment":"neutral","sentiment_score":0.08023662120103836},{"word":"let","start":158.835,"end":158.99501,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.07435211539268494},{"word":"me","start":158.99501,"end":159.235,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06670954078435898},{"word":"go","start":159.235,"end":159.395,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.04542042315006256},{"word":"through","start":159.395,"end":159.71501,"confidence":0.94384766,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.061610959470272064},{"word":"our","start":159.71501,"end":160.115,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.061489373445510864},{"word":"website","start":160.115,"end":160.615,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.05519932880997658},{"word":"for","start":161.395,"end":161.71501,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.031249262392520905},{"word":"us","start":161.71501,"end":162.21501,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.05050584301352501},{"word":"to","start":162.27501,"end":162.77501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.061312705278396606},{"word":"check","start":163.71501,"end":164.035,"confidence":0.6274414,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.08017155528068542},{"word":"on","start":164.035,"end":164.435,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.049715325236320496},{"word":"other","start":164.435,"end":164.935,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.04263407737016678},{"word":"plans","start":165.395,"end":165.795,"confidence":0.9892578,"punctuated_word":"plans","sentiment":"neutral","sentiment_score":0.04019768163561821},{"word":"that","start":165.795,"end":166.195,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.055287692695856094},{"word":"we","start":166.195,"end":166.435,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03930593654513359},{"word":"have","start":166.435,"end":166.77,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04168799892067909},{"word":"currently","start":167.01001,"end":167.51001,"confidence":0.9655762,"punctuated_word":"currently.","sentiment":"neutral","sentiment_score":0.04259232431650162},{"word":"mhmm","start":169.41,"end":169.81,"confidence":0.8800049,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07628996670246124},{"word":"but","start":169.81,"end":170.05,"confidence":0.42919922,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.06476207077503204},{"word":"how","start":170.05,"end":170.21,"confidence":0.78027344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.1016564592719078},{"word":"are","start":170.21,"end":170.37001,"confidence":0.97265625,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.11777964979410172},{"word":"you","start":170.37001,"end":170.53,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08147989958524704},{"word":"doing","start":170.53,"end":170.85,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.13288253545761108},{"word":"today","start":170.85,"end":171.35,"confidence":0.9995117,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.06277939677238464},{"word":"tuesday","start":175.17,"end":175.67,"confidence":0.7397461,"punctuated_word":"Tuesday","sentiment":"neutral","sentiment_score":0.1044093370437622},{"word":"is","start":175.97,"end":176.37001,"confidence":0.97509766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.31652143597602844},{"word":"good","start":176.37001,"end":176.87001,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.21687106788158417},{"word":"mhmm","start":180.255,"end":180.755,"confidence":0.8927002,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04775596410036087},{"word":"mhmm","start":187.5975,"end":188.0975,"confidence":0.91552734,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0728757232427597},{"word":"we","start":199.26001,"end":199.42,"confidence":0.5805664,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.04268269240856171},{"word":"will","start":199.42,"end":199.92,"confidence":0.9863281,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.037446118891239166},{"word":"check","start":200.3,"end":200.54001,"confidence":0.9970703,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.054592810571193695},{"word":"on","start":200.54001,"end":200.78,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.031331829726696014},{"word":"this","start":200.78,"end":201.02,"confidence":0.94384766,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03889116272330284},{"word":"one","start":201.02,"end":201.26001,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.04625064134597778},{"word":"okay","start":201.26001,"end":201.76001,"confidence":0.98535156,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.04581404477357864},{"word":"oh","start":204.46,"end":204.96,"confidence":0.85424805,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.025931622833013535},{"word":"so","start":205.02,"end":205.26001,"confidence":0.9921875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0002940036356449127},{"word":"the","start":205.26001,"end":205.42,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0027805715799331665},{"word":"discount","start":205.42,"end":205.92,"confidence":0.9604492,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":-0.007749296724796295},{"word":"end","start":207.34,"end":207.66,"confidence":0.6166992,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.07143788784742355},{"word":"date","start":207.66,"end":207.90001,"confidence":0.9970703,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.06032050400972366},{"word":"has","start":207.90001,"end":208.22,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.0760965570807457},{"word":"been","start":208.22,"end":208.46,"confidence":0.9951172,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.07702639698982239},{"word":"ended","start":208.46,"end":208.96,"confidence":0.9951172,"punctuated_word":"ended","sentiment":"neutral","sentiment_score":-0.10483132302761078},{"word":"last","start":210.06,"end":210.555,"confidence":0.9550781,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0664953738451004},{"word":"july","start":210.875,"end":211.64499,"confidence":0.95914716,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.062498029321432114},{"word":"31","start":211.64499,"end":212.41498,"confidence":0.95914716,"punctuated_word":"31.","sentiment":"neutral","sentiment_score":-0.061777908354997635},{"word":"your","start":215.75499,"end":216.25499,"confidence":0.6411133,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.0030585825443267822},{"word":"yeah","start":216.95499,"end":217.45499,"confidence":0.98999023,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.023541126400232315},{"word":"the","start":217.67499,"end":217.915,"confidence":0.52490234,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.01796352118253708},{"word":"your","start":217.995,"end":218.31499,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04170656576752663},{"word":"discount","start":218.31499,"end":218.795,"confidence":0.9921875,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.03251044824719429},{"word":"start","start":218.795,"end":219.03499,"confidence":0.9892578,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.03397470712661743},{"word":"date","start":219.03499,"end":219.53499,"confidence":0.7421875,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.05519242584705353},{"word":"started","start":219.67499,"end":220.17499,"confidence":0.9482422,"punctuated_word":"started","sentiment":"neutral","sentiment_score":0.03366544097661972},{"word":"may","start":220.47499,"end":220.83499,"confidence":0.8709717,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.04182257503271103},{"word":"1","start":220.83499,"end":221.19499,"confidence":0.8709717,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":0.0373908132314682},{"word":"and","start":221.19499,"end":221.69499,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015389775857329369},{"word":"since","start":223.11499,"end":223.515,"confidence":0.9902344,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.017261244356632233},{"word":"it's","start":223.515,"end":223.83499,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.026903590187430385},{"word":"a","start":223.83499,"end":223.995,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03269261121749878},{"word":"three","start":223.995,"end":224.23499,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.024197079241275787},{"word":"months","start":224.23499,"end":224.73499,"confidence":0.7636719,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.01567133516073227},{"word":"discount","start":225.23999,"end":225.73999,"confidence":0.9604492,"punctuated_word":"discount,","sentiment":"neutral","sentiment_score":0.03359412029385567},{"word":"the","start":226.36,"end":226.59999,"confidence":0.94384766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03850226104259491},{"word":"discount","start":226.59999,"end":227.08,"confidence":0.99609375,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.028371043503284454},{"word":"has","start":227.08,"end":227.31999,"confidence":0.99609375,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.0018565692007541656},{"word":"ended","start":227.31999,"end":227.64,"confidence":0.99902344,"punctuated_word":"ended","sentiment":"neutral","sentiment_score":0.00542159378528595},{"word":"july","start":227.64,"end":228.12,"confidence":0.9474284,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.02717098966240883},{"word":"31","start":228.12,"end":228.59999,"confidence":0.9474284,"punctuated_word":"31.","sentiment":"neutral","sentiment_score":0.022149404510855675},{"word":"so","start":228.59999,"end":228.76,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.044947780668735504},{"word":"that's","start":228.76,"end":229.0,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.033111006021499634},{"word":"may","start":229.0,"end":229.23999,"confidence":0.921875,"punctuated_word":"May,","sentiment":"neutral","sentiment_score":0.02558489888906479},{"word":"june","start":229.23999,"end":229.56,"confidence":0.99853516,"punctuated_word":"June,","sentiment":"neutral","sentiment_score":0.023846298456192017},{"word":"july","start":229.56,"end":230.06,"confidence":0.986084,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":0.03215745836496353},{"word":"yes","start":230.76,"end":231.26,"confidence":0.8874512,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07592069357633591},{"word":"and","start":233.64,"end":234.14,"confidence":0.93603516,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.4994065463542938},{"word":"going","start":235.64,"end":235.95999,"confidence":0.9707031,"punctuated_word":"going","sentiment":"positive","sentiment_score":0.38072511553764343},{"word":"through","start":235.95999,"end":236.2,"confidence":0.9716797,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.3417778015136719},{"word":"your","start":236.2,"end":236.7,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.31381717324256897},{"word":"upgrade","start":237.4,"end":237.9,"confidence":0.967041,"punctuated_word":"upgrade,","sentiment":"neutral","sentiment_score":0.2374771684408188},{"word":"could","start":237.95999,"end":238.2,"confidence":0.9951172,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.13621026277542114},{"word":"you","start":238.2,"end":238.36,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07563468813896179},{"word":"still","start":238.36,"end":238.68,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0936867743730545},{"word":"tell","start":238.68,"end":238.84,"confidence":0.9941406,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.08900095522403717},{"word":"me","start":238.84,"end":239.31999,"confidence":0.9951172,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.09797775745391846},{"word":"how","start":239.31999,"end":239.48,"confidence":0.9790039,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.04967574402689934},{"word":"many","start":239.48,"end":239.72,"confidence":0.9941406,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.05266300588846207},{"word":"users","start":239.72,"end":240.12,"confidence":0.99609375,"punctuated_word":"users","sentiment":"neutral","sentiment_score":0.07617628574371338},{"word":"usually","start":240.12,"end":240.465,"confidence":0.55078125,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":0.05955295264720917},{"word":"use","start":240.465,"end":240.785,"confidence":0.99316406,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.06876064091920853},{"word":"the","start":240.785,"end":240.94499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08799552917480469},{"word":"internet","start":240.94499,"end":241.44499,"confidence":0.9875488,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":0.0834379568696022},{"word":"okay","start":263.53,"end":264.03,"confidence":0.75,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07263471186161041},{"word":"sure","start":265.77,"end":266.27,"confidence":0.9016113,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08343145251274109},{"word":"if","start":266.405,"end":266.64502,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.049550097435712814},{"word":"i","start":266.64502,"end":266.80502,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.025993891060352325},{"word":"may","start":266.80502,"end":267.20502,"confidence":0.9941406,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.0314759723842144},{"word":"ask","start":267.20502,"end":267.605,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.02394772693514824},{"word":"what","start":267.605,"end":268.105,"confidence":0.5522461,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0033667534589767456},{"word":"changed","start":268.80502,"end":269.30502,"confidence":0.57910156,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":0.0020808428525924683},{"word":"from","start":270.405,"end":270.905,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01828165352344513},{"word":"your","start":271.125,"end":271.52502,"confidence":0.8613281,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01476128026843071},{"word":"using","start":271.52502,"end":272.02502,"confidence":0.9951172,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.007326994091272354},{"word":"or","start":272.24503,"end":272.405,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.01682569831609726},{"word":"your","start":272.405,"end":272.565,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02687285467982292},{"word":"usage","start":272.565,"end":273.065,"confidence":1.0,"punctuated_word":"usage","sentiment":"neutral","sentiment_score":0.006524436175823212},{"word":"from","start":273.20502,"end":273.445,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.015123210847377775},{"word":"the","start":273.445,"end":273.605,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002782471477985382},{"word":"internet","start":273.605,"end":274.105,"confidence":0.9790039,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.010084956884384155},{"word":"before","start":274.80502,"end":275.30502,"confidence":0.9819336,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.01174355298280716},{"word":"you","start":275.52502,"end":276.02502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01404108852148056},{"word":"decided","start":276.24503,"end":276.725,"confidence":0.9790039,"punctuated_word":"decided","sentiment":"neutral","sentiment_score":-0.0070346444845199585},{"word":"to","start":276.725,"end":276.885,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0007588192820549011},{"word":"upgrade","start":276.885,"end":277.385,"confidence":0.79418945,"punctuated_word":"upgrade,","sentiment":"neutral","sentiment_score":0.003593573346734047},{"word":"do","start":277.52502,"end":277.685,"confidence":0.96972656,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03819351643323898},{"word":"you","start":277.685,"end":278.005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.037170641124248505},{"word":"add","start":278.005,"end":278.24503,"confidence":0.99902344,"punctuated_word":"add","sentiment":"neutral","sentiment_score":-0.01533263549208641},{"word":"or","start":278.48502,"end":278.725,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03642130643129349},{"word":"did","start":278.725,"end":278.885,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.03036906197667122},{"word":"you","start":278.885,"end":279.045,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030803371220827103},{"word":"add","start":279.045,"end":279.285,"confidence":0.99902344,"punctuated_word":"add","sentiment":"neutral","sentiment_score":-0.018468346446752548},{"word":"additional","start":279.285,"end":279.785,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.012848399579524994},{"word":"devices","start":280.88,"end":281.38,"confidence":0.9863281,"punctuated_word":"devices?","sentiment":"neutral","sentiment_score":-0.023197973147034645},{"word":"are","start":281.76,"end":281.84,"confidence":0.9980469,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.039562955498695374},{"word":"you","start":281.84,"end":282.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030060406774282455},{"word":"now","start":282.0,"end":282.32,"confidence":0.98095703,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.02102099359035492},{"word":"working","start":282.32,"end":282.72,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.0020566359162330627},{"word":"at","start":282.72,"end":282.88,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.012526869773864746},{"word":"home","start":282.88,"end":283.38,"confidence":0.99902344,"punctuated_word":"home?","sentiment":"neutral","sentiment_score":-0.003487206995487213},{"word":"yeah","start":312.91,"end":313.41,"confidence":0.8630371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019988413900136948},{"word":"so","start":313.71,"end":313.94998,"confidence":0.97802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.016138356178998947},{"word":"since","start":313.94998,"end":314.19,"confidence":0.984375,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.02034776285290718},{"word":"you","start":314.19,"end":314.69,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.032656073570251465},{"word":"have","start":315.71,"end":315.94998,"confidence":0.6479492,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02864741161465645},{"word":"been","start":315.94998,"end":316.44998,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.035256631672382355},{"word":"playing","start":316.83,"end":317.31,"confidence":0.90283203,"punctuated_word":"playing","sentiment":"neutral","sentiment_score":0.04004685208201408},{"word":"game","start":317.31,"end":317.81,"confidence":0.91064453,"punctuated_word":"game,","sentiment":"neutral","sentiment_score":0.028725719079375267},{"word":"you're","start":318.34998,"end":318.59,"confidence":0.9892578,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.025048350915312767},{"word":"using","start":318.59,"end":319.06998,"confidence":0.9921875,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.034389346837997437},{"word":"television","start":319.06998,"end":319.56998,"confidence":0.8449707,"punctuated_word":"television,","sentiment":"neutral","sentiment_score":0.01421626564115286},{"word":"other","start":322.21503,"end":322.45502,"confidence":0.97265625,"punctuated_word":"Other","sentiment":"neutral","sentiment_score":0.023201387375593185},{"word":"plans","start":322.45502,"end":322.695,"confidence":0.9770508,"punctuated_word":"plans","sentiment":"neutral","sentiment_score":0.028257649391889572},{"word":"that","start":322.695,"end":322.855,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01838064566254616},{"word":"we","start":322.855,"end":323.095,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.022925417870283127},{"word":"have","start":323.095,"end":323.415,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02837822586297989},{"word":"here","start":323.415,"end":323.915,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.02892117202281952},{"word":"is","start":323.975,"end":324.21503,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.001392066478729248},{"word":"for","start":324.21503,"end":324.71503,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.002082496881484986},{"word":"$79.95","start":324.77502,"end":327.17502,"confidence":0.9995117,"punctuated_word":"$79.95","sentiment":"neutral","sentiment_score":0.004329046234488487},{"word":"per","start":327.17502,"end":327.415,"confidence":0.99902344,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.0036477744579315186},{"word":"month","start":327.415,"end":327.915,"confidence":0.9321289,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.012479795143008232},{"word":"so","start":328.135,"end":328.375,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01576952449977398},{"word":"that's","start":328.375,"end":328.875,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.016649682074785233},{"word":"we","start":333.415,"end":333.655,"confidence":0.80615234,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07570624351501465},{"word":"have","start":333.655,"end":333.975,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0972704142332077},{"word":"here","start":333.975,"end":334.475,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.09067375212907793},{"word":"plans","start":335.015,"end":335.415,"confidence":0.8713379,"punctuated_word":"plans.","sentiment":"neutral","sentiment_score":0.08100655674934387},{"word":"but","start":335.415,"end":335.82,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.06738951802253723},{"word":"since","start":336.14,"end":336.64,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.07517734169960022},{"word":"you","start":336.78,"end":337.02002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10854729264974594},{"word":"are","start":337.02002,"end":337.18,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.11633770167827606},{"word":"using","start":337.18,"end":337.58002,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.13098108768463135},{"word":"it","start":337.58002,"end":337.74002,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11428993940353394},{"word":"for","start":337.74002,"end":338.06,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11879335343837738},{"word":"email","start":338.06,"end":338.56,"confidence":0.9951172,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.1105288416147232},{"word":"you","start":338.7,"end":338.94,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13889098167419434},{"word":"also","start":338.94,"end":339.26,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.14259624481201172},{"word":"serve","start":339.26,"end":339.58002,"confidence":0.9716797,"punctuated_word":"serve","sentiment":"neutral","sentiment_score":0.14595195651054382},{"word":"the","start":339.58002,"end":339.82,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13061261177062988},{"word":"web","start":339.82,"end":340.32,"confidence":0.8769531,"punctuated_word":"web.","sentiment":"neutral","sentiment_score":0.10491856187582016},{"word":"you","start":340.38,"end":340.62,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.12091907113790512},{"word":"also","start":340.62,"end":340.94,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.11430801451206209},{"word":"have","start":340.94,"end":341.34,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.14946649968624115},{"word":"full","start":341.34,"end":341.66,"confidence":0.9970703,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.2003382444381714},{"word":"gaming","start":341.66,"end":342.16,"confidence":0.9914551,"punctuated_word":"gaming.","sentiment":"neutral","sentiment_score":0.1139172613620758},{"word":"you","start":342.62,"end":342.86002,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.09688220918178558},{"word":"also","start":342.86002,"end":343.1,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.11000345647335052},{"word":"have","start":343.1,"end":343.6,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12288086861371994},{"word":"television","start":343.74002,"end":344.24002,"confidence":0.7800293,"punctuated_word":"television,","sentiment":"neutral","sentiment_score":0.1079932153224945},{"word":"and","start":345.9,"end":346.06,"confidence":0.9770508,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0960054099559784},{"word":"i'm","start":346.06,"end":346.30002,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09367360919713974},{"word":"sure","start":346.30002,"end":346.54,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.07538792490959167},{"word":"it's","start":346.54,"end":346.86002,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0779842883348465},{"word":"a","start":346.86002,"end":347.02002,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07824746519327164},{"word":"four","start":347.02002,"end":347.26,"confidence":0.9760742,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.07627693563699722},{"word":"k","start":347.26,"end":347.76,"confidence":0.8017578,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.05744386464357376},{"word":"four","start":347.98,"end":348.22,"confidence":0.6816406,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.06843200325965881},{"word":"k","start":348.22,"end":348.72,"confidence":0.9970703,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.05819468945264816},{"word":"television","start":351.065,"end":351.565,"confidence":0.9941406,"punctuated_word":"television","sentiment":"neutral","sentiment_score":0.07470045983791351},{"word":"or","start":351.945,"end":352.265,"confidence":0.97314453,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.055978454649448395},{"word":"h","start":352.265,"end":352.505,"confidence":0.4790039,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.04886533319950104},{"word":"i","start":353.14502,"end":353.30502,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08554761111736298},{"word":"would","start":353.30502,"end":353.545,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.11293745040893556},{"word":"offer","start":353.545,"end":353.945,"confidence":1.0,"punctuated_word":"offer","sentiment":"neutral","sentiment_score":0.0938899740576744},{"word":"you","start":353.945,"end":354.185,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1030632108449936},{"word":"the","start":354.185,"end":354.685,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09404554963111876},{"word":"100","start":354.98502,"end":355.625,"confidence":0.9790039,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.105067141354084},{"word":"m","start":355.625,"end":355.785,"confidence":0.27124023,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.1010601669549942},{"word":"b","start":355.785,"end":356.02502,"confidence":0.70410156,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.1165502741932869},{"word":"p","start":356.02502,"end":356.105,"confidence":0.42456055,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.08162833750247955},{"word":"s","start":356.105,"end":356.345,"confidence":0.9980469,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.07015234231948853},{"word":"one","start":356.345,"end":356.58502,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08375327289104462},{"word":"because","start":356.58502,"end":357.08502,"confidence":0.85058594,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.05975743755698204},{"word":"this","start":357.70502,"end":357.945,"confidence":0.9707031,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0793154239654541},{"word":"is","start":357.945,"end":358.445,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05135112628340721},{"word":"designed","start":358.665,"end":359.165,"confidence":0.6118164,"punctuated_word":"designed","sentiment":"neutral","sentiment_score":0.04774809628725052},{"word":"for","start":359.625,"end":360.125,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05384498089551926},{"word":"less","start":360.74503,"end":361.24503,"confidence":0.99609375,"punctuated_word":"less","sentiment":"neutral","sentiment_score":0.08665779232978821},{"word":"or","start":361.69,"end":362.09,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0352310836315155},{"word":"more","start":362.09,"end":362.41,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.05969682335853577},{"word":"than","start":362.41,"end":362.81,"confidence":1.0,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.05542261153459549},{"word":"five","start":362.81,"end":363.29,"confidence":0.9902344,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.06828872114419937},{"word":"users","start":363.29,"end":363.79,"confidence":0.99121094,"punctuated_word":"users.","sentiment":"neutral","sentiment_score":0.054200898855924606},{"word":"you","start":364.89,"end":365.13,"confidence":0.9560547,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.09374012053012848},{"word":"can","start":365.13,"end":365.29,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1102137640118599},{"word":"surf","start":365.29,"end":365.61002,"confidence":0.9604492,"punctuated_word":"surf","sentiment":"neutral","sentiment_score":0.08656948059797287},{"word":"the","start":365.61002,"end":365.77002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09944304823875429},{"word":"web","start":365.77002,"end":366.27002,"confidence":0.9951172,"punctuated_word":"web","sentiment":"neutral","sentiment_score":0.0937664657831192},{"word":"web","start":366.73,"end":367.21002,"confidence":0.8479004,"punctuated_word":"web.","sentiment":"neutral","sentiment_score":0.10400155931711196},{"word":"you","start":367.21002,"end":367.45,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.12736527621746063},{"word":"can","start":367.45,"end":367.95,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.15309128165245056},{"word":"do","start":368.09,"end":368.25,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1487601399421692},{"word":"full","start":368.25,"end":368.49002,"confidence":0.9951172,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.2042297124862671},{"word":"gaming","start":368.49002,"end":368.99002,"confidence":0.99902344,"punctuated_word":"gaming","sentiment":"neutral","sentiment_score":0.13821515440940857},{"word":"and","start":369.61002,"end":369.85,"confidence":0.8198242,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13231851160526276},{"word":"also","start":369.85,"end":370.25,"confidence":0.9604492,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.13781817257404327},{"word":"stream","start":370.25,"end":370.57,"confidence":0.9863281,"punctuated_word":"stream","sentiment":"neutral","sentiment_score":0.11486870050430298},{"word":"your","start":370.57,"end":370.73,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12986326217651367},{"word":"television","start":370.73,"end":371.23,"confidence":1.0,"punctuated_word":"television","sentiment":"neutral","sentiment_score":0.12748125195503235},{"word":"in","start":371.37,"end":371.53,"confidence":0.98535156,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09865713864564896},{"word":"four","start":371.53,"end":371.77002,"confidence":0.9892578,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.08170674741268158},{"word":"k","start":371.77002,"end":372.27002,"confidence":0.96972656,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.06300173699855804},{"word":"four","start":372.41,"end":372.65,"confidence":0.99121094,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.0630553737282753},{"word":"k","start":372.65,"end":372.97,"confidence":0.9980469,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.026982970535755157},{"word":"quality","start":372.97,"end":373.305,"confidence":0.9921875,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.06078703701496124},{"word":"streaming","start":373.625,"end":374.125,"confidence":0.8718262,"punctuated_word":"streaming.","sentiment":"neutral","sentiment_score":0.060626834630966187},{"word":"so","start":374.185,"end":374.345,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05547554045915603},{"word":"that's","start":374.345,"end":374.585,"confidence":0.97875977,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.05565650016069412},{"word":"$89.95","start":374.585,"end":376.505,"confidence":0.99902344,"punctuated_word":"$89.95","sentiment":"neutral","sentiment_score":0.02370730042457581},{"word":"per","start":376.505,"end":376.745,"confidence":1.0,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.01730501651763916},{"word":"month","start":376.745,"end":377.245,"confidence":0.99902344,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.026010777801275253},{"word":"this","start":384.345,"end":384.585,"confidence":0.62890625,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.03225889429450035},{"word":"is","start":384.585,"end":384.82498,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.024379335343837735},{"word":"already","start":384.82498,"end":385.305,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.012828227132558824},{"word":"a","start":385.305,"end":385.38498,"confidence":0.97802734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015439821407198906},{"word":"regular","start":385.38498,"end":385.865,"confidence":1.0,"punctuated_word":"regular","sentiment":"neutral","sentiment_score":-0.02718549221754074},{"word":"price","start":385.865,"end":386.10498,"confidence":0.7314453,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.03103899210691452},{"word":"since","start":386.10498,"end":386.60498,"confidence":0.79052734,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.02459726482629776},{"word":"we","start":387.225,"end":387.54498,"confidence":0.9892578,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.019798599183559418},{"word":"normally","start":387.54498,"end":388.04498,"confidence":0.99902344,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":-0.005004957318305969},{"word":"offer","start":388.185,"end":388.685,"confidence":0.9724121,"punctuated_word":"offer.","sentiment":"neutral","sentiment_score":-0.0025630369782447815},{"word":"yeah","start":388.78998,"end":389.19,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004978137090802193},{"word":"this","start":389.19,"end":389.43,"confidence":0.9301758,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.020570743829011917},{"word":"is","start":389.43,"end":389.59,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.014131598174571993},{"word":"the","start":389.59,"end":389.66998,"confidence":0.8222656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.001424252986907959},{"word":"regular","start":389.66998,"end":390.16998,"confidence":1.0,"punctuated_word":"regular","sentiment":"neutral","sentiment_score":0.00634600967168808},{"word":"price","start":390.63,"end":390.94998,"confidence":0.9980469,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.001897253096103668},{"word":"because","start":390.94998,"end":391.35,"confidence":0.77441406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.010446608066558838},{"word":"we","start":391.35,"end":391.50998,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09596289694309236},{"word":"normally","start":391.50998,"end":391.99,"confidence":0.99902344,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":0.16430717706680298},{"word":"offer","start":391.99,"end":392.49,"confidence":1.0,"punctuated_word":"offer","sentiment":"neutral","sentiment_score":0.1771915853023529},{"word":"the","start":392.94998,"end":393.44998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23275062441825867},{"word":"discounted","start":393.66998,"end":394.15,"confidence":0.98828125,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.2335289865732193},{"word":"price","start":394.15,"end":394.47,"confidence":0.99902344,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.3160853683948517},{"word":"for","start":394.47,"end":394.63,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.252084344625473},{"word":"those","start":394.63,"end":395.13,"confidence":1.0,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.27469632029533386},{"word":"new","start":395.43,"end":395.66998,"confidence":0.83447266,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.21872812509536743},{"word":"customers","start":395.66998,"end":396.16998,"confidence":0.99902344,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":0.22359910607337952},{"word":"who","start":396.55,"end":396.87,"confidence":0.9873047,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.2426274865865707},{"word":"just","start":396.87,"end":397.11,"confidence":0.9472656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1950962245464325},{"word":"started","start":397.11,"end":397.61,"confidence":0.99902344,"punctuated_word":"started","sentiment":"neutral","sentiment_score":0.2027306854724884},{"word":"the","start":397.83,"end":397.99,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25408267974853516},{"word":"plan","start":397.99,"end":398.31,"confidence":0.99902344,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.2109309732913971},{"word":"with","start":398.31,"end":398.55,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.21126849949359897},{"word":"us","start":398.55,"end":399.05,"confidence":0.97314453,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.17251479625701904},{"word":"you","start":415.63,"end":415.87,"confidence":0.7260742,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.013447914272546768},{"word":"mean","start":415.87,"end":416.27002,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.011181455105543137},{"word":"the","start":416.27002,"end":416.51,"confidence":0.7919922,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03351680189371109},{"word":"router","start":416.51,"end":417.01,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.03682912886142731},{"word":"modem","start":417.23,"end":417.73,"confidence":0.9633789,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.06673173606395721},{"word":"that","start":417.79,"end":417.87,"confidence":0.8618164,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06125805526971817},{"word":"you","start":417.87,"end":417.95,"confidence":0.86328125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1338508278131485},{"word":"oh","start":418.43002,"end":418.93002,"confidence":0.80444336,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.15289047360420227},{"word":"yeah","start":419.39,"end":419.79,"confidence":0.9880371,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.16019177436828613},{"word":"you","start":419.79,"end":419.95,"confidence":0.7597656,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1529921293258667},{"word":"you","start":419.95,"end":420.03,"confidence":0.92578125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18083465099334717},{"word":"can","start":420.03,"end":420.27002,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1989133059978485},{"word":"still","start":420.27002,"end":420.59,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.19886405766010284},{"word":"use","start":420.59,"end":420.83002,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.19201642274856567},{"word":"it","start":420.83002,"end":421.33002,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.13094253838062286},{"word":"is","start":421.63,"end":421.87,"confidence":0.69384766,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.052689388394355774},{"word":"it","start":421.87,"end":422.27002,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06348814070224762},{"word":"the","start":422.27002,"end":422.51,"confidence":0.44140625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.045144274830818176},{"word":"is","start":422.83002,"end":423.15,"confidence":0.7783203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02205505222082138},{"word":"it","start":423.15,"end":423.39,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.048536479473114014},{"word":"a","start":423.39,"end":423.47,"confidence":0.96240234,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0393921360373497},{"word":"router","start":423.47,"end":423.87,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.04202770069241524},{"word":"that","start":423.87,"end":424.37,"confidence":0.7780762,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.029538989067077637},{"word":"i","start":424.67,"end":424.83002,"confidence":0.8720703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026713576167821884},{"word":"mean","start":424.83002,"end":425.33002,"confidence":0.99316406,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.026932979002594948},{"word":"that","start":425.63,"end":425.79,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.037933848798274994},{"word":"was","start":425.79,"end":426.03,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03461519256234169},{"word":"provided","start":426.03,"end":426.43,"confidence":1.0,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.05391553044319153},{"word":"by","start":426.43,"end":426.59,"confidence":0.99902344,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.030643124133348465},{"word":"us","start":426.59,"end":426.83002,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.03387190401554108},{"word":"or","start":426.83002,"end":427.07,"confidence":0.90283203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02582239732146263},{"word":"your","start":427.07,"end":427.31,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.019791997969150543},{"word":"own","start":427.31,"end":427.55002,"confidence":1.0,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.015574757009744644},{"word":"router","start":427.55002,"end":427.935,"confidence":0.99902344,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.03201976418495178},{"word":"i","start":430.415,"end":430.495,"confidence":0.9482422,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030415773391723633},{"word":"mean","start":430.495,"end":430.735,"confidence":0.79711914,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.02664882317185402},{"word":"no","start":430.735,"end":430.895,"confidence":0.97387695,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.016650265082716942},{"word":"i'm","start":430.895,"end":431.135,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.036479219794273376},{"word":"asking","start":431.135,"end":431.535,"confidence":1.0,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.029170650988817215},{"word":"if","start":431.535,"end":431.695,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.016564160585403442},{"word":"you're","start":431.695,"end":432.01498,"confidence":0.77368164,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0035044837277382612},{"word":"i","start":432.175,"end":432.335,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019271858036518097},{"word":"mean","start":432.335,"end":432.815,"confidence":0.9921875,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.01254797913134098},{"word":"have","start":432.815,"end":433.055,"confidence":0.46240234,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.006956223398447037},{"word":"you","start":433.055,"end":433.135,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004773750901222229},{"word":"been","start":433.135,"end":433.29498,"confidence":0.94628906,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.003125905990600586},{"word":"using","start":433.29498,"end":433.615,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.013012152165174484},{"word":"your","start":433.615,"end":433.935,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0015996098518371582},{"word":"router","start":433.935,"end":434.415,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.0005596280097961426},{"word":"or","start":434.415,"end":434.735,"confidence":0.8286133,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01544470712542534},{"word":"that's","start":434.735,"end":434.975,"confidence":0.9819336,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.017647821456193924},{"word":"from","start":434.975,"end":435.29498,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.004691176116466522},{"word":"us","start":435.29498,"end":435.79498,"confidence":0.9831543,"punctuated_word":"us?","sentiment":"neutral","sentiment_score":0.010417146608233452},{"word":"oh","start":440.495,"end":440.995,"confidence":0.73132324,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.05389738082885742},{"word":"oh","start":441.455,"end":441.955,"confidence":0.673584,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06509348750114441},{"word":"i've","start":442.09998,"end":442.25998,"confidence":0.77441406,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0647844448685646},{"word":"got","start":442.25998,"end":442.75998,"confidence":0.8701172,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04444503039121628},{"word":"mhmm","start":448.09998,"end":448.59998,"confidence":0.97387695,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.08892488479614258},{"word":"mhmm","start":453.13998,"end":453.37997,"confidence":0.97216797,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.12636905908584595},{"word":"yes","start":453.37997,"end":453.69998,"confidence":0.67126465,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2058388590812683},{"word":"yeah","start":453.69998,"end":453.94,"confidence":0.953125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.23655042052268985},{"word":"if","start":453.94,"end":454.18,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.298769474029541},{"word":"that's","start":454.18,"end":454.34,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.3090623617172241},{"word":"the","start":454.34,"end":454.5,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2763211131095886},{"word":"case","start":454.5,"end":454.74,"confidence":0.95874023,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":0.2921087145805359},{"word":"then","start":454.74,"end":455.13998,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.33239853382110596},{"word":"you","start":455.13998,"end":455.22,"confidence":0.9326172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3291572034358978},{"word":"can","start":455.22,"end":455.46,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.3266792893409729},{"word":"actually","start":455.46,"end":455.96,"confidence":0.9970703,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.2607319951057434},{"word":"use","start":456.02,"end":456.34,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.23010866343975067},{"word":"it","start":456.34,"end":456.795,"confidence":0.7734375,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.20140139758586884},{"word":"but","start":457.27502,"end":457.77502,"confidence":0.9658203,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.09364868700504304},{"word":"let","start":458.635,"end":458.71503,"confidence":0.7631836,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.0896296426653862},{"word":"me","start":458.71503,"end":458.875,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.09699373692274094},{"word":"just","start":458.875,"end":459.11502,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07660886645317078},{"word":"go","start":459.11502,"end":459.195,"confidence":0.9892578,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.06530532985925674},{"word":"ahead","start":459.195,"end":459.43503,"confidence":0.9980469,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.07007108628749847},{"word":"and","start":459.43503,"end":459.595,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05811454355716705},{"word":"check","start":459.595,"end":459.83502,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05640847608447075},{"word":"here","start":459.83502,"end":460.33502,"confidence":0.9951172,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.03772670775651932},{"word":"hold","start":476.83,"end":477.15,"confidence":0.48754883,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.032234929502010345},{"word":"on","start":477.15,"end":477.31,"confidence":0.98583984,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.04329971969127655},{"word":"let","start":477.31,"end":477.46997,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.04864789918065071},{"word":"me","start":477.46997,"end":477.62997,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.058415696024894714},{"word":"just","start":477.62997,"end":478.03,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0548943504691124},{"word":"go","start":478.03,"end":478.18997,"confidence":0.9951172,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.061847932636737823},{"word":"ahead","start":478.18997,"end":478.50998,"confidence":0.99902344,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.0635194256901741},{"word":"and","start":478.50998,"end":478.90997,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.053348831832408905},{"word":"give","start":480.03,"end":480.50998,"confidence":0.7915039,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05384168028831482},{"word":"me","start":480.50998,"end":480.59,"confidence":0.9667969,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.049834758043289185},{"word":"one","start":480.59,"end":480.83,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.044170964509248734},{"word":"second","start":480.83,"end":481.33,"confidence":0.99853516,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.06143021211028099},{"word":"so","start":523.42505,"end":523.585,"confidence":0.66430664,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.11525770276784895},{"word":"yeah","start":523.585,"end":523.825,"confidence":0.66186523,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.14829489588737488},{"word":"since","start":523.825,"end":524.145,"confidence":0.9970703,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.16662107408046722},{"word":"the","start":524.145,"end":524.465,"confidence":0.88134766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1553758978843689},{"word":"again","start":524.78503,"end":525.10504,"confidence":0.96972656,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.12622085213661194},{"word":"the","start":525.10504,"end":525.265,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17002306878566742},{"word":"router","start":525.265,"end":525.765,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.101837657392025},{"word":"was","start":526.945,"end":527.34,"confidence":0.96435547,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.1236070841550827},{"word":"provided","start":528.38,"end":528.88,"confidence":1.0,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.17745590209960938},{"word":"by","start":529.02,"end":529.18005,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.15484221279621124},{"word":"us","start":529.18005,"end":529.5,"confidence":0.9562988,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.16808150708675385},{"word":"you","start":529.5,"end":529.66003,"confidence":0.9716797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22104144096374512},{"word":"can","start":529.66003,"end":529.9,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.21565701067447665},{"word":"still","start":529.9,"end":530.06,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.19980302453041077},{"word":"use","start":530.06,"end":530.30005,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.16793985664844513},{"word":"the","start":530.30005,"end":530.46,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16016414761543274},{"word":"same","start":530.46,"end":530.7,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.1817919164896011},{"word":"router","start":530.7,"end":531.10004,"confidence":0.8996582,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.1218685731291771},{"word":"we","start":531.10004,"end":531.26,"confidence":0.92089844,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10750924050807951},{"word":"just","start":531.26,"end":531.42004,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11296731233596802},{"word":"what","start":531.5,"end":531.66003,"confidence":0.9453125,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.1140255555510521},{"word":"we're","start":531.66003,"end":531.9,"confidence":0.9970703,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.08947277069091797},{"word":"going","start":531.9,"end":532.22003,"confidence":0.99902344,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.1040402054786682},{"word":"to","start":532.22003,"end":532.38,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10723166912794112},{"word":"do","start":532.38,"end":532.46,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.11858867108821868},{"word":"here","start":532.46,"end":532.62006,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.12608405947685242},{"word":"is","start":532.62006,"end":532.86005,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10065575689077376},{"word":"to","start":532.86005,"end":533.10004,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10308363288640976},{"word":"upgrade","start":533.10004,"end":533.5,"confidence":1.0,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.1013130247592926},{"word":"your","start":533.5,"end":534.0,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0994827151298523},{"word":"current","start":534.62006,"end":535.10004,"confidence":0.9970703,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.07531262934207916},{"word":"plan","start":535.10004,"end":535.60004,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.11596564948558807},{"word":"from","start":535.66003,"end":536.16003,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09634528309106828},{"word":"the","start":537.42004,"end":537.66003,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09275884926319122},{"word":"25","start":537.66003,"end":538.30005,"confidence":0.99902344,"punctuated_word":"25","sentiment":"neutral","sentiment_score":0.09733675420284273},{"word":"mbps","start":538.30005,"end":538.80005,"confidence":0.66845703,"punctuated_word":"Mbps","sentiment":"neutral","sentiment_score":0.09729637950658798},{"word":"to","start":538.94,"end":539.18005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07846759259700775},{"word":"a","start":539.18005,"end":539.26,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.087381511926651},{"word":"100","start":539.26,"end":539.58,"confidence":1.0,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.09198763966560364},{"word":"mbps","start":539.58,"end":540.08,"confidence":0.99902344,"punctuated_word":"Mbps.","sentiment":"neutral","sentiment_score":0.08695082366466522},{"word":"so","start":540.38,"end":540.78,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09609394520521164},{"word":"right","start":540.78,"end":540.94,"confidence":0.7211914,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.1154700368642807},{"word":"now","start":540.94,"end":541.18005,"confidence":0.9255371,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.0922621339559555},{"word":"you're","start":541.18005,"end":541.34,"confidence":0.9951172,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.12056808173656464},{"word":"currently","start":541.34,"end":541.84,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":0.08378678560256958},{"word":"paying","start":541.9,"end":542.4,"confidence":0.81152344,"punctuated_word":"paying.","sentiment":"neutral","sentiment_score":0.09185872972011566},{"word":"you","start":542.745,"end":542.905,"confidence":0.98535156,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.16360977292060852},{"word":"should","start":542.905,"end":542.985,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.27055618166923523},{"word":"be","start":542.985,"end":543.225,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2194274663925171},{"word":"receiving","start":543.225,"end":543.625,"confidence":1.0,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":0.180230051279068},{"word":"the","start":543.625,"end":543.78503,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14582617580890656},{"word":"invoice","start":543.78503,"end":544.185,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.12563876807689667},{"word":"right","start":544.185,"end":544.34503,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.15350279211997986},{"word":"now","start":544.34503,"end":544.585,"confidence":0.75634766,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.12185879051685332},{"word":"so","start":544.585,"end":544.745,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12121036648750304},{"word":"that's","start":544.745,"end":545.065,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.13195526599884033},{"word":"gonna","start":545.065,"end":545.305,"confidence":0.9970703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.1228688508272171},{"word":"be","start":545.305,"end":545.545,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1044582724571228},{"word":"the","start":545.545,"end":545.705,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09800580888986588},{"word":"$69.95","start":545.705,"end":547.465,"confidence":0.9995117,"punctuated_word":"$69.95","sentiment":"neutral","sentiment_score":0.06599785387516022},{"word":"for","start":547.465,"end":547.965,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06839768588542938},{"word":"this","start":549.385,"end":549.705,"confidence":0.9819336,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02943829819560051},{"word":"month","start":549.705,"end":550.205,"confidence":1.0,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.055281251668930054},{"word":"let","start":551.305,"end":551.465,"confidence":0.96240234,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.038924720138311386},{"word":"me","start":551.465,"end":551.705,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03546323627233505},{"word":"see","start":551.705,"end":552.025,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.029389511793851852},{"word":"here","start":552.025,"end":552.525,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.030033443123102188},{"word":"and","start":553.225,"end":553.625,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.010813120752573012},{"word":"check","start":553.625,"end":553.945,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.022100381553173065},{"word":"further","start":553.945,"end":554.445,"confidence":0.9980469,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.018648814409971237},{"word":"if","start":555.05,"end":555.20996,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.015009213238954544},{"word":"you","start":555.20996,"end":555.52997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017219670116901398},{"word":"are","start":555.52997,"end":555.76996,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.015720080584287643},{"word":"to","start":555.76996,"end":555.93,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01750572770833969},{"word":"upgrade","start":555.93,"end":556.43,"confidence":1.0,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.02454480901360512},{"word":"the","start":556.88995,"end":557.20996,"confidence":0.7324219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011675547808408735},{"word":"service","start":557.20996,"end":557.69,"confidence":0.9941406,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.016673769801855087},{"word":"right","start":557.69,"end":557.93,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.025987163186073303},{"word":"now","start":557.93,"end":558.43,"confidence":0.99658203,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.017947321757674217},{"word":"okay","start":559.85,"end":560.35,"confidence":0.76904297,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.05214744806289673},{"word":"alright","start":564.17,"end":564.57,"confidence":0.97924805,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.094100683927536},{"word":"so","start":564.57,"end":564.81,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0705571323633194},{"word":"please","start":564.81,"end":565.05,"confidence":0.99609375,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.053501538932323456},{"word":"stay","start":565.05,"end":565.20996,"confidence":0.9970703,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.06363453716039658},{"word":"on","start":565.20996,"end":565.37,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06360985338687897},{"word":"the","start":565.37,"end":565.44995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07238705456256866},{"word":"line","start":565.44995,"end":565.61,"confidence":0.9379883,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":0.07450581341981888},{"word":"and","start":565.61,"end":565.76996,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07490724325180054},{"word":"i'll","start":565.76996,"end":565.93,"confidence":0.99316406,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07204995304346085},{"word":"get","start":565.93,"end":566.08997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05668280646204949},{"word":"back","start":566.08997,"end":566.25,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0648101270198822},{"word":"to","start":566.25,"end":566.41,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06664188951253891},{"word":"you","start":566.41,"end":566.57,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06397703289985657},{"word":"soon","start":566.57,"end":566.81,"confidence":0.99902344,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.06204933300614357},{"word":"okay","start":566.81,"end":567.20996,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.03455973416566849},{"word":"hold","start":567.20996,"end":567.44995,"confidence":0.9980469,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.011422894895076752},{"word":"on","start":567.44995,"end":567.94995,"confidence":0.98999023,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.029311005026102063},{"word":"hello","start":674.67004,"end":675.17004,"confidence":0.9284668,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.03984413295984268},{"word":"shuang","start":675.39,"end":675.89,"confidence":0.75927734,"punctuated_word":"Shuang?","sentiment":"neutral","sentiment_score":0.05814279615879059},{"word":"hi","start":677.31,"end":677.63,"confidence":0.9370117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.003330908715724945},{"word":"i'm","start":677.63,"end":678.11005,"confidence":0.89331055,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.061672091484069824},{"word":"sorry","start":678.11005,"end":678.51,"confidence":0.98413086,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.07621613144874573},{"word":"thank","start":678.51,"end":678.75,"confidence":0.9301758,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.058990105986595154},{"word":"thank","start":678.75,"end":678.99005,"confidence":0.9560547,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.11359922587871552},{"word":"you","start":678.99005,"end":679.23004,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09090368449687958},{"word":"for","start":679.23004,"end":679.39,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.076954185962677},{"word":"holding","start":679.39,"end":679.71,"confidence":1.0,"punctuated_word":"holding.","sentiment":"neutral","sentiment_score":-0.0166972354054451},{"word":"i","start":679.71,"end":679.87,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22427035868167877},{"word":"don't","start":679.87,"end":680.03,"confidence":0.9736328,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19295811653137207},{"word":"wanna","start":680.03,"end":680.27,"confidence":0.9951172,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.2617608904838562},{"word":"make","start":680.27,"end":680.77,"confidence":0.9951172,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.2536645829677582},{"word":"too","start":681.31,"end":681.63,"confidence":0.6699219,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.2365257441997528},{"word":"much","start":681.63,"end":681.87,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.17032000422477722},{"word":"of","start":681.87,"end":681.95,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.21270740032196045},{"word":"your","start":681.95,"end":682.19,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2050919532775879},{"word":"time","start":682.19,"end":682.51,"confidence":0.9187012,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.210718035697937},{"word":"so","start":682.51,"end":682.75,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1069539561867714},{"word":"if","start":682.75,"end":682.91003,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09762269258499146},{"word":"you","start":682.91003,"end":683.41003,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10951869934797288},{"word":"give","start":684.19,"end":684.43,"confidence":0.9838867,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.09440237283706664},{"word":"me","start":684.43,"end":684.75,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.09581238031387328},{"word":"time","start":684.75,"end":684.99005,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.09165775775909424},{"word":"to","start":684.99005,"end":685.15,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0977727547287941},{"word":"check","start":685.15,"end":685.39,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.03869251161813736},{"word":"on","start":685.39,"end":685.55005,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08154992759227753},{"word":"this","start":685.55005,"end":685.79004,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07631158083677292},{"word":"one","start":685.79004,"end":685.95,"confidence":0.99609375,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.06684385240077972},{"word":"i","start":685.95,"end":686.11005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09986566752195358},{"word":"just","start":686.11005,"end":686.35004,"confidence":0.96240234,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09407652914524078},{"word":"want","start":686.35004,"end":686.59,"confidence":0.46289062,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.09597939252853394},{"word":"have","start":686.67004,"end":686.91003,"confidence":0.51464844,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06825551390647888},{"word":"to","start":686.91003,"end":687.15,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07232734560966492},{"word":"communicate","start":687.15,"end":687.55005,"confidence":1.0,"punctuated_word":"communicate","sentiment":"neutral","sentiment_score":-0.0752309188246727},{"word":"with","start":687.55005,"end":687.79004,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.057161763310432434},{"word":"our","start":687.79004,"end":687.95,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.08354438841342926},{"word":"technical","start":687.95,"end":688.45,"confidence":1.0,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.006924830377101898},{"word":"support","start":688.51,"end":688.83,"confidence":0.9970703,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.08650729805231094},{"word":"team","start":688.83,"end":689.295,"confidence":0.9995117,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.06406587362289429},{"word":"i'll","start":689.77496,"end":689.935,"confidence":0.9719238,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.008904865011572838},{"word":"go","start":689.935,"end":690.01495,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.023418135941028595},{"word":"ahead","start":690.01495,"end":690.255,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.025708548724651337},{"word":"and","start":690.255,"end":690.415,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008020788431167603},{"word":"give","start":690.415,"end":690.575,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.011651474982500076},{"word":"you","start":690.575,"end":690.735,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.020405009388923645},{"word":"a","start":690.735,"end":690.89496,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0070122480392456055},{"word":"callback","start":690.89496,"end":691.39496,"confidence":0.9382324,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":-0.0172109454870224},{"word":"like","start":691.535,"end":691.935,"confidence":0.98291016,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.031436510384082794},{"word":"ten","start":691.935,"end":692.175,"confidence":1.0,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":-0.017404092475771904},{"word":"to","start":692.175,"end":692.33496,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.002270929515361786},{"word":"fifteen","start":692.33496,"end":692.735,"confidence":1.0,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.019949357956647873},{"word":"minutes","start":692.735,"end":692.975,"confidence":0.93359375,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.0310116745531559},{"word":"if","start":692.975,"end":693.135,"confidence":0.3894043,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.012076886370778084},{"word":"that","start":693.135,"end":693.295,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.010741299018263817},{"word":"will","start":693.295,"end":693.45496,"confidence":0.62841797,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.11282216012477876},{"word":"be","start":693.45496,"end":693.615,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09831495583057404},{"word":"fine","start":693.615,"end":693.77496,"confidence":1.0,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.224406436085701},{"word":"for","start":693.77496,"end":694.01495,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.18480168282985687},{"word":"you","start":694.01495,"end":694.51495,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.17696550488471985},{"word":"thank","start":695.055,"end":695.295,"confidence":0.9428711,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3790481388568878},{"word":"you","start":695.295,"end":695.795,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19936084747314453},{"word":"thank","start":696.575,"end":696.815,"confidence":0.9863281,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7859190702438354},{"word":"you","start":696.815,"end":697.055,"confidence":0.9326172,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7739429473876953},{"word":"thank","start":697.055,"end":697.21497,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7887070178985596},{"word":"you","start":697.21497,"end":697.45496,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8264695405960083},{"word":"so","start":697.45496,"end":697.77496,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7952536940574646},{"word":"much","start":697.77496,"end":698.27496,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":-0.07633879780769348}],"paragraphs":{"transcript":"\nThank you for calling Airtel. My name is Mary. May I have your name, please? Mhmm. Mhmm.\n\nNo worries. I'll be more than happy of assistance. Could you provide me your name associated on the account, please, so that I can pull it up? Mhmm. Thank you so much, Shuang.\n\nAnd how about your date of birth, please? Thank you so much. How about your identification number? It's an identification number to which ID that you provided when you Right. No.\n\nNo. It's just like an identification number to one of your IDs that you presented or provided when you try to start your plan with us. We can also try it. No worries. Take your time.\n\nThank you so much, Wong. For your cooperation, this is for your account security since we are making a change on your account, which is an up upgrading your service. Right now, I'm currently seeing yes. Your plan is currently 25 MBPS. Let me go through our website for us to check on other plans that we have currently.\n\nMhmm. But how are you doing today? Tuesday is good. Mhmm. Mhmm.\n\nWe will check on this one. Okay? Oh, so the discount end date has been ended last July 31. Your yeah. The your discount start date started May 1, and since it's a three months discount, the discount has ended July 31.\n\nSo that's May, June, July. Yes. And going through your upgrade, could you still tell me how many users usually use the Internet? Okay. Sure.\n\nIf I may ask what changed from your using or your usage from the Internet before you decided to upgrade, do you add or did you add additional devices? Are you now working at home? Yeah. So since you have been playing game, you're using television, Other plans that we have here is for $79.95 per month. So that's we have here plans.\n\nBut since you are using it for email, you also serve the web. You also have full gaming. You also have television, and I'm sure it's a four k four k television or h I would offer you the 100 m b p s one because this is designed for less or more than five users. You can surf the web web. You can do full gaming and also stream your television in four k four k quality streaming.\n\nSo that's $89.95 per month. This is already a regular price since we normally offer. Yeah. This is the regular price because we normally offer the discounted price for those new customers who just started the plan with us. You mean the router modem that you oh, yeah.\n\nYou you can still use it. Is it the is it a router that, I mean, that was provided by us or your own router? I mean, no. I'm asking if you're I mean, have you been using your router or that's from us? Oh.\n\nOh, I've got mhmm. Mhmm. Yes. Yeah. If that's the case, then you can actually use it.\n\nBut let me just go ahead and check here. Hold on. Let me just go ahead and give me one second. So, yeah, since the again, the router was provided by us, you can still use the same router. We just what we're going to do here is to upgrade your current plan from the 25 Mbps to a 100 Mbps.\n\nSo right now, you're currently paying. You should be receiving the invoice right now. So that's gonna be the $69.95 for this month. Let me see here and check further if you are to upgrade the service right now. Okay?\n\nAlright. So please stay on the line, and I'll get back to you soon. Okay? Hold on. Hello, Shuang?\n\nHi. I'm sorry. Thank thank you for holding. I don't wanna make too much of your time. So if you give me time to check on this one, I just want have to communicate with our technical support team.\n\nI'll go ahead and give you a callback, like, ten to fifteen minutes if that will be fine for you. Thank you. Thank you. Thank you so much.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.96,"end":2.24,"sentiment":"positive","sentiment_score":0.5782492637634278},{"text":"My name is Mary.","start":2.24,"end":3.12,"sentiment":"positive","sentiment_score":0.4945448637008667},{"text":"May I have your name, please?","start":3.12,"end":4.34,"sentiment":"neutral","sentiment_score":0.2912742644548416},{"text":"Mhmm.","start":28.949999,"end":29.449999,"sentiment":"neutral","sentiment_score":0.04684945568442345},{"text":"Mhmm.","start":33.27,"end":33.35,"sentiment":"neutral","sentiment_score":0.06059958040714264}],"sentiment":"positive","sentiment_score":0.39556002332007184,"num_words":17,"start":0.96,"end":33.35},{"sentences":[{"text":"No worries.","start":33.35,"end":33.91,"sentiment":"neutral","sentiment_score":0.23742544651031494},{"text":"I'll be more than happy of assistance.","start":33.91,"end":35.45,"sentiment":"positive","sentiment_score":0.5921611530440194},{"text":"Could you provide me your name associated on the account, please, so that I can pull it up?","start":36.47,"end":41.29,"sentiment":"neutral","sentiment_score":0.16196965840127733},{"text":"Mhmm.","start":43.425,"end":43.925,"sentiment":"neutral","sentiment_score":0.07314693927764893},{"text":"Thank you so much, Shuang.","start":53.585,"end":55.765,"sentiment":"positive","sentiment_score":0.4819889783859253}],"sentiment":"neutral","sentiment_score":0.30359165596239496,"num_words":33,"start":33.35,"end":55.765},{"sentences":[{"text":"And how about your date of birth, please?","start":57.75,"end":61.690002,"sentiment":"neutral","sentiment_score":0.04976343922317028},{"text":"Thank you so much.","start":67.11,"end":67.91,"sentiment":"positive","sentiment_score":0.36721207201480865},{"text":"How about your identification number?","start":67.91,"end":69.885,"sentiment":"neutral","sentiment_score":0.05870426222681999},{"text":"It's an identification number to which ID that you provided when you Right.","start":74.685005,"end":82.555,"sentiment":"neutral","sentiment_score":0.012704561858509596},{"text":"No.","start":89.01,"end":89.51,"sentiment":"neutral","sentiment_score":-0.05922196805477142}],"sentiment":"neutral","sentiment_score":0.07311014351885646,"num_words":31,"start":57.75,"end":89.51},{"sentences":[{"text":"No.","start":91.490005,"end":91.73,"sentiment":"neutral","sentiment_score":-0.0778605192899704},{"text":"It's just like an identification number to one of your IDs that you presented or provided when you try to start your plan with us.","start":91.73,"end":102.005005,"sentiment":"neutral","sentiment_score":-0.027709625214338302},{"text":"We can also try it.","start":112.56,"end":114.18,"sentiment":"neutral","sentiment_score":-0.00020157732069492237},{"text":"No worries.","start":117.840004,"end":118.48,"sentiment":"neutral","sentiment_score":0.02671621460467577},{"text":"Take your time.","start":118.48,"end":119.46,"sentiment":"neutral","sentiment_score":0.025733026365439098}],"sentiment":"neutral","sentiment_score":-0.017804931331839826,"num_words":36,"start":91.490005,"end":119.46},{"sentences":[{"text":"Thank you so much, Wong.","start":139.025,"end":140.405,"sentiment":"positive","sentiment_score":0.4211813688278198},{"text":"For your cooperation, this is for your account security since we are making a change on your account, which is an up upgrading your service.","start":141.89,"end":149.11,"sentiment":"neutral","sentiment_score":0.2127077043056488},{"text":"Right now, I'm currently seeing yes.","start":149.56999,"end":154.755,"sentiment":"neutral","sentiment_score":0.10523680100838344},{"text":"Your plan is currently 25 MBPS.","start":154.99501,"end":158.455,"sentiment":"neutral","sentiment_score":0.08197750026981036},{"text":"Let me go through our website for us to check on other plans that we have currently.","start":158.835,"end":167.51001,"sentiment":"neutral","sentiment_score":0.052908361396368814}],"sentiment":"neutral","sentiment_score":0.1601072441218263,"num_words":59,"start":139.025,"end":167.51001},{"sentences":[{"text":"Mhmm.","start":169.41,"end":169.81,"sentiment":"neutral","sentiment_score":0.07628996670246124},{"text":"But how are you doing today?","start":169.81,"end":171.35,"sentiment":"neutral","sentiment_score":0.09355666860938072},{"text":"Tuesday is good.","start":175.17,"end":176.87001,"sentiment":"neutral","sentiment_score":0.2126006136337916},{"text":"Mhmm.","start":180.255,"end":180.755,"sentiment":"neutral","sentiment_score":0.04775596410036087},{"text":"Mhmm.","start":187.5975,"end":188.0975,"sentiment":"neutral","sentiment_score":0.0728757232427597}],"sentiment":"neutral","sentiment_score":0.11633862555027008,"num_words":12,"start":169.41,"end":188.0975},{"sentences":[{"text":"We will check on this one.","start":199.26001,"end":201.26001,"sentiment":"neutral","sentiment_score":0.0418658759444952},{"text":"Okay?","start":201.26001,"end":201.76001,"sentiment":"neutral","sentiment_score":0.04581404477357864},{"text":"Oh, so the discount end date has been ended last July 31.","start":204.46,"end":212.41498,"sentiment":"neutral","sentiment_score":-0.04660225659608841},{"text":"Your yeah.","start":215.75499,"end":217.45499,"sentiment":"neutral","sentiment_score":0.010241271927952766},{"text":"The your discount start date started May 1, and since it's a three months discount, the discount has ended July 31.","start":217.67499,"end":228.59999,"sentiment":"neutral","sentiment_score":0.02778133883007935}],"sentiment":"neutral","sentiment_score":0.008135068585120496,"num_words":42,"start":199.26001,"end":228.59999},{"sentences":[{"text":"So that's May, June, July.","start":228.59999,"end":230.06,"sentiment":"neutral","sentiment_score":0.0319294884800911},{"text":"Yes.","start":230.76,"end":231.26,"sentiment":"neutral","sentiment_score":0.07592069357633591},{"text":"And going through your upgrade, could you still tell me how many users usually use the Internet?","start":233.64,"end":241.44499,"sentiment":"neutral","sentiment_score":0.16141037401907585},{"text":"Okay.","start":263.53,"end":264.03,"sentiment":"neutral","sentiment_score":0.07263471186161041},{"text":"Sure.","start":265.77,"end":266.27,"sentiment":"neutral","sentiment_score":0.08343145251274109}],"sentiment":"neutral","sentiment_score":0.12542442634701728,"num_words":25,"start":228.59999,"end":266.27},{"sentences":[{"text":"If I may ask what changed from your using or your usage from the Internet before you decided to upgrade, do you add or did you add additional devices?","start":266.405,"end":281.38,"sentiment":"neutral","sentiment_score":-0.007878371610723692},{"text":"Are you now working at home?","start":281.76,"end":283.38,"sentiment":"neutral","sentiment_score":-0.017433632786075275},{"text":"Yeah.","start":312.91,"end":313.41,"sentiment":"neutral","sentiment_score":0.019988413900136948},{"text":"So since you have been playing game, you're using television, Other plans that we have here is for $79.95 per month.","start":313.71,"end":327.915,"sentiment":"neutral","sentiment_score":0.021055852329092368},{"text":"So that's we have here plans.","start":328.135,"end":335.415,"sentiment":"neutral","sentiment_score":0.06284602886686723}],"sentiment":"neutral","sentiment_score":0.008034331945791132,"num_words":63,"start":266.405,"end":335.415},{"sentences":[{"text":"But since you are using it for email, you also serve the web.","start":335.415,"end":340.32,"sentiment":"neutral","sentiment_score":0.11577041791035579},{"text":"You also have full gaming.","start":340.38,"end":342.16,"sentiment":"neutral","sentiment_score":0.1397898182272911},{"text":"You also have television, and I'm sure it's a four k four k television or h I would offer you the 100 m b p s one because this is designed for less or more than five users.","start":342.62,"end":363.79,"sentiment":"neutral","sentiment_score":0.07889896092054091},{"text":"You can surf the web web.","start":364.89,"end":367.21002,"sentiment":"neutral","sentiment_score":0.09795573974649112},{"text":"You can do full gaming and also stream your television in four k four k quality streaming.","start":367.21002,"end":374.125,"sentiment":"neutral","sentiment_score":0.10993113544057398}],"sentiment":"neutral","sentiment_score":0.09694542759392835,"num_words":79,"start":335.415,"end":374.125},{"sentences":[{"text":"So that's $89.95 per month.","start":374.185,"end":377.245,"sentiment":"neutral","sentiment_score":0.035631027072668076},{"text":"This is already a regular price since we normally offer.","start":384.345,"end":388.685,"sentiment":"neutral","sentiment_score":-0.016943816654384138},{"text":"Yeah.","start":388.78998,"end":389.19,"sentiment":"neutral","sentiment_score":0.004978137090802193},{"text":"This is the regular price because we normally offer the discounted price for those new customers who just started the plan with us.","start":389.19,"end":399.05,"sentiment":"neutral","sentiment_score":0.1580896275522916},{"text":"You mean the router modem that you oh, yeah.","start":415.63,"end":419.79,"sentiment":"neutral","sentiment_score":0.07443312969472674}],"sentiment":"neutral","sentiment_score":0.08999280639303227,"num_words":48,"start":374.185,"end":419.79},{"sentences":[{"text":"You you can still use it.","start":419.79,"end":421.33002,"sentiment":"neutral","sentiment_score":0.17576051751772562},{"text":"Is it the is it a router that, I mean, that was provided by us or your own router?","start":421.63,"end":427.935,"sentiment":"neutral","sentiment_score":0.03582669647508546},{"text":"I mean, no.","start":430.415,"end":430.895,"sentiment":"neutral","sentiment_score":0.01347144382695357},{"text":"I'm asking if you're I mean, have you been using your router or that's from us?","start":430.895,"end":435.79498,"sentiment":"neutral","sentiment_score":-0.004513825682806782},{"text":"Oh.","start":440.495,"end":440.995,"sentiment":"neutral","sentiment_score":0.05389738082885742}],"sentiment":"neutral","sentiment_score":0.03905246310039527,"num_words":45,"start":419.79,"end":440.995},{"sentences":[{"text":"Oh, I've got mhmm.","start":441.455,"end":448.59998,"sentiment":"neutral","sentiment_score":0.06581196188926697},{"text":"Mhmm.","start":453.13998,"end":453.37997,"sentiment":"neutral","sentiment_score":0.12636905908584595},{"text":"Yes.","start":453.37997,"end":453.69998,"sentiment":"neutral","sentiment_score":0.2058388590812683},{"text":"Yeah.","start":453.69998,"end":453.94,"sentiment":"neutral","sentiment_score":0.23655042052268985},{"text":"If that's the case, then you can actually use it.","start":453.94,"end":456.795,"sentiment":"neutral","sentiment_score":0.2856738746166229}],"sentiment":"neutral","sentiment_score":0.21698499602430008,"num_words":17,"start":441.455,"end":456.795},{"sentences":[{"text":"But let me just go ahead and check here.","start":457.27502,"end":460.33502,"sentiment":"neutral","sentiment_score":0.07161189739902814},{"text":"Hold on.","start":476.83,"end":477.31,"sentiment":"neutral","sentiment_score":0.03776732459664345},{"text":"Let me just go ahead and give me one second.","start":477.31,"end":481.33,"sentiment":"neutral","sentiment_score":0.05499517507851124},{"text":"So, yeah, since the again, the router was provided by us, you can still use the same router.","start":523.42505,"end":531.10004,"sentiment":"neutral","sentiment_score":0.15977132361796167},{"text":"We just what we're going to do here is to upgrade your current plan from the 25 Mbps to a 100 Mbps.","start":531.10004,"end":540.08,"sentiment":"neutral","sentiment_score":0.10019353303042325}],"sentiment":"neutral","sentiment_score":0.10410057423544712,"num_words":61,"start":457.27502,"end":540.08},{"sentences":[{"text":"So right now, you're currently paying.","start":540.38,"end":542.4,"sentiment":"neutral","sentiment_score":0.10000661884744962},{"text":"You should be receiving the invoice right now.","start":542.745,"end":544.585,"sentiment":"neutral","sentiment_score":0.17258124984800816},{"text":"So that's gonna be the $69.95 for this month.","start":544.585,"end":550.205,"sentiment":"neutral","sentiment_score":0.08862373936507437},{"text":"Let me see here and check further if you are to upgrade the service right now.","start":551.305,"end":558.43,"sentiment":"neutral","sentiment_score":0.021728533203713596},{"text":"Okay?","start":559.85,"end":560.35,"sentiment":"neutral","sentiment_score":0.05214744806289673}],"sentiment":"neutral","sentiment_score":0.07945268363691867,"num_words":40,"start":540.38,"end":560.35},{"sentences":[{"text":"Alright.","start":564.17,"end":564.57,"sentiment":"neutral","sentiment_score":0.094100683927536},{"text":"So please stay on the line, and I'll get back to you soon.","start":564.57,"end":566.81,"sentiment":"neutral","sentiment_score":0.06610110115546447},{"text":"Okay?","start":566.81,"end":567.20996,"sentiment":"neutral","sentiment_score":0.03455973416566849},{"text":"Hold on.","start":567.20996,"end":567.94995,"sentiment":"neutral","sentiment_score":0.02036694996058941},{"text":"Hello, Shuang?","start":674.67004,"end":675.89,"sentiment":"neutral","sentiment_score":0.048993464559316635}],"sentiment":"neutral","sentiment_score":0.05929976642916077,"num_words":19,"start":564.17,"end":675.89},{"sentences":[{"text":"Hi.","start":677.31,"end":677.63,"sentiment":"neutral","sentiment_score":0.003330908715724945},{"text":"I'm sorry.","start":677.63,"end":678.51,"sentiment":"neutral","sentiment_score":-0.06894411146640778},{"text":"Thank thank you for holding.","start":678.51,"end":679.71,"sentiment":"neutral","sentiment_score":0.06474999338388443},{"text":"I don't wanna make too much of your time.","start":679.71,"end":682.51,"sentiment":"neutral","sentiment_score":-0.21866856515407562},{"text":"So if you give me time to check on this one, I just want have to communicate with our technical support team.","start":682.51,"end":689.295,"sentiment":"neutral","sentiment_score":-0.08004900034178387}],"sentiment":"neutral","sentiment_score":-0.09076672926163062,"num_words":39,"start":677.31,"end":689.295},{"sentences":[{"text":"I'll go ahead and give you a callback, like, ten to fifteen minutes if that will be fine for you.","start":689.77496,"end":694.51495,"sentiment":"neutral","sentiment_score":0.041714647226035594},{"text":"Thank you.","start":695.055,"end":695.795,"sentiment":"neutral","sentiment_score":0.2892044931650162},{"text":"Thank you.","start":696.575,"end":697.055,"sentiment":"positive","sentiment_score":0.7799310088157654},{"text":"Thank you so much.","start":697.055,"end":698.27496,"sentiment":"positive","sentiment_score":0.5835228636860847}],"sentiment":"neutral","sentiment_score":0.18952340725809336,"num_words":28,"start":689.77496,"end":698.27496}]}}]},{"alternatives":[{"transcript":"Hey. Hello. This is. And I would like to ask about my Internet for AppGrants. So now I correctly use the basic one, but I think it's a $69 per month. So I would like to upgrade to maybe the standard or super fast. And could you please give me some advice for them? Yep. My name is Shuan Sat. First name is Shuan, s h u a n g, and last name is x I a. Mhmm. The 03/26/1991. Mhmm. Driving license, something like that. A driving a dress or something like the driving license. I'm not sure which one I used for your iConnect. I think it's seven license number. Okay. Let me look. Give me one second. What's my truck license? Just a second. Whichever license is 6 sorry. 059009642. Mhmm. Okay. Yeah. Yeah. Yeah. I'm screwed. Yeah. Mhmm. So I saw that I saw your website your website has 15 percent off for the first three months. So can I use that to update to upgrade to my plan? Yep. Sure. I'm sorry. July. Mhmm. Oh. Oh, okay. Yeah. Okay. That's so good. I I think it's two people two users, but I also play the gaming. So need more faster Internet. So I'm not sure which one should be. Maybe now it's a standard or basic. Now it's a standard. Yeah. So one device is and one TV because I also use some two pro to to maybe HD quality streaming. And someone should be they're suffering the website, something like that. But I'm doing the play but I'm playing the game, so maybe more faster. Mhmm. Mhmm. Now? A correct click plan. Mhmm. Mhmm. Mhmm. Okay. Mhmm. $18.02 $9 after this cup. Right? $8.02 $9. Oh, 89? Okay. Mhmm. Mhmm. So if I were to upgrade so so I need to change the model or I can use the the the correctly in the model. Yeah. The yeah. Mhmm. Okay. Sure. Can be. Yeah. I already get the router router router already. Yeah. Because I yeah. Yeah. Because I purchased purchased a new routers from your yeah. So I think I can use the correct one to upgrade. Mhmm. Mhmm. Mhmm. Yep. Mhmm. Mhmm. Okay. Sure. Okay. Thank you. Hi. Okay. Yes. Yes. Yes. Yes. You can call me back. Thank you. Thank you.","confidence":0.97875977,"words":[{"word":"hey","start":4.88,"end":5.04,"confidence":0.8930664,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.059400998055934906},{"word":"hello","start":5.04,"end":5.54,"confidence":0.9909668,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.056208692491054535},{"word":"this","start":5.7599998,"end":6.0,"confidence":0.7553711,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0580209456384182},{"word":"is","start":6.0,"end":6.5,"confidence":0.5998535,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.0511455163359642},{"word":"and","start":6.8799996,"end":7.2799997,"confidence":0.9863281,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.049559734761714935},{"word":"i","start":7.2799997,"end":7.44,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.046522822231054306},{"word":"would","start":7.44,"end":7.6,"confidence":0.9760742,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.057858794927597046},{"word":"like","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.08401784300804138},{"word":"to","start":7.7599998,"end":8.0,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07175102829933167},{"word":"ask","start":8.0,"end":8.4,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.06939132511615753},{"word":"about","start":8.4,"end":8.9,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.036932386457920074},{"word":"my","start":9.44,"end":9.679999,"confidence":0.921875,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.055500805377960205},{"word":"internet","start":9.679999,"end":10.179999,"confidence":0.9667969,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.062426261603832245},{"word":"for","start":10.639999,"end":11.139999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06259523332118988},{"word":"appgrants","start":12.4,"end":12.9,"confidence":0.66677856,"punctuated_word":"AppGrants.","sentiment":"neutral","sentiment_score":0.05154314264655113},{"word":"so","start":13.804999,"end":13.964999,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.031165702268481255},{"word":"now","start":13.964999,"end":14.464999,"confidence":0.9951172,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.03702898323535919},{"word":"i","start":14.525,"end":14.684999,"confidence":0.96972656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04912871494889259},{"word":"correctly","start":14.684999,"end":15.184999,"confidence":0.82666016,"punctuated_word":"correctly","sentiment":"neutral","sentiment_score":0.06150662526488304},{"word":"use","start":15.405,"end":15.884999,"confidence":0.77001953,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.05559441447257995},{"word":"the","start":15.884999,"end":16.045,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0480215810239315},{"word":"basic","start":16.045,"end":16.445,"confidence":1.0,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":0.038557421416044235},{"word":"one","start":16.445,"end":16.925,"confidence":0.84033203,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.0481305867433548},{"word":"but","start":16.925,"end":17.425,"confidence":0.8984375,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.024785008281469345},{"word":"i","start":17.724998,"end":17.885,"confidence":0.87060547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020701508969068527},{"word":"think","start":17.885,"end":18.125,"confidence":0.9301758,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.030999865382909775},{"word":"it's","start":18.125,"end":18.445,"confidence":0.9020996,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01039891131222248},{"word":"a","start":18.445,"end":18.525,"confidence":0.72216797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008676201105117798},{"word":"$69","start":18.525,"end":20.445,"confidence":0.99194336,"punctuated_word":"$69","sentiment":"neutral","sentiment_score":-0.0035364776849746704},{"word":"per","start":20.445,"end":20.605,"confidence":0.99609375,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.02971356362104416},{"word":"month","start":20.605,"end":21.105,"confidence":0.9802246,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.009022075682878494},{"word":"so","start":21.404999,"end":21.904999,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013281777501106262},{"word":"i","start":22.445,"end":22.525,"confidence":0.9526367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.051862865686416626},{"word":"would","start":22.525,"end":22.765,"confidence":0.9902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.08960099518299103},{"word":"like","start":22.765,"end":22.925,"confidence":0.9921875,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.10680735111236572},{"word":"to","start":22.925,"end":23.425,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09111450612545012},{"word":"upgrade","start":24.285,"end":24.765,"confidence":0.9951172,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.08914920687675476},{"word":"to","start":24.765,"end":25.265,"confidence":0.9375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09075472503900528},{"word":"maybe","start":25.325,"end":25.724998,"confidence":0.8964844,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.11163876950740814},{"word":"the","start":25.724998,"end":25.965,"confidence":0.8671875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10473613440990448},{"word":"standard","start":25.965,"end":26.465,"confidence":0.9291992,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.1319613754749298},{"word":"or","start":26.525,"end":26.845,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.18811149895191193},{"word":"super","start":26.845,"end":27.244999,"confidence":0.9350586,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.3298814594745636},{"word":"fast","start":27.244999,"end":27.744999,"confidence":0.7702637,"punctuated_word":"fast.","sentiment":"neutral","sentiment_score":0.15528762340545654},{"word":"and","start":28.289999,"end":28.789999,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05149601399898529},{"word":"could","start":29.81,"end":29.97,"confidence":0.9375,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.04246800020337105},{"word":"you","start":29.97,"end":30.13,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.036214083433151245},{"word":"please","start":30.13,"end":30.529999,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.030364137142896652},{"word":"give","start":30.529999,"end":30.689999,"confidence":0.9951172,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03717753291130066},{"word":"me","start":30.689999,"end":30.929998,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02524108812212944},{"word":"some","start":30.929998,"end":31.33,"confidence":0.9980469,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.019414590671658516},{"word":"advice","start":31.33,"end":31.81,"confidence":0.96533203,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":0.039851926267147064},{"word":"for","start":31.81,"end":32.05,"confidence":0.9291992,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.023055298253893852},{"word":"them","start":32.05,"end":32.55,"confidence":0.98168945,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":0.032184164971113205},{"word":"yep","start":41.329998,"end":41.829998,"confidence":0.7232666,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09031032025814056},{"word":"my","start":42.565002,"end":42.725002,"confidence":0.8803711,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.050938405096530914},{"word":"name","start":42.725002,"end":43.045002,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.06906180083751678},{"word":"is","start":43.045002,"end":43.285,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08993519842624664},{"word":"shuan","start":43.285,"end":43.485,"confidence":0.3359375,"punctuated_word":"Shuan","sentiment":"neutral","sentiment_score":0.12081526964902878},{"word":"sat","start":43.685,"end":44.085,"confidence":0.5477905,"punctuated_word":"Sat.","sentiment":"neutral","sentiment_score":0.07137466222047806},{"word":"first","start":44.085,"end":44.325,"confidence":0.9633789,"punctuated_word":"First","sentiment":"neutral","sentiment_score":0.05398569256067276},{"word":"name","start":44.325,"end":44.645,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.06403756141662598},{"word":"is","start":44.645,"end":44.885002,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07976961135864258},{"word":"shuan","start":44.885002,"end":45.365,"confidence":0.9469401,"punctuated_word":"Shuan,","sentiment":"neutral","sentiment_score":0.09112399816513062},{"word":"s","start":45.365,"end":45.865,"confidence":0.9941406,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.07339054346084595},{"word":"h","start":46.805,"end":47.125,"confidence":0.9921875,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.0768757313489914},{"word":"u","start":47.125,"end":47.525,"confidence":1.0,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.07578763365745544},{"word":"a","start":47.525,"end":47.845,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08425277471542358},{"word":"n","start":47.845,"end":48.085,"confidence":0.9970703,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.06988734006881714},{"word":"g","start":48.085,"end":48.585,"confidence":0.9008789,"punctuated_word":"g,","sentiment":"neutral","sentiment_score":0.06820587813854218},{"word":"and","start":50.565002,"end":50.965,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05613146722316742},{"word":"last","start":50.965,"end":51.285,"confidence":0.9863281,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.04852084070444107},{"word":"name","start":51.285,"end":51.525,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.056086670607328415},{"word":"is","start":51.525,"end":51.925003,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0753747746348381},{"word":"x","start":51.925003,"end":52.425003,"confidence":0.97998047,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.07448334991931915},{"word":"i","start":52.485,"end":52.645,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07450178265571594},{"word":"a","start":52.645,"end":53.145,"confidence":0.9838867,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":0.06780324876308441},{"word":"mhmm","start":56.26,"end":56.76,"confidence":0.9963379,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.14158084988594055},{"word":"the","start":63.14,"end":63.38,"confidence":0.7939453,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.016134317964315414},{"word":"03/26/1991","start":63.38,"end":65.479996,"confidence":0.87141925,"punctuated_word":"03/26/1991.","sentiment":"neutral","sentiment_score":0.028437813743948936},{"word":"mhmm","start":68.58,"end":69.08,"confidence":0.9716797,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04644640162587166},{"word":"driving","start":81.265,"end":81.585,"confidence":0.97265625,"punctuated_word":"Driving","sentiment":"neutral","sentiment_score":0.004108244553208351},{"word":"license","start":81.585,"end":82.085,"confidence":0.84594727,"punctuated_word":"license,","sentiment":"neutral","sentiment_score":0.005149424076080322},{"word":"something","start":82.145,"end":82.465,"confidence":0.99902344,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.012237004935741425},{"word":"like","start":82.465,"end":82.705,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.011176155880093576},{"word":"that","start":82.705,"end":83.205,"confidence":0.9748535,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.010564358904957771},{"word":"a","start":84.95,"end":85.03,"confidence":0.7866211,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.017737746238708496},{"word":"driving","start":85.03,"end":85.43,"confidence":0.9550781,"punctuated_word":"driving","sentiment":"neutral","sentiment_score":-0.01222960650920868},{"word":"a","start":86.07,"end":86.229996,"confidence":0.6923828,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014833187684416773},{"word":"dress","start":86.229996,"end":86.71,"confidence":0.7763672,"punctuated_word":"dress","sentiment":"neutral","sentiment_score":-0.01210913248360157},{"word":"or","start":86.71,"end":87.21,"confidence":0.9614258,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0106202969327569},{"word":"something","start":89.03,"end":89.43,"confidence":0.6777344,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.0534399151802063},{"word":"like","start":89.43,"end":89.75,"confidence":0.98291016,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08525815606117249},{"word":"the","start":89.75,"end":89.99,"confidence":0.8989258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08065133541822433},{"word":"driving","start":89.99,"end":90.49,"confidence":0.99902344,"punctuated_word":"driving","sentiment":"neutral","sentiment_score":-0.0499793216586113},{"word":"license","start":90.549995,"end":91.049995,"confidence":0.77319336,"punctuated_word":"license.","sentiment":"neutral","sentiment_score":-0.05551553517580032},{"word":"i'm","start":104.314995,"end":104.55499,"confidence":0.6890869,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10152970254421234},{"word":"not","start":104.55499,"end":104.715,"confidence":0.9614258,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09553095698356628},{"word":"sure","start":104.715,"end":105.115,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.09623909741640092},{"word":"which","start":105.115,"end":105.435,"confidence":0.9902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.0691387951374054},{"word":"one","start":105.435,"end":105.674995,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.06173723563551903},{"word":"i","start":105.674995,"end":105.91499,"confidence":0.9614258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06578890979290009},{"word":"used","start":105.91499,"end":106.41499,"confidence":0.52246094,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.06018588691949845},{"word":"for","start":106.55499,"end":107.034996,"confidence":0.9589844,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0587911531329155},{"word":"your","start":107.034996,"end":107.19499,"confidence":0.17272949,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05736065283417702},{"word":"iconnect","start":107.19499,"end":107.69499,"confidence":0.49324545,"punctuated_word":"iConnect.","sentiment":"neutral","sentiment_score":-0.03979161009192467},{"word":"i","start":107.994995,"end":108.155,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0404229573905468},{"word":"think","start":108.155,"end":108.395,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.021558580920100212},{"word":"it's","start":108.395,"end":108.895,"confidence":0.98706055,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.02560274302959442},{"word":"seven","start":110.23499,"end":110.55499,"confidence":0.20532227,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.026047077029943463},{"word":"license","start":110.55499,"end":111.05499,"confidence":0.9560547,"punctuated_word":"license","sentiment":"neutral","sentiment_score":-0.029711026698350903},{"word":"number","start":111.115,"end":111.615,"confidence":0.9909668,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.04554007202386856},{"word":"okay","start":115.170006,"end":115.490005,"confidence":0.9838867,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00975255947560072},{"word":"let","start":115.490005,"end":115.65,"confidence":0.98095703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.005723962560296059},{"word":"me","start":115.65,"end":115.89,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.008705977350473404},{"word":"look","start":115.89,"end":116.29,"confidence":0.7076416,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.0013727620244026184},{"word":"give","start":116.29,"end":116.53,"confidence":0.98095703,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.001232165843248367},{"word":"me","start":116.53,"end":116.61,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01253494806587696},{"word":"one","start":116.61,"end":116.93,"confidence":0.9941406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.006281532347202301},{"word":"second","start":116.93,"end":117.43,"confidence":0.8613281,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.0055308593437075615},{"word":"what's","start":122.21,"end":122.61,"confidence":0.5559082,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.0029921233654022217},{"word":"my","start":122.61,"end":123.090004,"confidence":0.9941406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.004454195499420166},{"word":"truck","start":123.090004,"end":123.33,"confidence":0.18591309,"punctuated_word":"truck","sentiment":"neutral","sentiment_score":0.0011228062212467194},{"word":"license","start":123.33,"end":123.83,"confidence":0.5432129,"punctuated_word":"license?","sentiment":"neutral","sentiment_score":-0.006221765652298927},{"word":"just","start":124.55,"end":125.05,"confidence":0.30004883,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.01305514294654131},{"word":"a","start":125.770004,"end":126.270004,"confidence":0.5473633,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01015724055469036},{"word":"second","start":126.990005,"end":127.490005,"confidence":0.8076172,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.008588680997490883},{"word":"whichever","start":128.21,"end":128.69,"confidence":0.6993408,"punctuated_word":"Whichever","sentiment":"neutral","sentiment_score":-0.017606234177947044},{"word":"license","start":128.69,"end":129.19,"confidence":0.9472656,"punctuated_word":"license","sentiment":"neutral","sentiment_score":-0.012754568830132484},{"word":"is","start":129.33,"end":129.675,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.019519787281751633},{"word":"6","start":129.99501,"end":130.49501,"confidence":0.9604492,"punctuated_word":"6","sentiment":"neutral","sentiment_score":-0.015695195645093918},{"word":"sorry","start":130.955,"end":131.455,"confidence":0.9584961,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.01919645071029663},{"word":"059009642","start":132.235,"end":138.495,"confidence":0.9859755,"punctuated_word":"059009642.","sentiment":"neutral","sentiment_score":0.009073225781321526},{"word":"mhmm","start":161.705,"end":162.205,"confidence":0.98205566,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.052641578018665314},{"word":"okay","start":167.2,"end":167.7,"confidence":0.9655762,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07538008689880371},{"word":"yeah","start":167.92,"end":168.16,"confidence":0.9916992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06490480899810791},{"word":"yeah","start":168.16,"end":168.32,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06840427964925766},{"word":"yeah","start":168.32,"end":168.82,"confidence":0.9638672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07463519275188446},{"word":"i'm","start":172.08,"end":172.40001,"confidence":0.9472656,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.44948169589042664},{"word":"screwed","start":172.40001,"end":172.90001,"confidence":0.97094727,"punctuated_word":"screwed.","sentiment":"neutral","sentiment_score":-0.2733691930770874},{"word":"yeah","start":177.44,"end":177.94,"confidence":0.91381836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12555477023124695},{"word":"mhmm","start":178.16,"end":178.66,"confidence":0.9803467,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07873895019292831},{"word":"so","start":180.525,"end":180.845,"confidence":0.9902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.032235417515039444},{"word":"i","start":180.845,"end":181.08499,"confidence":0.91748047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03858349844813347},{"word":"saw","start":181.08499,"end":181.58499,"confidence":0.97265625,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":0.048533860594034195},{"word":"that","start":181.645,"end":181.885,"confidence":0.68066406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07043103873729706},{"word":"i","start":182.765,"end":183.00499,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.047039441764354706},{"word":"saw","start":183.00499,"end":183.325,"confidence":0.8198242,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":0.049145229160785675},{"word":"your","start":183.325,"end":183.72499,"confidence":0.8911133,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.044352926313877106},{"word":"website","start":183.72499,"end":184.125,"confidence":0.921875,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.04001277685165405},{"word":"your","start":184.205,"end":184.525,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.017173364758491516},{"word":"website","start":184.525,"end":185.025,"confidence":0.9921875,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.0372212678194046},{"word":"has","start":185.08499,"end":185.58499,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.1339983195066452},{"word":"15","start":185.965,"end":186.465,"confidence":0.6069336,"punctuated_word":"15","sentiment":"neutral","sentiment_score":0.1471647471189499},{"word":"percent","start":187.885,"end":188.385,"confidence":1.0,"punctuated_word":"percent","sentiment":"neutral","sentiment_score":0.10819248855113985},{"word":"off","start":188.605,"end":189.105,"confidence":0.99609375,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.19668392837047577},{"word":"for","start":189.245,"end":189.565,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1181311160326004},{"word":"the","start":189.565,"end":189.885,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1410578191280365},{"word":"first","start":189.885,"end":190.36499,"confidence":0.9941406,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.11179676651954652},{"word":"three","start":190.36499,"end":190.765,"confidence":0.97509766,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.11216426640748978},{"word":"months","start":190.765,"end":191.265,"confidence":0.96606445,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.01335553452372551},{"word":"so","start":193.84001,"end":194.16,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.058295294642448425},{"word":"can","start":194.16,"end":194.32,"confidence":0.8251953,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0675753504037857},{"word":"i","start":194.32,"end":194.40001,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09046009927988052},{"word":"use","start":194.40001,"end":194.72,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.127958744764328},{"word":"that","start":194.72,"end":195.04001,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10297223180532455},{"word":"to","start":195.04001,"end":195.28001,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06201007217168808},{"word":"update","start":195.28001,"end":195.78001,"confidence":0.99902344,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.07306154072284698},{"word":"to","start":196.8,"end":197.12001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08526276797056198},{"word":"upgrade","start":197.12001,"end":197.6,"confidence":0.9951172,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.0885881781578064},{"word":"to","start":197.6,"end":197.68001,"confidence":0.6508789,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0842377319931984},{"word":"my","start":197.68001,"end":197.84001,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0721270889043808},{"word":"plan","start":197.84001,"end":198.34001,"confidence":0.98535156,"punctuated_word":"plan?","sentiment":"neutral","sentiment_score":0.06340929120779037},{"word":"yep","start":201.68001,"end":202.18001,"confidence":0.9802246,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08121012151241302},{"word":"sure","start":202.24,"end":202.74,"confidence":0.99853516,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.10230514407157898},{"word":"i'm","start":213.425,"end":213.585,"confidence":0.98583984,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1154773160815239},{"word":"sorry","start":213.585,"end":214.085,"confidence":0.8901367,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.09760816395282744},{"word":"july","start":215.665,"end":216.165,"confidence":0.74902344,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":-0.04353608936071396},{"word":"mhmm","start":221.905,"end":222.405,"confidence":0.9769287,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.018020059913396835},{"word":"oh","start":229.56001,"end":230.06001,"confidence":0.7269287,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.045345503836870193},{"word":"oh","start":230.6,"end":230.84001,"confidence":0.8461914,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05182275176048279},{"word":"okay","start":230.84001,"end":231.34001,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.10093636810779572},{"word":"yeah","start":231.56001,"end":232.04001,"confidence":0.9807129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11834082007408142},{"word":"okay","start":232.04001,"end":232.54001,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2037714123725891},{"word":"that's","start":233.16,"end":233.48001,"confidence":0.9641113,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4212455749511719},{"word":"so","start":233.48001,"end":233.64,"confidence":0.6538086,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3729272782802582},{"word":"good","start":233.64,"end":234.14,"confidence":0.97314453,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5638265609741211},{"word":"i","start":242.80501,"end":242.965,"confidence":0.5307617,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01904305070638657},{"word":"i","start":242.965,"end":243.125,"confidence":0.5019531,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020811259746551514},{"word":"think","start":243.125,"end":243.365,"confidence":0.9560547,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.014022231101989746},{"word":"it's","start":243.365,"end":243.52501,"confidence":0.8378906,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.028863340616226196},{"word":"two","start":243.52501,"end":243.765,"confidence":0.97314453,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.0044949352741241455},{"word":"people","start":243.765,"end":244.265,"confidence":0.9980469,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.05267391353845596},{"word":"two","start":244.485,"end":244.725,"confidence":0.9980469,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.05182035639882088},{"word":"users","start":244.725,"end":245.225,"confidence":0.91137695,"punctuated_word":"users,","sentiment":"neutral","sentiment_score":0.061781734228134155},{"word":"but","start":245.685,"end":246.185,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.04107721894979477},{"word":"i","start":246.24501,"end":246.74501,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02400539070367813},{"word":"also","start":247.125,"end":247.52501,"confidence":0.77441406,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.030585244297981266},{"word":"play","start":247.52501,"end":247.765,"confidence":0.9790039,"punctuated_word":"play","sentiment":"neutral","sentiment_score":0.004726864397525787},{"word":"the","start":247.765,"end":247.925,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03485116362571716},{"word":"gaming","start":247.925,"end":248.425,"confidence":0.66381836,"punctuated_word":"gaming.","sentiment":"neutral","sentiment_score":0.02268194407224655},{"word":"so","start":248.565,"end":249.065,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06400648504495621},{"word":"need","start":251.12,"end":251.44,"confidence":0.55078125,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05783708393573761},{"word":"more","start":251.44,"end":251.76,"confidence":0.9091797,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.002594172954559326},{"word":"faster","start":251.76,"end":252.26,"confidence":0.8588867,"punctuated_word":"faster","sentiment":"neutral","sentiment_score":0.09126187115907668},{"word":"internet","start":253.92,"end":254.42,"confidence":0.538208,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.0698649138212204},{"word":"so","start":256.56,"end":257.06,"confidence":0.9770508,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05839657783508301},{"word":"i'm","start":257.68,"end":257.84,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08354254812002182},{"word":"not","start":257.84,"end":258.08,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13211214542388916},{"word":"sure","start":258.08,"end":258.4,"confidence":0.9980469,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.16712313890457153},{"word":"which","start":258.4,"end":258.56,"confidence":0.7734375,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.11487024277448654},{"word":"one","start":258.56,"end":258.8,"confidence":0.9770508,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.07042095810174942},{"word":"should","start":258.8,"end":259.04,"confidence":0.9707031,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.05968669056892395},{"word":"be","start":259.04,"end":259.54,"confidence":0.9824219,"punctuated_word":"be.","sentiment":"neutral","sentiment_score":-0.052581340074539185},{"word":"maybe","start":259.68,"end":260.16,"confidence":0.9838867,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.021937169134616852},{"word":"now","start":260.16,"end":260.48,"confidence":0.9892578,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.0012246519327163696},{"word":"it's","start":260.48,"end":260.64,"confidence":0.8166504,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04031825810670853},{"word":"a","start":260.64,"end":260.8,"confidence":0.9038086,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007491834461688995},{"word":"standard","start":260.8,"end":261.3,"confidence":0.9892578,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.01396852731704712},{"word":"or","start":261.36,"end":261.76,"confidence":0.9941406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.024888284504413605},{"word":"basic","start":261.76,"end":262.26,"confidence":0.8703613,"punctuated_word":"basic.","sentiment":"neutral","sentiment_score":0.03831224516034126},{"word":"now","start":263.76,"end":264.0,"confidence":0.8432617,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.057754918932914734},{"word":"it's","start":264.0,"end":264.24,"confidence":0.9511719,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08835770189762115},{"word":"a","start":264.24,"end":264.4,"confidence":0.9404297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10885627567768096},{"word":"standard","start":264.4,"end":264.9,"confidence":0.939209,"punctuated_word":"standard.","sentiment":"neutral","sentiment_score":0.11108536273241044},{"word":"yeah","start":283.90997,"end":284.40997,"confidence":0.82299805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02505650743842125},{"word":"so","start":285.27,"end":285.43,"confidence":0.80810547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0074002742767333984},{"word":"one","start":285.43,"end":285.75,"confidence":0.99316406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.01893635094165802},{"word":"device","start":285.75,"end":286.22998,"confidence":0.77734375,"punctuated_word":"device","sentiment":"neutral","sentiment_score":0.008074674755334854},{"word":"is","start":286.22998,"end":286.55,"confidence":0.98095703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016314338892698288},{"word":"and","start":286.87,"end":287.11,"confidence":0.47143555,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02138569578528404},{"word":"one","start":287.11,"end":287.61,"confidence":0.99316406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0366656482219696},{"word":"tv","start":289.75,"end":290.25,"confidence":0.2939453,"punctuated_word":"TV","sentiment":"neutral","sentiment_score":0.02416238561272621},{"word":"because","start":291.11,"end":291.50998,"confidence":0.5751953,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.02658987045288086},{"word":"i","start":291.50998,"end":291.66998,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0422002449631691},{"word":"also","start":291.66998,"end":292.06998,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04821591451764107},{"word":"use","start":292.06998,"end":292.47,"confidence":0.8388672,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.042496420443058014},{"word":"some","start":292.47,"end":292.94998,"confidence":0.96240234,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.05082269757986069},{"word":"two","start":292.94998,"end":293.11,"confidence":0.44677734,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.050569798797369},{"word":"pro","start":293.11,"end":293.61,"confidence":0.17578125,"punctuated_word":"pro","sentiment":"neutral","sentiment_score":0.060580652207136154},{"word":"to","start":293.625,"end":294.125,"confidence":0.46166992,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04848066717386246},{"word":"to","start":294.985,"end":295.485,"confidence":0.9580078,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04899869114160538},{"word":"maybe","start":296.665,"end":296.985,"confidence":0.56689453,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.03398975357413292},{"word":"hd","start":296.985,"end":297.305,"confidence":0.82714844,"punctuated_word":"HD","sentiment":"neutral","sentiment_score":0.04630867391824722},{"word":"quality","start":297.305,"end":297.785,"confidence":0.984375,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.04009082168340683},{"word":"streaming","start":297.785,"end":298.285,"confidence":0.8156738,"punctuated_word":"streaming.","sentiment":"neutral","sentiment_score":0.031105760484933853},{"word":"and","start":299.785,"end":300.285,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013104602694511414},{"word":"someone","start":301.625,"end":302.105,"confidence":0.9760742,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.016227833926677704},{"word":"should","start":302.105,"end":302.345,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.002461463212966919},{"word":"be","start":302.345,"end":302.825,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.007346883416175842},{"word":"they're","start":302.905,"end":303.145,"confidence":0.6497803,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.09883023798465727},{"word":"suffering","start":303.145,"end":303.645,"confidence":0.9980469,"punctuated_word":"suffering","sentiment":"neutral","sentiment_score":-0.12197288125753404},{"word":"the","start":303.945,"end":304.185,"confidence":0.9013672,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1534399539232254},{"word":"website","start":304.185,"end":304.685,"confidence":0.78393555,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":-0.11346662789583206},{"word":"something","start":304.905,"end":305.305,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.13816773891448977},{"word":"like","start":305.305,"end":305.545,"confidence":0.9760742,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.09375607222318648},{"word":"that","start":305.545,"end":306.045,"confidence":0.92333984,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.07273413240909576},{"word":"but","start":306.22998,"end":306.55,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.01059112697839737},{"word":"i'm","start":306.55,"end":306.63,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0006176804890856147},{"word":"doing","start":306.63,"end":307.11,"confidence":0.9980469,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.02849794179201126},{"word":"the","start":307.11,"end":307.43,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0255388543009758},{"word":"play","start":307.43,"end":307.93,"confidence":0.9370117,"punctuated_word":"play","sentiment":"neutral","sentiment_score":0.04570956528186798},{"word":"but","start":308.38998,"end":308.79,"confidence":0.92333984,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.009942717850208282},{"word":"i'm","start":308.79,"end":309.03,"confidence":0.97265625,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.024533148854970932},{"word":"playing","start":309.03,"end":309.35,"confidence":0.9921875,"punctuated_word":"playing","sentiment":"neutral","sentiment_score":0.04414009302854538},{"word":"the","start":309.35,"end":309.50998,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04121163487434387},{"word":"game","start":309.50998,"end":309.99,"confidence":0.72143555,"punctuated_word":"game,","sentiment":"neutral","sentiment_score":0.009782116860151293},{"word":"so","start":309.99,"end":310.49,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.008206047117710114},{"word":"maybe","start":311.27,"end":311.59,"confidence":0.94628906,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.004235848784446716},{"word":"more","start":311.59,"end":311.91,"confidence":0.99609375,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.02546831965446472},{"word":"faster","start":311.91,"end":312.41,"confidence":0.99658203,"punctuated_word":"faster.","sentiment":"neutral","sentiment_score":0.03271227329969406},{"word":"mhmm","start":318.87,"end":319.37,"confidence":0.99450684,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01948748156428337},{"word":"mhmm","start":320.55,"end":321.05,"confidence":0.9748535,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008614231832325459},{"word":"now","start":328.41498,"end":328.91498,"confidence":0.6921387,"punctuated_word":"Now?","sentiment":"neutral","sentiment_score":0.023015053942799568},{"word":"a","start":329.69498,"end":329.935,"confidence":0.2705078,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.09975291788578032},{"word":"correct","start":329.935,"end":330.255,"confidence":0.5673828,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":0.11783140897750854},{"word":"click","start":330.255,"end":330.57498,"confidence":0.82958984,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.1144767329096794},{"word":"plan","start":330.57498,"end":331.07498,"confidence":0.92871094,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.0914672464132309},{"word":"mhmm","start":340.84998,"end":341.34998,"confidence":0.963501,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.11963923275470734},{"word":"mhmm","start":364.55,"end":365.05,"confidence":0.9937744,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.061588604003190994},{"word":"mhmm","start":372.63,"end":372.71,"confidence":0.9857178,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03191838786005974},{"word":"okay","start":372.71,"end":373.21,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.056269124150276184},{"word":"mhmm","start":374.55,"end":375.05,"confidence":0.99035645,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03758556395769119},{"word":"$18.02","start":376.94998,"end":377.89502,"confidence":0.43536377,"punctuated_word":"$18.02","sentiment":"neutral","sentiment_score":0.023556217551231384},{"word":"$9","start":377.89502,"end":378.715,"confidence":0.99365234,"punctuated_word":"$9","sentiment":"neutral","sentiment_score":0.02775634452700615},{"word":"after","start":378.775,"end":379.17502,"confidence":0.50146484,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.03187558799982071},{"word":"this","start":379.17502,"end":379.415,"confidence":0.7524414,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.041795507073402405},{"word":"cup","start":379.415,"end":379.655,"confidence":0.59558105,"punctuated_word":"cup.","sentiment":"neutral","sentiment_score":0.0312618687748909},{"word":"right","start":379.655,"end":380.155,"confidence":0.9824219,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.01878897100687027},{"word":"$8.02","start":381.015,"end":381.495,"confidence":0.58813477,"punctuated_word":"$8.02","sentiment":"neutral","sentiment_score":0.009937678463757038},{"word":"$9","start":381.495,"end":382.39502,"confidence":0.993042,"punctuated_word":"$9.","sentiment":"neutral","sentiment_score":0.005800265818834305},{"word":"oh","start":387.255,"end":387.575,"confidence":0.9855957,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.01961212418973446},{"word":"89","start":387.575,"end":388.315,"confidence":0.743042,"punctuated_word":"89?","sentiment":"neutral","sentiment_score":-0.008474389091134071},{"word":"okay","start":391.15,"end":391.65,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.010488864965736866},{"word":"mhmm","start":392.99,"end":393.49,"confidence":0.9995117,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1753510981798172},{"word":"mhmm","start":399.62997,"end":400.12997,"confidence":0.99780273,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06310617178678513},{"word":"so","start":400.50998,"end":401.00998,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.035916682332754135},{"word":"if","start":401.15,"end":401.38998,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.019518859684467316},{"word":"i","start":401.38998,"end":401.55,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00958859920501709},{"word":"were","start":401.55,"end":401.71,"confidence":0.375,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.0019485577940940857},{"word":"to","start":401.71,"end":402.21,"confidence":0.93359375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004249047487974167},{"word":"upgrade","start":402.27,"end":402.75,"confidence":0.7939453,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.015764012932777405},{"word":"so","start":402.83,"end":403.33,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.015275530517101288},{"word":"so","start":407.775,"end":408.095,"confidence":0.99316406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.006096586585044861},{"word":"i","start":408.095,"end":408.175,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007514685392379761},{"word":"need","start":408.175,"end":408.495,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.005424182862043381},{"word":"to","start":408.495,"end":408.655,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010295547544956207},{"word":"change","start":408.655,"end":409.055,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.02496892586350441},{"word":"the","start":409.055,"end":409.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003696512430906296},{"word":"model","start":409.215,"end":409.715,"confidence":0.9970703,"punctuated_word":"model","sentiment":"neutral","sentiment_score":-0.0027881860733032227},{"word":"or","start":410.01498,"end":410.51498,"confidence":0.49609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01524241641163826},{"word":"i","start":411.215,"end":411.375,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0199429914355278},{"word":"can","start":411.375,"end":411.695,"confidence":0.5996094,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03682038560509682},{"word":"use","start":411.695,"end":411.935,"confidence":0.9873047,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.035945501178503036},{"word":"the","start":411.935,"end":412.28168,"confidence":0.7451172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03163671866059303},{"word":"the","start":412.28168,"end":412.62833,"confidence":0.9038086,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03479326516389847},{"word":"the","start":412.62833,"end":412.975,"confidence":0.5488281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04013128951191902},{"word":"correctly","start":412.975,"end":413.455,"confidence":0.6899414,"punctuated_word":"correctly","sentiment":"neutral","sentiment_score":0.04126335680484772},{"word":"in","start":413.455,"end":413.535,"confidence":0.9394531,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02805796265602112},{"word":"the","start":413.535,"end":413.695,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.047643594443798065},{"word":"model","start":413.695,"end":414.195,"confidence":0.9472656,"punctuated_word":"model.","sentiment":"neutral","sentiment_score":0.03609013557434082},{"word":"yeah","start":417.455,"end":417.855,"confidence":0.97875977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06234698370099068},{"word":"the","start":417.855,"end":418.095,"confidence":0.8852539,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.09652061760425568},{"word":"yeah","start":418.335,"end":418.835,"confidence":0.9951172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.1253851056098938},{"word":"mhmm","start":428.17,"end":428.33002,"confidence":0.9954834,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.026017896831035617},{"word":"okay","start":428.33002,"end":428.83002,"confidence":0.9812012,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06085998937487602},{"word":"sure","start":428.89,"end":429.39,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.11488118767738342},{"word":"can","start":430.17,"end":430.41,"confidence":0.8881836,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.11277282983064651},{"word":"be","start":430.41,"end":430.91,"confidence":0.96435547,"punctuated_word":"be.","sentiment":"neutral","sentiment_score":0.08247346431016922},{"word":"yeah","start":436.20502,"end":436.445,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02713792771100998},{"word":"i","start":436.445,"end":436.685,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028879694640636444},{"word":"already","start":436.685,"end":437.185,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.054299063980579376},{"word":"get","start":437.565,"end":437.80502,"confidence":0.98535156,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.028677381575107574},{"word":"the","start":437.80502,"end":438.125,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04815357178449631},{"word":"router","start":438.125,"end":438.625,"confidence":0.9838867,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.03314414620399475},{"word":"router","start":438.845,"end":439.165,"confidence":0.9111328,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.036489855498075485},{"word":"router","start":439.165,"end":439.665,"confidence":0.9086914,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.04299776628613472},{"word":"already","start":440.20502,"end":440.70502,"confidence":0.986084,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":0.08776237070560455},{"word":"yeah","start":440.765,"end":441.265,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05289818346500397},{"word":"because","start":441.405,"end":441.80502,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.04130236804485321},{"word":"i","start":441.80502,"end":442.045,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0668768659234047},{"word":"yeah","start":443.005,"end":443.325,"confidence":0.99560547,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06467076390981674},{"word":"yeah","start":443.325,"end":443.64502,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08441144973039627},{"word":"because","start":443.64502,"end":444.045,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.07149546593427658},{"word":"i","start":444.045,"end":444.285,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08846621215343475},{"word":"purchased","start":444.285,"end":444.765,"confidence":0.9038086,"punctuated_word":"purchased","sentiment":"neutral","sentiment_score":0.09213900566101074},{"word":"purchased","start":444.765,"end":445.265,"confidence":0.97998047,"punctuated_word":"purchased","sentiment":"neutral","sentiment_score":0.08721980452537537},{"word":"a","start":445.48502,"end":445.64502,"confidence":0.59375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1307261884212494},{"word":"new","start":445.64502,"end":446.045,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.12551972270011902},{"word":"routers","start":446.045,"end":446.545,"confidence":0.83984375,"punctuated_word":"routers","sentiment":"neutral","sentiment_score":0.10098522156476974},{"word":"from","start":446.86002,"end":447.1,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08844643086194992},{"word":"your","start":447.1,"end":447.6,"confidence":0.43847656,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07457862794399261},{"word":"yeah","start":448.22,"end":448.7,"confidence":0.9824219,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.1363637000322342},{"word":"so","start":448.7,"end":448.94,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.15372700989246368},{"word":"i","start":448.94,"end":449.1,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17300324141979218},{"word":"think","start":449.1,"end":449.6,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.190708190202713},{"word":"i","start":449.66,"end":449.82,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1852284073829651},{"word":"can","start":449.82,"end":450.06,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.20545713603496552},{"word":"use","start":450.06,"end":450.38,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.14785291254520416},{"word":"the","start":450.38,"end":450.88,"confidence":0.96777344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11945808678865431},{"word":"correct","start":450.94,"end":451.26,"confidence":0.66503906,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":0.14746025204658508},{"word":"one","start":451.26,"end":451.76,"confidence":0.61816406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08310583233833313},{"word":"to","start":452.06,"end":452.38,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0992623120546341},{"word":"upgrade","start":452.38,"end":452.88,"confidence":0.9980469,"punctuated_word":"upgrade.","sentiment":"neutral","sentiment_score":0.1064915657043457},{"word":"mhmm","start":456.94,"end":457.44,"confidence":0.9937744,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.11088097095489502},{"word":"mhmm","start":531.565,"end":532.065,"confidence":0.9782715,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0833006352186203},{"word":"mhmm","start":545.625,"end":546.125,"confidence":0.8787842,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06627131998538971},{"word":"yep","start":547.945,"end":548.445,"confidence":0.78149414,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05300004780292511},{"word":"mhmm","start":550.82495,"end":551.32495,"confidence":0.96728516,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0345708504319191},{"word":"mhmm","start":558.33,"end":558.83,"confidence":0.8997803,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.027116388082504272},{"word":"okay","start":559.21,"end":559.71,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05153750628232956},{"word":"sure","start":559.77,"end":560.27,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07095131278038025},{"word":"okay","start":567.53,"end":568.03,"confidence":0.9025879,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07966893166303635},{"word":"thank","start":568.09,"end":568.33,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.14480452239513397},{"word":"you","start":568.33,"end":568.83,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.12215901166200638},{"word":"hi","start":676.42004,"end":676.92004,"confidence":0.9501953,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02063361555337906},{"word":"okay","start":692.035,"end":692.535,"confidence":0.7504883,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.004250572994351387},{"word":"yes","start":693.15497,"end":693.555,"confidence":0.95703125,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08098362386226654},{"word":"yes","start":693.555,"end":693.795,"confidence":0.91845703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1337069571018219},{"word":"yes","start":693.795,"end":694.295,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.19840312004089355},{"word":"yes","start":694.51495,"end":694.995,"confidence":0.93310547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.19368144869804385},{"word":"you","start":694.995,"end":695.15497,"confidence":0.91748047,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2160264402627945},{"word":"can","start":695.15497,"end":695.39496,"confidence":0.99902344,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.34126296639442444},{"word":"call","start":695.39496,"end":695.475,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04178394377231598},{"word":"me","start":695.475,"end":695.63495,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.109686017036438},{"word":"back","start":695.63495,"end":695.875,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.09282507002353668},{"word":"thank","start":695.875,"end":696.115,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8001114726066589},{"word":"you","start":696.115,"end":696.27496,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7193426489830017},{"word":"thank","start":696.27496,"end":696.51495,"confidence":0.8935547,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7788118124008179},{"word":"you","start":696.51495,"end":697.01495,"confidence":0.9921875,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7598062753677368}],"paragraphs":{"transcript":"\nHey. Hello. This is. And I would like to ask about my Internet for AppGrants. So now I correctly use the basic one, but I think it's a $69 per month.\n\nSo I would like to upgrade to maybe the standard or super fast. And could you please give me some advice for them? Yep. My name is Shuan Sat. First name is Shuan, s h u a n g, and last name is x I a.\n\nMhmm. The 03/26/1991. Mhmm. Driving license, something like that. A driving a dress or something like the driving license.\n\nI'm not sure which one I used for your iConnect. I think it's seven license number. Okay. Let me look. Give me one second.\n\nWhat's my truck license? Just a second. Whichever license is 6 sorry. 059009642. Mhmm.\n\nOkay. Yeah. Yeah. Yeah. I'm screwed.\n\nYeah. Mhmm. So I saw that I saw your website your website has 15 percent off for the first three months. So can I use that to update to upgrade to my plan? Yep.\n\nSure. I'm sorry. July. Mhmm. Oh.\n\nOh, okay. Yeah. Okay. That's so good. I I think it's two people two users, but I also play the gaming.\n\nSo need more faster Internet. So I'm not sure which one should be. Maybe now it's a standard or basic. Now it's a standard. Yeah.\n\nSo one device is and one TV because I also use some two pro to to maybe HD quality streaming. And someone should be they're suffering the website, something like that. But I'm doing the play but I'm playing the game, so maybe more faster. Mhmm. Mhmm.\n\nNow? A correct click plan. Mhmm. Mhmm. Mhmm.\n\nOkay. Mhmm. $18.02 $9 after this cup. Right? $8.02 $9.\n\nOh, 89? Okay. Mhmm. Mhmm. So if I were to upgrade so so I need to change the model or I can use the the the correctly in the model.\n\nYeah. The yeah. Mhmm. Okay. Sure.\n\nCan be. Yeah. I already get the router router router already. Yeah. Because I yeah.\n\nYeah. Because I purchased purchased a new routers from your yeah. So I think I can use the correct one to upgrade. Mhmm. Mhmm.\n\nMhmm. Yep. Mhmm. Mhmm. Okay.\n\nSure. Okay. Thank you. Hi. Okay.\n\nYes. Yes. Yes. Yes. You can call me back.\n\nThank you. Thank you.","paragraphs":[{"sentences":[{"text":"Hey.","start":4.88,"end":5.04,"sentiment":"neutral","sentiment_score":0.059400998055934906},{"text":"Hello.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.056208692491054535},{"text":"This is.","start":5.7599998,"end":6.5,"sentiment":"neutral","sentiment_score":0.0545832309871912},{"text":"And I would like to ask about my Internet for AppGrants.","start":6.8799996,"end":12.9,"sentiment":"neutral","sentiment_score":0.058918125250122765},{"text":"So now I correctly use the basic one, but I think it's a $69 per month.","start":13.804999,"end":21.105,"sentiment":"neutral","sentiment_score":0.01755440211854875}],"sentiment":"neutral","sentiment_score":0.0372176117474033,"num_words":31,"start":4.88,"end":21.105},{"sentences":[{"text":"So I would like to upgrade to maybe the standard or super fast.","start":21.404999,"end":27.744999,"sentiment":"neutral","sentiment_score":0.11955294528832802},{"text":"And could you please give me some advice for them?","start":28.289999,"end":32.55,"sentiment":"neutral","sentiment_score":0.0337466835975647},{"text":"Yep.","start":41.329998,"end":41.829998,"sentiment":"neutral","sentiment_score":0.09031032025814056},{"text":"My name is Shuan Sat.","start":42.565002,"end":44.085,"sentiment":"neutral","sentiment_score":0.08042506724596024},{"text":"First name is Shuan, s h u a n g, and last name is x I a.","start":44.085,"end":53.145,"sentiment":"neutral","sentiment_score":0.07001287643523778}],"sentiment":"neutral","sentiment_score":0.07770238436110642,"num_words":46,"start":21.404999,"end":53.145},{"sentences":[{"text":"Mhmm.","start":56.26,"end":56.76,"sentiment":"neutral","sentiment_score":0.14158084988594055},{"text":"The 03/26/1991.","start":63.14,"end":65.479996,"sentiment":"neutral","sentiment_score":0.022286065854132175},{"text":"Mhmm.","start":68.58,"end":69.08,"sentiment":"neutral","sentiment_score":0.04644640162587166},{"text":"Driving license, something like that.","start":81.265,"end":83.205,"sentiment":"neutral","sentiment_score":-0.004943970218300819},{"text":"A driving a dress or something like the driving license.","start":84.95,"end":91.049995,"sentiment":"neutral","sentiment_score":-0.039237423334270716}],"sentiment":"neutral","sentiment_score":-0.009710247432322879,"num_words":19,"start":56.26,"end":91.049995},{"sentences":[{"text":"I'm not sure which one I used for your iConnect.","start":104.314995,"end":107.69499,"sentiment":"neutral","sentiment_score":-0.07060940004885197},{"text":"I think it's seven license number.","start":107.994995,"end":111.615,"sentiment":"neutral","sentiment_score":-0.03148040951540073},{"text":"Okay.","start":115.170006,"end":115.490005,"sentiment":"neutral","sentiment_score":0.00975255947560072},{"text":"Let me look.","start":115.490005,"end":116.29,"sentiment":"neutral","sentiment_score":0.005267567311724027},{"text":"Give me one second.","start":116.29,"end":117.43,"sentiment":"neutral","sentiment_score":0.006394876400008798}],"sentiment":"neutral","sentiment_score":-0.0351600704404215,"num_words":24,"start":104.314995,"end":117.43},{"sentences":[{"text":"What's my truck license?","start":122.21,"end":123.83,"sentiment":"neutral","sentiment_score":-0.003136319573968649},{"text":"Just a second.","start":124.55,"end":127.490005,"sentiment":"neutral","sentiment_score":-0.010600354832907518},{"text":"Whichever license is 6 sorry.","start":128.21,"end":131.455,"sentiment":"neutral","sentiment_score":-0.01695444732904434},{"text":"059009642.","start":132.235,"end":138.495,"sentiment":"neutral","sentiment_score":0.009073225781321526},{"text":"Mhmm.","start":161.705,"end":162.205,"sentiment":"neutral","sentiment_score":0.052641578018665314}],"sentiment":"neutral","sentiment_score":-0.004814555402845144,"num_words":14,"start":122.21,"end":162.205},{"sentences":[{"text":"Okay.","start":167.2,"end":167.7,"sentiment":"neutral","sentiment_score":0.07538008689880371},{"text":"Yeah.","start":167.92,"end":168.16,"sentiment":"neutral","sentiment_score":0.06490480899810791},{"text":"Yeah.","start":168.16,"end":168.32,"sentiment":"neutral","sentiment_score":0.06840427964925766},{"text":"Yeah.","start":168.32,"end":168.82,"sentiment":"neutral","sentiment_score":0.07463519275188446},{"text":"I'm screwed.","start":172.08,"end":172.90001,"sentiment":"negative","sentiment_score":-0.361425444483757}],"sentiment":"neutral","sentiment_score":-0.07325442011157672,"num_words":6,"start":167.2,"end":172.90001},{"sentences":[{"text":"Yeah.","start":177.44,"end":177.94,"sentiment":"neutral","sentiment_score":0.12555477023124695},{"text":"Mhmm.","start":178.16,"end":178.66,"sentiment":"neutral","sentiment_score":0.07873895019292831},{"text":"So I saw that I saw your website your website has 15 percent off for the first three months.","start":180.525,"end":191.265,"sentiment":"neutral","sentiment_score":0.0793302004274569},{"text":"So can I use that to update to upgrade to my plan?","start":193.84001,"end":198.34001,"sentiment":"neutral","sentiment_score":0.08132986600200336},{"text":"Yep.","start":201.68001,"end":202.18001,"sentiment":"neutral","sentiment_score":0.08121012151241302}],"sentiment":"neutral","sentiment_score":0.08143341300242088,"num_words":34,"start":177.44,"end":202.18001},{"sentences":[{"text":"Sure.","start":202.24,"end":202.74,"sentiment":"neutral","sentiment_score":0.10230514407157898},{"text":"I'm sorry.","start":213.425,"end":214.085,"sentiment":"neutral","sentiment_score":-0.10654274001717567},{"text":"July.","start":215.665,"end":216.165,"sentiment":"neutral","sentiment_score":-0.04353608936071396},{"text":"Mhmm.","start":221.905,"end":222.405,"sentiment":"neutral","sentiment_score":0.018020059913396835},{"text":"Oh.","start":229.56001,"end":230.06001,"sentiment":"neutral","sentiment_score":0.045345503836870193}],"sentiment":"neutral","sentiment_score":-0.015158476928869883,"num_words":6,"start":202.24,"end":230.06001},{"sentences":[{"text":"Oh, okay.","start":230.6,"end":231.34001,"sentiment":"neutral","sentiment_score":0.07637955993413925},{"text":"Yeah.","start":231.56001,"end":232.04001,"sentiment":"neutral","sentiment_score":0.11834082007408142},{"text":"Okay.","start":232.04001,"end":232.54001,"sentiment":"neutral","sentiment_score":0.2037714123725891},{"text":"That's so good.","start":233.16,"end":234.14,"sentiment":"positive","sentiment_score":0.4526664714018504},{"text":"I I think it's two people two users, but I also play the gaming.","start":242.80501,"end":248.425,"sentiment":"neutral","sentiment_score":0.017568491665380343}],"sentiment":"neutral","sentiment_score":0.09899188808742024,"num_words":21,"start":230.6,"end":248.425},{"sentences":[{"text":"So need more faster Internet.","start":248.565,"end":254.42,"sentiment":"neutral","sentiment_score":0.008375477790832517},{"text":"So I'm not sure which one should be.","start":256.56,"end":259.54,"sentiment":"neutral","sentiment_score":-0.09234170522540808},{"text":"Maybe now it's a standard or basic.","start":259.68,"end":262.26,"sentiment":"neutral","sentiment_score":0.014895233192614146},{"text":"Now it's a standard.","start":263.76,"end":264.9,"sentiment":"neutral","sentiment_score":0.09151356481015682},{"text":"Yeah.","start":283.90997,"end":284.40997,"sentiment":"neutral","sentiment_score":0.02505650743842125}],"sentiment":"neutral","sentiment_score":-0.008059154152870179,"num_words":25,"start":248.565,"end":284.40997},{"sentences":[{"text":"So one device is and one TV because I also use some two pro to to maybe HD quality streaming.","start":285.27,"end":298.285,"sentiment":"neutral","sentiment_score":0.0351694667711854},{"text":"And someone should be they're suffering the website, something like that.","start":299.785,"end":306.045,"sentiment":"neutral","sentiment_score":-0.07276148145849054},{"text":"But I'm doing the play but I'm playing the game, so maybe more faster.","start":306.22998,"end":312.41,"sentiment":"neutral","sentiment_score":0.02010952983151323},{"text":"Mhmm.","start":318.87,"end":319.37,"sentiment":"neutral","sentiment_score":0.01948748156428337},{"text":"Mhmm.","start":320.55,"end":321.05,"sentiment":"neutral","sentiment_score":0.008614231832325459}],"sentiment":"neutral","sentiment_score":0.004524429157832043,"num_words":47,"start":285.27,"end":321.05},{"sentences":[{"text":"Now?","start":328.41498,"end":328.91498,"sentiment":"neutral","sentiment_score":0.023015053942799568},{"text":"A correct click plan.","start":329.69498,"end":331.07498,"sentiment":"neutral","sentiment_score":0.1058820765465498},{"text":"Mhmm.","start":340.84998,"end":341.34998,"sentiment":"neutral","sentiment_score":0.11963923275470734},{"text":"Mhmm.","start":364.55,"end":365.05,"sentiment":"neutral","sentiment_score":0.061588604003190994},{"text":"Mhmm.","start":372.63,"end":372.71,"sentiment":"neutral","sentiment_score":0.03191838786005974}],"sentiment":"neutral","sentiment_score":0.0824611980933696,"num_words":8,"start":328.41498,"end":372.71},{"sentences":[{"text":"Okay.","start":372.71,"end":373.21,"sentiment":"neutral","sentiment_score":0.056269124150276184},{"text":"Mhmm.","start":374.55,"end":375.05,"sentiment":"neutral","sentiment_score":0.03758556395769119},{"text":"$18.02 $9 after this cup.","start":376.94998,"end":379.655,"sentiment":"neutral","sentiment_score":0.03124910518527031},{"text":"Right?","start":379.655,"end":380.155,"sentiment":"neutral","sentiment_score":0.01878897100687027},{"text":"$8.02 $9.","start":381.015,"end":382.39502,"sentiment":"neutral","sentiment_score":0.007868972141295671}],"sentiment":"neutral","sentiment_score":0.028462712932378054,"num_words":10,"start":372.71,"end":382.39502},{"sentences":[{"text":"Oh, 89?","start":387.255,"end":388.315,"sentiment":"neutral","sentiment_score":-0.014043256640434265},{"text":"Okay.","start":391.15,"end":391.65,"sentiment":"neutral","sentiment_score":-0.010488864965736866},{"text":"Mhmm.","start":392.99,"end":393.49,"sentiment":"neutral","sentiment_score":0.1753510981798172},{"text":"Mhmm.","start":399.62997,"end":400.12997,"sentiment":"neutral","sentiment_score":0.06310617178678513},{"text":"So if I were to upgrade so so I need to change the model or I can use the the the correctly in the model.","start":400.50998,"end":414.195,"sentiment":"neutral","sentiment_score":0.01869054228067398}],"sentiment":"neutral","sentiment_score":0.022238181624561548,"num_words":30,"start":387.255,"end":414.195},{"sentences":[{"text":"Yeah.","start":417.455,"end":417.855,"sentiment":"neutral","sentiment_score":0.06234698370099068},{"text":"The yeah.","start":417.855,"end":418.835,"sentiment":"neutral","sentiment_score":0.11095286160707474},{"text":"Mhmm.","start":428.17,"end":428.33002,"sentiment":"neutral","sentiment_score":0.026017896831035617},{"text":"Okay.","start":428.33002,"end":428.83002,"sentiment":"neutral","sentiment_score":0.06085998937487602},{"text":"Sure.","start":428.89,"end":429.39,"sentiment":"neutral","sentiment_score":0.11488118767738342}],"sentiment":"neutral","sentiment_score":0.08100196346640587,"num_words":6,"start":417.455,"end":429.39},{"sentences":[{"text":"Can be.","start":430.17,"end":430.91,"sentiment":"neutral","sentiment_score":0.09762314707040787},{"text":"Yeah.","start":436.20502,"end":436.445,"sentiment":"neutral","sentiment_score":0.02713792771100998},{"text":"I already get the router router router already.","start":436.445,"end":440.70502,"sentiment":"neutral","sentiment_score":0.04505048133432865},{"text":"Yeah.","start":440.765,"end":441.265,"sentiment":"neutral","sentiment_score":0.05289818346500397},{"text":"Because I yeah.","start":441.405,"end":443.325,"sentiment":"neutral","sentiment_score":0.057616665959358215}],"sentiment":"neutral","sentiment_score":0.05390241692463557,"num_words":15,"start":430.17,"end":443.325},{"sentences":[{"text":"Yeah.","start":443.325,"end":443.64502,"sentiment":"neutral","sentiment_score":0.08441144973039627},{"text":"Because I purchased purchased a new routers from your yeah.","start":443.64502,"end":448.7,"sentiment":"neutral","sentiment_score":0.09959403797984123},{"text":"So I think I can use the correct one to upgrade.","start":448.7,"end":452.88,"sentiment":"neutral","sentiment_score":0.14652317694642328},{"text":"Mhmm.","start":456.94,"end":457.44,"sentiment":"neutral","sentiment_score":0.11088097095489502},{"text":"Mhmm.","start":531.565,"end":532.065,"sentiment":"neutral","sentiment_score":0.0833006352186203}],"sentiment":"neutral","sentiment_score":0.12026201592137416,"num_words":24,"start":443.325,"end":532.065},{"sentences":[{"text":"Mhmm.","start":545.625,"end":546.125,"sentiment":"neutral","sentiment_score":0.06627131998538971},{"text":"Yep.","start":547.945,"end":548.445,"sentiment":"neutral","sentiment_score":0.05300004780292511},{"text":"Mhmm.","start":550.82495,"end":551.32495,"sentiment":"neutral","sentiment_score":0.0345708504319191},{"text":"Mhmm.","start":558.33,"end":558.83,"sentiment":"neutral","sentiment_score":0.027116388082504272},{"text":"Okay.","start":559.21,"end":559.71,"sentiment":"neutral","sentiment_score":0.05153750628232956}],"sentiment":"neutral","sentiment_score":0.04649922251701355,"num_words":5,"start":545.625,"end":559.71},{"sentences":[{"text":"Sure.","start":559.77,"end":560.27,"sentiment":"neutral","sentiment_score":0.07095131278038025},{"text":"Okay.","start":567.53,"end":568.03,"sentiment":"neutral","sentiment_score":0.07966893166303635},{"text":"Thank you.","start":568.09,"end":568.83,"sentiment":"neutral","sentiment_score":0.13348176702857018},{"text":"Hi.","start":676.42004,"end":676.92004,"sentiment":"neutral","sentiment_score":0.02063361555337906},{"text":"Okay.","start":692.035,"end":692.535,"sentiment":"neutral","sentiment_score":0.004250572994351387}],"sentiment":"neutral","sentiment_score":0.07374466117471457,"num_words":6,"start":559.77,"end":692.535},{"sentences":[{"text":"Yes.","start":693.15497,"end":693.555,"sentiment":"neutral","sentiment_score":0.08098362386226654},{"text":"Yes.","start":693.555,"end":693.795,"sentiment":"neutral","sentiment_score":0.1337069571018219},{"text":"Yes.","start":693.795,"end":694.295,"sentiment":"neutral","sentiment_score":0.19840312004089355},{"text":"Yes.","start":694.51495,"end":694.995,"sentiment":"neutral","sentiment_score":0.19368144869804385},{"text":"You can call me back.","start":694.995,"end":695.875,"sentiment":"neutral","sentiment_score":0.1603168874979019}],"sentiment":"neutral","sentiment_score":0.15648439857694837,"num_words":9,"start":693.15497,"end":695.875},{"sentences":[{"text":"Thank you.","start":695.875,"end":696.27496,"sentiment":"positive","sentiment_score":0.7597270607948303},{"text":"Thank you.","start":696.27496,"end":697.01495,"sentiment":"positive","sentiment_score":0.7693090438842773}],"sentiment":"positive","sentiment_score":0.7645180523395538,"num_words":4,"start":695.875,"end":697.01495}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hey. Hello. This is. And I would like to ask about my Internet for AppGrants. So now I correctly use the basic one, but I think it's a $69 per month.\n\nSo I would like to upgrade to maybe the standard or super fast. And\n\nChannel 0: Mhmm.\n\nChannel 1: could you please give me some advice for them?\n\nChannel 0: Mhmm. No worries. I'll be more than happy of assistance. Could you provide me your name associated on the account, please, so that I can pull it up?\n\nChannel 1: Yep. My name is Shuan\n\nChannel 0: Mhmm.\n\nChannel 1: Sat. First name is Shuan, s h u a n g, and last name is x I a.\n\nChannel 0: Thank you so much, Shuang.\n\nChannel 1: Mhmm.\n\nChannel 0: And how about your date of birth, please?\n\nChannel 1: The 03/26/1991.\n\nChannel 0: Thank you so much. How about your\n\nChannel 1: Mhmm.\n\nChannel 0: identification number? It's an identification number to which ID that you provided when you\n\nChannel 1: Driving license,\n\nChannel 0: Right.\n\nChannel 1: something like that. A driving a dress or\n\nChannel 0: No.\n\nChannel 1: something like the driving license.\n\nChannel 0: No. It's just like an identification number to one of your IDs that you presented or provided when you try to start your plan with us.\n\nChannel 1: I'm not sure which one I used for your iConnect. I think it's seven license number.\n\nChannel 0: We can also try it.\n\nChannel 1: Okay. Let me look. Give me one second.\n\nChannel 0: No worries. Take your time.\n\nChannel 1: What's my truck license? Just a second. Whichever license is 6 sorry. 059009642.\n\nChannel 0: Thank you so much, Wong. For your cooperation, this is for your account security since we are making a change on your account, which is an up upgrading your service. Right now, I'm currently seeing yes. Your plan is currently 25 MBPS. Let me go through our website for\n\nChannel 1: Mhmm.\n\nChannel 0: us to check on other plans that we have currently.\n\nChannel 1: Okay. Yeah. Yeah. Yeah.\n\nChannel 0: Mhmm. But how are you doing today?\n\nChannel 1: I'm screwed.\n\nChannel 0: Tuesday is good.\n\nChannel 1: Yeah. Mhmm.\n\nChannel 0: Mhmm.\n\nChannel 1: So I saw that I saw your website your website has 15\n\nChannel 0: Mhmm.\n\nChannel 1: percent off for the first three months. So can I use that to update to upgrade to my plan?\n\nChannel 0: We will check on this one. Okay?\n\nChannel 1: Yep. Sure.\n\nChannel 0: Oh, so the discount end date has been ended last July 31.\n\nChannel 1: I'm sorry. July.\n\nChannel 0: Your yeah. The your discount start date started May 1, and\n\nChannel 1: Mhmm.\n\nChannel 0: since it's a three months discount, the discount has ended July 31. So that's May, June, July.\n\nChannel 1: Oh. Oh,\n\nChannel 0: Yes.\n\nChannel 1: okay. Yeah. Okay. That's so good.\n\nChannel 0: And going through your upgrade, could you still tell me how many users usually use the Internet?\n\nChannel 1: I I think it's two people two users, but I also play the gaming. So need more faster Internet. So I'm not sure which one should be. Maybe now it's a standard or basic.\n\nChannel 0: Okay.\n\nChannel 1: Now it's a standard.\n\nChannel 0: Sure. If I may ask what changed from your using or your usage from the Internet before you decided to upgrade, do you add or did you add additional devices? Are you now working at home?\n\nChannel 1: Yeah. So one device is and one TV because I also use some two pro to to maybe HD quality streaming. And someone should be they're suffering the website, something like that. But I'm doing the play but I'm playing the game, so maybe more faster.\n\nChannel 0: Yeah. So since you have been playing game, you're using\n\nChannel 1: Mhmm.\n\nChannel 0: television,\n\nChannel 1: Mhmm.\n\nChannel 0: Other plans that we have here is for $79.95 per month. So that's\n\nChannel 1: Now? A correct click plan.\n\nChannel 0: we have here plans. But since you are using it for email, you also serve the web. You also\n\nChannel 1: Mhmm.\n\nChannel 0: have full gaming. You also have television, and I'm sure it's a four k four k television or h I would offer you the 100 m b p s one because this is designed for less or more than five users.\n\nChannel 1: Mhmm.\n\nChannel 0: You can surf the web web. You can do full gaming and also stream your television in four k four\n\nChannel 1: Mhmm.\n\nChannel 0: k\n\nChannel 1: Okay.\n\nChannel 0: quality streaming. So that's\n\nChannel 1: Mhmm.\n\nChannel 0: $89.95 per month.\n\nChannel 1: $18.02 $9 after this cup. Right? $8.02 $9.\n\nChannel 0: This is already a regular price since we\n\nChannel 1: Oh,\n\nChannel 0: normally\n\nChannel 1: 89?\n\nChannel 0: offer. Yeah. This is the regular price because\n\nChannel 1: Okay.\n\nChannel 0: we normally offer the\n\nChannel 1: Mhmm.\n\nChannel 0: discounted price for those new customers who just started the plan with us.\n\nChannel 1: Mhmm. So if I were to upgrade so so I need to change the model or I can use the the the correctly in the model.\n\nChannel 0: You mean the router modem\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: The\n\nChannel 0: you\n\nChannel 1: yeah.\n\nChannel 0: oh, yeah. You you can still use it. Is it the is it a router that, I mean, that was provided by us or your own router?\n\nChannel 1: Mhmm. Okay. Sure. Can be.\n\nChannel 0: I mean, no. I'm asking if you're I mean, have you been using your router or that's from us?\n\nChannel 1: Yeah. I already get the router router router already.\n\nChannel 0: Oh.\n\nChannel 1: Yeah. Because\n\nChannel 0: Oh,\n\nChannel 1: I\n\nChannel 0: I've got\n\nChannel 1: yeah. Yeah. Because I purchased purchased a new routers from your\n\nChannel 0: mhmm.\n\nChannel 1: yeah. So I think I can use the correct one to upgrade.\n\nChannel 0: Mhmm. Yes. Yeah. If that's the case, then you can actually use it.\n\nChannel 1: Mhmm.\n\nChannel 0: But let me just go ahead and check here. Hold on. Let me just go ahead and give me one second. So, yeah, since the again, the router was provided by us, you can still use the same router. We just what\n\nChannel 1: Mhmm.\n\nChannel 0: we're going to do here is to upgrade your current plan from the 25 Mbps to a 100 Mbps. So right now, you're currently paying. You should be receiving the invoice right now. So that's gonna be the\n\nChannel 1: Mhmm.\n\nChannel 0: $69.95 for\n\nChannel 1: Yep.\n\nChannel 0: this month.\n\nChannel 1: Mhmm.\n\nChannel 0: Let me see here and check further if you are to upgrade the service right now.\n\nChannel 1: Mhmm. Okay. Sure.\n\nChannel 0: Okay? Alright. So please stay on the line, and I'll get back to you soon. Okay? Hold on.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Hello, Shuang?\n\nChannel 1: Hi.\n\nChannel 0: Hi. I'm sorry. Thank thank you for holding. I don't wanna make too much of your time. So if you give me time to check on this one, I just want have to communicate with our technical support team.\n\nI'll go ahead and give you a callback, like, ten\n\nChannel 1: Okay.\n\nChannel 0: to fifteen minutes if that\n\nChannel 1: Yes.\n\nChannel 0: will be\n\nChannel 1: Yes.\n\nChannel 0: fine for\n\nChannel 1: Yes.\n\nChannel 0: you.\n\nChannel 1: Yes. You\n\nChannel 0: Thank\n\nChannel 1: can\n\nChannel 0: you.\n\nChannel 1: call me back. Thank you. Thank you.\n\nChannel 0: Thank you. Thank you so much.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.96,"end":2.24,"sentiment":"positive","sentiment_score":0.5782492637634278},{"text":"My name is Mary.","start":2.24,"end":3.12,"sentiment":"positive","sentiment_score":0.4945448637008667},{"text":"May I have your name, please?","start":3.12,"end":4.34,"sentiment":"neutral","sentiment_score":0.2912742644548416}],"sentiment":"positive","sentiment_score":0.441138090689977,"channel":0,"num_words":15,"start":0.96,"end":4.34},{"sentences":[{"text":"Hey.","start":4.88,"end":5.04,"sentiment":"neutral","sentiment_score":0.059400998055934906},{"text":"Hello.","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.056208692491054535},{"text":"This is.","start":5.7599998,"end":6.5,"sentiment":"neutral","sentiment_score":0.0545832309871912},{"text":"And I would like to ask about my Internet for AppGrants.","start":6.8799996,"end":12.9,"sentiment":"neutral","sentiment_score":0.058918125250122765},{"text":"So now I correctly use the basic one, but I think it's a $69 per month.","start":13.804999,"end":21.105,"sentiment":"neutral","sentiment_score":0.01755440211854875}],"sentiment":"neutral","sentiment_score":0.0372176117474033,"channel":1,"num_words":31,"start":4.88,"end":21.105},{"sentences":[{"text":"So I would like to upgrade to maybe the standard or super fast.","start":21.404999,"end":27.744999,"sentiment":"neutral","sentiment_score":0.11955294528832802},{"text":"And","start":28.289999,"end":28.789999,"sentiment":"neutral","sentiment_score":0.05149601399898529}],"sentiment":"neutral","sentiment_score":0.11469173591051783,"channel":1,"num_words":14,"start":21.404999,"end":28.789999},{"sentences":[{"text":"Mhmm.","start":28.949999,"end":29.449999,"sentiment":"neutral","sentiment_score":0.04684945568442345}],"sentiment":"neutral","sentiment_score":0.04684945568442345,"channel":0,"num_words":1,"start":28.949999,"end":29.449999},{"sentences":[{"text":"could you please give me some advice for them?","start":29.81,"end":32.55,"sentiment":"neutral","sentiment_score":0.03177453577518463}],"sentiment":"neutral","sentiment_score":0.03177453577518463,"channel":1,"num_words":9,"start":29.81,"end":32.55},{"sentences":[{"text":"Mhmm.","start":33.27,"end":33.35,"sentiment":"neutral","sentiment_score":0.06059958040714264},{"text":"No worries.","start":33.35,"end":33.91,"sentiment":"neutral","sentiment_score":0.23742544651031494},{"text":"I'll be more than happy of assistance.","start":33.91,"end":35.45,"sentiment":"positive","sentiment_score":0.5921611530440194},{"text":"Could you provide me your name associated on the account, please, so that I can pull it up?","start":36.47,"end":41.29,"sentiment":"neutral","sentiment_score":0.16196965840127733}],"sentiment":"neutral","sentiment_score":0.27128687128424644,"channel":0,"num_words":28,"start":33.27,"end":41.29},{"sentences":[{"text":"Yep.","start":41.329998,"end":41.829998,"sentiment":"neutral","sentiment_score":0.09031032025814056},{"text":"My name is Shuan","start":42.565002,"end":43.485,"sentiment":"neutral","sentiment_score":0.08268766850233078}],"sentiment":"neutral","sentiment_score":0.08421219885349274,"channel":1,"num_words":5,"start":41.329998,"end":43.485},{"sentences":[{"text":"Mhmm.","start":43.425,"end":43.925,"sentiment":"neutral","sentiment_score":0.07314693927764893}],"sentiment":"neutral","sentiment_score":0.07314693927764893,"channel":0,"num_words":1,"start":43.425,"end":43.925},{"sentences":[{"text":"Sat.","start":43.685,"end":44.085,"sentiment":"neutral","sentiment_score":0.07137466222047806},{"text":"First name is Shuan, s h u a n g, and last name is x I a.","start":44.085,"end":53.145,"sentiment":"neutral","sentiment_score":0.07001287643523778}],"sentiment":"neutral","sentiment_score":0.07008853120108445,"channel":1,"num_words":18,"start":43.685,"end":53.145},{"sentences":[{"text":"Thank you so much, Shuang.","start":53.585,"end":55.765,"sentiment":"positive","sentiment_score":0.4819889783859253}],"sentiment":"positive","sentiment_score":0.4819889783859253,"channel":0,"num_words":5,"start":53.585,"end":55.765},{"sentences":[{"text":"Mhmm.","start":56.26,"end":56.76,"sentiment":"neutral","sentiment_score":0.14158084988594055}],"sentiment":"neutral","sentiment_score":0.14158084988594055,"channel":1,"num_words":1,"start":56.26,"end":56.76},{"sentences":[{"text":"And how about your date of birth, please?","start":57.75,"end":61.690002,"sentiment":"neutral","sentiment_score":0.04976343922317028}],"sentiment":"neutral","sentiment_score":0.04976343922317028,"channel":0,"num_words":8,"start":57.75,"end":61.690002},{"sentences":[{"text":"The 03/26/1991.","start":63.14,"end":65.479996,"sentiment":"neutral","sentiment_score":0.022286065854132175}],"sentiment":"neutral","sentiment_score":0.022286065854132175,"channel":1,"num_words":2,"start":63.14,"end":65.479996},{"sentences":[{"text":"Thank you so much.","start":67.11,"end":67.91,"sentiment":"positive","sentiment_score":0.36721207201480865},{"text":"How about your","start":67.91,"end":68.630005,"sentiment":"neutral","sentiment_score":0.08102231721083324}],"sentiment":"neutral","sentiment_score":0.24455931995596206,"channel":0,"num_words":7,"start":67.11,"end":68.630005},{"sentences":[{"text":"Mhmm.","start":68.58,"end":69.08,"sentiment":"neutral","sentiment_score":0.04644640162587166}],"sentiment":"neutral","sentiment_score":0.04644640162587166,"channel":1,"num_words":1,"start":68.58,"end":69.08},{"sentences":[{"text":"identification number?","start":68.630005,"end":69.885,"sentiment":"neutral","sentiment_score":0.025227179750800133},{"text":"It's an identification number to which ID that you provided when you","start":74.685005,"end":81.425,"sentiment":"neutral","sentiment_score":0.013989893331502875}],"sentiment":"neutral","sentiment_score":0.015595219962831055,"channel":0,"num_words":14,"start":68.630005,"end":81.425},{"sentences":[{"text":"Driving license,","start":81.265,"end":82.085,"sentiment":"neutral","sentiment_score":0.004628834314644337}],"sentiment":"neutral","sentiment_score":0.004628834314644337,"channel":1,"num_words":2,"start":81.265,"end":82.085},{"sentences":[{"text":"Right.","start":82.055,"end":82.555,"sentiment":"neutral","sentiment_score":-0.002719415817409754}],"sentiment":"neutral","sentiment_score":-0.002719415817409754,"channel":0,"num_words":1,"start":82.055,"end":82.555},{"sentences":[{"text":"something like that.","start":82.145,"end":83.205,"sentiment":"neutral","sentiment_score":-0.011325839906930923},{"text":"A driving a dress or","start":84.95,"end":87.21,"sentiment":"neutral","sentiment_score":-0.013505993969738483}],"sentiment":"neutral","sentiment_score":-0.012688436196185648,"channel":1,"num_words":8,"start":82.145,"end":87.21},{"sentences":[{"text":"No.","start":89.01,"end":89.51,"sentiment":"neutral","sentiment_score":-0.05922196805477142}],"sentiment":"neutral","sentiment_score":-0.05922196805477142,"channel":0,"num_words":1,"start":89.01,"end":89.51},{"sentences":[{"text":"something like the driving license.","start":89.03,"end":91.049995,"sentiment":"neutral","sentiment_score":-0.06496885269880295}],"sentiment":"neutral","sentiment_score":-0.06496885269880295,"channel":1,"num_words":5,"start":89.03,"end":91.049995},{"sentences":[{"text":"No.","start":91.490005,"end":91.73,"sentiment":"neutral","sentiment_score":-0.0778605192899704},{"text":"It's just like an identification number to one of your IDs that you presented or provided when you try to start your plan with us.","start":91.73,"end":102.005005,"sentiment":"neutral","sentiment_score":-0.027709625214338302}],"sentiment":"neutral","sentiment_score":-0.02963850575570877,"channel":0,"num_words":26,"start":91.490005,"end":102.005005},{"sentences":[{"text":"I'm not sure which one I used for your iConnect.","start":104.314995,"end":107.69499,"sentiment":"neutral","sentiment_score":-0.07060940004885197},{"text":"I think it's seven license number.","start":107.994995,"end":111.615,"sentiment":"neutral","sentiment_score":-0.03148040951540073}],"sentiment":"neutral","sentiment_score":-0.05593602859880775,"channel":1,"num_words":16,"start":104.314995,"end":111.615},{"sentences":[{"text":"We can also try it.","start":112.56,"end":114.18,"sentiment":"neutral","sentiment_score":-0.00020157732069492237}],"sentiment":"neutral","sentiment_score":-0.00020157732069492237,"channel":0,"num_words":5,"start":112.56,"end":114.18},{"sentences":[{"text":"Okay.","start":115.170006,"end":115.490005,"sentiment":"neutral","sentiment_score":0.00975255947560072},{"text":"Let me look.","start":115.490005,"end":116.29,"sentiment":"neutral","sentiment_score":0.005267567311724027},{"text":"Give me one second.","start":116.29,"end":117.43,"sentiment":"neutral","sentiment_score":0.006394876400008798}],"sentiment":"neutral","sentiment_score":0.006391845876350999,"channel":1,"num_words":8,"start":115.170006,"end":117.43},{"sentences":[{"text":"No worries.","start":117.840004,"end":118.48,"sentiment":"neutral","sentiment_score":0.02671621460467577},{"text":"Take your time.","start":118.48,"end":119.46,"sentiment":"neutral","sentiment_score":0.025733026365439098}],"sentiment":"neutral","sentiment_score":0.026126301661133767,"channel":0,"num_words":5,"start":117.840004,"end":119.46},{"sentences":[{"text":"What's my truck license?","start":122.21,"end":123.83,"sentiment":"neutral","sentiment_score":-0.003136319573968649},{"text":"Just a second.","start":124.55,"end":127.490005,"sentiment":"neutral","sentiment_score":-0.010600354832907518},{"text":"Whichever license is 6 sorry.","start":128.21,"end":131.455,"sentiment":"neutral","sentiment_score":-0.01695444732904434},{"text":"059009642.","start":132.235,"end":138.495,"sentiment":"neutral","sentiment_score":0.009073225781321526}],"sentiment":"neutral","sentiment_score":-0.009234257973730564,"channel":1,"num_words":13,"start":122.21,"end":138.495},{"sentences":[{"text":"Thank you so much, Wong.","start":139.025,"end":140.405,"sentiment":"positive","sentiment_score":0.4211813688278198},{"text":"For your cooperation, this is for your account security since we are making a change on your account, which is an up upgrading your service.","start":141.89,"end":149.11,"sentiment":"neutral","sentiment_score":0.2127077043056488},{"text":"Right now, I'm currently seeing yes.","start":149.56999,"end":154.755,"sentiment":"neutral","sentiment_score":0.10523680100838344},{"text":"Your plan is currently 25 MBPS.","start":154.99501,"end":158.455,"sentiment":"neutral","sentiment_score":0.08197750026981036},{"text":"Let me go through our website for","start":158.835,"end":161.71501,"sentiment":"neutral","sentiment_score":0.05657585763505527}],"sentiment":"neutral","sentiment_score":0.18250849516111978,"channel":0,"num_words":49,"start":139.025,"end":161.71501},{"sentences":[{"text":"Mhmm.","start":161.705,"end":162.205,"sentiment":"neutral","sentiment_score":0.052641578018665314}],"sentiment":"neutral","sentiment_score":0.052641578018665314,"channel":1,"num_words":1,"start":161.705,"end":162.205},{"sentences":[{"text":"us to check on other plans that we have currently.","start":161.71501,"end":167.51001,"sentiment":"neutral","sentiment_score":0.05034111402928829}],"sentiment":"neutral","sentiment_score":0.05034111402928829,"channel":0,"num_words":10,"start":161.71501,"end":167.51001},{"sentences":[{"text":"Okay.","start":167.2,"end":167.7,"sentiment":"neutral","sentiment_score":0.07538008689880371},{"text":"Yeah.","start":167.92,"end":168.16,"sentiment":"neutral","sentiment_score":0.06490480899810791},{"text":"Yeah.","start":168.16,"end":168.32,"sentiment":"neutral","sentiment_score":0.06840427964925766},{"text":"Yeah.","start":168.32,"end":168.82,"sentiment":"neutral","sentiment_score":0.07463519275188446}],"sentiment":"neutral","sentiment_score":0.07083109207451344,"channel":1,"num_words":4,"start":167.2,"end":168.82},{"sentences":[{"text":"Mhmm.","start":169.41,"end":169.81,"sentiment":"neutral","sentiment_score":0.07628996670246124},{"text":"But how are you doing today?","start":169.81,"end":171.35,"sentiment":"neutral","sentiment_score":0.09355666860938072}],"sentiment":"neutral","sentiment_score":0.09108999690839223,"channel":0,"num_words":7,"start":169.41,"end":171.35},{"sentences":[{"text":"I'm screwed.","start":172.08,"end":172.90001,"sentiment":"negative","sentiment_score":-0.361425444483757}],"sentiment":"negative","sentiment_score":-0.361425444483757,"channel":1,"num_words":2,"start":172.08,"end":172.90001},{"sentences":[{"text":"Tuesday is good.","start":175.17,"end":176.87001,"sentiment":"neutral","sentiment_score":0.2126006136337916}],"sentiment":"neutral","sentiment_score":0.2126006136337916,"channel":0,"num_words":3,"start":175.17,"end":176.87001},{"sentences":[{"text":"Yeah.","start":177.44,"end":177.94,"sentiment":"neutral","sentiment_score":0.12555477023124695},{"text":"Mhmm.","start":178.16,"end":178.66,"sentiment":"neutral","sentiment_score":0.07873895019292831}],"sentiment":"neutral","sentiment_score":0.10214686021208763,"channel":1,"num_words":2,"start":177.44,"end":178.66},{"sentences":[{"text":"Mhmm.","start":180.255,"end":180.755,"sentiment":"neutral","sentiment_score":0.04775596410036087}],"sentiment":"neutral","sentiment_score":0.04775596410036087,"channel":0,"num_words":1,"start":180.255,"end":180.755},{"sentences":[{"text":"So I saw that I saw your website your website has 15","start":180.525,"end":186.465,"sentiment":"neutral","sentiment_score":0.058824324049055576}],"sentiment":"neutral","sentiment_score":0.058824324049055576,"channel":1,"num_words":12,"start":180.525,"end":186.465},{"sentences":[{"text":"Mhmm.","start":187.5975,"end":188.0975,"sentiment":"neutral","sentiment_score":0.0728757232427597}],"sentiment":"neutral","sentiment_score":0.0728757232427597,"channel":0,"num_words":1,"start":187.5975,"end":188.0975},{"sentences":[{"text":"percent off for the first three months.","start":187.885,"end":191.265,"sentiment":"neutral","sentiment_score":0.11448313136185918},{"text":"So can I use that to update to upgrade to my plan?","start":193.84001,"end":198.34001,"sentiment":"neutral","sentiment_score":0.08132986600200336}],"sentiment":"neutral","sentiment_score":0.0935442269240555,"channel":1,"num_words":19,"start":187.885,"end":198.34001},{"sentences":[{"text":"We will check on this one.","start":199.26001,"end":201.26001,"sentiment":"neutral","sentiment_score":0.0418658759444952},{"text":"Okay?","start":201.26001,"end":201.76001,"sentiment":"neutral","sentiment_score":0.04581404477357864}],"sentiment":"neutral","sentiment_score":0.04242990006293569,"channel":0,"num_words":7,"start":199.26001,"end":201.76001},{"sentences":[{"text":"Yep.","start":201.68001,"end":202.18001,"sentiment":"neutral","sentiment_score":0.08121012151241302},{"text":"Sure.","start":202.24,"end":202.74,"sentiment":"neutral","sentiment_score":0.10230514407157898}],"sentiment":"neutral","sentiment_score":0.091757632791996,"channel":1,"num_words":2,"start":201.68001,"end":202.74},{"sentences":[{"text":"Oh, so the discount end date has been ended last July 31.","start":204.46,"end":212.41498,"sentiment":"neutral","sentiment_score":-0.04660225659608841}],"sentiment":"neutral","sentiment_score":-0.04660225659608841,"channel":0,"num_words":12,"start":204.46,"end":212.41498},{"sentences":[{"text":"I'm sorry.","start":213.425,"end":214.085,"sentiment":"neutral","sentiment_score":-0.10654274001717567},{"text":"July.","start":215.665,"end":216.165,"sentiment":"neutral","sentiment_score":-0.04353608936071396}],"sentiment":"neutral","sentiment_score":-0.08554052313168843,"channel":1,"num_words":3,"start":213.425,"end":216.165},{"sentences":[{"text":"Your yeah.","start":215.75499,"end":217.45499,"sentiment":"neutral","sentiment_score":0.010241271927952766},{"text":"The your discount start date started May 1, and","start":217.67499,"end":221.69499,"sentiment":"neutral","sentiment_score":0.034401808141006365}],"sentiment":"neutral","sentiment_score":0.03000898337499662,"channel":0,"num_words":11,"start":215.75499,"end":221.69499},{"sentences":[{"text":"Mhmm.","start":221.905,"end":222.405,"sentiment":"neutral","sentiment_score":0.018020059913396835}],"sentiment":"neutral","sentiment_score":0.018020059913396835,"channel":1,"num_words":1,"start":221.905,"end":222.405},{"sentences":[{"text":"since it's a three months discount, the discount has ended July 31.","start":223.11499,"end":228.59999,"sentiment":"neutral","sentiment_score":0.02281598684688409},{"text":"So that's May, June, July.","start":228.59999,"end":230.06,"sentiment":"neutral","sentiment_score":0.0319294884800911}],"sentiment":"neutral","sentiment_score":0.02549642850370968,"channel":0,"num_words":17,"start":223.11499,"end":230.06},{"sentences":[{"text":"Oh.","start":229.56001,"end":230.06001,"sentiment":"neutral","sentiment_score":0.045345503836870193},{"text":"Oh,","start":230.6,"end":230.84001,"sentiment":"neutral","sentiment_score":0.05182275176048279}],"sentiment":"neutral","sentiment_score":0.04858412779867649,"channel":1,"num_words":2,"start":229.56001,"end":230.84001},{"sentences":[{"text":"Yes.","start":230.76,"end":231.26,"sentiment":"neutral","sentiment_score":0.07592069357633591}],"sentiment":"neutral","sentiment_score":0.07592069357633591,"channel":0,"num_words":1,"start":230.76,"end":231.26},{"sentences":[{"text":"okay.","start":230.84001,"end":231.34001,"sentiment":"neutral","sentiment_score":0.10093636810779572},{"text":"Yeah.","start":231.56001,"end":232.04001,"sentiment":"neutral","sentiment_score":0.11834082007408142},{"text":"Okay.","start":232.04001,"end":232.54001,"sentiment":"neutral","sentiment_score":0.2037714123725891},{"text":"That's so good.","start":233.16,"end":234.14,"sentiment":"positive","sentiment_score":0.4526664714018504}],"sentiment":"neutral","sentiment_score":0.2968413357933362,"channel":1,"num_words":6,"start":230.84001,"end":234.14},{"sentences":[{"text":"And going through your upgrade, could you still tell me how many users usually use the Internet?","start":233.64,"end":241.44499,"sentiment":"neutral","sentiment_score":0.16141037401907585}],"sentiment":"neutral","sentiment_score":0.16141037401907585,"channel":0,"num_words":17,"start":233.64,"end":241.44499},{"sentences":[{"text":"I I think it's two people two users, but I also play the gaming.","start":242.80501,"end":248.425,"sentiment":"neutral","sentiment_score":0.017568491665380343},{"text":"So need more faster Internet.","start":248.565,"end":254.42,"sentiment":"neutral","sentiment_score":0.008375477790832517},{"text":"So I'm not sure which one should be.","start":256.56,"end":259.54,"sentiment":"neutral","sentiment_score":-0.09234170522540808},{"text":"Maybe now it's a standard or basic.","start":259.68,"end":262.26,"sentiment":"neutral","sentiment_score":0.014895233192614146}],"sentiment":"neutral","sentiment_score":-0.01019502168192583,"channel":1,"num_words":34,"start":242.80501,"end":262.26},{"sentences":[{"text":"Okay.","start":263.53,"end":264.03,"sentiment":"neutral","sentiment_score":0.07263471186161041}],"sentiment":"neutral","sentiment_score":0.07263471186161041,"channel":0,"num_words":1,"start":263.53,"end":264.03},{"sentences":[{"text":"Now it's a standard.","start":263.76,"end":264.9,"sentiment":"neutral","sentiment_score":0.09151356481015682}],"sentiment":"neutral","sentiment_score":0.09151356481015682,"channel":1,"num_words":4,"start":263.76,"end":264.9},{"sentences":[{"text":"Sure.","start":265.77,"end":266.27,"sentiment":"neutral","sentiment_score":0.08343145251274109},{"text":"If I may ask what changed from your using or your usage from the Internet before you decided to upgrade, do you add or did you add additional devices?","start":266.405,"end":281.38,"sentiment":"neutral","sentiment_score":-0.007878371610723692},{"text":"Are you now working at home?","start":281.76,"end":283.38,"sentiment":"neutral","sentiment_score":-0.017433632786075275}],"sentiment":"neutral","sentiment_score":-0.006934531136519379,"channel":0,"num_words":36,"start":265.77,"end":283.38},{"sentences":[{"text":"Yeah.","start":283.90997,"end":284.40997,"sentiment":"neutral","sentiment_score":0.02505650743842125},{"text":"So one device is and one TV because I also use some two pro to to maybe HD quality streaming.","start":285.27,"end":298.285,"sentiment":"neutral","sentiment_score":0.0351694667711854},{"text":"And someone should be they're suffering the website, something like that.","start":299.785,"end":306.045,"sentiment":"neutral","sentiment_score":-0.07276148145849054},{"text":"But I'm doing the play but I'm playing the game, so maybe more faster.","start":306.22998,"end":312.41,"sentiment":"neutral","sentiment_score":0.02010952983151323}],"sentiment":"neutral","sentiment_score":0.00455658618391127,"channel":1,"num_words":46,"start":283.90997,"end":312.41},{"sentences":[{"text":"Yeah.","start":312.91,"end":313.41,"sentiment":"neutral","sentiment_score":0.019988413900136948},{"text":"So since you have been playing game, you're using","start":313.71,"end":319.06998,"sentiment":"neutral","sentiment_score":0.029028500533766217}],"sentiment":"neutral","sentiment_score":0.02812449187040329,"channel":0,"num_words":10,"start":312.91,"end":319.06998},{"sentences":[{"text":"Mhmm.","start":318.87,"end":319.37,"sentiment":"neutral","sentiment_score":0.01948748156428337}],"sentiment":"neutral","sentiment_score":0.01948748156428337,"channel":1,"num_words":1,"start":318.87,"end":319.37},{"sentences":[{"text":"television,","start":319.06998,"end":319.56998,"sentiment":"neutral","sentiment_score":0.01421626564115286}],"sentiment":"neutral","sentiment_score":0.01421626564115286,"channel":0,"num_words":1,"start":319.06998,"end":319.56998},{"sentences":[{"text":"Mhmm.","start":320.55,"end":321.05,"sentiment":"neutral","sentiment_score":0.008614231832325459}],"sentiment":"neutral","sentiment_score":0.008614231832325459,"channel":1,"num_words":1,"start":320.55,"end":321.05},{"sentences":[{"text":"Other plans that we have here is for $79.95 per month.","start":322.21503,"end":327.915,"sentiment":"neutral","sentiment_score":0.015154557133262808},{"text":"So that's","start":328.135,"end":328.875,"sentiment":"neutral","sentiment_score":0.016209603287279606}],"sentiment":"neutral","sentiment_score":0.015316871926188469,"channel":0,"num_words":13,"start":322.21503,"end":328.875},{"sentences":[{"text":"Now?","start":328.41498,"end":328.91498,"sentiment":"neutral","sentiment_score":0.023015053942799568},{"text":"A correct click plan.","start":329.69498,"end":331.07498,"sentiment":"neutral","sentiment_score":0.1058820765465498}],"sentiment":"neutral","sentiment_score":0.08930867202579976,"channel":1,"num_words":5,"start":328.41498,"end":331.07498},{"sentences":[{"text":"we have here plans.","start":333.415,"end":335.415,"sentiment":"neutral","sentiment_score":0.08616424165666103},{"text":"But since you are using it for email, you also serve the web.","start":335.415,"end":340.32,"sentiment":"neutral","sentiment_score":0.11577041791035579},{"text":"You also","start":340.38,"end":340.94,"sentiment":"neutral","sentiment_score":0.1176135428249836}],"sentiment":"neutral","sentiment_score":0.10973155184795982,"channel":0,"num_words":19,"start":333.415,"end":340.94},{"sentences":[{"text":"Mhmm.","start":340.84998,"end":341.34998,"sentiment":"neutral","sentiment_score":0.11963923275470734}],"sentiment":"neutral","sentiment_score":0.11963923275470734,"channel":1,"num_words":1,"start":340.84998,"end":341.34998},{"sentences":[{"text":"have full gaming.","start":340.94,"end":342.16,"sentiment":"neutral","sentiment_score":0.15457400182882944},{"text":"You also have television, and I'm sure it's a four k four k television or h I would offer you the 100 m b p s one because this is designed for less or more than five users.","start":342.62,"end":363.79,"sentiment":"neutral","sentiment_score":0.07889896092054091}],"sentiment":"neutral","sentiment_score":0.08443615903578154,"channel":0,"num_words":41,"start":340.94,"end":363.79},{"sentences":[{"text":"Mhmm.","start":364.55,"end":365.05,"sentiment":"neutral","sentiment_score":0.061588604003190994}],"sentiment":"neutral","sentiment_score":0.061588604003190994,"channel":1,"num_words":1,"start":364.55,"end":365.05},{"sentences":[{"text":"You can surf the web web.","start":364.89,"end":367.21002,"sentiment":"neutral","sentiment_score":0.09795573974649112},{"text":"You can do full gaming and also stream your television in four k four","start":367.21002,"end":372.65,"sentiment":"neutral","sentiment_score":0.1228880328791482}],"sentiment":"neutral","sentiment_score":0.11540834493935108,"channel":0,"num_words":20,"start":364.89,"end":372.65},{"sentences":[{"text":"Mhmm.","start":372.63,"end":372.71,"sentiment":"neutral","sentiment_score":0.03191838786005974}],"sentiment":"neutral","sentiment_score":0.03191838786005974,"channel":1,"num_words":1,"start":372.63,"end":372.71},{"sentences":[{"text":"k","start":372.65,"end":372.97,"sentiment":"neutral","sentiment_score":0.026982970535755157}],"sentiment":"neutral","sentiment_score":0.026982970535755157,"channel":0,"num_words":1,"start":372.65,"end":372.97},{"sentences":[{"text":"Okay.","start":372.71,"end":373.21,"sentiment":"neutral","sentiment_score":0.056269124150276184}],"sentiment":"neutral","sentiment_score":0.056269124150276184,"channel":1,"num_words":1,"start":372.71,"end":373.21},{"sentences":[{"text":"quality streaming.","start":372.97,"end":374.125,"sentiment":"neutral","sentiment_score":0.060706935822963715},{"text":"So that's","start":374.185,"end":374.585,"sentiment":"neutral","sentiment_score":0.05556602030992508}],"sentiment":"neutral","sentiment_score":0.0581364780664444,"channel":0,"num_words":4,"start":372.97,"end":374.585},{"sentences":[{"text":"Mhmm.","start":374.55,"end":375.05,"sentiment":"neutral","sentiment_score":0.03758556395769119}],"sentiment":"neutral","sentiment_score":0.03758556395769119,"channel":1,"num_words":1,"start":374.55,"end":375.05},{"sentences":[{"text":"$89.95 per month.","start":374.585,"end":377.245,"sentiment":"neutral","sentiment_score":0.022341031581163406}],"sentiment":"neutral","sentiment_score":0.022341031581163406,"channel":0,"num_words":3,"start":374.585,"end":377.245},{"sentences":[{"text":"$18.02 $9 after this cup.","start":376.94998,"end":379.655,"sentiment":"neutral","sentiment_score":0.03124910518527031},{"text":"Right?","start":379.655,"end":380.155,"sentiment":"neutral","sentiment_score":0.01878897100687027},{"text":"$8.02 $9.","start":381.015,"end":382.39502,"sentiment":"neutral","sentiment_score":0.007868972141295671}],"sentiment":"neutral","sentiment_score":0.023846555151976645,"channel":1,"num_words":8,"start":376.94998,"end":382.39502},{"sentences":[{"text":"This is already a regular price since we","start":384.345,"end":387.54498,"sentiment":"neutral","sentiment_score":-0.020233771530911326}],"sentiment":"neutral","sentiment_score":-0.020233771530911326,"channel":0,"num_words":8,"start":384.345,"end":387.54498},{"sentences":[{"text":"Oh,","start":387.255,"end":387.575,"sentiment":"neutral","sentiment_score":-0.01961212418973446}],"sentiment":"neutral","sentiment_score":-0.01961212418973446,"channel":1,"num_words":1,"start":387.255,"end":387.575},{"sentences":[{"text":"normally","start":387.54498,"end":388.04498,"sentiment":"neutral","sentiment_score":-0.005004957318305969}],"sentiment":"neutral","sentiment_score":-0.005004957318305969,"channel":0,"num_words":1,"start":387.54498,"end":388.04498},{"sentences":[{"text":"89?","start":387.575,"end":388.315,"sentiment":"neutral","sentiment_score":-0.008474389091134071}],"sentiment":"neutral","sentiment_score":-0.008474389091134071,"channel":1,"num_words":1,"start":387.575,"end":388.315},{"sentences":[{"text":"offer.","start":388.185,"end":388.685,"sentiment":"neutral","sentiment_score":-0.0025630369782447815},{"text":"Yeah.","start":388.78998,"end":389.19,"sentiment":"neutral","sentiment_score":0.004978137090802193},{"text":"This is the regular price because","start":389.19,"end":391.35,"sentiment":"neutral","sentiment_score":-0.007020741080244382}],"sentiment":"neutral","sentiment_score":-0.00496366829611361,"channel":0,"num_words":8,"start":388.185,"end":391.35},{"sentences":[{"text":"Okay.","start":391.15,"end":391.65,"sentiment":"neutral","sentiment_score":-0.010488864965736866}],"sentiment":"neutral","sentiment_score":-0.010488864965736866,"channel":1,"num_words":1,"start":391.15,"end":391.65},{"sentences":[{"text":"we normally offer the","start":391.35,"end":393.44998,"sentiment":"neutral","sentiment_score":0.16755307093262672}],"sentiment":"neutral","sentiment_score":0.16755307093262672,"channel":0,"num_words":4,"start":391.35,"end":393.44998},{"sentences":[{"text":"Mhmm.","start":392.99,"end":393.49,"sentiment":"neutral","sentiment_score":0.1753510981798172}],"sentiment":"neutral","sentiment_score":0.1753510981798172,"channel":1,"num_words":1,"start":392.99,"end":393.49},{"sentences":[{"text":"discounted price for those new customers who just started the plan with us.","start":393.66998,"end":399.05,"sentiment":"neutral","sentiment_score":0.23138258434258974}],"sentiment":"neutral","sentiment_score":0.23138258434258974,"channel":0,"num_words":13,"start":393.66998,"end":399.05},{"sentences":[{"text":"Mhmm.","start":399.62997,"end":400.12997,"sentiment":"neutral","sentiment_score":0.06310617178678513},{"text":"So if I were to upgrade so so I need to change the model or I can use the the the correctly in the model.","start":400.50998,"end":414.195,"sentiment":"neutral","sentiment_score":0.01869054228067398}],"sentiment":"neutral","sentiment_score":0.020398835723216716,"channel":1,"num_words":26,"start":399.62997,"end":414.195},{"sentences":[{"text":"You mean the router modem","start":415.63,"end":417.73,"sentiment":"neutral","sentiment_score":0.032341407239437105}],"sentiment":"neutral","sentiment_score":0.032341407239437105,"channel":0,"num_words":5,"start":415.63,"end":417.73},{"sentences":[{"text":"Yeah.","start":417.455,"end":417.855,"sentiment":"neutral","sentiment_score":0.06234698370099068}],"sentiment":"neutral","sentiment_score":0.06234698370099068,"channel":1,"num_words":1,"start":417.455,"end":417.855},{"sentences":[{"text":"that","start":417.79,"end":417.87,"sentiment":"neutral","sentiment_score":0.06125805526971817}],"sentiment":"neutral","sentiment_score":0.06125805526971817,"channel":0,"num_words":1,"start":417.79,"end":417.87},{"sentences":[{"text":"The","start":417.855,"end":418.095,"sentiment":"neutral","sentiment_score":0.09652061760425568}],"sentiment":"neutral","sentiment_score":0.09652061760425568,"channel":1,"num_words":1,"start":417.855,"end":418.095},{"sentences":[{"text":"you","start":417.87,"end":417.95,"sentiment":"neutral","sentiment_score":0.1338508278131485}],"sentiment":"neutral","sentiment_score":0.1338508278131485,"channel":0,"num_words":1,"start":417.87,"end":417.95},{"sentences":[{"text":"yeah.","start":418.335,"end":418.835,"sentiment":"neutral","sentiment_score":0.1253851056098938}],"sentiment":"neutral","sentiment_score":0.1253851056098938,"channel":1,"num_words":1,"start":418.335,"end":418.835},{"sentences":[{"text":"oh, yeah.","start":418.43002,"end":419.79,"sentiment":"neutral","sentiment_score":0.1565411239862442},{"text":"You you can still use it.","start":419.79,"end":421.33002,"sentiment":"neutral","sentiment_score":0.17576051751772562},{"text":"Is it the is it a router that, I mean, that was provided by us or your own router?","start":421.63,"end":427.935,"sentiment":"neutral","sentiment_score":0.03582669647508546}],"sentiment":"neutral","sentiment_score":0.07586491059649873,"channel":0,"num_words":27,"start":418.43002,"end":427.935},{"sentences":[{"text":"Mhmm.","start":428.17,"end":428.33002,"sentiment":"neutral","sentiment_score":0.026017896831035617},{"text":"Okay.","start":428.33002,"end":428.83002,"sentiment":"neutral","sentiment_score":0.06085998937487602},{"text":"Sure.","start":428.89,"end":429.39,"sentiment":"neutral","sentiment_score":0.11488118767738342},{"text":"Can be.","start":430.17,"end":430.91,"sentiment":"neutral","sentiment_score":0.09762314707040787}],"sentiment":"neutral","sentiment_score":0.07940107360482215,"channel":1,"num_words":5,"start":428.17,"end":430.91},{"sentences":[{"text":"I mean, no.","start":430.415,"end":430.895,"sentiment":"neutral","sentiment_score":0.01347144382695357},{"text":"I'm asking if you're I mean, have you been using your router or that's from us?","start":430.895,"end":435.79498,"sentiment":"neutral","sentiment_score":-0.004513825682806782}],"sentiment":"neutral","sentiment_score":-0.0016740462865288321,"channel":0,"num_words":19,"start":430.415,"end":435.79498},{"sentences":[{"text":"Yeah.","start":436.20502,"end":436.445,"sentiment":"neutral","sentiment_score":0.02713792771100998},{"text":"I already get the router router router already.","start":436.445,"end":440.70502,"sentiment":"neutral","sentiment_score":0.04505048133432865}],"sentiment":"neutral","sentiment_score":0.043060197598404355,"channel":1,"num_words":9,"start":436.20502,"end":440.70502},{"sentences":[{"text":"Oh.","start":440.495,"end":440.995,"sentiment":"neutral","sentiment_score":0.05389738082885742}],"sentiment":"neutral","sentiment_score":0.05389738082885742,"channel":0,"num_words":1,"start":440.495,"end":440.995},{"sentences":[{"text":"Yeah.","start":440.765,"end":441.265,"sentiment":"neutral","sentiment_score":0.05289818346500397},{"text":"Because","start":441.405,"end":441.80502,"sentiment":"neutral","sentiment_score":0.04130236804485321}],"sentiment":"neutral","sentiment_score":0.04710027575492859,"channel":1,"num_words":2,"start":440.765,"end":441.80502},{"sentences":[{"text":"Oh,","start":441.455,"end":441.955,"sentiment":"neutral","sentiment_score":0.06509348750114441}],"sentiment":"neutral","sentiment_score":0.06509348750114441,"channel":0,"num_words":1,"start":441.455,"end":441.955},{"sentences":[{"text":"I","start":441.80502,"end":442.045,"sentiment":"neutral","sentiment_score":0.0668768659234047}],"sentiment":"neutral","sentiment_score":0.0668768659234047,"channel":1,"num_words":1,"start":441.80502,"end":442.045},{"sentences":[{"text":"I've got","start":442.09998,"end":442.75998,"sentiment":"neutral","sentiment_score":0.05461473762989044}],"sentiment":"neutral","sentiment_score":0.05461473762989044,"channel":0,"num_words":2,"start":442.09998,"end":442.75998},{"sentences":[{"text":"yeah.","start":443.005,"end":443.325,"sentiment":"neutral","sentiment_score":0.06467076390981674},{"text":"Yeah.","start":443.325,"end":443.64502,"sentiment":"neutral","sentiment_score":0.08441144973039627},{"text":"Because I purchased purchased a new routers from your","start":443.64502,"end":447.6,"sentiment":"neutral","sentiment_score":0.0955085199740198}],"sentiment":"neutral","sentiment_score":0.09169626303694466,"channel":1,"num_words":11,"start":443.005,"end":447.6},{"sentences":[{"text":"mhmm.","start":448.09998,"end":448.59998,"sentiment":"neutral","sentiment_score":0.08892488479614258}],"sentiment":"neutral","sentiment_score":0.08892488479614258,"channel":0,"num_words":1,"start":448.09998,"end":448.59998},{"sentences":[{"text":"yeah.","start":448.22,"end":448.7,"sentiment":"neutral","sentiment_score":0.1363637000322342},{"text":"So I think I can use the correct one to upgrade.","start":448.7,"end":452.88,"sentiment":"neutral","sentiment_score":0.14652317694642328}],"sentiment":"neutral","sentiment_score":0.14567655387024084,"channel":1,"num_words":12,"start":448.22,"end":452.88},{"sentences":[{"text":"Mhmm.","start":453.13998,"end":453.37997,"sentiment":"neutral","sentiment_score":0.12636905908584595},{"text":"Yes.","start":453.37997,"end":453.69998,"sentiment":"neutral","sentiment_score":0.2058388590812683},{"text":"Yeah.","start":453.69998,"end":453.94,"sentiment":"neutral","sentiment_score":0.23655042052268985},{"text":"If that's the case, then you can actually use it.","start":453.94,"end":456.795,"sentiment":"neutral","sentiment_score":0.2856738746166229}],"sentiment":"neutral","sentiment_score":0.2634997757581564,"channel":0,"num_words":13,"start":453.13998,"end":456.795},{"sentences":[{"text":"Mhmm.","start":456.94,"end":457.44,"sentiment":"neutral","sentiment_score":0.11088097095489502}],"sentiment":"neutral","sentiment_score":0.11088097095489502,"channel":1,"num_words":1,"start":456.94,"end":457.44},{"sentences":[{"text":"But let me just go ahead and check here.","start":457.27502,"end":460.33502,"sentiment":"neutral","sentiment_score":0.07161189739902814},{"text":"Hold on.","start":476.83,"end":477.31,"sentiment":"neutral","sentiment_score":0.03776732459664345},{"text":"Let me just go ahead and give me one second.","start":477.31,"end":481.33,"sentiment":"neutral","sentiment_score":0.05499517507851124},{"text":"So, yeah, since the again, the router was provided by us, you can still use the same router.","start":523.42505,"end":531.10004,"sentiment":"neutral","sentiment_score":0.15977132361796167},{"text":"We just what","start":531.10004,"end":531.66003,"sentiment":"neutral","sentiment_score":0.11150070279836655}],"sentiment":"neutral","sentiment_score":0.10667570024019196,"channel":0,"num_words":42,"start":457.27502,"end":531.66003},{"sentences":[{"text":"Mhmm.","start":531.565,"end":532.065,"sentiment":"neutral","sentiment_score":0.0833006352186203}],"sentiment":"neutral","sentiment_score":0.0833006352186203,"channel":1,"num_words":1,"start":531.565,"end":532.065},{"sentences":[{"text":"we're going to do here is to upgrade your current plan from the 25 Mbps to a 100 Mbps.","start":531.66003,"end":540.08,"sentiment":"neutral","sentiment_score":0.09840819043548484},{"text":"So right now, you're currently paying.","start":540.38,"end":542.4,"sentiment":"neutral","sentiment_score":0.10000661884744962},{"text":"You should be receiving the invoice right now.","start":542.745,"end":544.585,"sentiment":"neutral","sentiment_score":0.17258124984800816},{"text":"So that's gonna be the","start":544.585,"end":545.705,"sentiment":"neutral","sentiment_score":0.11569971293210983}],"sentiment":"neutral","sentiment_score":0.11655115512640853,"channel":0,"num_words":38,"start":531.66003,"end":545.705},{"sentences":[{"text":"Mhmm.","start":545.625,"end":546.125,"sentiment":"neutral","sentiment_score":0.06627131998538971}],"sentiment":"neutral","sentiment_score":0.06627131998538971,"channel":1,"num_words":1,"start":545.625,"end":546.125},{"sentences":[{"text":"$69.95 for","start":545.705,"end":547.965,"sentiment":"neutral","sentiment_score":0.0671977698802948}],"sentiment":"neutral","sentiment_score":0.0671977698802948,"channel":0,"num_words":2,"start":545.705,"end":547.965},{"sentences":[{"text":"Yep.","start":547.945,"end":548.445,"sentiment":"neutral","sentiment_score":0.05300004780292511}],"sentiment":"neutral","sentiment_score":0.05300004780292511,"channel":1,"num_words":1,"start":547.945,"end":548.445},{"sentences":[{"text":"this month.","start":549.385,"end":550.205,"sentiment":"neutral","sentiment_score":0.04235977493226528}],"sentiment":"neutral","sentiment_score":0.04235977493226528,"channel":0,"num_words":2,"start":549.385,"end":550.205},{"sentences":[{"text":"Mhmm.","start":550.82495,"end":551.32495,"sentiment":"neutral","sentiment_score":0.0345708504319191}],"sentiment":"neutral","sentiment_score":0.0345708504319191,"channel":1,"num_words":1,"start":550.82495,"end":551.32495},{"sentences":[{"text":"Let me see here and check further if you are to upgrade the service right now.","start":551.305,"end":558.43,"sentiment":"neutral","sentiment_score":0.021728533203713596}],"sentiment":"neutral","sentiment_score":0.021728533203713596,"channel":0,"num_words":16,"start":551.305,"end":558.43},{"sentences":[{"text":"Mhmm.","start":558.33,"end":558.83,"sentiment":"neutral","sentiment_score":0.027116388082504272},{"text":"Okay.","start":559.21,"end":559.71,"sentiment":"neutral","sentiment_score":0.05153750628232956},{"text":"Sure.","start":559.77,"end":560.27,"sentiment":"neutral","sentiment_score":0.07095131278038025}],"sentiment":"neutral","sentiment_score":0.04986840238173803,"channel":1,"num_words":3,"start":558.33,"end":560.27},{"sentences":[{"text":"Okay?","start":559.85,"end":560.35,"sentiment":"neutral","sentiment_score":0.05214744806289673},{"text":"Alright.","start":564.17,"end":564.57,"sentiment":"neutral","sentiment_score":0.094100683927536},{"text":"So please stay on the line, and I'll get back to you soon.","start":564.57,"end":566.81,"sentiment":"neutral","sentiment_score":0.06610110115546447},{"text":"Okay?","start":566.81,"end":567.20996,"sentiment":"neutral","sentiment_score":0.03455973416566849},{"text":"Hold on.","start":567.20996,"end":567.94995,"sentiment":"neutral","sentiment_score":0.02036694996058941}],"sentiment":"neutral","sentiment_score":0.06004756006101767,"channel":0,"num_words":18,"start":559.85,"end":567.94995},{"sentences":[{"text":"Okay.","start":567.53,"end":568.03,"sentiment":"neutral","sentiment_score":0.07966893166303635},{"text":"Thank you.","start":568.09,"end":568.83,"sentiment":"neutral","sentiment_score":0.13348176702857018}],"sentiment":"neutral","sentiment_score":0.1155441552400589,"channel":1,"num_words":3,"start":567.53,"end":568.83},{"sentences":[{"text":"Hello, Shuang?","start":674.67004,"end":675.89,"sentiment":"neutral","sentiment_score":0.048993464559316635}],"sentiment":"neutral","sentiment_score":0.048993464559316635,"channel":0,"num_words":2,"start":674.67004,"end":675.89},{"sentences":[{"text":"Hi.","start":676.42004,"end":676.92004,"sentiment":"neutral","sentiment_score":0.02063361555337906}],"sentiment":"neutral","sentiment_score":0.02063361555337906,"channel":1,"num_words":1,"start":676.42004,"end":676.92004},{"sentences":[{"text":"Hi.","start":677.31,"end":677.63,"sentiment":"neutral","sentiment_score":0.003330908715724945},{"text":"I'm sorry.","start":677.63,"end":678.51,"sentiment":"neutral","sentiment_score":-0.06894411146640778},{"text":"Thank thank you for holding.","start":678.51,"end":679.71,"sentiment":"neutral","sentiment_score":0.06474999338388443},{"text":"I don't wanna make too much of your time.","start":679.71,"end":682.51,"sentiment":"neutral","sentiment_score":-0.21866856515407562},{"text":"So if you give me time to check on this one, I just want have to communicate with our technical support team.","start":682.51,"end":689.295,"sentiment":"neutral","sentiment_score":-0.08004900034178387}],"sentiment":"neutral","sentiment_score":-0.09076672926163062,"channel":0,"num_words":39,"start":677.31,"end":689.295},{"sentences":[{"text":"I'll go ahead and give you a callback, like, ten","start":689.77496,"end":692.175,"sentiment":"neutral","sentiment_score":-0.003906794264912606}],"sentiment":"neutral","sentiment_score":-0.003906794264912606,"channel":0,"num_words":10,"start":689.77496,"end":692.175},{"sentences":[{"text":"Okay.","start":692.035,"end":692.535,"sentiment":"neutral","sentiment_score":0.004250572994351387}],"sentiment":"neutral","sentiment_score":0.004250572994351387,"channel":1,"num_words":1,"start":692.035,"end":692.535},{"sentences":[{"text":"to fifteen minutes if that","start":692.175,"end":693.295,"sentiment":"neutral","sentiment_score":0.015210029482841492}],"sentiment":"neutral","sentiment_score":0.015210029482841492,"channel":0,"num_words":5,"start":692.175,"end":693.295},{"sentences":[{"text":"Yes.","start":693.15497,"end":693.555,"sentiment":"neutral","sentiment_score":0.08098362386226654}],"sentiment":"neutral","sentiment_score":0.08098362386226654,"channel":1,"num_words":1,"start":693.15497,"end":693.555},{"sentences":[{"text":"will be","start":693.295,"end":693.615,"sentiment":"neutral","sentiment_score":0.10556855797767639}],"sentiment":"neutral","sentiment_score":0.10556855797767639,"channel":0,"num_words":2,"start":693.295,"end":693.615},{"sentences":[{"text":"Yes.","start":693.555,"end":693.795,"sentiment":"neutral","sentiment_score":0.1337069571018219}],"sentiment":"neutral","sentiment_score":0.1337069571018219,"channel":1,"num_words":1,"start":693.555,"end":693.795},{"sentences":[{"text":"fine for","start":693.615,"end":694.01495,"sentiment":"neutral","sentiment_score":0.20460405945777893}],"sentiment":"neutral","sentiment_score":0.20460405945777893,"channel":0,"num_words":2,"start":693.615,"end":694.01495},{"sentences":[{"text":"Yes.","start":693.795,"end":694.295,"sentiment":"neutral","sentiment_score":0.19840312004089355}],"sentiment":"neutral","sentiment_score":0.19840312004089355,"channel":1,"num_words":1,"start":693.795,"end":694.295},{"sentences":[{"text":"you.","start":694.01495,"end":694.51495,"sentiment":"neutral","sentiment_score":0.17696550488471985}],"sentiment":"neutral","sentiment_score":0.17696550488471985,"channel":0,"num_words":1,"start":694.01495,"end":694.51495},{"sentences":[{"text":"Yes.","start":694.51495,"end":694.995,"sentiment":"neutral","sentiment_score":0.19368144869804385},{"text":"You","start":694.995,"end":695.15497,"sentiment":"neutral","sentiment_score":0.2160264402627945}],"sentiment":"neutral","sentiment_score":0.20485394448041916,"channel":1,"num_words":2,"start":694.51495,"end":695.15497},{"sentences":[{"text":"Thank","start":695.055,"end":695.295,"sentiment":"positive","sentiment_score":0.3790481388568878}],"sentiment":"positive","sentiment_score":0.3790481388568878,"channel":0,"num_words":1,"start":695.055,"end":695.295},{"sentences":[{"text":"can","start":695.15497,"end":695.39496,"sentiment":"positive","sentiment_score":0.34126296639442444}],"sentiment":"positive","sentiment_score":0.34126296639442444,"channel":1,"num_words":1,"start":695.15497,"end":695.39496},{"sentences":[{"text":"you.","start":695.295,"end":695.795,"sentiment":"neutral","sentiment_score":0.19936084747314453}],"sentiment":"neutral","sentiment_score":0.19936084747314453,"channel":0,"num_words":1,"start":695.295,"end":695.795},{"sentences":[{"text":"call me back.","start":695.39496,"end":695.875,"sentiment":"neutral","sentiment_score":0.08143167694409688},{"text":"Thank you.","start":695.875,"end":696.27496,"sentiment":"positive","sentiment_score":0.7597270607948303},{"text":"Thank you.","start":696.27496,"end":697.01495,"sentiment":"positive","sentiment_score":0.7693090438842773}],"sentiment":"positive","sentiment_score":0.4717667485986437,"channel":1,"num_words":7,"start":695.39496,"end":697.01495},{"sentences":[{"text":"Thank you.","start":696.575,"end":697.055,"sentiment":"positive","sentiment_score":0.7799310088157654},{"text":"Thank you so much.","start":697.055,"end":698.27496,"sentiment":"positive","sentiment_score":0.5835228636860847}],"sentiment":"positive","sentiment_score":0.6489922453959783,"channel":0,"num_words":6,"start":696.575,"end":698.27496}]},"summary":{"result":"success","short":"The customer calls Airtel to upgrade their internet plan to a higher speed. The representative asks for the customer's personal information and confirms their current plan's details. The representative explains the upgrade process and offers a discount on the new plan. The customer is informed of the monthly cost and the possibility of upgrading their current plan. The call ends with the representative promising to call the customer back within fifteen minutes."},"intents":{"segments":[{"text":"And I would like to ask about my Internet for AppGrants. So now I correctly use the basic one, but I think it's a $69 per month. So I would like to upgrade to maybe the standard or super fast. And Mhmm.","start_word":19,"end_word":60,"intents":[{"intent":"Ask about internet for appgators","confidence_score":0.012844308},{"intent":"Get advice on upgrading to standard","confidence_score":0.018752962}]},{"text":"Could you provide me your name associated on the account, please, so that I can pull it up? Yep.","start_word":80,"end_word":98,"intents":[{"intent":"Provide name on account","confidence_score":0.19225837}]},{"text":"Right now, I'm currently seeing yes. Your plan is currently 25 MBPS. Let me go through our website for Mhmm. us to check on other plans that we have currently. Okay. Yeah.","start_word":280,"end_word":311,"intents":[{"intent":"Check other plans","confidence_score":0.11494959}]},{"text":"So can I use that to update to upgrade to my plan?","start_word":350,"end_word":361,"intents":[{"intent":"Upgrade plan","confidence_score":0.2167337}]},{"text":"Oh, so the discount end date has been ended last July 31. I'm sorry.","start_word":370,"end_word":383,"intents":[{"intent":"Check expiration date","confidence_score":0.3080534}]},{"text":"going through your upgrade, could you still tell me how many users usually use the Internet?","start_word":424,"end_word":439,"intents":[{"intent":"Confirm details of user number","confidence_score":0.00001437574},{"intent":"Inquire about internet usage","confidence_score":0.12408771},{"intent":"Inquire about internet speeds","confidence_score":0.011744292},{"intent":"Inquire about internet options","confidence_score":0.0011516142},{"intent":"Ask about typical internet usage","confidence_score":0.000007894548},{"intent":"Ask about internet usage","confidence_score":0.004565783}]},{"text":"So one device is and one TV because I also use some two pro to to maybe HD quality streaming. And someone should be they're suffering the website, something like that. But I'm doing the play but I'm playing the game, so maybe more faster. Yeah.","start_word":516,"end_word":561,"intents":[{"intent":"Understand additional devices","confidence_score":0.00002182689}]},{"text":"This is already a regular price since we Oh, normally 89? offer. Yeah.","start_word":693,"end_word":705,"intents":[{"intent":"Provide upgrade price","confidence_score":0.00038044434}]},{"text":"This is already a regular price since we Oh, normally 89? offer. Yeah. This is the regular price because Okay.","start_word":693,"end_word":712,"intents":[{"intent":"Confirm plan price","confidence_score":0.020974299}]},{"text":"we normally offer the Mhmm. discounted price for those new customers who just started the plan with us.","start_word":714,"end_word":731,"intents":[{"intent":"Offer discount","confidence_score":0.006246111}]},{"text":"So if I were to upgrade so so I need to change the model or I can use the the the correctly in the model.","start_word":732,"end_word":756,"intents":[{"intent":"Upgrade router","confidence_score":0.7404259}]},{"text":"I mean, no. I'm asking if you're I mean, have you been using your router or that's from us? Yeah.","start_word":799,"end_word":818,"intents":[{"intent":"Check router usage","confidence_score":0.11908688}]},{"text":"I'm sorry. Thank thank you for holding. I don't wanna make too much of your time. So if you give me time to check on this one, I just want have to communicate with our technical support team. I'll go ahead and give you a callback, like, ten Okay.","start_word":1004,"end_word":1052,"intents":[{"intent":"Request technical assistance","confidence_score":0.0019777154}]},{"text":"Thank thank you for holding. I don't wanna make too much of your time. So if you give me time to check on this one, I just want have to communicate with our technical support team. I'll go ahead and give you a callback, like, ten Okay. to fifteen minutes if that Yes. will be Yes. fine for Yes. you. Yes. You Thank can you.","start_word":1006,"end_word":1070,"intents":[{"intent":"Express gratitude","confidence_score":0.029161906}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5410794019699097},{"text":"May I have your name, please? Hey. Hello. This is. And I would like to ask about my Internet for AppGrants. So now I correctly use the basic one, but I think it's a $69 per month. So I would like to upgrade to maybe the standard or super fast. And Mhmm. could you please give me some advice for them? Mhmm. No worries.","start_word":9,"end_word":72,"sentiment":"neutral","sentiment_score":0.08039116859436035},{"text":"I'll be more than happy of assistance.","start_word":73,"end_word":79,"sentiment":"positive","sentiment_score":0.5660957098007202},{"text":"Could you provide me your name associated on the account, please, so that I can pull it up? Yep. My name is Shuan Mhmm. Sat. First name is Shuan, s h u a n g, and last name is x I a.","start_word":80,"end_word":121,"sentiment":"neutral","sentiment_score":0.1030133217573166},{"text":"Thank you so much, Shuang.","start_word":122,"end_word":126,"sentiment":"positive","sentiment_score":0.48658567667007446},{"text":"Mhmm. And how about your date of birth, please? The 03/26/1991.","start_word":127,"end_word":137,"sentiment":"neutral","sentiment_score":0.05939901620149613},{"text":"Thank you so much.","start_word":138,"end_word":141,"sentiment":"positive","sentiment_score":0.363474577665329},{"text":"How about your Mhmm. identification number? It's an identification number to which ID that you provided when you Driving license, Right. something like that. A driving a dress or No. something like the driving license. No. It's just like an identification number to one of your IDs that you presented or provided when you try to start your plan with us. I'm not sure which one I used for your iConnect. I think it's seven license number. We can also try it. Okay. Let me look. Give me one second. No worries. Take your time. What's my truck license? Just a second. Whichever license is 6 sorry. 059009642.","start_word":142,"end_word":249,"sentiment":"neutral","sentiment_score":-0.014308450743556024},{"text":"Thank you so much, Wong.","start_word":250,"end_word":254,"sentiment":"positive","sentiment_score":0.4171472191810608},{"text":"For your cooperation, this is for your account security since we are making a change on your account, which is an up upgrading your service. Right now, I'm currently seeing yes. Your plan is currently 25 MBPS. Let me go through our website for Mhmm. us to check on other plans that we have currently. Okay. Yeah. Yeah. Yeah. Mhmm. But how are you doing today?","start_word":255,"end_word":320,"sentiment":"neutral","sentiment_score":0.119567409157753},{"text":"I'm screwed.","start_word":321,"end_word":322,"sentiment":"negative","sentiment_score":-0.3488459885120392},{"text":"Tuesday is good. Yeah. Mhmm. Mhmm. So I saw that I saw your website your website has 15 Mhmm. percent off for the first three months. So can I use that to update to upgrade to my plan? We will check on this one. Okay? Yep. Sure. Oh, so the discount end date has been ended last July 31. I'm sorry. July. Your yeah. The your discount start date started May 1, and Mhmm. since it's a three months discount, the discount has ended July 31. So that's May, June, July. Oh. Oh, Yes. okay. Yeah. Okay.","start_word":323,"end_word":419,"sentiment":"neutral","sentiment_score":0.04678688641906399},{"text":"That's so And good.","start_word":420,"end_word":423,"sentiment":"positive","sentiment_score":0.46624624729156494},{"text":"going through your upgrade, could you still tell me how many users usually use the Internet? I I think it's two people two users, but I also play the gaming. So need more faster Internet. So I'm not sure which one should be. Maybe now it's a standard or basic. Okay. Now it's a standard. Sure. If I may ask what changed from your using or your usage from the Internet before you decided to upgrade, do you add or did you add additional devices? Are you now working at home? Yeah. So one device is and one TV because I also use some two pro to to maybe HD quality streaming. And someone should be they're suffering the website, something like that. But I'm doing the play but I'm playing the game, so maybe more faster. Yeah. So since you have been playing game, you're using Mhmm. television, Mhmm. Other plans that we have here is for $79.95 per month. So that's Now? A correct click plan. we have here plans. But since you are using it for email, you also serve the web. You also Mhmm. have full gaming. You also have television, and I'm sure it's a four k four k television or h I would offer you the 100 m b p s one because this is designed for less or more than five users. Mhmm. You can surf the web web. You can do full gaming and also stream your television in four k four Mhmm. k Okay. quality streaming. So that's Mhmm. $89.95 per month. $18.02 $9 after this cup. Right? $8.02 $9. This is already a regular price since we Oh, normally 89? offer. Yeah. This is the regular price because Okay. we normally offer the Mhmm. discounted price for those new customers who just started the plan with us. Mhmm. So if I were to upgrade so so I need to change the model or I can use the the the correctly in the model. You mean the router modem Yeah. that The you yeah. oh, yeah. You you can still use it. Is it the is it a router that, I mean, that was provided by us or your own router? Mhmm. Okay. Sure. Can be. I mean, no. I'm asking if you're I mean, have you been using your router or that's from us? Yeah. I already get the router router router already. Oh. Yeah. Because Oh, I I've got yeah. Yeah. Because I purchased purchased a new routers from your mhmm. yeah. So I think I can use the correct one to upgrade. Mhmm. Yes. Yeah. If that's the case, then you can actually use it. Mhmm. But let me just go ahead and check here. Hold on. Let me just go ahead and give me one second. So, yeah, since the again, the router was provided by us, you can still use the same router. We just what Mhmm. we're going to do here is to upgrade your current plan from the 25 Mbps to a 100 Mbps. So right now, you're currently paying. You should be receiving the invoice right now. So that's gonna be the Mhmm. $69.95 for Yep. this month. Mhmm. Let me see here and check further if you are to upgrade the service right now. Mhmm. Okay. Sure. Okay? Alright. So please stay on the line, and I'll get back to you soon. Okay? Hold on. Okay. Thank you. Hello, Shuang? Hi. Hi. I'm sorry. Thank thank you for holding. I don't wanna make too much of your time. So if you give me time to check on this one, I just want have to communicate with our technical support team. I'll go ahead and give you a callback, like, ten Okay. to fifteen minutes if that Yes. will be Yes. fine for Yes. you. Yes. You Thank can you. call me back.","start_word":424,"end_word":1073,"sentiment":"neutral","sentiment_score":0.05592048843892721},{"text":"Thank you. Thank you. Thank you. Thank you so much.","start_word":1074,"end_word":1083,"sentiment":"positive","sentiment_score":0.7823026776313782}],"average":{"sentiment":"neutral","sentiment_score":0.07424659530321757}}}}